Administrator Location: Head Office - Woodford Green Hours: 38 hours per week Salary: £22,667 Ambient Support is a registered UK charity with over 25 years' experience in providing care and support services for older people, people with a mental health need and people with a learning disability. We have a fantastic new opportunity for you to join our administration department. You will be part of a dynamic friendly team, we are looking for someone who is a team player, IT literate, organised, pays attention to detail, ability to prioritise your workload and has good communication skills. PRINCIPAL ACCOUNTABILITIES: Facilities & Office Administration Act as keyholder responsible for opening/closing the office and un-setting/setting the burglar alarm. Answer incoming calls via the main switchboard and ensure these are handled speedily and effectively. Communicate with external and internal contacts over the telephone and deal with enquiries as appropriate. Deal with incoming and outgoing mail at the Woodford Office including opening and distributing incoming mail and arranging for the franking and despatch of outgoing mail on daily basis (including Special Delivery items when required). Deal with franking machine issues including system updates, account top-ups and resolving maintenance queries. Keep post room pigeonholes updated for staff and services. Manage the general enquiries inbox by accessing regularly and forwarding messages to the appropriate Managers and staff members. Respond to miscellaneous enquiries on behalf of the organisation. Respond to live website enquiries via the 'chat' facility to provide information and advice as required. Oversee the office attendance spreadsheet, issue reminders to staff to complete their working pattern details each week (office and home working days) and check attendance of staff in the office to produce the daily Fire Evacuation list. Ensure the safe keeping of facilities keys and visitor fobs for the Woodford Office. Program access fobs for new staff when required and ensure leavers' fobs are returned and cancelled/reprogrammed as necessary. Deal with car park queries, ensure company car park rules are adhered to and co-ordinate any visitor parking and booking procedures that are put in place. Book internal meeting rooms as requested via the Outlook calendar booking system. Ensure meeting rooms are kept clean and tidy. Deal with general issues that arise in the Woodford Office, e.g. deliveries, greeting visitors etc. Call out contractors and engineers for building maintenance and problems with office equipment when necessary. Monitor stocks of hospitality supplies, submit regular online orders and purchase any additional items when required. Assist with catering for meetings as necessary. Deal with minor maintenance issues for kitchen equipment (e.g. regularly descale water boilers/kettles, resolve dishwasher issues etc.). Act as First Aider and Fire Warden after undergoing appropriate training. Keep all first aid boxes properly stocked and ensure fire safety procedures are carried out, including regular testing of fire alarm and emergency lighting. Corporate Administration Play a key admin role in the maintenance of information systems, including document management, intranet, care management etc. Upload/update policies and other documents on the staff intranet and document management system as requested. Update index of policies when required. Produce and update various documents in the required format ensuring a good standard of presentation. Deal with internal award nominations via the company intranet and organise certificates and prizes as necessary. Produce laminated certificates and letters each month for all staff receiving long service awards. Deal with requests for distribution of corporate merchandise to regional services and monitor stock control. Input service user survey responses onto online system if hard copies or scanned forms are received. Attend occasional operational management meetings (usually via Teams), take action notes and deal with associated tasks. Log and process Board Member expenses and occasionally assist with credit card reconciliations for management. Maintain files for statutory company records & Board documents etc as required (electronic and hard copies). Assist with periodic large-scale mailings to staff, service users, relatives, local authorities etc. Assist with arrangements for corporate events, external meetings, travel and accommodation etc. when required. Provide support with printing, photocopying, laminating and scanning documents as requested. Undertake ad hoc administrative tasks in support of the Executive Administration Manager and management as required. General Deputise/cover for other Administration staff when necessary. Act at all times in accordance with Ambient Support's Equal Opportunities Policy. The duties of this post as given above are indicative only as the postholder will be expected to adopt a flexible approach to the role. Some aspects of this role will be of a highly confidential nature and tasks will sometimes involve tight deadlines. In return for your hard work, we offer our Administrator: Basic entitlement is 22 days (pro rata to hours worked). Bank Holidays are in addition. Extensive access and support to recognised qualifications. Employee benefit discount scheme Access to our Employee Assistance Programme (EAP) Want to take your first steps to join a new rewarding career? - Click apply Ref: INDLP
Apr 17, 2024
Full time
Administrator Location: Head Office - Woodford Green Hours: 38 hours per week Salary: £22,667 Ambient Support is a registered UK charity with over 25 years' experience in providing care and support services for older people, people with a mental health need and people with a learning disability. We have a fantastic new opportunity for you to join our administration department. You will be part of a dynamic friendly team, we are looking for someone who is a team player, IT literate, organised, pays attention to detail, ability to prioritise your workload and has good communication skills. PRINCIPAL ACCOUNTABILITIES: Facilities & Office Administration Act as keyholder responsible for opening/closing the office and un-setting/setting the burglar alarm. Answer incoming calls via the main switchboard and ensure these are handled speedily and effectively. Communicate with external and internal contacts over the telephone and deal with enquiries as appropriate. Deal with incoming and outgoing mail at the Woodford Office including opening and distributing incoming mail and arranging for the franking and despatch of outgoing mail on daily basis (including Special Delivery items when required). Deal with franking machine issues including system updates, account top-ups and resolving maintenance queries. Keep post room pigeonholes updated for staff and services. Manage the general enquiries inbox by accessing regularly and forwarding messages to the appropriate Managers and staff members. Respond to miscellaneous enquiries on behalf of the organisation. Respond to live website enquiries via the 'chat' facility to provide information and advice as required. Oversee the office attendance spreadsheet, issue reminders to staff to complete their working pattern details each week (office and home working days) and check attendance of staff in the office to produce the daily Fire Evacuation list. Ensure the safe keeping of facilities keys and visitor fobs for the Woodford Office. Program access fobs for new staff when required and ensure leavers' fobs are returned and cancelled/reprogrammed as necessary. Deal with car park queries, ensure company car park rules are adhered to and co-ordinate any visitor parking and booking procedures that are put in place. Book internal meeting rooms as requested via the Outlook calendar booking system. Ensure meeting rooms are kept clean and tidy. Deal with general issues that arise in the Woodford Office, e.g. deliveries, greeting visitors etc. Call out contractors and engineers for building maintenance and problems with office equipment when necessary. Monitor stocks of hospitality supplies, submit regular online orders and purchase any additional items when required. Assist with catering for meetings as necessary. Deal with minor maintenance issues for kitchen equipment (e.g. regularly descale water boilers/kettles, resolve dishwasher issues etc.). Act as First Aider and Fire Warden after undergoing appropriate training. Keep all first aid boxes properly stocked and ensure fire safety procedures are carried out, including regular testing of fire alarm and emergency lighting. Corporate Administration Play a key admin role in the maintenance of information systems, including document management, intranet, care management etc. Upload/update policies and other documents on the staff intranet and document management system as requested. Update index of policies when required. Produce and update various documents in the required format ensuring a good standard of presentation. Deal with internal award nominations via the company intranet and organise certificates and prizes as necessary. Produce laminated certificates and letters each month for all staff receiving long service awards. Deal with requests for distribution of corporate merchandise to regional services and monitor stock control. Input service user survey responses onto online system if hard copies or scanned forms are received. Attend occasional operational management meetings (usually via Teams), take action notes and deal with associated tasks. Log and process Board Member expenses and occasionally assist with credit card reconciliations for management. Maintain files for statutory company records & Board documents etc as required (electronic and hard copies). Assist with periodic large-scale mailings to staff, service users, relatives, local authorities etc. Assist with arrangements for corporate events, external meetings, travel and accommodation etc. when required. Provide support with printing, photocopying, laminating and scanning documents as requested. Undertake ad hoc administrative tasks in support of the Executive Administration Manager and management as required. General Deputise/cover for other Administration staff when necessary. Act at all times in accordance with Ambient Support's Equal Opportunities Policy. The duties of this post as given above are indicative only as the postholder will be expected to adopt a flexible approach to the role. Some aspects of this role will be of a highly confidential nature and tasks will sometimes involve tight deadlines. In return for your hard work, we offer our Administrator: Basic entitlement is 22 days (pro rata to hours worked). Bank Holidays are in addition. Extensive access and support to recognised qualifications. Employee benefit discount scheme Access to our Employee Assistance Programme (EAP) Want to take your first steps to join a new rewarding career? - Click apply Ref: INDLP
About Our Client With c1850 properties and 33 million sq ft of space spread across the UK, Royal Mail's portfolio is one of the largest corporate estates in Europe. With a diverse property portfolio from local delivery offices, corporate offices, vehicle garages and rail hubs through to our state-of-the-art fully automated parcel superhubs. As Royal Mail continues an ambitious and complex transformation, this is a great opportunity to be at the forefront of the estate strategy as Royal Mail modernises, defining its future network and property investment to best serve our customers delivering 11 billion letters and parcels annually across the country. The size, reach and complexity of the estate is vast alongside the potential for you to develop your career within one of the UKs largest industrial and logistics operators. Job Description As Property Strategy Manager, your focus will be to determine the requirements for Royal Mail and Parcelforce property projects, translating business needs and commercial opportunities into estate strategies and plans. Through defining property projects and investment decisions, you'll ensure Royal Mail's Property estate is fit for purpose with building condition investment and drive the delivery of improved facilities. You'll take responsibility for property/estate strategic planning activity, developing strong relationships with stakeholders and identify estate priorities and contribute to property strategic decision making to maximise value and minimise risks to the business. Working collaboratively with key stakeholders to understand current needs and future property plans, you'll lead the initiation of projects and work with construction leads to create the business case, capturing all inputs across complex, multiple strands, with programme and cost implications. You'll support lean decision making for new initiatives, assessing prioritisation of resources, using creative thinking and innovation to ensure optimum value is achieved from the estate. The Successful Applicant You will be experienced with Project Management, Property / Asset Management / Property Strategy / Property Transformation and able to operate at senior level with a range of senior stakeholders. Professional property qualification or degree Demonstrable track record of developing and implementing property portfolio strategies in large diverse and constantly changing organisations. High level of strategic and commercial awareness and ability to understand and translate business strategy and objectives into a property context. Good understanding of the property market, property development processes and construction, specification and whole life costs (including future maintenance and energy value). Excellent customer management, relationship management and consultancy skills with a track record of working effectively with others both internally and externally. Strong influencing skills with the ability to challenge stakeholders managing conflicting options and reaching resolution. An excellent communicator at all levels with strong written and presentation skills. What's on Offer You will be based mostly at home for this role, and can be based anywhere in the UK but with travel to Head Office in London for meetings, and your Regional hub in for example, Manchester, Newcastle, Leeds, Birmingham, Sheffield, Chesterfield, Bristol, and for ad-hoc project work as required. The salary for this role is yet to be determined, but will be in the region of circa £67,000 plus Car allowance £4800 (or £4300 cash equivalent) pa Up to 18% bonus potential Full family healthcare 27.5 days annual leave plus bank holiday. NEXT STEPS Michael Page are managing this vacancy on behalf of Royal Mail so please contact Stephanie McKay on to have a confidential discussion and for more information. CVs will be considered upon receipt and applications will be closing within a few days of this advert being live so please respond urgently with your CV if you would like to be considered.
Apr 17, 2024
Full time
About Our Client With c1850 properties and 33 million sq ft of space spread across the UK, Royal Mail's portfolio is one of the largest corporate estates in Europe. With a diverse property portfolio from local delivery offices, corporate offices, vehicle garages and rail hubs through to our state-of-the-art fully automated parcel superhubs. As Royal Mail continues an ambitious and complex transformation, this is a great opportunity to be at the forefront of the estate strategy as Royal Mail modernises, defining its future network and property investment to best serve our customers delivering 11 billion letters and parcels annually across the country. The size, reach and complexity of the estate is vast alongside the potential for you to develop your career within one of the UKs largest industrial and logistics operators. Job Description As Property Strategy Manager, your focus will be to determine the requirements for Royal Mail and Parcelforce property projects, translating business needs and commercial opportunities into estate strategies and plans. Through defining property projects and investment decisions, you'll ensure Royal Mail's Property estate is fit for purpose with building condition investment and drive the delivery of improved facilities. You'll take responsibility for property/estate strategic planning activity, developing strong relationships with stakeholders and identify estate priorities and contribute to property strategic decision making to maximise value and minimise risks to the business. Working collaboratively with key stakeholders to understand current needs and future property plans, you'll lead the initiation of projects and work with construction leads to create the business case, capturing all inputs across complex, multiple strands, with programme and cost implications. You'll support lean decision making for new initiatives, assessing prioritisation of resources, using creative thinking and innovation to ensure optimum value is achieved from the estate. The Successful Applicant You will be experienced with Project Management, Property / Asset Management / Property Strategy / Property Transformation and able to operate at senior level with a range of senior stakeholders. Professional property qualification or degree Demonstrable track record of developing and implementing property portfolio strategies in large diverse and constantly changing organisations. High level of strategic and commercial awareness and ability to understand and translate business strategy and objectives into a property context. Good understanding of the property market, property development processes and construction, specification and whole life costs (including future maintenance and energy value). Excellent customer management, relationship management and consultancy skills with a track record of working effectively with others both internally and externally. Strong influencing skills with the ability to challenge stakeholders managing conflicting options and reaching resolution. An excellent communicator at all levels with strong written and presentation skills. What's on Offer You will be based mostly at home for this role, and can be based anywhere in the UK but with travel to Head Office in London for meetings, and your Regional hub in for example, Manchester, Newcastle, Leeds, Birmingham, Sheffield, Chesterfield, Bristol, and for ad-hoc project work as required. The salary for this role is yet to be determined, but will be in the region of circa £67,000 plus Car allowance £4800 (or £4300 cash equivalent) pa Up to 18% bonus potential Full family healthcare 27.5 days annual leave plus bank holiday. NEXT STEPS Michael Page are managing this vacancy on behalf of Royal Mail so please contact Stephanie McKay on to have a confidential discussion and for more information. CVs will be considered upon receipt and applications will be closing within a few days of this advert being live so please respond urgently with your CV if you would like to be considered.
Royal Navy Senior Communications Manager - Corporate and Reactive News Salary - £43,080, plus a Civil Service Pension with an average employer contribution of 27% Location - Navy Command Headquarters, Leach Building, HMS Excellent, Portsmouth Job grade - Senior Executive Officer C1 Contract type - Permanent Business area - MOD - Navy - MOD - Navy - Royal Navy Communications and Influence. Portsmouth. Type of role - Communications / Marketing Working pattern - Flexible working, Full-time, Job share, Part-time Number of jobs available - 1 About the job Job summary: The Royal Navy Communications and Influence (RN Comms) team is seeking a dynamic and motivated Senior Communications Manager for their fast paced and high-profile Corporate Communications and Reactive News team. The successful candidate will have specific responsibility for advice and communications relating to issues impacting the reputation of the Royal Navy at home and around the globe. This position is advertised at 37 hours per week and is based out of Navy Command Headquarters in Portsmouth. Job description What you will be doing: The Royal Navy and associated agencies are subject to intense public, parliamentary and media scrutiny. The post holder is responsible for the overall quality and output of the Corporate Communications and Reactive News team, engaging across the RN and MOD and ensuring overall alignment with the RN Comms strategy and Defence Communications strategy and messaging. You will: Provide professional and comprehensive communications advice to senior military officers, officials, special advisors, and RN Units. Manage communications surrounding matters which have the potential to be reputationally damaging to the RN, including personnel, operational, policy security issues. Produce relevant and timely lines to take/Defensive News briefs for those emerging or policy issues, briefing to senior levels in person when needed. In time of crisis or period of significant media activity, support the overall RN Comms effort, ensuring coherent messaging and providing fast paced proactive media advice and material. Maintain a good working relationship with key local and regional media outlets and defence specialists. Support RN media facilities and carry out media minding duties when required. As a strong team player, act as a role model, offer guidance and support to colleagues in their day-to-day work and help to develop them over time. Have the leadership skills to provide direction and focus to your team to ensure outputs are delivered in a timely and accurate manner and provide advice to others. Be part of an on-call roster dealing with a range of enquiries across the breadth of Royal Navy and associated departments, working alongside the Defence Directorate of Communications. Person specification Essential criteria include: Excellent understanding of the media and social media landscape. Excellent written and verbal communication skills. The ability to pay attention to detail and absorb complex information at pace to inform and produce plain language communications that clearly articulate the Royal Navy's objectives and policy. The discretion to handle classified and sensitive information pertaining to policy or personnel issues. Confidence and strategic judgement, as successful candidates will be required to become a trusted adviser to senior military officers and staff. The ability to work effectively with a wide variety of personalities and experience. Desirable criteria include: A proven record of working either in a media/press office/corporate communications environment, or in defence policy areas. Experience of news management in PR or journalism. Experience of using social media. Experience of Government Communications Service and Modern Communications Operating Model. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Leadership Seeing the Big Picture Benefits Alongside your salary of £43,080, Ministry of Defence contributes £11,631 towards you being a member of the Civil Service Defined Benefit Pension scheme. As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference. Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Navy Command civil servants include: 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service A very competitive pension scheme Personal & professional development Alternative working patterns for many roles Access to a confidential, professional support service Discount schemes Bicycle / season ticket loans Enhanced maternity, paternity, and adoption leave Special paid leave to volunteer up to 6 days a year Our headquarters in Portsmouth also offers an impressive range of on-site facilities including a gymnasium, tennis courts, and other sporting facilities, a children's nursery, a bistro restaurant, a shop and plenty of car parking spaces. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Apr 16, 2024
Full time
Royal Navy Senior Communications Manager - Corporate and Reactive News Salary - £43,080, plus a Civil Service Pension with an average employer contribution of 27% Location - Navy Command Headquarters, Leach Building, HMS Excellent, Portsmouth Job grade - Senior Executive Officer C1 Contract type - Permanent Business area - MOD - Navy - MOD - Navy - Royal Navy Communications and Influence. Portsmouth. Type of role - Communications / Marketing Working pattern - Flexible working, Full-time, Job share, Part-time Number of jobs available - 1 About the job Job summary: The Royal Navy Communications and Influence (RN Comms) team is seeking a dynamic and motivated Senior Communications Manager for their fast paced and high-profile Corporate Communications and Reactive News team. The successful candidate will have specific responsibility for advice and communications relating to issues impacting the reputation of the Royal Navy at home and around the globe. This position is advertised at 37 hours per week and is based out of Navy Command Headquarters in Portsmouth. Job description What you will be doing: The Royal Navy and associated agencies are subject to intense public, parliamentary and media scrutiny. The post holder is responsible for the overall quality and output of the Corporate Communications and Reactive News team, engaging across the RN and MOD and ensuring overall alignment with the RN Comms strategy and Defence Communications strategy and messaging. You will: Provide professional and comprehensive communications advice to senior military officers, officials, special advisors, and RN Units. Manage communications surrounding matters which have the potential to be reputationally damaging to the RN, including personnel, operational, policy security issues. Produce relevant and timely lines to take/Defensive News briefs for those emerging or policy issues, briefing to senior levels in person when needed. In time of crisis or period of significant media activity, support the overall RN Comms effort, ensuring coherent messaging and providing fast paced proactive media advice and material. Maintain a good working relationship with key local and regional media outlets and defence specialists. Support RN media facilities and carry out media minding duties when required. As a strong team player, act as a role model, offer guidance and support to colleagues in their day-to-day work and help to develop them over time. Have the leadership skills to provide direction and focus to your team to ensure outputs are delivered in a timely and accurate manner and provide advice to others. Be part of an on-call roster dealing with a range of enquiries across the breadth of Royal Navy and associated departments, working alongside the Defence Directorate of Communications. Person specification Essential criteria include: Excellent understanding of the media and social media landscape. Excellent written and verbal communication skills. The ability to pay attention to detail and absorb complex information at pace to inform and produce plain language communications that clearly articulate the Royal Navy's objectives and policy. The discretion to handle classified and sensitive information pertaining to policy or personnel issues. Confidence and strategic judgement, as successful candidates will be required to become a trusted adviser to senior military officers and staff. The ability to work effectively with a wide variety of personalities and experience. Desirable criteria include: A proven record of working either in a media/press office/corporate communications environment, or in defence policy areas. Experience of news management in PR or journalism. Experience of using social media. Experience of Government Communications Service and Modern Communications Operating Model. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Leadership Seeing the Big Picture Benefits Alongside your salary of £43,080, Ministry of Defence contributes £11,631 towards you being a member of the Civil Service Defined Benefit Pension scheme. As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference. Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Navy Command civil servants include: 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service A very competitive pension scheme Personal & professional development Alternative working patterns for many roles Access to a confidential, professional support service Discount schemes Bicycle / season ticket loans Enhanced maternity, paternity, and adoption leave Special paid leave to volunteer up to 6 days a year Our headquarters in Portsmouth also offers an impressive range of on-site facilities including a gymnasium, tennis courts, and other sporting facilities, a children's nursery, a bistro restaurant, a shop and plenty of car parking spaces. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
'Recruiting for your future success' Order Management Team Lead Negotiable Salary (DOE) Mon-Fri 8:30-5 (hybrid working) 25 days Excellent Company Culture & Benefits International Business Friendly, Supportive Team Our Client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. These' products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas. Our Client is seeking an Order Management Team Lead for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for the business. You will work with established procedures and policies in a fast-paced environment besides a dynamic order entry team. Duties (include but are not limited to) Process product sales orders accurately according to standards While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner. Be an example of professionalism and high standards. Meet customer care goals and service levels for an exceptional customer experience. Identify areas of improvement and work with leaders to develop solutions and implement change. Handle shipping disputes and rush orders. Escalate customer discrepancies and provide suggestion on areas of improvement. Process credit card payments. Collaborate with finance regarding customer invoicing or credit disputes. Understand order processing and return procedures and policies Person Specification You possess strong business acumen. A Level or equivalent experience. 2 years in an order management position or related experience. You have experience with a CRM system (Netsuite considered an asset) You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional. You enjoy customer service and supporting a dynamic team of sales professionals. Effectively assist in the accurate and timely processing of product and service orders. You have sound mathematical skills to validate orders and assist our partners with their order inquires. You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools. You are organized, detail-oriented and can multi-task in a fast-paced environment. You are a team player who offers solutions and ideas to continually improve the business. You consider yourself highly collaborative and are proactive in your approach to customer issues. You are outgoing, courteous, ambitious, and present a professional demeanor. You are a go-getter with a positive attitude, wanting to make a difference within your team. You can be firm in your delivery of company policies while being empathetic to your team customer demands. 2nd language is advantageous DBS/criminal records check to be carried out by employer: Yes LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
Apr 16, 2024
Full time
'Recruiting for your future success' Order Management Team Lead Negotiable Salary (DOE) Mon-Fri 8:30-5 (hybrid working) 25 days Excellent Company Culture & Benefits International Business Friendly, Supportive Team Our Client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. These' products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas. Our Client is seeking an Order Management Team Lead for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for the business. You will work with established procedures and policies in a fast-paced environment besides a dynamic order entry team. Duties (include but are not limited to) Process product sales orders accurately according to standards While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner. Be an example of professionalism and high standards. Meet customer care goals and service levels for an exceptional customer experience. Identify areas of improvement and work with leaders to develop solutions and implement change. Handle shipping disputes and rush orders. Escalate customer discrepancies and provide suggestion on areas of improvement. Process credit card payments. Collaborate with finance regarding customer invoicing or credit disputes. Understand order processing and return procedures and policies Person Specification You possess strong business acumen. A Level or equivalent experience. 2 years in an order management position or related experience. You have experience with a CRM system (Netsuite considered an asset) You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional. You enjoy customer service and supporting a dynamic team of sales professionals. Effectively assist in the accurate and timely processing of product and service orders. You have sound mathematical skills to validate orders and assist our partners with their order inquires. You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools. You are organized, detail-oriented and can multi-task in a fast-paced environment. You are a team player who offers solutions and ideas to continually improve the business. You consider yourself highly collaborative and are proactive in your approach to customer issues. You are outgoing, courteous, ambitious, and present a professional demeanor. You are a go-getter with a positive attitude, wanting to make a difference within your team. You can be firm in your delivery of company policies while being empathetic to your team customer demands. 2nd language is advantageous DBS/criminal records check to be carried out by employer: Yes LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
Regional Facilities Manager, 6 sites overseeing Hard and Soft Services FM. 2 year Contract, £44k - £47k. Your new company Hays Belfast are seeking an experienced Facilities Manager to work for our client, a public sector third level education provider with six sites in County Antrim. Your new role This is a contract position until March 2026. You will report to the Head of Estates and be responsible for the day-to-day Estates Management across all sites. You will manage a team of Facilities Managers and Caretakers spread across each site to deliver a coordinated approach to facilities management (i.e. maintenance, ppm, remedials, cleaning, catering, porterage, security etc.). In addition, the post holder would have oversight of any outsourced contracts in relation to the above. The postholder would not be directly responsible for Health & Safety but would work closely with the Health & Safety Manager. What you'll need to succeed Degree level qualification in a relevant discipline or equivalent relevant professional qualification in facility management.3 years' experience of Property Management within a multi-site, dispersed environment, including facilities management, security and risk reduction.Experience in the effective management of resources including experience of managing a budget of £3.5 million.A track record of motivating, leading and managing a successful team.Report writing and presentation of factual information, providing reports to board level. What you'll get in return This is a full-time, fixed term post until March 2026 Salary Band £44,428 - £47,420 per annum Annual Leave - 26 days per annum plus bank/public holidays. Minimum of 12 statutory & customary holidays.Location can be either Ballymena, Ballymoney, Coleraine, Magherafelt or Newtownabbey What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 15, 2024
Seasonal
Regional Facilities Manager, 6 sites overseeing Hard and Soft Services FM. 2 year Contract, £44k - £47k. Your new company Hays Belfast are seeking an experienced Facilities Manager to work for our client, a public sector third level education provider with six sites in County Antrim. Your new role This is a contract position until March 2026. You will report to the Head of Estates and be responsible for the day-to-day Estates Management across all sites. You will manage a team of Facilities Managers and Caretakers spread across each site to deliver a coordinated approach to facilities management (i.e. maintenance, ppm, remedials, cleaning, catering, porterage, security etc.). In addition, the post holder would have oversight of any outsourced contracts in relation to the above. The postholder would not be directly responsible for Health & Safety but would work closely with the Health & Safety Manager. What you'll need to succeed Degree level qualification in a relevant discipline or equivalent relevant professional qualification in facility management.3 years' experience of Property Management within a multi-site, dispersed environment, including facilities management, security and risk reduction.Experience in the effective management of resources including experience of managing a budget of £3.5 million.A track record of motivating, leading and managing a successful team.Report writing and presentation of factual information, providing reports to board level. What you'll get in return This is a full-time, fixed term post until March 2026 Salary Band £44,428 - £47,420 per annum Annual Leave - 26 days per annum plus bank/public holidays. Minimum of 12 statutory & customary holidays.Location can be either Ballymena, Ballymoney, Coleraine, Magherafelt or Newtownabbey What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Title: Visitor Experience Manager Reports to: Head of Visitor Experience Responsible for: Visitor Experience Officers, Visitor Experience Assistants, Visitor Experience Volunteers Salary: £29,000pa Employment: Permanent full-time contract. Hours: 40 per week Including some weekends and evenings Annual Leave: 25 days + bank holidays Bath Abbey Bath Abbey is a flourishing parish church in the heart of the UNESCO World Heritage City of Bath and a significant part of the city's rich heritage which reaches back to Roman times. Please visit our website for further information. While the geographical parish has only a small residential population, our congregation is a gathered community from all over the city and surrounding area. We also welcome over 500,000 regional, national and international visitors and worshippers each year. Bath Abbey has around 25 staff, around 50 choir members, over 200 volunteers and over 450 people in its congregation. Bath Abbey was built in 1499, is Grade 1 Listed and is the last great medieval church to be built in England. In addition to this building, the staff of Bath Abbey work from offices in Kingston Buildings next door, which is also home to the Abbey's Song School. Our Values, including Equality, Diversity & Inclusion Bath Abbey's core values are as follows: Welcoming - we open our hearts minds and doors to all people, and we offer a warm and inclusive welcome to everyone who visits or connects in any way with the Abbey. Sharing - we value teamwork and knowledge sharing. We listen to the views of others and are transparent, collaborative and responsible in how we deliver our roles. Cherishing - we care for all people, our planet and the culture and heritage of the Abbey. We show this in the way we make people feel, the empathy and support we offer, responding to cultural shifts and challenges, and altering our behaviours to live more sustainably. Not all of us can do the same things but what we uniquely do, we can do with great love. Flourishing - we encourage people to grow and so look to create a working environment that provides opportunities to learn, innovate and develop, so that we can be happy, fulfilled and successful in our roles. Bath Abbey is committed to treating our staff and our whole community with dignity and respect. We aim to represent diverse identities within our staff and our whole community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background. We work to ensure that staff fulfil their potential within a proactive caring and loving environment. We aim to be a diverse and truly representative workplace and particularly welcome applications from people of UK Minority Ethnic/Global Majority Heritage. Overall purpose of the role Bath Abbey welcomes over 300,000 visitors a year. This role is responsible for delivering day to day visitor operations and ensuring a high-quality visitor experience. You will contribute to the financial stability of Bath Abbey by maximising income generation through admissions, guided tours and appropriate add on items. You will create a positive, professional and productive work environment for your team of staff and volunteers leading by example and supporting their learning and professional development. Who we're looking for We're looking for a highly organised manager with a proven track record in visitor operations and visitor experience; someone who adopts a "visitor first" approach and is a calm and supportive leader on the ground; someone with vision and imagination who will bring best practice and innovation to help us deliver on our aspirations and vision. Job Description The scope of the job is to: Ensure staff and volunteers provide a consistent high-quality visitor experience; from initial welcome to guided tours and public engagement opportunities to saying goodbye. Set, monitor and review quality standards in relation to customer service and delivery of tours. Regularly evaluate and improve the quality of the visitor experience taking into consideration visitor feedback. Regularly report on the financial performance of the team. Key Responsibilities Ensure all visitors receive a warm welcome to Bath Abbey. Ensure all staff and volunteers in your team have a strong knowledge of the visitor offer and are able to communicate this to our visitors. Work with the Facilities Manager to ensure all public areas are presented and maintained to a consistently high standard. Work with the Facilities Manager to review, implement and monitor all aspects of health and safety, first aid, security, risk assessments and emergency procedures relating to visitor operations. Monitor and respond to visitor feedback (including TripAdvisor) in a professional and timely manner. Ensure all Visitor Experience staff and volunteers are appropriately recruited, inducted, trained and developed. Line manage, coach and develop a team of Visitor Experience Officers, Visitor Experience Assistants and volunteers. Set, monitor and review quality standards for your team and coach them accordingly. Act as a role model to ensure consistently high levels of customer service are delivered. Ensure appropriate levels of staffing and volunteer support for the Abbey to operate as a visitor attraction. This includes the production of monthly and daily rota's. Lead regular briefings and meetings for visitor experience staff and volunteers. Support the operational delivery of exhibitions. Contribute to the development of, and lead when appropriate visitor focused events. Oversee the Abbey's Tours Programme, delivering tours as required. Oversee the Abbey's visitor accessibility work. Oversee the Visitor Experience volunteer journey and experience. Work with external organisations to increase ticket sales. Work with the Communications Officer to ensure all printed materials for visitors are produced in an engaging, accurate and timely manner. Work with the Learning Manager to ensure the smooth running of learning activities and school visits on the Abbey floor. Work with the Retail Manager to maximise sales of appropriate products at the Abbey's visitor entrance. Support the Head of Visitor Experience in the production of reports and visitor evaluation. Achieve the delivery of the Visitor Experience Team budget. Person Specification Essential Relevant qualification in history, heritage, hospitality, tourism or similar or able to demonstrate equivalent interest, knowledge and experience. Relevant first aid qualification or willingness to undergo training. A flexible, visitor first approach. An understanding of visitor operations or visitor experience in a heritage attraction. An understanding of different access requirements and how to meet visitors needs. A minimum of 5 years experience in visitor operations, visitor experience or customer service, ideally in a heritage attraction. A minimum of 2 years line management experience, ideally in a heritage attraction. Experience recruiting and managing volunteers. Experience of cash handling / till reconciliation. Experience of working with back-office ticketing and online booking systems. Experience of dealing with visitor complaints and handling demanding and difficult situations with the public, in a calm and confident manner. Clear and effective written and verbal communication skills. Ability to manage a busy workload, multitask and prioritise accordingly without compromising on quality. Ability to work both collaboratively and independently. Ability to make decisions under pressure without immediate assistance from line manager. Excellent forward planning skills. Excellent IT skills. Desirable An understanding of the history of Bath Abbey including religious aspects of British history and Bath Abbey's links with the British Empire; or a willingness to undergo research and training in these areas. An understanding of volunteering policy and framework. A creative and imaginative approach to problem solving. Experience of growing and developing public tours. Experience of successfully implementing change. Experience of using volunteer management software. Special Requirements Hours are on a four-week rotation and include regular weekends and bank holidays and occasional evenings. The successful candidate will be required to submit to an enhanced DBS clearance check. Application To submit an application, please send a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made. Deadline for applications: Friday 12 April 2024 Please note: Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant. If you have not heard from us by Friday 26 April 2024 please assume you have not been successful on this occasion.
Apr 15, 2024
Full time
Job Title: Visitor Experience Manager Reports to: Head of Visitor Experience Responsible for: Visitor Experience Officers, Visitor Experience Assistants, Visitor Experience Volunteers Salary: £29,000pa Employment: Permanent full-time contract. Hours: 40 per week Including some weekends and evenings Annual Leave: 25 days + bank holidays Bath Abbey Bath Abbey is a flourishing parish church in the heart of the UNESCO World Heritage City of Bath and a significant part of the city's rich heritage which reaches back to Roman times. Please visit our website for further information. While the geographical parish has only a small residential population, our congregation is a gathered community from all over the city and surrounding area. We also welcome over 500,000 regional, national and international visitors and worshippers each year. Bath Abbey has around 25 staff, around 50 choir members, over 200 volunteers and over 450 people in its congregation. Bath Abbey was built in 1499, is Grade 1 Listed and is the last great medieval church to be built in England. In addition to this building, the staff of Bath Abbey work from offices in Kingston Buildings next door, which is also home to the Abbey's Song School. Our Values, including Equality, Diversity & Inclusion Bath Abbey's core values are as follows: Welcoming - we open our hearts minds and doors to all people, and we offer a warm and inclusive welcome to everyone who visits or connects in any way with the Abbey. Sharing - we value teamwork and knowledge sharing. We listen to the views of others and are transparent, collaborative and responsible in how we deliver our roles. Cherishing - we care for all people, our planet and the culture and heritage of the Abbey. We show this in the way we make people feel, the empathy and support we offer, responding to cultural shifts and challenges, and altering our behaviours to live more sustainably. Not all of us can do the same things but what we uniquely do, we can do with great love. Flourishing - we encourage people to grow and so look to create a working environment that provides opportunities to learn, innovate and develop, so that we can be happy, fulfilled and successful in our roles. Bath Abbey is committed to treating our staff and our whole community with dignity and respect. We aim to represent diverse identities within our staff and our whole community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background. We work to ensure that staff fulfil their potential within a proactive caring and loving environment. We aim to be a diverse and truly representative workplace and particularly welcome applications from people of UK Minority Ethnic/Global Majority Heritage. Overall purpose of the role Bath Abbey welcomes over 300,000 visitors a year. This role is responsible for delivering day to day visitor operations and ensuring a high-quality visitor experience. You will contribute to the financial stability of Bath Abbey by maximising income generation through admissions, guided tours and appropriate add on items. You will create a positive, professional and productive work environment for your team of staff and volunteers leading by example and supporting their learning and professional development. Who we're looking for We're looking for a highly organised manager with a proven track record in visitor operations and visitor experience; someone who adopts a "visitor first" approach and is a calm and supportive leader on the ground; someone with vision and imagination who will bring best practice and innovation to help us deliver on our aspirations and vision. Job Description The scope of the job is to: Ensure staff and volunteers provide a consistent high-quality visitor experience; from initial welcome to guided tours and public engagement opportunities to saying goodbye. Set, monitor and review quality standards in relation to customer service and delivery of tours. Regularly evaluate and improve the quality of the visitor experience taking into consideration visitor feedback. Regularly report on the financial performance of the team. Key Responsibilities Ensure all visitors receive a warm welcome to Bath Abbey. Ensure all staff and volunteers in your team have a strong knowledge of the visitor offer and are able to communicate this to our visitors. Work with the Facilities Manager to ensure all public areas are presented and maintained to a consistently high standard. Work with the Facilities Manager to review, implement and monitor all aspects of health and safety, first aid, security, risk assessments and emergency procedures relating to visitor operations. Monitor and respond to visitor feedback (including TripAdvisor) in a professional and timely manner. Ensure all Visitor Experience staff and volunteers are appropriately recruited, inducted, trained and developed. Line manage, coach and develop a team of Visitor Experience Officers, Visitor Experience Assistants and volunteers. Set, monitor and review quality standards for your team and coach them accordingly. Act as a role model to ensure consistently high levels of customer service are delivered. Ensure appropriate levels of staffing and volunteer support for the Abbey to operate as a visitor attraction. This includes the production of monthly and daily rota's. Lead regular briefings and meetings for visitor experience staff and volunteers. Support the operational delivery of exhibitions. Contribute to the development of, and lead when appropriate visitor focused events. Oversee the Abbey's Tours Programme, delivering tours as required. Oversee the Abbey's visitor accessibility work. Oversee the Visitor Experience volunteer journey and experience. Work with external organisations to increase ticket sales. Work with the Communications Officer to ensure all printed materials for visitors are produced in an engaging, accurate and timely manner. Work with the Learning Manager to ensure the smooth running of learning activities and school visits on the Abbey floor. Work with the Retail Manager to maximise sales of appropriate products at the Abbey's visitor entrance. Support the Head of Visitor Experience in the production of reports and visitor evaluation. Achieve the delivery of the Visitor Experience Team budget. Person Specification Essential Relevant qualification in history, heritage, hospitality, tourism or similar or able to demonstrate equivalent interest, knowledge and experience. Relevant first aid qualification or willingness to undergo training. A flexible, visitor first approach. An understanding of visitor operations or visitor experience in a heritage attraction. An understanding of different access requirements and how to meet visitors needs. A minimum of 5 years experience in visitor operations, visitor experience or customer service, ideally in a heritage attraction. A minimum of 2 years line management experience, ideally in a heritage attraction. Experience recruiting and managing volunteers. Experience of cash handling / till reconciliation. Experience of working with back-office ticketing and online booking systems. Experience of dealing with visitor complaints and handling demanding and difficult situations with the public, in a calm and confident manner. Clear and effective written and verbal communication skills. Ability to manage a busy workload, multitask and prioritise accordingly without compromising on quality. Ability to work both collaboratively and independently. Ability to make decisions under pressure without immediate assistance from line manager. Excellent forward planning skills. Excellent IT skills. Desirable An understanding of the history of Bath Abbey including religious aspects of British history and Bath Abbey's links with the British Empire; or a willingness to undergo research and training in these areas. An understanding of volunteering policy and framework. A creative and imaginative approach to problem solving. Experience of growing and developing public tours. Experience of successfully implementing change. Experience of using volunteer management software. Special Requirements Hours are on a four-week rotation and include regular weekends and bank holidays and occasional evenings. The successful candidate will be required to submit to an enhanced DBS clearance check. Application To submit an application, please send a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made. Deadline for applications: Friday 12 April 2024 Please note: Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant. If you have not heard from us by Friday 26 April 2024 please assume you have not been successful on this occasion.
SLR's busy Civil and Structural Engineering team in Bradford-on-Avon have an opening for a Graduate Civil Engineer to join and support their teams on a variety of engineering projects. We are looking for someone with a 2:1 or first class degree within Civil Engineering, with a relevant MEng / MSc a desirable attribute, who has a general understanding of Civil Engineering principles. You may also have a student level ICE membership or above. You, as the successful candidate, shall initially provide office-based support to senior engineers in Bradford-on-Avon, working across a diverse range of projects. This exciting position shall suit an individual who is keen to develop their skills and knowledge in renewable energy, waste/recycling and environmental engineering sectors. The successful candidate will assist with various engineering design work, preparation of contract and tender documents, specifications and associated duties. The successful person must also be able to drive and be willing to provide site supervision work on projects across the UK, as an element of the role shall involve attending site to witness live construction works. This shall involve being away from normal home location. Upon joining SLR you will be enter on to our accredited Civil Engineering Training Scheme and be expected to work towards professional qualification with a recognised professional body. The type of work we undertake will help support and develop the successful candidate towards chartered status. We hope this opportunity interests you and we look forward to receiving your application. This role is aimed at new graduates looking to start in Summer 2024, but graduates with experience will be considered. Deadline for applications is 30th April 2024 but we reserve the right to close earlier. The role We will provide you with training and development to assist with the following duties: - Supervision of construction projects and record keeping - Coordination of sample collection and processing of results - Working as part of a design team reporting to a senior engineer - Assisting with the compilation of design and tender packages - Assisting Project Managers with the management of engineering projects such as power, general infrastructure, and waste management facilities, and residential throughout the UK - Supporting with report compilation Due to the training nature of the role it is expected that you would typically work from our Bradford-on-Avon office, but Hybrid working is possible. About us SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with 3000+ employees across 6 regions - including over 1000 staff across Europe. SLR's 'one team' culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life. About you The successful candidate will have a 2:1 or first class degree within Civil Engineering and have a full driving licence in addition: A general understanding of Civil Engineering principals; You should be able to demonstrate you can work independently and are organised and a logical thinker. You should be numerate and confident with data and IT literate with excellent written and verbal communication skills; A willingness to learn and ability to cope with working on different types of projects simultaneously a relevant MEng / MSc is a desirable attribute Diversity, Equity, and Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive. For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page. To apply If you are interested in this opportunity, we'd love to hear from you, so click apply or you can submit your application at: Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
Apr 15, 2024
Full time
SLR's busy Civil and Structural Engineering team in Bradford-on-Avon have an opening for a Graduate Civil Engineer to join and support their teams on a variety of engineering projects. We are looking for someone with a 2:1 or first class degree within Civil Engineering, with a relevant MEng / MSc a desirable attribute, who has a general understanding of Civil Engineering principles. You may also have a student level ICE membership or above. You, as the successful candidate, shall initially provide office-based support to senior engineers in Bradford-on-Avon, working across a diverse range of projects. This exciting position shall suit an individual who is keen to develop their skills and knowledge in renewable energy, waste/recycling and environmental engineering sectors. The successful candidate will assist with various engineering design work, preparation of contract and tender documents, specifications and associated duties. The successful person must also be able to drive and be willing to provide site supervision work on projects across the UK, as an element of the role shall involve attending site to witness live construction works. This shall involve being away from normal home location. Upon joining SLR you will be enter on to our accredited Civil Engineering Training Scheme and be expected to work towards professional qualification with a recognised professional body. The type of work we undertake will help support and develop the successful candidate towards chartered status. We hope this opportunity interests you and we look forward to receiving your application. This role is aimed at new graduates looking to start in Summer 2024, but graduates with experience will be considered. Deadline for applications is 30th April 2024 but we reserve the right to close earlier. The role We will provide you with training and development to assist with the following duties: - Supervision of construction projects and record keeping - Coordination of sample collection and processing of results - Working as part of a design team reporting to a senior engineer - Assisting with the compilation of design and tender packages - Assisting Project Managers with the management of engineering projects such as power, general infrastructure, and waste management facilities, and residential throughout the UK - Supporting with report compilation Due to the training nature of the role it is expected that you would typically work from our Bradford-on-Avon office, but Hybrid working is possible. About us SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with 3000+ employees across 6 regions - including over 1000 staff across Europe. SLR's 'one team' culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life. About you The successful candidate will have a 2:1 or first class degree within Civil Engineering and have a full driving licence in addition: A general understanding of Civil Engineering principals; You should be able to demonstrate you can work independently and are organised and a logical thinker. You should be numerate and confident with data and IT literate with excellent written and verbal communication skills; A willingness to learn and ability to cope with working on different types of projects simultaneously a relevant MEng / MSc is a desirable attribute Diversity, Equity, and Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive. For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page. To apply If you are interested in this opportunity, we'd love to hear from you, so click apply or you can submit your application at: Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
Science and Technology Facilities Council
Didcot, Oxfordshire
Science and Technology Facilities Council Job Title: Business Incubation Continuous Improvement and Operations Manager Salary: £54,043 per annum Hours: Full time (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open Ended (Permanent) Location: Science and Technology Facilities Council, Daresbury Laboratory, Warrington Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us The Business Incubation Team operate and manage a portfolio of accommodation, facilities, and support programmes to nurture start-up companies and de-risk the early life of the technology-based business. Based over three campuses, Sci-Tech Daresbury, Harwell and The Royal Observatory Edinburgh, our business incubation offering consists of access to serviced laboratory accommodation, access to technical facilities and expertise and competitive business incubation programmes such as the ESA BIC UK and the recently launched Digital and Quantum BICs (Business Incubation Centres). Our ambition is to maximise the potential of our national science campuses to deliver robust economic impact nationally through science and innovation. Our Benefits UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, Defined benefit pension scheme (employer contribution - currently up to 26%), 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. The Role We are currently recruiting to the role of Business Incubation Continuous Improvement and Operations Manager, a key position in the Business Incubation team, reporting directly to the Head of Business Incubation. As Continuous Improvement and Operations Manager, you will be responsible for the overall operation of business incubation at the Daresbury Campus and for the contractual and financial operation of business incubation activities at the Harwell and Edinburgh campuses. You will implement processes and procedures that ensure business incubation activities run efficiently and effectively. You will be responsible for reviewing and updating processes as conditions require and to keep pace with productivity tools. You will be responsible for the incubation support team which includes administrators and technicians. You will oversee operations, budgets and contractual arrangements for tenant laboratories, access to facilities and business support programmes. You will join, and of course be supported in your role, by an experienced business incubation team and you will develop relationships with key regional stakeholders in the organization and on campus. Key responsibilities Overseeing the safe and effective operation of our incubation laboratories at Daresbury (ITAC), including management of a team of technicians to ensure service delivery to our tenants. Oversight of the contractual and financial services of business incubation activities at all sites, including the Harwell and Edinburgh campuses. You will manage a small team of administers across two sites (Daresbury & Harwell) to ensure financial and contractual oversight and compliance. Lead on ensuring our processes and procedures are efficient, effective and compliant and are updated as appropriate. Strategic development and Continuous Improvement of operations to improve efficiency and outcomes. Preparing financial predictions and overseeing budgets. This role requires the ability to travel in the UK and potentially abroad. Person Specification (Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated) Educated to Degree level or experience of working with technology-based businesses, especially SMEs and early-stage businesses (S) Experience of Continuous Improvement and Driving Operational Excellence at a senior level (S&I) Excellent critical-thinking and problem-solving skills, with practical knowledge of budgeting and finance (S&I) Experience of statistical analysis, lease agreements, procurement and service contracts, and data processing (S&I) Excellent communication (oral and written) and presentation skills; with the ability to present value propositions to customers, stakeholders or investors (I) Good organisational skills including time management and prioritising; with the ability to work under pressure and to tight deadlines (I) Self-starter who is strategically minded, pro-active and with a determination to succeed (S&I) We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another. As one of Europe's largest research organisations, this is a place where there's always something new to learn - about the world around us, about your career, but most of all, about yourself. Join us and discover what's possible.
Apr 15, 2024
Full time
Science and Technology Facilities Council Job Title: Business Incubation Continuous Improvement and Operations Manager Salary: £54,043 per annum Hours: Full time (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open Ended (Permanent) Location: Science and Technology Facilities Council, Daresbury Laboratory, Warrington Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us The Business Incubation Team operate and manage a portfolio of accommodation, facilities, and support programmes to nurture start-up companies and de-risk the early life of the technology-based business. Based over three campuses, Sci-Tech Daresbury, Harwell and The Royal Observatory Edinburgh, our business incubation offering consists of access to serviced laboratory accommodation, access to technical facilities and expertise and competitive business incubation programmes such as the ESA BIC UK and the recently launched Digital and Quantum BICs (Business Incubation Centres). Our ambition is to maximise the potential of our national science campuses to deliver robust economic impact nationally through science and innovation. Our Benefits UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, Defined benefit pension scheme (employer contribution - currently up to 26%), 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. The Role We are currently recruiting to the role of Business Incubation Continuous Improvement and Operations Manager, a key position in the Business Incubation team, reporting directly to the Head of Business Incubation. As Continuous Improvement and Operations Manager, you will be responsible for the overall operation of business incubation at the Daresbury Campus and for the contractual and financial operation of business incubation activities at the Harwell and Edinburgh campuses. You will implement processes and procedures that ensure business incubation activities run efficiently and effectively. You will be responsible for reviewing and updating processes as conditions require and to keep pace with productivity tools. You will be responsible for the incubation support team which includes administrators and technicians. You will oversee operations, budgets and contractual arrangements for tenant laboratories, access to facilities and business support programmes. You will join, and of course be supported in your role, by an experienced business incubation team and you will develop relationships with key regional stakeholders in the organization and on campus. Key responsibilities Overseeing the safe and effective operation of our incubation laboratories at Daresbury (ITAC), including management of a team of technicians to ensure service delivery to our tenants. Oversight of the contractual and financial services of business incubation activities at all sites, including the Harwell and Edinburgh campuses. You will manage a small team of administers across two sites (Daresbury & Harwell) to ensure financial and contractual oversight and compliance. Lead on ensuring our processes and procedures are efficient, effective and compliant and are updated as appropriate. Strategic development and Continuous Improvement of operations to improve efficiency and outcomes. Preparing financial predictions and overseeing budgets. This role requires the ability to travel in the UK and potentially abroad. Person Specification (Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated) Educated to Degree level or experience of working with technology-based businesses, especially SMEs and early-stage businesses (S) Experience of Continuous Improvement and Driving Operational Excellence at a senior level (S&I) Excellent critical-thinking and problem-solving skills, with practical knowledge of budgeting and finance (S&I) Experience of statistical analysis, lease agreements, procurement and service contracts, and data processing (S&I) Excellent communication (oral and written) and presentation skills; with the ability to present value propositions to customers, stakeholders or investors (I) Good organisational skills including time management and prioritising; with the ability to work under pressure and to tight deadlines (I) Self-starter who is strategically minded, pro-active and with a determination to succeed (S&I) We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another. As one of Europe's largest research organisations, this is a place where there's always something new to learn - about the world around us, about your career, but most of all, about yourself. Join us and discover what's possible.
Bid Co-ordinator Excellent opportunity to transfer your Bid Coordinating skills into the Civil Engineering / Infrastructure sector, with this organisation focused on transferable skills. Location: Nottingham Salary: £40,000 - £45,000 basic Role Description: The Resolute Group is working in partnership with a growing Civil Engineering regional contractor, approaching £100m t/o and needing to expand the Pre-construction team to hit their growth targets. Looking for a Bid Coordinator from any sector that understands how to manage a bid process from PQQ through to bid submission. Working alongside a Bid Writer and bidding team you will be the key link between the stakeholders and final bid preparation. Ensuring you collate the right specialist information from the internal teams, ensuring the bid is written as a cohesive document and ultimately a winning submission. With several frameworks to be tendered for this year, you will be kept busy and mentored by the Head of Pre-construction. This would be perfect for someone that has worked in the following sectors so you have an appreciation of the types of questions and bids/tenders you might receive. Utilities - Water, Gas, Telecoms Rail Highways Construction Facilities Management Important skills you need to have to be suitable for this position: Able to build constructive working relationships and collaborate with various stakeholders both internally and externally. A problem solver who can identify issues with the bid, able to ask the right questions to get the response you need. Understanding the Bid process, able to coordinate a process and Bid against an allotted time framework. This role needs someone in the office at least 4 times a week as they see this role gaining experience and mentorship from the people around them. Required Experience Qualification - Apprenticeship / A levels as a minimum supported but Bid Coordination experience. Worked in a Bid team before supporting a Bid manager or Project team. PLEASE NOTE You must be eligible to live and work in the UK to apply for this position If you are interested in this position, please apply via this link or contact Phil Crew via LinkedIn or call The Resolute Group on . If this role isn't quite right for you follow The Resolute Group on LinkedIn where all of our live positions are released. All correspondence will be dealt with in the strictest of confidence.
Apr 15, 2024
Full time
Bid Co-ordinator Excellent opportunity to transfer your Bid Coordinating skills into the Civil Engineering / Infrastructure sector, with this organisation focused on transferable skills. Location: Nottingham Salary: £40,000 - £45,000 basic Role Description: The Resolute Group is working in partnership with a growing Civil Engineering regional contractor, approaching £100m t/o and needing to expand the Pre-construction team to hit their growth targets. Looking for a Bid Coordinator from any sector that understands how to manage a bid process from PQQ through to bid submission. Working alongside a Bid Writer and bidding team you will be the key link between the stakeholders and final bid preparation. Ensuring you collate the right specialist information from the internal teams, ensuring the bid is written as a cohesive document and ultimately a winning submission. With several frameworks to be tendered for this year, you will be kept busy and mentored by the Head of Pre-construction. This would be perfect for someone that has worked in the following sectors so you have an appreciation of the types of questions and bids/tenders you might receive. Utilities - Water, Gas, Telecoms Rail Highways Construction Facilities Management Important skills you need to have to be suitable for this position: Able to build constructive working relationships and collaborate with various stakeholders both internally and externally. A problem solver who can identify issues with the bid, able to ask the right questions to get the response you need. Understanding the Bid process, able to coordinate a process and Bid against an allotted time framework. This role needs someone in the office at least 4 times a week as they see this role gaining experience and mentorship from the people around them. Required Experience Qualification - Apprenticeship / A levels as a minimum supported but Bid Coordination experience. Worked in a Bid team before supporting a Bid manager or Project team. PLEASE NOTE You must be eligible to live and work in the UK to apply for this position If you are interested in this position, please apply via this link or contact Phil Crew via LinkedIn or call The Resolute Group on . If this role isn't quite right for you follow The Resolute Group on LinkedIn where all of our live positions are released. All correspondence will be dealt with in the strictest of confidence.
Innovation Centre, Knowledge Gateway (ICKG) is the home for innovative and technology-focused businesses. Located on the University of Essex, Colchester campus, our thriving innovation centre provides flexible office space to rent, coworking, and spacious meeting and conferencing facilities. We are pleased to announce that a vacancy has arisen for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices, laboratories and workshop facilities and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. The successful candidate will support the Centre Manager to create a successful innovation centre locally, regionally and nationally by selling and marketing the product offering whilst enhancing its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised Leadership and team management, communication, organisational and problem-solving skills Supplier, maintenance and environmental management, project financial control and reporting Personal Competences: Attention to detail/completer finisher Excellent administrative and organisational skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader IT literate What's in it for you? Salary of £26,000 - £28,000 per annum, depending on experience 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance Health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life. We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Assistant Centre Manager or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Apr 15, 2024
Full time
Innovation Centre, Knowledge Gateway (ICKG) is the home for innovative and technology-focused businesses. Located on the University of Essex, Colchester campus, our thriving innovation centre provides flexible office space to rent, coworking, and spacious meeting and conferencing facilities. We are pleased to announce that a vacancy has arisen for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices, laboratories and workshop facilities and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. The successful candidate will support the Centre Manager to create a successful innovation centre locally, regionally and nationally by selling and marketing the product offering whilst enhancing its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised Leadership and team management, communication, organisational and problem-solving skills Supplier, maintenance and environmental management, project financial control and reporting Personal Competences: Attention to detail/completer finisher Excellent administrative and organisational skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader IT literate What's in it for you? Salary of £26,000 - £28,000 per annum, depending on experience 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance Health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life. We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Assistant Centre Manager or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Location : Homebased, covering the South Region Salary: Competitive salary + bonus and company car Contract : Permanent Hours : 37.5 hours per week, Monday to Friday Are you passionate about ensuring smooth journeys for drivers across the nation? Do you thrive in building and nurturing relationships while ensuring top-notch service delivery? If so, we have the perfect opportunity for you! As a Regional Roadside Manager, you'll play a pivotal role in managing relationships and stakeholders within the National Highways Vehicle Recovery scheme (NHVR) and FMG's RRRM network. Your main responsibilities include ensuring compliance, performance, and continuous improvement of service provision at the regional level. You'll be at the forefront of developing key relationships at Regional Operational Centers (ROCs) and Outstations, driving innovation, and sharing best practices at a national level. What's in it for you? Salary- Competitive salary + bonus and company car Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you First of all, you are an experienced relationship manager of VRO's within a fast moving, dynamic and innovative business environment. You have a good work base knowledge of processes and practices operating within the wider recovery industry and RRRM VRO network. You have excellent communication and interpersonal skills are necessary to enable the building of effective working relationships between the National Highways and RRRM VRO network. You have the ability to influence others and an eye for detail to ensure a high standard is consistently delivered. Good commercial understanding with the ability to identify areas of improvement which in turn will have an impact on cost control and service improvement. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you're ready to make a difference on the roads and drive success in a rewarding role, apply now to join our team as a Regional Roadside Manager! Your journey towards a fulfilling career starts here.
Apr 15, 2024
Full time
Location : Homebased, covering the South Region Salary: Competitive salary + bonus and company car Contract : Permanent Hours : 37.5 hours per week, Monday to Friday Are you passionate about ensuring smooth journeys for drivers across the nation? Do you thrive in building and nurturing relationships while ensuring top-notch service delivery? If so, we have the perfect opportunity for you! As a Regional Roadside Manager, you'll play a pivotal role in managing relationships and stakeholders within the National Highways Vehicle Recovery scheme (NHVR) and FMG's RRRM network. Your main responsibilities include ensuring compliance, performance, and continuous improvement of service provision at the regional level. You'll be at the forefront of developing key relationships at Regional Operational Centers (ROCs) and Outstations, driving innovation, and sharing best practices at a national level. What's in it for you? Salary- Competitive salary + bonus and company car Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you First of all, you are an experienced relationship manager of VRO's within a fast moving, dynamic and innovative business environment. You have a good work base knowledge of processes and practices operating within the wider recovery industry and RRRM VRO network. You have excellent communication and interpersonal skills are necessary to enable the building of effective working relationships between the National Highways and RRRM VRO network. You have the ability to influence others and an eye for detail to ensure a high standard is consistently delivered. Good commercial understanding with the ability to identify areas of improvement which in turn will have an impact on cost control and service improvement. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you're ready to make a difference on the roads and drive success in a rewarding role, apply now to join our team as a Regional Roadside Manager! Your journey towards a fulfilling career starts here.
Bridgwater & Taunton College is located in the heart of Somerset, with main centres in Bridgwater, Taunton and Cannington. The College has an excellent reputation both regionally and nationally as a highly successful provide of Education & Training. Reporting to the Facilities Manager this hands-on role is primarily based at the Bridgwater Campus, with a requirement to cover Cannington, Taunton and off-site residential accommodation at Wellington Road, Taunton and Canonsgrove halls of residence, as required. The successful candidate will be responsible for overseeing BTC s legal and statutory annual compliance obligations e.g. three- and five-year fixed wiring inspection programme, HV servicing schedules, PAT testing and lightening protection as well as overseeing monthly/quarterly inspections such as emergency light testing and RCD testing etc. The successful candidate will also manage daily workload of the team via the Colleges job reporting system and engage with contractors and suppliers on the College s behalf. If you would like an informal pre application discussion to find out more about the role, please contact Mark Atyeo, Facilities Manager- BTC offer a range of fantastic employee benefits including: Generous pension scheme Competitive holiday entitlement 2 week Christmas closure Additional holiday purchase scheme BTC Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more For further information about this role and to view the application pack, please click apply. Application closing date: Sunday 21 April 2024 Interview date: Wednesday 1 May 2024
Apr 15, 2024
Full time
Bridgwater & Taunton College is located in the heart of Somerset, with main centres in Bridgwater, Taunton and Cannington. The College has an excellent reputation both regionally and nationally as a highly successful provide of Education & Training. Reporting to the Facilities Manager this hands-on role is primarily based at the Bridgwater Campus, with a requirement to cover Cannington, Taunton and off-site residential accommodation at Wellington Road, Taunton and Canonsgrove halls of residence, as required. The successful candidate will be responsible for overseeing BTC s legal and statutory annual compliance obligations e.g. three- and five-year fixed wiring inspection programme, HV servicing schedules, PAT testing and lightening protection as well as overseeing monthly/quarterly inspections such as emergency light testing and RCD testing etc. The successful candidate will also manage daily workload of the team via the Colleges job reporting system and engage with contractors and suppliers on the College s behalf. If you would like an informal pre application discussion to find out more about the role, please contact Mark Atyeo, Facilities Manager- BTC offer a range of fantastic employee benefits including: Generous pension scheme Competitive holiday entitlement 2 week Christmas closure Additional holiday purchase scheme BTC Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more For further information about this role and to view the application pack, please click apply. Application closing date: Sunday 21 April 2024 Interview date: Wednesday 1 May 2024
Purpose of the Role To be the point of contact for all occupiers of 22 Gas Street and to be responsible for day to day Building Management issues. This will be delivered with customer service in mind, backed by industry knowledge to provide the best possible service to our client and occupiers. In addition the role will involve a high level of liaison with tenants and other stakeholders and the successful candidate must be able to demonstrate exceptional communication skills and an ability to interact effectively at all levels. Key Responsibilities Ensure that Compass is up to date and complete at all times. Ensure all Weekly checklists are complete and uploaded onto Compass. Ensure that high standards of property presentation are achieved and maintained at all times. Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation. Evaluate existing contractual relationships and ensure that the tenants are receiving best value. You may be required from time to time to assist with the management of other nearby properties as requested by the regional facilities manager. Create and maintain an effective working relationship with existing suppliers. Ensure and implement best practice whilst ensuring safe working practices are complied with at all times. Create clear communication lines to tenants by way of regular bulletins. Ensure appropriate clear communication lines are established and maintained. Carry out any other reasonable request of the Property Surveyor. Liaison with the RFM over producing the service charge budget for the building on an annual basis. Safety & Security Ensure compliance with all client and Savills procedures and policies, including health and safety, GDPR, COSHH and environmental matters. Ensure compliance with all statutory requirements and codes of practice, health and safety requirements. Promotions/Public Relations Establishing and developing good relations and partnerships with various authorities and local agencies, notable: Local authority Police Fire Brigade Public transport Providers Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers. Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery. Quality Assurance Adhere to all quality assurance requirements. Ensure compliance at all times with operational standards. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Experience in managing sustainability in commercial property. Impeccable customer service with the ability to handle situations with courtesy and tact. Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital. Prior experience of the management of multi-let commercial property. Experience in the supervision of contractors. Good understanding of property management. Effective people management skills - recruitment and development. A good team builder. Self-motivated, able to work on own initiative with excellent communications skills. A comprehensive knowledge and understanding of legislative health & safety requirements. Good time management skills able to respond to client/contract deadlines. Desirable Knowledge and experience of M&E systems IOSH qualified or equivalent Knowledge of current GDPR regulations and compliance Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. Experience of direct liaison with Police, Fire and Government Enforcement office. Working Hours - 50 hours per week Salary - £38k (depending on experience) Please see our Benefits Booklet for more information.
Apr 15, 2024
Full time
Purpose of the Role To be the point of contact for all occupiers of 22 Gas Street and to be responsible for day to day Building Management issues. This will be delivered with customer service in mind, backed by industry knowledge to provide the best possible service to our client and occupiers. In addition the role will involve a high level of liaison with tenants and other stakeholders and the successful candidate must be able to demonstrate exceptional communication skills and an ability to interact effectively at all levels. Key Responsibilities Ensure that Compass is up to date and complete at all times. Ensure all Weekly checklists are complete and uploaded onto Compass. Ensure that high standards of property presentation are achieved and maintained at all times. Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation. Evaluate existing contractual relationships and ensure that the tenants are receiving best value. You may be required from time to time to assist with the management of other nearby properties as requested by the regional facilities manager. Create and maintain an effective working relationship with existing suppliers. Ensure and implement best practice whilst ensuring safe working practices are complied with at all times. Create clear communication lines to tenants by way of regular bulletins. Ensure appropriate clear communication lines are established and maintained. Carry out any other reasonable request of the Property Surveyor. Liaison with the RFM over producing the service charge budget for the building on an annual basis. Safety & Security Ensure compliance with all client and Savills procedures and policies, including health and safety, GDPR, COSHH and environmental matters. Ensure compliance with all statutory requirements and codes of practice, health and safety requirements. Promotions/Public Relations Establishing and developing good relations and partnerships with various authorities and local agencies, notable: Local authority Police Fire Brigade Public transport Providers Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers. Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery. Quality Assurance Adhere to all quality assurance requirements. Ensure compliance at all times with operational standards. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Experience in managing sustainability in commercial property. Impeccable customer service with the ability to handle situations with courtesy and tact. Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital. Prior experience of the management of multi-let commercial property. Experience in the supervision of contractors. Good understanding of property management. Effective people management skills - recruitment and development. A good team builder. Self-motivated, able to work on own initiative with excellent communications skills. A comprehensive knowledge and understanding of legislative health & safety requirements. Good time management skills able to respond to client/contract deadlines. Desirable Knowledge and experience of M&E systems IOSH qualified or equivalent Knowledge of current GDPR regulations and compliance Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. Experience of direct liaison with Police, Fire and Government Enforcement office. Working Hours - 50 hours per week Salary - £38k (depending on experience) Please see our Benefits Booklet for more information.
An Amazing Career Opportunity for a Head of Sales Government - EMEA Location: Reading, UK Job ID: 25594 Do you have extensive experience developing business plans and managing a team to exceed sales targets through pipeline growth via end-user engagement and channel development? We have an exciting opportunity for a Head of Sales Government - EMEA to join our expanding team! The Government team will focus on the business and applications in the Government sector, with a clear mandate to develop and expand HID's presence across Civil Government, Border Security and Criminal Justice. Who are we? HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. The EAT Business area encompasses a number of strategically important company technologies including Biometrics, Embedded RFID as well as core capabilities in document scanning and payment. As our Head of Sales Government - EMEA , you'll support HID's success by: Developing, communicating, and managing a clear business development & sales plan that includes clear growth objectives for all product lines across the EMEA market. Managing an effective sales team assuming responsibility for yearly, quarterly and monthly sales projections and revenue results. Being responsible for understanding the go to market needs of the business at a regional level and ensure that the region is represented for its needs and market direction across the BUs and the functions. Developing and fostering relationships with key regional partners and end-user accounts. Providing regular sales activity and account updates to management through direct reporting and CRM Tools. Keeping abreast of any new developments or competitive information that may enhance the growth initiatives for HID Extended Access Technologies BA. Taking a "hands-on" approach and supporting the sales team in closing major deals and developing strategic accounts. Being responsible for yearly, quarterly and monthly quota achievement and accurate sales projections. Continued refinement of channels plan working with the channel's sales team. Driving sales and demanding creation working directly with key end user customers. Collaborating with Business Area Marcom in creating effective marketing plans and channel marketing priorities to maximize the marketing impact for the products and technology. Exploring and analyzing market trends and identifying new opportunities throughout EMEA. Building organization strength through the development and hiring of talent at all levels of the sales organization. Creating a positive working environment, training and mentoring staff and motivating all team members to perform efficiently. Motivating and maintaining a high morale performance-driven culture. Closely working with individual salespeople to facilitate career growth and success in their region. What we will love about your background: Strong leadership skills with the ability to lead a regional sales organization that leads to successful organic growth. Excellent organizational, collaboration and interpersonal skills with proven teamwork execution at a senior level. Have the ability and experience to structure and lead a team. Relevant and direct experience with all major markets in EMEA across the Government vertical sector. Good reasoning ability to investigate and analyze information and draw relevant conclusions. Ability to work cross-functionally and collaboratively to achieve desired business results. Attention to detail, thoroughness, and being able to deal with complexity and ambiguity. Good listening skills and must be able to diplomatically deal with difficult situations. Must be able to make effective and collaborative business decisions. Proven effective communication including written and presentation skills. Your Experience and Education include: B.S. or B.A. degree in a business or technical field. 12 years of demonstrated relevant regional experience in business development and sales with a proven record of accomplishment in achieving multi-million-dollar revenue targets and strategic growth goals across the Government sector. 10 years' experience selling and promoting technology across the authentication market. Significant experience using CRM to develop, manage and forecast pipeline opportunities. Proven sales team management skills at a regional level. Demonstrated knowledge of market and competitive environment. Experience in developing and implementing strategic business plans. Demonstrates a strong technical aptitude and able to convey and understand technical concepts. Ability to effectively communicate in the English language, both verbally and in writing. Ability to effectively communicate in additional EMEA relevant languages a plus. Ability to present information to management and public groups as a "speaker". Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Why apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it. When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. More from the career section What it's like to work at ASSA ABLOY When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world. Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us. What to expect when you apply to ASSA ABLOY. Administration, Facilities & Secretarial Associate Network/Systems Administrator II IT, Telecom & Internet Associate Commercial Development Manager New Haven, Connecticut, United States Mid-senior level Customer Service Representative Entry level Supply Chain Manager Supply Chain Mid-senior level Innovation Director, EMEIA Door Closer Product Unit
Apr 14, 2024
Full time
An Amazing Career Opportunity for a Head of Sales Government - EMEA Location: Reading, UK Job ID: 25594 Do you have extensive experience developing business plans and managing a team to exceed sales targets through pipeline growth via end-user engagement and channel development? We have an exciting opportunity for a Head of Sales Government - EMEA to join our expanding team! The Government team will focus on the business and applications in the Government sector, with a clear mandate to develop and expand HID's presence across Civil Government, Border Security and Criminal Justice. Who are we? HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. The EAT Business area encompasses a number of strategically important company technologies including Biometrics, Embedded RFID as well as core capabilities in document scanning and payment. As our Head of Sales Government - EMEA , you'll support HID's success by: Developing, communicating, and managing a clear business development & sales plan that includes clear growth objectives for all product lines across the EMEA market. Managing an effective sales team assuming responsibility for yearly, quarterly and monthly sales projections and revenue results. Being responsible for understanding the go to market needs of the business at a regional level and ensure that the region is represented for its needs and market direction across the BUs and the functions. Developing and fostering relationships with key regional partners and end-user accounts. Providing regular sales activity and account updates to management through direct reporting and CRM Tools. Keeping abreast of any new developments or competitive information that may enhance the growth initiatives for HID Extended Access Technologies BA. Taking a "hands-on" approach and supporting the sales team in closing major deals and developing strategic accounts. Being responsible for yearly, quarterly and monthly quota achievement and accurate sales projections. Continued refinement of channels plan working with the channel's sales team. Driving sales and demanding creation working directly with key end user customers. Collaborating with Business Area Marcom in creating effective marketing plans and channel marketing priorities to maximize the marketing impact for the products and technology. Exploring and analyzing market trends and identifying new opportunities throughout EMEA. Building organization strength through the development and hiring of talent at all levels of the sales organization. Creating a positive working environment, training and mentoring staff and motivating all team members to perform efficiently. Motivating and maintaining a high morale performance-driven culture. Closely working with individual salespeople to facilitate career growth and success in their region. What we will love about your background: Strong leadership skills with the ability to lead a regional sales organization that leads to successful organic growth. Excellent organizational, collaboration and interpersonal skills with proven teamwork execution at a senior level. Have the ability and experience to structure and lead a team. Relevant and direct experience with all major markets in EMEA across the Government vertical sector. Good reasoning ability to investigate and analyze information and draw relevant conclusions. Ability to work cross-functionally and collaboratively to achieve desired business results. Attention to detail, thoroughness, and being able to deal with complexity and ambiguity. Good listening skills and must be able to diplomatically deal with difficult situations. Must be able to make effective and collaborative business decisions. Proven effective communication including written and presentation skills. Your Experience and Education include: B.S. or B.A. degree in a business or technical field. 12 years of demonstrated relevant regional experience in business development and sales with a proven record of accomplishment in achieving multi-million-dollar revenue targets and strategic growth goals across the Government sector. 10 years' experience selling and promoting technology across the authentication market. Significant experience using CRM to develop, manage and forecast pipeline opportunities. Proven sales team management skills at a regional level. Demonstrated knowledge of market and competitive environment. Experience in developing and implementing strategic business plans. Demonstrates a strong technical aptitude and able to convey and understand technical concepts. Ability to effectively communicate in the English language, both verbally and in writing. Ability to effectively communicate in additional EMEA relevant languages a plus. Ability to present information to management and public groups as a "speaker". Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Why apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it. When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. More from the career section What it's like to work at ASSA ABLOY When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world. Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us. What to expect when you apply to ASSA ABLOY. Administration, Facilities & Secretarial Associate Network/Systems Administrator II IT, Telecom & Internet Associate Commercial Development Manager New Haven, Connecticut, United States Mid-senior level Customer Service Representative Entry level Supply Chain Manager Supply Chain Mid-senior level Innovation Director, EMEIA Door Closer Product Unit
Strong customer & administrative skills, organised and efficient, raising purchase orders, Your new company A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional. Your new role You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. Understanding and participating customer needs Assisting the contract manager in the management of work order management report and debt Management of helpdesk and management systems Ensuring jobs are raised and assigned correctly on the in-house management system Liaising with sites & suppliers on ETA'S, access queries and job completions Managing regional inbox and responding to emails from the client and internal stakeholders accordingly Assisting with monthly client reporting and billing What you'll need to succeed Strong customer service skills - experience in a customer-facing role Previous experience in an administrative role Facilities experience - desirable Some financial / accounting experience would be an advantage. Flexibility to work outside of core office hours from time to time Organisational skills Good IT Skills - Word, excel and outlook - Intermediate to advanced level Excellent verbal and written communication Good time management skills Ability to work as part of a team, as well as independently What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 14, 2024
Full time
Strong customer & administrative skills, organised and efficient, raising purchase orders, Your new company A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional. Your new role You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. Understanding and participating customer needs Assisting the contract manager in the management of work order management report and debt Management of helpdesk and management systems Ensuring jobs are raised and assigned correctly on the in-house management system Liaising with sites & suppliers on ETA'S, access queries and job completions Managing regional inbox and responding to emails from the client and internal stakeholders accordingly Assisting with monthly client reporting and billing What you'll need to succeed Strong customer service skills - experience in a customer-facing role Previous experience in an administrative role Facilities experience - desirable Some financial / accounting experience would be an advantage. Flexibility to work outside of core office hours from time to time Organisational skills Good IT Skills - Word, excel and outlook - Intermediate to advanced level Excellent verbal and written communication Good time management skills Ability to work as part of a team, as well as independently What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Community Health Partnerships Regional Director North West Location: Manchester (Hybrid working) Helping to Build Healthier Communities CHP is a DHSC Company, wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. We manage a portfolio of healthcare facilities focussed on improving community-based health and social care services, and work with a range of partners to provide innovative and sustainable spaces for the benefit of patients, service users, and those who care for them. Our properties house GP services, community nursing, rehabilitation services, outpatients, diagnostic services, pharmacies, dental services, and other community services. We work in partnership with local health and care systems and the local LIFTcos to align our portfolio to emerging clinical service models and service contract needs. Our purpose is to provide innovative and sustainable spaces for patient care. We have three main arms - investment specialists, estate managers and advisory service regarding strategic estates matters. We strive to lead the field in what we do and our expertise is highly valued by those we work with. Our people understand primary and community infrastructure and work to support the NHS. As the NHS transforms and moves towards a future of greater integration and improved accessibility, CHP has been on its own journey of change to ensure our estate solutions, investments and advisory provision remain remains fit for the future and responsive to the evolving needs and expectations of our customers. Our vision is one where CHP is recognised as a pioneering, innovative leader of change; led by experts in their field. To this end we are seeking experienced, values driven individuals to join our team of 5 Regional Directors reporting into our Strategic Business Development Director. This is an exciting opportunity to strategically position CHP and its joint venture partners as the infrastructure partner of choice across the regional and local health economy, to secure the long-term strategy relevance of CHP, the portfolio it manages (LIFT initiative), and opportunities and income generation that deliver on CHP's objectives in response to the NHS Long Term Plan. Persuasive, diplomatic and skilled at building networks across a range of internal and external stakeholders, you will also need to be strategically focussed, able to provide leadership and insight, and innovation, and evidence relationship development and stakeholder management in complex environments. This is a pivotal time for both CHP and the wider NHS, and a unique opportunity to make a real impact on the future of how healthcare is delivered in the region. For further information, please click Apply to visit our microsite. For a confidential discussion, please contact: Will McAlpine, Principal Researcher E: Melanie West, Senior Consultant E: Melanie Shearer, Partner E: Closing date: 9am Tuesday 7 May.
Apr 13, 2024
Full time
Community Health Partnerships Regional Director North West Location: Manchester (Hybrid working) Helping to Build Healthier Communities CHP is a DHSC Company, wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. We manage a portfolio of healthcare facilities focussed on improving community-based health and social care services, and work with a range of partners to provide innovative and sustainable spaces for the benefit of patients, service users, and those who care for them. Our properties house GP services, community nursing, rehabilitation services, outpatients, diagnostic services, pharmacies, dental services, and other community services. We work in partnership with local health and care systems and the local LIFTcos to align our portfolio to emerging clinical service models and service contract needs. Our purpose is to provide innovative and sustainable spaces for patient care. We have three main arms - investment specialists, estate managers and advisory service regarding strategic estates matters. We strive to lead the field in what we do and our expertise is highly valued by those we work with. Our people understand primary and community infrastructure and work to support the NHS. As the NHS transforms and moves towards a future of greater integration and improved accessibility, CHP has been on its own journey of change to ensure our estate solutions, investments and advisory provision remain remains fit for the future and responsive to the evolving needs and expectations of our customers. Our vision is one where CHP is recognised as a pioneering, innovative leader of change; led by experts in their field. To this end we are seeking experienced, values driven individuals to join our team of 5 Regional Directors reporting into our Strategic Business Development Director. This is an exciting opportunity to strategically position CHP and its joint venture partners as the infrastructure partner of choice across the regional and local health economy, to secure the long-term strategy relevance of CHP, the portfolio it manages (LIFT initiative), and opportunities and income generation that deliver on CHP's objectives in response to the NHS Long Term Plan. Persuasive, diplomatic and skilled at building networks across a range of internal and external stakeholders, you will also need to be strategically focussed, able to provide leadership and insight, and innovation, and evidence relationship development and stakeholder management in complex environments. This is a pivotal time for both CHP and the wider NHS, and a unique opportunity to make a real impact on the future of how healthcare is delivered in the region. For further information, please click Apply to visit our microsite. For a confidential discussion, please contact: Will McAlpine, Principal Researcher E: Melanie West, Senior Consultant E: Melanie Shearer, Partner E: Closing date: 9am Tuesday 7 May.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Brief Role Objective: This role will lead the operational management of all of the regional offices and reception, and will be responsible for the effective management of our offices and liaising with the relevant Building Managers, smooth running of our buildings / offices and the provision of first class front of house services to the wider firm. They will also be expected to ensure all relevant H&S requirements are met and manage or provide expert input into a range of projects delivering business efficiency and effectiveness. Key Responsibilities: Team management Manage a team of staff providing office facilities support which includes 3 reception staff and 3 facilities staff. Maintain a good working knowledge and understanding of the various areas of support provided by team members. Provide guidance in these areas as required. Buildings and Property Management Managing key dates and transitions within our leases and rental agreements - working with internal counsel and external advisors to manage the negotiations within parameters set by the Management Board. This includes robust monitoring for break clauses, terminations and rent reviews with a view to ensuring tactics are agreed and implemented in good time, maximising the likelihood of positive outcomes for the Firm. Property maintenance - devising and leading an appropriately pro-active programme to ensure best possible working environment is maintained. Reflecting this in our budget planning and implementing with support from local office coordinators. Property projects - acting as the Project Manager on significant refits and office moves. This includes agreeing the project parameters with appropriate steering groups / Board, leading the property search, coordinating the legal, fit out and staff moves. Effective communication and stakeholder management is key to the success of these projects. Contract and Supplier Management Relationship management for significant contractors including leading the (re)negotiation of any significant contracts and ensuring SLA's are monitored and action taken across all supplier relationships, where relevant in your area. Successfully managing our external suppliers involves working closely with local office coordinators. Health and Safety The Head of Workplace will act as the firm's Health and Safety Officer, working closely with HR to deliver a safe and comfortable working environment for all staff and visitors. This will include: ensuring legal compliance with health and safety requirements across all locations including but not limited to first aid provision and fire safety planning preparing necessary reports for the board promoting a culture of health and safety compliance around the firm, through provision of training, appropriate policies and communication. responding to any health and safety issues raised by staff - or ensuring they are responded to Front of House and office management All staff and visitors to all offices should receive a first-class welcome. The Head of Workplace is responsible for setting clear standards for front of house service across LGT Vestra and, through local teams, ensuring these are delivered. It is also vital that our office environments are well managed, allowing staff to be productive. Your profile Key Skills and Technical Requirements: Health & Safety qualification Fire Warden qualification Other Skills and Attributes: Extensive previous experience in facilities management and/or office management. Experience managing these services (and their stakeholders) across different cultures is desirable. Experience as a relationship manager for contractors / suppliers - including negotiating terms and managing service level issues. Evidence of a focus on provision of cost effective, quality services. Strong project management experience including demonstrable impact on project outcomes. Exposure to health and safety requirements in office environments Experience managing teams including individuals up to Manager level. Exposure to the challenges and opportunities of making remote or virtual teams successful would be particularly helpful and / or managing across different cultures. Budget preparation and monitoring/management experience - ideally as the budget holder or key budget manager The ability to present coherent, compelling options and recommendations to the Management Board or senior stakeholders, and engage in collective decision-making processes Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Apr 12, 2024
Full time
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Brief Role Objective: This role will lead the operational management of all of the regional offices and reception, and will be responsible for the effective management of our offices and liaising with the relevant Building Managers, smooth running of our buildings / offices and the provision of first class front of house services to the wider firm. They will also be expected to ensure all relevant H&S requirements are met and manage or provide expert input into a range of projects delivering business efficiency and effectiveness. Key Responsibilities: Team management Manage a team of staff providing office facilities support which includes 3 reception staff and 3 facilities staff. Maintain a good working knowledge and understanding of the various areas of support provided by team members. Provide guidance in these areas as required. Buildings and Property Management Managing key dates and transitions within our leases and rental agreements - working with internal counsel and external advisors to manage the negotiations within parameters set by the Management Board. This includes robust monitoring for break clauses, terminations and rent reviews with a view to ensuring tactics are agreed and implemented in good time, maximising the likelihood of positive outcomes for the Firm. Property maintenance - devising and leading an appropriately pro-active programme to ensure best possible working environment is maintained. Reflecting this in our budget planning and implementing with support from local office coordinators. Property projects - acting as the Project Manager on significant refits and office moves. This includes agreeing the project parameters with appropriate steering groups / Board, leading the property search, coordinating the legal, fit out and staff moves. Effective communication and stakeholder management is key to the success of these projects. Contract and Supplier Management Relationship management for significant contractors including leading the (re)negotiation of any significant contracts and ensuring SLA's are monitored and action taken across all supplier relationships, where relevant in your area. Successfully managing our external suppliers involves working closely with local office coordinators. Health and Safety The Head of Workplace will act as the firm's Health and Safety Officer, working closely with HR to deliver a safe and comfortable working environment for all staff and visitors. This will include: ensuring legal compliance with health and safety requirements across all locations including but not limited to first aid provision and fire safety planning preparing necessary reports for the board promoting a culture of health and safety compliance around the firm, through provision of training, appropriate policies and communication. responding to any health and safety issues raised by staff - or ensuring they are responded to Front of House and office management All staff and visitors to all offices should receive a first-class welcome. The Head of Workplace is responsible for setting clear standards for front of house service across LGT Vestra and, through local teams, ensuring these are delivered. It is also vital that our office environments are well managed, allowing staff to be productive. Your profile Key Skills and Technical Requirements: Health & Safety qualification Fire Warden qualification Other Skills and Attributes: Extensive previous experience in facilities management and/or office management. Experience managing these services (and their stakeholders) across different cultures is desirable. Experience as a relationship manager for contractors / suppliers - including negotiating terms and managing service level issues. Evidence of a focus on provision of cost effective, quality services. Strong project management experience including demonstrable impact on project outcomes. Exposure to health and safety requirements in office environments Experience managing teams including individuals up to Manager level. Exposure to the challenges and opportunities of making remote or virtual teams successful would be particularly helpful and / or managing across different cultures. Budget preparation and monitoring/management experience - ideally as the budget holder or key budget manager The ability to present coherent, compelling options and recommendations to the Management Board or senior stakeholders, and engage in collective decision-making processes Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
Apr 12, 2024
Full time
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
Job Title: Business Engagement Manager Location: Birmingham Salary: £40,521 - £41,732 per annum - SS7 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham is entering one of the most exciting and ambitious periods of development and we are delighted to be rebranding and reshaping our Business School with a future focused, digital, industry and community-based approach. Under the leadership of a new Executive Dean, we are looking to further expand our engagement with local, regional, and national organisations. The Business Engagement Manager will work to develop and maintain links between the UCB Business School and a wide range of business industries, providing a vital link between academic teams and employers for live projects, knowledge exchange and other curriculum development opportunities. Whilst the ability to appreciate the higher education landscape is beneficial, more important is a keen appreciation for the needs of businesses and identifying opportunities for mutually beneficial collaboration. The Business Engagement Manager will also oversee the operations of our Enterprise Hub, and full-time Enterprise Consultant, to ensure a joined-up approach within the school regarding our business and enterprise relationships. As an award-winning institution, we are proud of our fantastic facilities and innovative approaches in technology and enterprise where we aim to prepare graduates with applied skills that help them to keep pace with a fast-moving digital world and we are looking to expand our small and large business contacts to further enhance that student experience. We are looking for an outstanding and inspirational individual to support our growing external engagement, whilst also working in partnership with the diverse and active community within our campuses in the centre of Birmingham. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Hybrid working opportunities Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Friday 5th April 2024 Interview Dates - TBC UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Engagement Manager, Academic Engagement Manager, Academic Marketing Manager, Marketing Officer, Digital Marketing Officer, Online Marketing Manager, Digital Marketing Advisor, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Administrator, Marketing Coordinator, Public Relations Coordinator, Marketing Communications, Communications Manager will also be considered.
Apr 12, 2024
Full time
Job Title: Business Engagement Manager Location: Birmingham Salary: £40,521 - £41,732 per annum - SS7 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham is entering one of the most exciting and ambitious periods of development and we are delighted to be rebranding and reshaping our Business School with a future focused, digital, industry and community-based approach. Under the leadership of a new Executive Dean, we are looking to further expand our engagement with local, regional, and national organisations. The Business Engagement Manager will work to develop and maintain links between the UCB Business School and a wide range of business industries, providing a vital link between academic teams and employers for live projects, knowledge exchange and other curriculum development opportunities. Whilst the ability to appreciate the higher education landscape is beneficial, more important is a keen appreciation for the needs of businesses and identifying opportunities for mutually beneficial collaboration. The Business Engagement Manager will also oversee the operations of our Enterprise Hub, and full-time Enterprise Consultant, to ensure a joined-up approach within the school regarding our business and enterprise relationships. As an award-winning institution, we are proud of our fantastic facilities and innovative approaches in technology and enterprise where we aim to prepare graduates with applied skills that help them to keep pace with a fast-moving digital world and we are looking to expand our small and large business contacts to further enhance that student experience. We are looking for an outstanding and inspirational individual to support our growing external engagement, whilst also working in partnership with the diverse and active community within our campuses in the centre of Birmingham. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Hybrid working opportunities Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Friday 5th April 2024 Interview Dates - TBC UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Engagement Manager, Academic Engagement Manager, Academic Marketing Manager, Marketing Officer, Digital Marketing Officer, Online Marketing Manager, Digital Marketing Advisor, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Administrator, Marketing Coordinator, Public Relations Coordinator, Marketing Communications, Communications Manager will also be considered.
PFI Regional Operations Manager Are you an experienced professional in Facilities Management, specialising in Healthcare PFI contracts? We have an exciting opportunity for a Senior Regional Operations Manager to join our clients team and play a pivotal role in managing and optimising PFI healthcare assets Summary: PFI Regional Operations Manager Location: East Anglia PFI healthcare hospitals contracts click apply for full job details
Apr 12, 2024
Full time
PFI Regional Operations Manager Are you an experienced professional in Facilities Management, specialising in Healthcare PFI contracts? We have an exciting opportunity for a Senior Regional Operations Manager to join our clients team and play a pivotal role in managing and optimising PFI healthcare assets Summary: PFI Regional Operations Manager Location: East Anglia PFI healthcare hospitals contracts click apply for full job details