Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. We are seeking a Senior Building Conservation Advisor to join our Technical Conservation Team to support the team's role as a centre of specialist knowledge and research in the conservation of historic buildings. We need a good team player with wide experience in applied building conservation, combined with intellectual curiosity and a creative approach to problem solving, to help deliver our evidence-based advice and guidance on caring for the built heritage. This is a unique opportunity to join a small, highly motivated and high-achieving team working alongside colleagues and industry experts with a wealth of knowledge at their fingertips. This is a two-year fixed-term full-time post. The location for this role is National, we offer hybrid working where you will be based in one of the following offices and from home - London, Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth or Cambridge. What you will be doing As a member of the Building Conservation & Designed Landscape Team in Technical Conservation, you will provide specialist technical advice on conserving, repairing, maintaining and adapting a vast range of heritage assets, from the humblest vernacular structures to some of the most significant historic buildings and sites in the country, including those managed by English Heritage. You will also help to develop guidance on appropriate methods of conserving the historic built environment by commissioning and managing applied research projects, carrying out and organising specialist training and producing and disseminating technical advice and guidance for a range of audiences, including conservation professionals and non-professionals. The work is highly varied, and no two days are the same; one day, you might be on site, accompanied by one of our experienced consultants, to advise on dealing with a complex traditional roofing problem, and the next day you might be in a meeting with scientists, helping to design a research methodology for evaluating traditional solutions to driving rain penetration, or be attending a conference to present our research or guidance. Research Take an active part in the Team's research programme, including leading or participating in individual projects as appropriate, to ensure that the advice we give on the conservation of the historic built environment is underpinned by sound evidence. This will include liaison with key stakeholders in the development of research priorities and projects, commissioning laboratory research and site trials, monitoring progress, interpreting results, and managing the dissemination of results. Capacity-building Work in partnership with professional institutions, craft skills bodies and other relevant organisations to improve standards and best practice in the conservation of the historic built environment to satisfy the demands and changing needs of the sector. Income generation Contribute to the generation of income through delivery of cost-recovery training courses, paid-for advice or additional income-generating work streams. Profile Represent Historic England on external committees, steering groups and working parties concerned with the conservation of the historic built environment to increase Historic England's strategic influence, develop relationships with sector partners and promote best practice for the benefit of the historic built environment. Financial and compliance management Comply with Historic England's legal obligations and policies in terms of finance, procurement, health & safety, information security, and equality & diversity. Who we are looking for: Degree or equivalent qualification in a relevant subject or equivalent work experience. Extensive, appropriate & wide-ranging post-qualification experience in the conservation of historic buildings and structures, including diagnosing defects and implementing appropriate interventions. Experience of writing reports, guidance and articles and editing the work of others Practical experience of a range of historic building repair methods Detailed knowledge of traditional building materials & systems, deterioration and remedial options Team player with proven ability to collaborate with wide range of internal & external partners Please note The role will involve travel to local offices and locations throughout England, often to sites that are inaccessible by public transport, so it is essential that you have a current driving licence that is valid in the UK. Due to the national remit of the role, attendance at meetings and site visits will often involve overnight stays, sometimes of more than one consecutive night. The role will also involve visiting sites in exposed locations and where climbing scaffolding and negotiating uneven terrain and confined spaces (such as attics) will be essential. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. For further information or to request an informal discussion please contact Alison Henry, Head of Building Conservation and Designed Landscape - . Provisional interview dates: 17th or 18th April 2024 in our London office. Please follow the link for a full copy of the Job Description -
Mar 29, 2024
Full time
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. We are seeking a Senior Building Conservation Advisor to join our Technical Conservation Team to support the team's role as a centre of specialist knowledge and research in the conservation of historic buildings. We need a good team player with wide experience in applied building conservation, combined with intellectual curiosity and a creative approach to problem solving, to help deliver our evidence-based advice and guidance on caring for the built heritage. This is a unique opportunity to join a small, highly motivated and high-achieving team working alongside colleagues and industry experts with a wealth of knowledge at their fingertips. This is a two-year fixed-term full-time post. The location for this role is National, we offer hybrid working where you will be based in one of the following offices and from home - London, Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth or Cambridge. What you will be doing As a member of the Building Conservation & Designed Landscape Team in Technical Conservation, you will provide specialist technical advice on conserving, repairing, maintaining and adapting a vast range of heritage assets, from the humblest vernacular structures to some of the most significant historic buildings and sites in the country, including those managed by English Heritage. You will also help to develop guidance on appropriate methods of conserving the historic built environment by commissioning and managing applied research projects, carrying out and organising specialist training and producing and disseminating technical advice and guidance for a range of audiences, including conservation professionals and non-professionals. The work is highly varied, and no two days are the same; one day, you might be on site, accompanied by one of our experienced consultants, to advise on dealing with a complex traditional roofing problem, and the next day you might be in a meeting with scientists, helping to design a research methodology for evaluating traditional solutions to driving rain penetration, or be attending a conference to present our research or guidance. Research Take an active part in the Team's research programme, including leading or participating in individual projects as appropriate, to ensure that the advice we give on the conservation of the historic built environment is underpinned by sound evidence. This will include liaison with key stakeholders in the development of research priorities and projects, commissioning laboratory research and site trials, monitoring progress, interpreting results, and managing the dissemination of results. Capacity-building Work in partnership with professional institutions, craft skills bodies and other relevant organisations to improve standards and best practice in the conservation of the historic built environment to satisfy the demands and changing needs of the sector. Income generation Contribute to the generation of income through delivery of cost-recovery training courses, paid-for advice or additional income-generating work streams. Profile Represent Historic England on external committees, steering groups and working parties concerned with the conservation of the historic built environment to increase Historic England's strategic influence, develop relationships with sector partners and promote best practice for the benefit of the historic built environment. Financial and compliance management Comply with Historic England's legal obligations and policies in terms of finance, procurement, health & safety, information security, and equality & diversity. Who we are looking for: Degree or equivalent qualification in a relevant subject or equivalent work experience. Extensive, appropriate & wide-ranging post-qualification experience in the conservation of historic buildings and structures, including diagnosing defects and implementing appropriate interventions. Experience of writing reports, guidance and articles and editing the work of others Practical experience of a range of historic building repair methods Detailed knowledge of traditional building materials & systems, deterioration and remedial options Team player with proven ability to collaborate with wide range of internal & external partners Please note The role will involve travel to local offices and locations throughout England, often to sites that are inaccessible by public transport, so it is essential that you have a current driving licence that is valid in the UK. Due to the national remit of the role, attendance at meetings and site visits will often involve overnight stays, sometimes of more than one consecutive night. The role will also involve visiting sites in exposed locations and where climbing scaffolding and negotiating uneven terrain and confined spaces (such as attics) will be essential. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. For further information or to request an informal discussion please contact Alison Henry, Head of Building Conservation and Designed Landscape - . Provisional interview dates: 17th or 18th April 2024 in our London office. Please follow the link for a full copy of the Job Description -
JOB TITLE: Customer Care Agent BASED IN: LE1 SALARY: 23,200pa ROLE TYPE: Full time office based FULL TIME HOURS - Including weekends! 40 HOURS PER WEEK START DATE: 15th April 2024 (Must be able to start a full time role from this date) Main Purpose of Job Working within a fast-paced environment, we are seeking an individual who can provide professional and friendly customer service. This position will service various customers where you will support as required depending on the varying demands each day. Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the reservation process, supporting in with queries and resolving issues that arise. Main Tasks Establish and maintain a good working relationship with corporate customer and our various stations. Manage all reservations received via phone, email and third party integrated systems Complete any reservation amendments Terminate agreements as requested using the inhouse system. Ensuring all SLA's within the contractual agreement are achieved. To act as the day-to-day liaison for the customer. Maintain complete security of all policies and rates. Carry out other tasks and duties as may reasonably be required. Completing all reports within agreed service levels. Response to customer and stations emails/queries Ability and confidence in dealing with queries over the telephone and meeting call service agreements. Responsibilities To understand and observe the Company's Policies and to follow all Operational Procedures and working instructions applicable to the job. To understand the Group's Vision, Mission and Values. To maintain a high quality of Customer Service. Ensure all reservations are accepted and managed promptly and accurately. Ensure any system issues/contract discrepancies are brought to the attention of the Team Leader/Line Manager at the earliest opportunity. Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area. To complete any other reasonable duties as requested by your team leader and or Line Manager. Skills/Essentials Excellent administrative skills, communication and attention to detail. First class IT - knowledge of all Microsoft packages. Ability to work on own with ability to work with a team when required. Results and customer service focused. Confidence to work across all levels of the business. Practically minded: able to roll sleeves up and get stuck in. Available to work overtime should it be required - even at short notice. Work well under pressure and to deadlines. Take responsibility - for tasks and responsibilities whereas an individual or as part of the team. Benefits Competitive Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Free on-site car parking Pension and a life insurance scheme Discounted car hire rates across our network 20% discount on EE mobile phone contracts Discounted hotel rates through the Accor Group after 12 months service Cycle2Work Free annual eye tests Confidential legal and support service BUPA Career progression and development If you're excited about finding a new permanent role and beginning a career with a great company, please don't hesitate to click apply now! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Mar 28, 2024
Full time
JOB TITLE: Customer Care Agent BASED IN: LE1 SALARY: 23,200pa ROLE TYPE: Full time office based FULL TIME HOURS - Including weekends! 40 HOURS PER WEEK START DATE: 15th April 2024 (Must be able to start a full time role from this date) Main Purpose of Job Working within a fast-paced environment, we are seeking an individual who can provide professional and friendly customer service. This position will service various customers where you will support as required depending on the varying demands each day. Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the reservation process, supporting in with queries and resolving issues that arise. Main Tasks Establish and maintain a good working relationship with corporate customer and our various stations. Manage all reservations received via phone, email and third party integrated systems Complete any reservation amendments Terminate agreements as requested using the inhouse system. Ensuring all SLA's within the contractual agreement are achieved. To act as the day-to-day liaison for the customer. Maintain complete security of all policies and rates. Carry out other tasks and duties as may reasonably be required. Completing all reports within agreed service levels. Response to customer and stations emails/queries Ability and confidence in dealing with queries over the telephone and meeting call service agreements. Responsibilities To understand and observe the Company's Policies and to follow all Operational Procedures and working instructions applicable to the job. To understand the Group's Vision, Mission and Values. To maintain a high quality of Customer Service. Ensure all reservations are accepted and managed promptly and accurately. Ensure any system issues/contract discrepancies are brought to the attention of the Team Leader/Line Manager at the earliest opportunity. Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area. To complete any other reasonable duties as requested by your team leader and or Line Manager. Skills/Essentials Excellent administrative skills, communication and attention to detail. First class IT - knowledge of all Microsoft packages. Ability to work on own with ability to work with a team when required. Results and customer service focused. Confidence to work across all levels of the business. Practically minded: able to roll sleeves up and get stuck in. Available to work overtime should it be required - even at short notice. Work well under pressure and to deadlines. Take responsibility - for tasks and responsibilities whereas an individual or as part of the team. Benefits Competitive Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Free on-site car parking Pension and a life insurance scheme Discounted car hire rates across our network 20% discount on EE mobile phone contracts Discounted hotel rates through the Accor Group after 12 months service Cycle2Work Free annual eye tests Confidential legal and support service BUPA Career progression and development If you're excited about finding a new permanent role and beginning a career with a great company, please don't hesitate to click apply now! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
Mar 28, 2024
Full time
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. Thefacility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
Mar 28, 2024
Full time
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. Thefacility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to how we audit clients across all industries. There are two sides to Digital Audit which include; using our latest tools to help digitise the way we deliver audits through automation, AI, data analytics and innovation - known as Digital Auditing. The other side is Auditing Digital which involves auditing our client's technology to give them assurance that security and controls are in place. This includes infrastructure, Cloud, and applications. As part of the team you'll have the opportunity to work with a variety of clients, industries and technologies and you'll develop the business skills, knowledge and relationships you need to build a career that's more than just numbers. We're constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader and more forward-looking The passion of our people, combined with access to the latest technology, helps us deliver the highest quality audits and build trust in society. We pride ourselves on our global reputation as a trusted place to do business, whilst giving our people access to the best opportunities and lots of variety through your home team, internal secondments and international assignments. Responsibilities include but are not limited to: The day to day management of our digital audit work across a wide range of sectors and a base of complex, high profile audit clients. Building and maintaining strong relationships both in the UK and with overseas teams, broader client liaison and management of technical issues. Assist with project management of the job including managing the staffing of the job, the financial performance and ensuring that key deadlines are met. Training and coaching junior audit team members and likely to have wider coaching and people management responsibilities. Develop industry and technical expertise in audit and business advisory areas and use state of the art analytical tools and practice methods in your role to undertake digital audit work to the highest possible standards. Support our business development team on client proposals and work to establish new relationships within the local marketplace and are expected to build relationships with other specialist teams within PwC to ensure that a full service offering can be provided to our clients. Preferable experience and qualifications: CA / ACA / ACCA/ICAS qualified (or international equivalent) Or part Qualified and working towards your full CA / ACA / ACCA / ICAS (or equivalent) qualification Or have equivalent work experience in Audit (you're an international candidate who technically qualifies in your home country by experience) Certified Information Systems Auditor (CISA) qualification, or equivalent; Specialist system experience (i.e. SAP, Oracle, SQL, Python).
Mar 28, 2024
Full time
Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to how we audit clients across all industries. There are two sides to Digital Audit which include; using our latest tools to help digitise the way we deliver audits through automation, AI, data analytics and innovation - known as Digital Auditing. The other side is Auditing Digital which involves auditing our client's technology to give them assurance that security and controls are in place. This includes infrastructure, Cloud, and applications. As part of the team you'll have the opportunity to work with a variety of clients, industries and technologies and you'll develop the business skills, knowledge and relationships you need to build a career that's more than just numbers. We're constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader and more forward-looking The passion of our people, combined with access to the latest technology, helps us deliver the highest quality audits and build trust in society. We pride ourselves on our global reputation as a trusted place to do business, whilst giving our people access to the best opportunities and lots of variety through your home team, internal secondments and international assignments. Responsibilities include but are not limited to: The day to day management of our digital audit work across a wide range of sectors and a base of complex, high profile audit clients. Building and maintaining strong relationships both in the UK and with overseas teams, broader client liaison and management of technical issues. Assist with project management of the job including managing the staffing of the job, the financial performance and ensuring that key deadlines are met. Training and coaching junior audit team members and likely to have wider coaching and people management responsibilities. Develop industry and technical expertise in audit and business advisory areas and use state of the art analytical tools and practice methods in your role to undertake digital audit work to the highest possible standards. Support our business development team on client proposals and work to establish new relationships within the local marketplace and are expected to build relationships with other specialist teams within PwC to ensure that a full service offering can be provided to our clients. Preferable experience and qualifications: CA / ACA / ACCA/ICAS qualified (or international equivalent) Or part Qualified and working towards your full CA / ACA / ACCA / ICAS (or equivalent) qualification Or have equivalent work experience in Audit (you're an international candidate who technically qualifies in your home country by experience) Certified Information Systems Auditor (CISA) qualification, or equivalent; Specialist system experience (i.e. SAP, Oracle, SQL, Python).
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
Mar 28, 2024
Full time
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Mar 28, 2024
Full time
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on / . All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Mar 28, 2024
Full time
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on / . All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Job Title: Lounge Service Agent Location: London Stansted Airport Salary: 18,649 per annum Job Type: Permanent, Part-time Working Hours: Average of 25 hours per week on a 4 on 2 off shift pattern (2x early, 2x late, 2x off). Shifts are either 5 or 5 hours in length. The earliest start time is 0830 and the latest finish time is 1900 Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About The Role: As a Lounge Service Agent you will be responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles. All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation. Principal Accountabilities: Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them Always welcome guests when they arrive at the facility and offer assistance in the lounges Ensure lounges, meeting rooms, conference rooms, kitchen and washrooms are kept clean, tidy and fully stocked at all times Maintain the beverage equipment and stock control of supplies for passenger and crew lounges Maintain a professional image at all times Processing company mail/couriers, internal/external Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner Daily liaison between other Departments within the organisation and with external organisations relating to the efficient operation of the Company Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA Process customer requests with direction from the Operations Manager / Customer Service Manager / LCSA Use and operate communications equipment Remain current with the latest information via use of the internal Company Systems. Adhere to departmental procedures and systems to maintain optimum efficiency and consistency At the start/end of the shift you are responsible for reading and updating the handover from previous Lounge Service Agent Perform other duties as requested Hours of Work: The Operations Department operates 365 days a year. Lounge Service Agents are required to work a shift pattern. Overtime as and when required is agreed with management in advance, for which you will receive lieu time or overtime pay. The opening and closing hours are based on the customer's requirements. Stansted operates on a 24/7 basis. You will be required to work in all weather conditions. Flexibility is required as hours may need to be adjusted to accommodate the levels of business. About You: Team Player Excellent communication skills Able to work on own initiative Experience of working in a 5 customer service environment (desirable) Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Full uniform provided Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Representative, Customer Advisor, Customer Service Advisor may also be considered for this role.
Mar 27, 2024
Full time
Job Title: Lounge Service Agent Location: London Stansted Airport Salary: 18,649 per annum Job Type: Permanent, Part-time Working Hours: Average of 25 hours per week on a 4 on 2 off shift pattern (2x early, 2x late, 2x off). Shifts are either 5 or 5 hours in length. The earliest start time is 0830 and the latest finish time is 1900 Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About The Role: As a Lounge Service Agent you will be responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles. All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation. Principal Accountabilities: Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them Always welcome guests when they arrive at the facility and offer assistance in the lounges Ensure lounges, meeting rooms, conference rooms, kitchen and washrooms are kept clean, tidy and fully stocked at all times Maintain the beverage equipment and stock control of supplies for passenger and crew lounges Maintain a professional image at all times Processing company mail/couriers, internal/external Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner Daily liaison between other Departments within the organisation and with external organisations relating to the efficient operation of the Company Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA Process customer requests with direction from the Operations Manager / Customer Service Manager / LCSA Use and operate communications equipment Remain current with the latest information via use of the internal Company Systems. Adhere to departmental procedures and systems to maintain optimum efficiency and consistency At the start/end of the shift you are responsible for reading and updating the handover from previous Lounge Service Agent Perform other duties as requested Hours of Work: The Operations Department operates 365 days a year. Lounge Service Agents are required to work a shift pattern. Overtime as and when required is agreed with management in advance, for which you will receive lieu time or overtime pay. The opening and closing hours are based on the customer's requirements. Stansted operates on a 24/7 basis. You will be required to work in all weather conditions. Flexibility is required as hours may need to be adjusted to accommodate the levels of business. About You: Team Player Excellent communication skills Able to work on own initiative Experience of working in a 5 customer service environment (desirable) Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Full uniform provided Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Representative, Customer Advisor, Customer Service Advisor may also be considered for this role.
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 27, 2024
Full time
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location : Leicester Contract Type : Permanent Job Type : Part time, 18.75 hours per week Salary : 26,775 per annum FTE ( 13,387.50 actual earnings) Benefits : Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme Closing Date : 23-04-2024 Are you looking to progress or start your career in the criminal justice sector? Are you motivated by delivering services that have a positive impact on people's lives? A great opportunity has arisen within Pact's new community-based service which supports people with convictions to improve their personal wellbeing and strengthen family relationships. One-to-one support is core to the service including building trust and undertaking and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and activities responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. About You: To be successful in this role you will ideally be knowledgeable of the criminal justice system and have an awareness of the impact of custody on prisoners and on their children and families. You will lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships In addition, you will possess excellent organisational skills, excellent communication skills and work in a challenging environment whilst remaining calm. Furthermore, you will act as a role model for volunteers and an ambassador for Pact, conducting yourself professionally at all times, with high standards of personal integrity and accountability. Furthermore, you will have the skills to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. You may also have experience in the following: Family Support Worker, Reintegration Support Officer, Family Liaison Officer, Rehabilitation Support Worker, Community Reintegration Specialist, Family Engagement Coordinator, Family Wellbeing Advisor, Family Intervention Practitioner, Family Reintegration Advocate, Family Support Facilitator, etc. REF-(Apply online only)
Mar 27, 2024
Full time
Location : Leicester Contract Type : Permanent Job Type : Part time, 18.75 hours per week Salary : 26,775 per annum FTE ( 13,387.50 actual earnings) Benefits : Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme Closing Date : 23-04-2024 Are you looking to progress or start your career in the criminal justice sector? Are you motivated by delivering services that have a positive impact on people's lives? A great opportunity has arisen within Pact's new community-based service which supports people with convictions to improve their personal wellbeing and strengthen family relationships. One-to-one support is core to the service including building trust and undertaking and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and activities responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. About You: To be successful in this role you will ideally be knowledgeable of the criminal justice system and have an awareness of the impact of custody on prisoners and on their children and families. You will lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships In addition, you will possess excellent organisational skills, excellent communication skills and work in a challenging environment whilst remaining calm. Furthermore, you will act as a role model for volunteers and an ambassador for Pact, conducting yourself professionally at all times, with high standards of personal integrity and accountability. Furthermore, you will have the skills to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. You may also have experience in the following: Family Support Worker, Reintegration Support Officer, Family Liaison Officer, Rehabilitation Support Worker, Community Reintegration Specialist, Family Engagement Coordinator, Family Wellbeing Advisor, Family Intervention Practitioner, Family Reintegration Advocate, Family Support Facilitator, etc. REF-(Apply online only)
Kelly Services are looking for an experienced Technical Customer Service Advisor to join one of the best-known suppliers of machinery products in the East Midlands who are based in the outskirts of Loughborough. Salary 28,000 - 30,000 per annum. Full time - Monday to Friday. Technical Engineering Customer Advice Company benefits Company pension Employee discount Free parking On-site parking Sick pay The Role The primary objective of the Technical Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process. You will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues. Key Responsibilities Provide effective engineering and technical support to distributors and end-users. Process warranty returns. Investigate and diagnose machines with problems and attempt to resolve them where possible over the phone and email. Progress and chase customer escalations to a satisfactory resolution. Continuing liaison with Sales, Service Department and Warehouse. Support the Customer Service, Technical Department and Service Department as required. Ad hoc projects as assigned by the Customer Service Manager. Employees will ensure they adhere to the company ISO 9001 quality policy, associated job roles, responsibilities, processes, procedures and work instructions. Your skills and experience A wealth of experience dealing with customer issues whether face to face or over the phone. A good general knowledge of engineering practice. Practical experience and knowledge of product spares and servicing. At least one year of customer service experience. Ideally hold a driving licence. If you are looking for a career working in a varied role, with a technical background and holding a current driving licence then please apply for this exceptional opportunity. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Mar 27, 2024
Full time
Kelly Services are looking for an experienced Technical Customer Service Advisor to join one of the best-known suppliers of machinery products in the East Midlands who are based in the outskirts of Loughborough. Salary 28,000 - 30,000 per annum. Full time - Monday to Friday. Technical Engineering Customer Advice Company benefits Company pension Employee discount Free parking On-site parking Sick pay The Role The primary objective of the Technical Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process. You will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues. Key Responsibilities Provide effective engineering and technical support to distributors and end-users. Process warranty returns. Investigate and diagnose machines with problems and attempt to resolve them where possible over the phone and email. Progress and chase customer escalations to a satisfactory resolution. Continuing liaison with Sales, Service Department and Warehouse. Support the Customer Service, Technical Department and Service Department as required. Ad hoc projects as assigned by the Customer Service Manager. Employees will ensure they adhere to the company ISO 9001 quality policy, associated job roles, responsibilities, processes, procedures and work instructions. Your skills and experience A wealth of experience dealing with customer issues whether face to face or over the phone. A good general knowledge of engineering practice. Practical experience and knowledge of product spares and servicing. At least one year of customer service experience. Ideally hold a driving licence. If you are looking for a career working in a varied role, with a technical background and holding a current driving licence then please apply for this exceptional opportunity. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Location : Peterborough Contract Type : Permanent Job Type : Part time, 18.75 hours per week Salary : 26,775 per annum FTE ( 13,387.50 actual earnings) Benefits : Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme Closing Date: 23-04-2024 Are you looking to progress or start your career in the criminal justice sector? Are you motivated by delivering services that have a positive impact on people's lives? A great opportunity has arisen within Pact's new community-based service which supports people with convictions to improve their personal wellbeing and strengthen family relationships. One-to-one support is core to the service including building trust and undertaking and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and activities responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. About You: To be successful in this role you will ideally be knowledgeable of the criminal justice system and have an awareness of the impact of custody on prisoners and on their children and families. You will lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships In addition, you will possess excellent organisational skills, excellent communication skills and work in a challenging environment whilst remaining calm. Furthermore, you will act as a role model for volunteers and an ambassador for Pact, conducting yourself professionally at all times, with high standards of personal integrity and accountability. Furthermore, you will have the skills to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. You may also have experience in the following: Family Support Worker, Reintegration Support Officer, Family Liaison Officer, Rehabilitation Support Worker, Community Reintegration Specialist, Family Engagement Coordinator, Family Wellbeing Advisor, Family Intervention Practitioner, Family Reintegration Advocate, Family Support Facilitator, etc. REF-(Apply online only)
Mar 27, 2024
Full time
Location : Peterborough Contract Type : Permanent Job Type : Part time, 18.75 hours per week Salary : 26,775 per annum FTE ( 13,387.50 actual earnings) Benefits : Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme Closing Date: 23-04-2024 Are you looking to progress or start your career in the criminal justice sector? Are you motivated by delivering services that have a positive impact on people's lives? A great opportunity has arisen within Pact's new community-based service which supports people with convictions to improve their personal wellbeing and strengthen family relationships. One-to-one support is core to the service including building trust and undertaking and interventions that meet the needs of each individual. You will also deliver group sessions and workshops to support the development of skills and strategies such as communication, resilience, negotiation and assertiveness skills; confident and activities responsible parenting behaviours and positive coping strategies. You will be responsible for working towards service delivery targets and providing information to evidence outcomes achieved. Working with other professionals in partnership delivery will also be key. About You: To be successful in this role you will ideally be knowledgeable of the criminal justice system and have an awareness of the impact of custody on prisoners and on their children and families. You will lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships In addition, you will possess excellent organisational skills, excellent communication skills and work in a challenging environment whilst remaining calm. Furthermore, you will act as a role model for volunteers and an ambassador for Pact, conducting yourself professionally at all times, with high standards of personal integrity and accountability. Furthermore, you will have the skills to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. You may also have experience in the following: Family Support Worker, Reintegration Support Officer, Family Liaison Officer, Rehabilitation Support Worker, Community Reintegration Specialist, Family Engagement Coordinator, Family Wellbeing Advisor, Family Intervention Practitioner, Family Reintegration Advocate, Family Support Facilitator, etc. REF-(Apply online only)
Brand-new customer care opportunities! Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment! Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The role of customer service advisor will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person; building rapport with both new and regular customers, as well as efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases - always maintaining patient confidentiality. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to satisfactory conclusion. Ensure sufficient stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries through to completion. You will demonstrate excellent communication skills, both verbal and written. You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities A can do attitude is essential, as well as a well organised, tidy, and methodical approach to work. You will demonstrate efficient administration skills and follow strict operational guidelines. Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail. Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.
Mar 26, 2024
Full time
Brand-new customer care opportunities! Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment! Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The role of customer service advisor will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person; building rapport with both new and regular customers, as well as efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases - always maintaining patient confidentiality. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to satisfactory conclusion. Ensure sufficient stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries through to completion. You will demonstrate excellent communication skills, both verbal and written. You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities A can do attitude is essential, as well as a well organised, tidy, and methodical approach to work. You will demonstrate efficient administration skills and follow strict operational guidelines. Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail. Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.
Job Title: Complaints Officer Work Pattern: 36 Hours a week Contract: April 2024 Location: Westminster Days: Mon - Fri Our client is looking for a Complaints Officer to join their team in Westminster. You will be responsible for aiding the team's efforts to handle and address complaints effectively. They will assist the Complaints and Service Improvement Team in managing intricate housing complaints (Stage 2), which involves tasks such as prioritising and addressing inquiries, dispersing cases, tracking information, handling incoming documents, and drafting responses. Job Role - Serve as a liaison for community members seeking to address concerns or make general inquiries, delivering a frontline housing information and advisory service with efficiency and discretion. Coordinate and formulate responses to inquiries from government officials, legislators, and oversight bodies, ensuring timely and effective communication while upholding stringent quality standards. Assist in compiling case documentation for the Housing Ombudsman's review process, ensuring thoroughness and accuracy. Oversee the implementation of recommendations issued by the Housing Ombudsman in their final determinations, ensuring compliance and follow-through. Uphold targets for the complaints process within housing teams, ensuring adherence to quality standards in external communications as per council guidelines. Generate performance reports for the complaints and inquiries service, and conduct monitoring and auditing duties as directed by management. Manage data within the Housing Team to ensure responses to complaints and inquiries are comprehensive and align with Housing Ombudsman requirements. Develop an overview of contract performance concerning complaints and inquiries, actively monitoring relevant data. Ideal Candidate: Experience resolving complex complaints. Microsoft Proficient Ability to organise and prioritise own workload. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an email to (url removed)
Mar 26, 2024
Seasonal
Job Title: Complaints Officer Work Pattern: 36 Hours a week Contract: April 2024 Location: Westminster Days: Mon - Fri Our client is looking for a Complaints Officer to join their team in Westminster. You will be responsible for aiding the team's efforts to handle and address complaints effectively. They will assist the Complaints and Service Improvement Team in managing intricate housing complaints (Stage 2), which involves tasks such as prioritising and addressing inquiries, dispersing cases, tracking information, handling incoming documents, and drafting responses. Job Role - Serve as a liaison for community members seeking to address concerns or make general inquiries, delivering a frontline housing information and advisory service with efficiency and discretion. Coordinate and formulate responses to inquiries from government officials, legislators, and oversight bodies, ensuring timely and effective communication while upholding stringent quality standards. Assist in compiling case documentation for the Housing Ombudsman's review process, ensuring thoroughness and accuracy. Oversee the implementation of recommendations issued by the Housing Ombudsman in their final determinations, ensuring compliance and follow-through. Uphold targets for the complaints process within housing teams, ensuring adherence to quality standards in external communications as per council guidelines. Generate performance reports for the complaints and inquiries service, and conduct monitoring and auditing duties as directed by management. Manage data within the Housing Team to ensure responses to complaints and inquiries are comprehensive and align with Housing Ombudsman requirements. Develop an overview of contract performance concerning complaints and inquiries, actively monitoring relevant data. Ideal Candidate: Experience resolving complex complaints. Microsoft Proficient Ability to organise and prioritise own workload. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an email to (url removed)
Job Title: Lounge Service Agent Location: London Stansted Airport Salary: £18,649 per annum Job Type: Permanent, Part-time Working Hours: Average of 25 hours per week on a 4 on 2 off shift pattern (2x early, 2x late, 2x off). Shifts are either 5 or 5 hours in length. The earliest start time is 0830 and the latest finish time is 1900 Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About The Role: As a Lounge Service Agent you will be responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles. All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation. Principal Accountabilities: Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them Always welcome guests when they arrive at the facility and offer assistance in the lounges Ensure lounges, meeting rooms, conference rooms, kitchen and washrooms are kept clean, tidy and fully stocked at all times Maintain the beverage equipment and stock control of supplies for passenger and crew lounges Maintain a professional image at all times Processing company mail/couriers, internal/external Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner Daily liaison between other Departments within the organisation and with external organisations relating to the efficient operation of the Company Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA Process customer requests with direction from the Operations Manager / Customer Service Manager / LCSA Use and operate communications equipment Remain current with the latest information via use of the internal Company Systems. Adhere to departmental procedures and systems to maintain optimum efficiency and consistency At the start/end of the shift you are responsible for reading and updating the handover from previous Lounge Service Agent Perform other duties as requested Hours of Work: The Operations Department operates 365 days a year. Lounge Service Agents are required to work a shift pattern. Overtime as and when required is agreed with management in advance, for which you will receive lieu time or overtime pay. The opening and closing hours are based on the customer's requirements. Stansted operates on a 24/7 basis. You will be required to work in all weather conditions. Flexibility is required as hours may need to be adjusted to accommodate the levels of business. About You: Team Player Excellent communication skills Able to work on own initiative Experience of working in a 5 customer service environment (desirable) Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Full uniform provided Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Representative, Customer Advisor, Customer Service Advisor may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Lounge Service Agent Location: London Stansted Airport Salary: £18,649 per annum Job Type: Permanent, Part-time Working Hours: Average of 25 hours per week on a 4 on 2 off shift pattern (2x early, 2x late, 2x off). Shifts are either 5 or 5 hours in length. The earliest start time is 0830 and the latest finish time is 1900 Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About The Role: As a Lounge Service Agent you will be responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles. All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation. Principal Accountabilities: Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them Always welcome guests when they arrive at the facility and offer assistance in the lounges Ensure lounges, meeting rooms, conference rooms, kitchen and washrooms are kept clean, tidy and fully stocked at all times Maintain the beverage equipment and stock control of supplies for passenger and crew lounges Maintain a professional image at all times Processing company mail/couriers, internal/external Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner Daily liaison between other Departments within the organisation and with external organisations relating to the efficient operation of the Company Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA Process customer requests with direction from the Operations Manager / Customer Service Manager / LCSA Use and operate communications equipment Remain current with the latest information via use of the internal Company Systems. Adhere to departmental procedures and systems to maintain optimum efficiency and consistency At the start/end of the shift you are responsible for reading and updating the handover from previous Lounge Service Agent Perform other duties as requested Hours of Work: The Operations Department operates 365 days a year. Lounge Service Agents are required to work a shift pattern. Overtime as and when required is agreed with management in advance, for which you will receive lieu time or overtime pay. The opening and closing hours are based on the customer's requirements. Stansted operates on a 24/7 basis. You will be required to work in all weather conditions. Flexibility is required as hours may need to be adjusted to accommodate the levels of business. About You: Team Player Excellent communication skills Able to work on own initiative Experience of working in a 5 customer service environment (desirable) Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Full uniform provided Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Representative, Customer Advisor, Customer Service Advisor may also be considered for this role.
CUSTOMER SERVICE ADVISOR 24k basic plus bonus generous holidays, pension, progression opportunities Monday - Friday Ipswich We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial markets my client is committed to investment and personal development. They are looking for a Customer Service Advisor to join their experienced customer service team. The Role: Processing customers' orders Advising customers on realistic time frames Preparing quotations Customer service advice and support Liaison within internal departments to ensure client time frames are met Answering customers complains & queries. We are looking for ambitious individuals who are keen to learn as this role will lead to a Technical Estimators position The Person: My client is passionate about customer service and continuous improvement and focuses on their customer and employee needs. We would like to interview candidates who are dynamic, driven individuals with experience of providing B2B customer service from either a manufacturing or distribution background. Must have a passion for maths and learning. If you have any of the above qualities or experience, we want to talk to you about an exciting Career opportunity. Interviews are currently taking place. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Mar 25, 2024
Full time
CUSTOMER SERVICE ADVISOR 24k basic plus bonus generous holidays, pension, progression opportunities Monday - Friday Ipswich We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial markets my client is committed to investment and personal development. They are looking for a Customer Service Advisor to join their experienced customer service team. The Role: Processing customers' orders Advising customers on realistic time frames Preparing quotations Customer service advice and support Liaison within internal departments to ensure client time frames are met Answering customers complains & queries. We are looking for ambitious individuals who are keen to learn as this role will lead to a Technical Estimators position The Person: My client is passionate about customer service and continuous improvement and focuses on their customer and employee needs. We would like to interview candidates who are dynamic, driven individuals with experience of providing B2B customer service from either a manufacturing or distribution background. Must have a passion for maths and learning. If you have any of the above qualities or experience, we want to talk to you about an exciting Career opportunity. Interviews are currently taking place. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on (url removed) / (phone number removed). All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Mar 24, 2024
Full time
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on (url removed) / (phone number removed). All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Mar 24, 2024
Full time
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Property Management Administrator - Overview: This is a fantastic opportunity to join an award-winning Estate Agency which offers a progressive and focussed career path. If you enjoy striving for excellence and want to be part of a team that pushes you to be the best version of yourself, this a chance to join a flourishing Property Management operation that has a vision for the future of commercial and business property and rewards and recognises the true excellence of its team members. Our client experience starts with YOU! In providing that personal, professional commercial property agency expertise, you will help us to make sure that our customers get the best possible service at all times. Property Management Administrator - Responsibilities: Delivering an efficient and effective Property Management and facilities coordinator service Liaison between the Block Manager & the Freeholders, Leaseholders, Contractors etc Maintaining standards and complying with legislative requirements Managing the performance of direct reports achieving targets and standards set Various administrative tasks Property Management Administrator - Candidate Requirements: Impeccable written and spoken English Proficiency in Health & Safety A legal understanding of the property market Excellent IT literacy Demonstrable Customer Service and Management experience Willingness to work outside of office hours and weekends to fulfill the function of the role, if necessary, Ability to prioritise work effectively Be able to think on your feet and be reactive to situations as they arise in a calm and professional manner Be able to work alone and on own initiative as well as within a team Property Management Administrator - Working Pattern: Monday to Friday 8:45am - 6pm Property Management Administrator - Remuneration: 24,000 Basic Salary commensurate with experience Plus a share of pooled commissions Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Mar 24, 2024
Full time
Property Management Administrator - Overview: This is a fantastic opportunity to join an award-winning Estate Agency which offers a progressive and focussed career path. If you enjoy striving for excellence and want to be part of a team that pushes you to be the best version of yourself, this a chance to join a flourishing Property Management operation that has a vision for the future of commercial and business property and rewards and recognises the true excellence of its team members. Our client experience starts with YOU! In providing that personal, professional commercial property agency expertise, you will help us to make sure that our customers get the best possible service at all times. Property Management Administrator - Responsibilities: Delivering an efficient and effective Property Management and facilities coordinator service Liaison between the Block Manager & the Freeholders, Leaseholders, Contractors etc Maintaining standards and complying with legislative requirements Managing the performance of direct reports achieving targets and standards set Various administrative tasks Property Management Administrator - Candidate Requirements: Impeccable written and spoken English Proficiency in Health & Safety A legal understanding of the property market Excellent IT literacy Demonstrable Customer Service and Management experience Willingness to work outside of office hours and weekends to fulfill the function of the role, if necessary, Ability to prioritise work effectively Be able to think on your feet and be reactive to situations as they arise in a calm and professional manner Be able to work alone and on own initiative as well as within a team Property Management Administrator - Working Pattern: Monday to Friday 8:45am - 6pm Property Management Administrator - Remuneration: 24,000 Basic Salary commensurate with experience Plus a share of pooled commissions Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.