The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Apr 18, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Apr 18, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Customer Support Advisor £26,896+ Excellent Benefits London, Canary Wharf/ Hybrid The Role Are you driven by delivering exceptional customer service? Do you find satisfaction in resolving queries and guiding clients towards positive outcomes? If so, we have an exciting opportunity for you. AAT is on the hunt for a standout Customer Support Advisor. In this role, you will be the cornerstone of our customer relationships, ensuring that every call and email is met with the expertise, care, and consideration our customers have come to expect. More than just answering calls and emails, you'll contribute towards our ongoing evolution, suggesting and participating in initiatives to enhance our services. It s an exciting time to join AAT and we would love you to join us on our journey. We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. Key Responsibilities: Be the face of AAT for in-bound customer enquiries via multiple channels. Address customer requests in an efficient way and provide guidance through their next steps. Handle information with confidentiality while being compliant with the relevant policies and procedures. Successfully meet required objectives and KPIs on an ongoing basis and within agreed service level targets. Deliver a consistent high level of service to both internal and external stakeholders. The Company AAT is the UK s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees. The Benefits Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working. 25 days annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays. Great pension scheme, life assurance, and critical illness cover. Health cash plan Enhanced maternity and shared parental leave contributions of up to 6 months full pay depending on the length of service. Regular wellbeing initiatives. Cycle2Work scheme and much more The Person Experience working within a customer support or similar environment dealing with enquiries over the phone and via email. Excellent interpersonal, communication and influencing skills. An emphasis on accuracy and attention to detail. Identifying and acting on opportunities to improve the customer experience. A positive attitude and approach to work in line with our vision and company behaviours Naturally empathic and caring putting both our customers and the business at the heart of what we do. Competent typing and computer navigation skills and the use of Microsoft Office software including Outlook, Word & Excel, as well as the use of a customer database. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Apr 18, 2024
Full time
Customer Support Advisor £26,896+ Excellent Benefits London, Canary Wharf/ Hybrid The Role Are you driven by delivering exceptional customer service? Do you find satisfaction in resolving queries and guiding clients towards positive outcomes? If so, we have an exciting opportunity for you. AAT is on the hunt for a standout Customer Support Advisor. In this role, you will be the cornerstone of our customer relationships, ensuring that every call and email is met with the expertise, care, and consideration our customers have come to expect. More than just answering calls and emails, you'll contribute towards our ongoing evolution, suggesting and participating in initiatives to enhance our services. It s an exciting time to join AAT and we would love you to join us on our journey. We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. Key Responsibilities: Be the face of AAT for in-bound customer enquiries via multiple channels. Address customer requests in an efficient way and provide guidance through their next steps. Handle information with confidentiality while being compliant with the relevant policies and procedures. Successfully meet required objectives and KPIs on an ongoing basis and within agreed service level targets. Deliver a consistent high level of service to both internal and external stakeholders. The Company AAT is the UK s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees. The Benefits Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working. 25 days annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays. Great pension scheme, life assurance, and critical illness cover. Health cash plan Enhanced maternity and shared parental leave contributions of up to 6 months full pay depending on the length of service. Regular wellbeing initiatives. Cycle2Work scheme and much more The Person Experience working within a customer support or similar environment dealing with enquiries over the phone and via email. Excellent interpersonal, communication and influencing skills. An emphasis on accuracy and attention to detail. Identifying and acting on opportunities to improve the customer experience. A positive attitude and approach to work in line with our vision and company behaviours Naturally empathic and caring putting both our customers and the business at the heart of what we do. Competent typing and computer navigation skills and the use of Microsoft Office software including Outlook, Word & Excel, as well as the use of a customer database. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
End Date Monday 29 April 2024 Salary Range £62,874 - £69,860 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Job Share Job Description Summary . Job Description JOB TITLE: IP&I Platforms Finance Business Partner SALARY: £62,874 - £81,690 (location dependant) LOCATION(S): Edinburgh, London or Bristol HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days a week) in either our Edinburgh, London or Bristol office. About this opportunity We have an exciting opportunity for a manager to join the Insurance, Pensions & Investments (IP&I) Platform finance business partnering team! At Lloyds Banking Group, we re undertaking the UK s largest financial services transformation, investing to Grow, Focus and Change our business. Our Platforms teams, which bring together our business and technology teams, play a key role in delivering our strategy and how we invest in our business. This role will work with our IP&I Platforms and business management teams, providing finance business partner support on all aspects of their investment costs and benefits. What you'll be doing: Helping the Platforms to plan successfully and support the setting of direction and goals Supporting the delivery of monthly investment cost and benefit reporting, and ensuring high quality financial control over our numbers Producing and sharing management information with our partners, ensuring that results and issues are clearly explained and well understood and that follow-up actions are clear Supporting and challenging the business, helping to craft well-understood forecasts along with a summary of financial risks and opportunities Providing commercial and decision support on key projects and contractual commitments, acting as a trusted advisor Playing an active role in engaging with the Centres of Excellence, improving the flow of communication and the standards of inputs/outputs Embedding the Group s culture and vision while being a role model for the Group s behaviours Supporting the wider team to Grow with Purpose, ensuring colleagues can develop effectively, utilising the groups Your Best principles Participating and making an impactful contribution to the development and objectives of the wider platform business partnering team About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What we need from you: You'll need to be a qualified Accountant. While not crucial, prior experience of Finance Business Partnering, influencing and driving improvement in Business results would be beneficial Ability to interact with partners at all levels across Finance and Business teams Experience in producing clear and insightful reporting to present to business areas Listening, joining the dots and summarising the story (across Investment costs and the resulting financial benefits) Challenging constructively to support better quality outputs and outcomes (e.g. through finding new ways to communicate financial information) Ability to build strong effective 2-way relationships! About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 18, 2024
Full time
End Date Monday 29 April 2024 Salary Range £62,874 - £69,860 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Job Share Job Description Summary . Job Description JOB TITLE: IP&I Platforms Finance Business Partner SALARY: £62,874 - £81,690 (location dependant) LOCATION(S): Edinburgh, London or Bristol HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days a week) in either our Edinburgh, London or Bristol office. About this opportunity We have an exciting opportunity for a manager to join the Insurance, Pensions & Investments (IP&I) Platform finance business partnering team! At Lloyds Banking Group, we re undertaking the UK s largest financial services transformation, investing to Grow, Focus and Change our business. Our Platforms teams, which bring together our business and technology teams, play a key role in delivering our strategy and how we invest in our business. This role will work with our IP&I Platforms and business management teams, providing finance business partner support on all aspects of their investment costs and benefits. What you'll be doing: Helping the Platforms to plan successfully and support the setting of direction and goals Supporting the delivery of monthly investment cost and benefit reporting, and ensuring high quality financial control over our numbers Producing and sharing management information with our partners, ensuring that results and issues are clearly explained and well understood and that follow-up actions are clear Supporting and challenging the business, helping to craft well-understood forecasts along with a summary of financial risks and opportunities Providing commercial and decision support on key projects and contractual commitments, acting as a trusted advisor Playing an active role in engaging with the Centres of Excellence, improving the flow of communication and the standards of inputs/outputs Embedding the Group s culture and vision while being a role model for the Group s behaviours Supporting the wider team to Grow with Purpose, ensuring colleagues can develop effectively, utilising the groups Your Best principles Participating and making an impactful contribution to the development and objectives of the wider platform business partnering team About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What we need from you: You'll need to be a qualified Accountant. While not crucial, prior experience of Finance Business Partnering, influencing and driving improvement in Business results would be beneficial Ability to interact with partners at all levels across Finance and Business teams Experience in producing clear and insightful reporting to present to business areas Listening, joining the dots and summarising the story (across Investment costs and the resulting financial benefits) Challenging constructively to support better quality outputs and outcomes (e.g. through finding new ways to communicate financial information) Ability to build strong effective 2-way relationships! About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Jaguar Land Rover Vehicle Technician Benefits: 25 days annual leave + Bank Holidays! Pension scheme Only 1 in 4 Saturdays from 8-1! Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills and Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required).
Apr 18, 2024
Full time
Jaguar Land Rover Vehicle Technician Benefits: 25 days annual leave + Bank Holidays! Pension scheme Only 1 in 4 Saturdays from 8-1! Job Purpose The role of the Vehicle Technician is to: To diagnose, repair and service the range of manufacturer products in accordance with manufacturer s work specifications. Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI s, service reports) in line with brand standards, warranty and site requirements. Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential Proof of Right to Work in the UK. Experience Desirable Relevant manufacturer experience. Skills and Knowledge Essential Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Level 1/2/3/4 certification (as required).
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Apr 18, 2024
Full time
Job Description OTE - £28,000 - £30,000 - Uncapped Commission - Career ProgressionAt Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Godmanchester. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Sharman Quinney is of one of the region's largest estate agency networks with 22 branches across Cambridgeshire, Lincolnshire, Northamptonshire and Rutland providing greater coverage from local bases. Ours is a recognised brand name, with over 31 years of market leading estate agency experience and success; we enjoy a reputation for both results and customer service, which is perhaps why we attract so many people looking to buy or let their property. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04511
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
We are thrilled to be working with a growing, family-owned insurance business in Hoddesdon who are actively seeking a Sales Advisor to support the retail sales team. A role where no day is likely to be the same, it comes with a solid mixture of administrative account management and relationship building with clients, with full training provided. Don't let the sales title fool you, there is no cold-calling involved in the position! The role is a chance within a progressive business, created due to continued growth. Previous experience in insurance is a must here, but they are absolutely open to a range of different candidates. Key Duties include: Managing the renewal of existing customer policies Ensuring the sale of policy add-ons where relevant Development and growth of personal lines products within an existing customer base Representing the business at external networking events Maintaining and updating customer records Readily assist with ad-hoc administrative tasks that arise The ideal candidate Excellent written and verbal communication Superb customer service Experience using the SSP System advantageous Experience with Microsoft packages e.g. Outlook, Word and Excel Attention to detail and organised The role is available now and is a priority for the client to fill, so please apply immediately to be considered should you be interested. Due to the anticipated high volume of applications we may receive for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes. StormX Recruitment Ltd is an employment agency and employment business.
Apr 18, 2024
Full time
We are thrilled to be working with a growing, family-owned insurance business in Hoddesdon who are actively seeking a Sales Advisor to support the retail sales team. A role where no day is likely to be the same, it comes with a solid mixture of administrative account management and relationship building with clients, with full training provided. Don't let the sales title fool you, there is no cold-calling involved in the position! The role is a chance within a progressive business, created due to continued growth. Previous experience in insurance is a must here, but they are absolutely open to a range of different candidates. Key Duties include: Managing the renewal of existing customer policies Ensuring the sale of policy add-ons where relevant Development and growth of personal lines products within an existing customer base Representing the business at external networking events Maintaining and updating customer records Readily assist with ad-hoc administrative tasks that arise The ideal candidate Excellent written and verbal communication Superb customer service Experience using the SSP System advantageous Experience with Microsoft packages e.g. Outlook, Word and Excel Attention to detail and organised The role is available now and is a priority for the client to fill, so please apply immediately to be considered should you be interested. Due to the anticipated high volume of applications we may receive for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes. StormX Recruitment Ltd is an employment agency and employment business.
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Apr 18, 2024
Full time
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 18, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
Apr 18, 2024
Full time
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
Apr 18, 2024
Full time
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
Apr 18, 2024
Full time
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
Customer Service Advisor 37 hours per week Salary up to 23,760 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 16th April 2024 We welcome applications from all sections of the community.
Apr 18, 2024
Full time
Customer Service Advisor 37 hours per week Salary up to 23,760 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 16th April 2024 We welcome applications from all sections of the community.
About the role Sytner Group is looking for a motivated and committed Parts Advisor/Genuine Ambassador to join our team at Graypaul Ferrari & Maserati Nottingham. As a Sytner Parts Advisor/Genuine Ambassador, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. As our Genuine Ambassador you will be an expert in The Ferrari Genuine Program. This program gives existing Ferrari owners the opportunity to personalise and enhance their cars further. This program is extremely important to Ferrari and the successful candidate has a real opportunity to make a name for themselves. To succeed here you must have initiative and be able to spot opportunities, be process driven and results orientated. Sytner Parts Advisors/Genuine Ambassador work a variety of flexible patterns which can typically include some weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 18, 2024
Full time
About the role Sytner Group is looking for a motivated and committed Parts Advisor/Genuine Ambassador to join our team at Graypaul Ferrari & Maserati Nottingham. As a Sytner Parts Advisor/Genuine Ambassador, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. As our Genuine Ambassador you will be an expert in The Ferrari Genuine Program. This program gives existing Ferrari owners the opportunity to personalise and enhance their cars further. This program is extremely important to Ferrari and the successful candidate has a real opportunity to make a name for themselves. To succeed here you must have initiative and be able to spot opportunities, be process driven and results orientated. Sytner Parts Advisors/Genuine Ambassador work a variety of flexible patterns which can typically include some weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Service Advisor - Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Apr 18, 2024
Full time
Service Advisor - Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Focus Search and Selection
Solihull, West Midlands
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Apr 18, 2024
Full time
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Meridian Business Support Limited
Worcester, Worcestershire
My client, a large International company based in the Worcestershire area, is currently speaking a German language specialist to join their busy team. The successful candidate will be fluent in written and spoken German. Role responsibilities: Respond to all customer enquiries as they relate to order management, technical product specifications and design assistance click apply for full job details
Apr 18, 2024
Full time
My client, a large International company based in the Worcestershire area, is currently speaking a German language specialist to join their busy team. The successful candidate will be fluent in written and spoken German. Role responsibilities: Respond to all customer enquiries as they relate to order management, technical product specifications and design assistance click apply for full job details
TOTAL TECHNOLOGY (ENGINEERING) LIMITED
Broxburn, West Lothian
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
Apr 18, 2024
Full time
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
Apr 18, 2024
Full time
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.