HR Service Centre Advisor - Transactions Dutch speaking

  • TJX Europe Limited
  • Watford, Hertfordshire
  • Dec 29, 2019
Full time HR / Recruitment

Job Description

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX family that includes TK Maxx, Homesense in the UK and TJ Maxx, Marshalls, HomeGoods, Sierra, Winners and Homesense across the US and Canada. With variety comes plenty of happy surprises-our is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Job Summary

To deliver system based (e.g. Oracle and TMS) and manual (e.g. Contracts, letters and audit compliance) HR Service Centre transactions against the HR Shared Services performance dashboard in each country of the HR Service Centre.

Take pride in the transactional work of the team, contributing with suggestions to improve the service and the processes used in the delivery of the service

This is the entry position in the HR Service Centre and the work across each country is rules based supported by process maps, BSPs (work instructions) and templates. The skill is the knowledge of the processes and the systems used by the team.

Key Responsibilities

  • Delivery of the transactional service
  • Logging cases onto the HR case management system
  • Completing system based HR transactions against SLAs
  • Creating and issuing Contracts and letters in line with SLAs
  • Complete other manual transactions (especially those to ensure audit compliance) in line with SLAs
  • Under the leadership of the HR Service Centre Team Leader, prioritise transactions in line with Service Level Agreements and Customer needs
  • Complete transactions with accuracy
  • Identify opportunities for improvement
  • Work on improvements with the HR Service Centre Team Leader
  • Support HR Service Centre Advisors - Cases with calls and emails in peak periods.


Tier 0

  • Keep the materials that support the processes up to date
  • User acceptance testing of upgrades, new releases, integrations etc. for HR systems on behalf of users in HR and the business


Key Skills, Knowledge & Experience

  • Process orientated - able and willing to follow BSPs / work instructions using level 5 templates
  • Customer focused
  • Able to work accurately and quickly
  • Attention to detail
  • Ability to work accurately under pressure while maintaining the customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills (Word, Excel, Oracle)
  • Judgement of when a transaction is more complex and requires further processing or when a case requires a call to the associate to get them to self-serve
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • Working towards CIPD (or similar) would be an advantage but not essential
  • A strong and broad knowledge of HR processes in the countries of the HR Service Centre would be an advantage
  • Experience of working in a HR Service Centre would be an advantage

Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It's our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and / or sexual orientation.