Health Case Management Limited (HCML)
Manchester, Lancashire
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Apr 19, 2024
Full time
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Job Description We are looking for a Business Development Manager to engage with House Builders and Developers to pitch and win instructions for new homes stock that our sales teams will then take to market. This role is field-based and there will be times where you will need to be available over the occasional weekend (site launches etc.). With your property industry knowledge and network, you will develop new client relationships with tried-and-tested methods, seeking opportunities for further business across the wider Group, as a one stop shop for the client s end customer (Part Exchange, Financial Services and Conveyancing etc.).OTE - £70,000 - Uncapped Commission - Career Progression Key responsibilities of a Business Development Manager You ll use your hunter s approach to source new opportunities and follow up on leads from our own estate agency network. You ll complete pricing and marketing reports for your clients, involving our Land Management team to deliver downstream income opportunities for them; ensuring processes fall in line with all business requirements at all times including Estate Agency legislation, Data Protection, Consumer Code All of the good stuff that keeps us legal and compliant!You will then hand over the operational elements of sales and marketing to your account manager colleagues, remaining close to the client throughout. Skills and experience required to be a successful Business Development Manager You re a hunter-gatherer, when it comes to sales and business development; proven with a track record of rolling up your sleeves and bringing home the goods You understand the problems, opportunities and language of the industry that we re in and you re able to engage and influence at a senior level You are thorough and precise in what you do, clearly communicating with everyone around you at all stages of the relationship You are a car driver You ll be on the road for the vast majority of your working week What's in it for you as our Business Development Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00194
Apr 19, 2024
Full time
Job Description We are looking for a Business Development Manager to engage with House Builders and Developers to pitch and win instructions for new homes stock that our sales teams will then take to market. This role is field-based and there will be times where you will need to be available over the occasional weekend (site launches etc.). With your property industry knowledge and network, you will develop new client relationships with tried-and-tested methods, seeking opportunities for further business across the wider Group, as a one stop shop for the client s end customer (Part Exchange, Financial Services and Conveyancing etc.).OTE - £70,000 - Uncapped Commission - Career Progression Key responsibilities of a Business Development Manager You ll use your hunter s approach to source new opportunities and follow up on leads from our own estate agency network. You ll complete pricing and marketing reports for your clients, involving our Land Management team to deliver downstream income opportunities for them; ensuring processes fall in line with all business requirements at all times including Estate Agency legislation, Data Protection, Consumer Code All of the good stuff that keeps us legal and compliant!You will then hand over the operational elements of sales and marketing to your account manager colleagues, remaining close to the client throughout. Skills and experience required to be a successful Business Development Manager You re a hunter-gatherer, when it comes to sales and business development; proven with a track record of rolling up your sleeves and bringing home the goods You understand the problems, opportunities and language of the industry that we re in and you re able to engage and influence at a senior level You are thorough and precise in what you do, clearly communicating with everyone around you at all stages of the relationship You are a car driver You ll be on the road for the vast majority of your working week What's in it for you as our Business Development Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00194
LV Logistics currently have an opportunity for an experienced Project Coordinator to join our dynamic team based in Middlesbrough . You will join us on a full time, permanent basis and in return will receive a competitive salary, LV Logistics are a market leader in the shipping and transport industry, with 11 UK offices and many others in strategic locations across the globe. About the role: As our Project Coordinator, you will be acting on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs formalities. Key responsibilities of our Project Coordinator: Working in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigating and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc as necessary. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Ensuring that goods are shipped in the most timely and efficient manner according to documented processes and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. Utilising the LV software system in order to facilitate material movement, planning and scheduling. Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Organising and maintaining hard copy and electronic documentation supporting order fulfilment, distribution means, pricing, and contractual obligations. Ensuring Trade compliance with other countries regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. What we are looking for in our Project Coordinator: Essential - Good working knowledge of the logistics industry Desirable - Experience in a similar role i.e project freight forwarding Essential - Motivated, Resourceful, able to organise own workload and balance competing demands. Essential - Must be flexible in their approach to the role. Essential - Must be eligible to work in the UK and capable of international travel. Why Join Us? Competitive Salary & Benefits Package: We offer an attractive salary and benefits package, including: Performance bonuses 25 days annual leave + Bank holidays + your birthday off if it falls on a working day! Bike2Work Scheme Electric Car Salary Sacrifice Scheme Healthcare Plan Wellbeing Package including discounted gym memberships, mental health support, GP anytime service. Occupational Sick pay Career Development Opportunities: With our commitment to training and development, you will have the chance to grow professionally and take on new challenges. Dynamic Work Environment: Join a team of passionate professionals in an environment that fosters creativity, innovation, and collaboration. Impact: Play a crucial role in the success of our operations and the satisfaction of our clients, making a real difference in the logistics landscape. Please note, only successful candidates will be contacted. If you feel you have the skills and experience to become our Project Coordinator , then please click apply today we d love to hear from you!
Apr 19, 2024
Full time
LV Logistics currently have an opportunity for an experienced Project Coordinator to join our dynamic team based in Middlesbrough . You will join us on a full time, permanent basis and in return will receive a competitive salary, LV Logistics are a market leader in the shipping and transport industry, with 11 UK offices and many others in strategic locations across the globe. About the role: As our Project Coordinator, you will be acting on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs formalities. Key responsibilities of our Project Coordinator: Working in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigating and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc as necessary. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Ensuring that goods are shipped in the most timely and efficient manner according to documented processes and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. Utilising the LV software system in order to facilitate material movement, planning and scheduling. Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Organising and maintaining hard copy and electronic documentation supporting order fulfilment, distribution means, pricing, and contractual obligations. Ensuring Trade compliance with other countries regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. What we are looking for in our Project Coordinator: Essential - Good working knowledge of the logistics industry Desirable - Experience in a similar role i.e project freight forwarding Essential - Motivated, Resourceful, able to organise own workload and balance competing demands. Essential - Must be flexible in their approach to the role. Essential - Must be eligible to work in the UK and capable of international travel. Why Join Us? Competitive Salary & Benefits Package: We offer an attractive salary and benefits package, including: Performance bonuses 25 days annual leave + Bank holidays + your birthday off if it falls on a working day! Bike2Work Scheme Electric Car Salary Sacrifice Scheme Healthcare Plan Wellbeing Package including discounted gym memberships, mental health support, GP anytime service. Occupational Sick pay Career Development Opportunities: With our commitment to training and development, you will have the chance to grow professionally and take on new challenges. Dynamic Work Environment: Join a team of passionate professionals in an environment that fosters creativity, innovation, and collaboration. Impact: Play a crucial role in the success of our operations and the satisfaction of our clients, making a real difference in the logistics landscape. Please note, only successful candidates will be contacted. If you feel you have the skills and experience to become our Project Coordinator , then please click apply today we d love to hear from you!
The Director, UKI, Partner sales spearheads a team dedicated to driving pivotal initiatives, fostering rapid growth, and facilitating expansive reach throughout the UKI sales region. This pivotal role entails crafting partner sales strategies, pinpointing key programs, and orchestrating a cross-functional team to achieve substantial sales growth. Key Responsibilities: Develop and execute the partner sales strategy tailored to the UKI sales region, aligning closely with the Worldwide Channel & Alliances Sales Plan. Cultivate and nurture a robust network of strategic partners and influencers across the UKI region, fostering trust and alignment with Zscaler's innovative solutions. Collaborate closely with in-country, regional, and global Partner Business Managers to ensure seamless communication and consistent execution of Zscaler strategies for optimal partner outcomes. Lead the implementation of marketing initiatives and opportunity identification programs, facilitating the dissemination of sales messaging through collateral and the Partner Portal. Coordinate with sales teams to deliver comprehensive training programs for our Partnerships, enhancing their capabilities and effectiveness in driving sales. Leverage industry knowledge and expertise to strategically influence the market within the assigned geographic area. Provide insightful market information to sales and alliances leadership, including competitor analysis, pricing dynamics, sales trends, and success stories. Act as a liaison between Sales Management and other Zscaler functional groups (e.g., products, operations, marketing) across the UKI region, ensuring alignment and synergy. Drive strategic alliances with channel partners, collaborating with Sales leadership on standard and referral activities, partner updates, campaigns, and key initiatives. Collaborate closely with Zscaler's Regional Vice Presidents (RVPs), Regional Sales Managers (RSMS), Partner Business Managers (PBMs), and the EMEA Channel Vice President to refine and execute Partner Strategy in region. Lead and mentor a diverse matrix team, providing guidance, support, and talent development initiatives. Ensure effective communication by delivering regular progress updates, key performance indicators (KPIs), and actionable insights to Sales, RVPs, and Worldwide Alliances leadership. Travel to various geographic areas as needed to lead partner discussions and initiatives within the assigned regions. Qualifications and Experience: Proven leadership track record within a partner management, channel sales, and strategic alliances role within the SaaS enterprise software industry. Strong leadership skills with experience in managing cross-functional teams to achieve ambitious sales targets. Exceptional communication and negotiation abilities, with the capacity to build and maintain strong partnerships. Strategic thinker with a keen market sense and the ability to analyse trends and opportunities effectively. Bachelor's degree; MBA preferred. Willingness to travel as required.
Apr 19, 2024
Full time
The Director, UKI, Partner sales spearheads a team dedicated to driving pivotal initiatives, fostering rapid growth, and facilitating expansive reach throughout the UKI sales region. This pivotal role entails crafting partner sales strategies, pinpointing key programs, and orchestrating a cross-functional team to achieve substantial sales growth. Key Responsibilities: Develop and execute the partner sales strategy tailored to the UKI sales region, aligning closely with the Worldwide Channel & Alliances Sales Plan. Cultivate and nurture a robust network of strategic partners and influencers across the UKI region, fostering trust and alignment with Zscaler's innovative solutions. Collaborate closely with in-country, regional, and global Partner Business Managers to ensure seamless communication and consistent execution of Zscaler strategies for optimal partner outcomes. Lead the implementation of marketing initiatives and opportunity identification programs, facilitating the dissemination of sales messaging through collateral and the Partner Portal. Coordinate with sales teams to deliver comprehensive training programs for our Partnerships, enhancing their capabilities and effectiveness in driving sales. Leverage industry knowledge and expertise to strategically influence the market within the assigned geographic area. Provide insightful market information to sales and alliances leadership, including competitor analysis, pricing dynamics, sales trends, and success stories. Act as a liaison between Sales Management and other Zscaler functional groups (e.g., products, operations, marketing) across the UKI region, ensuring alignment and synergy. Drive strategic alliances with channel partners, collaborating with Sales leadership on standard and referral activities, partner updates, campaigns, and key initiatives. Collaborate closely with Zscaler's Regional Vice Presidents (RVPs), Regional Sales Managers (RSMS), Partner Business Managers (PBMs), and the EMEA Channel Vice President to refine and execute Partner Strategy in region. Lead and mentor a diverse matrix team, providing guidance, support, and talent development initiatives. Ensure effective communication by delivering regular progress updates, key performance indicators (KPIs), and actionable insights to Sales, RVPs, and Worldwide Alliances leadership. Travel to various geographic areas as needed to lead partner discussions and initiatives within the assigned regions. Qualifications and Experience: Proven leadership track record within a partner management, channel sales, and strategic alliances role within the SaaS enterprise software industry. Strong leadership skills with experience in managing cross-functional teams to achieve ambitious sales targets. Exceptional communication and negotiation abilities, with the capacity to build and maintain strong partnerships. Strategic thinker with a keen market sense and the ability to analyse trends and opportunities effectively. Bachelor's degree; MBA preferred. Willingness to travel as required.
Head of Project Management Competitive Salary Lincoln, Full Time, Perm An excellent opportunity to join a well-respected, market service leader experiencing sustainable growth. You will be managing multiple, complex projects ensuring successful delivery within the scope, schedule and budgets of the projects. You will have proven experience of strategic planning, communication and string leadership skills. Duties of the Head of Project Management will include: Development of comprehensive project plans.Management of project managers to ensure alignment of project objectives to customer and organisation objectives.Review of project progress, identifying risks and implementation of mitigation strategiesAssist with the pricing of major contracts.Contract review, ensuring that the tender to execution phase is successfully completedContract negotiations with customers and suppliersManagement of contract variations, ensuring that out-of-scope activities have been agreed to ensure commercial coverageRegular review of project costs against budget and const control.Ensure gate reviews are conducted and signed off.Review financial reports, forecasts and profitability analysis to identify trends, making informed decisions.Ensure invoicing is accurate and timely.Conduct risk assessments, evaluating potential impacts on costs, timelines and agreed deliverables.Implementation of risk management plans throughout the project lifecycle.Establish and maintain relationships with key stakeholders.Transparent communication of project status, potentials risks.Address stakeholder comcerns promptly and proactively throughout the project lifecycle, managing expectations.Optimise productivity, ensuring project milestones are met through the effective allocation of resources.Collaboration with the HR team to recruit, onboard and manage staff and key contractors.Manage and support the project teams.Ensure HSE and environmental compliance across projects and teams.Lead the compilation of risk assessments. Requirements for the Head of Project Management: Bachelor's degree in engineering, Business Administration, Alternatively HNC/HND with a proven track record of Programme Management.A professional qualification in project management (e.g., APMPQ, PRINCE2) is desirable.Significant experience in project/programme management within an engineering industry.Proficiency in project management tools and software, such as Microsoft Project, Primavera, or similar applications.Must have successfully completed IOSH Managing Safely training or an equivalent qualification.
Apr 19, 2024
Full time
Head of Project Management Competitive Salary Lincoln, Full Time, Perm An excellent opportunity to join a well-respected, market service leader experiencing sustainable growth. You will be managing multiple, complex projects ensuring successful delivery within the scope, schedule and budgets of the projects. You will have proven experience of strategic planning, communication and string leadership skills. Duties of the Head of Project Management will include: Development of comprehensive project plans.Management of project managers to ensure alignment of project objectives to customer and organisation objectives.Review of project progress, identifying risks and implementation of mitigation strategiesAssist with the pricing of major contracts.Contract review, ensuring that the tender to execution phase is successfully completedContract negotiations with customers and suppliersManagement of contract variations, ensuring that out-of-scope activities have been agreed to ensure commercial coverageRegular review of project costs against budget and const control.Ensure gate reviews are conducted and signed off.Review financial reports, forecasts and profitability analysis to identify trends, making informed decisions.Ensure invoicing is accurate and timely.Conduct risk assessments, evaluating potential impacts on costs, timelines and agreed deliverables.Implementation of risk management plans throughout the project lifecycle.Establish and maintain relationships with key stakeholders.Transparent communication of project status, potentials risks.Address stakeholder comcerns promptly and proactively throughout the project lifecycle, managing expectations.Optimise productivity, ensuring project milestones are met through the effective allocation of resources.Collaboration with the HR team to recruit, onboard and manage staff and key contractors.Manage and support the project teams.Ensure HSE and environmental compliance across projects and teams.Lead the compilation of risk assessments. Requirements for the Head of Project Management: Bachelor's degree in engineering, Business Administration, Alternatively HNC/HND with a proven track record of Programme Management.A professional qualification in project management (e.g., APMPQ, PRINCE2) is desirable.Significant experience in project/programme management within an engineering industry.Proficiency in project management tools and software, such as Microsoft Project, Primavera, or similar applications.Must have successfully completed IOSH Managing Safely training or an equivalent qualification.
Every day, millions of people from over 190 countries trust us to handle their precious creative ideas. Since making our name with quick & simple file-sharing, WeTransfer has evolved to help creators organize, share, and get feedback on their work - from inception right up to delivery. We showcase the best brands to more than 80 million users per month, and our editorial platform WePresent has championed unexpected stories of creativity from around the globe and features collaborations from world-famous artists, too. Sounds like fun, right? Allow us to sweeten the deal: as a certified B Corporation, we do all of this while using business as a force for good, balancing people, the planet, and profit along the way. In March 2020, WeTransfer was designated as a Certified B Corporation , confirming its ambition to strengthen its values-driven approach to responsible technology and business. As a certified B Corporation, WeTransfer supports issues such as climate change by maintaining a climate-neutral status and aiming to reduce its carbon footprint by 30% by 2025. The company is also focused on promoting diversity and inclusion and championing employee mental health. Every single day, millions of people from over 190 countries trust us with handling their precious creative ideas. Since making our name with quick & simple file-sharing, WeTransfer has evolved to helping creators organize, share, and get feedback on their work - from inception right up to delivery. We showcase the best brands to more than 80 million users per month, and our editorial platform WePresent has championed unexpected stories of creativity from around the globe, as well as featuring collaborations from world-famous artists, too. Sounds like fun, right? Allow us to sweeten the deal: as a certified B Corporation, we do all of this while using business as a force for good, balancing people, planet, and profit along the way. In this newly created position of Senior Director - Tax and Rewards reporting to our CFO/COO, you will play a critical role in shaping and executing our tax strategy while overseeing the design and implementation of our employee total rewards programs including compensation, benefits and perks, as well as Payroll. Our ideal candidate will possess a deep understanding of tax especially across Europe and the US, a proven track record in optimizing tax positions, and a strategic mindset to enhance our employee benefits and rewards initiatives. Key Responsibilities: Tax Strategy and Compliance: Lead all aspects of the global tax function Be responsible for providing strategic direction and tax planning for both corporate and indirect tax Liaise directly with our CFO and our Senior Management providing group updates and proposals for future tax projects Oversee the global tax compliance requirements, tax provision calculations, tax disclosures and internal controls Responsible for managing the relationship with third party providers and stakeholders Manage and update where necessary the global transfer pricing policy and compliance and provide tax advice on intercompany arrangements Act as lead in supporting external audits of tax Support the business with ad-hoc tax projects as they arise Employee Rewards Lead the implementation of competitive and effective employee rewards programs (including equity) Collaborate closely with our People Operations Team to ensure that our benefits programmes are running smoothly and are managed effectively through Payroll Continuously evaluate and enhance employee benefits and rewards programmes to attract and retain top talent Together with your team owning all rewards related processes Payroll and employment taxes Lead on a process improvement project for Payroll and work cross functionally to establish potential areas for automation and integrations, as well as develop an improvement implementation plan Working with the People Operations and Finance teams to maintain effective systems of control over the end-to-end payroll process Ensure payroll and employment benefits are set up optimally to align with tax legislation Building and maintaining integrations with our HRIS system, Workday and benefit providers Ensure that payroll is delivered in accordance with company policy, employee contracts and country legislation, including the retention of records as required by law Cross-Functional Collaboration: Collaborate with Finance, Legal, and People teams to ensure alignment of tax and rewards strategies with overall business goals Provide guidance and support to internal stakeholders on tax and rewards matters together with your team Leadership and Team Development: Lead and mentor a high-performing team, fostering a collaborative and innovative work environment. Stay informed on industry best practices and trends, applying this knowledge to drive continuous improvement within the department. Qualifications: Bachelor's degree in Accounting, Finance, or a related field; Master's degree and CPA designation preferred. 10+ years of proven experience in tax planning and compliance. Good knowledge of tax laws and regulations. Strong background in designing and managing employee rewards programs. Excellent leadership and team management skills. Exceptional analytical and strategic thinking abilities. Effective communication and collaboration skills.
Apr 19, 2024
Full time
Every day, millions of people from over 190 countries trust us to handle their precious creative ideas. Since making our name with quick & simple file-sharing, WeTransfer has evolved to help creators organize, share, and get feedback on their work - from inception right up to delivery. We showcase the best brands to more than 80 million users per month, and our editorial platform WePresent has championed unexpected stories of creativity from around the globe and features collaborations from world-famous artists, too. Sounds like fun, right? Allow us to sweeten the deal: as a certified B Corporation, we do all of this while using business as a force for good, balancing people, the planet, and profit along the way. In March 2020, WeTransfer was designated as a Certified B Corporation , confirming its ambition to strengthen its values-driven approach to responsible technology and business. As a certified B Corporation, WeTransfer supports issues such as climate change by maintaining a climate-neutral status and aiming to reduce its carbon footprint by 30% by 2025. The company is also focused on promoting diversity and inclusion and championing employee mental health. Every single day, millions of people from over 190 countries trust us with handling their precious creative ideas. Since making our name with quick & simple file-sharing, WeTransfer has evolved to helping creators organize, share, and get feedback on their work - from inception right up to delivery. We showcase the best brands to more than 80 million users per month, and our editorial platform WePresent has championed unexpected stories of creativity from around the globe, as well as featuring collaborations from world-famous artists, too. Sounds like fun, right? Allow us to sweeten the deal: as a certified B Corporation, we do all of this while using business as a force for good, balancing people, planet, and profit along the way. In this newly created position of Senior Director - Tax and Rewards reporting to our CFO/COO, you will play a critical role in shaping and executing our tax strategy while overseeing the design and implementation of our employee total rewards programs including compensation, benefits and perks, as well as Payroll. Our ideal candidate will possess a deep understanding of tax especially across Europe and the US, a proven track record in optimizing tax positions, and a strategic mindset to enhance our employee benefits and rewards initiatives. Key Responsibilities: Tax Strategy and Compliance: Lead all aspects of the global tax function Be responsible for providing strategic direction and tax planning for both corporate and indirect tax Liaise directly with our CFO and our Senior Management providing group updates and proposals for future tax projects Oversee the global tax compliance requirements, tax provision calculations, tax disclosures and internal controls Responsible for managing the relationship with third party providers and stakeholders Manage and update where necessary the global transfer pricing policy and compliance and provide tax advice on intercompany arrangements Act as lead in supporting external audits of tax Support the business with ad-hoc tax projects as they arise Employee Rewards Lead the implementation of competitive and effective employee rewards programs (including equity) Collaborate closely with our People Operations Team to ensure that our benefits programmes are running smoothly and are managed effectively through Payroll Continuously evaluate and enhance employee benefits and rewards programmes to attract and retain top talent Together with your team owning all rewards related processes Payroll and employment taxes Lead on a process improvement project for Payroll and work cross functionally to establish potential areas for automation and integrations, as well as develop an improvement implementation plan Working with the People Operations and Finance teams to maintain effective systems of control over the end-to-end payroll process Ensure payroll and employment benefits are set up optimally to align with tax legislation Building and maintaining integrations with our HRIS system, Workday and benefit providers Ensure that payroll is delivered in accordance with company policy, employee contracts and country legislation, including the retention of records as required by law Cross-Functional Collaboration: Collaborate with Finance, Legal, and People teams to ensure alignment of tax and rewards strategies with overall business goals Provide guidance and support to internal stakeholders on tax and rewards matters together with your team Leadership and Team Development: Lead and mentor a high-performing team, fostering a collaborative and innovative work environment. Stay informed on industry best practices and trends, applying this knowledge to drive continuous improvement within the department. Qualifications: Bachelor's degree in Accounting, Finance, or a related field; Master's degree and CPA designation preferred. 10+ years of proven experience in tax planning and compliance. Good knowledge of tax laws and regulations. Strong background in designing and managing employee rewards programs. Excellent leadership and team management skills. Exceptional analytical and strategic thinking abilities. Effective communication and collaboration skills.
A career in our Financial Services Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. You'll help our clients with their tax structuring while helping to address the challenges of the continuously changing tax world, both locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct.
Apr 19, 2024
Full time
A career in our Financial Services Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. You'll help our clients with their tax structuring while helping to address the challenges of the continuously changing tax world, both locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed The Non-life Actuarial team, based in the Baker Street office, forms part of BDO's Financial Services business unit, and provides advice on a wide range of actuarial issues. Its work includes assurance services, reserve reviews, capital calculations, Solvency II actuarial function duties and reporting, IFRS 17 transition, M&A due diligence reviews, section 166 skilled person reviews, as well as external and internal audit support, corporate governance and risk advisory. Clients include London underwriters, Syndicates at Lloyd's, P&I clubs, captive insurers, and other insurance and reinsurance entities underwriting commercial and personal lines. This role is a highly commercial role in this team and will be tasked with growing the portfolio through business development activities as well as ongoing client activities. You'll also be responsible for the team offering a range of actuarial services to a portfolio of clients within the insurance industry. This is expected to primarily include reserving, capital calculations and Solvency II actuarial function duties, but may also include risk modelling, model validation, IFRS 17 support etc. You'll be someone who is A qualified general insurance Actuary A proven track record of delivering growth and business development A proven people leader with experience of leading and developing teams Able to demonstrate extensive consulting experience An excellent communication and presentation skills Well versed in and can demonstrate experience of reserving, Solvency II technical provisions and capital calculations (internal models and the standard formula). Pricing and risk management experience a benefit. IT literate to a high level including an expert in MS Excel Able to manage and deliver concurrent projects at any one time You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We know that collaboration is the key to creating value for those we work with and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 19, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed The Non-life Actuarial team, based in the Baker Street office, forms part of BDO's Financial Services business unit, and provides advice on a wide range of actuarial issues. Its work includes assurance services, reserve reviews, capital calculations, Solvency II actuarial function duties and reporting, IFRS 17 transition, M&A due diligence reviews, section 166 skilled person reviews, as well as external and internal audit support, corporate governance and risk advisory. Clients include London underwriters, Syndicates at Lloyd's, P&I clubs, captive insurers, and other insurance and reinsurance entities underwriting commercial and personal lines. This role is a highly commercial role in this team and will be tasked with growing the portfolio through business development activities as well as ongoing client activities. You'll also be responsible for the team offering a range of actuarial services to a portfolio of clients within the insurance industry. This is expected to primarily include reserving, capital calculations and Solvency II actuarial function duties, but may also include risk modelling, model validation, IFRS 17 support etc. You'll be someone who is A qualified general insurance Actuary A proven track record of delivering growth and business development A proven people leader with experience of leading and developing teams Able to demonstrate extensive consulting experience An excellent communication and presentation skills Well versed in and can demonstrate experience of reserving, Solvency II technical provisions and capital calculations (internal models and the standard formula). Pricing and risk management experience a benefit. IT literate to a high level including an expert in MS Excel Able to manage and deliver concurrent projects at any one time You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We know that collaboration is the key to creating value for those we work with and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Head of Strategic Account ManagementJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: As a Head of Strategic Accounts you will help shape and define the sales strategy for our most important customers, focussing on driving new value creation initiatives. You will work closely with your team to deliver outstanding results and execute on some compelling propositions to grow and retain value within the base.You're experienced at bringing highly effective teams together, exciting them about the journey ahead and delivering great results that drive growth. You're a leader who inspires, motivates and takes pride creating a supportive environment where everyone engages well and works towards that common goal. You're a natural mentor and coach to more junior team members. You thrive on change and have a track record in over exceeding targets.Day-to-day, you will:• Maximize revenue growth for by managing & growing existing Access customers by planning, forecasting and executing all aspect of revenue generation.• Create and maintain our internal value proposition• Motivate, train, educate and assist our internal Account Management and Pre-sales teams to be capable of presenting our value proposition• Directly support team members in the closing of any opportunities requiring assistance.• Manage individual sales campaigns were required.• Report on AM performance metrics from lead generation, activity, pipeline status, conversion rates and revenue generation, all of which should be managed via Salesforce.• Work alongside Marketing to define lead generation campaigns, follow-up and reporting• Identify and develop an understanding of competitive offerings and how to compete and win against each of them• Provide the highest level of customer service and technical expertise to customers at all times• You may be required to attend exhibitions, host seminars, present sales ideas or attend meetings in support of other salespeople which may include nights away from home• Software demonstrations are arranged and delivered with a confident and positive approach. Value and Insight are accurately referenced throughout.• Confidence and persuasive manner.• Tight organisational and time management skills.• Pricing quotations are accurate & in line with agreed pricing• Information is given on the full range of products and services including clear reference to Value & Insight where appropriate.• Forecasts are accurate and timely.Your skills and experiences:• Sales team management experience within a software/SaaS sales environment.• 5 + years success leading a team of individual contributors and sales managers within a SaaS environment. • Strong Business Development, Relationship management & Account management is required.• Knowledge of solution and value-based selling methodologies.• Willingness and ability to spend up to 50% of your time at client and prospect meetings• Any ad-hoc duties.• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude.• Strategic and problem-solving mindset, focused on results and business goals.• Excellent communication skills with an ability to build rapport at all levels of an organisation.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Apr 19, 2024
Full time
Head of Strategic Account ManagementJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: As a Head of Strategic Accounts you will help shape and define the sales strategy for our most important customers, focussing on driving new value creation initiatives. You will work closely with your team to deliver outstanding results and execute on some compelling propositions to grow and retain value within the base.You're experienced at bringing highly effective teams together, exciting them about the journey ahead and delivering great results that drive growth. You're a leader who inspires, motivates and takes pride creating a supportive environment where everyone engages well and works towards that common goal. You're a natural mentor and coach to more junior team members. You thrive on change and have a track record in over exceeding targets.Day-to-day, you will:• Maximize revenue growth for by managing & growing existing Access customers by planning, forecasting and executing all aspect of revenue generation.• Create and maintain our internal value proposition• Motivate, train, educate and assist our internal Account Management and Pre-sales teams to be capable of presenting our value proposition• Directly support team members in the closing of any opportunities requiring assistance.• Manage individual sales campaigns were required.• Report on AM performance metrics from lead generation, activity, pipeline status, conversion rates and revenue generation, all of which should be managed via Salesforce.• Work alongside Marketing to define lead generation campaigns, follow-up and reporting• Identify and develop an understanding of competitive offerings and how to compete and win against each of them• Provide the highest level of customer service and technical expertise to customers at all times• You may be required to attend exhibitions, host seminars, present sales ideas or attend meetings in support of other salespeople which may include nights away from home• Software demonstrations are arranged and delivered with a confident and positive approach. Value and Insight are accurately referenced throughout.• Confidence and persuasive manner.• Tight organisational and time management skills.• Pricing quotations are accurate & in line with agreed pricing• Information is given on the full range of products and services including clear reference to Value & Insight where appropriate.• Forecasts are accurate and timely.Your skills and experiences:• Sales team management experience within a software/SaaS sales environment.• 5 + years success leading a team of individual contributors and sales managers within a SaaS environment. • Strong Business Development, Relationship management & Account management is required.• Knowledge of solution and value-based selling methodologies.• Willingness and ability to spend up to 50% of your time at client and prospect meetings• Any ad-hoc duties.• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude.• Strategic and problem-solving mindset, focused on results and business goals.• Excellent communication skills with an ability to build rapport at all levels of an organisation.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Role Profile Develop, implement and maintain the process and technology solutions required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with IP&ES team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. Strong focus on bid opportunities. To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally. Close cooperation with IP&ES stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities. Key Accountability Areas Manages the local pricing day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate. Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids. Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit Undertake negotiations with the Global network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards. Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions. Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business. Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns. Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company's performance levels. To manage the Master Quote File and review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee, number of bookings managed, number of quotations closed. Must be able to provide guidance to the staff on their results through the Log Book in order for them to see weaknesses, strengths and ways on improving efficiency of their working day. Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike. Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity. Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained. Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up. Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations. Manage all RFQ's that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ. Regularly gain pricing options against our product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers. Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested. Centrally upload all RFQ's into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success. Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor.
Apr 19, 2024
Full time
Role Profile Develop, implement and maintain the process and technology solutions required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with IP&ES team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. Strong focus on bid opportunities. To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally. Close cooperation with IP&ES stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities. Key Accountability Areas Manages the local pricing day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate. Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids. Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit Undertake negotiations with the Global network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards. Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions. Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business. Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns. Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company's performance levels. To manage the Master Quote File and review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee, number of bookings managed, number of quotations closed. Must be able to provide guidance to the staff on their results through the Log Book in order for them to see weaknesses, strengths and ways on improving efficiency of their working day. Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike. Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity. Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained. Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up. Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations. Manage all RFQ's that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ. Regularly gain pricing options against our product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers. Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested. Centrally upload all RFQ's into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success. Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor.
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Apr 19, 2024
Full time
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Role is based in Nottingham NG2 hub 2 days a week. Full Flexi-time and Flexi-hours. Combined package is £69,137 (Base+Pens STC) See full application to learn more. You need to be Qualified for this role Please apply before 11:55 pm on Thursday 2nd May 2024 and reach out to me to learn more. About our Team Based in Nottingham and part of Business, Assets and International Assets, Residence & Valuation (AR&V), Shares and Assets Valuation's (SAV) job is to provide specialist valuations on everything from chattels, livestock and shares to Intellectual Property as part of HMRC compliance activity. Our Valuers involve providing specialist valuation expertise when working with other stakeholders across HMRC, as well as while negotiating effectively with customers or their appointed valuation experts. Job Description Your role within SAV will be as a Valuer in the Intangibles and Intellectual Property Team, specialising in the valuation of goodwill, software, licences and intellectual property such as trademarks, patents and technical know-how. With your transferrable skills and your drive and ability to improve your specialised area of valuation knowledge, we will fully support you with a training plan to better you as a Valuer. Most of the valuations you will take ownership of, will involve multi-national enterprises and require the need to consider international tax issues such as transfer pricing and fair value accounting. Liaising with customers verbally and in writing on valuation and tax technical matters, continually putting your knowledge and skills into practice. Providing clear leadership on valuation aspects while using your soft skills to manage high profile stakeholders, both internal and external, providing challenge where necessary. Over the years SAV has developed a level of expertise and the breadth of the work undertaken by SAV requires the Valuer to be experts not only in valuation methodology but to have finely honed negotiation skills too. The role of a Valuer in business valuation is encompassed within the Royal Institution of Chartered Surveyors (RICS) and we will support you in becoming members of this organisation. We will also support you through your RICS Assessment of Professional Competence for the Business Valuation Faculty leading to full RICS membership. Person Specification As an Intangibles and Intellectual Property Valuer, you will lead on the following:- Taking ownership on the valuation of a number of high value, complex or sensitive valuations. Working with HMRC s Customer Compliance Group, particularly Large Business and Mid-sized Business and collaborating with HMRC s Technical teams including Accountancy and Transfer Pricing where valuation issues arise. Developing a deep understanding of the evolving valuation principles involved in this area of work whilst collaborating with other Valuers by sharing technical knowledge and providing coaching. Essential Criteria Excellent stakeholder engagement, communication and influencing. Demonstrate an understanding of complex valuation, tax or accountancy issues. Excellent evidence-based decision-making skills and confidence in owning and communicating those decisions. Evidence of complex business value experience or Tax Compliance experience. Hold one of the following qualifications (or equivalents) and be able to show a history of post qualification experience dealing with valuation, taxation or accountancy issues. Associate RICS, Chartered Tax Adviser (CTA) or Chartered Accountant (ICAEW, ICAS, CAI, ACCA) or successfully completed the HMRC Tax Specialist Programme, or one of its predecessors. (TPDP, IDP, ITS2, CPT, FT2) or be a qualified solicitor with relevant post qualification experience. Qualifications You need to hold the following qualifications (or equivalents) and be able to show a history of post qualification experience dealing with valuation, taxation or accountancy issues. Associate RICS, Chartered Tax Adviser (CTA) or Chartered Accountant (ICAEW, ICAS, CAI, ACCA) or successfully completed the HMRC Tax Specialist Programme, or one of its predecessors. (TPDP, IDP, ITS2, CPT, FT2) or be a qualified solicitor with relevant post qualification experience. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Give example(s) to demonstrate your experience of dealing with complex business valuation and/or tax compliance cases. How to Apply As part of the application process, you will be asked to provide the following: A name blind CV A 750-word personal statement. Your CV should cover your job history with a brief summary of what you delivered and any key achievements in each role (max 100 words per role). You will be scored against the Job description part outlined in the advert. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification and the Essential Criteria outlined in the advert making attention to focus on your impacts and outcomes with a wordcount of 750.
Apr 19, 2024
Full time
Role is based in Nottingham NG2 hub 2 days a week. Full Flexi-time and Flexi-hours. Combined package is £69,137 (Base+Pens STC) See full application to learn more. You need to be Qualified for this role Please apply before 11:55 pm on Thursday 2nd May 2024 and reach out to me to learn more. About our Team Based in Nottingham and part of Business, Assets and International Assets, Residence & Valuation (AR&V), Shares and Assets Valuation's (SAV) job is to provide specialist valuations on everything from chattels, livestock and shares to Intellectual Property as part of HMRC compliance activity. Our Valuers involve providing specialist valuation expertise when working with other stakeholders across HMRC, as well as while negotiating effectively with customers or their appointed valuation experts. Job Description Your role within SAV will be as a Valuer in the Intangibles and Intellectual Property Team, specialising in the valuation of goodwill, software, licences and intellectual property such as trademarks, patents and technical know-how. With your transferrable skills and your drive and ability to improve your specialised area of valuation knowledge, we will fully support you with a training plan to better you as a Valuer. Most of the valuations you will take ownership of, will involve multi-national enterprises and require the need to consider international tax issues such as transfer pricing and fair value accounting. Liaising with customers verbally and in writing on valuation and tax technical matters, continually putting your knowledge and skills into practice. Providing clear leadership on valuation aspects while using your soft skills to manage high profile stakeholders, both internal and external, providing challenge where necessary. Over the years SAV has developed a level of expertise and the breadth of the work undertaken by SAV requires the Valuer to be experts not only in valuation methodology but to have finely honed negotiation skills too. The role of a Valuer in business valuation is encompassed within the Royal Institution of Chartered Surveyors (RICS) and we will support you in becoming members of this organisation. We will also support you through your RICS Assessment of Professional Competence for the Business Valuation Faculty leading to full RICS membership. Person Specification As an Intangibles and Intellectual Property Valuer, you will lead on the following:- Taking ownership on the valuation of a number of high value, complex or sensitive valuations. Working with HMRC s Customer Compliance Group, particularly Large Business and Mid-sized Business and collaborating with HMRC s Technical teams including Accountancy and Transfer Pricing where valuation issues arise. Developing a deep understanding of the evolving valuation principles involved in this area of work whilst collaborating with other Valuers by sharing technical knowledge and providing coaching. Essential Criteria Excellent stakeholder engagement, communication and influencing. Demonstrate an understanding of complex valuation, tax or accountancy issues. Excellent evidence-based decision-making skills and confidence in owning and communicating those decisions. Evidence of complex business value experience or Tax Compliance experience. Hold one of the following qualifications (or equivalents) and be able to show a history of post qualification experience dealing with valuation, taxation or accountancy issues. Associate RICS, Chartered Tax Adviser (CTA) or Chartered Accountant (ICAEW, ICAS, CAI, ACCA) or successfully completed the HMRC Tax Specialist Programme, or one of its predecessors. (TPDP, IDP, ITS2, CPT, FT2) or be a qualified solicitor with relevant post qualification experience. Qualifications You need to hold the following qualifications (or equivalents) and be able to show a history of post qualification experience dealing with valuation, taxation or accountancy issues. Associate RICS, Chartered Tax Adviser (CTA) or Chartered Accountant (ICAEW, ICAS, CAI, ACCA) or successfully completed the HMRC Tax Specialist Programme, or one of its predecessors. (TPDP, IDP, ITS2, CPT, FT2) or be a qualified solicitor with relevant post qualification experience. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Give example(s) to demonstrate your experience of dealing with complex business valuation and/or tax compliance cases. How to Apply As part of the application process, you will be asked to provide the following: A name blind CV A 750-word personal statement. Your CV should cover your job history with a brief summary of what you delivered and any key achievements in each role (max 100 words per role). You will be scored against the Job description part outlined in the advert. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification and the Essential Criteria outlined in the advert making attention to focus on your impacts and outcomes with a wordcount of 750.
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. As a global leader in strategy and transformation, Capgemini Invent provides industry-specific services and guidance to the world's leading Consumer Products companies. Over the last 5 years, Capgemini Invent has achieved continued growth and is now seeking to recruit experienced Consumer Products industry experts to support the continued expansion in the Consumer Products sector team. Our Consumer Products business brings together skills and expertise from across the Capgemini Invent capability units and works closely with other service lines across the Group. We oversee a portfolio which covers some of the biggest names in UK Consumer Products, across food and beverage, household and personal care, luxury and health and beauty. In this sector team we work together facing into industry trends where boundaries continue to blur with the rise of AI, D2C and the face of traditional retail evolves. We believe in a 'sustainable by default' mindset, working closely with Capgemini Invent's centre of excellence for sustainability to challenge our thinking and that of our clients. First and foremost, you will be responsible for designing and delivering innovative solutions for some of the world's largest companies in the Consumer Products sector. Drawing on your knowledge and experience of Commercial strategy and operations you will work collaboratively with Capgemini colleagues and our clients, supporting them to understand challenges and opportunities, design future models to address and realise these, and implement new solutions in their businesses. You will be working closely with colleagues from our Supply Chain, Customer Transformation and Analytics & AI teams to bring to life how the Commercial function of the future needs to evolve for our clients. You will bring industry expertise, practical lived experience and a collaborative and can-do attitude that inspires progress and change in our clients. The work we do in Commercial Transformation can span from strategy and operating model briefs through to the business design and change elements of large-scale commercial systems implementations. Helping commercial functions to become more data- and insight-driven is also a key pillar of our work. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses, and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Managing Consultant or Senior Manager in the business you'll help set the direction, driving forward the business, model our values and behaviours, and coach and develop junior members of the team. Key expectations from this role include: Demonstrating deep Consumer Products sector and sub-sector experience (e.g. Food and Beverage, Household Products, Personal Care etc.) Demonstrating deep knowledge of the workings of the Commercial function with experience in some or all of the following Consumer Products capabilities: Portfolio Strategy, Innovation/NPD, Category Strategy, Channel Strategy, Digital Commerce, Pricing and Promotions, CRM, Net Revenue Management and Commercial Data & Insights Building trusted client relationships through delivery excellence and bringing your industry experience to bear Supporting the growth and expansion of our team and supporting consultants from across Capgemini Invent working with our Consumer Products clients by sharing your industry expertise and perspectives Driving thought leadership and innovative solutions to take to our clients which challenge and stretch their thinking in your area of expertise As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With Our most successful Consumer Products consultants generally bring: Consulting experience - To land well in our business we find that having a strong background in a leading consulting firm is beneficial. This may be combined with time also spent in industry roles. The consulting background should cover both business development and project delivery. Consumer Products industry knowledge and experience Our most impactful consultants are passionate about Consumer Products and have track a record of successful delivery in that sector. Candidates may specialise in specific sub-sectors such as food and beverage, household and personal care, luxury or fashion. Candidates' skills should be transferable across sub-sectors. Specific industry-related capability, Our primary focus will be industry experience, but this should be supported by industry-related capability as a second consideration. In this case, Commercial Transformation. Candidates should understand how the Commercial function operates and how it links to other functions in the context of the overall value chain. A confident and collaborative attitude - Collaboration is key to our business, and we require consultants at all grades to be confident and capable building relationships in our own and our clients' businesses. Experience in consultancy methods and approaches is helpful, but not essential. If joining from industry (with no or limited consulting experience) we find resilience and a proactive attitude to learning is essential. Passion and creativity - We are looking for entrepreneurial individuals with the knowledge and creativity to deliver truly inventive solutions for our clients Why Capgemini is Unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Collaboration and Innovation We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. . click apply for full job details
Apr 19, 2024
Full time
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. As a global leader in strategy and transformation, Capgemini Invent provides industry-specific services and guidance to the world's leading Consumer Products companies. Over the last 5 years, Capgemini Invent has achieved continued growth and is now seeking to recruit experienced Consumer Products industry experts to support the continued expansion in the Consumer Products sector team. Our Consumer Products business brings together skills and expertise from across the Capgemini Invent capability units and works closely with other service lines across the Group. We oversee a portfolio which covers some of the biggest names in UK Consumer Products, across food and beverage, household and personal care, luxury and health and beauty. In this sector team we work together facing into industry trends where boundaries continue to blur with the rise of AI, D2C and the face of traditional retail evolves. We believe in a 'sustainable by default' mindset, working closely with Capgemini Invent's centre of excellence for sustainability to challenge our thinking and that of our clients. First and foremost, you will be responsible for designing and delivering innovative solutions for some of the world's largest companies in the Consumer Products sector. Drawing on your knowledge and experience of Commercial strategy and operations you will work collaboratively with Capgemini colleagues and our clients, supporting them to understand challenges and opportunities, design future models to address and realise these, and implement new solutions in their businesses. You will be working closely with colleagues from our Supply Chain, Customer Transformation and Analytics & AI teams to bring to life how the Commercial function of the future needs to evolve for our clients. You will bring industry expertise, practical lived experience and a collaborative and can-do attitude that inspires progress and change in our clients. The work we do in Commercial Transformation can span from strategy and operating model briefs through to the business design and change elements of large-scale commercial systems implementations. Helping commercial functions to become more data- and insight-driven is also a key pillar of our work. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses, and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Managing Consultant or Senior Manager in the business you'll help set the direction, driving forward the business, model our values and behaviours, and coach and develop junior members of the team. Key expectations from this role include: Demonstrating deep Consumer Products sector and sub-sector experience (e.g. Food and Beverage, Household Products, Personal Care etc.) Demonstrating deep knowledge of the workings of the Commercial function with experience in some or all of the following Consumer Products capabilities: Portfolio Strategy, Innovation/NPD, Category Strategy, Channel Strategy, Digital Commerce, Pricing and Promotions, CRM, Net Revenue Management and Commercial Data & Insights Building trusted client relationships through delivery excellence and bringing your industry experience to bear Supporting the growth and expansion of our team and supporting consultants from across Capgemini Invent working with our Consumer Products clients by sharing your industry expertise and perspectives Driving thought leadership and innovative solutions to take to our clients which challenge and stretch their thinking in your area of expertise As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With Our most successful Consumer Products consultants generally bring: Consulting experience - To land well in our business we find that having a strong background in a leading consulting firm is beneficial. This may be combined with time also spent in industry roles. The consulting background should cover both business development and project delivery. Consumer Products industry knowledge and experience Our most impactful consultants are passionate about Consumer Products and have track a record of successful delivery in that sector. Candidates may specialise in specific sub-sectors such as food and beverage, household and personal care, luxury or fashion. Candidates' skills should be transferable across sub-sectors. Specific industry-related capability, Our primary focus will be industry experience, but this should be supported by industry-related capability as a second consideration. In this case, Commercial Transformation. Candidates should understand how the Commercial function operates and how it links to other functions in the context of the overall value chain. A confident and collaborative attitude - Collaboration is key to our business, and we require consultants at all grades to be confident and capable building relationships in our own and our clients' businesses. Experience in consultancy methods and approaches is helpful, but not essential. If joining from industry (with no or limited consulting experience) we find resilience and a proactive attitude to learning is essential. Passion and creativity - We are looking for entrepreneurial individuals with the knowledge and creativity to deliver truly inventive solutions for our clients Why Capgemini is Unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Collaboration and Innovation We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. . click apply for full job details
Senior Product Manager - UK Shops, Amazon Fresh International Job ID: Amazon EU SARL (UK Branch) As a Senior Product Manager for Amazon Fresh Omnichannel Customer Experience team, you will execute a multi-year vision to make Amazon the most loved grocer for UK customers. Lead the product strategy for tech-driven in-store Marketing, focusing on Pricing labels, driving customers to our app, and improving our in-store labels to help improve the customer experience. As part of this role you will work with partner teams in Amazon Fresh UK Physical Stores Marketing, Tech partners, and our Store Operation teams to identify mechanisms (including tools, metrics, and processes) required to identify, measure and optimise in-store marketing at scale. As the Senior Product Manager for Fresh UK Stores, you are a natural builder who excels at navigating ambiguity. You love connecting the dots between different teams/tech/businesses and working with a broad set of stakeholders to solve complex problems statements. You have relentlessly high standards and are comfortable working with a large set of data. Key job responsibilities Key job responsibilities - Works on multi-year vision to make Amazon Grocery the most loved grocer for London / UK customers. - Owns the overall in-store tech marketing strategy: identifying opportunities to improve our current tech-driven marketing to drive customers into the store and support with conversion. - Works with our World-Wide Grocery Stores Tech (WWGST) and Marketing teams to launch customer enhancements in the in-store mode on the Amazon app. - Works with WWGST and Marketing teams to identify the mechanisms (including tools, metrics and processes) required to identify, measure and optimise the in-store signage experience. - Works with WWGST to define and coordinate the Prime Pricing strategy. About the team The Amazon Fresh Physical Stores team was created to identify Customer problems and develop products to address these issues, as well as think of innovative solutions on how we can create a seamless in-store shopping experience for our customers. Our vision is to deliver the in-store shopping experience our customers can't live without, enabling Amazon to be customers' grocery retailer of choice. We care about the things that matter most to the customer, consistent quality, value, sustainability, and convenience. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience with end-to-end product delivery - Experience using data and metrics to determine and drive improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience working cross functionally with tech teams - Knowledge of Excel at an intermediate level PREFERRED QUALIFICATIONS - Master's degree or equivalent We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience with product cycles of 6+ months - Experience in product or program management, product marketing, business development or technology PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: March 14, 2024 (Updated about 4 hours ago) Posted: March 4, 2024 (Updated about 6 hours ago) Posted: March 20, 2024 (Updated about 10 hours ago) Posted: February 9, 2024 (Updated about 10 hours ago) Posted: February 29, 2024 (Updated about 11 hours ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Apr 19, 2024
Full time
Senior Product Manager - UK Shops, Amazon Fresh International Job ID: Amazon EU SARL (UK Branch) As a Senior Product Manager for Amazon Fresh Omnichannel Customer Experience team, you will execute a multi-year vision to make Amazon the most loved grocer for UK customers. Lead the product strategy for tech-driven in-store Marketing, focusing on Pricing labels, driving customers to our app, and improving our in-store labels to help improve the customer experience. As part of this role you will work with partner teams in Amazon Fresh UK Physical Stores Marketing, Tech partners, and our Store Operation teams to identify mechanisms (including tools, metrics, and processes) required to identify, measure and optimise in-store marketing at scale. As the Senior Product Manager for Fresh UK Stores, you are a natural builder who excels at navigating ambiguity. You love connecting the dots between different teams/tech/businesses and working with a broad set of stakeholders to solve complex problems statements. You have relentlessly high standards and are comfortable working with a large set of data. Key job responsibilities Key job responsibilities - Works on multi-year vision to make Amazon Grocery the most loved grocer for London / UK customers. - Owns the overall in-store tech marketing strategy: identifying opportunities to improve our current tech-driven marketing to drive customers into the store and support with conversion. - Works with our World-Wide Grocery Stores Tech (WWGST) and Marketing teams to launch customer enhancements in the in-store mode on the Amazon app. - Works with WWGST and Marketing teams to identify the mechanisms (including tools, metrics and processes) required to identify, measure and optimise the in-store signage experience. - Works with WWGST to define and coordinate the Prime Pricing strategy. About the team The Amazon Fresh Physical Stores team was created to identify Customer problems and develop products to address these issues, as well as think of innovative solutions on how we can create a seamless in-store shopping experience for our customers. Our vision is to deliver the in-store shopping experience our customers can't live without, enabling Amazon to be customers' grocery retailer of choice. We care about the things that matter most to the customer, consistent quality, value, sustainability, and convenience. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience with end-to-end product delivery - Experience using data and metrics to determine and drive improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience working cross functionally with tech teams - Knowledge of Excel at an intermediate level PREFERRED QUALIFICATIONS - Master's degree or equivalent We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience with product cycles of 6+ months - Experience in product or program management, product marketing, business development or technology PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: March 14, 2024 (Updated about 4 hours ago) Posted: March 4, 2024 (Updated about 6 hours ago) Posted: March 20, 2024 (Updated about 10 hours ago) Posted: February 9, 2024 (Updated about 10 hours ago) Posted: February 29, 2024 (Updated about 11 hours ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Customer Service Representative Private Laboratory and Diagnostic services Central London - Euston Main Purpse of Role Walk in our customer shoes Our client is is looking for people with excellent customer service skills to be the champion and representative within their Private diagnostic laboratory service. You will be the first port of call for customers providing administrative support for customer enquiries, liaise with operational teams(clinical and Non clinical ) regarding customer enquiries. Gather customer customer enquiries, gather and record customer info maintain the CRM and investigate any customer compliants and coordinate process to successful outcomes. Co-ordinate the supply of packaging materials and consumables across all customers Gather the relevant information and co-ordinate internal processes to enable Customer Initiation Administer contract review/RPI price increase notifications Work with the sales and marketing teams to generate leads that develop in to new business. Customer enquiries Answer general queries on specimen referral processes from customers Answer general queries on pricing from customers In consultation with other internal staff members, provide accurate and timely responses to customer enquiries regarding the status of submitted cases Build good working relationships with customer personnel Identify and assess customer needs to achieve customer satisfaction. Go the extra mile to engage with customers CRM Administration By maintaining good communication processes with our customers and internal staff, ensure accurate and up-to-date customer information is maintained within the customer database (CRM) Ensure accurate information is recorded within the CRM for any potential new customers that you have interaction with Where appropriate, pass leads to the sales and marketing teams by ensuring that they have sufficient information to follow-up Complaint administration Initiate and administer the recording and updating of customer complaint records within the Complaint Management System Ensure Corrective Actions are brought to the attention of the relevant internal personnel and actioned Initiate and undertake where possible the root cause investigation and record the findings within the Complaint Management System. Participate if appropriate in identifying preventative actions and closing the complaint Ensure the customer is kept informed at all appropriate stages. Manage the customer relationship/expectations Monitor follow-up actions from the complaint and ensure that these are actioned. Customer Initiation, Pricing and Contract Administration Administer the customer initiation process, ensuring that the relevant information has been collated and passed to the relevant teams Administer the contract and pricing review process, working with the commercial team to ensure contracts and pricing is reviewed at appropriate times and providing updates to customers as and when needed If you are interested in this posistion and have excellent communication skills, organistaional and customer service skilss this could be the role for you! Get in touch with (url removed) ASAP
Apr 18, 2024
Full time
Customer Service Representative Private Laboratory and Diagnostic services Central London - Euston Main Purpse of Role Walk in our customer shoes Our client is is looking for people with excellent customer service skills to be the champion and representative within their Private diagnostic laboratory service. You will be the first port of call for customers providing administrative support for customer enquiries, liaise with operational teams(clinical and Non clinical ) regarding customer enquiries. Gather customer customer enquiries, gather and record customer info maintain the CRM and investigate any customer compliants and coordinate process to successful outcomes. Co-ordinate the supply of packaging materials and consumables across all customers Gather the relevant information and co-ordinate internal processes to enable Customer Initiation Administer contract review/RPI price increase notifications Work with the sales and marketing teams to generate leads that develop in to new business. Customer enquiries Answer general queries on specimen referral processes from customers Answer general queries on pricing from customers In consultation with other internal staff members, provide accurate and timely responses to customer enquiries regarding the status of submitted cases Build good working relationships with customer personnel Identify and assess customer needs to achieve customer satisfaction. Go the extra mile to engage with customers CRM Administration By maintaining good communication processes with our customers and internal staff, ensure accurate and up-to-date customer information is maintained within the customer database (CRM) Ensure accurate information is recorded within the CRM for any potential new customers that you have interaction with Where appropriate, pass leads to the sales and marketing teams by ensuring that they have sufficient information to follow-up Complaint administration Initiate and administer the recording and updating of customer complaint records within the Complaint Management System Ensure Corrective Actions are brought to the attention of the relevant internal personnel and actioned Initiate and undertake where possible the root cause investigation and record the findings within the Complaint Management System. Participate if appropriate in identifying preventative actions and closing the complaint Ensure the customer is kept informed at all appropriate stages. Manage the customer relationship/expectations Monitor follow-up actions from the complaint and ensure that these are actioned. Customer Initiation, Pricing and Contract Administration Administer the customer initiation process, ensuring that the relevant information has been collated and passed to the relevant teams Administer the contract and pricing review process, working with the commercial team to ensure contracts and pricing is reviewed at appropriate times and providing updates to customers as and when needed If you are interested in this posistion and have excellent communication skills, organistaional and customer service skilss this could be the role for you! Get in touch with (url removed) ASAP
ECOMMERCE MERCHANDISER - WINSFORD - £25,500 - £27,000 dependent on experience Due to continued success, we are working with a fantastic company who looking for an Ecommerce Merchandiser to join their fantastic team. Year on year our client has continued to dominate and lead in their industry and this role is pivotal to the ongoing success of the company. COMPANY BACKGROUND Our client has been established for many years and just keep going from strength to strength. What is the secret to their success? The fact they know their biggest assets are their staff and as a result they really look after and support every member of every team. Recognising achievements, staff rewards, company events to say thank you and continued training and development are all part of the company ethos. ECOMMERCE MERCHANDISER JOB PURPOSE You will be responsible for a sector of the product ranges available and you will research current market trends and prices to ensure the company remains competitive. You will help with product sales and be a pivotal part in the company's continued success. Taking ownership of the range you will launch products and ensure they are promoted well on the website for maximum attraction. ECOMMERCE MERCHANDISER DUTIES: Review your Range including analysis of the existing range, new product selection, cost negotiations, product setup and implementation. Have a strong awareness of competitor activity and regularly compile competitor analysis and feedback. Come up with a promotional plan for parts of the range Work with Marketing to deliver strong and effective promotional opportunities Research trends in the market. Set prices to maximise sales. Extend the range and create new product listings for the website Work closely with buying to discuss stock availability. Understanding the supplier base and finding new suppliers Support customer services and sales staff with product and pricing queries. Prepare KPI reports for your team on performance in your product area and listen to your team members' reports in return. Brain storm new ideas as a supportive group. Make changes to improve the customer experience. Work to continually improve web content ECOMMERCE MERCHANDISER REQUIREMENTS: Experience in Ecommerce stationery merchandising or stationery buying Numerical / analytical skills including data, budgets, range and stock planning Confidence and professionalism High attention to detail and accuracy Confident with Excel, i.e., V look ups and pivot tables Able to multi-task and work to a deadline, as products will be launched on a certain date to fit with special offers etc. A naturally positive communicator Able to "spot the winners" PC literate PACKAGE AND BENEFITS - £25,500 - £27,000 (Subject to experience) - Working Monday to Friday 8.30am-5.30pm - Generous annual leave - Genuine potential for career progression and training with clear development objectives and support - Death in service insurance - Vision tests - Pension - Generous long service cash rewards from 5 years of service - Cycle to work scheme - Staff discount on products - Staff recognition scheme - GP access and mental health counselling support - Yearly flu vaccinations - Free parking with easy access to rail and bus routes - Fun and exciting social and team building events - High values culture with an intelligent, good humoured and modern thinking workforce Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency ECOMMERCE MERCHANDISER - WINSFORD - £25,500 - £27,000 dependent on experience
Apr 18, 2024
Full time
ECOMMERCE MERCHANDISER - WINSFORD - £25,500 - £27,000 dependent on experience Due to continued success, we are working with a fantastic company who looking for an Ecommerce Merchandiser to join their fantastic team. Year on year our client has continued to dominate and lead in their industry and this role is pivotal to the ongoing success of the company. COMPANY BACKGROUND Our client has been established for many years and just keep going from strength to strength. What is the secret to their success? The fact they know their biggest assets are their staff and as a result they really look after and support every member of every team. Recognising achievements, staff rewards, company events to say thank you and continued training and development are all part of the company ethos. ECOMMERCE MERCHANDISER JOB PURPOSE You will be responsible for a sector of the product ranges available and you will research current market trends and prices to ensure the company remains competitive. You will help with product sales and be a pivotal part in the company's continued success. Taking ownership of the range you will launch products and ensure they are promoted well on the website for maximum attraction. ECOMMERCE MERCHANDISER DUTIES: Review your Range including analysis of the existing range, new product selection, cost negotiations, product setup and implementation. Have a strong awareness of competitor activity and regularly compile competitor analysis and feedback. Come up with a promotional plan for parts of the range Work with Marketing to deliver strong and effective promotional opportunities Research trends in the market. Set prices to maximise sales. Extend the range and create new product listings for the website Work closely with buying to discuss stock availability. Understanding the supplier base and finding new suppliers Support customer services and sales staff with product and pricing queries. Prepare KPI reports for your team on performance in your product area and listen to your team members' reports in return. Brain storm new ideas as a supportive group. Make changes to improve the customer experience. Work to continually improve web content ECOMMERCE MERCHANDISER REQUIREMENTS: Experience in Ecommerce stationery merchandising or stationery buying Numerical / analytical skills including data, budgets, range and stock planning Confidence and professionalism High attention to detail and accuracy Confident with Excel, i.e., V look ups and pivot tables Able to multi-task and work to a deadline, as products will be launched on a certain date to fit with special offers etc. A naturally positive communicator Able to "spot the winners" PC literate PACKAGE AND BENEFITS - £25,500 - £27,000 (Subject to experience) - Working Monday to Friday 8.30am-5.30pm - Generous annual leave - Genuine potential for career progression and training with clear development objectives and support - Death in service insurance - Vision tests - Pension - Generous long service cash rewards from 5 years of service - Cycle to work scheme - Staff discount on products - Staff recognition scheme - GP access and mental health counselling support - Yearly flu vaccinations - Free parking with easy access to rail and bus routes - Fun and exciting social and team building events - High values culture with an intelligent, good humoured and modern thinking workforce Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency ECOMMERCE MERCHANDISER - WINSFORD - £25,500 - £27,000 dependent on experience
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 18, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Job Title: Competitive Intelligence Price To Win Analyst Location: Broad Oak, we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £50,000 dependant on skills and experience What you'll be doing: This is a pivotal role in supporting the business winning strategy for the organisation, providing capture leadership with critical analysis on pricing to shape win strategy and deals. The role works closely with business development, capture management, and engineering/solution teams during the early business winning lifecycle to develop a Price-to-Win (PTW) competitive position for key campaigns and opportunities.Assesses market trends, competitors' approaches to pricing, key price components, notional solutions and derive competitor likely prices for key opportunities to identify our solution target pricePerform competitor Price to Win analysis on similar products and services, with a focus on competitive product pricing structures, models, strategies, and approachesExecutes analysis techniques including bottom-up price projections, top-down analysis, and parametric estimatingProvides detailed analytical skills and modelling, including what-if analysis, and identifying the "so what" and proposing ideas/actions/solutionsAbility to define a Market & Competitive Analysis (MCA) and Price to Win strategy and lead others to executeUnderstands the role of Price to Win versus Position to Win, incorporating other decision making influences and scoring criteria, and can adjust the strategy as necessaryAnalyses information, interprets and disseminates the resultant intelligence around the local or wider Business as appropriateDesign and implement a Price to Win capability for the business/sector. This role provides the opportunity to define the processes, toolsets and ways of working for this capability Your skills and experiences: Detailed Market & Competitive Analysis & or Price to Win skills/knowledge - has both broad understanding and practitioner skillsExperience of creating financial models with strong analytical skills and attention to detailExperience of working in a business winning / bidding environmentExperience of operating within a customer environmentQualified to Degree standard or equivalentExcellent communication and interpersonal skills. Can confidently brief Executive Leadership Teams in a professional and articulate mannerAbility to work in a fast-paced environment, with multiple deadlines and competing priorities, and respond to urgent requirements Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Maritime and Land BD Operations team: In this role, you will enjoy a high level of ownership as you lead and drive the design and implementation of our Price to Win capability and methodology, as well acting continuing to evolve and enhance your hands-on skills as a practitioner for large and/or strategic campaigns.Your new position will be within the Maritime and Land BD Operations team which sits within Maritime Services, but your influence will impact the whole sector with business winning services. No two days will be the same as you tackle complex challenges with the support of an award-winning team. You will collaborate closely with a Competitive Intelligence Associate within your team who is responsible for the wider competitive intelligence aspects outside Price to Win. In your new team, we're all doing vital work that impacts the world. But we want to make sure you can balance life at work and life at home, which is why this role can be largely remote if that is what you prefer, with only one visit to site required every fortnight (dependent on work priorities). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 26th April 2024We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 18, 2024
Full time
Job Title: Competitive Intelligence Price To Win Analyst Location: Broad Oak, we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £50,000 dependant on skills and experience What you'll be doing: This is a pivotal role in supporting the business winning strategy for the organisation, providing capture leadership with critical analysis on pricing to shape win strategy and deals. The role works closely with business development, capture management, and engineering/solution teams during the early business winning lifecycle to develop a Price-to-Win (PTW) competitive position for key campaigns and opportunities.Assesses market trends, competitors' approaches to pricing, key price components, notional solutions and derive competitor likely prices for key opportunities to identify our solution target pricePerform competitor Price to Win analysis on similar products and services, with a focus on competitive product pricing structures, models, strategies, and approachesExecutes analysis techniques including bottom-up price projections, top-down analysis, and parametric estimatingProvides detailed analytical skills and modelling, including what-if analysis, and identifying the "so what" and proposing ideas/actions/solutionsAbility to define a Market & Competitive Analysis (MCA) and Price to Win strategy and lead others to executeUnderstands the role of Price to Win versus Position to Win, incorporating other decision making influences and scoring criteria, and can adjust the strategy as necessaryAnalyses information, interprets and disseminates the resultant intelligence around the local or wider Business as appropriateDesign and implement a Price to Win capability for the business/sector. This role provides the opportunity to define the processes, toolsets and ways of working for this capability Your skills and experiences: Detailed Market & Competitive Analysis & or Price to Win skills/knowledge - has both broad understanding and practitioner skillsExperience of creating financial models with strong analytical skills and attention to detailExperience of working in a business winning / bidding environmentExperience of operating within a customer environmentQualified to Degree standard or equivalentExcellent communication and interpersonal skills. Can confidently brief Executive Leadership Teams in a professional and articulate mannerAbility to work in a fast-paced environment, with multiple deadlines and competing priorities, and respond to urgent requirements Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Maritime and Land BD Operations team: In this role, you will enjoy a high level of ownership as you lead and drive the design and implementation of our Price to Win capability and methodology, as well acting continuing to evolve and enhance your hands-on skills as a practitioner for large and/or strategic campaigns.Your new position will be within the Maritime and Land BD Operations team which sits within Maritime Services, but your influence will impact the whole sector with business winning services. No two days will be the same as you tackle complex challenges with the support of an award-winning team. You will collaborate closely with a Competitive Intelligence Associate within your team who is responsible for the wider competitive intelligence aspects outside Price to Win. In your new team, we're all doing vital work that impacts the world. But we want to make sure you can balance life at work and life at home, which is why this role can be largely remote if that is what you prefer, with only one visit to site required every fortnight (dependent on work priorities). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 26th April 2024We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
Apr 18, 2024
Full time
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
Lloyd Recruitment - East Grinstead
East Grinstead, Sussex
Lloyd Recruitment Services are pleased to be working with a leading business based in East Grinstead who are currently in search of an Operations Coordinator to join their team on a full-time permanent basis. Purpose of job: As the Operations Coordinator, you will be responsible for coordinating the operational activities of the business in close collaboration with colleagues to meet the business objectives. What's in it for you? Salary of 27.5K plus excellent company benefits Mixture of office working and WFH Monday to Friday - 9am - 5pm 25 days holiday plus bank holidays on top Opportunity to purchase or sell up to 5 days holiday per year Company Pension Private Health Scheme Discounted Gym membership Discount across 100's retailers Eye Care Voucher Scheme Duties: Cultivating and sustaining effective working relationships with external partners associated with the organisation. This includes addressing enquiries related to various processes such as reservations, modifications, cancellations, and special requests Timely and professional response to all communications, both written and verbal, with a focus on delivering excellent customer service to foster ongoing engagement with the department Collaborating with the Finance department to investigate and resolve payment-related enquiries from external partners, arising from various transactions Working alongside the customer services team to address and resolve customer complaints, ensuring meticulous issue logging for accurate reporting and contributing to continuous improvement decisions Managing the database by updating information on pricing, allocations, special offers, and other relevant data for precise product pricing Reviewing and updating product information on CMS for presentation on the organisation's website Assisting the wider team by addressing queries related to services or general enquiries. Additionally, contributing to designing and conducting training sessions Assisting the Operations Manager in coordinating and implementing various initiatives to enhance team efficiency and productivity Coordinating with different teams to ensure efficient distribution and completion of daily operational tasks Supervising online customer feedback and reviews, utilising this information to enhance customer satisfaction and overall reputation Representing the organisation at various events and conferences Facilitating partnerships and collaborations with external entities Ensuring all materials in customer-facing areas adhere to a consistent corporate design and style, promoting a professional and distinctive brand image Ensuring that the organisation's activities align with safety, health, and environmental policies. Reporting incidents and suggesting improvements in these areas Overview: Fluent in English. Additional European languages a bonus Previous administration experience Strong people skills - friendly and a team player Excellent verbal and written communication skills Highly numerate Drive and motivation - ambitious, dynamic, passionate, and driven - eager to progress and move things forward Excellent attention to detail Innovative thinker and creative problem solver Ability to deal with a wide range of tasks with conflicting priorities Experience in dealing with customers and suppliers in a variety of situations Salary 27,500 Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 18, 2024
Full time
Lloyd Recruitment Services are pleased to be working with a leading business based in East Grinstead who are currently in search of an Operations Coordinator to join their team on a full-time permanent basis. Purpose of job: As the Operations Coordinator, you will be responsible for coordinating the operational activities of the business in close collaboration with colleagues to meet the business objectives. What's in it for you? Salary of 27.5K plus excellent company benefits Mixture of office working and WFH Monday to Friday - 9am - 5pm 25 days holiday plus bank holidays on top Opportunity to purchase or sell up to 5 days holiday per year Company Pension Private Health Scheme Discounted Gym membership Discount across 100's retailers Eye Care Voucher Scheme Duties: Cultivating and sustaining effective working relationships with external partners associated with the organisation. This includes addressing enquiries related to various processes such as reservations, modifications, cancellations, and special requests Timely and professional response to all communications, both written and verbal, with a focus on delivering excellent customer service to foster ongoing engagement with the department Collaborating with the Finance department to investigate and resolve payment-related enquiries from external partners, arising from various transactions Working alongside the customer services team to address and resolve customer complaints, ensuring meticulous issue logging for accurate reporting and contributing to continuous improvement decisions Managing the database by updating information on pricing, allocations, special offers, and other relevant data for precise product pricing Reviewing and updating product information on CMS for presentation on the organisation's website Assisting the wider team by addressing queries related to services or general enquiries. Additionally, contributing to designing and conducting training sessions Assisting the Operations Manager in coordinating and implementing various initiatives to enhance team efficiency and productivity Coordinating with different teams to ensure efficient distribution and completion of daily operational tasks Supervising online customer feedback and reviews, utilising this information to enhance customer satisfaction and overall reputation Representing the organisation at various events and conferences Facilitating partnerships and collaborations with external entities Ensuring all materials in customer-facing areas adhere to a consistent corporate design and style, promoting a professional and distinctive brand image Ensuring that the organisation's activities align with safety, health, and environmental policies. Reporting incidents and suggesting improvements in these areas Overview: Fluent in English. Additional European languages a bonus Previous administration experience Strong people skills - friendly and a team player Excellent verbal and written communication skills Highly numerate Drive and motivation - ambitious, dynamic, passionate, and driven - eager to progress and move things forward Excellent attention to detail Innovative thinker and creative problem solver Ability to deal with a wide range of tasks with conflicting priorities Experience in dealing with customers and suppliers in a variety of situations Salary 27,500 Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.