HELP DESK ADVISOR Delivering great customer service to all clients and contractors Building outstanding working relationships with clients, contractors and other functions within the business Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors daily, to minimise overdue work Challenging unnecessary call-outs and response times Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues Operating and being measured against business KPIs Demonstrating professionalism at all times Hours & Salary: £24,000 - £25,000 Monday to Friday 8am-5pm (Work from Home Fridays)! Immediate Start - Interviews ASAP SKILLS: Customer Service Help Desk Experience Communication Skills Customer focused - develop strong customer relationships by listening to and satisfying customer needs. RELIABLE Time Management Phone Manner Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Apr 16, 2024
Full time
HELP DESK ADVISOR Delivering great customer service to all clients and contractors Building outstanding working relationships with clients, contractors and other functions within the business Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors daily, to minimise overdue work Challenging unnecessary call-outs and response times Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues Operating and being measured against business KPIs Demonstrating professionalism at all times Hours & Salary: £24,000 - £25,000 Monday to Friday 8am-5pm (Work from Home Fridays)! Immediate Start - Interviews ASAP SKILLS: Customer Service Help Desk Experience Communication Skills Customer focused - develop strong customer relationships by listening to and satisfying customer needs. RELIABLE Time Management Phone Manner Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
CUSTOMER SERVICE ADVISOR BLACKBURN UP TO 21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE THE OPPORTUNITY: Get Recruited is partnered with a fantastic industry leading business in Blackburn. Due to continued expansion and further growth forecast for 2023 they are looking for a Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual with some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment. CUSTOMER SERVICE ADVISOR DUTIES WILL INCLUDE: Preparing documents and correspondence for clients Managing the logging and storing of confidential client files Managing diaries of the senior team and booking appointments Maintaining the online filling system Handling incoming queries that come into the team over phone and email Talking clients through processes, costs involved and booking appointments Preparing files for client appointments Organising payments and receipts KEY EXPERIENCE: Experience within administration, ideally within a Legal environment Excellent Administrative skills IT systems savvy with experience of Microsoft Excel desirable Excellent communication skills Determined and results focused Get Recruited is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
CUSTOMER SERVICE ADVISOR BLACKBURN UP TO 21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE THE OPPORTUNITY: Get Recruited is partnered with a fantastic industry leading business in Blackburn. Due to continued expansion and further growth forecast for 2023 they are looking for a Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual with some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment. CUSTOMER SERVICE ADVISOR DUTIES WILL INCLUDE: Preparing documents and correspondence for clients Managing the logging and storing of confidential client files Managing diaries of the senior team and booking appointments Maintaining the online filling system Handling incoming queries that come into the team over phone and email Talking clients through processes, costs involved and booking appointments Preparing files for client appointments Organising payments and receipts KEY EXPERIENCE: Experience within administration, ideally within a Legal environment Excellent Administrative skills IT systems savvy with experience of Microsoft Excel desirable Excellent communication skills Determined and results focused Get Recruited is acting as an Employment Agency in relation to this vacancy.
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Lawyer (Planning), to join our Legal Services Team to handle a case load primarily within the specialist area of planning and highways, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Planning), you will have had experience of working within the specialist area of planning and highways, with the provision of legal advice and have extensive experience in negotiating planning and highways agreements, attending planning committee, advising on planning enforcement notices and assisting with the Local Plan and Neighbourhood Plan procedures and Compulsory Purchase Orders. You will also have experience of attending and preparing for matters at the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description and if possible, experience in advocacy or instructing counsel on prosecutions appeals and other court/inquiry work. You will also admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Claire Kitchener on or , or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's planning and highways functions, in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work, and provide advice within the specialist areas of law (Planning and Highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its business support officers. The post holder may allocate work to legal officers and assist the team leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation e.g. deed parcels, Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External - Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal - Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity" . click apply for full job details
Apr 15, 2024
Full time
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Lawyer (Planning), to join our Legal Services Team to handle a case load primarily within the specialist area of planning and highways, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Planning), you will have had experience of working within the specialist area of planning and highways, with the provision of legal advice and have extensive experience in negotiating planning and highways agreements, attending planning committee, advising on planning enforcement notices and assisting with the Local Plan and Neighbourhood Plan procedures and Compulsory Purchase Orders. You will also have experience of attending and preparing for matters at the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description and if possible, experience in advocacy or instructing counsel on prosecutions appeals and other court/inquiry work. You will also admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Claire Kitchener on or , or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's planning and highways functions, in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work, and provide advice within the specialist areas of law (Planning and Highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its business support officers. The post holder may allocate work to legal officers and assist the team leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation e.g. deed parcels, Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External - Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal - Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity" . click apply for full job details
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the Council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is evident by our success in being awarded the 'Most Improved Council' at last year's Local Government Chronicle Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are now seeking a Senior Regulatory Lawyer to join our Legal Services Team to assist and support in our regulatory caseload which incorporates housing, licensing, judicial reviews, and prosecution and enforcement work. You will have particular experience in housing law to include homelessness (and judicial reviews arising from homelessness decisions), housing standards, and anti-social behaviour injunctions. This varied role provides a platform to be actively involved, supporting key agendas pertinent to the success and prosperity of Torbay, its residents, businesses, and wider communities. No two days will be the same, for which those already working within local government will attest to and actively thrive upon. Undertaking the role of a Senior Lawyer, you will be a suitably qualified professional with at least 3years PQE; excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also understand the importance of an effective work-life balance, therefore offer an enviable hybrid working approach. This is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of the highest standards and outcomes for its residents. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service. A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Samantha Goodwin on or , or Amanda Barlow on . 1. Key purpose of job: To provide high quality efficient and effective legal advice and services to the Council. 2. Anticipated outcomes of post: The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal services work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post: To undertake case work and provide advice within the specialist areas of law. To provide legal advice and services in relation to other areas of local government law as required by the Senior Solicitor or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court and High Court and in all other Tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as Legal Advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including Freedom of Information and Data Protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post: None. 5. Supervision/Line Management Responsibilities of the post: The post holder is required to provide informal support and supervision to junior members of the team and Business Support Officers. The post holder will allocate work to junior members of the team and Business Support Officers; and assist the Senior Solicitor in quality assuring the work of these Officers. 6. Working environment and conditions of the post: The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post holder is likely to handle cases of a sensitive and emotive nature concerning matters which may have caused persons distress and upset. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post: The post holder may occasionally be required to handle heavy documentation e.g., deed parcels, court bundles and public inquiry files, offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post: The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External Contact with service users, other Local Authorities, Partners and external bodies, Government Departments, other professionals (legal and others), Courts and Tribunals. Contact with members of the public. Internal Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. 10. Other duties: To undertake additional duties as required, commensurate with the level of the job. Other Information: All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity". Evidence of this will be sought during the probation and appraisal processes. . click apply for full job details
Apr 15, 2024
Full time
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the Council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is evident by our success in being awarded the 'Most Improved Council' at last year's Local Government Chronicle Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are now seeking a Senior Regulatory Lawyer to join our Legal Services Team to assist and support in our regulatory caseload which incorporates housing, licensing, judicial reviews, and prosecution and enforcement work. You will have particular experience in housing law to include homelessness (and judicial reviews arising from homelessness decisions), housing standards, and anti-social behaviour injunctions. This varied role provides a platform to be actively involved, supporting key agendas pertinent to the success and prosperity of Torbay, its residents, businesses, and wider communities. No two days will be the same, for which those already working within local government will attest to and actively thrive upon. Undertaking the role of a Senior Lawyer, you will be a suitably qualified professional with at least 3years PQE; excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also understand the importance of an effective work-life balance, therefore offer an enviable hybrid working approach. This is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of the highest standards and outcomes for its residents. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service. A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Samantha Goodwin on or , or Amanda Barlow on . 1. Key purpose of job: To provide high quality efficient and effective legal advice and services to the Council. 2. Anticipated outcomes of post: The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal services work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post: To undertake case work and provide advice within the specialist areas of law. To provide legal advice and services in relation to other areas of local government law as required by the Senior Solicitor or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court and High Court and in all other Tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as Legal Advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including Freedom of Information and Data Protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post: None. 5. Supervision/Line Management Responsibilities of the post: The post holder is required to provide informal support and supervision to junior members of the team and Business Support Officers. The post holder will allocate work to junior members of the team and Business Support Officers; and assist the Senior Solicitor in quality assuring the work of these Officers. 6. Working environment and conditions of the post: The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post holder is likely to handle cases of a sensitive and emotive nature concerning matters which may have caused persons distress and upset. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post: The post holder may occasionally be required to handle heavy documentation e.g., deed parcels, court bundles and public inquiry files, offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post: The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External Contact with service users, other Local Authorities, Partners and external bodies, Government Departments, other professionals (legal and others), Courts and Tribunals. Contact with members of the public. Internal Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. 10. Other duties: To undertake additional duties as required, commensurate with the level of the job. Other Information: All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity". Evidence of this will be sought during the probation and appraisal processes. . click apply for full job details
Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Rugby, Crick Salary: 11.25phr Hours of work: Monday - Friday 09:00-17:00 can be flexible for the right candidate Location: Rugby, Crick As a Customer Service Advisor your duties will include: Liaising with local dealerships, UK customer base and outbases. Investigating and resolving customer complaints Escalating enquiries to the appropriate teams when necessary Handling all incoming customer enquiries Maintaining an accurate customer performance management database Handling all inbound and outbound telephone calls for a business Generating regular customers reports on a day-to-day basis. Managing internal and external communication Operating various internal systems; from stock movement to fleet tracking Dealing effectively with all customers enquires and conducting investigations. Key Experience Excellent interpersonal skills and ability to work in a small team. Clear communication skills and strong command of English language Great attention to detail and ability to multitask. Excellent IT skills and good Microsoft packages Ability to work calmly under high-stress situations in a fast-paced environment. Flexibility to cover various shifts including Saturdays. Own transport (essential) What our client is looking for in you: Flexible Honest Reliable Hardworking You will benefit from: Weekly pay Holiday & Sick pay Immediate start Call us : (phone number removed) Apply online Visit us : 11 Bank Street, Rugby, CV21 2QE Send your CV to (url removed) & subject the email "Customer Service Advisor" Make an appointment on Facebook to register today: Pertemps Rugby Industrial
Apr 15, 2024
Full time
Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Rugby, Crick Salary: 11.25phr Hours of work: Monday - Friday 09:00-17:00 can be flexible for the right candidate Location: Rugby, Crick As a Customer Service Advisor your duties will include: Liaising with local dealerships, UK customer base and outbases. Investigating and resolving customer complaints Escalating enquiries to the appropriate teams when necessary Handling all incoming customer enquiries Maintaining an accurate customer performance management database Handling all inbound and outbound telephone calls for a business Generating regular customers reports on a day-to-day basis. Managing internal and external communication Operating various internal systems; from stock movement to fleet tracking Dealing effectively with all customers enquires and conducting investigations. Key Experience Excellent interpersonal skills and ability to work in a small team. Clear communication skills and strong command of English language Great attention to detail and ability to multitask. Excellent IT skills and good Microsoft packages Ability to work calmly under high-stress situations in a fast-paced environment. Flexibility to cover various shifts including Saturdays. Own transport (essential) What our client is looking for in you: Flexible Honest Reliable Hardworking You will benefit from: Weekly pay Holiday & Sick pay Immediate start Call us : (phone number removed) Apply online Visit us : 11 Bank Street, Rugby, CV21 2QE Send your CV to (url removed) & subject the email "Customer Service Advisor" Make an appointment on Facebook to register today: Pertemps Rugby Industrial
Winner, winner, chicken dinner! Here s an amazing opportunity to work for a leading online gambling company, based in Central London. We are recruiting on their behalf for a German-speaking Customer Care Advisor to work on a hybrid basis, going into the office only twice per week. Your duties will include answering customer queries by email or live chat fast and accurately; making sure players have a great experience; and general admin, amongst other things. Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. Ideally you will be proficient at Microsoft Office and have some experience with online gaming or payment processing. So, if you love casino games and enjoy working in a fast-paced environment, put your money where your mouth is and start your application now! You could hit the jackpot! The next step in your career is waiting for you, if you play your cards right! Given the nature of the role candidates must have excellent command of English and German (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to . Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements.
Apr 14, 2024
Full time
Winner, winner, chicken dinner! Here s an amazing opportunity to work for a leading online gambling company, based in Central London. We are recruiting on their behalf for a German-speaking Customer Care Advisor to work on a hybrid basis, going into the office only twice per week. Your duties will include answering customer queries by email or live chat fast and accurately; making sure players have a great experience; and general admin, amongst other things. Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. Ideally you will be proficient at Microsoft Office and have some experience with online gaming or payment processing. So, if you love casino games and enjoy working in a fast-paced environment, put your money where your mouth is and start your application now! You could hit the jackpot! The next step in your career is waiting for you, if you play your cards right! Given the nature of the role candidates must have excellent command of English and German (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to . Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements.
Immediate Start - Customer Services Advisors required in Lincoln What does the role involve? You will assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities. Take ownership of today and tomorrow's work schedules, to ensure that all work is completed within the agreed timescale. Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result. Escalating to relevant teams where high priority work cannot be deployed. Contacting both internal and external customers, to keep them informed and realign expectation What does it take to be a Customer Services Planner? To be successful in this role, we are looking for the following top skills: Well-organised with excellent administration skills. Teamwork and willingness to help others. Good communication skills at all levels with both internal & external customers. Ability to work within a team whilst owning your own workload. Prioritisation and decision-making skills. The drive and ambition to provide World Class customer service. What hours will I work? Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month. Start date: 18.03.2024 Temporary to begin with and the opportunity for it to become permanent £21,833 with a formal pay progression structure Based in Lincoln What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 14, 2024
Seasonal
Immediate Start - Customer Services Advisors required in Lincoln What does the role involve? You will assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities. Take ownership of today and tomorrow's work schedules, to ensure that all work is completed within the agreed timescale. Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result. Escalating to relevant teams where high priority work cannot be deployed. Contacting both internal and external customers, to keep them informed and realign expectation What does it take to be a Customer Services Planner? To be successful in this role, we are looking for the following top skills: Well-organised with excellent administration skills. Teamwork and willingness to help others. Good communication skills at all levels with both internal & external customers. Ability to work within a team whilst owning your own workload. Prioritisation and decision-making skills. The drive and ambition to provide World Class customer service. What hours will I work? Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month. Start date: 18.03.2024 Temporary to begin with and the opportunity for it to become permanent £21,833 with a formal pay progression structure Based in Lincoln What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Customer Services Professional Needed for an Immediate Start Your new company This innovative and environmentally focussed organisation develops long-term relationships with its customers and works proactively to provide a quick and efficient service. They work actively to improve the industry that they operate in and are a market leader in their field. Your new role As a Customer Service Advisor, your new role will involve direct contact with customers on a daily basis, supporting them with their requests, providing solutions to customer escalations, dealing with complaints effectively and empathetically. You'll work creatively to provide solutions to customer requests, provide quotes and costs to customers, ensure records are meticulously updated and work with a supportive and professional team on larger projects. What you'll need to succeed You'll need great communication skills, good attention to detail and experience working in a fast-paced customer service role. You'll need to be able to think outside the box; this is not so much a volume role, and you will spend more time with customers on in-depth orders and issues. Strong and verbal communication skills are essential, the ability to work autonomously and to take ownership of your work. What you'll get in return A healthy base salary, annual bonus, enhanced pension contributions, hybrid work options, healthcare and a generous annual leave allowance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 14, 2024
Full time
Customer Services Professional Needed for an Immediate Start Your new company This innovative and environmentally focussed organisation develops long-term relationships with its customers and works proactively to provide a quick and efficient service. They work actively to improve the industry that they operate in and are a market leader in their field. Your new role As a Customer Service Advisor, your new role will involve direct contact with customers on a daily basis, supporting them with their requests, providing solutions to customer escalations, dealing with complaints effectively and empathetically. You'll work creatively to provide solutions to customer requests, provide quotes and costs to customers, ensure records are meticulously updated and work with a supportive and professional team on larger projects. What you'll need to succeed You'll need great communication skills, good attention to detail and experience working in a fast-paced customer service role. You'll need to be able to think outside the box; this is not so much a volume role, and you will spend more time with customers on in-depth orders and issues. Strong and verbal communication skills are essential, the ability to work autonomously and to take ownership of your work. What you'll get in return A healthy base salary, annual bonus, enhanced pension contributions, hybrid work options, healthcare and a generous annual leave allowance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis. You will be working full time hours, Monday to Friday on a rotating shift pattern 8am 4pm, 9am 5pm, and 10am 6pm. Main duties include: Handle incoming telephone calls and assist customers with their enquiries. Arrange appointments and handle customer bookings. Deal with complaints and escalate if necessary. Data entry into company system. Place customer orders. Deal with a large volume of telephone calls. The ideal candidate will: Have excellent communication skills. Be confident working within a busy call centre environment. Have excellent IT skills. This is a temp to perm role so the successful candidate will need to be available to start immediately. After a successful temporary period, you will have the option to work from home. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.
Apr 13, 2024
Seasonal
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis. You will be working full time hours, Monday to Friday on a rotating shift pattern 8am 4pm, 9am 5pm, and 10am 6pm. Main duties include: Handle incoming telephone calls and assist customers with their enquiries. Arrange appointments and handle customer bookings. Deal with complaints and escalate if necessary. Data entry into company system. Place customer orders. Deal with a large volume of telephone calls. The ideal candidate will: Have excellent communication skills. Be confident working within a busy call centre environment. Have excellent IT skills. This is a temp to perm role so the successful candidate will need to be available to start immediately. After a successful temporary period, you will have the option to work from home. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.
Title Siamo Recruitment are currently looking for a Customer Service Advisor or Receptionist located within the Denbighshire area for full time temp to perm opportunities based within a Healthcare environment. With an immediate start available, these role require an individual who is confident, able to prioritise effectively and provide excellent customer service to service users. Hourly pay: 11.50+ The Role: - Reception duties, dealing with enquiries from patients and colleagues - Call handling and accurately inputting data - Administrative support - Using IT systems - Supporting the team as needed The Ideal Candidate: - Previous administrative experience is beneficial - Previous customer service or reception experience. - Able to effectively communicate with members of the public - Excellent IT skills Details: - Full-time - Temp to perm Benefits: All temporary staff receive access to the Siamo benefits package from day, for FREE, which includes: - Superb online and high street discounts - GP Services with access to video appointments for you and your family - Access to Professional counsellors if required - Financial support lines - Health tracker - Fitness and wellbeing support If you meet the requirements for this role, please call on (phone number removed) or apply below now!
Apr 13, 2024
Seasonal
Title Siamo Recruitment are currently looking for a Customer Service Advisor or Receptionist located within the Denbighshire area for full time temp to perm opportunities based within a Healthcare environment. With an immediate start available, these role require an individual who is confident, able to prioritise effectively and provide excellent customer service to service users. Hourly pay: 11.50+ The Role: - Reception duties, dealing with enquiries from patients and colleagues - Call handling and accurately inputting data - Administrative support - Using IT systems - Supporting the team as needed The Ideal Candidate: - Previous administrative experience is beneficial - Previous customer service or reception experience. - Able to effectively communicate with members of the public - Excellent IT skills Details: - Full-time - Temp to perm Benefits: All temporary staff receive access to the Siamo benefits package from day, for FREE, which includes: - Superb online and high street discounts - GP Services with access to video appointments for you and your family - Access to Professional counsellors if required - Financial support lines - Health tracker - Fitness and wellbeing support If you meet the requirements for this role, please call on (phone number removed) or apply below now!
Customer Service Advisor role, 6 Month Contract, Hybrid, Richmond, £24,000 Your new company A brilliant new opportunity is available to work for a reputable retail company within their growing and dynamic Customer Service and Contact Centre team for professional and experienced Customer Service advisors to start on short notice. The role will be to begin ASAP and will offer hybrid working after training and after completion of the contact there may be the possibility to extend or be made permanent. The role is based close to Richmond and will ideally suit local candidates. Part time and full time options are available! Your new role Your new role will be to manage inbound calls relating to their retail products, work to KPIs and SLAs dealing with B2B and B2C customers via phone and email. You will deal with queries and complaints in a professional and calm manner, able to troubleshoot and come to a resolution to ensure customer satisfaction. What you'll need to succeed In order to be successful you must have recent experience within a customer service, call centre or office based environment where you can clearly articulate and give specific examples of where you've dealt with customer queries and complaints following a competency based interview style. What you'll get in return In return you will be offered a contract position of up to 6 months with the possibility of extending or being made permanent with a salary of £24,000 pro-rata. You will work 37.5 hours per week if on a full time contract mostly within the hours of 9-5.30pm Monday to Friday with 1 weekend a month which can be worked from home. For those looking for part time there is an option for 16-20 hours which can usually be worked with middle of the day shifts. Hybrid working is available after training with up to 2-3 days worked from home. To apply to this vacancy you must be based locally to Richmond, able to start immediately and with no imminent holidays booked. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 12, 2024
Full time
Customer Service Advisor role, 6 Month Contract, Hybrid, Richmond, £24,000 Your new company A brilliant new opportunity is available to work for a reputable retail company within their growing and dynamic Customer Service and Contact Centre team for professional and experienced Customer Service advisors to start on short notice. The role will be to begin ASAP and will offer hybrid working after training and after completion of the contact there may be the possibility to extend or be made permanent. The role is based close to Richmond and will ideally suit local candidates. Part time and full time options are available! Your new role Your new role will be to manage inbound calls relating to their retail products, work to KPIs and SLAs dealing with B2B and B2C customers via phone and email. You will deal with queries and complaints in a professional and calm manner, able to troubleshoot and come to a resolution to ensure customer satisfaction. What you'll need to succeed In order to be successful you must have recent experience within a customer service, call centre or office based environment where you can clearly articulate and give specific examples of where you've dealt with customer queries and complaints following a competency based interview style. What you'll get in return In return you will be offered a contract position of up to 6 months with the possibility of extending or being made permanent with a salary of £24,000 pro-rata. You will work 37.5 hours per week if on a full time contract mostly within the hours of 9-5.30pm Monday to Friday with 1 weekend a month which can be worked from home. For those looking for part time there is an option for 16-20 hours which can usually be worked with middle of the day shifts. Hybrid working is available after training with up to 2-3 days worked from home. To apply to this vacancy you must be based locally to Richmond, able to start immediately and with no imminent holidays booked. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
We have a great opportunity for a Safety, Health & Environment Advisor to join our team within Vistry Services, covering sites across North Yorkshire. As our Safety, Health & Environment Advisor you will be responsible for supporting Vistry Group in the safe planning, delivery and review of a variety complex projects across all areas of the construction and maintenance industry whilst ensuring compliance with the Vistry Group Safety, Health and Environment (SHE) Policies, Standards and legislation. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Must have NEBOSH Construction or equivalent diploma. Experience in the construction industry Experience in a Safety Advisor role within Residential Construction or Tier 1 Contracting Member of a Professional Body, progressing to Chartered status. Experience in housebuilding desirable More about the Safety, Health & Environment Advisor role Identify the roles and responsibilities of Vistry Group in respect of the CDM Regulations for each project and agree a course of action with the Business Manager and Site Manager to satisfy these requirements. Facilitate the implementation of policies and procedures within business units to help reduce risk and support a positive SHE culture. Proactively drive and promote the Vistry Group's behavioural approach through site visits, management meetings and forums. Support the successful implementation of the Group's ActivSHEQ database through promotion and of the system at site level and input of data required by an SHE Advisor in accordance with company guidance and timescales. Support SHE line management in the implementation of all Group SHE Standards and report any issues arising on site or within business units which may have an impact on SHE compliance and/or SHE resource requirements. Actively support the business units as an Advisor in regular SHE Management Reviews, to assess and improve performance. Support the business in planning reviewing and achieving SHE objectives. Support the business in measuring and monitoring performance against the Group and Divisional Sustainability Route Maps. Maintain a dynamic and driven approach to promoting and supporting SHE across the Group. Promote Vistry Group as a business which effectively manages SHE, through communications with relevant external professionals, e.g. legislative authorities and industry associations, forums, etc. Provide specialist support through advice and guidance for the completion of pre-qualification and tender documentation. Assist site management in preparing the construction SHE Plans prior to a project commencing and review them at each monthly safety, health and environmental review to plan for future activities. Carry out a formal SHE reviews on all sites, on a monthly basis as a minimum, to ensure compliance with the Vistry Group SHE Policies, Standards and legislation. Ensure that all reviews are thorough, factually based, independent and show a truthful reflection of site conditions and compliance with Vistry Group Standards. All formal reviews must include a review of forward planning for up and coming works for at least, but not limited to four weeks. Where practicable, carry out informal interim site visits to offer support, advice and guidance to site teams once minimal review requirements have been met (this will include cross over visits to other sites and/or other regions as directed by the Regional SHE Manager) Where working practices pose a significant risk to safety, health or the environment, ensure that the unsafe operation is stopped, that site and business unit management are informed immediately and provide the appropriate support, advice and assistance in identifying and implementing the necessary remedial actions. Provide suitable safety, health and environmental information to the business in the form of staff briefings, annual update forums, workshops, presentations, etc. and support and participate in any company induction programmes, as appropriate. Assist in the collation of SHE information for monthly reports and input the relevant information into the Vistry Group database. Identify areas/operations that require specific safety, health and/or environmental instructions and organise and undertake this instruction on site, as required. Provide information in the form of instructions, Best Practice Guidance, Codes of Practice, Information Sheets etc., and ensure site teams are provided with Group communications on safe working practices and alerts. Ensure induction instructions are reviewed every month for relevance to current operations and ensure they are effectively carried out on each project. Assist project teams in the review of high-risk contractors' method statements, provide any assistance required in assessing other method statements and monitor the implementation of the same on site. Assist business units in the performance management of subcontractors. Ensure, by instructions, advice, information and training, that projects are being carried out to meet Vistry Group SHE standards. Ensure that the Site Manager is advised if the project is not achieving Vistry Group SHE standards and further advise the Operations Director, Business Unit Managing Director, Regional Environmental Advisor, Group Environmental Manager and Group SHE Director, as appropriate. Communicate effectively with the Health and Safety Executive (HSE) regarding the Health and Safety Policy and all relevant inspections, accidents and incidents. Ensure that relevant accidents and dangerous occurrences are reported promptly to the Business Unit Directors, Group SHE Director and the HSE as required. Promptly investigate all safety, health and environmental accidents/incidents as required by legislation and best practice, in accordance with company guidance and timescales. Make known and discuss any significant findings/recommendations throughout Vistry Group. Assist business units in closing out all incident investigations promptly and completely. Ensure all investigation recommendations are implemented. Liaise with Business Unit Managers on a project's safety, health and environmental standards. Provide feedback on the effectiveness of Group SHE Management Systems and any improvements necessary. Finally, lets tell you a bit about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 12, 2024
Full time
We have a great opportunity for a Safety, Health & Environment Advisor to join our team within Vistry Services, covering sites across North Yorkshire. As our Safety, Health & Environment Advisor you will be responsible for supporting Vistry Group in the safe planning, delivery and review of a variety complex projects across all areas of the construction and maintenance industry whilst ensuring compliance with the Vistry Group Safety, Health and Environment (SHE) Policies, Standards and legislation. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Must have NEBOSH Construction or equivalent diploma. Experience in the construction industry Experience in a Safety Advisor role within Residential Construction or Tier 1 Contracting Member of a Professional Body, progressing to Chartered status. Experience in housebuilding desirable More about the Safety, Health & Environment Advisor role Identify the roles and responsibilities of Vistry Group in respect of the CDM Regulations for each project and agree a course of action with the Business Manager and Site Manager to satisfy these requirements. Facilitate the implementation of policies and procedures within business units to help reduce risk and support a positive SHE culture. Proactively drive and promote the Vistry Group's behavioural approach through site visits, management meetings and forums. Support the successful implementation of the Group's ActivSHEQ database through promotion and of the system at site level and input of data required by an SHE Advisor in accordance with company guidance and timescales. Support SHE line management in the implementation of all Group SHE Standards and report any issues arising on site or within business units which may have an impact on SHE compliance and/or SHE resource requirements. Actively support the business units as an Advisor in regular SHE Management Reviews, to assess and improve performance. Support the business in planning reviewing and achieving SHE objectives. Support the business in measuring and monitoring performance against the Group and Divisional Sustainability Route Maps. Maintain a dynamic and driven approach to promoting and supporting SHE across the Group. Promote Vistry Group as a business which effectively manages SHE, through communications with relevant external professionals, e.g. legislative authorities and industry associations, forums, etc. Provide specialist support through advice and guidance for the completion of pre-qualification and tender documentation. Assist site management in preparing the construction SHE Plans prior to a project commencing and review them at each monthly safety, health and environmental review to plan for future activities. Carry out a formal SHE reviews on all sites, on a monthly basis as a minimum, to ensure compliance with the Vistry Group SHE Policies, Standards and legislation. Ensure that all reviews are thorough, factually based, independent and show a truthful reflection of site conditions and compliance with Vistry Group Standards. All formal reviews must include a review of forward planning for up and coming works for at least, but not limited to four weeks. Where practicable, carry out informal interim site visits to offer support, advice and guidance to site teams once minimal review requirements have been met (this will include cross over visits to other sites and/or other regions as directed by the Regional SHE Manager) Where working practices pose a significant risk to safety, health or the environment, ensure that the unsafe operation is stopped, that site and business unit management are informed immediately and provide the appropriate support, advice and assistance in identifying and implementing the necessary remedial actions. Provide suitable safety, health and environmental information to the business in the form of staff briefings, annual update forums, workshops, presentations, etc. and support and participate in any company induction programmes, as appropriate. Assist in the collation of SHE information for monthly reports and input the relevant information into the Vistry Group database. Identify areas/operations that require specific safety, health and/or environmental instructions and organise and undertake this instruction on site, as required. Provide information in the form of instructions, Best Practice Guidance, Codes of Practice, Information Sheets etc., and ensure site teams are provided with Group communications on safe working practices and alerts. Ensure induction instructions are reviewed every month for relevance to current operations and ensure they are effectively carried out on each project. Assist project teams in the review of high-risk contractors' method statements, provide any assistance required in assessing other method statements and monitor the implementation of the same on site. Assist business units in the performance management of subcontractors. Ensure, by instructions, advice, information and training, that projects are being carried out to meet Vistry Group SHE standards. Ensure that the Site Manager is advised if the project is not achieving Vistry Group SHE standards and further advise the Operations Director, Business Unit Managing Director, Regional Environmental Advisor, Group Environmental Manager and Group SHE Director, as appropriate. Communicate effectively with the Health and Safety Executive (HSE) regarding the Health and Safety Policy and all relevant inspections, accidents and incidents. Ensure that relevant accidents and dangerous occurrences are reported promptly to the Business Unit Directors, Group SHE Director and the HSE as required. Promptly investigate all safety, health and environmental accidents/incidents as required by legislation and best practice, in accordance with company guidance and timescales. Make known and discuss any significant findings/recommendations throughout Vistry Group. Assist business units in closing out all incident investigations promptly and completely. Ensure all investigation recommendations are implemented. Liaise with Business Unit Managers on a project's safety, health and environmental standards. Provide feedback on the effectiveness of Group SHE Management Systems and any improvements necessary. Finally, lets tell you a bit about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Are you available immediately and able to commit to a 3-month temporary role? If so, this is a great opportunity to work in this busy customer focused role, please read on for more information. Job Title: Customer Service Advisor - Temp Salary: 12.62 per hour Location: Oxted Start: ASAP - up to 3 months The Role Due to an increase in workload, our client is looking for a temporary Customer Service Advisor to help support the current team with the increase in customer queries that has arisen. You will be handling a high volume of calls from the general public - responding to enquires to be resolved effectively and escalating any complaints to the senior team. Resolving a significant proportion of customer queries at the first point of contact or routing them to the right team Providing accurate advice and guidance The Candidate Working in a small, but extremely busy customer service team, you will need to have excellent communication skills, a personable and calm manner and the ability to work under pressure - full training on the project and their systems will be given, so you will need to be able to confidently learn new systems and processes. Key Skills: Proactive with commitment to provision of excellent customer service Good written and verbal communication skills Numerate Accuracy and attention to detail Well organised and methodical Team worker with ability to work on own initiative Resourceful and flexible in approach Able to perform efficiently and effectively under pressure Proficient in the use technology and in MS Office Understanding of the broad requirements of the data protection principles Problem solving and decision making in order to resolve straightforward problems within Customer services. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 12, 2024
Seasonal
Are you available immediately and able to commit to a 3-month temporary role? If so, this is a great opportunity to work in this busy customer focused role, please read on for more information. Job Title: Customer Service Advisor - Temp Salary: 12.62 per hour Location: Oxted Start: ASAP - up to 3 months The Role Due to an increase in workload, our client is looking for a temporary Customer Service Advisor to help support the current team with the increase in customer queries that has arisen. You will be handling a high volume of calls from the general public - responding to enquires to be resolved effectively and escalating any complaints to the senior team. Resolving a significant proportion of customer queries at the first point of contact or routing them to the right team Providing accurate advice and guidance The Candidate Working in a small, but extremely busy customer service team, you will need to have excellent communication skills, a personable and calm manner and the ability to work under pressure - full training on the project and their systems will be given, so you will need to be able to confidently learn new systems and processes. Key Skills: Proactive with commitment to provision of excellent customer service Good written and verbal communication skills Numerate Accuracy and attention to detail Well organised and methodical Team worker with ability to work on own initiative Resourceful and flexible in approach Able to perform efficiently and effectively under pressure Proficient in the use technology and in MS Office Understanding of the broad requirements of the data protection principles Problem solving and decision making in order to resolve straightforward problems within Customer services. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Customer Service Advisor - Permanent - Hybrid Model - Immediate Start - Fantastic Organisation Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £23,000 per annum Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history within a customer service position Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 12, 2024
Full time
Customer Service Advisor - Permanent - Hybrid Model - Immediate Start - Fantastic Organisation Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £23,000 per annum Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history within a customer service position Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Apr 12, 2024
Seasonal
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Control Centre Dispatcher / Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Start times can vary from (Apply online only) depending on the company rota Close to Burgess Hill Salary £29200 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill This is a superb opportunity to join a very established and well known organisation Due to workplace location it is essential to be a driver and have your own transport. Lots of free parking onsite The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control Room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four days on Four days off 12 Hour working shift time, shift start time can vary from any hour between 06:00 and 12:00 depending on the company published rota Salary Package Based on 42 hours per week Plenty of overtime available if required. Standard hourly rate, nights and weekends £18.00 - £19.00 per hour If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration! Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
Apr 12, 2024
Full time
Control Centre Dispatcher / Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Start times can vary from (Apply online only) depending on the company rota Close to Burgess Hill Salary £29200 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill This is a superb opportunity to join a very established and well known organisation Due to workplace location it is essential to be a driver and have your own transport. Lots of free parking onsite The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control Room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four days on Four days off 12 Hour working shift time, shift start time can vary from any hour between 06:00 and 12:00 depending on the company published rota Salary Package Based on 42 hours per week Plenty of overtime available if required. Standard hourly rate, nights and weekends £18.00 - £19.00 per hour If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration! Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Start times can vary from (Apply online only) depending on the company rota Close to Burgess Hill Salary £29200 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill This is a superb opportunity to join a very established and well known organisation Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control Room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four days on Four days off 12 Hour working shift time, shift start time can vary from any hour between 06:00 and 12:00 depending on the company published rota Salary Package Based on 42 hours per week Overtime days standard hourly rate, nights and weekends £18.00 per hour If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
Apr 12, 2024
Full time
Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Start times can vary from (Apply online only) depending on the company rota Close to Burgess Hill Salary £29200 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill This is a superb opportunity to join a very established and well known organisation Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control Room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four days on Four days off 12 Hour working shift time, shift start time can vary from any hour between 06:00 and 12:00 depending on the company published rota Salary Package Based on 42 hours per week Overtime days standard hourly rate, nights and weekends £18.00 per hour If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
I am currently recruiting for a Temporary Customer Service / Admin role starting immediately to work for a well-established medical company in Wythenshawe. This is a temporary position for 4 weeks, paying an hourly rate of GBP11.75 per hour. The main responsibilities are to provide a point of contact for patients and hospital staff and carry out general and specific administrative tasks surrounding appointments. This role is starting as soon as possible. You must hold a current DBS for the role, ideally checkable on the up-date service, however if its been issued in the last 3 months it may also be considered. Additionally, 2 clear references would be needed for this role. About The Role: Respond to all queries and requests for appointments from patients, doctors and other medical staff Answer telephone in a polite and efficient manner Deal with enquiries in a timely manner Input all information accurately onto the computer system Problem solving Deal with any administration for the department Essential Skills & Experience Must have previous Administration experience, and it would be an advantage to have worked within a medical environment Friendly and have proven customer service skills Must be IT literate, have strong customer service and telephone handling skills Able to prioritise workload and multitask About The Benefits Monday to Friday office hours, (phone number removed)pm or 9-5.30pm Weekly pay GBP11.75 an hour Easily accessible by public transport links Free parking available close by To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Apr 12, 2024
Seasonal
I am currently recruiting for a Temporary Customer Service / Admin role starting immediately to work for a well-established medical company in Wythenshawe. This is a temporary position for 4 weeks, paying an hourly rate of GBP11.75 per hour. The main responsibilities are to provide a point of contact for patients and hospital staff and carry out general and specific administrative tasks surrounding appointments. This role is starting as soon as possible. You must hold a current DBS for the role, ideally checkable on the up-date service, however if its been issued in the last 3 months it may also be considered. Additionally, 2 clear references would be needed for this role. About The Role: Respond to all queries and requests for appointments from patients, doctors and other medical staff Answer telephone in a polite and efficient manner Deal with enquiries in a timely manner Input all information accurately onto the computer system Problem solving Deal with any administration for the department Essential Skills & Experience Must have previous Administration experience, and it would be an advantage to have worked within a medical environment Friendly and have proven customer service skills Must be IT literate, have strong customer service and telephone handling skills Able to prioritise workload and multitask About The Benefits Monday to Friday office hours, (phone number removed)pm or 9-5.30pm Weekly pay GBP11.75 an hour Easily accessible by public transport links Free parking available close by To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Required European Location: Candidates are required to be based in Europe, with a mandatory presence in one of the specified regions, including Germany, the Nordics, Benelux, or the United Kingdom. This geographic requirement is crucial to optimize collaboration, streamline communication, and align with the operational needs of our global team. Only applicants from these specified regions will be considered for this position. NearForm, a global tech consultancy specializing in software solutions for enterprises, is actively hiring a Senior Account Executive/Client Principal. We're seeking a results-driven individual with a talent for composability-the ability to seamlessly integrate diverse elements. In this role, you'll own the sales cycle, crafting customized technology solutions and navigating ecommerce intricacies to build lasting client relationships. If you're passionate about driving sales results, possess strong composability skills, and are ready to contribute to our dynamic team, explore this impactful opportunity with NearForm. This role will report directly to the Senior VP of Global Sales, and be a key player in our visible and influential sales team. As a Senior Account Executive/Client Principal you will be responsible for: Identifying and prioritizing high-potential targets: Utilize strategic insight to pinpoint ideal Fortune 2000 clients, fostering collaboration between sales and delivery teams for cohesive, long-term success. Nurturing Strong Relationships: Build trust with CxO, VP, and Director-level executives, becoming their trusted advisor in tech consulting. Collaborate closely with delivery teams for seamless execution and congruence between functions. Crafting winning solutions: Tailor NearForm's innovative services to address client needs, collaborating with internal teams to showcase expertise and earn confidence. Driving profitable deals: Champion the sales cycle from lead qualification to contract negotiation, ensuring close collaboration with delivery teams for a unified approach. Secure partnerships delivering significant value for both NearForm and clients. Fostering long-term client success: Cultivate strong partnerships beyond initial deals, actively collaborating with delivery teams to identify new growth opportunities and consistently exceed expectations. Maximizing value through upselling and cross-selling: Leverage your deep understanding of client needs to recommend additional solutions and services, collaborating with internal teams to drive further success and mutual benefit. Orchestrating seamless solutions: Lead the sales cycle from inception to completion, collaborating effectively with internal teams to deliver optimal solutions. Ensure functions are congruent for seamless execution and client satisfaction that consistently exceeds expectations. Leveraging strategic partnerships: Tap into NearForm's extensive network to unlock new business opportunities. Collaborate closely with internal teams to amplify the value delivered to clients through strategic partnerships. Essential Skills 10+ years of success in B2B tech professional services, specializing in custom software development and digital product design. Strategic Hunter-Farmer: Proactively identifies, qualifies, and closes deals across Fortune 2000 accounts. Cultivates lasting relationships as a trusted advisor for sustained partnership growth. Digital Product Lifecycle Expert: Deep understanding of the digital product lifecycle, excelling in clearly translating its benefits to foster long-term relationships built on value. Full Sales Cycle Expertise: Balances strategic hunting for new opportunities with farming to nurture existing client relationships. Leads complex deals and crafts composable solutions meeting evolving client needs. Exceeding Targets Proven Track Record: Consistently exceeds sales targets and quotas by establishing, expanding, and closing high-value engagements, prioritizing lasting client satisfaction. Commercial Acumen and Client Passion: Demonstrates strong commercial acumen and a passion for creating, selling, and delivering technology consulting services. Understands client needs for both immediate deals and long-term relationships. Advanced Negotiation in Complex Environments: Utilizes advanced negotiation skills to secure optimal deals and navigate intricate ecommerce landscapes, building sustainable client partnerships. Exceptional Communication Skills: Excels in exceptional verbal and written communication, captivating diverse audiences with compelling presentations and proposals that strengthen client relationships. Large and Scalable Org Adaptability: Thrives in large and scalable organizations, showcasing adaptability in fast-paced environments. Contributes positively to team culture with energy, empathy, and collaboration. Travel Ready for Strong Relationships (25% - 50%): Willingly embraces travel, averaging 25% for essential face-to-face interactions, with flexibility up to 50% during peak periods. Recognizes the pivotal role these engagements play in fortifying lasting relationships. Desired Skills Proven success selling custom software or digital products specifically focused on ecommerce. Familiarity with members of the MACH Alliance (a plus). Benefits Work remotely: we have a genuine dedication to work/life balance. Work flexibility; we appreciate there are more important things in life than work so our flexible working culture allows you to work around what matters - school run, no problem! Home Office Support: Receive a home office stipend to help you create a comfortable and productive workspace. Investment in Growth: Access a generous professional development budget to support ongoing learning and career growth. Positive Company Culture: Join a positive and collaborative company culture that places value on work-life balance. The Wellness Hub: We have a genuine commitment to fostering/improving NearFormers' wellbeing; we offer resources and support, including a NearForm advice line which offers confidential support for anything from relationship issues to staying healthy. About Us At NearForm, we value collaboration and a curious mindset that fuels our dynamic team. With a decade of experience, we've achieved meaningful results for our clients while maintaining the agile and transparent ethos of a startup. Our focus on digital transformation means creating practical, user-centric products that help enterprises enter markets quickly, enhance customer experiences, and reshape workflows. Bolstered by recent investment, NearForm is gearing up to extend its impact to more enterprises. Despite our global presence, NearFormers form a close-knit community built on trust and camaraderie. Our annual company retreat, in non-pandemic times, brings us together, reflecting our commitment to open-source values and the exchange of thoughts and ideas. Join us at NearForm and be part of a journey marked by innovation and progress. Inclusion Inclusion is one of our core values. We don't discriminate by race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. All persons hired will be required to verify identity and eligibility to work in the country where employed. We are not offering working visa sponsorship at this time.
Apr 12, 2024
Full time
Required European Location: Candidates are required to be based in Europe, with a mandatory presence in one of the specified regions, including Germany, the Nordics, Benelux, or the United Kingdom. This geographic requirement is crucial to optimize collaboration, streamline communication, and align with the operational needs of our global team. Only applicants from these specified regions will be considered for this position. NearForm, a global tech consultancy specializing in software solutions for enterprises, is actively hiring a Senior Account Executive/Client Principal. We're seeking a results-driven individual with a talent for composability-the ability to seamlessly integrate diverse elements. In this role, you'll own the sales cycle, crafting customized technology solutions and navigating ecommerce intricacies to build lasting client relationships. If you're passionate about driving sales results, possess strong composability skills, and are ready to contribute to our dynamic team, explore this impactful opportunity with NearForm. This role will report directly to the Senior VP of Global Sales, and be a key player in our visible and influential sales team. As a Senior Account Executive/Client Principal you will be responsible for: Identifying and prioritizing high-potential targets: Utilize strategic insight to pinpoint ideal Fortune 2000 clients, fostering collaboration between sales and delivery teams for cohesive, long-term success. Nurturing Strong Relationships: Build trust with CxO, VP, and Director-level executives, becoming their trusted advisor in tech consulting. Collaborate closely with delivery teams for seamless execution and congruence between functions. Crafting winning solutions: Tailor NearForm's innovative services to address client needs, collaborating with internal teams to showcase expertise and earn confidence. Driving profitable deals: Champion the sales cycle from lead qualification to contract negotiation, ensuring close collaboration with delivery teams for a unified approach. Secure partnerships delivering significant value for both NearForm and clients. Fostering long-term client success: Cultivate strong partnerships beyond initial deals, actively collaborating with delivery teams to identify new growth opportunities and consistently exceed expectations. Maximizing value through upselling and cross-selling: Leverage your deep understanding of client needs to recommend additional solutions and services, collaborating with internal teams to drive further success and mutual benefit. Orchestrating seamless solutions: Lead the sales cycle from inception to completion, collaborating effectively with internal teams to deliver optimal solutions. Ensure functions are congruent for seamless execution and client satisfaction that consistently exceeds expectations. Leveraging strategic partnerships: Tap into NearForm's extensive network to unlock new business opportunities. Collaborate closely with internal teams to amplify the value delivered to clients through strategic partnerships. Essential Skills 10+ years of success in B2B tech professional services, specializing in custom software development and digital product design. Strategic Hunter-Farmer: Proactively identifies, qualifies, and closes deals across Fortune 2000 accounts. Cultivates lasting relationships as a trusted advisor for sustained partnership growth. Digital Product Lifecycle Expert: Deep understanding of the digital product lifecycle, excelling in clearly translating its benefits to foster long-term relationships built on value. Full Sales Cycle Expertise: Balances strategic hunting for new opportunities with farming to nurture existing client relationships. Leads complex deals and crafts composable solutions meeting evolving client needs. Exceeding Targets Proven Track Record: Consistently exceeds sales targets and quotas by establishing, expanding, and closing high-value engagements, prioritizing lasting client satisfaction. Commercial Acumen and Client Passion: Demonstrates strong commercial acumen and a passion for creating, selling, and delivering technology consulting services. Understands client needs for both immediate deals and long-term relationships. Advanced Negotiation in Complex Environments: Utilizes advanced negotiation skills to secure optimal deals and navigate intricate ecommerce landscapes, building sustainable client partnerships. Exceptional Communication Skills: Excels in exceptional verbal and written communication, captivating diverse audiences with compelling presentations and proposals that strengthen client relationships. Large and Scalable Org Adaptability: Thrives in large and scalable organizations, showcasing adaptability in fast-paced environments. Contributes positively to team culture with energy, empathy, and collaboration. Travel Ready for Strong Relationships (25% - 50%): Willingly embraces travel, averaging 25% for essential face-to-face interactions, with flexibility up to 50% during peak periods. Recognizes the pivotal role these engagements play in fortifying lasting relationships. Desired Skills Proven success selling custom software or digital products specifically focused on ecommerce. Familiarity with members of the MACH Alliance (a plus). Benefits Work remotely: we have a genuine dedication to work/life balance. Work flexibility; we appreciate there are more important things in life than work so our flexible working culture allows you to work around what matters - school run, no problem! Home Office Support: Receive a home office stipend to help you create a comfortable and productive workspace. Investment in Growth: Access a generous professional development budget to support ongoing learning and career growth. Positive Company Culture: Join a positive and collaborative company culture that places value on work-life balance. The Wellness Hub: We have a genuine commitment to fostering/improving NearFormers' wellbeing; we offer resources and support, including a NearForm advice line which offers confidential support for anything from relationship issues to staying healthy. About Us At NearForm, we value collaboration and a curious mindset that fuels our dynamic team. With a decade of experience, we've achieved meaningful results for our clients while maintaining the agile and transparent ethos of a startup. Our focus on digital transformation means creating practical, user-centric products that help enterprises enter markets quickly, enhance customer experiences, and reshape workflows. Bolstered by recent investment, NearForm is gearing up to extend its impact to more enterprises. Despite our global presence, NearFormers form a close-knit community built on trust and camaraderie. Our annual company retreat, in non-pandemic times, brings us together, reflecting our commitment to open-source values and the exchange of thoughts and ideas. Join us at NearForm and be part of a journey marked by innovation and progress. Inclusion Inclusion is one of our core values. We don't discriminate by race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. All persons hired will be required to verify identity and eligibility to work in the country where employed. We are not offering working visa sponsorship at this time.
TRAINEE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO 21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE THE OPPORTUNITY: Get Recruited is partnered with a fantastic industry leading business in Blackburn. Due to continued expansion and further growth forecast for 2023 they are looking for a Trainee Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment. TRAINEE CUSTOMER SERVICE ADVISOR WILL INCLUDE: Preparing documents and correspondence for clients Managing the logging and storing of confidential client files Managing diaries of the senior team and booking appointments Maintaining the online filling system Handling incoming queries that come into the team over phone and email Talking clients through processes, costs involved and booking appointments Preparing files for client appointments Organising payments and receipts KEY EXPERIENCE: Experience within a Customer Service role Excellent Administrative skills Degree or equivalent work experience IT systems savvy with experience of Microsoft Excel desirable Excellent communication skills Determined and results focused Get Recruited is acting as an Employment Agency in relation to this vacancy.
Apr 12, 2024
Full time
TRAINEE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO 21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE THE OPPORTUNITY: Get Recruited is partnered with a fantastic industry leading business in Blackburn. Due to continued expansion and further growth forecast for 2023 they are looking for a Trainee Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment. TRAINEE CUSTOMER SERVICE ADVISOR WILL INCLUDE: Preparing documents and correspondence for clients Managing the logging and storing of confidential client files Managing diaries of the senior team and booking appointments Maintaining the online filling system Handling incoming queries that come into the team over phone and email Talking clients through processes, costs involved and booking appointments Preparing files for client appointments Organising payments and receipts KEY EXPERIENCE: Experience within a Customer Service role Excellent Administrative skills Degree or equivalent work experience IT systems savvy with experience of Microsoft Excel desirable Excellent communication skills Determined and results focused Get Recruited is acting as an Employment Agency in relation to this vacancy.