Customer Service Advisor Our client is looking for individuals to join their customer service team, starting on the 22nd April 2024. Receiving full training, you will be responsible for answering incoming calls from clients assisting with their queries relating to deliveries, collections, payments and contractual changes. We are looking for individuals who are: Friendly, outgoing and confident communicators Individuals who have the self-motivation to work hard and who want an opportunity to pursue a career IT savvy and confident to learn new systems Someone who wants to work as part of a team, assisting the department with their deadlines So, if you are looking to join a local company, continue or start your career, this could be a great opportunity for you. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 20, 2024
Seasonal
Customer Service Advisor Our client is looking for individuals to join their customer service team, starting on the 22nd April 2024. Receiving full training, you will be responsible for answering incoming calls from clients assisting with their queries relating to deliveries, collections, payments and contractual changes. We are looking for individuals who are: Friendly, outgoing and confident communicators Individuals who have the self-motivation to work hard and who want an opportunity to pursue a career IT savvy and confident to learn new systems Someone who wants to work as part of a team, assisting the department with their deadlines So, if you are looking to join a local company, continue or start your career, this could be a great opportunity for you. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections, arranging credits Processing sales orders Liaise with external teams Build business relationship with external customers Liaise with customers on delivery re-scheduling and re-sourcing if required Maintain and monitor own Client base Upselling where possible Skills Required: Customer focused Customer service experience Excellent IT skills, Microsoft office, Excel Excellent communication skills both verbal and written Excellent listening skills Have a proactive approach, working in an agile business Microsoft Office applications, Excel, PowerPoint, Word etc, preferable Skills Required Customer Service Keywords Customer Service
Apr 20, 2024
Full time
Customer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections, arranging credits Processing sales orders Liaise with external teams Build business relationship with external customers Liaise with customers on delivery re-scheduling and re-sourcing if required Maintain and monitor own Client base Upselling where possible Skills Required: Customer focused Customer service experience Excellent IT skills, Microsoft office, Excel Excellent communication skills both verbal and written Excellent listening skills Have a proactive approach, working in an agile business Microsoft Office applications, Excel, PowerPoint, Word etc, preferable Skills Required Customer Service Keywords Customer Service
We have an exciting opportunity for a full time Customer Service Advisor / Administrator to join a well established company based in the Medway Towns. As the first point of contact, the role is to provide exceptional customer service levels and to welcome guests and greet visitors with an open, friendly and engaging style. The position is also responsible for the coordination of all front desk activities and to provide seamless office administrative support. This will be Monday to Friday 8 am - 5pm Responsibilities I am responsible for managing the reception desk and greet all on arrival with an open, friendly and engaging style that is consistent with company brand image. I ensure all visitors sign in and complete all relevant visitor security and health & safety paperwork. I ensure all guests are offered refreshments and are informed of fire & emergency procedures and company facilities. I announce all visitors to the person they are visiting and personally escort them to their meeting. As the first point of contact, I answer and screen all incoming calls in a friendly and welcoming manner, and forward calls to the appropriate person/department. I ensure the Reception area is always pristine, tidy and highly presented, ensuring adequate levels of marketing materials, stationary and materials are provided. I receive, sort and distribute all post and mail packages in a timely manner. Customer Service / Office Admin Responsibilities To drive the highest levels of internal and external customer service throughout my areas of accountability, ensuring that the company's profit and strategic objectives are met and exceeded. To uphold and deliver customer focus in all my interactions, acting as a Brand Ambassador, leading by example and representing the company to exceed their service and sales expectations. I am responsible for the accurate input of all sales orders into the business system. I will manage all customer communications from order placement through to delivery whilst ensuring that any delivery issues are dealt with quickly & efficiently I will liaise with our outbound haulage providers to arrange daily collections and deliveries, ensuring customer delivery dates are met and the correct paperwork is generated Experience Proven work experience as a Receptionist, Front Office Representative or similar role. A good level of proficiency in Microsoft Office & ERP System Has a welcoming, friendly and engaging disposition, and approaches their work with a positive and professional Works with a proactive, can-do attitude at all times. Excellent communication skills with the ability to influence with all levels within an organisation. Proven experience of exemplary client communications. Proven experience of supporting, embracing, adapting to change in a fast movement volume environment. Good knowledge of clerical and administrative procedures and systems. Experience in a customer service led environment. A clear and concise communicator, with a high level of spoken and written English Language. Acts with initiative and happy to work in a 'hands on' environment Organised and manages own workload Please apply today by clicking on the link or emailing your CV to (url removed)
Apr 20, 2024
Full time
We have an exciting opportunity for a full time Customer Service Advisor / Administrator to join a well established company based in the Medway Towns. As the first point of contact, the role is to provide exceptional customer service levels and to welcome guests and greet visitors with an open, friendly and engaging style. The position is also responsible for the coordination of all front desk activities and to provide seamless office administrative support. This will be Monday to Friday 8 am - 5pm Responsibilities I am responsible for managing the reception desk and greet all on arrival with an open, friendly and engaging style that is consistent with company brand image. I ensure all visitors sign in and complete all relevant visitor security and health & safety paperwork. I ensure all guests are offered refreshments and are informed of fire & emergency procedures and company facilities. I announce all visitors to the person they are visiting and personally escort them to their meeting. As the first point of contact, I answer and screen all incoming calls in a friendly and welcoming manner, and forward calls to the appropriate person/department. I ensure the Reception area is always pristine, tidy and highly presented, ensuring adequate levels of marketing materials, stationary and materials are provided. I receive, sort and distribute all post and mail packages in a timely manner. Customer Service / Office Admin Responsibilities To drive the highest levels of internal and external customer service throughout my areas of accountability, ensuring that the company's profit and strategic objectives are met and exceeded. To uphold and deliver customer focus in all my interactions, acting as a Brand Ambassador, leading by example and representing the company to exceed their service and sales expectations. I am responsible for the accurate input of all sales orders into the business system. I will manage all customer communications from order placement through to delivery whilst ensuring that any delivery issues are dealt with quickly & efficiently I will liaise with our outbound haulage providers to arrange daily collections and deliveries, ensuring customer delivery dates are met and the correct paperwork is generated Experience Proven work experience as a Receptionist, Front Office Representative or similar role. A good level of proficiency in Microsoft Office & ERP System Has a welcoming, friendly and engaging disposition, and approaches their work with a positive and professional Works with a proactive, can-do attitude at all times. Excellent communication skills with the ability to influence with all levels within an organisation. Proven experience of exemplary client communications. Proven experience of supporting, embracing, adapting to change in a fast movement volume environment. Good knowledge of clerical and administrative procedures and systems. Experience in a customer service led environment. A clear and concise communicator, with a high level of spoken and written English Language. Acts with initiative and happy to work in a 'hands on' environment Organised and manages own workload Please apply today by clicking on the link or emailing your CV to (url removed)
Customer Service Advisor Glasgow - G5 Annual Salary - 22,750 than will increase after promotion Hours - Monday to Friday 9-5pm The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Key responsibilities: Manage inbound and outbound calls and e-mails for clients and health care professionals Sort and process incoming prescriptions Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders Register new clients Process sample orders Update client cutting templates as needed Track missing parcels as needed, and manage returns / collections Log complaints as received, and request support of the Team Leader to manage complex queries Offer support and advice to fellow team members Work towards objectives in order to achieve set department KPI's an personal development objective Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients Actively promote my client's values to internal and external customers demonstrating them at all times Benefits Life insurance for 10 x salary from commencement date Auto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contribution Option to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contribution Option to join the Company's private medical scheme following successful completion of 6 month probation Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 20, 2024
Full time
Customer Service Advisor Glasgow - G5 Annual Salary - 22,750 than will increase after promotion Hours - Monday to Friday 9-5pm The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Key responsibilities: Manage inbound and outbound calls and e-mails for clients and health care professionals Sort and process incoming prescriptions Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders Register new clients Process sample orders Update client cutting templates as needed Track missing parcels as needed, and manage returns / collections Log complaints as received, and request support of the Team Leader to manage complex queries Offer support and advice to fellow team members Work towards objectives in order to achieve set department KPI's an personal development objective Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients Actively promote my client's values to internal and external customers demonstrating them at all times Benefits Life insurance for 10 x salary from commencement date Auto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contribution Option to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contribution Option to join the Company's private medical scheme following successful completion of 6 month probation Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Apr 20, 2024
Full time
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Customer Support Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to completion. Working within an established sales and after service team you will play a key role in making sure that all parts enquiries are responded to in a timely fashion. You will provide quotations, chase orders and raise invoices whilst providing first class customer service, keeping the customer at the forefront of communication. The ideal candidate will have a strong customer service background within an office environment along with excellent telephone and communication skills. Working within a parts, service or aftersales environment is a distinct advantage but not essential. What's involved for the Customer Support Advisor Deal with incoming calls and email enquiries Check stock availability Log order details Organise collections and returns Provide quotations Upload invoices Raise credits Chase back orders General Ad hoc duties What you'll need Strong customer service background Excellent communication skills Parts or spares service background advantageous but not essential Detail orientated Confident manner Ability to prioritise workloads Competent user on Microsoft Office Benefits include Competitive salary Excellent office working environment Excellent company pension scheme up to 18% Healthcare scheme Life Insurance 25 days + 8 bank holidays Free parking Employee development programme This is a Full time, permanent Customer Support Advisor role, working Monday to Friday, 8:30am - 5pm. Should this Parts Advisor position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd. Applications from outside the UK will not be considered. 3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK. We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing.
Apr 19, 2024
Full time
Customer Support Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to completion. Working within an established sales and after service team you will play a key role in making sure that all parts enquiries are responded to in a timely fashion. You will provide quotations, chase orders and raise invoices whilst providing first class customer service, keeping the customer at the forefront of communication. The ideal candidate will have a strong customer service background within an office environment along with excellent telephone and communication skills. Working within a parts, service or aftersales environment is a distinct advantage but not essential. What's involved for the Customer Support Advisor Deal with incoming calls and email enquiries Check stock availability Log order details Organise collections and returns Provide quotations Upload invoices Raise credits Chase back orders General Ad hoc duties What you'll need Strong customer service background Excellent communication skills Parts or spares service background advantageous but not essential Detail orientated Confident manner Ability to prioritise workloads Competent user on Microsoft Office Benefits include Competitive salary Excellent office working environment Excellent company pension scheme up to 18% Healthcare scheme Life Insurance 25 days + 8 bank holidays Free parking Employee development programme This is a Full time, permanent Customer Support Advisor role, working Monday to Friday, 8:30am - 5pm. Should this Parts Advisor position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd. Applications from outside the UK will not be considered. 3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK. We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing.
Customer Service Advisor Housing Association Temp to Perm £15p/h The Role: Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and support teams enabling them to provide an excellent operational service at all times. Responsibilities: Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected. Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues. Ensuring delivery dates and times are recorded accurately Prioritise and plan for any responsive colleague orders/collections. Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met. Liaising with the planning teams for colleague holidays and sickness Processing orders by colleague by sending purchase orders to suppliers About you: Experience of dealing with customers Experience in using warehouse based stock system Excellent customer service skills Industry product knowledge Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Good interpersonal skills Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills Empathy with our tenants and residents and willingness to deliver exceptional customer service Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 19, 2024
Seasonal
Customer Service Advisor Housing Association Temp to Perm £15p/h The Role: Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and support teams enabling them to provide an excellent operational service at all times. Responsibilities: Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected. Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues. Ensuring delivery dates and times are recorded accurately Prioritise and plan for any responsive colleague orders/collections. Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met. Liaising with the planning teams for colleague holidays and sickness Processing orders by colleague by sending purchase orders to suppliers About you: Experience of dealing with customers Experience in using warehouse based stock system Excellent customer service skills Industry product knowledge Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Good interpersonal skills Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills Empathy with our tenants and residents and willingness to deliver exceptional customer service Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Inbound Customer Service Advisor Monday-Friday 9am-5pm (optional overtime available on Sat) £22,308 + monthly bonus £30,000-£45,000 OTE Permanent, full time Denton, Manchester MPJ Recruitment are currently working with a client based in Denton Manchester. We re on the lookout for Inbound Call Centre Advisors who enjoy giving excellent customer service in a fast-paced environment. You ll receive fully paid training and will be working in a fun and dynamic office ran by industry experts. You ll have exceptional opportunity to earn bonuses in this role and to develop and progress your career, with many of our team developing internally. Inbound Customer Service Advisor Responsibilities: Handling inbound calls from regarding low-value parking fines in a professional and respectful manner. Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties. Conducting detailed financial assessments to determine the most appropriate repayment options. Setting repayment plans and taking payments. Maintaining accurate and up-to-date records of all interactions with debtors. Adhering to regulatory guidelines and company policies during the collections process. Inbound Customer Service Advisor Requirements: Ideally experience in credit management or debt collection would be highly desirable. Alternatively, experience in a contact centre or sales environment. Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally. Excellent organisational skills and attention to detail. Ability to work independently and as part of a team. Proficiency in relevant computer applications and software. If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
Apr 19, 2024
Full time
Inbound Customer Service Advisor Monday-Friday 9am-5pm (optional overtime available on Sat) £22,308 + monthly bonus £30,000-£45,000 OTE Permanent, full time Denton, Manchester MPJ Recruitment are currently working with a client based in Denton Manchester. We re on the lookout for Inbound Call Centre Advisors who enjoy giving excellent customer service in a fast-paced environment. You ll receive fully paid training and will be working in a fun and dynamic office ran by industry experts. You ll have exceptional opportunity to earn bonuses in this role and to develop and progress your career, with many of our team developing internally. Inbound Customer Service Advisor Responsibilities: Handling inbound calls from regarding low-value parking fines in a professional and respectful manner. Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties. Conducting detailed financial assessments to determine the most appropriate repayment options. Setting repayment plans and taking payments. Maintaining accurate and up-to-date records of all interactions with debtors. Adhering to regulatory guidelines and company policies during the collections process. Inbound Customer Service Advisor Requirements: Ideally experience in credit management or debt collection would be highly desirable. Alternatively, experience in a contact centre or sales environment. Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally. Excellent organisational skills and attention to detail. Ability to work independently and as part of a team. Proficiency in relevant computer applications and software. If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 19, 2024
Full time
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday
Apr 18, 2024
Full time
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Apr 18, 2024
Full time
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training. Responsibilities: Provide assistance to customers experiencing challenges, focusing on positive outcomes. Ensure compliance with regulatory guidelines in customer interactions. Maintain accurate records of customer communication across various channels. Manage customer accounts and updates. Offer guidance on suitable repayment solutions tailored to customer needs. Identify opportunities for process improvement. Demonstrate strong communication skills in resolving customer issues. Requirements: Experience in supporting vulnerable customers. Completion of training in handling vulnerable customers. Knowledge of regulatory frameworks. Preferred background in finance or related fields.
Apr 18, 2024
Full time
Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training. Responsibilities: Provide assistance to customers experiencing challenges, focusing on positive outcomes. Ensure compliance with regulatory guidelines in customer interactions. Maintain accurate records of customer communication across various channels. Manage customer accounts and updates. Offer guidance on suitable repayment solutions tailored to customer needs. Identify opportunities for process improvement. Demonstrate strong communication skills in resolving customer issues. Requirements: Experience in supporting vulnerable customers. Completion of training in handling vulnerable customers. Knowledge of regulatory frameworks. Preferred background in finance or related fields.
Customer Service Advisor Bristol Temporary Ongoing, Full time 40 Hours per Week, Mon-Fri (no evenings or weekends) 11.50 - 11.75 per hour Our client, a leading paint manufacturer, have an excellent opportunity for a Customer Service Representative to join their team in Bristol. This role provides support to the Customers, with primary accountability for ensuring the accurate and efficient processing of orders to our customers within the agreed service levels. Working in an internal sales administration small team dealing with order processing, shipping, invoicing, returns / collections, claims and credits. Update pricing on SAP. This is a busy role with training and development opportunities. The successful candidate will have customer service experience. You will have outstanding communication skills and the ability to work well under pressure along with IT skills and ability to prioritise your own workload. Please note this is not a hybrid or remote role, it is based at the client site daily If you feel like this could be the role for you, click apply now!
Apr 18, 2024
Seasonal
Customer Service Advisor Bristol Temporary Ongoing, Full time 40 Hours per Week, Mon-Fri (no evenings or weekends) 11.50 - 11.75 per hour Our client, a leading paint manufacturer, have an excellent opportunity for a Customer Service Representative to join their team in Bristol. This role provides support to the Customers, with primary accountability for ensuring the accurate and efficient processing of orders to our customers within the agreed service levels. Working in an internal sales administration small team dealing with order processing, shipping, invoicing, returns / collections, claims and credits. Update pricing on SAP. This is a busy role with training and development opportunities. The successful candidate will have customer service experience. You will have outstanding communication skills and the ability to work well under pressure along with IT skills and ability to prioritise your own workload. Please note this is not a hybrid or remote role, it is based at the client site daily If you feel like this could be the role for you, click apply now!
Collections Advisor Salary: Up to 26,500 Widnes Monday to Friday (37.5 hours per week) Permanent Contract My client in Widnes are looking for a Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package. The Collections Advisor will be responsible for: Make and receive calls to customers in default Contact customers by email and letter regarding payment Deal effectively with disputes in accordance with FCA rules Deal with hardship and vulnerable customers in accordance with FCA rules Negotiate payment plans and settlement agreements in line with client specific guidelines Essential Requirements are: Previous experience working within a credit control or collections role Good communication skills Relationship building skills Ability to be empathetic Attention to detail Risk Management Exceptional customer service skills If you feel you have the necessary experience for this role then please apply without delay. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Collections Advisor Salary: Up to 26,500 Widnes Monday to Friday (37.5 hours per week) Permanent Contract My client in Widnes are looking for a Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package. The Collections Advisor will be responsible for: Make and receive calls to customers in default Contact customers by email and letter regarding payment Deal effectively with disputes in accordance with FCA rules Deal with hardship and vulnerable customers in accordance with FCA rules Negotiate payment plans and settlement agreements in line with client specific guidelines Essential Requirements are: Previous experience working within a credit control or collections role Good communication skills Relationship building skills Ability to be empathetic Attention to detail Risk Management Exceptional customer service skills If you feel you have the necessary experience for this role then please apply without delay. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Apr 18, 2024
Full time
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Apr 18, 2024
Full time
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
We're proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important. We're now looking for a friendly, confident, supportive person who is passionate about providing excellent service, to join our Mortgage Collections specialist team.We provide help and guidance to our customers who are facing difficulties with their mortgage payments. We operate in the most challenging times and taking responsibility by finding resolutions for our customers and dealing with more sensitive situations will be key. How we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time.This is a telephone based role working with customers who are in or facing financial challenges. Agreeing affordable payment plans, regularly reviewing existing payment agreements as well as keeping up to date with policies and procedures will be important.Building relationships, understanding services that will suit their individual needs whilst giving clear, accurate information in a friendly, professional and efficient way will be key. The role also involves dealing with professional third parties like solicitors, estate agents and debt counsellors.For this role you'll need recent high level customer service experience to be successful, ideally from a collections environment but this isn't essential as our training will support your knowledge. Being a strong, empathetic communicator with the confidence to hold conversations that are tailored to our customers' individual circumstances with be important.You'll have experience of handling challenging conversations, dealing with more sensitive, complex customer enquiries and will be able to manage your own workload and diary. We do on-site training (up to 6 months to make sure you get the best start and support) then this role reverts to hybrid working role with at least two days a week in our new office Coventry House in Binley and the rest at home. Working Hours: Monday to Friday 9 - 5 and the availability to work one out of four Saturdays 9am - 12pm. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Apr 15, 2024
Full time
We're proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important. We're now looking for a friendly, confident, supportive person who is passionate about providing excellent service, to join our Mortgage Collections specialist team.We provide help and guidance to our customers who are facing difficulties with their mortgage payments. We operate in the most challenging times and taking responsibility by finding resolutions for our customers and dealing with more sensitive situations will be key. How we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time.This is a telephone based role working with customers who are in or facing financial challenges. Agreeing affordable payment plans, regularly reviewing existing payment agreements as well as keeping up to date with policies and procedures will be important.Building relationships, understanding services that will suit their individual needs whilst giving clear, accurate information in a friendly, professional and efficient way will be key. The role also involves dealing with professional third parties like solicitors, estate agents and debt counsellors.For this role you'll need recent high level customer service experience to be successful, ideally from a collections environment but this isn't essential as our training will support your knowledge. Being a strong, empathetic communicator with the confidence to hold conversations that are tailored to our customers' individual circumstances with be important.You'll have experience of handling challenging conversations, dealing with more sensitive, complex customer enquiries and will be able to manage your own workload and diary. We do on-site training (up to 6 months to make sure you get the best start and support) then this role reverts to hybrid working role with at least two days a week in our new office Coventry House in Binley and the rest at home. Working Hours: Monday to Friday 9 - 5 and the availability to work one out of four Saturdays 9am - 12pm. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Job Title: Hire Controller Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £32,000 per annum, plus bonus Job type: Full Time, Permanent Working Hours: 7.30am - 5.30pm BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: We are looking for an experienced Hire Controller to liaise with our national attachment hire depots. Key Duties: Working alongside head office hire desk and liaising with the depot network for day-to-day duties Ensuring all hire contract administration is completed in an accurate and timely manner Diarise day-to-day entries of any "on hires/off hires" and deliveries/collections Liaise with the workshop staff for any preparation of hire / sale orders, breakdowns or damages Work with cross-hire suppliers to secure hire/sales opportunities Build strong customer relationships Resolve any customer issues Assist in Transport and logistics To log all hire enquiries on the CRM and follow up in a timely manner to ensure we secure all business opportunities General ad-hoc administrative duties About you: Essential Skills: Previous experience in a hire company essential Customer focussed Excellent communication skills A confident and flexible attitude Excellent administrative and organisational skills PC literate - a working knowledge of MS Office and CRM programmes You will need to adhere to and promote compliance with current H&S legislation and company specific H&S policies Benefits: Competitive salary 25 days holiday Pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Hire Desk Administrator, Hire Desk, Hire Coordinator, Hire Admin, Hire Assistant, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Support, Client Services Support, may also be considered for this role.
Apr 15, 2024
Full time
Job Title: Hire Controller Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £32,000 per annum, plus bonus Job type: Full Time, Permanent Working Hours: 7.30am - 5.30pm BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: We are looking for an experienced Hire Controller to liaise with our national attachment hire depots. Key Duties: Working alongside head office hire desk and liaising with the depot network for day-to-day duties Ensuring all hire contract administration is completed in an accurate and timely manner Diarise day-to-day entries of any "on hires/off hires" and deliveries/collections Liaise with the workshop staff for any preparation of hire / sale orders, breakdowns or damages Work with cross-hire suppliers to secure hire/sales opportunities Build strong customer relationships Resolve any customer issues Assist in Transport and logistics To log all hire enquiries on the CRM and follow up in a timely manner to ensure we secure all business opportunities General ad-hoc administrative duties About you: Essential Skills: Previous experience in a hire company essential Customer focussed Excellent communication skills A confident and flexible attitude Excellent administrative and organisational skills PC literate - a working knowledge of MS Office and CRM programmes You will need to adhere to and promote compliance with current H&S legislation and company specific H&S policies Benefits: Competitive salary 25 days holiday Pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Hire Desk Administrator, Hire Desk, Hire Coordinator, Hire Admin, Hire Assistant, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Support, Client Services Support, may also be considered for this role.
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Apr 13, 2024
Full time
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.