The purpose of the role is: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team located on the LSEG account. The successful candidate will be responsible for providing the operational delivery under direct supervision responsible but not limited to, the support of the CMMS system and other data repositories at the account. Assist in the monitoring and maintaining data entry. Uses the CMMS to monitor all tickets across EMEA to prevent failures. Assist in improving efficiencies and reducing failures on the CMMS systems. Provides overall system support for the entire LIS services contract site(s) Key Tasks: Overseeing and monitoring CMMS systems Work closely with FM and Engineering team to ensure process, procedures and timelines are met within the KPIs Supports ensuring all tickets are updated and closed out on time Ensure all tickets are raised correctly (priorities, assignment, job details) Managing and actioning daily, monthly helpdesk reports Support ongoing technology roll outs, integrations between systems Running and delivery of reports to support the account and business development teams (SI7,Helpdesk, switchboard, reservations) Supports the change management process with CMMS (changes, additions, etc.). Participates in CMMS upgrades and conversions Ensures data integrity and security, consistent with the customer's corporate policies Adheres to CBRE company definition of data dictionary such as information about data, including name, description, sources of data item, and key words for categorisation and searching for data item descriptions May participate in the roll out and installation of new software and hardware at the account Complies with all company policies and procedures and adheres to company standards Must be a team player committed to working in a quality environment Performs all duties in a safe manner Any Adhoc requests Education Prior experience in IT/software support or facility maintenance support preferred Skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge Knowledge and awareness of the facilities management industry Experience Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
Mar 27, 2024
Full time
The purpose of the role is: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team located on the LSEG account. The successful candidate will be responsible for providing the operational delivery under direct supervision responsible but not limited to, the support of the CMMS system and other data repositories at the account. Assist in the monitoring and maintaining data entry. Uses the CMMS to monitor all tickets across EMEA to prevent failures. Assist in improving efficiencies and reducing failures on the CMMS systems. Provides overall system support for the entire LIS services contract site(s) Key Tasks: Overseeing and monitoring CMMS systems Work closely with FM and Engineering team to ensure process, procedures and timelines are met within the KPIs Supports ensuring all tickets are updated and closed out on time Ensure all tickets are raised correctly (priorities, assignment, job details) Managing and actioning daily, monthly helpdesk reports Support ongoing technology roll outs, integrations between systems Running and delivery of reports to support the account and business development teams (SI7,Helpdesk, switchboard, reservations) Supports the change management process with CMMS (changes, additions, etc.). Participates in CMMS upgrades and conversions Ensures data integrity and security, consistent with the customer's corporate policies Adheres to CBRE company definition of data dictionary such as information about data, including name, description, sources of data item, and key words for categorisation and searching for data item descriptions May participate in the roll out and installation of new software and hardware at the account Complies with all company policies and procedures and adheres to company standards Must be a team player committed to working in a quality environment Performs all duties in a safe manner Any Adhoc requests Education Prior experience in IT/software support or facility maintenance support preferred Skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge Knowledge and awareness of the facilities management industry Experience Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
BBC Switchboard Operator Salary: 11.44 up to 11.90 Contract: Temporary ongoing, no set end date. Shifts: Full Time working position across various shift patterns, including weekends, bank holidays. (Day shift and Nightshifts). Hours: 12 hour Shifts between 8.30am- 9pm (days) 8pm - 9am (nights). Flexibility on hours and nightshift option available upon discussion, should you amend your hours this will affect the rate of pay offered. Location: BBC Scotland, Pacific Quay Training: Full training provided - 2 -3 weeks. Training will cover normal office working hours. The opportunity Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service. Your day-to-day responsibilities include: To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment. You will answer all calls in a professional, courteous and efficient manner and be responsible for ensuring that all calls are connected to the desired destination. To perform operators' duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes. To provide cover for sickness and annual leave as and when required, for day and night shifts To update the BBC Telephone database. To record daily handover and ensure colleagues are aware of any events which could impact calls. Signs of success To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for. Based at BBC Scotland's Pacific Quay building in Glasgow. The Switchboard work is routine, and you can be under pressure at peak times. Need to be alert to new problems and occasionally important decisions to be made. All faults that occur need to be reported in a timely manner and escalated as necessary The importance and value of the service to the BBC cannot be underestimated. You will be always professional and efficient. Skills we can't do without: To adopt a flexible approach to customer and management requests as required. Keyboard skills with working knowledge of PC software packages desirable Good communication skills are essential Experience working in a contact centre environment or similar. Skills we'd like: Previous experience in a Switchboard environment desirable but not essential More reasons to join us In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 28 days' annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services. What's more, we really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career. How to apply Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
Mar 27, 2024
Seasonal
BBC Switchboard Operator Salary: 11.44 up to 11.90 Contract: Temporary ongoing, no set end date. Shifts: Full Time working position across various shift patterns, including weekends, bank holidays. (Day shift and Nightshifts). Hours: 12 hour Shifts between 8.30am- 9pm (days) 8pm - 9am (nights). Flexibility on hours and nightshift option available upon discussion, should you amend your hours this will affect the rate of pay offered. Location: BBC Scotland, Pacific Quay Training: Full training provided - 2 -3 weeks. Training will cover normal office working hours. The opportunity Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service. Your day-to-day responsibilities include: To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment. You will answer all calls in a professional, courteous and efficient manner and be responsible for ensuring that all calls are connected to the desired destination. To perform operators' duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes. To provide cover for sickness and annual leave as and when required, for day and night shifts To update the BBC Telephone database. To record daily handover and ensure colleagues are aware of any events which could impact calls. Signs of success To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for. Based at BBC Scotland's Pacific Quay building in Glasgow. The Switchboard work is routine, and you can be under pressure at peak times. Need to be alert to new problems and occasionally important decisions to be made. All faults that occur need to be reported in a timely manner and escalated as necessary The importance and value of the service to the BBC cannot be underestimated. You will be always professional and efficient. Skills we can't do without: To adopt a flexible approach to customer and management requests as required. Keyboard skills with working knowledge of PC software packages desirable Good communication skills are essential Experience working in a contact centre environment or similar. Skills we'd like: Previous experience in a Switchboard environment desirable but not essential More reasons to join us In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 28 days' annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services. What's more, we really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career. How to apply Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they're valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. The main purpose of the role is to provide a professional response to all calls for service coming into West Mercia Police. This role can be Full Time or Part Time - If a part time role would be suitable for you please contact us to discuss hours/availability. We are also happy to talk flexible working where it is suitable for the role. Permanent position. Office Based. The closing date for this post is 12 noon on Tuesday 09 April 2024. This role iscommutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5. Why work for us? 24 days Annual leave (increasing to 29 after 5 years service) + bank holidays and we also operate a flexi time system. Generous pension scheme Health and wellbeing, occupational health services, staff network and PAM assist. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Register for a Blue light card - over 15,000 discounts from large national retailers. We embrace diversity and welcome applications from everyone. If you require any support to complete your application or you have any questions please contact the recruitment team on
Mar 26, 2024
Full time
We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they're valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. The main purpose of the role is to provide a professional response to all calls for service coming into West Mercia Police. This role can be Full Time or Part Time - If a part time role would be suitable for you please contact us to discuss hours/availability. We are also happy to talk flexible working where it is suitable for the role. Permanent position. Office Based. The closing date for this post is 12 noon on Tuesday 09 April 2024. This role iscommutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5. Why work for us? 24 days Annual leave (increasing to 29 after 5 years service) + bank holidays and we also operate a flexi time system. Generous pension scheme Health and wellbeing, occupational health services, staff network and PAM assist. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Register for a Blue light card - over 15,000 discounts from large national retailers. We embrace diversity and welcome applications from everyone. If you require any support to complete your application or you have any questions please contact the recruitment team on
Receptionist Searching for a highly organised experienced receptionist. Provide a high standard telephone answering and FSD helpdesk service to the client. Overall responsibility for ensuring the smooth running of the reception as well as day to day operations for the wider office. To monitor meeting rooms, ensuring that they are always ready for use. This position is responsible for providing hands on reception cover, as well as performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Duties / Responsibilities Include: Answering phone calls Taking of messages Transferring of calls Monitoring FSD mailbox and responding to all emails in a timely manner Administer and oversee room bookings for site Manage Access management system and issue new starter and replacement cards/passes Ordering of stationery and catering consumables. Positively respond to customers through effective communication and personal accessibility. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship. Understand procedures and processes and operate them to the required standard. Convey messages and ideas clearly and openly. To carry out any reasonable request from management. Skills and Experience: 2 years' experience in a similar role and operating a switchboard Some financial / accounting experience and working within the construction sector may be an advantage Excellent verbal communication skills, and a high standard of written communication skills Write routine reports and correspondence. Respond to queries or complaints from clients and colleagues. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Good skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc. Embraces new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, hand held mobile technologies Results oriented, ability to achieve business goals. Customer focused - develop strong customer relationships by listening to and satisfying customer needs. Accountable, with the ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals. HOURS: Hours - 8AM to 5PM - 40 Hours Per Week PAY - £11 - 12 P/H Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Mar 26, 2024
Full time
Receptionist Searching for a highly organised experienced receptionist. Provide a high standard telephone answering and FSD helpdesk service to the client. Overall responsibility for ensuring the smooth running of the reception as well as day to day operations for the wider office. To monitor meeting rooms, ensuring that they are always ready for use. This position is responsible for providing hands on reception cover, as well as performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Duties / Responsibilities Include: Answering phone calls Taking of messages Transferring of calls Monitoring FSD mailbox and responding to all emails in a timely manner Administer and oversee room bookings for site Manage Access management system and issue new starter and replacement cards/passes Ordering of stationery and catering consumables. Positively respond to customers through effective communication and personal accessibility. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship. Understand procedures and processes and operate them to the required standard. Convey messages and ideas clearly and openly. To carry out any reasonable request from management. Skills and Experience: 2 years' experience in a similar role and operating a switchboard Some financial / accounting experience and working within the construction sector may be an advantage Excellent verbal communication skills, and a high standard of written communication skills Write routine reports and correspondence. Respond to queries or complaints from clients and colleagues. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Good skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc. Embraces new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, hand held mobile technologies Results oriented, ability to achieve business goals. Customer focused - develop strong customer relationships by listening to and satisfying customer needs. Accountable, with the ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals. HOURS: Hours - 8AM to 5PM - 40 Hours Per Week PAY - £11 - 12 P/H Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Are you confident with handling outgoing & incoming calls and are looking for temporary work in Inner London? Switchboard Operator £12.77per hour PAYE (Weekday rate) Temporary role estimated for 2 - 6months Location - SW3 Working pattern - Vary (see below) 37.5 hrs a week My Client, a Healthcare Provider within Inner London, seek a Switchboard Operator to start an ongoing temporary assignment ASAP. Main Responsibilities Answering all calls in a timely polite and helpful manner, ensuring a quality service to all clients. Using appropriate questioning techniques where required to obtain relevant information from the caller. Assessing the needs of the caller to ensure that they are being directed to the correct department. Taking Ambulance Service calls for primary admissions, following procedures to alert relevant staff. The successful candidate will need: To be comfortable with working in a fast-paced environment, having to change your point of focus regularly. To be calm minded, sometimes having to deal with callers that may be in distress. To be flexible with working time, sometimes shifts may change depending on staff levels. Shift Patterns 8:00am - 17.00pm Early Weekday 12:00pm - 21:30pm Late Weekday 8:00am - 12.30pm Early Weekend 12:30pm - 17:00pm Middle Weekend 17:00pm - 21:30pm Late Weekend
Mar 25, 2024
Full time
Are you confident with handling outgoing & incoming calls and are looking for temporary work in Inner London? Switchboard Operator £12.77per hour PAYE (Weekday rate) Temporary role estimated for 2 - 6months Location - SW3 Working pattern - Vary (see below) 37.5 hrs a week My Client, a Healthcare Provider within Inner London, seek a Switchboard Operator to start an ongoing temporary assignment ASAP. Main Responsibilities Answering all calls in a timely polite and helpful manner, ensuring a quality service to all clients. Using appropriate questioning techniques where required to obtain relevant information from the caller. Assessing the needs of the caller to ensure that they are being directed to the correct department. Taking Ambulance Service calls for primary admissions, following procedures to alert relevant staff. The successful candidate will need: To be comfortable with working in a fast-paced environment, having to change your point of focus regularly. To be calm minded, sometimes having to deal with callers that may be in distress. To be flexible with working time, sometimes shifts may change depending on staff levels. Shift Patterns 8:00am - 17.00pm Early Weekday 12:00pm - 21:30pm Late Weekday 8:00am - 12.30pm Early Weekend 12:30pm - 17:00pm Middle Weekend 17:00pm - 21:30pm Late Weekend
Salary: Competitive salary plus Veolia benefits Hours: 39.5 hours per week Monday to Thursday 8am-5pm, Friday 8am-4:30pm Location: Stevenage, SG1 2AS When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Part of a small team covering operating hours to manage incoming calls. Respond to any telephony queries promptly. Transfer calls to appropriate departments. Be able to hit targets and KPIs for example: All external calls answered within 9 seconds 97% of the time and all internal calls answered within 15 seconds 90% of the time. What we're looking for; Previous experience of working in a call centre, switchboard or an administrative role Working knowledge of a telephony system Good level of skill on Google Suite Ability to work under pressure Customer service skills What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Mar 25, 2024
Full time
Salary: Competitive salary plus Veolia benefits Hours: 39.5 hours per week Monday to Thursday 8am-5pm, Friday 8am-4:30pm Location: Stevenage, SG1 2AS When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Part of a small team covering operating hours to manage incoming calls. Respond to any telephony queries promptly. Transfer calls to appropriate departments. Be able to hit targets and KPIs for example: All external calls answered within 9 seconds 97% of the time and all internal calls answered within 15 seconds 90% of the time. What we're looking for; Previous experience of working in a call centre, switchboard or an administrative role Working knowledge of a telephony system Good level of skill on Google Suite Ability to work under pressure Customer service skills What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Aug 24, 2023
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
You will be working within a fast-paced environment dealing with a variety of clients. This is a modern thinking multi-disciplinary practice of Solicitors, excellent opportunities available to join this very progressive practice. Expectations 1. Welcoming visitors to Bank View Solicitors, ensuring their point of contact is notified immediately. 2. Accepting incoming calls and directing them accordingly. 3. Offering visitors refreshments whilst they wait. 4. Dealing with all incoming calls. 5. Dealing with overnight voicemail messages and ensure they are forwarded to the correct person before 9am daily. 6. General housekeeping of the Reception area and meeting rooms. 7. Ensuring reception area always has reading material and refreshments are well stocked. 8. Ensuring the kitchen is clean and tidy. Essential Skills 1. Minimum 2 years experience as a Receptionist. 2. Experience of using a busy switchboard. 3. Competent IT user. 4. Well presented. 5. Excellent organisational skills. 6. Ability to use own initiative. 7. Must be able to demonstrate basic numeracy and literacy skills. The tasks required may be split between Switchboard operators, dealing with high volumes of calls, general reception and back of house, also includes arranging travel requests, meet and greet clients, room set up and catering. Job Type: Full-time Equality and Diversity We are an equal opportunities employer and no individual will be discriminated against on the basis of gender, race, nationality, ethnic or national origin, religious or political beliefs, disability, marital status, social background, family circumstances, sexual orientation, gender reassignment, spent criminal convictions, age or for any other reason.
Sep 17, 2022
Full time
You will be working within a fast-paced environment dealing with a variety of clients. This is a modern thinking multi-disciplinary practice of Solicitors, excellent opportunities available to join this very progressive practice. Expectations 1. Welcoming visitors to Bank View Solicitors, ensuring their point of contact is notified immediately. 2. Accepting incoming calls and directing them accordingly. 3. Offering visitors refreshments whilst they wait. 4. Dealing with all incoming calls. 5. Dealing with overnight voicemail messages and ensure they are forwarded to the correct person before 9am daily. 6. General housekeeping of the Reception area and meeting rooms. 7. Ensuring reception area always has reading material and refreshments are well stocked. 8. Ensuring the kitchen is clean and tidy. Essential Skills 1. Minimum 2 years experience as a Receptionist. 2. Experience of using a busy switchboard. 3. Competent IT user. 4. Well presented. 5. Excellent organisational skills. 6. Ability to use own initiative. 7. Must be able to demonstrate basic numeracy and literacy skills. The tasks required may be split between Switchboard operators, dealing with high volumes of calls, general reception and back of house, also includes arranging travel requests, meet and greet clients, room set up and catering. Job Type: Full-time Equality and Diversity We are an equal opportunities employer and no individual will be discriminated against on the basis of gender, race, nationality, ethnic or national origin, religious or political beliefs, disability, marital status, social background, family circumstances, sexual orientation, gender reassignment, spent criminal convictions, age or for any other reason.