Who we are? The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. If you are an experienced and talented Hotel or F&B General Manager, we would love to speak to you! We are currently looking for talented and experienced Hotel or F&B General Managers for our venues in Edinburgh. What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include: TRONC electronic tips - Our staff keep 100% of tips earned in venues. Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Quarterly bonus payment. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Cycle to Work Scheme Career development through our Scotsman Steps training programme. The Role: As General Manager, your role will include: Run the business with the passion as though it was your own business whilst engaging with central support functions, internal & external stakeholders and local suppliers. supporting sales growth controlling costs & diving sales growth Ensuring consistently excellent customer service is delivered. Managing service standards and staff development. The Person: The ideal candidate will have: Experience in a similar role. Great leadership skills and enjoy working as part of a team in a social environment. The ability to communicate at all levels A strong commercial awareness Availability to work shifts, including evenings and weekends as per business needs. The Process: If you think this job of General Manager is the role for you then apply now and a member of ourteam will be in touch.
Apr 19, 2024
Full time
Who we are? The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. If you are an experienced and talented Hotel or F&B General Manager, we would love to speak to you! We are currently looking for talented and experienced Hotel or F&B General Managers for our venues in Edinburgh. What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include: TRONC electronic tips - Our staff keep 100% of tips earned in venues. Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Quarterly bonus payment. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Cycle to Work Scheme Career development through our Scotsman Steps training programme. The Role: As General Manager, your role will include: Run the business with the passion as though it was your own business whilst engaging with central support functions, internal & external stakeholders and local suppliers. supporting sales growth controlling costs & diving sales growth Ensuring consistently excellent customer service is delivered. Managing service standards and staff development. The Person: The ideal candidate will have: Experience in a similar role. Great leadership skills and enjoy working as part of a team in a social environment. The ability to communicate at all levels A strong commercial awareness Availability to work shifts, including evenings and weekends as per business needs. The Process: If you think this job of General Manager is the role for you then apply now and a member of ourteam will be in touch.
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 18, 2024
Full time
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 18, 2024
Full time
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
We are looking for a highly capable Senior Contract Manager to deliver post contract management of critical contracts with the supply chain. The role will involve the management of new complex Construction Contracts. Ideally, the successful candidate will have experience of using NEC4 contracts, although experience with JCT and FIDIC will be beneficial The Senior Contract Manager will have an in-depth understanding of business requirements for the assigned areas and will be motivated to drive value for money, applying industry leading contract management techniques to mitigate commercial risk. The role will be an advanced contract practitioner with keen understanding of commercial best practice, with a fluency in legalese, contract law, contract incentivisation and pricing, and will oversee for the assigned business areas, all aspects of contract negotiations, conflict resolution and diplomacy to ensure the supply chain meets its contractual obligation. The Senior Contract Manager will effectively administer assigned contracts by applying robust contract management plans and performance management procedures, while ensuring their full compliance with business governance arrangements. The role will be rolling out and implementing the AWE Supplier Relationship Management (SRM) strategy and framework for assigned suppliers, driving innovation and business efficiency through building industry alliances and trusted relationships. Key Accountabilities: Act as subject matter expert for assigned contracts, providing professional advice to enable business to effectively deliver contract objectives. Ensuring all contracts, they are responsible for, have a robust Contract Management Plan with defined procedure for delivery performance management, invoice applications, risk management and contract reviews. Working collaboratively with stakeholders and with the SCM sub-unit Leadership Team to understand their detailed business requirements and championing contract best practice. Influence key decision makers to secure best contract solutions. Implement the Supplier Relationship Management framework for assigned key suppliers with the objective of managing risk, managing performance, and extracting more value from the supplier base. Ensuring contracts maximise value for money and have defined performance outcomes. Leading contract negotiations and apply diplomacy to mitigate contract risks. Package: from £57,540 to £80,000 (depending on your suitability and level of experience) Location: Reading As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Closing date for applications: Wednesday 3rd April 2024
Apr 18, 2024
Full time
We are looking for a highly capable Senior Contract Manager to deliver post contract management of critical contracts with the supply chain. The role will involve the management of new complex Construction Contracts. Ideally, the successful candidate will have experience of using NEC4 contracts, although experience with JCT and FIDIC will be beneficial The Senior Contract Manager will have an in-depth understanding of business requirements for the assigned areas and will be motivated to drive value for money, applying industry leading contract management techniques to mitigate commercial risk. The role will be an advanced contract practitioner with keen understanding of commercial best practice, with a fluency in legalese, contract law, contract incentivisation and pricing, and will oversee for the assigned business areas, all aspects of contract negotiations, conflict resolution and diplomacy to ensure the supply chain meets its contractual obligation. The Senior Contract Manager will effectively administer assigned contracts by applying robust contract management plans and performance management procedures, while ensuring their full compliance with business governance arrangements. The role will be rolling out and implementing the AWE Supplier Relationship Management (SRM) strategy and framework for assigned suppliers, driving innovation and business efficiency through building industry alliances and trusted relationships. Key Accountabilities: Act as subject matter expert for assigned contracts, providing professional advice to enable business to effectively deliver contract objectives. Ensuring all contracts, they are responsible for, have a robust Contract Management Plan with defined procedure for delivery performance management, invoice applications, risk management and contract reviews. Working collaboratively with stakeholders and with the SCM sub-unit Leadership Team to understand their detailed business requirements and championing contract best practice. Influence key decision makers to secure best contract solutions. Implement the Supplier Relationship Management framework for assigned key suppliers with the objective of managing risk, managing performance, and extracting more value from the supplier base. Ensuring contracts maximise value for money and have defined performance outcomes. Leading contract negotiations and apply diplomacy to mitigate contract risks. Package: from £57,540 to £80,000 (depending on your suitability and level of experience) Location: Reading As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Closing date for applications: Wednesday 3rd April 2024
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 18, 2024
Full time
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Join our team as a Mice Cluster Sales Manager and drive business across our prestigious London properties: The Marylebone, The Bloomsbury, and The Kensington. Key Responsibilities: Develop and implement a sales strategy to maximize MICE business across all three hotels Target corporate clients, event planners, and industry professionals to increase revenue Collaborate with sales and marketing teams to create impactful promotional materials and campaigns Analyse market trends and customer feedback to adapt sales tactics and capitalize on opportunities Work with hotel management teams to ensure seamless execution of MICE events Actively account manage allocated accounts and grow new accounts pipeline substantially. Opera Sales and Catering must be kept updated at all times and is a key part of the reporting and management of all accounts and incoming business requests Ensure that business demand and pipeline is carefully monitored, and plans put in place to convert business as needed for all three London hotels particularly for private dining and weekend specific events Understand the occupancy and rate needs and ensure that the overall value of a booking is considered when assessing the need. Follow up enquiries with rigour and passion and ensure that we achieve maximum conversion Proactively Manage a portfolio of key meetings accounts for the 3 London hotels and produce key account management plans to ensure that we optimise all opportunities, build new contacts from existing companies and seek to penetrate a wider relationship From time to time attend tradeshows and partner events representing all Doyle Collection hotels as appropriate. Understand the competitive market place and utilise the intelligence to convert revenue. Ensure that the hotels perform ahead of the market and share intelligence gathered with all the team Develop a pipeline of new markets with local partnerships and proactively manage the sales relationship Attend weekly revenue and operations meetings when from time to time, the requirement will be to present the departments performance and pipeline revenue accurately Manage all in- coming enquiries in a friendly and efficient manner ensuring that we are providing the proposals that answer the brief and maximising in all up-selling opportunities and converting the revenue Work in conjunction with M&E sales colleagues to drive meeting and events revenue from existing clients - monitor enquiries via Cvent and other third party portals and conduct prospecting calls in a timely manner. Take responsibility for the preparation and submission of statistical, performance and forecast reports on a weekly/monthly basis and contribute to the preparation of M&E segment budget process Host appropriate FAM trips and site inspections, ensuring that communication of Who, Why and What to the management and operations is always executed The Perks of working for The Marylebone Hotel: 28 days of holidays (including public holidays) Free meals on duty 50% discount when dining with The Doyle Collection Discounted rates when staying in our hotels Training dedicated to personal development Cycle to work scheme Discounts in selected stores and online shops Company pension Life Insurance The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away. The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Apr 18, 2024
Full time
Join our team as a Mice Cluster Sales Manager and drive business across our prestigious London properties: The Marylebone, The Bloomsbury, and The Kensington. Key Responsibilities: Develop and implement a sales strategy to maximize MICE business across all three hotels Target corporate clients, event planners, and industry professionals to increase revenue Collaborate with sales and marketing teams to create impactful promotional materials and campaigns Analyse market trends and customer feedback to adapt sales tactics and capitalize on opportunities Work with hotel management teams to ensure seamless execution of MICE events Actively account manage allocated accounts and grow new accounts pipeline substantially. Opera Sales and Catering must be kept updated at all times and is a key part of the reporting and management of all accounts and incoming business requests Ensure that business demand and pipeline is carefully monitored, and plans put in place to convert business as needed for all three London hotels particularly for private dining and weekend specific events Understand the occupancy and rate needs and ensure that the overall value of a booking is considered when assessing the need. Follow up enquiries with rigour and passion and ensure that we achieve maximum conversion Proactively Manage a portfolio of key meetings accounts for the 3 London hotels and produce key account management plans to ensure that we optimise all opportunities, build new contacts from existing companies and seek to penetrate a wider relationship From time to time attend tradeshows and partner events representing all Doyle Collection hotels as appropriate. Understand the competitive market place and utilise the intelligence to convert revenue. Ensure that the hotels perform ahead of the market and share intelligence gathered with all the team Develop a pipeline of new markets with local partnerships and proactively manage the sales relationship Attend weekly revenue and operations meetings when from time to time, the requirement will be to present the departments performance and pipeline revenue accurately Manage all in- coming enquiries in a friendly and efficient manner ensuring that we are providing the proposals that answer the brief and maximising in all up-selling opportunities and converting the revenue Work in conjunction with M&E sales colleagues to drive meeting and events revenue from existing clients - monitor enquiries via Cvent and other third party portals and conduct prospecting calls in a timely manner. Take responsibility for the preparation and submission of statistical, performance and forecast reports on a weekly/monthly basis and contribute to the preparation of M&E segment budget process Host appropriate FAM trips and site inspections, ensuring that communication of Who, Why and What to the management and operations is always executed The Perks of working for The Marylebone Hotel: 28 days of holidays (including public holidays) Free meals on duty 50% discount when dining with The Doyle Collection Discounted rates when staying in our hotels Training dedicated to personal development Cycle to work scheme Discounts in selected stores and online shops Company pension Life Insurance The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away. The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Mortgage Arrears Manager Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21438 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank • Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information • Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures • Provide timely and accurate reporting on team performance to key stakeholders • Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks • Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending • Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing • Significant experience in a customer facing mortgage arrears and forbearance operation • Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes • Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting • Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Apr 18, 2024
Full time
Mortgage Arrears Manager Team Mortgages, Operations Location Leicester Office County Leicestershire Ref # 21438 Closing Date 26-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs • Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank • Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service • Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information • Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures • Provide timely and accurate reporting on team performance to key stakeholders • Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks • Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending • Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing • Significant experience in a customer facing mortgage arrears and forbearance operation • Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes • Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting • Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank • Ideally CeMAP qualified or equivalent • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - this team will be base from our Leicester office (in office 3 days per week, but full time during initial training) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Apr 18, 2024
Full time
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Due to the growth of the Pavers Group, we have newly created position available for a well-established Area Manager to join our growing retail area management team to lead the UK Jones Bootmaker stores. This role will be integral to fortifying the Jones Bootmaker brand proposition and will drive our strategic growth plan around performance and increasing our store portfolio. Jones Bootmaker was established in 1857, a family-run business creating shoes known for their exquisite craftsmanship with collections curated with a light-hearted sense of fun and occasion. This key brand was bought in 2018 by Pavers, restoring the family-run values. Are you an experienced Area Manager with the knowledge and skills to motivate people and drive performance and growth in a retail environment? Do you have a history of achieving targets and KPIs driven by engagement and teamwork? Are you looking for stability, growth, and opportunity? As our Area Manager, you will take full ownership for all our Jones Bootmaker retail stores nationwide (c. 22 Stores), however the majority are currently located in London and the South East therefore, being within the commuter belt of London would be advantageous. As a group Pavers opened 12 new stores in 2023 and are looking to continue our growth strategy into 2024 by adding further to our 180+ store combined estate, with specific investment being made into the growth of the Jones Bootmaker brand. This is an autonomous role where you will inspire, lead, train, mentor and support the area s Store Managers in delivering the best experience to our customers whilst maximising and driving the store s potential across sales, KPI s and strategic/commercial goals. You will have a 6-month induction plan to aid your development, combined with hands on mentorship provided by your Regional Managers and a great group of peers to ensure your success. Pay & Benefits as our Retail Area Manager: Up to £60,000 dependent on experience plus; Fully expensed Company Car Discretionary Annual Bonus Company Contribution Pension Private Medical Insurance Death in Service Generous Staff Discount Access to RetailTRUST (Wellbeing Support) Access to Pavers Academy for training and development opportunities Responsibilities of our Retail Area Manager Ensure the customer is at the heart of the decisions we make and continually strive to improve service levels. Create a positive, innovative & fun atmosphere which encourages our people to commit to exceeding their targets and, where necessary, to go beyond the call of duty to achieve it. Responsibility for driving your area s sales and service performance and support your stores exceed their KPI s Manage controllable costs & budgets in line with company targets. Ensure cost efficiencies are delivered within this key strategic pillar. Work closely with all relevant Head Office departments, build strong relationships with all key stakeholders. Ensure your stores are compliant with loss prevention & security processes, completing audits and ensuring correct procedures are being maintained. Support new store openings, refits & relocations as required. Be involved in business or retail projects by effectively delegating to your Area Support Manager to free up the required time. Inspire, mentor, motivate and support your stores and teams in achieving results through teamwork and sharing best practice both in and off area. Analyse product, people, or efficiency data to develop SMART objectives and actions to drive sales, service levels or save time / costs. Drive positive change in your area through clear communication with a blend of verbal, written and video methods and keep your managers informed of developments. Create an innovative and open feedback culture that encourages new ideas and initiatives. Champion good ideas and share best practice. Ensure that the shops in your area conform to the Company Health & Safety policy and housekeeping standards are maintained. Requirements to be our Retail Area Manager: 3 - 5 years plus experience in a similar Area Manager or Regional role Proven leader with a track record of effectively managing change and motivating teams and a consistent achiever of targets. Excellent Sales and Business acumen, highly analytical, using data and commercial awareness to drive decisions. Proven HR/ER experience with complex situations Sound operational knowledge of retail, visual merchandising & inventory management. Full drivers licence with flexibility to travel to the needs of the area. About Us We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people. Pavers has been trading for 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 180 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UK s Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applying for B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates. We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to all our colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.
Apr 18, 2024
Full time
Due to the growth of the Pavers Group, we have newly created position available for a well-established Area Manager to join our growing retail area management team to lead the UK Jones Bootmaker stores. This role will be integral to fortifying the Jones Bootmaker brand proposition and will drive our strategic growth plan around performance and increasing our store portfolio. Jones Bootmaker was established in 1857, a family-run business creating shoes known for their exquisite craftsmanship with collections curated with a light-hearted sense of fun and occasion. This key brand was bought in 2018 by Pavers, restoring the family-run values. Are you an experienced Area Manager with the knowledge and skills to motivate people and drive performance and growth in a retail environment? Do you have a history of achieving targets and KPIs driven by engagement and teamwork? Are you looking for stability, growth, and opportunity? As our Area Manager, you will take full ownership for all our Jones Bootmaker retail stores nationwide (c. 22 Stores), however the majority are currently located in London and the South East therefore, being within the commuter belt of London would be advantageous. As a group Pavers opened 12 new stores in 2023 and are looking to continue our growth strategy into 2024 by adding further to our 180+ store combined estate, with specific investment being made into the growth of the Jones Bootmaker brand. This is an autonomous role where you will inspire, lead, train, mentor and support the area s Store Managers in delivering the best experience to our customers whilst maximising and driving the store s potential across sales, KPI s and strategic/commercial goals. You will have a 6-month induction plan to aid your development, combined with hands on mentorship provided by your Regional Managers and a great group of peers to ensure your success. Pay & Benefits as our Retail Area Manager: Up to £60,000 dependent on experience plus; Fully expensed Company Car Discretionary Annual Bonus Company Contribution Pension Private Medical Insurance Death in Service Generous Staff Discount Access to RetailTRUST (Wellbeing Support) Access to Pavers Academy for training and development opportunities Responsibilities of our Retail Area Manager Ensure the customer is at the heart of the decisions we make and continually strive to improve service levels. Create a positive, innovative & fun atmosphere which encourages our people to commit to exceeding their targets and, where necessary, to go beyond the call of duty to achieve it. Responsibility for driving your area s sales and service performance and support your stores exceed their KPI s Manage controllable costs & budgets in line with company targets. Ensure cost efficiencies are delivered within this key strategic pillar. Work closely with all relevant Head Office departments, build strong relationships with all key stakeholders. Ensure your stores are compliant with loss prevention & security processes, completing audits and ensuring correct procedures are being maintained. Support new store openings, refits & relocations as required. Be involved in business or retail projects by effectively delegating to your Area Support Manager to free up the required time. Inspire, mentor, motivate and support your stores and teams in achieving results through teamwork and sharing best practice both in and off area. Analyse product, people, or efficiency data to develop SMART objectives and actions to drive sales, service levels or save time / costs. Drive positive change in your area through clear communication with a blend of verbal, written and video methods and keep your managers informed of developments. Create an innovative and open feedback culture that encourages new ideas and initiatives. Champion good ideas and share best practice. Ensure that the shops in your area conform to the Company Health & Safety policy and housekeeping standards are maintained. Requirements to be our Retail Area Manager: 3 - 5 years plus experience in a similar Area Manager or Regional role Proven leader with a track record of effectively managing change and motivating teams and a consistent achiever of targets. Excellent Sales and Business acumen, highly analytical, using data and commercial awareness to drive decisions. Proven HR/ER experience with complex situations Sound operational knowledge of retail, visual merchandising & inventory management. Full drivers licence with flexibility to travel to the needs of the area. About Us We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people. Pavers has been trading for 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 180 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UK s Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applying for B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates. We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to all our colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.
The Recruitment Co are recruiting for permanent Security Officers for our client, who are a market leader in the Facilities Management sector. This role will be working at a large shopping centre based in the centre of Bath. Salary: 27,736 (This equates to 12.70 per hour) Permanent Role Various shifts between 6:30am - 6:30pm/ 6:30pm - 6:30am - 42 hours per week Therefore you must be flexible to work a combination of days, nights and weekends. Business Overview: A leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of 1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview: We are currently recruiting for a Security Officer to join a passionate and driven Security team. This position for the Security Officer will be fully trained in Security operations. Also, part of the position is the patrolling malls, service areas, service desk and public areas. Advising tenants, when necessary, on management regulations; diffusing incidents and preventing occurrences using "minimal enforcement"; maintaining fire, Health and Safety Regulations and securing the premises. In the course of duty aid the public and shop mobility, First Aid (if qualified) using "customer care" procedures at all times. All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained Benefits Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards Key Responsibilities: Start shift promptly at time designated, in full uniform. Appearance to be clean, smart, and tidy always. Responsible for active communication of "changeover" of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift. Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions Responsible for full comprehensive understanding of fire alarm procedures. Responsible for acting as an evacuation marshal in the event of a major incident. In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name. Assisting tenants on request on the event of an incident - this may be in person or by camera or both. Assisting Police presence on site either in person, by camera or by statement. Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction. Responsible for diffusing incidents and situations in the malls Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.) Security Guards not trained in first aid must be made aware of manned first aider on shift. Knowledge of in-house radio usage plus call signs Use patrol monitor (Deister) system to assist with accident and incident control and prevention. Responsible on night shift to maintain check calls as required. At all times to follow through any managerial instructions. To ensure all work is carried out in a safe, proper, and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements. Maintain confidentiality in all aspects of client and staff information. Report anything in need of repair or replacement to the appropriate person Keep your working area and space clean and tidy at all times and your tools and equipment safely stored. Be familiar with the required care standards regulations governing your job. Maintain polite and good communication with your colleagues, tenants, and shoppers at all times. Be prepared to receive and undertake further training as required. At all times to follow through any managerial instructions About You: Applicants must have the right to work in the UK SIA licence Experience of working and building partnerships with clients. IOSH trained is desirable. Articulate and has the ability to communicate effectively with the clients and the IFM teams. Organised individual who can demonstrate a record of planning and managing workflows. Able to demonstrate an understanding of high-quality service delivery and their impact on this. The ability to be agile and flexible to meet the needs and demands of the role. Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail. The Recruitment Co are an equal opportunities employer CPManchesterGS The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Apr 18, 2024
Full time
The Recruitment Co are recruiting for permanent Security Officers for our client, who are a market leader in the Facilities Management sector. This role will be working at a large shopping centre based in the centre of Bath. Salary: 27,736 (This equates to 12.70 per hour) Permanent Role Various shifts between 6:30am - 6:30pm/ 6:30pm - 6:30am - 42 hours per week Therefore you must be flexible to work a combination of days, nights and weekends. Business Overview: A leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of 1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview: We are currently recruiting for a Security Officer to join a passionate and driven Security team. This position for the Security Officer will be fully trained in Security operations. Also, part of the position is the patrolling malls, service areas, service desk and public areas. Advising tenants, when necessary, on management regulations; diffusing incidents and preventing occurrences using "minimal enforcement"; maintaining fire, Health and Safety Regulations and securing the premises. In the course of duty aid the public and shop mobility, First Aid (if qualified) using "customer care" procedures at all times. All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained Benefits Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards Key Responsibilities: Start shift promptly at time designated, in full uniform. Appearance to be clean, smart, and tidy always. Responsible for active communication of "changeover" of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift. Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions Responsible for full comprehensive understanding of fire alarm procedures. Responsible for acting as an evacuation marshal in the event of a major incident. In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name. Assisting tenants on request on the event of an incident - this may be in person or by camera or both. Assisting Police presence on site either in person, by camera or by statement. Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction. Responsible for diffusing incidents and situations in the malls Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.) Security Guards not trained in first aid must be made aware of manned first aider on shift. Knowledge of in-house radio usage plus call signs Use patrol monitor (Deister) system to assist with accident and incident control and prevention. Responsible on night shift to maintain check calls as required. At all times to follow through any managerial instructions. To ensure all work is carried out in a safe, proper, and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements. Maintain confidentiality in all aspects of client and staff information. Report anything in need of repair or replacement to the appropriate person Keep your working area and space clean and tidy at all times and your tools and equipment safely stored. Be familiar with the required care standards regulations governing your job. Maintain polite and good communication with your colleagues, tenants, and shoppers at all times. Be prepared to receive and undertake further training as required. At all times to follow through any managerial instructions About You: Applicants must have the right to work in the UK SIA licence Experience of working and building partnerships with clients. IOSH trained is desirable. Articulate and has the ability to communicate effectively with the clients and the IFM teams. Organised individual who can demonstrate a record of planning and managing workflows. Able to demonstrate an understanding of high-quality service delivery and their impact on this. The ability to be agile and flexible to meet the needs and demands of the role. Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail. The Recruitment Co are an equal opportunities employer CPManchesterGS The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
HR People Partner Location : Billericay (with frequent travel to services based in Rochford and Wickford) Salary : £35,020 (FTE), pro rata £28,016.00 Contract and Hours : Maternity Cover - 9 months, potentially 12, 30 hours per week Benefits: Hybrid working allowed (at least 75% of working time spent on site), Free enhanced DBS check, Free on-site Parking, Learning and Development opportunities, and Access to our Employee Assistance Programme We are Hamelin Trust, an Essex based charity founded 40 years ago by two families raising children with learning disabilities. Is this the opportunity within human resources you have been searching for? We are proud to support families and the community across Essex via our day and community outreach service, we offer development, independence and high quality personalised care for young people and adults with learning disabilities. We are now recruiting for an HR People Partner to support in empowering our leaders and ensuring the services we offer are able to work efficiently and to grow! This is a customer facing role, embedded in the services you will support in order to become a trusted advisor to key stakeholders. As our HR People Partner you will be a true generalist, providing guidance and support on all aspects of the employee life cycle, from the point of induction, retention, performance management, employee relations, development and career planning, talent management and succession planning, engagement and wellbeing. Specifically, you will: • Act as a Line Manager and mentor to the HR Team. • Work with service management to drive proactive people plans for each of the services. • Advise and support managers on the handling of Employee Relation cases. • Support managers to maintain a positive working environment through communication and engagement. • Work with the People team to review and streamline HR processes. • Support with embedding, driving engagement and usage to our new HR information system. • Support the HR administrator and service management on processing payroll to an outsourced provider. • Ensure people policies and practices are aligned to our employer brand. • Support with driving the performance and talent agenda. • Identify and recommend development opportunities for teams. • Support with the creation and delivery of reward and recognition initiatives. • Create operational workforce plans, working with the Recruitment Co-ordinator to ensure roles are filled. • Partner with leaders and supervisors to upskill and develop our leadership capability and skills needed for our future success. • Obtain and analyse people metrics and risks adding further insight into the overall health of our teams. • Champion our values and culture, being a role model for these and supporting the continual embedding of them in everything we do. • Work with the Director of People to ensure the organisational People Plan is on track. We run a 24/7 service in some locations so there may be a need for working out of hours, e.g., evenings and weekends. This role will require the post holder to have a driver's license and access to a vehicle. The post holder will be required to apply for an enhanced Disclosure and Barring Service check In order to be successful in this role you must have / be: • CIPD qualification or working towards. • Full driving license. Able to drive HT vehicles as well as use of own car. • Experience of working in a HR team at an advisor or manager level. • Experience of influencing managers and supporting with employee relations work. • Experience of administering HR processes. • Great communicator and the ability to build strong relationships and credibility. • Have a hands-on approach. • The ability to drive change. • Bravery to challenge the status quo and embrace a continuous improvement approach. • Well-developed written and verbal communication skills. • ICT skills such as MS Office suite. It would be great if you had: • Experience of working in adult social care. • Experience of payroll activities and benefits administration. • Experience of working with individuals with a learning disability. • Experience of change management and service growth. Hamelin Trust has a duty to safeguard and promote the wellbeing of the people it supports and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. Appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding and recruitment clearances. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today!
Apr 18, 2024
Full time
HR People Partner Location : Billericay (with frequent travel to services based in Rochford and Wickford) Salary : £35,020 (FTE), pro rata £28,016.00 Contract and Hours : Maternity Cover - 9 months, potentially 12, 30 hours per week Benefits: Hybrid working allowed (at least 75% of working time spent on site), Free enhanced DBS check, Free on-site Parking, Learning and Development opportunities, and Access to our Employee Assistance Programme We are Hamelin Trust, an Essex based charity founded 40 years ago by two families raising children with learning disabilities. Is this the opportunity within human resources you have been searching for? We are proud to support families and the community across Essex via our day and community outreach service, we offer development, independence and high quality personalised care for young people and adults with learning disabilities. We are now recruiting for an HR People Partner to support in empowering our leaders and ensuring the services we offer are able to work efficiently and to grow! This is a customer facing role, embedded in the services you will support in order to become a trusted advisor to key stakeholders. As our HR People Partner you will be a true generalist, providing guidance and support on all aspects of the employee life cycle, from the point of induction, retention, performance management, employee relations, development and career planning, talent management and succession planning, engagement and wellbeing. Specifically, you will: • Act as a Line Manager and mentor to the HR Team. • Work with service management to drive proactive people plans for each of the services. • Advise and support managers on the handling of Employee Relation cases. • Support managers to maintain a positive working environment through communication and engagement. • Work with the People team to review and streamline HR processes. • Support with embedding, driving engagement and usage to our new HR information system. • Support the HR administrator and service management on processing payroll to an outsourced provider. • Ensure people policies and practices are aligned to our employer brand. • Support with driving the performance and talent agenda. • Identify and recommend development opportunities for teams. • Support with the creation and delivery of reward and recognition initiatives. • Create operational workforce plans, working with the Recruitment Co-ordinator to ensure roles are filled. • Partner with leaders and supervisors to upskill and develop our leadership capability and skills needed for our future success. • Obtain and analyse people metrics and risks adding further insight into the overall health of our teams. • Champion our values and culture, being a role model for these and supporting the continual embedding of them in everything we do. • Work with the Director of People to ensure the organisational People Plan is on track. We run a 24/7 service in some locations so there may be a need for working out of hours, e.g., evenings and weekends. This role will require the post holder to have a driver's license and access to a vehicle. The post holder will be required to apply for an enhanced Disclosure and Barring Service check In order to be successful in this role you must have / be: • CIPD qualification or working towards. • Full driving license. Able to drive HT vehicles as well as use of own car. • Experience of working in a HR team at an advisor or manager level. • Experience of influencing managers and supporting with employee relations work. • Experience of administering HR processes. • Great communicator and the ability to build strong relationships and credibility. • Have a hands-on approach. • The ability to drive change. • Bravery to challenge the status quo and embrace a continuous improvement approach. • Well-developed written and verbal communication skills. • ICT skills such as MS Office suite. It would be great if you had: • Experience of working in adult social care. • Experience of payroll activities and benefits administration. • Experience of working with individuals with a learning disability. • Experience of change management and service growth. Hamelin Trust has a duty to safeguard and promote the wellbeing of the people it supports and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. Appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding and recruitment clearances. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today!
Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now currently looking for passionate and enthusiastic customer service experts to join our busy team where you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. We have a range of benefits available which include: Competitive salary of £24,538 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts What the day to day looks like: Responding to all incoming customer queries, by various communication methods such as telephone, email, live chat functions, SMS or letter and resolving within Company Policy and service levels Achieving monthly targets set by the leadership team and team leaders Providing exceptional customer service whilst behaving in a professional manner and adapting to different caller scenarios and challenges Dealing with, or escalating any identified risks in relation to SCUK risk policies, legislative and regulatory guidelines in accordance with the Santander UK group risk framework Ensuring all customer related data is accurately recorded and always factual in line with GDPR Handling customer complaints within 3 days and identifying resolutions that are fair to the customer and company where possible Adhering to our commitment to Consumer Duty ensuring we put our Customers' needs first and set higher and clearer standards of consumer protection We're looking for someone who: Has previous customer service experience gained in either a face to face or telephone based environment Has strong interpersonal skills and an excellent telephone manner Has the ability to work well under pressure and to tight deadlines Is highly organised and possesses strong planning skills Has a good level of computer literacy and numeracy skills Has strong verbal and written communication skills Has a positive and enthusiastic approach and is receptive to change Has previous call centre or call handling experience (desirable - not essential) Other things you need to know: The department operates between the hours of 8am and 6pm and therefore you will be required to work across a shift pattern, detailed below: Week 1 - 8am to 3pm (1-hour unpaid break) + Sat 9am to 2pm Week 2 - 9am to 5pm (1-hour unpaid break) Week 3 - 8:30am 4:30am (1-hour unpaid break) Week 4 - 9:30am to 5:30pm (1-hour unpaid break) Week 5 - 10am to 6pm (1-hour unpaid break) Week 6 - 9am to 5pm (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period, and currently we only have full-time, hybrid/office-based roles available. Please note there is also a requirement to work 2 bank holidays per year. Location & Training: Full training for this role will be given and will be on site at our SCUK office in Redhill for roughly the first 6-8 weeks. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Apr 18, 2024
Full time
Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now currently looking for passionate and enthusiastic customer service experts to join our busy team where you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. We have a range of benefits available which include: Competitive salary of £24,538 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts What the day to day looks like: Responding to all incoming customer queries, by various communication methods such as telephone, email, live chat functions, SMS or letter and resolving within Company Policy and service levels Achieving monthly targets set by the leadership team and team leaders Providing exceptional customer service whilst behaving in a professional manner and adapting to different caller scenarios and challenges Dealing with, or escalating any identified risks in relation to SCUK risk policies, legislative and regulatory guidelines in accordance with the Santander UK group risk framework Ensuring all customer related data is accurately recorded and always factual in line with GDPR Handling customer complaints within 3 days and identifying resolutions that are fair to the customer and company where possible Adhering to our commitment to Consumer Duty ensuring we put our Customers' needs first and set higher and clearer standards of consumer protection We're looking for someone who: Has previous customer service experience gained in either a face to face or telephone based environment Has strong interpersonal skills and an excellent telephone manner Has the ability to work well under pressure and to tight deadlines Is highly organised and possesses strong planning skills Has a good level of computer literacy and numeracy skills Has strong verbal and written communication skills Has a positive and enthusiastic approach and is receptive to change Has previous call centre or call handling experience (desirable - not essential) Other things you need to know: The department operates between the hours of 8am and 6pm and therefore you will be required to work across a shift pattern, detailed below: Week 1 - 8am to 3pm (1-hour unpaid break) + Sat 9am to 2pm Week 2 - 9am to 5pm (1-hour unpaid break) Week 3 - 8:30am 4:30am (1-hour unpaid break) Week 4 - 9:30am to 5:30pm (1-hour unpaid break) Week 5 - 10am to 6pm (1-hour unpaid break) Week 6 - 9am to 5pm (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period, and currently we only have full-time, hybrid/office-based roles available. Please note there is also a requirement to work 2 bank holidays per year. Location & Training: Full training for this role will be given and will be on site at our SCUK office in Redhill for roughly the first 6-8 weeks. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Project Manager (Environment and Neighbourhoods) RBKC615621 Job Summary: Salary range: £49,854 - £56,565 per annum Work location: London Hours per week: 36 Contract type: Temporary until 31st March 2025 Closing date: 21st April 2024 Interview date: Week commencing 29th May 2024 About Us: Lead key projects that improve the way we serve our communities In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient. Following the Grenfell tragedy, we're transforming many of our services, and have put in place a large number of improvement programmes across Environment & Neighbourhoods that focus on residents. We're now expanding our team to ensure our ideas are put into action through effective project management. The Role: This is an opportunity to drive forward a wide range of initiatives that will have a positive impact on people's day-to-day lives. You'll provide vital project management advice and expertise, and ensure diverse projects and programmes get off the ground. That means everything from steering the formation project teams, to helping to develop goals and objectives, to tracking progress. It's a fast-paced role that will see you working across all council departments and with a range of strategic partners. We'll look to you to promote collaboration and break down barriers to ensure results are achieved. You'll report back regularly at our Environment & Neighbourhoods Director team meetings. Please refer to the Job Description for more information About You: You'll have a busy workload from day one, so experience in project management is vital, along with plenty of initiative and self-confidence. A competent multi-tasker, focused on results, you'll be capable of driving multiple projects. You'll also be comfortable working across different technology platforms and tools. Exceptional communication skills, both in person and in writing, are vital to your success. You must be able to deal persuasively with people covering a wide spectrum of interests, from senior management and council members to contractors and community leaders. While a public sector background is not essential, you'll need some insight into the challenges and opportunities of working for a high-profile local authority. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Apr 18, 2024
Full time
Project Manager (Environment and Neighbourhoods) RBKC615621 Job Summary: Salary range: £49,854 - £56,565 per annum Work location: London Hours per week: 36 Contract type: Temporary until 31st March 2025 Closing date: 21st April 2024 Interview date: Week commencing 29th May 2024 About Us: Lead key projects that improve the way we serve our communities In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient. Following the Grenfell tragedy, we're transforming many of our services, and have put in place a large number of improvement programmes across Environment & Neighbourhoods that focus on residents. We're now expanding our team to ensure our ideas are put into action through effective project management. The Role: This is an opportunity to drive forward a wide range of initiatives that will have a positive impact on people's day-to-day lives. You'll provide vital project management advice and expertise, and ensure diverse projects and programmes get off the ground. That means everything from steering the formation project teams, to helping to develop goals and objectives, to tracking progress. It's a fast-paced role that will see you working across all council departments and with a range of strategic partners. We'll look to you to promote collaboration and break down barriers to ensure results are achieved. You'll report back regularly at our Environment & Neighbourhoods Director team meetings. Please refer to the Job Description for more information About You: You'll have a busy workload from day one, so experience in project management is vital, along with plenty of initiative and self-confidence. A competent multi-tasker, focused on results, you'll be capable of driving multiple projects. You'll also be comfortable working across different technology platforms and tools. Exceptional communication skills, both in person and in writing, are vital to your success. You must be able to deal persuasively with people covering a wide spectrum of interests, from senior management and council members to contractors and community leaders. While a public sector background is not essential, you'll need some insight into the challenges and opportunities of working for a high-profile local authority. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Please apply by downloading an application form from The Purcell School website and submit with your supporting statement. CVs will not be accepted. Please apply as soon as possible as the School reserves the right to withdraw the role once a successful candidate is appointed. Boarding is central to life at the Purcell School. Assistant Houseparents play a vital role in the wellbeing of our students, taking full responsibility for their welfare during term time and acting as role models for students and colleagues alike across the School. You will be managing the day-to-day care of boarders ensuring their wellbeing and safety, promoting a fulfilling educational experience and encouraging a caring, positive and productive ethos in the House. You will be living within the boarding community and will provide visible and inspiring leadership within your House. You should have the ability to develop and maintain warm, respectful and valued rapport with young people, whilst understanding the professional boundaries that must exist between staff and students. You should provide a positive role model, demonstrating self-motivation and mature interpersonal skills. You will need the ability to negotiate and manage complex events in a professional, effective manner and an understanding of community partnerships and organisation. Imagination, creativity, enthusiasm and a warm sense of humour are all essential! You will need effective communication skills (oral and written) and the ability to deal with students, parents and staff across the whole School. We expect you to maintain high personal and professional standards, including recognition of the confidentiality issues impacting upon work in a school. You must be able to demonstrate an awareness of safeguarding and child protection legislation and issues, and will be expected to uphold a full commitment to the best safeguarding practice. You will be committed to professional growth and development, especially in the area of safeguarding and student wellbeing. You will need a flexible approach to your duties, overnight and weekend working will be required and a willingness to 'muck in' is essential. There is an expectation that Assistant Houseparents take full ownership of their House, ensuring that students have an outstanding boarding experience in every regard, advocating for them when necessary and proactively supporting them however they might need. You will be supported to achieve this by other members of your House team (the make-up and number of which vary according to the House size and requirements) whom you will lead and manage. Boarding is provided across three Houses: a Junior House (Years 7-9, mixed); a Senior Girls' House (Years 9 and above) and a large mixed House (Years 10 and above). This role is for one of the Senior Houses. If you genuinely enjoy the company of young people and are passionate about making a significant difference to their lives, this could be the perfect job for you. You need to be prepared to put the students first during term time and thrive on developing and maintaining a House culture which supports the School's aims and each individual in your care. If this sounds like you, we would be delighted to hear from you. JOB SPECIFICATION JOB TITLE: Assistant Houseparent REPORTS TO: The Director of Boarding This job specification sets out the duties of the post at the time of drafting. Specific responsibilities are as follows: To provide the day-to-day care of boarders in their charge and to safeguard their welfare. To be aware of and comply with current health and safety, safeguarding and child protection legislation and procedures, and to uphold the School's policy on child protection. To ensure that daily registration is carried out effectively and according to School policy. To encourage every student in their House to develop to their full potential, academically, musically and socially, and to promote their personal development, including leadership, consideration for others and courtesy. To help ensure that boarding staff, parents and students understand the aims and objectives of boarding in the House and the principles on which community life in the House is based. To help maintain good order and ensure a high standard of discipline within their House, according to the School's behaviour policy. To consult with appropriate staff, tutors, parents and guardians over issues involving students in their House so that their diverse learning, social and emotional needs are met. To help maintain all records as required including students' individual files and to write the requisite pastoral and other reports as appropriate. To help manage the staffing, organisation and resources of the House efficiently, ensuring that appropriate adult supervision is provided at all times when students are in residence. To help manage the House budget in consultation with the Finance Manager. To ensure compliance within the House of the requirements of all current legislation (including the National Minimum Boarding Standards and Independent School Regulations) and all School policies. To support the smooth running of the House by being a proactive presence in the House throughout each week, and via the duty rota. Up to three nights overnight "on call" will be required per week. To be in residence for 48 hours prior to and after the end of each term to assist with the preparation and closing of the House. To participate in School inset day meetings. To contribute to the School's extra-curricular and/or boarding provision. To assist occasionally at whole School events. To assist with emergency situations outside of duty hours if necessary. TERMS AND CONDITIONS This is a full-time post across a 34 week academic year. Assistant Houseparents are entitled to a protected 24 hour period off each week, regular Exeat weekends and holidays, but can expect to be present and available at all other times. The salary will be based on the School's salary scale, according to the successful candidate's experience, with a contributory pension scheme. The post holder is required to live on site. Subject to applicable HMRC rules, accommodation is provided free of rent, council tax and all utilities and is provided for the period of the contract. Meals are available and free of charge in the School dining hall during term time. There is a sixth month probationary period, with notice of one term on either side, after which the post will be confirmed, with a notice period of two terms. This post is subject to regular appraisal. The Purcell School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All applicants should read the School's Child Protection policy, which is available on our website, and are required to declare any criminal convictions or cautions, or disciplinary proceedings related to young people. Applicants must be willing to undergo child protection screening appropriate to the post, including records checked and processed through the Disclosure and Barring Service (DBS). The Purcell School is an equal opportunities employer and welcomes application from appropriately qualified people regardless of gender, marital status, sexual orientation, race, ethnic origin, colour, nationality, religion, disability or age. Candidates will be assessed against relevant criteria only (i.e. skills, qualifications, abilities, experience) in selection and recruitment.
Apr 18, 2024
Full time
Please apply by downloading an application form from The Purcell School website and submit with your supporting statement. CVs will not be accepted. Please apply as soon as possible as the School reserves the right to withdraw the role once a successful candidate is appointed. Boarding is central to life at the Purcell School. Assistant Houseparents play a vital role in the wellbeing of our students, taking full responsibility for their welfare during term time and acting as role models for students and colleagues alike across the School. You will be managing the day-to-day care of boarders ensuring their wellbeing and safety, promoting a fulfilling educational experience and encouraging a caring, positive and productive ethos in the House. You will be living within the boarding community and will provide visible and inspiring leadership within your House. You should have the ability to develop and maintain warm, respectful and valued rapport with young people, whilst understanding the professional boundaries that must exist between staff and students. You should provide a positive role model, demonstrating self-motivation and mature interpersonal skills. You will need the ability to negotiate and manage complex events in a professional, effective manner and an understanding of community partnerships and organisation. Imagination, creativity, enthusiasm and a warm sense of humour are all essential! You will need effective communication skills (oral and written) and the ability to deal with students, parents and staff across the whole School. We expect you to maintain high personal and professional standards, including recognition of the confidentiality issues impacting upon work in a school. You must be able to demonstrate an awareness of safeguarding and child protection legislation and issues, and will be expected to uphold a full commitment to the best safeguarding practice. You will be committed to professional growth and development, especially in the area of safeguarding and student wellbeing. You will need a flexible approach to your duties, overnight and weekend working will be required and a willingness to 'muck in' is essential. There is an expectation that Assistant Houseparents take full ownership of their House, ensuring that students have an outstanding boarding experience in every regard, advocating for them when necessary and proactively supporting them however they might need. You will be supported to achieve this by other members of your House team (the make-up and number of which vary according to the House size and requirements) whom you will lead and manage. Boarding is provided across three Houses: a Junior House (Years 7-9, mixed); a Senior Girls' House (Years 9 and above) and a large mixed House (Years 10 and above). This role is for one of the Senior Houses. If you genuinely enjoy the company of young people and are passionate about making a significant difference to their lives, this could be the perfect job for you. You need to be prepared to put the students first during term time and thrive on developing and maintaining a House culture which supports the School's aims and each individual in your care. If this sounds like you, we would be delighted to hear from you. JOB SPECIFICATION JOB TITLE: Assistant Houseparent REPORTS TO: The Director of Boarding This job specification sets out the duties of the post at the time of drafting. Specific responsibilities are as follows: To provide the day-to-day care of boarders in their charge and to safeguard their welfare. To be aware of and comply with current health and safety, safeguarding and child protection legislation and procedures, and to uphold the School's policy on child protection. To ensure that daily registration is carried out effectively and according to School policy. To encourage every student in their House to develop to their full potential, academically, musically and socially, and to promote their personal development, including leadership, consideration for others and courtesy. To help ensure that boarding staff, parents and students understand the aims and objectives of boarding in the House and the principles on which community life in the House is based. To help maintain good order and ensure a high standard of discipline within their House, according to the School's behaviour policy. To consult with appropriate staff, tutors, parents and guardians over issues involving students in their House so that their diverse learning, social and emotional needs are met. To help maintain all records as required including students' individual files and to write the requisite pastoral and other reports as appropriate. To help manage the staffing, organisation and resources of the House efficiently, ensuring that appropriate adult supervision is provided at all times when students are in residence. To help manage the House budget in consultation with the Finance Manager. To ensure compliance within the House of the requirements of all current legislation (including the National Minimum Boarding Standards and Independent School Regulations) and all School policies. To support the smooth running of the House by being a proactive presence in the House throughout each week, and via the duty rota. Up to three nights overnight "on call" will be required per week. To be in residence for 48 hours prior to and after the end of each term to assist with the preparation and closing of the House. To participate in School inset day meetings. To contribute to the School's extra-curricular and/or boarding provision. To assist occasionally at whole School events. To assist with emergency situations outside of duty hours if necessary. TERMS AND CONDITIONS This is a full-time post across a 34 week academic year. Assistant Houseparents are entitled to a protected 24 hour period off each week, regular Exeat weekends and holidays, but can expect to be present and available at all other times. The salary will be based on the School's salary scale, according to the successful candidate's experience, with a contributory pension scheme. The post holder is required to live on site. Subject to applicable HMRC rules, accommodation is provided free of rent, council tax and all utilities and is provided for the period of the contract. Meals are available and free of charge in the School dining hall during term time. There is a sixth month probationary period, with notice of one term on either side, after which the post will be confirmed, with a notice period of two terms. This post is subject to regular appraisal. The Purcell School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All applicants should read the School's Child Protection policy, which is available on our website, and are required to declare any criminal convictions or cautions, or disciplinary proceedings related to young people. Applicants must be willing to undergo child protection screening appropriate to the post, including records checked and processed through the Disclosure and Barring Service (DBS). The Purcell School is an equal opportunities employer and welcomes application from appropriately qualified people regardless of gender, marital status, sexual orientation, race, ethnic origin, colour, nationality, religion, disability or age. Candidates will be assessed against relevant criteria only (i.e. skills, qualifications, abilities, experience) in selection and recruitment.
Job Title: Visitor Services Manager Location: Henry Moore Institute, Leeds city centre Salary: 31,000 per annum + 12.5% pension contribution + Other benefits Job type: Permanent, Full Time Working Hours: 35 hours per week including alternate weekends, or as determined by the duty management roster Closing Date: 10am, Monday 22 April 2024 Interview Date: Thursday 2 May 2024 at Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme of exhibitions that complements and animates a broad range of research activities. About The Role: The Visitor Services Manager provides the welcoming public face for all visitors to the Institute and is responsible for the day to day management and development of the Front of House team and oversight of the retail space. Working closely with Programme and Operations colleagues, you will ensure that interpretation information, facilities, staffing and other resources offered are of the highest possible standard and are able to be safely enjoyed by all. We are looking for a highly organised 'people' person who can lead by example with an exemplary customer welcome and convey a keen interest in the arts, while also helping to deliver a profitable retail operation which contributes to the overall visitor experience. About you: The successful candidate will have at least two years' experience of managing people in a customer-facing operation, together with an understanding of visitor engagement You will enjoy working with the public and be able to remain calm in all situations Experience of working in a cultural or charitable organisation is desirable, as is a keen interest in modern and contemporary art Benefits: We want everyone to be the very best that they can be and we will work closely with you to agree some clear performance goals which provide you with continual development. We support you on your development at work and your career goals Enhanced benefits for maternity, paternity and adoption pay Generous employer pension contribution of 12.5% Time off for family emergencies (unpaid) and compassionate leave (paid) is awarded in the unfortunate event of the death of a direct family member Free access to our 24-hour confidential personal assistance and counselling scheme offering a wide range of support services e.g. managing money, retirement, returning to work after a break, bereavement, advice with caring for relatives, divorce, abuse, etc Company sick pay (includes SSP) on the completion of 6 months' service Income Protection insurance covers up to 50% of your salary if you are absent due to sickness from the 7th month of absence up to 5 years (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Life insurance provides your family with financial support should you die while in our employment (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Vouchers for a free eye sight test for DSE (Display Screen Equipment) users Interest-free loan of up to 1,000 to assist with the purchase of annual travel tickets, a car, bicycle or personal computer/laptop 10% Discount in the HMF book/gift shops Additional Information: We value a diverse workforce and welcome applications from all sections of the community and under-represented groups. If you are excited by this opportunity and have the skills and experience we're looking for, then take a look at the application pack on our website where you'll find more information about the job and how to apply. Please click on the APPLY button to be sent an email with further instructions. Candidates with the experience of; Head of Visitor Services, Visitor Services Team Leader, Customer Relations Manager, Head of Reception, Retail Manager, Reception Manager, Front of House, Visitor Services Manager, Client relations, Head of Visitor Services, Client Services, Client Relationship Manager, Manager, Line Manager, Visitor Relations Manager, Customer Service Manager, Customer Services Coordinator, Senior Receptionist, Customer Services Supervisor, Senior Tourism & Events Officer will also be considered for this role.
Apr 18, 2024
Full time
Job Title: Visitor Services Manager Location: Henry Moore Institute, Leeds city centre Salary: 31,000 per annum + 12.5% pension contribution + Other benefits Job type: Permanent, Full Time Working Hours: 35 hours per week including alternate weekends, or as determined by the duty management roster Closing Date: 10am, Monday 22 April 2024 Interview Date: Thursday 2 May 2024 at Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme of exhibitions that complements and animates a broad range of research activities. About The Role: The Visitor Services Manager provides the welcoming public face for all visitors to the Institute and is responsible for the day to day management and development of the Front of House team and oversight of the retail space. Working closely with Programme and Operations colleagues, you will ensure that interpretation information, facilities, staffing and other resources offered are of the highest possible standard and are able to be safely enjoyed by all. We are looking for a highly organised 'people' person who can lead by example with an exemplary customer welcome and convey a keen interest in the arts, while also helping to deliver a profitable retail operation which contributes to the overall visitor experience. About you: The successful candidate will have at least two years' experience of managing people in a customer-facing operation, together with an understanding of visitor engagement You will enjoy working with the public and be able to remain calm in all situations Experience of working in a cultural or charitable organisation is desirable, as is a keen interest in modern and contemporary art Benefits: We want everyone to be the very best that they can be and we will work closely with you to agree some clear performance goals which provide you with continual development. We support you on your development at work and your career goals Enhanced benefits for maternity, paternity and adoption pay Generous employer pension contribution of 12.5% Time off for family emergencies (unpaid) and compassionate leave (paid) is awarded in the unfortunate event of the death of a direct family member Free access to our 24-hour confidential personal assistance and counselling scheme offering a wide range of support services e.g. managing money, retirement, returning to work after a break, bereavement, advice with caring for relatives, divorce, abuse, etc Company sick pay (includes SSP) on the completion of 6 months' service Income Protection insurance covers up to 50% of your salary if you are absent due to sickness from the 7th month of absence up to 5 years (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Life insurance provides your family with financial support should you die while in our employment (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Vouchers for a free eye sight test for DSE (Display Screen Equipment) users Interest-free loan of up to 1,000 to assist with the purchase of annual travel tickets, a car, bicycle or personal computer/laptop 10% Discount in the HMF book/gift shops Additional Information: We value a diverse workforce and welcome applications from all sections of the community and under-represented groups. If you are excited by this opportunity and have the skills and experience we're looking for, then take a look at the application pack on our website where you'll find more information about the job and how to apply. Please click on the APPLY button to be sent an email with further instructions. Candidates with the experience of; Head of Visitor Services, Visitor Services Team Leader, Customer Relations Manager, Head of Reception, Retail Manager, Reception Manager, Front of House, Visitor Services Manager, Client relations, Head of Visitor Services, Client Services, Client Relationship Manager, Manager, Line Manager, Visitor Relations Manager, Customer Service Manager, Customer Services Coordinator, Senior Receptionist, Customer Services Supervisor, Senior Tourism & Events Officer will also be considered for this role.
Are you enthusiastic about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio team in North Warwickshire working at both Baddesley Clinton and Packwood. We have a 6 month fixed term opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health & Safety, Environmental, Fire & Security standards. Baddesley and Packwood are two beautiful houses and gardens only two miles apart. Although distinct properties with their own histories and stories, they're managed together with many teams, including facilities working across both equally. As a key member of the Leadership team for the two sites you'll work as part of this dynamic and lively team to support the delivery of great experiences. Led by the General Manager, North Warwickshire includes Baddesley Clinton, Packwood and Coughton Court, and smaller pieces of land, and is dedicated to providing an inclusive and friendly welcome to all. For us, facilities aren't a back office function, so you'll be out and about inspecting our properties and keeping on top of our systems. As part of the property team, you'll work closely with the Operations Manager in day to day tasks onsite. Reporting to the Operations Manager at Coughton, who acts as the Facilities Lead for the portfolio, you'll be accountable for the running of all aspects of facilities management across our properties, making sure we are safe and compliant. You'll manage a Facilities Co-ordinator and a Facilities Assistant. You'll also act as a Duty Manager. Working as part of our regular duty manager team, you'll be the designated main decision maker and responsible person on open days, working collaboratively with colleagues onsite to lead the team up to 6 days in every month as part of a regular rota, including weekend working. This means you'll be the first point of contact for any issues but you'll still benefit from the full support of your colleagues and Trust specialists, full training will be provided. We'd love to hear from you if you have: an understanding of facilities management and maintenance requirements good experience of broad compliance and risk management, including knowledge of Health & Safety, CDM regulations, Emergency procedures and Fire & Security procedures. good people and customer service skills experience of managing budgets, finances, projects and contracts/contractors good IT skills
Apr 18, 2024
Full time
Are you enthusiastic about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio team in North Warwickshire working at both Baddesley Clinton and Packwood. We have a 6 month fixed term opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health & Safety, Environmental, Fire & Security standards. Baddesley and Packwood are two beautiful houses and gardens only two miles apart. Although distinct properties with their own histories and stories, they're managed together with many teams, including facilities working across both equally. As a key member of the Leadership team for the two sites you'll work as part of this dynamic and lively team to support the delivery of great experiences. Led by the General Manager, North Warwickshire includes Baddesley Clinton, Packwood and Coughton Court, and smaller pieces of land, and is dedicated to providing an inclusive and friendly welcome to all. For us, facilities aren't a back office function, so you'll be out and about inspecting our properties and keeping on top of our systems. As part of the property team, you'll work closely with the Operations Manager in day to day tasks onsite. Reporting to the Operations Manager at Coughton, who acts as the Facilities Lead for the portfolio, you'll be accountable for the running of all aspects of facilities management across our properties, making sure we are safe and compliant. You'll manage a Facilities Co-ordinator and a Facilities Assistant. You'll also act as a Duty Manager. Working as part of our regular duty manager team, you'll be the designated main decision maker and responsible person on open days, working collaboratively with colleagues onsite to lead the team up to 6 days in every month as part of a regular rota, including weekend working. This means you'll be the first point of contact for any issues but you'll still benefit from the full support of your colleagues and Trust specialists, full training will be provided. We'd love to hear from you if you have: an understanding of facilities management and maintenance requirements good experience of broad compliance and risk management, including knowledge of Health & Safety, CDM regulations, Emergency procedures and Fire & Security procedures. good people and customer service skills experience of managing budgets, finances, projects and contracts/contractors good IT skills
Social Work Programmes Manager RBKC615978 Job Summary: Salary range: £55,497 - £63,045 per annum Work location: London Hours per week: 36 Contract type: Permanent Closing date: 23rd April 2024 Interview date: Week commencing 13th May 2024 About Us: Use your Practice Education and professional experience to support future generations of social workers in their education and career pathways. In the Bi-Borough Children's Services, we provide a range of services for a diverse population, which includes people living in some of the nation's most affluent and most deprived wards. Our Bi-Borough vision is to deliver high quality services that enable all children and young people to reach their full potential including those who are most vulnerable. Children and young people are at the heart of what we do, so as an organisation, we continually strive to strengthen our practice to drive continuous improvement and innovation. We do this, by relentlessly focusing on our workforce to draw out the creativity in practice which makes Bi-Borough such a special place to work, and help deliver outstanding outcomes for vulnerable children and families. As we expand our team, we're also enhancing our continuous professional development (CPD) offer and looking to improve our support for our Newly Qualified Social Workers who are undertaking the ASYE programme. There will be an increased emphasis on group supervision, including critical reflection, to support the development of professional expertise and promote resilience. There will also be additional teaching and mentoring of groups and individuals. Ultimately we aim to improve our recruitment and retention of social work professionals. The Role: As our new Social Work Programmes Manager, you will be at the heart of this change, making a positive impact on social work practice standards across the two boroughs. We'll look to you to create innovative, high-quality training and processes. Your expertise will be integral to delivering tailored support and expertise to facilitate learning and raise the quality of social work education and social work practice. Working with Practice Educators and Managers as well as partner organisations, you will foster a learning culture through the provision of strong leadership, and will champion core social work values and good practice. Please refer to the Job Description for more information. About You: Collaborative and committed to developing others, you'll be ready for the challenge of helping us adapt and evolve to improve our service. You're someone who can work independently in ambiguous situations and who has the confidence and resilience to build good relationships across two different organisations, bringing teams and individuals together. Excellent communication skills are, of course, essential. A qualified and registered Social Worker, with experience of working in a local authority setting, you'll hold a Practice Education Qualification such as Enabling Others Parts 1&2, Practice Teacher Award or PETHs. You'll have up-to-date knowledge of the legislation and regulatory requirements for CPD and registration with Social Work England. You must be able to prioritise a busy workload. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. CV's will not be considered for this role. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Apr 18, 2024
Full time
Social Work Programmes Manager RBKC615978 Job Summary: Salary range: £55,497 - £63,045 per annum Work location: London Hours per week: 36 Contract type: Permanent Closing date: 23rd April 2024 Interview date: Week commencing 13th May 2024 About Us: Use your Practice Education and professional experience to support future generations of social workers in their education and career pathways. In the Bi-Borough Children's Services, we provide a range of services for a diverse population, which includes people living in some of the nation's most affluent and most deprived wards. Our Bi-Borough vision is to deliver high quality services that enable all children and young people to reach their full potential including those who are most vulnerable. Children and young people are at the heart of what we do, so as an organisation, we continually strive to strengthen our practice to drive continuous improvement and innovation. We do this, by relentlessly focusing on our workforce to draw out the creativity in practice which makes Bi-Borough such a special place to work, and help deliver outstanding outcomes for vulnerable children and families. As we expand our team, we're also enhancing our continuous professional development (CPD) offer and looking to improve our support for our Newly Qualified Social Workers who are undertaking the ASYE programme. There will be an increased emphasis on group supervision, including critical reflection, to support the development of professional expertise and promote resilience. There will also be additional teaching and mentoring of groups and individuals. Ultimately we aim to improve our recruitment and retention of social work professionals. The Role: As our new Social Work Programmes Manager, you will be at the heart of this change, making a positive impact on social work practice standards across the two boroughs. We'll look to you to create innovative, high-quality training and processes. Your expertise will be integral to delivering tailored support and expertise to facilitate learning and raise the quality of social work education and social work practice. Working with Practice Educators and Managers as well as partner organisations, you will foster a learning culture through the provision of strong leadership, and will champion core social work values and good practice. Please refer to the Job Description for more information. About You: Collaborative and committed to developing others, you'll be ready for the challenge of helping us adapt and evolve to improve our service. You're someone who can work independently in ambiguous situations and who has the confidence and resilience to build good relationships across two different organisations, bringing teams and individuals together. Excellent communication skills are, of course, essential. A qualified and registered Social Worker, with experience of working in a local authority setting, you'll hold a Practice Education Qualification such as Enabling Others Parts 1&2, Practice Teacher Award or PETHs. You'll have up-to-date knowledge of the legislation and regulatory requirements for CPD and registration with Social Work England. You must be able to prioritise a busy workload. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. CV's will not be considered for this role. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Apr 17, 2024
Full time
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
Apr 17, 2024
Full time
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
STRATEGIC RESOURCES EUROPEAN RECRUITMENT CONSULTANTS LTD
Senior Commercial Adviser - Maternity cover (PAYE contract role until end December 2024) The purpose of the role is to develop and integrate new sources of captured CO2 from dispersed sites in the UK and internationally to the CCS transportation and storage project, including business development, implementation and execution of an emitter commercial development strategy ensuring alignment and integration between the strategic, commercial, regulatory and technical aspects of the project to help ensure an optimal commercial outcome for CCS, both to maximise value and appropriately manage risk. Areas of Accountability, Responsibility and Competence: Work collaboratively with the CCS leadership team to develop and implement the integrated commercial and technical strategy aimed at attracting new sources of pipeline and ship-based CO2 to the CCS transportation and storage system. Working together with the wider VCCS team, facilitating the development and implementation of an integrated, multi-disciplinary approach for the assessment, selection and high grading of new sources of pipeline and ship based CO2 in compliance with CCS system requirements. Working together with the wider CCS team, maintaining an integrated view of system constraints over life of system and future expansion opportunities. Represent the company in discussions with potential new pipeline and ship based capture customers and potential shipping development project partners. Working with the wider CCS team, develop and implement a shipping project development strategy. Liaise effectively with potential shipping partners on development of a UK and European CO2 shipping framework. Working with the Commercial Manager - CCS develop, negotiate and subsequently manage appropriate commercial agreements to secure new sources of pipeline and ship based CO2 complying with CCS T&S system requirements, including (but not limited to) study agreements, non-disclosure agreements, memorandums of understanding and collaboration agreements. Work collaboratively with the economics team to develop an economic model to support the appraisal of regulated, merchant and hybrid models of transport and storage. Represent company in UK regulatory and general industry forums as appropriate. Preparation of necessary materials for partner committee meetings. Together with the CCS communications lead, working with Investor Relations, Public Affairs and Communications to ensure accuracy and consistency of public and stakeholder messaging (both internal and external) and development of branding. Supporting the preparation of materials for the company's stage gate process and associated assurance requirements relating to the integration of new sources of CO2. Supporting budget and schedule management relating to the works required for integration of new sources of ship based CO2. Develop and maintain competitor awareness and analysis on transport and storage providers and analysis of capture demand pathways (decarbonised power, hydrogen, industrial, greenhouse gas removals) to inform future project strategy. Any other reasonable duty as per instruction by your manager. Critical Skills, Qualifications, Experience, etc.: Indicate either preferred or essential Essential: An individual with a broad experience base across both operational and functional areas with good technical knowledge and strong business acumen. Essential: An individual with knowledge of shipping of products Essential: An individual with project development experience Essential: Strong communication and networking skills with experience in business development Strong academic background: Degree qualified, with a high level of commercial and financial acumen and ability to learn from and influence others. Essential: Strong interpersonal and influencing skills, ability to develop an effective team and working relationships with key internal and external stakeholders. Essential: Knowledge of the CCUS Cluster Sequencing Process and Business Model development Essential: Demonstrated experience in working in multi-disciplined project teams. Essential: Self-driven and results oriented. Active and visible role model with strong collaboration, communication and teamworking skills.
Apr 17, 2024
Contractor
Senior Commercial Adviser - Maternity cover (PAYE contract role until end December 2024) The purpose of the role is to develop and integrate new sources of captured CO2 from dispersed sites in the UK and internationally to the CCS transportation and storage project, including business development, implementation and execution of an emitter commercial development strategy ensuring alignment and integration between the strategic, commercial, regulatory and technical aspects of the project to help ensure an optimal commercial outcome for CCS, both to maximise value and appropriately manage risk. Areas of Accountability, Responsibility and Competence: Work collaboratively with the CCS leadership team to develop and implement the integrated commercial and technical strategy aimed at attracting new sources of pipeline and ship-based CO2 to the CCS transportation and storage system. Working together with the wider VCCS team, facilitating the development and implementation of an integrated, multi-disciplinary approach for the assessment, selection and high grading of new sources of pipeline and ship based CO2 in compliance with CCS system requirements. Working together with the wider CCS team, maintaining an integrated view of system constraints over life of system and future expansion opportunities. Represent the company in discussions with potential new pipeline and ship based capture customers and potential shipping development project partners. Working with the wider CCS team, develop and implement a shipping project development strategy. Liaise effectively with potential shipping partners on development of a UK and European CO2 shipping framework. Working with the Commercial Manager - CCS develop, negotiate and subsequently manage appropriate commercial agreements to secure new sources of pipeline and ship based CO2 complying with CCS T&S system requirements, including (but not limited to) study agreements, non-disclosure agreements, memorandums of understanding and collaboration agreements. Work collaboratively with the economics team to develop an economic model to support the appraisal of regulated, merchant and hybrid models of transport and storage. Represent company in UK regulatory and general industry forums as appropriate. Preparation of necessary materials for partner committee meetings. Together with the CCS communications lead, working with Investor Relations, Public Affairs and Communications to ensure accuracy and consistency of public and stakeholder messaging (both internal and external) and development of branding. Supporting the preparation of materials for the company's stage gate process and associated assurance requirements relating to the integration of new sources of CO2. Supporting budget and schedule management relating to the works required for integration of new sources of ship based CO2. Develop and maintain competitor awareness and analysis on transport and storage providers and analysis of capture demand pathways (decarbonised power, hydrogen, industrial, greenhouse gas removals) to inform future project strategy. Any other reasonable duty as per instruction by your manager. Critical Skills, Qualifications, Experience, etc.: Indicate either preferred or essential Essential: An individual with a broad experience base across both operational and functional areas with good technical knowledge and strong business acumen. Essential: An individual with knowledge of shipping of products Essential: An individual with project development experience Essential: Strong communication and networking skills with experience in business development Strong academic background: Degree qualified, with a high level of commercial and financial acumen and ability to learn from and influence others. Essential: Strong interpersonal and influencing skills, ability to develop an effective team and working relationships with key internal and external stakeholders. Essential: Knowledge of the CCUS Cluster Sequencing Process and Business Model development Essential: Demonstrated experience in working in multi-disciplined project teams. Essential: Self-driven and results oriented. Active and visible role model with strong collaboration, communication and teamworking skills.