Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Apr 18, 2024
Full time
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Claims Handler Bolton (Remote working or office based) Permanent £24,000 - £28,000 Dependent on Experience The Client My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. The Role Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team. The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home). The Responsibilities Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include: Communicating with customers, contractors and insurer clients over the telephone, email and in writing Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage Updating and creating building repair scopes using our in-house schedule of rates Assessing contractor estimates Negotiating cash settlements for repairs with policyholders Managing panel contractors, controlling repair schedules and costs Settling claims under delegated authority Experience Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor Demonstrate great communication and organisation skills Ability to demonstrate a high standard of customer service Computer literate, with excellent verbal and written communication skills Ability to thrive in a fast-paced target driven environment Positive attitude and be a flexible, self-motivated team player Attention to detail and ability to assess and resolve problems and find solutions Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)! Benefits Company car allowance Bonus scheme Pension contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications
Apr 16, 2024
Full time
Claims Handler Bolton (Remote working or office based) Permanent £24,000 - £28,000 Dependent on Experience The Client My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. The Role Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team. The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home). The Responsibilities Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include: Communicating with customers, contractors and insurer clients over the telephone, email and in writing Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage Updating and creating building repair scopes using our in-house schedule of rates Assessing contractor estimates Negotiating cash settlements for repairs with policyholders Managing panel contractors, controlling repair schedules and costs Settling claims under delegated authority Experience Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor Demonstrate great communication and organisation skills Ability to demonstrate a high standard of customer service Computer literate, with excellent verbal and written communication skills Ability to thrive in a fast-paced target driven environment Positive attitude and be a flexible, self-motivated team player Attention to detail and ability to assess and resolve problems and find solutions Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)! Benefits Company car allowance Bonus scheme Pension contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications
Retail & Claims Administrator Global Group with excellent benefits we are looking for temp or temp to permanent candidates to join this great Group To carry out the Central Department s retail invoicing efficiently. To understand Warranty / National contract procedures Create pro forma s from work instruction to obtain order numbers before invoicing To understand relevant systems relating to the Central Admin dept. including changes and on-going developments. To advise Depot Manager of any cost rejection so that appropriate action can be taken. To keep up to date with all aspects of changes within Warranty procedure and to maintain Policy and Procedure file. To effectively monitor the Work in Progress (WIP) reports to ensure Workshop instructions can be cleared as soon as possible. Achieve budgeted labour rates and invoicing efficiency. To ensure all invoice queries are quickly and effectively resolved. To have regard for any Quality Controls operated within the service department. To ensure all Technicians paperwork is completed accurately to maximise profitability. Work in accordance with Group UK standards of health, safety, quality and environmental care. Required knowledge & experience: Retail Administration Knowledge Warranty administration knowledge Knowledge of manufacturers book times Dealership/transport experience Temporary or Temp to Perm
Apr 15, 2024
Full time
Retail & Claims Administrator Global Group with excellent benefits we are looking for temp or temp to permanent candidates to join this great Group To carry out the Central Department s retail invoicing efficiently. To understand Warranty / National contract procedures Create pro forma s from work instruction to obtain order numbers before invoicing To understand relevant systems relating to the Central Admin dept. including changes and on-going developments. To advise Depot Manager of any cost rejection so that appropriate action can be taken. To keep up to date with all aspects of changes within Warranty procedure and to maintain Policy and Procedure file. To effectively monitor the Work in Progress (WIP) reports to ensure Workshop instructions can be cleared as soon as possible. Achieve budgeted labour rates and invoicing efficiency. To ensure all invoice queries are quickly and effectively resolved. To have regard for any Quality Controls operated within the service department. To ensure all Technicians paperwork is completed accurately to maximise profitability. Work in accordance with Group UK standards of health, safety, quality and environmental care. Required knowledge & experience: Retail Administration Knowledge Warranty administration knowledge Knowledge of manufacturers book times Dealership/transport experience Temporary or Temp to Perm
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Temporary Position Overview: We have an exciting opportunity for an Administrator to join our Warranty team on a 12 month maternity cover. In this role, you will support the Warranty Technicians by ensuring all claims are logged correctly and the end-to-end process is managed efficiently. As part of our continued commitment to all employees, Finning partners with three independent salary assessors to ensure our salaries are current and competitive. As well as 25 days holiday, up to 7% pension, life insurance, access to the company's share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents), you will benefit from enhanced maternity and paternity packages, flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, an electric car scheme (UK), the opportunity to work with your charity of choice, and length of service or recognition awards. This role will be based at our head office in Cannock five days per week. Job Description: Major Job Functions Ensures all warranty information is entered on the DBSi system including delivery service records, extended warranties and any agreements. Registers all extended warranties with Caterpillar Insurance Services. Maintains the extended warranty register and liaises with Caterpillar to secure special quotes. Ensures all extended warranty agreements, certificates etc. are provided to the customer on a timely basis. Maintains and updates warranty fund tables. Maintains the Warranty HOLD file. Administration of used equipment warranty pricing and codes. Maintenance of department webpage. Maintains warranty codes on work orders, rebuilds and DTY type programmes. Ensures the return of all parts and/or components requested for return by Caterpillar and other OEM suppliers. Orders and manages all technical information for both internal & external customers including SIS and ET etc. Supports the communication of Service Letters to customers and second level dealers. Provides administration support the technical communicators including answer calls, emails, enquiries etc. Raise purchase orders for both technical & warranty. Specific Skills Strong communication and interpersonal skills, with an ability to build positive relationships both internally and externally Excellent analytical skills and problem solving skills Works on own initiative and works well as part of a team Excellent influencing and networking skills Excellent IT skills including intermediate Excel Microsoft Office skills, intermediate Word and PowerPoint skills Good Numeracy and literacy skills Knowledge Good knowledge of Systems and applications including DBSi and Caterpillar systems including Dealer Service Network, SIS etc. (desirable) Experience in a similar role within a similar industry environment (desirable) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Apr 13, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Temporary Position Overview: We have an exciting opportunity for an Administrator to join our Warranty team on a 12 month maternity cover. In this role, you will support the Warranty Technicians by ensuring all claims are logged correctly and the end-to-end process is managed efficiently. As part of our continued commitment to all employees, Finning partners with three independent salary assessors to ensure our salaries are current and competitive. As well as 25 days holiday, up to 7% pension, life insurance, access to the company's share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents), you will benefit from enhanced maternity and paternity packages, flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, an electric car scheme (UK), the opportunity to work with your charity of choice, and length of service or recognition awards. This role will be based at our head office in Cannock five days per week. Job Description: Major Job Functions Ensures all warranty information is entered on the DBSi system including delivery service records, extended warranties and any agreements. Registers all extended warranties with Caterpillar Insurance Services. Maintains the extended warranty register and liaises with Caterpillar to secure special quotes. Ensures all extended warranty agreements, certificates etc. are provided to the customer on a timely basis. Maintains and updates warranty fund tables. Maintains the Warranty HOLD file. Administration of used equipment warranty pricing and codes. Maintenance of department webpage. Maintains warranty codes on work orders, rebuilds and DTY type programmes. Ensures the return of all parts and/or components requested for return by Caterpillar and other OEM suppliers. Orders and manages all technical information for both internal & external customers including SIS and ET etc. Supports the communication of Service Letters to customers and second level dealers. Provides administration support the technical communicators including answer calls, emails, enquiries etc. Raise purchase orders for both technical & warranty. Specific Skills Strong communication and interpersonal skills, with an ability to build positive relationships both internally and externally Excellent analytical skills and problem solving skills Works on own initiative and works well as part of a team Excellent influencing and networking skills Excellent IT skills including intermediate Excel Microsoft Office skills, intermediate Word and PowerPoint skills Good Numeracy and literacy skills Knowledge Good knowledge of Systems and applications including DBSi and Caterpillar systems including Dealer Service Network, SIS etc. (desirable) Experience in a similar role within a similar industry environment (desirable) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Temporary Position Overview: We have an exciting opportunity for an Administrator to join our Warranty team on a 12 month maternity cover. In this role, you will support the Warranty Technicians by ensuring all claims are logged correctly and the end-to-end process is managed efficiently. As part of our continued commitment to all employees, Finning partners with three independent salary assessors to ensure our salaries are current and competitive. As well as 25 days holiday, up to 7% pension, life insurance, access to the company's share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents), you will benefit from enhanced maternity and paternity packages, flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, an electric car scheme (UK), the opportunity to work with your charity of choice, and length of service or recognition awards. This role will be based at our head office in Cannock five days per week. Job Description: Major Job Functions Ensures all warranty information is entered on the DBSi system including delivery service records, extended warranties and any agreements. Registers all extended warranties with Caterpillar Insurance Services. Maintains the extended warranty register and liaises with Caterpillar to secure special quotes. Ensures all extended warranty agreements, certificates etc. are provided to the customer on a timely basis. Maintains and updates warranty fund tables. Maintains the Warranty HOLD file. Administration of used equipment warranty pricing and codes. Maintenance of department webpage. Maintains warranty codes on work orders, rebuilds and DTY type programmes. Ensures the return of all parts and/or components requested for return by Caterpillar and other OEM suppliers. Orders and manages all technical information for both internal & external customers including SIS and ET etc. Supports the communication of Service Letters to customers and second level dealers. Provides administration support the technical communicators including answer calls, emails, enquiries etc. Raise purchase orders for both technical & warranty. Specific Skills Strong communication and interpersonal skills, with an ability to build positive relationships both internally and externally Excellent analytical skills and problem solving skills Works on own initiative and works well as part of a team Excellent influencing and networking skills Excellent IT skills including intermediate Excel Microsoft Office skills, intermediate Word and PowerPoint skills Good Numeracy and literacy skills Knowledge Good knowledge of Systems and applications including DBSi and Caterpillar systems including Dealer Service Network, SIS etc. (desirable) Experience in a similar role within a similar industry environment (desirable) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Apr 12, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Temporary Position Overview: We have an exciting opportunity for an Administrator to join our Warranty team on a 12 month maternity cover. In this role, you will support the Warranty Technicians by ensuring all claims are logged correctly and the end-to-end process is managed efficiently. As part of our continued commitment to all employees, Finning partners with three independent salary assessors to ensure our salaries are current and competitive. As well as 25 days holiday, up to 7% pension, life insurance, access to the company's share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents), you will benefit from enhanced maternity and paternity packages, flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, an electric car scheme (UK), the opportunity to work with your charity of choice, and length of service or recognition awards. This role will be based at our head office in Cannock five days per week. Job Description: Major Job Functions Ensures all warranty information is entered on the DBSi system including delivery service records, extended warranties and any agreements. Registers all extended warranties with Caterpillar Insurance Services. Maintains the extended warranty register and liaises with Caterpillar to secure special quotes. Ensures all extended warranty agreements, certificates etc. are provided to the customer on a timely basis. Maintains and updates warranty fund tables. Maintains the Warranty HOLD file. Administration of used equipment warranty pricing and codes. Maintenance of department webpage. Maintains warranty codes on work orders, rebuilds and DTY type programmes. Ensures the return of all parts and/or components requested for return by Caterpillar and other OEM suppliers. Orders and manages all technical information for both internal & external customers including SIS and ET etc. Supports the communication of Service Letters to customers and second level dealers. Provides administration support the technical communicators including answer calls, emails, enquiries etc. Raise purchase orders for both technical & warranty. Specific Skills Strong communication and interpersonal skills, with an ability to build positive relationships both internally and externally Excellent analytical skills and problem solving skills Works on own initiative and works well as part of a team Excellent influencing and networking skills Excellent IT skills including intermediate Excel Microsoft Office skills, intermediate Word and PowerPoint skills Good Numeracy and literacy skills Knowledge Good knowledge of Systems and applications including DBSi and Caterpillar systems including Dealer Service Network, SIS etc. (desirable) Experience in a similar role within a similar industry environment (desirable) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
A key player in the Lloyd's market are looking for a Reinsurance Technician to join their Reinsurance team on a permanent basis in their London office with the opportunity to work from home. The main responsibilities of this Reinsurance Technician will include: Assist with the cash entry and application process for all ceded types Account preparation and analysis for all ceded types Assist with the calculation and booking of premiums and claims recoveries for XOL Ensure high quality data and contract set up within the reinsurance systems Calculate premium adjustments. Account preparation and analysis for all ceded types Assist with the ceded Aged Debt and Unallocated Cash Analysis The successful candidate for this Reinsurance Technician will need experience in similar position working in the Lloyd's market and have a general knowledge of insurance and reinsurance principles.
Feb 23, 2022
Contractor
A key player in the Lloyd's market are looking for a Reinsurance Technician to join their Reinsurance team on a permanent basis in their London office with the opportunity to work from home. The main responsibilities of this Reinsurance Technician will include: Assist with the cash entry and application process for all ceded types Account preparation and analysis for all ceded types Assist with the calculation and booking of premiums and claims recoveries for XOL Ensure high quality data and contract set up within the reinsurance systems Calculate premium adjustments. Account preparation and analysis for all ceded types Assist with the ceded Aged Debt and Unallocated Cash Analysis The successful candidate for this Reinsurance Technician will need experience in similar position working in the Lloyd's market and have a general knowledge of insurance and reinsurance principles.
Exchange Street Financial Services
Manchester, Lancashire
Our client, a leading Loss Adjusting company is seeking a Property Claims Technician to work from their Manchester office, handling a portfolio of doemsitc & commercial property claims through to settlement, on a desktop basis. We are seeking candidates with previous track records of handling property claims. Ideally, applicants will have a relevant qualification such as Cert CII / Cert CILA, albeit this is not essential and further professional development will be supported. This role benefits from flexible working arrangements, where you will be primarily home based after an initial training period. (3 Days Homebased & 2 Days Office Based in Manchester)
Jan 07, 2022
Full time
Our client, a leading Loss Adjusting company is seeking a Property Claims Technician to work from their Manchester office, handling a portfolio of doemsitc & commercial property claims through to settlement, on a desktop basis. We are seeking candidates with previous track records of handling property claims. Ideally, applicants will have a relevant qualification such as Cert CII / Cert CILA, albeit this is not essential and further professional development will be supported. This role benefits from flexible working arrangements, where you will be primarily home based after an initial training period. (3 Days Homebased & 2 Days Office Based in Manchester)
Position Customer Care TechnicianLocation West YorkshireSalary £30,000 - £35,000 (depending on experience)An Award Winning 5* House Builder seek to recruit a Customer Care Technician, as a result of on-going and new developments.The successful candidate must be multi-skilled in aspects of basic plumbing, tiling, joinery, and have experience of general snagging works in New Build Homes. The role will involve travelling around New Build sites in the Yorkshire region (predominately West Yorkshire), in order to complete remedial works on properties, therefore it is essential to have excellent customer service skills, in addition to knowledge of trades.Responsibilities:Delivering remedial work to customers properties, providing them with advice and guidance on appropriate steps for the maintenance and care of their new build home.Inspection of reported defects and reporting of proposed remedial works required to the Customer Service Manager.Ensuring that all remedial work is completed properly, efficiently and with appropriate consideration for the customer.Actively manage communications with customers within their homes.Providing technical advice in dealing with Customer claims and enquiries.BenefitsThe company pay very competitively plus package. Package including company van, company performance related bonus, generous holiday entitlement, and more.Qualifications & ExperienceA full UK driving licenceStrong house Building Trades and Maintenance knowledgeGood communication skillsGood Product KnowledgeKnowledge of Customer Service requirements.An awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs etcExperience working as a Customer Care/Maintenance Technician for a New Build Developer.If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Adam at Fawkes & Reece on .Please note - in order to progress any applications further, will need to add your details to our computerised database. Before we can send your CV forward to the role, you will need to confirm in writing that you consent. Your Recruitment Consultant will discuss this with you during your initial phone debrief.
Dec 08, 2021
Full time
Position Customer Care TechnicianLocation West YorkshireSalary £30,000 - £35,000 (depending on experience)An Award Winning 5* House Builder seek to recruit a Customer Care Technician, as a result of on-going and new developments.The successful candidate must be multi-skilled in aspects of basic plumbing, tiling, joinery, and have experience of general snagging works in New Build Homes. The role will involve travelling around New Build sites in the Yorkshire region (predominately West Yorkshire), in order to complete remedial works on properties, therefore it is essential to have excellent customer service skills, in addition to knowledge of trades.Responsibilities:Delivering remedial work to customers properties, providing them with advice and guidance on appropriate steps for the maintenance and care of their new build home.Inspection of reported defects and reporting of proposed remedial works required to the Customer Service Manager.Ensuring that all remedial work is completed properly, efficiently and with appropriate consideration for the customer.Actively manage communications with customers within their homes.Providing technical advice in dealing with Customer claims and enquiries.BenefitsThe company pay very competitively plus package. Package including company van, company performance related bonus, generous holiday entitlement, and more.Qualifications & ExperienceA full UK driving licenceStrong house Building Trades and Maintenance knowledgeGood communication skillsGood Product KnowledgeKnowledge of Customer Service requirements.An awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs etcExperience working as a Customer Care/Maintenance Technician for a New Build Developer.If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Adam at Fawkes & Reece on .Please note - in order to progress any applications further, will need to add your details to our computerised database. Before we can send your CV forward to the role, you will need to confirm in writing that you consent. Your Recruitment Consultant will discuss this with you during your initial phone debrief.
Reinsurance Technician London - Flexible hybrid working Up to £34,250 Reporting to the Reinsurance Manager, a leading Reinsurance Group are seeking a Reinsurance Technician to work closely with the Claims and Underwriting teams to tackle Syndicate's reinsurance claims recoveries and premium payments, maintaining strong Broker relationships to respond to Reinsurers' queries in a timely and efficient fashion. Key Responsibilities & Accountabilities: Deal with all aspects of reinsurance purchased by the Syndicate Assist with the quarterly Reinsurance close as per Syndicate's Procedures Manual (Lloyd's & Group) Ensure all relevant regulatory requirements (Lloyd's and FCA/PRA) are met Attend RI/ Claims/ Underwriting and broker meetings/discussions as required Collate recovery statistics where requested Assist with the calculation and advice of premium adjustments as required Keep written records of all substantive conversations with brokers etc.; both internal and external Assist in the development of junior colleagues Collate information for insurers' and internal audits Assist with Reinsurance credit control in regard to Claim Recoveries Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk You will need to be able to display you have the following qualifications and experience: 3 years+ relevant London Market Reinsurance experience (both proportional and non-proportional treaty - claims and premiums). A good level of data analytics for internal and external reporting. Ability to efficiently train more junior members of the team with respect to the basic aspects of the RI processing. GCSE's Maths/ English at high standard / A Levels preferred but not required. Working towards CII. MS Skills: Word (Intermediate), Excel (Intermediate to Advanced), Outlook, PowerPoint (Intermediate)
Dec 03, 2021
Full time
Reinsurance Technician London - Flexible hybrid working Up to £34,250 Reporting to the Reinsurance Manager, a leading Reinsurance Group are seeking a Reinsurance Technician to work closely with the Claims and Underwriting teams to tackle Syndicate's reinsurance claims recoveries and premium payments, maintaining strong Broker relationships to respond to Reinsurers' queries in a timely and efficient fashion. Key Responsibilities & Accountabilities: Deal with all aspects of reinsurance purchased by the Syndicate Assist with the quarterly Reinsurance close as per Syndicate's Procedures Manual (Lloyd's & Group) Ensure all relevant regulatory requirements (Lloyd's and FCA/PRA) are met Attend RI/ Claims/ Underwriting and broker meetings/discussions as required Collate recovery statistics where requested Assist with the calculation and advice of premium adjustments as required Keep written records of all substantive conversations with brokers etc.; both internal and external Assist in the development of junior colleagues Collate information for insurers' and internal audits Assist with Reinsurance credit control in regard to Claim Recoveries Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk You will need to be able to display you have the following qualifications and experience: 3 years+ relevant London Market Reinsurance experience (both proportional and non-proportional treaty - claims and premiums). A good level of data analytics for internal and external reporting. Ability to efficiently train more junior members of the team with respect to the basic aspects of the RI processing. GCSE's Maths/ English at high standard / A Levels preferred but not required. Working towards CII. MS Skills: Word (Intermediate), Excel (Intermediate to Advanced), Outlook, PowerPoint (Intermediate)