Administrator, Higher Education establishment, Bradford city centre, immediate start Your new company Working for a Higher Education establishment in Bradford, you will be providing Administrative & secretarial support to the Dean and other members of staff. Your new role Key duties include: Proactively managing the diaries of senior members of staff Arranging meetings involving colleagues and senior members of staff (both internal & external) organising accomodation and travel arrangements Managing the inbox of the faculty managers Acting as first point of contact for the faculty, including meeting and greeting visitors, ensuring they receive passes and directing them around the building Processing invoices and completing purchase orders What you'll need to succeed It is essential that you have a strong administrative background, covering the above duties. Experience of using a variety of IT packages to a high standard, including the following: word processing packages, spreadsheets, database Experience of taking minutes and providing information at meetings Experience of scheduling meetings on behalf of others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 25, 2024
Seasonal
Administrator, Higher Education establishment, Bradford city centre, immediate start Your new company Working for a Higher Education establishment in Bradford, you will be providing Administrative & secretarial support to the Dean and other members of staff. Your new role Key duties include: Proactively managing the diaries of senior members of staff Arranging meetings involving colleagues and senior members of staff (both internal & external) organising accomodation and travel arrangements Managing the inbox of the faculty managers Acting as first point of contact for the faculty, including meeting and greeting visitors, ensuring they receive passes and directing them around the building Processing invoices and completing purchase orders What you'll need to succeed It is essential that you have a strong administrative background, covering the above duties. Experience of using a variety of IT packages to a high standard, including the following: word processing packages, spreadsheets, database Experience of taking minutes and providing information at meetings Experience of scheduling meetings on behalf of others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Apr 25, 2024
Full time
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Role Purpose: The Administrator Coordinator is responsible for implementing and managing workspace management systems to support daily operations at the Ray Dolby Centre. This role supports teaching, research activities, events, and industry collaborations by overseeing the department's booking system, event operations, and visitor management services. Main Duties and Responsibilities: Management of Booking System: Oversee the day-to-day operation of the department's booking system in coordination with the Soft Facilities Deputy and Facilities Assistants. Collaborate with the Maxwell Centre Administrator and IT teams as necessary. Develop and implement new procedures, processes, and systems for the booking system, providing clear guidance for staff. Maintain accurate information on the department website and intranet. Booking System Oversight: Manage the department's booking system, including business rules, approval workflows, and operational policy. Develop and implement booking processes and procedures, conducting continuous improvement reviews. Handle queries and issues related to facilities use, maintenance, venue hire, bookings, and external events at the RDC. Provide training on the system to staff and new users and serve as the first point of contact for technical issues. Research and Vendor Evaluation: Research new services and appliances to enhance operational efficiency. Conduct market research and compare costs and benefits when evaluating new vendors, adhering to University financial procedures and regulations. Health and Safety Compliance: Ensure compliance with health and safety regulations by completing regular safety checks and maintaining a safe working environment for staff. Conduct health and safety inductions for new staff, students, and visitors. Coordinate with event organizers to ensure appropriate risk assessments are conducted for events at the Centre. Additional Duties: Undertake any other duties as instructed by the line manager, commensurate with the role. Skills and Qualifications: Previous experience in administration or coordination roles preferred. Strong organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of booking systems and event management processes. Familiarity with health and safety regulations and compliance requirements. Proficiency in Microsoft Office suite and web content management systems. Note: This job description outlines the primary responsibilities associated with the Administrator Coordinator role. Additional tasks may be assigned to support the operational needs of the department.
Apr 25, 2024
Contractor
Role Purpose: The Administrator Coordinator is responsible for implementing and managing workspace management systems to support daily operations at the Ray Dolby Centre. This role supports teaching, research activities, events, and industry collaborations by overseeing the department's booking system, event operations, and visitor management services. Main Duties and Responsibilities: Management of Booking System: Oversee the day-to-day operation of the department's booking system in coordination with the Soft Facilities Deputy and Facilities Assistants. Collaborate with the Maxwell Centre Administrator and IT teams as necessary. Develop and implement new procedures, processes, and systems for the booking system, providing clear guidance for staff. Maintain accurate information on the department website and intranet. Booking System Oversight: Manage the department's booking system, including business rules, approval workflows, and operational policy. Develop and implement booking processes and procedures, conducting continuous improvement reviews. Handle queries and issues related to facilities use, maintenance, venue hire, bookings, and external events at the RDC. Provide training on the system to staff and new users and serve as the first point of contact for technical issues. Research and Vendor Evaluation: Research new services and appliances to enhance operational efficiency. Conduct market research and compare costs and benefits when evaluating new vendors, adhering to University financial procedures and regulations. Health and Safety Compliance: Ensure compliance with health and safety regulations by completing regular safety checks and maintaining a safe working environment for staff. Conduct health and safety inductions for new staff, students, and visitors. Coordinate with event organizers to ensure appropriate risk assessments are conducted for events at the Centre. Additional Duties: Undertake any other duties as instructed by the line manager, commensurate with the role. Skills and Qualifications: Previous experience in administration or coordination roles preferred. Strong organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of booking systems and event management processes. Familiarity with health and safety regulations and compliance requirements. Proficiency in Microsoft Office suite and web content management systems. Note: This job description outlines the primary responsibilities associated with the Administrator Coordinator role. Additional tasks may be assigned to support the operational needs of the department.
Front of House Coordinator 28,000 plus (Travel Card Zone 1-4 Paid plus Bonus ) With your excellent front of house/reception skills are you ready to embark on an exciting journey filled with variety and change? Do you thrive in a fast-paced environment where your front of house skills shine? Look no further! This Dynamic leading Property Investment company situated in London are seeking a Front of House Relief Centre Coordinator to join their team in providing exceptional service and fostering growth in their diverse portfolio of buildings. Why Join this company? As a Relief Centre Coordinator, you will enjoy the thrill of interacting with different clients across a range of buildings in London. This role offers the perfect opportunity for personal and professional development, with ample room for growth within this excellent environment. What is on Offer: Competitive Salary: 28,000 Lucrative Bonus Structure plus an excellent range of other benefits Travel Card: (Zones 1-4 ) Your commute covered from day one! Key Responsibilities: Customer Satisfaction: Provide excellent customer service to all new and existing tenants and visitors Strengthen and build relationships with existing and potential customers to enhance satisfaction and retention. Sales Support: Conduct viewings of available spaces to support sales efforts. Possess in-depth knowledge of our offerings to effectively communicate with potential customers. Team Collaboration: Work closely with colleagues to ensure seamless operations. Step up as a leader in the absence of the Centre Manager or Assistant Centre Manager. Marketing and Community Engagement: Act as a brand ambassador, promoting our company to both customers and the public. Assist in organizing marketing events to build communities and create new relationships with stakeholders. Desired Skills and Qualifications: Excellent customer service skills The ability to upsell and promote will be an advantage Strong communication and teamwork abilities Proactive approach to problem-solving This role is a great opportunity if you want to learn about different buildings, there is an excellent opportunity for growth - the reason for this position is to provide cover during absences due to sickness/holidays and training You need to have at least 2 years Front of House/Reception experience ideally this will come from the following industries -Property, business centres, serviced offices, hotel, gym memberships or private members club. Send your CV immediately for an immediate interview
Apr 25, 2024
Full time
Front of House Coordinator 28,000 plus (Travel Card Zone 1-4 Paid plus Bonus ) With your excellent front of house/reception skills are you ready to embark on an exciting journey filled with variety and change? Do you thrive in a fast-paced environment where your front of house skills shine? Look no further! This Dynamic leading Property Investment company situated in London are seeking a Front of House Relief Centre Coordinator to join their team in providing exceptional service and fostering growth in their diverse portfolio of buildings. Why Join this company? As a Relief Centre Coordinator, you will enjoy the thrill of interacting with different clients across a range of buildings in London. This role offers the perfect opportunity for personal and professional development, with ample room for growth within this excellent environment. What is on Offer: Competitive Salary: 28,000 Lucrative Bonus Structure plus an excellent range of other benefits Travel Card: (Zones 1-4 ) Your commute covered from day one! Key Responsibilities: Customer Satisfaction: Provide excellent customer service to all new and existing tenants and visitors Strengthen and build relationships with existing and potential customers to enhance satisfaction and retention. Sales Support: Conduct viewings of available spaces to support sales efforts. Possess in-depth knowledge of our offerings to effectively communicate with potential customers. Team Collaboration: Work closely with colleagues to ensure seamless operations. Step up as a leader in the absence of the Centre Manager or Assistant Centre Manager. Marketing and Community Engagement: Act as a brand ambassador, promoting our company to both customers and the public. Assist in organizing marketing events to build communities and create new relationships with stakeholders. Desired Skills and Qualifications: Excellent customer service skills The ability to upsell and promote will be an advantage Strong communication and teamwork abilities Proactive approach to problem-solving This role is a great opportunity if you want to learn about different buildings, there is an excellent opportunity for growth - the reason for this position is to provide cover during absences due to sickness/holidays and training You need to have at least 2 years Front of House/Reception experience ideally this will come from the following industries -Property, business centres, serviced offices, hotel, gym memberships or private members club. Send your CV immediately for an immediate interview
Office Administrator 24k Monday to Friday Adecco are privileged to be supporting this splendid business once again. Are you looking to progress your already established career? Working in the engineering is fast paced and exciting. You will join a small and amazingly supportive business service team dealing with enquiries over the phone and ensuring the needs of the clients and the internal team are meet with a positive attitude, especially when problems occur. Focus is always on satisfaction. Providing office support and PA duties to the sales team where necessary with a view to achieving departmental goals. Achieving group targets as defined by your line manager. Supporting the senior team with travel arrangements abroad Day to day Administration support to office function Dealing with visitors on site and their day to day requirements inc refreshments Booking travel for team, along with airport parking, accommodation and transfers or car hire Handling inbound calls & emails Entry of sales orders Issue resolution with customers Working with IT team to enhance systems and processes that improve admin function Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Full time
Office Administrator 24k Monday to Friday Adecco are privileged to be supporting this splendid business once again. Are you looking to progress your already established career? Working in the engineering is fast paced and exciting. You will join a small and amazingly supportive business service team dealing with enquiries over the phone and ensuring the needs of the clients and the internal team are meet with a positive attitude, especially when problems occur. Focus is always on satisfaction. Providing office support and PA duties to the sales team where necessary with a view to achieving departmental goals. Achieving group targets as defined by your line manager. Supporting the senior team with travel arrangements abroad Day to day Administration support to office function Dealing with visitors on site and their day to day requirements inc refreshments Booking travel for team, along with airport parking, accommodation and transfers or car hire Handling inbound calls & emails Entry of sales orders Issue resolution with customers Working with IT team to enhance systems and processes that improve admin function Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. Lambeth Palace is a unique building of significant historical and global provenance. It is, first and foremost, the home of the Archbishop of Canterbury and his family, as well as home to a wider, diverse and thriving, residential community. It is also an office and the epicentre of the Archbishop of Canterbury's ministry to the Church of England and the global Anglican Communion. It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens. By its nature and location, Lambeth Palace is seen as an iconic statement of the values and the nature of the Church of England, the Anglican Communion and the ministry of the Archbishop of Canterbury. As such, the way it is run and managed is essential to the witness and ministry exercised or exemplified within its boundaries. It requires flair to work well, joy to give atmosphere, peace to encourage ministry and love to welcome guests of all kinds. In collaboration with the wider Facilities Team, the Facilities Manager plays a role in the setting of the tone and ethos of the practical operational extension of the Archbishop's ministry. Introduction In this pivotal role of Facilities Manager, you will be responsible for the management and successful delivery of all hard and soft facilities services across the Lambeth Palace estate. You will work closely with the Head of Facilities & Steward to implement Health and Safety compliance across the estate and make Lambeth Palace a safe and well managed environment for our residents, staff and visitors. The closing date for applications is 21 April 2024. Interviews will take place w/c 29 April 2024. A comprehensive and supportive induction programme will be put in place for the post holder to ensure that they have all the information, access and contacts required to quickly acclimatise and excel in this role. The Role Ensure the Lambeth Palace estate is managed to the highest possible standard, ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike. Review and regularly ensure all agreed security measures are in place and are communicated accordingly. Ensure all works undertaken across the Lambeth Palace estate are safely assessed and authorised before they are carried out. Review Health & Safety risk assessment submissions relating to operations and buildings, identifying and ensuring any corrective actions are completed. Work closely with the Hospitality Team to ensure events are assessed properly and robust H&S procedures are in place. Ensure the proactive management of all hard and soft facilities tasks including, but not limited to office moves, PPM, reactive maintenance, office services and statutory compliance. Ensure that all planned and reactive maintenance are undertaken and completed within agreed schedules, frequencies, and statutory requirements. Implement and manage facilities contracts SLA's. Liaise regularly with contractors, making sure disruption to the Archbishop's family, other residents, staff and Hospitality is minimised and work is completed as quickly as possible. Ensure effective communication with the Archbishop's family, other residents, staff, Garden and Hospitality Teams on all work affecting the estate. Monitor and report on the Palace's environmental impact and initiating methods to improve sustainability. The Requirements Essential Qualifications: Hold NEBOSH General Certificate. IWFM qualification or equivalent experience. Skills/Aptitudes: Highly organised and efficient; able to prioritise and keep track of multiple projects. Ability, enthusiasm and willingness to work as part of a team, giving directions when required within a supportive environment. Possess and evidence a strong passion for delivering professional and high-quality facilities services with a "can-do" attitude and flexible approach. Proactive approach to problem solving. Excellent communication skills, both oral and written. Tactful and diplomatic, with the ability to handle confidential matters. Ability and confidence to influence people, at all levels. Excellent IT skills with the capacity to use technology to solve problems and increase effectiveness. Knowledge/Experience: Proven experience in hard and soft FM. Experience of leading, motivating and inspiring a team of facilities professionals to ensure that a diverse range of work is carried out. Experienced in leading H&S/compliance issues, including full management and organisation of health and safety records and systems. Practical experience of managing Health & Safety and carrying out risk assessments. Experience of dealing with a diverse range of stakeholders with a wide range of expectations, each requiring a different approach. Experience of overseeing a facilities Help Desk. Circumstances: Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to work outside normal office hours (including some weekends) is required. Live within easy commuting distance to Lambeth Palace. Available to be contacted and/or attend the site out of normal working hours if required. Desirable IOSH Managing Safely Certificate. First aid at work trained. Experience, knowledge or interest in the facilities management of historic buildings including full management and organisation of health and safety records and systems in a historic setting. Disclosure & Barring Service (DBS) Requirements: This role requires a DBS check: Basic level.
Apr 25, 2024
Full time
We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. Lambeth Palace is a unique building of significant historical and global provenance. It is, first and foremost, the home of the Archbishop of Canterbury and his family, as well as home to a wider, diverse and thriving, residential community. It is also an office and the epicentre of the Archbishop of Canterbury's ministry to the Church of England and the global Anglican Communion. It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens. By its nature and location, Lambeth Palace is seen as an iconic statement of the values and the nature of the Church of England, the Anglican Communion and the ministry of the Archbishop of Canterbury. As such, the way it is run and managed is essential to the witness and ministry exercised or exemplified within its boundaries. It requires flair to work well, joy to give atmosphere, peace to encourage ministry and love to welcome guests of all kinds. In collaboration with the wider Facilities Team, the Facilities Manager plays a role in the setting of the tone and ethos of the practical operational extension of the Archbishop's ministry. Introduction In this pivotal role of Facilities Manager, you will be responsible for the management and successful delivery of all hard and soft facilities services across the Lambeth Palace estate. You will work closely with the Head of Facilities & Steward to implement Health and Safety compliance across the estate and make Lambeth Palace a safe and well managed environment for our residents, staff and visitors. The closing date for applications is 21 April 2024. Interviews will take place w/c 29 April 2024. A comprehensive and supportive induction programme will be put in place for the post holder to ensure that they have all the information, access and contacts required to quickly acclimatise and excel in this role. The Role Ensure the Lambeth Palace estate is managed to the highest possible standard, ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike. Review and regularly ensure all agreed security measures are in place and are communicated accordingly. Ensure all works undertaken across the Lambeth Palace estate are safely assessed and authorised before they are carried out. Review Health & Safety risk assessment submissions relating to operations and buildings, identifying and ensuring any corrective actions are completed. Work closely with the Hospitality Team to ensure events are assessed properly and robust H&S procedures are in place. Ensure the proactive management of all hard and soft facilities tasks including, but not limited to office moves, PPM, reactive maintenance, office services and statutory compliance. Ensure that all planned and reactive maintenance are undertaken and completed within agreed schedules, frequencies, and statutory requirements. Implement and manage facilities contracts SLA's. Liaise regularly with contractors, making sure disruption to the Archbishop's family, other residents, staff and Hospitality is minimised and work is completed as quickly as possible. Ensure effective communication with the Archbishop's family, other residents, staff, Garden and Hospitality Teams on all work affecting the estate. Monitor and report on the Palace's environmental impact and initiating methods to improve sustainability. The Requirements Essential Qualifications: Hold NEBOSH General Certificate. IWFM qualification or equivalent experience. Skills/Aptitudes: Highly organised and efficient; able to prioritise and keep track of multiple projects. Ability, enthusiasm and willingness to work as part of a team, giving directions when required within a supportive environment. Possess and evidence a strong passion for delivering professional and high-quality facilities services with a "can-do" attitude and flexible approach. Proactive approach to problem solving. Excellent communication skills, both oral and written. Tactful and diplomatic, with the ability to handle confidential matters. Ability and confidence to influence people, at all levels. Excellent IT skills with the capacity to use technology to solve problems and increase effectiveness. Knowledge/Experience: Proven experience in hard and soft FM. Experience of leading, motivating and inspiring a team of facilities professionals to ensure that a diverse range of work is carried out. Experienced in leading H&S/compliance issues, including full management and organisation of health and safety records and systems. Practical experience of managing Health & Safety and carrying out risk assessments. Experience of dealing with a diverse range of stakeholders with a wide range of expectations, each requiring a different approach. Experience of overseeing a facilities Help Desk. Circumstances: Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to work outside normal office hours (including some weekends) is required. Live within easy commuting distance to Lambeth Palace. Available to be contacted and/or attend the site out of normal working hours if required. Desirable IOSH Managing Safely Certificate. First aid at work trained. Experience, knowledge or interest in the facilities management of historic buildings including full management and organisation of health and safety records and systems in a historic setting. Disclosure & Barring Service (DBS) Requirements: This role requires a DBS check: Basic level.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations. Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities. You will be required to: To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS To ensure departmental KPI's are being achieved whilst adhering to SLAs To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy To ensure adequate resources are available to meet customer and contract needs Salaries£20,963 p.a. starting salary£21,450 p.a. after 1 year of service and achievement of performance parameters£22,000 p.a. - Migrant help Setting and meeting performance targets for speed, efficiency, sales and quality Managing the daily running of your team within a busy contact centre environment The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues Following the Quality Management System, to improve quality and minimise errors Reviewing the performance of staff, identifying training needs and planning training sessions Handling complex customer complaints or enquiries Organising staffing, including shift patterns and the planning the number of employees required to meet demand Improving performance by raising efficiency Managing compliance to HR policies for contact centre staff Ensuring the office is adequately prepared and organised for the arrival of employees and any visitors Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place Lead by example with regards to behaviours acting professionally at all times and driving Connect Assist's culture Operate within and as a driver of a diverse, inclusive and supportive working environment Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process Developing constructive and cooperative working relationships with colleagues Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g. PCI, GDPR, ISO 27001, 9001 and 14001 Good standard of education At least 2 years of experience in a similar role Delivering a telephone and / or online based service Supervisory experience IT literate with full working knowledge of MS Office Suite planning and co-ordinating Coaching & developing staff Delivering customer focused services Excellent communication and interpersonal skills Reflection and analytical skills Sound decision making EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations. Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities. You will be required to: To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS To ensure departmental KPI's are being achieved whilst adhering to SLAs To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy To ensure adequate resources are available to meet customer and contract needs Salaries£20,963 p.a. starting salary£21,450 p.a. after 1 year of service and achievement of performance parameters£22,000 p.a. - Migrant help Setting and meeting performance targets for speed, efficiency, sales and quality Managing the daily running of your team within a busy contact centre environment The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues Following the Quality Management System, to improve quality and minimise errors Reviewing the performance of staff, identifying training needs and planning training sessions Handling complex customer complaints or enquiries Organising staffing, including shift patterns and the planning the number of employees required to meet demand Improving performance by raising efficiency Managing compliance to HR policies for contact centre staff Ensuring the office is adequately prepared and organised for the arrival of employees and any visitors Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place Lead by example with regards to behaviours acting professionally at all times and driving Connect Assist's culture Operate within and as a driver of a diverse, inclusive and supportive working environment Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process Developing constructive and cooperative working relationships with colleagues Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g. PCI, GDPR, ISO 27001, 9001 and 14001 Good standard of education At least 2 years of experience in a similar role Delivering a telephone and / or online based service Supervisory experience IT literate with full working knowledge of MS Office Suite planning and co-ordinating Coaching & developing staff Delivering customer focused services Excellent communication and interpersonal skills Reflection and analytical skills Sound decision making EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
HR Manager (Employee Relations) South Region Location: Oxford area, hybrid or home working Salary: up to 37k Who are we? Parkwood Leisure manage leisure facilities on behalf of local authorities. We employ over 4,000 people across our leisure centres, golf courses, theatres and visitor attraction centres. Our mission is to create and maintain sustainable, lasting partnerships to help build happier and healthier local communities. What are we looking for? We have an opportunity for a People Relations Manager looking after our South East and South West/Wales region. This role is about supporting our regional directors and centre managers with their people issues and working alongside the wider HR team to implement the people strategy. We are looking for someone with a strong knowledge of employment law and HR best practice. You will have an extensive track record of managing employee relations casework, end-to-end in a fast paced multi site environment. More about the role: Some of the key results for the role include: Take ownership and respond positively and with pace to complex employee relations issues including disciplinary, grievance, performance, absence management both informally and formally within the regions, supporting and coaching leaders to a timely conclusion Work with the managers to provide HR expertise to develop their people and to support business objectives by providing technical advice and knowledge on the full employee life-cycle Exercise judgement and autonomy in implementing satisfactory outcomes to employee relations issues Ensure an up-to-date knowledge of employment law, case law, industry best practice and wider people-related issues Work closely with management and employees to improve working relationships, build morale and increase productivity and retention Use management data to review patterns and trends to provide proactive insights Design and deliver HR training and coaching to equip managers to drive performance and manage employee relations Support Business Development and TUPE activity Visits to sites when required to support complex cases or attend regional or ad-hoc meetings Other HR projects as required Experience: Proven experience in a generalist HR management role in a fast paced multi-site operation Up to date employment law knowledge and an understanding of its practical application with a commercial approach Experience of managing and bringing complex ER matters to a successful conclusion Excellent people management skills Demonstrable experience with HR metrics and the use of IT systems to produce statistics and reports Full understanding of all HR functions and best practices Proven ability to effectively coach employees and management through complex and difficult issues Demonstrated project management skills What can we offer you? Competitive salary Free gym membership for you and a nominated person at one of our centres Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development How to apply: Please apply online by sending a full CV. If you are interested in applying for this role, please do so at the earliest opportunity as interviews will be held throughout the process. If you have not received correspondence within 21 days of the closing date then please assume your application has been unsuccessful on this occasion. We are proud to be Equal Opportunity employers and are committed to inclusion and diversity.
Apr 25, 2024
Full time
HR Manager (Employee Relations) South Region Location: Oxford area, hybrid or home working Salary: up to 37k Who are we? Parkwood Leisure manage leisure facilities on behalf of local authorities. We employ over 4,000 people across our leisure centres, golf courses, theatres and visitor attraction centres. Our mission is to create and maintain sustainable, lasting partnerships to help build happier and healthier local communities. What are we looking for? We have an opportunity for a People Relations Manager looking after our South East and South West/Wales region. This role is about supporting our regional directors and centre managers with their people issues and working alongside the wider HR team to implement the people strategy. We are looking for someone with a strong knowledge of employment law and HR best practice. You will have an extensive track record of managing employee relations casework, end-to-end in a fast paced multi site environment. More about the role: Some of the key results for the role include: Take ownership and respond positively and with pace to complex employee relations issues including disciplinary, grievance, performance, absence management both informally and formally within the regions, supporting and coaching leaders to a timely conclusion Work with the managers to provide HR expertise to develop their people and to support business objectives by providing technical advice and knowledge on the full employee life-cycle Exercise judgement and autonomy in implementing satisfactory outcomes to employee relations issues Ensure an up-to-date knowledge of employment law, case law, industry best practice and wider people-related issues Work closely with management and employees to improve working relationships, build morale and increase productivity and retention Use management data to review patterns and trends to provide proactive insights Design and deliver HR training and coaching to equip managers to drive performance and manage employee relations Support Business Development and TUPE activity Visits to sites when required to support complex cases or attend regional or ad-hoc meetings Other HR projects as required Experience: Proven experience in a generalist HR management role in a fast paced multi-site operation Up to date employment law knowledge and an understanding of its practical application with a commercial approach Experience of managing and bringing complex ER matters to a successful conclusion Excellent people management skills Demonstrable experience with HR metrics and the use of IT systems to produce statistics and reports Full understanding of all HR functions and best practices Proven ability to effectively coach employees and management through complex and difficult issues Demonstrated project management skills What can we offer you? Competitive salary Free gym membership for you and a nominated person at one of our centres Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development How to apply: Please apply online by sending a full CV. If you are interested in applying for this role, please do so at the earliest opportunity as interviews will be held throughout the process. If you have not received correspondence within 21 days of the closing date then please assume your application has been unsuccessful on this occasion. We are proud to be Equal Opportunity employers and are committed to inclusion and diversity.
I am recruiting for an experienced Retail Manager to join a well-known and respected British Charity based in Southwest London. This role will be based in their new Visitor Centre. This is a full-time role, working 41 hours and will include some weekend working from September. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. Main duties of the role will include: Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from Volunteers. Personally provide cover when required. Be responsible for the supervision and training of shop staff and volunteers to ensure consistency of approach in delivering high standards of customer service. Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events. Ensure the shop is sufficiently stocked at all times and manage stocktake. Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system. Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis. Raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system. Communicate with Finance on all purchase orders, receipting and invoicing. Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences. Provide cover for the Shop Supervisor and Sub Postmaster through: Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products. Compliance with all Post Office protocols and procedures. Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops. Oversee packing and shipping orders. Identify and implement Pop Up shop opportunities across the site during Events. Ensure the shop is run safely and Health & Safety policies and procedures are adhered to. The post-holder will need to have experience managing a shop and team. If they have heritage experience such as working in a shop in a historical palace or National Trust that would be fantastic but not essential. The ideal candidate will also need to be good with figures as they will need to ensure the shop is financially viable. To be considered for the role you must possess: Teamworking and motivational leadership skills Ability to prioritise, multi-task and delegate At least 5 years retail experience Experience supervising a team Experience of working to a budget Computer literate, with experience of the Office suite (Word, Excel, Outlook) and Numerate If this sounds ideal to you and you have the relevant skills, we are excited to hear from you. The closing date for applications is 7th May.
Apr 24, 2024
Full time
I am recruiting for an experienced Retail Manager to join a well-known and respected British Charity based in Southwest London. This role will be based in their new Visitor Centre. This is a full-time role, working 41 hours and will include some weekend working from September. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. Main duties of the role will include: Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from Volunteers. Personally provide cover when required. Be responsible for the supervision and training of shop staff and volunteers to ensure consistency of approach in delivering high standards of customer service. Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events. Ensure the shop is sufficiently stocked at all times and manage stocktake. Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system. Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis. Raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system. Communicate with Finance on all purchase orders, receipting and invoicing. Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences. Provide cover for the Shop Supervisor and Sub Postmaster through: Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products. Compliance with all Post Office protocols and procedures. Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops. Oversee packing and shipping orders. Identify and implement Pop Up shop opportunities across the site during Events. Ensure the shop is run safely and Health & Safety policies and procedures are adhered to. The post-holder will need to have experience managing a shop and team. If they have heritage experience such as working in a shop in a historical palace or National Trust that would be fantastic but not essential. The ideal candidate will also need to be good with figures as they will need to ensure the shop is financially viable. To be considered for the role you must possess: Teamworking and motivational leadership skills Ability to prioritise, multi-task and delegate At least 5 years retail experience Experience supervising a team Experience of working to a budget Computer literate, with experience of the Office suite (Word, Excel, Outlook) and Numerate If this sounds ideal to you and you have the relevant skills, we are excited to hear from you. The closing date for applications is 7th May.
Sales Administrator required to work for one of the UK and Europe s No1 Cloud-based Telematic providers. Their cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and IoT technologies. We are looking for a Sales Administrator to provide comprehensive support to ensure the best possible customer experience. Working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care. Responsibilities First point of call for visitors & phone calls and emails - ensuring customer service is first class. Answering telephone enquiries and triaging to the correct department. Answering customer queries via a shared inbox Sales order processing Sense checking orders entered by the Sales team. General customer care Order status updates Advise on delays / out-of-stock. Expected delivery. Skills/Experience Ability to build effective relationships at all levels. High level of interpersonal, communication and negotiation skills Strong organisation and planning skills and deadline-driven Project management experience Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams) Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills Perks of the Role Fantastic salary £24,500 Working Hours are Monday-Friday 9 am- 5 pm Private Healthcare 5% Employer pension contributions when contributing 5% 33 days Holiday Company Sick Pay Life Assurance 4x annual salary Please don t hesitate to apply for this role today as interviews are taking place over the next few weeks!
Apr 24, 2024
Full time
Sales Administrator required to work for one of the UK and Europe s No1 Cloud-based Telematic providers. Their cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and IoT technologies. We are looking for a Sales Administrator to provide comprehensive support to ensure the best possible customer experience. Working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care. Responsibilities First point of call for visitors & phone calls and emails - ensuring customer service is first class. Answering telephone enquiries and triaging to the correct department. Answering customer queries via a shared inbox Sales order processing Sense checking orders entered by the Sales team. General customer care Order status updates Advise on delays / out-of-stock. Expected delivery. Skills/Experience Ability to build effective relationships at all levels. High level of interpersonal, communication and negotiation skills Strong organisation and planning skills and deadline-driven Project management experience Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams) Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills Perks of the Role Fantastic salary £24,500 Working Hours are Monday-Friday 9 am- 5 pm Private Healthcare 5% Employer pension contributions when contributing 5% 33 days Holiday Company Sick Pay Life Assurance 4x annual salary Please don t hesitate to apply for this role today as interviews are taking place over the next few weeks!
Crown Worldwide Group currently has an opening for an Office Manager. Location: 1 Ardra Road, London, N90BD The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. Principle Objective: Crown Workspace provides a comprehensive range of services for businesses and other organizations moving or making changes to their workplace. We pride ourselves on maintaining 'businessclass' levels of service across our company. From managing and delivering all aspects of your commercial relocation project to supporting your daily churn requirements, we help keep your workplace running effectively throughout all your moves and changes. We are looking for an Office Manager to support the Crown Workspace and take responsibility of the maintenance and operation of the Ardra Road Offices in Edmonton from a facilities perspective; managing meeting rooms, and general office enquiries. Key Responsibilities Meeting and greeting guests whilst maintaining secure access to the offices through excellent visitor control. Creating and processing purchase orders. Via BASWARE internal System Supporting Operations with administration support Ensure the smooth running of the office and that all relevant administration systems are updated and maintained accordingly. Ensure all areas are fully functioning and meet the prerequisite standards. Office purchasing of supplies Booking hotel accommodation/ transport Book, maintain and manage meeting rooms and organise lunches and refreshments Ensure all IT and comms are in good working order Work with 'compliance' team to ensure the Office environment meets all relevant HSE, ISO and other standards, as appropriate Stationary Orders Supporting Senior Management with general administration tasks Plus additional duties as required to meet the needs of the business Experience Ability to multi-task and prioritise daily workload Outstanding organisational and time management skills Good data entry skills - Excellent accuracy and attention to detail Effective communication skills Professional approach Reliable Team player Can work on own initiative Ability to work under pressure and adhere to time constraints Demonstrates/aspires to Crown Brand Values Proven working experience as a Personal Assistant/Office Manager Qualifications Good level of administrative skills essential, 3 years' experience in an Administration/Office environment is preferable Educated to G.C.S.E level/ or equivalent standard PC literate Company Values At Crown we pride ourselves with the quality we deliver and values we stand by. We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative Equal Employment Opportunity Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. Obligation of Confidentiality The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company's business and all other confidential aspects of the business as defined in 'ConfidentialInformation'
Apr 24, 2024
Full time
Crown Worldwide Group currently has an opening for an Office Manager. Location: 1 Ardra Road, London, N90BD The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. Principle Objective: Crown Workspace provides a comprehensive range of services for businesses and other organizations moving or making changes to their workplace. We pride ourselves on maintaining 'businessclass' levels of service across our company. From managing and delivering all aspects of your commercial relocation project to supporting your daily churn requirements, we help keep your workplace running effectively throughout all your moves and changes. We are looking for an Office Manager to support the Crown Workspace and take responsibility of the maintenance and operation of the Ardra Road Offices in Edmonton from a facilities perspective; managing meeting rooms, and general office enquiries. Key Responsibilities Meeting and greeting guests whilst maintaining secure access to the offices through excellent visitor control. Creating and processing purchase orders. Via BASWARE internal System Supporting Operations with administration support Ensure the smooth running of the office and that all relevant administration systems are updated and maintained accordingly. Ensure all areas are fully functioning and meet the prerequisite standards. Office purchasing of supplies Booking hotel accommodation/ transport Book, maintain and manage meeting rooms and organise lunches and refreshments Ensure all IT and comms are in good working order Work with 'compliance' team to ensure the Office environment meets all relevant HSE, ISO and other standards, as appropriate Stationary Orders Supporting Senior Management with general administration tasks Plus additional duties as required to meet the needs of the business Experience Ability to multi-task and prioritise daily workload Outstanding organisational and time management skills Good data entry skills - Excellent accuracy and attention to detail Effective communication skills Professional approach Reliable Team player Can work on own initiative Ability to work under pressure and adhere to time constraints Demonstrates/aspires to Crown Brand Values Proven working experience as a Personal Assistant/Office Manager Qualifications Good level of administrative skills essential, 3 years' experience in an Administration/Office environment is preferable Educated to G.C.S.E level/ or equivalent standard PC literate Company Values At Crown we pride ourselves with the quality we deliver and values we stand by. We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative Equal Employment Opportunity Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. Obligation of Confidentiality The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company's business and all other confidential aspects of the business as defined in 'ConfidentialInformation'
Purpose of the Role The Operational Compliance & Systems Manager will report to and primary support the Facilities Manager. Responsible for the monitoring of all IT systems, data management and the promotion of best practice throughout all tasks. The Operational Compliance & Systems Manager role is to assist in the overall smooth running of the centre, maintaining a safe and pleasant environment for our customers through the monitoring of the centre's compliance systems and the promotion of best practice, including management of occupiers compliance. Key Responsibilities Operations Support To review processes to ensure that all aspects of production are operating as efficiently as possible Responsible for ensuring that an efficient and effective back-office administration service is offered to operations Complete quarterly site audits and identify opportunities for improvements Ensure full understanding of escalation procedures for incidents at customer premises to meet obligations under the contract and/or legislation Ensure familiarity with and availability of all equipment required for the delivery of service, especially in relation to Reporting Systems Ensure all centre logbooks, compliance or quality based records and files are reviewed & kept up to date and any changes are communicated to the centre management team tracking the completion of audit tasks across the business and for the tracking of health and safety documentation. Supporting the centres health and safety and compliance management with correspondence, reporting and data input Assist with the assignment and management of tasks to centres sub-contractors in line with agreed SLA's ensuring before any contractor comes to site, they are registered on the Contractor Tracker system and have submitted a valid permit for access with adequate insurance coverage and other prerequisites as required. To ensure visitors records are administered correctly Managing processes to ensure accident reporting including information gathering for the investigation of incidents and notification to RIDDOR are completed in a timely manner To be aware of the insurance claims processes. Responsible for initial notification to insurers of any potential claims, and supporting to ensure sufficient documentation is evidenced in the event of public liability and or property damage claims; maintaining a log and managing receipts of claim payments To support the Facilities Manager with proactive management of landlord and retailer statutory obligations, audits (ISO / Primary Authority) and internal audit requirements, including gathering information in regard to Retailer compliance documentation. Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards checking tenants' units on a regular basis having regard for state of repair. Maintain Asset Register & Contract files - diarising due dates for retenders and renewals of all contract expiry dates and monitoring progress of retenders. Control and re-order first aid kit supplies ensuring that there are sufficient staff on site to administer first aid, as and when needed. Ensure that fire and health and safety regulations are adhered to in all parts of the Centre checking that regular inspections are carried out and recorded. Control and monitor the keys booking in/out systems to the centre. Systems: Management of the Ski-data systems for the car parks and service roads, become a train the trainer on the system capabilities for operational teams Responsible for operational management of all IT systems and liaison with IT VET the IT support contractor. Management support to the Operations team with the all operations systems including, Data Station, E-log Books, Over-C, Curiosity Visitor contract Systems, Permit to Work systems, Wi-Fi for centre, phone systems and other IT reporting infrastructure over time. Providing statistical data on request. To update the H&S compliance Dashboard systems on a daily / weekly basis with all relevant documentation keeping hard copies where relevant (safety inspections / certificates / property diary / Contractor information / Training and H&S) Ensure Footfall, Car Park and other data is updated across all platforms and data communicated to soft services managers Compiling and issuing monthly reports on the performance of the shopping centre Other: Admin support for Management Team where required Maintain Duty manager and Emergency Procedures Files Attend meetings, professional seminars, or conferences to keep abreast of changes in legislative directives or new technologies impacting management operations To escalate and attain necessary information as and when required should you not be familiar with a specific instruction, policy, procedure and/or any set instructions and duties Able to provide ongoing input to all teams through thoughtful and detailed information Attend any training and development courses as necessary Any other duties as may reasonably be required from time to time Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential IT literate, including advanced skills in full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook Knowledge of standards and KPI monitoring Excellent Communication skills to ensure seamless communication with senior management, tenants, client, stakeholders Excellent interpersonal and communication skills and able to effectively communicate with retailers, staff, the public and potential customer groups at all levels Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment. Self motivated and able to work on own initiative to meet tight deadlines, without ongoing direct supervision Passionate about delivering high standards Excellent attention to detail and presentation Desirable: Experience in working with H&S Safety documentation - RIDDOR, RAMS etc Experience of working with insurance claims and checking public lability and professional indemnity certificates Working Hours - 40-hrs per week Monday to Friday Salary - £28k -£30k subject to experience Please see our Benefits Booklet for more information.
Apr 24, 2024
Full time
Purpose of the Role The Operational Compliance & Systems Manager will report to and primary support the Facilities Manager. Responsible for the monitoring of all IT systems, data management and the promotion of best practice throughout all tasks. The Operational Compliance & Systems Manager role is to assist in the overall smooth running of the centre, maintaining a safe and pleasant environment for our customers through the monitoring of the centre's compliance systems and the promotion of best practice, including management of occupiers compliance. Key Responsibilities Operations Support To review processes to ensure that all aspects of production are operating as efficiently as possible Responsible for ensuring that an efficient and effective back-office administration service is offered to operations Complete quarterly site audits and identify opportunities for improvements Ensure full understanding of escalation procedures for incidents at customer premises to meet obligations under the contract and/or legislation Ensure familiarity with and availability of all equipment required for the delivery of service, especially in relation to Reporting Systems Ensure all centre logbooks, compliance or quality based records and files are reviewed & kept up to date and any changes are communicated to the centre management team tracking the completion of audit tasks across the business and for the tracking of health and safety documentation. Supporting the centres health and safety and compliance management with correspondence, reporting and data input Assist with the assignment and management of tasks to centres sub-contractors in line with agreed SLA's ensuring before any contractor comes to site, they are registered on the Contractor Tracker system and have submitted a valid permit for access with adequate insurance coverage and other prerequisites as required. To ensure visitors records are administered correctly Managing processes to ensure accident reporting including information gathering for the investigation of incidents and notification to RIDDOR are completed in a timely manner To be aware of the insurance claims processes. Responsible for initial notification to insurers of any potential claims, and supporting to ensure sufficient documentation is evidenced in the event of public liability and or property damage claims; maintaining a log and managing receipts of claim payments To support the Facilities Manager with proactive management of landlord and retailer statutory obligations, audits (ISO / Primary Authority) and internal audit requirements, including gathering information in regard to Retailer compliance documentation. Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards checking tenants' units on a regular basis having regard for state of repair. Maintain Asset Register & Contract files - diarising due dates for retenders and renewals of all contract expiry dates and monitoring progress of retenders. Control and re-order first aid kit supplies ensuring that there are sufficient staff on site to administer first aid, as and when needed. Ensure that fire and health and safety regulations are adhered to in all parts of the Centre checking that regular inspections are carried out and recorded. Control and monitor the keys booking in/out systems to the centre. Systems: Management of the Ski-data systems for the car parks and service roads, become a train the trainer on the system capabilities for operational teams Responsible for operational management of all IT systems and liaison with IT VET the IT support contractor. Management support to the Operations team with the all operations systems including, Data Station, E-log Books, Over-C, Curiosity Visitor contract Systems, Permit to Work systems, Wi-Fi for centre, phone systems and other IT reporting infrastructure over time. Providing statistical data on request. To update the H&S compliance Dashboard systems on a daily / weekly basis with all relevant documentation keeping hard copies where relevant (safety inspections / certificates / property diary / Contractor information / Training and H&S) Ensure Footfall, Car Park and other data is updated across all platforms and data communicated to soft services managers Compiling and issuing monthly reports on the performance of the shopping centre Other: Admin support for Management Team where required Maintain Duty manager and Emergency Procedures Files Attend meetings, professional seminars, or conferences to keep abreast of changes in legislative directives or new technologies impacting management operations To escalate and attain necessary information as and when required should you not be familiar with a specific instruction, policy, procedure and/or any set instructions and duties Able to provide ongoing input to all teams through thoughtful and detailed information Attend any training and development courses as necessary Any other duties as may reasonably be required from time to time Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential IT literate, including advanced skills in full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook Knowledge of standards and KPI monitoring Excellent Communication skills to ensure seamless communication with senior management, tenants, client, stakeholders Excellent interpersonal and communication skills and able to effectively communicate with retailers, staff, the public and potential customer groups at all levels Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment. Self motivated and able to work on own initiative to meet tight deadlines, without ongoing direct supervision Passionate about delivering high standards Excellent attention to detail and presentation Desirable: Experience in working with H&S Safety documentation - RIDDOR, RAMS etc Experience of working with insurance claims and checking public lability and professional indemnity certificates Working Hours - 40-hrs per week Monday to Friday Salary - £28k -£30k subject to experience Please see our Benefits Booklet for more information.
Operations Administrator, permanent role, based on the outskirts of Leeds city centre, immediate start Your new company We are currently recruiting for an exciting opportunity for an Operations Administrator to be an integral part of the Senior Leadership office. This organisation helps to support vulnerable individuals who are victims of domestic violence, trafficking and survivors of modern day slavery. They currently support victims by providing support through their outreach service and accommodation sites across West Yorkshire. Your new role Based in the senior leadership office, the post holder will be responsible for a range of administrative duties as well as generally supporting the Operations Manager. This position requires excellent administration skills and a flexible and self-starter approach to work. In addition to administrative tasks, reception cover work will be required. The role will include quality assessment work of client records on a case management system, such as reviewing needs assessments, generating reports, conducting spot checks, reconciling internal and external datasets, analysis and updating of client records. The postholder will be required to provide reports to the operations manager and other external agencies. The role will require meeting various internal deadlines and external deadlines are met, ensuring key Performance Indicators and contractual obligations are met. It will also involve the management of internal and external registers and assisting with data compilation. Other general administrative duties will be required, such as, filing, copying and scanning. This role will involve working with teams across the organisation and liaising with the senior administrator to handle requests and queries from the Operations Manager. Reception work will include answering and directing phone calls, acting as a point of contact for clients and external agencies that call our reception line. Welcoming visitors into the building, organising security clearance. What you'll need to succeed A minimum of 2 years in a similar roleExperience of: • Admin or assistant experience • Excellent time management skills and ability to multitask and prioritise work. • Excellent attention to detail and quality assurance • working autonomously and in teams • Organisational and planning skills • Proficient in MS office-namely outlook, word and excel. • Working with confidential information • Liaising with staff and external organisations • Reception duties • Handling of confidential data What you'll get in return Competitive salary, hybrid/flexible working, free parking, generous holiday entitlement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 24, 2024
Full time
Operations Administrator, permanent role, based on the outskirts of Leeds city centre, immediate start Your new company We are currently recruiting for an exciting opportunity for an Operations Administrator to be an integral part of the Senior Leadership office. This organisation helps to support vulnerable individuals who are victims of domestic violence, trafficking and survivors of modern day slavery. They currently support victims by providing support through their outreach service and accommodation sites across West Yorkshire. Your new role Based in the senior leadership office, the post holder will be responsible for a range of administrative duties as well as generally supporting the Operations Manager. This position requires excellent administration skills and a flexible and self-starter approach to work. In addition to administrative tasks, reception cover work will be required. The role will include quality assessment work of client records on a case management system, such as reviewing needs assessments, generating reports, conducting spot checks, reconciling internal and external datasets, analysis and updating of client records. The postholder will be required to provide reports to the operations manager and other external agencies. The role will require meeting various internal deadlines and external deadlines are met, ensuring key Performance Indicators and contractual obligations are met. It will also involve the management of internal and external registers and assisting with data compilation. Other general administrative duties will be required, such as, filing, copying and scanning. This role will involve working with teams across the organisation and liaising with the senior administrator to handle requests and queries from the Operations Manager. Reception work will include answering and directing phone calls, acting as a point of contact for clients and external agencies that call our reception line. Welcoming visitors into the building, organising security clearance. What you'll need to succeed A minimum of 2 years in a similar roleExperience of: • Admin or assistant experience • Excellent time management skills and ability to multitask and prioritise work. • Excellent attention to detail and quality assurance • working autonomously and in teams • Organisational and planning skills • Proficient in MS office-namely outlook, word and excel. • Working with confidential information • Liaising with staff and external organisations • Reception duties • Handling of confidential data What you'll get in return Competitive salary, hybrid/flexible working, free parking, generous holiday entitlement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
George Eliot Hospital NHS Trust
Nuneaton, Warwickshire
Main area Gastroenterology Grade NHS AfC: Band 7 Contract Secondment: 12 months (Potential to convert to a permanent post) Hours Full time - 37.5 hours per week Job ref 5210-MED-A Site George Eliot Hospital Town Nuneaton Salary Dependant on experience Closing 01/05/:59 Interview date 23/05/2024 George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care" . If you think you've got what it takes, help us realise this and join. Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles. We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. Job overview Secondment/Potential to convert to a permanent post Salary -Dependant on experience Closing Date-1st May 2024 Interview Date-23rd May 2024 The post holder is responsible for clinical leadership on Adam Bede ward through effective monitoring and implementation of standards and evidenced based practice; ensuring patients receive safe, high-quality care. The post holder will provide direct management and facilitate learning and development within the nursing team. The post holder will effectively manage resources within their area and drive improvements based on evidence-based practice. The post holder will respond to, identify, escalate, and make recommendations for changes within the clinical environment. This post may close early due to high numbers of applicationsso you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. Main duties of the job To take responsibility for the clinical leadership and direction of the nursing team. To undertake and document a comprehensive, systematic, and accurate nursing assessment of the patient as appropriate. To promote and deliver a high standard of nursing care based on best practice to maintain patient safety and provide an excellent patient experience. Working for our organisation Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are: Effective Open Communication excellence and safety in everything we do Challenge but support Expect respect and dignity Local health that inspires confidence Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. Detailed job description and main responsibilities To create and utilise opportunities to promote health and well-being of patients in their care. To undertake clinical shifts. To work within the NMC Guidelines and Trust Policies recognising one's own abilities and limitations. To facilitate and build team working between nurses and the multi-disciplinary team to effect high standards of care. To assist the Head of Nursing/Matron to review staffing requirements using an initiative-taking approach to retention and recruitment of staff. To support the Head of Nursing/ Matron to initiate and implement improvements using a systematic approach. To ensure staffing levels within the area are adequate to provide safe and effective care delivery, maximising the resources that are available by competent duty rostering. Through effective negotiation and political awareness create an environment for partnership working and dissemination of information across multi-disciplinary teams. To manage the financial resources for the clinical area. To lead on the investigation of complaints and clinical incidents related to own clinical area and ensuring learning is shared with own team and the Trust. To deputise for Matron in their absence as requested. To ensure information on the Ward/Department/Clinical area information system is correct and updated regularly as appropriate. To participate in clinical audits within the clinical areas to monitor and improve standards of care. To ensure effective communication with the multi-disciplinary team and respect the confidentiality of patients, relatives, and colleagues. Person specification Essential and Desirable • Experience at band 6 in an acute clinical setting and exposure to gastroenterology services • Evidence of leadership and change management • Evidence of managing own workload with excellent time management skills • Understanding of the principles of Clinical Governance • Relevant current professional qualification • Teaching/Leadership Qualification • Evidence of continuous professional development • Educated to degree level in Nursing. • Demonstrates experience within the strategic planning process. • Proven advanced clinical knowledge and skills. • Excellent presentation, communication, and interpersonal skills • Ability to lead and motivate staff. • Supporting quality monitoring processes • Able to identify risks, potential risks and advise on solutions to mitigate these. • Evidence of Quality Improvement methodology Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website. By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC. The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes. All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner. Other: The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application. In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites. George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion. Employer certification / accreditation badges You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. . click apply for full job details
Apr 24, 2024
Full time
Main area Gastroenterology Grade NHS AfC: Band 7 Contract Secondment: 12 months (Potential to convert to a permanent post) Hours Full time - 37.5 hours per week Job ref 5210-MED-A Site George Eliot Hospital Town Nuneaton Salary Dependant on experience Closing 01/05/:59 Interview date 23/05/2024 George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care" . If you think you've got what it takes, help us realise this and join. Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles. We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. Job overview Secondment/Potential to convert to a permanent post Salary -Dependant on experience Closing Date-1st May 2024 Interview Date-23rd May 2024 The post holder is responsible for clinical leadership on Adam Bede ward through effective monitoring and implementation of standards and evidenced based practice; ensuring patients receive safe, high-quality care. The post holder will provide direct management and facilitate learning and development within the nursing team. The post holder will effectively manage resources within their area and drive improvements based on evidence-based practice. The post holder will respond to, identify, escalate, and make recommendations for changes within the clinical environment. This post may close early due to high numbers of applicationsso you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. Main duties of the job To take responsibility for the clinical leadership and direction of the nursing team. To undertake and document a comprehensive, systematic, and accurate nursing assessment of the patient as appropriate. To promote and deliver a high standard of nursing care based on best practice to maintain patient safety and provide an excellent patient experience. Working for our organisation Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are: Effective Open Communication excellence and safety in everything we do Challenge but support Expect respect and dignity Local health that inspires confidence Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. Detailed job description and main responsibilities To create and utilise opportunities to promote health and well-being of patients in their care. To undertake clinical shifts. To work within the NMC Guidelines and Trust Policies recognising one's own abilities and limitations. To facilitate and build team working between nurses and the multi-disciplinary team to effect high standards of care. To assist the Head of Nursing/Matron to review staffing requirements using an initiative-taking approach to retention and recruitment of staff. To support the Head of Nursing/ Matron to initiate and implement improvements using a systematic approach. To ensure staffing levels within the area are adequate to provide safe and effective care delivery, maximising the resources that are available by competent duty rostering. Through effective negotiation and political awareness create an environment for partnership working and dissemination of information across multi-disciplinary teams. To manage the financial resources for the clinical area. To lead on the investigation of complaints and clinical incidents related to own clinical area and ensuring learning is shared with own team and the Trust. To deputise for Matron in their absence as requested. To ensure information on the Ward/Department/Clinical area information system is correct and updated regularly as appropriate. To participate in clinical audits within the clinical areas to monitor and improve standards of care. To ensure effective communication with the multi-disciplinary team and respect the confidentiality of patients, relatives, and colleagues. Person specification Essential and Desirable • Experience at band 6 in an acute clinical setting and exposure to gastroenterology services • Evidence of leadership and change management • Evidence of managing own workload with excellent time management skills • Understanding of the principles of Clinical Governance • Relevant current professional qualification • Teaching/Leadership Qualification • Evidence of continuous professional development • Educated to degree level in Nursing. • Demonstrates experience within the strategic planning process. • Proven advanced clinical knowledge and skills. • Excellent presentation, communication, and interpersonal skills • Ability to lead and motivate staff. • Supporting quality monitoring processes • Able to identify risks, potential risks and advise on solutions to mitigate these. • Evidence of Quality Improvement methodology Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website. By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC. The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes. All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner. Other: The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application. In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites. George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion. Employer certification / accreditation badges You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. . click apply for full job details
EMIS Trained Medical Receptionist / Care Navigator / Immediate Start Job Type: Temporary (Full time + Part time available) Salary: £11 ph Hours: Thursdays and Fridays 8am-6:30pm Location: Sefton Road We are currently seeking a motivated individual to join a great team as Care Navigator/ Receptionist in a temporary position at their GP/ Health Centres as a Care Navigator / Receptionist, you will be the first point of contact for our patients and visitors. You will need to have excellent communication, listening skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Key Responsibilities: Open and secure premises, conduct security checks, and prepare clinical rooms daily. Professionally greet and log patients and visitors at reception, recording attendance in the clinical system. Handle administrative queries, referring issues to the Primary Care Hub as needed. Process patient repeat prescriptions on the clinical system. Maintain patient confidentiality and manage incoming mail, scanning documents onto patient records. Provide operational support to the onsite clinical team and record fees received in accordance with practice policy. Manage petty cash transactions and ensure the tidiness of the workspace and waiting area. Adhere to PC24 Standard Operating Procedures and facilitate thorough handovers for incoming staff. Support operational coordination during fallback procedures. Share best practices, engage in personal development reviews, and adhere to Information Governance policy. Report incidents, complaints, safeguarding concerns, health and safety issues, and IT/security problems promptly. Undertake ad hoc duties as requested by the Assistant Operations Manager or Primary Care Operations Manager. As the Care Navigator/ Receptionist you will have : Experience of using EMIS Web Previous experience of working in a healthcare environment Demonstrable experience in dealing with sensitive and confidential information Patient focused, ability to show patience, empathy, and compassion Accuracy and attention to detail Benefits: Agile and flexible working to support your work-life balance A generous annual leave allowance Family-friendly policies Free car parking Close public transport links
Apr 24, 2024
Seasonal
EMIS Trained Medical Receptionist / Care Navigator / Immediate Start Job Type: Temporary (Full time + Part time available) Salary: £11 ph Hours: Thursdays and Fridays 8am-6:30pm Location: Sefton Road We are currently seeking a motivated individual to join a great team as Care Navigator/ Receptionist in a temporary position at their GP/ Health Centres as a Care Navigator / Receptionist, you will be the first point of contact for our patients and visitors. You will need to have excellent communication, listening skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Key Responsibilities: Open and secure premises, conduct security checks, and prepare clinical rooms daily. Professionally greet and log patients and visitors at reception, recording attendance in the clinical system. Handle administrative queries, referring issues to the Primary Care Hub as needed. Process patient repeat prescriptions on the clinical system. Maintain patient confidentiality and manage incoming mail, scanning documents onto patient records. Provide operational support to the onsite clinical team and record fees received in accordance with practice policy. Manage petty cash transactions and ensure the tidiness of the workspace and waiting area. Adhere to PC24 Standard Operating Procedures and facilitate thorough handovers for incoming staff. Support operational coordination during fallback procedures. Share best practices, engage in personal development reviews, and adhere to Information Governance policy. Report incidents, complaints, safeguarding concerns, health and safety issues, and IT/security problems promptly. Undertake ad hoc duties as requested by the Assistant Operations Manager or Primary Care Operations Manager. As the Care Navigator/ Receptionist you will have : Experience of using EMIS Web Previous experience of working in a healthcare environment Demonstrable experience in dealing with sensitive and confidential information Patient focused, ability to show patience, empathy, and compassion Accuracy and attention to detail Benefits: Agile and flexible working to support your work-life balance A generous annual leave allowance Family-friendly policies Free car parking Close public transport links
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 24, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
SUMMARY Salary The Salary for the Information Worker is £30,152 Hours Full Time, Permanent Location Mosaic Clubhouse, Brixton. Flexible working can be arranged. Reporting to Employment, Information & Training Coordinator ABOUT THIS ROLE Mosaic Clubhouse is an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth. Our aim is to create a supportive environment, designed to identify and fulfil individuals' potential while building routes into the wider community. Members' work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as an information, advice, guidance and referral service which serves both the general public and the Clubhouse community. It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery. The successful applicant will be responsible for: Day-to-day delivery of the Information Service. Engage members in the delivery of the Info Hub. Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes. Record Information Service activity on our database, Salesforce. Record and process new referrals to the daytime service. Liaise with the network of organisations that make referrals into the daytime service. Make presentations about the Information Service. Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently. ABOUT MOSAIC CLUBHOUSE Mosaic Clubhouse supports people in the London Borough of Lambeth who are living with severe and often enduring mental health issues, enabling them to regain confidence and skills necessary to lead productive and satisfying lives. We offer a wide range of opportunities, access to education and employment, crisis support and information and signposting to other local organisations. Mosaic's approach is built on the internationally recognised Clubhouse model of rehabilitation whereby staff and attendees work together to run the Clubhouse. This is a uniquely effective model of co-production, combining voluntary participation, peer support and the skill of our staff team to engage members. It allows individuals to identify their skills and talents and achieve their aspirations and embeds mutual respect between service users and support staff. We currently have 400 active members. We create a nurturing environment where our members can find purpose and grow together while making use of their skills to foster a sense of purpose and progress. Together, we work towards building a brighter future for those on their journey to mental wellbeing. Our mission is to support the recovery of those facing mental health challenges by providing them with opportunities to work, learn, and contribute their talents within a community of mutual support. Although Mosaic is part of an international network of Clubhouses, we are the only accredited Clubhouse currently operating in the UK. We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting change for those in Lambeth living with and recovering from mental health challenges. Read on to learn more about what we are looking for in this role. MOSAIC NUMBERS In the last financial year Mosaic Clubhouse has welcomed more than 500 members and the Information Service received almost 1000 visits and processed almost 400 referrals for membership. We have 19 dedicated staff and for the 2022/2023 financial year we had a turnover of £1.27m. 70% of our funding comes from the local alliance statutory grant and the rest is from fundraised sources. JOB DESCRIPTION Information Service: Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary. Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary. Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth. Clubhouse Participation: Comply with Mosaic Clubhouse's policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied. Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse. Help members and staff to create a welcoming atmosphere for visitors and members. Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community. Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making. Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis. Participate in routine cleaning and maintenance tasks as required. Unit support: Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager. Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members. Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit. Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection. Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator. Information governance and confidentiality All staff will be given training in information governance and its importance and will be expected to undertake and successfully complete an online assessment to demonstrate their competence in this area. PERSON SPECIFICATION Essential Criteria Educated with good passes at A level standard or equivalent. Good IT skills. Prior experience of working within an information, advice and guidance role. Strong verbal and written communication skills. The ability to build a convincing argument. Research skills. Resourcefulness. Preferred Criteria: Training in information, advice and guidance. Prior experience of working within a Clubhouse context or similar participatory programme. Knowledge of Lambeth-based support systems. Prior experience of working with databases. Ability to motivate people to participate, organising and breaking down tasks to support this. Understanding of the impact of social disadvantage. Commitment to a recovery-focused approach, in which the people who seek support are empowered to support themselves more independently. Requirements of the role: Right to work in the UK The post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service. We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian, and minority ethnic backgrounds for this role. HOW TO APPLY The closing date for this position is Friday 10th May and interviews will be held during week commencing 20th May. If this sounds like the role and organisation for you, please send your CV and a cover letter addressing the Job Description and Person Specification to Lee Elliott, via the apply button. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements, and skills addressing the criteria set out above. We recognise that your experience may be from unpaid roles as well as paid employment - please include any voluntary work if it helps show why you are the right candidate for the role. If you want to have a chat about the role please contact: Lee Elliott, Employment, Information & Training Coordinator
Apr 24, 2024
Full time
SUMMARY Salary The Salary for the Information Worker is £30,152 Hours Full Time, Permanent Location Mosaic Clubhouse, Brixton. Flexible working can be arranged. Reporting to Employment, Information & Training Coordinator ABOUT THIS ROLE Mosaic Clubhouse is an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth. Our aim is to create a supportive environment, designed to identify and fulfil individuals' potential while building routes into the wider community. Members' work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as an information, advice, guidance and referral service which serves both the general public and the Clubhouse community. It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery. The successful applicant will be responsible for: Day-to-day delivery of the Information Service. Engage members in the delivery of the Info Hub. Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes. Record Information Service activity on our database, Salesforce. Record and process new referrals to the daytime service. Liaise with the network of organisations that make referrals into the daytime service. Make presentations about the Information Service. Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently. ABOUT MOSAIC CLUBHOUSE Mosaic Clubhouse supports people in the London Borough of Lambeth who are living with severe and often enduring mental health issues, enabling them to regain confidence and skills necessary to lead productive and satisfying lives. We offer a wide range of opportunities, access to education and employment, crisis support and information and signposting to other local organisations. Mosaic's approach is built on the internationally recognised Clubhouse model of rehabilitation whereby staff and attendees work together to run the Clubhouse. This is a uniquely effective model of co-production, combining voluntary participation, peer support and the skill of our staff team to engage members. It allows individuals to identify their skills and talents and achieve their aspirations and embeds mutual respect between service users and support staff. We currently have 400 active members. We create a nurturing environment where our members can find purpose and grow together while making use of their skills to foster a sense of purpose and progress. Together, we work towards building a brighter future for those on their journey to mental wellbeing. Our mission is to support the recovery of those facing mental health challenges by providing them with opportunities to work, learn, and contribute their talents within a community of mutual support. Although Mosaic is part of an international network of Clubhouses, we are the only accredited Clubhouse currently operating in the UK. We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting change for those in Lambeth living with and recovering from mental health challenges. Read on to learn more about what we are looking for in this role. MOSAIC NUMBERS In the last financial year Mosaic Clubhouse has welcomed more than 500 members and the Information Service received almost 1000 visits and processed almost 400 referrals for membership. We have 19 dedicated staff and for the 2022/2023 financial year we had a turnover of £1.27m. 70% of our funding comes from the local alliance statutory grant and the rest is from fundraised sources. JOB DESCRIPTION Information Service: Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary. Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary. Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth. Clubhouse Participation: Comply with Mosaic Clubhouse's policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied. Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse. Help members and staff to create a welcoming atmosphere for visitors and members. Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community. Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making. Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis. Participate in routine cleaning and maintenance tasks as required. Unit support: Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager. Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members. Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit. Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection. Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator. Information governance and confidentiality All staff will be given training in information governance and its importance and will be expected to undertake and successfully complete an online assessment to demonstrate their competence in this area. PERSON SPECIFICATION Essential Criteria Educated with good passes at A level standard or equivalent. Good IT skills. Prior experience of working within an information, advice and guidance role. Strong verbal and written communication skills. The ability to build a convincing argument. Research skills. Resourcefulness. Preferred Criteria: Training in information, advice and guidance. Prior experience of working within a Clubhouse context or similar participatory programme. Knowledge of Lambeth-based support systems. Prior experience of working with databases. Ability to motivate people to participate, organising and breaking down tasks to support this. Understanding of the impact of social disadvantage. Commitment to a recovery-focused approach, in which the people who seek support are empowered to support themselves more independently. Requirements of the role: Right to work in the UK The post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service. We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian, and minority ethnic backgrounds for this role. HOW TO APPLY The closing date for this position is Friday 10th May and interviews will be held during week commencing 20th May. If this sounds like the role and organisation for you, please send your CV and a cover letter addressing the Job Description and Person Specification to Lee Elliott, via the apply button. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements, and skills addressing the criteria set out above. We recognise that your experience may be from unpaid roles as well as paid employment - please include any voluntary work if it helps show why you are the right candidate for the role. If you want to have a chat about the role please contact: Lee Elliott, Employment, Information & Training Coordinator
Care Home Unit Manager (Nurse) Watton, Norfolk Up to 50k I am looking for an experienced Unit Manager to work in a fabulous Nursing Home in Watton, Norfolk. The home has 70 beds and has been refurbished to provide a luxurious, modern and comfortable home offering residential, dementia and nursing care. In this post you will: Assist the home manager in overseeing the daily operations of the home Be part of a strong management team, working closely with nurses and carers to provide a consistent service delivery that meets the needs of residents Focus on making sure there are the best nursing and clinical care provisions for residents Actively contribute to clinical delivery. For this great post you will need: NMC registered nurse with relevant post-registration experience Proven experience as a Unit Manager, or a similar leadership role in the care sector. A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding. Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors. Good clinical skills, with a focus on person-centred care Enthusiasm and passion for developing high level of person-centred care. The ability to actively participate in the growth and development of the care service For more information on this role, please call Elite Care on (phone number removed).
Apr 24, 2024
Full time
Care Home Unit Manager (Nurse) Watton, Norfolk Up to 50k I am looking for an experienced Unit Manager to work in a fabulous Nursing Home in Watton, Norfolk. The home has 70 beds and has been refurbished to provide a luxurious, modern and comfortable home offering residential, dementia and nursing care. In this post you will: Assist the home manager in overseeing the daily operations of the home Be part of a strong management team, working closely with nurses and carers to provide a consistent service delivery that meets the needs of residents Focus on making sure there are the best nursing and clinical care provisions for residents Actively contribute to clinical delivery. For this great post you will need: NMC registered nurse with relevant post-registration experience Proven experience as a Unit Manager, or a similar leadership role in the care sector. A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding. Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors. Good clinical skills, with a focus on person-centred care Enthusiasm and passion for developing high level of person-centred care. The ability to actively participate in the growth and development of the care service For more information on this role, please call Elite Care on (phone number removed).
Commercial Manager Contract:Permanent, Full Time Hours of work:Any 5 out of 7 days, 40 hours per week Salary: £29,500 About our vacancy We are looking for an enthusiastic & creative Commercial Manager to join our management team at Discover Hastings. You will be passionate about delivering commercial results, visitor attraction marketing and operations, with the drive to motivate our Guest Experience team and ensure we always exceed customer expectations. Working in such a unique, fun and engaging environment means that no two days are ever the same at Discover Hastings! About us, Discover Hastings We are proud to operate three of Hastings most popular, diverse and culturally rich tourist attractions within the East Sussex area: Smugglers Adventure Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. Theres so much to be found underground! Hastings Castle Take a step back in time and discover the history of Britains first Norman castle built by William the Conqueror in 1067, all set within one of the most scenic viewpoints on the south-coast. Hastings Aquarium Home to over 3500 incredible aquatic animals and reptiles. Embark on an amazing underwater safari around the waters of the world meeting seahorses, turtles, tropical sharks, a giant pacific octopus and more! Discover Hastings Commercial & Operations Supervisor Purpose As the Commercial Manager for three, iconic tourist attractions (Hastings Aquarium, Smugglers Adventure and Hastings Castle), you will play a pivotal role in enhancing visitor experience, leading our teams and maximising our revenue streams. By overseeing the strategic direction of marketing, guest experience, catering and retail operations, you play a crucial role in shaping unforgettable moments for guests and ensuring the continued growth of Discover Hastings as a business. The Key Duties Include COMMERCIAL (MARKETING EVENTS SALES BOOKINGS) Manage and oversee the Commercial department, which consists of marketing, events, sales and group booking functions Plan events alongside internal and external resources to achieve memorable and commercially successfully experiences, either when facilitating an event as a venue, or running our own event that differs from our day-to-day operations Ensure our marketing function creates engaging content (social media, website, blogs, e-marketing etc.) for specific customer groups across a variety of platforms that is consistent with brand guidelines, keeping potential visitors up to date, engaged and informed Engage proactively with existing and prospective group trip organisers (UK and international), whilst ensuring group visits are organised and processes run smoothly Oversee the development of partnerships with local business partners, inclusive of attractions, holiday parks, hotel concierges and tourist information centres (etc.), to ultimately drive word of mouth marketing and potential revenue-boosting, collaborative projects Assist in implementing SEO strategies to improve website visibility and search engine rankings Develop PR opportunities for all 3 Discover Hastings attractions. Organise and manage any on site media to achieve frequent, timely, and positive media coverage across all available media MANAGEMENT & OPERATIONAL Drive commercial performance of Discover Hastings by increasing turnover, visitor numbers and growing profitability across all revenue channels Manage the daily operations of the attractions; ensuring guests receive outstanding customer service, whilst ensuring operations are compliant with legal and regulatory requirements Carry out the role of a responsible Duty Manager for any of our sites on a rota basis Oversee our secondary-spend operations and plan alongside relevant department Supervisor; ensuring both our Catering and Retail operations are managed proactively and strategically in line with trends and performance indicators. Deliver high-quality food and beverage offerings and stock retail lines that complement the attractions' themes and cater to diverse visitor preferences Support the personal development of direct reports, through regular 1-2-1s and appraisals, whilst improving employee engagement across the Discover Hastings businesses Adhere to and input on crisis management, safety and standard operating procedures To be a key holder for all sites and provide cover for environmental and intruder alarm call outs Lead on recruitment processes for all roles under Commercial Manager responsibility, including assistant and Supervisor level staff Manage and onboard staff as per UK law, with support from General Manager and central Aspro UK HR team We are a versatile and small team; from time to time the company or General Manager may make reasonable requests for you to undertake duties not necessarily covered in the above FINANCIAL To achieve revenue and spend-per-head targets, as well as managing departmental expenses and costs in line with agreed budgets To assist the General Manager in writing and reviewing activity reports and financial statements to determine status in attaining objectives Oversee the reporting of each commercial department, including delivery of end of month reports to agreed deadline, as well as daily and weekly reporting Ensure the accurate and timely reconciliation of purchase orders, invoices and deliveries Develop and manage annual budgets for marketing, guest experience, catering and retail departments Communicate well with central Aspro UK finance department and Director; to be an internal brand ambassador by embracing new processes and policies, as well as sourcing information from correct resources ABOUT YOU! Minimum of 3 years relevant experience in a commercial management role within the tourism, hospitality, or leisure industry, with a focus on marketing, events, retail, catering, and guest operations Proven ability to drive revenue growth, enhance guest experience and maximise operational efficiency Strong analytical skills with the ability to interpret market trends, customer feedback, and financial data to inform decision-making. Exceptional leadership skills with a track record of building and motivating high-performing teams Ability to provide clear direction, delegate responsibilities effectively, and foster a collaborative and inclusive work culture Experience in developing and executing comprehensive marketing strategies across various channels, including digital, social media, and traditional marketing Demonstrated expertise in brand management, ensuring brand consistency and differentiation in a competitive market Proven track record in planning and executing successful events, exhibitions, and promotional activities to attract visitors and enhance guest engagement Strong organisational skills with the ability to manage multiple projects simultaneously and deliver events on time and within budget Understanding of retail and catering operations, including stock management, pricing strategies, and merchandising techniques Strong financial acumen with experience in budget management, financial analysis and ability to identify cost-saving opportunities and revenue-generating initiatives while maintaining financial accountability Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external stakeholders, and suppliers Full, clean driving license Degree (desirable) or higher education qualification in Business Administration, Marketing, Hospitality Management, or related field Flexibility to work across 5 days of a 7-day week including weekends, evenings, and holidays as required to oversee operations and events Why Work for Us? Here at Discover Hastings, our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do! Some of the other benefits of working with us include: Free entry to our Discover Hastings attractions for your friends and family Free entry into all Aspro sites throughout the UK and Europe Access to a 1066 Country Staff Pass which allows free entry to attractions within our local tourism network Sociable working hours Continuous development and training opportunities A range of internal promotion opportunities across the Aspro UK network Up to 30% discount in our on-site retail and catering outlets Complimentary shark diving experience on successful completion of your 6-month probationary period. All whilst working with a great team of people in a unique working environment where employee wellbeing, diversity and inclusion are key. Were looking for people who want to join the Aspro UK team and live our values of: Customer Service - Honesty - Respect - Focus on Results - Teamwork - Personal development JBRP1_UKTJ
Apr 24, 2024
Full time
Commercial Manager Contract:Permanent, Full Time Hours of work:Any 5 out of 7 days, 40 hours per week Salary: £29,500 About our vacancy We are looking for an enthusiastic & creative Commercial Manager to join our management team at Discover Hastings. You will be passionate about delivering commercial results, visitor attraction marketing and operations, with the drive to motivate our Guest Experience team and ensure we always exceed customer expectations. Working in such a unique, fun and engaging environment means that no two days are ever the same at Discover Hastings! About us, Discover Hastings We are proud to operate three of Hastings most popular, diverse and culturally rich tourist attractions within the East Sussex area: Smugglers Adventure Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. Theres so much to be found underground! Hastings Castle Take a step back in time and discover the history of Britains first Norman castle built by William the Conqueror in 1067, all set within one of the most scenic viewpoints on the south-coast. Hastings Aquarium Home to over 3500 incredible aquatic animals and reptiles. Embark on an amazing underwater safari around the waters of the world meeting seahorses, turtles, tropical sharks, a giant pacific octopus and more! Discover Hastings Commercial & Operations Supervisor Purpose As the Commercial Manager for three, iconic tourist attractions (Hastings Aquarium, Smugglers Adventure and Hastings Castle), you will play a pivotal role in enhancing visitor experience, leading our teams and maximising our revenue streams. By overseeing the strategic direction of marketing, guest experience, catering and retail operations, you play a crucial role in shaping unforgettable moments for guests and ensuring the continued growth of Discover Hastings as a business. The Key Duties Include COMMERCIAL (MARKETING EVENTS SALES BOOKINGS) Manage and oversee the Commercial department, which consists of marketing, events, sales and group booking functions Plan events alongside internal and external resources to achieve memorable and commercially successfully experiences, either when facilitating an event as a venue, or running our own event that differs from our day-to-day operations Ensure our marketing function creates engaging content (social media, website, blogs, e-marketing etc.) for specific customer groups across a variety of platforms that is consistent with brand guidelines, keeping potential visitors up to date, engaged and informed Engage proactively with existing and prospective group trip organisers (UK and international), whilst ensuring group visits are organised and processes run smoothly Oversee the development of partnerships with local business partners, inclusive of attractions, holiday parks, hotel concierges and tourist information centres (etc.), to ultimately drive word of mouth marketing and potential revenue-boosting, collaborative projects Assist in implementing SEO strategies to improve website visibility and search engine rankings Develop PR opportunities for all 3 Discover Hastings attractions. Organise and manage any on site media to achieve frequent, timely, and positive media coverage across all available media MANAGEMENT & OPERATIONAL Drive commercial performance of Discover Hastings by increasing turnover, visitor numbers and growing profitability across all revenue channels Manage the daily operations of the attractions; ensuring guests receive outstanding customer service, whilst ensuring operations are compliant with legal and regulatory requirements Carry out the role of a responsible Duty Manager for any of our sites on a rota basis Oversee our secondary-spend operations and plan alongside relevant department Supervisor; ensuring both our Catering and Retail operations are managed proactively and strategically in line with trends and performance indicators. Deliver high-quality food and beverage offerings and stock retail lines that complement the attractions' themes and cater to diverse visitor preferences Support the personal development of direct reports, through regular 1-2-1s and appraisals, whilst improving employee engagement across the Discover Hastings businesses Adhere to and input on crisis management, safety and standard operating procedures To be a key holder for all sites and provide cover for environmental and intruder alarm call outs Lead on recruitment processes for all roles under Commercial Manager responsibility, including assistant and Supervisor level staff Manage and onboard staff as per UK law, with support from General Manager and central Aspro UK HR team We are a versatile and small team; from time to time the company or General Manager may make reasonable requests for you to undertake duties not necessarily covered in the above FINANCIAL To achieve revenue and spend-per-head targets, as well as managing departmental expenses and costs in line with agreed budgets To assist the General Manager in writing and reviewing activity reports and financial statements to determine status in attaining objectives Oversee the reporting of each commercial department, including delivery of end of month reports to agreed deadline, as well as daily and weekly reporting Ensure the accurate and timely reconciliation of purchase orders, invoices and deliveries Develop and manage annual budgets for marketing, guest experience, catering and retail departments Communicate well with central Aspro UK finance department and Director; to be an internal brand ambassador by embracing new processes and policies, as well as sourcing information from correct resources ABOUT YOU! Minimum of 3 years relevant experience in a commercial management role within the tourism, hospitality, or leisure industry, with a focus on marketing, events, retail, catering, and guest operations Proven ability to drive revenue growth, enhance guest experience and maximise operational efficiency Strong analytical skills with the ability to interpret market trends, customer feedback, and financial data to inform decision-making. Exceptional leadership skills with a track record of building and motivating high-performing teams Ability to provide clear direction, delegate responsibilities effectively, and foster a collaborative and inclusive work culture Experience in developing and executing comprehensive marketing strategies across various channels, including digital, social media, and traditional marketing Demonstrated expertise in brand management, ensuring brand consistency and differentiation in a competitive market Proven track record in planning and executing successful events, exhibitions, and promotional activities to attract visitors and enhance guest engagement Strong organisational skills with the ability to manage multiple projects simultaneously and deliver events on time and within budget Understanding of retail and catering operations, including stock management, pricing strategies, and merchandising techniques Strong financial acumen with experience in budget management, financial analysis and ability to identify cost-saving opportunities and revenue-generating initiatives while maintaining financial accountability Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external stakeholders, and suppliers Full, clean driving license Degree (desirable) or higher education qualification in Business Administration, Marketing, Hospitality Management, or related field Flexibility to work across 5 days of a 7-day week including weekends, evenings, and holidays as required to oversee operations and events Why Work for Us? Here at Discover Hastings, our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do! Some of the other benefits of working with us include: Free entry to our Discover Hastings attractions for your friends and family Free entry into all Aspro sites throughout the UK and Europe Access to a 1066 Country Staff Pass which allows free entry to attractions within our local tourism network Sociable working hours Continuous development and training opportunities A range of internal promotion opportunities across the Aspro UK network Up to 30% discount in our on-site retail and catering outlets Complimentary shark diving experience on successful completion of your 6-month probationary period. All whilst working with a great team of people in a unique working environment where employee wellbeing, diversity and inclusion are key. Were looking for people who want to join the Aspro UK team and live our values of: Customer Service - Honesty - Respect - Focus on Results - Teamwork - Personal development JBRP1_UKTJ
Mercedes Benz of Southport Customer Experience Expert £13,962.67(OTE £15,654.22) + Employee Benefits 22 hours per week with one day over the weekend (To be discussed during interview) What we can offer you 33 days annual leave, including bank holidays (pro rata) Retail discountsthat save you money every day Gym discounts,cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexiblepension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family Anannual celebrationto recognise outstanding work Acommunity volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What youll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers inc. display Planning and managing the Customer Journey enabling them to make an informed decision and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. A UK Driving Licence is advantageous, but not essential Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believeInchcape is for everyone. Apply now JBRP1_UKTJ
Apr 23, 2024
Full time
Mercedes Benz of Southport Customer Experience Expert £13,962.67(OTE £15,654.22) + Employee Benefits 22 hours per week with one day over the weekend (To be discussed during interview) What we can offer you 33 days annual leave, including bank holidays (pro rata) Retail discountsthat save you money every day Gym discounts,cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexiblepension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family Anannual celebrationto recognise outstanding work Acommunity volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What youll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers inc. display Planning and managing the Customer Journey enabling them to make an informed decision and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. A UK Driving Licence is advantageous, but not essential Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believeInchcape is for everyone. Apply now JBRP1_UKTJ