MM Search are delighted to be working with our client RCapital on an exciting Office Manager role. They are looking for an experienced Office Manager with experience of Xero Accounting software. Office Management Office Fire Marshall and first aider Manage the reception/Admin assistant role (recurring recruitment for role, training individual in role, managing daily in terms of monitoring what they are doing/tasks, booking ad hoc holiday cover, making sure individual is up to date with first aid and fire Marshall training) Recruitment for Support function roles (PA, EA roles) creating job spec, liaising with recruiters, short listing, interviewing, sending on offers to recruiters, etc) Onboarding for new employees (collecting new starter form, collecting ID, POA, emergency numbers, bank details for Payroll, adding individual to EE/Vodafone accounts, health insurance policy, Ringcentral, Disc (personality) profiles, Webexpenses, arranging headshots, business cards, liaising with RN for email addresses, arranging keys to be cut, alarm fobs, setting up with locker, calculating annual leave allowance pro rata for new employees, and sometimes ordering tech) Offboarding for employees: Notifying Payroll of last day and pro rata annual leave to pay out, collecting any Rcapital tech, removing employee from health insurance, EE/Vodafone account, Webexpenses, requesting RN cut off access to email and server, asking Jen to remove from website, retrieving office keys. Scheduling monthly team meetings and compiling monthly team meeting slides for OPS meeting Administering the Office contents insurance (which includes employers liability for Hay Wain, Blazehill and Rcapital) Administering the Rcapital Health insurance policy (onboarding and offboarding employees, annual renewals, or changes) Administering the EE and Vodafone company account (checking invoices, querying charges, onboarding/offboarding employees, making changes, upgrades, etc.) Administering and managing the Rcapital facilities management providers/accounts: Example: Business rates, British Gas, SSE, alarm company, Addison Lee, Vision, cleaning company, aircon maintenance, Plant plan, Total data file storage, PAT testing to name a few. The activity involved in each supplier varies and can range from receiving and checking monthly invoices to arranging monthly or annual maintenance visits/ taking a more active role in how the provider is functioning/performing. Recording/maintaining database of all relevant up to date info regarding all contracts, accounts, and suppliers we have (this is for continuity that Reception can have access to all accounts. Liaising with Chapman Petrie (managing agents) on Service charges and rental payments in accordance with the annual budget which you also review, changes within the building, any issues that arise, fire drills and fire risk assessments, communal areas, and relaying info to staff/Partners. Arranging for any ad hoc office touch ups/things that need fixing (Quooker taps, new signage, broken handles, reporting tech issues to JW, Printer issues, shredder breaking down, coffee machine maintenance, etc) Administering the holiday tracker (receiving employee requests and getting approval from Phil, recording employees leave, adding to calendars, providing Payroll with info re employees who are leaving (pro rata leave to be paid out.) Maintaining certain folders on server (Office management, HR policies, Rcapital templates) Manage office assignment of lease/lease renewals. Ordering corporate gifts (usually hampers at the end of each year) General support when needed on ad hoc things example: Archant property gas issue. Events Organising Rcapital events each year. (2022 there was 9 events, 2023 there are 8 currently scheduled excluding staff nights out) Events differ in size and complexity, but example of some activities listed below are: Liaising with Partners or events host on invitee list Creating/drafting event invites (sourcing images, drafting wording, compiling attendee invitee contact details to import to Mailchimp, setting up campaign) Responses/dropouts/re-invites/replacements Sourcing and booking hotels. Sourcing and booking event venues, some with special facility requirements specific to event (Bike Ride), and confirming drinks, canape, and menu selection. Arranging catering/waiters/cleaners Sourcing and booking transfers or travel other than flights. Continue event comms to attendees (chasers to non-respondents, finer details to attendees, reminders, dietary requirements, indemnity forms) Collecting passport info, booking flights, and communicating info to each participant Keeping record of deposits/final payment and cancellation cut offs. Handling last minute change of plans/dropouts/change of participants Create schedule/itinerary of event/weekend. Creating seating plans Confirming and reconfirming arrangements/collections/timings etc Organising certain merchandise for events (Beanies, bottles, pens, notebooks, umbrellas sourcing suppliers, quotes, mock approvals, orders, payment, etc) Bookkeeping/Banking Bookkeeping in Xero for Three V Partnership LLP and Aston Partnership Reviewing all invoices in Xero for Rcapital Partners LLP, checking they are correct with Rcapital contact who arranged the work, then confirming with Phil for approval. Processing and preparing requested payments/transfers for authorisation for Three V Partnership LLP, Three V Euro, Fat Tyre, RR, Quilam, Aston Partnership, Rcapital Partners LLP, HWGL, and Blazehill - (Supplier payments, drawdown requests, staff expenses etc.) As well as certain ad hoc payments from Portfolio entities eg Independent Group (UK) Limited Preparing weekly payment schedule for Three V Partnership LLP, Rcapital Partners LLP, HWGL, RR, Quilam, Blazehill, Aston Partnership and ensuring approval had been appropriately received. Authorising portfolio company payments where required. Ad hoc projects Blazehill Capital Limited (project management on startup) The Rcapital office move from 5th Floor to 4th Floor. Transition from Three V Partnership LLP to Rcapital Partners LLP Hay Wain Administering holiday tracker (recording employees leave, adding to calendars, info for onboarding/offboarding of employees in relation to amount of pro rata leave) Hay Wain staff health insurance policies (renewal, new employee onboarding and offboarding) Employers liability insurance (on the Rcapital policy) Blazehill Administer the Blazehill Directors and Officers insurance. Administer the Blazehill health insurance policy (renewal, new employee onboarding and offboarding) Blazehill employee onboarding for new employees (collecting new starter form, collecting ID, POA, emergency numbers, bank details for Payroll, health insurance policy, arranging headshots, business cards, liaising with RN for email addresses, arranging keys to be cut, alarm fobs, setting up with locker and sometimes ordering tech) ICO Annual registration renewal Employers liability insurance (on the Rcapital policy) QR code renewal for Blazehill business cards (annual) Salary on Offer is £52,000. Hybrid working = 4 days in the office with 1 at home.
Apr 25, 2024
Full time
MM Search are delighted to be working with our client RCapital on an exciting Office Manager role. They are looking for an experienced Office Manager with experience of Xero Accounting software. Office Management Office Fire Marshall and first aider Manage the reception/Admin assistant role (recurring recruitment for role, training individual in role, managing daily in terms of monitoring what they are doing/tasks, booking ad hoc holiday cover, making sure individual is up to date with first aid and fire Marshall training) Recruitment for Support function roles (PA, EA roles) creating job spec, liaising with recruiters, short listing, interviewing, sending on offers to recruiters, etc) Onboarding for new employees (collecting new starter form, collecting ID, POA, emergency numbers, bank details for Payroll, adding individual to EE/Vodafone accounts, health insurance policy, Ringcentral, Disc (personality) profiles, Webexpenses, arranging headshots, business cards, liaising with RN for email addresses, arranging keys to be cut, alarm fobs, setting up with locker, calculating annual leave allowance pro rata for new employees, and sometimes ordering tech) Offboarding for employees: Notifying Payroll of last day and pro rata annual leave to pay out, collecting any Rcapital tech, removing employee from health insurance, EE/Vodafone account, Webexpenses, requesting RN cut off access to email and server, asking Jen to remove from website, retrieving office keys. Scheduling monthly team meetings and compiling monthly team meeting slides for OPS meeting Administering the Office contents insurance (which includes employers liability for Hay Wain, Blazehill and Rcapital) Administering the Rcapital Health insurance policy (onboarding and offboarding employees, annual renewals, or changes) Administering the EE and Vodafone company account (checking invoices, querying charges, onboarding/offboarding employees, making changes, upgrades, etc.) Administering and managing the Rcapital facilities management providers/accounts: Example: Business rates, British Gas, SSE, alarm company, Addison Lee, Vision, cleaning company, aircon maintenance, Plant plan, Total data file storage, PAT testing to name a few. The activity involved in each supplier varies and can range from receiving and checking monthly invoices to arranging monthly or annual maintenance visits/ taking a more active role in how the provider is functioning/performing. Recording/maintaining database of all relevant up to date info regarding all contracts, accounts, and suppliers we have (this is for continuity that Reception can have access to all accounts. Liaising with Chapman Petrie (managing agents) on Service charges and rental payments in accordance with the annual budget which you also review, changes within the building, any issues that arise, fire drills and fire risk assessments, communal areas, and relaying info to staff/Partners. Arranging for any ad hoc office touch ups/things that need fixing (Quooker taps, new signage, broken handles, reporting tech issues to JW, Printer issues, shredder breaking down, coffee machine maintenance, etc) Administering the holiday tracker (receiving employee requests and getting approval from Phil, recording employees leave, adding to calendars, providing Payroll with info re employees who are leaving (pro rata leave to be paid out.) Maintaining certain folders on server (Office management, HR policies, Rcapital templates) Manage office assignment of lease/lease renewals. Ordering corporate gifts (usually hampers at the end of each year) General support when needed on ad hoc things example: Archant property gas issue. Events Organising Rcapital events each year. (2022 there was 9 events, 2023 there are 8 currently scheduled excluding staff nights out) Events differ in size and complexity, but example of some activities listed below are: Liaising with Partners or events host on invitee list Creating/drafting event invites (sourcing images, drafting wording, compiling attendee invitee contact details to import to Mailchimp, setting up campaign) Responses/dropouts/re-invites/replacements Sourcing and booking hotels. Sourcing and booking event venues, some with special facility requirements specific to event (Bike Ride), and confirming drinks, canape, and menu selection. Arranging catering/waiters/cleaners Sourcing and booking transfers or travel other than flights. Continue event comms to attendees (chasers to non-respondents, finer details to attendees, reminders, dietary requirements, indemnity forms) Collecting passport info, booking flights, and communicating info to each participant Keeping record of deposits/final payment and cancellation cut offs. Handling last minute change of plans/dropouts/change of participants Create schedule/itinerary of event/weekend. Creating seating plans Confirming and reconfirming arrangements/collections/timings etc Organising certain merchandise for events (Beanies, bottles, pens, notebooks, umbrellas sourcing suppliers, quotes, mock approvals, orders, payment, etc) Bookkeeping/Banking Bookkeeping in Xero for Three V Partnership LLP and Aston Partnership Reviewing all invoices in Xero for Rcapital Partners LLP, checking they are correct with Rcapital contact who arranged the work, then confirming with Phil for approval. Processing and preparing requested payments/transfers for authorisation for Three V Partnership LLP, Three V Euro, Fat Tyre, RR, Quilam, Aston Partnership, Rcapital Partners LLP, HWGL, and Blazehill - (Supplier payments, drawdown requests, staff expenses etc.) As well as certain ad hoc payments from Portfolio entities eg Independent Group (UK) Limited Preparing weekly payment schedule for Three V Partnership LLP, Rcapital Partners LLP, HWGL, RR, Quilam, Blazehill, Aston Partnership and ensuring approval had been appropriately received. Authorising portfolio company payments where required. Ad hoc projects Blazehill Capital Limited (project management on startup) The Rcapital office move from 5th Floor to 4th Floor. Transition from Three V Partnership LLP to Rcapital Partners LLP Hay Wain Administering holiday tracker (recording employees leave, adding to calendars, info for onboarding/offboarding of employees in relation to amount of pro rata leave) Hay Wain staff health insurance policies (renewal, new employee onboarding and offboarding) Employers liability insurance (on the Rcapital policy) Blazehill Administer the Blazehill Directors and Officers insurance. Administer the Blazehill health insurance policy (renewal, new employee onboarding and offboarding) Blazehill employee onboarding for new employees (collecting new starter form, collecting ID, POA, emergency numbers, bank details for Payroll, health insurance policy, arranging headshots, business cards, liaising with RN for email addresses, arranging keys to be cut, alarm fobs, setting up with locker and sometimes ordering tech) ICO Annual registration renewal Employers liability insurance (on the Rcapital policy) QR code renewal for Blazehill business cards (annual) Salary on Offer is £52,000. Hybrid working = 4 days in the office with 1 at home.
HR Business Partner Birmingham/London Up to £43,915 per annum Who we are: Marston Holdings is the UK's largest judicial services company working for over 500 local authorities, central government and businesses. Our 4,000+ frontline agents and self-employed enforcement agents deploy from 170 offices and help collect £850m a year on behalf of UK taxpayers and business. Our HR Business Partners are key to the Group's success through the enabling of Senior Management to drive change projects and deliver on the requirements of commercial tenders and re-organisation processes. Reporting into the Senior HR Business Partner, the successful applicant will help support the Group in the shaping, leading and mobilising of the people strategy. What you will be doing: Providing HR solutions to support business plans across the Group Managing complex HR projects across various functions and business entities Working alongside the Employee Relations team to create, develop and evolve HR Business plans for the business areas to which you are partnered Lead on a high volume of TUPE related transactions Partnering with business leaders and senior management in identifying HR solutions Leading and supporting on end-to-end change and restructuring programmes in a variety of settings, ranging from management restructures to commercial re-organisation Managing unionised environments and delivering effective resolutions in relation to pay negotiations, strike action, bargaining agreements and all other union related activity Influencing Management behaviours and activities to be supportive of our Group culture, policies, procedures and practices Supporting the HR Central Services team on all Group related matters including Group reward and compensation strategy, central administration procedures, data protection protocols, harmonisation, business continuity planning and HR diagnostics and reporting Supporting the Employee Relations team with complex grievances, disciplinaries, staff case management and poor performance processes when required What we are looking for: Proven track record within a similar HR role, with experience within a unionised environment Experience of delivering on change projects to achieve organisational wide results that contribute to a wider strategy In-depth knowledge and experience of employment legislation, in particular, TUPE Ability to draft policy and employment documentation (including contracts of employment) and play a core role in the successful development and delivery of HR initiatives CIPD qualification or related experience What's in it for you? 27 days annual leave, plus bank holidays Hybrid work approach Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing Life insurance Cycle to work scheme As proud members of the 5% Club, we offer further education opportunities including a wide range of Apprenticeships Enhanced Maternity and Paternity Package NB subject to eligibility criteria If this sounds like the job for you, please apply and we will be in touch shortly! New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Apr 25, 2024
Full time
HR Business Partner Birmingham/London Up to £43,915 per annum Who we are: Marston Holdings is the UK's largest judicial services company working for over 500 local authorities, central government and businesses. Our 4,000+ frontline agents and self-employed enforcement agents deploy from 170 offices and help collect £850m a year on behalf of UK taxpayers and business. Our HR Business Partners are key to the Group's success through the enabling of Senior Management to drive change projects and deliver on the requirements of commercial tenders and re-organisation processes. Reporting into the Senior HR Business Partner, the successful applicant will help support the Group in the shaping, leading and mobilising of the people strategy. What you will be doing: Providing HR solutions to support business plans across the Group Managing complex HR projects across various functions and business entities Working alongside the Employee Relations team to create, develop and evolve HR Business plans for the business areas to which you are partnered Lead on a high volume of TUPE related transactions Partnering with business leaders and senior management in identifying HR solutions Leading and supporting on end-to-end change and restructuring programmes in a variety of settings, ranging from management restructures to commercial re-organisation Managing unionised environments and delivering effective resolutions in relation to pay negotiations, strike action, bargaining agreements and all other union related activity Influencing Management behaviours and activities to be supportive of our Group culture, policies, procedures and practices Supporting the HR Central Services team on all Group related matters including Group reward and compensation strategy, central administration procedures, data protection protocols, harmonisation, business continuity planning and HR diagnostics and reporting Supporting the Employee Relations team with complex grievances, disciplinaries, staff case management and poor performance processes when required What we are looking for: Proven track record within a similar HR role, with experience within a unionised environment Experience of delivering on change projects to achieve organisational wide results that contribute to a wider strategy In-depth knowledge and experience of employment legislation, in particular, TUPE Ability to draft policy and employment documentation (including contracts of employment) and play a core role in the successful development and delivery of HR initiatives CIPD qualification or related experience What's in it for you? 27 days annual leave, plus bank holidays Hybrid work approach Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing Life insurance Cycle to work scheme As proud members of the 5% Club, we offer further education opportunities including a wide range of Apprenticeships Enhanced Maternity and Paternity Package NB subject to eligibility criteria If this sounds like the job for you, please apply and we will be in touch shortly! New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Conveyancers/ Solicitors and Paralegals (Home Working) Above Market Rate Salary Conveyancers and Paralegals (Home Working / Remote Access) Above Market Rate Salary 4 day week and paid for 5 and Flexi Time and capped caseload - Cardiff Do you want the flexibility to work from home with total flexibility on coming into the office? A highly-regarded and Modern law firm is currently looking to hire an experienced Residential Conveyancer to join the practice. This will see you carry your own caseload of sale and purchase files whilst working, being given the opportunity to work from home. In addition the firm is looking to implement a 4 day week but paid for 5 days. This a fantastic opportunity for a highly organised team player with a positive attitude to become part of a business that is committed to personal growth and progression. This is what you'll be doing Handling a wide range of conveyancing matters, from inception to completion Manage caseload through effective use of case management system Ensuring client service levels agreements are met The experience you'll bring to the team At least 1 year's experience in conveyancing and be able to deal with a caseload of around 140 residential cases Previous residential conveyancing experience is essential Exceptional communication skills with the ability to interact with clients and agents in a friendly and approachable manner And this is what you'll get in return Above Market Rate salary Capped Caseload of around 40 files Competitive Bonus Scheme Generous Holiday Entitlement, Pension Medical Insurance Sick Pay Life Assurance Travel Assistance Ticket Loans Professional training Professional Fees Training Contracts Eye Care Vouchers Employee Assistance Free Legal Service Flexible working arrangements Are you up to the challenge? Please contact Daniel Mason at our offices at your earliest convenience. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.
Apr 25, 2024
Full time
Conveyancers/ Solicitors and Paralegals (Home Working) Above Market Rate Salary Conveyancers and Paralegals (Home Working / Remote Access) Above Market Rate Salary 4 day week and paid for 5 and Flexi Time and capped caseload - Cardiff Do you want the flexibility to work from home with total flexibility on coming into the office? A highly-regarded and Modern law firm is currently looking to hire an experienced Residential Conveyancer to join the practice. This will see you carry your own caseload of sale and purchase files whilst working, being given the opportunity to work from home. In addition the firm is looking to implement a 4 day week but paid for 5 days. This a fantastic opportunity for a highly organised team player with a positive attitude to become part of a business that is committed to personal growth and progression. This is what you'll be doing Handling a wide range of conveyancing matters, from inception to completion Manage caseload through effective use of case management system Ensuring client service levels agreements are met The experience you'll bring to the team At least 1 year's experience in conveyancing and be able to deal with a caseload of around 140 residential cases Previous residential conveyancing experience is essential Exceptional communication skills with the ability to interact with clients and agents in a friendly and approachable manner And this is what you'll get in return Above Market Rate salary Capped Caseload of around 40 files Competitive Bonus Scheme Generous Holiday Entitlement, Pension Medical Insurance Sick Pay Life Assurance Travel Assistance Ticket Loans Professional training Professional Fees Training Contracts Eye Care Vouchers Employee Assistance Free Legal Service Flexible working arrangements Are you up to the challenge? Please contact Daniel Mason at our offices at your earliest convenience. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.
We Inspire People To Go Places Join our team as a Senior Account Director (Tourism Promotion), to lead on some strategic project work. If you thrive in a fast-paced environment and have the confidence to operate successfully under your own initiative as well as collaboratively alongside the wider MMGY Global team, we invite you to bring your experience to our innovative team and make a lasting impact on our clients' success. Inclusive. Empowering. Curious. Creative. Transformative. At MMGY Global, we're more than 600 passionate individuals, spread around the globe, who share an unwavering love for travel. When we say we inspire people to go places, we mean everyone. We are currently in search of a motivated, resilient and team-oriented individual to join our team based in London. Key Responsibilites : Develop and implement strategies to increase tourism Manage relationships with key stakeholders, including government agencies, tour operators, and travel agents Assist with the day-to-day operations of the department, including budgeting, staffing, and project management Monitor and analyze market trends to identify opportunities for growth Lead and motivate the team to achieve projects and organizational goals. Provide guidance and mentorship to team members to help them reach their full potential Skills and Experience required: Degree in business, marketing, or a related field, preferred but not required Minimum of 7 years of experience in tourism promotion, sales and marketing Strong leadership and management skills Excellent communication and interpersonal skills Ability to think strategically and make data-driven decisions Experience developing and driving strategy in tourism or adjacent industrie s Benefits: A hybrid work schedule of 4 days in office and 1 day at home Generous annual holiday package including 25 days of annual leave, 3 personal days and year-end holiday break over the Christmas period. Private medical insurance and pension scheme contribution from the company Lively social calendar with numerous activities and events to take part in. Weekly Office Pantry fresh fruit boxes Dog friendly office: your dogs are warmly welcomed here Cycle to work scheme Season Ticket Loan
Apr 24, 2024
Full time
We Inspire People To Go Places Join our team as a Senior Account Director (Tourism Promotion), to lead on some strategic project work. If you thrive in a fast-paced environment and have the confidence to operate successfully under your own initiative as well as collaboratively alongside the wider MMGY Global team, we invite you to bring your experience to our innovative team and make a lasting impact on our clients' success. Inclusive. Empowering. Curious. Creative. Transformative. At MMGY Global, we're more than 600 passionate individuals, spread around the globe, who share an unwavering love for travel. When we say we inspire people to go places, we mean everyone. We are currently in search of a motivated, resilient and team-oriented individual to join our team based in London. Key Responsibilites : Develop and implement strategies to increase tourism Manage relationships with key stakeholders, including government agencies, tour operators, and travel agents Assist with the day-to-day operations of the department, including budgeting, staffing, and project management Monitor and analyze market trends to identify opportunities for growth Lead and motivate the team to achieve projects and organizational goals. Provide guidance and mentorship to team members to help them reach their full potential Skills and Experience required: Degree in business, marketing, or a related field, preferred but not required Minimum of 7 years of experience in tourism promotion, sales and marketing Strong leadership and management skills Excellent communication and interpersonal skills Ability to think strategically and make data-driven decisions Experience developing and driving strategy in tourism or adjacent industrie s Benefits: A hybrid work schedule of 4 days in office and 1 day at home Generous annual holiday package including 25 days of annual leave, 3 personal days and year-end holiday break over the Christmas period. Private medical insurance and pension scheme contribution from the company Lively social calendar with numerous activities and events to take part in. Weekly Office Pantry fresh fruit boxes Dog friendly office: your dogs are warmly welcomed here Cycle to work scheme Season Ticket Loan
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £26,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm "1st Class Customer Service " The Role: Single point of contact to meet communication needs of key International customers. Management and ownership of cases throughout their lifecycle and through to completion. Working shifts Monday to Friday No weekend Work . Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between International customers and Our suppliers. Booking of engineering resource / Logistics / Travel / Critical Spares etc. Engagement with Our other departments. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Weekly Touch-point meeting, reports and chairing of conference calls. Responsible for keeping case reporting and billing systems up to date. Raising supplier purchase orders. Invoicing management. Excellent customer relations and interpersonal skills. Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break
Apr 24, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £26,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm "1st Class Customer Service " The Role: Single point of contact to meet communication needs of key International customers. Management and ownership of cases throughout their lifecycle and through to completion. Working shifts Monday to Friday No weekend Work . Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between International customers and Our suppliers. Booking of engineering resource / Logistics / Travel / Critical Spares etc. Engagement with Our other departments. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Weekly Touch-point meeting, reports and chairing of conference calls. Responsible for keeping case reporting and billing systems up to date. Raising supplier purchase orders. Invoicing management. Excellent customer relations and interpersonal skills. Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break
We are looking for an experienced Software Engineering Manager to join our growing team in Manchester, UK. Role Overview We're looking for a talented Software Engineering Manager to lead and empower a team of engineers in delivering exceptional software solutions. You'll be responsible for the technical health of your team's projects while fostering a positive and motivating work environment. Principal Accountabilities To be part of a high-performing team delivering scalable, resilient, customer-centric systems that make up our Personal Digital Platform. To help drive a high-performing engineering culture, providing technical leadership, guidance, and a coaching attitude to colleagues and team members. To work with the Scrum team to develop delivery schedules for projects. To collaborate with team members and stakeholders to deliver features from inception and throughout the lifecycle. To keep up to date with the latest technologies and contribute to the definition of engineering and technology strategy. To work with the team to continually improve practices and processes. To continually drive and optimise key engineering metrics e.g. DORA. Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills Key Requirements Minimum of 8 years experience in software engineering, with 3+ years experience in a similar leadership role, demonstrating strong progression and an aptitude to learn and develop A strong background in software development, ideally as a Software Engineer - building scalable, web-based systems Experience designing and building scalable, distributed, web-based systems. Experience with Node.js and .NET core Strong experience in building modern, cloud-based systems, service-based design and deployment Desirable Skills Experience in a fast-paced technology development environment is preferred Degree preferred from a leading university - Computer Science, Software Engineering, Maths or other numerate subjects or equivalent professional experience Experience in the Travel industry Ready to lead a team of talented software engineers? Apply now to become our next Software Engineering Manager and drive impactful projects to success! About Company Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
Apr 24, 2024
Full time
We are looking for an experienced Software Engineering Manager to join our growing team in Manchester, UK. Role Overview We're looking for a talented Software Engineering Manager to lead and empower a team of engineers in delivering exceptional software solutions. You'll be responsible for the technical health of your team's projects while fostering a positive and motivating work environment. Principal Accountabilities To be part of a high-performing team delivering scalable, resilient, customer-centric systems that make up our Personal Digital Platform. To help drive a high-performing engineering culture, providing technical leadership, guidance, and a coaching attitude to colleagues and team members. To work with the Scrum team to develop delivery schedules for projects. To collaborate with team members and stakeholders to deliver features from inception and throughout the lifecycle. To keep up to date with the latest technologies and contribute to the definition of engineering and technology strategy. To work with the team to continually improve practices and processes. To continually drive and optimise key engineering metrics e.g. DORA. Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills Key Requirements Minimum of 8 years experience in software engineering, with 3+ years experience in a similar leadership role, demonstrating strong progression and an aptitude to learn and develop A strong background in software development, ideally as a Software Engineer - building scalable, web-based systems Experience designing and building scalable, distributed, web-based systems. Experience with Node.js and .NET core Strong experience in building modern, cloud-based systems, service-based design and deployment Desirable Skills Experience in a fast-paced technology development environment is preferred Degree preferred from a leading university - Computer Science, Software Engineering, Maths or other numerate subjects or equivalent professional experience Experience in the Travel industry Ready to lead a team of talented software engineers? Apply now to become our next Software Engineering Manager and drive impactful projects to success! About Company Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
Office Coordinator - Sales South London £26k - £27k Permanent on- site position We are working with a London based Estate Agent who provide a comprehensive range of property services for commercial and residential property. They are looking for a dynamic branch coordinator at a location in South London. Key Responsibilities Maintain the control of the keys, ensuring that all keys are signed in and out, checking that they have been returned and chasing when they are not. Office operations; replenishing office stationary, business cards and office supplies, making sure that the overall office area is kept tidy and clean. Answering telephone and email queries, forwarding any messages to the relevant colleagues. Ensuring that all queries are answered in accordance with the company standards. Producing valuation packs, using email and post where appropriate. Supplying client valuation packs within 24 hours, using the information provided by sales or lettings to update the CRM portal. Organising photographs, floor plans, EPCs and (if required) sale or letting boards for all new instructions with the company's suppliers. Personal Specification Previous coordinator experience within a Real Estate setting Clear and concise communication skills both verbal and written High level numeracy skills, with the ability to calculate fees correctly Ability to deliver excellent customer service at all times Strong attention to detail, with the ability to organise own work efficiently and effectively Active team player, ability to contribute to the wider team and willing to help when required IT literate, experience previously using Word and Excel Benefits include: Holiday, pension, travel & dental insurance, and well being discounts. If you believe that this is the opportunity for you, do not hesitate to get in contact!Feel free to reach me on: ?
Apr 23, 2024
Full time
Office Coordinator - Sales South London £26k - £27k Permanent on- site position We are working with a London based Estate Agent who provide a comprehensive range of property services for commercial and residential property. They are looking for a dynamic branch coordinator at a location in South London. Key Responsibilities Maintain the control of the keys, ensuring that all keys are signed in and out, checking that they have been returned and chasing when they are not. Office operations; replenishing office stationary, business cards and office supplies, making sure that the overall office area is kept tidy and clean. Answering telephone and email queries, forwarding any messages to the relevant colleagues. Ensuring that all queries are answered in accordance with the company standards. Producing valuation packs, using email and post where appropriate. Supplying client valuation packs within 24 hours, using the information provided by sales or lettings to update the CRM portal. Organising photographs, floor plans, EPCs and (if required) sale or letting boards for all new instructions with the company's suppliers. Personal Specification Previous coordinator experience within a Real Estate setting Clear and concise communication skills both verbal and written High level numeracy skills, with the ability to calculate fees correctly Ability to deliver excellent customer service at all times Strong attention to detail, with the ability to organise own work efficiently and effectively Active team player, ability to contribute to the wider team and willing to help when required IT literate, experience previously using Word and Excel Benefits include: Holiday, pension, travel & dental insurance, and well being discounts. If you believe that this is the opportunity for you, do not hesitate to get in contact!Feel free to reach me on: ?
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 23, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 23, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 23, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
AVP, Value Stream Execution page is loaded AVP, Value Stream Execution Apply remote type Hybrid locations LON - London time type Full time posted on Posted Yesterday job requisition id R-35833 Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Target Openings 1 What Is the Opportunity? Travelers is seeking a AVP, Value Stream Lead to drive the execution of business strategies in an agile fashion. In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. You will apply strong business acumen and leadership in partnership with technology counterparts to effectively plan and deliver business outcomes in service to your business unit's strategy. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee the body of work conducted within a value stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes primarily within a single business unit or product. Define short and long-term vision and strategy, facilitate and collaborate with leadership to understand business needs, ensuring alignment to overall business outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the value stream vision and strategy effectively to teams and stakeholders. Partner with Technology Value Stream leader to effectively define, plan and deliver business outcomes. Drive all aspects of change management, ensuring clear sponsorship and effective stakeholder engagement and communications. Define and manage risks to delivery of value and outcomes. Build and manage change readiness strategy, using data to understand the environment to prepare for effective behavioral change management. Identify and analyze change impact, assess organizational readiness, and create change management and change communications strategies that mitigate risk and maximize employee engagement. Effectively manage a portfolio of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed. Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities. Responsibility for the overall planning, staffing, budgeting, expense priority management, and recommendation of process changes. Manage a team; Develop a robust talent pipeline and ensure the strength of Travelers' brand while attracting top talent. Oversee data driven decisions related to funding and resource allocation, and prioritization of work; make trade-off decisions to balance quality, cost, and timelines to maximize business value and ensure alignment to business outcomes. Identify and plan for enterprise dependencies. Manage complex multi-team dynamics; remove impediments to teams' success and assist in conflict resolution, issue and dependency management. Build and foster collaborative relationships across business areas, with the ability to influence senior leadership. Perform other duties as assigned. What Will Our Ideal Candidate Have? Master's degree. Relevant experience in an Agile/execution leadership role delivering business solutions on a demanding schedule. Relevant experience of people leadership/ management experience. Strong business acumen and a deep strategic mindset. Proven analytical skills and experience making decisions based on hard and soft data. Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives. Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream. Change Agent: Demonstrated change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk. Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy. Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience. Collaboration: Expertise working with others in a cross-functional multi-team environment. Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. What is a Must Have? Relevant business experience. People leadership/management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
Apr 22, 2024
Full time
AVP, Value Stream Execution page is loaded AVP, Value Stream Execution Apply remote type Hybrid locations LON - London time type Full time posted on Posted Yesterday job requisition id R-35833 Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Target Openings 1 What Is the Opportunity? Travelers is seeking a AVP, Value Stream Lead to drive the execution of business strategies in an agile fashion. In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. You will apply strong business acumen and leadership in partnership with technology counterparts to effectively plan and deliver business outcomes in service to your business unit's strategy. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee the body of work conducted within a value stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes primarily within a single business unit or product. Define short and long-term vision and strategy, facilitate and collaborate with leadership to understand business needs, ensuring alignment to overall business outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the value stream vision and strategy effectively to teams and stakeholders. Partner with Technology Value Stream leader to effectively define, plan and deliver business outcomes. Drive all aspects of change management, ensuring clear sponsorship and effective stakeholder engagement and communications. Define and manage risks to delivery of value and outcomes. Build and manage change readiness strategy, using data to understand the environment to prepare for effective behavioral change management. Identify and analyze change impact, assess organizational readiness, and create change management and change communications strategies that mitigate risk and maximize employee engagement. Effectively manage a portfolio of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed. Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities. Responsibility for the overall planning, staffing, budgeting, expense priority management, and recommendation of process changes. Manage a team; Develop a robust talent pipeline and ensure the strength of Travelers' brand while attracting top talent. Oversee data driven decisions related to funding and resource allocation, and prioritization of work; make trade-off decisions to balance quality, cost, and timelines to maximize business value and ensure alignment to business outcomes. Identify and plan for enterprise dependencies. Manage complex multi-team dynamics; remove impediments to teams' success and assist in conflict resolution, issue and dependency management. Build and foster collaborative relationships across business areas, with the ability to influence senior leadership. Perform other duties as assigned. What Will Our Ideal Candidate Have? Master's degree. Relevant experience in an Agile/execution leadership role delivering business solutions on a demanding schedule. Relevant experience of people leadership/ management experience. Strong business acumen and a deep strategic mindset. Proven analytical skills and experience making decisions based on hard and soft data. Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives. Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream. Change Agent: Demonstrated change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk. Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy. Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience. Collaboration: Expertise working with others in a cross-functional multi-team environment. Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. What is a Must Have? Relevant business experience. People leadership/management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
Office Coordinator - Estate Agents South London £26k - £27k Permanent on- site position We are working with a London based Estate Agent who provide a comprehensive range of property services for commercial and residential property. They are looking for a dynamic branch coordinator at a location in South London. Key Responsibilities Maintain the control of the keys, ensuring that all keys are signed in and out, checking that they have been returned and chasing when they are not. Office operations; replenishing office stationary, business cards and office supplies, making sure that the overall office area is kept tidy and clean. Answering telephone and email queries, forwarding any messages to the relevant colleagues. Ensuring that all queries are answered in accordance with the company standards. Producing valuation packs, using email and post where appropriate. Supplying client valuation packs within 24 hours, using the information provided by sales or lettings to update the CRM portal. Organising photographs, floor plans, EPCs and (if required) sale or letting boards for all new instructions with the company's suppliers. Personal Specification Previous coordinator experience within a Real Estate setting Clear and concise communication skills both verbal and written High level numeracy skills, with the ability to calculate fees correctly Ability to deliver excellent customer service at all times Strong attention to detail, with the ability to organise own work efficiently and effectively Active team player, ability to contribute to the wider team and willing to help when required IT literate, experience previously using Word and Excel Benefits include: Holiday, pension, travel & dental insurance, and well being discounts. If you believe that this is the opportunity for you, do not hesitate to get in contact!Feel free to reach me on: ?
Apr 22, 2024
Full time
Office Coordinator - Estate Agents South London £26k - £27k Permanent on- site position We are working with a London based Estate Agent who provide a comprehensive range of property services for commercial and residential property. They are looking for a dynamic branch coordinator at a location in South London. Key Responsibilities Maintain the control of the keys, ensuring that all keys are signed in and out, checking that they have been returned and chasing when they are not. Office operations; replenishing office stationary, business cards and office supplies, making sure that the overall office area is kept tidy and clean. Answering telephone and email queries, forwarding any messages to the relevant colleagues. Ensuring that all queries are answered in accordance with the company standards. Producing valuation packs, using email and post where appropriate. Supplying client valuation packs within 24 hours, using the information provided by sales or lettings to update the CRM portal. Organising photographs, floor plans, EPCs and (if required) sale or letting boards for all new instructions with the company's suppliers. Personal Specification Previous coordinator experience within a Real Estate setting Clear and concise communication skills both verbal and written High level numeracy skills, with the ability to calculate fees correctly Ability to deliver excellent customer service at all times Strong attention to detail, with the ability to organise own work efficiently and effectively Active team player, ability to contribute to the wider team and willing to help when required IT literate, experience previously using Word and Excel Benefits include: Holiday, pension, travel & dental insurance, and well being discounts. If you believe that this is the opportunity for you, do not hesitate to get in contact!Feel free to reach me on: ?
Agent3 part of Agent3 Group has a mission to enable the B2B clients in the technology sector we work with including Google, Salesforce, ServiceNow and NTT to deliver Account-Based Marketing at scale and in doing so, engage, win and grow revenue through net new target accounts and existing key accounts. In addition we deliver game changing market transformation programmes for our clients that change the way they position in the market, how they communicate and how they go to market through re-engineering how they use data, creativity and technology. Role overview Agent3 has an exciting opportunity to join our EMEA Client Services team as an Account Director. Based in either our London or Cheltenham office and with hybrid working opportunities, you will lead the delivery of a range of B2B marketing programmes and projects ranging from value proposition development to end-to-end ABM programmes, ensuring they are delivered on time and budget. Reporting to a Group Client Director, you will define programme goals and strategy as well as manage and grow relationships with senior client partners. You will lead, motivate and help develop 1 to 2 Account Managers/Executives and have a strong commercial focus, ensuring rigour with financial management and forecasting, and continuously looking for growth opportunities within your accounts. As a Account Director at Agent3, you will: Manage a team of 2-3 account managers / account executives Take a lead on resource planning, ensuring the right team in place to meet project needs and flagging to senior team members when there are capacity issues that need addressing. Develop relationships with clients, working with them as a trusted advisor, consultant and champion Define programme and project goals, and lead your team in delivering impactful programmes on time and on budget Question clients to understand and anticipate potential blockers for launching successful programmes, and work with them to solve issues before they arise Follow and champion system management (Scoro, Hubspot, KAM) Manage project finances You will bring: 4+ years client-facing delivery experience in a B2B marketing agency, or an in-house strategic marketing role Commercial thinking and experience growing business within accounts Experience managing 2-3 team members An understanding of B2B marketing, including ABM Experience working with or within large technology organisations Experience building and nurturing client relationships And in return, Agent3 offers: Great compensation package Enhanced pension contributions Internal and external training Custom career plans Flexible working Increased annual leave based on service Your birthday off Time off for volunteering Fixed benefits including life assurance, employer pension contribution, employee assistance programme, eyecare vouchers, cycle to work scheme, go green car scheme, workplace nursery scheme, Digital GP and travel loans Your choice of flexible benefits from a range of options designed to cater for everyone, examples include mobile phone allowance, personal development fund, additional pension contributions, medical and dental insurance Regular social activities Office transfer and secondment opportunities Why Us? We have a simple philosophy at Agent3 Group: Nobody has a monopoly on the best ideas. So, we pride ourselves on having a lateral structure that encourages innovation and smart thinking from every employee within the company, no matter your age, role or ability. Together we do amazing things and achieve unbelievable results. Together we work hard for each other. We praise and recognize great effort. We operate flexibly, with a task- not time-driven culture, so our teams can balance the demands of work and real life. We trust our people. Above all, we want everyone to feel valued and for their work to be rewarding. Agent3 Group believes that a diverse workforce is not just a social good, but a commercial advantage. Ensuring that we have a diverse workforce and that our people are treated equally regardless of culture, gender and non-binary, sexual orientation, ethnicity, religious beliefs, diversity of thought, skills, marital status, family composition, education, age, disability, or any other characteristic, will ensure that we have the diversity of skills, backgrounds, knowledge, experience and thought to do the best work for our clients, and continue to attract the best people
Apr 22, 2024
Full time
Agent3 part of Agent3 Group has a mission to enable the B2B clients in the technology sector we work with including Google, Salesforce, ServiceNow and NTT to deliver Account-Based Marketing at scale and in doing so, engage, win and grow revenue through net new target accounts and existing key accounts. In addition we deliver game changing market transformation programmes for our clients that change the way they position in the market, how they communicate and how they go to market through re-engineering how they use data, creativity and technology. Role overview Agent3 has an exciting opportunity to join our EMEA Client Services team as an Account Director. Based in either our London or Cheltenham office and with hybrid working opportunities, you will lead the delivery of a range of B2B marketing programmes and projects ranging from value proposition development to end-to-end ABM programmes, ensuring they are delivered on time and budget. Reporting to a Group Client Director, you will define programme goals and strategy as well as manage and grow relationships with senior client partners. You will lead, motivate and help develop 1 to 2 Account Managers/Executives and have a strong commercial focus, ensuring rigour with financial management and forecasting, and continuously looking for growth opportunities within your accounts. As a Account Director at Agent3, you will: Manage a team of 2-3 account managers / account executives Take a lead on resource planning, ensuring the right team in place to meet project needs and flagging to senior team members when there are capacity issues that need addressing. Develop relationships with clients, working with them as a trusted advisor, consultant and champion Define programme and project goals, and lead your team in delivering impactful programmes on time and on budget Question clients to understand and anticipate potential blockers for launching successful programmes, and work with them to solve issues before they arise Follow and champion system management (Scoro, Hubspot, KAM) Manage project finances You will bring: 4+ years client-facing delivery experience in a B2B marketing agency, or an in-house strategic marketing role Commercial thinking and experience growing business within accounts Experience managing 2-3 team members An understanding of B2B marketing, including ABM Experience working with or within large technology organisations Experience building and nurturing client relationships And in return, Agent3 offers: Great compensation package Enhanced pension contributions Internal and external training Custom career plans Flexible working Increased annual leave based on service Your birthday off Time off for volunteering Fixed benefits including life assurance, employer pension contribution, employee assistance programme, eyecare vouchers, cycle to work scheme, go green car scheme, workplace nursery scheme, Digital GP and travel loans Your choice of flexible benefits from a range of options designed to cater for everyone, examples include mobile phone allowance, personal development fund, additional pension contributions, medical and dental insurance Regular social activities Office transfer and secondment opportunities Why Us? We have a simple philosophy at Agent3 Group: Nobody has a monopoly on the best ideas. So, we pride ourselves on having a lateral structure that encourages innovation and smart thinking from every employee within the company, no matter your age, role or ability. Together we do amazing things and achieve unbelievable results. Together we work hard for each other. We praise and recognize great effort. We operate flexibly, with a task- not time-driven culture, so our teams can balance the demands of work and real life. We trust our people. Above all, we want everyone to feel valued and for their work to be rewarding. Agent3 Group believes that a diverse workforce is not just a social good, but a commercial advantage. Ensuring that we have a diverse workforce and that our people are treated equally regardless of culture, gender and non-binary, sexual orientation, ethnicity, religious beliefs, diversity of thought, skills, marital status, family composition, education, age, disability, or any other characteristic, will ensure that we have the diversity of skills, backgrounds, knowledge, experience and thought to do the best work for our clients, and continue to attract the best people
Administrator Birmingham About Engineius Engineius' goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have acquired over 80 clients, many of which can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space, but have ambitions to grow much further. And we can see our hard work paying off, so much so that we are very proud to be a Multi-Award winning company. You can read more about what we have won here. So put your seat belt on, and apply today to join the Engineius Journey. Administrator - What We Are Looking For: A desire to take ownership of processes and contribute ideas for improvement. Positive, enthusiastic and 'can-do' attitude to work. Ability to maintain strong attention to detail despite working in a fast-paced environment. A fast learner: wanting to take on new challenges, with the understanding that learning from mistakes is crucial. Confident picking up new systems and processes, with an enjoyment of organisational tasks We are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of: Business Administration. Attention to detail and the ability to follow complex processes. Administrator - What You'll Be Doing: Verifying driver's expenses such as fuel, tolls, travel etc by reviewing the evidence submitted against the details of the job. Administering the bookings process for our larger, bespoke customers - liaising with third parties to find a date that works for everyone and booking the moves onto our internal portal. Speaking with suppliers and end users via email and telephone, maintaining positive and helpful customer service, even when conveying information that may not be the answer they wanted. Liaising with other departments in the business to achieve positive results. Providing administrative support to various departments as required Providing input on ideas to update and improve processes in order to help the business function efficiently as it continues to grow. Utilising Microsoft Office and Airtable, as well as internal systems Administrator - What Engineius Can Offer You: Competitive salary based on experience Discretionary bonus subject to company and individual performance Great central Birmingham office location (Somerset House, 37 Temple Street, Birmingham, B2 5DP - free use of the gym, showers, free hot drinks and more Well-being is important to us, we offer free access to LifeWorks 25 days holiday which increases by an extra day for each full year you work with us Workplace pension Discounts on private health insurance, major retailers, gyms, cycle-to-work scheme Fantastic opportunity to join a high growth company at an early stage We truly believe that diversity and inclusivity make better teams - we want to receive applications from as wide a range of people as possible. We want you to be you.
Apr 22, 2024
Full time
Administrator Birmingham About Engineius Engineius' goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have acquired over 80 clients, many of which can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space, but have ambitions to grow much further. And we can see our hard work paying off, so much so that we are very proud to be a Multi-Award winning company. You can read more about what we have won here. So put your seat belt on, and apply today to join the Engineius Journey. Administrator - What We Are Looking For: A desire to take ownership of processes and contribute ideas for improvement. Positive, enthusiastic and 'can-do' attitude to work. Ability to maintain strong attention to detail despite working in a fast-paced environment. A fast learner: wanting to take on new challenges, with the understanding that learning from mistakes is crucial. Confident picking up new systems and processes, with an enjoyment of organisational tasks We are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of: Business Administration. Attention to detail and the ability to follow complex processes. Administrator - What You'll Be Doing: Verifying driver's expenses such as fuel, tolls, travel etc by reviewing the evidence submitted against the details of the job. Administering the bookings process for our larger, bespoke customers - liaising with third parties to find a date that works for everyone and booking the moves onto our internal portal. Speaking with suppliers and end users via email and telephone, maintaining positive and helpful customer service, even when conveying information that may not be the answer they wanted. Liaising with other departments in the business to achieve positive results. Providing administrative support to various departments as required Providing input on ideas to update and improve processes in order to help the business function efficiently as it continues to grow. Utilising Microsoft Office and Airtable, as well as internal systems Administrator - What Engineius Can Offer You: Competitive salary based on experience Discretionary bonus subject to company and individual performance Great central Birmingham office location (Somerset House, 37 Temple Street, Birmingham, B2 5DP - free use of the gym, showers, free hot drinks and more Well-being is important to us, we offer free access to LifeWorks 25 days holiday which increases by an extra day for each full year you work with us Workplace pension Discounts on private health insurance, major retailers, gyms, cycle-to-work scheme Fantastic opportunity to join a high growth company at an early stage We truly believe that diversity and inclusivity make better teams - we want to receive applications from as wide a range of people as possible. We want you to be you.
We are looking for an experienced Scrum Master to join our growing team in Manchester, UK. Role Overview Working as part of our dynamic technology function, the Scrum Master will directly contribute to an award-winning digital platform that supports over 2,000 entrepreneurial travel businesses. You will help organise and coach our engineering teams in agile ways of working, positively driving key metrics and supporting the technology and platform modernisation journey. Principal Accountabilities Agile coaching and mentoring of the delivery teams, knowing when to lead from the front, side, or behind Guiding the team on the facilitation of their ceremonies and ways of working whilst providing valuable input and coaching on how to improve and get more value out of the ceremonies Enabling and guiding the team to drive their continuous improvement Encouraging negotiation between the team, PO, and various other stakeholders, shortening feedback loops and ensuring everyone's views are considered A very close ally to the Product Owner, offering insight into how value is sliced (vertical vs horizontal) and ensuring the team is fully engaged when refining PBIs Helping the team to remove any impediments themselves whilst shielding the team from distractions that may arise beyond their control Educate stakeholders outside the scrum team about how to inspect what the team is working on, advising what metrics offer insight and avoiding their misuse Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills Key Requirements 3+ years in a similar role, demonstrating strong progression and an aptitude to learn and develop You will not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours You will be a motivated problem-solver with good interpersonal skills, lead by example and help define agile processes within the company and serve as a mentor to others in the role You will have a great customer-facing attitude, a strong interest in IT, and the ability to learn quickly You will take pride in your personal brand and be an engaging influencer Comfortable operating in fast-paced environments with informal ways of working Naturally ambitious and hardworking with a flexible and positive approach to work Desirable Skills Certified Scrum Master or equivalent qualification beneficial. Elevate your career in Agile project management - apply today to become our next Scrum Master and lead teams to new heights of efficiency and collaboration! About Company Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
Apr 21, 2024
Full time
We are looking for an experienced Scrum Master to join our growing team in Manchester, UK. Role Overview Working as part of our dynamic technology function, the Scrum Master will directly contribute to an award-winning digital platform that supports over 2,000 entrepreneurial travel businesses. You will help organise and coach our engineering teams in agile ways of working, positively driving key metrics and supporting the technology and platform modernisation journey. Principal Accountabilities Agile coaching and mentoring of the delivery teams, knowing when to lead from the front, side, or behind Guiding the team on the facilitation of their ceremonies and ways of working whilst providing valuable input and coaching on how to improve and get more value out of the ceremonies Enabling and guiding the team to drive their continuous improvement Encouraging negotiation between the team, PO, and various other stakeholders, shortening feedback loops and ensuring everyone's views are considered A very close ally to the Product Owner, offering insight into how value is sliced (vertical vs horizontal) and ensuring the team is fully engaged when refining PBIs Helping the team to remove any impediments themselves whilst shielding the team from distractions that may arise beyond their control Educate stakeholders outside the scrum team about how to inspect what the team is working on, advising what metrics offer insight and avoiding their misuse Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including: A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills Key Requirements 3+ years in a similar role, demonstrating strong progression and an aptitude to learn and develop You will not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours You will be a motivated problem-solver with good interpersonal skills, lead by example and help define agile processes within the company and serve as a mentor to others in the role You will have a great customer-facing attitude, a strong interest in IT, and the ability to learn quickly You will take pride in your personal brand and be an engaging influencer Comfortable operating in fast-paced environments with informal ways of working Naturally ambitious and hardworking with a flexible and positive approach to work Desirable Skills Certified Scrum Master or equivalent qualification beneficial. Elevate your career in Agile project management - apply today to become our next Scrum Master and lead teams to new heights of efficiency and collaboration! About Company Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
Company: Live Nation Department: Promotions Location: Farringdon, London Reports to: VP, European Touring Working Hours: 40 plus any additional hours required by the business Role Description The European Promoting department is responsible for Promoting thousands of concerts throughout the UK/Europe every year. From worldwide headline acts to up and coming new talent, our promoters look after artists across all genres of music in a variety of clubs, theatres, arena and stadia. Our most recent additions to the Promoting team are looking for a hard-working individual to assist them on all aspects of this incredibly busy and fast-moving business. Live Nation, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans before, during and after the show. Who you are Competencies / Skills / Knowledge / Experience Effective communicator Highly adept at working with spreadsheets and databases - good working knowledge of MS Office Ability to plan and organise own workload in an incredibly fast paced environment Strong knowledge of venue/general touring industry and a keen interest in music/concerts Ability to establish and develop relationships within the Music industry Extensive knowledge and experience with putting on events/concerts Extensive knowledge of artists, music, genre, and audience. Understands relationship between agents, managers, artists, and overall value chain Generates unique but workable and useful solutions to difficult problems Understands how the job/department fits in to the wider goals of the business and the industry as a whole Always up to date on changes to the touring and festival market Able to understand commercial priorities and highest value relationships Behaviours The following attributes determine how the role will be carried out and are required to be a success: Attention to detail Self-motivated team player Flexible approach Good interpersonal, relationship management and negotiation skills Ability to lead from the front showing best practice across all disciplines Does not make excuses for errors or problems; acknowledges and corrects mistakes Promotes cooperation and commitment within a team to achieve goals and deliverables Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first What the role includes Sourcing availabilities with venues and routing tours across UK/Europe Managing holds, challenging dates, keeping records of what is held Gathering venue and tour information to prepare accurate tour costings and budget templates Confirming shows with stakeholders, sending, and updating tour itineraries Processing show sign offs and placing insurance for shows Working closely with the office administrator to ensure artist/venue contracts and work permits are processed in a timely manner To project tour sales and keep up to date with ongoing tours from confirmation to show date - highlighting problem areas Answer and direct phone calls Updating and sending guest Lists Updating reps with correct info Raising invoices Occasionally booking travel, hotels etc. and diary coordination Dealing with all incoming queries from internal departments (accounts, ticketing, marketing etc) and external contacts (agents, venues, other promoters, etc) To work with Promoter and develop new talent and aim to bring artists into LN covering a number of different genres On occasion you will be required to attend shows in the evenings and on weekends Build both formal and informal professional relationships Anticipates, and responds timely to artist/agent needs Provides artist status reports and progress updates Focus on the artists' business results. Going beyond basic service expectations to help artists implement complete solutions Delivers products and services when and where the artist needs them. Explores options when unable to deliver a requested product or service, and pursue solutions until the artist is satisfied Seeks artist feedback and ensures needs have been fully met Seek ways to improve service delivery. Assess the organisation and its services from the artist's point of view. Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: 24th April 2024. We reserve the right to close applications at any time.
Apr 20, 2024
Full time
Company: Live Nation Department: Promotions Location: Farringdon, London Reports to: VP, European Touring Working Hours: 40 plus any additional hours required by the business Role Description The European Promoting department is responsible for Promoting thousands of concerts throughout the UK/Europe every year. From worldwide headline acts to up and coming new talent, our promoters look after artists across all genres of music in a variety of clubs, theatres, arena and stadia. Our most recent additions to the Promoting team are looking for a hard-working individual to assist them on all aspects of this incredibly busy and fast-moving business. Live Nation, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans before, during and after the show. Who you are Competencies / Skills / Knowledge / Experience Effective communicator Highly adept at working with spreadsheets and databases - good working knowledge of MS Office Ability to plan and organise own workload in an incredibly fast paced environment Strong knowledge of venue/general touring industry and a keen interest in music/concerts Ability to establish and develop relationships within the Music industry Extensive knowledge and experience with putting on events/concerts Extensive knowledge of artists, music, genre, and audience. Understands relationship between agents, managers, artists, and overall value chain Generates unique but workable and useful solutions to difficult problems Understands how the job/department fits in to the wider goals of the business and the industry as a whole Always up to date on changes to the touring and festival market Able to understand commercial priorities and highest value relationships Behaviours The following attributes determine how the role will be carried out and are required to be a success: Attention to detail Self-motivated team player Flexible approach Good interpersonal, relationship management and negotiation skills Ability to lead from the front showing best practice across all disciplines Does not make excuses for errors or problems; acknowledges and corrects mistakes Promotes cooperation and commitment within a team to achieve goals and deliverables Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first What the role includes Sourcing availabilities with venues and routing tours across UK/Europe Managing holds, challenging dates, keeping records of what is held Gathering venue and tour information to prepare accurate tour costings and budget templates Confirming shows with stakeholders, sending, and updating tour itineraries Processing show sign offs and placing insurance for shows Working closely with the office administrator to ensure artist/venue contracts and work permits are processed in a timely manner To project tour sales and keep up to date with ongoing tours from confirmation to show date - highlighting problem areas Answer and direct phone calls Updating and sending guest Lists Updating reps with correct info Raising invoices Occasionally booking travel, hotels etc. and diary coordination Dealing with all incoming queries from internal departments (accounts, ticketing, marketing etc) and external contacts (agents, venues, other promoters, etc) To work with Promoter and develop new talent and aim to bring artists into LN covering a number of different genres On occasion you will be required to attend shows in the evenings and on weekends Build both formal and informal professional relationships Anticipates, and responds timely to artist/agent needs Provides artist status reports and progress updates Focus on the artists' business results. Going beyond basic service expectations to help artists implement complete solutions Delivers products and services when and where the artist needs them. Explores options when unable to deliver a requested product or service, and pursue solutions until the artist is satisfied Seeks artist feedback and ensures needs have been fully met Seek ways to improve service delivery. Assess the organisation and its services from the artist's point of view. Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: 24th April 2024. We reserve the right to close applications at any time.
GPS, agency, surveyor, commercial Your new company You'll be joining a growing yet established property consultancy with a national presence. Their services include building consultancy, commercial, planning and residential property services for national clients. You'll be joining a progressive company, passionate about looking after their colleagues and their development. Due to the success and forecasted growth, there is a clear pathway to success if you're eager to progress. Your new role This role will be situated in the automotive and retail division, with a team supportive of helping you complete your APC. It will be agent focused. However, there is ample opportunity to get exposure and experience to ensure successful completion of your APC diary. You'll have exposure and liaise with well-known clients, build relationships and develop a commercial skill set. You'll be involved with exciting new projects, working alongside an experienced team as well as other graduates. What you'll need to succeed You'll need to be degree educated in the relevant area and either currently looking to complete your APC qualification or looking to start. Due to an agency focus on this role, you'll need to have some experience with having completed a deal with the ability to speak and actively engage with clients. You'll need to be driven with a can-do attitude with a commercial mindset. 12-18 months of experience post graduation is desirable. What you'll get in return The salary for this role is dependent on experience, with the range between £25,000 - £35,000. This role is considered as hybrid, with 3 days in office and 2 days from home rule. However, there is the expectation to travel to sites across the UK. There are no set working hours, so the hours are adaptable. There is a company car or competitive car allowance. Private medical insurance and a company pension scheme are also included. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 20, 2024
Full time
GPS, agency, surveyor, commercial Your new company You'll be joining a growing yet established property consultancy with a national presence. Their services include building consultancy, commercial, planning and residential property services for national clients. You'll be joining a progressive company, passionate about looking after their colleagues and their development. Due to the success and forecasted growth, there is a clear pathway to success if you're eager to progress. Your new role This role will be situated in the automotive and retail division, with a team supportive of helping you complete your APC. It will be agent focused. However, there is ample opportunity to get exposure and experience to ensure successful completion of your APC diary. You'll have exposure and liaise with well-known clients, build relationships and develop a commercial skill set. You'll be involved with exciting new projects, working alongside an experienced team as well as other graduates. What you'll need to succeed You'll need to be degree educated in the relevant area and either currently looking to complete your APC qualification or looking to start. Due to an agency focus on this role, you'll need to have some experience with having completed a deal with the ability to speak and actively engage with clients. You'll need to be driven with a can-do attitude with a commercial mindset. 12-18 months of experience post graduation is desirable. What you'll get in return The salary for this role is dependent on experience, with the range between £25,000 - £35,000. This role is considered as hybrid, with 3 days in office and 2 days from home rule. However, there is the expectation to travel to sites across the UK. There are no set working hours, so the hours are adaptable. There is a company car or competitive car allowance. Private medical insurance and a company pension scheme are also included. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Product Governance Manager This role is based in Peterborough and is a hybrid working opportunity. Role Purpose: As a Product Manager, you will ensure that Markerstudy Group Distribution Motor, Home, Pet, Commercial and Specialist core insurance/service products and add-ons ( including premium finance ) continue to drive our customer and commercial objectives. Ensure adherence to the Markerstudy Group Product Governance Framework to provide confidence that products are fit for purpose, provide fair value to our customers and meet regulatory expectations. Seeks opportunities to enhance customer and commercial outcomes. Support in the development and delivery new products. Support the development of existing products and optimising the add-on/core product portfolio. This role gives you the opportunity to be a Product Manager. You'll be expected to demonstrate strong product expertise and knowledge and identify growth opportunities and resolve product related business and customer challenges. Key Responsibilities: Act as overall Product Manager for Markerstudy's Distribution products, showing strong technical product expertise. Ensure that our product propositions meet needs of customers in the defined target markets. Adheres to and manages designated product in line with our Product Governance Framework. Accountable for the delivery of Product Reviews and ensures outcomes are managed appropriately and timely. Ensures that we maximise income by supporting the development of existing products and optimising the add-on/core product portfolio. Develop and maintain a suite of data analysis reporting to ensure all product strategies deliver appropriate customer and commercial outcomes. Perform analysis to determine growth opportunities and/or solve business or customer problems. Identify opportunities to develop new products that add customer and commercial value. Develop and maintain a suite of data analysis reporting to ensure all product strategies deliver appropriate customer and commercial outcomes. Perform analysis to determine growth opportunities and/or solve business or customer problems. Act as an SME/product lead for business wide projects including stakeholder management (to Director level). Maintains an excellent understanding of developing customer needs, competitor propositions, and the broader market. Act as an advocate for the Product team's agenda, taking regular opportunity to engage with key stakeholders. Key Skills, Experience and Knowledge: Technical insurance product knowledge and management. Financial services and/or customer credit knowledge (advantageous). Understanding of broader market/competitors and reactions to changing customer needs, technology/regulation. Strong understanding of Product Governance requirements, regulation and legislation. Puts customers at the heart of what we do and can balance commercial gain with customer need effectively. Experience working in product & proposition development. Experienced Business Owner for multiple/complex tech deliveries. Ability to critically evaluate information and present findings. Strong stakeholder management and communication skills. Chartered Insurance Institute qualification (advantageous). Financial services and/or Consumer Credit knowledge (advantageous). Educated to degree level / calibre (advantageous). People management / leadership / coaching experience (advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative environment Hybrid/Flexible working model 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
Apr 19, 2024
Full time
Product Governance Manager This role is based in Peterborough and is a hybrid working opportunity. Role Purpose: As a Product Manager, you will ensure that Markerstudy Group Distribution Motor, Home, Pet, Commercial and Specialist core insurance/service products and add-ons ( including premium finance ) continue to drive our customer and commercial objectives. Ensure adherence to the Markerstudy Group Product Governance Framework to provide confidence that products are fit for purpose, provide fair value to our customers and meet regulatory expectations. Seeks opportunities to enhance customer and commercial outcomes. Support in the development and delivery new products. Support the development of existing products and optimising the add-on/core product portfolio. This role gives you the opportunity to be a Product Manager. You'll be expected to demonstrate strong product expertise and knowledge and identify growth opportunities and resolve product related business and customer challenges. Key Responsibilities: Act as overall Product Manager for Markerstudy's Distribution products, showing strong technical product expertise. Ensure that our product propositions meet needs of customers in the defined target markets. Adheres to and manages designated product in line with our Product Governance Framework. Accountable for the delivery of Product Reviews and ensures outcomes are managed appropriately and timely. Ensures that we maximise income by supporting the development of existing products and optimising the add-on/core product portfolio. Develop and maintain a suite of data analysis reporting to ensure all product strategies deliver appropriate customer and commercial outcomes. Perform analysis to determine growth opportunities and/or solve business or customer problems. Identify opportunities to develop new products that add customer and commercial value. Develop and maintain a suite of data analysis reporting to ensure all product strategies deliver appropriate customer and commercial outcomes. Perform analysis to determine growth opportunities and/or solve business or customer problems. Act as an SME/product lead for business wide projects including stakeholder management (to Director level). Maintains an excellent understanding of developing customer needs, competitor propositions, and the broader market. Act as an advocate for the Product team's agenda, taking regular opportunity to engage with key stakeholders. Key Skills, Experience and Knowledge: Technical insurance product knowledge and management. Financial services and/or customer credit knowledge (advantageous). Understanding of broader market/competitors and reactions to changing customer needs, technology/regulation. Strong understanding of Product Governance requirements, regulation and legislation. Puts customers at the heart of what we do and can balance commercial gain with customer need effectively. Experience working in product & proposition development. Experienced Business Owner for multiple/complex tech deliveries. Ability to critically evaluate information and present findings. Strong stakeholder management and communication skills. Chartered Insurance Institute qualification (advantageous). Financial services and/or Consumer Credit knowledge (advantageous). Educated to degree level / calibre (advantageous). People management / leadership / coaching experience (advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative environment Hybrid/Flexible working model 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
We're hiring customer service advisors to work in London who are well spoken, reliable, polite, and self-motivated fluent German speakers. If you have a winning telephone manner, we'd love to hear from you. What we offer Customer service agents: Earn £14.57/hr (including holiday pay). As your legal employer, we also manage your National Insurance and help you save for retirement with pension contributions. Get paid weekly - every Friday! Rate and review shifts. Work for multiple office companies and find which ones you like best. Apply for jobs on the go via the Coople Jobs App. Various start dates throughout the year. To be considered for this role, you should: Be Native or fluent in German speaking, reading, and writing. Excellent communication skills, articulate and confident with great telephone manner. Target driven with a deep pride in quality of work. Enjoy the challenge of cold calling and speaking to new people. You should be persistent, polite, and professional. Enthusiastic and committed with the ability to work under pressure. Ability to engage and build rapport whilst remaining professional at all times. Have the Right to Work in the UK. Live in London or be willing to travel to central London. Previous outbound call handling experience is desired but not essential. About Coople We're one of Europe's largest on demand, flexible staffing platforms with over 30,000 hiring companies and more than one million registered workers. Our mission? We're here to change how the world works through technical innovation, matching and connecting ambitious workers with flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.
Apr 13, 2024
Full time
We're hiring customer service advisors to work in London who are well spoken, reliable, polite, and self-motivated fluent German speakers. If you have a winning telephone manner, we'd love to hear from you. What we offer Customer service agents: Earn £14.57/hr (including holiday pay). As your legal employer, we also manage your National Insurance and help you save for retirement with pension contributions. Get paid weekly - every Friday! Rate and review shifts. Work for multiple office companies and find which ones you like best. Apply for jobs on the go via the Coople Jobs App. Various start dates throughout the year. To be considered for this role, you should: Be Native or fluent in German speaking, reading, and writing. Excellent communication skills, articulate and confident with great telephone manner. Target driven with a deep pride in quality of work. Enjoy the challenge of cold calling and speaking to new people. You should be persistent, polite, and professional. Enthusiastic and committed with the ability to work under pressure. Ability to engage and build rapport whilst remaining professional at all times. Have the Right to Work in the UK. Live in London or be willing to travel to central London. Previous outbound call handling experience is desired but not essential. About Coople We're one of Europe's largest on demand, flexible staffing platforms with over 30,000 hiring companies and more than one million registered workers. Our mission? We're here to change how the world works through technical innovation, matching and connecting ambitious workers with flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.
Oncacare (UK) Limited - Global Oncology Site Network Role: Proposals Manager Job Type: Full time Location: London, UK Working arrangement: Hybrid Travel Requirements: Occasional domestic and international travel Introduction Are you looking for an outstanding opportunity to develop your career with ICON s leading edge Global Commercial Oncology Site Network which is growing fast? Oncacare, in partnership with ICON plc, is an Oncology Site Network which concentrates on developing high performing sites by accelerating start-up timelines and focussing on high level of patient enrolment with strong attention to data and quality standards. These qualities are what our Sponsors look for in a leading Oncology Site Network and you can be part of our success story. We are growing our international footprint and you can play a part in our expansion and be involved in the future of oncology treatments across the globe. Oncacare is passionate about transforming cancer research to advance new treatments. Our strong capabilities enable us to bring together Patients, Sites and Pharmaceutical organisations to present a unique solution to the cancer trials industry. The Oncacare global site network provides opportunities for patients and oncologists to advance the development of cancer treatments more quickly and efficiently. We are a change agent for cancer clinical research. Quality, Patient Centricity, Delivery, Staff and Prospects are our principal values at Oncacare. They are fundamental in shaping the way in which we work and map out our future. By working to these values, we can achieve our objectives and ensure our teams are fully engaged, patients are enrolled and trial results are consistently realised for our customers. Main Responsibilities: Deliver high quality customer-focused proposals and budgets for new business opportunities within a given timeframe Evaluate and understand client requirements for incoming Request for Proposals (RFPs) Manage and oversee the preparation, review and submission of proposals and budgets for new business opportunities within given timeframe Manage and lead the proposal generation process including attending the proposal kick off, resource, clinical strategy and other opportunity specific meetings as required Ensure that the appropriate personnel including Senior Management, Operations and Sales are involved as required throughout the proposal generation process Attend bid defence and other client meetings as a support role as required Ensure Senior Management are apprised of the status of proposal preparation and elevate any issues or concerns Recruit, train and mentor Feasibility and Proposals Associates as appropriate Develop a training plan for each Proposal Development Associate as required Contribute to the development of Standard Operating Procedures (SOPs) Contribute to the development of processes and tools to improve the accuracy and quality of proposals and contracts Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties Comply with Oncacare s administrative, training and human resources policies To be successful you will need (Qualifications and Skills): Bachelor's degree or equivalent Prior experience successfully performing the role of a proposal developer (a minimum of 4 years' experience) Self-starter and able to function in a high-paced, dynamic environment Must be able to work independently, be highly motivated and a strong team player Ability to work under pressure to meet tight deadlines while maintaining accuracy and attention to detail Ability to evaluate RFPs and identify critical issues and questions Good understanding of industry cost drivers and budget algorithms Excellent numeracy, communication and organizational skills Excellent working knowledge of Microsoft Excel and Microsoft Word Fluency in English and excellent written English skills are essential Ability and willingness to travel at least 10% of the time If you are interested in applying, please provide a one sided supporting statement (A4 page) with a brief summary of how you meet the requirements of the role along with your salary expectations. Why join us? Ongoing development is vital to us, and as a Proposals and Feasibility Manager at Oncacare you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success. Benefits: Discretionary Bonus scheme Company pension Cycle to work scheme Life insurance Private dental insurance Private medical insurance Sick pay We are an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. Are you a current ICON Employee? Please click here to apply: link
Sep 24, 2022
Full time
Oncacare (UK) Limited - Global Oncology Site Network Role: Proposals Manager Job Type: Full time Location: London, UK Working arrangement: Hybrid Travel Requirements: Occasional domestic and international travel Introduction Are you looking for an outstanding opportunity to develop your career with ICON s leading edge Global Commercial Oncology Site Network which is growing fast? Oncacare, in partnership with ICON plc, is an Oncology Site Network which concentrates on developing high performing sites by accelerating start-up timelines and focussing on high level of patient enrolment with strong attention to data and quality standards. These qualities are what our Sponsors look for in a leading Oncology Site Network and you can be part of our success story. We are growing our international footprint and you can play a part in our expansion and be involved in the future of oncology treatments across the globe. Oncacare is passionate about transforming cancer research to advance new treatments. Our strong capabilities enable us to bring together Patients, Sites and Pharmaceutical organisations to present a unique solution to the cancer trials industry. The Oncacare global site network provides opportunities for patients and oncologists to advance the development of cancer treatments more quickly and efficiently. We are a change agent for cancer clinical research. Quality, Patient Centricity, Delivery, Staff and Prospects are our principal values at Oncacare. They are fundamental in shaping the way in which we work and map out our future. By working to these values, we can achieve our objectives and ensure our teams are fully engaged, patients are enrolled and trial results are consistently realised for our customers. Main Responsibilities: Deliver high quality customer-focused proposals and budgets for new business opportunities within a given timeframe Evaluate and understand client requirements for incoming Request for Proposals (RFPs) Manage and oversee the preparation, review and submission of proposals and budgets for new business opportunities within given timeframe Manage and lead the proposal generation process including attending the proposal kick off, resource, clinical strategy and other opportunity specific meetings as required Ensure that the appropriate personnel including Senior Management, Operations and Sales are involved as required throughout the proposal generation process Attend bid defence and other client meetings as a support role as required Ensure Senior Management are apprised of the status of proposal preparation and elevate any issues or concerns Recruit, train and mentor Feasibility and Proposals Associates as appropriate Develop a training plan for each Proposal Development Associate as required Contribute to the development of Standard Operating Procedures (SOPs) Contribute to the development of processes and tools to improve the accuracy and quality of proposals and contracts Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties Comply with Oncacare s administrative, training and human resources policies To be successful you will need (Qualifications and Skills): Bachelor's degree or equivalent Prior experience successfully performing the role of a proposal developer (a minimum of 4 years' experience) Self-starter and able to function in a high-paced, dynamic environment Must be able to work independently, be highly motivated and a strong team player Ability to work under pressure to meet tight deadlines while maintaining accuracy and attention to detail Ability to evaluate RFPs and identify critical issues and questions Good understanding of industry cost drivers and budget algorithms Excellent numeracy, communication and organizational skills Excellent working knowledge of Microsoft Excel and Microsoft Word Fluency in English and excellent written English skills are essential Ability and willingness to travel at least 10% of the time If you are interested in applying, please provide a one sided supporting statement (A4 page) with a brief summary of how you meet the requirements of the role along with your salary expectations. Why join us? Ongoing development is vital to us, and as a Proposals and Feasibility Manager at Oncacare you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success. Benefits: Discretionary Bonus scheme Company pension Cycle to work scheme Life insurance Private dental insurance Private medical insurance Sick pay We are an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. Are you a current ICON Employee? Please click here to apply: link