Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
JOB DESCRIPTION We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Engineering Platforms and Experience, Corporate Sector, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Creating well engineered observability solutions for the public cloud will require the successful candidate to bring their knowledge of the major platforms, initially Amazon Web Services (AWS), and their experience building opinionated, pre-configured tools that can remove friction for other engineering teams. Building upon your existing understanding of the SRE (Site Reliability Engineering) mindset you will help design tools that meet the needs of this community and Partners with other teams to build integrated solutions that are cohesive and give a great joined up experience to our customers Leads the production of architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and proficient of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language- Java Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience of AWS fundamentals such as compute, networking, storage, security policies and how to build & deploy applications into that eco-system Enjoys presenting to other engineers on proposed designs and approaches Proficient in written and verbal communication skills with the ability to articulate concepts to stakeholders, senior management and customers. Preferred qualifications, capabilities, and skills Areas of particular interest would be AWS observability tooling: CloudWatch as well as tooling such as CloudTrails, X-Ray and Identity and Access Management (IAM). Experience with one or more observability platforms such as Dynatrace, Datadog, Splunk, Grafana etc. Exposure to cloud automation technologies such as Terraform Understanding and experience of Open Telemetry (OTel) standards and tools Can demonstrate how to build secure applications, using tools to identify and remediate vulnerabilities and use modern techniques to control access to applications and APIs ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Apr 17, 2024
Full time
JOB DESCRIPTION We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Engineering Platforms and Experience, Corporate Sector, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Creating well engineered observability solutions for the public cloud will require the successful candidate to bring their knowledge of the major platforms, initially Amazon Web Services (AWS), and their experience building opinionated, pre-configured tools that can remove friction for other engineering teams. Building upon your existing understanding of the SRE (Site Reliability Engineering) mindset you will help design tools that meet the needs of this community and Partners with other teams to build integrated solutions that are cohesive and give a great joined up experience to our customers Leads the production of architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and proficient of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language- Java Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience of AWS fundamentals such as compute, networking, storage, security policies and how to build & deploy applications into that eco-system Enjoys presenting to other engineers on proposed designs and approaches Proficient in written and verbal communication skills with the ability to articulate concepts to stakeholders, senior management and customers. Preferred qualifications, capabilities, and skills Areas of particular interest would be AWS observability tooling: CloudWatch as well as tooling such as CloudTrails, X-Ray and Identity and Access Management (IAM). Experience with one or more observability platforms such as Dynatrace, Datadog, Splunk, Grafana etc. Exposure to cloud automation technologies such as Terraform Understanding and experience of Open Telemetry (OTel) standards and tools Can demonstrate how to build secure applications, using tools to identify and remediate vulnerabilities and use modern techniques to control access to applications and APIs ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Make nuclear innovation possible: Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. The world is becoming increasingly data rich and enabled and the requirements for our projects are no different. Immersive techniques, whether visual and or auditory, such as Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) are advancing and becoming increasingly available as a method of enhancing access to project data. The ever-increasing adoption of Immersive techniques are seeing real project benefits such as de risking delivery, accessing sites virtually, facilitating training and digitally rehearsing activities to name but a few examples and the need for these skills to complement our engineering delivery work is clear and present both now and in the future. Your purpose: As the Head of XR you will be responsible for overseeing the development and execution of our Extended Reality (XR) projects from conception to deployment. This includes Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) applications. Your strategic vision and expertise in XR technologies will drive the development of cutting-edge solutions that align with our market and customer needs. You will work closely with market account managers, project, and digital teams across our Nuclear and Power EMEA business to develop and implement the strategic vision for XR on projects aligning with our company objectives and getting ahead of market trends. Responsibilities: Recruit, develop and lead an emerging XR team, fostering a culture of innovation, collaboration, and continuous improvement. Oversee the full XR project lifecycle from ideation and development to testing, deployment and post-launch support. Develop and implement standards, methods, and procedures to document business needs, deliverables, qualitative and quantifiable metrics, and information security implications for use cases. Interface with internal project and site engineering teams to understand their technical needs and identify opportunities to develop proof of concepts and implement appropriate XR solutions. Collaborate with cross-functional teams, including marketing and comms, digital and technology solutions, finance, legal and commercial and information security to ensure XR projects meet business goals and user requirements. Stay abreast of the latest XR technologies and industry trends, incorporating best practices and innovations into our projects. Manage budgets, timelines and resources ensuring projects are delivered on time and within scope. Cultivate relationships with technology partners, vendors, and external stakeholders to enhance our capabilities and market position. Requirements: Bachelor's or Master's degree in computer science, Digital Media or related field (Equivalent practical experience will be accepted). Minimum of 5 years of experience in XR development, with at least 2 years in a leadership role. Track record of successfully managing and delivering XR projects. Strong technical proficiency in XR platforms, tools, and programming languages (e.g., Unity, Unreal Engine, C#, C++). Excellent leadership, communication, and team management skills. Creative thinker with a passion for emerging technologies and solving complex problems. Ability to work in a dynamic environment, adapting to the various paces of the industry and sector and changing priorities. Why work for Atkins Réalis ? The UK is the first major economy to legislate for a Net Zero target by 2050. To achieve this, our nuclear and clean energy teams are ensuring a mix of secure and sustainable energies that can meet our industry and lifestyle demands today, and in 30 years' time. We help to power our world through exciting new technologies and intelligent cybersecurity systems on projects that vary greatly in size, scope, and scale. So, you'll be creating the right safe and resilient systems across nuclear power, renewables, decarbonisation development, new builds and energy efficiency. Read more about our Vision for Women. Meeting your needs: When you start with us, you'll enjoy "Total Reward," a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits via the link below: YourReward at SNC-Lavalin () . More about us: AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. AtkinsRéalis Latest Projects Articles () Additional Information: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Apr 16, 2024
Full time
Make nuclear innovation possible: Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. The world is becoming increasingly data rich and enabled and the requirements for our projects are no different. Immersive techniques, whether visual and or auditory, such as Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) are advancing and becoming increasingly available as a method of enhancing access to project data. The ever-increasing adoption of Immersive techniques are seeing real project benefits such as de risking delivery, accessing sites virtually, facilitating training and digitally rehearsing activities to name but a few examples and the need for these skills to complement our engineering delivery work is clear and present both now and in the future. Your purpose: As the Head of XR you will be responsible for overseeing the development and execution of our Extended Reality (XR) projects from conception to deployment. This includes Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) applications. Your strategic vision and expertise in XR technologies will drive the development of cutting-edge solutions that align with our market and customer needs. You will work closely with market account managers, project, and digital teams across our Nuclear and Power EMEA business to develop and implement the strategic vision for XR on projects aligning with our company objectives and getting ahead of market trends. Responsibilities: Recruit, develop and lead an emerging XR team, fostering a culture of innovation, collaboration, and continuous improvement. Oversee the full XR project lifecycle from ideation and development to testing, deployment and post-launch support. Develop and implement standards, methods, and procedures to document business needs, deliverables, qualitative and quantifiable metrics, and information security implications for use cases. Interface with internal project and site engineering teams to understand their technical needs and identify opportunities to develop proof of concepts and implement appropriate XR solutions. Collaborate with cross-functional teams, including marketing and comms, digital and technology solutions, finance, legal and commercial and information security to ensure XR projects meet business goals and user requirements. Stay abreast of the latest XR technologies and industry trends, incorporating best practices and innovations into our projects. Manage budgets, timelines and resources ensuring projects are delivered on time and within scope. Cultivate relationships with technology partners, vendors, and external stakeholders to enhance our capabilities and market position. Requirements: Bachelor's or Master's degree in computer science, Digital Media or related field (Equivalent practical experience will be accepted). Minimum of 5 years of experience in XR development, with at least 2 years in a leadership role. Track record of successfully managing and delivering XR projects. Strong technical proficiency in XR platforms, tools, and programming languages (e.g., Unity, Unreal Engine, C#, C++). Excellent leadership, communication, and team management skills. Creative thinker with a passion for emerging technologies and solving complex problems. Ability to work in a dynamic environment, adapting to the various paces of the industry and sector and changing priorities. Why work for Atkins Réalis ? The UK is the first major economy to legislate for a Net Zero target by 2050. To achieve this, our nuclear and clean energy teams are ensuring a mix of secure and sustainable energies that can meet our industry and lifestyle demands today, and in 30 years' time. We help to power our world through exciting new technologies and intelligent cybersecurity systems on projects that vary greatly in size, scope, and scale. So, you'll be creating the right safe and resilient systems across nuclear power, renewables, decarbonisation development, new builds and energy efficiency. Read more about our Vision for Women. Meeting your needs: When you start with us, you'll enjoy "Total Reward," a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits via the link below: YourReward at SNC-Lavalin () . More about us: AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. AtkinsRéalis Latest Projects Articles () Additional Information: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Job Title: Global Head Of Engineering Duration: 6-12 months Location: Hybrid/London Rate: Competitive Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We work in agile DevOps teams with colleagues around the world. We are investing heavily across our Technology and Digital domains, and to accelerate achieving our vision, we are seeking an experienced Global Head of Engineering to join Digital Channels. This is a global role based in London, with occasional travel required. About Digital Channels The Digital Channels team in Wholesale Technology design, build and deliver online services to all of HSBC's corporate and business customers globally. This ranges from single owner businesses right through to the largest multi-national brands. We are organised as a set of service and platform teams that work together to enable our customers to unlock their business potential. Every day the systems we operate serve millions of customers, and process millions of transactions that are critical to global and local communities everywhere. Across the Digital Channels landscape we support over 180k customers across 50 markets and 7 virtual presence markets globally. We are structured across five key services supporting the different needs of our clients. This is a complex environment involving transformation through multi-year architecture, technology, people, and process change. Why work for Wholesale Technology? Working in Wholesale Technology means working with talented individuals across the globe - and your opportunities are limitless. We strive to provide a faster, better service, to look across and beyond our teams to collaborate, innovate and learn from each other, and we're not afraid to challenge or continuous look for opportunities to improve. Our values and culture underpin who we are and what we do. They form an integral part of our selection and assessment of new joiners, and are a key driver in the recognition, remuneration and training for our employees. Some of the benefits you'll enjoy when you join our team are: We offer all our employees a flexible working environment. We've adopted a hybrid working model which means you can split your time between the office and home. We take our employee's health and well-being seriously. When you join us, you'll have a host of resources available to you to ensure that you remain healthy, both mentally and physically. We want our employees to learn, to grow and to take on new challenges and that's why we offer our employees continuous learning opportunities through various learning platforms. We know that having growth and advancement opportunities makes for an interesting career. So when you join Wholesale Technology, you'll have plenty of opportunities to move around, experience different roles across technology units and even across the wider HSBC group. Building a diverse and inclusive environment where employees can realise their potential and thrive is very important to us. An environment where we can harness difference of opinion, thinking styles, background, and culture. Sustainability is really important to HSBC and to Wholesale Technology. We have an ambitious plan to prioritise financing and investment that supports the transition to a net zero global economy - and help to build a thriving, resilient future for society and businesses. When you join us, you'll have an opportunity to contribute via our corporate social responsibilities framework. The Opportunity: The Global Head of Engineering will be accountable to the Global Head of Wholesale Digital Channels and will set the technical direction and prioritisation of our engineering group as aligned to the Digital strategy and overall Technology strategy. This will include a particular focus on transforming our group to an engineering organisation. Our goal in creating this new role is to complement the existing Digital Channels management team with Senior Engineering experience required to fulfil our change journey. The role will require matrix management of the engineering community () with the existing Service Heads to ensure we can modernise our technology, help reshape our propositions and processes, redefine our ways of working, diminish engineering friction and create enabled and autonomous teams that can deliver functions front-to-back. This will include application of the Technology Resilience Maturity Framework (TRMF) across the channels (and associated actions to uplift metal ratings). While there is a strong leadership focus across a large contingent of technologists (developers, testers, release managers, delivery SMEs, etc.), there is also a need for equally strong stakeholder engagement. The Global Head of Engineering will work in partnership with their business counterparts, and colleagues across the broader HSBC Technology function to facilitate delivery of our overall group strategy. What you will do: Key areas of responsibility and accountability for this role include, but are not limited to: Accountable for establishing and driving the Engineering strategy as part of the overall Digital Channel strategy Responsible for CMB ExCo level stakeholder management for Digital Engineering Communicate overall strategy, forming the delivery approach and breaking down business directives into technology goals and engineering outcomes Prioritisation of outcomes within the engineering strategy to ensure overall Technology and Digital strategy objectives can be met Bring transparency of engineering activities to the business Contribute to architecture by asking the right questions to ensure architecture meets the business needs Drive cultural change across the Engineering community to support our transformation journey Accountable to the Head of Wholesale Technology Digital for successful business management of the function and as such will be required to act as delegate for the Head of Wholesale Digital where required Accountable for embedding and maturing the DevOps and Agile ways of working across Technology including promoting modern ways of working changes across the team and uplift in methodology Drive engineering transformation through E2E automation Workflow (CI/CD), Automated Testing, Observability and Alerting and Reusability of Assets within Wholesale Digital (including our API estate) Responsible for delivering stability and resilience improvements, including an overall reduction in outages and incidents across all services Ensuring we have the right talent, in the right place to make our organisation Future Fit Essential skills and experience include: Leading an engineering function in a large financial services company or similar relevant experience leading 1000+ FTE organisation "Hands on" engineering background (10-15 years) with experience in an individual contributor engineering role (as opposed to a people manager with experience in engineering teams) Technical know-how working with application modernisation, Agile, DevOps & SRE Delivery focused, strategic and forward looking Achieving transformation in a large, complex multinational organisation with proven ability to improve developer productivity (through automation and advanced technical skills) Ability to think laterally and innovatively and find creative solutions, with a proactive approach to problem solving and delivery Able to work within an ambiguous environment, prioritize and reconcile competing demands and resolve complex issues Experience of working in a highly regulated environment Great attention to detail with to support risk identification and management Gravitas and ability to interact with and advise senior executives Nurturing change in ways-of-working throughout an organisation and internationally across different cultures High social and emotional intelligence, interpersonal, problem solving and organisational skills Strong communicator and a natural diplomat Highly experienced in getting the best out of people at various levels If this is the role for you please submit your CV at your earliest convenience. If you have not had a response within 2 weeks please accept this as being unsuccessful on this occasion.
Apr 16, 2024
Full time
Job Title: Global Head Of Engineering Duration: 6-12 months Location: Hybrid/London Rate: Competitive Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We work in agile DevOps teams with colleagues around the world. We are investing heavily across our Technology and Digital domains, and to accelerate achieving our vision, we are seeking an experienced Global Head of Engineering to join Digital Channels. This is a global role based in London, with occasional travel required. About Digital Channels The Digital Channels team in Wholesale Technology design, build and deliver online services to all of HSBC's corporate and business customers globally. This ranges from single owner businesses right through to the largest multi-national brands. We are organised as a set of service and platform teams that work together to enable our customers to unlock their business potential. Every day the systems we operate serve millions of customers, and process millions of transactions that are critical to global and local communities everywhere. Across the Digital Channels landscape we support over 180k customers across 50 markets and 7 virtual presence markets globally. We are structured across five key services supporting the different needs of our clients. This is a complex environment involving transformation through multi-year architecture, technology, people, and process change. Why work for Wholesale Technology? Working in Wholesale Technology means working with talented individuals across the globe - and your opportunities are limitless. We strive to provide a faster, better service, to look across and beyond our teams to collaborate, innovate and learn from each other, and we're not afraid to challenge or continuous look for opportunities to improve. Our values and culture underpin who we are and what we do. They form an integral part of our selection and assessment of new joiners, and are a key driver in the recognition, remuneration and training for our employees. Some of the benefits you'll enjoy when you join our team are: We offer all our employees a flexible working environment. We've adopted a hybrid working model which means you can split your time between the office and home. We take our employee's health and well-being seriously. When you join us, you'll have a host of resources available to you to ensure that you remain healthy, both mentally and physically. We want our employees to learn, to grow and to take on new challenges and that's why we offer our employees continuous learning opportunities through various learning platforms. We know that having growth and advancement opportunities makes for an interesting career. So when you join Wholesale Technology, you'll have plenty of opportunities to move around, experience different roles across technology units and even across the wider HSBC group. Building a diverse and inclusive environment where employees can realise their potential and thrive is very important to us. An environment where we can harness difference of opinion, thinking styles, background, and culture. Sustainability is really important to HSBC and to Wholesale Technology. We have an ambitious plan to prioritise financing and investment that supports the transition to a net zero global economy - and help to build a thriving, resilient future for society and businesses. When you join us, you'll have an opportunity to contribute via our corporate social responsibilities framework. The Opportunity: The Global Head of Engineering will be accountable to the Global Head of Wholesale Digital Channels and will set the technical direction and prioritisation of our engineering group as aligned to the Digital strategy and overall Technology strategy. This will include a particular focus on transforming our group to an engineering organisation. Our goal in creating this new role is to complement the existing Digital Channels management team with Senior Engineering experience required to fulfil our change journey. The role will require matrix management of the engineering community () with the existing Service Heads to ensure we can modernise our technology, help reshape our propositions and processes, redefine our ways of working, diminish engineering friction and create enabled and autonomous teams that can deliver functions front-to-back. This will include application of the Technology Resilience Maturity Framework (TRMF) across the channels (and associated actions to uplift metal ratings). While there is a strong leadership focus across a large contingent of technologists (developers, testers, release managers, delivery SMEs, etc.), there is also a need for equally strong stakeholder engagement. The Global Head of Engineering will work in partnership with their business counterparts, and colleagues across the broader HSBC Technology function to facilitate delivery of our overall group strategy. What you will do: Key areas of responsibility and accountability for this role include, but are not limited to: Accountable for establishing and driving the Engineering strategy as part of the overall Digital Channel strategy Responsible for CMB ExCo level stakeholder management for Digital Engineering Communicate overall strategy, forming the delivery approach and breaking down business directives into technology goals and engineering outcomes Prioritisation of outcomes within the engineering strategy to ensure overall Technology and Digital strategy objectives can be met Bring transparency of engineering activities to the business Contribute to architecture by asking the right questions to ensure architecture meets the business needs Drive cultural change across the Engineering community to support our transformation journey Accountable to the Head of Wholesale Technology Digital for successful business management of the function and as such will be required to act as delegate for the Head of Wholesale Digital where required Accountable for embedding and maturing the DevOps and Agile ways of working across Technology including promoting modern ways of working changes across the team and uplift in methodology Drive engineering transformation through E2E automation Workflow (CI/CD), Automated Testing, Observability and Alerting and Reusability of Assets within Wholesale Digital (including our API estate) Responsible for delivering stability and resilience improvements, including an overall reduction in outages and incidents across all services Ensuring we have the right talent, in the right place to make our organisation Future Fit Essential skills and experience include: Leading an engineering function in a large financial services company or similar relevant experience leading 1000+ FTE organisation "Hands on" engineering background (10-15 years) with experience in an individual contributor engineering role (as opposed to a people manager with experience in engineering teams) Technical know-how working with application modernisation, Agile, DevOps & SRE Delivery focused, strategic and forward looking Achieving transformation in a large, complex multinational organisation with proven ability to improve developer productivity (through automation and advanced technical skills) Ability to think laterally and innovatively and find creative solutions, with a proactive approach to problem solving and delivery Able to work within an ambiguous environment, prioritize and reconcile competing demands and resolve complex issues Experience of working in a highly regulated environment Great attention to detail with to support risk identification and management Gravitas and ability to interact with and advise senior executives Nurturing change in ways-of-working throughout an organisation and internationally across different cultures High social and emotional intelligence, interpersonal, problem solving and organisational skills Strong communicator and a natural diplomat Highly experienced in getting the best out of people at various levels If this is the role for you please submit your CV at your earliest convenience. If you have not had a response within 2 weeks please accept this as being unsuccessful on this occasion.
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Senior Platform Engineer Location: UK Remote Salary: £85k - £90k + Excellent Benefits Our client is seeking a Senior Platform Engineer to join their team. This is an exciting opportunity to scale up a pioneering platform, providing technical leadership for innovative projects. Duties: Scale up platform supporting cutting-edge services Own platform and CI/CD pipelines Provide technical leadership and insights Champion infrastructure as code principles Lead on new product development Requirements: Previously worked as a Platform engineer or in a similar role Strong knowledge of Cloud technologies, preferably Azure certified Experience with Infrastructure as Code (IaC) build tools, such as Terraform Proficiency in server configuration and automation tools like Ansible, Chef, or Puppet Strong experience with CI/CD tools, capable of building and managing pipelines Proficient coding skills, ideally in Python Experience in building and deploying tools for data pipelines Familiarity with cloud-native technologies like Kubernetes or Docker Experience deploying open-source technologies Benefits: Competitive salary Excellent pension Remote working opportunity Dedicated learning & development budget Apply now for this exciting opportunity to lead innovative projects and advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Key Words: Platform, DevOps, SRE, Cloud, Terraform, Ansible, IaC, CI/CD, Kubernetes, Azure, Python
Apr 15, 2024
Full time
Senior Platform Engineer Location: UK Remote Salary: £85k - £90k + Excellent Benefits Our client is seeking a Senior Platform Engineer to join their team. This is an exciting opportunity to scale up a pioneering platform, providing technical leadership for innovative projects. Duties: Scale up platform supporting cutting-edge services Own platform and CI/CD pipelines Provide technical leadership and insights Champion infrastructure as code principles Lead on new product development Requirements: Previously worked as a Platform engineer or in a similar role Strong knowledge of Cloud technologies, preferably Azure certified Experience with Infrastructure as Code (IaC) build tools, such as Terraform Proficiency in server configuration and automation tools like Ansible, Chef, or Puppet Strong experience with CI/CD tools, capable of building and managing pipelines Proficient coding skills, ideally in Python Experience in building and deploying tools for data pipelines Familiarity with cloud-native technologies like Kubernetes or Docker Experience deploying open-source technologies Benefits: Competitive salary Excellent pension Remote working opportunity Dedicated learning & development budget Apply now for this exciting opportunity to lead innovative projects and advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Key Words: Platform, DevOps, SRE, Cloud, Terraform, Ansible, IaC, CI/CD, Kubernetes, Azure, Python
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
It's time for the next step. You've earned it. Apply Are you tired of twiddling your thumbs and yearning for a more significant challenge where you can truly make your mark? UCS is one of the UK's foremost independent schools with three campuses spread across Hampstead, are you ready to be the new Head of Estates? With origins tracing back to 1860, UCS is steeped in rich history and tradition. However, don't let that mislead you-this institution is a hotbed of innovation and progress. Teaming up with the newly appointed Chief Operating Officer, you'll play a pivotal role in ensuring UCS continues to thrive for generations to come. From historic grade-one listed buildings to cutting-edge modern facilities, you'll encounter a diverse array of challenges. To assist, you'll have a dedicated in-house team ready to offer support at every turn. As the Head of Estates, you'll spearhead development projects and capital works, working closely alongside department heads, the COO, and the board of Governors. And here's the exciting part: the Foundation has recently submitted a planning application for a major development project at the Senior School site. You'll be leading the charge to see it through to completion. You'll be a proven property expert who can help drive the school's strategic goals while ensuring compliance with all statutory requirements. From Estates Services to Health & Safety, Fire regulations, and beyond, you'll be the driving force behind it all. The current Head of Estates has held the position for over 8 years, laying a solid foundation for you to build upon. It's now your time to seize the reins and guide UCS into its next chapter. In return, you'll receive a list of working benefits as long as your arm: 32 days of holiday, closure days, healthcare coverage, pension contributions matched up to 10%, school fees discount, death in service benefit, gym membership, and even free school meals, the list goes actually go on. So, what's next? To learn more, please contact Tom Morrison at Oyster. We understand that your CV might not be up to date, so send us what you have or look us up on LinkedIn, and we can arrange a conversation from there. The closing date for applications is Tuesday 9th March 2024. Oyster has an exclusive partnership with UCS, and any direct or third-party applications will be forwarded to Oyster. Senior Manager Tom Morrison Tom's quiet determination makes him the man to watch. He has a level of perseverance and focus that means his ambition to grow the best Estates, Facilities, and Operations recruitment team in the country is well within his grasp. Tom's resolution, relentlessness, and drive is unrivalled, but he balances it out by being light-hearted, fun, and quick-witted. He is supportive, and fiercely loyal to his team. Your ambition is our ambition. Your ambition is our ambition. Estates & Facilities Head of Estates London £75,000 Per annum Permanent Your Contact Tom Morrison Senior Manager Your next role It's time for the next step. You've earned it. Apply Feeling challenged? Are you tired of twiddling your thumbs and yearning for a more significant challenge where you can truly make your mark? UCS is one of the UK's foremost independent schools with three campuses spread across Hampstead, are you ready to be the new Head of Estates? With origins tracing back to 1860, UCS is steeped in rich history and tradition. However, don't let that mislead you-this institution is a hotbed of innovation and progress. Teaming up with the newly appointed Chief Operating Officer, you'll play a pivotal role in ensuring UCS continues to thrive for generations to come. From historic grade-one listed buildings to cutting-edge modern facilities, you'll encounter a diverse array of challenges. To assist, you'll have a dedicated in-house team ready to offer support at every turn. As the Head of Estates, you'll spearhead development projects and capital works, working closely alongside department heads, the COO, and the board of Governors. And here's the exciting part: the Foundation has recently submitted a planning application for a major development project at the Senior School site. You'll be leading the charge to see it through to completion. You'll be a proven property expert who can help drive the school's strategic goals while ensuring compliance with all statutory requirements. From Estates Services to Health & Safety, Fire regulations, and beyond, you'll be the driving force behind it all. The current Head of Estates has held the position for over 8 years, laying a solid foundation for you to build upon. It's now your time to seize the reins and guide UCS into its next chapter. In return, you'll receive a list of working benefits as long as your arm: 32 days of holiday, closure days, healthcare coverage, pension contributions matched up to 10%, school fees discount, death in service benefit, gym membership, and even free school meals, the list goes actually go on. So, what's next? To learn more, please contact Tom Morrison at Oyster. We understand that your CV might not be up to date, so send us what you have or look us up on LinkedIn, and we can arrange a conversation from there. The closing date for applications is Tuesday 9th March 2024. Oyster has an exclusive partnership with UCS, and any direct or third-party applications will be forwarded to Oyster. Senior Manager Tom Morrison Tom's quiet determination makes him the man to watch. He has a level of perseverance and focus that means his ambition to grow the best Estates, Facilities, and Operations recruitment team in the country is well within his grasp. Tom's resolution, relentlessness, and drive is unrivalled, but he balances it out by being light-hearted, fun, and quick-witted. He is supportive, and fiercely loyal to his team. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Estates & Facilities. Or call us for the latest opportunities. Browse all jobs Building Surveyor Scotland Permanent Competitive Per annum Property Services - Career Consultation London Contract Negotiable Per day Building Safety Manager London Contract £550 - £600 Per day Asbestos Surveyor Scotland Contract 28-33 Per hour Building Surveyor London Contract £320 - £350 Per day Disrepair Surveyor South East England Contract £300 - £320 Per day Building Surveyor London Contract £32 - £35 Per hour Senior Facilities Manager London Permanent £60,000-£65,000 Per annum Building Surveyor London Contract £36 - £40 Per hour Building Surveyor London Contract £42 - £47 Per hour Major Works Project Manager London Contract £300-320 Per day Utilities Manager London Permanent £49,000-£58,000 Per annum Engineering Services Manager London Permanent Maintenance Surveyor Central England Contract 30-35 Per hour Planned Maintenance Surveyor South East England Contract 280-320 Per day Building Surveyor South East England Permanent Competitive Per annum Building Surveyor - Scotland Scotland Permanent Competitive Per annum Property Services Manager Central England Contract 350-400 Per day Facilities Manager London Permanent £40,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you Request call back
Apr 15, 2024
Full time
It's time for the next step. You've earned it. Apply Are you tired of twiddling your thumbs and yearning for a more significant challenge where you can truly make your mark? UCS is one of the UK's foremost independent schools with three campuses spread across Hampstead, are you ready to be the new Head of Estates? With origins tracing back to 1860, UCS is steeped in rich history and tradition. However, don't let that mislead you-this institution is a hotbed of innovation and progress. Teaming up with the newly appointed Chief Operating Officer, you'll play a pivotal role in ensuring UCS continues to thrive for generations to come. From historic grade-one listed buildings to cutting-edge modern facilities, you'll encounter a diverse array of challenges. To assist, you'll have a dedicated in-house team ready to offer support at every turn. As the Head of Estates, you'll spearhead development projects and capital works, working closely alongside department heads, the COO, and the board of Governors. And here's the exciting part: the Foundation has recently submitted a planning application for a major development project at the Senior School site. You'll be leading the charge to see it through to completion. You'll be a proven property expert who can help drive the school's strategic goals while ensuring compliance with all statutory requirements. From Estates Services to Health & Safety, Fire regulations, and beyond, you'll be the driving force behind it all. The current Head of Estates has held the position for over 8 years, laying a solid foundation for you to build upon. It's now your time to seize the reins and guide UCS into its next chapter. In return, you'll receive a list of working benefits as long as your arm: 32 days of holiday, closure days, healthcare coverage, pension contributions matched up to 10%, school fees discount, death in service benefit, gym membership, and even free school meals, the list goes actually go on. So, what's next? To learn more, please contact Tom Morrison at Oyster. We understand that your CV might not be up to date, so send us what you have or look us up on LinkedIn, and we can arrange a conversation from there. The closing date for applications is Tuesday 9th March 2024. Oyster has an exclusive partnership with UCS, and any direct or third-party applications will be forwarded to Oyster. Senior Manager Tom Morrison Tom's quiet determination makes him the man to watch. He has a level of perseverance and focus that means his ambition to grow the best Estates, Facilities, and Operations recruitment team in the country is well within his grasp. Tom's resolution, relentlessness, and drive is unrivalled, but he balances it out by being light-hearted, fun, and quick-witted. He is supportive, and fiercely loyal to his team. Your ambition is our ambition. Your ambition is our ambition. Estates & Facilities Head of Estates London £75,000 Per annum Permanent Your Contact Tom Morrison Senior Manager Your next role It's time for the next step. You've earned it. Apply Feeling challenged? Are you tired of twiddling your thumbs and yearning for a more significant challenge where you can truly make your mark? UCS is one of the UK's foremost independent schools with three campuses spread across Hampstead, are you ready to be the new Head of Estates? With origins tracing back to 1860, UCS is steeped in rich history and tradition. However, don't let that mislead you-this institution is a hotbed of innovation and progress. Teaming up with the newly appointed Chief Operating Officer, you'll play a pivotal role in ensuring UCS continues to thrive for generations to come. From historic grade-one listed buildings to cutting-edge modern facilities, you'll encounter a diverse array of challenges. To assist, you'll have a dedicated in-house team ready to offer support at every turn. As the Head of Estates, you'll spearhead development projects and capital works, working closely alongside department heads, the COO, and the board of Governors. And here's the exciting part: the Foundation has recently submitted a planning application for a major development project at the Senior School site. You'll be leading the charge to see it through to completion. You'll be a proven property expert who can help drive the school's strategic goals while ensuring compliance with all statutory requirements. From Estates Services to Health & Safety, Fire regulations, and beyond, you'll be the driving force behind it all. The current Head of Estates has held the position for over 8 years, laying a solid foundation for you to build upon. It's now your time to seize the reins and guide UCS into its next chapter. In return, you'll receive a list of working benefits as long as your arm: 32 days of holiday, closure days, healthcare coverage, pension contributions matched up to 10%, school fees discount, death in service benefit, gym membership, and even free school meals, the list goes actually go on. So, what's next? To learn more, please contact Tom Morrison at Oyster. We understand that your CV might not be up to date, so send us what you have or look us up on LinkedIn, and we can arrange a conversation from there. The closing date for applications is Tuesday 9th March 2024. Oyster has an exclusive partnership with UCS, and any direct or third-party applications will be forwarded to Oyster. Senior Manager Tom Morrison Tom's quiet determination makes him the man to watch. He has a level of perseverance and focus that means his ambition to grow the best Estates, Facilities, and Operations recruitment team in the country is well within his grasp. Tom's resolution, relentlessness, and drive is unrivalled, but he balances it out by being light-hearted, fun, and quick-witted. He is supportive, and fiercely loyal to his team. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Estates & Facilities. Or call us for the latest opportunities. Browse all jobs Building Surveyor Scotland Permanent Competitive Per annum Property Services - Career Consultation London Contract Negotiable Per day Building Safety Manager London Contract £550 - £600 Per day Asbestos Surveyor Scotland Contract 28-33 Per hour Building Surveyor London Contract £320 - £350 Per day Disrepair Surveyor South East England Contract £300 - £320 Per day Building Surveyor London Contract £32 - £35 Per hour Senior Facilities Manager London Permanent £60,000-£65,000 Per annum Building Surveyor London Contract £36 - £40 Per hour Building Surveyor London Contract £42 - £47 Per hour Major Works Project Manager London Contract £300-320 Per day Utilities Manager London Permanent £49,000-£58,000 Per annum Engineering Services Manager London Permanent Maintenance Surveyor Central England Contract 30-35 Per hour Planned Maintenance Surveyor South East England Contract 280-320 Per day Building Surveyor South East England Permanent Competitive Per annum Building Surveyor - Scotland Scotland Permanent Competitive Per annum Property Services Manager Central England Contract 350-400 Per day Facilities Manager London Permanent £40,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you Request call back
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) page is loaded Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 65225 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. Summary: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our CDO Technology Group. As an SRE, you will play a crucial role in ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, which supports a range of data platforms, applications , and services. You will collaborate closely with development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards. Responsibilities: Availability: Proactively monitor and proactively identify potential issues that could impact the availability of our systems. Implement and maintain automated alerting mechanisms to notify the appropriate parties of potential outages or performance degradation. Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. Latency: Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. Work with development teams to ensure that new features and code changes do not introduce performance regressions. Performance: Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. Identify performance trends and anomalies that may indicate potential issues or areas for improvement. Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. Efficiency: Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. Identify and implement cost-effective solutions to improve the efficiency of our IT operations. Collaborate with development teams to optimize resource allocation for new applications and services. Release Management: Participate in the release planning process to ensure that software releases are conducted smoothly and without disruptions. Develop and implement automated deployment and rollback procedures to mitigate risks associated with software updates. Monitor the performance of new releases and address any issues that arise promptly. Monitoring: Design, implement, and maintain a comprehensive monitoring infrastructure to track the health and performance of our systems. Analyze monitoring data to identify potential issues and proactively troubleshoot problems before they impact users. Develop and implement alerts and notifications for critical events to ensure timely intervention. Emergency Response: Respond promptly to incidents and work collaboratively to resolve them in a timely manner . Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and lessons learned to enhance our incident handling processes. Participate in capacity planning exercises to anticipate future workloads and make proactive recommendations to expand or optimize infrastructure resources. Stay abreast of emerging technologies, trends, and industry best practices in the field of site reliability engineering and contribute to the continuous improvement of our practices and tools. Qualifications: Bachelor's degree in Computer Science , Information Technology, or a related field. 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role. Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. Expertise in Linux systems administration, including managing servers, operating systems, and network configurations. Strong scripting and automation skills, preferably with experience in Bash, Python, or similar languages. Familiarity with AWS . Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment. Other information Opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions. Collaborative and supportive work environment with a focus on continuous learning and professional development. Hybrid working environment with up to 3 days a week from home. Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (4) Senior Data Engineer / Back-End Engineer (KM3/4) - Fixed Term for 12 months locations London, Warwick Court time type Full time posted on Posted 2 Days Ago Senior Software Engineer, FTA UK locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago Senior Software Engineer locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Apr 13, 2024
Full time
Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) page is loaded Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 65225 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. Summary: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our CDO Technology Group. As an SRE, you will play a crucial role in ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, which supports a range of data platforms, applications , and services. You will collaborate closely with development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards. Responsibilities: Availability: Proactively monitor and proactively identify potential issues that could impact the availability of our systems. Implement and maintain automated alerting mechanisms to notify the appropriate parties of potential outages or performance degradation. Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. Latency: Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. Work with development teams to ensure that new features and code changes do not introduce performance regressions. Performance: Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. Identify performance trends and anomalies that may indicate potential issues or areas for improvement. Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. Efficiency: Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. Identify and implement cost-effective solutions to improve the efficiency of our IT operations. Collaborate with development teams to optimize resource allocation for new applications and services. Release Management: Participate in the release planning process to ensure that software releases are conducted smoothly and without disruptions. Develop and implement automated deployment and rollback procedures to mitigate risks associated with software updates. Monitor the performance of new releases and address any issues that arise promptly. Monitoring: Design, implement, and maintain a comprehensive monitoring infrastructure to track the health and performance of our systems. Analyze monitoring data to identify potential issues and proactively troubleshoot problems before they impact users. Develop and implement alerts and notifications for critical events to ensure timely intervention. Emergency Response: Respond promptly to incidents and work collaboratively to resolve them in a timely manner . Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and lessons learned to enhance our incident handling processes. Participate in capacity planning exercises to anticipate future workloads and make proactive recommendations to expand or optimize infrastructure resources. Stay abreast of emerging technologies, trends, and industry best practices in the field of site reliability engineering and contribute to the continuous improvement of our practices and tools. Qualifications: Bachelor's degree in Computer Science , Information Technology, or a related field. 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role. Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. Expertise in Linux systems administration, including managing servers, operating systems, and network configurations. Strong scripting and automation skills, preferably with experience in Bash, Python, or similar languages. Familiarity with AWS . Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment. Other information Opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions. Collaborative and supportive work environment with a focus on continuous learning and professional development. Hybrid working environment with up to 3 days a week from home. Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (4) Senior Data Engineer / Back-End Engineer (KM3/4) - Fixed Term for 12 months locations London, Warwick Court time type Full time posted on Posted 2 Days Ago Senior Software Engineer, FTA UK locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago Senior Software Engineer locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
WHAT WE DO At Goldman Sachs, our Engineers don't just make things - we make things possible. We change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for our clients. Our engineering teams build scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Engineering, which is comprised of our Technology Division and global strategist groups, is at the critical center of our business. Our dynamic environment requires innovative strategic thinking. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. The Role Transaction Banking: Transaction Banking, a business unit within Platform Solutions, aims to provide comprehensive cash management solutions for corporations. Transaction Banking combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Our goal is to provide the best client experience. Through the use of modern technologies centered on data and analytics, we provide customers with powerful tools that are grounded in value, transparency and simplicity to improve cash flow management efficiency. The Team: Financial Risk Engineering is a global team with presence in New York, London, Bengaluru and Dallas. We are responsible for the technical design and development of systems that protect the firm and our clients from Financial Crime including real time Fraud prevention and compliance with global Sanctions and regulatory requirements, using existing and emerging technologies. The Role: In this role you will be responsible for leading the team in London. As a Senior Developer / Architect you will be expected to drive the design of critical components and shape our strategic vision for a variety of next-gen platforms that will protect the firm and our clients from Financial Crime, focusing on code quality, automation and testability. You will have the opportunity to understand our product roadmap and contribute to building an engineering culture within our global team. You will be responsible for mentoring and developing junior talent. Our flat structure requires and enables team members to evolve through the entire spectrum of the software life-cycle and closely collaborate with product owners, business and operations users. You must have a proficient understanding of software development concepts. A good understanding of the Cloud and Container concepts is a plus. You will also be responsible to develop easy to support software and liaise with our SRE team to factor in their requirements. We are looking for someone with lots of energy that enjoys engineering challenges and has a passion to deliver high quality technology solutions and is able to operate in a highly fluid, rapidly changing environment. RESPONSIBILITIES AND QUALIFICATIONS HOW YOU WILL FULFILL YOUR POTENTIAL Develop full stack applications with due consideration to security, design, validation and SDLC framework Contribute to shaping the strategic vision of our Fraud screening platform involving data streaming and machine learning technologies Collaborate with product managers, business operations, engineers to define product requirements and objectives Participate in system design consulting, platform management Develop resilient, scalable and secure modules using cloud native services Manage multiple tasks and use sound judgment when prioritizing Update and maintain documentation for team processes, best practices and software runbooks Must be passionate about technology and engineering Exceptional analytical skills and ability to apply knowledge and experience in decision-making to arrive at creative and commercial solutions BASIC QUALIFICATIONS Minimum 7 years of relevant professional experience using a modern programming language (preferably Java) Proven ability to lead engineering teams and deliver complex products with multiple stakeholders Prior experience with working on high availability, mission critical systems BS degree in Computer Science or related technical field involving programming or systems engineering. Proficiency in development with Java, springboot, REST APIs Experience with microservice architectures (SOA) Experience engineering solutions with distributed tracing, Performance testing, Authentication, Authorization Proficiency with algorithms, data structures and software design Experience with UNIX operating systems internals, infrastructure as code-Terraform and networking Proven to work independently in a fast paced and often multi-direction work environment Team oriented, strong interpersonal and communication skills PREFERRED QUALIFICATIONS Experience with development and design of distributed systems Experience in financial services specifically corporate cash management desirable Experience with AWS services - Amazon MSK/Apache kafka, ECS, S3, IAM, AWS XRay Basic knowledge of data science and machine learning is preferable but not essential ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Apr 12, 2024
Full time
WHAT WE DO At Goldman Sachs, our Engineers don't just make things - we make things possible. We change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for our clients. Our engineering teams build scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Engineering, which is comprised of our Technology Division and global strategist groups, is at the critical center of our business. Our dynamic environment requires innovative strategic thinking. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. The Role Transaction Banking: Transaction Banking, a business unit within Platform Solutions, aims to provide comprehensive cash management solutions for corporations. Transaction Banking combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Our goal is to provide the best client experience. Through the use of modern technologies centered on data and analytics, we provide customers with powerful tools that are grounded in value, transparency and simplicity to improve cash flow management efficiency. The Team: Financial Risk Engineering is a global team with presence in New York, London, Bengaluru and Dallas. We are responsible for the technical design and development of systems that protect the firm and our clients from Financial Crime including real time Fraud prevention and compliance with global Sanctions and regulatory requirements, using existing and emerging technologies. The Role: In this role you will be responsible for leading the team in London. As a Senior Developer / Architect you will be expected to drive the design of critical components and shape our strategic vision for a variety of next-gen platforms that will protect the firm and our clients from Financial Crime, focusing on code quality, automation and testability. You will have the opportunity to understand our product roadmap and contribute to building an engineering culture within our global team. You will be responsible for mentoring and developing junior talent. Our flat structure requires and enables team members to evolve through the entire spectrum of the software life-cycle and closely collaborate with product owners, business and operations users. You must have a proficient understanding of software development concepts. A good understanding of the Cloud and Container concepts is a plus. You will also be responsible to develop easy to support software and liaise with our SRE team to factor in their requirements. We are looking for someone with lots of energy that enjoys engineering challenges and has a passion to deliver high quality technology solutions and is able to operate in a highly fluid, rapidly changing environment. RESPONSIBILITIES AND QUALIFICATIONS HOW YOU WILL FULFILL YOUR POTENTIAL Develop full stack applications with due consideration to security, design, validation and SDLC framework Contribute to shaping the strategic vision of our Fraud screening platform involving data streaming and machine learning technologies Collaborate with product managers, business operations, engineers to define product requirements and objectives Participate in system design consulting, platform management Develop resilient, scalable and secure modules using cloud native services Manage multiple tasks and use sound judgment when prioritizing Update and maintain documentation for team processes, best practices and software runbooks Must be passionate about technology and engineering Exceptional analytical skills and ability to apply knowledge and experience in decision-making to arrive at creative and commercial solutions BASIC QUALIFICATIONS Minimum 7 years of relevant professional experience using a modern programming language (preferably Java) Proven ability to lead engineering teams and deliver complex products with multiple stakeholders Prior experience with working on high availability, mission critical systems BS degree in Computer Science or related technical field involving programming or systems engineering. Proficiency in development with Java, springboot, REST APIs Experience with microservice architectures (SOA) Experience engineering solutions with distributed tracing, Performance testing, Authentication, Authorization Proficiency with algorithms, data structures and software design Experience with UNIX operating systems internals, infrastructure as code-Terraform and networking Proven to work independently in a fast paced and often multi-direction work environment Team oriented, strong interpersonal and communication skills PREFERRED QUALIFICATIONS Experience with development and design of distributed systems Experience in financial services specifically corporate cash management desirable Experience with AWS services - Amazon MSK/Apache kafka, ECS, S3, IAM, AWS XRay Basic knowledge of data science and machine learning is preferable but not essential ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Job Title: Plant Engineer Location: Ormskirk Salary: Competitive Job type: Full-time, Permanent J ? J Bullen was founded in 1982 by Mr. John Joseph Bullen, who specialises in plant and machinery hire. The business continued to grow and build its respected reputation along the way. As the years passed, J Bullen underwent a strategic transition. It moved away from plant hire to focus on its true passion and expertise: the supply and manufacture of excavator buckets, ripper teeth, and other attachments. The Role We are looking to recruit an experienced Plant engineer to join our team. This person will work both within our workshops and out on customer sites (vehicle provided). We specialize in the repair and refurbishment of excavator buckets and attachments as well as the repair of customer machines. What we're looking for? The candidate will have experience of plant fitting and working with heavy plant/ machines and attachments. The job will involve travelling around the country in a van provided going to customer sites to repair their machinery / heavy plant. Welding experience is advantageous The candidate will need to be able to work well alone and under own initiative. Good time keeping skill and reliability are essential! Some of the key attributes we are looking for in applicants include: A knowledge of statistical and problem solving techniques with computer literacy and good oral and written communication skills. In depth knowledge of Permit Systems-Fluid Power/PBS/ATW. Ideally IOSH qualified Understanding of HR processes/procedures. Legislative Ownership (PSSR, PUWER, LOLER) Understanding of contractor governance. Ability to project manage small improvement SRE/CAPEX projects. Continuous improvement techniques. Ability to develop RA/SWP's and manage system. Proven skills discipline knowledge is demonstrated If this is you Please click APPLY Candidates with the relevant experience or job titles of: Plant, Manufacturing Engineer, Mechanical Engineer, Engineer, ERP, Manufacturing, Engineering, Technology Plant Engineer, Plant Fitter, Senior Operator, Senior Plant Operator, Process Plant Operator, Engineering Process Operator, Technical Plant Operator, Process Operative, Processing Operative, Plant Utilization Manager, Plant Maintenance, Senior Chemist may also be considered for this role.
Apr 10, 2024
Full time
Job Title: Plant Engineer Location: Ormskirk Salary: Competitive Job type: Full-time, Permanent J ? J Bullen was founded in 1982 by Mr. John Joseph Bullen, who specialises in plant and machinery hire. The business continued to grow and build its respected reputation along the way. As the years passed, J Bullen underwent a strategic transition. It moved away from plant hire to focus on its true passion and expertise: the supply and manufacture of excavator buckets, ripper teeth, and other attachments. The Role We are looking to recruit an experienced Plant engineer to join our team. This person will work both within our workshops and out on customer sites (vehicle provided). We specialize in the repair and refurbishment of excavator buckets and attachments as well as the repair of customer machines. What we're looking for? The candidate will have experience of plant fitting and working with heavy plant/ machines and attachments. The job will involve travelling around the country in a van provided going to customer sites to repair their machinery / heavy plant. Welding experience is advantageous The candidate will need to be able to work well alone and under own initiative. Good time keeping skill and reliability are essential! Some of the key attributes we are looking for in applicants include: A knowledge of statistical and problem solving techniques with computer literacy and good oral and written communication skills. In depth knowledge of Permit Systems-Fluid Power/PBS/ATW. Ideally IOSH qualified Understanding of HR processes/procedures. Legislative Ownership (PSSR, PUWER, LOLER) Understanding of contractor governance. Ability to project manage small improvement SRE/CAPEX projects. Continuous improvement techniques. Ability to develop RA/SWP's and manage system. Proven skills discipline knowledge is demonstrated If this is you Please click APPLY Candidates with the relevant experience or job titles of: Plant, Manufacturing Engineer, Mechanical Engineer, Engineer, ERP, Manufacturing, Engineering, Technology Plant Engineer, Plant Fitter, Senior Operator, Senior Plant Operator, Process Plant Operator, Engineering Process Operator, Technical Plant Operator, Process Operative, Processing Operative, Plant Utilization Manager, Plant Maintenance, Senior Chemist may also be considered for this role.
Job description: WHAT TO EXPECT We are looking for Senior Leaders in Virtual Engineering to join us and lead vehicle or system programmes studies with concept simulation, modelling expertise and tools from early concept phases thru to test validation support. Working as part of a team of simulation engineers and leaders, this role will provide engineering support to on-going design development. Key Accountabilities and Responsibilities Manage the development of Automotive Components/Systems using engineering knowledge and experience combined with Computer Aided Engineering (CAE) techniques, to meet Safety and/or NVH performance targets Run CAE analysis, summarise results and feedback conclusions to the component Lead Engineers in an efficient manner.Able to work effectively with design teams to develop and optimise solutions considering multi-attributes within defined deadlines and time constraintsHave some product knowledge and awareness of potential design constraints (packaging, manufacturing etc.) and ensure due consideration is given in developing solutionsCoordinate and lead projects and teams including the feedback of results as required through design / project reviews Support and present at design reviews with key stakeholders: COC component design teams, PAT teams, packaging teams Work with the Subject Matter Experts (SME's) to ensure project documentation for each project is managed and maintained Liaise with all internal customers of our business as well as offshore operations where necessary Support the continual development of tools and techniques which enhance capability, improve quality and robustness of Virtual modelsMentor and train Junior team members and graduatesUndertake any other work as directed by their line manager in connection with their job as may be requested WHAT YOU NEED Knowledge and experience Essential: Working knowledge and experience of CAE methodologiesPrevious experience and background in solving complex technical ideas and challengesPrevious experience of Safety and/or NVH component/system level development using CAE to meet defined performance targetsPrevious experience of delivering engineering or analytical projectsCompetent in the use of explicit and/or implicit software and associated pre and post processing packagesOptistruct and/or LS-Dyna/OasysHyperworksMS Office (Word, Excel, PowerPoint.) Project and people management skills.Experience in proposing product modifications to improve designsRelevant degree or equivalent experience preferred Desirable: Experience in working practices relating to CAE methods and processesCompetent in the use of:Catia v6 (mainly for CAD part viewing and interrogation)Experience of working within Agile procedures and guidelines
Sep 22, 2022
Full time
Job description: WHAT TO EXPECT We are looking for Senior Leaders in Virtual Engineering to join us and lead vehicle or system programmes studies with concept simulation, modelling expertise and tools from early concept phases thru to test validation support. Working as part of a team of simulation engineers and leaders, this role will provide engineering support to on-going design development. Key Accountabilities and Responsibilities Manage the development of Automotive Components/Systems using engineering knowledge and experience combined with Computer Aided Engineering (CAE) techniques, to meet Safety and/or NVH performance targets Run CAE analysis, summarise results and feedback conclusions to the component Lead Engineers in an efficient manner.Able to work effectively with design teams to develop and optimise solutions considering multi-attributes within defined deadlines and time constraintsHave some product knowledge and awareness of potential design constraints (packaging, manufacturing etc.) and ensure due consideration is given in developing solutionsCoordinate and lead projects and teams including the feedback of results as required through design / project reviews Support and present at design reviews with key stakeholders: COC component design teams, PAT teams, packaging teams Work with the Subject Matter Experts (SME's) to ensure project documentation for each project is managed and maintained Liaise with all internal customers of our business as well as offshore operations where necessary Support the continual development of tools and techniques which enhance capability, improve quality and robustness of Virtual modelsMentor and train Junior team members and graduatesUndertake any other work as directed by their line manager in connection with their job as may be requested WHAT YOU NEED Knowledge and experience Essential: Working knowledge and experience of CAE methodologiesPrevious experience and background in solving complex technical ideas and challengesPrevious experience of Safety and/or NVH component/system level development using CAE to meet defined performance targetsPrevious experience of delivering engineering or analytical projectsCompetent in the use of explicit and/or implicit software and associated pre and post processing packagesOptistruct and/or LS-Dyna/OasysHyperworksMS Office (Word, Excel, PowerPoint.) Project and people management skills.Experience in proposing product modifications to improve designsRelevant degree or equivalent experience preferred Desirable: Experience in working practices relating to CAE methods and processesCompetent in the use of:Catia v6 (mainly for CAD part viewing and interrogation)Experience of working within Agile procedures and guidelines