Customer Service Advisor Part Time

  • Randstad Inhouse
  • Worcester, Worcestershire
  • Dec 29, 2019
Seasonal Call Centre / CustomerService

Job Description

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?

We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry.

Benefits:

  • Annual bonus scheme
  • Annual leave entitlement of 28 days a year PRO RATA
    • 33 days PER ANNUM after 12 weeks (including bank holidays)
  • Free parking available
  • On-site subsidised canteen

Pay Rate and Hours:

  • £9.15 PER HOUR
    • Increasing to £10.14 PER HOUR after 12 weeks!
  • Monday-Friday, 16:00PM-20:00PM
  • Rotating Saturdays, 08:00AM & 17:00PM
    • 4 hour shift
    • 2 out of 5 rota
  • Rotating Sundays
    • 1 out of 5 rota
    • 1 day in Lieu

Responsibilities:

  • Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.
  • Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.
  • Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.
  • Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.

Requirements

  • Previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment.
  • IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and Maths
  • Excellent attendance record and be punctual
  • Quick thinking and able to problem solve/use their own initiative
  • Personable with the ability to build strong relationships with customers and colleagues in a pressured environment

This is an temporary assignment with a start date of 13/01/2020. Please be aware we will require a Sanction and CRB check

Does this sound like the perfect job to you? Apply today for immediate consideration!