JOIN AN ELITE TEAM AS A SERVICE ADMINISTRATOR Are you ready to elevate your career in the world of luxury distribution? Then look no further! This esteemed company, renowned for its dedication to excellence and unparalleled service in the industry, is seeking a dynamic and meticulous Service Administrator to join their prestigious team. JOB TITLE: Service Administrator LOCATION: Chard, Somerset SALARY: 25,000 - 30,000 PA, DOE HOURS: Monday - Friday, 8.30am- 5pm BENEFITS: Generous salary with the ability to earn more as your knowledge and confidence grows, 25 days holiday + Bank Holidays, Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training and friendly welcoming team. The office complex provides a modern, open plan working environment with onsite parking and impressive staff facilities. THE COMPANY: A renowned, award winning luxury distribution company committed to providing high quality products and exceptional customer service. THE ROLE: As the Service Administrator, you will be the backbone of the team, ensuring seamless coordination and execution of all administrative tasks. You will work closely with the Services Manager and a team of engineers, where your primary responsibility will be to manage service and repair appointments. You will manage client enquiries and orders, coordinating logistics and maintaining meticulous records playing a pivotal role in upholding customer service excellence. This role will really suit an organised, detail-orientated person who possesses excellent communication skills. KEY DUTIES: Appointment booking and coordination. Responding promptly to incoming service and repair requests from customers via phone or email. Coordinating with service engineers and customers to assign and schedule appointments. Managing customer expectations in a friendly and helpful manner, confirming appointments, providing advice on service and repairs. Ensuring prompt resolution of customer issues and concerns, ensuring exceptional customer service is delivered. Administrative duties - maintaining accurate records of service and repair appointments, customer details, and relevant documentation. Generating service reports and other documentation as required. Quality Assurance. Conducting follow-up calls with customers to ensure satisfaction with service and repair work. Monitoring service and repair processes to identify areas for improvement and implement solutions to enhance efficiency and customer experience. Collaborating with service engineers and other team members to optimise scheduling and improve service delivery. Communicating effectively with internal teams to ensure seamless coordination of service and repair operations. Developing a sound knowledge of products to support the provision of advice and customer care. THE CANDIDATE: Previous experience in a customer service or administrative role, preferably in a service or repair environment. Understands the importance of delivering exceptional customer service. An excellent organiser and coordinator with the ability to multitask and prioritise tasks. A confident communicator and personable person who can connect easily with clients. HOW TO APPLY: This role is ideally starting immediately, however the client will consider candidates who are on a short notice period. If the sound of this role appeals to you and you would like to find out more please apply online, email (url removed) or call Debbie on (phone number removed) for more information. Why make Office Angels your agency of choice? CV advice and guidance. Thorough interview preparation advice and support. Weekly email updates of our most current opportunities. Support from a personable and dedicated team of experienced Consultants. We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in. If we successfully find you your new role we will plant a tree in your name! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
JOIN AN ELITE TEAM AS A SERVICE ADMINISTRATOR Are you ready to elevate your career in the world of luxury distribution? Then look no further! This esteemed company, renowned for its dedication to excellence and unparalleled service in the industry, is seeking a dynamic and meticulous Service Administrator to join their prestigious team. JOB TITLE: Service Administrator LOCATION: Chard, Somerset SALARY: 25,000 - 30,000 PA, DOE HOURS: Monday - Friday, 8.30am- 5pm BENEFITS: Generous salary with the ability to earn more as your knowledge and confidence grows, 25 days holiday + Bank Holidays, Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training and friendly welcoming team. The office complex provides a modern, open plan working environment with onsite parking and impressive staff facilities. THE COMPANY: A renowned, award winning luxury distribution company committed to providing high quality products and exceptional customer service. THE ROLE: As the Service Administrator, you will be the backbone of the team, ensuring seamless coordination and execution of all administrative tasks. You will work closely with the Services Manager and a team of engineers, where your primary responsibility will be to manage service and repair appointments. You will manage client enquiries and orders, coordinating logistics and maintaining meticulous records playing a pivotal role in upholding customer service excellence. This role will really suit an organised, detail-orientated person who possesses excellent communication skills. KEY DUTIES: Appointment booking and coordination. Responding promptly to incoming service and repair requests from customers via phone or email. Coordinating with service engineers and customers to assign and schedule appointments. Managing customer expectations in a friendly and helpful manner, confirming appointments, providing advice on service and repairs. Ensuring prompt resolution of customer issues and concerns, ensuring exceptional customer service is delivered. Administrative duties - maintaining accurate records of service and repair appointments, customer details, and relevant documentation. Generating service reports and other documentation as required. Quality Assurance. Conducting follow-up calls with customers to ensure satisfaction with service and repair work. Monitoring service and repair processes to identify areas for improvement and implement solutions to enhance efficiency and customer experience. Collaborating with service engineers and other team members to optimise scheduling and improve service delivery. Communicating effectively with internal teams to ensure seamless coordination of service and repair operations. Developing a sound knowledge of products to support the provision of advice and customer care. THE CANDIDATE: Previous experience in a customer service or administrative role, preferably in a service or repair environment. Understands the importance of delivering exceptional customer service. An excellent organiser and coordinator with the ability to multitask and prioritise tasks. A confident communicator and personable person who can connect easily with clients. HOW TO APPLY: This role is ideally starting immediately, however the client will consider candidates who are on a short notice period. If the sound of this role appeals to you and you would like to find out more please apply online, email (url removed) or call Debbie on (phone number removed) for more information. Why make Office Angels your agency of choice? CV advice and guidance. Thorough interview preparation advice and support. Weekly email updates of our most current opportunities. Support from a personable and dedicated team of experienced Consultants. We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in. If we successfully find you your new role we will plant a tree in your name! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Main Duties and Responsibilities You would be responsible for the delivery of an excellent proactive support service to our colleagues in the areas listed below: Contracts/Facilities Management: Primary point of contact for all contracts/ facilities queries (including any issues that may arise on occasions outside of office hours). Oversee the cleaning services to ensure meticulous maintenance of premises, liaising with the contractors and building/property managing agents to resolve any issues in a timely manner. Support the Director of HR and Support Services in the preparation of the budget, monitoring expenditure and general financial administrative duties such as checking orders and invoices. Be the first point of contact for any queries or concerns relating to Health and Safety and ensure compliance to at least minimum standard relating to the Health and Safety at Work Act; appointing fire wardens/ first aiders, managing fire drill, weekly fire alarm testing, staff awareness training, site induction and management of the outsourced Health and Safety contractors Liaise with the managing agent as necessary to resolve any repair and maintenance issues Escalate the requirement of any maintenance or repair work to the Director of HR and Support Services if required Maintain security arrangements around the office including managing relationships with external suppliers Mail: Overall responsibility for ensuring that all mail is processed and franked daily including recorded and special deliveries ahead of evening collections (Royal Mail and DX) Maintain the franking machine, being the first point of contact for reporting faults, maintenance, adding credit and ordering franking supplies Ensure that incoming Royal Mail and DX mail is sorted and delivered each day in line with firm procedures Liaise with Royal Mail and DX Delivery Services to report any late deliveries and collections Ensure a prompt internal post-delivery and collection service at designated times throughout the day Undertake external deliveries and collections as necessary Document Management/Archives: Overall responsibility for the maintenance of accurate records of all archived documents Ensure documents are issued and returned as requested in accordance with Firm procedures Ensure all employees for whom you are responsible have appropriate training and development needs identified and acted upon Undertake regular supervision and management of staff, including participation in recruitment, induction and disciplinary/grievance procedures when required. Skills, knowledge and experience Experience working in an Office Management/ Facilities Management role is essential Proven experience in managing contracts and carrying out regular reviews to ensure satisfactory performance and value for money Knowledge and experience of health and safety within an office environment Strong experience in managing people with confidence Proficient in using Microsoft Office applications including Outlook, Teams, Word and Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 19, 2024
Full time
Main Duties and Responsibilities You would be responsible for the delivery of an excellent proactive support service to our colleagues in the areas listed below: Contracts/Facilities Management: Primary point of contact for all contracts/ facilities queries (including any issues that may arise on occasions outside of office hours). Oversee the cleaning services to ensure meticulous maintenance of premises, liaising with the contractors and building/property managing agents to resolve any issues in a timely manner. Support the Director of HR and Support Services in the preparation of the budget, monitoring expenditure and general financial administrative duties such as checking orders and invoices. Be the first point of contact for any queries or concerns relating to Health and Safety and ensure compliance to at least minimum standard relating to the Health and Safety at Work Act; appointing fire wardens/ first aiders, managing fire drill, weekly fire alarm testing, staff awareness training, site induction and management of the outsourced Health and Safety contractors Liaise with the managing agent as necessary to resolve any repair and maintenance issues Escalate the requirement of any maintenance or repair work to the Director of HR and Support Services if required Maintain security arrangements around the office including managing relationships with external suppliers Mail: Overall responsibility for ensuring that all mail is processed and franked daily including recorded and special deliveries ahead of evening collections (Royal Mail and DX) Maintain the franking machine, being the first point of contact for reporting faults, maintenance, adding credit and ordering franking supplies Ensure that incoming Royal Mail and DX mail is sorted and delivered each day in line with firm procedures Liaise with Royal Mail and DX Delivery Services to report any late deliveries and collections Ensure a prompt internal post-delivery and collection service at designated times throughout the day Undertake external deliveries and collections as necessary Document Management/Archives: Overall responsibility for the maintenance of accurate records of all archived documents Ensure documents are issued and returned as requested in accordance with Firm procedures Ensure all employees for whom you are responsible have appropriate training and development needs identified and acted upon Undertake regular supervision and management of staff, including participation in recruitment, induction and disciplinary/grievance procedures when required. Skills, knowledge and experience Experience working in an Office Management/ Facilities Management role is essential Proven experience in managing contracts and carrying out regular reviews to ensure satisfactory performance and value for money Knowledge and experience of health and safety within an office environment Strong experience in managing people with confidence Proficient in using Microsoft Office applications including Outlook, Teams, Word and Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Telent Technology Services Limited
Aylesford, Kent
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Support Manager, you will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. What you'll do: Issuing faults to the field-based Engineers. Monitor faults and trends Liaise with Engineers to issue faults and receive repair details Liaise with Third Party companies to arrange works Liaise with Customers and Engineers on a daily basis. Who you are: You will have previous experience within a similar role and ideally be familiar with Highways Agency / Traffic / Transport OR Local Authority - although, training will be provided. Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Experience of General Office processes & procedures IT skills around Microsoft Word, Microsoft Excel are essential. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
Apr 19, 2024
Full time
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Support Manager, you will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. What you'll do: Issuing faults to the field-based Engineers. Monitor faults and trends Liaise with Engineers to issue faults and receive repair details Liaise with Third Party companies to arrange works Liaise with Customers and Engineers on a daily basis. Who you are: You will have previous experience within a similar role and ideally be familiar with Highways Agency / Traffic / Transport OR Local Authority - although, training will be provided. Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Experience of General Office processes & procedures IT skills around Microsoft Word, Microsoft Excel are essential. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
Contracts Manager Facilities Management Salary 35k base (OTE 45-50k) London or Peterborough The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
Apr 19, 2024
Full time
Contracts Manager Facilities Management Salary 35k base (OTE 45-50k) London or Peterborough The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Apr 19, 2024
Full time
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Premises Assistant Southeast London Outstanding Ofsted School Full Time (40 weeks) Temp to Permanent Start ASAP Grade 4 (Outer London): £25,629 FTE + Performance and Loyalty Bonus + Wellbeing Cash Plan + Pension Scheme (LGPS) + Additional Benefits Summary We are looking for a Premises Assistant to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the school s site (including grounds, buildings, facilities and equipment), ensuring that they operate efficiently and effectively. This role will involve working 40 weeks per year (term-time) 37.5 hours per week. Main Areas of Responsibility The main responsibilities of your role will be: To be fully engaged in ensuring the academy health and safety and other related policies are fully adhered to. To carry out servicing, cleaning and checking of academy vehicles within capabilities. To provide technical and craft support to teaching staff as directed by the senior premises officer. To provide site security as required. To report any poor or dangerous behaviour by students to the Premises Manager. To report any potentially hazardous actions by staff to the Premises Manager immediately. To maintain, decorate and repair the academy premises where appropriate. To liaise with and support external contractors on site, ensuring supervision at all times. Maintain the academy grounds, keep site clear of litter and empty bins regularly (at least once a day). Monitor the toilets for cleanliness and replenish soap, toilet tissue, roller towels as necessary. Regularly tour around the academy, keeping corridors free from litter. Assist in maintaining the academy grounds. To lock/secure both side and back gates as required. Assist site maintenance in the removal of furniture e.g. for exams and academy events. Report to the Premises Manager, any lights that need replacing, graffiti or any broken fixtures and fittings. Being vigilant for any health and safety hazards, mitigating risk immediately and appropriately and reporting this to the Premises Manager as soon as is possible. To be responsible for ensuring that any accidents , sickness or spillages are promptly cleaned, disinfected and made safe. To complete any tasks as reasonably requested by the Premises Manager. Qualifications & Experience Qualifications, Knowledge & Training Basic knowledge of Health and Safety legislation and requirements. Basic training in one or more of the following; plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same). Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures. Knowledge of supervisory skills. Understanding of appropriate cleaning methods and standards. Experience Experience of working in a school or educational establishment with children and young people. Considerable DIY experience Personal Skills & Qualities Good communication skills. Excellent telephone manner. DIY skills. Ability for some heavy lifting, physical fitness appropriate to tasks required. Ability to monitor and report on structural faults/repairs. Ability to monitor and order stocks of material. Ability to work evenings and weekends on a regular basis. Ability to deal with emergencies occurring outside normal working hours. Ability to work as part of a team. INDS2
Apr 19, 2024
Full time
Premises Assistant Southeast London Outstanding Ofsted School Full Time (40 weeks) Temp to Permanent Start ASAP Grade 4 (Outer London): £25,629 FTE + Performance and Loyalty Bonus + Wellbeing Cash Plan + Pension Scheme (LGPS) + Additional Benefits Summary We are looking for a Premises Assistant to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the school s site (including grounds, buildings, facilities and equipment), ensuring that they operate efficiently and effectively. This role will involve working 40 weeks per year (term-time) 37.5 hours per week. Main Areas of Responsibility The main responsibilities of your role will be: To be fully engaged in ensuring the academy health and safety and other related policies are fully adhered to. To carry out servicing, cleaning and checking of academy vehicles within capabilities. To provide technical and craft support to teaching staff as directed by the senior premises officer. To provide site security as required. To report any poor or dangerous behaviour by students to the Premises Manager. To report any potentially hazardous actions by staff to the Premises Manager immediately. To maintain, decorate and repair the academy premises where appropriate. To liaise with and support external contractors on site, ensuring supervision at all times. Maintain the academy grounds, keep site clear of litter and empty bins regularly (at least once a day). Monitor the toilets for cleanliness and replenish soap, toilet tissue, roller towels as necessary. Regularly tour around the academy, keeping corridors free from litter. Assist in maintaining the academy grounds. To lock/secure both side and back gates as required. Assist site maintenance in the removal of furniture e.g. for exams and academy events. Report to the Premises Manager, any lights that need replacing, graffiti or any broken fixtures and fittings. Being vigilant for any health and safety hazards, mitigating risk immediately and appropriately and reporting this to the Premises Manager as soon as is possible. To be responsible for ensuring that any accidents , sickness or spillages are promptly cleaned, disinfected and made safe. To complete any tasks as reasonably requested by the Premises Manager. Qualifications & Experience Qualifications, Knowledge & Training Basic knowledge of Health and Safety legislation and requirements. Basic training in one or more of the following; plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same). Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures. Knowledge of supervisory skills. Understanding of appropriate cleaning methods and standards. Experience Experience of working in a school or educational establishment with children and young people. Considerable DIY experience Personal Skills & Qualities Good communication skills. Excellent telephone manner. DIY skills. Ability for some heavy lifting, physical fitness appropriate to tasks required. Ability to monitor and report on structural faults/repairs. Ability to monitor and order stocks of material. Ability to work evenings and weekends on a regular basis. Ability to deal with emergencies occurring outside normal working hours. Ability to work as part of a team. INDS2
With the rapid growth of my client s business, they are looking for a Lead Maintenance Engineer to come on board during this exciting time. The division manufactures various wellbeing vitamins and associated powders. They are looking for an experienced and well organised engineer to come on board and lead their engineering operations in their current and future facilities as they look to expand into their neighbouring warehouse. Their preferred candidate will have both new project machinery installation and maintenance engineering background. Shift is 6am - 2pm Lead Maintenance Engineer role: Reporting to the Facility & Communications manager, the Lead Maintenance Engineer will be very hands on, supporting the production team on the floor and the working with the management team to plan, purchase and develop the existing and new facility. Day shift 6am - 2pm. You will be responsible for: Recording and ensuring compliance with all regulation requirements, licensing conditions, records of maintenance both PPM and reactive. Carrying out daily checks of plants, equipment, and fabric to provide safe environment to allow safe food production. Maintain relevant records and their completion in a timely manner. Performing monthly PPM checks and planned maintenance routines. Managing spare parts for repair work carried out. Advising on additional and continues improvements. Project management of the purchase of new machinery ordering, lead times, transition, and fitting. Educating management and operatives when required, providing instruction and guidance to the trainers and production team on all machinery, basic maintenance, and changeovers. Maintaining equipment to provide safe, & efficient production, adhering to all HSE regulations / policies Minimising production downtime by attending machinery faults. Working towards maximising efficiencies through, machinery maintenance, processes, and new equipment. Managing and Participating in the machines and process failure analysis. Must be data driven and able to analyse. Familiarity with inkjet & laser printing, conveyors, and sealers. Core hours being Monday to Friday 6am till 2pm Lead Maintenance Engineer requirement: Good knowledge of: HACCP / SALSA /BRC and/or other food accreditation. Experience working in a powder filling machinery (Matcon) Food safety and allergen awareness. Attention to detail. Strong communicator Well organized and motivated. Can work as a team and on their own. Can prioritize work. Computer literate. UK Driving License Lead Maintenance Engineer package: Salary £42k + Bonus Overtime paid over 40hrs Life assurance coverage at 2x annual salary. Employee assistance program for personal support. Cycle to work scheme for eco-friendly commuting options. 22 days of annual leave, in addition to bank holidays, and a birthday holiday after 2 years of service, plus extended Xmas break. Company discount scheme for various products and services. Company pension plan.
Apr 19, 2024
Full time
With the rapid growth of my client s business, they are looking for a Lead Maintenance Engineer to come on board during this exciting time. The division manufactures various wellbeing vitamins and associated powders. They are looking for an experienced and well organised engineer to come on board and lead their engineering operations in their current and future facilities as they look to expand into their neighbouring warehouse. Their preferred candidate will have both new project machinery installation and maintenance engineering background. Shift is 6am - 2pm Lead Maintenance Engineer role: Reporting to the Facility & Communications manager, the Lead Maintenance Engineer will be very hands on, supporting the production team on the floor and the working with the management team to plan, purchase and develop the existing and new facility. Day shift 6am - 2pm. You will be responsible for: Recording and ensuring compliance with all regulation requirements, licensing conditions, records of maintenance both PPM and reactive. Carrying out daily checks of plants, equipment, and fabric to provide safe environment to allow safe food production. Maintain relevant records and their completion in a timely manner. Performing monthly PPM checks and planned maintenance routines. Managing spare parts for repair work carried out. Advising on additional and continues improvements. Project management of the purchase of new machinery ordering, lead times, transition, and fitting. Educating management and operatives when required, providing instruction and guidance to the trainers and production team on all machinery, basic maintenance, and changeovers. Maintaining equipment to provide safe, & efficient production, adhering to all HSE regulations / policies Minimising production downtime by attending machinery faults. Working towards maximising efficiencies through, machinery maintenance, processes, and new equipment. Managing and Participating in the machines and process failure analysis. Must be data driven and able to analyse. Familiarity with inkjet & laser printing, conveyors, and sealers. Core hours being Monday to Friday 6am till 2pm Lead Maintenance Engineer requirement: Good knowledge of: HACCP / SALSA /BRC and/or other food accreditation. Experience working in a powder filling machinery (Matcon) Food safety and allergen awareness. Attention to detail. Strong communicator Well organized and motivated. Can work as a team and on their own. Can prioritize work. Computer literate. UK Driving License Lead Maintenance Engineer package: Salary £42k + Bonus Overtime paid over 40hrs Life assurance coverage at 2x annual salary. Employee assistance program for personal support. Cycle to work scheme for eco-friendly commuting options. 22 days of annual leave, in addition to bank holidays, and a birthday holiday after 2 years of service, plus extended Xmas break. Company discount scheme for various products and services. Company pension plan.
Health & Safety Co-ordinator Midlothian-based office can be fully office based or some flexibility can be given for hybrid working Full time role Monday to Friday Up to 30,000 per annum + benefits Fixed-Term Contract role for 9 months initially strong potential to be made permanent Search are currently working exclusively with a market-leading client based in Midlothian to recruit this role on an initial Fixed-Term basis for 9 months, with the role highly likely to become permanent for the right candidate. The successful candidate will be responsible for providing administration & co-ordination support to the Health & Safety Manager & Head of Operations in delivering a comprehensive Health & Safety Service across the business - as well as providing administrative support across some additional teams in the office. Duties involved in this role will include: Supporting the H&S Manager with implementing effective H&S policies & procedures Organising H&S training for both current staff & new starts to the business Liaising with external suppliers & facilities management to resolve any building or accommodation issues Engaging with local suppliers & organising the delivery of PAT testing , environmental assessments & fire risk assessments amongst other services Liaising with local H&S reps across the UK to co-ordinate training & reporting Maintaining & completing the company accident record book Management and ordering of PPE for the office Liaising with IT suppliers ensuring that IT security, equipment & systems are maintained Manage & update the company SharePoint site & assist other departments as necessary Ensuring records & databases are kept fully up to date Liaising with the finance team regarding billing, invoicing, & operational finance Various other ad hoc administrative & H&S duties as required In order to be considered for this role your skills and experience should include: A strong working knowledge of Health & Safety in an office-based environment - ESSENTIAL Candidates who are RoSPA or NEBOSH qualified would be preferred, although this is not essential Excellent organisation skills, with the ability to prioritise & complete your workload effectively and achieve deadlines, deliverables & targets when set. Excellent communication skills, both written & verbal as you will be dealing with a variety of levels within both the business and external companies/suppliers Solid IT skills, including MS Office If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Apr 18, 2024
Contractor
Health & Safety Co-ordinator Midlothian-based office can be fully office based or some flexibility can be given for hybrid working Full time role Monday to Friday Up to 30,000 per annum + benefits Fixed-Term Contract role for 9 months initially strong potential to be made permanent Search are currently working exclusively with a market-leading client based in Midlothian to recruit this role on an initial Fixed-Term basis for 9 months, with the role highly likely to become permanent for the right candidate. The successful candidate will be responsible for providing administration & co-ordination support to the Health & Safety Manager & Head of Operations in delivering a comprehensive Health & Safety Service across the business - as well as providing administrative support across some additional teams in the office. Duties involved in this role will include: Supporting the H&S Manager with implementing effective H&S policies & procedures Organising H&S training for both current staff & new starts to the business Liaising with external suppliers & facilities management to resolve any building or accommodation issues Engaging with local suppliers & organising the delivery of PAT testing , environmental assessments & fire risk assessments amongst other services Liaising with local H&S reps across the UK to co-ordinate training & reporting Maintaining & completing the company accident record book Management and ordering of PPE for the office Liaising with IT suppliers ensuring that IT security, equipment & systems are maintained Manage & update the company SharePoint site & assist other departments as necessary Ensuring records & databases are kept fully up to date Liaising with the finance team regarding billing, invoicing, & operational finance Various other ad hoc administrative & H&S duties as required In order to be considered for this role your skills and experience should include: A strong working knowledge of Health & Safety in an office-based environment - ESSENTIAL Candidates who are RoSPA or NEBOSH qualified would be preferred, although this is not essential Excellent organisation skills, with the ability to prioritise & complete your workload effectively and achieve deadlines, deliverables & targets when set. Excellent communication skills, both written & verbal as you will be dealing with a variety of levels within both the business and external companies/suppliers Solid IT skills, including MS Office If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Apr 18, 2024
Full time
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
We are currently working with an established property services company who are looking for an experienced Contract Support Scheduler to join their growing team. This position comes with exciting growth and development opportunities to progress your career. If you are an experienced Maintenance Administrator or Repairs Scheduler or Facilities Coordinator this role may be for you. Contract Support Scheduler Salary: From 24,000 Location: Bristol Working days: Monday to Friday As Contract Support Scheduler, you will be working with the commercial team assisting with: Managing inhouse operative diaries, tracking progress against SLAs Liaising with various departments, maintaining a collaborative work environment Handling inbound calls and emails, dealing with queries and complaints where necessary Planning & monitoring PPMs Ensuring projects are running efficiently by working closely with Contract Managers, raising quotations Keeping clients updated with works progress, updating inhouse systems with accurate information General administration duties To be successful in this Contract Support Scheduler role, you will need to have: Be an experienced Scheduler/ Repairs Administrator/ Maintenance Coordinator/ Repairs Coordinator Have great communication both written and verbal Strong time management skills Have previous Social Housing/ Facilities Management Experience The benefits of this Contract Support Scheduler role are: Development opportunities A collaborative, friendly work environment Competitive salary If you would like to apply for this Contract Support Scheduler role please apply here or send your CV to removed) or call (phone number removed).
Apr 18, 2024
Full time
We are currently working with an established property services company who are looking for an experienced Contract Support Scheduler to join their growing team. This position comes with exciting growth and development opportunities to progress your career. If you are an experienced Maintenance Administrator or Repairs Scheduler or Facilities Coordinator this role may be for you. Contract Support Scheduler Salary: From 24,000 Location: Bristol Working days: Monday to Friday As Contract Support Scheduler, you will be working with the commercial team assisting with: Managing inhouse operative diaries, tracking progress against SLAs Liaising with various departments, maintaining a collaborative work environment Handling inbound calls and emails, dealing with queries and complaints where necessary Planning & monitoring PPMs Ensuring projects are running efficiently by working closely with Contract Managers, raising quotations Keeping clients updated with works progress, updating inhouse systems with accurate information General administration duties To be successful in this Contract Support Scheduler role, you will need to have: Be an experienced Scheduler/ Repairs Administrator/ Maintenance Coordinator/ Repairs Coordinator Have great communication both written and verbal Strong time management skills Have previous Social Housing/ Facilities Management Experience The benefits of this Contract Support Scheduler role are: Development opportunities A collaborative, friendly work environment Competitive salary If you would like to apply for this Contract Support Scheduler role please apply here or send your CV to removed) or call (phone number removed).
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 18, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 18, 2024
Full time
Description As the Fairground Technical Duty Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all fairground rides and equipment as well as conducting daily ride opening and closing check audits. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Duty Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence. About You The Fairground Technical Duty Manager will have a sound technical background, preferably with a mechanical bias. You will be the first point of call for your team so great communication and leadership skills are key. As part of this, you must be able to work on your own initiative, prioritise a demanding workload and have a keen eye for detail. You will be thorough and meticulous in your approach. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Regulatory Affairs Manager Closing date: 29 April 2024 The Scotch Whisky Association (SWA) is the trade association for Scotch Whisky. We work for and on behalf of our members to protect and secure a sustainable future for the Scotch Whisky Industry. We can offer the right candidate the opportunity to join a thriving industry with colleagues who have a wealth of experience and knowledge. The Industry Sustainability team works to support members in all elements relating to their operations covering a wide range of topics essential for production of this iconic drink, and this new role will provide a key support for the SWA and our members as our work continues to grow. The production of Scotch Whisky is highly regulated. Compliance is essential and cuts across all the industry s operations including customs and excise, health and safety, environment and food safety. The role will provide the opportunity lead on two important regulatory topics within our iconic industry, working with senior managers in the Industry Sustainability Team, reporting to the Deputy Director. You will be confident in working independently but will have the wider support of the industry team and its senior managers to provide guidance and support as needed. Our small team works closely together supporting each other as we navigate a wide range of issues on behalf of our iconic industry. Each team member takes responsibility for specific topics but will offer help and work flexibly with each other as needed. This role will lead on the initiation and formulation of industry policy in key areas of regulation for Scotch Whisky production including customs and excise and control of major accidents and hazards (COMAH) in consultation with member companies. • Customs and Excise regulations and controls apply from the moment cereals are first processed in our distilleries through to the export of bottled Scotch Whisky. This is an important and at times, complex, area. Topics include the holding and movement of excise goods, customs controls and processes, verification and alcohol fraud. • COMAH alongside related regulations and guidance, underpin health and safety for our members production facilities and warehouses. Along with industry ambitions to achieve high levels of compliance in their operations, new technologies (for example the adoption of hydrogen) will bring increasing complexity. The successful candidate will provide an important role supporting sector compliance and providing a voice to influence and inform evolution of regulations across both topic areas. This will include representation on behalf of SWA and members at external meetings and being seen as the go-to industry expert; influencing and lobbying government and regulatory bodies where needed; monitoring legislation and other regulatory issues to support understanding and compliance in the sector. You will work with senior colleagues in our member businesses and with key regulators, notably HM Revenue & Customs (HMRC) and the Health & Safety Executive (HSE). The SWA offers an attractive range of benefits to its employees including: hybrid working (based on 2 days in the office FTE); a generous pension scheme with employer pension contributions matching employee contributions plus 3%, up to a maximum of 15%; 25 days annual leave in addition to 9 public holidays and closure of our offices between Christmas and New Year. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Apr 18, 2024
Full time
Regulatory Affairs Manager Closing date: 29 April 2024 The Scotch Whisky Association (SWA) is the trade association for Scotch Whisky. We work for and on behalf of our members to protect and secure a sustainable future for the Scotch Whisky Industry. We can offer the right candidate the opportunity to join a thriving industry with colleagues who have a wealth of experience and knowledge. The Industry Sustainability team works to support members in all elements relating to their operations covering a wide range of topics essential for production of this iconic drink, and this new role will provide a key support for the SWA and our members as our work continues to grow. The production of Scotch Whisky is highly regulated. Compliance is essential and cuts across all the industry s operations including customs and excise, health and safety, environment and food safety. The role will provide the opportunity lead on two important regulatory topics within our iconic industry, working with senior managers in the Industry Sustainability Team, reporting to the Deputy Director. You will be confident in working independently but will have the wider support of the industry team and its senior managers to provide guidance and support as needed. Our small team works closely together supporting each other as we navigate a wide range of issues on behalf of our iconic industry. Each team member takes responsibility for specific topics but will offer help and work flexibly with each other as needed. This role will lead on the initiation and formulation of industry policy in key areas of regulation for Scotch Whisky production including customs and excise and control of major accidents and hazards (COMAH) in consultation with member companies. • Customs and Excise regulations and controls apply from the moment cereals are first processed in our distilleries through to the export of bottled Scotch Whisky. This is an important and at times, complex, area. Topics include the holding and movement of excise goods, customs controls and processes, verification and alcohol fraud. • COMAH alongside related regulations and guidance, underpin health and safety for our members production facilities and warehouses. Along with industry ambitions to achieve high levels of compliance in their operations, new technologies (for example the adoption of hydrogen) will bring increasing complexity. The successful candidate will provide an important role supporting sector compliance and providing a voice to influence and inform evolution of regulations across both topic areas. This will include representation on behalf of SWA and members at external meetings and being seen as the go-to industry expert; influencing and lobbying government and regulatory bodies where needed; monitoring legislation and other regulatory issues to support understanding and compliance in the sector. You will work with senior colleagues in our member businesses and with key regulators, notably HM Revenue & Customs (HMRC) and the Health & Safety Executive (HSE). The SWA offers an attractive range of benefits to its employees including: hybrid working (based on 2 days in the office FTE); a generous pension scheme with employer pension contributions matching employee contributions plus 3%, up to a maximum of 15%; 25 days annual leave in addition to 9 public holidays and closure of our offices between Christmas and New Year. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Car or Car Allowance Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families More about the role: You will monitor, control financial performance and maintain costs within the budgeted targets, making sure all ordering and stock are within budget. Management of multiple sites within your area. Establish and maintain relationships with individuals at all levels within the Company and the Client organisations. To ensure that the Company and Client standards are met as well as financial targets, administration, compliance and reporting procedures are carried out. Monitor and support your team, recognise training needs and potential as appropriate. Hold team meetings on a regular basis to communicate targets and achievements. As an Area Manager you will be working closely with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget. Develop and evolve all client's services at locations, ensuring regular adjustments and improvements are both recommended and implemented. Comply with Company and statutory policies and procedures and regulations. Who you are: Good Chef skills an advantage Good knowledge and experience of working with food People Management Results Orientation Proven experience in managing successful teams remotely Multi-site operational experience in a similar role Experience of leading and managing teams to deliver results Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Chef background Facilities management or retail background About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0404/J/SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Apr 18, 2024
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Car or Car Allowance Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families More about the role: You will monitor, control financial performance and maintain costs within the budgeted targets, making sure all ordering and stock are within budget. Management of multiple sites within your area. Establish and maintain relationships with individuals at all levels within the Company and the Client organisations. To ensure that the Company and Client standards are met as well as financial targets, administration, compliance and reporting procedures are carried out. Monitor and support your team, recognise training needs and potential as appropriate. Hold team meetings on a regular basis to communicate targets and achievements. As an Area Manager you will be working closely with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget. Develop and evolve all client's services at locations, ensuring regular adjustments and improvements are both recommended and implemented. Comply with Company and statutory policies and procedures and regulations. Who you are: Good Chef skills an advantage Good knowledge and experience of working with food People Management Results Orientation Proven experience in managing successful teams remotely Multi-site operational experience in a similar role Experience of leading and managing teams to deliver results Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Chef background Facilities management or retail background About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0404/J/SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Car or Car Allowance Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families More about the role: You will monitor, control financial performance and maintain costs within the budgeted targets, making sure all ordering and stock are within budget. Management of multiple sites within your area. Establish and maintain relationships with individuals at all levels within the Company and the Client organisations. To ensure that the Company and Client standards are met as well as financial targets, administration, compliance and reporting procedures are carried out. Monitor and support your team, recognise training needs and potential as appropriate. Hold team meetings on a regular basis to communicate targets and achievements. As an Area Manager you will be working closely with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget. Develop and evolve all client's services at locations, ensuring regular adjustments and improvements are both recommended and implemented. Comply with Company and statutory policies and procedures and regulations. Who you are: Good Chef skills an advantage Good knowledge and experience of working with food People Management Results Orientation Proven experience in managing successful teams remotely Multi-site operational experience in a similar role Experience of leading and managing teams to deliver results Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Chef background Facilities management or retail background About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0404/J/SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Apr 18, 2024
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Car or Car Allowance Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families More about the role: You will monitor, control financial performance and maintain costs within the budgeted targets, making sure all ordering and stock are within budget. Management of multiple sites within your area. Establish and maintain relationships with individuals at all levels within the Company and the Client organisations. To ensure that the Company and Client standards are met as well as financial targets, administration, compliance and reporting procedures are carried out. Monitor and support your team, recognise training needs and potential as appropriate. Hold team meetings on a regular basis to communicate targets and achievements. As an Area Manager you will be working closely with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget. Develop and evolve all client's services at locations, ensuring regular adjustments and improvements are both recommended and implemented. Comply with Company and statutory policies and procedures and regulations. Who you are: Good Chef skills an advantage Good knowledge and experience of working with food People Management Results Orientation Proven experience in managing successful teams remotely Multi-site operational experience in a similar role Experience of leading and managing teams to deliver results Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Chef background Facilities management or retail background About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0404/J/SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
HSE Manager - Newcastle - Full Time Contract About the team We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our subsea and surface pressure capabilities are industry-leading. In FPS Offshore we manufacture Flexible Pipe that combines the strength and durability of steel pipe with ease of installation. Partner with the best Responsible for roles that will typically be aligned to specific businesses or sectors. Individuals will generally either be located at, and only support, a specific site or project (including construction), or have a role that requires specific industry/business expertise or interaction with specific business customers. This category will include those HSE professionals involved in designing for HSE (NPI), individuals responsible for customer or industry engagement, and HSE professionals working at customer sites or projects (generally not managing teams of EHS professionals or regions). Responsibilities: Individuals located at manufacturing sites and fixed facilities (e.g., a service shop or O&M site) that provide day-to-day EHS support for that facility. Understand broader concepts, development of approaches and methods, and knowledge management. Solutions integrate multi-functional impact and perspective. Developed influencing skills to achieve objectives, strong influencing of others. Ability to develop team members. Focal point to public relations, as associations, governmental agencies and clients. Plan, implement and coordinate actions to maintain ISO 14001 and ISO 45001 certification. Responsible for identification and timely submission of all applicable HSE permits required for the site operation. Ensure the compliance with Safety, Occupational Health and Environment Regulations applicable to the company. Manage HSE KPIs, ensuring the targets are achieved and reporting them for the board of directors and senior managers. Ensure that accidents and other EHS events are properly reported, investigated and all lessons learned implemented on time. Required Qualifications: Bachelor's degree from an accredited university or college. About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Permanent employment doesn't suit everyone. That's why we support flexible career opportunities. As a temporary contractor, you'll be a valued part of Baker Hughes extended workforce through our wide range of global opportunities. Whether you're looking to start a contracting career, or searching for your next project, you'll have the opportunity to work on a range of different initiatives, helping shape the future of our business and industry.
Apr 18, 2024
Contractor
HSE Manager - Newcastle - Full Time Contract About the team We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our subsea and surface pressure capabilities are industry-leading. In FPS Offshore we manufacture Flexible Pipe that combines the strength and durability of steel pipe with ease of installation. Partner with the best Responsible for roles that will typically be aligned to specific businesses or sectors. Individuals will generally either be located at, and only support, a specific site or project (including construction), or have a role that requires specific industry/business expertise or interaction with specific business customers. This category will include those HSE professionals involved in designing for HSE (NPI), individuals responsible for customer or industry engagement, and HSE professionals working at customer sites or projects (generally not managing teams of EHS professionals or regions). Responsibilities: Individuals located at manufacturing sites and fixed facilities (e.g., a service shop or O&M site) that provide day-to-day EHS support for that facility. Understand broader concepts, development of approaches and methods, and knowledge management. Solutions integrate multi-functional impact and perspective. Developed influencing skills to achieve objectives, strong influencing of others. Ability to develop team members. Focal point to public relations, as associations, governmental agencies and clients. Plan, implement and coordinate actions to maintain ISO 14001 and ISO 45001 certification. Responsible for identification and timely submission of all applicable HSE permits required for the site operation. Ensure the compliance with Safety, Occupational Health and Environment Regulations applicable to the company. Manage HSE KPIs, ensuring the targets are achieved and reporting them for the board of directors and senior managers. Ensure that accidents and other EHS events are properly reported, investigated and all lessons learned implemented on time. Required Qualifications: Bachelor's degree from an accredited university or college. About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Permanent employment doesn't suit everyone. That's why we support flexible career opportunities. As a temporary contractor, you'll be a valued part of Baker Hughes extended workforce through our wide range of global opportunities. Whether you're looking to start a contracting career, or searching for your next project, you'll have the opportunity to work on a range of different initiatives, helping shape the future of our business and industry.
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
Apr 18, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI s are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Apr 18, 2024
Full time
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI s are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Highfield Professional Solutions Ltd
Liss, Hampshire
Business Support Manager South East Region -base is Longmore Camp, Liss 50-52k + generous car allowance, pension and more The Company Our client has worked in partnership with the Ministry of Defence for nearly two decades, providing the support services that enable our Armed Forces to live, work and train on the UK Defence Training Estate. Their primary responsibility is to provide the support services that enable the Armed Forces to better deploy on frontline operations and return home safely. They have a team of around 1,300 skilled and experienced employees working across the length and breadth of the UK, in a wide variety of roles. These include estate managers, project managers, operatives, military training area and range specialists, IT specialists, administrators, foresters, nature conservationists, targetry technicians and maintenance technicians to name but a few. The role An exciting opportunity exists for an experienced Business Support Manager to join our professional management team in the South East region. We are looking for an ambitious individual to be part of a dynamic team, focused on improving delivery of regional services, business opportunities and customer experience. Support the regional teams with all aspects of business management, including customer service and H&S Be first point of contact for customer escalations Manage the team of 15 support staff Proactively plan and co-ordinate the booking and site service teams across all sites within the South East region Manage Auditing and investigations Work in collaboration with the team and our client Could this be for you You should have a proven record in a Business Support role, including experience managing others, ideally within a maintenance or facilities management environment. Highly organised and able to work autonomously Motivated with a passion to succeed. Able to identify opportunities for advancing the organisation's mission while maintaining an awareness of the business areas and associated risk Essential technical and professional skills, knowledge and qualifications Business Support experience within a Planned maintenance environment Excel & Microsoft packages Experience of working accurately to deadlines in a pressurised environment Why apply? Newly awarded, government funded contract Ongoing development opportunities -including NEBOSH qualification Generous package and benefits Some hybrid working is available
Apr 18, 2024
Full time
Business Support Manager South East Region -base is Longmore Camp, Liss 50-52k + generous car allowance, pension and more The Company Our client has worked in partnership with the Ministry of Defence for nearly two decades, providing the support services that enable our Armed Forces to live, work and train on the UK Defence Training Estate. Their primary responsibility is to provide the support services that enable the Armed Forces to better deploy on frontline operations and return home safely. They have a team of around 1,300 skilled and experienced employees working across the length and breadth of the UK, in a wide variety of roles. These include estate managers, project managers, operatives, military training area and range specialists, IT specialists, administrators, foresters, nature conservationists, targetry technicians and maintenance technicians to name but a few. The role An exciting opportunity exists for an experienced Business Support Manager to join our professional management team in the South East region. We are looking for an ambitious individual to be part of a dynamic team, focused on improving delivery of regional services, business opportunities and customer experience. Support the regional teams with all aspects of business management, including customer service and H&S Be first point of contact for customer escalations Manage the team of 15 support staff Proactively plan and co-ordinate the booking and site service teams across all sites within the South East region Manage Auditing and investigations Work in collaboration with the team and our client Could this be for you You should have a proven record in a Business Support role, including experience managing others, ideally within a maintenance or facilities management environment. Highly organised and able to work autonomously Motivated with a passion to succeed. Able to identify opportunities for advancing the organisation's mission while maintaining an awareness of the business areas and associated risk Essential technical and professional skills, knowledge and qualifications Business Support experience within a Planned maintenance environment Excel & Microsoft packages Experience of working accurately to deadlines in a pressurised environment Why apply? Newly awarded, government funded contract Ongoing development opportunities -including NEBOSH qualification Generous package and benefits Some hybrid working is available
Property Services Administrator Elogs Location: St Ives - Office Based Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early s and Lates. Week 1 07 30 Week 2 10 30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI s are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Apr 18, 2024
Full time
Property Services Administrator Elogs Location: St Ives - Office Based Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early s and Lates. Week 1 07 30 Week 2 10 30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI s are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS