Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We're looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You'll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we're looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive 'can-do' approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person.
Apr 17, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We're looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You'll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we're looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive 'can-do' approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person.
Job Title: Complaints OfficerContract Type: PermanentSalary: £29,145 -£32,383.29 Working Hours: Full time 35 hours per weekWorking Pattern: Hybrid/ in office as and when requiredLocation: Irvine, ScotlandIf you share our values and are excited about making a significant impact at Riverside Scotland, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Complaints OfficerYou will deliver a high-quality complaint handling and coordination service for Riverside Scotland customers, acting as a single point of contact for all complaints and working effectively with all service areas and teams to coordinate responses and deliver effective resolutions.About youWe are looking for someone with: Excellent communication skills who is customer focused with a desire to improve customer satisfaction. Understanding of the challenges facing our customers and can deliver customer services based on the values of trust, patience, understanding, empathy, and compassion. The ability to develop constructive working relationships with stakeholders and colleagues which promotes quick and effective complaints resolution on a day-to-day basis. Understanding of business drivers and performance targets in relation to complaints handling. Why Riverside Scotland?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.Role ProfileTo deliver a high-quality complaint handling and coordination service for Riverside Scotland customers, acting as a single point of contact for all complaints and working effectively with all service areas and teams to coordinate responses and deliver effective resolutions.Be the single point of contact for all customer complaints and coordinator of all complaint responses.Develop trusted relationships with customers and maintain communication with customers throughout the complaints process, ensuring the customer is satisfied with the complaint response and outcome.Manage the end-to-end complaints process ensuring that the Riverside Scotland Complaints Policy is adhered to, specifically in relation to response timescales.Work proactively with all colleagues and across teams and service areas to support effective and long-lasting complaint resolution.Develop a positive relationship with external repairs and maintenance contractors to support quick and effective complaints resolution.Ensure all complaint journeys are recorded on relevant systems and have a clear audit trail from initial complaint through to outcome and case closure.Coordinate 'lessons learned' sessions with relevant colleagues for all Stage 2 complaints to support continuous improvement.Carry out such other duties as are allocated by the Head of Asset and Sustainability or Head of Housing and Communities to support the complaints handling process. Develop relationships with internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Association's objectives.Ensure internal business processes are followed in line with the Association's policy, procedures and statutory requirements. Contribute to the continuous improvement of processes and procedures. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Ensure that all data protection requirements are met in accordance with the Riverside Group's policy, procedures and statutory requirements. To provide a high quality, customer-orientated service championing the Riverside Service Style.Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other
Apr 16, 2024
Full time
Job Title: Complaints OfficerContract Type: PermanentSalary: £29,145 -£32,383.29 Working Hours: Full time 35 hours per weekWorking Pattern: Hybrid/ in office as and when requiredLocation: Irvine, ScotlandIf you share our values and are excited about making a significant impact at Riverside Scotland, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Complaints OfficerYou will deliver a high-quality complaint handling and coordination service for Riverside Scotland customers, acting as a single point of contact for all complaints and working effectively with all service areas and teams to coordinate responses and deliver effective resolutions.About youWe are looking for someone with: Excellent communication skills who is customer focused with a desire to improve customer satisfaction. Understanding of the challenges facing our customers and can deliver customer services based on the values of trust, patience, understanding, empathy, and compassion. The ability to develop constructive working relationships with stakeholders and colleagues which promotes quick and effective complaints resolution on a day-to-day basis. Understanding of business drivers and performance targets in relation to complaints handling. Why Riverside Scotland?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.Role ProfileTo deliver a high-quality complaint handling and coordination service for Riverside Scotland customers, acting as a single point of contact for all complaints and working effectively with all service areas and teams to coordinate responses and deliver effective resolutions.Be the single point of contact for all customer complaints and coordinator of all complaint responses.Develop trusted relationships with customers and maintain communication with customers throughout the complaints process, ensuring the customer is satisfied with the complaint response and outcome.Manage the end-to-end complaints process ensuring that the Riverside Scotland Complaints Policy is adhered to, specifically in relation to response timescales.Work proactively with all colleagues and across teams and service areas to support effective and long-lasting complaint resolution.Develop a positive relationship with external repairs and maintenance contractors to support quick and effective complaints resolution.Ensure all complaint journeys are recorded on relevant systems and have a clear audit trail from initial complaint through to outcome and case closure.Coordinate 'lessons learned' sessions with relevant colleagues for all Stage 2 complaints to support continuous improvement.Carry out such other duties as are allocated by the Head of Asset and Sustainability or Head of Housing and Communities to support the complaints handling process. Develop relationships with internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Association's objectives.Ensure internal business processes are followed in line with the Association's policy, procedures and statutory requirements. Contribute to the continuous improvement of processes and procedures. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Ensure that all data protection requirements are met in accordance with the Riverside Group's policy, procedures and statutory requirements. To provide a high quality, customer-orientated service championing the Riverside Service Style.Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apr 15, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Job Title: Property Services Complaints Officer Contract Type: Permanent Salary: £32,000 per annumWorking Hours: 35 hours per weekWorking Pattern: Monday to Friday Location: Arlington, London - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Property Services Complaints Officer:The Property Services Complaints Officer is responsible for bringing the Customers view, no matter how big or small, into the conversation across all silos of the Directorate. You will provide professional support to the Assistant Director and Director of Property Services to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers. You will play a vital part in putting the customer at the centre and creating a positive experience. About youWe are looking for someone with customer service and complaints experience who has excellent communication and organisational skills. The ideal candidate will be able to take initiative, be resilient, assertive and confident when interacting with customers and also act as an ambassador for the customer experience, actively building positive working relationships with key internal and external stakeholders.Why Riverside?One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Apr 15, 2024
Full time
Job Title: Property Services Complaints Officer Contract Type: Permanent Salary: £32,000 per annumWorking Hours: 35 hours per weekWorking Pattern: Monday to Friday Location: Arlington, London - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Property Services Complaints Officer:The Property Services Complaints Officer is responsible for bringing the Customers view, no matter how big or small, into the conversation across all silos of the Directorate. You will provide professional support to the Assistant Director and Director of Property Services to support efficiency and quality in resolutions and aftercare following concerns/complaints by customers. You will play a vital part in putting the customer at the centre and creating a positive experience. About youWe are looking for someone with customer service and complaints experience who has excellent communication and organisational skills. The ideal candidate will be able to take initiative, be resilient, assertive and confident when interacting with customers and also act as an ambassador for the customer experience, actively building positive working relationships with key internal and external stakeholders.Why Riverside?One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 15, 2024
Contractor
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 15, 2024
Full time
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Your new company We are currently recruiting a Neighbourhood Officer to cover the Liverpool area. Your new role As a Neighbourhood officer, you will be given responsibility for a patch of around 650 properties, providing an effective and efficient tenancy and estate management service with support from the enforcement team click apply for full job details
Apr 15, 2024
Seasonal
Your new company We are currently recruiting a Neighbourhood Officer to cover the Liverpool area. Your new role As a Neighbourhood officer, you will be given responsibility for a patch of around 650 properties, providing an effective and efficient tenancy and estate management service with support from the enforcement team click apply for full job details
Job Title: Specialist Deputy Team Manager Contract Type: Permanent Salary: £34,000 per annum Working Hours: full time 37.5 hours per week Working Pattern: Monday to Friday Location: Arlington, Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Specialist Deputy Team Manager Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results. As Deputy Manager, you will manage a team of Support Officers and other support staff and deputise for the Team Manager during periods of absence. You will provide high standards of support to our customers which includes overseeing and developing effective working relationships with partners and commissioners ensuring compliance with any contractual obligations. About you We are looking for someone with: Experience of staff management including conflict resolution, motivating staff and how to encourage good performance Experience of working with different client groups and knowledge of the challenges and opportunities Understanding of safeguarding procedures for adults and children Ability to work within an assessment and support planning process relevant to the customer group Knowledge of resettlement and housing issues for people with support needs including welfare benefits Knowledge of health and safety issues in relation to the customer group Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefit Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Apr 15, 2024
Full time
Job Title: Specialist Deputy Team Manager Contract Type: Permanent Salary: £34,000 per annum Working Hours: full time 37.5 hours per week Working Pattern: Monday to Friday Location: Arlington, Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Specialist Deputy Team Manager Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results. As Deputy Manager, you will manage a team of Support Officers and other support staff and deputise for the Team Manager during periods of absence. You will provide high standards of support to our customers which includes overseeing and developing effective working relationships with partners and commissioners ensuring compliance with any contractual obligations. About you We are looking for someone with: Experience of staff management including conflict resolution, motivating staff and how to encourage good performance Experience of working with different client groups and knowledge of the challenges and opportunities Understanding of safeguarding procedures for adults and children Ability to work within an assessment and support planning process relevant to the customer group Knowledge of resettlement and housing issues for people with support needs including welfare benefits Knowledge of health and safety issues in relation to the customer group Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefit Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time Our client arelooking for passionate people, who thrive building real and genuine connections, to join theiNeighbourhood Officer team. Youll be the first point of contact for their customers and provide a range of support with housing, income, and neighbourhood queries click apply for full job details
Apr 15, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time Our client arelooking for passionate people, who thrive building real and genuine connections, to join theiNeighbourhood Officer team. Youll be the first point of contact for their customers and provide a range of support with housing, income, and neighbourhood queries click apply for full job details
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Lawyer (Planning), to join our Legal Services Team to handle a case load primarily within the specialist area of planning and highways, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Planning), you will have had experience of working within the specialist area of planning and highways, with the provision of legal advice and have extensive experience in negotiating planning and highways agreements, attending planning committee, advising on planning enforcement notices and assisting with the Local Plan and Neighbourhood Plan procedures and Compulsory Purchase Orders. You will also have experience of attending and preparing for matters at the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description and if possible, experience in advocacy or instructing counsel on prosecutions appeals and other court/inquiry work. You will also admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Claire Kitchener on or , or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's planning and highways functions, in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work, and provide advice within the specialist areas of law (Planning and Highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its business support officers. The post holder may allocate work to legal officers and assist the team leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation e.g. deed parcels, Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External - Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal - Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity" . click apply for full job details
Apr 15, 2024
Full time
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Lawyer (Planning), to join our Legal Services Team to handle a case load primarily within the specialist area of planning and highways, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Planning), you will have had experience of working within the specialist area of planning and highways, with the provision of legal advice and have extensive experience in negotiating planning and highways agreements, attending planning committee, advising on planning enforcement notices and assisting with the Local Plan and Neighbourhood Plan procedures and Compulsory Purchase Orders. You will also have experience of attending and preparing for matters at the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description and if possible, experience in advocacy or instructing counsel on prosecutions appeals and other court/inquiry work. You will also admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Claire Kitchener on or , or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's planning and highways functions, in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work, and provide advice within the specialist areas of law (Planning and Highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its business support officers. The post holder may allocate work to legal officers and assist the team leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation e.g. deed parcels, Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External - Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal - Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity" . click apply for full job details
Energy & Retrofit Partnership OfficerLocation : North of Tyne and homeworking Salary : £27,826 - £31,061 per annum, pro rata Contract : Fixed term and part time (3 days per week till March 2025) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they'll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority's One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It's a unique and challenging role that gives you the chance to make a difference to people's lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 24th April 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please.
Apr 15, 2024
Full time
Energy & Retrofit Partnership OfficerLocation : North of Tyne and homeworking Salary : £27,826 - £31,061 per annum, pro rata Contract : Fixed term and part time (3 days per week till March 2025) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they'll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority's One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It's a unique and challenging role that gives you the chance to make a difference to people's lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 24th April 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please.
Senior Housing Officer Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday)? We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: Engaging with customers internally and externally to improve key areas of Home Ownership housing management Maximising income collection of rent, service charges and major works invoices? Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide Supporting the management and delivery of specific projects and lead on smaller projects We'd love to meet someone with: ? Excellent customer service skills putting the customer at the heart of what we do. Experience of tenancy/lease and neighbourhood management Knowledge of Lease and Home Ownership products Strong negotiation and influencing skills. Exceptional problem-solving skills and decision-making Excellent time management and organisational skills IT literate and ability to adapt to new software. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Ability to work in isolation away from colleagues Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required? ?Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30 th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?
Apr 14, 2024
Full time
Senior Housing Officer Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday)? We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: Engaging with customers internally and externally to improve key areas of Home Ownership housing management Maximising income collection of rent, service charges and major works invoices? Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide Supporting the management and delivery of specific projects and lead on smaller projects We'd love to meet someone with: ? Excellent customer service skills putting the customer at the heart of what we do. Experience of tenancy/lease and neighbourhood management Knowledge of Lease and Home Ownership products Strong negotiation and influencing skills. Exceptional problem-solving skills and decision-making Excellent time management and organisational skills IT literate and ability to adapt to new software. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Ability to work in isolation away from colleagues Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required? ?Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30 th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?
Housing Officer Who are Acis? We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about being the face of Acis in our communities. You'll be at the front line, making a real difference to our customer's lives and taking great satisfaction in that. Please note this is a job share due to internal progression . As such communication and teamwork is paramount to this position. As an Area Service Manager, a typical day might include: Being out and about amongst our communities and customers Understanding tenancy issues and helping guide next steps. Helping customers find and settle in their new home through property viewings and sign ups. Working closely with a variety of stakeholders on estate management issues Investigating and responding to antisocial behaviour Seeking access to properties for servicing and repairs, especially for gas safety checks Carrying out Neighbourhood Audits to identify any health and safety risks, improvements that could be made and other issues such as fly tipping and repairs. Supporting and working with various agencies and partners Inspections and checks of our over 55's accommodation including legionella and fire regulations checks. Some of the experience/skills we need to consider you: A good standard of education (minimum Level 2 Numeracy & Literacy, or equivalent) Computer literacy and have a good working knowledge of PC based office management systems - you will need to use these to do the job. A strong customer focussed approach both externally and internally. Be committed to working as part of our team. Direct housing management experience and an expectation that you will work in a result driven, and outcome focussed environment. Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. An ability to communicate effectively. Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. What will make you stand out from the crowd: A housing management qualification would be of benefit. It would be great if you have some knowledge of community development - we want to play our part in creating and supporting thriving communities and neighbourhoods. You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience. Being part of the Acis team, you'll get : Generous holiday entitlement - 25 days leave plus bank holidays (pro rata) Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Apr 13, 2024
Full time
Housing Officer Who are Acis? We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about being the face of Acis in our communities. You'll be at the front line, making a real difference to our customer's lives and taking great satisfaction in that. Please note this is a job share due to internal progression . As such communication and teamwork is paramount to this position. As an Area Service Manager, a typical day might include: Being out and about amongst our communities and customers Understanding tenancy issues and helping guide next steps. Helping customers find and settle in their new home through property viewings and sign ups. Working closely with a variety of stakeholders on estate management issues Investigating and responding to antisocial behaviour Seeking access to properties for servicing and repairs, especially for gas safety checks Carrying out Neighbourhood Audits to identify any health and safety risks, improvements that could be made and other issues such as fly tipping and repairs. Supporting and working with various agencies and partners Inspections and checks of our over 55's accommodation including legionella and fire regulations checks. Some of the experience/skills we need to consider you: A good standard of education (minimum Level 2 Numeracy & Literacy, or equivalent) Computer literacy and have a good working knowledge of PC based office management systems - you will need to use these to do the job. A strong customer focussed approach both externally and internally. Be committed to working as part of our team. Direct housing management experience and an expectation that you will work in a result driven, and outcome focussed environment. Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. An ability to communicate effectively. Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. What will make you stand out from the crowd: A housing management qualification would be of benefit. It would be great if you have some knowledge of community development - we want to play our part in creating and supporting thriving communities and neighbourhoods. You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience. Being part of the Acis team, you'll get : Generous holiday entitlement - 25 days leave plus bank holidays (pro rata) Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Apr 13, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we re looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive can-do approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We ll be interviewing as we go so might close the application process early if we find the right person.
Housing PFI Client Manager PO6: Starting salary £53,109 rising in annual increments to £56,151 incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth Housing Private Finance Initiative (PFI) Client Team, consisting of the Client Manager and a Contract Performance Officer, is part of Housing Partnerships, Performance and Strategy team that sits within the Council's Housing department. About the Role: Lambeth is looking to appoint a housing professional who understands managing housing contracts for their PFI Housing Scheme at Myatts Field North . Do you have a passion for creating strong partnerships and delivering exceptional housing services to all residents? Then this exciting opportunity is for you. As Housing PFI Client Manager, you will work in partnership with PFI Contractors to robustly monitor the PFI Agreement and play a vital role in ensuring the residents of the Myatts Field North estate receive the highest standard of services while achieving value for money for the Authority. You will be instrumental in continuing the excellent working relationships the Authority enjoys with the PFI Contractors on this high-performing scheme. To be considered for interview, please upload your supporting statement will clearly evidence: A deep understanding of the strategic challenges within the housing sector. This is likely to have been gained through experience working either within a local authority/housing association or in a PPP/PFI environment in other sectors. Experience in contract management, including the ability to research and critically analyse information and intelligence. A high level of commercial acumen and an eye for detail, with the ability to analyse and interpret complex data. A proven track record of managing successful relationships with key external partners, as well as strong political awareness. Confidence in engaging at Director level with all stakeholders, both within the Authority, including Members and Senior Management, and externally with residents. You should also be able to write complex reports and briefings for senior managers and Councillors. We are looking for someone who is proactive, passionate and committed to improving housing services for our diverse resident population. If you have the skills and experience necessary to excel in this role, we would love to hear from you. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Your supporting statement should demonstrate with examples how you meet the requirements of the Person Specification marked with 'A'. "Previous applicants need not apply" Contact Information: For an informal discussion about the role, please contact Lynette Peters Recruitment Timelines: Advert close date: 11:59pm on Thursday, 9 th May 2024. Shortlisting: Friday, 10 th May 2024. Interviews: Thursday 16 th May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 13, 2024
Full time
Housing PFI Client Manager PO6: Starting salary £53,109 rising in annual increments to £56,151 incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth Housing Private Finance Initiative (PFI) Client Team, consisting of the Client Manager and a Contract Performance Officer, is part of Housing Partnerships, Performance and Strategy team that sits within the Council's Housing department. About the Role: Lambeth is looking to appoint a housing professional who understands managing housing contracts for their PFI Housing Scheme at Myatts Field North . Do you have a passion for creating strong partnerships and delivering exceptional housing services to all residents? Then this exciting opportunity is for you. As Housing PFI Client Manager, you will work in partnership with PFI Contractors to robustly monitor the PFI Agreement and play a vital role in ensuring the residents of the Myatts Field North estate receive the highest standard of services while achieving value for money for the Authority. You will be instrumental in continuing the excellent working relationships the Authority enjoys with the PFI Contractors on this high-performing scheme. To be considered for interview, please upload your supporting statement will clearly evidence: A deep understanding of the strategic challenges within the housing sector. This is likely to have been gained through experience working either within a local authority/housing association or in a PPP/PFI environment in other sectors. Experience in contract management, including the ability to research and critically analyse information and intelligence. A high level of commercial acumen and an eye for detail, with the ability to analyse and interpret complex data. A proven track record of managing successful relationships with key external partners, as well as strong political awareness. Confidence in engaging at Director level with all stakeholders, both within the Authority, including Members and Senior Management, and externally with residents. You should also be able to write complex reports and briefings for senior managers and Councillors. We are looking for someone who is proactive, passionate and committed to improving housing services for our diverse resident population. If you have the skills and experience necessary to excel in this role, we would love to hear from you. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Your supporting statement should demonstrate with examples how you meet the requirements of the Person Specification marked with 'A'. "Previous applicants need not apply" Contact Information: For an informal discussion about the role, please contact Lynette Peters Recruitment Timelines: Advert close date: 11:59pm on Thursday, 9 th May 2024. Shortlisting: Friday, 10 th May 2024. Interviews: Thursday 16 th May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our temporary homeless properties working in partnership with Gloucester City Council housing options team to deliver positive outcomes for our customers through a professional and supportive service. You'll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You'll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you'll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing. We'd like you to Have demonstrable experience of working with homeless and/or vulnerable people. Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk. Have a good understanding of the problems associated with homelessness and the services and benefits available. Be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies. Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Have experience of dealing effectively and pro-actively with clients, in difficult situations where it is not always possible to meet customers' needs/wishes. Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA's, to gather, store and process information. Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action. Have good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. Have good understanding of housing and property management, especially relating to license agreements and the legal remedies. Be a car user as travel is required between different sites Closing Date: 3rd May 2023. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we'd be delighted to hear from you!
Apr 13, 2024
Full time
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our temporary homeless properties working in partnership with Gloucester City Council housing options team to deliver positive outcomes for our customers through a professional and supportive service. You'll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You'll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you'll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing. We'd like you to Have demonstrable experience of working with homeless and/or vulnerable people. Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk. Have a good understanding of the problems associated with homelessness and the services and benefits available. Be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies. Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Have experience of dealing effectively and pro-actively with clients, in difficult situations where it is not always possible to meet customers' needs/wishes. Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA's, to gather, store and process information. Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action. Have good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. Have good understanding of housing and property management, especially relating to license agreements and the legal remedies. Be a car user as travel is required between different sites Closing Date: 3rd May 2023. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we'd be delighted to hear from you!