A career without limits Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling. As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do. The role: Environment Manager Reporting directly to the Head of Solution Delivery, the environment manager is fully accountable for the provision, availability and reliability for all IAG Cargo non-production environments. You will collaborate with cross-functional support teams, ensuring that non-production environments are fit for purpose for all production support, development and testing teams including successful provision of data, code and infrastructure components. People/Relationship Build, develop and maintain sustainable respectful stakeholder relationships. Inspire outcome-based decision making. Lead performance reviews with key stakeholder groups. Governance Establish and manage appropriate incident, problem and change control processes to ensure stability of environments. Ensure full adherence to all governance, standards, and processes across the IAG Cargo IT organisation. Conduct internal functional technology satisfaction surveys and drive continual improvement across the team. Proactively contribute to continual improvement across IAG Cargo IT, specifically in relation to the Operating Model and ways of working What you'll do: Accountable for the definition and implementation of IAG Cargo's environment strategy ensuring it meets the needs of IAG Cargo. Accountable for the successful provision of environment components in line with Architecture and Cyber Security standards, working with project teams where appropriate to deliver new environment components. Responsible for the scheduling of all change activity (projects, maintenance releases, production fixes etc ) into environments. Define and implement appropriate governance for managing and maintaining non-production . Accountable for the successful provision and maintenance of test data within environments, liaising with multiple internal and external technology teams to ensure timely and accurate provision of data to project . Working with release management, ensure required code versions are maintained within non-production environments in line with project requirements. Accountable for the availability and reliability of non-production environments to pre-agreed service levels, providing reporting on KPI's. Accountable for the resolution of all environmental issues and provision of root cause analysis along with problem management for recurring failures. Responsible for managing third party resources to pre-agreed performance levels, as well as ensuring new technology solutions introduced into production have associated non-production SLA's built into contracts. Implement automation strategies to accelerate speed of environment provision, data refreshes and validation. Accountable for managing the cost of provision and use of non-production environments, devising appropriating cost models and demonstrating cost reduction activities to deliver maximum value to IAG Cargo. What you'll bring to IAG Cargo: Strong ability to collaborate effectively with cross functional teams both internal and external within a matrix management environment. Excellent planning and prioritisation capabilities Ability to maintains a holistic big-picture view of roadmap and schedule management. Ability to prioritise across multiple teams, based on overall portfolio and business strategy. Solid understanding of third-party supplier management principles. Strong ability to work under pressure in a changing environment. Strong risk management skills Displays confidence and resilience, plus an energy to deliver results. Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner. Effective stakeholder management (internal and external) and building positive working relationships. Confident working under own initiative, as well as part of a team. Proficient negotiation skills, able to persuade and influence others. Your experience: Essential Experience: Proven expertise in the technical design, build, test and support of large and/or complex IT solutions. Experience in ITIL processes and Change Management in an Agile environment. Demonstrable expertise in a specific technical specialism and/or broad technical expertise. Desirable Experience: Experience working in the Logistics, Freight, Courier industry. Experience of major technology and business change programs Experience of operating across multiple countries and cultures is desirable, but not essential. What we offer: Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation. Colleagues working for IAG Cargo: Benefit from attractive and competitive rewards aligned to the local market and role. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. Work with diverse colleagues in a business that truly values inclusion and diversity. Are valued for their ideas and opinions. Benefit from opportunities for development and progression. Are able to support communities across the world, and close to home. Work in an environment in which safety and wellbeing are paramount. Equity, Diversity and Inclusion Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process. Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves. To apply for the position of Environment Manager, please use the 'apply now' function.
Mar 28, 2024
Full time
A career without limits Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling. As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do. The role: Environment Manager Reporting directly to the Head of Solution Delivery, the environment manager is fully accountable for the provision, availability and reliability for all IAG Cargo non-production environments. You will collaborate with cross-functional support teams, ensuring that non-production environments are fit for purpose for all production support, development and testing teams including successful provision of data, code and infrastructure components. People/Relationship Build, develop and maintain sustainable respectful stakeholder relationships. Inspire outcome-based decision making. Lead performance reviews with key stakeholder groups. Governance Establish and manage appropriate incident, problem and change control processes to ensure stability of environments. Ensure full adherence to all governance, standards, and processes across the IAG Cargo IT organisation. Conduct internal functional technology satisfaction surveys and drive continual improvement across the team. Proactively contribute to continual improvement across IAG Cargo IT, specifically in relation to the Operating Model and ways of working What you'll do: Accountable for the definition and implementation of IAG Cargo's environment strategy ensuring it meets the needs of IAG Cargo. Accountable for the successful provision of environment components in line with Architecture and Cyber Security standards, working with project teams where appropriate to deliver new environment components. Responsible for the scheduling of all change activity (projects, maintenance releases, production fixes etc ) into environments. Define and implement appropriate governance for managing and maintaining non-production . Accountable for the successful provision and maintenance of test data within environments, liaising with multiple internal and external technology teams to ensure timely and accurate provision of data to project . Working with release management, ensure required code versions are maintained within non-production environments in line with project requirements. Accountable for the availability and reliability of non-production environments to pre-agreed service levels, providing reporting on KPI's. Accountable for the resolution of all environmental issues and provision of root cause analysis along with problem management for recurring failures. Responsible for managing third party resources to pre-agreed performance levels, as well as ensuring new technology solutions introduced into production have associated non-production SLA's built into contracts. Implement automation strategies to accelerate speed of environment provision, data refreshes and validation. Accountable for managing the cost of provision and use of non-production environments, devising appropriating cost models and demonstrating cost reduction activities to deliver maximum value to IAG Cargo. What you'll bring to IAG Cargo: Strong ability to collaborate effectively with cross functional teams both internal and external within a matrix management environment. Excellent planning and prioritisation capabilities Ability to maintains a holistic big-picture view of roadmap and schedule management. Ability to prioritise across multiple teams, based on overall portfolio and business strategy. Solid understanding of third-party supplier management principles. Strong ability to work under pressure in a changing environment. Strong risk management skills Displays confidence and resilience, plus an energy to deliver results. Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner. Effective stakeholder management (internal and external) and building positive working relationships. Confident working under own initiative, as well as part of a team. Proficient negotiation skills, able to persuade and influence others. Your experience: Essential Experience: Proven expertise in the technical design, build, test and support of large and/or complex IT solutions. Experience in ITIL processes and Change Management in an Agile environment. Demonstrable expertise in a specific technical specialism and/or broad technical expertise. Desirable Experience: Experience working in the Logistics, Freight, Courier industry. Experience of major technology and business change programs Experience of operating across multiple countries and cultures is desirable, but not essential. What we offer: Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation. Colleagues working for IAG Cargo: Benefit from attractive and competitive rewards aligned to the local market and role. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. Work with diverse colleagues in a business that truly values inclusion and diversity. Are valued for their ideas and opinions. Benefit from opportunities for development and progression. Are able to support communities across the world, and close to home. Work in an environment in which safety and wellbeing are paramount. Equity, Diversity and Inclusion Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process. Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves. To apply for the position of Environment Manager, please use the 'apply now' function.
Freight Forwarding General Manager - Woodford Green - IG8 Salary: £70,000 - £80,000 Job Type: Full Time As the operation has grown, their values have stayed consistent. They maintain the same attention to detail, personal and responsive services, great value and clever and simple answers to their clients' many complex demands. With excellent progression and development opportunities throughout the business, this proves to be an exciting opportunity for individuals seeking the next step in their logistics career. The Company Multi-modal International Freight Forwarder. Employing circa 30 Staff across their Sea freight, Airfreight, & European export and import departments with a Team of Management responsible for each department. Key responsibilities will include: Managing and overseeing the daily site operations, activities and personnel Full responsibility for P&L and control of budgetary spend across all areas of the business Building and growing strong commercial relationships with key clients to meet their needs and maximise future opportunities Resource plan to ensure all operational tasks are fulfilled productively and effectively Determining a site strategy that aligns with both Group and business unit objectives, core values and ensures excellent customer satisfaction Providing strong leadership ensuring the business attracts and develops employees throughout the operation Driving operational excellence and best practice across the business Playing a key role in Group wide initiatives and all business related programmes WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Freight Forwarding General Manager - Woodford Green - IG8 Salary: £70,000 - £80,000 Job Type: Full Time As the operation has grown, their values have stayed consistent. They maintain the same attention to detail, personal and responsive services, great value and clever and simple answers to their clients' many complex demands. With excellent progression and development opportunities throughout the business, this proves to be an exciting opportunity for individuals seeking the next step in their logistics career. The Company Multi-modal International Freight Forwarder. Employing circa 30 Staff across their Sea freight, Airfreight, & European export and import departments with a Team of Management responsible for each department. Key responsibilities will include: Managing and overseeing the daily site operations, activities and personnel Full responsibility for P&L and control of budgetary spend across all areas of the business Building and growing strong commercial relationships with key clients to meet their needs and maximise future opportunities Resource plan to ensure all operational tasks are fulfilled productively and effectively Determining a site strategy that aligns with both Group and business unit objectives, core values and ensures excellent customer satisfaction Providing strong leadership ensuring the business attracts and develops employees throughout the operation Driving operational excellence and best practice across the business Playing a key role in Group wide initiatives and all business related programmes WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Position: Business Development Manager - European Road Freight Location: East Midlands Region (Field based) Salary: 50,000 - 55,000 + package + commission based on 20% GP Hours: 37.5 per week BDM European Road Freight Brief: We are a rapidly growing, people owned, multi-site freight forwarding business. and are seeking a dynamic and experienced European Road Freight BDM to join our commercial team from our branch based in Nottingham. The successful candidate will be responsible for expanding our customer base, developing strategic partnerships and driving revenue growth in the European Road Freight Market. This role would enable the successful candidate to work between our offices in Nottingham, form home, remotely and out in the field to cover a region/patch visiting new and existing customers. Benefits: Salary 50,000 - 55,000 Generous commission programme - 20% commission based on Gross Profit. Phone & Laptop 25 days holiday + bank holidays Friends and family referral scheme Colleague benefits portal Company loan scheme Enhanced Mat & Pat leave Fund-assisted professional qualifications Long service sabbatical Free eye testes Childcare scheme Key Responsibilities: Develop and implement a robust business development and sales strategy to achieve business objectives and revenue targets. Identify and target new business opportunities within the European road freight market Build and maintain strong relationships with potential clients/customers, understanding their transportation needs and offering tailored solutions Collaborate with commercial team, managers and directors Requirements: Proven record of accomplishment of new business success within the EU Road freight sector. Strong negotiation and communication skills Ability to offer tailored, bespoke freight solutions. WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Position: Business Development Manager - European Road Freight Location: East Midlands Region (Field based) Salary: 50,000 - 55,000 + package + commission based on 20% GP Hours: 37.5 per week BDM European Road Freight Brief: We are a rapidly growing, people owned, multi-site freight forwarding business. and are seeking a dynamic and experienced European Road Freight BDM to join our commercial team from our branch based in Nottingham. The successful candidate will be responsible for expanding our customer base, developing strategic partnerships and driving revenue growth in the European Road Freight Market. This role would enable the successful candidate to work between our offices in Nottingham, form home, remotely and out in the field to cover a region/patch visiting new and existing customers. Benefits: Salary 50,000 - 55,000 Generous commission programme - 20% commission based on Gross Profit. Phone & Laptop 25 days holiday + bank holidays Friends and family referral scheme Colleague benefits portal Company loan scheme Enhanced Mat & Pat leave Fund-assisted professional qualifications Long service sabbatical Free eye testes Childcare scheme Key Responsibilities: Develop and implement a robust business development and sales strategy to achieve business objectives and revenue targets. Identify and target new business opportunities within the European road freight market Build and maintain strong relationships with potential clients/customers, understanding their transportation needs and offering tailored solutions Collaborate with commercial team, managers and directors Requirements: Proven record of accomplishment of new business success within the EU Road freight sector. Strong negotiation and communication skills Ability to offer tailored, bespoke freight solutions. WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Site Director, Transit Electronics page is loaded Site Director, Transit Electronics Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id R Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: . It's not just about your career or your job title it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. Who will you be working with? Wabtec's Bach-Simpson division is the lead Event Recorder OEM in the North American Transit market. It designs, develops, and maintains an array of electronic systems and Automated Test Equipment for passenger and freight rail markets. How will you make a difference? As a member of Bach-Simpson and Wabtec's Core Electronics Group, you will be responsible for the management and coordination of a management team of 6 that includes Product Line, Engineering, Production and Quality Managers to handle all aspects of the product life cycle. This position utilizes technical, organization and communication skills to define operational framework and ensure compliance with it. Coordinates overall site operational management activities and interfaces with all necessary other functional areas to ensure successful operation and growth of the business. What do we want to know about you? Basic Qualifications: Degree/Diploma in Engineering and business administration. Minimum of 12 years' experience in an Engineering, Product Management, or similar management role. Strong understanding and knowledge of core electronics products including Event Recorders, Speed Indicators, controllers and Automated Test Equipment. Proven experience interfacing with customers in a business development role. Experience in generating budgets, forecasts and strategic plans, as well as developing product roadmaps. Strong leadership, analytical and problem-solving skills. Communicates in a clear and concise manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans. Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization. What will your typical day look like? Manage day-to-day execution of a $10M plus business portfolio that employs 55 employees to meet objectives. Define overall product life cycle for Event Recorder OEM. Outline multi-generational product strategy aligned to deliver overall growth of the portfolio. Define roles and responsibilities between key organizational interfaces including. Engineering, Operations, Program Management, Services, Finance, Customer Service and others as necessary. Define product roadmaps and make prioritization decisions among competing developments with limited resources. Serve as product focal point for business development activities including pricing, proposal preparation, sales interfaces, customer interaction and marketing initiatives. Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Provide regular portfolio status updates to leadership. Lead the strategic planning effort for assigned products. Define and drive adoption of necessary software tools to support business operations. Ensure necessary resources are engaged to drive closure of any product quality issues. Coach team members and provide feedback on their performance and improvement opportunities. Drive improvement initiatives and incorporate latest industry trends. Monitor monthly financial performance of assigned products and drive necessary actions to achieve both top line and bottom-line goals. Develop customer specific strategies, along with sales, to capture incremental business. Generate new product ideas to expand the product portfolio and drive growth. Eligibility Requirements: Must be willing to travel to customer site as required (10-20% of time). Able to travel to the USA or abroad for business trips. Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement. Relocation assistance may be provided if eligibility requirements are met. Wabtec will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a background check. Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. About Us Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential - that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation - as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions. Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers' toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network. Our employees are the architects of the future. Where will you be tomorrow?
Mar 28, 2024
Full time
Site Director, Transit Electronics page is loaded Site Director, Transit Electronics Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id R Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: . It's not just about your career or your job title it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. Who will you be working with? Wabtec's Bach-Simpson division is the lead Event Recorder OEM in the North American Transit market. It designs, develops, and maintains an array of electronic systems and Automated Test Equipment for passenger and freight rail markets. How will you make a difference? As a member of Bach-Simpson and Wabtec's Core Electronics Group, you will be responsible for the management and coordination of a management team of 6 that includes Product Line, Engineering, Production and Quality Managers to handle all aspects of the product life cycle. This position utilizes technical, organization and communication skills to define operational framework and ensure compliance with it. Coordinates overall site operational management activities and interfaces with all necessary other functional areas to ensure successful operation and growth of the business. What do we want to know about you? Basic Qualifications: Degree/Diploma in Engineering and business administration. Minimum of 12 years' experience in an Engineering, Product Management, or similar management role. Strong understanding and knowledge of core electronics products including Event Recorders, Speed Indicators, controllers and Automated Test Equipment. Proven experience interfacing with customers in a business development role. Experience in generating budgets, forecasts and strategic plans, as well as developing product roadmaps. Strong leadership, analytical and problem-solving skills. Communicates in a clear and concise manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans. Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization. What will your typical day look like? Manage day-to-day execution of a $10M plus business portfolio that employs 55 employees to meet objectives. Define overall product life cycle for Event Recorder OEM. Outline multi-generational product strategy aligned to deliver overall growth of the portfolio. Define roles and responsibilities between key organizational interfaces including. Engineering, Operations, Program Management, Services, Finance, Customer Service and others as necessary. Define product roadmaps and make prioritization decisions among competing developments with limited resources. Serve as product focal point for business development activities including pricing, proposal preparation, sales interfaces, customer interaction and marketing initiatives. Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Provide regular portfolio status updates to leadership. Lead the strategic planning effort for assigned products. Define and drive adoption of necessary software tools to support business operations. Ensure necessary resources are engaged to drive closure of any product quality issues. Coach team members and provide feedback on their performance and improvement opportunities. Drive improvement initiatives and incorporate latest industry trends. Monitor monthly financial performance of assigned products and drive necessary actions to achieve both top line and bottom-line goals. Develop customer specific strategies, along with sales, to capture incremental business. Generate new product ideas to expand the product portfolio and drive growth. Eligibility Requirements: Must be willing to travel to customer site as required (10-20% of time). Able to travel to the USA or abroad for business trips. Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement. Relocation assistance may be provided if eligibility requirements are met. Wabtec will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a background check. Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. About Us Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential - that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation - as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions. Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers' toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network. Our employees are the architects of the future. Where will you be tomorrow?
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
Mar 27, 2024
Full time
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
Job Title: Customer Service Manager - Export Knowledge Location: Stonehouse Salary: £40,000 - £45,000 Hours: Monday Friday 08.00am 17.00pm Working for a well-established client in Stonehouse, you will be responsible for managing a small team and overseeing the sales order process and managing house accounts. This is an excellent opportunity for someone who s from an engineering or manufacturing background or someone with experience in a freight or logistics position/ business. Benefits: Holiday entitlement. Pension. Career development. Onsite parking. Reliable company. Roles and Responsibilities: Manage the customer service team and office support for the remote sales team. Update and produce KPIs for the team. Building rapports with customers ensuring great customer service via phone and email. Managing the order process managing customer expectations. Working with the finance team escalating queries and making sure relevant pricing is correct. Feedback customer enquiries and issues to external sales and operations teams. Generating orders from house accounts. Skills and Attributes: Previous experience in management and delivering high levels of customer service. Experience with SAP preferable but not essential. Experience within a manufacturing, engineering or food industry. Excellent communicator with he ability to build relationships. Knowledge of export/ haulage/ transport/ freight/ logistics. If this position is of interest, please contact (url removed) RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsucessful application. COM1
Mar 27, 2024
Full time
Job Title: Customer Service Manager - Export Knowledge Location: Stonehouse Salary: £40,000 - £45,000 Hours: Monday Friday 08.00am 17.00pm Working for a well-established client in Stonehouse, you will be responsible for managing a small team and overseeing the sales order process and managing house accounts. This is an excellent opportunity for someone who s from an engineering or manufacturing background or someone with experience in a freight or logistics position/ business. Benefits: Holiday entitlement. Pension. Career development. Onsite parking. Reliable company. Roles and Responsibilities: Manage the customer service team and office support for the remote sales team. Update and produce KPIs for the team. Building rapports with customers ensuring great customer service via phone and email. Managing the order process managing customer expectations. Working with the finance team escalating queries and making sure relevant pricing is correct. Feedback customer enquiries and issues to external sales and operations teams. Generating orders from house accounts. Skills and Attributes: Previous experience in management and delivering high levels of customer service. Experience with SAP preferable but not essential. Experience within a manufacturing, engineering or food industry. Excellent communicator with he ability to build relationships. Knowledge of export/ haulage/ transport/ freight/ logistics. If this position is of interest, please contact (url removed) RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsucessful application. COM1
Role: AOG Export Supervisor. Nights Location: Colnbrook, Berkshire Salary / Rate of pay: £38,000 to £40,000 - pending on experience Platinum Recruitment is working in partnership with a popular Freight Forwarder, and we have a fantastic opportunity for a Night Export Shift Operations to join their team. Management Delegation of workload Hours 4 on and 4 off - Nights - 1900 to 0700-potential changes as and where required. Flexibility is required. Minor potential changes. 12-hour shifts with 1 hour for lunch Parking onsite Must be a driver What's in it for you? My client is a very well-known business who are well established. Onsite parking Competitive salary A fantastic team, of people Career development 23 days holiday (Pro rata) Pension Scheme 1 months' salary bonus available subject to both company and personal performance. (Pro rata) Uniform, on site parking, Tea's and Coffee Etc. Package £38,000 to £40,000 - pending on experience Why choose our Client? To work with fantastic people, offer career progression, full training, and development. What's involved? Role and Responsibilities: Reporting to the Export Manager Handling AOG / Time sensitive shipments Export shipments via Air / Road via customer's requests i.e., Telephone / e-mail Collation of Export documentation: Hawbs / Mawbs / Cutoms formalities / post flight / security procedures / routing of shipments / airline liaison / transport request and reporting / Crosstrade movements Export documentation - to ensure Awbs are cut and completed in accordance with customer's instructions and rated correctly as per Iata / Airlines regulations Customs - to ensure Custom documentation is in accordance with supplier's instructions including IPR / OPR / Export Licenses entries Pre-alerts / Post Flights Quotations Some experience, working on AOG's in an Export Department, in a Freight Forwarding Company - not essential Aerospace, shipping Aircraft Parts Must be able to work under pressure & tight deadlines Comfortable working on their own Excellent Customer Service skills Good time keeping / Attendance Computer literate Willing to cover opposite shifts holidays from time to time Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the Night Export Supervisor work we have that suits you in Colnbrook, Berkshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Lisa Job Number: 928402/ INDCOMM Job Role: AOG Export Supervisor Location: Colnbrook, Berkshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Role: AOG Export Supervisor. Nights Location: Colnbrook, Berkshire Salary / Rate of pay: £38,000 to £40,000 - pending on experience Platinum Recruitment is working in partnership with a popular Freight Forwarder, and we have a fantastic opportunity for a Night Export Shift Operations to join their team. Management Delegation of workload Hours 4 on and 4 off - Nights - 1900 to 0700-potential changes as and where required. Flexibility is required. Minor potential changes. 12-hour shifts with 1 hour for lunch Parking onsite Must be a driver What's in it for you? My client is a very well-known business who are well established. Onsite parking Competitive salary A fantastic team, of people Career development 23 days holiday (Pro rata) Pension Scheme 1 months' salary bonus available subject to both company and personal performance. (Pro rata) Uniform, on site parking, Tea's and Coffee Etc. Package £38,000 to £40,000 - pending on experience Why choose our Client? To work with fantastic people, offer career progression, full training, and development. What's involved? Role and Responsibilities: Reporting to the Export Manager Handling AOG / Time sensitive shipments Export shipments via Air / Road via customer's requests i.e., Telephone / e-mail Collation of Export documentation: Hawbs / Mawbs / Cutoms formalities / post flight / security procedures / routing of shipments / airline liaison / transport request and reporting / Crosstrade movements Export documentation - to ensure Awbs are cut and completed in accordance with customer's instructions and rated correctly as per Iata / Airlines regulations Customs - to ensure Custom documentation is in accordance with supplier's instructions including IPR / OPR / Export Licenses entries Pre-alerts / Post Flights Quotations Some experience, working on AOG's in an Export Department, in a Freight Forwarding Company - not essential Aerospace, shipping Aircraft Parts Must be able to work under pressure & tight deadlines Comfortable working on their own Excellent Customer Service skills Good time keeping / Attendance Computer literate Willing to cover opposite shifts holidays from time to time Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the Night Export Supervisor work we have that suits you in Colnbrook, Berkshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Lisa Job Number: 928402/ INDCOMM Job Role: AOG Export Supervisor Location: Colnbrook, Berkshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Business Development Manager required for a Logistics company, this role in the North East, North Yorkshire and Leeds area. The patch covers from Leeds to Newcastle patch. This company is growing very fast, this is a new role being created to increase the capacity within the team in the North East / west yorkshire area. This company is a logistics and freight company with various parts to the business. £40k + bonus (ote 55k)+ company car + Mobile phone + laptop + 32days holidays. Monday to Wednesday you will be based in either the Leeds or Newcastle office and Thursday and Friday meeting clients or hybrid. The role As a business development manager you will be allocated a patch, you will work on winning new business and increase repeat business and extra spend per client. You will call possible sales leads to book in meetings, attend meetings and secure the business within the meetings. You will work on repeat business and work with pricing and the operators to ensure the best margins available. This is a varied sales role and will include all the standard duties of a Business Development Manager. Experience We are looking for a Business Development Manager from Logistics background ideally within air and ocean freight. This company is very proactive with regards to customer care and sales, the sales team are on the road a few times a day meeting new clients and repeat business. You will have great meeting skills, good communication skills, good skills at booking appointments. You will also have knowledge of the freight forwarding sector either within Air, Ocean or Road. Business Development Manager patch is between Leeds and Newcastle Monday-Wednesday in either Leeds or Newcastle branch, Thurs and Fri field based or hybrid Logistics company £40k + bonus ote 55k company car Mobile phone laptop 32days holidays (inc bank holidays) Apply today HtE Recruitment over the past 14 years has been trusted by professionals across the UK in finding their next job. As well as this role, our Logistics Recruitment team has a wide range of other roles across the UK. If you are currently looking for a move, contact HtE Recruitment today. HtE Recruitment is acting as a Recruitment Agency in relation to this permanent position.
Mar 26, 2024
Full time
Business Development Manager required for a Logistics company, this role in the North East, North Yorkshire and Leeds area. The patch covers from Leeds to Newcastle patch. This company is growing very fast, this is a new role being created to increase the capacity within the team in the North East / west yorkshire area. This company is a logistics and freight company with various parts to the business. £40k + bonus (ote 55k)+ company car + Mobile phone + laptop + 32days holidays. Monday to Wednesday you will be based in either the Leeds or Newcastle office and Thursday and Friday meeting clients or hybrid. The role As a business development manager you will be allocated a patch, you will work on winning new business and increase repeat business and extra spend per client. You will call possible sales leads to book in meetings, attend meetings and secure the business within the meetings. You will work on repeat business and work with pricing and the operators to ensure the best margins available. This is a varied sales role and will include all the standard duties of a Business Development Manager. Experience We are looking for a Business Development Manager from Logistics background ideally within air and ocean freight. This company is very proactive with regards to customer care and sales, the sales team are on the road a few times a day meeting new clients and repeat business. You will have great meeting skills, good communication skills, good skills at booking appointments. You will also have knowledge of the freight forwarding sector either within Air, Ocean or Road. Business Development Manager patch is between Leeds and Newcastle Monday-Wednesday in either Leeds or Newcastle branch, Thurs and Fri field based or hybrid Logistics company £40k + bonus ote 55k company car Mobile phone laptop 32days holidays (inc bank holidays) Apply today HtE Recruitment over the past 14 years has been trusted by professionals across the UK in finding their next job. As well as this role, our Logistics Recruitment team has a wide range of other roles across the UK. If you are currently looking for a move, contact HtE Recruitment today. HtE Recruitment is acting as a Recruitment Agency in relation to this permanent position.
Daventry £70,000 per annum, plus car / car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job As General Manager - Transport you will manage the infrastructure and transport operation, establishing opportunities to improve and increase efficiencies and support the development of the transport function internally and externally. Working with the team to develop supplier relationships, create new revenue opportunities, and monitor revenue vs cost to serve, you will also work with the customer and towers to understand pipeline opportunities. As part of your key responsibilities you'll: • Optimise and review the current flows on a regular basis highlighting strategic, tactical and growth opportunities within the existing business• Develop the strategic and tactical strategy that will enhance the growth, revenue and efficiency of the operation• Establish and develop effective relationships with internal and external stakeholders across all Unipart transport, inventory and warehouse operations.• Work closely with Business Development managers to ensure high levels of sector expertise and knowledge to include market trends, pricing policies, and competitor activity and decision makers• Build close relationships of trust and confidence with key decision-makers and influencers to be able to differentiate the Unipart service offering from those of our competitors• Understand the financial position and drivers for the transport offering (and wider business), understanding the marketplace in which our customer and the suppliers operate• Analyse and interpret business and functional performance metrics to inform decision making and business focussed solutions• Manage cost and performance About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!• Experience of Logistics and/or supply chain management, ideally within a multiuser environment• Strong commercial acumen with experience of operating in both open and closed book environment• Excellent organisational, problem solving and decision making skills, with a willingness to take tough decisions and deliver consistent high quality of output• Passionate, customer focused, and results driven, capable of inspiring others and proactive at all times, looking to identify opportunities to add value and differentiate • Excellent communication and influencing skills and an ability to build strong working relationships, internally and externally at any level• Energetic and flexible and works well under pressure • Team player with excellent leadership and team building skills • A track record of success gained in a fast-paced, cost-conscious and customer focussed business environment(s) and different business sectors / parts of the business• Financially aware, commercial, numerate and able to identify and enable key levers for business successOur recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Transportation Operations Director, Logistics Manager, Supply Chain Operations Manager, Transport Strategy Manager, Freight Operations Manager, Transportation Efficiency Director, Distribution Centre Manager, Fleet Management Director, Transport Development Manager, Transportation Solutions Manager, etc. REF-
Mar 26, 2024
Full time
Daventry £70,000 per annum, plus car / car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job As General Manager - Transport you will manage the infrastructure and transport operation, establishing opportunities to improve and increase efficiencies and support the development of the transport function internally and externally. Working with the team to develop supplier relationships, create new revenue opportunities, and monitor revenue vs cost to serve, you will also work with the customer and towers to understand pipeline opportunities. As part of your key responsibilities you'll: • Optimise and review the current flows on a regular basis highlighting strategic, tactical and growth opportunities within the existing business• Develop the strategic and tactical strategy that will enhance the growth, revenue and efficiency of the operation• Establish and develop effective relationships with internal and external stakeholders across all Unipart transport, inventory and warehouse operations.• Work closely with Business Development managers to ensure high levels of sector expertise and knowledge to include market trends, pricing policies, and competitor activity and decision makers• Build close relationships of trust and confidence with key decision-makers and influencers to be able to differentiate the Unipart service offering from those of our competitors• Understand the financial position and drivers for the transport offering (and wider business), understanding the marketplace in which our customer and the suppliers operate• Analyse and interpret business and functional performance metrics to inform decision making and business focussed solutions• Manage cost and performance About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!• Experience of Logistics and/or supply chain management, ideally within a multiuser environment• Strong commercial acumen with experience of operating in both open and closed book environment• Excellent organisational, problem solving and decision making skills, with a willingness to take tough decisions and deliver consistent high quality of output• Passionate, customer focused, and results driven, capable of inspiring others and proactive at all times, looking to identify opportunities to add value and differentiate • Excellent communication and influencing skills and an ability to build strong working relationships, internally and externally at any level• Energetic and flexible and works well under pressure • Team player with excellent leadership and team building skills • A track record of success gained in a fast-paced, cost-conscious and customer focussed business environment(s) and different business sectors / parts of the business• Financially aware, commercial, numerate and able to identify and enable key levers for business successOur recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Transportation Operations Director, Logistics Manager, Supply Chain Operations Manager, Transport Strategy Manager, Freight Operations Manager, Transportation Efficiency Director, Distribution Centre Manager, Fleet Management Director, Transport Development Manager, Transportation Solutions Manager, etc. REF-
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO s are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI s: Controlling cost of field quality and true cost of Quality Securing In process and final inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: - Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods - Logistics costs: Freight costs, Lead-time performance. - Working capital: Inventory levels, payment terms reduction in site stock holding - Minimal quality issues (Support Quality Manager) - Maximizing margin opportunity through achieving best material prices - Drive and Develop teams KPIs Direct reports: - Purchasing manager - Logistics manager - Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: - Plymouth Factory - Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the apply button. For an informal chat about this position please call Geraldine Ives on (phone number removed)
Mar 25, 2024
Full time
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO s are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI s: Controlling cost of field quality and true cost of Quality Securing In process and final inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: - Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods - Logistics costs: Freight costs, Lead-time performance. - Working capital: Inventory levels, payment terms reduction in site stock holding - Minimal quality issues (Support Quality Manager) - Maximizing margin opportunity through achieving best material prices - Drive and Develop teams KPIs Direct reports: - Purchasing manager - Logistics manager - Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: - Plymouth Factory - Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the apply button. For an informal chat about this position please call Geraldine Ives on (phone number removed)
Summary £41,800 up to £51,700 per annum - This isn't where you've come from. This is where we're going. Working at the heart of Lidl's Import team, you'll find our busy and dynamic specialist team, continuously improving processes and finding ways to better service Lidl's millions of customers. We thrive on creating the best solutions to complex and ever-changing challenges and we're looking for an Import Assistant Team Manager to join us! Our Import ATMs (Import Assistant Team Managers) are the future leaders of Lidl. It is a vastly important role to support our Managers with the import processes for our vast supply chain and to manage a small and dynamic team. The team managers will own a process end to end and be responsible of developing these while supporting a team of administrators, officers and senior officers with the day to day. We value leaders with heart, that will show the way through leading by example; being a fair and respectful role model. You will be part of the team that enables Lidl's flow of goods run seamlessly. Your input as a team player and import professional, will have a direct impact on our operations, stores and millions of customers. In Import, no two days are the same! As our Assistant Team Manager, you will constantly be bringing solutions to new and interesting challenges. As a spider in the web, you will be working closely with internal as well as external teams with a global reach. You'll need brilliant communication skills and you'll be in direct contact with our senior business leaders, as well as brokers and freight forwarders. This will be a fast paced, dynamic position where you'll need to take a pragmatic approach to solving problems to ensure our imported products get on to the shelves in Lidl stores on time. If you thrive in dynamic, exciting, global environments, have a good understanding of import processes and want to join a great team which values growth and development, this could be the role for you! "We offer our colleagues as much flexibility as their role allows and empower our teams to choose how and where they work best." What you'll do Leading and working together with your team to ensure the workflows are evenly distributed and to maintained efficiency Building and maintaining strong relationships with internal and external stakeholders (Customs agent and freight forwarders) Responsibility for the activities relating to the importation of goods (support on data, documentation queries Producing end to end documentation processes SOPs, process flows etc. that reflect all operational practices including systems, reporting and training Understanding the objectives and the impact of projects on the business and driving solutions to business critical issues Escalating key issues to leadership proactively and in a timely manner Evaluating process and systems relating to all aspects of imports What you'll need German language is essential both written and verbal Knowledge of import processes from the EU and rest of the world is essential An understanding of the variety of documentation needed to import food and non-food items Team lead experience, building and supporting a team through peaks and troughs Ability to bring out the best in your team and leading by example, remaining professional and approachable even under pressure Approaching problem-solving calmly and methodically, with a collaborative ethos Strong communication skills with the ability to liaise effectively with employees across all levels of the business Strong analytical skills, ability to see the bigger picture and continuously come up with new ways of improving our ways of working Ability to work collaboratively with a range of business departments to complete a project successfully Good knowledge of SAP Retail or similar retail logistics systems is beneficial Self-motivated and proactive Process focused with attention to detail Comfortable working to tight deadlines and in a pressurised environment Strong organisational skills, experience of creating and owning SOPs, process maps and e2e flows What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £41,800 up to £51,700 (depending on experience) with 30 days' holiday per year (pro rata). We also recognise that different people value different benefits, based on different lifestyles and needs, which is why we offer arrange of additional benefits including but not limited to: Barista Bar, restaurant and free onsite gym On-site Car Parking (including electric charging in each space) Employee Assistance Programme (EAP) 10% in-store discount card To find out a Lidl bit more visit our benefits page to see for yourself! includes 10% non-contractual London Weighting allowance Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Mar 25, 2024
Full time
Summary £41,800 up to £51,700 per annum - This isn't where you've come from. This is where we're going. Working at the heart of Lidl's Import team, you'll find our busy and dynamic specialist team, continuously improving processes and finding ways to better service Lidl's millions of customers. We thrive on creating the best solutions to complex and ever-changing challenges and we're looking for an Import Assistant Team Manager to join us! Our Import ATMs (Import Assistant Team Managers) are the future leaders of Lidl. It is a vastly important role to support our Managers with the import processes for our vast supply chain and to manage a small and dynamic team. The team managers will own a process end to end and be responsible of developing these while supporting a team of administrators, officers and senior officers with the day to day. We value leaders with heart, that will show the way through leading by example; being a fair and respectful role model. You will be part of the team that enables Lidl's flow of goods run seamlessly. Your input as a team player and import professional, will have a direct impact on our operations, stores and millions of customers. In Import, no two days are the same! As our Assistant Team Manager, you will constantly be bringing solutions to new and interesting challenges. As a spider in the web, you will be working closely with internal as well as external teams with a global reach. You'll need brilliant communication skills and you'll be in direct contact with our senior business leaders, as well as brokers and freight forwarders. This will be a fast paced, dynamic position where you'll need to take a pragmatic approach to solving problems to ensure our imported products get on to the shelves in Lidl stores on time. If you thrive in dynamic, exciting, global environments, have a good understanding of import processes and want to join a great team which values growth and development, this could be the role for you! "We offer our colleagues as much flexibility as their role allows and empower our teams to choose how and where they work best." What you'll do Leading and working together with your team to ensure the workflows are evenly distributed and to maintained efficiency Building and maintaining strong relationships with internal and external stakeholders (Customs agent and freight forwarders) Responsibility for the activities relating to the importation of goods (support on data, documentation queries Producing end to end documentation processes SOPs, process flows etc. that reflect all operational practices including systems, reporting and training Understanding the objectives and the impact of projects on the business and driving solutions to business critical issues Escalating key issues to leadership proactively and in a timely manner Evaluating process and systems relating to all aspects of imports What you'll need German language is essential both written and verbal Knowledge of import processes from the EU and rest of the world is essential An understanding of the variety of documentation needed to import food and non-food items Team lead experience, building and supporting a team through peaks and troughs Ability to bring out the best in your team and leading by example, remaining professional and approachable even under pressure Approaching problem-solving calmly and methodically, with a collaborative ethos Strong communication skills with the ability to liaise effectively with employees across all levels of the business Strong analytical skills, ability to see the bigger picture and continuously come up with new ways of improving our ways of working Ability to work collaboratively with a range of business departments to complete a project successfully Good knowledge of SAP Retail or similar retail logistics systems is beneficial Self-motivated and proactive Process focused with attention to detail Comfortable working to tight deadlines and in a pressurised environment Strong organisational skills, experience of creating and owning SOPs, process maps and e2e flows What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £41,800 up to £51,700 (depending on experience) with 30 days' holiday per year (pro rata). We also recognise that different people value different benefits, based on different lifestyles and needs, which is why we offer arrange of additional benefits including but not limited to: Barista Bar, restaurant and free onsite gym On-site Car Parking (including electric charging in each space) Employee Assistance Programme (EAP) 10% in-store discount card To find out a Lidl bit more visit our benefits page to see for yourself! includes 10% non-contractual London Weighting allowance Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Customer Service Supervisor Northampton, Northamptonshire The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.We are looking for a Customer Service Supervisor to join our team on a full-time basis, working Monday to Friday, for a maternity cover contract from 5th April 2024 to 11th March 2025. Benefits: - Salary of £29,216.25 per annum, based on a 40 hour working week pro rata- 25 days' holiday (excluding bank holidays)- Opportunity for Unpaid Leave- Free Eye Test- Employee Referral Scheme- Cycle to Work scheme- Critical Illness Cover- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition- On Site Mental Health First Aiders- Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care - Concierge Service- Tailored development and career opportunitiesThis is the perfect opportunity for a customer-focused leader with a decent grasp of warehouse and transport operations and who thrives in a fast-paced environment to join our dedicated company!You'll discover a supportive environment and a wealth of tailored professional development opportunities, ensuring you can expand upon your customer service and management skillsets.So, if you're ready to advance your career, grow professionally and fulfil your potential, we'd love to hear from you. The Role As a Customer Service Supervisor, you will oversee the customer service administration team to ensure inbound, outbound and returns requests are managed efficiently.You will ensure a high performance culture where customer KPIs are achieve consistently, queries and mistakes are identified and resolved, work is effectively delegated and services are aligned with company expectations.Supporting the Customer Services Manager, you will communicate information to internal colleagues and customers, as well as addressing any failures to meet expectations.Ensuring good customer relationships are maintained throughout the department, you will act as the key contact for all admin areas, escalating issues to the Customer Services Manager. About You To be considered as a Customer Service Supervisor, you will need:- Experience in managing individuals, interacting with customers and overseeing operations- An understanding of warehouse and transport operations- Knowledge of warehouse stock systems (ideally PkMS)- Excellent communication and organisation skills- Relationship-building skills The closing date for this role is the 4th April 2024.Other organisations may call this role Customer Service Team Lead, Customer Service Manager, Customer Care Team Manager, Customer Service Team Manager, or Customer Service Team Lead.Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.So, if you're seeking your next challenge as a Customer Service Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 24, 2024
Full time
Customer Service Supervisor Northampton, Northamptonshire The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.We are looking for a Customer Service Supervisor to join our team on a full-time basis, working Monday to Friday, for a maternity cover contract from 5th April 2024 to 11th March 2025. Benefits: - Salary of £29,216.25 per annum, based on a 40 hour working week pro rata- 25 days' holiday (excluding bank holidays)- Opportunity for Unpaid Leave- Free Eye Test- Employee Referral Scheme- Cycle to Work scheme- Critical Illness Cover- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition- On Site Mental Health First Aiders- Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care - Concierge Service- Tailored development and career opportunitiesThis is the perfect opportunity for a customer-focused leader with a decent grasp of warehouse and transport operations and who thrives in a fast-paced environment to join our dedicated company!You'll discover a supportive environment and a wealth of tailored professional development opportunities, ensuring you can expand upon your customer service and management skillsets.So, if you're ready to advance your career, grow professionally and fulfil your potential, we'd love to hear from you. The Role As a Customer Service Supervisor, you will oversee the customer service administration team to ensure inbound, outbound and returns requests are managed efficiently.You will ensure a high performance culture where customer KPIs are achieve consistently, queries and mistakes are identified and resolved, work is effectively delegated and services are aligned with company expectations.Supporting the Customer Services Manager, you will communicate information to internal colleagues and customers, as well as addressing any failures to meet expectations.Ensuring good customer relationships are maintained throughout the department, you will act as the key contact for all admin areas, escalating issues to the Customer Services Manager. About You To be considered as a Customer Service Supervisor, you will need:- Experience in managing individuals, interacting with customers and overseeing operations- An understanding of warehouse and transport operations- Knowledge of warehouse stock systems (ideally PkMS)- Excellent communication and organisation skills- Relationship-building skills The closing date for this role is the 4th April 2024.Other organisations may call this role Customer Service Team Lead, Customer Service Manager, Customer Care Team Manager, Customer Service Team Manager, or Customer Service Team Lead.Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.So, if you're seeking your next challenge as a Customer Service Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Sales Executive - Freight - Up to 35k Our client, who are an International freight forwarding company are looking for a Sales Executive to join their team in Dartford. As a Sales Executive, you will be tasked to focus on business development offering logistics services to businesses across the UK. Responsibilities Developing sales opportunities within existing accounts by analysing territory sales data Manage your own customer base, maintaining a prospect database Maximising customer spend - Up selling product range, selling in new lines The ability to meet with customers off-site on a regular basis Requirements Previous sales or account management experience within: freight or transport or logistics is essential You must have previously held a similar position: internal sales, business development executive, account manager, telesales, sales executive Experience with road, sea and air freight Understanding of what it takes to regularly exceed sales targets. Excellent customer relations and a flexible approach are essential. Package: Salary up to 35k Commission 23 days holiday Pension WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Mar 24, 2024
Full time
Sales Executive - Freight - Up to 35k Our client, who are an International freight forwarding company are looking for a Sales Executive to join their team in Dartford. As a Sales Executive, you will be tasked to focus on business development offering logistics services to businesses across the UK. Responsibilities Developing sales opportunities within existing accounts by analysing territory sales data Manage your own customer base, maintaining a prospect database Maximising customer spend - Up selling product range, selling in new lines The ability to meet with customers off-site on a regular basis Requirements Previous sales or account management experience within: freight or transport or logistics is essential You must have previously held a similar position: internal sales, business development executive, account manager, telesales, sales executive Experience with road, sea and air freight Understanding of what it takes to regularly exceed sales targets. Excellent customer relations and a flexible approach are essential. Package: Salary up to 35k Commission 23 days holiday Pension WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customs Supervisor to be based at offices in Wythenshawe, Manchester. On Offer: An attractive salary up to £34,000 per annum, dependent on experience with yearly salary review Monday to Friday working hours, 08:30 am - 5:30pm 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household. Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more. After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan. Duties and Responsibilities of the Customs Supervisor Import/Export customs entries, Transit documents, Bond documents, Reds and Customs amendments. Understand and execute the departments vision of good business development in order to successfully move Ocean and Road products. Complete all Import, Export and Cross Trade activities correctly and on time including financial, legal and invoicing transaction. Correctly complete all customs declaration forms. Immediately report any amendments to the customs declaration forms to line manager. Complete ad-hoc and spot checks on customer entries and submit reports to line manager and Head of Department weekly. Provide training to new starters on the Customs system and procedures and continued support to the current team. Create training programs for new starters and existing staff on Customs systems, procedures and Import/Export regulations. Provide a point of contact for out of hours Customs issues on export as well as import. Assisting with Import/Export Compliance issues and queries. Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager. To provide support to the Import function where able and dependent upon capacity and to support the Import supervisor where required. Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format. Implement and improve new efficiencies in customer workflow in conjunction with line manager. Ensure all Import/Export operational activities are completed on time. Accurately complete all invoicing for imports, exports and clients within 48 hours of activity. Ensure insurances are charged correctly and any insurance claims are handed to line manager without delay. Support the Head of Customs with any given customs compliance tasks in line with the development plan and quickly escalate issues and resolve Customs problem To Be Considered: Previous experience as a Customs Supervisor / Manager or Senior Customs Clerk within the freight forwarding sector Quality organisational skills and ability to manage many tasks or projects at the same time. Ability to prioritise own workload but also be able to work as part of a team Strong communication skills, both written and verbal. Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems. Demonstratable working administrative background and must have an analytical skill, with a high level of attention to detail. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain and Logistics industry
Mar 24, 2024
Full time
Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customs Supervisor to be based at offices in Wythenshawe, Manchester. On Offer: An attractive salary up to £34,000 per annum, dependent on experience with yearly salary review Monday to Friday working hours, 08:30 am - 5:30pm 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household. Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more. After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan. Duties and Responsibilities of the Customs Supervisor Import/Export customs entries, Transit documents, Bond documents, Reds and Customs amendments. Understand and execute the departments vision of good business development in order to successfully move Ocean and Road products. Complete all Import, Export and Cross Trade activities correctly and on time including financial, legal and invoicing transaction. Correctly complete all customs declaration forms. Immediately report any amendments to the customs declaration forms to line manager. Complete ad-hoc and spot checks on customer entries and submit reports to line manager and Head of Department weekly. Provide training to new starters on the Customs system and procedures and continued support to the current team. Create training programs for new starters and existing staff on Customs systems, procedures and Import/Export regulations. Provide a point of contact for out of hours Customs issues on export as well as import. Assisting with Import/Export Compliance issues and queries. Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager. To provide support to the Import function where able and dependent upon capacity and to support the Import supervisor where required. Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format. Implement and improve new efficiencies in customer workflow in conjunction with line manager. Ensure all Import/Export operational activities are completed on time. Accurately complete all invoicing for imports, exports and clients within 48 hours of activity. Ensure insurances are charged correctly and any insurance claims are handed to line manager without delay. Support the Head of Customs with any given customs compliance tasks in line with the development plan and quickly escalate issues and resolve Customs problem To Be Considered: Previous experience as a Customs Supervisor / Manager or Senior Customs Clerk within the freight forwarding sector Quality organisational skills and ability to manage many tasks or projects at the same time. Ability to prioritise own workload but also be able to work as part of a team Strong communication skills, both written and verbal. Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems. Demonstratable working administrative background and must have an analytical skill, with a high level of attention to detail. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain and Logistics industry
We are actively looking to engage freight, shipping and logistics candidates for an exciting new role as Freight Branch Manager based on a hybrid basis from Solihull in Birmingham. Client Details Our client is a world-leading, freight forwarding business based in the United Kingdom. The business has over 4 offices nationally and provide air, road, sea and cross-trade products for a world-wide freight service - along with warehousing and transport solutions. The business has observed year-on-year growth of 18% with revenues in excess of 85 million! Description As a Freight Branch Manager you will report into the Freight Operations Director in the Birmingham office. You will be responsible for the following areas of responsibility: Direct management of 15-25 air, road and sea freight experts Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques. Ensuring maximum operational effectively & efficiency across all aspects of the freight operations Ensuring the Department is meeting KPI's & budgetary requirements Full responsibility of the management and development of the employees within the department. I.e. Performance management, Absenteeism, MPPs, disciplinary hearings with support of Directorship & HR Department. Ensuring that people resources within the department cover the department workloads. I.e. managing the leave calendar, desk holiday or sickness cover. First line of escalation or support. Interviews and new starter training. Apprentice mentorship. To hold monthly and/or weekly department meetings. Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch. Responsible to ensuring all relevant customer and supplier rate cards are filed with validity periods monitored and controlled Profile The successful Freight Branch Manager will be commute to Solihull, Birmingham, whilst also encompassing the following skills: 5+ years experience in Freight Forwarding (air, sea, road or cross-trade) Experience at a supervisory or branch management level Expert knowledge of Freight quotations, pricing, facilitation Customs knowledge across the freight sector Knowledge of a variety of road or air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo, GSA, AOG, time-critical) Job Offer 60,000- 80,000 Car Allowance (circa 8k) 32 days annual leave Company profit share & bonus scheme PerkBox Benefits account
Mar 24, 2024
Full time
We are actively looking to engage freight, shipping and logistics candidates for an exciting new role as Freight Branch Manager based on a hybrid basis from Solihull in Birmingham. Client Details Our client is a world-leading, freight forwarding business based in the United Kingdom. The business has over 4 offices nationally and provide air, road, sea and cross-trade products for a world-wide freight service - along with warehousing and transport solutions. The business has observed year-on-year growth of 18% with revenues in excess of 85 million! Description As a Freight Branch Manager you will report into the Freight Operations Director in the Birmingham office. You will be responsible for the following areas of responsibility: Direct management of 15-25 air, road and sea freight experts Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques. Ensuring maximum operational effectively & efficiency across all aspects of the freight operations Ensuring the Department is meeting KPI's & budgetary requirements Full responsibility of the management and development of the employees within the department. I.e. Performance management, Absenteeism, MPPs, disciplinary hearings with support of Directorship & HR Department. Ensuring that people resources within the department cover the department workloads. I.e. managing the leave calendar, desk holiday or sickness cover. First line of escalation or support. Interviews and new starter training. Apprentice mentorship. To hold monthly and/or weekly department meetings. Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch. Responsible to ensuring all relevant customer and supplier rate cards are filed with validity periods monitored and controlled Profile The successful Freight Branch Manager will be commute to Solihull, Birmingham, whilst also encompassing the following skills: 5+ years experience in Freight Forwarding (air, sea, road or cross-trade) Experience at a supervisory or branch management level Expert knowledge of Freight quotations, pricing, facilitation Customs knowledge across the freight sector Knowledge of a variety of road or air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo, GSA, AOG, time-critical) Job Offer 60,000- 80,000 Car Allowance (circa 8k) 32 days annual leave Company profit share & bonus scheme PerkBox Benefits account
Parkside Office Professional
West Drayton, Middlesex
Our client based in West Drayton is looking for a Supply Chain Manager to join their team. Salary £35+ depending on experience, Office based role, one day working from home on a rotational bases. Must have experience of managing a team. Job Purpose Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Key Responsibilities Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Act as direct line manager for all day to day operational/account queries Establish target Key Performance Indicators (KPIs) within the supply chain team and help build Service Level Agreement SLAs with external stakeholders Help with the implementation of a systems upgrade on key software used by the business to accurately manage inventory running through the supply chain Seek greater transparency across all supply chain aspects of the business, not limited to purchasing and stock control Aim to identify areas in the supply chain process of the organisation that could be optimised, and put forward suggestions on how we can improve any inefficiencies identified at the end of a 6 month period Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, to cost and quality requirements Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising costs Maintain and improve relationships with freight forwarders Maintain and improve performance and cost of freight forwarders Oversee customs declarations of imported goods, and other relevant items Assist in design and monitoring of logistics Key Performance Indicators (KPIs) Maintain regular remote and face to face contact with 3PL warehouse, with a view to significant performance improvement across all areas of warehousing activity Maintain regular remote and face to face contact with distribution suppliers, with a view to improving performance and reducing costs Resolve disputes with logistics and goods suppliers Support team in all areas and levels of supply chain and logistics activity, e.g. new product development, supply chain development, network, performance and contract monitoring etc Maintain and update all relevant data and information on manufactured goods, in formats which are communicable, easy to access and easy to maintain Build, refine, maintain and update costing models on manufactured goods to support pricing, customer quotes and maintenance of company margins Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders Build effective working relationships across the wider business to ensure smooth running of the supply chain and business operations Operate as a Subject Matter Expert (SME) in logistics, 3PL Warehouse management, costing and pricing Own and maintain key stakeholder relationships at varying levels Be willing to take leadership role The role's responsibilities will be subject to change to meet the evolving needs of the business Experience Requirements Working knowledge of warehouse and freight management Experience of building costing and pricing models Experience of Critical Path & Project Software (eg- Wrike/Trello) desirable 2-3years' minimum working in supply chain management
Mar 22, 2024
Full time
Our client based in West Drayton is looking for a Supply Chain Manager to join their team. Salary £35+ depending on experience, Office based role, one day working from home on a rotational bases. Must have experience of managing a team. Job Purpose Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Key Responsibilities Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Act as direct line manager for all day to day operational/account queries Establish target Key Performance Indicators (KPIs) within the supply chain team and help build Service Level Agreement SLAs with external stakeholders Help with the implementation of a systems upgrade on key software used by the business to accurately manage inventory running through the supply chain Seek greater transparency across all supply chain aspects of the business, not limited to purchasing and stock control Aim to identify areas in the supply chain process of the organisation that could be optimised, and put forward suggestions on how we can improve any inefficiencies identified at the end of a 6 month period Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, to cost and quality requirements Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising costs Maintain and improve relationships with freight forwarders Maintain and improve performance and cost of freight forwarders Oversee customs declarations of imported goods, and other relevant items Assist in design and monitoring of logistics Key Performance Indicators (KPIs) Maintain regular remote and face to face contact with 3PL warehouse, with a view to significant performance improvement across all areas of warehousing activity Maintain regular remote and face to face contact with distribution suppliers, with a view to improving performance and reducing costs Resolve disputes with logistics and goods suppliers Support team in all areas and levels of supply chain and logistics activity, e.g. new product development, supply chain development, network, performance and contract monitoring etc Maintain and update all relevant data and information on manufactured goods, in formats which are communicable, easy to access and easy to maintain Build, refine, maintain and update costing models on manufactured goods to support pricing, customer quotes and maintenance of company margins Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders Build effective working relationships across the wider business to ensure smooth running of the supply chain and business operations Operate as a Subject Matter Expert (SME) in logistics, 3PL Warehouse management, costing and pricing Own and maintain key stakeholder relationships at varying levels Be willing to take leadership role The role's responsibilities will be subject to change to meet the evolving needs of the business Experience Requirements Working knowledge of warehouse and freight management Experience of building costing and pricing models Experience of Critical Path & Project Software (eg- Wrike/Trello) desirable 2-3years' minimum working in supply chain management
Logistics/Customer Services Administrator Your new company Hays Worcester are working with a local supply chain and distribution business with a fantastic reputation looking to recruit a Logistics/Customer Services Cooridnator on a permanent basis. Your new role You will be reporting to and working closely with the Customer Services Manager to ensure that excellent Customer Service is provided. You will be the initial contact for any customer enquiries and complaints. You will be responsible for S ales Order Processing within the SAP system, and placing and monitoring of purchase orders for freight and product labels as required. Duties will also include: Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support, Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with Customer Services and Global Supply Chain Manager. Receipt and acknowledgement of sales orders. Keep customers updated with regard to the progress of an order. Act as trouble-shooter in resolving freight / delivery / document related problems arising. Sales order processing / accurate data input into SAP. Raise and issue appropriate export paperwork. Place orders for transport requirements in good time to meet the needs of known or anticipated orders. Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM. Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Prepare label development monthly update for review at monthly Planning and Logistics meeting. Maintenance of label database/archive- both electronic and hard copy. Adhere to stated policies and procedures relating to Health and Safety, and quality management. What you'll need to succeed In order to be considered for this role you will need experience working in a busy Logistics or Customer Services environment. Ideally, you will have SAP experience or experience of Sales Order Processing. This is an exciting new opportunity with lots of opportunity for progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 22, 2024
Full time
Logistics/Customer Services Administrator Your new company Hays Worcester are working with a local supply chain and distribution business with a fantastic reputation looking to recruit a Logistics/Customer Services Cooridnator on a permanent basis. Your new role You will be reporting to and working closely with the Customer Services Manager to ensure that excellent Customer Service is provided. You will be the initial contact for any customer enquiries and complaints. You will be responsible for S ales Order Processing within the SAP system, and placing and monitoring of purchase orders for freight and product labels as required. Duties will also include: Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support, Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with Customer Services and Global Supply Chain Manager. Receipt and acknowledgement of sales orders. Keep customers updated with regard to the progress of an order. Act as trouble-shooter in resolving freight / delivery / document related problems arising. Sales order processing / accurate data input into SAP. Raise and issue appropriate export paperwork. Place orders for transport requirements in good time to meet the needs of known or anticipated orders. Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM. Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Prepare label development monthly update for review at monthly Planning and Logistics meeting. Maintenance of label database/archive- both electronic and hard copy. Adhere to stated policies and procedures relating to Health and Safety, and quality management. What you'll need to succeed In order to be considered for this role you will need experience working in a busy Logistics or Customer Services environment. Ideally, you will have SAP experience or experience of Sales Order Processing. This is an exciting new opportunity with lots of opportunity for progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Business Development Manager - Customs Brokerage and Freight Forwarding Location: Kent, Dover Salary: £28,000 - £45,000 Plus Commissions I am currently working with a very exciting customs brokerage and freight forwarder who is looking for a new sales rep in the south east to be a part of the continued rowth plan they have had in place over the past year. Responsibility: To Identify & gain new business with a specific focus (although not exclusive) on Customs Clearance and Freight Forwarding/Cargo Handling Achieve the targets and goals set for this area (Quarterly basis) Establishing, maintaining and expanding the existing customer base where required and developing new opportunities with Importers / Exporters Developing & implement sales strategies in the Region in conjunction with the Commercial Directors guidance Identify and help implement new services/opportunities to drive further growth Compiling and analysing sales figures Collecting customer feedback and market research. Reporting Activities & Plans to the Commercial Director/GM Keeping up to date with products, trends and competitor actions and report this to the Commercial Director Identify and Implement Marketing Strategies across a range of Products Increase Brand awareness and act as an Ambassador for the business Identify Trends in the market and develop proposals for any innovative products / requirements the market has Utilise and complete the Internal CRM system to ensure maximum productivity The willingness to travel (mainly UK, some EU travel too) Skills and Experience: A first commercial experience in logistics, preferably in customs and Freight Forwarding Support in drawing up and realizing (strategic) sales plans A good listener and responsive to customer wishes (consultative selling skills) Excellent negotiation skills Relationship builder and networker Analytically strong and result-oriented Entrepreneur and "self starter"
Feb 22, 2022
Full time
Business Development Manager - Customs Brokerage and Freight Forwarding Location: Kent, Dover Salary: £28,000 - £45,000 Plus Commissions I am currently working with a very exciting customs brokerage and freight forwarder who is looking for a new sales rep in the south east to be a part of the continued rowth plan they have had in place over the past year. Responsibility: To Identify & gain new business with a specific focus (although not exclusive) on Customs Clearance and Freight Forwarding/Cargo Handling Achieve the targets and goals set for this area (Quarterly basis) Establishing, maintaining and expanding the existing customer base where required and developing new opportunities with Importers / Exporters Developing & implement sales strategies in the Region in conjunction with the Commercial Directors guidance Identify and help implement new services/opportunities to drive further growth Compiling and analysing sales figures Collecting customer feedback and market research. Reporting Activities & Plans to the Commercial Director/GM Keeping up to date with products, trends and competitor actions and report this to the Commercial Director Identify and Implement Marketing Strategies across a range of Products Increase Brand awareness and act as an Ambassador for the business Identify Trends in the market and develop proposals for any innovative products / requirements the market has Utilise and complete the Internal CRM system to ensure maximum productivity The willingness to travel (mainly UK, some EU travel too) Skills and Experience: A first commercial experience in logistics, preferably in customs and Freight Forwarding Support in drawing up and realizing (strategic) sales plans A good listener and responsive to customer wishes (consultative selling skills) Excellent negotiation skills Relationship builder and networker Analytically strong and result-oriented Entrepreneur and "self starter"
Our client, a freight forwarder is looking for an Air Freight Business Development Executive to join their office in Hayes. GENERAL PURPOSE OF THE POSITION Reporting to the Airfreight Trade Manager, the primary goal is to co-ordinate the internal air freight sales activities of the company. This includes requests and follow up on any potential new business opportunities and creating awareness of the company's product and capabilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in prospecting for Air freight business and support the sales staff. Proactively develop airfreight opportunities from customers, networks and agents Obtain relevant information from customers in order to complete quotations and supply best possible solution. Keep operational staff & Customers fully updated on pending orders that will need to be processed and space secured. Source buy rates and produce quotations from the system. Ensure all Quotations and costs are loaded onto computer system either by EDI or manually, checking for accuracy. Assist in maintaining rate matrices to enable fast and accurate turnaround of quotations. Follow up on quotes with clients and agents and secure bookings. Be aware of company product, services, key selling points and general market knowledge. Develop constructive relationships with key customers and key partners/agents, resolving any concerns and ensuring corrective action is taken. Deliver new sales opportunities with overseas partners and agency networks in line with Strategic Sales campaigns and promotions. Establish and maintain effective communication links with external sales managers to develop and maximise all new business sales opportunities. Join sales managers on customer visits to assist in retaining or securing new accounts, when required. Maintain all records within company systems, with focus on sharing pertinent information with management and colleagues. Achieve or exceed key performance indicators set. These should be reviewed weekly and summarised monthly along with action plans for improvement for the following month, as appropriate. Focus on campaigns around commodities, agents, networks, territories or market sectors with expected outcomes and results to be detailed to the Airfreight Trade Manager. Propose events and activities to enhance connection with potential target customers and markets. Attend events, as appropriate and agreed. Ensure financial targets are met or exceeded. At the same time ensure that all appropriate financial controls are in place to comply with financial and regulatory requirements. KNOWLEDGE, SKILLS AND EXPERIENCE A pro-active attitude Excellent customer service skills Excellent communication skills Able to work and meet deadlines Able to implement and manage systems which further enhance the profile Possess team player qualities Able to plan ahead Able to promote the corporate culture Computer literate
Feb 22, 2022
Full time
Our client, a freight forwarder is looking for an Air Freight Business Development Executive to join their office in Hayes. GENERAL PURPOSE OF THE POSITION Reporting to the Airfreight Trade Manager, the primary goal is to co-ordinate the internal air freight sales activities of the company. This includes requests and follow up on any potential new business opportunities and creating awareness of the company's product and capabilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in prospecting for Air freight business and support the sales staff. Proactively develop airfreight opportunities from customers, networks and agents Obtain relevant information from customers in order to complete quotations and supply best possible solution. Keep operational staff & Customers fully updated on pending orders that will need to be processed and space secured. Source buy rates and produce quotations from the system. Ensure all Quotations and costs are loaded onto computer system either by EDI or manually, checking for accuracy. Assist in maintaining rate matrices to enable fast and accurate turnaround of quotations. Follow up on quotes with clients and agents and secure bookings. Be aware of company product, services, key selling points and general market knowledge. Develop constructive relationships with key customers and key partners/agents, resolving any concerns and ensuring corrective action is taken. Deliver new sales opportunities with overseas partners and agency networks in line with Strategic Sales campaigns and promotions. Establish and maintain effective communication links with external sales managers to develop and maximise all new business sales opportunities. Join sales managers on customer visits to assist in retaining or securing new accounts, when required. Maintain all records within company systems, with focus on sharing pertinent information with management and colleagues. Achieve or exceed key performance indicators set. These should be reviewed weekly and summarised monthly along with action plans for improvement for the following month, as appropriate. Focus on campaigns around commodities, agents, networks, territories or market sectors with expected outcomes and results to be detailed to the Airfreight Trade Manager. Propose events and activities to enhance connection with potential target customers and markets. Attend events, as appropriate and agreed. Ensure financial targets are met or exceeded. At the same time ensure that all appropriate financial controls are in place to comply with financial and regulatory requirements. KNOWLEDGE, SKILLS AND EXPERIENCE A pro-active attitude Excellent customer service skills Excellent communication skills Able to work and meet deadlines Able to implement and manage systems which further enhance the profile Possess team player qualities Able to plan ahead Able to promote the corporate culture Computer literate
Our client, a freight forwarder is looking for an Internal Sales Clerk to join their office in Egham. Job Summary The main purpose is to support the Internal Sales Manager, Branch Managers and External BDM's ensuring they have maximum selling time, facilitating profitability and volume growth. This will also entail managing your own portfolio. Key Duties and Responsibilities: Preparing quotations and contracts for potential customers (incl. rate proposals and presentation material) and distribute to customers through Cargowise. Quote follow up is also essential. Lead generation - generating leads and appointments for External BDM's, Branch Managers. Be responsible for your own portfolio of customers under £30K & over £10K. Conducting credit checks. Assist with uploading rates into rate calculator. Provide any necessary data or reports to the sales team and other internal stakeholders. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary. Arranges appointments with clients and sales team by diary management if required. Acknowledges customers by responding to emails, texts, and phone calls. Updates all contact information for clients. Deal with any customer complaints and resolve the issues as necessary. Complete any required administrative work including filing reports or presenting sales team with data as required. The role will be primarily internal-facing but there may be a requirement to visit customers and to own the growth of certain business accounts. Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviours based on feedback, being adaptive and learning. Takes personal responsibility for career and development. Skills and Experience Ideally 2-3 years minimum in the shipping, freight forwarding and logistics industry. Operational knowledge of Air and/or Ocean freight is essential. Strong communication and interpersonal skills. Have strong attention to detail and accuracy. Flexible and adaptable. Commercially astute. Self-starter who thrives under pressure. Good computer skills especially using Microsoft office suite. Key Performance Indicators: Complete 3 new storyboards per day from New Organisation follow-ups 15 prospect calls per week as a minimum.
Nov 09, 2021
Full time
Our client, a freight forwarder is looking for an Internal Sales Clerk to join their office in Egham. Job Summary The main purpose is to support the Internal Sales Manager, Branch Managers and External BDM's ensuring they have maximum selling time, facilitating profitability and volume growth. This will also entail managing your own portfolio. Key Duties and Responsibilities: Preparing quotations and contracts for potential customers (incl. rate proposals and presentation material) and distribute to customers through Cargowise. Quote follow up is also essential. Lead generation - generating leads and appointments for External BDM's, Branch Managers. Be responsible for your own portfolio of customers under £30K & over £10K. Conducting credit checks. Assist with uploading rates into rate calculator. Provide any necessary data or reports to the sales team and other internal stakeholders. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary. Arranges appointments with clients and sales team by diary management if required. Acknowledges customers by responding to emails, texts, and phone calls. Updates all contact information for clients. Deal with any customer complaints and resolve the issues as necessary. Complete any required administrative work including filing reports or presenting sales team with data as required. The role will be primarily internal-facing but there may be a requirement to visit customers and to own the growth of certain business accounts. Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviours based on feedback, being adaptive and learning. Takes personal responsibility for career and development. Skills and Experience Ideally 2-3 years minimum in the shipping, freight forwarding and logistics industry. Operational knowledge of Air and/or Ocean freight is essential. Strong communication and interpersonal skills. Have strong attention to detail and accuracy. Flexible and adaptable. Commercially astute. Self-starter who thrives under pressure. Good computer skills especially using Microsoft office suite. Key Performance Indicators: Complete 3 new storyboards per day from New Organisation follow-ups 15 prospect calls per week as a minimum.