Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Apr 18, 2024
Full time
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Apr 18, 2024
Full time
Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
STARK Building Materials UK Ltd
Newton Abbot, Devon
STARK Building Materials UK, one of the UKs largest retailers and distributers of building and construction materials, are on the hunt for a Major Build Account Manager who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours - 8:00 - 5.00 Monday to Friday Hybrid Role (split between home and our Hub in Newton Abbot) Flexible working applicants welcomed Key Responsibilities Taking sales and enquiries from customers Maintaining and developing account relationships Generating quotes for customers / following up on quotes Managing a small portfolio of customers / acting as a primary contact for the accounts Liaising with our logistics partners around the UK Liaising with our supply chain Conferring with colleagues in regional offices What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Be able to demonstrate an ability to build relationships. Ability to operate under pressure - reactive thinking. Industry experience preferred. Computer literate (excel/office 365 etc.) Good level of mathematics A positive, can-do attitude. Full UK driving licence About us At STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Apr 18, 2024
Full time
STARK Building Materials UK, one of the UKs largest retailers and distributers of building and construction materials, are on the hunt for a Major Build Account Manager who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours - 8:00 - 5.00 Monday to Friday Hybrid Role (split between home and our Hub in Newton Abbot) Flexible working applicants welcomed Key Responsibilities Taking sales and enquiries from customers Maintaining and developing account relationships Generating quotes for customers / following up on quotes Managing a small portfolio of customers / acting as a primary contact for the accounts Liaising with our logistics partners around the UK Liaising with our supply chain Conferring with colleagues in regional offices What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Be able to demonstrate an ability to build relationships. Ability to operate under pressure - reactive thinking. Industry experience preferred. Computer literate (excel/office 365 etc.) Good level of mathematics A positive, can-do attitude. Full UK driving licence About us At STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Technology Sales Manager - Financial Services Technology Sales Manager is required to join our Financial Services client to help drive new platforms and products in to existing and new accounts in the UK. Based in London (full time in the office), this is a permanent role offering between £70,000 and £80,000. You will be responsible for the full sales life cycle, identifying new potential audiences within new and existing clients, being involved in technical conversations around the capability of the platform and also closing the deals. Requirements Proven experience in Technology/Platform sales within the Financial Services domain. Good technical knowledge - with the ability to hold conversations with technical stakeholders. Degree educated, or equivalent. This is a great opportunity to be a pivotal part of increasing the sales effort within an established Financial Services business. If you feel like you match the above and would like to hear more, please apply within. Technology Sales Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
Apr 18, 2024
Full time
Technology Sales Manager - Financial Services Technology Sales Manager is required to join our Financial Services client to help drive new platforms and products in to existing and new accounts in the UK. Based in London (full time in the office), this is a permanent role offering between £70,000 and £80,000. You will be responsible for the full sales life cycle, identifying new potential audiences within new and existing clients, being involved in technical conversations around the capability of the platform and also closing the deals. Requirements Proven experience in Technology/Platform sales within the Financial Services domain. Good technical knowledge - with the ability to hold conversations with technical stakeholders. Degree educated, or equivalent. This is a great opportunity to be a pivotal part of increasing the sales effort within an established Financial Services business. If you feel like you match the above and would like to hear more, please apply within. Technology Sales Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
A wonderful business based in Nuneaton are currently seeking a proactive and diligent Team PA to support senior directors with a range of admin tasks on a full time, permanent basis which offers hybrid working. This role is a full-time role working hybrid across Monday to Friday.This role will require you to think quickly on your feet, always working in an efficient and professional manner. You must be comfortable working in a stand-alone role whilst still supporting the wider office. You will be responsible for the following on a day-to-day basis: Expert provision of a first-class client service including telephone management, meeting room coordination, meet and greet Organisation of all incoming and outgoing post Elements of office management including stationery ordering and office upkeep, liaising with suppliers Diary management and some elements of PA support to managers across the business Supporting the HR Manager with a range of HR Admin tasks Assisting the factory manager with Health and Safety tasks Travel and accommodation booking using in-house systems Management of varied email accounts within the business This a hugely varied and exciting role and it is essential that you possess strong professional office-based experience and the gravitas to manage a dynamic workload. You must have strong stakeholder management skills and want to develop as a PA. If you think this is the role for you, please apply online or contact Matt D'Silva! Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018 and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website which will explain how we as an organisation will manage your data. If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful we will delete your application within 6 weeks and all record of your data.
Apr 18, 2024
Full time
A wonderful business based in Nuneaton are currently seeking a proactive and diligent Team PA to support senior directors with a range of admin tasks on a full time, permanent basis which offers hybrid working. This role is a full-time role working hybrid across Monday to Friday.This role will require you to think quickly on your feet, always working in an efficient and professional manner. You must be comfortable working in a stand-alone role whilst still supporting the wider office. You will be responsible for the following on a day-to-day basis: Expert provision of a first-class client service including telephone management, meeting room coordination, meet and greet Organisation of all incoming and outgoing post Elements of office management including stationery ordering and office upkeep, liaising with suppliers Diary management and some elements of PA support to managers across the business Supporting the HR Manager with a range of HR Admin tasks Assisting the factory manager with Health and Safety tasks Travel and accommodation booking using in-house systems Management of varied email accounts within the business This a hugely varied and exciting role and it is essential that you possess strong professional office-based experience and the gravitas to manage a dynamic workload. You must have strong stakeholder management skills and want to develop as a PA. If you think this is the role for you, please apply online or contact Matt D'Silva! Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018 and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website which will explain how we as an organisation will manage your data. If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful we will delete your application within 6 weeks and all record of your data.
We have an exciting opportunity for an Account Manager to be based at our Donibristle site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines.
Apr 18, 2024
Full time
We have an exciting opportunity for an Account Manager to be based at our Donibristle site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines.
ACCOUNT MANAGER Location: Preston Salary: £26k - £31k subject to experience + Benefits Part of the Hague Print Media Supplies Group, PSL Print Management is a UK market leader in Print Management Services providing a vast range of services that are integrated to provide the most cost efficient and effective marketing support functions in Print Management. Tailoring service and delivery to clients needs we provide a bespoke service with some of the most experience personnel in the industry. What you ll be doing: Your responsibilities will include: building and maintaining strong, long lasting client relationships. acting as a lead point of contact for customer account management matters. responsibility for end-to-end account management processes from quotation to order processing and delivery. handling orders from production to completion, often to exacting deadlines. working alongside the Account Director to generate new / additional business with existing clients. Does this sound like you? Ideally, you will already have account management experience that has been gained within the print sector, but this is not essential. You ll be able to demonstrate: a confident manner and a flexible and logical approach to work. great administration ability efficiency, attention to detail and accuracy. fantastic organisation skills and the ability to work to deadlines. effective verbal and written communication ability, including an excellent telephone manner. effective problem-solving ability. good working knowledge of Excel, Word, and e-mail. a superb, can-do customer service attitude. Work Hours: Monday Friday 9am-5pm (35 hours / week). Why Choose Us: You will be joining a friendly, professional and hard-working team. Benefits include: A basic salary of £26k - £31k (subject to experience). Eligibility to join a commission scheme once probation period completed. Life Assurance 27 days of holiday each year plus bank holidays. Hybrid working available (max 2 days from home). Free onsite parking (you ll be based at our office located in Red Scar Business Park, Preston, PR2 5ND). Please apply online with a CV that clearly sets out the relevancy of your experience. We will be reviewing applications on an ongoing basis so if you d like to be considered then please don t delay. A Basic Disclosure and Barring Service Check (criminal records check) applies to this role : an offer of employment will be conditional upon the successful applicant undertaking this check and it being deemed to be satisfactory. INDLS
Apr 18, 2024
Full time
ACCOUNT MANAGER Location: Preston Salary: £26k - £31k subject to experience + Benefits Part of the Hague Print Media Supplies Group, PSL Print Management is a UK market leader in Print Management Services providing a vast range of services that are integrated to provide the most cost efficient and effective marketing support functions in Print Management. Tailoring service and delivery to clients needs we provide a bespoke service with some of the most experience personnel in the industry. What you ll be doing: Your responsibilities will include: building and maintaining strong, long lasting client relationships. acting as a lead point of contact for customer account management matters. responsibility for end-to-end account management processes from quotation to order processing and delivery. handling orders from production to completion, often to exacting deadlines. working alongside the Account Director to generate new / additional business with existing clients. Does this sound like you? Ideally, you will already have account management experience that has been gained within the print sector, but this is not essential. You ll be able to demonstrate: a confident manner and a flexible and logical approach to work. great administration ability efficiency, attention to detail and accuracy. fantastic organisation skills and the ability to work to deadlines. effective verbal and written communication ability, including an excellent telephone manner. effective problem-solving ability. good working knowledge of Excel, Word, and e-mail. a superb, can-do customer service attitude. Work Hours: Monday Friday 9am-5pm (35 hours / week). Why Choose Us: You will be joining a friendly, professional and hard-working team. Benefits include: A basic salary of £26k - £31k (subject to experience). Eligibility to join a commission scheme once probation period completed. Life Assurance 27 days of holiday each year plus bank holidays. Hybrid working available (max 2 days from home). Free onsite parking (you ll be based at our office located in Red Scar Business Park, Preston, PR2 5ND). Please apply online with a CV that clearly sets out the relevancy of your experience. We will be reviewing applications on an ongoing basis so if you d like to be considered then please don t delay. A Basic Disclosure and Barring Service Check (criminal records check) applies to this role : an offer of employment will be conditional upon the successful applicant undertaking this check and it being deemed to be satisfactory. INDLS
We have an exciting opportunity for an Account Manager to be based at our Bredbury site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines. About Company Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 4,800 employees across 31 countries with a 20% growth rate.
Apr 18, 2024
Full time
We have an exciting opportunity for an Account Manager to be based at our Bredbury site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines. About Company Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 4,800 employees across 31 countries with a 20% growth rate.
Administrator Job Type: Part-Time, 22.5 hours Location: Ringwood Salary: £15,000 - £19,000 pro rata I am recruiting a skilled Administrator with exceptional planning and organisational skills to provide proficient and professional support to a Commercial Department. This role is ideal for a self-motivated individual with accounting experience and a high level of dedication. The role is based in Ringwood, working 22.5 hours per week. Day to Day of the role: Provide administrative support service to the Commercial Department as directed by the Commercial Manager. Handle tender enquiries and contractor vetting processes. Maintain contractor relations and manage the supply chain. Offer payment support and manage data effectively. Carry out general administrative tasks and ensure smooth departmental operations. Organise, plan, and prioritise multiple tasks, ensuring key deadlines are met. Communicate progress and outcomes with colleagues effectively. Required Skills & Qualifications: Competence in the use of Microsoft Office packages; training will be provided as needed. Essential accounting experience. Ability to work effectively under pressure and with minimal supervision. Good negotiation, influencing, and communication skills across all levels of the organisation. Benefits: Competitive salary and bonus scheme. Company pension scheme and life assurance. Professional subscriptions paid for. Health benefits including remote GP, 24/7 access to EAP services, and eyecare vouchers. Access to a range of store offers, discounts, and promotions through the Colleagues Benefit Booklet. If this Administrator role sounds of interest, please APPLY TODAY! Or contact charlotte Singleton at our Reed office in Bournemouth for more information.
Apr 18, 2024
Full time
Administrator Job Type: Part-Time, 22.5 hours Location: Ringwood Salary: £15,000 - £19,000 pro rata I am recruiting a skilled Administrator with exceptional planning and organisational skills to provide proficient and professional support to a Commercial Department. This role is ideal for a self-motivated individual with accounting experience and a high level of dedication. The role is based in Ringwood, working 22.5 hours per week. Day to Day of the role: Provide administrative support service to the Commercial Department as directed by the Commercial Manager. Handle tender enquiries and contractor vetting processes. Maintain contractor relations and manage the supply chain. Offer payment support and manage data effectively. Carry out general administrative tasks and ensure smooth departmental operations. Organise, plan, and prioritise multiple tasks, ensuring key deadlines are met. Communicate progress and outcomes with colleagues effectively. Required Skills & Qualifications: Competence in the use of Microsoft Office packages; training will be provided as needed. Essential accounting experience. Ability to work effectively under pressure and with minimal supervision. Good negotiation, influencing, and communication skills across all levels of the organisation. Benefits: Competitive salary and bonus scheme. Company pension scheme and life assurance. Professional subscriptions paid for. Health benefits including remote GP, 24/7 access to EAP services, and eyecare vouchers. Access to a range of store offers, discounts, and promotions through the Colleagues Benefit Booklet. If this Administrator role sounds of interest, please APPLY TODAY! Or contact charlotte Singleton at our Reed office in Bournemouth for more information.
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Apr 18, 2024
Full time
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 Hybrid - Bristol Based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Be responsible for revenue generation of the workforce product set, encompassing: Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me
Apr 18, 2024
Full time
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 Hybrid - Bristol Based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Be responsible for revenue generation of the workforce product set, encompassing: Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me
Sales Account Manager Salary £38,000-£45,000 (based on experience) plus uncapped commission - OTE £70,000 Based in Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, has been established for over 25 years and is the largest specialist manufacturer of furniture for the UK Hospitality Industry. They manufacture and fit out Hotels with bespoke furniture for clients such as Hilton, Sheraton, IHG, Marriott & Hard Rock. They are looking for a self-measured, proactive, results orientated, and loyal Sales Account Manager to join our sales team. If you have experience or a background working in the furniture industry through sales, estimating or designing this could be for you. Job Purpose To account manage hotel groups and established customers to maximise future sales To win orders to supply furniture to prestigious hotel developments in the UK To build and maintain relationships with clients both existing and new. Develop client relationships ranging from international hotel groups & main contractors, to designers, hotel owners & project management companies. Responsibilities but not limited to: Reporting on accounts progress to management Maintain extensive knowledge of current market conditions Face to face meetings with prospective and current clients Following up on leads which you will generate and have provided Prospecting and acquiring new trade business accounts Research organizations and reach out to the appropriate person Quoting for and winning orders for Hotel Bedroom Furniture Reporting on accounts progress to management Phone calls to establish prospective clients to generate leads Essential Skills & qualification An ambitious, determined, self-starter Tenacity and drive to seek new business and exceed targets Willingness to learn about hotel furniture UK driving licence & willing to travel throughout the UK Experience of selling furniture is preferred but it is not essential. Excellent telephone manner and strong verbal and written communication skills Competent computer skills, and experience with Excel and CRM software would be preferred. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are self-motivated, flexible and are looking to progress within a fantastic company, then please send your cv to apply for this Sales Account Manager role . This role has previously been advertised. please do not apply again as your details have already been considered INDLS
Apr 18, 2024
Full time
Sales Account Manager Salary £38,000-£45,000 (based on experience) plus uncapped commission - OTE £70,000 Based in Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, has been established for over 25 years and is the largest specialist manufacturer of furniture for the UK Hospitality Industry. They manufacture and fit out Hotels with bespoke furniture for clients such as Hilton, Sheraton, IHG, Marriott & Hard Rock. They are looking for a self-measured, proactive, results orientated, and loyal Sales Account Manager to join our sales team. If you have experience or a background working in the furniture industry through sales, estimating or designing this could be for you. Job Purpose To account manage hotel groups and established customers to maximise future sales To win orders to supply furniture to prestigious hotel developments in the UK To build and maintain relationships with clients both existing and new. Develop client relationships ranging from international hotel groups & main contractors, to designers, hotel owners & project management companies. Responsibilities but not limited to: Reporting on accounts progress to management Maintain extensive knowledge of current market conditions Face to face meetings with prospective and current clients Following up on leads which you will generate and have provided Prospecting and acquiring new trade business accounts Research organizations and reach out to the appropriate person Quoting for and winning orders for Hotel Bedroom Furniture Reporting on accounts progress to management Phone calls to establish prospective clients to generate leads Essential Skills & qualification An ambitious, determined, self-starter Tenacity and drive to seek new business and exceed targets Willingness to learn about hotel furniture UK driving licence & willing to travel throughout the UK Experience of selling furniture is preferred but it is not essential. Excellent telephone manner and strong verbal and written communication skills Competent computer skills, and experience with Excel and CRM software would be preferred. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are self-motivated, flexible and are looking to progress within a fantastic company, then please send your cv to apply for this Sales Account Manager role . This role has previously been advertised. please do not apply again as your details have already been considered INDLS
We have an exciting opportunity for Warehouse / Production Operatives to join a well-established family-run dairy company located in Tewkesbury GL20 8JT. They firmly believe that they can achieve greater success by working as a team, valuing each other, their staff, and customers, and managing everyone with empathy. We are looking for people who want to learn and experience more. Our client offers excellent career advancement opportunities, with internal training available and multiple options to work within different departments. After 12 weeks, employees can also join their very own academy. Benefits of working as a Warehouse / Production Operative in Tewkesbury: Long term work - Permanent placement after 12 successful weeks Weekly Pay up until your 12 weeks then monthly pay Access to online payslip portal Free on-site car parking PPE Work wear provided Dedicated account team Excellent training facilities onsite Great work / life balance Competitive salary with scope to train and advance 30 days' holiday inclusive of Bank Holidays Additional day of holiday after 3 years' service Group personal pension scheme via Aviva (After 12 weeks) Health and wellbeing benefit with Simply Health (After 12 weeks) Cycle to work scheme (After 12 weeks) Discounted products, including doorstep delivery Regular social calendar of event Hours: Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Friday); Early shift: 0600 - finish (Saturday) As a guide, production finishes and by 2200 most days - though this cannot be guaranteed due to production variables In order to meet the shift times, you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough Pay: Starting Salary of £11.57 per hour Working as a Warehouse / Production Operative in Tewkesbury: A technical and skilled position within the production process, this role will provide you with a strong foundation and a knowledgeable base for a career in the dairy industry. Responsible for the safe intake and processing of food products, you will adhere to company and industry standards, policies and best practice at all times. With a keen eye for detail, forward thinking and planning, you will use your initiative to ensure an efficient process flow, and work as part of the team to maintain and exceed expected outputs while reducing wastage. In return, we will provide all the relevant training including level 2 Food Safety and HACCP training with the opportunity to continuously develop for willing candidates To operate a variety of machinery producing units of packed products; Pack finished products on the end of the line ready to send through to distribution; To ensure a high standard of quality is maintained throughout the production process; To maintain excellent hygiene standards in line with Company procedure; To communicate any issues as they arise; To follow all Company procedures; To adhere to Health and Safety standards; To work in a flexible and organised manner; Training, coaching and mentoring of any other team members; To carry out any other duties as reasonably requested by your Supervisor or Manager; To understand and comply with the Company's Health and Safety Policy Statement. IMPORTANT - This physically active role requires manual handling Due to food hygiene regulations, only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong-smelling deodorants, or perfumes are permitted in the factory area (NO NUTS ON SITE) Skills (Essential): Have an eye for detail to ensure accuracy and precision; Possess a good level of numeracy skills; Positive attitude possessing high levels of commitment and motivation; Flexibility to work varying shift patterns and work to tight deadlines; A strong communicator able to work well in a team; The ability to work on fast-moving production lines; Forward thinking and possessing a "can do" attitude; Ability to pass Level 2 Food Safety. Skills (Desirable): Experience of working in a dairy or similar food production sector; Knowledge of food production, food hygiene, and associated procedures
Apr 18, 2024
Full time
We have an exciting opportunity for Warehouse / Production Operatives to join a well-established family-run dairy company located in Tewkesbury GL20 8JT. They firmly believe that they can achieve greater success by working as a team, valuing each other, their staff, and customers, and managing everyone with empathy. We are looking for people who want to learn and experience more. Our client offers excellent career advancement opportunities, with internal training available and multiple options to work within different departments. After 12 weeks, employees can also join their very own academy. Benefits of working as a Warehouse / Production Operative in Tewkesbury: Long term work - Permanent placement after 12 successful weeks Weekly Pay up until your 12 weeks then monthly pay Access to online payslip portal Free on-site car parking PPE Work wear provided Dedicated account team Excellent training facilities onsite Great work / life balance Competitive salary with scope to train and advance 30 days' holiday inclusive of Bank Holidays Additional day of holiday after 3 years' service Group personal pension scheme via Aviva (After 12 weeks) Health and wellbeing benefit with Simply Health (After 12 weeks) Cycle to work scheme (After 12 weeks) Discounted products, including doorstep delivery Regular social calendar of event Hours: Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Friday); Early shift: 0600 - finish (Saturday) As a guide, production finishes and by 2200 most days - though this cannot be guaranteed due to production variables In order to meet the shift times, you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough Pay: Starting Salary of £11.57 per hour Working as a Warehouse / Production Operative in Tewkesbury: A technical and skilled position within the production process, this role will provide you with a strong foundation and a knowledgeable base for a career in the dairy industry. Responsible for the safe intake and processing of food products, you will adhere to company and industry standards, policies and best practice at all times. With a keen eye for detail, forward thinking and planning, you will use your initiative to ensure an efficient process flow, and work as part of the team to maintain and exceed expected outputs while reducing wastage. In return, we will provide all the relevant training including level 2 Food Safety and HACCP training with the opportunity to continuously develop for willing candidates To operate a variety of machinery producing units of packed products; Pack finished products on the end of the line ready to send through to distribution; To ensure a high standard of quality is maintained throughout the production process; To maintain excellent hygiene standards in line with Company procedure; To communicate any issues as they arise; To follow all Company procedures; To adhere to Health and Safety standards; To work in a flexible and organised manner; Training, coaching and mentoring of any other team members; To carry out any other duties as reasonably requested by your Supervisor or Manager; To understand and comply with the Company's Health and Safety Policy Statement. IMPORTANT - This physically active role requires manual handling Due to food hygiene regulations, only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong-smelling deodorants, or perfumes are permitted in the factory area (NO NUTS ON SITE) Skills (Essential): Have an eye for detail to ensure accuracy and precision; Possess a good level of numeracy skills; Positive attitude possessing high levels of commitment and motivation; Flexibility to work varying shift patterns and work to tight deadlines; A strong communicator able to work well in a team; The ability to work on fast-moving production lines; Forward thinking and possessing a "can do" attitude; Ability to pass Level 2 Food Safety. Skills (Desirable): Experience of working in a dairy or similar food production sector; Knowledge of food production, food hygiene, and associated procedures
Fancy joining the UK's number one Wine Specialist? Majestic Wine York are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Retail Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 30 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Apr 18, 2024
Full time
Fancy joining the UK's number one Wine Specialist? Majestic Wine York are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Retail Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 30 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Job Title: Customer Account Agent / Collections Assistant Location: Guildford Salary: 20,000 - 24,000 per annum, depending on experience Job Type: Full time, Permanent Guildways is a forward-thinking and innovative debt collection business that has the ability to collect debts around the world. Guildways operates at a fast pace dealing with thousands of cases every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed. About the Role: A customer account agent is required to join our fast-growing business that provides a fast and effective national and international debt recovery service to our clients. Guildways (a trading name of Lovetts) are looking for a focused individual to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence. The Candidate: The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case. Key Objectives: Assisting in increasing clients' recoveries year on year Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services Key Skills: Good written and oral communication skills Telephone skills IT and Math literate Negotiation skills Accurate record keeping Recording contemporaneous notes Target driven Ability to handle large workloads and high volumes of cases. Problem solving Team worker Ability to organise and prioritise work Benefits: Quarterly bonus Regular staff events Employee benefit programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Customer Account Agent / Collections Assistant Location: Guildford Salary: 20,000 - 24,000 per annum, depending on experience Job Type: Full time, Permanent Guildways is a forward-thinking and innovative debt collection business that has the ability to collect debts around the world. Guildways operates at a fast pace dealing with thousands of cases every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed. About the Role: A customer account agent is required to join our fast-growing business that provides a fast and effective national and international debt recovery service to our clients. Guildways (a trading name of Lovetts) are looking for a focused individual to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence. The Candidate: The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case. Key Objectives: Assisting in increasing clients' recoveries year on year Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services Key Skills: Good written and oral communication skills Telephone skills IT and Math literate Negotiation skills Accurate record keeping Recording contemporaneous notes Target driven Ability to handle large workloads and high volumes of cases. Problem solving Team worker Ability to organise and prioritise work Benefits: Quarterly bonus Regular staff events Employee benefit programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support may also be considered for this role.
Mpeople Recruitment are currently seeking a Sales Administrator to join a market leading manufacturing company based in Swinton . Salary: £23,000 - £26,000 dependent on experience Location: Clifton, Swinton (M27) Hours of work: 09:00 - 17:00, Monday - Friday Key Responsibilities: Assist sales managers on pricing and quotations Review site plans and confirm against product schedules Liaise with designers and project managers to confirm requirements and missing information Prepare quotations and send to clients requesting their purchase order and confirm delivery date Convert quotations to sales orders on Access once purchase order received Prepare and distribute job sheets and delivery notes as appropriate Manage relations, orders, quotes, and correspondence with customers Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner Maintain all relevant documents relating to sales and manage client files Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment Update Production Chart for all new orders and highlight where Customer PO's have not been received Chase up all outstanding customer PO's and monitor accordingly Liaise with the finance team regarding credit limits and new accounts Keep Production updated with any revisions to job sheets and delivery timetables Skills & Attributes Required: Experience of customer service (office based) and processing sales orders Strong communication (written and verbal) skills and rapport building Going above and beyond to deliver a high quality of customer service Efficient organisational and prioritisational skills Ability to work in fast-paced and high pressure environments Problem-solving A positive and enthusiastic 'can do' attitude A great team-player Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
Apr 18, 2024
Full time
Mpeople Recruitment are currently seeking a Sales Administrator to join a market leading manufacturing company based in Swinton . Salary: £23,000 - £26,000 dependent on experience Location: Clifton, Swinton (M27) Hours of work: 09:00 - 17:00, Monday - Friday Key Responsibilities: Assist sales managers on pricing and quotations Review site plans and confirm against product schedules Liaise with designers and project managers to confirm requirements and missing information Prepare quotations and send to clients requesting their purchase order and confirm delivery date Convert quotations to sales orders on Access once purchase order received Prepare and distribute job sheets and delivery notes as appropriate Manage relations, orders, quotes, and correspondence with customers Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner Maintain all relevant documents relating to sales and manage client files Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment Update Production Chart for all new orders and highlight where Customer PO's have not been received Chase up all outstanding customer PO's and monitor accordingly Liaise with the finance team regarding credit limits and new accounts Keep Production updated with any revisions to job sheets and delivery timetables Skills & Attributes Required: Experience of customer service (office based) and processing sales orders Strong communication (written and verbal) skills and rapport building Going above and beyond to deliver a high quality of customer service Efficient organisational and prioritisational skills Ability to work in fast-paced and high pressure environments Problem-solving A positive and enthusiastic 'can do' attitude A great team-player Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
As an Assistant Depot Manager, you will support your Depot Manager with the day-to-day running of the depot, and you will always identify and suggest new opportunities to grow sales. The support you offer your Depot Manager can range from reviewing the P&L to recruiting, leading by example, and motivating the team in order to achieve and exceed sales targets by building strong working relationships with the local trade. The pace is fast, and the environment is competitive and demanding but also incredibly rewarding financially and in our strong sense of team spirit that makes us different from the rest. This is a fantastic environment for you to soak up everything there is to know about becoming a Depot Manager in the future, and if you pair that with our extensive online and face-to-face training that we offer, you will have the skills and knowledge needed to be a successful Asisstant Depot Manager and one day manage your own depot. Skills and attributes you need to be a successful Assistant Depot Manager: Management experience Inspirational leader Sales focused Problem-solving skills Target-driven Effective communicator Ambition and drive Customer service Thrive in fast-paced environments What you get from us as an Assistant Depot Manager: Competitive base salary Monthly depot bonus OTE Team incentives and outings Matched contribution pension scheme, with Howdens contributing a minimum of 8% and up to 12% if you pay more 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Apr 18, 2024
Full time
As an Assistant Depot Manager, you will support your Depot Manager with the day-to-day running of the depot, and you will always identify and suggest new opportunities to grow sales. The support you offer your Depot Manager can range from reviewing the P&L to recruiting, leading by example, and motivating the team in order to achieve and exceed sales targets by building strong working relationships with the local trade. The pace is fast, and the environment is competitive and demanding but also incredibly rewarding financially and in our strong sense of team spirit that makes us different from the rest. This is a fantastic environment for you to soak up everything there is to know about becoming a Depot Manager in the future, and if you pair that with our extensive online and face-to-face training that we offer, you will have the skills and knowledge needed to be a successful Asisstant Depot Manager and one day manage your own depot. Skills and attributes you need to be a successful Assistant Depot Manager: Management experience Inspirational leader Sales focused Problem-solving skills Target-driven Effective communicator Ambition and drive Customer service Thrive in fast-paced environments What you get from us as an Assistant Depot Manager: Competitive base salary Monthly depot bonus OTE Team incentives and outings Matched contribution pension scheme, with Howdens contributing a minimum of 8% and up to 12% if you pay more 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Apr 18, 2024
Full time
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Job Title: Medical Agency File Handler Location: Sharston Salary: £18,750 - £24,672.65 per annum Job Type: Full time, Permanent About Us: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. The Role: We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 40 plus people, providing excellent customer service in a fast-paced environment. Responsibilities: Instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers Sourcing suppliers, arranging rehabilitation appointments and investigations Obtaining quotations and invoices from experts and rehabilitation providers Providing breakdowns of agency work and anticipated disbursements to Express Solicitors inhouse cost team obtaining invoices and chasing payments Quality checking, processing incoming mail and expert reports Accurate recording of time expended in various activities Person Specification: Required Qualifications / Training: GCSE English & maths at Grade C or above, or equivalent Required Attributes: Knowledge of Microsoft Office packages including Word and Outlook Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail Ability to always maintain client confidentiality and commitment to customer service Ability to deal with high volumes of work and manage conflicting priorities Desired Attributes: Experience of working in a medical setting would be of a distinct advantage Experience of working in a law or legal services firm Knowledge of Proclaim or other case management systems Salary, Hours and Benefits: The salary is £18,750 - £24,672.65 Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 23 days holiday. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day's annual leave Three holiday buy backs per year after 1 year of service Optional pension salary sacrifice scheme after 3 months Private medical insurance available after 2 years' service Birthday Holiday after 2 years' service Death in Service - 2x salary based on annual salary only - eligibility commences when you join the company Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role
Apr 18, 2024
Full time
Job Title: Medical Agency File Handler Location: Sharston Salary: £18,750 - £24,672.65 per annum Job Type: Full time, Permanent About Us: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. The Role: We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 40 plus people, providing excellent customer service in a fast-paced environment. Responsibilities: Instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers Sourcing suppliers, arranging rehabilitation appointments and investigations Obtaining quotations and invoices from experts and rehabilitation providers Providing breakdowns of agency work and anticipated disbursements to Express Solicitors inhouse cost team obtaining invoices and chasing payments Quality checking, processing incoming mail and expert reports Accurate recording of time expended in various activities Person Specification: Required Qualifications / Training: GCSE English & maths at Grade C or above, or equivalent Required Attributes: Knowledge of Microsoft Office packages including Word and Outlook Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail Ability to always maintain client confidentiality and commitment to customer service Ability to deal with high volumes of work and manage conflicting priorities Desired Attributes: Experience of working in a medical setting would be of a distinct advantage Experience of working in a law or legal services firm Knowledge of Proclaim or other case management systems Salary, Hours and Benefits: The salary is £18,750 - £24,672.65 Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 23 days holiday. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day's annual leave Three holiday buy backs per year after 1 year of service Optional pension salary sacrifice scheme after 3 months Private medical insurance available after 2 years' service Birthday Holiday after 2 years' service Death in Service - 2x salary based on annual salary only - eligibility commences when you join the company Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role
Job Description - Senior Administrator, ECD - Part time, 3 full days per week Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. We are recruiting for a part time Senior Administrator to join our Operations team. This varied role will give the successful candidate significant exposure to Equiniti's UK Shareholder Services environment. Role Summary This is a part time, 3 full days per week, flexi role. Current working days are Wednesday, Thursday, Friday. This is a hybrid role; candidates can be based in the Worthing or London office, plus WFH Our ECD Trust and Corporate products offer; An execution only share purchase, sale and FX order placement facility for Employee Benefit Trusts and Corporate clients An Asset Servicing facility, including client onboarding, custody and asset movement, corporate actions and dividends. You will be expected to support the delivery of key operational tasks, developing specialist knowledge and liaising with key stakeholders. The role supports Trust and Corporate clients and interacts with other facets of our department, including HNW clients, Share Plans, Certificated transactions and IPOs. Core duties and responsibilities: Be an integral part of the team, performing operational work processes and activities within regulatory timeframes, including; Client Trade order preparation and reporting FX execution Broker to Broker asset movements Stock withdrawals and deposits Preparation of Client payments Client reporting and account reconciliation Corporate actions / Dividends Act as a liaison between corporate clients and internal departments including Operations, Dealing and Relationship Managers Complete BAU work with a moderate degree of supervision Be able to act as an informal resource for colleagues with similar/less experience Identify key issues and patterns from partial/conflicting data through validation of instruction Expected to take a broad perspective to problems and spot new, less obvious solutions Work in conjunction with the Manager to achieve department goals Observe COBS / CASS rules when performing operational functions Skills, Attributes and Behaviour: Have full proficiency of your current role, through job-related training and considerable work experience Asset servicing experience, UK preferred UK Crest settlement knowledge desirable Excellent organisational and planning skills Able to work autonomously within established procedures and practices Comfortable when working under pressure, in a fast-paced and evolving environment Enthusiastic and willing to further knowledge of systems and products Excellent communication skills - to external and internal stakeholders Excellent numeracy skills - be logically minded Good working knowledge of Excel. Experience within a client facing service environment preferred Adopt a flexible approach to working hours when volumes dictate; additional hours will be required Knowledge of COBS / CASS rules desirable Still interested? Then why not apply today, by submitting your CV and we will be in touch with further details on our available roles. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically pro rata 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You should have the right to work locally and without restriction in the country where the job, for which you are applying, is based. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Apr 18, 2024
Full time
Job Description - Senior Administrator, ECD - Part time, 3 full days per week Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. We are recruiting for a part time Senior Administrator to join our Operations team. This varied role will give the successful candidate significant exposure to Equiniti's UK Shareholder Services environment. Role Summary This is a part time, 3 full days per week, flexi role. Current working days are Wednesday, Thursday, Friday. This is a hybrid role; candidates can be based in the Worthing or London office, plus WFH Our ECD Trust and Corporate products offer; An execution only share purchase, sale and FX order placement facility for Employee Benefit Trusts and Corporate clients An Asset Servicing facility, including client onboarding, custody and asset movement, corporate actions and dividends. You will be expected to support the delivery of key operational tasks, developing specialist knowledge and liaising with key stakeholders. The role supports Trust and Corporate clients and interacts with other facets of our department, including HNW clients, Share Plans, Certificated transactions and IPOs. Core duties and responsibilities: Be an integral part of the team, performing operational work processes and activities within regulatory timeframes, including; Client Trade order preparation and reporting FX execution Broker to Broker asset movements Stock withdrawals and deposits Preparation of Client payments Client reporting and account reconciliation Corporate actions / Dividends Act as a liaison between corporate clients and internal departments including Operations, Dealing and Relationship Managers Complete BAU work with a moderate degree of supervision Be able to act as an informal resource for colleagues with similar/less experience Identify key issues and patterns from partial/conflicting data through validation of instruction Expected to take a broad perspective to problems and spot new, less obvious solutions Work in conjunction with the Manager to achieve department goals Observe COBS / CASS rules when performing operational functions Skills, Attributes and Behaviour: Have full proficiency of your current role, through job-related training and considerable work experience Asset servicing experience, UK preferred UK Crest settlement knowledge desirable Excellent organisational and planning skills Able to work autonomously within established procedures and practices Comfortable when working under pressure, in a fast-paced and evolving environment Enthusiastic and willing to further knowledge of systems and products Excellent communication skills - to external and internal stakeholders Excellent numeracy skills - be logically minded Good working knowledge of Excel. Experience within a client facing service environment preferred Adopt a flexible approach to working hours when volumes dictate; additional hours will be required Knowledge of COBS / CASS rules desirable Still interested? Then why not apply today, by submitting your CV and we will be in touch with further details on our available roles. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically pro rata 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You should have the right to work locally and without restriction in the country where the job, for which you are applying, is based. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks