Salary : Up to 35,000 plus generous bonus scheme and enhanced company pension Location : Hybrid/home but with the occasional need to travel to our Warrington office for team meetings When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: As an ER Advisor you will create and deliver an excellent customer service experience through a quality and professional first line ER advisory service to all UK employees, and provide general ER, policy and legislative advice. Working closely with colleagues in HR Services and Business Unit HR teams to ensure a seamless and effective service to all UK. Working collaboratively with the other Business Unit HR and HR Services teams, you will help to enable cross-working and knowledge sharing for the benefit of all of our people, as well as being an employee policy subject matter expert, enhancing and providing solutions to current working practices. Coaching our managers and employees through the employment life cycle processes, you will ensure we are regularly reviewing working practices and redesigning them for efficiency, with an innovative mindset and a passion for innovative developments to working practices. What we're looking for: Previous Employee Relations Advisory experience and have a CIPD level 5 qualification, ideally within a HR Shared Services or HR Helpdesk environment Experience of working to tight and varied deadlines in a pressured environment requiring real time customer support Strong time management and efficient working practices with the ability to work off own initiative with minimal support with the ability to self motivate. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 19, 2024
Full time
Salary : Up to 35,000 plus generous bonus scheme and enhanced company pension Location : Hybrid/home but with the occasional need to travel to our Warrington office for team meetings When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: As an ER Advisor you will create and deliver an excellent customer service experience through a quality and professional first line ER advisory service to all UK employees, and provide general ER, policy and legislative advice. Working closely with colleagues in HR Services and Business Unit HR teams to ensure a seamless and effective service to all UK. Working collaboratively with the other Business Unit HR and HR Services teams, you will help to enable cross-working and knowledge sharing for the benefit of all of our people, as well as being an employee policy subject matter expert, enhancing and providing solutions to current working practices. Coaching our managers and employees through the employment life cycle processes, you will ensure we are regularly reviewing working practices and redesigning them for efficiency, with an innovative mindset and a passion for innovative developments to working practices. What we're looking for: Previous Employee Relations Advisory experience and have a CIPD level 5 qualification, ideally within a HR Shared Services or HR Helpdesk environment Experience of working to tight and varied deadlines in a pressured environment requiring real time customer support Strong time management and efficient working practices with the ability to work off own initiative with minimal support with the ability to self motivate. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Reference: /MN/19-04/1150/21 Job Title: Account Director (Soft FM) Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: Glasgow Business Overview OCS are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £2bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested in joining a leading facilities management company with a reputation for excellence? We are currently recruiting for an Account Director to join our passionate and driven team in Glasgow The Account Director will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract across Scotland. We are currently recruiting for an Account Director to join our passionate and driven team, based in Edinburgh or Glasgow. Your primary responsibilities will include: Full operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract. Scope of services include 24/7 Helpdesk, cleaning, security, waste management and catering operations, to over 400 sites across Scotland. Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally. Develop maximum profitable growth of the business through understanding client needs, maximising the services delivered and championing excellent customer service. Ensure that the operational tasks are delivered in accordance with the SLA by an agreed program of qualitative audit checks and control measures, to rectify identified deviations where appropriate. Develop, drive and implement a contract ESG Strategy, and ensure tendered ESG commitments are achieved. Ensure compliance with all statutory, Health Safety and Environment, security and relevant company and client policies generating a true health and safety culture. Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, and minimise customer complaints and other adverse feedback. Lead by example in culture of safety, opportunity, inclusiveness, and diversity. Develop workforce talent and adopt succession planning for direct reports via continuous conversations and review frequently. Ensure same approach and mechanisms for all staff within area of responsibility. Commercially astute, delivering contracts within combination of framework contracts such as NEC4. You will be responsible for overseeing the execution of the Early Warning and Compensation Event processes. Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration. Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements. Ensure that the contract team behaviours reflect our company TRUE values. About You: Applicant must have the right to work in the UK Applicant must have the right to work in the UK and posses a valid UK driving licence. Previous, demonstratable experience of working in a similar role for a Facilities Management service provider. Qualified to degree level or have extensive experience at Senior Management level running soft services and/or facilities management contracts. It is mandatory that the successful candidate possesses strong presentations skills and is competent is using software tools such as MS Excel and Powerpoint. Strong understanding and demonstration of understanding of critical environment infrastructure and maintaining services to a critical 24/7 customer operations. Strong commercial and financial acumen including the application of NEC4 contracts. Demonstrable track record of successfully working on large contract A decisive individual with the ability to work well under pressure. Capable of communicating effectively with business support, to dealing with large workforce and union engagement. Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team. Self-motivated and enthusiastic, with good time management and leadership skills. A creative thinker, with the ability to develop a solution as well as analyse the problem. Benefits: Salary DOE Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Win monthly OCS Superstar Awards How to apply? If you are interested in joining a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Apr 19, 2024
Full time
Reference: /MN/19-04/1150/21 Job Title: Account Director (Soft FM) Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: Glasgow Business Overview OCS are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £2bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested in joining a leading facilities management company with a reputation for excellence? We are currently recruiting for an Account Director to join our passionate and driven team in Glasgow The Account Director will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract across Scotland. We are currently recruiting for an Account Director to join our passionate and driven team, based in Edinburgh or Glasgow. Your primary responsibilities will include: Full operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract. Scope of services include 24/7 Helpdesk, cleaning, security, waste management and catering operations, to over 400 sites across Scotland. Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally. Develop maximum profitable growth of the business through understanding client needs, maximising the services delivered and championing excellent customer service. Ensure that the operational tasks are delivered in accordance with the SLA by an agreed program of qualitative audit checks and control measures, to rectify identified deviations where appropriate. Develop, drive and implement a contract ESG Strategy, and ensure tendered ESG commitments are achieved. Ensure compliance with all statutory, Health Safety and Environment, security and relevant company and client policies generating a true health and safety culture. Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, and minimise customer complaints and other adverse feedback. Lead by example in culture of safety, opportunity, inclusiveness, and diversity. Develop workforce talent and adopt succession planning for direct reports via continuous conversations and review frequently. Ensure same approach and mechanisms for all staff within area of responsibility. Commercially astute, delivering contracts within combination of framework contracts such as NEC4. You will be responsible for overseeing the execution of the Early Warning and Compensation Event processes. Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration. Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements. Ensure that the contract team behaviours reflect our company TRUE values. About You: Applicant must have the right to work in the UK Applicant must have the right to work in the UK and posses a valid UK driving licence. Previous, demonstratable experience of working in a similar role for a Facilities Management service provider. Qualified to degree level or have extensive experience at Senior Management level running soft services and/or facilities management contracts. It is mandatory that the successful candidate possesses strong presentations skills and is competent is using software tools such as MS Excel and Powerpoint. Strong understanding and demonstration of understanding of critical environment infrastructure and maintaining services to a critical 24/7 customer operations. Strong commercial and financial acumen including the application of NEC4 contracts. Demonstrable track record of successfully working on large contract A decisive individual with the ability to work well under pressure. Capable of communicating effectively with business support, to dealing with large workforce and union engagement. Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team. Self-motivated and enthusiastic, with good time management and leadership skills. A creative thinker, with the ability to develop a solution as well as analyse the problem. Benefits: Salary DOE Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Win monthly OCS Superstar Awards How to apply? If you are interested in joining a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
Apr 19, 2024
Full time
Maintenance Facilities Engineer Hospitality and Retail Industry London Victoria Station Salary: £28-36,000 +benefits, career opportunities We are recruiting for Multiskilled Engineers / Handy people , to be based in Greater London to carry out reactive and remedial works in our clients site in Victoria train station. To provide an efficient and effective brand Maintenance service, planning and delivering a high-quality building fabric maintenance programme. The role: Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units. Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively. Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service To ensure work orders are only taken via the Maintenance Helpdesk or the PDA s Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance for all necessary Permit to Work Systems and safe systems of work. Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process. Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work. The people: Proven skills in solving building fabric faults. NVQ Level 2 or 3 City and Guilds in building maintenance, electrical, plumbing, or equivalent / relevant qualification Previous building / building maintenance experience Good all round handyperson skills in carpentry, plumbing, painting, and decorating, electrical installation, brick laying and tiling. Understand the maintenance requirements of Building Services assets associated within a multi-site retail and catering environment. Attention to detail and pride in the work delivered is essential! Prepared and excited to attend training programmes to develop skills further. Time management to ensure projects are completed on time. Good customer service skills conduct work with a smile is essential.
Projects Administrator Fixed Term until 31st March 2025 The position requires the candidate to work an average of 40 hours per week, days Monday to Friday. But flexible around the demands are requirements of the relevant projects which may include occasional evening and weekend working. Your Time at Work The primary function is to coordinate all project related administration for DWP projects. The individual will also complete tasks assigned by the Support Service Project Team supporting coordination and administration of the PMO supporting the delivery of the change projects and programs The individual will ensure that milestones are met, reporting is robust to ensure the objectives are met and financial penalties are kept to a minimum. Our Perfect Worker Responsibilities: Production of plans and supporting project documentation to support delivery of project within required timescales Manage any changes and update stakeholders as required Coordination and action of project meeting minutes Liaise with project stakeholders Update and action work orders as required by the helpdesk Project MI management & production Focal point for project focused admin Work with Commercial ops to ensure cost information is correct Production of plans and supporting project documentation to support delivery of project within required timescales Maintenance and updates of Project plans and trackers Supporting the Support Services team and wider project team with ad hoc projects as required Adhering to and improving administration processes and procedures Core competencies: Excellent Communications Skills both verbal & written Proficient computer skills including Google Ability to work with detailed information Ability to create reports and work with detailed information Basic understanding of project processes and governance Strong planning & organisation skills Ability to work with detailed information Ability to create reports and work with detailed analysis Intermediate IT and technical skills. Understanding of the google office environment Teamwork Self-management Customer focus. Able to deal with complexity under time pressure Key performance indicators: Meeting specific milestones Delivering to the required levels of quality and thoroughness Projects delivered on time Delivery within agreed costs and budgets Key Information and Benefits 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) Workplace pension scheme Life assurance benefit Financial support for SIA Licence & renewal Contributory Healthcare Scheme Eyecare vouchers Employee Discount Schemes Progression, training & development opportunities Refer a friend scheme Free uniform provided About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 19, 2024
Seasonal
Projects Administrator Fixed Term until 31st March 2025 The position requires the candidate to work an average of 40 hours per week, days Monday to Friday. But flexible around the demands are requirements of the relevant projects which may include occasional evening and weekend working. Your Time at Work The primary function is to coordinate all project related administration for DWP projects. The individual will also complete tasks assigned by the Support Service Project Team supporting coordination and administration of the PMO supporting the delivery of the change projects and programs The individual will ensure that milestones are met, reporting is robust to ensure the objectives are met and financial penalties are kept to a minimum. Our Perfect Worker Responsibilities: Production of plans and supporting project documentation to support delivery of project within required timescales Manage any changes and update stakeholders as required Coordination and action of project meeting minutes Liaise with project stakeholders Update and action work orders as required by the helpdesk Project MI management & production Focal point for project focused admin Work with Commercial ops to ensure cost information is correct Production of plans and supporting project documentation to support delivery of project within required timescales Maintenance and updates of Project plans and trackers Supporting the Support Services team and wider project team with ad hoc projects as required Adhering to and improving administration processes and procedures Core competencies: Excellent Communications Skills both verbal & written Proficient computer skills including Google Ability to work with detailed information Ability to create reports and work with detailed information Basic understanding of project processes and governance Strong planning & organisation skills Ability to work with detailed information Ability to create reports and work with detailed analysis Intermediate IT and technical skills. Understanding of the google office environment Teamwork Self-management Customer focus. Able to deal with complexity under time pressure Key performance indicators: Meeting specific milestones Delivering to the required levels of quality and thoroughness Projects delivered on time Delivery within agreed costs and budgets Key Information and Benefits 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) Workplace pension scheme Life assurance benefit Financial support for SIA Licence & renewal Contributory Healthcare Scheme Eyecare vouchers Employee Discount Schemes Progression, training & development opportunities Refer a friend scheme Free uniform provided About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect Work Type - Permanent Location - Sevenoaks Salary - From £37k Industry - Maintenance Main Responsibilities as a Help Desk Manager Manage new accounts for the business. Generate reports on clients' accounts. Prioritise engineers for key accounts. Provide briefings to staff on new account customers. Conduct inductions for engineers on account customers. Monitor engineers' performance and account activities. Ensure thorough job documentation by engineers. Ensure continuity of work in the absence of account managers. Monitor engineers' performance and address any issues. Report client dissatisfaction to management. Prioritise and complete client requests promptly. Collect positive feedback from clients' tenants. Experience & Skills Required Maintenance helpdesk: 3 years (required) Management: 1 year (required) What's in it For You? Amazing company to work for! 22 days Annual Leave + Bank Holidays Health Cashback Scheme Group Life Insurance Access to Well-being Apps Shared Audible & Kindle Library Annual Salary Reviews Career Progression Training Length of Service Annual Leave Gym & Retail Discounts Free Counselling & Advice Service Health Support For further information on this Help Desk Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Apr 19, 2024
Full time
Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect Work Type - Permanent Location - Sevenoaks Salary - From £37k Industry - Maintenance Main Responsibilities as a Help Desk Manager Manage new accounts for the business. Generate reports on clients' accounts. Prioritise engineers for key accounts. Provide briefings to staff on new account customers. Conduct inductions for engineers on account customers. Monitor engineers' performance and account activities. Ensure thorough job documentation by engineers. Ensure continuity of work in the absence of account managers. Monitor engineers' performance and address any issues. Report client dissatisfaction to management. Prioritise and complete client requests promptly. Collect positive feedback from clients' tenants. Experience & Skills Required Maintenance helpdesk: 3 years (required) Management: 1 year (required) What's in it For You? Amazing company to work for! 22 days Annual Leave + Bank Holidays Health Cashback Scheme Group Life Insurance Access to Well-being Apps Shared Audible & Kindle Library Annual Salary Reviews Career Progression Training Length of Service Annual Leave Gym & Retail Discounts Free Counselling & Advice Service Health Support For further information on this Help Desk Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Apr 18, 2024
Full time
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Helpdesk Coordinator Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client s as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Apr 18, 2024
Full time
Helpdesk Coordinator Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client s as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Apr 18, 2024
Contractor
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
About us Evotech are a mechanical & electrical engineering company operating nationally, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors. Our mission is to help people, organisations and businesses create safe, healthy indoor spaces by providing a range of specialist technical services through our three operating divisions About the role Based at our Elland head office, this new position will join our operational team due to our continued business growth. Reporting to the Service Admin Manager, the main responsibilities of this role include: Provide support to our clients, engineers, suppliers and sub-contractors Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors Liaise with customers providing timely updates of job statuses Log client requests and call outs on our CAFM system Update the system with appropriate information from clients, engineers, suppliers and subcontractors Plan and monitor engineers' workloads around the UK Undertake generalhelpdesk admin duties Generate and issue purchase orders to suppliers and subcontractors Produce and issue client reports for key accounts Monitor and manage operational KPIs to achieve SLAs Key skills Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry An understanding of building maintenance services or similar environments will be beneficial, but not essential Excellent telephone manner and a keen eye for detail Strong literacy skills, with good spelling and grammar Team player Good knowledge of Microsoft Office packages (Outlook, Word, Excel) Good communication and organisational skills Ability to multi-task Remuneration This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00 am to 17.00 pm. We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working pattern to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week. Starting salary of £26,000 p/a (FT equivalent) Performance based bonus scheme Additional hours available (overtime) 25 days holiday per year (pro rata), plus bank holidays Company pension, sick pay and life assurance Employee wellbeing scheme Training & development opportunities Applications Please send your CV, along with a brief summary of why you think this role would be a good fit for you. Evotech is an equal opportunities employer.
Apr 17, 2024
Full time
About us Evotech are a mechanical & electrical engineering company operating nationally, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors. Our mission is to help people, organisations and businesses create safe, healthy indoor spaces by providing a range of specialist technical services through our three operating divisions About the role Based at our Elland head office, this new position will join our operational team due to our continued business growth. Reporting to the Service Admin Manager, the main responsibilities of this role include: Provide support to our clients, engineers, suppliers and sub-contractors Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors Liaise with customers providing timely updates of job statuses Log client requests and call outs on our CAFM system Update the system with appropriate information from clients, engineers, suppliers and subcontractors Plan and monitor engineers' workloads around the UK Undertake generalhelpdesk admin duties Generate and issue purchase orders to suppliers and subcontractors Produce and issue client reports for key accounts Monitor and manage operational KPIs to achieve SLAs Key skills Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry An understanding of building maintenance services or similar environments will be beneficial, but not essential Excellent telephone manner and a keen eye for detail Strong literacy skills, with good spelling and grammar Team player Good knowledge of Microsoft Office packages (Outlook, Word, Excel) Good communication and organisational skills Ability to multi-task Remuneration This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00 am to 17.00 pm. We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working pattern to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week. Starting salary of £26,000 p/a (FT equivalent) Performance based bonus scheme Additional hours available (overtime) 25 days holiday per year (pro rata), plus bank holidays Company pension, sick pay and life assurance Employee wellbeing scheme Training & development opportunities Applications Please send your CV, along with a brief summary of why you think this role would be a good fit for you. Evotech is an equal opportunities employer.
About the opportunity Join our team as a Marketing Executive and bring our company values to life! Reporting to the Instore Marketing Manager, the Marketing Executive plays an important role within the in-store marketing team. The Marketing Executive, with the support of the wider marketing team will deliver the business Customer Activity plan across the whole of the retail estate. This role is an exciting role for someone starting out and keen to make a career in marketing The role is based at our Customer Support Centre (CSC) in Walsall, with the ability to work agile between 'home' and the CSC. This role comes with the ability to study for an apprenticeship qualification. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. What you'll be doing Love our Customers Briefing the creative for in-store activity with a focus on promotional space so to provide quality communications for customers Working with the printers for POS reprints for new stores and library Care for Our Colleagues Supporting with Retail communications, adding relevant details to documents across Poundland Owning the marketing helpdesk emails from stores Supporting local marketing for new stores and formats Visiting stores for competitor images to be used within reviews Assisting with any store mock-ups required Protect the Pound Supporting with invoices including purchase orders What you'll need A general interest in retail, marketing, advertising and social media Ability to work on multiple projects at any one time A creative mind with great communication skills Microsoft Office skills What we can offer Competitive salary Potential to earn bonus Free on-site car park Onsite coffee lounge Discount Card - 10% discount on most purchases in store including PEP&CO Family Friendly Benefits Loyal Service Awards My Staff Shop - exclusive discount portal Apprenticeships & Career Development Life Assurance Cover Health & Wellbeing - employee assistance programme to support you Holiday Allowance - increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually) Pension Birthdays are important, so each year, you can take the day off as an extra day's holiday About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
Apr 15, 2024
Full time
About the opportunity Join our team as a Marketing Executive and bring our company values to life! Reporting to the Instore Marketing Manager, the Marketing Executive plays an important role within the in-store marketing team. The Marketing Executive, with the support of the wider marketing team will deliver the business Customer Activity plan across the whole of the retail estate. This role is an exciting role for someone starting out and keen to make a career in marketing The role is based at our Customer Support Centre (CSC) in Walsall, with the ability to work agile between 'home' and the CSC. This role comes with the ability to study for an apprenticeship qualification. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. What you'll be doing Love our Customers Briefing the creative for in-store activity with a focus on promotional space so to provide quality communications for customers Working with the printers for POS reprints for new stores and library Care for Our Colleagues Supporting with Retail communications, adding relevant details to documents across Poundland Owning the marketing helpdesk emails from stores Supporting local marketing for new stores and formats Visiting stores for competitor images to be used within reviews Assisting with any store mock-ups required Protect the Pound Supporting with invoices including purchase orders What you'll need A general interest in retail, marketing, advertising and social media Ability to work on multiple projects at any one time A creative mind with great communication skills Microsoft Office skills What we can offer Competitive salary Potential to earn bonus Free on-site car park Onsite coffee lounge Discount Card - 10% discount on most purchases in store including PEP&CO Family Friendly Benefits Loyal Service Awards My Staff Shop - exclusive discount portal Apprenticeships & Career Development Life Assurance Cover Health & Wellbeing - employee assistance programme to support you Holiday Allowance - increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually) Pension Birthdays are important, so each year, you can take the day off as an extra day's holiday About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Apr 15, 2024
Full time
A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Aug 24, 2023
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Sep 24, 2022
Full time
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Sep 18, 2022
Full time
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Feb 25, 2022
Full time
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Feb 25, 2022
Full time
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Customer ServiceHelpdesk Representative- Based at our office in Dalgety Bay, Scotland.We're looking for exceptional Helpdesk Agents to join our Service Desk. This role consists of providing advice, guidance, and incident management to our customers who use our hardware and services to accept payments in store. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer payments in-store. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Immediate start available. This role is purely office based within our Dalgety Bay contact centre. Easy car commute with secure car parking. Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance.Office compliant to government COVID guidelines and PPE available for all staff.We work an 8 hour, 6-shift pattern between 8am and 8pm, Monday to Friday which includes 2 weekends every 6 weeks with weekdays off to compensateYour day-to-day responsibilities include:You are the first point of contact for our customers, you will handle incidents and requests via telephoneYou ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customersYou triage and solve problems, using appropriate support tools and knowledge articlesYou ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertakenYou manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clientsSkills we can't do without:You hold any previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industriesYou are comfortable using a PCYou possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of businessYou can work in a fast-paced environment and effectively as part of a teamYou pay attention to detail to ensure that our customers receive the best service possibleMore reasons to join us:In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as an individual with a disability, or other applicable legally protected characteristics.Apply Now
Dec 09, 2021
Full time
Customer ServiceHelpdesk Representative- Based at our office in Dalgety Bay, Scotland.We're looking for exceptional Helpdesk Agents to join our Service Desk. This role consists of providing advice, guidance, and incident management to our customers who use our hardware and services to accept payments in store. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer payments in-store. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Immediate start available. This role is purely office based within our Dalgety Bay contact centre. Easy car commute with secure car parking. Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance.Office compliant to government COVID guidelines and PPE available for all staff.We work an 8 hour, 6-shift pattern between 8am and 8pm, Monday to Friday which includes 2 weekends every 6 weeks with weekdays off to compensateYour day-to-day responsibilities include:You are the first point of contact for our customers, you will handle incidents and requests via telephoneYou ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customersYou triage and solve problems, using appropriate support tools and knowledge articlesYou ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertakenYou manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clientsSkills we can't do without:You hold any previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industriesYou are comfortable using a PCYou possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of businessYou can work in a fast-paced environment and effectively as part of a teamYou pay attention to detail to ensure that our customers receive the best service possibleMore reasons to join us:In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as an individual with a disability, or other applicable legally protected characteristics.Apply Now