Senior Global Procurement Manager (HR & Talent) Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Overview Global Procurement is one of the Global Support Functions which form the common core of Haleon's operating model and drive Haleon's approach. Our contribution to the organization is critical. We enable better buying that drives value for Haleon and the consumers we serve. Our operating model is designed to bring scale, expertise, and a business-first mindset through our global category, cross-business-unit (BU), and strategy & delivery teams working together. In this role, the role holder will act as the category lead the HR & Talent categories which consist of HR Services, Learning & Development, Employee Services, Talent Acquisition and External Workforce Management. This category supports stakeholders across the HR function to deliver key business services to Haleon. This role is London based and is part of a direct team of 10, and is part of the wider Global Indirect procurement team. Experience of working within indirect procurement categories is essential, and experience in professional services categories is desirable. In this role you will be responsible for the development and implementation of global procurement strategies within the HR & Talent categories, which will form the foundation and direction of all regional category strategies and BU strategies. As such, this role will need to work closely with our regional procurement teams to ensure the global strategy accounts for regional and local market requirements while leveraging the global view and opportunities. Key Responsibilities Strategy and execution Create comprehensive global sourcing strategies for the HR & Talent categories, operating with a truly global and strategic mindset and in close collaboration with the BUs Have a clear understanding of how global and regional strategies affect local markets and how global and regional strategies align Managing complex sourcing projects and leading negotiations with suppliers on commercial and technical matters Educate and communicate with regional and BU procurement leads through effective communications Be the global expert in the spend categories Ensure global strategies reflect Haleon's sustainability and diversity objectives Benefit delivery Deliver benefits identified in strategies through effective and collaborative strategy execution with the BUs, aligned to assurance of supply (risk management), quality, service, cost and innovation Ensure financial benefits are managed in accordance with the Procurement Plan and Savings Methodology approach, ensuring business unit and Finance agreement to financial value delivered and transparency on treatment of benefits in the budgeting process Partner closely with finance stakeholders to ensure cost objectives of Haleon are achieved and impacts to the P&L are understood Business partnering & stakeholder management in Haleon Influence key global and regional stakeholders and business partners to support strategy development, endorse recommended strategies, support execution, and agree how benefit delivery will be budgeted Develop relationships with key stakeholders at senior levels to develop, agree and execute procurement strategies at a global & BU level Understanding of the market trends Partner with key stakeholders in Finance & Legal to ensure Haleon financial, commercial & legal objectives are met Be the Business Partner main point of contact and lead initiatives such as monthly reviews, QBRs, etc. External supplier relationships Build strategic relationships with key global suppliers and lead initiatives to ensure value is driven from these relationships, as well as mitigate risk in the supply base Ensure global and regional considerations are accounted for in supplier relationships Manage the supply base for the categories within scope through robust performance management. Ensure supplier performance is understood and measured. Lead all contract planning, negotiation, execution, interpretation and maintenance with global suppliers Develop and Implement Operational excellence strategies and plans for key global suppliers to drive improvements against KPIs. Supply chain & risk management Transform the supply chain to release value and make Haleon more responsive to business and customer needs - for example in cost control, complexity reduction, simplification, best practice procurement and use of KPIs Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. Qualifications & Skills: 7+ years of operational Procurement experience Knowledge of Procurement tools such as sourcing, quotation analysis, contract negotiation, supplier review, supplier development and others Demonstrated expertise in managing categories, particularly category strategy development and implementation, stakeholder management and supplier relationship management In-depth understanding of external environment and supplier relationship models Strong knowledge of finance (cost benchmark, financial audit with key suppliers) and legal matters (contracting) Clear understanding of business value, business priorities, and potential implementation risks Significant experience working in a matrix (global/ regional) business environment Strong networking skills and a proven ability to build productive and collaborative relationships with stakeholders and business partners Ability to prioritize multiple tasks across multiple projects using project management skills Strong analytical, written and verbal communications, and influencing skills Ability to work in high pressure environment, often under tight deadlines Experience with risk management Motivation for professional development and willingness to coach, mentor and train others Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service . click apply for full job details
Apr 18, 2024
Full time
Senior Global Procurement Manager (HR & Talent) Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Overview Global Procurement is one of the Global Support Functions which form the common core of Haleon's operating model and drive Haleon's approach. Our contribution to the organization is critical. We enable better buying that drives value for Haleon and the consumers we serve. Our operating model is designed to bring scale, expertise, and a business-first mindset through our global category, cross-business-unit (BU), and strategy & delivery teams working together. In this role, the role holder will act as the category lead the HR & Talent categories which consist of HR Services, Learning & Development, Employee Services, Talent Acquisition and External Workforce Management. This category supports stakeholders across the HR function to deliver key business services to Haleon. This role is London based and is part of a direct team of 10, and is part of the wider Global Indirect procurement team. Experience of working within indirect procurement categories is essential, and experience in professional services categories is desirable. In this role you will be responsible for the development and implementation of global procurement strategies within the HR & Talent categories, which will form the foundation and direction of all regional category strategies and BU strategies. As such, this role will need to work closely with our regional procurement teams to ensure the global strategy accounts for regional and local market requirements while leveraging the global view and opportunities. Key Responsibilities Strategy and execution Create comprehensive global sourcing strategies for the HR & Talent categories, operating with a truly global and strategic mindset and in close collaboration with the BUs Have a clear understanding of how global and regional strategies affect local markets and how global and regional strategies align Managing complex sourcing projects and leading negotiations with suppliers on commercial and technical matters Educate and communicate with regional and BU procurement leads through effective communications Be the global expert in the spend categories Ensure global strategies reflect Haleon's sustainability and diversity objectives Benefit delivery Deliver benefits identified in strategies through effective and collaborative strategy execution with the BUs, aligned to assurance of supply (risk management), quality, service, cost and innovation Ensure financial benefits are managed in accordance with the Procurement Plan and Savings Methodology approach, ensuring business unit and Finance agreement to financial value delivered and transparency on treatment of benefits in the budgeting process Partner closely with finance stakeholders to ensure cost objectives of Haleon are achieved and impacts to the P&L are understood Business partnering & stakeholder management in Haleon Influence key global and regional stakeholders and business partners to support strategy development, endorse recommended strategies, support execution, and agree how benefit delivery will be budgeted Develop relationships with key stakeholders at senior levels to develop, agree and execute procurement strategies at a global & BU level Understanding of the market trends Partner with key stakeholders in Finance & Legal to ensure Haleon financial, commercial & legal objectives are met Be the Business Partner main point of contact and lead initiatives such as monthly reviews, QBRs, etc. External supplier relationships Build strategic relationships with key global suppliers and lead initiatives to ensure value is driven from these relationships, as well as mitigate risk in the supply base Ensure global and regional considerations are accounted for in supplier relationships Manage the supply base for the categories within scope through robust performance management. Ensure supplier performance is understood and measured. Lead all contract planning, negotiation, execution, interpretation and maintenance with global suppliers Develop and Implement Operational excellence strategies and plans for key global suppliers to drive improvements against KPIs. Supply chain & risk management Transform the supply chain to release value and make Haleon more responsive to business and customer needs - for example in cost control, complexity reduction, simplification, best practice procurement and use of KPIs Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. Qualifications & Skills: 7+ years of operational Procurement experience Knowledge of Procurement tools such as sourcing, quotation analysis, contract negotiation, supplier review, supplier development and others Demonstrated expertise in managing categories, particularly category strategy development and implementation, stakeholder management and supplier relationship management In-depth understanding of external environment and supplier relationship models Strong knowledge of finance (cost benchmark, financial audit with key suppliers) and legal matters (contracting) Clear understanding of business value, business priorities, and potential implementation risks Significant experience working in a matrix (global/ regional) business environment Strong networking skills and a proven ability to build productive and collaborative relationships with stakeholders and business partners Ability to prioritize multiple tasks across multiple projects using project management skills Strong analytical, written and verbal communications, and influencing skills Ability to work in high pressure environment, often under tight deadlines Experience with risk management Motivation for professional development and willingness to coach, mentor and train others Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service . click apply for full job details
We're growing and want you to be a part of our journey. As an integral member of our team, the chosen candidate would assume the role of Training and Competence Manager at Isio. In this capacity, they will manage our firm's adherence with the guidelines and regulations stipulated by the Financial Conduct Authority (FCA). This role can be based in any of our regional city centre offices, with a hybrid workstyle. Role and Responsibilities Implement and oversee effective Training and Competence (T&C) regime in line with FCA regulations for retail and professional client businesses. Understand, interpret, and communicate complex rules and regulations to colleagues with varying levels of understanding of regulatory complexities. Maintain and improve internal control systems to ensure compliance with FCA standards. Identify the training needs at all levels, design and implement tailored training programmes to embed regulatory requirements into daily workflows. Provision of advice and support on competence and training matters associated with new business initiatives and projects. Regular reporting on the effectiveness of the T&C regime to the Senior Management, highlighting any areas of potential risk. Manage, guide and mentor all employees towards achieving their competence. Experience and Competencies Required Proven experience as a Training and Competence Manager or a similar role in a Financial Services environment, preferably with businesses supporting retail clients. Sound knowledge of FCA regulations, preferably within the pensions industry. Excellent communication and interpersonal skills to interact with individuals at all levels. Strong training and development skills with a proven track record. Proficiency in MS Office, with proficient reporting abilities. Strong analytical and problem-solving skills. Education and Qualifications Professional qualifications in a relevant area will be considered as an advantage. We encourage candidates who are certified competent under FCA guidelines to apply for this position. The Training and Competence Manager position requires a high level of organisational, strategic, and motivational skills, with a strong focus on developing and maintaining FCA training programs across Isio. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package, including a bonus scheme. A defined contribution pension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Apr 17, 2024
Full time
We're growing and want you to be a part of our journey. As an integral member of our team, the chosen candidate would assume the role of Training and Competence Manager at Isio. In this capacity, they will manage our firm's adherence with the guidelines and regulations stipulated by the Financial Conduct Authority (FCA). This role can be based in any of our regional city centre offices, with a hybrid workstyle. Role and Responsibilities Implement and oversee effective Training and Competence (T&C) regime in line with FCA regulations for retail and professional client businesses. Understand, interpret, and communicate complex rules and regulations to colleagues with varying levels of understanding of regulatory complexities. Maintain and improve internal control systems to ensure compliance with FCA standards. Identify the training needs at all levels, design and implement tailored training programmes to embed regulatory requirements into daily workflows. Provision of advice and support on competence and training matters associated with new business initiatives and projects. Regular reporting on the effectiveness of the T&C regime to the Senior Management, highlighting any areas of potential risk. Manage, guide and mentor all employees towards achieving their competence. Experience and Competencies Required Proven experience as a Training and Competence Manager or a similar role in a Financial Services environment, preferably with businesses supporting retail clients. Sound knowledge of FCA regulations, preferably within the pensions industry. Excellent communication and interpersonal skills to interact with individuals at all levels. Strong training and development skills with a proven track record. Proficiency in MS Office, with proficient reporting abilities. Strong analytical and problem-solving skills. Education and Qualifications Professional qualifications in a relevant area will be considered as an advantage. We encourage candidates who are certified competent under FCA guidelines to apply for this position. The Training and Competence Manager position requires a high level of organisational, strategic, and motivational skills, with a strong focus on developing and maintaining FCA training programs across Isio. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package, including a bonus scheme. A defined contribution pension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Permanent - Full Time - 37.5 Hours We have a fantastic opportunity for a Building Services Manager to join our team within Lovell's London regional office covering North West, East and South East London, with a requirement to visit our sites across the London area. Within the role, you will manage the various mechanical and electrical (M&E) related subcontractors through your contractor design portion (CDP) design development, site installation, testing & commissioning, and client handover processes, and ensure all works are fully coordinated and delivered in accordance with the contract ER's and programme. An experienced Building Services Manager, you will be qualified in mechanical and/or electrical disciplines and have a full understanding of detailed M&E procedures at design, procurement, installation, and completion/handover phases of a given scheme. With a good level of technical and professional expertise, you will be able to technically review M&E design, installation and commissioning programmes and have a good understanding of regulatory requirements, industry standards and best practice in this regard. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Apr 16, 2024
Full time
Permanent - Full Time - 37.5 Hours We have a fantastic opportunity for a Building Services Manager to join our team within Lovell's London regional office covering North West, East and South East London, with a requirement to visit our sites across the London area. Within the role, you will manage the various mechanical and electrical (M&E) related subcontractors through your contractor design portion (CDP) design development, site installation, testing & commissioning, and client handover processes, and ensure all works are fully coordinated and delivered in accordance with the contract ER's and programme. An experienced Building Services Manager, you will be qualified in mechanical and/or electrical disciplines and have a full understanding of detailed M&E procedures at design, procurement, installation, and completion/handover phases of a given scheme. With a good level of technical and professional expertise, you will be able to technically review M&E design, installation and commissioning programmes and have a good understanding of regulatory requirements, industry standards and best practice in this regard. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Apr 16, 2024
Full time
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
About the job Are you a Motivated Indirect Tax aficionado who thrives in deeply technical environments? Do you challenge tax risks looking for resolution of complex issues through dispute resolution or litigation? Are you a Subject Matter expert on wider Tax and Commercial issues across the Finance Sector able to tackle VAT risks and identify future ones? Do you lead on tax disputes, able through partnering and collaboration with a range of stakeholders to reach desired outcomes? Are you an inspiring leader, more than a bean counter or button pusher who can see the bigger picture, advocating and mentoring others as you improve on your craft? Can you work a Flexi and Hybrid working week across either Croydon or Stratford? Would you like to take home a Total Annual package of £93.733 (Base+Pens STC)? If so, read on . About our Team Large Business (LB) is a directorate within Customer Compliance Group (CCG) in HMRC. LB is responsible for over 2,000 of the largest businesses in the UK, bringing in over £9bn in compliance yield per annum. This an exciting time to join a fast paced, ambitious role in a technical and complex environment. You will be welcomed into our specialist indirect tax team in Large Business in London where we mainly deal with financial services businesses. As one of our Senior Indirect Tax Specialists, you will lead on some of our most high risk and sensitive interventions as well as coordinating and supporting cases being worked by other VAT specialists. Working closely with our Customer Compliance Managers and providing co-ordination and technical leadership across the whole of our regional VAT community. Want to learn more about what an HMRC Senior Indirect Tax Specialist does? or gain advice on the Recruitment or Application Process? Speak to Alkis Michael or Dom Stewart who are both leaders within HMRC's Tax and Large Business Community to assist you with those queries around the role itself. Or speak to the Recruitment Partner for this role Matt Mickler while the role is live. Reach us all through (url removed) PLEASE PUT "SeniorTaxRecruitmentHelp" in the subject if you need support with Application or HR queries. PLEASE PUT "SeniorTaxGuruHelp" in the subject to glean knowledge from our Senior Tax Leadership. We welcome emails from serious Large Business Focused Senior Indirect Tax people. Please follow link through to application to learn more and apply. Before Mon 29/4 11:55pm Person Specification Providing technical and operational leadership in addressing the largest VAT risks in LB London, ensuring that they are worked in a project way. Influencing the strategic direction for the LB London s VAT community. Leading on all aspects of high priority VAT enquiries, involving complex and often contentious issues, such as the interpretation of the finance exemption and the operation of multi-sector partial exemption methods used by global businesses. Supporting others in making considered, fully evidence-based decisions, in conjunction with a range collaborators and team members. Standing by and leading on your decisions in litigation when required. Coordinating the profiling and prioritisation of VAT risks in LB London, working with other tax specialists, Customer Compliance Managers, and others to ensure a unified approach. Coaching and Influencing others to a detailed level around indirect tax, proven by an appropriate professional qualification and/or considerable relevant experience. As part of the application process, you will be asked to provide the following: A CV including your job history maximum of 1000-words. Please provide your most recent and relevant experience on how you meet the "Person Specification" part of the advert with examples through your career experience. Please remove all personal details that may identify you or others. Learn more from our application page.
Apr 16, 2024
Full time
About the job Are you a Motivated Indirect Tax aficionado who thrives in deeply technical environments? Do you challenge tax risks looking for resolution of complex issues through dispute resolution or litigation? Are you a Subject Matter expert on wider Tax and Commercial issues across the Finance Sector able to tackle VAT risks and identify future ones? Do you lead on tax disputes, able through partnering and collaboration with a range of stakeholders to reach desired outcomes? Are you an inspiring leader, more than a bean counter or button pusher who can see the bigger picture, advocating and mentoring others as you improve on your craft? Can you work a Flexi and Hybrid working week across either Croydon or Stratford? Would you like to take home a Total Annual package of £93.733 (Base+Pens STC)? If so, read on . About our Team Large Business (LB) is a directorate within Customer Compliance Group (CCG) in HMRC. LB is responsible for over 2,000 of the largest businesses in the UK, bringing in over £9bn in compliance yield per annum. This an exciting time to join a fast paced, ambitious role in a technical and complex environment. You will be welcomed into our specialist indirect tax team in Large Business in London where we mainly deal with financial services businesses. As one of our Senior Indirect Tax Specialists, you will lead on some of our most high risk and sensitive interventions as well as coordinating and supporting cases being worked by other VAT specialists. Working closely with our Customer Compliance Managers and providing co-ordination and technical leadership across the whole of our regional VAT community. Want to learn more about what an HMRC Senior Indirect Tax Specialist does? or gain advice on the Recruitment or Application Process? Speak to Alkis Michael or Dom Stewart who are both leaders within HMRC's Tax and Large Business Community to assist you with those queries around the role itself. Or speak to the Recruitment Partner for this role Matt Mickler while the role is live. Reach us all through (url removed) PLEASE PUT "SeniorTaxRecruitmentHelp" in the subject if you need support with Application or HR queries. PLEASE PUT "SeniorTaxGuruHelp" in the subject to glean knowledge from our Senior Tax Leadership. We welcome emails from serious Large Business Focused Senior Indirect Tax people. Please follow link through to application to learn more and apply. Before Mon 29/4 11:55pm Person Specification Providing technical and operational leadership in addressing the largest VAT risks in LB London, ensuring that they are worked in a project way. Influencing the strategic direction for the LB London s VAT community. Leading on all aspects of high priority VAT enquiries, involving complex and often contentious issues, such as the interpretation of the finance exemption and the operation of multi-sector partial exemption methods used by global businesses. Supporting others in making considered, fully evidence-based decisions, in conjunction with a range collaborators and team members. Standing by and leading on your decisions in litigation when required. Coordinating the profiling and prioritisation of VAT risks in LB London, working with other tax specialists, Customer Compliance Managers, and others to ensure a unified approach. Coaching and Influencing others to a detailed level around indirect tax, proven by an appropriate professional qualification and/or considerable relevant experience. As part of the application process, you will be asked to provide the following: A CV including your job history maximum of 1000-words. Please provide your most recent and relevant experience on how you meet the "Person Specification" part of the advert with examples through your career experience. Please remove all personal details that may identify you or others. Learn more from our application page.
Director of Presales Solution Architecture Remote - EMEA / Commercial Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you've banked online, used an app to check the news, or perhaps even driven a connected car, API's, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent - even Antarctica. Our Mission Tyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and remote working from anywhere in the world , for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more: The role: Tyk is actively seeking an accomplished and dynamic Director of Solution Architecture to lead and inspire our team of Solution Architects. As a key player in our EMEA Commercial Team, you will drive team development, foster a customer-centric culture, and achieve strategic goals. If you are a seasoned professional with a proven track record in technical leadership, customer engagement, and team management, we want to hear from you! Here's what you'll be getting up to: As the Director of Solution Architecture for our EMEA team you will: Manage and lead Solution Architects, overseeing their technical development Lead the development and execution of skill and personal development plans for the Solution Architecture Team. Ensure the proficiency of Solutions Architect specialists in effectively engaging with clients and prospects. Identify and nurture region-specific skills to comprehensively cover the entire technical stack. Provide training and equip Presales, Customer, and Channel Solution Architects for their respective roles. Develop assets, artifacts, and processes to elevate the team's operational standards. Review high-value customer engagements and execute success plans Enable Solution Architects to deliver a best-in-class customer experience. Cultivate and promote a proactive customer experience culture within the team. Serve as a regional point of escalation for technical support, providing guidance in high-value customer situations. Share team successes, aligning them with goals, targets, and expectations. Contribute to Tyk's market visibility through asset creation and active participation in events. Conduct stakeholder meetings to represent the customer and design shared processes Maintain accurate KPIs and OKRs Collaborate with the VP of Sales to set individual and team goals, regional revenue, and customer KPIs. Establish and drive OKRs for the regional Solution Architecture team. Collaborate with the VP of Sales to meet regional revenue targets Standardise processes and assets in collaboration with other Directors of Solution Architecture. Advocate for best practices and effectively communicate complex technical requirements to internal teams. Support other teams through constructive feedback, challenge, and knowledge sharing. Contribute to business projects, GTM processes, and future growth plans. Engage directly with engineers and users to inform product and company vision. Here's what we're looking for: Extensive expertise within solution architecture, cloud-native principles, and internet foundations. Solid experience as a people manager, developing high-performing teams. Background in solution architecture and knowledge of software development practices. Proficiency in Linux, scripting, internet technologies, and databases. Strong understanding of DevOps, deployment practices, and relevant technologies. Comprehensive experience in backend engineering or solution architecture for complex systems. Familiarity with K8s, EC2, AKS, Docker, GoLang, gRPC, GraphQL, SSL/TLS, Caching, Redis, Mongo, CI/CD. Proven experience defining, managing, and enabling successful proof of concepts. Advantageous: experience in Go, C, or C++ and domain expertise in API Management. Here's why you should join us: Everyone has unlimited paid holiday. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all. Employee share scheme Generous maternity and paternity leave Company retreats We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better! Our values tell the story of Tyk - here's how: It's ok to screw up! We've found that it's often the 'stupid' or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have! The only stupid idea, is the untested one! It's in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we'd do it again! Trust starts with you - make it count! Trust is a two-way street - instill it from day one! We have each other's back - we're all on the same team. Think before you speak or act. Make things, better! Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see. Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 16, 2024
Full time
Director of Presales Solution Architecture Remote - EMEA / Commercial Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you've banked online, used an app to check the news, or perhaps even driven a connected car, API's, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent - even Antarctica. Our Mission Tyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and remote working from anywhere in the world , for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more: The role: Tyk is actively seeking an accomplished and dynamic Director of Solution Architecture to lead and inspire our team of Solution Architects. As a key player in our EMEA Commercial Team, you will drive team development, foster a customer-centric culture, and achieve strategic goals. If you are a seasoned professional with a proven track record in technical leadership, customer engagement, and team management, we want to hear from you! Here's what you'll be getting up to: As the Director of Solution Architecture for our EMEA team you will: Manage and lead Solution Architects, overseeing their technical development Lead the development and execution of skill and personal development plans for the Solution Architecture Team. Ensure the proficiency of Solutions Architect specialists in effectively engaging with clients and prospects. Identify and nurture region-specific skills to comprehensively cover the entire technical stack. Provide training and equip Presales, Customer, and Channel Solution Architects for their respective roles. Develop assets, artifacts, and processes to elevate the team's operational standards. Review high-value customer engagements and execute success plans Enable Solution Architects to deliver a best-in-class customer experience. Cultivate and promote a proactive customer experience culture within the team. Serve as a regional point of escalation for technical support, providing guidance in high-value customer situations. Share team successes, aligning them with goals, targets, and expectations. Contribute to Tyk's market visibility through asset creation and active participation in events. Conduct stakeholder meetings to represent the customer and design shared processes Maintain accurate KPIs and OKRs Collaborate with the VP of Sales to set individual and team goals, regional revenue, and customer KPIs. Establish and drive OKRs for the regional Solution Architecture team. Collaborate with the VP of Sales to meet regional revenue targets Standardise processes and assets in collaboration with other Directors of Solution Architecture. Advocate for best practices and effectively communicate complex technical requirements to internal teams. Support other teams through constructive feedback, challenge, and knowledge sharing. Contribute to business projects, GTM processes, and future growth plans. Engage directly with engineers and users to inform product and company vision. Here's what we're looking for: Extensive expertise within solution architecture, cloud-native principles, and internet foundations. Solid experience as a people manager, developing high-performing teams. Background in solution architecture and knowledge of software development practices. Proficiency in Linux, scripting, internet technologies, and databases. Strong understanding of DevOps, deployment practices, and relevant technologies. Comprehensive experience in backend engineering or solution architecture for complex systems. Familiarity with K8s, EC2, AKS, Docker, GoLang, gRPC, GraphQL, SSL/TLS, Caching, Redis, Mongo, CI/CD. Proven experience defining, managing, and enabling successful proof of concepts. Advantageous: experience in Go, C, or C++ and domain expertise in API Management. Here's why you should join us: Everyone has unlimited paid holiday. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all. Employee share scheme Generous maternity and paternity leave Company retreats We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better! Our values tell the story of Tyk - here's how: It's ok to screw up! We've found that it's often the 'stupid' or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have! The only stupid idea, is the untested one! It's in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we'd do it again! Trust starts with you - make it count! Trust is a two-way street - instill it from day one! We have each other's back - we're all on the same team. Think before you speak or act. Make things, better! Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see. Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. As the Head of Strategic Account Management UKI, you will be responsible for leading and managing the team responsible for the most strategic Service Providers for Acronis in your region as well as managing you own list of strategic accounts. The ideal candidate will have a strong background in Cyber Security and IT, demonstrate leadership qualities, and have a proven track record of successfully managing large and important accounts directly and via a team of sales professionals. This individual will need to work in close collaboration with their account management team as well as the functional leaders who have various responsibilities across the global organization. The most important objective starts with increasing Acronis' revenue with these partners, but is driven from the bottoms up through customer acquisition, workload adoption, and cross selling of all Acronis solutions. This role is ideal for an individual with a strong strategic and tactical sales management skills. It requires a sales leader who can balance short-term sales activities with long-term strategic initiatives. WHAT YOU'LL DO Develop and implement a strategic 12 month plan for growing top-tier service providers in your region Evaluate not just the account potential, but the overall market potential for Acronis services in your given territory. Stay up-to-date on industry trends and changes in order to identify new opportunities for service provider partnerships Work closely with Regional Marketing Managers to develop marketing campaigns with the Marketing team to target specific SPs in your region and build plans that demonstrate clear ROI Work with General Managers in your region to align on regional strategy Run events across region to enable SPs to expand their usage of Acronis Maintain an excellent level of technical expertise within the Strategic Partner Account Management team Establish relationships with key decision makers at Strategic Service Providers Negotiate various contracts, including upgrades, with service providers For partners that are involved in the program, align with the key stakeholders in your regions and counterparts within the service provider to ensure all assets are leveraged Monitor and evaluate the performance of Strategic Partner Account Management team to ensure they meet the company's standards Work closely with internal teams to identify and address any issues or concerns with service providers Grow incremental Annual Recurring Revenue/sales through the management of sales initiatives Align closely with teams responsible for training, on-boarding, and enablement of new/prospective service providers - including the Strategic Partner Account Managers Expected to deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Acronis sales management team. Create, implement, execute and manage marketing and promotional campaigns and activity through each Service Provider partner Develop & manage all business planning aspects to drive tight alignment with managed partners Be involved in conducting Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners Monitor Acronis Partner Passports to ensure accurate data about each Service Provider leveraging Customer Relationship Management tools Enable cross functional cooperation between Sales, Marketing, Professional Services, Acronis Academy, and other teams including Acronis executives as necessary Establish regular cadence and rhythm of business with your team and align with all strategic service providers Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication. Work with Strategic Partner Account managers to help them enable Strategic Partners to sell to their existing base of customers to increase adoption of Acronis Cyber Protection services WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Must have is relevant experience in cyber security sales -experience in backup, disaster recovery, RMM/PSA and/or closely related cloud technologies would be beneficial 5+ years of total large account management experience 3+ years of experience managing high-performance sales teams Bachelor's Degree or relevant work experience Self-starter and independent, high-energy culture we are looking for impact players Hybrid position, need to be very aggressive at establishing relationships with new providers Solid strategic business development, planning and acumen, along with strong tactical implementation sales skills Must have the technical understanding and competency to deliver a sales and product training on the Acronis software solutions, based around product positioning and client technical requirements Excellent Sales forecasting and modeling skills Proven track record of succeeding in a highly-leveraged channel sales environment, where leadership of the channel drives sales from an inside sales/lead development team Outstanding written and oral communication and presentation skills Detail oriented, with excellent planning and follow-up skills Working knowledge of MS Office and Management of daily activities through CRM applications including Sales Force Displays exceptional personal and business ethics and moral character Regional travel is required in the role. Must be willing to travel on a frequent basis as required High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up WHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment-all at a low and predictable cost. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Apr 16, 2024
Full time
Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. As the Head of Strategic Account Management UKI, you will be responsible for leading and managing the team responsible for the most strategic Service Providers for Acronis in your region as well as managing you own list of strategic accounts. The ideal candidate will have a strong background in Cyber Security and IT, demonstrate leadership qualities, and have a proven track record of successfully managing large and important accounts directly and via a team of sales professionals. This individual will need to work in close collaboration with their account management team as well as the functional leaders who have various responsibilities across the global organization. The most important objective starts with increasing Acronis' revenue with these partners, but is driven from the bottoms up through customer acquisition, workload adoption, and cross selling of all Acronis solutions. This role is ideal for an individual with a strong strategic and tactical sales management skills. It requires a sales leader who can balance short-term sales activities with long-term strategic initiatives. WHAT YOU'LL DO Develop and implement a strategic 12 month plan for growing top-tier service providers in your region Evaluate not just the account potential, but the overall market potential for Acronis services in your given territory. Stay up-to-date on industry trends and changes in order to identify new opportunities for service provider partnerships Work closely with Regional Marketing Managers to develop marketing campaigns with the Marketing team to target specific SPs in your region and build plans that demonstrate clear ROI Work with General Managers in your region to align on regional strategy Run events across region to enable SPs to expand their usage of Acronis Maintain an excellent level of technical expertise within the Strategic Partner Account Management team Establish relationships with key decision makers at Strategic Service Providers Negotiate various contracts, including upgrades, with service providers For partners that are involved in the program, align with the key stakeholders in your regions and counterparts within the service provider to ensure all assets are leveraged Monitor and evaluate the performance of Strategic Partner Account Management team to ensure they meet the company's standards Work closely with internal teams to identify and address any issues or concerns with service providers Grow incremental Annual Recurring Revenue/sales through the management of sales initiatives Align closely with teams responsible for training, on-boarding, and enablement of new/prospective service providers - including the Strategic Partner Account Managers Expected to deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Acronis sales management team. Create, implement, execute and manage marketing and promotional campaigns and activity through each Service Provider partner Develop & manage all business planning aspects to drive tight alignment with managed partners Be involved in conducting Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners Monitor Acronis Partner Passports to ensure accurate data about each Service Provider leveraging Customer Relationship Management tools Enable cross functional cooperation between Sales, Marketing, Professional Services, Acronis Academy, and other teams including Acronis executives as necessary Establish regular cadence and rhythm of business with your team and align with all strategic service providers Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication. Work with Strategic Partner Account managers to help them enable Strategic Partners to sell to their existing base of customers to increase adoption of Acronis Cyber Protection services WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Must have is relevant experience in cyber security sales -experience in backup, disaster recovery, RMM/PSA and/or closely related cloud technologies would be beneficial 5+ years of total large account management experience 3+ years of experience managing high-performance sales teams Bachelor's Degree or relevant work experience Self-starter and independent, high-energy culture we are looking for impact players Hybrid position, need to be very aggressive at establishing relationships with new providers Solid strategic business development, planning and acumen, along with strong tactical implementation sales skills Must have the technical understanding and competency to deliver a sales and product training on the Acronis software solutions, based around product positioning and client technical requirements Excellent Sales forecasting and modeling skills Proven track record of succeeding in a highly-leveraged channel sales environment, where leadership of the channel drives sales from an inside sales/lead development team Outstanding written and oral communication and presentation skills Detail oriented, with excellent planning and follow-up skills Working knowledge of MS Office and Management of daily activities through CRM applications including Sales Force Displays exceptional personal and business ethics and moral character Regional travel is required in the role. Must be willing to travel on a frequent basis as required High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy Outstanding organizational, problem solving, and multi-tasking skills Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities Self-motivated, proactive, and able to work with minimal supervision Passion and commitment to succeed by working hard and never giving up WHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment-all at a low and predictable cost. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Regional Manager Building Control Birmingham Permanent Salary Dependent on Experience The Client Our client is a well-established client who provide building control services on a variety of domestic, residential, commercial and industrial projects. To work with homeowners, builders, architects and agents to ensure that any work carried out complies with Building Regulations and associated legislation; this includes providing practical advice and guidance where necessary. The Responsibilities To contribute to the growth and development of the designated region to include business development, dissemination of work, accountable decision making, ongoing business improvements and efficiencies, supporting and mentoring of Team Members. To continue to deliver a highly technical and professional service to clients - including homeowners, builders, architects and agents - on a variety of domestic, residential, commercial and industrial projects to ensure compliance with Building Regulations and associated legislation; this includes providing practical advice and guidance where necessary. To ensure that all work carried out and advice given is in line with the companies aims and objectives, and in accordance with the Standard Operating Procedures and QA systems. Key Responsibilities:- Regional Management - To support the director responsible for the regional office by carrying out the following activities: To work alongside the line manager to develop the designated region by identifying and exploiting new business opportunities. To adopt Quadrant s collaborate management style, empowering staff to take ownership of their projects and outcomes, increase engagement and promote trust amongst the team. To monitor and manage the dissemination of work to ensure fair and even distribution across team members. To act as a first point of contact for team members, advising and making senior level decisions where appropriate, referring any serious or critical issues to the line manager responsible for the regional office. To monitor adherence to processes and Standard Operating Procedures and QA systems; report any serious issues to the line manager. To facilitate and encourage communication across the team to improve efficiency in all areas. To identify and reduce waste (including areas such as duplication of effort, mileage, etc). To support and mentor other members of the technical team, including those less experienced members of staff (trainees or apprentices). To conduct performance appraisals on a bi-annual basis and hold regular 1:1 and team meetings (in collaboration with the line manager). Project Management To provide pre-application advice to clients / potential clients in relation to Building Regulations. Assess and set fees ensuring that the scope of work is agreed with the client. Generate quotations. Vet applicable documents to ensure compliance with the Building Regulations and associated statutory legislation and guidance. Attend client and design meetings. Carry out plan checks to ensure compliance with Building Regulations. Carry out site inspections of work to ensure compliance with Building Regulations. Ensure that all projects and inspection records, etc. are accurately recorded on the company database. Compile technical reports. Carry out all duties in accordance with the Company s QA procedures. Develop and maintain excellent internal and external stakeholder relationships. Identify and secure new business. Participate in training as necessary to remain up to date with new systems of work and legislation and to ensure continuous improvement. Support new members of staff on Company Database, Company systems and processes, etc. Provide support and advice to new and existing members of staff on Building Control matters. Comply with all relevant health and safety legislation and guidelines set out by the Company. Undertake any other duties as may be reasonably required, commensurate with experience and competency, as directed by a Director. Skills and Experience: Degree level qualification in Building Control, Building Surveying, Building Studies (or equivalent). Professional membership of RICS / CABE Anticipating a minimum of Level 2 under BSR registration Ability to apply a practical, common sense approach to Building Control. Ability to adopt Quadrant s collaborative management style. Ability to communicate effectively, imparting information in a non-confrontational, professional manner. Ability to motivate and encourage others. Self-motivated with the ability to work autonomously. Possess effective time management and planning skills with the ability to take responsibility for own productivity. Full UK driving license. The ability to portray a professional image and a high level of discretion at all times. Confident in the use of IT systems. Benefits 28 Days holiday + Stats Private Medical Care Pension Car Allowance + 45pm Death in Service Memberships/CPD training
Apr 15, 2024
Full time
Regional Manager Building Control Birmingham Permanent Salary Dependent on Experience The Client Our client is a well-established client who provide building control services on a variety of domestic, residential, commercial and industrial projects. To work with homeowners, builders, architects and agents to ensure that any work carried out complies with Building Regulations and associated legislation; this includes providing practical advice and guidance where necessary. The Responsibilities To contribute to the growth and development of the designated region to include business development, dissemination of work, accountable decision making, ongoing business improvements and efficiencies, supporting and mentoring of Team Members. To continue to deliver a highly technical and professional service to clients - including homeowners, builders, architects and agents - on a variety of domestic, residential, commercial and industrial projects to ensure compliance with Building Regulations and associated legislation; this includes providing practical advice and guidance where necessary. To ensure that all work carried out and advice given is in line with the companies aims and objectives, and in accordance with the Standard Operating Procedures and QA systems. Key Responsibilities:- Regional Management - To support the director responsible for the regional office by carrying out the following activities: To work alongside the line manager to develop the designated region by identifying and exploiting new business opportunities. To adopt Quadrant s collaborate management style, empowering staff to take ownership of their projects and outcomes, increase engagement and promote trust amongst the team. To monitor and manage the dissemination of work to ensure fair and even distribution across team members. To act as a first point of contact for team members, advising and making senior level decisions where appropriate, referring any serious or critical issues to the line manager responsible for the regional office. To monitor adherence to processes and Standard Operating Procedures and QA systems; report any serious issues to the line manager. To facilitate and encourage communication across the team to improve efficiency in all areas. To identify and reduce waste (including areas such as duplication of effort, mileage, etc). To support and mentor other members of the technical team, including those less experienced members of staff (trainees or apprentices). To conduct performance appraisals on a bi-annual basis and hold regular 1:1 and team meetings (in collaboration with the line manager). Project Management To provide pre-application advice to clients / potential clients in relation to Building Regulations. Assess and set fees ensuring that the scope of work is agreed with the client. Generate quotations. Vet applicable documents to ensure compliance with the Building Regulations and associated statutory legislation and guidance. Attend client and design meetings. Carry out plan checks to ensure compliance with Building Regulations. Carry out site inspections of work to ensure compliance with Building Regulations. Ensure that all projects and inspection records, etc. are accurately recorded on the company database. Compile technical reports. Carry out all duties in accordance with the Company s QA procedures. Develop and maintain excellent internal and external stakeholder relationships. Identify and secure new business. Participate in training as necessary to remain up to date with new systems of work and legislation and to ensure continuous improvement. Support new members of staff on Company Database, Company systems and processes, etc. Provide support and advice to new and existing members of staff on Building Control matters. Comply with all relevant health and safety legislation and guidelines set out by the Company. Undertake any other duties as may be reasonably required, commensurate with experience and competency, as directed by a Director. Skills and Experience: Degree level qualification in Building Control, Building Surveying, Building Studies (or equivalent). Professional membership of RICS / CABE Anticipating a minimum of Level 2 under BSR registration Ability to apply a practical, common sense approach to Building Control. Ability to adopt Quadrant s collaborative management style. Ability to communicate effectively, imparting information in a non-confrontational, professional manner. Ability to motivate and encourage others. Self-motivated with the ability to work autonomously. Possess effective time management and planning skills with the ability to take responsibility for own productivity. Full UK driving license. The ability to portray a professional image and a high level of discretion at all times. Confident in the use of IT systems. Benefits 28 Days holiday + Stats Private Medical Care Pension Car Allowance + 45pm Death in Service Memberships/CPD training
Your new company Hays are delighted to be exclusively partnering with Invest NI as they prepare to hire an Applications Manager. A key responsibility of the role is to motivate, manage and develop the Applications Team, and the contract management/workload of a number of external subcontractors, to ensure the organisation's applications, databases and systems are high-performing and customer-focused. Invest NI is transforming to be a world leading economic development agency responsible for driving a high-performance 10x economy. They do this by supporting new and existing small to large businesses from right across the region to increase export sales, drive high value job creation, improve skills and boost productivity-whilst also attracting new inward investment to the region. Your new role The Applications Manager will report to the Head of Internal Operations Division. The Applications Manager will manage the life cycle of Invest NI's Digital Technology application portfolio including CRM (Microsoft Dynamics 365), Documents & Records Electronic Content Management System (SharePoint), bespoke Grant Management Software and Cognos BI reporting environment, Finance, HR and Payroll and well as a number of other applications. Do you see yourself as someone who has the experience to allow them to take on responsibility for the management of Invest NI's Applications Team, ensuring the availability of the current business applications, assessing the value for money of the applications suite and the suitability of the ICT services for the needs of Invest NI? This is an exciting post and will allow you to be responsible for driving innovation and supporting the needs of Invest NI's internal and external customers as a key leader in the delivery of their Digital Technology roadmap. This job includes management of the Digital Technology Applications budget, provision of senior technical advice and guidance and responsibility for larger projects and more significant technical challenges. The successful applicant will also work with the Business Improvement team to scope and deliver the technical aspects of business improvements and work with the Programme and Project Office in the continuous delivery of robust updated and new systems. What you'll need to succeed To be considered for the role, applicants must be able to demonstrate experience in each of the following essential criteria. Recent has been defined as within the past 8 years. A track record of recent management of software implementation projects, with demonstrable experience of data migration, testing and experience of implementing large systems using project management methodologies, eg Prince II or Agile. Experience of requirements capture with ability to work with user groups and senior management to gather and define requirements. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customers focused on the ability to deal effectively with end-user problems. An ability to motivate, collaborate with and lead others with a successful track record in providing direction and managing performance of staff. Experience of identifying and implementing significant process improvements to deliver quantifiable business improvement. Ability to solve problems and think analytically. Strong organisational, project, and time management skills. Technical experience of managing core business applications ensuring they are secure, stable and fit for purpose. Ability to drive strategy based on industry best practice. What you'll get in return Salary The salary range for this position is £52,578 - £56,237 per annum (Grade 7, 2022 Pay Scale). The entry point for the successful candidate will be at the minimum of the range. This role attracts an annual ICT Allowance of £2122. This will be paid and backdated after 6 months. Pension They offer all employees access to an attractive pension scheme. Location The role will be based within Invest NI's headquarters in Bedford Street, Belfast. There is a hybrid approach to working which allows Invest NI's people to work a maximum of 60% of their time at home. There is also flexibility to work remotely across our Regional Office Network. Holidays Annual leave entitlement will be 25 days per annum with an additional 12 Public and Privilege holidays. The leave year runs from 1st February to 31st January. Learning and Development Invest NI is committed to supporting staff to reach their full potential. Invest NI actively develops all staff and invests significantly in training and development for business success and personal growth. This includes on-the-job training, external training and where appropriate, further education. Other benefits Maintaining a positive work/life balance is important to Invest, NI and we have a range of policies to help achieve this including flexible working practices, for example parental leave, provision of special leave for emergencies and employee welfare services. You will have access to a number of other schemes including Healthcare, Cycle to Work, and Annual Commuter Travel Card. Invest NI have a variety of vibrant Employee Connection Groups as part of their commitment to Diversity & Inclusion, and a Sports and Social Committee. Invest NI promotes positive health and wellbeing through regular events and initiatives throughout the year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. The selection process is via an application form which will be provided. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 15, 2024
Full time
Your new company Hays are delighted to be exclusively partnering with Invest NI as they prepare to hire an Applications Manager. A key responsibility of the role is to motivate, manage and develop the Applications Team, and the contract management/workload of a number of external subcontractors, to ensure the organisation's applications, databases and systems are high-performing and customer-focused. Invest NI is transforming to be a world leading economic development agency responsible for driving a high-performance 10x economy. They do this by supporting new and existing small to large businesses from right across the region to increase export sales, drive high value job creation, improve skills and boost productivity-whilst also attracting new inward investment to the region. Your new role The Applications Manager will report to the Head of Internal Operations Division. The Applications Manager will manage the life cycle of Invest NI's Digital Technology application portfolio including CRM (Microsoft Dynamics 365), Documents & Records Electronic Content Management System (SharePoint), bespoke Grant Management Software and Cognos BI reporting environment, Finance, HR and Payroll and well as a number of other applications. Do you see yourself as someone who has the experience to allow them to take on responsibility for the management of Invest NI's Applications Team, ensuring the availability of the current business applications, assessing the value for money of the applications suite and the suitability of the ICT services for the needs of Invest NI? This is an exciting post and will allow you to be responsible for driving innovation and supporting the needs of Invest NI's internal and external customers as a key leader in the delivery of their Digital Technology roadmap. This job includes management of the Digital Technology Applications budget, provision of senior technical advice and guidance and responsibility for larger projects and more significant technical challenges. The successful applicant will also work with the Business Improvement team to scope and deliver the technical aspects of business improvements and work with the Programme and Project Office in the continuous delivery of robust updated and new systems. What you'll need to succeed To be considered for the role, applicants must be able to demonstrate experience in each of the following essential criteria. Recent has been defined as within the past 8 years. A track record of recent management of software implementation projects, with demonstrable experience of data migration, testing and experience of implementing large systems using project management methodologies, eg Prince II or Agile. Experience of requirements capture with ability to work with user groups and senior management to gather and define requirements. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customers focused on the ability to deal effectively with end-user problems. An ability to motivate, collaborate with and lead others with a successful track record in providing direction and managing performance of staff. Experience of identifying and implementing significant process improvements to deliver quantifiable business improvement. Ability to solve problems and think analytically. Strong organisational, project, and time management skills. Technical experience of managing core business applications ensuring they are secure, stable and fit for purpose. Ability to drive strategy based on industry best practice. What you'll get in return Salary The salary range for this position is £52,578 - £56,237 per annum (Grade 7, 2022 Pay Scale). The entry point for the successful candidate will be at the minimum of the range. This role attracts an annual ICT Allowance of £2122. This will be paid and backdated after 6 months. Pension They offer all employees access to an attractive pension scheme. Location The role will be based within Invest NI's headquarters in Bedford Street, Belfast. There is a hybrid approach to working which allows Invest NI's people to work a maximum of 60% of their time at home. There is also flexibility to work remotely across our Regional Office Network. Holidays Annual leave entitlement will be 25 days per annum with an additional 12 Public and Privilege holidays. The leave year runs from 1st February to 31st January. Learning and Development Invest NI is committed to supporting staff to reach their full potential. Invest NI actively develops all staff and invests significantly in training and development for business success and personal growth. This includes on-the-job training, external training and where appropriate, further education. Other benefits Maintaining a positive work/life balance is important to Invest, NI and we have a range of policies to help achieve this including flexible working practices, for example parental leave, provision of special leave for emergencies and employee welfare services. You will have access to a number of other schemes including Healthcare, Cycle to Work, and Annual Commuter Travel Card. Invest NI have a variety of vibrant Employee Connection Groups as part of their commitment to Diversity & Inclusion, and a Sports and Social Committee. Invest NI promotes positive health and wellbeing through regular events and initiatives throughout the year. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. The selection process is via an application form which will be provided. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About the job Are you a Motivated Indirect Tax aficionado who thrives in deeply technical environments? Do you challenge tax risks looking for resolution of complex issues through dispute resolution or litigation? Are you a Subject Matter expert on wider Tax and Commercial issues across the Finance Sector able to tackle VAT risks and identify future ones? Do you lead on tax disputes, able through partnering and collaboration with a range of stakeholders to reach desired outcomes? Are you an inspiring leader, more than a bean counter or button pusher who can see the bigger picture, advocating and mentoring others as you improve on your craft? Can you work a Flexi and Hybrid working week across either Croydon or Stratford? Would you like to take home a Total Annual package of £93.733 (Base+Pens STC)? If so, read on . About our Team Large Business (LB) is a directorate within Customer Compliance Group (CCG) in HMRC. LB is responsible for over 2,000 of the largest businesses in the UK, bringing in over £9bn in compliance yield per annum. This an exciting time to join a fast paced, ambitious role in a technical and complex environment. You will be welcomed into our specialist indirect tax team in Large Business in London where we mainly deal with financial services businesses. As one of our Senior Indirect Tax Specialists, you will lead on some of our most high risk and sensitive interventions as well as coordinating and supporting cases being worked by other VAT specialists. Working closely with our Customer Compliance Managers and providing co-ordination and technical leadership across the whole of our regional VAT community. Want to learn more about what an HMRC Senior Indirect Tax Specialist does? or gain advice on the Recruitment or Application Process? Speak to Alkis Michael or Dom Stewart who are both leaders within HMRC's Tax and Large Business Community to assist you with those queries around the role itself. Or speak to the Recruitment Partner for this role Matt Mickler while the role is live. Reach us all through (url removed) PLEASE PUT "SeniorTaxRecruitmentHelp" in the subject if you need support with Application or HR queries. PLEASE PUT "SeniorTaxGuruHelp" in the subject to glean knowledge from our Senior Tax Leadership. We welcome emails from serious Large Business Focused Senior Indirect Tax people. Please follow link through to application to learn more and apply. Before Mon 29/4 11:55pm Person Specification Providing technical and operational leadership in addressing the largest VAT risks in LB London, ensuring that they are worked in a project way. Influencing the strategic direction for the LB London s VAT community. Leading on all aspects of high priority VAT enquiries, involving complex and often contentious issues, such as the interpretation of the finance exemption and the operation of multi-sector partial exemption methods used by global businesses. Supporting others in making considered, fully evidence-based decisions, in conjunction with a range collaborators and team members. Standing by and leading on your decisions in litigation when required. Coordinating the profiling and prioritisation of VAT risks in LB London, working with other tax specialists, Customer Compliance Managers, and others to ensure a unified approach. Coaching and Influencing others to a detailed level around indirect tax, proven by an appropriate professional qualification and/or considerable relevant experience. As part of the application process, you will be asked to provide the following: A CV including your job history maximum of 1000-words. Please provide your most recent and relevant experience on how you meet the "Person Specification" part of the advert with examples through your career experience. Please remove all personal details that may identify you or others. Learn more from our application page.
Apr 15, 2024
Full time
About the job Are you a Motivated Indirect Tax aficionado who thrives in deeply technical environments? Do you challenge tax risks looking for resolution of complex issues through dispute resolution or litigation? Are you a Subject Matter expert on wider Tax and Commercial issues across the Finance Sector able to tackle VAT risks and identify future ones? Do you lead on tax disputes, able through partnering and collaboration with a range of stakeholders to reach desired outcomes? Are you an inspiring leader, more than a bean counter or button pusher who can see the bigger picture, advocating and mentoring others as you improve on your craft? Can you work a Flexi and Hybrid working week across either Croydon or Stratford? Would you like to take home a Total Annual package of £93.733 (Base+Pens STC)? If so, read on . About our Team Large Business (LB) is a directorate within Customer Compliance Group (CCG) in HMRC. LB is responsible for over 2,000 of the largest businesses in the UK, bringing in over £9bn in compliance yield per annum. This an exciting time to join a fast paced, ambitious role in a technical and complex environment. You will be welcomed into our specialist indirect tax team in Large Business in London where we mainly deal with financial services businesses. As one of our Senior Indirect Tax Specialists, you will lead on some of our most high risk and sensitive interventions as well as coordinating and supporting cases being worked by other VAT specialists. Working closely with our Customer Compliance Managers and providing co-ordination and technical leadership across the whole of our regional VAT community. Want to learn more about what an HMRC Senior Indirect Tax Specialist does? or gain advice on the Recruitment or Application Process? Speak to Alkis Michael or Dom Stewart who are both leaders within HMRC's Tax and Large Business Community to assist you with those queries around the role itself. Or speak to the Recruitment Partner for this role Matt Mickler while the role is live. Reach us all through (url removed) PLEASE PUT "SeniorTaxRecruitmentHelp" in the subject if you need support with Application or HR queries. PLEASE PUT "SeniorTaxGuruHelp" in the subject to glean knowledge from our Senior Tax Leadership. We welcome emails from serious Large Business Focused Senior Indirect Tax people. Please follow link through to application to learn more and apply. Before Mon 29/4 11:55pm Person Specification Providing technical and operational leadership in addressing the largest VAT risks in LB London, ensuring that they are worked in a project way. Influencing the strategic direction for the LB London s VAT community. Leading on all aspects of high priority VAT enquiries, involving complex and often contentious issues, such as the interpretation of the finance exemption and the operation of multi-sector partial exemption methods used by global businesses. Supporting others in making considered, fully evidence-based decisions, in conjunction with a range collaborators and team members. Standing by and leading on your decisions in litigation when required. Coordinating the profiling and prioritisation of VAT risks in LB London, working with other tax specialists, Customer Compliance Managers, and others to ensure a unified approach. Coaching and Influencing others to a detailed level around indirect tax, proven by an appropriate professional qualification and/or considerable relevant experience. As part of the application process, you will be asked to provide the following: A CV including your job history maximum of 1000-words. Please provide your most recent and relevant experience on how you meet the "Person Specification" part of the advert with examples through your career experience. Please remove all personal details that may identify you or others. Learn more from our application page.
Science and Technology Facilities Council
Didcot, Oxfordshire
Science and Technology Facilities Council Job Title: Business Incubation Continuous Improvement and Operations Manager Salary: £54,043 per annum Hours: Full time (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open Ended (Permanent) Location: Science and Technology Facilities Council, Daresbury Laboratory, Warrington Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us The Business Incubation Team operate and manage a portfolio of accommodation, facilities, and support programmes to nurture start-up companies and de-risk the early life of the technology-based business. Based over three campuses, Sci-Tech Daresbury, Harwell and The Royal Observatory Edinburgh, our business incubation offering consists of access to serviced laboratory accommodation, access to technical facilities and expertise and competitive business incubation programmes such as the ESA BIC UK and the recently launched Digital and Quantum BICs (Business Incubation Centres). Our ambition is to maximise the potential of our national science campuses to deliver robust economic impact nationally through science and innovation. Our Benefits UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, Defined benefit pension scheme (employer contribution - currently up to 26%), 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. The Role We are currently recruiting to the role of Business Incubation Continuous Improvement and Operations Manager, a key position in the Business Incubation team, reporting directly to the Head of Business Incubation. As Continuous Improvement and Operations Manager, you will be responsible for the overall operation of business incubation at the Daresbury Campus and for the contractual and financial operation of business incubation activities at the Harwell and Edinburgh campuses. You will implement processes and procedures that ensure business incubation activities run efficiently and effectively. You will be responsible for reviewing and updating processes as conditions require and to keep pace with productivity tools. You will be responsible for the incubation support team which includes administrators and technicians. You will oversee operations, budgets and contractual arrangements for tenant laboratories, access to facilities and business support programmes. You will join, and of course be supported in your role, by an experienced business incubation team and you will develop relationships with key regional stakeholders in the organization and on campus. Key responsibilities Overseeing the safe and effective operation of our incubation laboratories at Daresbury (ITAC), including management of a team of technicians to ensure service delivery to our tenants. Oversight of the contractual and financial services of business incubation activities at all sites, including the Harwell and Edinburgh campuses. You will manage a small team of administers across two sites (Daresbury & Harwell) to ensure financial and contractual oversight and compliance. Lead on ensuring our processes and procedures are efficient, effective and compliant and are updated as appropriate. Strategic development and Continuous Improvement of operations to improve efficiency and outcomes. Preparing financial predictions and overseeing budgets. This role requires the ability to travel in the UK and potentially abroad. Person Specification (Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated) Educated to Degree level or experience of working with technology-based businesses, especially SMEs and early-stage businesses (S) Experience of Continuous Improvement and Driving Operational Excellence at a senior level (S&I) Excellent critical-thinking and problem-solving skills, with practical knowledge of budgeting and finance (S&I) Experience of statistical analysis, lease agreements, procurement and service contracts, and data processing (S&I) Excellent communication (oral and written) and presentation skills; with the ability to present value propositions to customers, stakeholders or investors (I) Good organisational skills including time management and prioritising; with the ability to work under pressure and to tight deadlines (I) Self-starter who is strategically minded, pro-active and with a determination to succeed (S&I) We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another. As one of Europe's largest research organisations, this is a place where there's always something new to learn - about the world around us, about your career, but most of all, about yourself. Join us and discover what's possible.
Apr 15, 2024
Full time
Science and Technology Facilities Council Job Title: Business Incubation Continuous Improvement and Operations Manager Salary: £54,043 per annum Hours: Full time (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants) Contract Type: Open Ended (Permanent) Location: Science and Technology Facilities Council, Daresbury Laboratory, Warrington Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. About Us The Business Incubation Team operate and manage a portfolio of accommodation, facilities, and support programmes to nurture start-up companies and de-risk the early life of the technology-based business. Based over three campuses, Sci-Tech Daresbury, Harwell and The Royal Observatory Edinburgh, our business incubation offering consists of access to serviced laboratory accommodation, access to technical facilities and expertise and competitive business incubation programmes such as the ESA BIC UK and the recently launched Digital and Quantum BICs (Business Incubation Centres). Our ambition is to maximise the potential of our national science campuses to deliver robust economic impact nationally through science and innovation. Our Benefits UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, Defined benefit pension scheme (employer contribution - currently up to 26%), 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. The Role We are currently recruiting to the role of Business Incubation Continuous Improvement and Operations Manager, a key position in the Business Incubation team, reporting directly to the Head of Business Incubation. As Continuous Improvement and Operations Manager, you will be responsible for the overall operation of business incubation at the Daresbury Campus and for the contractual and financial operation of business incubation activities at the Harwell and Edinburgh campuses. You will implement processes and procedures that ensure business incubation activities run efficiently and effectively. You will be responsible for reviewing and updating processes as conditions require and to keep pace with productivity tools. You will be responsible for the incubation support team which includes administrators and technicians. You will oversee operations, budgets and contractual arrangements for tenant laboratories, access to facilities and business support programmes. You will join, and of course be supported in your role, by an experienced business incubation team and you will develop relationships with key regional stakeholders in the organization and on campus. Key responsibilities Overseeing the safe and effective operation of our incubation laboratories at Daresbury (ITAC), including management of a team of technicians to ensure service delivery to our tenants. Oversight of the contractual and financial services of business incubation activities at all sites, including the Harwell and Edinburgh campuses. You will manage a small team of administers across two sites (Daresbury & Harwell) to ensure financial and contractual oversight and compliance. Lead on ensuring our processes and procedures are efficient, effective and compliant and are updated as appropriate. Strategic development and Continuous Improvement of operations to improve efficiency and outcomes. Preparing financial predictions and overseeing budgets. This role requires the ability to travel in the UK and potentially abroad. Person Specification (Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated) Educated to Degree level or experience of working with technology-based businesses, especially SMEs and early-stage businesses (S) Experience of Continuous Improvement and Driving Operational Excellence at a senior level (S&I) Excellent critical-thinking and problem-solving skills, with practical knowledge of budgeting and finance (S&I) Experience of statistical analysis, lease agreements, procurement and service contracts, and data processing (S&I) Excellent communication (oral and written) and presentation skills; with the ability to present value propositions to customers, stakeholders or investors (I) Good organisational skills including time management and prioritising; with the ability to work under pressure and to tight deadlines (I) Self-starter who is strategically minded, pro-active and with a determination to succeed (S&I) We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another. As one of Europe's largest research organisations, this is a place where there's always something new to learn - about the world around us, about your career, but most of all, about yourself. Join us and discover what's possible.
We have an exciting opportunity for an Assistant Strategic Development Manager to join our team within Vistry Strategic Land. This position is based remotely, reporting once a week to our office in Bishops Cleeve, Cheltenham. As our Assistant Strategic Development Manager, you will be working on the pre-construction phases of new development opportunities, supporting the Development Managers on all design, legal and technical approvals, as well as co-ordinating with Regional estimating, Technical and Construction teams. The role will suit an individual with at least 3 years post qualification experience in either a Technical, Engineering or Design background who is looking to broaden their experience. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Architecture, Design, Construction or Civil Engineering Experience of working in a Technical, Engineering or Design role for a housebuilder or residential contractor Excellent working knowledge of Microsoft Office Excellent communication and project management. Strong interpersonal skills to build relationships across 26 Regions and external parties. Commercially-focussed. Highly organized, motivated and goal-orientated Full driving licence Degree in Architecture, Surveying, Engineering or other relevant subject (desirable) Proven track record of working in strategic land (desirable) Working knowledge of AutoCAD. (desirable) SuDs modelling and an understanding of volumetric highways modelling (desirable) More about the Assistant Strategic Development Manager role Support the Development Managers to ensure that Vistry Group's profit and ROCE is maximised by the planning of revenue generation and cost management through the development strategy of a site under an Option Agreement. Capture a clear vision for the development of a site and effectively and passionately promote that vision to all stakeholders. Co-ordinate and interrogate surveys & reports required for the development, and manage associated requirements from initial concept to handover to Regions. Monitor that the application documentation leads to desirable, saleable and efficient developments. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures. Co-ordinate consultants to deliver high-level engineering designs including legal plans. Undertake early-stage value engineering assessments and ensure buildability. Support the Regions by building into the early designs the best approach to securing technical approvals for agreements such as S104, S38 and S278. Support the Regions by ensuring all masterplans facilitate utility designs and initial mains laying onto site, ensuring land and legal agreements completed in timely manner. Monitor that the applications will lead to a satisfactory permission accounting for constraints and with phasing in line with the Option land draw down requirements. Organise the preparation of documentation to establish Market Value and provide input into high level viabilities. Use initiative and persuasion to align internal and external parties to the development strategy. Provide visibility to Group and operating Regions as to progress against target milestones. Manage consultant expenditure within Strategic Land team budget. Assist the wider strategic land team in the identification of new land opportunities and assist in acquiring the site under an option at suitable terms. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 15, 2024
Full time
We have an exciting opportunity for an Assistant Strategic Development Manager to join our team within Vistry Strategic Land. This position is based remotely, reporting once a week to our office in Bishops Cleeve, Cheltenham. As our Assistant Strategic Development Manager, you will be working on the pre-construction phases of new development opportunities, supporting the Development Managers on all design, legal and technical approvals, as well as co-ordinating with Regional estimating, Technical and Construction teams. The role will suit an individual with at least 3 years post qualification experience in either a Technical, Engineering or Design background who is looking to broaden their experience. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Architecture, Design, Construction or Civil Engineering Experience of working in a Technical, Engineering or Design role for a housebuilder or residential contractor Excellent working knowledge of Microsoft Office Excellent communication and project management. Strong interpersonal skills to build relationships across 26 Regions and external parties. Commercially-focussed. Highly organized, motivated and goal-orientated Full driving licence Degree in Architecture, Surveying, Engineering or other relevant subject (desirable) Proven track record of working in strategic land (desirable) Working knowledge of AutoCAD. (desirable) SuDs modelling and an understanding of volumetric highways modelling (desirable) More about the Assistant Strategic Development Manager role Support the Development Managers to ensure that Vistry Group's profit and ROCE is maximised by the planning of revenue generation and cost management through the development strategy of a site under an Option Agreement. Capture a clear vision for the development of a site and effectively and passionately promote that vision to all stakeholders. Co-ordinate and interrogate surveys & reports required for the development, and manage associated requirements from initial concept to handover to Regions. Monitor that the application documentation leads to desirable, saleable and efficient developments. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures. Co-ordinate consultants to deliver high-level engineering designs including legal plans. Undertake early-stage value engineering assessments and ensure buildability. Support the Regions by building into the early designs the best approach to securing technical approvals for agreements such as S104, S38 and S278. Support the Regions by ensuring all masterplans facilitate utility designs and initial mains laying onto site, ensuring land and legal agreements completed in timely manner. Monitor that the applications will lead to a satisfactory permission accounting for constraints and with phasing in line with the Option land draw down requirements. Organise the preparation of documentation to establish Market Value and provide input into high level viabilities. Use initiative and persuasion to align internal and external parties to the development strategy. Provide visibility to Group and operating Regions as to progress against target milestones. Manage consultant expenditure within Strategic Land team budget. Assist the wider strategic land team in the identification of new land opportunities and assist in acquiring the site under an option at suitable terms. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
JOB TITLE: Regional Build Manager JOB LOCATION: Cumbria TERMS: Permanent, on-site REQUIREMENTS: Local location or easily commutable to Cumbria, full driving license and accreditations. THE JOB The Regional Build Manager will be responsible for ensuring their teams achieve the monthly build targets for their geographic area of responsibility, and producing a high-quality Network build, built to specification whilst keeping disruption to a minimum for residents. This role involves driving forward new projects within the region and requires a proactive and dynamic approach. Locations include but not limited to Workington, Whitehaven and Penrith. You will be required to work on-site daily, so these roles would suit talent in and around the local areas above. WHAT WILL YOU BE DOING? Proactively providing strong day to day leadership for a team of build supervisors responsible for delivery of the Fibrus network build programme Ensuring monthly build and budget targets are achieved for geographic area of responsibility. Strong day to day management of the construction activity and supervision of contract partner activities to ensure works are completed to Fibrus specifications and NRSWA and Chapter 8 requirements Working closely with planning and build partners to form a strong partnership and ensuring activities are aligned to achieve efficient build progress towards monthly and quarterly objectives First line of escalation and resolution of build related issues Ensure compliance with Openreach Physical Infrastructure Access (PIA) requirements Developing a customer centric approach with our build partners to minimise disruption to the public during our build activity Ensuring there is a strong focus on Health and Safety by all onsite and having a zero-tolerance approach on adherence to H&S requirements Recording daily works completed and completing reports as required Completing final snag and joint measure for invoicing Checking plans and seeking re-plans to reduce costs WHAT WILL YOU BRING? The ideal person will come from a telecommunications and civils background, experienced in managing the full resources of the network build. Proven experience of managing telecoms build projects including telecommunications and civils NRSWA accredited (supervisors course) with thorough knowledge of the NRSWA Specification for the reinstatement of openings in roads and Chapter 8 Traffic Signs Manual Can demonstrate the ability to learn technical knowledge relating to products and services Experience working within a busy environment with shared responsibilities, a proactive approach and results focused Knowledge of fibre cabling and splicing works Strong people skills and comfortable communicating across the company hierarchy Willing to travel across the North of England as the build progresses Full clean driving licence Desirable Experience Knowledge of the Physical Infrastructure (PIA) process Proficient in Microsoft Office GIS experience Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! IS FIBRUS FOR ME? At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Fibrus operates as Fibrus Networks Ltd and Fibrus Networks GB Ltd and will retain your information, for the purposes of recruitment, for a period of up to 12 months. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications . We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.
Apr 15, 2024
Full time
JOB TITLE: Regional Build Manager JOB LOCATION: Cumbria TERMS: Permanent, on-site REQUIREMENTS: Local location or easily commutable to Cumbria, full driving license and accreditations. THE JOB The Regional Build Manager will be responsible for ensuring their teams achieve the monthly build targets for their geographic area of responsibility, and producing a high-quality Network build, built to specification whilst keeping disruption to a minimum for residents. This role involves driving forward new projects within the region and requires a proactive and dynamic approach. Locations include but not limited to Workington, Whitehaven and Penrith. You will be required to work on-site daily, so these roles would suit talent in and around the local areas above. WHAT WILL YOU BE DOING? Proactively providing strong day to day leadership for a team of build supervisors responsible for delivery of the Fibrus network build programme Ensuring monthly build and budget targets are achieved for geographic area of responsibility. Strong day to day management of the construction activity and supervision of contract partner activities to ensure works are completed to Fibrus specifications and NRSWA and Chapter 8 requirements Working closely with planning and build partners to form a strong partnership and ensuring activities are aligned to achieve efficient build progress towards monthly and quarterly objectives First line of escalation and resolution of build related issues Ensure compliance with Openreach Physical Infrastructure Access (PIA) requirements Developing a customer centric approach with our build partners to minimise disruption to the public during our build activity Ensuring there is a strong focus on Health and Safety by all onsite and having a zero-tolerance approach on adherence to H&S requirements Recording daily works completed and completing reports as required Completing final snag and joint measure for invoicing Checking plans and seeking re-plans to reduce costs WHAT WILL YOU BRING? The ideal person will come from a telecommunications and civils background, experienced in managing the full resources of the network build. Proven experience of managing telecoms build projects including telecommunications and civils NRSWA accredited (supervisors course) with thorough knowledge of the NRSWA Specification for the reinstatement of openings in roads and Chapter 8 Traffic Signs Manual Can demonstrate the ability to learn technical knowledge relating to products and services Experience working within a busy environment with shared responsibilities, a proactive approach and results focused Knowledge of fibre cabling and splicing works Strong people skills and comfortable communicating across the company hierarchy Willing to travel across the North of England as the build progresses Full clean driving licence Desirable Experience Knowledge of the Physical Infrastructure (PIA) process Proficient in Microsoft Office GIS experience Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! IS FIBRUS FOR ME? At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Fibrus operates as Fibrus Networks Ltd and Fibrus Networks GB Ltd and will retain your information, for the purposes of recruitment, for a period of up to 12 months. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications . We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
Apr 15, 2024
Full time
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
Business Development Manager Cue Media Birmingham £30,000 -£35,000 + OTE THE COMPANY We are a growing technical events company based in Birmingham. We specialise in conferences and award ceremonies across the globe. We have also developed and grown a number of relationships with several key venues and hotels around Birmingham. We are now seeking an ambitious and dynamic business professional to join our team. This is a fantastic opportunity to play an important role in the company's success. THE ROLE You will work closely with the Managing Director and Commercial Manager and be responsible for researching and identifying new business opportunities that have come through our venues and website referrals and the account management of these new customers. This position requires a strong understanding of business principles, attention to detail, and the ability to work collaboratively with various clients and other departments across the business. As the business grows you will develop your own team. As well as this we are looking at suitable candidates with a background in technical sales, however we are flexible on industry. We are looking for candidates that have a passion for sales and operational excellence. The key requirements for this role are a 'get stuff done' attitude, with a practical head and the ability to demonstrate great initiative. The ability to build rapport along with good communication skills in both team, stakeholder and customer interactions and a natural curiosity are essential. The successful candidate will be looking to develop their career in a progressive yet nurturing environment. You should be comfortable in all aspects of selling and cross-selling with an eye for spotting opportunities but crucially, possess a genuine desire to help customers. This is a hands-on and exciting and diverse role which will really call upon your excellent interpersonal skills and commercial acumen. JOB DESCRIPTION To use our venue partners and website referrals to identify new opportunities and develop into valued customers. You will need to foster and develop relationships with customers and clients through seeking further opportunities and upselling our services to create long-standing relationships. You must understand the needs of your customers and clients and be able to respond effectively with a plan of how to meet their objectives. DUTIES AND RESPONSIBILITIES Account Management of new customers, especially after an event to help build relationships with the aim of increasing business for Cue. Support and be the first point of contact for all designated customers within the territory. Operate within day-to-day sales and commercial activity requirements to achieve personal and Company targets. Manage and monitor commercial performance of quotes, pricing actions and agreements within customer base to ensure a return-on-investment model is achieved. Execute activities in line with the regional sales strategy. Grow these accounts through up-sells and cross-sells, so clients want to renew/expand contracts, and advising clients on long-term growth strategies. Managing daily enquiries from our venues, including qualifying and quantifying these enquiries. Research and identify new business opportunities. You will be accountable for ensuring the CRM is up to date with potential and confirmed business, showing the value of these jobs. Building a database of current, existing and potential customers. You will use the system to maintain accurate customer records, including correspondence. Regularly forecast account metrics - the quarterly sales results and annual forecasts. You will be required to report to the SMT the progress of activity and plans. You will also be requested to attend Management meetings on a quarterly basis. Work with Marketing to identify, qualify and exploit opportunities from various marketing campaigns. Strategic planning of Sales strategy with the Managing Director and Commercial Manager on a monthly basis. Contacting previous clients to rekindle old relationships. THE INDIVIDUAL Ideally candidates should possess relevant experience in a similar role or be able to demonstrate an aptitude for the role. In addition, candidates should be: Minimum of 1 year's B2B sales experience with a demonstrable history of delivering sales within a targeted environment Strong commercial acumen Between three and five years' experience in a business setting. Bachelor's degree in business or any other suitable area. Excellent time management and organisational skills with ability to complete tasks and prioritise and work to deadlines. Excellent problem-solving skills. Attention to detail and the ability to meet deadlines. Strong communication and interpersonal skills. Ability to build co-operative relationships with clients, other departments, and key stakeholders such as suppliers. Willing to take the initiative and be proactive, whilst knowing when to ask for help. Self-motivated with good time management and excellent organisational skills Possess a full UK driving licence with a vehicle. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you'll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.
Apr 15, 2024
Full time
Business Development Manager Cue Media Birmingham £30,000 -£35,000 + OTE THE COMPANY We are a growing technical events company based in Birmingham. We specialise in conferences and award ceremonies across the globe. We have also developed and grown a number of relationships with several key venues and hotels around Birmingham. We are now seeking an ambitious and dynamic business professional to join our team. This is a fantastic opportunity to play an important role in the company's success. THE ROLE You will work closely with the Managing Director and Commercial Manager and be responsible for researching and identifying new business opportunities that have come through our venues and website referrals and the account management of these new customers. This position requires a strong understanding of business principles, attention to detail, and the ability to work collaboratively with various clients and other departments across the business. As the business grows you will develop your own team. As well as this we are looking at suitable candidates with a background in technical sales, however we are flexible on industry. We are looking for candidates that have a passion for sales and operational excellence. The key requirements for this role are a 'get stuff done' attitude, with a practical head and the ability to demonstrate great initiative. The ability to build rapport along with good communication skills in both team, stakeholder and customer interactions and a natural curiosity are essential. The successful candidate will be looking to develop their career in a progressive yet nurturing environment. You should be comfortable in all aspects of selling and cross-selling with an eye for spotting opportunities but crucially, possess a genuine desire to help customers. This is a hands-on and exciting and diverse role which will really call upon your excellent interpersonal skills and commercial acumen. JOB DESCRIPTION To use our venue partners and website referrals to identify new opportunities and develop into valued customers. You will need to foster and develop relationships with customers and clients through seeking further opportunities and upselling our services to create long-standing relationships. You must understand the needs of your customers and clients and be able to respond effectively with a plan of how to meet their objectives. DUTIES AND RESPONSIBILITIES Account Management of new customers, especially after an event to help build relationships with the aim of increasing business for Cue. Support and be the first point of contact for all designated customers within the territory. Operate within day-to-day sales and commercial activity requirements to achieve personal and Company targets. Manage and monitor commercial performance of quotes, pricing actions and agreements within customer base to ensure a return-on-investment model is achieved. Execute activities in line with the regional sales strategy. Grow these accounts through up-sells and cross-sells, so clients want to renew/expand contracts, and advising clients on long-term growth strategies. Managing daily enquiries from our venues, including qualifying and quantifying these enquiries. Research and identify new business opportunities. You will be accountable for ensuring the CRM is up to date with potential and confirmed business, showing the value of these jobs. Building a database of current, existing and potential customers. You will use the system to maintain accurate customer records, including correspondence. Regularly forecast account metrics - the quarterly sales results and annual forecasts. You will be required to report to the SMT the progress of activity and plans. You will also be requested to attend Management meetings on a quarterly basis. Work with Marketing to identify, qualify and exploit opportunities from various marketing campaigns. Strategic planning of Sales strategy with the Managing Director and Commercial Manager on a monthly basis. Contacting previous clients to rekindle old relationships. THE INDIVIDUAL Ideally candidates should possess relevant experience in a similar role or be able to demonstrate an aptitude for the role. In addition, candidates should be: Minimum of 1 year's B2B sales experience with a demonstrable history of delivering sales within a targeted environment Strong commercial acumen Between three and five years' experience in a business setting. Bachelor's degree in business or any other suitable area. Excellent time management and organisational skills with ability to complete tasks and prioritise and work to deadlines. Excellent problem-solving skills. Attention to detail and the ability to meet deadlines. Strong communication and interpersonal skills. Ability to build co-operative relationships with clients, other departments, and key stakeholders such as suppliers. Willing to take the initiative and be proactive, whilst knowing when to ask for help. Self-motivated with good time management and excellent organisational skills Possess a full UK driving licence with a vehicle. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you'll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Data Center Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Our Newcastle Office is currently recruiting for a Infrastructure DevOps & Cloud Engineer (12-month FTC). As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Infrastructure DevOps & Cloud Solutions Team is a core part of Norton Rose Fulbright's IT Service Delivery organisation provisioning services within EMEA (Europe, Middle East, and Asia). We deliver 24x7 services through our Operations Centre, with direct management of EMEA's 6 Data Centres and Cloud platforms, as well as architecting and implementing new solutions. The services we deliver utilises capabilities from 3rd parties through managed service contracts, as well as the internal core team of cloud and infrastructure experts. The core team are based in two locations, the Newcastle Office, and our London Head Office. The Role We are seeking an experienced Infrastructure DevOps & Cloud Engineer to join our team. As an Infrastructure DevOps & Cloud Engineer you must have a deep and broad knowledge of Microsoft computer platforms and Cloud solutions. Be able to communicate well in both verbal and written form. Norton Rose Fulbright has a Cloud first strategy, so expertise in cloud solutions is essential (Azure experience would be an advantage). In addition, a solid technical background in Windows Server Administration is required as a core responsibility, as this role must provide tier 3 support to the existing on-premises windows infrastructure. Supporting the creation and establishment of new development tools and infrastructure, leveraging expertise in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration, and Security. Constructing and validating comprehensive CI/CD pipelines to safeguard systems from security threats. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required. As well as working across our UK-based locations, international travel may be required for project delivery. The Infrastructure & Cloud Engineer will be working in a matrix team structure reporting to the EMEA Infrastructure and Cloud Solutions Senior Manager. You will be supporting the IT department evolve our best practices for deploying our solutions both into Microsoft Azure and our on-premises Data Centres. Skills and Experience Required Microsoft Azure Networking (Virtual Networks, Virtual WAN's, Express Routes, Private Links, Checkpoints) Compute (Virtual Machines, Availability Sets, ASR) Security (CIS Benchmark, Key Vaults, AAD, MFA, MS Defender for Cloud) On Premise VMWare 6.7, VMWare Site Recovery Manager (SRM), Windows Server 2012+, Active Directory, Group Policy, HPE Server Infrastructure. Experience in troubleshooting technical problems involving software and operating systems. Infrastructure as Code (IaC) Terraform Scripting (PowerShell, bash) AIOps and Monitoring ScienceLogic PRTG Azure Monitoring Process & Change Control ITIL framework, ITSM with ServiceNow Be able to create technical documentation for the technical audience and fully conversant with the change control precepts and practices. Repository GitHub Azure DevOps Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including: 25 days hols + Bank hols - Buy up to 5 days GP Service Bupa Healthcare Pension Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 14, 2024
Full time
Practice Group / Department: IT Regional - Data Center Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Our Newcastle Office is currently recruiting for a Infrastructure DevOps & Cloud Engineer (12-month FTC). As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Infrastructure DevOps & Cloud Solutions Team is a core part of Norton Rose Fulbright's IT Service Delivery organisation provisioning services within EMEA (Europe, Middle East, and Asia). We deliver 24x7 services through our Operations Centre, with direct management of EMEA's 6 Data Centres and Cloud platforms, as well as architecting and implementing new solutions. The services we deliver utilises capabilities from 3rd parties through managed service contracts, as well as the internal core team of cloud and infrastructure experts. The core team are based in two locations, the Newcastle Office, and our London Head Office. The Role We are seeking an experienced Infrastructure DevOps & Cloud Engineer to join our team. As an Infrastructure DevOps & Cloud Engineer you must have a deep and broad knowledge of Microsoft computer platforms and Cloud solutions. Be able to communicate well in both verbal and written form. Norton Rose Fulbright has a Cloud first strategy, so expertise in cloud solutions is essential (Azure experience would be an advantage). In addition, a solid technical background in Windows Server Administration is required as a core responsibility, as this role must provide tier 3 support to the existing on-premises windows infrastructure. Supporting the creation and establishment of new development tools and infrastructure, leveraging expertise in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration, and Security. Constructing and validating comprehensive CI/CD pipelines to safeguard systems from security threats. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required. As well as working across our UK-based locations, international travel may be required for project delivery. The Infrastructure & Cloud Engineer will be working in a matrix team structure reporting to the EMEA Infrastructure and Cloud Solutions Senior Manager. You will be supporting the IT department evolve our best practices for deploying our solutions both into Microsoft Azure and our on-premises Data Centres. Skills and Experience Required Microsoft Azure Networking (Virtual Networks, Virtual WAN's, Express Routes, Private Links, Checkpoints) Compute (Virtual Machines, Availability Sets, ASR) Security (CIS Benchmark, Key Vaults, AAD, MFA, MS Defender for Cloud) On Premise VMWare 6.7, VMWare Site Recovery Manager (SRM), Windows Server 2012+, Active Directory, Group Policy, HPE Server Infrastructure. Experience in troubleshooting technical problems involving software and operating systems. Infrastructure as Code (IaC) Terraform Scripting (PowerShell, bash) AIOps and Monitoring ScienceLogic PRTG Azure Monitoring Process & Change Control ITIL framework, ITSM with ServiceNow Be able to create technical documentation for the technical audience and fully conversant with the change control precepts and practices. Repository GitHub Azure DevOps Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including: 25 days hols + Bank hols - Buy up to 5 days GP Service Bupa Healthcare Pension Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Job Title: Asbestos Surveyor / Analyst Location: Doncaster, South Yorkshire Salary / Benefits 22k - 36k +Training +Benefits Level of Experience: Trainee Asbestos Surveyor / Analyst through to Lead Asbestos Surveyor / Analyst Profile: A national outlet, with a good reputation for delivering professional asbestos services to Social Housing, Local Authority, Healthcare, Retail, and Industrial sites. Now looking to recruit a hardworking and qualified Asbestos Surveyor / Analyst to cover contracts across the Yorkshire / Midlands region. The ideal candidate will have experience carrying out Management, Refurbishment, and Demolition surveys alongside Air monitoring and 4 stage clearances. Applications will be considered from: Rotherham, Sheffield, Scunthorpe, Barnsley, Gainsborough, Wakefield, Leeds, Bradford, Huddersfield, Keighley, Halifax, Castleford, Mansfield, Derby, Nottingham, Burton upon Trent. Experience & Qualifications: " Experience working for an established Environmental / Asbestos company would be essential to the role. " Must hold the P402, P403, P404 (or RSPH) qualification as a minimum. " Will be knowledgeable in relevant Health and Safety / HSG Guidelines. " Experienced in using PDA and TEAMS / TRACKER software. " Able to communicate efficiently. The Role: " Working on Social Housing, Local Authority, Healthcare, Retail and Industrial sites, carrying out Management, Refurbishment and Demolition surveys. " Undertaking 4 Stage clearances, smoke, leak, background, reassurance, visual, re-occupation and personal air testing. " Using PDA / TRACKER / TEAMS to gather information and produce detailed reports for clients. " Liaising with clients, continuing to build and maintain excellent working relationships. " Providing clients with re-inspection certificates. " Ensuring all work is being carried out in line with relevant Health and Safety legislations and supervising contractors on site. Alternative Job titles: Asbestos Surveyor / Analyst, Trainee Asbestos Surveyor / Analyst, Environmental Analyst / Surveyor, Asbestos Consultant. Future Select are the leading market supplier for recruitment in the Asbestos industry, we work with the best clients & candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. Future select Copyright
Apr 14, 2024
Full time
Job Title: Asbestos Surveyor / Analyst Location: Doncaster, South Yorkshire Salary / Benefits 22k - 36k +Training +Benefits Level of Experience: Trainee Asbestos Surveyor / Analyst through to Lead Asbestos Surveyor / Analyst Profile: A national outlet, with a good reputation for delivering professional asbestos services to Social Housing, Local Authority, Healthcare, Retail, and Industrial sites. Now looking to recruit a hardworking and qualified Asbestos Surveyor / Analyst to cover contracts across the Yorkshire / Midlands region. The ideal candidate will have experience carrying out Management, Refurbishment, and Demolition surveys alongside Air monitoring and 4 stage clearances. Applications will be considered from: Rotherham, Sheffield, Scunthorpe, Barnsley, Gainsborough, Wakefield, Leeds, Bradford, Huddersfield, Keighley, Halifax, Castleford, Mansfield, Derby, Nottingham, Burton upon Trent. Experience & Qualifications: " Experience working for an established Environmental / Asbestos company would be essential to the role. " Must hold the P402, P403, P404 (or RSPH) qualification as a minimum. " Will be knowledgeable in relevant Health and Safety / HSG Guidelines. " Experienced in using PDA and TEAMS / TRACKER software. " Able to communicate efficiently. The Role: " Working on Social Housing, Local Authority, Healthcare, Retail and Industrial sites, carrying out Management, Refurbishment and Demolition surveys. " Undertaking 4 Stage clearances, smoke, leak, background, reassurance, visual, re-occupation and personal air testing. " Using PDA / TRACKER / TEAMS to gather information and produce detailed reports for clients. " Liaising with clients, continuing to build and maintain excellent working relationships. " Providing clients with re-inspection certificates. " Ensuring all work is being carried out in line with relevant Health and Safety legislations and supervising contractors on site. Alternative Job titles: Asbestos Surveyor / Analyst, Trainee Asbestos Surveyor / Analyst, Environmental Analyst / Surveyor, Asbestos Consultant. Future Select are the leading market supplier for recruitment in the Asbestos industry, we work with the best clients & candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. Future select Copyright
Reporting to the Manufacturing Manager the main purpose of the Test Manager's role is to work with the Test & Manufacturing Departments to support the business with the below functions. Main Responsibilities Direct Reports: Test Supervisor / Senior Test Technician Leader of Test Department - 10 x Test Technicians Manage test resource in line with S&OP & FAT requirements. Support & assist with customer FAT requirements. Evaluate training & development requirements to enhance product flexibility. Develop test criteria and parameters for new products / line extensions. Develop and design new standards for existing products in line with ENA and customer specifications. Technical evaluation of change requests linked to product specification. Develop and implement Continuous Improvement projects. Work with the leadership team to develop best practices, efficiency improvements whilst supporting the growth, development and succession plan of the Test Department. Ensures product compliance with latest test regulations / legislation. Provide first line support to technical issues highlighted with existing products ensuring NCR & CAPA actions are successfully closed out. Conduct investigations of customer failures Provide technical support and assistance to customers, Site Services, and internal departments. Plan for future development in line with strategic business objectives Plan best allocation and utilisation of space and resources for new products. Raise Purchase Orders, assist with invoice queries. T&A Responsibilities Assist with various maintenance projects if required. Person Specification Qualifications or Functional Experience HNC / HND / Degree in an Engineering Discipline. Relevant experience in a similar industrial environment role. Recognised Apprenticeship would be of advantage. Experience of switchgear design and/or utilisation is essential. Demonstrate strong project management skills. Knowledge/Skills Good IT skills in Microsoft Office and Microsoft Project. A detailed understanding of fundamental Mechanical and Electrical principles. A detailed understanding of functional and testing requirements of switchgear standards. A good understanding of fundamental Mechanical and Electrical principles. Knowledge of electrical protection systems would be an advantage. Excellent verbal and written communication skills. Personal Attributes The attitude and will to want to make a difference and to support other team members. The ability to work under own initiative creating project plans, milestones and deliver on time in full. Self-motivated with positive attitude to meet deadlines and work schedules. Have a disciplined and enthusiastic approach, which captures the commitment of others. Influencing and negotiating skills. Detail oriented with the skill set to resolve problems. The ability to demonstrate a thorough understanding of drafting and design practices and theories. The ability to work by yourself or as a part of a team. The ability to prioritise and plan effectively. Problem solver with a methodical approach and an eye for detail. A comprehensive understanding of electrical health and safety regulations Ability to develop and maintain effective working relationships with team members in other departments. About Us BRUSH Switchgear provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
Apr 13, 2024
Full time
Reporting to the Manufacturing Manager the main purpose of the Test Manager's role is to work with the Test & Manufacturing Departments to support the business with the below functions. Main Responsibilities Direct Reports: Test Supervisor / Senior Test Technician Leader of Test Department - 10 x Test Technicians Manage test resource in line with S&OP & FAT requirements. Support & assist with customer FAT requirements. Evaluate training & development requirements to enhance product flexibility. Develop test criteria and parameters for new products / line extensions. Develop and design new standards for existing products in line with ENA and customer specifications. Technical evaluation of change requests linked to product specification. Develop and implement Continuous Improvement projects. Work with the leadership team to develop best practices, efficiency improvements whilst supporting the growth, development and succession plan of the Test Department. Ensures product compliance with latest test regulations / legislation. Provide first line support to technical issues highlighted with existing products ensuring NCR & CAPA actions are successfully closed out. Conduct investigations of customer failures Provide technical support and assistance to customers, Site Services, and internal departments. Plan for future development in line with strategic business objectives Plan best allocation and utilisation of space and resources for new products. Raise Purchase Orders, assist with invoice queries. T&A Responsibilities Assist with various maintenance projects if required. Person Specification Qualifications or Functional Experience HNC / HND / Degree in an Engineering Discipline. Relevant experience in a similar industrial environment role. Recognised Apprenticeship would be of advantage. Experience of switchgear design and/or utilisation is essential. Demonstrate strong project management skills. Knowledge/Skills Good IT skills in Microsoft Office and Microsoft Project. A detailed understanding of fundamental Mechanical and Electrical principles. A detailed understanding of functional and testing requirements of switchgear standards. A good understanding of fundamental Mechanical and Electrical principles. Knowledge of electrical protection systems would be an advantage. Excellent verbal and written communication skills. Personal Attributes The attitude and will to want to make a difference and to support other team members. The ability to work under own initiative creating project plans, milestones and deliver on time in full. Self-motivated with positive attitude to meet deadlines and work schedules. Have a disciplined and enthusiastic approach, which captures the commitment of others. Influencing and negotiating skills. Detail oriented with the skill set to resolve problems. The ability to demonstrate a thorough understanding of drafting and design practices and theories. The ability to work by yourself or as a part of a team. The ability to prioritise and plan effectively. Problem solver with a methodical approach and an eye for detail. A comprehensive understanding of electrical health and safety regulations Ability to develop and maintain effective working relationships with team members in other departments. About Us BRUSH Switchgear provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.