Our client, an international banking group, is well known for providing their services to the full breadth of the business sector. Their UK office is based in Richmond-Upon-Thames. They are currently recruiting for a Collections Advisor on a temporary basis for a minimum of 3 months. This role will be hybrid base and will be Monday - Friday 9-5pm The primary focus of the UK Collections, Recoveries and Litigation team is to maximise the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience for both our borrowers and Investors. - Chase arrears and manage allocation of cash for all non-customer arrears - Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners - Manage the billing of late payment interest where required - Assist the team with a variety of collections and administrative duties - Liaise with accounts department to ensure correct allocation of cash - Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default. - Work in accordance with the latest procedures and policies - Ensure compliance with Consumer Credit Legislation and DPA - Other ad hoc duties where required Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Mar 29, 2024
Seasonal
Our client, an international banking group, is well known for providing their services to the full breadth of the business sector. Their UK office is based in Richmond-Upon-Thames. They are currently recruiting for a Collections Advisor on a temporary basis for a minimum of 3 months. This role will be hybrid base and will be Monday - Friday 9-5pm The primary focus of the UK Collections, Recoveries and Litigation team is to maximise the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience for both our borrowers and Investors. - Chase arrears and manage allocation of cash for all non-customer arrears - Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners - Manage the billing of late payment interest where required - Assist the team with a variety of collections and administrative duties - Liaise with accounts department to ensure correct allocation of cash - Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default. - Work in accordance with the latest procedures and policies - Ensure compliance with Consumer Credit Legislation and DPA - Other ad hoc duties where required Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Contractor
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
As a TikTok Customer Service Advisor, you will play a vital role in ensuring a positive user experience for millions of TikTok users worldwide. You will be responsible for addressing user inquiries, resolving issues and providing assistance via various communication channels. This role requires excellent communication skills, a strong understanding of the TikTok platform, and the ability to navigate and troubleshoot technical issues efficiently. Key Responsibilities: Promptly and effectively respond to user inquiries and requests for assistance via multiple communication channels and all social media platforms. Manage all product cancellations. Investigate and resolve user-reported issues such as account access problems, content moderation queries, billing inquiries, and technical difficulties. Managing TikTok returns both on the platform and in the physical returns received. Document user interactions, issues, and resolutions accurately and comprehensively. Handling all orders throughout the day ,uploading tracking information. Provide regular reports and feedback to the relevant teams for continuous improvement. Work closely with other the customer service team. Stay informed about new features, updates, and policies on the TikTok platform to provide accurate and up-to-date information to users. Qualifications: Strong communication skills, both written and verbal. Experience in customer service or a related field preferred. Familiarity with social media platforms, especially TikTok. Ability to multitask and work efficiently in a fast-paced environment. Excellent problem-solving skills and attention to detail. Benefits: Opportunities for career growth and advancement within the company. Dynamic and inclusive work environment with a diverse team. Access to training and development programs to enhance skills. The chance to work with one of the most popular and innovative social media platforms in the world. Join our clients team and be part of shaping the future of TikTok's global community! Apply now to embark on an exciting journey in customer service excellence.
Mar 28, 2024
Full time
As a TikTok Customer Service Advisor, you will play a vital role in ensuring a positive user experience for millions of TikTok users worldwide. You will be responsible for addressing user inquiries, resolving issues and providing assistance via various communication channels. This role requires excellent communication skills, a strong understanding of the TikTok platform, and the ability to navigate and troubleshoot technical issues efficiently. Key Responsibilities: Promptly and effectively respond to user inquiries and requests for assistance via multiple communication channels and all social media platforms. Manage all product cancellations. Investigate and resolve user-reported issues such as account access problems, content moderation queries, billing inquiries, and technical difficulties. Managing TikTok returns both on the platform and in the physical returns received. Document user interactions, issues, and resolutions accurately and comprehensively. Handling all orders throughout the day ,uploading tracking information. Provide regular reports and feedback to the relevant teams for continuous improvement. Work closely with other the customer service team. Stay informed about new features, updates, and policies on the TikTok platform to provide accurate and up-to-date information to users. Qualifications: Strong communication skills, both written and verbal. Experience in customer service or a related field preferred. Familiarity with social media platforms, especially TikTok. Ability to multitask and work efficiently in a fast-paced environment. Excellent problem-solving skills and attention to detail. Benefits: Opportunities for career growth and advancement within the company. Dynamic and inclusive work environment with a diverse team. Access to training and development programs to enhance skills. The chance to work with one of the most popular and innovative social media platforms in the world. Join our clients team and be part of shaping the future of TikTok's global community! Apply now to embark on an exciting journey in customer service excellence.
Customer Service / Administration Advisor 3 month temp - Extension likely 14.02 per hour Hybrid Working Location Reading Tate are working with one of the leading energy providers in the UK to bring in a Customer Service Admin Advisor to come into the business and hit the ground running. If you think you would be suitable after reading the below, please apply and we will get back to you as soon as possible! Accountabilities This role includes working on Managing customer billing workflow, admin work, answering customer emails and answering/making telephone calls from our customers. No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential. Key skills / Experience Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Mar 28, 2024
Full time
Customer Service / Administration Advisor 3 month temp - Extension likely 14.02 per hour Hybrid Working Location Reading Tate are working with one of the leading energy providers in the UK to bring in a Customer Service Admin Advisor to come into the business and hit the ground running. If you think you would be suitable after reading the below, please apply and we will get back to you as soon as possible! Accountabilities This role includes working on Managing customer billing workflow, admin work, answering customer emails and answering/making telephone calls from our customers. No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential. Key skills / Experience Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Operations Administration Assistant - Vertas Derbyshire Limited Denby Region 21,840 per annum (To increase from April) Monday to Friday 37.5 hours per week, 52 weeks per year About us: Vertas is the fastest growing multi-services facilities management company in the UK. Our passion is putting our staff and customers at the heart of everything we do. The role: We have an amazing opportunity for an Operations Assistant to join are growing team in Derbyshire. This is a Joint Venture business with Derbyshire County Council, operated by Vertas Group Limited. The Joint Venture operate cleaning, caretaking and grounds services for around 600 sites and 1000 employees across Derbyshire. Main Purpose of the Job: As an Operations Assistant, you will be able to demonstrate a proven track record of being organised and working in fast paced environment. A strong communicator with excellent People and IT skills would be suited to this position as would the ability to think outside the box and deliver against set targets and tight deadlines. Key Relationships: Working with Operational Managers Working with colleagues at all levels of the organisation Main Activities and Responsibilities: To provide Operational Administration support to the Senior Managers and HR Advisor. Responsibilities of the position: Support with the answering Client, colleague and manager queries. Support Manager administration duties including change of contract, leavers, electronic filing, writing and sending letters, payroll queries etc Support the management team with recruitment activities such as supporting/conducting interviews and assisting with administration as required. Support the process of new starter induction training for newly appointed Colleagues (supporting the resources available within the operational team) Manage Personal Data, in accordance with General Data Protection Regulations (GDPR) and internal process. Coordinate compliance site training requirements as detailed from the H&S training compliance data Coordinate and issue general communications Support Area managers with the contract renewal process Reconcile billing and purchase orders for third party suppliers - monthly Support finance colleagues with billing and debt related issues Be the initial point of contact for general enquires, ensuring these are dealt with and/or directed timely and as appropriate Support at Management meetings and produce reports and KPI stats as required Develop a thorough understanding and knowledge of Company systems and assist colleagues Produce mobilisation trackers for new Contracts Process orders for machinery/equipment Update asset lists (site related, IT related, fleet related) Maintain equipment/machinery repair logs Maintain records for PAT Assist the Area Manager in the allocation of site cover. To undertake other duties and responsibilities as required The Operational Administration Assistant will have: Previous experience in a similar role Excellent Client communications skills with the ability to present information clearly Highly organised and ability to prioritise workload Excellent verbal and written communication skills Proficient IT skills (including Microsoft software packages) Great time management Attention to detail and high standards of work and accuracy Benefits - Contractual benefits : 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service Royal London Salary Sacrifice Pension Company Sick Pay Non contractual benefits : Annual leave purchase scheme Lifeworks high street and online discounts Medicash Health cash plan funded by the company WeCare 24/7 employee assistance including remote GP and counselling Mental Health First Aiders Tusker Electric vehicle salary sacrifice scheme Bike2Work Scheme Vertas Finest Recognition Scheme Annual Making the Difference Awards Refer a friend rewards We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group are an inclusive and equal opportunities employer who believe that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.
Mar 28, 2024
Full time
Operations Administration Assistant - Vertas Derbyshire Limited Denby Region 21,840 per annum (To increase from April) Monday to Friday 37.5 hours per week, 52 weeks per year About us: Vertas is the fastest growing multi-services facilities management company in the UK. Our passion is putting our staff and customers at the heart of everything we do. The role: We have an amazing opportunity for an Operations Assistant to join are growing team in Derbyshire. This is a Joint Venture business with Derbyshire County Council, operated by Vertas Group Limited. The Joint Venture operate cleaning, caretaking and grounds services for around 600 sites and 1000 employees across Derbyshire. Main Purpose of the Job: As an Operations Assistant, you will be able to demonstrate a proven track record of being organised and working in fast paced environment. A strong communicator with excellent People and IT skills would be suited to this position as would the ability to think outside the box and deliver against set targets and tight deadlines. Key Relationships: Working with Operational Managers Working with colleagues at all levels of the organisation Main Activities and Responsibilities: To provide Operational Administration support to the Senior Managers and HR Advisor. Responsibilities of the position: Support with the answering Client, colleague and manager queries. Support Manager administration duties including change of contract, leavers, electronic filing, writing and sending letters, payroll queries etc Support the management team with recruitment activities such as supporting/conducting interviews and assisting with administration as required. Support the process of new starter induction training for newly appointed Colleagues (supporting the resources available within the operational team) Manage Personal Data, in accordance with General Data Protection Regulations (GDPR) and internal process. Coordinate compliance site training requirements as detailed from the H&S training compliance data Coordinate and issue general communications Support Area managers with the contract renewal process Reconcile billing and purchase orders for third party suppliers - monthly Support finance colleagues with billing and debt related issues Be the initial point of contact for general enquires, ensuring these are dealt with and/or directed timely and as appropriate Support at Management meetings and produce reports and KPI stats as required Develop a thorough understanding and knowledge of Company systems and assist colleagues Produce mobilisation trackers for new Contracts Process orders for machinery/equipment Update asset lists (site related, IT related, fleet related) Maintain equipment/machinery repair logs Maintain records for PAT Assist the Area Manager in the allocation of site cover. To undertake other duties and responsibilities as required The Operational Administration Assistant will have: Previous experience in a similar role Excellent Client communications skills with the ability to present information clearly Highly organised and ability to prioritise workload Excellent verbal and written communication skills Proficient IT skills (including Microsoft software packages) Great time management Attention to detail and high standards of work and accuracy Benefits - Contractual benefits : 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service Royal London Salary Sacrifice Pension Company Sick Pay Non contractual benefits : Annual leave purchase scheme Lifeworks high street and online discounts Medicash Health cash plan funded by the company WeCare 24/7 employee assistance including remote GP and counselling Mental Health First Aiders Tusker Electric vehicle salary sacrifice scheme Bike2Work Scheme Vertas Finest Recognition Scheme Annual Making the Difference Awards Refer a friend rewards We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group are an inclusive and equal opportunities employer who believe that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 27, 2024
Full time
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reed Talent Solutions are working with United Utilities on the search for 24 Customer Service Advisor 's to join their team in Whitehaven. 14 will join their Billing department and 10 will join their Income department. Why work at United Utilities in Whitehaven? The location offers great facilities and a beautiful view overlooking the Whitehaven Harbour. You can have your lunch on the beach during Summer, sounds great doesn't it? Onsite you have access to free parking, so you'll have no worries regarding public transport challenges. Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Do you want to play your part in supporting the North West community? Billing The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bill. Customers can speak to one of their friendly customer service agents using their preferred channel of choice, i.e phone, web-chat, email, or written correspondence. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy . Role details for Billing: Job title: Customer Service Advisor - Billing Location: N Shore Rd, Whitehaven CA28 7XY Contract: Temp ongoing - Perm Hourly pay rate: £12.13 per hour Working hours: Between 16 to 37 hours per week, depending on the shift you select. Shifts between the hours of 8am - 8pm Mon Thu, 8am - 6pmFri, 8am - 4pm Sat Full training provided: Monday to Friday 9am - 5pm (full time) for 8 weeks Start date: 15th April 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. Role details for Income: Job title: Customer Service Advisor - Income Location: N Shore Rd, Whitehaven CA28 7XY Contract: Temp ongoing - Perm Hourly pay rate: £12.89 per hour Working hours: 37h per week. 4 week shift pattern (operational hours 8am - 8pm). Week 1: 8am - 4pm, Week 2: 9am - 5pm, Week 3: 10am - 6pm, Week 4: 12pm - 8pm. 1 Saturday in every 4 Full training provided: Monday to Friday 9am - 5pm (full time) for 8 weeks Start date: 22nd April, 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. Main responsibilities for Billing: Provide the highest levels of customer satisfaction and service at each customer contact Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Gathering customer data to ensure their records are complete Investigate a customer query to resolution and to their satisfaction Explore options of payment methods with customers Strive for telephone resolution Bump up accounts to Team Leaders where it doesn't feel the right outcome for the customer Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new bills Proactively contact customers based on their interactions and feedback on automated systems Main responsibilities for Income: Investigate a customer query through to resolution, including any impact on debt and cash, and to the customer's satisfaction. You will be speaking directly to customers to collect payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills and can ask the "right questions" to help the customer's financial situation. You will explore options and methods of debt reduction with customers. You will explore options of payment methods with customers. You will strive for telephone resolution first time. If needed, escalate to team leaders where it doesn't feel it is the right outcome for the customer. You will be answering customer queries using a variety of contact methods, for example, phone, letters, emails and making outbound calls.
Mar 27, 2024
Full time
Reed Talent Solutions are working with United Utilities on the search for 24 Customer Service Advisor 's to join their team in Whitehaven. 14 will join their Billing department and 10 will join their Income department. Why work at United Utilities in Whitehaven? The location offers great facilities and a beautiful view overlooking the Whitehaven Harbour. You can have your lunch on the beach during Summer, sounds great doesn't it? Onsite you have access to free parking, so you'll have no worries regarding public transport challenges. Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Do you want to play your part in supporting the North West community? Billing The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bill. Customers can speak to one of their friendly customer service agents using their preferred channel of choice, i.e phone, web-chat, email, or written correspondence. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy . Role details for Billing: Job title: Customer Service Advisor - Billing Location: N Shore Rd, Whitehaven CA28 7XY Contract: Temp ongoing - Perm Hourly pay rate: £12.13 per hour Working hours: Between 16 to 37 hours per week, depending on the shift you select. Shifts between the hours of 8am - 8pm Mon Thu, 8am - 6pmFri, 8am - 4pm Sat Full training provided: Monday to Friday 9am - 5pm (full time) for 8 weeks Start date: 15th April 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. Role details for Income: Job title: Customer Service Advisor - Income Location: N Shore Rd, Whitehaven CA28 7XY Contract: Temp ongoing - Perm Hourly pay rate: £12.89 per hour Working hours: 37h per week. 4 week shift pattern (operational hours 8am - 8pm). Week 1: 8am - 4pm, Week 2: 9am - 5pm, Week 3: 10am - 6pm, Week 4: 12pm - 8pm. 1 Saturday in every 4 Full training provided: Monday to Friday 9am - 5pm (full time) for 8 weeks Start date: 22nd April, 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. Main responsibilities for Billing: Provide the highest levels of customer satisfaction and service at each customer contact Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Gathering customer data to ensure their records are complete Investigate a customer query to resolution and to their satisfaction Explore options of payment methods with customers Strive for telephone resolution Bump up accounts to Team Leaders where it doesn't feel the right outcome for the customer Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new bills Proactively contact customers based on their interactions and feedback on automated systems Main responsibilities for Income: Investigate a customer query through to resolution, including any impact on debt and cash, and to the customer's satisfaction. You will be speaking directly to customers to collect payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills and can ask the "right questions" to help the customer's financial situation. You will explore options and methods of debt reduction with customers. You will explore options of payment methods with customers. You will strive for telephone resolution first time. If needed, escalate to team leaders where it doesn't feel it is the right outcome for the customer. You will be answering customer queries using a variety of contact methods, for example, phone, letters, emails and making outbound calls.
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Mar 27, 2024
Full time
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we want to hear from you! Duties: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about our products and services Assist customers with processing payments, and resolving billing issues Handle customer complaints and provide appropriate solutions or escalate to the appropriate department Maintain customer records and update information as necessary Reviewing and processing requests on behalf of the client. Working to service level agreements and process information accurately. Receive and resolve enquiries from customers and their advisors. Ensure information on CRM systems are current and accurate. Process any amendments to customer's accounts accurately Ensure new customer information is onboarded accurately Overseeing client accounts and ensure appropriate follow up Collaborate with other team members to ensure customer satisfaction Utilize CRM system to manage customer interactions Requirements: Previous experience in a customer service role is preferred Knowledge of financial services is a plus Strong communication skills, both written and verbal Ability to analyze customer needs and provide appropriate solutions Proficient in using computer systems and navigating various software applications Detail-oriented with excellent organizational skills If you are a dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this position.
Mar 26, 2024
Full time
We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we want to hear from you! Duties: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about our products and services Assist customers with processing payments, and resolving billing issues Handle customer complaints and provide appropriate solutions or escalate to the appropriate department Maintain customer records and update information as necessary Reviewing and processing requests on behalf of the client. Working to service level agreements and process information accurately. Receive and resolve enquiries from customers and their advisors. Ensure information on CRM systems are current and accurate. Process any amendments to customer's accounts accurately Ensure new customer information is onboarded accurately Overseeing client accounts and ensure appropriate follow up Collaborate with other team members to ensure customer satisfaction Utilize CRM system to manage customer interactions Requirements: Previous experience in a customer service role is preferred Knowledge of financial services is a plus Strong communication skills, both written and verbal Ability to analyze customer needs and provide appropriate solutions Proficient in using computer systems and navigating various software applications Detail-oriented with excellent organizational skills If you are a dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this position.
You'll be working as a Customer Resolution Agent within our British Gas Residential Energy Division. This is a customer- facing role, dealing with gas and electricity enquiries for our Pay As You Go Energy (PAYGE) customers, including complaints. You'll support customer calls specifically. This is a hybrid role, we're looking for people who can commute to our Leeds office and work from home. To get the most out of your training and grad bay experience you'll be asked to attend the office in person for the majority of the first 8 weeks. After your training and grad bay period we take a flexible approach to working with some time throughout the month spent connecting with your team onsite. Here's the address: New Bridge House, 2 Leeds City Office Park, Leeds LS11 5BD Start date May 2024 Salary 26,965 per annum+ annual bonus of up to 16% (paid quarterly) Shift patterns During training, your hours will be (Apply online only) Monday to Friday After training, your shift will fall between (Apply online only) Monday to Friday, and you'll be advised of your 37 hours weekly shift during your training period We have a 'FlexFirst' policy for hybrid working. FlexFirst is about working flexibly between home and offices, not home working exclusively. There will be an expectation set out by your manager about when you'll need to come into the office. Please be aware, your contract is office based. To get the most out of your training and grad bay experience you'll be asked to attend the office in person for the majority of the first 8 weeks. After your training and grad bay period we take a flexible approach to working with some time throughout the month spent connecting with your team onsite - this is currently once a week, but may change. About Us At British Gas our customers and our colleagues are our priority. Our job is to remain focused on delivering our purpose to help customers live, sustainably, simply, and affordably . It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other. What you'll be doing You'll be working as a Customer Resolution Agent within our British Gas Residential Energy Division. This is a customer- facing role, dealing with gas and electricity enquiries for our Pay As You Go Energy (PAYGE) customers, including complaints. You'll support customer calls specifically. PAYGE customers have a prepayment meter that requires energy to be paid for before use. In your role, you'll complete training to support these customer scenarios and conversations. You'll be responsible for solving a range of enquiries from our residential PAYGE customers politely and efficiently; whether that involves dealing with balance and top up enquiries, responding to a change of address, or retaining customers who are thinking of leaving us. You'll be empowered to make decisions that are right for our customers and business leading to reaching suitable outcomes based on each customers individual circumstances; every customer is different. You'll take ownership of each customer, getting to the heart of the query, deciding the best course of action, and providing the kind of service that earns our customers' trust. The right candidate will have excellent customer service skills to support our vulnerable customers in a cost-of-living crisis. We're constantly improving our processes and systems to best support our customers, so you'll go through upskill training activity regularly to support you through this We're in the midst of changing our billing system for customers, which means that at some point you'll go through a period of training once our customers have moved from one system to the other We're committed to embedding a culture of Continuous Improvement by identifying and implementing small changes in our day-to-day roles which will improve the customer and colleague experience The skills we need from you Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers Speaking to customers all day can be difficult, especially when they may be struggling to afford their energy costs, so we need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day Patience and understanding when speaking to customers who have been impacted by the cost-of-living crisis You'll handle customer cases during your day, so your time management and organisational skills need to be on point This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role To respond positively and support yourself through change in an ever-evolving energy market You should have fantastic communication skills both written and verbal, and we'll be assessing these skills throughout our recruitment and training process You'll need to be digitally savvy as you will be working across multiple complex systems Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this You'll also need the confidence to escalate any issues or process improvements to the wider business areas What else you'll need: When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You'll also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions). Let's talk benefits Private Medical Cover Holiday Allowance - 25 days holiday per year + bank holidays Life Assurance Contributory pension A superb selection of fabulous flexible benefits Occasional office commute - that's got to be good for your wallet and the planet! Opportunity to develop your skills for future career development. "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. You'll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A credit check will be arranged to ensure you meet our employment criteria. We'll also ask you to complete a Basic Disclosure Check and of course we'll collect your previous employment references as standard.
Mar 26, 2024
Full time
You'll be working as a Customer Resolution Agent within our British Gas Residential Energy Division. This is a customer- facing role, dealing with gas and electricity enquiries for our Pay As You Go Energy (PAYGE) customers, including complaints. You'll support customer calls specifically. This is a hybrid role, we're looking for people who can commute to our Leeds office and work from home. To get the most out of your training and grad bay experience you'll be asked to attend the office in person for the majority of the first 8 weeks. After your training and grad bay period we take a flexible approach to working with some time throughout the month spent connecting with your team onsite. Here's the address: New Bridge House, 2 Leeds City Office Park, Leeds LS11 5BD Start date May 2024 Salary 26,965 per annum+ annual bonus of up to 16% (paid quarterly) Shift patterns During training, your hours will be (Apply online only) Monday to Friday After training, your shift will fall between (Apply online only) Monday to Friday, and you'll be advised of your 37 hours weekly shift during your training period We have a 'FlexFirst' policy for hybrid working. FlexFirst is about working flexibly between home and offices, not home working exclusively. There will be an expectation set out by your manager about when you'll need to come into the office. Please be aware, your contract is office based. To get the most out of your training and grad bay experience you'll be asked to attend the office in person for the majority of the first 8 weeks. After your training and grad bay period we take a flexible approach to working with some time throughout the month spent connecting with your team onsite - this is currently once a week, but may change. About Us At British Gas our customers and our colleagues are our priority. Our job is to remain focused on delivering our purpose to help customers live, sustainably, simply, and affordably . It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other. What you'll be doing You'll be working as a Customer Resolution Agent within our British Gas Residential Energy Division. This is a customer- facing role, dealing with gas and electricity enquiries for our Pay As You Go Energy (PAYGE) customers, including complaints. You'll support customer calls specifically. PAYGE customers have a prepayment meter that requires energy to be paid for before use. In your role, you'll complete training to support these customer scenarios and conversations. You'll be responsible for solving a range of enquiries from our residential PAYGE customers politely and efficiently; whether that involves dealing with balance and top up enquiries, responding to a change of address, or retaining customers who are thinking of leaving us. You'll be empowered to make decisions that are right for our customers and business leading to reaching suitable outcomes based on each customers individual circumstances; every customer is different. You'll take ownership of each customer, getting to the heart of the query, deciding the best course of action, and providing the kind of service that earns our customers' trust. The right candidate will have excellent customer service skills to support our vulnerable customers in a cost-of-living crisis. We're constantly improving our processes and systems to best support our customers, so you'll go through upskill training activity regularly to support you through this We're in the midst of changing our billing system for customers, which means that at some point you'll go through a period of training once our customers have moved from one system to the other We're committed to embedding a culture of Continuous Improvement by identifying and implementing small changes in our day-to-day roles which will improve the customer and colleague experience The skills we need from you Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers Speaking to customers all day can be difficult, especially when they may be struggling to afford their energy costs, so we need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day Patience and understanding when speaking to customers who have been impacted by the cost-of-living crisis You'll handle customer cases during your day, so your time management and organisational skills need to be on point This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role To respond positively and support yourself through change in an ever-evolving energy market You should have fantastic communication skills both written and verbal, and we'll be assessing these skills throughout our recruitment and training process You'll need to be digitally savvy as you will be working across multiple complex systems Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this You'll also need the confidence to escalate any issues or process improvements to the wider business areas What else you'll need: When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You'll also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions). Let's talk benefits Private Medical Cover Holiday Allowance - 25 days holiday per year + bank holidays Life Assurance Contributory pension A superb selection of fabulous flexible benefits Occasional office commute - that's got to be good for your wallet and the planet! Opportunity to develop your skills for future career development. "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. You'll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A credit check will be arranged to ensure you meet our employment criteria. We'll also ask you to complete a Basic Disclosure Check and of course we'll collect your previous employment references as standard.
Hales Group are seeking Customer Service Advisors for our client based in Lowestoft to support them in their Billing and Arrears Support team. We're looking for you to be delivering exceptional customer service ensuring customers are satisfied after every call, so you'll ensure that correct processes are followed. Main duties will include: Speaking to customers in the contact centre helping customers any related queries Answering high volume and different types of calls assisting with possible cause and resolution Delivering exceptional customer service Ensuring first contact resolution where possible and where cannot be resolved on first call, clear next steps are detailed to our customers HOURS: Full Time Monday to Friday between 8am and 7pm, Saturdays 8am-1pm on a rota basis LOCATION: Lowestoft TERM: Permanent PAY: 23k + DOE Please note should your application be successful, the anticipated start date is May 27, 2024, and it is non-negotiable. Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Mar 25, 2024
Full time
Hales Group are seeking Customer Service Advisors for our client based in Lowestoft to support them in their Billing and Arrears Support team. We're looking for you to be delivering exceptional customer service ensuring customers are satisfied after every call, so you'll ensure that correct processes are followed. Main duties will include: Speaking to customers in the contact centre helping customers any related queries Answering high volume and different types of calls assisting with possible cause and resolution Delivering exceptional customer service Ensuring first contact resolution where possible and where cannot be resolved on first call, clear next steps are detailed to our customers HOURS: Full Time Monday to Friday between 8am and 7pm, Saturdays 8am-1pm on a rota basis LOCATION: Lowestoft TERM: Permanent PAY: 23k + DOE Please note should your application be successful, the anticipated start date is May 27, 2024, and it is non-negotiable. Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Job: Customer Service Advisor /Call Centre Operative Location: Elland ,Yorkshire (Flexibility once trained to Work from Home and the office) Salary: £21,255 - £23,500 Job type: Permanent, Full Time Hours: Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15 th February 2024 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Mar 25, 2024
Full time
Job: Customer Service Advisor /Call Centre Operative Location: Elland ,Yorkshire (Flexibility once trained to Work from Home and the office) Salary: £21,255 - £23,500 Job type: Permanent, Full Time Hours: Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15 th February 2024 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Mar 23, 2024
Full time
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Debt Recovery Assistant £21,940 per annumLiverpoolFlexible working - open to remote working 2/3 days a week Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.The role This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won't need any previous experience in Debt Management as we will train you in our process and procedures. Main Responsibilities Keep accurate company database records on our CAAP system and protect terminal estate assets, keeping losses minimised. Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning. Prepare agreements for legal action up to and including County Court Stage and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt. You will also make outbound calls to chase payment plans and take payment over the phone and should have good communication, negotiation and influencing skills but at the same time be tolerant and empathic with customers who have found themselves in difficult financial situations. Essential skills and Attributes You're a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution. Once you are trained and competent, you will be able to work with minimal supervision. It goes without saying you will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications. Permanent, Monday to Friday. 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm. Our shared services centre is based in Liverpool city centre. This role requires 2/3 days per week to be based from Liverpool. We also have an office in Haydock and the 2/3 remaining days can be based from either Liverpool, Haydock or home dependent upon the requirements of the role. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits. 30 days annual leave (inclusive of 8 UK bank holidays) Flexible working Contributory pension scheme and life assurance Company Shares Incentive plan Discounts through our employee benefits platform Employee assistance programme Cycle to work scheme Vibrant Liverpool offices - Chapel Street Opportunity to progress through the business Regular employee social events, lunches and fun activities Dress for your day Free refreshments provided You may also have experience of: Debt Recovery Specialist, Collections Representative, Credit and Collections Analyst, Recovery Agent, Credit Control Officer, Debt Resolution Specialist, Collections Coordinator, Billing and Collections Specialist, and Credit and Recovery Advisor, etc. REF-
Mar 23, 2024
Full time
Debt Recovery Assistant £21,940 per annumLiverpoolFlexible working - open to remote working 2/3 days a week Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.The role This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won't need any previous experience in Debt Management as we will train you in our process and procedures. Main Responsibilities Keep accurate company database records on our CAAP system and protect terminal estate assets, keeping losses minimised. Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning. Prepare agreements for legal action up to and including County Court Stage and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt. You will also make outbound calls to chase payment plans and take payment over the phone and should have good communication, negotiation and influencing skills but at the same time be tolerant and empathic with customers who have found themselves in difficult financial situations. Essential skills and Attributes You're a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution. Once you are trained and competent, you will be able to work with minimal supervision. It goes without saying you will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications. Permanent, Monday to Friday. 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm. Our shared services centre is based in Liverpool city centre. This role requires 2/3 days per week to be based from Liverpool. We also have an office in Haydock and the 2/3 remaining days can be based from either Liverpool, Haydock or home dependent upon the requirements of the role. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits. 30 days annual leave (inclusive of 8 UK bank holidays) Flexible working Contributory pension scheme and life assurance Company Shares Incentive plan Discounts through our employee benefits platform Employee assistance programme Cycle to work scheme Vibrant Liverpool offices - Chapel Street Opportunity to progress through the business Regular employee social events, lunches and fun activities Dress for your day Free refreshments provided You may also have experience of: Debt Recovery Specialist, Collections Representative, Credit and Collections Analyst, Recovery Agent, Credit Control Officer, Debt Resolution Specialist, Collections Coordinator, Billing and Collections Specialist, and Credit and Recovery Advisor, etc. REF-
Customer Service/ Call centre Advisors 6 months contract Full time 35 hours per week - 1 day at the weekend every other week. Cumbernauld Paid holidays 100% office based including training. Hours: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in Advance. Weekend work will be required, this will be every second weekend, only 1 day at the weekend. Start dates: End of March, April & May Job Description Summary Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company's products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction. Typically requires two or more years of experience in a call centre or customer service-related job in a service industry. Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Mar 23, 2024
Contractor
Customer Service/ Call centre Advisors 6 months contract Full time 35 hours per week - 1 day at the weekend every other week. Cumbernauld Paid holidays 100% office based including training. Hours: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in Advance. Weekend work will be required, this will be every second weekend, only 1 day at the weekend. Start dates: End of March, April & May Job Description Summary Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company's products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction. Typically requires two or more years of experience in a call centre or customer service-related job in a service industry. Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Contract Change Advisor Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Contract Change Advisor to join our client on an ongoing long-term assignment. Your new role Support an inspiring vision of the future that motivates and inspires other team members and self to engage with that vision. Ensure operation within the appropriate regulatory framework. Fulfils the approach to associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers and the vehicle total loss process including salvage. This includes creating added value for customers by actively managing running contracts and the signalling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the client and its customers., Assist with the precessing of live fleet vehicles that have an insurance product with AL-UKe.g early termination and motor insurance Supports and fulfils the approach to optimising the in-life risk (Residual Value, Repair, Maintenance, tyres and replacement vehicle) as calculated in the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy. Adheres to policies and procedures for contract management in compliance with our clients policies. Delivers effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices and vehicle total loss including salvage. What you'll need to succeed An understanding of our clients products, services and the terms and conditions that underpin them would be an advantage. Proven experience of working in a busy customer service environment Experience of achieving targets/KPIs High level of accuracy and attention to detail The ability to influence and persuade other team members and line manager, to review and alter practices, where necessary. Innovator with an optimistic outlook and positive attitude towards change The ability to assess and make effective decisions under pressure. The ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management. The ability to use your own initiative. Creative and forward thinker Well-developed IT skills, including word, Excel, PowerPoint, databases. What you'll get in return 35 day holiday On-site canteen Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 23, 2024
Contractor
Contract Change Advisor Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Contract Change Advisor to join our client on an ongoing long-term assignment. Your new role Support an inspiring vision of the future that motivates and inspires other team members and self to engage with that vision. Ensure operation within the appropriate regulatory framework. Fulfils the approach to associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers and the vehicle total loss process including salvage. This includes creating added value for customers by actively managing running contracts and the signalling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the client and its customers., Assist with the precessing of live fleet vehicles that have an insurance product with AL-UKe.g early termination and motor insurance Supports and fulfils the approach to optimising the in-life risk (Residual Value, Repair, Maintenance, tyres and replacement vehicle) as calculated in the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy. Adheres to policies and procedures for contract management in compliance with our clients policies. Delivers effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices and vehicle total loss including salvage. What you'll need to succeed An understanding of our clients products, services and the terms and conditions that underpin them would be an advantage. Proven experience of working in a busy customer service environment Experience of achieving targets/KPIs High level of accuracy and attention to detail The ability to influence and persuade other team members and line manager, to review and alter practices, where necessary. Innovator with an optimistic outlook and positive attitude towards change The ability to assess and make effective decisions under pressure. The ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management. The ability to use your own initiative. Creative and forward thinker Well-developed IT skills, including word, Excel, PowerPoint, databases. What you'll get in return 35 day holiday On-site canteen Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Randstad Construction & Property
Lowestoft, Suffolk
Customer Service Advisor Full Time / Temporary 3 months 11.44 per hour Monday to Friday (hours between 8am and 8pm) 37 hours per week Lowestoft Great opportunity to work in a busy customer service environment with my client to assist with their Annual Billing Cycle. Ideally, you'll have previous experience speaking with customers either over the phone or face to face. A background using computer systems and working in a contact centre would be beneficial. If you think you would be suitable for this role and want to discuss further, please send your updated CV to: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 23, 2024
Seasonal
Customer Service Advisor Full Time / Temporary 3 months 11.44 per hour Monday to Friday (hours between 8am and 8pm) 37 hours per week Lowestoft Great opportunity to work in a busy customer service environment with my client to assist with their Annual Billing Cycle. Ideally, you'll have previous experience speaking with customers either over the phone or face to face. A background using computer systems and working in a contact centre would be beneficial. If you think you would be suitable for this role and want to discuss further, please send your updated CV to: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Success Manager - ERP Software The Successful Candidate must be based 3 days a week in our Loughborough Office Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Healthcare, to Education, to Not for Profit's to Hospitality providers, and many more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.About you:As a Customer Success Manager you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you'll be customer centric whilst being passionate about how software can help make our customers lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution focused, with the ability to conduct periodic reviews, provide regular progress reports and demonstrate the value of Access solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers' Ambassador internally and Trusted Advisor to our Customers.Day-to-day, you will be:• Ensuring contractual adherence to our CSPs• Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates• Establishing yourself as a trusted advisor by creating, nurturing and maintaining solid relationships with key customer and stakeholders (including C-Suite)• Responsible for successful adoption of Access solutions by our customers; leading to retention, renewal, expansion, satisfaction, advocacy and reference ability• Churn management• Retention/Renewals• Influence and drive internal Access departments to deliver exceptional customer experiences• Service Improvement Plans• Generic Issues Process - Product/Support/Billing (within and cross Division)• NPS in collaboration with internal teams• Generation of upsells and expansion revenue through a combination of customer insights, industry and product knowledge• Advising customers on best practice, product roadmap and proactively monitoring and driving adoption of their Access software, features and functionality.• Webinars• Facilitation of Product/Support workshops• Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• Conducting periodic reviews discussing trends, sentiment and success factors as well as identifying opportunities for product and service expansionYour skills and experiences might include:• 3-5 years' experience in a Customer Success role • Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• The expertise to deal with multiple conflicting priorities under pressure• Understanding our business, that of our customers business and industry & market trends• Strong commercial acumen and negotiation skills• The ability to translate & articulate how specific product features will assist and deliver customer success outcomes• The ability to champion and drive internal improvement within key supporting business units• Analysing & understanding product usage data by customer or cohort/segment of customer • Confidence to professionally deliver presentations to internal/external audiences both face-to-face and via webinars• Ability to articulate challenging messages and being able to effectively navigate and mediate conflict• The ability to build rapport with multiple customer stakeholders (including C-Suite) ensuring strategic and operational alignmentWhat does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of an attractive salary, our standard 25 days holiday (which increases the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family!Love Work. Love Life. Be You.
Mar 22, 2024
Full time
Customer Success Manager - ERP Software The Successful Candidate must be based 3 days a week in our Loughborough Office Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Healthcare, to Education, to Not for Profit's to Hospitality providers, and many more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.About you:As a Customer Success Manager you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you'll be customer centric whilst being passionate about how software can help make our customers lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution focused, with the ability to conduct periodic reviews, provide regular progress reports and demonstrate the value of Access solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers' Ambassador internally and Trusted Advisor to our Customers.Day-to-day, you will be:• Ensuring contractual adherence to our CSPs• Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates• Establishing yourself as a trusted advisor by creating, nurturing and maintaining solid relationships with key customer and stakeholders (including C-Suite)• Responsible for successful adoption of Access solutions by our customers; leading to retention, renewal, expansion, satisfaction, advocacy and reference ability• Churn management• Retention/Renewals• Influence and drive internal Access departments to deliver exceptional customer experiences• Service Improvement Plans• Generic Issues Process - Product/Support/Billing (within and cross Division)• NPS in collaboration with internal teams• Generation of upsells and expansion revenue through a combination of customer insights, industry and product knowledge• Advising customers on best practice, product roadmap and proactively monitoring and driving adoption of their Access software, features and functionality.• Webinars• Facilitation of Product/Support workshops• Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• Conducting periodic reviews discussing trends, sentiment and success factors as well as identifying opportunities for product and service expansionYour skills and experiences might include:• 3-5 years' experience in a Customer Success role • Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• The expertise to deal with multiple conflicting priorities under pressure• Understanding our business, that of our customers business and industry & market trends• Strong commercial acumen and negotiation skills• The ability to translate & articulate how specific product features will assist and deliver customer success outcomes• The ability to champion and drive internal improvement within key supporting business units• Analysing & understanding product usage data by customer or cohort/segment of customer • Confidence to professionally deliver presentations to internal/external audiences both face-to-face and via webinars• Ability to articulate challenging messages and being able to effectively navigate and mediate conflict• The ability to build rapport with multiple customer stakeholders (including C-Suite) ensuring strategic and operational alignmentWhat does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of an attractive salary, our standard 25 days holiday (which increases the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family!Love Work. Love Life. Be You.
1. Main Purpose of Job To be a proactive member of the Customer Support team providing call answering, technical, administrative and service support within the business as required To provide excellent service and response times to customers for call logging, service requests and query resolution To deliver 1st and 2nd technical support on product, service and billing enquiries To manage CRM, chase for updates and close down cases for the department. 2. Key Tasks To work as part of the Customer Support team providing excellent customer service and support to customers. To log each call taken and ensure the central database (CRM) is kept updated throughout the lifetime of a query and when resolution is made. To assist in monthly customer surveys to ensure that NSSLGlobal service levels are met. To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements. To manage the switchboard and reception area as required by the Customer Support & NOC Manager. To assist in various technical administration, eg Monthly and ad-hoc reporting and central filing duties within 1st & 2nd line Support teams. To assist in ensuring seamless and effective handover to and from Night Shift. To obtain/maintain an in-depth knowledge of our products, services and processes. To understand the technical issues presented by the customers and to use IT and data knowledge to resolve same. To assist in development and maintenance of technical, product, airtime and services source files for utilisation within the department and update databases. To assist with department scanning and other general administrative tasks like the set-up of meeting rooms and catering assistance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 22, 2024
Full time
1. Main Purpose of Job To be a proactive member of the Customer Support team providing call answering, technical, administrative and service support within the business as required To provide excellent service and response times to customers for call logging, service requests and query resolution To deliver 1st and 2nd technical support on product, service and billing enquiries To manage CRM, chase for updates and close down cases for the department. 2. Key Tasks To work as part of the Customer Support team providing excellent customer service and support to customers. To log each call taken and ensure the central database (CRM) is kept updated throughout the lifetime of a query and when resolution is made. To assist in monthly customer surveys to ensure that NSSLGlobal service levels are met. To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements. To manage the switchboard and reception area as required by the Customer Support & NOC Manager. To assist in various technical administration, eg Monthly and ad-hoc reporting and central filing duties within 1st & 2nd line Support teams. To assist in ensuring seamless and effective handover to and from Night Shift. To obtain/maintain an in-depth knowledge of our products, services and processes. To understand the technical issues presented by the customers and to use IT and data knowledge to resolve same. To assist in development and maintenance of technical, product, airtime and services source files for utilisation within the department and update databases. To assist with department scanning and other general administrative tasks like the set-up of meeting rooms and catering assistance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Pure Resourcing Solutions Limited
Akenham, Suffolk
We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic team. Starting Date is Tuesday 5th March with additional intakes throughout March and April. Hours: 9-6pm (4x weekdays 1x weekend day) Free Parking Onsite Hourly Rate: 10.59 Full Paid Training Temporary work ongoing until June/July 2024 Would consider part-time candidates Job Overview: As a Temporary Customer Service Advisor, you will play a crucial role in delivering outstanding customer experiences. You will be responsible for handling inquiries, taking orders, resolving issues, and providing support to our valued customers through various communication channels. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers with product information, orders, billing inquiries, and general support questions. Troubleshoot and resolve customer issues with efficiency and professionalism. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Stay up-to-date on product knowledge, company policies, and procedures. Identify opportunities for process improvements to enhance the customer experience. Uphold company values and adhere to established guidelines and standards. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and courteous under pressure. Flexibility to adapt to changing priorities and work schedules. A positive attitude and a genuine desire to help others. Benefits Competitive hourly wage Opportunity to gain valuable experience in customer service. Flexible work schedule Supportive team environment
Mar 22, 2024
Seasonal
We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic team. Starting Date is Tuesday 5th March with additional intakes throughout March and April. Hours: 9-6pm (4x weekdays 1x weekend day) Free Parking Onsite Hourly Rate: 10.59 Full Paid Training Temporary work ongoing until June/July 2024 Would consider part-time candidates Job Overview: As a Temporary Customer Service Advisor, you will play a crucial role in delivering outstanding customer experiences. You will be responsible for handling inquiries, taking orders, resolving issues, and providing support to our valued customers through various communication channels. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers with product information, orders, billing inquiries, and general support questions. Troubleshoot and resolve customer issues with efficiency and professionalism. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Stay up-to-date on product knowledge, company policies, and procedures. Identify opportunities for process improvements to enhance the customer experience. Uphold company values and adhere to established guidelines and standards. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and courteous under pressure. Flexibility to adapt to changing priorities and work schedules. A positive attitude and a genuine desire to help others. Benefits Competitive hourly wage Opportunity to gain valuable experience in customer service. Flexible work schedule Supportive team environment