We are looking for a Tenancy Services Assistant to join the Tenacy Services team of a well established companyy, helping to support and deliver excellent customer service to their tenants in the Birmingham area. This role is offering a temporary position with great transport links, the ability to work from home and a good working environment. Tenancy Services Assistant Temporary Mon - Fri / 37hrs 17-19ph via umbrella Birmingham (with home working) As a Tenancy services assistant, your main duties will be: To assist with no access cases Compile basic court request documentation and admin as needed Help to negotiate with tenants to gain an access date To create positive relationships with tenants/ contractors to ensure excellent customer service Tenancy support as needed As a Tenancy Services Assistant, you will have: Previous experince in a tenancy service/ tenancy advisor role Good legal understanding of tenancy agreements Goo negotiating and rapport building skills We would really like to speak to anyone whos has been a : Housing Officer Leasehold officer Lettings Officer If this Tenancy Services Assistant role is of interest, please can you apply directly to this advert or call (phone number removed) for more information.
Apr 25, 2024
Contractor
We are looking for a Tenancy Services Assistant to join the Tenacy Services team of a well established companyy, helping to support and deliver excellent customer service to their tenants in the Birmingham area. This role is offering a temporary position with great transport links, the ability to work from home and a good working environment. Tenancy Services Assistant Temporary Mon - Fri / 37hrs 17-19ph via umbrella Birmingham (with home working) As a Tenancy services assistant, your main duties will be: To assist with no access cases Compile basic court request documentation and admin as needed Help to negotiate with tenants to gain an access date To create positive relationships with tenants/ contractors to ensure excellent customer service Tenancy support as needed As a Tenancy Services Assistant, you will have: Previous experince in a tenancy service/ tenancy advisor role Good legal understanding of tenancy agreements Goo negotiating and rapport building skills We would really like to speak to anyone whos has been a : Housing Officer Leasehold officer Lettings Officer If this Tenancy Services Assistant role is of interest, please can you apply directly to this advert or call (phone number removed) for more information.
Job Title - Leasehold Support Officer Location - London E1 Contract - Temp til Jan '25. Hours - 35 Role summary - This company is seeking a highly motivated and organised individual to join their team as a Leasehold Support Officer. The successful candidate will be responsible for providing administrative support to senior staff and handling a range of internal and external enquiries in a polite and professional manner. The Leasehold Support Officer will also be expected to maintain file management systems, compile, and process information regarding revenue accounts, and produce statutory legal documentation. Key Responsibilities Provide administrative support to senior staff on a planned or ad-hoc basis. Handle a range of internal and external enquiries in a polite and professional manner. Set up and maintain file management systems, including archiving, storing and retrieving documents. Compile and process information regarding revenue accounts Produce statutory legal documentation, such as Section 125 Notices Contribute towards achieving the Services performance targets. Demonstrate use of systems and processes to other service members and aid with using them. Monitor progress of work processes and create basic reports. Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service Requirements Excellent organisational and time management skills Strong attention to detail Ability to work independently and as part of a team. Excellent communication and interpersonal skills Proficient in the use of IT systems and processes Experience in a similar administrative role Knowledge of revenue accounts and statutory legal documentation Ability to maintain confidentiality and comply with data protection regulations. Demonstrate use of systems and processes to other service members and aid with using them. Monitor progress of work processes and create basic reports. Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 25, 2024
Seasonal
Job Title - Leasehold Support Officer Location - London E1 Contract - Temp til Jan '25. Hours - 35 Role summary - This company is seeking a highly motivated and organised individual to join their team as a Leasehold Support Officer. The successful candidate will be responsible for providing administrative support to senior staff and handling a range of internal and external enquiries in a polite and professional manner. The Leasehold Support Officer will also be expected to maintain file management systems, compile, and process information regarding revenue accounts, and produce statutory legal documentation. Key Responsibilities Provide administrative support to senior staff on a planned or ad-hoc basis. Handle a range of internal and external enquiries in a polite and professional manner. Set up and maintain file management systems, including archiving, storing and retrieving documents. Compile and process information regarding revenue accounts Produce statutory legal documentation, such as Section 125 Notices Contribute towards achieving the Services performance targets. Demonstrate use of systems and processes to other service members and aid with using them. Monitor progress of work processes and create basic reports. Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service Requirements Excellent organisational and time management skills Strong attention to detail Ability to work independently and as part of a team. Excellent communication and interpersonal skills Proficient in the use of IT systems and processes Experience in a similar administrative role Knowledge of revenue accounts and statutory legal documentation Ability to maintain confidentiality and comply with data protection regulations. Demonstrate use of systems and processes to other service members and aid with using them. Monitor progress of work processes and create basic reports. Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Apr 25, 2024
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
Apr 24, 2024
Full time
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
Our client, a leading Housing Association across the South of England is seeking a highly motivated and dedicated Neighbourhood Officer to cover a patch in North West London. This is a hybrid role, you will attend the office once a week. The Neighbourhood Officer will be responsible for managing mixed tenure properties, providing a first class customer service to tenants and leaseholders in relation to all tenancy management issues. Key Responsibilities: Develop and maintain strong relationships with local residents, community groups, and stakeholders to identify key issues and concerns in the neighbourhood. Work collaboratively with partners and agencies to deliver effective neighbourhood plans and initiatives that meet the needs of the local community. Support the delivery of local community engagement and consultation activities, including organising and facilitating meetings, events, and other outreach activities. Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested Manage a caseload of neighbourhood issues, including ASB, providing advice and support to residents and stakeholders to help resolve issues and complaints. Work with the service charge team validate service charge budgets Monitor the local neighbourhood environment, reporting and responding to issues such as littering, fly-tipping, and anti-social behaviour. Support the delivery of local projects and initiatives, working closely with other agencies, stakeholders and partners to ensure their successful delivery. Essential Skills and Experience: Applicants must possess knowledge and experience of managing and resolving ASB and tenancy management casework within a housing association or local authority setting. Your understanding of housing law and legislation and correct procedures will enable you to deliver seamless neighbourhood management services across your patch Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with a range of stakeholders. CIH Level 3 qualification or be willing to undertake a relevant qualification. Good working knowledge of local government procedures and legislation relating to neighbourhood issues and community engagement. This is a temporary role, with an hourly rate of 26 - 28 an hour. If you are passionate about making a positive difference to local communities and have the relevant experience and skills, then please submit your CV as soon as possible.
Apr 23, 2024
Seasonal
Our client, a leading Housing Association across the South of England is seeking a highly motivated and dedicated Neighbourhood Officer to cover a patch in North West London. This is a hybrid role, you will attend the office once a week. The Neighbourhood Officer will be responsible for managing mixed tenure properties, providing a first class customer service to tenants and leaseholders in relation to all tenancy management issues. Key Responsibilities: Develop and maintain strong relationships with local residents, community groups, and stakeholders to identify key issues and concerns in the neighbourhood. Work collaboratively with partners and agencies to deliver effective neighbourhood plans and initiatives that meet the needs of the local community. Support the delivery of local community engagement and consultation activities, including organising and facilitating meetings, events, and other outreach activities. Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested Manage a caseload of neighbourhood issues, including ASB, providing advice and support to residents and stakeholders to help resolve issues and complaints. Work with the service charge team validate service charge budgets Monitor the local neighbourhood environment, reporting and responding to issues such as littering, fly-tipping, and anti-social behaviour. Support the delivery of local projects and initiatives, working closely with other agencies, stakeholders and partners to ensure their successful delivery. Essential Skills and Experience: Applicants must possess knowledge and experience of managing and resolving ASB and tenancy management casework within a housing association or local authority setting. Your understanding of housing law and legislation and correct procedures will enable you to deliver seamless neighbourhood management services across your patch Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with a range of stakeholders. CIH Level 3 qualification or be willing to undertake a relevant qualification. Good working knowledge of local government procedures and legislation relating to neighbourhood issues and community engagement. This is a temporary role, with an hourly rate of 26 - 28 an hour. If you are passionate about making a positive difference to local communities and have the relevant experience and skills, then please submit your CV as soon as possible.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Apr 23, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Senior Housing Officer (Home Ownership) Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday)? We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: Engaging with customers internally and externally to improve key areas of Home Ownership housing management Maximising income collection of rent, service charges and major works invoices? Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide Supporting the management and delivery of specific projects and lead on smaller projects We'd love to meet someone with: ? Excellent customer service skills putting the customer at the heart of what we do. Experience of tenancy/lease and neighbourhood management Knowledge of Lease and Home Ownership products Strong negotiation and influencing skills. Exceptional problem-solving skills and decision-making Excellent time management and organisational skills IT literate and ability to adapt to new software. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Ability to work in isolation away from colleagues Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required? ?Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30 th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?
Apr 21, 2024
Full time
Senior Housing Officer (Home Ownership) Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday)? We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: Engaging with customers internally and externally to improve key areas of Home Ownership housing management Maximising income collection of rent, service charges and major works invoices? Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide Supporting the management and delivery of specific projects and lead on smaller projects We'd love to meet someone with: ? Excellent customer service skills putting the customer at the heart of what we do. Experience of tenancy/lease and neighbourhood management Knowledge of Lease and Home Ownership products Strong negotiation and influencing skills. Exceptional problem-solving skills and decision-making Excellent time management and organisational skills IT literate and ability to adapt to new software. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Ability to work in isolation away from colleagues Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required? ?Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30 th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Apr 18, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Homeowner Income Officers x1 FTC until 25/07/2022 x1 FTC until 30/03/2022 Salary starting from £27,455pa. DOE Agile working Homeworking and at Cray House, Maidstone Road, Sidcup, Kent DA14 5HU Ability to work in office once Covid 19 restrictions allow, if required NB: We hold the right to close our adverts early so please apply as soon as possible if you would to be considered for this position. Homeowner Income Officer RP.docx Closing date for applications: 15th September 2021 Interviews to be held on: 23rd & 28th September 2021 ***PREVIOUS APPLICANTS NEED NOT APPLY*** Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you! An exciting new team has been created within our busy and vibrant Income Collection Department. The Homeowners Team will be responsible for providing excellent customer service, minimising arrears and maximising income collection for rent and service charges from our Shared Owners, Leaseholders, Intermediate and Private Rented Residents. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our homeowners customers providing advice and support in order to avoid legal action for the recovery of debt. At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI's with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service. Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the Homeowner sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service. If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you. Working & Operational Hours 35 Hours per Week Mon - Fri between 8am - 8pm May be required to work occasional Saturday mornings between 9am - 1pm on a rota basis Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date. Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted. If you are interested in this role and have the experience required, then apply without delay! COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Sep 14, 2021
Full time
Homeowner Income Officers x1 FTC until 25/07/2022 x1 FTC until 30/03/2022 Salary starting from £27,455pa. DOE Agile working Homeworking and at Cray House, Maidstone Road, Sidcup, Kent DA14 5HU Ability to work in office once Covid 19 restrictions allow, if required NB: We hold the right to close our adverts early so please apply as soon as possible if you would to be considered for this position. Homeowner Income Officer RP.docx Closing date for applications: 15th September 2021 Interviews to be held on: 23rd & 28th September 2021 ***PREVIOUS APPLICANTS NEED NOT APPLY*** Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you! An exciting new team has been created within our busy and vibrant Income Collection Department. The Homeowners Team will be responsible for providing excellent customer service, minimising arrears and maximising income collection for rent and service charges from our Shared Owners, Leaseholders, Intermediate and Private Rented Residents. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our homeowners customers providing advice and support in order to avoid legal action for the recovery of debt. At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI's with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service. Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the Homeowner sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service. If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you. Working & Operational Hours 35 Hours per Week Mon - Fri between 8am - 8pm May be required to work occasional Saturday mornings between 9am - 1pm on a rota basis Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date. Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted. If you are interested in this role and have the experience required, then apply without delay! COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.