Role Definition This role,Chief Operating Officer, reports to the Chief Executive Officer. About the Role This dual role, Chief Operating Officer/Chief Financial Officer, requires a strategic thinker who can seamlessly navigate both financial and operational responsibilities. The successful candidate will be accountable for ensuring the financial sustainability of the business and for all operational aspects from the point of receiving a customer order. Patchwork's Client Operations Team is made up of Customer Care and Implementation, and is crucial to the go-live and continued success we have with our clients. This role will be responsible for all post-contractual client obligations and relations. Ensuring the successful implementation and ongoing support of our products, fostering strong client relationships and driving operational excellence to meet and exceed client expectations. Role Responsibilities - Leadership - This role is a leadership position, the role holder is responsible for the development, nurturing, and output of their team and is expected to uphold and contribute to Patchwork's standards of excellence. - Staying informed about industry trends and client needs, providing valuable insights to shape the company's long-term strategy in meeting evolving client demands. - Finance - Developing, executing and leading on financial strategies that align with business goals and objectives. - Build and maintain strong relationships with external stakeholders, including investors, auditors, and financial institutions. - Oversee financial planning, budgeting, forecasting, and reporting. - Provide insightful financial analysis to support key business decisions. - Oversee financial compliance, risk management, and internal controls. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Client Operations - Assume accountability for all operational aspects from the point of receiving a customer order and through the duration of customer contact. - Realise revenue (conversion of contracted ARR to ARR) through the activities of all client operational teams. - Implement and optimise end-to-end operational processes and technological solutions, from fulfilment to customer support, ensuring operational efficiency and effectiveness and a high standard of service delivery across all client operational teams. - Establish and monitor a comprehensive set of operational metrics, including lagging indicators (e.g., financial performance, customer satisfaction), leading indicators (e.g., process efficiency, resource utilisation), and trend data. - Develop and implement KPIs that provide a holistic view of operational performance, ensuring alignment with business goals. - Collaborate with cross-functional teams to integrate operational metrics into strategic planning and decision-making processes. - Utilise data-driven insights to identify areas for improvement, drive operational excellence, and enhance decision-making processes. - Regularly review and analyse operational data to identify trends, risks, and opportunities for optimisation. Role Requirements Essential - Demonstrable experience as CFO, COO and / or in client operations, consultancy, or a related leadership role. - Professional financial qualification (e.g., ACCA, CIMA, or equivalent) and / or Bachelor's degree in Finance, Accounting, Business, or a related field (MBA or equivalent qualification is preferred). - Outstanding communication, interpersonal and leadership skills, with demonstrable experience leading financial and operational teams. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Extensive experience in operational management and success in driving operational efficiency and improvements, preferably in a technology and / or SaaS environment. - Strategic thinker with the ability to align financial and operational goals with a client focus. - Strong financial acumen and analytical skills, with focus on data-driven decision-making. - Proven ability to oversee the successful delivery of client fulfilment and high rate of client retention in a high-risk and high-compliance project environment. Nice to Have - Experience in a tech start-up/scale-up. - Experience or knowledge of the NHS, healthcare, or healthtech industry. - Experience or knowledge of workforce applications. - Experience with SaaS products. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH
Apr 18, 2024
Full time
Role Definition This role,Chief Operating Officer, reports to the Chief Executive Officer. About the Role This dual role, Chief Operating Officer/Chief Financial Officer, requires a strategic thinker who can seamlessly navigate both financial and operational responsibilities. The successful candidate will be accountable for ensuring the financial sustainability of the business and for all operational aspects from the point of receiving a customer order. Patchwork's Client Operations Team is made up of Customer Care and Implementation, and is crucial to the go-live and continued success we have with our clients. This role will be responsible for all post-contractual client obligations and relations. Ensuring the successful implementation and ongoing support of our products, fostering strong client relationships and driving operational excellence to meet and exceed client expectations. Role Responsibilities - Leadership - This role is a leadership position, the role holder is responsible for the development, nurturing, and output of their team and is expected to uphold and contribute to Patchwork's standards of excellence. - Staying informed about industry trends and client needs, providing valuable insights to shape the company's long-term strategy in meeting evolving client demands. - Finance - Developing, executing and leading on financial strategies that align with business goals and objectives. - Build and maintain strong relationships with external stakeholders, including investors, auditors, and financial institutions. - Oversee financial planning, budgeting, forecasting, and reporting. - Provide insightful financial analysis to support key business decisions. - Oversee financial compliance, risk management, and internal controls. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Client Operations - Assume accountability for all operational aspects from the point of receiving a customer order and through the duration of customer contact. - Realise revenue (conversion of contracted ARR to ARR) through the activities of all client operational teams. - Implement and optimise end-to-end operational processes and technological solutions, from fulfilment to customer support, ensuring operational efficiency and effectiveness and a high standard of service delivery across all client operational teams. - Establish and monitor a comprehensive set of operational metrics, including lagging indicators (e.g., financial performance, customer satisfaction), leading indicators (e.g., process efficiency, resource utilisation), and trend data. - Develop and implement KPIs that provide a holistic view of operational performance, ensuring alignment with business goals. - Collaborate with cross-functional teams to integrate operational metrics into strategic planning and decision-making processes. - Utilise data-driven insights to identify areas for improvement, drive operational excellence, and enhance decision-making processes. - Regularly review and analyse operational data to identify trends, risks, and opportunities for optimisation. Role Requirements Essential - Demonstrable experience as CFO, COO and / or in client operations, consultancy, or a related leadership role. - Professional financial qualification (e.g., ACCA, CIMA, or equivalent) and / or Bachelor's degree in Finance, Accounting, Business, or a related field (MBA or equivalent qualification is preferred). - Outstanding communication, interpersonal and leadership skills, with demonstrable experience leading financial and operational teams. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Extensive experience in operational management and success in driving operational efficiency and improvements, preferably in a technology and / or SaaS environment. - Strategic thinker with the ability to align financial and operational goals with a client focus. - Strong financial acumen and analytical skills, with focus on data-driven decision-making. - Proven ability to oversee the successful delivery of client fulfilment and high rate of client retention in a high-risk and high-compliance project environment. Nice to Have - Experience in a tech start-up/scale-up. - Experience or knowledge of the NHS, healthcare, or healthtech industry. - Experience or knowledge of workforce applications. - Experience with SaaS products. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH
Introduction: Here at Enreach we re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow. As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes. As a leading telecoms provider, our customers are at the heart of everything we do, and we re looking for the right person to join us as part of our growing team. An exciting opportunity has arisen in our Marketing team and we re looking for the right person to join us and help us work wonders. The Role We are seeking a detail-oriented, creative, analytical, organised, and collaborative individual to join our team, who has a passion for digital marketing and a drive to achieve measurable results. As Website Content Executive you will be the driving force behind our digital content, and the digital growth of the Enreach UK brand. You will be responsible for creating, managing, and optimising content across our company's website therefore this role requires a strong blend of creative writing skills, technical proficiency, and hands-on experience with day-to-day website management. Key Responsibilities: Create, edit, and publish compelling, SEO-friendly content for our website, including product descriptions, blog posts, landing pages, and more. Informed creation of keyword research alongside keyword groupings with an intention to rank. Consisting of Short, medium and long-term ranking goals. Has the knowledge to create an organic keyword content plan and execute without continuous management oversight. Understands content keyword silos and the ability effectively implement. Manage day-to-day website operations, including content updates, image uploads, and ensuring website functionality. Collaborate closely with the wider teams to ensure a cohesive and engaging online experience for our audience. Optimise website for search engines to improve organic visibility, drive traffic, and increase conversions. Conduct regular website audits to identify and fix technical issues, broken links, and other usability concerns. Monitor website analytics using tools such as GA4 KK1 to track performance, identify trends, and make data-driven decisions. Stay up to date with industry trends and best practices in web content management, SEO, and website optimisation. We are seeking a detail-oriented individual who: Proven experience in web content creation and day-to-day website management. Proficiency in SEO tools such as Google Analytics (GA4), SEMrush, and similar platforms. Hands-on experience with content management systems (CMS) such as WordPress. Solid understanding of website usability principles and best practices. Understanding of PPC and digital advertising is advantageous but not essential. Possesses strong organisational skills and can manage multiple projects simultaneously. Demonstrates a keen eye for detail, ensuring accuracy and consistency in all website content. Is proactive and self-motivated, taking initiative to identify opportunities for improvement. Has a creative mindset, with the ability to generate innovative ideas for engaging online content. Excels in a collaborative team environment, communicating effectively with cross-functional teams. Shows a strong commitment to learning and staying up to date with industry trends. Strong writing, editing, and proofreading skills with impeccable attention to detail. What s in it for me? 23 days holiday (more for long service), plus your birthday off Pension and healthcare scheme Life cover Perkbox access to hundreds of discounts Holiday Purchase Scheme The ability to develop and progress your career. Strong social ethos Part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration, and strong customer focus.
Apr 17, 2024
Full time
Introduction: Here at Enreach we re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow. As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes. As a leading telecoms provider, our customers are at the heart of everything we do, and we re looking for the right person to join us as part of our growing team. An exciting opportunity has arisen in our Marketing team and we re looking for the right person to join us and help us work wonders. The Role We are seeking a detail-oriented, creative, analytical, organised, and collaborative individual to join our team, who has a passion for digital marketing and a drive to achieve measurable results. As Website Content Executive you will be the driving force behind our digital content, and the digital growth of the Enreach UK brand. You will be responsible for creating, managing, and optimising content across our company's website therefore this role requires a strong blend of creative writing skills, technical proficiency, and hands-on experience with day-to-day website management. Key Responsibilities: Create, edit, and publish compelling, SEO-friendly content for our website, including product descriptions, blog posts, landing pages, and more. Informed creation of keyword research alongside keyword groupings with an intention to rank. Consisting of Short, medium and long-term ranking goals. Has the knowledge to create an organic keyword content plan and execute without continuous management oversight. Understands content keyword silos and the ability effectively implement. Manage day-to-day website operations, including content updates, image uploads, and ensuring website functionality. Collaborate closely with the wider teams to ensure a cohesive and engaging online experience for our audience. Optimise website for search engines to improve organic visibility, drive traffic, and increase conversions. Conduct regular website audits to identify and fix technical issues, broken links, and other usability concerns. Monitor website analytics using tools such as GA4 KK1 to track performance, identify trends, and make data-driven decisions. Stay up to date with industry trends and best practices in web content management, SEO, and website optimisation. We are seeking a detail-oriented individual who: Proven experience in web content creation and day-to-day website management. Proficiency in SEO tools such as Google Analytics (GA4), SEMrush, and similar platforms. Hands-on experience with content management systems (CMS) such as WordPress. Solid understanding of website usability principles and best practices. Understanding of PPC and digital advertising is advantageous but not essential. Possesses strong organisational skills and can manage multiple projects simultaneously. Demonstrates a keen eye for detail, ensuring accuracy and consistency in all website content. Is proactive and self-motivated, taking initiative to identify opportunities for improvement. Has a creative mindset, with the ability to generate innovative ideas for engaging online content. Excels in a collaborative team environment, communicating effectively with cross-functional teams. Shows a strong commitment to learning and staying up to date with industry trends. Strong writing, editing, and proofreading skills with impeccable attention to detail. What s in it for me? 23 days holiday (more for long service), plus your birthday off Pension and healthcare scheme Life cover Perkbox access to hundreds of discounts Holiday Purchase Scheme The ability to develop and progress your career. Strong social ethos Part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration, and strong customer focus.
Katie Kelly is a B2B Marketing Consultant with 15 years experience and founder of No Wanky Bollocks. NWB interviews are 3 questions. They are not self-promoting, or carefully selected quotes to make you sound good. They are full of useful, actionable insights from experience, not egos. If you like NWB's style and have something useful to offer, we'd love to interview you. The interviewee is Paul Rouke, Founder and CEO of PRWD in Manchester, UK. 1. Biggest Mistake you made in the last year & how you fixed it? Letting my agency run me, and by doing so driving me to despair and thinking about throwing the towel in. In just two years I had changed from being a specialist working with clients in a 3 person company to running the day to day operations of a 13 person company. My growing business had turned me into a jack of all trades and a master plate juggler, yet I was almost hating how my role in my business was making me feel, pretty much every day. I knew, deep down, I wasn't being true to myself. I was kidding myself that I would become the fantastic company MD that my business needed. Although part of my brain was telling me that I would be a failure if I brought someone in to run my business day-to-day, a small part of my brain was telling me this simply has to happen for my sanity and personal fulfilment. Following advice from my wife and friends, I decided to create an Operations Director role in my agency and bring someone into this role. It has proven to be one of my most important and life changing decisions I have made in the 12 years of owning my business. 2. A lightbulb moment In June 2015 I was grateful to be offered a speaking slot at Elite Camp, which is one of the most respected and highly rated conferences globally in conversion optimisation and business growth. I was speaking alongside some of the industries most influential thought leaders. In the build up to my talk I was nervous, I questioned myself, would people get value from my talk, will my talked be advanced enough? Sat in the audience waiting for my turn to get up and speak, similar concerns and negative feelings were running through my mind. Stood on the stage ready to be introduced, I still wasn't over my nerves. I did my talk, I felt it went OK but nothing more. The following year, my marketing manager emailed me with this: "I was just wondering whether you have an arrangement to speak again at Elite Camp 2016 (and beyond)? If you want, I can fill out the 'speakers wanted' form for you?" My response was "Maybe not for this year now, but certainly next year". After some convincing from my college, I decided to get in touch with the guy who runs the conference - Peep Laja. I know I wasn't 100% happy with my delivery last year, so I expect I wasn't top rated, would they even want me back? So I asked Peep and this was his reply; "I've been thinking. Maybe you'd be a good opening keynote." This was my lightbulb moment. I realised that my own perception of me can be so different to the reality that others see. My lesson? Never, ever lose your sense of perspective. 3. Tip for tomorrow Read this one article I have recently published titled "I am a global thought leader waiting to be found out " - not because I have written in and want to promote me, but because you may just realise that you are not alone and that we should never, ever let the "chimp" side of our brains hold us back from taking on new opportunities which may be outside of our comfort zone.
Apr 15, 2024
Full time
Katie Kelly is a B2B Marketing Consultant with 15 years experience and founder of No Wanky Bollocks. NWB interviews are 3 questions. They are not self-promoting, or carefully selected quotes to make you sound good. They are full of useful, actionable insights from experience, not egos. If you like NWB's style and have something useful to offer, we'd love to interview you. The interviewee is Paul Rouke, Founder and CEO of PRWD in Manchester, UK. 1. Biggest Mistake you made in the last year & how you fixed it? Letting my agency run me, and by doing so driving me to despair and thinking about throwing the towel in. In just two years I had changed from being a specialist working with clients in a 3 person company to running the day to day operations of a 13 person company. My growing business had turned me into a jack of all trades and a master plate juggler, yet I was almost hating how my role in my business was making me feel, pretty much every day. I knew, deep down, I wasn't being true to myself. I was kidding myself that I would become the fantastic company MD that my business needed. Although part of my brain was telling me that I would be a failure if I brought someone in to run my business day-to-day, a small part of my brain was telling me this simply has to happen for my sanity and personal fulfilment. Following advice from my wife and friends, I decided to create an Operations Director role in my agency and bring someone into this role. It has proven to be one of my most important and life changing decisions I have made in the 12 years of owning my business. 2. A lightbulb moment In June 2015 I was grateful to be offered a speaking slot at Elite Camp, which is one of the most respected and highly rated conferences globally in conversion optimisation and business growth. I was speaking alongside some of the industries most influential thought leaders. In the build up to my talk I was nervous, I questioned myself, would people get value from my talk, will my talked be advanced enough? Sat in the audience waiting for my turn to get up and speak, similar concerns and negative feelings were running through my mind. Stood on the stage ready to be introduced, I still wasn't over my nerves. I did my talk, I felt it went OK but nothing more. The following year, my marketing manager emailed me with this: "I was just wondering whether you have an arrangement to speak again at Elite Camp 2016 (and beyond)? If you want, I can fill out the 'speakers wanted' form for you?" My response was "Maybe not for this year now, but certainly next year". After some convincing from my college, I decided to get in touch with the guy who runs the conference - Peep Laja. I know I wasn't 100% happy with my delivery last year, so I expect I wasn't top rated, would they even want me back? So I asked Peep and this was his reply; "I've been thinking. Maybe you'd be a good opening keynote." This was my lightbulb moment. I realised that my own perception of me can be so different to the reality that others see. My lesson? Never, ever lose your sense of perspective. 3. Tip for tomorrow Read this one article I have recently published titled "I am a global thought leader waiting to be found out " - not because I have written in and want to promote me, but because you may just realise that you are not alone and that we should never, ever let the "chimp" side of our brains hold us back from taking on new opportunities which may be outside of our comfort zone.
About The Role HomeServe are currently recruiting for a Senior CRO Manager to join the Digital Delivery Team in Walsall. The successful candidate will have proven experience of driving digital optimisation and conversion improvements through leading CRO programmes. Analytical, evaluative, and problem-solving abilities are also essential click apply for full job details
Apr 12, 2024
Full time
About The Role HomeServe are currently recruiting for a Senior CRO Manager to join the Digital Delivery Team in Walsall. The successful candidate will have proven experience of driving digital optimisation and conversion improvements through leading CRO programmes. Analytical, evaluative, and problem-solving abilities are also essential click apply for full job details