We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Apr 18, 2024
Full time
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Manager, Corporate Strategy page is loaded Manager, Corporate Strategy Apply locations London time type Full time posted on Posted 4 Days Ago job requisition id R75597 Are you a strategy professional who wants to drive growth and generate actionable strategic insights for senior internal stakeholders? Are you interested in working for an organisation with a mission? About our Team RELX is a leading global FTSE 100 information and analytics company headquartered in London. We aim to advance science, health, law, and deter fraud and financial crime About the Role As a RELX strategist, your role is to drive growth and guide data and digital businesses strategically. You will deliver on group-wide and business unit specific strategic initiatives, supporting them throughout the process. Responsibilities Designing and managing strategy projects that deliver actionable recommendations Participating in project planning, leading project analysis, and supporting successful implementation. Managing annual strategic planning for RELX and facilitating knowledge sharing across internal and external stakeholders. Delivering presentations to senior stakeholders. Analyzing data both qualitatively and quantitatively. Requirements Have proven experience in strategic consulting with a top strategy firm. Have an advanced educational background. Be an exceptional qualitative and quantitative analytical thinker with outstanding communication and presentation skills Be able to manage varied projects simultaneously and work effectively with senior stakeholders Be able to think strategically and tactically while paying attention to detail Be a problem solver who can think creatively Be internally-motivated, positive, enthusiastic and self-starting Possess excellent interpersonal skills, high emotional intelligence, and a cooperative working style. Be able to communicate and lead projects in multi-cultural, multi-national environments Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business RELX is a global provider of information-based analytics and decision tools for professional and business customers. The group serves customers in more than 180 geographies and has offices in about 40 countries. It employs over 35,000 people, of whom almost half are in North America. The headquarters is in London. The market capitalization is about £54bn ($56bn), making it one of the 10 largest listed companies in the UK. The company is listed on the London Stock Exchange, Euronext and NYSE. The company has four market segments. It develops information-based analytics and decision tools for professional and business customers in the Risk, Scientific, Technical & Medical, Legal, and Exhibitions sectors. RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-. Please read our Candidate Privacy Policy . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.
Apr 18, 2024
Full time
Manager, Corporate Strategy page is loaded Manager, Corporate Strategy Apply locations London time type Full time posted on Posted 4 Days Ago job requisition id R75597 Are you a strategy professional who wants to drive growth and generate actionable strategic insights for senior internal stakeholders? Are you interested in working for an organisation with a mission? About our Team RELX is a leading global FTSE 100 information and analytics company headquartered in London. We aim to advance science, health, law, and deter fraud and financial crime About the Role As a RELX strategist, your role is to drive growth and guide data and digital businesses strategically. You will deliver on group-wide and business unit specific strategic initiatives, supporting them throughout the process. Responsibilities Designing and managing strategy projects that deliver actionable recommendations Participating in project planning, leading project analysis, and supporting successful implementation. Managing annual strategic planning for RELX and facilitating knowledge sharing across internal and external stakeholders. Delivering presentations to senior stakeholders. Analyzing data both qualitatively and quantitatively. Requirements Have proven experience in strategic consulting with a top strategy firm. Have an advanced educational background. Be an exceptional qualitative and quantitative analytical thinker with outstanding communication and presentation skills Be able to manage varied projects simultaneously and work effectively with senior stakeholders Be able to think strategically and tactically while paying attention to detail Be a problem solver who can think creatively Be internally-motivated, positive, enthusiastic and self-starting Possess excellent interpersonal skills, high emotional intelligence, and a cooperative working style. Be able to communicate and lead projects in multi-cultural, multi-national environments Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business RELX is a global provider of information-based analytics and decision tools for professional and business customers. The group serves customers in more than 180 geographies and has offices in about 40 countries. It employs over 35,000 people, of whom almost half are in North America. The headquarters is in London. The market capitalization is about £54bn ($56bn), making it one of the 10 largest listed companies in the UK. The company is listed on the London Stock Exchange, Euronext and NYSE. The company has four market segments. It develops information-based analytics and decision tools for professional and business customers in the Risk, Scientific, Technical & Medical, Legal, and Exhibitions sectors. RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-. Please read our Candidate Privacy Policy . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.
We are thrilled to be supporting our client whom we have been working with for nearly 10 years. They are known for their outstanding service and how they look after their staff. As a Travel Sales Support / Account Manager you will assist and support a growing and dynamic sales team. This is a great opportunity for an experienced applicant within a Tour Operator / DMC working within travel sales / quotations or operations! This is a Hybrid position based in Central London As a Sales Support Executive you will undertake an array of tasks & responsibilities: Creating, amending and sending Quotes requests. Developing and maintaining client relations. Preparing and sending out offers and follow up with customers to win business. Managing and developing client relationships. Checking and maintaining hotel options and deadlines. Active involvement in operational aspects as required. Assisting accounts department with any credit control queries. Supporting Operations during peak season. Skills our client is seeking : Experience working within a Tour Operator or Travel Agency IN Sales OR working in a Hotel Reservations Customer oriented approach and able to make calls to clients. Excellent interpersonal skills Able to work under pressure and with tight deadlines Flexibility and adaptability in a fast-moving environment Fluent written and verbal English Be competent on Excel, Word and Power point. Antella Travel recruitment is committed to working with our clients in creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to religion, national origin, race, colour, gender, gender identity, sexual orientation, disability or age.
Apr 18, 2024
Full time
We are thrilled to be supporting our client whom we have been working with for nearly 10 years. They are known for their outstanding service and how they look after their staff. As a Travel Sales Support / Account Manager you will assist and support a growing and dynamic sales team. This is a great opportunity for an experienced applicant within a Tour Operator / DMC working within travel sales / quotations or operations! This is a Hybrid position based in Central London As a Sales Support Executive you will undertake an array of tasks & responsibilities: Creating, amending and sending Quotes requests. Developing and maintaining client relations. Preparing and sending out offers and follow up with customers to win business. Managing and developing client relationships. Checking and maintaining hotel options and deadlines. Active involvement in operational aspects as required. Assisting accounts department with any credit control queries. Supporting Operations during peak season. Skills our client is seeking : Experience working within a Tour Operator or Travel Agency IN Sales OR working in a Hotel Reservations Customer oriented approach and able to make calls to clients. Excellent interpersonal skills Able to work under pressure and with tight deadlines Flexibility and adaptability in a fast-moving environment Fluent written and verbal English Be competent on Excel, Word and Power point. Antella Travel recruitment is committed to working with our clients in creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to religion, national origin, race, colour, gender, gender identity, sexual orientation, disability or age.
LA International Computer Consultants Ltd
Stoke-on-trent, Staffordshire
Position: Senior Recruitment Consultant Earnings: £80k - £130k We are looking for an ambitious, motivated and experienced Senior Recruitment Consultant to join one of our UK operating Divisions and manage a long-standing, high volume and fast-paced IT/technology client. Reporting to the Recruitment Manager, the Senior Recruitment Consultant will work as part of a dynamic Recruitment team, building a client base within that Division, with responsibility for prospecting and account-managing new and possibly existing accounts. You will be required to develop relationships with client stakeholders at varying levels, including IT & Project Managers, HR/Procurement through to Executive Leadership and sell contract/interim recruitment services. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. We've been awarded: - UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) - UK's Best Public Sector Agency - The Queens Award for International Trade - Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover approaching £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment with highly successful teams working with some of the most diverse and interesting clients across multiple market sectors. We offer flexible working options, opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: The Senior Recruitment Consultant will: Build and manage an interim/contract consulting desk with the aim of building your own business unit within the Division Identify new business opportunities through utilising our strong network and market experience Have an active Client facing role, managing specific Key Accounts Ensure each recruitment assignment is delivered to budget and to Client expectation Effectively demonstrate "best practices" and promote brand awareness Communicate business pipeline to the Recruitment Manager Meet and exceed KPIs and revenue targets Personal Attributes: You will need to have a track-record of success within a recruitment environment (ideally IT but other categories will be strongly considered) and be able to demonstrate: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * A track record of providing outstanding customer care * Ability to grow and develop new accounts * Capability to work professionally as part of a vibrant, energetic recruitment team * Excellent communication and customer service skills. * Strong sales and negotiation skills. * The ability to work under pressure and meet targets. * Tenacity Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Apr 18, 2024
Full time
Position: Senior Recruitment Consultant Earnings: £80k - £130k We are looking for an ambitious, motivated and experienced Senior Recruitment Consultant to join one of our UK operating Divisions and manage a long-standing, high volume and fast-paced IT/technology client. Reporting to the Recruitment Manager, the Senior Recruitment Consultant will work as part of a dynamic Recruitment team, building a client base within that Division, with responsibility for prospecting and account-managing new and possibly existing accounts. You will be required to develop relationships with client stakeholders at varying levels, including IT & Project Managers, HR/Procurement through to Executive Leadership and sell contract/interim recruitment services. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. We've been awarded: - UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) - UK's Best Public Sector Agency - The Queens Award for International Trade - Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover approaching £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment with highly successful teams working with some of the most diverse and interesting clients across multiple market sectors. We offer flexible working options, opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: The Senior Recruitment Consultant will: Build and manage an interim/contract consulting desk with the aim of building your own business unit within the Division Identify new business opportunities through utilising our strong network and market experience Have an active Client facing role, managing specific Key Accounts Ensure each recruitment assignment is delivered to budget and to Client expectation Effectively demonstrate "best practices" and promote brand awareness Communicate business pipeline to the Recruitment Manager Meet and exceed KPIs and revenue targets Personal Attributes: You will need to have a track-record of success within a recruitment environment (ideally IT but other categories will be strongly considered) and be able to demonstrate: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * A track record of providing outstanding customer care * Ability to grow and develop new accounts * Capability to work professionally as part of a vibrant, energetic recruitment team * Excellent communication and customer service skills. * Strong sales and negotiation skills. * The ability to work under pressure and meet targets. * Tenacity Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Position: German Speaking Sales Executive Location: Telford, hybrid Employment Type: Permanent Salary: £30,000 - £40,000 (DOE) + Commission Are you a dynamic, goal-oriented individual with a passion for sales and a flair for customer service? Do you speak fluent German and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! This international company are a leading player in their industry with a strong presence in the DACH market. They are dedicated to providing innovative solutions to their customers, and we're looking for a Sales Executive to help them expand their reach and maintain exceptional relationships with their existing clients. Role and Responsibilities: As a Sales Executive, your role will be diverse and exciting, encompassing elements of sales, customer service, and account management. Your primary responsibilities will include: Sales Growth: Actively targeting and expanding our presence in the DACH market through prospecting, lead generation, and effective sales strategies. Customer Service: Providing excellent customer service to both new and existing clients, ensuring their needs are met and exceeded. Account Management: Building and nurturing strong, long-lasting relationships with our client s existing customers, ensuring their satisfaction and loyalty. Occasional Travel: You'll have the exciting opportunity to represent this company at trade shows and events in Germany, further strengthening our market position and connecting with potential clients face-to-face. What We're Looking For: To succeed in this role, you should have: Fluency in German: Strong written and verbal communication skills in German are essential. Sales Drive: A passion for sales and a track record of achieving or exceeding targets. Customer Focus: Dedication to providing exceptional customer service and maintaining positive client relationships. Adaptability: The ability to thrive in a fast-paced, dynamic environment. Team Player: A collaborative mindset to work effectively within our sales and customer service teams. If you're ready to take your career to the next level and be a vital part of our client's success story, we want to hear from you! If interested, please apply or send your CV direct to
Apr 18, 2024
Full time
Position: German Speaking Sales Executive Location: Telford, hybrid Employment Type: Permanent Salary: £30,000 - £40,000 (DOE) + Commission Are you a dynamic, goal-oriented individual with a passion for sales and a flair for customer service? Do you speak fluent German and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! This international company are a leading player in their industry with a strong presence in the DACH market. They are dedicated to providing innovative solutions to their customers, and we're looking for a Sales Executive to help them expand their reach and maintain exceptional relationships with their existing clients. Role and Responsibilities: As a Sales Executive, your role will be diverse and exciting, encompassing elements of sales, customer service, and account management. Your primary responsibilities will include: Sales Growth: Actively targeting and expanding our presence in the DACH market through prospecting, lead generation, and effective sales strategies. Customer Service: Providing excellent customer service to both new and existing clients, ensuring their needs are met and exceeded. Account Management: Building and nurturing strong, long-lasting relationships with our client s existing customers, ensuring their satisfaction and loyalty. Occasional Travel: You'll have the exciting opportunity to represent this company at trade shows and events in Germany, further strengthening our market position and connecting with potential clients face-to-face. What We're Looking For: To succeed in this role, you should have: Fluency in German: Strong written and verbal communication skills in German are essential. Sales Drive: A passion for sales and a track record of achieving or exceeding targets. Customer Focus: Dedication to providing exceptional customer service and maintaining positive client relationships. Adaptability: The ability to thrive in a fast-paced, dynamic environment. Team Player: A collaborative mindset to work effectively within our sales and customer service teams. If you're ready to take your career to the next level and be a vital part of our client's success story, we want to hear from you! If interested, please apply or send your CV direct to
End Date Thursday 18 April 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary LOCATION(S): London WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs. About this opportunity: We're on an exciting journey and there couldn't be a better time to join us. We're putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face. This means we're changing how we do risk management, creating a team of risk specialists, to provide support aligned to our risk owners and control owners to deliver great customer outcomes. We're looking for a Head of Markets Compliance to lead and create a new function of talented compliance specialists that support the Group in adhering with all core regulatory requirements in relation to wholesale compliance. Not only will you bring significant compliance experience, you'll be someone who is innovative and transformational who loves proactively working with business executives to develop new opportunities to better service our clients. Job Description Key accountabilities: Act as one of the Group's most senior Conduct & Compliance Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies. Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently, and provide independent challenge to risk decisions, as they relate to your specialism. Interpret new and existing regulations accurately and adeptly. Highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group. responsible for technical compliance and conduct based advice across all Wholesale based regulation, supporting Board & GEC decision making. Ensures there're appropriate levels of independent second-line compliance traceability to provide independent verification that the Group is aligned with all relevant regulations. Lead on horizon scanning for relevant regulations and play active role in ensuring new requirements are considered in strategic decision making & implemented effectively. Deliver high quality compliance risk assessments to support strategic change and ensure there is a 'compliance by design' attitude in place across business and function. Collaborate on a variety of topics, including compliance obligations, implementation of control measures, incident reporting, and policy compliance. to align policies with the shared services model for the Ring-Fenced and Non-Ring-Fenced Bank and separate Legal Entities. Own and lead the definition/interpretation of the Group's risk appetite in relation to relevant regulatory requirements. Responsible for maintaining the balance between risk-taking and risk mitigation, defining and developing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits. Drive the definition and development of appropriate control objectives to deliver compliance with relevant regulations. Ensuring business processes, systems and activities are conducted in a controlled and compliant manner. What you'll need: Evidence of being a strong technical expert in UK regulations that impact CIB with a specific expertise in Markets. This includes expertise in, but not limited to, Markets in Financial Instruments Directive (MiFID), Ring-Fencing, FX Global Code, International Swaps and Derivatives Association (ISDA) and Emissions Trading. Able to expertly provide credible advice and assurance on core compliance and regulatory obligations to support the business, Markets Platform and fulfil the mandate of the SMF 16. Strong depth of understanding of the latest Compliance frameworks and technology being used across financial and non-financial services to enable you to lead a specialist risk centre of excellence. Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure. Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks. Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace. And any experience of these would be really useful: Excellent communication skills and the ability to influence at senior levels. Inclusive working style that ensures everyone can be themselves in a safe environment. Record of delivering results and an awareness of the importance of documentary evidence for key decisions. Recognised internally and externally as a Subject Matter Expert and capable of influencing regulatory policy. Examples to show how you have used your technical knowledge to ensure the business understands its compliance obligations, including successful oversight and challenge to ensure adherence to Compliance Risk Appetite. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 17, 2024
Full time
End Date Thursday 18 April 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary LOCATION(S): London WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs. About this opportunity: We're on an exciting journey and there couldn't be a better time to join us. We're putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face. This means we're changing how we do risk management, creating a team of risk specialists, to provide support aligned to our risk owners and control owners to deliver great customer outcomes. We're looking for a Head of Markets Compliance to lead and create a new function of talented compliance specialists that support the Group in adhering with all core regulatory requirements in relation to wholesale compliance. Not only will you bring significant compliance experience, you'll be someone who is innovative and transformational who loves proactively working with business executives to develop new opportunities to better service our clients. Job Description Key accountabilities: Act as one of the Group's most senior Conduct & Compliance Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies. Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently, and provide independent challenge to risk decisions, as they relate to your specialism. Interpret new and existing regulations accurately and adeptly. Highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group. responsible for technical compliance and conduct based advice across all Wholesale based regulation, supporting Board & GEC decision making. Ensures there're appropriate levels of independent second-line compliance traceability to provide independent verification that the Group is aligned with all relevant regulations. Lead on horizon scanning for relevant regulations and play active role in ensuring new requirements are considered in strategic decision making & implemented effectively. Deliver high quality compliance risk assessments to support strategic change and ensure there is a 'compliance by design' attitude in place across business and function. Collaborate on a variety of topics, including compliance obligations, implementation of control measures, incident reporting, and policy compliance. to align policies with the shared services model for the Ring-Fenced and Non-Ring-Fenced Bank and separate Legal Entities. Own and lead the definition/interpretation of the Group's risk appetite in relation to relevant regulatory requirements. Responsible for maintaining the balance between risk-taking and risk mitigation, defining and developing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits. Drive the definition and development of appropriate control objectives to deliver compliance with relevant regulations. Ensuring business processes, systems and activities are conducted in a controlled and compliant manner. What you'll need: Evidence of being a strong technical expert in UK regulations that impact CIB with a specific expertise in Markets. This includes expertise in, but not limited to, Markets in Financial Instruments Directive (MiFID), Ring-Fencing, FX Global Code, International Swaps and Derivatives Association (ISDA) and Emissions Trading. Able to expertly provide credible advice and assurance on core compliance and regulatory obligations to support the business, Markets Platform and fulfil the mandate of the SMF 16. Strong depth of understanding of the latest Compliance frameworks and technology being used across financial and non-financial services to enable you to lead a specialist risk centre of excellence. Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure. Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks. Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace. And any experience of these would be really useful: Excellent communication skills and the ability to influence at senior levels. Inclusive working style that ensures everyone can be themselves in a safe environment. Record of delivering results and an awareness of the importance of documentary evidence for key decisions. Recognised internally and externally as a Subject Matter Expert and capable of influencing regulatory policy. Examples to show how you have used your technical knowledge to ensure the business understands its compliance obligations, including successful oversight and challenge to ensure adherence to Compliance Risk Appetite. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Our client, a leading provider of Telco customer and number portability solutions is looking to hire a Sales Director to be initially focused on the UK and then Europe. Our client has a wide portfolio but specifically in the UK, it is a Managed Access Provider, providing the critical link between the internal operations of Communications Providers (CPs) and the TOTSCo One Touch Switch Hub. Their Managed Access Gateway (MAG) platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband services providers. It empowers them to smoothly complete customer switches, at lower cost and with fewer errors via a simple, seamless, secure web-based GUI portal or API. We are therefore looking for a candidate with experience in selling to Tier 2/3 and altnet broadband service providers The above will be the main focus of the role initially but the candidate will then be expected to sell their wider portfolio including number portability, digital identity, fraud prevention, and operations efficiency. Major Duties and Functions: Individual contributor responsible for driving sales in the UK telecom industry to include meeting and exceeding sales goals. Develop and maintain key telecom client relationships. Must be able to develop, keep current and execute Strategic Account/Territory plans. Improve and drive product and services specific strategies and sales cycles. Leverage existing relationships to position our client's entire suite of products. Follow corporate deal approval process. Travel to key customer sites are a regular and required activity. Interact and coordinate with other sales teams working on the same account. Develop trusted advisor relationships with key customer stakeholders and executives. Negotiate contracts and close agreements. Clearly communicate the progress of initiatives to internal and external stakeholders. Forecast and track key account metrics. Assist with challenging client requests or issue escalations as needed Requirements: Proven account management, channel management, or other sales experience in the UK telecom industry. Familiarity with UK telecom regulatory trends such as fixed voice and broadband switching. Familiarity with trusted communications trends such as STIR/SHAKEN and RCS. Familiarity with mobile and fixed number portability and numbering management (not mandatory). Demonstrated ability to communicate, present effectively at all levels of an organization. Demonstrated experience and relationships within the UK telecommunications industry. Bachelor's Degree in appropriate field of study or equivalent work experience. 10+ years' experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups. Ability to handle multiple tasks simultaneously and prioritize accordingly. Results driven, team player with strong sense of responsibility. Ability to work with a minimum level of supervision. Excellent written and verbal communication skills. Strong English language skills (verbal and written) Multi-lingual is a plus. Ability to travel as needed.
Apr 17, 2024
Full time
Our client, a leading provider of Telco customer and number portability solutions is looking to hire a Sales Director to be initially focused on the UK and then Europe. Our client has a wide portfolio but specifically in the UK, it is a Managed Access Provider, providing the critical link between the internal operations of Communications Providers (CPs) and the TOTSCo One Touch Switch Hub. Their Managed Access Gateway (MAG) platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband services providers. It empowers them to smoothly complete customer switches, at lower cost and with fewer errors via a simple, seamless, secure web-based GUI portal or API. We are therefore looking for a candidate with experience in selling to Tier 2/3 and altnet broadband service providers The above will be the main focus of the role initially but the candidate will then be expected to sell their wider portfolio including number portability, digital identity, fraud prevention, and operations efficiency. Major Duties and Functions: Individual contributor responsible for driving sales in the UK telecom industry to include meeting and exceeding sales goals. Develop and maintain key telecom client relationships. Must be able to develop, keep current and execute Strategic Account/Territory plans. Improve and drive product and services specific strategies and sales cycles. Leverage existing relationships to position our client's entire suite of products. Follow corporate deal approval process. Travel to key customer sites are a regular and required activity. Interact and coordinate with other sales teams working on the same account. Develop trusted advisor relationships with key customer stakeholders and executives. Negotiate contracts and close agreements. Clearly communicate the progress of initiatives to internal and external stakeholders. Forecast and track key account metrics. Assist with challenging client requests or issue escalations as needed Requirements: Proven account management, channel management, or other sales experience in the UK telecom industry. Familiarity with UK telecom regulatory trends such as fixed voice and broadband switching. Familiarity with trusted communications trends such as STIR/SHAKEN and RCS. Familiarity with mobile and fixed number portability and numbering management (not mandatory). Demonstrated ability to communicate, present effectively at all levels of an organization. Demonstrated experience and relationships within the UK telecommunications industry. Bachelor's Degree in appropriate field of study or equivalent work experience. 10+ years' experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups. Ability to handle multiple tasks simultaneously and prioritize accordingly. Results driven, team player with strong sense of responsibility. Ability to work with a minimum level of supervision. Excellent written and verbal communication skills. Strong English language skills (verbal and written) Multi-lingual is a plus. Ability to travel as needed.
Temporary Personal Assistant - £127.50 per day - 6 months We are delighted to be working with one of our clients on an exclusive basis to recruit an interim Personal Assistant to start immediately for a period of 6 months. The role pays £127.50 per day, plus accrual of holiday pay, dependent on experience. This role requires an efficient and effective professional and value-adding secretarial and administrative service to specific Leadership, enabling the Leadership Team to focus their time according to business priorities. Our client is a global management consultancy, with a strong focus on teamwork and delivery. The nature and culture of the organisation requires every individual to be passionate about outstanding client service delivery, first class internal customer service, collaborative teamwork and individual performance excellence. Key responsibilities and tasks will include but not be limited to: Work with the Leadership Team to understand client business objectives and identify specifically how their role can contribute to the achievement of these objectives Attend meetings and client presentations as required to build relationships and support client facing activities Manage and monitor delegated client activities Track and monitor budgets and expenses Manage multiple diaries Document and database management Call handling Undertake activities and actions on behalf of executives Take proactive action in relation to the Leadership inbox, directing messages to others, handling messages and drafting responses as appropriate and ensuring the executive focuses attention on key emails Handle elements of the Leadership budget as required (travel, events, meetings, entertaining etc) making best choice for business in line with policy and preferred suppliers in meeting customers' needs Manage the Leaders time and expense reporting Executive team support experience is essential for this role, preferably from a financial, professional, consultancy services background. You will have the capability of supporting three to five leadership members (Directors) and be able to juggle and manage multiple diaries, be resilient to change and draw on your PA skills and apply them in an executive team support role. This role offers a hybrid working model Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Apr 17, 2024
Full time
Temporary Personal Assistant - £127.50 per day - 6 months We are delighted to be working with one of our clients on an exclusive basis to recruit an interim Personal Assistant to start immediately for a period of 6 months. The role pays £127.50 per day, plus accrual of holiday pay, dependent on experience. This role requires an efficient and effective professional and value-adding secretarial and administrative service to specific Leadership, enabling the Leadership Team to focus their time according to business priorities. Our client is a global management consultancy, with a strong focus on teamwork and delivery. The nature and culture of the organisation requires every individual to be passionate about outstanding client service delivery, first class internal customer service, collaborative teamwork and individual performance excellence. Key responsibilities and tasks will include but not be limited to: Work with the Leadership Team to understand client business objectives and identify specifically how their role can contribute to the achievement of these objectives Attend meetings and client presentations as required to build relationships and support client facing activities Manage and monitor delegated client activities Track and monitor budgets and expenses Manage multiple diaries Document and database management Call handling Undertake activities and actions on behalf of executives Take proactive action in relation to the Leadership inbox, directing messages to others, handling messages and drafting responses as appropriate and ensuring the executive focuses attention on key emails Handle elements of the Leadership budget as required (travel, events, meetings, entertaining etc) making best choice for business in line with policy and preferred suppliers in meeting customers' needs Manage the Leaders time and expense reporting Executive team support experience is essential for this role, preferably from a financial, professional, consultancy services background. You will have the capability of supporting three to five leadership members (Directors) and be able to juggle and manage multiple diaries, be resilient to change and draw on your PA skills and apply them in an executive team support role. This role offers a hybrid working model Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Apr 16, 2024
Full time
Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Senior Legal Executive Assistant £27,000 - £31,000 BCR/JH/11072 Birmingham Bell Cornwall Recruitment is privileged to partner with a highly prestigious client in the legal sector, seeking an exceptional Executive Assistant to join their Corporate & Commercial team in Birmingham. This permanent, full-time role is nestled within the Executive Support Services (ESS) team, crucial for delivering high-quality support across the business. The successful candidate will report to the Executive Support Manager or Team Leader and play a pivotal role in supporting lawyers by managing administrative tasks, thereby ensuring the smooth operation of the firm's Corporate and Commercial National Service Line. Key Responsibilities Executive Support: Provide comprehensive support to 7 fee earners, including but not limited to diary management, arranging travel and events, managing email inboxes, and ensuring all compliance and money laundering requirements are up to date. Client Interaction: Maintain strong client relationships by anticipating needs, resolving problems, and improving client experiences and processes. Ensure all client communications are handled professionally. Leadership and Development: Act as a champion for new initiatives and firm policies. Engage in personal development by enhancing skills and knowledge relevant to the team and wider business. Mentor and coach others, demonstrating high levels of experience and involvement. Business Management: Effectively manage lawyers' diaries and inboxes, coordinate events and travel arrangements, and oversee file administration. Ensure compliance with the firm's policies and procedures. Technical Excellence: Demonstrate outstanding knowledge of Microsoft Office and other relevant software. Manage expenses, memberships, and technical aspects of client management systems such as InterAction. Innovation: Contribute to the firm's commitment to innovation by suggesting new and better ways of working, thereby enhancing efficiency and client service. Key Criteria Experience: Proven background in a similar PA or secretarial role, ideally within a legal or professional services environment. Experience supporting multiple individuals and managing a variety of administrative tasks is essential. Skills: Exceptional knowledge of Microsoft Office (Outlook and Word), excellent planning and organisational skills, and the ability to communicate clearly at all levels. A team player who is flexible, can work additional hours as needed, and remains calm under pressure. Attributes: Outstanding client service mindset, excellent attention to detail, self-confidence in selling ideas, and the ability to work independently while maintaining good working relationships at all levels. Are you ready to take on a challenging and rewarding role within a firm that is committed to innovation, diversity, and flexibility? If you possess the blend of experience, skill, and the dedication to excellence we are looking for, apply now to become an integral part of our client's team. This is your opportunity to thrive in a supportive environment that values your contributions and helps you grow. Join us and be part of a forward-thinking firm where your career is nurtured, and your professional goals are achieved. If you believe you have what it takes, we'd love to hear from you. Your path to a fulfilling career in the prestigious legal sector starts here. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 16, 2024
Full time
Senior Legal Executive Assistant £27,000 - £31,000 BCR/JH/11072 Birmingham Bell Cornwall Recruitment is privileged to partner with a highly prestigious client in the legal sector, seeking an exceptional Executive Assistant to join their Corporate & Commercial team in Birmingham. This permanent, full-time role is nestled within the Executive Support Services (ESS) team, crucial for delivering high-quality support across the business. The successful candidate will report to the Executive Support Manager or Team Leader and play a pivotal role in supporting lawyers by managing administrative tasks, thereby ensuring the smooth operation of the firm's Corporate and Commercial National Service Line. Key Responsibilities Executive Support: Provide comprehensive support to 7 fee earners, including but not limited to diary management, arranging travel and events, managing email inboxes, and ensuring all compliance and money laundering requirements are up to date. Client Interaction: Maintain strong client relationships by anticipating needs, resolving problems, and improving client experiences and processes. Ensure all client communications are handled professionally. Leadership and Development: Act as a champion for new initiatives and firm policies. Engage in personal development by enhancing skills and knowledge relevant to the team and wider business. Mentor and coach others, demonstrating high levels of experience and involvement. Business Management: Effectively manage lawyers' diaries and inboxes, coordinate events and travel arrangements, and oversee file administration. Ensure compliance with the firm's policies and procedures. Technical Excellence: Demonstrate outstanding knowledge of Microsoft Office and other relevant software. Manage expenses, memberships, and technical aspects of client management systems such as InterAction. Innovation: Contribute to the firm's commitment to innovation by suggesting new and better ways of working, thereby enhancing efficiency and client service. Key Criteria Experience: Proven background in a similar PA or secretarial role, ideally within a legal or professional services environment. Experience supporting multiple individuals and managing a variety of administrative tasks is essential. Skills: Exceptional knowledge of Microsoft Office (Outlook and Word), excellent planning and organisational skills, and the ability to communicate clearly at all levels. A team player who is flexible, can work additional hours as needed, and remains calm under pressure. Attributes: Outstanding client service mindset, excellent attention to detail, self-confidence in selling ideas, and the ability to work independently while maintaining good working relationships at all levels. Are you ready to take on a challenging and rewarding role within a firm that is committed to innovation, diversity, and flexibility? If you possess the blend of experience, skill, and the dedication to excellence we are looking for, apply now to become an integral part of our client's team. This is your opportunity to thrive in a supportive environment that values your contributions and helps you grow. Join us and be part of a forward-thinking firm where your career is nurtured, and your professional goals are achieved. If you believe you have what it takes, we'd love to hear from you. Your path to a fulfilling career in the prestigious legal sector starts here. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Location: Nuneaton Contract Type: Permanent Hours: Full time, 40 hours per week Salary: £26,550 plus 22 days rising holiday plus bank holidays, pension, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. As a Customer Service Advisor at Unipart Logistics, you'll have an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality, and attention to detail, ultimately supporting the team to build a customer service centre of excellence. We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal and external customer's alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements and maximising opportunities for improvement. As part of your key responsibilities you'll: Manage relationships and communications with retailers for all aspects of customer service and delivery Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat, or instant message Ensure key performance metrics are maintained and daily tasks are completed Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc Assist with the creation periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved Take a lead in highlighting customer issues and drive improvements to prevent reoccurrence Support a culture of customer satisfaction through timely and thorough handling of queries Maintain detailed SOPs and Work Instructions for all customer service processes Undertake regular training and development, with a clear focus on delivering exceptional customer experience Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement Ensure all activities are conducted in accordance with Health and Safety policies and procedures About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Highly customer focussed Ability to interface and manage relationships at all levels in all markets Ability to adapt and change rapidly High level understanding of all aspects of management, including client relationships Excellent communicator, with an ability to persuade and influence both internal and external stakeholders Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement - capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Current systems experience would be beneficial in SAP ECC6, SAP S4Hana, Freshdesk, RingCentral VOIP Telephony System and MS Office Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other Unipart and customer sites across the UK Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc. REF-
Apr 16, 2024
Full time
Location: Nuneaton Contract Type: Permanent Hours: Full time, 40 hours per week Salary: £26,550 plus 22 days rising holiday plus bank holidays, pension, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. As a Customer Service Advisor at Unipart Logistics, you'll have an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality, and attention to detail, ultimately supporting the team to build a customer service centre of excellence. We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal and external customer's alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements and maximising opportunities for improvement. As part of your key responsibilities you'll: Manage relationships and communications with retailers for all aspects of customer service and delivery Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat, or instant message Ensure key performance metrics are maintained and daily tasks are completed Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc Assist with the creation periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved Take a lead in highlighting customer issues and drive improvements to prevent reoccurrence Support a culture of customer satisfaction through timely and thorough handling of queries Maintain detailed SOPs and Work Instructions for all customer service processes Undertake regular training and development, with a clear focus on delivering exceptional customer experience Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement Ensure all activities are conducted in accordance with Health and Safety policies and procedures About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Highly customer focussed Ability to interface and manage relationships at all levels in all markets Ability to adapt and change rapidly High level understanding of all aspects of management, including client relationships Excellent communicator, with an ability to persuade and influence both internal and external stakeholders Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement - capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Current systems experience would be beneficial in SAP ECC6, SAP S4Hana, Freshdesk, RingCentral VOIP Telephony System and MS Office Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other Unipart and customer sites across the UK Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc. REF-
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
Apr 16, 2024
Full time
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Employment team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Employment department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
Apr 16, 2024
Full time
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Employment team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Employment department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
Job Title: Sales Engineer Location: Wellingborough, Northampton Salary: £40,000 per annum plus generous commission structure Job Type: Full time, Permanent Working Hours: 40 per week, 8 - 4 flexibly worked About the Company: GrayBar are a world leader in self-regulating heating technology aimed specifically at Rail infrastructure applications. GrayBar is part of the Backer group of companies which form part of the Swedish Nibe group. They are one of three manufacturing business currently operated in the UK. About the Role: We are looking for a Sales Engineer to develop into a Key Account Management / Sales role to ultimately oversee and develop relationships within our most important clients within the rail infrastructure sector. You will be responsible for attracting and maintaining long-term customers by understanding their requirements and maximizing sales opportunities for our product offerings. The ideal candidate will have experience in customer relations typically in the rail industry, although knowledge of the rail sector is not a must. You will be able to identify business needs and requirements to promote our company's technical solutions and achieve mutual benefit and satisfaction. You will ultimately be able to operate at all levels from discussing technical solutions, to leading customer presentations and arranging our presence at conferences, exhibitions and seminars. The goal is to contribute to sustained growth of our business to achieve long-term success. Key Responsibilities: Initially work with the technical team to become familiar with Graybar products and solutions Build long term relationships with our clients to ensure their loyalty to our market-leading products and solutions Acquire a thorough understanding of our products, customer-needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Budgeting, forecasting and driving UK sales Be the connection between customers and internal teams and suppliers Resolve any issues and problems faced by customers and deal with complaints to ensure resolution and to maintain trust and develop the relationship Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and the CRM system Demonstration and training of core technologies to staff at site and on customer's premises Develop business opportunities in both products and services About you: Experience in sales and providing solutions based on customer needs Experience in UK railway infrastructure and awareness of switch point heating and practical experience of electro-mechanical applications is a benefit, but not a requirement Strong communication and interpersonal skills with aptitude in building relationships Excellent organizational skills Ability in problem-solving and negotiation Degree or formal education / experience in engineering-related subject Experience in sales and/or service in infrastructure Willing to travel, mainly in UK Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Technical Sales, Field Sales, Electrical Sales Engineer, Technical Sales Executive, Key Sales, Technical Business Development, Business Development, New Client Sales, Account Manager, Business Development Manager, Railway Infrastructure Engineer, Railway Engineer, Mechanical Sales Engineer, Mechanics, Switch Point Engineer and Manufacturing Sales Engineer may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Sales Engineer Location: Wellingborough, Northampton Salary: £40,000 per annum plus generous commission structure Job Type: Full time, Permanent Working Hours: 40 per week, 8 - 4 flexibly worked About the Company: GrayBar are a world leader in self-regulating heating technology aimed specifically at Rail infrastructure applications. GrayBar is part of the Backer group of companies which form part of the Swedish Nibe group. They are one of three manufacturing business currently operated in the UK. About the Role: We are looking for a Sales Engineer to develop into a Key Account Management / Sales role to ultimately oversee and develop relationships within our most important clients within the rail infrastructure sector. You will be responsible for attracting and maintaining long-term customers by understanding their requirements and maximizing sales opportunities for our product offerings. The ideal candidate will have experience in customer relations typically in the rail industry, although knowledge of the rail sector is not a must. You will be able to identify business needs and requirements to promote our company's technical solutions and achieve mutual benefit and satisfaction. You will ultimately be able to operate at all levels from discussing technical solutions, to leading customer presentations and arranging our presence at conferences, exhibitions and seminars. The goal is to contribute to sustained growth of our business to achieve long-term success. Key Responsibilities: Initially work with the technical team to become familiar with Graybar products and solutions Build long term relationships with our clients to ensure their loyalty to our market-leading products and solutions Acquire a thorough understanding of our products, customer-needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Budgeting, forecasting and driving UK sales Be the connection between customers and internal teams and suppliers Resolve any issues and problems faced by customers and deal with complaints to ensure resolution and to maintain trust and develop the relationship Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and the CRM system Demonstration and training of core technologies to staff at site and on customer's premises Develop business opportunities in both products and services About you: Experience in sales and providing solutions based on customer needs Experience in UK railway infrastructure and awareness of switch point heating and practical experience of electro-mechanical applications is a benefit, but not a requirement Strong communication and interpersonal skills with aptitude in building relationships Excellent organizational skills Ability in problem-solving and negotiation Degree or formal education / experience in engineering-related subject Experience in sales and/or service in infrastructure Willing to travel, mainly in UK Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Technical Sales, Field Sales, Electrical Sales Engineer, Technical Sales Executive, Key Sales, Technical Business Development, Business Development, New Client Sales, Account Manager, Business Development Manager, Railway Infrastructure Engineer, Railway Engineer, Mechanical Sales Engineer, Mechanics, Switch Point Engineer and Manufacturing Sales Engineer may also be considered for this role.
GRG are pleased to be working with a professional services organisation looking to recruit a Senior Business Support Executive, due to both organic and organised growth! In this role you will be responsible for providing comprehensive administrative and operational support their Business Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre - Office-Based (Monday - Friday, 9am - 5.30pm) Up to £48,000 Joining a well established professional services organisation, with the opportunity to mould this role to your own with a creative & innovative approach! 33 Days Annual Leave Purchase Additional leave scheme Season ticket loans Electrice / cycle to work schemes Leisure & retail discounts and cashback schemes Plus much more! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 16, 2024
Full time
GRG are pleased to be working with a professional services organisation looking to recruit a Senior Business Support Executive, due to both organic and organised growth! In this role you will be responsible for providing comprehensive administrative and operational support their Business Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre - Office-Based (Monday - Friday, 9am - 5.30pm) Up to £48,000 Joining a well established professional services organisation, with the opportunity to mould this role to your own with a creative & innovative approach! 33 Days Annual Leave Purchase Additional leave scheme Season ticket loans Electrice / cycle to work schemes Leisure & retail discounts and cashback schemes Plus much more! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Customer Service Executive - No experience needed. Location: Wilmslow, hybrid, 2 days in the office, 3 from home. Hours: Monday - Friday 08:30 - 17:00pm We are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don't do micro-management - instead, we empower, support and innovate! We are on the lookout for a Customer Service Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do. The role: Contacting clients to book visits in line with their service agreement Maximising Health and Safety Consultants time with confirmed visits Reducing our Consultants travel time with effective diary planning Ensuring all cancelled visits are followed up and re-booked Achieving KPI's set regarding client visits Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries Ensuring accurate reporting of visits related issues/queries Generating and managing monthly Management Information reports Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations. Who are we looking for? Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client. The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner. Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions. What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and , we do our fair share to keep things fun.
Apr 16, 2024
Full time
Customer Service Executive - No experience needed. Location: Wilmslow, hybrid, 2 days in the office, 3 from home. Hours: Monday - Friday 08:30 - 17:00pm We are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don't do micro-management - instead, we empower, support and innovate! We are on the lookout for a Customer Service Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do. The role: Contacting clients to book visits in line with their service agreement Maximising Health and Safety Consultants time with confirmed visits Reducing our Consultants travel time with effective diary planning Ensuring all cancelled visits are followed up and re-booked Achieving KPI's set regarding client visits Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries Ensuring accurate reporting of visits related issues/queries Generating and managing monthly Management Information reports Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations. Who are we looking for? Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client. The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner. Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions. What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and , we do our fair share to keep things fun.
Career Opportunities with Flexjet Europe Careers At Flexjet Europe The Sales Director-Vertical Lift is responsible for sales of Flexjet Fractional Aircraft Ownership and Lease programs, Card programs and Charter programs in assigned region to meet sales objectives. Position reports to President. DUTIES & RESPONSIBILITIES Meet or exceed forecasted sales numbers by managing Sales for the assigned region Determine market strategies and goals for each product and service Evaluate product and service marketability in terms of customers travel needs Follow up on and develop sales leads Maintain current knowledge of industry trends and technical developments that effect target markets Coordinate with marketing and sales support staff to establish communication path with the customer to ensure sales opportunities for products and services Maintain data files on prospective clients Maintain up-to-date awareness of activities, industry trends and government regulation Attend tradeshows, sales calls and networking events to raise awareness of Flexjet , build relationships and promote products within region Participate in sales forecasting and planning including: Research, develop, and maintain long- and short-range sales plans Maintain current knowledge of strategic plans and procedures to coordinate market plans Maintain expense reports and T&E budget Contribute and support the Company's Safety Risk Management, Security, and Quality systems Perform other duties as assigned. EDUCATION & EXPERIENCE Bachelors degree and/or extensive years in field sales, sales support or executive experience Experience in aerospace field sales and some experience with high value or luxury goods/services Pilots license or significant experience with a general aviation manufacturer beneficial REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the United Kingdom and can travel in and out of the United States and to all cities/countries where Flexjet serves customers Highly proficient in business writing skills necessary to create various reports and correspondence Interpersonal skills necessary to establish and maintain effective working relationships with potential and existing customers, sales force, and senior management Ability to operate independently and without constant oversight Intellect to assess situations and respond quickly with creativity and independent thought Genuine sense of accountability and responsibility with ability to operate under pressure Negotiation skills necessary to maximize contract elements with prospective customers PHYSICAL DEMANDS While performing the duties of this job, employee is frequently required to: Considerable amount of time sitting and typing/keyboarding using a computer and all requisite software May require occasional lifting/lowering, pushing, or pulling up to 30 pounds; assist in setup/takedown of marketing events and static displays Professional and polished personal appearance, consistent with Flexjet brand and culture TRAVEL AND WORK REQUIREMENTS London Mayfair and Farnborough based, with approximately 60% work from home allowed Occasional travel to the United States and continental Europe required as necessary to grow market share and brand-awareness Attend any and all Marketing events as required by President, to represent the program and company
Apr 16, 2024
Full time
Career Opportunities with Flexjet Europe Careers At Flexjet Europe The Sales Director-Vertical Lift is responsible for sales of Flexjet Fractional Aircraft Ownership and Lease programs, Card programs and Charter programs in assigned region to meet sales objectives. Position reports to President. DUTIES & RESPONSIBILITIES Meet or exceed forecasted sales numbers by managing Sales for the assigned region Determine market strategies and goals for each product and service Evaluate product and service marketability in terms of customers travel needs Follow up on and develop sales leads Maintain current knowledge of industry trends and technical developments that effect target markets Coordinate with marketing and sales support staff to establish communication path with the customer to ensure sales opportunities for products and services Maintain data files on prospective clients Maintain up-to-date awareness of activities, industry trends and government regulation Attend tradeshows, sales calls and networking events to raise awareness of Flexjet , build relationships and promote products within region Participate in sales forecasting and planning including: Research, develop, and maintain long- and short-range sales plans Maintain current knowledge of strategic plans and procedures to coordinate market plans Maintain expense reports and T&E budget Contribute and support the Company's Safety Risk Management, Security, and Quality systems Perform other duties as assigned. EDUCATION & EXPERIENCE Bachelors degree and/or extensive years in field sales, sales support or executive experience Experience in aerospace field sales and some experience with high value or luxury goods/services Pilots license or significant experience with a general aviation manufacturer beneficial REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the United Kingdom and can travel in and out of the United States and to all cities/countries where Flexjet serves customers Highly proficient in business writing skills necessary to create various reports and correspondence Interpersonal skills necessary to establish and maintain effective working relationships with potential and existing customers, sales force, and senior management Ability to operate independently and without constant oversight Intellect to assess situations and respond quickly with creativity and independent thought Genuine sense of accountability and responsibility with ability to operate under pressure Negotiation skills necessary to maximize contract elements with prospective customers PHYSICAL DEMANDS While performing the duties of this job, employee is frequently required to: Considerable amount of time sitting and typing/keyboarding using a computer and all requisite software May require occasional lifting/lowering, pushing, or pulling up to 30 pounds; assist in setup/takedown of marketing events and static displays Professional and polished personal appearance, consistent with Flexjet brand and culture TRAVEL AND WORK REQUIREMENTS London Mayfair and Farnborough based, with approximately 60% work from home allowed Occasional travel to the United States and continental Europe required as necessary to grow market share and brand-awareness Attend any and all Marketing events as required by President, to represent the program and company
Ready to make the best career decision of your life? Warning If OTE of £160K is what attracted you to this role then we're probably not going to be a good match. Read on and we'll tell you why Actionstep UK is innovating and growing faster than anyone else in the legal practice management software space. We've grown 10x in 3 years and continue to grow 25% each quarter. Yes, we have a market-leading SaaS solution BUT what sets us apart is our people. Our team is world class - highly-focussed, strategic, resourceful, creative and entrepreneurial. And these are the traits we are looking for in our new UK Sales Account Executive. This is a rare opportunity to join something very special. We are a compact team with high-focus generating phenomenal results. Our solution is trusted & solves many pain points for legal firms, so we are looking for a consultative-focussed Sales Consultant who can prosper by creatively solving problems vs quick-fire transactional selling The planets have aligned for Actionstep and if you're content with our forecasted £160K OTE you're simply not geared up to maximise the full scale of the opportunities that await. If however, the prospect of earning £250K excites and motivates, then we're aligned and we'd love to hear from you. We want people who want to build something, scale their career 2-3 times faster, and are not ashamed to want to make some money in the process. Ready to be part of something awesome? Role Info: UK Sales Account Director UK Remote with travel to client meetings and periodic London meet-ups Up to £80,000 Base, £160,000 OTE Uncapped Plus great benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Team: Global leadership team Your Background / Skills: Legal Practice Management Software Sales, Legal-Tech Sales, B2B SaaS Sales. Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. We are expanding our commercial team to drive our business growth in the UK market and are currently looking for a UK Director of Partnerships to join the team. The UK Sales Account Director Role: Based in the UK, you will have proven SaaS software sales experience in the Legal Industry. In this opportunity, you will grow the Actionstep customer base and meet sales targets through successful sales delivery of the Actionstep value proposition. As someone who is self-motivated and results orientated, you will generate new customer opportunities through effective prospecting and delivery of outbound activities. This is a fantastic chance to make an impact in a successful cloud-based technology business. Prospect and develop relationships in key customer groups and regions to generate sales opportunities and grow the customer base. About You: + You live and breathe sales + You like having flexibility and autonomy in your work + Motivated to be the best + Commercially driven by financial rewards balanced with purpose and integrity Skills & Ability: + 5+ years SaaS sales experience + Exposure to and knowledge of the legal industry (practice management software experience is a big plus) + Proven track record of IT/SaaS sales (meeting and exceeding targets) + Ability to assess customer needs and build strong, trusted relationships at all levels + Willing to go the extra mile with a strong work ethic; self-directed and resourceful + Strong technical aptitude and the desire to become deeply fluent in Actionstep's technology and the industry + High energy and positive attitude + Strong presentation skills + Excellent verbal and written communication skills + Ability to work in a fast-paced environment with minimal supervision + Has the ability to research, identify, qualify, drive and close opportunities + Able to work autonomously yet contribute effectively as a team player + Experience using Salesforce CRM What we offer in return: + Further develop and grow your sales technique with the support and sponsorship of your sales leadership + Flexible working + Unlimited leave + Competitive salary + Pension contributions + Private medical, dental and life insurance (coming soon) + Socials, lunches and team-building events + Outstanding office overlooking St. Katharine's Docks, with free barista-made espresso drinks and free beer on tap + Relaxed and friendly team who genuinely care about and trust one another + Fantastic training and development opportunities Sounds like a good fit? Apply here for a fast-track path to our Regional VP. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 16, 2024
Full time
Ready to make the best career decision of your life? Warning If OTE of £160K is what attracted you to this role then we're probably not going to be a good match. Read on and we'll tell you why Actionstep UK is innovating and growing faster than anyone else in the legal practice management software space. We've grown 10x in 3 years and continue to grow 25% each quarter. Yes, we have a market-leading SaaS solution BUT what sets us apart is our people. Our team is world class - highly-focussed, strategic, resourceful, creative and entrepreneurial. And these are the traits we are looking for in our new UK Sales Account Executive. This is a rare opportunity to join something very special. We are a compact team with high-focus generating phenomenal results. Our solution is trusted & solves many pain points for legal firms, so we are looking for a consultative-focussed Sales Consultant who can prosper by creatively solving problems vs quick-fire transactional selling The planets have aligned for Actionstep and if you're content with our forecasted £160K OTE you're simply not geared up to maximise the full scale of the opportunities that await. If however, the prospect of earning £250K excites and motivates, then we're aligned and we'd love to hear from you. We want people who want to build something, scale their career 2-3 times faster, and are not ashamed to want to make some money in the process. Ready to be part of something awesome? Role Info: UK Sales Account Director UK Remote with travel to client meetings and periodic London meet-ups Up to £80,000 Base, £160,000 OTE Uncapped Plus great benefits & Perks Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team. Team: Global leadership team Your Background / Skills: Legal Practice Management Software Sales, Legal-Tech Sales, B2B SaaS Sales. Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. We are expanding our commercial team to drive our business growth in the UK market and are currently looking for a UK Director of Partnerships to join the team. The UK Sales Account Director Role: Based in the UK, you will have proven SaaS software sales experience in the Legal Industry. In this opportunity, you will grow the Actionstep customer base and meet sales targets through successful sales delivery of the Actionstep value proposition. As someone who is self-motivated and results orientated, you will generate new customer opportunities through effective prospecting and delivery of outbound activities. This is a fantastic chance to make an impact in a successful cloud-based technology business. Prospect and develop relationships in key customer groups and regions to generate sales opportunities and grow the customer base. About You: + You live and breathe sales + You like having flexibility and autonomy in your work + Motivated to be the best + Commercially driven by financial rewards balanced with purpose and integrity Skills & Ability: + 5+ years SaaS sales experience + Exposure to and knowledge of the legal industry (practice management software experience is a big plus) + Proven track record of IT/SaaS sales (meeting and exceeding targets) + Ability to assess customer needs and build strong, trusted relationships at all levels + Willing to go the extra mile with a strong work ethic; self-directed and resourceful + Strong technical aptitude and the desire to become deeply fluent in Actionstep's technology and the industry + High energy and positive attitude + Strong presentation skills + Excellent verbal and written communication skills + Ability to work in a fast-paced environment with minimal supervision + Has the ability to research, identify, qualify, drive and close opportunities + Able to work autonomously yet contribute effectively as a team player + Experience using Salesforce CRM What we offer in return: + Further develop and grow your sales technique with the support and sponsorship of your sales leadership + Flexible working + Unlimited leave + Competitive salary + Pension contributions + Private medical, dental and life insurance (coming soon) + Socials, lunches and team-building events + Outstanding office overlooking St. Katharine's Docks, with free barista-made espresso drinks and free beer on tap + Relaxed and friendly team who genuinely care about and trust one another + Fantastic training and development opportunities Sounds like a good fit? Apply here for a fast-track path to our Regional VP. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sales Manager (SAAS) - Middle East Market Global SAAS company are require a Senior Sales Manager who has specific experience of the Middle Eastern market. This company are going through a period of unprecedented growth, as a Sales Manager you will be responsible for building and managing a team of Commercial Sales Executives, focused on driving growth in the Middle East. Responsibilities Report directly to VP of Sales - International Establish a collaborative and metrics-driven sales culture Hire, develop, and coach a group of Commercial Sales Executives to meet revenue targets and growth goals whilst ensuring our culture and values remain at the core of our business. Work with marketing and Sales operations to proactively improve workflows & remove barriers Build, monitor, and manage reports and dashboards in tools like Salesforce to provide feedback around the lead life cycle Manage success metrics to drive value throughout the enterprise sales funnel Consistently report on team/Individual results and drive feedback loops with internal constituents Lead weekly team meetings & call coaching sessions, prioritizing goals for your team Cultivate lasting customer relationships that enable you to identify opportunities to deliver additional solutions and expand our footprint. Build and manage a team of high-performing enterprise sales executives that drive growth in our Commercial Segment. Required Skills Experienced Sales Leader, with a focus on Tech Selling Experience, preferably in a SaaS. 3+ years sales management experience. Comfortable operating in a scale-up culture. Strong interpersonal skills and willingness to excel in a team oriented atmosphere Excellent organizational skills with the ability to juggle priorities Strong planning, writing, presentation and communication skills Comfortable with travelling to the Middle East and Australia intermittently 2+ years Tech experience in a relevant industry (preferably high-growth SaaS) Consistent track record of over-performance in Middle East (United Arab Emirates) Knowledge of the Middle East Markets and Region Strong coaching skills for both inbound and outbound sales - consistently levelling up your team. Understand and implementing a winning sales culture Comfortable jumping in and working directly with the team when needed. Comfortable making decisions and implementing strategic objectives in a high-growth Environment. Great work ethic with a passion for closing deals and building strong customer relationships. This is hybrid with weekly meeting in the London office and the rest WFH. The salary on offer is a basic circa £90K with an overall comp package of £180K. This is a wonderful opportunity to work for a company with an exceptional product suite which is growing quickly.
Apr 16, 2024
Full time
Sales Manager (SAAS) - Middle East Market Global SAAS company are require a Senior Sales Manager who has specific experience of the Middle Eastern market. This company are going through a period of unprecedented growth, as a Sales Manager you will be responsible for building and managing a team of Commercial Sales Executives, focused on driving growth in the Middle East. Responsibilities Report directly to VP of Sales - International Establish a collaborative and metrics-driven sales culture Hire, develop, and coach a group of Commercial Sales Executives to meet revenue targets and growth goals whilst ensuring our culture and values remain at the core of our business. Work with marketing and Sales operations to proactively improve workflows & remove barriers Build, monitor, and manage reports and dashboards in tools like Salesforce to provide feedback around the lead life cycle Manage success metrics to drive value throughout the enterprise sales funnel Consistently report on team/Individual results and drive feedback loops with internal constituents Lead weekly team meetings & call coaching sessions, prioritizing goals for your team Cultivate lasting customer relationships that enable you to identify opportunities to deliver additional solutions and expand our footprint. Build and manage a team of high-performing enterprise sales executives that drive growth in our Commercial Segment. Required Skills Experienced Sales Leader, with a focus on Tech Selling Experience, preferably in a SaaS. 3+ years sales management experience. Comfortable operating in a scale-up culture. Strong interpersonal skills and willingness to excel in a team oriented atmosphere Excellent organizational skills with the ability to juggle priorities Strong planning, writing, presentation and communication skills Comfortable with travelling to the Middle East and Australia intermittently 2+ years Tech experience in a relevant industry (preferably high-growth SaaS) Consistent track record of over-performance in Middle East (United Arab Emirates) Knowledge of the Middle East Markets and Region Strong coaching skills for both inbound and outbound sales - consistently levelling up your team. Understand and implementing a winning sales culture Comfortable jumping in and working directly with the team when needed. Comfortable making decisions and implementing strategic objectives in a high-growth Environment. Great work ethic with a passion for closing deals and building strong customer relationships. This is hybrid with weekly meeting in the London office and the rest WFH. The salary on offer is a basic circa £90K with an overall comp package of £180K. This is a wonderful opportunity to work for a company with an exceptional product suite which is growing quickly.
Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. As the Head of Strategic Account Management UKI, you will be responsible for leading and managing the team responsible for the most strategic Service Providers for Acronis in your region as well as managing you own list of strategic accounts. The ideal candidate will have a strong background in Cyber Security and IT, demonstrate leadership qualities, and have a proven track record of successfully managing large and important accounts directly and via a team of sales professionals. This individual will need to work in close collaboration with their account management team as well as the functional leaders who have various responsibilities across the global organization. The most important objective starts with increasing Acronis' revenue with these partners, but is driven from the bottoms up through customer acquisition, workload adoption, and cross selling of all Acronis solutions. This role is ideal for an individual with a strong strategic and tactical sales management skills. It requires a sales leader who can balance short-term sales activities with long-term strategic initiatives. WHAT YOU'LL DO Develop and implement a strategic 12 month plan for growing top-tier service providers in your region Evaluate not just the account potential, but the overall market potential for Acronis services in your given territory. Stay up-to-date on industry trends and changes in order to identify new opportunities for service provider partnerships Work closely with Regional Marketing Managers to develop marketing campaigns with the Marketing team to target specific SPs in your region and build plans that demonstrate clear ROI Work with General Managers in your region to align on regional strategy Run events across region to enable SPs to expand their usage of Acronis Maintain an excellent level of technical expertise within the Strategic Partner Account Management team Establish relationships with key decision makers at Strategic Service Providers Negotiate various contracts, including upgrades, with service providers For partners that are involved in the program, align with the key stakeholders in your regions and counterparts within the service provider to ensure all assets are leveraged Monitor and evaluate the performance of Strategic Partner Account Management team to ensure they meet the company's standards Work closely with internal teams to identify and address any issues or concerns with service providers Grow incremental Annual Recurring Revenue/sales through the management of sales initiatives Align closely with teams responsible for training, on-boarding, and enablement of new/prospective service providers - including the Strategic Partner Account Managers Expected to deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Acronis sales management team. Create, implement, execute and manage marketing and promotional campaigns and activity through each Service Provider partner Develop & manage all business planning aspects to drive tight alignment with managed partners Be involved in conducting Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners Monitor Acronis Partner Passports to ensure accurate data about each Service Provider leveraging Customer Relationship Management tools Enable cross functional cooperation between Sales, Marketing, Professional Services, Acronis Academy, and other teams including Acronis executives as necessary Establish regular cadence and rhythm of business with your team and align with all strategic service providers Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication. Work with Strategic Partner Account managers to help them enable Strategic Partners to sell to their existing base of customers to increase adoption of Acronis Cyber Protection services WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Must have is relevant experience in cyber security sales -experience in backup, disaster recovery, RMM/PSA and/or closely related cloud technologies would be beneficial 5+ years of total large account management experience 3+ years of experience managing high-performance sales teams Bachelor's Degree or relevant work experience Self-starter and independent, high-energy culture we are looking for impact players Hybrid position, need to be very aggressive at establishing relationships with new providers Solid strategic business development, planning and acumen, along with strong tactical implementation sales skills Must have the technical understanding and competency to deliver a sales and product training on the Acronis software solutions, based around product positioning and client technical requirements Excellent Sales forecasting and modeling skills Proven track record of succeeding in a highly-leveraged channel sales environment, where leadership of the channel drives sales from an inside sales/lead development team Outstanding written and oral communication and presentation skills Detail oriented, with excellent planning and follow-up skills Working knowledge of MS Office and Management of daily activities through CRM applications including Sales Force Displays exceptional personal and business ethics and moral character Regional travel is required in the role. Must be willing to travel on a frequent basis as required High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up WHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment-all at a low and predictable cost. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Apr 16, 2024
Full time
Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. As the Head of Strategic Account Management UKI, you will be responsible for leading and managing the team responsible for the most strategic Service Providers for Acronis in your region as well as managing you own list of strategic accounts. The ideal candidate will have a strong background in Cyber Security and IT, demonstrate leadership qualities, and have a proven track record of successfully managing large and important accounts directly and via a team of sales professionals. This individual will need to work in close collaboration with their account management team as well as the functional leaders who have various responsibilities across the global organization. The most important objective starts with increasing Acronis' revenue with these partners, but is driven from the bottoms up through customer acquisition, workload adoption, and cross selling of all Acronis solutions. This role is ideal for an individual with a strong strategic and tactical sales management skills. It requires a sales leader who can balance short-term sales activities with long-term strategic initiatives. WHAT YOU'LL DO Develop and implement a strategic 12 month plan for growing top-tier service providers in your region Evaluate not just the account potential, but the overall market potential for Acronis services in your given territory. Stay up-to-date on industry trends and changes in order to identify new opportunities for service provider partnerships Work closely with Regional Marketing Managers to develop marketing campaigns with the Marketing team to target specific SPs in your region and build plans that demonstrate clear ROI Work with General Managers in your region to align on regional strategy Run events across region to enable SPs to expand their usage of Acronis Maintain an excellent level of technical expertise within the Strategic Partner Account Management team Establish relationships with key decision makers at Strategic Service Providers Negotiate various contracts, including upgrades, with service providers For partners that are involved in the program, align with the key stakeholders in your regions and counterparts within the service provider to ensure all assets are leveraged Monitor and evaluate the performance of Strategic Partner Account Management team to ensure they meet the company's standards Work closely with internal teams to identify and address any issues or concerns with service providers Grow incremental Annual Recurring Revenue/sales through the management of sales initiatives Align closely with teams responsible for training, on-boarding, and enablement of new/prospective service providers - including the Strategic Partner Account Managers Expected to deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Acronis sales management team. Create, implement, execute and manage marketing and promotional campaigns and activity through each Service Provider partner Develop & manage all business planning aspects to drive tight alignment with managed partners Be involved in conducting Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners Monitor Acronis Partner Passports to ensure accurate data about each Service Provider leveraging Customer Relationship Management tools Enable cross functional cooperation between Sales, Marketing, Professional Services, Acronis Academy, and other teams including Acronis executives as necessary Establish regular cadence and rhythm of business with your team and align with all strategic service providers Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication. Work with Strategic Partner Account managers to help them enable Strategic Partners to sell to their existing base of customers to increase adoption of Acronis Cyber Protection services WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Must have is relevant experience in cyber security sales -experience in backup, disaster recovery, RMM/PSA and/or closely related cloud technologies would be beneficial 5+ years of total large account management experience 3+ years of experience managing high-performance sales teams Bachelor's Degree or relevant work experience Self-starter and independent, high-energy culture we are looking for impact players Hybrid position, need to be very aggressive at establishing relationships with new providers Solid strategic business development, planning and acumen, along with strong tactical implementation sales skills Must have the technical understanding and competency to deliver a sales and product training on the Acronis software solutions, based around product positioning and client technical requirements Excellent Sales forecasting and modeling skills Proven track record of succeeding in a highly-leveraged channel sales environment, where leadership of the channel drives sales from an inside sales/lead development team Outstanding written and oral communication and presentation skills Detail oriented, with excellent planning and follow-up skills Working knowledge of MS Office and Management of daily activities through CRM applications including Sales Force Displays exceptional personal and business ethics and moral character Regional travel is required in the role. Must be willing to travel on a frequent basis as required High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up WHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment-all at a low and predictable cost. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.