Estate Agent Floating Branch Manager Are you an existing Estate Agent Branch Manager with a proven track record in Estate Agency and feeling unsettled or undervalued within your current position? If so, apply today! Estate Agent Floating Branch Manager This is an exciting opportunity for Top Class Estate Agents to develop their career with an established, forward thinking independent Estate Agency. Estate Agent Floating Branch Manager You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Floating Branch Manager - Key objectives: Responsibility to increase revenue and profitability through the achievement of agreed business targets Setting and reviewing performance standards Development of team members Implementing agreed business plans Listing and selling properties Maintain a compliant business Estate Agent Floating Branch Manager 29,000 Basic Salary 50,000+ On Target Earnings Company Car or Car Allowance Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies.
Apr 19, 2024
Full time
Estate Agent Floating Branch Manager Are you an existing Estate Agent Branch Manager with a proven track record in Estate Agency and feeling unsettled or undervalued within your current position? If so, apply today! Estate Agent Floating Branch Manager This is an exciting opportunity for Top Class Estate Agents to develop their career with an established, forward thinking independent Estate Agency. Estate Agent Floating Branch Manager You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Floating Branch Manager - Key objectives: Responsibility to increase revenue and profitability through the achievement of agreed business targets Setting and reviewing performance standards Development of team members Implementing agreed business plans Listing and selling properties Maintain a compliant business Estate Agent Floating Branch Manager 29,000 Basic Salary 50,000+ On Target Earnings Company Car or Car Allowance Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies.
Position Title: Telesales Advisor Salary: Starting from 22,000/year Bonus scheme - OTE 10k - 15k / year Contract type: Permanent position Location: Droitwich - own transport required Hours: Full time 5 days/week Our client based in Droitwich are on the lookout for a driven, customer-centric individual to join our team as a Telesales Advisor. In this role, you'll serve as the primary point of contact for our valued customers. Working alongside a close-knit team, your main responsibility will be to schedule sales appointments for our Sales Demonstrators, engaging in both inbound and outbound calls. Notably, cold calling is not part of this role. Key Responsibilities: Handle incoming customer calls promptly and professionally, addressing inquiries in a timely manner. Effectively convert inquiries into scheduled appointments for the sales team. Proactively conduct outbound calls to promote our products and services. Maintain accurate and comprehensive records of all customer interactions using our CRM system. Consistently meet or exceed targets for daily, weekly, and monthly call volumes and appointments. Capitalize on post-appointment sales opportunities and diligently follow up on quotation requests. Skills and Qualifications: Proven experience in telesales or a similar sales role. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work well under pressure and meet deadlines. Self-motivated with a positive attitude. Proficiency in Microsoft Office and CRM software. Benefits: Competitive salary starting from 22,000/year. Lucrative bonus scheme with OTE 10,000 - 15,000/year. Permanent position with opportunities for career advancement. Full-time hours (5 days/week) providing work-life balance. Training and development opportunities to enhance your skills. If you are ready to take the next step in your sales career and join a dynamic team, apply now!
Apr 19, 2024
Full time
Position Title: Telesales Advisor Salary: Starting from 22,000/year Bonus scheme - OTE 10k - 15k / year Contract type: Permanent position Location: Droitwich - own transport required Hours: Full time 5 days/week Our client based in Droitwich are on the lookout for a driven, customer-centric individual to join our team as a Telesales Advisor. In this role, you'll serve as the primary point of contact for our valued customers. Working alongside a close-knit team, your main responsibility will be to schedule sales appointments for our Sales Demonstrators, engaging in both inbound and outbound calls. Notably, cold calling is not part of this role. Key Responsibilities: Handle incoming customer calls promptly and professionally, addressing inquiries in a timely manner. Effectively convert inquiries into scheduled appointments for the sales team. Proactively conduct outbound calls to promote our products and services. Maintain accurate and comprehensive records of all customer interactions using our CRM system. Consistently meet or exceed targets for daily, weekly, and monthly call volumes and appointments. Capitalize on post-appointment sales opportunities and diligently follow up on quotation requests. Skills and Qualifications: Proven experience in telesales or a similar sales role. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work well under pressure and meet deadlines. Self-motivated with a positive attitude. Proficiency in Microsoft Office and CRM software. Benefits: Competitive salary starting from 22,000/year. Lucrative bonus scheme with OTE 10,000 - 15,000/year. Permanent position with opportunities for career advancement. Full-time hours (5 days/week) providing work-life balance. Training and development opportunities to enhance your skills. If you are ready to take the next step in your sales career and join a dynamic team, apply now!
Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor may be your perfect opportunity for you! As a successful, fast-growing business my client takes customer service seriously and they are keen to grow the department to ensure they continually improve their efforts to better serve their customers. They are seeking a conscientious, considerate customer service advisor to join their growing sales support team. The role requires a candidate who is passionate about delivering a high level of service, while consistently applying a customer-centric and positive mindset. A group of customer-centric problem-solvers, they are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. They are investing heavily to ensure they stay at the forefront of their industry and they are seeking motivated salespeople to help us achieve this goal. Roles & Responsibilities Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience. Co-ordinate and deliver updates between their sales team, logistics department and their customers ensuring clear communication both internally and externally. Be the main point of contact for after sales queries and customer complaints. Execute customer resolutions and complaint handling procedures. Prepare and deliver customer service reports to wider management. Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries. Liaise with both the sales team and logistics department to ensure order status updates are provided. Ensure customers and team members alike are informed on company-related updates, including delivery lead times and product updates. Monitor calls between the sales team and customers. Monitor product, service, and delivery issues, and report these to the wider management team for review. Maintain and continually build a high standard of product knowledge at all times. General adhoc daily duties/tasks. Skills Must have experience in the field of customer service at a supervisor level. Strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner. Ability to adopt a consistently positive, go-do attitude. An ability to approach customer complaints and issues with a high degree of empathy. High integrity with a driven and energetic attitude and desire to progress. Excellent problem-solving skills. Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant. Preferred, But Not Essential Skills & Experience Experience working for a building materials business. To effectively solve problems, a degree of technical knowledge around building materials would be preferred. Experience using a sales CRM and Sage accounting software.
Apr 19, 2024
Full time
Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor may be your perfect opportunity for you! As a successful, fast-growing business my client takes customer service seriously and they are keen to grow the department to ensure they continually improve their efforts to better serve their customers. They are seeking a conscientious, considerate customer service advisor to join their growing sales support team. The role requires a candidate who is passionate about delivering a high level of service, while consistently applying a customer-centric and positive mindset. A group of customer-centric problem-solvers, they are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. They are investing heavily to ensure they stay at the forefront of their industry and they are seeking motivated salespeople to help us achieve this goal. Roles & Responsibilities Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience. Co-ordinate and deliver updates between their sales team, logistics department and their customers ensuring clear communication both internally and externally. Be the main point of contact for after sales queries and customer complaints. Execute customer resolutions and complaint handling procedures. Prepare and deliver customer service reports to wider management. Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries. Liaise with both the sales team and logistics department to ensure order status updates are provided. Ensure customers and team members alike are informed on company-related updates, including delivery lead times and product updates. Monitor calls between the sales team and customers. Monitor product, service, and delivery issues, and report these to the wider management team for review. Maintain and continually build a high standard of product knowledge at all times. General adhoc daily duties/tasks. Skills Must have experience in the field of customer service at a supervisor level. Strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner. Ability to adopt a consistently positive, go-do attitude. An ability to approach customer complaints and issues with a high degree of empathy. High integrity with a driven and energetic attitude and desire to progress. Excellent problem-solving skills. Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant. Preferred, But Not Essential Skills & Experience Experience working for a building materials business. To effectively solve problems, a degree of technical knowledge around building materials would be preferred. Experience using a sales CRM and Sage accounting software.
Training Course Advisor/Customer Services Chesterfield, Derbyshire Office-based with Free Parking Woking Monday to Friday 8.30 am to 4.45 pm with 45 mins for lunch. Do you want to be part of a fantastic team who believe in teamwork, fantastic working environment? JOB ROLE We are seeking a Training course advisor, who has excellent customer services skills. Working for a forward-thinking training provider Liaising with potential and existing clients via the telephone and advising on the best courses that are available to the clients needs. Booking the courses in and sending the confirmations to members of the public and organisations Chasing clients before the prior date booked if not made payment. Able to keep the members of the public or organisations up to date if they want to re-schedule courses and advising when available. Able to demonstrate strong verbal and written communication skills. Complete admin tasks, including updating customer systems. Publishing training material Arranging new training requests Must have excellent customer services experience. Training experience is not required for this role, as full training is given, so can have worked either In a customer services role, or a varied admin role used to talking to people, recruitment, or estate agents backgrounds etc open to background for this role, as its more about how you deal with clients. SALARY AND BENEFITS Salary £22,238 to £26,000 per annum Monday to Friday 8.30 am to 4.45 pm with 45 mins lunch. Excellent promotional prospects Pension Healthcare
Apr 19, 2024
Full time
Training Course Advisor/Customer Services Chesterfield, Derbyshire Office-based with Free Parking Woking Monday to Friday 8.30 am to 4.45 pm with 45 mins for lunch. Do you want to be part of a fantastic team who believe in teamwork, fantastic working environment? JOB ROLE We are seeking a Training course advisor, who has excellent customer services skills. Working for a forward-thinking training provider Liaising with potential and existing clients via the telephone and advising on the best courses that are available to the clients needs. Booking the courses in and sending the confirmations to members of the public and organisations Chasing clients before the prior date booked if not made payment. Able to keep the members of the public or organisations up to date if they want to re-schedule courses and advising when available. Able to demonstrate strong verbal and written communication skills. Complete admin tasks, including updating customer systems. Publishing training material Arranging new training requests Must have excellent customer services experience. Training experience is not required for this role, as full training is given, so can have worked either In a customer services role, or a varied admin role used to talking to people, recruitment, or estate agents backgrounds etc open to background for this role, as its more about how you deal with clients. SALARY AND BENEFITS Salary £22,238 to £26,000 per annum Monday to Friday 8.30 am to 4.45 pm with 45 mins lunch. Excellent promotional prospects Pension Healthcare
I am currently recruiting for a Temporary Customer Service / Admin role starting immediately to work for a well-established medical company in Wythenshawe. This is a temporary position for 4 weeks, paying an hourly rate of GBP11.75 per hour. The main responsibilities are to provide a point of contact for patients and hospital staff and carry out general and specific administrative tasks surrounding appointments. This role is starting as soon as possible. You must hold a current DBS for the role, ideally checkable on the up-date service, however if its been issued in the last 3 months it may also be considered. Additionally, 2 clear references would be needed for this role. About The Role: Respond to all queries and requests for appointments from patients, doctors and other medical staff Answer telephone in a polite and efficient manner Deal with enquiries in a timely manner Input all information accurately onto the computer system Problem solving Deal with any administration for the department Essential Skills & Experience Must have previous Administration experience, and it would be an advantage to have worked within a medical environment Friendly and have proven customer service skills Must be IT literate, have strong customer service and telephone handling skills Able to prioritise workload and multitask About The Benefits Monday to Friday office hours, (phone number removed)pm or 9-5.30pm Weekly pay GBP11.75 an hour Easily accessible by public transport links Free parking available close by To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Apr 19, 2024
Seasonal
I am currently recruiting for a Temporary Customer Service / Admin role starting immediately to work for a well-established medical company in Wythenshawe. This is a temporary position for 4 weeks, paying an hourly rate of GBP11.75 per hour. The main responsibilities are to provide a point of contact for patients and hospital staff and carry out general and specific administrative tasks surrounding appointments. This role is starting as soon as possible. You must hold a current DBS for the role, ideally checkable on the up-date service, however if its been issued in the last 3 months it may also be considered. Additionally, 2 clear references would be needed for this role. About The Role: Respond to all queries and requests for appointments from patients, doctors and other medical staff Answer telephone in a polite and efficient manner Deal with enquiries in a timely manner Input all information accurately onto the computer system Problem solving Deal with any administration for the department Essential Skills & Experience Must have previous Administration experience, and it would be an advantage to have worked within a medical environment Friendly and have proven customer service skills Must be IT literate, have strong customer service and telephone handling skills Able to prioritise workload and multitask About The Benefits Monday to Friday office hours, (phone number removed)pm or 9-5.30pm Weekly pay GBP11.75 an hour Easily accessible by public transport links Free parking available close by To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Elevation Recruitment Group
Chesterfield, Derbyshire
Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments. Responsibilities of the Customer Experience Advisor: Serve as the primary point of contact for customers requiring second-level support Effectively resolve customer queries using internal processes and maintain a high standard of service Offer professional, thorough, and accurate support to internal departments regarding customer queries Escalate queries to management where necessary Maintaining an accurate customer database Necessary experience of the Customer Experience Advisor: Possess excellent communication skills, both written and verbal Demonstrated experience in a fast paced, customer environment Able to work under pressure Efficient organisational skills If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
Apr 19, 2024
Full time
Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments. Responsibilities of the Customer Experience Advisor: Serve as the primary point of contact for customers requiring second-level support Effectively resolve customer queries using internal processes and maintain a high standard of service Offer professional, thorough, and accurate support to internal departments regarding customer queries Escalate queries to management where necessary Maintaining an accurate customer database Necessary experience of the Customer Experience Advisor: Possess excellent communication skills, both written and verbal Demonstrated experience in a fast paced, customer environment Able to work under pressure Efficient organisational skills If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
Overview Job title: Customer Service Advisor Working Hours: Monday -Friday 9-5 Job Type: Temporary 6-12 months contract with possibility of permanent contract thereafter Location: Bradford Salary: 12.38 per hour or 24,150 Is customer service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you. As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics. To deliver customer service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards. Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible. Efficiently handle the peaks and troughs in workload associated with all housing related enquiries. Accurately input information into computer systems. Consistently deliver an excellent customer service within focused targets as specified. To challenge existing procedures to help develop better working practices and improve service delivery to customers. Share knowledge and work collaboratively to improve personal and team performance To complete all outbound activities in line with team objectives Operate within relevant company policies Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager. About you? Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics) Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Knowledge of housing management and services. (desirable) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Apr 19, 2024
Seasonal
Overview Job title: Customer Service Advisor Working Hours: Monday -Friday 9-5 Job Type: Temporary 6-12 months contract with possibility of permanent contract thereafter Location: Bradford Salary: 12.38 per hour or 24,150 Is customer service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you. As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics. To deliver customer service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards. Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible. Efficiently handle the peaks and troughs in workload associated with all housing related enquiries. Accurately input information into computer systems. Consistently deliver an excellent customer service within focused targets as specified. To challenge existing procedures to help develop better working practices and improve service delivery to customers. Share knowledge and work collaboratively to improve personal and team performance To complete all outbound activities in line with team objectives Operate within relevant company policies Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager. About you? Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics) Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Knowledge of housing management and services. (desirable) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Adecco are looking for a sales advisor to join our client based in Peterborough. This role is suitable for someone with the desire to hit targets and who can demonstrate good customer service skills and a stable work history. You will be responsible for providing great customer service to all customers and promoting the product range and some of your main responsibilities will include: Carrying out customer calls with use of the company diary and call systems Managing your own leads to give you the best chance of conversion Effectively selling the product range options to new customers over the phone Previous sales experience is beneficial but is not essential. What is essential is a good work-ethic, the ability to manage your own workload and motivation. In return for the above responsibilities, you will be offered the below benefits: Competitive salary - starting salary 21,000pa Good monthly bonus potential Interviews are currently taking place so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Dawn Wesby at Adecco Peterborough asap! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Adecco are looking for a sales advisor to join our client based in Peterborough. This role is suitable for someone with the desire to hit targets and who can demonstrate good customer service skills and a stable work history. You will be responsible for providing great customer service to all customers and promoting the product range and some of your main responsibilities will include: Carrying out customer calls with use of the company diary and call systems Managing your own leads to give you the best chance of conversion Effectively selling the product range options to new customers over the phone Previous sales experience is beneficial but is not essential. What is essential is a good work-ethic, the ability to manage your own workload and motivation. In return for the above responsibilities, you will be offered the below benefits: Competitive salary - starting salary 21,000pa Good monthly bonus potential Interviews are currently taking place so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Dawn Wesby at Adecco Peterborough asap! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Insurance Customer Service Advisor Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Insurance Customer Service Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Insurance Customer Service Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 19, 2024
Full time
Insurance Customer Service Advisor Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Insurance Customer Service Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Insurance Customer Service Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Services Advisor Islington 23 per hour (umbrella) Full Time Contract ( 3 months ) Novax Recruitment is actively seeking a Customer Services Advisor in Islington. This is a contract without a scope for extension working full time hours. The job: To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To attend and minute meetings, including public meetings, as directed by the CSM. To maintain effective internal communication systems to ensure the speedy generation and receipt of information Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service The candidate: Previous experience in a similar role within a local authority is essential Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints Experience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project management Experience of working in a social housing environment Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Apr 19, 2024
Contractor
Customer Services Advisor Islington 23 per hour (umbrella) Full Time Contract ( 3 months ) Novax Recruitment is actively seeking a Customer Services Advisor in Islington. This is a contract without a scope for extension working full time hours. The job: To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To attend and minute meetings, including public meetings, as directed by the CSM. To maintain effective internal communication systems to ensure the speedy generation and receipt of information Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service The candidate: Previous experience in a similar role within a local authority is essential Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints Experience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project management Experience of working in a social housing environment Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Technical Customer Service Advisor , salary up to £32,000 , Full Time Permanent based on the outskirts of Exeter. A new role has opened up for an experienced Technical Customer Service Advisor to provide excellent Customer Service resolving customer queries and issues quickly and efficiently. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role. As the next Technical Customer Service Advisor you will greatly benefit from having one or more of the following training elements to carry out the work, Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications. Have you got any of the Gas Safe Certification? CCN1 - Domestic Core Gas Safety HTR1 - Gas Fires & Wall Heaters CONGLP1 - LPG Changeover CPA1 Combustion Analysis Are you a HETAS Engineer? Hetas H002 (Solid fuel regulations and Standards) Hetas H003 (Dry Appliance Installer) Hetas H004 (Wet Appliance installer) Hetas H006 (Internal twin wall chimney system installer) Part P Electrical Safety Are you looking for your next career move away from the Tools with exceptional skills for building and maintaining good client relations? Have you got excellent communication can easily explain complex production information clearly and concisely? Are you self-motivated, able to multitask with excellent organisation skills? Computer literate in MS Office and experience in the use of Customer Relation Management systems? If you are saying yes to all of the above and would like to be our next Technical Customer Service Advisor then We would love to hear from you contact Kirsty at Elite Recruitment Solutions Exeter (url removed) or hit apply via this job board.
Apr 19, 2024
Full time
Technical Customer Service Advisor , salary up to £32,000 , Full Time Permanent based on the outskirts of Exeter. A new role has opened up for an experienced Technical Customer Service Advisor to provide excellent Customer Service resolving customer queries and issues quickly and efficiently. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role. As the next Technical Customer Service Advisor you will greatly benefit from having one or more of the following training elements to carry out the work, Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications. Have you got any of the Gas Safe Certification? CCN1 - Domestic Core Gas Safety HTR1 - Gas Fires & Wall Heaters CONGLP1 - LPG Changeover CPA1 Combustion Analysis Are you a HETAS Engineer? Hetas H002 (Solid fuel regulations and Standards) Hetas H003 (Dry Appliance Installer) Hetas H004 (Wet Appliance installer) Hetas H006 (Internal twin wall chimney system installer) Part P Electrical Safety Are you looking for your next career move away from the Tools with exceptional skills for building and maintaining good client relations? Have you got excellent communication can easily explain complex production information clearly and concisely? Are you self-motivated, able to multitask with excellent organisation skills? Computer literate in MS Office and experience in the use of Customer Relation Management systems? If you are saying yes to all of the above and would like to be our next Technical Customer Service Advisor then We would love to hear from you contact Kirsty at Elite Recruitment Solutions Exeter (url removed) or hit apply via this job board.
Job Opportunity: Customer Service Advisor - Severn Tren t Location: Coventry Head Office Duration : 3-month initial contract with potential for extension or permanent role Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day. Rota: 8 weeks fixed rota (know what you are working for the next 8 weeks) Training: Dual trained on water and waste systems, provided with 4 weeks of comprehensive training Responsibilities: • Handling inbound calls primarily reporting faults related to water and waste systems (e.g., cloudy water, faulty pressure, internal floods, blockages). • Limited outbound calls, primarily focused on fault resolution. • Demonstrating empathy, attention to detail, resilience, and rapport-building skills in customer interactions. • Call volume may vary based on weather conditions and demand, occasionally requiring up to 40 hours per week. Salary: £24,187.5 per annum (£12.57 per hour) Interviews : Conducted on-site at Severn Trent Head Office. Requirements: • Strong communication skills and ability to handle customer inquiries efficiently. • Previous experience in a call centre or customer-facing role is advantageous. • Willingness to work flexible hours including evenings, early mornings, weekends, and bank holidays (on a fixed rota). Perks: • Free parking available during off-peak hours (after 7 PM, before 7 AM, weekends, and bank holidays). • Opportunity for career progression and potential for extension/permanent role based on performance. Application Process : To apply, please submit your CV. Successful candidates will undergo comprehensive training and have the opportunity to join a dynamic team dedicated to providing exceptional customer service.
Apr 19, 2024
Contractor
Job Opportunity: Customer Service Advisor - Severn Tren t Location: Coventry Head Office Duration : 3-month initial contract with potential for extension or permanent role Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day. Rota: 8 weeks fixed rota (know what you are working for the next 8 weeks) Training: Dual trained on water and waste systems, provided with 4 weeks of comprehensive training Responsibilities: • Handling inbound calls primarily reporting faults related to water and waste systems (e.g., cloudy water, faulty pressure, internal floods, blockages). • Limited outbound calls, primarily focused on fault resolution. • Demonstrating empathy, attention to detail, resilience, and rapport-building skills in customer interactions. • Call volume may vary based on weather conditions and demand, occasionally requiring up to 40 hours per week. Salary: £24,187.5 per annum (£12.57 per hour) Interviews : Conducted on-site at Severn Trent Head Office. Requirements: • Strong communication skills and ability to handle customer inquiries efficiently. • Previous experience in a call centre or customer-facing role is advantageous. • Willingness to work flexible hours including evenings, early mornings, weekends, and bank holidays (on a fixed rota). Perks: • Free parking available during off-peak hours (after 7 PM, before 7 AM, weekends, and bank holidays). • Opportunity for career progression and potential for extension/permanent role based on performance. Application Process : To apply, please submit your CV. Successful candidates will undergo comprehensive training and have the opportunity to join a dynamic team dedicated to providing exceptional customer service.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Neots, Cambridgeshire. As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in French & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of upto 27,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week. Monday - Friday, 37.5 hours a week Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Apr 19, 2024
Full time
Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Neots, Cambridgeshire. As a French Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in French & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of upto 27,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week. Monday - Friday, 37.5 hours a week Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract: Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 19, 2024
Full time
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract: Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance). Apply now for our 2024 start dates. Full time 37.5 hours per week. What you'll be doing: You'll take calls, helping with queries, supporting and helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. Supporting our customers, you'll work to targets to achieve team and individual goals. Our Greenflag Rescue teams are available Monday- Sunday 06.00-22.00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll need: The roles are busy and challenging, bring your resilience, enthusiasm and energy and you'll be right at home within our outstanding Glasgow teams, whose culture embodies what DLG is all about. We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business. Ways of Working Reporting to your team leader you'll work on a hybrid basis. You'll be in our Glasgow office with your team either 2 days a week or one week in six depending on the department you join, where you'll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Opportunity to apply to our customer service and data apprenticeship to develop skills for the future Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 19, 2024
Full time
In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance). Apply now for our 2024 start dates. Full time 37.5 hours per week. What you'll be doing: You'll take calls, helping with queries, supporting and helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. Supporting our customers, you'll work to targets to achieve team and individual goals. Our Greenflag Rescue teams are available Monday- Sunday 06.00-22.00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll need: The roles are busy and challenging, bring your resilience, enthusiasm and energy and you'll be right at home within our outstanding Glasgow teams, whose culture embodies what DLG is all about. We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business. Ways of Working Reporting to your team leader you'll work on a hybrid basis. You'll be in our Glasgow office with your team either 2 days a week or one week in six depending on the department you join, where you'll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Opportunity to apply to our customer service and data apprenticeship to develop skills for the future Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance). Apply now for our 2024 start dates. Full time 37.5 hours per week. What you'll be doing: You'll take calls, helping with queries, supporting and helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. Supporting our customers, you'll work to targets to achieve team and individual goals. Our Greenflag Rescue teams are available Monday- Sunday 06.00-22.00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll need: The roles are busy and challenging, bring your resilience, enthusiasm and energy and you'll be right at home within our outstanding Glasgow teams, whose culture embodies what DLG is all about. We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business. Ways of Working Reporting to your team leader you'll work on a hybrid basis. You'll be in our Glasgow office with your team either 2 days a week or one week in six depending on the department you join, where you'll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Opportunity to apply to our customer service and data apprenticeship to develop skills for the future Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 19, 2024
Full time
In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance). Apply now for our 2024 start dates. Full time 37.5 hours per week. What you'll be doing: You'll take calls, helping with queries, supporting and helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. Supporting our customers, you'll work to targets to achieve team and individual goals. Our Greenflag Rescue teams are available Monday- Sunday 06.00-22.00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll need: The roles are busy and challenging, bring your resilience, enthusiasm and energy and you'll be right at home within our outstanding Glasgow teams, whose culture embodies what DLG is all about. We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business. Ways of Working Reporting to your team leader you'll work on a hybrid basis. You'll be in our Glasgow office with your team either 2 days a week or one week in six depending on the department you join, where you'll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Opportunity to apply to our customer service and data apprenticeship to develop skills for the future Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Job Title: Key Holder Sales Advisor - 24 Hours Per Week Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Apr 19, 2024
Full time
Job Title: Key Holder Sales Advisor - 24 Hours Per Week Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Apr 19, 2024
Full time
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract: Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 19, 2024
Full time
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract: Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
We are recruiting for a permanent Customer Service Advisor to speak both German and English. Remote for London or Ringwood Main Purpose of role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £29,286 per annum + bonus Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this position please submit an up to date CV or alternatively call Monika for more details.
Apr 19, 2024
Full time
We are recruiting for a permanent Customer Service Advisor to speak both German and English. Remote for London or Ringwood Main Purpose of role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £29,286 per annum + bonus Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this position please submit an up to date CV or alternatively call Monika for more details.