Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Apr 25, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Are you looking for the right role for you? Then look no further Administrator Salary - From £21,611 up to £25,425 per annum (plus benefits)Hours - 40 hours per week, Monday to Friday 8.00am to 5.00pmLocation Postcode - EH22 1SXYou will provide administrative and secretarial support to the Operations Manager and Maintenance Manager.This vacancy is for a full-time position, working 5 days per week. However, we will consider requests for job shares to suit your lifestyle (working full days). Our promise to you - Competitive salary- 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life insurance- Discretionary bonus scheme- On the job training and progression- Recognition scheme- Refer a friend- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership, holiday purchase and many more- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform What will you be doing? - Support the Operations Manager and Maintenance Manager to achieve business objectives, including data for any reports.- Ensure all FCC policies and procedures are maintained (IMS and SFS).- Complete SEPA Permit Waste Returns and Hazardous Waste Returns.- Provide customer liaison for queries, problems, complaints, and financial matters.- Co-ordinate and consolidate weekly and monthly reporting.- Co-ordinate meetings, set-up meeting rooms and manage refreshments. What are we looking for? - Experience of working as part of an operational team.- Experience of running the administrative aspects of a busy, multi-functional office and team.- Experience in the Waste Management Industry.- Experience of working with Local Authority and/or major Institution customers.- Knowledge of SEPA Duty of Care requirements. About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We operate over 200 facilities in England, Scotland and Wales and employ around 2,400 people.The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together, we will meet the UK's waste management and energy recovery needs.FCC Environment are equal opportunities employers, we value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. How to apply So, if you want to kickstart your career as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit; the services are those of an Employment Agency.
Apr 25, 2024
Full time
Are you looking for the right role for you? Then look no further Administrator Salary - From £21,611 up to £25,425 per annum (plus benefits)Hours - 40 hours per week, Monday to Friday 8.00am to 5.00pmLocation Postcode - EH22 1SXYou will provide administrative and secretarial support to the Operations Manager and Maintenance Manager.This vacancy is for a full-time position, working 5 days per week. However, we will consider requests for job shares to suit your lifestyle (working full days). Our promise to you - Competitive salary- 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life insurance- Discretionary bonus scheme- On the job training and progression- Recognition scheme- Refer a friend- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership, holiday purchase and many more- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform What will you be doing? - Support the Operations Manager and Maintenance Manager to achieve business objectives, including data for any reports.- Ensure all FCC policies and procedures are maintained (IMS and SFS).- Complete SEPA Permit Waste Returns and Hazardous Waste Returns.- Provide customer liaison for queries, problems, complaints, and financial matters.- Co-ordinate and consolidate weekly and monthly reporting.- Co-ordinate meetings, set-up meeting rooms and manage refreshments. What are we looking for? - Experience of working as part of an operational team.- Experience of running the administrative aspects of a busy, multi-functional office and team.- Experience in the Waste Management Industry.- Experience of working with Local Authority and/or major Institution customers.- Knowledge of SEPA Duty of Care requirements. About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We operate over 200 facilities in England, Scotland and Wales and employ around 2,400 people.The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together, we will meet the UK's waste management and energy recovery needs.FCC Environment are equal opportunities employers, we value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. How to apply So, if you want to kickstart your career as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit; the services are those of an Employment Agency.
Mortgage Arrears Manager Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21438 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank • Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information • Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures • Provide timely and accurate reporting on team performance to key stakeholders • Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks • Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending • Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing • Significant experience in a customer facing mortgage arrears and forbearance operation • Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes • Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting • Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Apr 25, 2024
Full time
Mortgage Arrears Manager Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21438 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank • Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information • Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures • Provide timely and accurate reporting on team performance to key stakeholders • Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks • Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending • Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing • Significant experience in a customer facing mortgage arrears and forbearance operation • Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes • Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting • Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Lead Mortgage Arrears Specialist Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21439 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Lead Mortgage Customer Assistance Specialist at Metro Bank, you will use your retail mortgage arrears experience to provide our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a part in helping set up, train, and build out this new, inhouse, team at Metro Bank • As the Lead Specialist, you will also support the Mortgage Customer Assistance Manager in nurturing our team of Specialist, ensuring they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Additionally, you will support the Mortgage Customer Assistance Manager with a mixture of short- and long-term planning, including daily workflow task prioritisation and escalations • Engage effectively and empathetically with our customers through channels including inbound and outbound calls, email and letter • Glean information about customer circumstances to accurately make decisions about forbearance to deliver the best outcomes for our customers • Ensure accurate, up to date, and relevant records are maintained of all customer contact • Liaise with internal and external stakeholders including colleagues in other teams across the bank, solicitors and field agents • Apply Metro Bank's policies and standards to ensure you do the right thing, make decisions, and are empowered to be accountable for the decisions you make And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Proven experience in a customer facing end-to-end mortgage arrears role, ideally including litigation, repossessions and recoveries, and across a range of retail residential and buy to let. • Demonstrable experience and understanding of the UK mortgage market, gained through working in a primary, but ideally, special servicing role • Good working knowledge of the regulatory environment that applies to mortgage arrears, including MCOB, DISP, GDPR and Consumer Duty • Proven ability to tailor and adapt your approach and explain complex concepts in a way that's easy for both colleagues and customers to understand • Coaching and development skills, with the ability to manage, organise and prioritise tasks and workloads for yourself and the rest of the team • Strong listening, probing, negotiation and influencing skills with great attention to detail • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Apr 25, 2024
Full time
Lead Mortgage Arrears Specialist Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21439 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Lead Mortgage Customer Assistance Specialist at Metro Bank, you will use your retail mortgage arrears experience to provide our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a part in helping set up, train, and build out this new, inhouse, team at Metro Bank • As the Lead Specialist, you will also support the Mortgage Customer Assistance Manager in nurturing our team of Specialist, ensuring they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Additionally, you will support the Mortgage Customer Assistance Manager with a mixture of short- and long-term planning, including daily workflow task prioritisation and escalations • Engage effectively and empathetically with our customers through channels including inbound and outbound calls, email and letter • Glean information about customer circumstances to accurately make decisions about forbearance to deliver the best outcomes for our customers • Ensure accurate, up to date, and relevant records are maintained of all customer contact • Liaise with internal and external stakeholders including colleagues in other teams across the bank, solicitors and field agents • Apply Metro Bank's policies and standards to ensure you do the right thing, make decisions, and are empowered to be accountable for the decisions you make And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Proven experience in a customer facing end-to-end mortgage arrears role, ideally including litigation, repossessions and recoveries, and across a range of retail residential and buy to let. • Demonstrable experience and understanding of the UK mortgage market, gained through working in a primary, but ideally, special servicing role • Good working knowledge of the regulatory environment that applies to mortgage arrears, including MCOB, DISP, GDPR and Consumer Duty • Proven ability to tailor and adapt your approach and explain complex concepts in a way that's easy for both colleagues and customers to understand • Coaching and development skills, with the ability to manage, organise and prioritise tasks and workloads for yourself and the rest of the team • Strong listening, probing, negotiation and influencing skills with great attention to detail • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Apr 25, 2024
Full time
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Clear Junction is a global payments company that is licensed and regulated by the FCA in the UK. We offer regulated end-to-end payment solutions, all of which are based on our proprietary in-house technology. Our company and infrastructure are specifically designed to meet the growing needs of global financial companies. Since our establishment in 2016, our company has consistently achieved double-digit growth on an annual basis. Currently, we have a team of over 120 fintech experts located in the UK and mainland Europe. Clear Junction takes great pride in being ranked as the number one fastest-growing, founder-led, privately owned business in the UK on the FEBE Growth 100 list, as well as being listed on the FT 1000 as one of Europe's fastest growing companies. We are currently looking for a highly skilled and experienced Head of Non-Bank Financial Institutions to join our dynamic Product & Banking Relationship team. The position is available in our London office, and the selected candidate will report directly to the Product & Banking Relationships Director. What you'll be doing: Research the payments and related industries. Among others, study global and regional payment and related markets, search for ways of enhancement of Clear Junction payment infrastructure. Play a key role in the development and implementation of: Strategies, roadmaps, plans for expanding CJ network of partners/providers. Policies and procedures on relationships with partners/providers, liquidity management, bank accounts management, other related policies and procedures. Categories of partners/providers for the Non-Bank Financial Institutions Division: Exchanges (FX or crypto) Liquidity providers (FX or crypto) Custody providers Investment managers Data validation vendors Payments and trading software providers Contribute to the development and implementation of product-related strategies and roadmaps, policies and procedures, etc. Establishing relationships with new partners/providers. Discuss and agree on: Terms of delivering services Operational model of CJ as it's applied to the specific partner relationship Characteristics of virtual accounts Requirements for timing of transactions Compliance requirements and capabilities of both parties Exchange rate margins R-transactions Maintaining, improving and troubleshooting relationships with existing partners/providers, including but not limited to: Participate in payment investigations, facilitate settlement of disputed transactions, if requested by the Payment Investigations Teams (Fraud or Non-Fraud) or the Finance Dept (Treasury or FinOps, among others). Develop a monthly Partner Health Score review including among others returns/rejections/cancellations/queries and fees charged - if the review is implemented. Dealing with decline in quality of service. Contribute to the product function of CJ - in collaboration with Product and other involved teams of CJ Being a part of client- and provider-facing staff: Act as a first line of defence with respect to AML, FinCrime and sanction risk- and compliance-related issues. Contribute to compliance with the Consumer Duty requirements. Arranging proper discontinuing of partner/provider relationships. Can serve as the manager for the Launching New Licensed Entity Programme. Performing other projects and tasks related to the partner/provider relationships function, as requested by the Product and Banking Relationships Director. Established experience and skills in a similar capacity in the banking/fintech/payments space Experience with domestic and cross-border payments systems, e.g. SEPA, FPS, CHAPS, SWIFT, ACH, etc. Extensive experience in a project manager role General knowledge of agile product development Experience in crypto/blockchain space is advantageous Excellent written and verbal communication skills Knowledge of Russian is beneficial Can-do attitude to make a positive contribution to the company Competitive Salary (depending on experience) Be rewarded with a performance bonus at the company's discretion. Enjoy a generous 25 days of holiday, in addition to bank holidays. Receive life assurance and critical illness protection for your peace of mind. Access BUPA private medical coverage after successfully passing probation. Embrace hybrid working arrangements, with minimum 3 days working in the London office. Join a friendly team and participate in social events. Seize a fantastic opportunity to advance your career in the exciting field of cutting-edge payments fintech.
Apr 25, 2024
Full time
Clear Junction is a global payments company that is licensed and regulated by the FCA in the UK. We offer regulated end-to-end payment solutions, all of which are based on our proprietary in-house technology. Our company and infrastructure are specifically designed to meet the growing needs of global financial companies. Since our establishment in 2016, our company has consistently achieved double-digit growth on an annual basis. Currently, we have a team of over 120 fintech experts located in the UK and mainland Europe. Clear Junction takes great pride in being ranked as the number one fastest-growing, founder-led, privately owned business in the UK on the FEBE Growth 100 list, as well as being listed on the FT 1000 as one of Europe's fastest growing companies. We are currently looking for a highly skilled and experienced Head of Non-Bank Financial Institutions to join our dynamic Product & Banking Relationship team. The position is available in our London office, and the selected candidate will report directly to the Product & Banking Relationships Director. What you'll be doing: Research the payments and related industries. Among others, study global and regional payment and related markets, search for ways of enhancement of Clear Junction payment infrastructure. Play a key role in the development and implementation of: Strategies, roadmaps, plans for expanding CJ network of partners/providers. Policies and procedures on relationships with partners/providers, liquidity management, bank accounts management, other related policies and procedures. Categories of partners/providers for the Non-Bank Financial Institutions Division: Exchanges (FX or crypto) Liquidity providers (FX or crypto) Custody providers Investment managers Data validation vendors Payments and trading software providers Contribute to the development and implementation of product-related strategies and roadmaps, policies and procedures, etc. Establishing relationships with new partners/providers. Discuss and agree on: Terms of delivering services Operational model of CJ as it's applied to the specific partner relationship Characteristics of virtual accounts Requirements for timing of transactions Compliance requirements and capabilities of both parties Exchange rate margins R-transactions Maintaining, improving and troubleshooting relationships with existing partners/providers, including but not limited to: Participate in payment investigations, facilitate settlement of disputed transactions, if requested by the Payment Investigations Teams (Fraud or Non-Fraud) or the Finance Dept (Treasury or FinOps, among others). Develop a monthly Partner Health Score review including among others returns/rejections/cancellations/queries and fees charged - if the review is implemented. Dealing with decline in quality of service. Contribute to the product function of CJ - in collaboration with Product and other involved teams of CJ Being a part of client- and provider-facing staff: Act as a first line of defence with respect to AML, FinCrime and sanction risk- and compliance-related issues. Contribute to compliance with the Consumer Duty requirements. Arranging proper discontinuing of partner/provider relationships. Can serve as the manager for the Launching New Licensed Entity Programme. Performing other projects and tasks related to the partner/provider relationships function, as requested by the Product and Banking Relationships Director. Established experience and skills in a similar capacity in the banking/fintech/payments space Experience with domestic and cross-border payments systems, e.g. SEPA, FPS, CHAPS, SWIFT, ACH, etc. Extensive experience in a project manager role General knowledge of agile product development Experience in crypto/blockchain space is advantageous Excellent written and verbal communication skills Knowledge of Russian is beneficial Can-do attitude to make a positive contribution to the company Competitive Salary (depending on experience) Be rewarded with a performance bonus at the company's discretion. Enjoy a generous 25 days of holiday, in addition to bank holidays. Receive life assurance and critical illness protection for your peace of mind. Access BUPA private medical coverage after successfully passing probation. Embrace hybrid working arrangements, with minimum 3 days working in the London office. Join a friendly team and participate in social events. Seize a fantastic opportunity to advance your career in the exciting field of cutting-edge payments fintech.
MB478: Live-in Estate Manager Location: Beckenham Salary: £21,924 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Beckenham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB478: Live-in Estate Manager Location: Beckenham Salary: £21,924 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
Apr 25, 2024
Full time
MB478: Live-in Estate Manager Location: Beckenham Salary: £21,924 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Beckenham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB478: Live-in Estate Manager Location: Beckenham Salary: £21,924 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Patcham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
Apr 25, 2024
Full time
MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Patcham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
Salary:Marie Curie Clinical Pay Scale, aligned with AFC BAND 5£28,407 - £34,581pro rata per annum plus enhancements depending on candidate experience Hours/Contract:30 hours per week Contract Type:Permanent Based:Belfast Hospice Closing date:23rd April 2024 Interview dates:TBC An exciting opportunity has arisen for an enthusiastic Registered Nurse to join our team in the Belfast hospice. You will work alongside a Clinical Nurse Manager and Senior Nurse as well as other healthcare professionals to provide an integrated and co-ordinated service that delivers care and support to people with terminal illnesses, whilst also offering vital emotional support for their families. Marie Curie Benefits Package: Season ticket loan - for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Entitled under Marie Curie Blue Light Card Life assurance for all employees Continued access to NHS Pension Scheme What's in it for you: Annual Leave Entitlement will take into account from previous years of service under Agenda for Change terms and conditions Northern Ireland =27 days plus 11 public holidays (pro rata) Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service) Competitive Policy for parental/sick Leave Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmes Flexible Working Free DBS check Free Uniform Generous enhancements. 30% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am), 60% x your basic salary per hour paid for Sundays and Public Bank Holidays What we are looking for: RN Registration Level 1 Experience in NHS or other relevant care setting in palliative care Ability to work in a complex and stressful environment and demonstrate appropriate coping mechanisms Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. This role will be subject to receiving a satisfactory Enhanced criminal record check. Please be aware that this role requires right to work in the UK. Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early. Agencies need not apply. About us Every day of your life matters from the first to the last. When you work for Marie Curie, you understand that better than ever. Were a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. Everyone knows our daffodil, but its our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve. JBRP1_UKTJ
Apr 25, 2024
Full time
Salary:Marie Curie Clinical Pay Scale, aligned with AFC BAND 5£28,407 - £34,581pro rata per annum plus enhancements depending on candidate experience Hours/Contract:30 hours per week Contract Type:Permanent Based:Belfast Hospice Closing date:23rd April 2024 Interview dates:TBC An exciting opportunity has arisen for an enthusiastic Registered Nurse to join our team in the Belfast hospice. You will work alongside a Clinical Nurse Manager and Senior Nurse as well as other healthcare professionals to provide an integrated and co-ordinated service that delivers care and support to people with terminal illnesses, whilst also offering vital emotional support for their families. Marie Curie Benefits Package: Season ticket loan - for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Entitled under Marie Curie Blue Light Card Life assurance for all employees Continued access to NHS Pension Scheme What's in it for you: Annual Leave Entitlement will take into account from previous years of service under Agenda for Change terms and conditions Northern Ireland =27 days plus 11 public holidays (pro rata) Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service) Competitive Policy for parental/sick Leave Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmes Flexible Working Free DBS check Free Uniform Generous enhancements. 30% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am), 60% x your basic salary per hour paid for Sundays and Public Bank Holidays What we are looking for: RN Registration Level 1 Experience in NHS or other relevant care setting in palliative care Ability to work in a complex and stressful environment and demonstrate appropriate coping mechanisms Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. This role will be subject to receiving a satisfactory Enhanced criminal record check. Please be aware that this role requires right to work in the UK. Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early. Agencies need not apply. About us Every day of your life matters from the first to the last. When you work for Marie Curie, you understand that better than ever. Were a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. Everyone knows our daffodil, but its our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve. JBRP1_UKTJ
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Apr 25, 2024
Full time
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Apr 25, 2024
Full time
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Reception Manager, required to strengthen the front of house team at a prestigious hotel, located in Kent. An exciting opportunity to be part of this team. As Reception Manager , candidates require experience as a hotel Reception Manager, Deputy or Supervisor / Shift Leader, with experience of bedroom reservations. You will be supervising a team within the reception department in a hands-on role, which will also require you to be front of house meeting and greeting guests, shift work, week-ends on a rota basis and assisting to manage the bedroom reservations to maximise bedroom revenue. Some duty management shifts will also be undertaken. The salary for Reception Manager is given as 26,000 to 30,000 / per annum / along with other company benefits. TRANSPORT would be desirable to give more flexibility for the required shift work demands of this hands-on role. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Apr 25, 2024
Full time
Reception Manager, required to strengthen the front of house team at a prestigious hotel, located in Kent. An exciting opportunity to be part of this team. As Reception Manager , candidates require experience as a hotel Reception Manager, Deputy or Supervisor / Shift Leader, with experience of bedroom reservations. You will be supervising a team within the reception department in a hands-on role, which will also require you to be front of house meeting and greeting guests, shift work, week-ends on a rota basis and assisting to manage the bedroom reservations to maximise bedroom revenue. Some duty management shifts will also be undertaken. The salary for Reception Manager is given as 26,000 to 30,000 / per annum / along with other company benefits. TRANSPORT would be desirable to give more flexibility for the required shift work demands of this hands-on role. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
The Real Greek is a small and friendly company with fantastic training and development, a competitive pay structure and plenty of opportunities to progress. Interested in joining our Real Greek family? Do you have passion for hospitality and providing an amazing service? Send over your CV! Benefits of Prep Chef Great opportunities to progress within the company Staff eat the same delicious food as our customers Flexible hours with rotas planned weekly Requirements of Prep Chef Strong kitchen experience essential Calm and able to work under pressure Able to communicate clearly and promptly Flexible with tasks and working hours Responsibilities of Prep Chef Undertake all Kitchen Porter responsibilities where relevant/needed. Open your section and ensure you are ready for service. Prepare dishes in line with company specs at all times. Support the Senior Chef on duty to ensure a smooth service. Prep food in line with prep lists. Food Quality, Presentation and Hygiene To ensure that all food presented to customers is prepared with the freshest ingredients and to TRG standard To be responsible for preparing and presenting quality food and all final products leaving the kitchen are to the Company Standard To report any issues with food quality and freshness from suppliers or the central kitchen to the Head / Senior chef or the General Manager To follow the Stock Labelling (DOT system) and Rotation System (FIFO) to ensure the products are identifiable and used in the correct order To be aware of correct temperatures for deliveries, storage and cooking and recording them on the temp log sheets daily To actively support Head / Senior Chef in implementing any menu changes following the Company
Apr 25, 2024
Full time
The Real Greek is a small and friendly company with fantastic training and development, a competitive pay structure and plenty of opportunities to progress. Interested in joining our Real Greek family? Do you have passion for hospitality and providing an amazing service? Send over your CV! Benefits of Prep Chef Great opportunities to progress within the company Staff eat the same delicious food as our customers Flexible hours with rotas planned weekly Requirements of Prep Chef Strong kitchen experience essential Calm and able to work under pressure Able to communicate clearly and promptly Flexible with tasks and working hours Responsibilities of Prep Chef Undertake all Kitchen Porter responsibilities where relevant/needed. Open your section and ensure you are ready for service. Prepare dishes in line with company specs at all times. Support the Senior Chef on duty to ensure a smooth service. Prep food in line with prep lists. Food Quality, Presentation and Hygiene To ensure that all food presented to customers is prepared with the freshest ingredients and to TRG standard To be responsible for preparing and presenting quality food and all final products leaving the kitchen are to the Company Standard To report any issues with food quality and freshness from suppliers or the central kitchen to the Head / Senior chef or the General Manager To follow the Stock Labelling (DOT system) and Rotation System (FIFO) to ensure the products are identifiable and used in the correct order To be aware of correct temperatures for deliveries, storage and cooking and recording them on the temp log sheets daily To actively support Head / Senior Chef in implementing any menu changes following the Company
Hours: 40 hours per week, working 5 days over 7 to include weekends on a rota basis Contract: Permanent, Full Time Location: Swinton Estate Ripon, North Yorkshire Salary: Up to £23,920 per annum. Plus,on top of your salary you canearn up to £400 service charge per quarter (based on eligibility) Who we are: Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award-winning Samuels Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts, and café, and last but by no means least the Swinton cookery school. As part of our C.A.S.T.L.E commitments, environment, and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members. The Role To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests. To be fully conversant with the hotels cancellation policy and ensure that correct terms are issued to clients, that deposits are received, and efficient billing is carried out in accordance with company policy. To refer to the Revenue Manager before any enquiry is denied. To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients. To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked. To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system. To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out. To provide weekly delegate lists and function sheets for forthcoming cookery school courses. To update third party websites on a regular basis. To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated Candidates should: Previous experience in a similar hotel environment would be an advantage A cheerful and positive personality Outstanding attention to detail Good computer skills Excellent attention to detail Excellent time management and organisational skills A responsible and detail-oriented approach to tasks Ability to work alone or as part of a team Ability to work under pressure and to deadlines Good spoken and written English Package description Quarterly service charge 30 days annual leave including bank holidays, increasing with service Summer party, Christmas Party, Long Service Awards Eligible team members will benefit from a NEST pension scheme Use of the Country Club & Spa 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests £75 room rate for yourself, friends & family 15% discount for food & beverage or spa for family and friends 15% off Swinton Estate voucher purchases Refer a friend scheme up to £500.00 for a full-time member of staff Access to discounts, cinema tickets, days out and much more with Hospitality Rewards Complimentary meal when on duty Employee of the month awards Full Uniform Learning and Development opportunities to grow and progress through our business Ts & Cs apply You may have experience in the following: Reservation Coordinator, Hotel Reservations Agent, Accommodation Booking Coordinator, Booking Officer, Guest Services Coordinator, Room Reservations Coordinator, Hospitality Reservations Specialist, etc. REF- JBRP1_UKTJ
Apr 25, 2024
Full time
Hours: 40 hours per week, working 5 days over 7 to include weekends on a rota basis Contract: Permanent, Full Time Location: Swinton Estate Ripon, North Yorkshire Salary: Up to £23,920 per annum. Plus,on top of your salary you canearn up to £400 service charge per quarter (based on eligibility) Who we are: Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award-winning Samuels Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts, and café, and last but by no means least the Swinton cookery school. As part of our C.A.S.T.L.E commitments, environment, and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members. The Role To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests. To be fully conversant with the hotels cancellation policy and ensure that correct terms are issued to clients, that deposits are received, and efficient billing is carried out in accordance with company policy. To refer to the Revenue Manager before any enquiry is denied. To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients. To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked. To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system. To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out. To provide weekly delegate lists and function sheets for forthcoming cookery school courses. To update third party websites on a regular basis. To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated Candidates should: Previous experience in a similar hotel environment would be an advantage A cheerful and positive personality Outstanding attention to detail Good computer skills Excellent attention to detail Excellent time management and organisational skills A responsible and detail-oriented approach to tasks Ability to work alone or as part of a team Ability to work under pressure and to deadlines Good spoken and written English Package description Quarterly service charge 30 days annual leave including bank holidays, increasing with service Summer party, Christmas Party, Long Service Awards Eligible team members will benefit from a NEST pension scheme Use of the Country Club & Spa 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests £75 room rate for yourself, friends & family 15% discount for food & beverage or spa for family and friends 15% off Swinton Estate voucher purchases Refer a friend scheme up to £500.00 for a full-time member of staff Access to discounts, cinema tickets, days out and much more with Hospitality Rewards Complimentary meal when on duty Employee of the month awards Full Uniform Learning and Development opportunities to grow and progress through our business Ts & Cs apply You may have experience in the following: Reservation Coordinator, Hotel Reservations Agent, Accommodation Booking Coordinator, Booking Officer, Guest Services Coordinator, Room Reservations Coordinator, Hospitality Reservations Specialist, etc. REF- JBRP1_UKTJ
Floor Manager/ Assistant Manager/ Restaurant Manager Full-time role, 45 hours per week, 5 days. From Bombay with Love Dishoom cafés are bustling spaces where people come together to break down barriers and share in a love of Bombay food and culture. Each of our restaurants pay homage to old Irani cafés and are deeply rooted in some aspect of Bombay history. Have you got Seva? We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike. We're looking for a Floor Restaurant Manager to join our Dishoom in Kensington, London Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them! Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 80 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture. However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus a 40-50 Dishoom-wallas, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva. On top of that, our healthy pay, plentiful benefits and well-being support in place aren't too bad either! Our Babus' Day out and Christmas celebration as our way of saying "thank-you" to our teams for 2023, was our best yet! So, what are we looking for? You have been working as an Assistant Manager or Assistant General Manager in a high volume, multi-faceted bar/restaurant environment for the past few years. You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands. You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus. You have a genuine commitment to making people happy - guest and team alike -to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends. How we'll support you When you join, you'll enjoy a host of benefits to ensure you can be your best self and feel valued as part of our team: Wholesome team meals and bottomless hot drinks on shift Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time. Plus, half price food and drink at all our cafés before 5pm and 25% discount thereafter. All managers are enrolled to be fully-trained in mental health support and first aid. There is a dedicated confidential advice helpline - available 24 hours a day, 365 days of the year! Healthcare cash plan Industry leading Training and Development and encouragement to progress your career 28 days paid holiday. Our sites are closed Christmas Day and Boxing Day. Plus, if you have children, one extra day to take them to their first day at school. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders! We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year. You'll be invited to our: Family Mela festival Legendary Babu's Day Out & Christmas celebration Plus, we host regular team events across our cafes Our trophy cabinet Dishoom is an award-winning place to work and we care deeply about being a place where jobs turn into satisfying, long-lasting careers. Glassdoor Best Place to Work in Hospitality (2022 & 2023) Casual Dining Awards - Employer of the Year (2023) CIPD - Best L&D Initiative Winner (2023) Personnel Today Awards - Health & Wellbeing Award (2022) 20,000,000 (and counting) school meals donated as part of our charitable work with Magic Breakfast and Akshaya Patra - each and every team member has helped us get to this milestone! At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us. Send your application today and one of our dear team will get back to invite you to meet with us. Food & Beverage, FOH, Hospitality, Assistant Manager, Duty Manager, Floor Manager, Restaurant Manager, Senior Restautant Manager, Deputy Manager, Front of House Manager
Apr 25, 2024
Seasonal
Floor Manager/ Assistant Manager/ Restaurant Manager Full-time role, 45 hours per week, 5 days. From Bombay with Love Dishoom cafés are bustling spaces where people come together to break down barriers and share in a love of Bombay food and culture. Each of our restaurants pay homage to old Irani cafés and are deeply rooted in some aspect of Bombay history. Have you got Seva? We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike. We're looking for a Floor Restaurant Manager to join our Dishoom in Kensington, London Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them! Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 80 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture. However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus a 40-50 Dishoom-wallas, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva. On top of that, our healthy pay, plentiful benefits and well-being support in place aren't too bad either! Our Babus' Day out and Christmas celebration as our way of saying "thank-you" to our teams for 2023, was our best yet! So, what are we looking for? You have been working as an Assistant Manager or Assistant General Manager in a high volume, multi-faceted bar/restaurant environment for the past few years. You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands. You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus. You have a genuine commitment to making people happy - guest and team alike -to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends. How we'll support you When you join, you'll enjoy a host of benefits to ensure you can be your best self and feel valued as part of our team: Wholesome team meals and bottomless hot drinks on shift Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time. Plus, half price food and drink at all our cafés before 5pm and 25% discount thereafter. All managers are enrolled to be fully-trained in mental health support and first aid. There is a dedicated confidential advice helpline - available 24 hours a day, 365 days of the year! Healthcare cash plan Industry leading Training and Development and encouragement to progress your career 28 days paid holiday. Our sites are closed Christmas Day and Boxing Day. Plus, if you have children, one extra day to take them to their first day at school. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders! We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year. You'll be invited to our: Family Mela festival Legendary Babu's Day Out & Christmas celebration Plus, we host regular team events across our cafes Our trophy cabinet Dishoom is an award-winning place to work and we care deeply about being a place where jobs turn into satisfying, long-lasting careers. Glassdoor Best Place to Work in Hospitality (2022 & 2023) Casual Dining Awards - Employer of the Year (2023) CIPD - Best L&D Initiative Winner (2023) Personnel Today Awards - Health & Wellbeing Award (2022) 20,000,000 (and counting) school meals donated as part of our charitable work with Magic Breakfast and Akshaya Patra - each and every team member has helped us get to this milestone! At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us. Send your application today and one of our dear team will get back to invite you to meet with us. Food & Beverage, FOH, Hospitality, Assistant Manager, Duty Manager, Floor Manager, Restaurant Manager, Senior Restautant Manager, Deputy Manager, Front of House Manager
Adult Service / Registered Manager - Mental Health - Covering 3 homes - Worthing and Littlehampton - £38-40k Your new company You will be working for an indecently run group of 3 services across Worthing and Littlehampton areas. The company is owner-operated and is a family-based business, and they are looking to add a further addition to that family. The series support adult with mental health, and they need a Service / Registered Manager to overse the operational duties. Your new role You will be working with the owner as the Service Manager and if wanted, you would take on the Registered Manager post once settled in. You will provide leadership to the staff across all departments of the three services. You will be supporting and implementing decisions made by the Directors and work towards quality improvement plans. You will ideally have understanding of PBS strategies and implementation of PBS.and you will be able to manage and support staff through the continuity workflow of PBS linked to risk assessments/PBS support plans. You will also help ensure services are providing support within the requirements of the single assessment framework, CQC guidance for "Right Support, Right Care, Right Culture" and the service's "We Will" statements. With the aim to lead the services to maintain a "Good" rating with the CQC and develop the services to obtain an "Outstanding" rating overall. You will work a 40 hour week as required by the needs of the service with occasional additional hours as required for example but not limited to events, meetings, training or in the event of Emergency. Some on call required What you'll need to succeed You will be an experienced Service Manager or Registered Manager with mental health experience or transferable experience. Ideally you will also have A caring yet professional approach to service managementAn understanding of professional boundariesDemonstrate understanding of CQC regulations and determination to achieve a "good to Outstanding rating.Able to develop and maintain strong professional relationships with all stakeholders.Previous experience of working in a similar supervisory rolePrevious experience of working in a similar environmentExperience of working with service users, in particular, those that may have additional support needsKnowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leaveA solid understanding of PBS strategies and implementation of PBS into a service.A solid understanding of PBS continuity workflow linked to risk assessment and PBS support plans.Experience of working with electronic medication systems and solid working knowledge of auditing and action planning. What you'll get in return £38-40k salary Supported on trainig and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 25, 2024
Full time
Adult Service / Registered Manager - Mental Health - Covering 3 homes - Worthing and Littlehampton - £38-40k Your new company You will be working for an indecently run group of 3 services across Worthing and Littlehampton areas. The company is owner-operated and is a family-based business, and they are looking to add a further addition to that family. The series support adult with mental health, and they need a Service / Registered Manager to overse the operational duties. Your new role You will be working with the owner as the Service Manager and if wanted, you would take on the Registered Manager post once settled in. You will provide leadership to the staff across all departments of the three services. You will be supporting and implementing decisions made by the Directors and work towards quality improvement plans. You will ideally have understanding of PBS strategies and implementation of PBS.and you will be able to manage and support staff through the continuity workflow of PBS linked to risk assessments/PBS support plans. You will also help ensure services are providing support within the requirements of the single assessment framework, CQC guidance for "Right Support, Right Care, Right Culture" and the service's "We Will" statements. With the aim to lead the services to maintain a "Good" rating with the CQC and develop the services to obtain an "Outstanding" rating overall. You will work a 40 hour week as required by the needs of the service with occasional additional hours as required for example but not limited to events, meetings, training or in the event of Emergency. Some on call required What you'll need to succeed You will be an experienced Service Manager or Registered Manager with mental health experience or transferable experience. Ideally you will also have A caring yet professional approach to service managementAn understanding of professional boundariesDemonstrate understanding of CQC regulations and determination to achieve a "good to Outstanding rating.Able to develop and maintain strong professional relationships with all stakeholders.Previous experience of working in a similar supervisory rolePrevious experience of working in a similar environmentExperience of working with service users, in particular, those that may have additional support needsKnowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leaveA solid understanding of PBS strategies and implementation of PBS into a service.A solid understanding of PBS continuity workflow linked to risk assessment and PBS support plans.Experience of working with electronic medication systems and solid working knowledge of auditing and action planning. What you'll get in return £38-40k salary Supported on trainig and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Salary: Competitive plus bonus, Company car or car allowance and Veolia benefits Hours: Monday - Friday 9am - 5:30pm Location: Newcastle When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Recycling Manager role in our dynamic team. Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're passionate about agriculture, this role will suit you perfectly. It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture. What we can offer you: 25 days of annual leave Facilities including a free onsite gym, free parking and subsidised restaurant Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Opportunity to gain company funded new qualifications (eg CIM) What will you be doing? Providing all relevant farm based information for completion of recycling organic waste 'permitting' Landfinding capabilities to meet contract requirements to support Contract requirements Compliance with Sludge Use in Agriculture Regulations plus Standard Rules permits SR2010 No 4 and 5 Management of haulage, stockpiling and spreading operations in line with Env Permitting Regs/Exemptions/Sludge Use in Agriculture Regs Produce monthly reports to produce for Client and Veolia management To manage recycling outlets in line with and exceeding budget model Sale of materials to farmers/Landowners What are we looking for? Landfinding / Agricultural knowledge is essential Sales experience is desirable Knowledge of Waste and Duty Regulations Driving licence is essential for this position due to travelling FACTS qualified is advantageous What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 25, 2024
Full time
Salary: Competitive plus bonus, Company car or car allowance and Veolia benefits Hours: Monday - Friday 9am - 5:30pm Location: Newcastle When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Recycling Manager role in our dynamic team. Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're passionate about agriculture, this role will suit you perfectly. It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture. What we can offer you: 25 days of annual leave Facilities including a free onsite gym, free parking and subsidised restaurant Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Opportunity to gain company funded new qualifications (eg CIM) What will you be doing? Providing all relevant farm based information for completion of recycling organic waste 'permitting' Landfinding capabilities to meet contract requirements to support Contract requirements Compliance with Sludge Use in Agriculture Regulations plus Standard Rules permits SR2010 No 4 and 5 Management of haulage, stockpiling and spreading operations in line with Env Permitting Regs/Exemptions/Sludge Use in Agriculture Regs Produce monthly reports to produce for Client and Veolia management To manage recycling outlets in line with and exceeding budget model Sale of materials to farmers/Landowners What are we looking for? Landfinding / Agricultural knowledge is essential Sales experience is desirable Knowledge of Waste and Duty Regulations Driving licence is essential for this position due to travelling FACTS qualified is advantageous What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
The opportunity: Global Talent 2020 are excited to be working with one of Edinburgh s leading restaurant companies at two their beautifully appointed venue in the heart of city centre. This boutique group are looking for a passionate Restaurant Duty Manager for their popular, quality focused fine dining restaurant operations. The Restaurant Duty Manager role is part of a small, dedicated FOH team delivering high level, locally sourced, fresh, fine dining, food menus across the main restaurant, and private dining areas of these beautifully positioned venues. These are 44 hours per week contracts and a choice to work 4 days a week. The businesses are well established in Edinburgh and regularly win awards for the quality of their food and service. The benefit: Excellent remuneration, and benefits that include: Free meals before and during shifts. Generous tips paid via TRONC (Approx £9,000 - £11,000pa). Access to an Employee Assistance Programme with Hospitality Action and a Health and Wellbeing Coach and a Mental Health First Aider. A wide range of team benefits, including free food and tea/coffee, discounted meals for family and friends plus many more. Internal and external training and development opportunities, including Academy apprenticeships, scholarships, visits to suppliers and paid training opportunities. Length of service benefits including an interest free loan towards purchasing your first home, free flights, extra days holiday and additional employers pension contribution. Referral bonuses and Employee of the Month payments. Contributory pension scheme. 28 days annual leave (inclusive of bank holidays). Company funded Social Club events. Access to the Employee Forum - a collective voice for employees by employees. The role: Global Talent 2020 s client will require the Restaurant Duty Manager to support the business in helping to manage the large diverse team across the site. You will be responsible for assisting the rest of the management team to deliver the high standard of service and operations. This well-appointed food and drink concept will require a proven volume F&B led Restaurant Duty Manager candidate with sound hands on operational experience with wet/dry services. You will need to be very customer facing, and lead by empowering your team and creating a memorable customer journey. You must possess an eye for detail, and have sound commercial nous, cellar management, stock ordering processes and expenditure controls. You will manage the staff across all areas as required. Great understanding of health & safety, training, and development of others, as well as possessing first class communication skills are pre-requisites for this diverse and fast paced role with our ambitious growing client. The person: Our client at Global Talent 2020, is looking for a positive and resilient individual, with a focused, well organised mind. Whom possesses an approachable manner and is driven commercially. This is a multi-tasking, challenging role, in an amazingly presented environment, so it will need someone used to leading by example in an operation at all times. Quality understanding of all areas of a volume bar and restaurant operations are key skill sets required by Global Talents 2020 client for this opportunity. Our client requires the ideal candidate to possess quality people engagement skills, with a "right first time" approach with customers, and colleagues alike. This role would ideally suit a current Restaurant Duty Manager applicant looking for a change of scene, or a ambitious Supervisor ready for a step up in their career. Interested? Get in touch, apply today and then let s talk
Apr 25, 2024
Full time
The opportunity: Global Talent 2020 are excited to be working with one of Edinburgh s leading restaurant companies at two their beautifully appointed venue in the heart of city centre. This boutique group are looking for a passionate Restaurant Duty Manager for their popular, quality focused fine dining restaurant operations. The Restaurant Duty Manager role is part of a small, dedicated FOH team delivering high level, locally sourced, fresh, fine dining, food menus across the main restaurant, and private dining areas of these beautifully positioned venues. These are 44 hours per week contracts and a choice to work 4 days a week. The businesses are well established in Edinburgh and regularly win awards for the quality of their food and service. The benefit: Excellent remuneration, and benefits that include: Free meals before and during shifts. Generous tips paid via TRONC (Approx £9,000 - £11,000pa). Access to an Employee Assistance Programme with Hospitality Action and a Health and Wellbeing Coach and a Mental Health First Aider. A wide range of team benefits, including free food and tea/coffee, discounted meals for family and friends plus many more. Internal and external training and development opportunities, including Academy apprenticeships, scholarships, visits to suppliers and paid training opportunities. Length of service benefits including an interest free loan towards purchasing your first home, free flights, extra days holiday and additional employers pension contribution. Referral bonuses and Employee of the Month payments. Contributory pension scheme. 28 days annual leave (inclusive of bank holidays). Company funded Social Club events. Access to the Employee Forum - a collective voice for employees by employees. The role: Global Talent 2020 s client will require the Restaurant Duty Manager to support the business in helping to manage the large diverse team across the site. You will be responsible for assisting the rest of the management team to deliver the high standard of service and operations. This well-appointed food and drink concept will require a proven volume F&B led Restaurant Duty Manager candidate with sound hands on operational experience with wet/dry services. You will need to be very customer facing, and lead by empowering your team and creating a memorable customer journey. You must possess an eye for detail, and have sound commercial nous, cellar management, stock ordering processes and expenditure controls. You will manage the staff across all areas as required. Great understanding of health & safety, training, and development of others, as well as possessing first class communication skills are pre-requisites for this diverse and fast paced role with our ambitious growing client. The person: Our client at Global Talent 2020, is looking for a positive and resilient individual, with a focused, well organised mind. Whom possesses an approachable manner and is driven commercially. This is a multi-tasking, challenging role, in an amazingly presented environment, so it will need someone used to leading by example in an operation at all times. Quality understanding of all areas of a volume bar and restaurant operations are key skill sets required by Global Talents 2020 client for this opportunity. Our client requires the ideal candidate to possess quality people engagement skills, with a "right first time" approach with customers, and colleagues alike. This role would ideally suit a current Restaurant Duty Manager applicant looking for a change of scene, or a ambitious Supervisor ready for a step up in their career. Interested? Get in touch, apply today and then let s talk
Leaving Care Resettlement and Homelessness Prevention Officer £36,426 - £44,139 per annum Fixed Term (until 31/03/2025) Full Time (36 hours) Wandsworth Ofsted Rating: 'Good' Calling all Housing and Social Care professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people! Are you a motivated and dedicated professional with the experience of working with Care Experienced young people and Housing processes? You will be joining the Wandsworth Leaving Care Service (Future First) with a team of Personal Advisors and multi-agency colleagues as you help us transform outcomes for Care Experienced young people. About the role Working under the requirements of the Homeless Reduction Act 2017 and the Leaving Care Act 2000, you will support a maximum of 15 young people at a time, offering them a dedicated 3-month service to reduce homelessness and move them into appropriate accommodation. You will work closely with Wandsworth Council Housing colleagues as well as the young person's Personal Advisor and other 3 specialist Housing colleagues within the service, to ensure that young people have the very best opportunity to succeed in their Housing Journey. You will build meaningful and supportive relationships with young people to support them to address the issues that place them in housing difficulties and help them to achieve positive outcomes. With clear Key Performance targets around reducing the number of young people in Temporary or Emergency accommodation, under guidance of the manager, you will provide intensive support to your allocated caseload. Occasionally, you will travel around the UK (your travel costs will be reimbursed) and carry out some limited evening work when required in line with service participants availability and duty arrangements. Essential Qualifications, Skills and Experience Experience of identifying safeguarding concerns and risk management.Commitment to working in a trauma informed way, delivering the best service to Care Leavers.Adept at regular liaison with external and internal partner agencies with extremely proficient organisation and interpersonal skills. Enthusiasm and passion for supporting young people is key.If you are a caring, skilled, and enthusiastic professional who meets the above criteria and want to make an impact in your everyday work, we encourage you to apply for this opportunity. For an informal conversation about this role, please contact Nora Dudley, Service Manager by email Closing Date: Wednesday 8th May 2024 Shortlisting Date: Thursday 9th May 2024 Interview Date: Thursday 16th May 2024 As part of the selection process, you will be asked to prepare a presentation ahead of your interview. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Apr 25, 2024
Full time
Leaving Care Resettlement and Homelessness Prevention Officer £36,426 - £44,139 per annum Fixed Term (until 31/03/2025) Full Time (36 hours) Wandsworth Ofsted Rating: 'Good' Calling all Housing and Social Care professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people! Are you a motivated and dedicated professional with the experience of working with Care Experienced young people and Housing processes? You will be joining the Wandsworth Leaving Care Service (Future First) with a team of Personal Advisors and multi-agency colleagues as you help us transform outcomes for Care Experienced young people. About the role Working under the requirements of the Homeless Reduction Act 2017 and the Leaving Care Act 2000, you will support a maximum of 15 young people at a time, offering them a dedicated 3-month service to reduce homelessness and move them into appropriate accommodation. You will work closely with Wandsworth Council Housing colleagues as well as the young person's Personal Advisor and other 3 specialist Housing colleagues within the service, to ensure that young people have the very best opportunity to succeed in their Housing Journey. You will build meaningful and supportive relationships with young people to support them to address the issues that place them in housing difficulties and help them to achieve positive outcomes. With clear Key Performance targets around reducing the number of young people in Temporary or Emergency accommodation, under guidance of the manager, you will provide intensive support to your allocated caseload. Occasionally, you will travel around the UK (your travel costs will be reimbursed) and carry out some limited evening work when required in line with service participants availability and duty arrangements. Essential Qualifications, Skills and Experience Experience of identifying safeguarding concerns and risk management.Commitment to working in a trauma informed way, delivering the best service to Care Leavers.Adept at regular liaison with external and internal partner agencies with extremely proficient organisation and interpersonal skills. Enthusiasm and passion for supporting young people is key.If you are a caring, skilled, and enthusiastic professional who meets the above criteria and want to make an impact in your everyday work, we encourage you to apply for this opportunity. For an informal conversation about this role, please contact Nora Dudley, Service Manager by email Closing Date: Wednesday 8th May 2024 Shortlisting Date: Thursday 9th May 2024 Interview Date: Thursday 16th May 2024 As part of the selection process, you will be asked to prepare a presentation ahead of your interview. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
In this role, you'll provide high quality administrative support to the work of a team, so the team can deliver its statutory and legislative duties and requirements. Client Details You'll promote, deliver and embrace our values - child focused, honest and respectful, improving constantly, looking ahead and delivering together - to your team and peers to help deliver our vision of making our children safe, secure and successful. Description Main Accountabilities Organise and co-ordinate support from external agencies to ensure effective multi-agency meetings within the team. To include booking rooms, sharing reports and key documents in advance and making sure the meetings are run effectively, ensuring all attendees know the location and are made aware of any changes and minutes are typed up and circulated promptly Arrange appointments for visits on behalf of social workers, Case Managers and Personal Advisors, including organising travel out of borough, purchasing tickets in advance to save costs and organising for an interpreter where required Have oversight of individual's and the team calendar, checking all visits and meetings are covered, arranging cover for visits or meetings when staff are off or unable to attend by prioritising remaining staff's calendars and duties Support the team manager and assistant team manager with their diaries Support the senior social worker to arrange and maintain a duty calendar for the team, dealing with changes to duty as required Scan and upload relevant case file documentation to ICS/Child View/Charms and complete notifications and actions relevant for case files, liaising with other agencies as required to address individual case file actions As the first point of contact for the team, taking calls and screen for appropriate action to be taken, answering queries from families open to the team as appropriate Act as a point of contact and liaison for the team with other teams across SCF, and with organisations externally as appropriate Review team level data e.g. visits, assessments due and court dates, reminding social workers /relevant team members when actions are about to go out of timescale and escalating to managers as required Keep track of initial and review health assessments, dental assessments and immunisations for any Looked After Children in the team, being clear on the status of each child and supporting social workers to remain within timescale on actions Support the Service Co-ordinator and team managers by providing and circulating team level statistics as required Support panels and meetings as directed by the service co-ordinator, ensuring minutes are circulated promptly Know where all IT kit is for the team and provide information to the Service Co-ordinator upon request Work with the service co-ordinator to ensure all new starters receive a local induction as well as a corporate induction Use own initiative to identify actions and activities to support the development of a high functioning team Support the Team Manager and Service Co-ordinator with any necessary duties as commensurate with the level of the role, including providing cover for the work of other team administrators during annual leave and take on other additional duties, as required Profile Person specification High level administrative skills including experience of diary management Knowledge and understanding of the services provided by children's social care Demonstrable understanding of appropriate verbal communication skills, including the ability to deal with members of the public and staff in a sensitive and professional manner both over the phone and face to face Ability to handle sensitive and confidential information appropriately Good information technology skills to include but not limited to: Microsoft Office (Word, Excel, PowerPoint and Outlook), Agresso (or equivalent) and electronic case file management systems Can deal with data and analyse it accurately to inform the work of the team and ensure statutory deadlines are met Flexible, adaptable and able to work using own initiative to ensure both self and others are organised Ability to prioritise own and work of the team managing conflicting priorities and multiple pieces of work to achieve targets and statutory deadlines Clear understanding of and commitment to equality and diversity Job Offer Immediate start Personal development Competitive hourly rate Opportunity for extension or to go permanent
Apr 25, 2024
Full time
In this role, you'll provide high quality administrative support to the work of a team, so the team can deliver its statutory and legislative duties and requirements. Client Details You'll promote, deliver and embrace our values - child focused, honest and respectful, improving constantly, looking ahead and delivering together - to your team and peers to help deliver our vision of making our children safe, secure and successful. Description Main Accountabilities Organise and co-ordinate support from external agencies to ensure effective multi-agency meetings within the team. To include booking rooms, sharing reports and key documents in advance and making sure the meetings are run effectively, ensuring all attendees know the location and are made aware of any changes and minutes are typed up and circulated promptly Arrange appointments for visits on behalf of social workers, Case Managers and Personal Advisors, including organising travel out of borough, purchasing tickets in advance to save costs and organising for an interpreter where required Have oversight of individual's and the team calendar, checking all visits and meetings are covered, arranging cover for visits or meetings when staff are off or unable to attend by prioritising remaining staff's calendars and duties Support the team manager and assistant team manager with their diaries Support the senior social worker to arrange and maintain a duty calendar for the team, dealing with changes to duty as required Scan and upload relevant case file documentation to ICS/Child View/Charms and complete notifications and actions relevant for case files, liaising with other agencies as required to address individual case file actions As the first point of contact for the team, taking calls and screen for appropriate action to be taken, answering queries from families open to the team as appropriate Act as a point of contact and liaison for the team with other teams across SCF, and with organisations externally as appropriate Review team level data e.g. visits, assessments due and court dates, reminding social workers /relevant team members when actions are about to go out of timescale and escalating to managers as required Keep track of initial and review health assessments, dental assessments and immunisations for any Looked After Children in the team, being clear on the status of each child and supporting social workers to remain within timescale on actions Support the Service Co-ordinator and team managers by providing and circulating team level statistics as required Support panels and meetings as directed by the service co-ordinator, ensuring minutes are circulated promptly Know where all IT kit is for the team and provide information to the Service Co-ordinator upon request Work with the service co-ordinator to ensure all new starters receive a local induction as well as a corporate induction Use own initiative to identify actions and activities to support the development of a high functioning team Support the Team Manager and Service Co-ordinator with any necessary duties as commensurate with the level of the role, including providing cover for the work of other team administrators during annual leave and take on other additional duties, as required Profile Person specification High level administrative skills including experience of diary management Knowledge and understanding of the services provided by children's social care Demonstrable understanding of appropriate verbal communication skills, including the ability to deal with members of the public and staff in a sensitive and professional manner both over the phone and face to face Ability to handle sensitive and confidential information appropriately Good information technology skills to include but not limited to: Microsoft Office (Word, Excel, PowerPoint and Outlook), Agresso (or equivalent) and electronic case file management systems Can deal with data and analyse it accurately to inform the work of the team and ensure statutory deadlines are met Flexible, adaptable and able to work using own initiative to ensure both self and others are organised Ability to prioritise own and work of the team managing conflicting priorities and multiple pieces of work to achieve targets and statutory deadlines Clear understanding of and commitment to equality and diversity Job Offer Immediate start Personal development Competitive hourly rate Opportunity for extension or to go permanent