Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary of up to £65,000 plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Apr 15, 2024
Full time
Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary of up to £65,000 plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Recruit4Staff are proud to be representing their client, a well-established Construction Services Company , in their search for a Fleet Coordinator to work from their Leeds office. What our client is offering for the successful Fleet Coordinator : Up to £35,000 p/annum Monday to Friday 08.30 - 17.00 Permanent Position Benefits: 25 days holiday (plus bank holidays) Annual pay review Company pension scheme Free on-site parking Flexible start and finish times (if applicable) Private medical insurance (if applicable) Excellent career progression and training opportunities The Role - Fleet Coordinator : Responsible for managing transportation activities for the Group Managing vehicle daily hire, placing reservations, exchange and termination of ad hoc vehicle hires Management of parking and speeding fines, co-ordinating any recharges Co-ordination of congestion and dart charges Fuelcard administration and monitoring of fuel consumption Investigate motor accidents / incidents identify trends and support improved driver behaviour Manage motor insurance claims What we are looking for in a Fleet Coordinator : Previous experience in a fleet /transport coordinator role - ESSENTIAL Proficient in Microsoft Office, particularly, Excel, Word and PowerPoint Able to communicate strongly - ESSENTIAL Excellent attention to detail Key skills or similar Job titles: Fleet administrator, fleet coordinator, transport planner, vehicle hire coordinator Commutable From: Leeds, Bradford, Yorkshire, Wakefield, For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff Wrexham who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Apr 13, 2024
Full time
Recruit4Staff are proud to be representing their client, a well-established Construction Services Company , in their search for a Fleet Coordinator to work from their Leeds office. What our client is offering for the successful Fleet Coordinator : Up to £35,000 p/annum Monday to Friday 08.30 - 17.00 Permanent Position Benefits: 25 days holiday (plus bank holidays) Annual pay review Company pension scheme Free on-site parking Flexible start and finish times (if applicable) Private medical insurance (if applicable) Excellent career progression and training opportunities The Role - Fleet Coordinator : Responsible for managing transportation activities for the Group Managing vehicle daily hire, placing reservations, exchange and termination of ad hoc vehicle hires Management of parking and speeding fines, co-ordinating any recharges Co-ordination of congestion and dart charges Fuelcard administration and monitoring of fuel consumption Investigate motor accidents / incidents identify trends and support improved driver behaviour Manage motor insurance claims What we are looking for in a Fleet Coordinator : Previous experience in a fleet /transport coordinator role - ESSENTIAL Proficient in Microsoft Office, particularly, Excel, Word and PowerPoint Able to communicate strongly - ESSENTIAL Excellent attention to detail Key skills or similar Job titles: Fleet administrator, fleet coordinator, transport planner, vehicle hire coordinator Commutable From: Leeds, Bradford, Yorkshire, Wakefield, For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff Wrexham who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
HUNTER MASON CONSULTING LIMITED
Bilston, West Midlands
Transport Coordinator - Highway Barriers Bilston, Wolverhampton £30,000 - £33,000 The role will involve planning customer deliveries in line with their order requirements. Once in receipt of a confirmed order, the person will co-ordinate between commercial departments, internal stakeholders and external customers, and the production controllers to ensure completion is done in a timely manner. Effectively planning deliveries to create efficiencies across the whole business will be necessary. This role requires strong planning and organisational skills to ensure delivery expectations are met consistently. Working with the yard Supervisors, the person will be responsible for planning the loads due for delivery on our internal fleet of vehicles. The booking of external transport companies for deliveries will also be required, for both domestic and international orders. The role will include: Delivering confirmed orders to customers in a timely manner Facilitate delivery via. Internal fleet and external haulage companies. Working with sister companies to create transport efficiencies. Contribute to production meetings to ensure product is manufactured and delivered to meet company and customer expectations. Prioritise manufacturing of product and work with production team. Liaise with customers directly regarding delivery of product. Offer valued customer support to customers consistently. Re-allocate stock reservations against sales orders to reduce 'panic' manufacturing where required. Arrange collections of customer's returns to fall in line with deliveries to the same geographical area. Scan and allocate delivery notes and picking tickets to the appropriate sales order. Plan and execute deliveries for export; working closely with freight forwarders. Complete all paperwork required for export ensuring company compliance. To provide cover to other functions within your department where necessary. In addition to the above (non-exhaustive) Be a conscientious team member. Be organised. Be able to plan and prioritise tasks and demands. Be flexible in your approach to the business needs and plan you time to achieve what the division requires of you. Clear and concise communication techniques. To act professionally in the workplace. Be confident in using a business operating system and aspects Microsoft 365 (Outlook, Excel and SharePoint) If you are an experienced production and logistics coordinator looking for your next job opportunity please submit your CV or email . com
Apr 13, 2024
Full time
Transport Coordinator - Highway Barriers Bilston, Wolverhampton £30,000 - £33,000 The role will involve planning customer deliveries in line with their order requirements. Once in receipt of a confirmed order, the person will co-ordinate between commercial departments, internal stakeholders and external customers, and the production controllers to ensure completion is done in a timely manner. Effectively planning deliveries to create efficiencies across the whole business will be necessary. This role requires strong planning and organisational skills to ensure delivery expectations are met consistently. Working with the yard Supervisors, the person will be responsible for planning the loads due for delivery on our internal fleet of vehicles. The booking of external transport companies for deliveries will also be required, for both domestic and international orders. The role will include: Delivering confirmed orders to customers in a timely manner Facilitate delivery via. Internal fleet and external haulage companies. Working with sister companies to create transport efficiencies. Contribute to production meetings to ensure product is manufactured and delivered to meet company and customer expectations. Prioritise manufacturing of product and work with production team. Liaise with customers directly regarding delivery of product. Offer valued customer support to customers consistently. Re-allocate stock reservations against sales orders to reduce 'panic' manufacturing where required. Arrange collections of customer's returns to fall in line with deliveries to the same geographical area. Scan and allocate delivery notes and picking tickets to the appropriate sales order. Plan and execute deliveries for export; working closely with freight forwarders. Complete all paperwork required for export ensuring company compliance. To provide cover to other functions within your department where necessary. In addition to the above (non-exhaustive) Be a conscientious team member. Be organised. Be able to plan and prioritise tasks and demands. Be flexible in your approach to the business needs and plan you time to achieve what the division requires of you. Clear and concise communication techniques. To act professionally in the workplace. Be confident in using a business operating system and aspects Microsoft 365 (Outlook, Excel and SharePoint) If you are an experienced production and logistics coordinator looking for your next job opportunity please submit your CV or email . com
We are looking for an enthusiastic Team Assistant to join our client's team in London! You must be a team player with strong communication and organisation skills. Does this sound like you? Please apply today! Job title : Team Assistant Duration: Expected 2 month minimum temporary Start date: ASAP Hours : Monday - Wednesday 9am-6pm (Part-time) Location : Farringdon Hourly rate: 14-16phr Duties include General Admin and Support of the Day-to-Day Office: Managing incoming and outgoing correspondence, including emails, phone calls, and mail. Organizing and maintaining physical and digital filing systems for documents, records, and other materials. Ordering office supplies and ensuring inventory levels are sufficient. Assisting with the setup and maintenance of office equipment, such as computers, printers, and telecommunication systems. Coordinating office maintenance and repairs as needed. Welcoming visitors and clients, ensuring they have a positive experience. Team Expenses: Tracking team expenses and maintaining accurate records. Reconciling expense reports and ensuring adherence to company policies. Liaising with finance or accounting departments for processing reimbursements or payments. Assisting team members with expense-related inquiries or issues. Schedule Meetings, Create PowerPoints: Coordinating and scheduling meetings, including booking conference rooms and sending out calendar invitations. Preparing meeting agendas and distributing relevant materials to participants. Creating and formatting PowerPoint presentations or other visual aids for meetings or presentations. Assisting with technical setup for virtual meetings, such as video conferencing or screen sharing. Support with Team Lunches/Events: Planning and organizing team lunches, including ordering catering or making reservations. Assisting with the coordination of team-building events or social activities. Managing logistics for off-site meetings or events, such as transportation and accommodations. Travel and Diary Management: Arranging travel accommodations, including flights, hotels, and transportation. Managing itineraries and ensuring travel plans align with business objectives and schedules. Coordinating with internal and external stakeholders to schedule appointments and meetings. Maintaining and updating executives' calendars, including scheduling and rescheduling appointments as needed. These duties encompass a wide range of administrative tasks aimed at supporting the smooth functioning of the office and facilitating the work of the team. Candidate specifications/requirements Team Assistant/ Office Coordinator experience required Excellent time management skills and ability to multitask and prioritise work Strong communication and organisational skills in a fast paced environment Must be positive and a team player Benefits of being a temporary candidate via Adecco Weekly pay Contract of Employment Paid annual leave Access to an exclusive employee benefit and discount portal Pension contributions Ongoing support from a dedicated consultant Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 12, 2024
Seasonal
We are looking for an enthusiastic Team Assistant to join our client's team in London! You must be a team player with strong communication and organisation skills. Does this sound like you? Please apply today! Job title : Team Assistant Duration: Expected 2 month minimum temporary Start date: ASAP Hours : Monday - Wednesday 9am-6pm (Part-time) Location : Farringdon Hourly rate: 14-16phr Duties include General Admin and Support of the Day-to-Day Office: Managing incoming and outgoing correspondence, including emails, phone calls, and mail. Organizing and maintaining physical and digital filing systems for documents, records, and other materials. Ordering office supplies and ensuring inventory levels are sufficient. Assisting with the setup and maintenance of office equipment, such as computers, printers, and telecommunication systems. Coordinating office maintenance and repairs as needed. Welcoming visitors and clients, ensuring they have a positive experience. Team Expenses: Tracking team expenses and maintaining accurate records. Reconciling expense reports and ensuring adherence to company policies. Liaising with finance or accounting departments for processing reimbursements or payments. Assisting team members with expense-related inquiries or issues. Schedule Meetings, Create PowerPoints: Coordinating and scheduling meetings, including booking conference rooms and sending out calendar invitations. Preparing meeting agendas and distributing relevant materials to participants. Creating and formatting PowerPoint presentations or other visual aids for meetings or presentations. Assisting with technical setup for virtual meetings, such as video conferencing or screen sharing. Support with Team Lunches/Events: Planning and organizing team lunches, including ordering catering or making reservations. Assisting with the coordination of team-building events or social activities. Managing logistics for off-site meetings or events, such as transportation and accommodations. Travel and Diary Management: Arranging travel accommodations, including flights, hotels, and transportation. Managing itineraries and ensuring travel plans align with business objectives and schedules. Coordinating with internal and external stakeholders to schedule appointments and meetings. Maintaining and updating executives' calendars, including scheduling and rescheduling appointments as needed. These duties encompass a wide range of administrative tasks aimed at supporting the smooth functioning of the office and facilitating the work of the team. Candidate specifications/requirements Team Assistant/ Office Coordinator experience required Excellent time management skills and ability to multitask and prioritise work Strong communication and organisational skills in a fast paced environment Must be positive and a team player Benefits of being a temporary candidate via Adecco Weekly pay Contract of Employment Paid annual leave Access to an exclusive employee benefit and discount portal Pension contributions Ongoing support from a dedicated consultant Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 18, 2022
Full time
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
Feb 25, 2022
Full time
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
Dec 07, 2021
Full time
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details
Sep 09, 2021
Full time
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details