First Military Recruitment Ltd
Roxton, Bedfordshire
MB488: Senior Scheduling Coordinator - Service and Maintenance Location: Roxton, Bedfordshire Salary: £28,000 - £32,000 Working Hours: Monday Friday 8.30am 5pm Additional Company Benefits: Exceptional Career Development Opportunities, Heavily Discounted Gym Membership, Enhanced Pension Contributions Overview: First Military Recruitment are currently seeking a Senior Scheduling Coordinator on behalf of one of our fantastic clients based in Bedfordshire. The Senior Scheduling Coordinator for Service and Maintenance is responsible for assisting the Scheduling Team Leader in coordinating and managing the scheduling of service and maintenance activities within the business. This role requires strong organisational and communication skills to ensure efficient allocation of resources and timely completion of tasks. The Senior Scheduling Coordinator will work closely with the Scheduling Team Leader, the delivery team, and the engineering team to ensure smooth operations and customer satisfaction. Duties and Responsibilities: Assist the Scheduling Team Leader in developing and implementing a comprehensive scheduling system for service and maintenance activities, ensuring optimal utilisation of resources and timely completion of tasks. Collaborate with the Scheduling Team Leader to assign tasks to the Scheduling Administrator and engineering department. Prioritising work based on urgency and customer requirements. Monitor and track the progress of service and maintenance activities, ensuring adherence to schedules and resolving any issues or delays that may arise. Coordinate with the delivery team to ensure the availability of necessary parts and equipment for service and maintenance tasks. Liaising with customers to schedule service and maintenance appointments, ensuring minimal disruption to their operations. Support the delivery and engineering team. Collaborate with the Scheduling Team Leader to conduct regular performance evaluations of the Administrator, providing feedback and addressing any performance issues. Maintain accurate records of service and maintenance activities, including work orders, service reports, and customer feedback. Assist in coordinating with other departments, such as sales and engineering, to ensure effective communication and coordination of service and maintenance activities. Stay updated on industry trends and service and maintenance techniques advancements, recommending improvements to enhance efficiency and customer satisfaction. Skills and Qualifications: A-level or technical certifications or qualifications are desirable, or equivalent industry experience. Proven experience in a scheduling or coordination role, preferably in the service and maintenance of heavy machinery or equipment. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines. Excellent verbal and written communication skills, with the ability to interact with customers and internal stakeholders. Proficient in using scheduling software and other relevant tools to manage service and maintenance activities. Strong problem-solving and decision-making abilities, focusing on providing effective solutions. Attention to detail and a commitment to delivering high-quality work. Ability to work in a fast-paced environment and adapt to changing priorities. Ability to work collaboratively in a team environment. MB488: Senior Scheduling Coordinator - Service and Maintenance Location: Roxton, Bedfordshire Salary: £28,000 - £32,000 Working Hours: Monday Friday 8.30am 5pm Additional Company Benefits: Exceptional Career Development Opportunities, Heavily Discounted Gym Membership, Enhanced Pension Contributions
Apr 19, 2024
Full time
MB488: Senior Scheduling Coordinator - Service and Maintenance Location: Roxton, Bedfordshire Salary: £28,000 - £32,000 Working Hours: Monday Friday 8.30am 5pm Additional Company Benefits: Exceptional Career Development Opportunities, Heavily Discounted Gym Membership, Enhanced Pension Contributions Overview: First Military Recruitment are currently seeking a Senior Scheduling Coordinator on behalf of one of our fantastic clients based in Bedfordshire. The Senior Scheduling Coordinator for Service and Maintenance is responsible for assisting the Scheduling Team Leader in coordinating and managing the scheduling of service and maintenance activities within the business. This role requires strong organisational and communication skills to ensure efficient allocation of resources and timely completion of tasks. The Senior Scheduling Coordinator will work closely with the Scheduling Team Leader, the delivery team, and the engineering team to ensure smooth operations and customer satisfaction. Duties and Responsibilities: Assist the Scheduling Team Leader in developing and implementing a comprehensive scheduling system for service and maintenance activities, ensuring optimal utilisation of resources and timely completion of tasks. Collaborate with the Scheduling Team Leader to assign tasks to the Scheduling Administrator and engineering department. Prioritising work based on urgency and customer requirements. Monitor and track the progress of service and maintenance activities, ensuring adherence to schedules and resolving any issues or delays that may arise. Coordinate with the delivery team to ensure the availability of necessary parts and equipment for service and maintenance tasks. Liaising with customers to schedule service and maintenance appointments, ensuring minimal disruption to their operations. Support the delivery and engineering team. Collaborate with the Scheduling Team Leader to conduct regular performance evaluations of the Administrator, providing feedback and addressing any performance issues. Maintain accurate records of service and maintenance activities, including work orders, service reports, and customer feedback. Assist in coordinating with other departments, such as sales and engineering, to ensure effective communication and coordination of service and maintenance activities. Stay updated on industry trends and service and maintenance techniques advancements, recommending improvements to enhance efficiency and customer satisfaction. Skills and Qualifications: A-level or technical certifications or qualifications are desirable, or equivalent industry experience. Proven experience in a scheduling or coordination role, preferably in the service and maintenance of heavy machinery or equipment. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines. Excellent verbal and written communication skills, with the ability to interact with customers and internal stakeholders. Proficient in using scheduling software and other relevant tools to manage service and maintenance activities. Strong problem-solving and decision-making abilities, focusing on providing effective solutions. Attention to detail and a commitment to delivering high-quality work. Ability to work in a fast-paced environment and adapt to changing priorities. Ability to work collaboratively in a team environment. MB488: Senior Scheduling Coordinator - Service and Maintenance Location: Roxton, Bedfordshire Salary: £28,000 - £32,000 Working Hours: Monday Friday 8.30am 5pm Additional Company Benefits: Exceptional Career Development Opportunities, Heavily Discounted Gym Membership, Enhanced Pension Contributions
Job Purpose: As an Event Operations Coordinator, you will play a vital role within our client's Operations Team, ensuring the seamless operational running of our Creative Production Group. Your focus will be on implementing best practices and procedures to support our Creative and Production Teams across various projects. Key Responsibilities: Workflow Management: Support the CPG teams in managing workflow effectively and diplomatically. Assist in coordinating briefs related to PPT, Creative, and Video projects. Manage daily resourcing and capacity of the Creative and Film teams. Assist in contracting and managing freelance resources, including invoice processing. Client Management and New Business: Aid in preparing RFPs and proposals for client teams. Support client pitches/presentations and attend meetings as required. Production Operational Delivery Management: Collaborate with content producers to develop accurate briefs. Work with senior management to enhance operational policies and procedures. Review team meetings for best practices implementation. Assist in training teams on operational processes General: Manage resource allocation Coordinate team holidays and timesheet activities. Collaborate with cross-functional teams for effective project delivery. Qualifications: Bachelor's degree in Business Administration or related field. Proven experience in operations support or project management. Strong organizational and communication skills. Ability to work collaboratively in a fast-paced environment. Benefits: Competitive salary Health insurance Professional development opportunities Vibrant company culture If you are passionate about Events, thrive in a creative environment, and are ready to make an impact, we want to hear from you! Apply now to join our client's team at the forefront of creative production.
Apr 19, 2024
Full time
Job Purpose: As an Event Operations Coordinator, you will play a vital role within our client's Operations Team, ensuring the seamless operational running of our Creative Production Group. Your focus will be on implementing best practices and procedures to support our Creative and Production Teams across various projects. Key Responsibilities: Workflow Management: Support the CPG teams in managing workflow effectively and diplomatically. Assist in coordinating briefs related to PPT, Creative, and Video projects. Manage daily resourcing and capacity of the Creative and Film teams. Assist in contracting and managing freelance resources, including invoice processing. Client Management and New Business: Aid in preparing RFPs and proposals for client teams. Support client pitches/presentations and attend meetings as required. Production Operational Delivery Management: Collaborate with content producers to develop accurate briefs. Work with senior management to enhance operational policies and procedures. Review team meetings for best practices implementation. Assist in training teams on operational processes General: Manage resource allocation Coordinate team holidays and timesheet activities. Collaborate with cross-functional teams for effective project delivery. Qualifications: Bachelor's degree in Business Administration or related field. Proven experience in operations support or project management. Strong organizational and communication skills. Ability to work collaboratively in a fast-paced environment. Benefits: Competitive salary Health insurance Professional development opportunities Vibrant company culture If you are passionate about Events, thrive in a creative environment, and are ready to make an impact, we want to hear from you! Apply now to join our client's team at the forefront of creative production.
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Apr 19, 2024
Full time
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Our professional client based in Basingstoke is seeking a solutions driven coordinator to join their busy team. This company is taking their sector by storm with ongoing growth and lots of opportunity to progress. The right candidate will need to be detail orientated and extremely organised to ensure deadlines are met and data is recorded accurately. The role involves effective communication with wider teams and senior stakeholders. The working hours are 08:30 - 17:00 and due to the nature of the role will be office based. Company Benefits: 10% discretionary annual bonus 25 days holiday + Bank Holidays Life insurance at 3 x annual salary from day 1 Pension scheme Study support & training Cycle to work scheme Access to employee benefits platform Quarterly company events Free snacks & drinks in the office Free office parking Key Responsibilities: Managing licences and substation leases Actively obtain document consents, ensuring the correct permissions are in place prior to commencing work, using effective and efficient means of communication Investigate search providers Correctly identify owners, site providers and end users Communicate and act as a main point of contact and respond to queries in a timely manner Track progress through company systems to ensure they are actively pushing for completions in line with programmes Escalate any potential issues back to manager in a timely fashion. Experience and Skills Requirements: Excellent interpersonal and communication skills Ability to use HM Land Registry to establish ownership IT Systems competency, including Microsoft Office. Passion for delivery, proactively working as part of a larger team Ability to prioritise workload in line with department targets and installation programmes Flexibility to perform multiple duties across projects Ability to work to deadlines Good coordination skills and ability to take and execute clear instructions Ability to update business reports based on process stages If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Apr 19, 2024
Full time
Our professional client based in Basingstoke is seeking a solutions driven coordinator to join their busy team. This company is taking their sector by storm with ongoing growth and lots of opportunity to progress. The right candidate will need to be detail orientated and extremely organised to ensure deadlines are met and data is recorded accurately. The role involves effective communication with wider teams and senior stakeholders. The working hours are 08:30 - 17:00 and due to the nature of the role will be office based. Company Benefits: 10% discretionary annual bonus 25 days holiday + Bank Holidays Life insurance at 3 x annual salary from day 1 Pension scheme Study support & training Cycle to work scheme Access to employee benefits platform Quarterly company events Free snacks & drinks in the office Free office parking Key Responsibilities: Managing licences and substation leases Actively obtain document consents, ensuring the correct permissions are in place prior to commencing work, using effective and efficient means of communication Investigate search providers Correctly identify owners, site providers and end users Communicate and act as a main point of contact and respond to queries in a timely manner Track progress through company systems to ensure they are actively pushing for completions in line with programmes Escalate any potential issues back to manager in a timely fashion. Experience and Skills Requirements: Excellent interpersonal and communication skills Ability to use HM Land Registry to establish ownership IT Systems competency, including Microsoft Office. Passion for delivery, proactively working as part of a larger team Ability to prioritise workload in line with department targets and installation programmes Flexibility to perform multiple duties across projects Ability to work to deadlines Good coordination skills and ability to take and execute clear instructions Ability to update business reports based on process stages If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Found Recruitment Solutions Ltd
Chessington, Surrey
Your future employer is offering a fantastic opportunity to join their rapidly growing business, as an Operations Coordinator. A generous package is on offer, of up to £35k basic salary, with exciting progression opportunities, development and training. The position is solely Monday to Friday, and working hours are 9:00-17:30. This position will involve planning, managing and executing decisions with the engineering and operations team, managing time effectively and efficiently. Due to the nature of the role and competitive package on offer, experience in a similar role is essential. Duties and Responsibilities of the Operations Coordinator: Speaking with customers over the phone and email, resolving issues and queries Scheduling visits for engineers and operators when needed Providing remote support on customers equipment Working with the sales team to maximise account potential Support planning for installations, scheduling deliveries, times, etc. for smooth projects Meeting customer SLAs and company KPIs Monitoring and reporting data to the senior management team Creating reports, raising invoices, as well as adhoc administrative duties Required Skills and Experience of the Operations Coordinator: 2 years experience in a similar role with a field based operations team Excellent attention to detail Great customer service experience (face to face or over phone/email) Ability to demonstrate technical ability (specific training provided) If you are looking for a position within a growing business, where you can develop and progress, this is the business for you.
Apr 19, 2024
Full time
Your future employer is offering a fantastic opportunity to join their rapidly growing business, as an Operations Coordinator. A generous package is on offer, of up to £35k basic salary, with exciting progression opportunities, development and training. The position is solely Monday to Friday, and working hours are 9:00-17:30. This position will involve planning, managing and executing decisions with the engineering and operations team, managing time effectively and efficiently. Due to the nature of the role and competitive package on offer, experience in a similar role is essential. Duties and Responsibilities of the Operations Coordinator: Speaking with customers over the phone and email, resolving issues and queries Scheduling visits for engineers and operators when needed Providing remote support on customers equipment Working with the sales team to maximise account potential Support planning for installations, scheduling deliveries, times, etc. for smooth projects Meeting customer SLAs and company KPIs Monitoring and reporting data to the senior management team Creating reports, raising invoices, as well as adhoc administrative duties Required Skills and Experience of the Operations Coordinator: 2 years experience in a similar role with a field based operations team Excellent attention to detail Great customer service experience (face to face or over phone/email) Ability to demonstrate technical ability (specific training provided) If you are looking for a position within a growing business, where you can develop and progress, this is the business for you.
Pyramid8 are currently working for an interesting opportunity as an Administration Coordinator to support various departments from HR, Health & Safety and Finance. They are looking for an enthusiastic and highly organized individual who can work as a team or autonomously. Overview To support all areas of the business in terms of administration and office support. You will co-ordinate all necessary functions to ensure that all areas of the business are supported accordingly. Working for a fast-paced growing organisation with a prestigious office in the heart of Leeds City Centre. They deliver solutions to help retail organisations plan and gain the best out of the products they provide. Reporting to the Operations Manager you will on a variety of administration tasks supporting the overall day-to-day running of the business. Key competencies Plans thoroughly tasks, times and responsibilities Ability to organize information effectively Is able to deal with many things at once Has a positive can do approach to work To be methodical and follow appropriate processes, policies and procedures. Ability to plan tasks, times and responsibilities in order to meet both internal and external customer requirements. Promote excellence in customer service. Build and maintain good internal and external working relationships. Ensure written communication is clear and accurate, in line with the job requirements. Main Duties Management and co-ordination of HR Onboarding for new employees Management of online holiday system Management of employee expenses system Ensuring personnel records are kept up to date Developing HR processes Health and safety administration and co-ordination to ensure compliance and accurate record keeping. Keeping of general company records including: Phone lists Car schedules Employee Lists etc. Management of telecommunications to include both landlines and mobile phones. Managing and renewing contracts as required. Arrangement of all travel bookings such as flights, hotels and car hire in the most cost effective way. To co-ordinate internal and external meetings and arrange catering as required. Upkeep of company insurance policies and claim reporting/handling Upkeep of premises including co-ordination of general maintenance and cleaning. Ordering of all office supplies such as stationery, canteen & cleaning supplies etc. Any other duties deemed to be within your abilities.
Apr 19, 2024
Full time
Pyramid8 are currently working for an interesting opportunity as an Administration Coordinator to support various departments from HR, Health & Safety and Finance. They are looking for an enthusiastic and highly organized individual who can work as a team or autonomously. Overview To support all areas of the business in terms of administration and office support. You will co-ordinate all necessary functions to ensure that all areas of the business are supported accordingly. Working for a fast-paced growing organisation with a prestigious office in the heart of Leeds City Centre. They deliver solutions to help retail organisations plan and gain the best out of the products they provide. Reporting to the Operations Manager you will on a variety of administration tasks supporting the overall day-to-day running of the business. Key competencies Plans thoroughly tasks, times and responsibilities Ability to organize information effectively Is able to deal with many things at once Has a positive can do approach to work To be methodical and follow appropriate processes, policies and procedures. Ability to plan tasks, times and responsibilities in order to meet both internal and external customer requirements. Promote excellence in customer service. Build and maintain good internal and external working relationships. Ensure written communication is clear and accurate, in line with the job requirements. Main Duties Management and co-ordination of HR Onboarding for new employees Management of online holiday system Management of employee expenses system Ensuring personnel records are kept up to date Developing HR processes Health and safety administration and co-ordination to ensure compliance and accurate record keeping. Keeping of general company records including: Phone lists Car schedules Employee Lists etc. Management of telecommunications to include both landlines and mobile phones. Managing and renewing contracts as required. Arrangement of all travel bookings such as flights, hotels and car hire in the most cost effective way. To co-ordinate internal and external meetings and arrange catering as required. Upkeep of company insurance policies and claim reporting/handling Upkeep of premises including co-ordination of general maintenance and cleaning. Ordering of all office supplies such as stationery, canteen & cleaning supplies etc. Any other duties deemed to be within your abilities.
Job Title: Front of House Coordinator Location: London, United Kingdom Salary: 30,000 - 36,000 p/annum (Depending on experience) Introduction: An exceptional opportunity has become available with a world renowned interior design firm celebrated for its luxury creations worldwide. We're searching for a dynamic Front of House Coordinator to be the welcoming face of our London studio, ensuring seamless operations and delivering exceptional service to clients and colleagues. Package: 30,000 - 36,000 p/annum (Depending on experience) Pension Annual Leave Duties: Welcome and assist clients and visitors at our London studio location, providing personalized concierge services. Arrange Calendars, Meetings, Reservations and Transportation, catering to individual needs. Ensure effective communication via phone, email, and in-person interactions. Support senior management with administrative tasks, including calendar management and travel arrangements. Serve as the primary point of contact for incoming clients and calls at our London studio Coordinate with external vendors to ensure the smooth operation of studio facilities in London. Oversee cleaning contracts and maintenance tasks to uphold the high standards of our studio space. Requirements: Demonstrated background in a similar role, preferably within the Interior Design or Architectural studios. Exceptional verbal and written communication skills, with a professional and friendly demeanour. Strong experience in client-facing roles. Strong organizational skills with the ability to prioritize tasks and multitask effectively in a fast-paced environment. Previous experience in coordinating studio operations and managing calendars. Computer literacy and full proficiency in Microsoft Office. Understanding of facilities management practices, including health and safety regulations would be beneficial. Knowledge of fire panel operations and emergency protocols is desirable. Ability to collaborate effectively with colleagues and external stakeholders, fostering a positive and inclusive work environment. If you're a proactive and polished professional with a passion for delivering exceptional service, we invite you to apply for the Front of House Coordinator position. Take the next step in your career and become part of our esteemed team.
Apr 19, 2024
Full time
Job Title: Front of House Coordinator Location: London, United Kingdom Salary: 30,000 - 36,000 p/annum (Depending on experience) Introduction: An exceptional opportunity has become available with a world renowned interior design firm celebrated for its luxury creations worldwide. We're searching for a dynamic Front of House Coordinator to be the welcoming face of our London studio, ensuring seamless operations and delivering exceptional service to clients and colleagues. Package: 30,000 - 36,000 p/annum (Depending on experience) Pension Annual Leave Duties: Welcome and assist clients and visitors at our London studio location, providing personalized concierge services. Arrange Calendars, Meetings, Reservations and Transportation, catering to individual needs. Ensure effective communication via phone, email, and in-person interactions. Support senior management with administrative tasks, including calendar management and travel arrangements. Serve as the primary point of contact for incoming clients and calls at our London studio Coordinate with external vendors to ensure the smooth operation of studio facilities in London. Oversee cleaning contracts and maintenance tasks to uphold the high standards of our studio space. Requirements: Demonstrated background in a similar role, preferably within the Interior Design or Architectural studios. Exceptional verbal and written communication skills, with a professional and friendly demeanour. Strong experience in client-facing roles. Strong organizational skills with the ability to prioritize tasks and multitask effectively in a fast-paced environment. Previous experience in coordinating studio operations and managing calendars. Computer literacy and full proficiency in Microsoft Office. Understanding of facilities management practices, including health and safety regulations would be beneficial. Knowledge of fire panel operations and emergency protocols is desirable. Ability to collaborate effectively with colleagues and external stakeholders, fostering a positive and inclusive work environment. If you're a proactive and polished professional with a passion for delivering exceptional service, we invite you to apply for the Front of House Coordinator position. Take the next step in your career and become part of our esteemed team.
Location: Marlborough Job Type: Full time, 8.30am to 6 pm, Monday to Friday and 9 am to 3 pm (1 in 4 Saturdays) Contract: Permanent Salary: Competitive Benefits: Competitive We have an exciting opportunity to recruit an experienced Sales Negotiator to join our busy Marlborough office. This is an excellent opportunity for someone looking for a new challenge while working with a varied portfolio. As the post holder, you will help to generate new sales business for the office, negotiate profitable sales and contribute to the growth of the office by meeting set targets and ensuring compliance with our sales SOPS. Additionally, you will help to build and maintain strong working relationships with existing and potential clients. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Generate market appraisals, developing new business and handling own portfolio of clients to achieve or exceed agreed targets (working in conjunction with other CJ offices on joint instructions as required) Liaise with prospective purchasers, vendors and viewing staff, arrange viewing appointments, market appraisals, and negotiate offers Pro-active applicant management and communication, maximising the use of databases such as Reapit to ensure all applicant details are up to date and a successful source of potential sale instructions Maintain strong, effective relationships with vendors and applicants Maintain vendor feedback and communicate with vendors Prepare mail out and talking to prospective purchasers at the beginning of marketing of a new property Contribute to general running and profitability of the sales department Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients Consistently maintain a high standard of record keeping and communications to ensure accuracy in file management, communications and compliance Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients. Cover for other members of staff as required particularly during holiday periods What will it take to be successful? We are seeking someone with proven property sales, excellent communication, organisational and multitasking skills. You'll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential sales market is highly desirable. You may also have experience in the following: Senior Lettings Advisor, Lettings Portfolio Manager, Lettings Consultant, Lettings Portfolio Coordinator, Lettings Operations Manager, Property Lettings Specialist, Residential Lettings Coordinator, Lettings Relationship Manager, Property Lettings Consultant, Senior Lettings Associate, etc. REF-
Apr 19, 2024
Full time
Location: Marlborough Job Type: Full time, 8.30am to 6 pm, Monday to Friday and 9 am to 3 pm (1 in 4 Saturdays) Contract: Permanent Salary: Competitive Benefits: Competitive We have an exciting opportunity to recruit an experienced Sales Negotiator to join our busy Marlborough office. This is an excellent opportunity for someone looking for a new challenge while working with a varied portfolio. As the post holder, you will help to generate new sales business for the office, negotiate profitable sales and contribute to the growth of the office by meeting set targets and ensuring compliance with our sales SOPS. Additionally, you will help to build and maintain strong working relationships with existing and potential clients. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Generate market appraisals, developing new business and handling own portfolio of clients to achieve or exceed agreed targets (working in conjunction with other CJ offices on joint instructions as required) Liaise with prospective purchasers, vendors and viewing staff, arrange viewing appointments, market appraisals, and negotiate offers Pro-active applicant management and communication, maximising the use of databases such as Reapit to ensure all applicant details are up to date and a successful source of potential sale instructions Maintain strong, effective relationships with vendors and applicants Maintain vendor feedback and communicate with vendors Prepare mail out and talking to prospective purchasers at the beginning of marketing of a new property Contribute to general running and profitability of the sales department Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients Consistently maintain a high standard of record keeping and communications to ensure accuracy in file management, communications and compliance Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients. Cover for other members of staff as required particularly during holiday periods What will it take to be successful? We are seeking someone with proven property sales, excellent communication, organisational and multitasking skills. You'll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential sales market is highly desirable. You may also have experience in the following: Senior Lettings Advisor, Lettings Portfolio Manager, Lettings Consultant, Lettings Portfolio Coordinator, Lettings Operations Manager, Property Lettings Specialist, Residential Lettings Coordinator, Lettings Relationship Manager, Property Lettings Consultant, Senior Lettings Associate, etc. REF-
Our global residential business is involved with some of the most prestigious residential properties around the world, offering a wide range of services including sales, lettings, residential development and consultancy across the global network. The Lettings Operations team is looking to recruit an Operations Coordinator to work within the End of Tenancy Team based at 55 Baker Street. Responsibilities Liaising with landlords and tenants towards the end of tenancies and explaining the process, arranging the necessary checkout inspections and payment of invoices Liaising with landlords and tenants regarding the deposit return at the end of a tenancy Verifying bank details with landlords and tenants General liaison with lettings office and lettings accounts to ensure smooth running of the end of tenancy procedure Organising office visits to build/maintain relationships with lettings offices and colleagues Troubleshooting landlord and tenant queries Serving of Section 21 Notice where notified/appropriate Technical skills required The ideal candidate will be able to work well on their own and within a team Strong and confident communication skills To keep up-to-date with legislation changes Signing off Deposit Release forms Approval of formal notices Support with reporting Dealing with complex complaints and queries IT Systems used Word Excel Outlook Qube SLM Experience Required: 2 years+ experience in a similar role Lettings experience is essential Strong IT Skills - Microsoft Office Knowledge of the industry is a bonus
Apr 19, 2024
Full time
Our global residential business is involved with some of the most prestigious residential properties around the world, offering a wide range of services including sales, lettings, residential development and consultancy across the global network. The Lettings Operations team is looking to recruit an Operations Coordinator to work within the End of Tenancy Team based at 55 Baker Street. Responsibilities Liaising with landlords and tenants towards the end of tenancies and explaining the process, arranging the necessary checkout inspections and payment of invoices Liaising with landlords and tenants regarding the deposit return at the end of a tenancy Verifying bank details with landlords and tenants General liaison with lettings office and lettings accounts to ensure smooth running of the end of tenancy procedure Organising office visits to build/maintain relationships with lettings offices and colleagues Troubleshooting landlord and tenant queries Serving of Section 21 Notice where notified/appropriate Technical skills required The ideal candidate will be able to work well on their own and within a team Strong and confident communication skills To keep up-to-date with legislation changes Signing off Deposit Release forms Approval of formal notices Support with reporting Dealing with complex complaints and queries IT Systems used Word Excel Outlook Qube SLM Experience Required: 2 years+ experience in a similar role Lettings experience is essential Strong IT Skills - Microsoft Office Knowledge of the industry is a bonus
BJ12: Operations Administrator Location: Roxton Salary: £22,000 - £28,000 Working Hours: Monday to Friday 8.30am to 5pm Company Benefits: Company Bonus Scheme, Private Healthcare, Enhanced pension, Group life insurance (3 x salary) Overview: First Military Recruitment are currently seeking an Operations Administrator on behalf of one of our fantastic clients based in Bedfordshire.Our clients Operations Administrator will play a fundamental role in the Service and Maintenance team, working closely with the operations Team Leader and the Senior Operations Coordinator Duties and Responsibilities: • Assist the Operations Team Leader and Senior Operations Coordinator in maintaining and updating the scheduling system for service and maintenance activities, ensuring accurate and timely information.• Coordinate with the service and maintenance team to gather necessary information for scheduling, such as availability, skill sets, and equipment requirements.• Assist in assigning tasks and scheduling work based on priority and customer requirements, liaising with customers to schedule service appointments under the guidance of the Operations Team Leader and Senior Operations Coordinator.• Liaising with customers, suppliers, and internal teams to ensure smooth delivery operations and address any issues or concerns.• Maintain and update records of service and maintenance activities, including work orders sales orders, quotations, GoCanvas, service reports, and customer feedback.• Assist in coordinating with the procurement department to ensure the availability of necessary parts and equipment for service and maintenance tasks. Also coordinating with other departments such as Finance, Sales, and Engineering to ensure effective communication and coordination of service and maintenance activities.• Assist in monitoring and tracking the progress of service and maintenance activities, ensuring adherence to schedules, and resolving any issues or delays.• Assist with stock take and deputise for Stock Controller where necessary Skills and Qualifications: • GCSE 4 in English and Maths and administrative or technical certifications are desirable.• Proven experience in an administrative role, preferably in a scheduling or coordination capacity.• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.• Excellent verbal and written communication skills, with the ability to interact with customers and internal stakeholders.• Proficient in using scheduling software and other relevant tools to manage service and maintenance activities.• Attention to detail and a commitment to delivering high-quality work.• Ability to work in a fast-paced environment and adapt to changing priorities.• Strong computer skills, including proficiency in Microsoft 365 products.• Ability to work collaboratively in a team environment. BJ12: Operations Administrator Location : Roxton Salary: £22,000 - £28,000 Working Hours: Monday to Friday 8.30am to 5pm Company Benefits: Company Bonus Scheme, Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
Apr 19, 2024
Full time
BJ12: Operations Administrator Location: Roxton Salary: £22,000 - £28,000 Working Hours: Monday to Friday 8.30am to 5pm Company Benefits: Company Bonus Scheme, Private Healthcare, Enhanced pension, Group life insurance (3 x salary) Overview: First Military Recruitment are currently seeking an Operations Administrator on behalf of one of our fantastic clients based in Bedfordshire.Our clients Operations Administrator will play a fundamental role in the Service and Maintenance team, working closely with the operations Team Leader and the Senior Operations Coordinator Duties and Responsibilities: • Assist the Operations Team Leader and Senior Operations Coordinator in maintaining and updating the scheduling system for service and maintenance activities, ensuring accurate and timely information.• Coordinate with the service and maintenance team to gather necessary information for scheduling, such as availability, skill sets, and equipment requirements.• Assist in assigning tasks and scheduling work based on priority and customer requirements, liaising with customers to schedule service appointments under the guidance of the Operations Team Leader and Senior Operations Coordinator.• Liaising with customers, suppliers, and internal teams to ensure smooth delivery operations and address any issues or concerns.• Maintain and update records of service and maintenance activities, including work orders sales orders, quotations, GoCanvas, service reports, and customer feedback.• Assist in coordinating with the procurement department to ensure the availability of necessary parts and equipment for service and maintenance tasks. Also coordinating with other departments such as Finance, Sales, and Engineering to ensure effective communication and coordination of service and maintenance activities.• Assist in monitoring and tracking the progress of service and maintenance activities, ensuring adherence to schedules, and resolving any issues or delays.• Assist with stock take and deputise for Stock Controller where necessary Skills and Qualifications: • GCSE 4 in English and Maths and administrative or technical certifications are desirable.• Proven experience in an administrative role, preferably in a scheduling or coordination capacity.• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.• Excellent verbal and written communication skills, with the ability to interact with customers and internal stakeholders.• Proficient in using scheduling software and other relevant tools to manage service and maintenance activities.• Attention to detail and a commitment to delivering high-quality work.• Ability to work in a fast-paced environment and adapt to changing priorities.• Strong computer skills, including proficiency in Microsoft 365 products.• Ability to work collaboratively in a team environment. BJ12: Operations Administrator Location : Roxton Salary: £22,000 - £28,000 Working Hours: Monday to Friday 8.30am to 5pm Company Benefits: Company Bonus Scheme, Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
Job Title: Business Submission Team Leader Location: Holborn Salary: 30k - 35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Apr 19, 2024
Full time
Job Title: Business Submission Team Leader Location: Holborn Salary: 30k - 35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Job Title: Administrator and Scheduling Coordinator Salary: 17.72 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP We are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client's HomeCare Directorate team. This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs. As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service. Key Duties and Responsibilities: Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators. Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service. Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications. Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored. Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements. Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution. Engage in any other administrative duties as requested by line management. Requirements: Proven experience in prioritizing workloads in a busy environment. Exceptional communication, administration, and customer service skills. Proficiency in Microsoft programs and database management. Organized, efficient, and a committed team player. If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 19, 2024
Seasonal
Job Title: Administrator and Scheduling Coordinator Salary: 17.72 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP We are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client's HomeCare Directorate team. This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs. As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service. Key Duties and Responsibilities: Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators. Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service. Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications. Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored. Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements. Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution. Engage in any other administrative duties as requested by line management. Requirements: Proven experience in prioritizing workloads in a busy environment. Exceptional communication, administration, and customer service skills. Proficiency in Microsoft programs and database management. Organized, efficient, and a committed team player. If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
An opportunity for an Head of SHEQ has become available with a leading utility contractor working on a significant framework in the London area The company operate across the South of England and are responsible for delivering a number of clean and foul water frameworks for a range of water authorities. This is a senior strategic role offering a great deal of autonomy and the chance to work as an integral part of the leadership team. The Role Reporting to the Operations Director responsibilities will include: Managing the certification process for ISO 9001, ISO14001 and OHSAS 18001 standards Leading all surveillance and certification audits Ensuring that a professional and competent team of advisors is in place to provide support in all SHEQ Managing the development and structure of the team to ensure that the ongoing needs of the Company and its strategies are met. Monitoring SHEQ advisors' inspections and give guidance and advise on any non-conformance issues to ensure compliance. Managing overall performance of the SHEQ team including performance management by way of completing annual reviews and producing KPI's Managing, collate and review records of incidents and accidents, and produce appropriate statistics to Board level. Tracking incident and accident trends to ensure that management controls remain effective and take appropriate action when areas of actual and potential weakness are identified. Preparing information for the monthly SHEQ board report. Experience Required Thorough knowledge of appropriate health, safety and environmental legislation and 9001, 14001 and 18001 and NEBOSH Construction Certificate are essential. Experience within the utility sector is desirable however applications from within the wider civil engineering or infrastructure sectors will be equally considered. Sigh up to receive email alerts when similar jobs become available. I was kept updated and got my CV seen, contacted me to tell me I was selected for the interview, kept in contact telling me that I had passed the interview and that I got the job. Intersect Global still keeps in touch seeing how things are going. Which in my opinion is fantastic. I would recommend them to anyone looking for a new position. Network Planner - FTTP I.G January 2019 Network Planner - FTTP I.G January 2019 Recruitment process was great. From start to employment was a week or so, very efficient. James Dunkley was always contactable and kept me up to date with all developments Quantity Surveyor J. N September 2022 Quantity Surveyor J. N September 2022 Having worked in recruitment myself, I am well aware of what it takes. James had exceptional knowledge of both the role, and my skill set. This meant he understood an experienced Cost Estimator, such as myself, could bring to as a Quantity Surveyor. During the recruitment process he was continually working for me, searching for suitable roles, and finding me interviews. Even now I have successfully started a new position through him, he continues to offer support as I bed in at my new company. The best thing I can say, is that if I am looking for a job in future, he will be my first port of call. Quantity Surveyor J.H October 2016 Quantity Surveyor J.H October 2016 James was on hand and proactive throughout. Frequent catch ups and post interview reviews. Very happy with the recruitment process, wouldn't change anything. Programme Manager K.P November 2022 James was fantastic to work with. As a recruiter he maintained a highly professional demeanour & was always friendly when communicating and even managed to find me my perfect job. If all staff at Intersect Global conduct themselves in the same way I wouldn't have any hesitation in recommending this company to others seeking help in finding the right job. NRSWA Coordinator K.W May 2017 James Dunkley is fantastic to work with. As a recruiter he was highly professional, and was always very friendly, and found me the perfect job instantly! James was quick to understand the kind of role I was looking for, recognising my strengths and putting me forward for exactly the right job. He was always there to help throughout the process. I could not recommend intersect more highly. Quantity Surveyor M.A July 2019 Quantity Surveyor M.A July 2019 The service I received was absolutely excellent. Generally when you sign up to a job agency you hear very little after that, but I was looked after throughout the whole placement process and I felt informed the whole time. Thank you Intersect Global! Business Improvement Manager R.H October 2016 Business Improvement Manager R.H October 2016 I thought James was brilliant. He walked me through the role, so I really understood what was expected, kept in touch throughout with updates and was always quick to come back to me. It was a pleasure working with him. PMO Manager S. W September 2022 PMO Manager S. W September 2022 Intersect Global helped me secure me a brilliant role within 4 weeks. My consultant was very professional throughout the process and was able to place me in a role that matched my skill sets. I would not hesitate to use Intersect Global again. Thanks once again for all your help. Business Design Centre 52, Upper Street London N1 0QH PLATF9RM Hove Town Hall Church Road, BN3 2AF
Apr 19, 2024
Full time
An opportunity for an Head of SHEQ has become available with a leading utility contractor working on a significant framework in the London area The company operate across the South of England and are responsible for delivering a number of clean and foul water frameworks for a range of water authorities. This is a senior strategic role offering a great deal of autonomy and the chance to work as an integral part of the leadership team. The Role Reporting to the Operations Director responsibilities will include: Managing the certification process for ISO 9001, ISO14001 and OHSAS 18001 standards Leading all surveillance and certification audits Ensuring that a professional and competent team of advisors is in place to provide support in all SHEQ Managing the development and structure of the team to ensure that the ongoing needs of the Company and its strategies are met. Monitoring SHEQ advisors' inspections and give guidance and advise on any non-conformance issues to ensure compliance. Managing overall performance of the SHEQ team including performance management by way of completing annual reviews and producing KPI's Managing, collate and review records of incidents and accidents, and produce appropriate statistics to Board level. Tracking incident and accident trends to ensure that management controls remain effective and take appropriate action when areas of actual and potential weakness are identified. Preparing information for the monthly SHEQ board report. Experience Required Thorough knowledge of appropriate health, safety and environmental legislation and 9001, 14001 and 18001 and NEBOSH Construction Certificate are essential. Experience within the utility sector is desirable however applications from within the wider civil engineering or infrastructure sectors will be equally considered. Sigh up to receive email alerts when similar jobs become available. I was kept updated and got my CV seen, contacted me to tell me I was selected for the interview, kept in contact telling me that I had passed the interview and that I got the job. Intersect Global still keeps in touch seeing how things are going. Which in my opinion is fantastic. I would recommend them to anyone looking for a new position. Network Planner - FTTP I.G January 2019 Network Planner - FTTP I.G January 2019 Recruitment process was great. From start to employment was a week or so, very efficient. James Dunkley was always contactable and kept me up to date with all developments Quantity Surveyor J. N September 2022 Quantity Surveyor J. N September 2022 Having worked in recruitment myself, I am well aware of what it takes. James had exceptional knowledge of both the role, and my skill set. This meant he understood an experienced Cost Estimator, such as myself, could bring to as a Quantity Surveyor. During the recruitment process he was continually working for me, searching for suitable roles, and finding me interviews. Even now I have successfully started a new position through him, he continues to offer support as I bed in at my new company. The best thing I can say, is that if I am looking for a job in future, he will be my first port of call. Quantity Surveyor J.H October 2016 Quantity Surveyor J.H October 2016 James was on hand and proactive throughout. Frequent catch ups and post interview reviews. Very happy with the recruitment process, wouldn't change anything. Programme Manager K.P November 2022 James was fantastic to work with. As a recruiter he maintained a highly professional demeanour & was always friendly when communicating and even managed to find me my perfect job. If all staff at Intersect Global conduct themselves in the same way I wouldn't have any hesitation in recommending this company to others seeking help in finding the right job. NRSWA Coordinator K.W May 2017 James Dunkley is fantastic to work with. As a recruiter he was highly professional, and was always very friendly, and found me the perfect job instantly! James was quick to understand the kind of role I was looking for, recognising my strengths and putting me forward for exactly the right job. He was always there to help throughout the process. I could not recommend intersect more highly. Quantity Surveyor M.A July 2019 Quantity Surveyor M.A July 2019 The service I received was absolutely excellent. Generally when you sign up to a job agency you hear very little after that, but I was looked after throughout the whole placement process and I felt informed the whole time. Thank you Intersect Global! Business Improvement Manager R.H October 2016 Business Improvement Manager R.H October 2016 I thought James was brilliant. He walked me through the role, so I really understood what was expected, kept in touch throughout with updates and was always quick to come back to me. It was a pleasure working with him. PMO Manager S. W September 2022 PMO Manager S. W September 2022 Intersect Global helped me secure me a brilliant role within 4 weeks. My consultant was very professional throughout the process and was able to place me in a role that matched my skill sets. I would not hesitate to use Intersect Global again. Thanks once again for all your help. Business Design Centre 52, Upper Street London N1 0QH PLATF9RM Hove Town Hall Church Road, BN3 2AF
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Business Support Coordinator - Professional Services GRG are pleased to be working with a professional services organisation looking to recruit a Business Support Coordinator on a maternity cover contract. In this role you will be responsible for providing comprehensive administrative and operational support their Office Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre Up to 32,000 12 Month FTC Joining a well established professional services organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 19, 2024
Contractor
Business Support Coordinator - Professional Services GRG are pleased to be working with a professional services organisation looking to recruit a Business Support Coordinator on a maternity cover contract. In this role you will be responsible for providing comprehensive administrative and operational support their Office Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre Up to 32,000 12 Month FTC Joining a well established professional services organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
We are currently recruiting for a Senior Project Coordinator to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working.Your CompanyA Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh.Your RoleYou will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and mentor/lead a junior Project Manager to support on this.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools.What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience acting as a lead or mentor for more junior members of staff Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary £39,189- £40,221 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 19, 2024
Full time
We are currently recruiting for a Senior Project Coordinator to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working.Your CompanyA Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh.Your RoleYou will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and mentor/lead a junior Project Manager to support on this.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools.What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience acting as a lead or mentor for more junior members of staff Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary £39,189- £40,221 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We're looking for an Operations Director to build and lead our company operations. This is a senior leadership role to be based in London and reporting directly to the company CEO.The Operations Director will supervise various operation staffing (HR, finance, Service delivery, customer service, ) and help other department managers to set goals, manage employees, and improve efficiency when needed. Key responsibilities Processes, procedures and policies: Monitor the business procedures according to organisational objectives and apply improvements, by ensuring they are recorded, available and implemented. Legal and Contract Management: Review, approve and manage contracts and other legal documentation related to employees, suppliers and clients. Ensure compliance with applicable laws and work closely with the company's legal advisory firm (when applicable) to fulfil company legal needs (eg: fundraising, employment, etc) and to manage the company IP portfolio. Human Resources Management: Supervise the HR coordinator to ensure HR compliance with labour laws and create a positive work environment. Finance: Work with the Head of Finance to ensure that all the Acurable companies run with legality and conformity to established regulations. Review financial information and adjust operational budgets to promote profitability, and help toIdentifying more cost-efficient ways to do business, setting and executing department and maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration. Service delivery: Oversee the end-to-end process of fulfilling client orders, ensuring efficient contract signing, order processing, procurement, timely shipment, quality assurance, and on-time delivery. Collaborate with sales, production, and logistics teams to meet customer demands, maintain high customer satisfaction levels, and address any order-related issues promptly. Manage and optimise all aspects of Acurable's fulfilment service (send / receive kits to patients). Customer Support: Manage and optimise all aspects of the customer support process for both patients (fulfilment service) and clients (healthcare professionals), including promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience. Quality Assurance and Compliance: Implement and maintain quality control procedures to meet regulatory requirements, ensure compliance with ISO 13485 requirements across all company functions, plan and lead external annual regulatory/compliance audits, Technical file maintenance, postmarket surveillance, and quality management. Public Relationship: collaborating with the PR team to plan and execute publicity campaigns, relationships with media and important influencers. Stakeholder Communication and Reporting: Prepare comprehensive documentation for high-level stakeholders, including materials for board meetings, presentation for strategic partners, KPI, fundraising documentation, reports for awarded grants (eg: Innovate UK). HOW TO APPLY Please send your CV to with the subject "Application - Operations Director", including an introduction about why you want to join our company, why you think you are the right candidate for the position, your salary expectations and current location. You can view our recruitment privacy policy here . Acurable is a fast-growing, venture backed MedTech start-up with offices in London and Seville (and soon in the US). We create accurate and user-friendly wearable medical devices intended to be used by patients at home. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. AcuPebble has won some of the most respected awards in the industry, among them an XPrize, a Med-Tech Innovation Award and a WA4STEAM Award, to name just a few. The technology, our company and team are also frequently featured in national and global media. Recent examples include BBC News, Bloomberg TV, Fox News and Techcrunch. In 2020 our first product, AcuPebble SA100, became the first medical device in the world to obtain the CE mark for the automated diagnosis of obstructive sleep apnoea at home, and a few months later the product gained FDA clearance for home sleep apnoea testing in the US. AcuPebble SA100 is now in use within healthcare organisations across the UK and Europe, and will be launching in the USA in the coming months. At the same time we continue our research to develop new products that will fundamentally improve the lives of millions of people suffering from serious chronic conditions such as COPD, Asthma and Epilepsy. We're a small but fast-growing company with big ambitions (30 people). To achieve them, we're building a team of exceptional people who are inspired by our vision, share our values, and who have the attitude and skills required to help Acurable succeed. In return, we provide a fun, challenging and inspiring work environment where you can make a huge difference to the lives of millions of people worldwide.
Apr 19, 2024
Full time
We're looking for an Operations Director to build and lead our company operations. This is a senior leadership role to be based in London and reporting directly to the company CEO.The Operations Director will supervise various operation staffing (HR, finance, Service delivery, customer service, ) and help other department managers to set goals, manage employees, and improve efficiency when needed. Key responsibilities Processes, procedures and policies: Monitor the business procedures according to organisational objectives and apply improvements, by ensuring they are recorded, available and implemented. Legal and Contract Management: Review, approve and manage contracts and other legal documentation related to employees, suppliers and clients. Ensure compliance with applicable laws and work closely with the company's legal advisory firm (when applicable) to fulfil company legal needs (eg: fundraising, employment, etc) and to manage the company IP portfolio. Human Resources Management: Supervise the HR coordinator to ensure HR compliance with labour laws and create a positive work environment. Finance: Work with the Head of Finance to ensure that all the Acurable companies run with legality and conformity to established regulations. Review financial information and adjust operational budgets to promote profitability, and help toIdentifying more cost-efficient ways to do business, setting and executing department and maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration. Service delivery: Oversee the end-to-end process of fulfilling client orders, ensuring efficient contract signing, order processing, procurement, timely shipment, quality assurance, and on-time delivery. Collaborate with sales, production, and logistics teams to meet customer demands, maintain high customer satisfaction levels, and address any order-related issues promptly. Manage and optimise all aspects of Acurable's fulfilment service (send / receive kits to patients). Customer Support: Manage and optimise all aspects of the customer support process for both patients (fulfilment service) and clients (healthcare professionals), including promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience. Quality Assurance and Compliance: Implement and maintain quality control procedures to meet regulatory requirements, ensure compliance with ISO 13485 requirements across all company functions, plan and lead external annual regulatory/compliance audits, Technical file maintenance, postmarket surveillance, and quality management. Public Relationship: collaborating with the PR team to plan and execute publicity campaigns, relationships with media and important influencers. Stakeholder Communication and Reporting: Prepare comprehensive documentation for high-level stakeholders, including materials for board meetings, presentation for strategic partners, KPI, fundraising documentation, reports for awarded grants (eg: Innovate UK). HOW TO APPLY Please send your CV to with the subject "Application - Operations Director", including an introduction about why you want to join our company, why you think you are the right candidate for the position, your salary expectations and current location. You can view our recruitment privacy policy here . Acurable is a fast-growing, venture backed MedTech start-up with offices in London and Seville (and soon in the US). We create accurate and user-friendly wearable medical devices intended to be used by patients at home. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. AcuPebble has won some of the most respected awards in the industry, among them an XPrize, a Med-Tech Innovation Award and a WA4STEAM Award, to name just a few. The technology, our company and team are also frequently featured in national and global media. Recent examples include BBC News, Bloomberg TV, Fox News and Techcrunch. In 2020 our first product, AcuPebble SA100, became the first medical device in the world to obtain the CE mark for the automated diagnosis of obstructive sleep apnoea at home, and a few months later the product gained FDA clearance for home sleep apnoea testing in the US. AcuPebble SA100 is now in use within healthcare organisations across the UK and Europe, and will be launching in the USA in the coming months. At the same time we continue our research to develop new products that will fundamentally improve the lives of millions of people suffering from serious chronic conditions such as COPD, Asthma and Epilepsy. We're a small but fast-growing company with big ambitions (30 people). To achieve them, we're building a team of exceptional people who are inspired by our vision, share our values, and who have the attitude and skills required to help Acurable succeed. In return, we provide a fun, challenging and inspiring work environment where you can make a huge difference to the lives of millions of people worldwide.
Pyramid8 are currently working for an interesting opportunity as an Administration Coordinator to support various departments from HR, Health & Safety and Finance. They are looking for an enthusiastic and highly organized individual who can work as a team or autonomously. Overview To support all areas of the business in terms of administration and office support. You will co-ordinate all necessary functions to ensure that all areas of the business are supported accordingly. Working for a fast-paced growing organisation with a prestigious office in the heart of Leeds City Centre. They deliver solutions to help retail organisations plan and gain the best out of the products they provide. Reporting to the Operations Manager you will on a variety of administration tasks supporting the overall day-to-day running of the business. Key competencies Plans thoroughly tasks, times and responsibilities Ability to organize information effectively Is able to deal with many things at once Has a positive "can do" approach to work To be methodical and follow appropriate processes, policies and procedures. Ability to plan tasks, times and responsibilities in order to meet both internal and external customer requirements. Promote excellence in customer service. Build and maintain good internal and external working relationships. Ensure written communication is clear and accurate, in line with the job requirements. Main Duties Management and co-ordination of HR Onboarding for new employees Management of online holiday system Management of employee expenses system Ensuring personnel records are kept up to date Developing HR processes Health and safety administration and co-ordination to ensure compliance and accurate record keeping. Keeping of general company records including: Phone lists Car schedules Employee Lists etc. Management of telecommunications to include both landlines and mobile phones. Managing and renewing contracts as required. Arrangement of all travel bookings such as flights, hotels and car hire in the most cost effective way. To co-ordinate internal and external meetings and arrange catering as required. Upkeep of company insurance policies and claim reporting/handling Upkeep of premises including co-ordination of general maintenance and cleaning. Ordering of all office supplies such as stationery, canteen & cleaning supplies etc. Any other duties deemed to be within your abilities.
Apr 18, 2024
Full time
Pyramid8 are currently working for an interesting opportunity as an Administration Coordinator to support various departments from HR, Health & Safety and Finance. They are looking for an enthusiastic and highly organized individual who can work as a team or autonomously. Overview To support all areas of the business in terms of administration and office support. You will co-ordinate all necessary functions to ensure that all areas of the business are supported accordingly. Working for a fast-paced growing organisation with a prestigious office in the heart of Leeds City Centre. They deliver solutions to help retail organisations plan and gain the best out of the products they provide. Reporting to the Operations Manager you will on a variety of administration tasks supporting the overall day-to-day running of the business. Key competencies Plans thoroughly tasks, times and responsibilities Ability to organize information effectively Is able to deal with many things at once Has a positive "can do" approach to work To be methodical and follow appropriate processes, policies and procedures. Ability to plan tasks, times and responsibilities in order to meet both internal and external customer requirements. Promote excellence in customer service. Build and maintain good internal and external working relationships. Ensure written communication is clear and accurate, in line with the job requirements. Main Duties Management and co-ordination of HR Onboarding for new employees Management of online holiday system Management of employee expenses system Ensuring personnel records are kept up to date Developing HR processes Health and safety administration and co-ordination to ensure compliance and accurate record keeping. Keeping of general company records including: Phone lists Car schedules Employee Lists etc. Management of telecommunications to include both landlines and mobile phones. Managing and renewing contracts as required. Arrangement of all travel bookings such as flights, hotels and car hire in the most cost effective way. To co-ordinate internal and external meetings and arrange catering as required. Upkeep of company insurance policies and claim reporting/handling Upkeep of premises including co-ordination of general maintenance and cleaning. Ordering of all office supplies such as stationery, canteen & cleaning supplies etc. Any other duties deemed to be within your abilities.
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Job Purpose The Radiation Safety Officer (RSO) is responsible for the execution of Weatherford's global radiation strategy, supporting, advising and monitoring the implementation and compliance with the company's radiation protection standard. The RSO will help ensure local regulatory compliance (IRR17, EASR18, EPR16, CDG09), acting as liaison and advisor for all radiation protection / security matters including interfacing with Government agencies & competent authorities (HSE, SEPA, EA, ONR & Police), customers, vendors, procurement, assets & inventory departments and in country / Geozone QHSSE. Ensuring alignment with Weatherford's Management System (OEPS). The role is responsible for implementing and maintaining local procedures and work instructions to ensure they promote practices that include the safe usage of radioactive material in accordance with the philosophy of keeping exposure to employees and members of the public As Low As Reasonably Practicable (ALARP). Acts as the facilities custodian of regulatory required paperwork. As and when required, will support and help maintain compliance for additional hazardous materials utilised within the business (Lithium Batteries & Explosives). Duties and Responsibilities SAFETY & COMPLIANCE Maintains safety and service quality as first priorities when working across all areas of the business. Where required in the case of non-conformance, exercises 'Stop Work Authority' to suspend operations involving radioactive materials. Maintains the highest standards of corporate & local governance ensuring that all activities are carried out ethically and in compliance with company policies, relevant laws, regulations, standards and industry practices. Supports the Legal, Facilities, Compliance and Assurance departments as required. Ensure compliance with any additional trade compliance laws for specific radioactive material or device that has dual use purposes (ex. Pulsed Neutron Generator). Ensuring the completion of a Root Cause Analysis for all Radiation incidents/exposures in facility/Field Operations of responsibility. OPERATIONAL CAPABILITY Manage and co-ordinate the Radiation Protection Program to ensure compliance to Weatherford standards and local regulations in the facility/field operations under their jurisdiction, ensuring any potential improvements or other required changes are communicated to the Global QHSE team. Develop, implement and maintain local radiation protection procedures and/or management plans as necessary to fulfil regulatory or client requirements. Ensuring Local Rules, work instructions, risk assessments and safe work practices (control of exposure) are in place for personnel working with radioactive material. Maintain, renew and update all licenses and permits pertaining to the use, storage or transportation of radioactive material with full traceability. Ensure that licensed radioactive material in the company's possession or used by the company is limited to those specified in the license. Ensure the terms and conditions of the applicable Radiation licenses are met and the required reports/records, such as personnel authorisation, exposure, inventory, surveys and usage records, etc. are periodically reviewed for accuracy and compliance with regulations and license conditions. Implement, monitor and maintain records of the radiation training program for employees. Maintain the leak test program and/or supervise leak testing of sealed sources as applicable. Procure and maintain radiation survey instruments, establishing and maintaining and up to date instrument calibration program, ensuring they are capable of detecting type of radiation used or handled within the facility or any field operations. Ensure radioactive materials (RAM) source inventory file is available for all RAM in the facility, with full traceability from cradle to grave. Administer the radiation dosimeter program for the facility/Field Operations of responsibility, including setting the local procedure for handling female radiation workers, per the local regulations. Ensure proper disposal of Radioactive Material as per country / district regulatory requirements, with the approved vendor as per company's Supply Chain procedure / standard. Ensure all records are maintained from cradle to grave. Maintain security standards in line with Police (CTSA) recommendations and the radiation standard at the facility/field operations of responsibility. Ensure security risk assessments are conducted for all storage operations, usage and transportation of RAM. Ensure vendors providing services and products relating to Radioactive materials are vetted using Weatherford standards for approved supplier. Act as the contact for all domestic, international imports and exports for the facility of responsibility and develop facility specific radioactive material shipping procedure. This includes preparation, packaging and completing dangerous goods transportation paperwork (ADR/IATA /IMDG certified). Conduct regular facility/field site inspections/audits to validate compliance to company operational excellence & Standards and local legislative requirements. Audit facility/field operations radiation emergency response & contingency plans and implement changes to improve overall emergency response management. Assist and lead the investigation of facility/field operations radiation related incidents, in conjunction with local authority and the appropriate business unit/product line within Weatherford. Supports the Country HazMat manager in conducting legislative assessments to determine gaps between local legislation and Weatherford's standards, recorded in Management of Change (MOC). Perform any other duties commensurate with the job scope as directed by the Country & Global HazMat mangers. CLIENT COMMUNICATION Act as liaison with local regulatory bodies for audits & notification requirements, this includes interfacing with government agencies, customers, vendors, trade compliance, logistics, other local country management and employees. Liaise with the appointed RPA for guidance on compliance with regulations and annual audit. To provide internal and external (authorities) reports/notifications to time and quality. PEOPLE MANAGEMENT & DEVELOPMENT Follow up with the business unit leaders with the identified BU radiation training implementation for all identified radiation employees. VISION & LEADERSHIP Endeavour to lead by example , actively inspire and produce momentum for employees to follow suit. Qualifications Required 2 years' experience in Oil & gas industry. Radiation Protection Supervisor (RPS) trained. ADR / IATA / IMDG certified. Ability to communicate, both verbally and in writing (English) Understanding of IRR17 requirements Able to communicate at senior manager level. Good computer skills The physical ability to immediately respond to emergency situations. Preferred University Degree. Lead Auditor qualified. 3+ years as Health & Safety Coordinator or Business Unit (Radiation Safety Officer / RPS) Proven ability to communicate with Government authorities. . click apply for full job details
Apr 18, 2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Job Purpose The Radiation Safety Officer (RSO) is responsible for the execution of Weatherford's global radiation strategy, supporting, advising and monitoring the implementation and compliance with the company's radiation protection standard. The RSO will help ensure local regulatory compliance (IRR17, EASR18, EPR16, CDG09), acting as liaison and advisor for all radiation protection / security matters including interfacing with Government agencies & competent authorities (HSE, SEPA, EA, ONR & Police), customers, vendors, procurement, assets & inventory departments and in country / Geozone QHSSE. Ensuring alignment with Weatherford's Management System (OEPS). The role is responsible for implementing and maintaining local procedures and work instructions to ensure they promote practices that include the safe usage of radioactive material in accordance with the philosophy of keeping exposure to employees and members of the public As Low As Reasonably Practicable (ALARP). Acts as the facilities custodian of regulatory required paperwork. As and when required, will support and help maintain compliance for additional hazardous materials utilised within the business (Lithium Batteries & Explosives). Duties and Responsibilities SAFETY & COMPLIANCE Maintains safety and service quality as first priorities when working across all areas of the business. Where required in the case of non-conformance, exercises 'Stop Work Authority' to suspend operations involving radioactive materials. Maintains the highest standards of corporate & local governance ensuring that all activities are carried out ethically and in compliance with company policies, relevant laws, regulations, standards and industry practices. Supports the Legal, Facilities, Compliance and Assurance departments as required. Ensure compliance with any additional trade compliance laws for specific radioactive material or device that has dual use purposes (ex. Pulsed Neutron Generator). Ensuring the completion of a Root Cause Analysis for all Radiation incidents/exposures in facility/Field Operations of responsibility. OPERATIONAL CAPABILITY Manage and co-ordinate the Radiation Protection Program to ensure compliance to Weatherford standards and local regulations in the facility/field operations under their jurisdiction, ensuring any potential improvements or other required changes are communicated to the Global QHSE team. Develop, implement and maintain local radiation protection procedures and/or management plans as necessary to fulfil regulatory or client requirements. Ensuring Local Rules, work instructions, risk assessments and safe work practices (control of exposure) are in place for personnel working with radioactive material. Maintain, renew and update all licenses and permits pertaining to the use, storage or transportation of radioactive material with full traceability. Ensure that licensed radioactive material in the company's possession or used by the company is limited to those specified in the license. Ensure the terms and conditions of the applicable Radiation licenses are met and the required reports/records, such as personnel authorisation, exposure, inventory, surveys and usage records, etc. are periodically reviewed for accuracy and compliance with regulations and license conditions. Implement, monitor and maintain records of the radiation training program for employees. Maintain the leak test program and/or supervise leak testing of sealed sources as applicable. Procure and maintain radiation survey instruments, establishing and maintaining and up to date instrument calibration program, ensuring they are capable of detecting type of radiation used or handled within the facility or any field operations. Ensure radioactive materials (RAM) source inventory file is available for all RAM in the facility, with full traceability from cradle to grave. Administer the radiation dosimeter program for the facility/Field Operations of responsibility, including setting the local procedure for handling female radiation workers, per the local regulations. Ensure proper disposal of Radioactive Material as per country / district regulatory requirements, with the approved vendor as per company's Supply Chain procedure / standard. Ensure all records are maintained from cradle to grave. Maintain security standards in line with Police (CTSA) recommendations and the radiation standard at the facility/field operations of responsibility. Ensure security risk assessments are conducted for all storage operations, usage and transportation of RAM. Ensure vendors providing services and products relating to Radioactive materials are vetted using Weatherford standards for approved supplier. Act as the contact for all domestic, international imports and exports for the facility of responsibility and develop facility specific radioactive material shipping procedure. This includes preparation, packaging and completing dangerous goods transportation paperwork (ADR/IATA /IMDG certified). Conduct regular facility/field site inspections/audits to validate compliance to company operational excellence & Standards and local legislative requirements. Audit facility/field operations radiation emergency response & contingency plans and implement changes to improve overall emergency response management. Assist and lead the investigation of facility/field operations radiation related incidents, in conjunction with local authority and the appropriate business unit/product line within Weatherford. Supports the Country HazMat manager in conducting legislative assessments to determine gaps between local legislation and Weatherford's standards, recorded in Management of Change (MOC). Perform any other duties commensurate with the job scope as directed by the Country & Global HazMat mangers. CLIENT COMMUNICATION Act as liaison with local regulatory bodies for audits & notification requirements, this includes interfacing with government agencies, customers, vendors, trade compliance, logistics, other local country management and employees. Liaise with the appointed RPA for guidance on compliance with regulations and annual audit. To provide internal and external (authorities) reports/notifications to time and quality. PEOPLE MANAGEMENT & DEVELOPMENT Follow up with the business unit leaders with the identified BU radiation training implementation for all identified radiation employees. VISION & LEADERSHIP Endeavour to lead by example , actively inspire and produce momentum for employees to follow suit. Qualifications Required 2 years' experience in Oil & gas industry. Radiation Protection Supervisor (RPS) trained. ADR / IATA / IMDG certified. Ability to communicate, both verbally and in writing (English) Understanding of IRR17 requirements Able to communicate at senior manager level. Good computer skills The physical ability to immediately respond to emergency situations. Preferred University Degree. Lead Auditor qualified. 3+ years as Health & Safety Coordinator or Business Unit (Radiation Safety Officer / RPS) Proven ability to communicate with Government authorities. . click apply for full job details
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.