No prior experience necessary. Training is provided. An appetite to learn and transferrable skills are required. We are now looking for several Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As a Motor Claims Handler, you will ideally have a background in resolving liability and/or working in credit hire. You will proactively seek evidence to determine who is at fault for the accident whilst managing claims to a resolution. The role will predominantly be office-based whilst in training with the ability to work hybrid once training has been signed off. Responsibilities include: Handle inbound and outbound calls. Request evidence and investigate the circumstances surrounding the accident to determine proximate cause, liability, and confirm indemnity. Request relevant documentation to enable an efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated. Nominate or instruct solicitors when required. Identify any possible fraud concerns and manage where applicable. Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers. Manage own caseload efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.
Mar 29, 2024
Full time
No prior experience necessary. Training is provided. An appetite to learn and transferrable skills are required. We are now looking for several Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As a Motor Claims Handler, you will ideally have a background in resolving liability and/or working in credit hire. You will proactively seek evidence to determine who is at fault for the accident whilst managing claims to a resolution. The role will predominantly be office-based whilst in training with the ability to work hybrid once training has been signed off. Responsibilities include: Handle inbound and outbound calls. Request evidence and investigate the circumstances surrounding the accident to determine proximate cause, liability, and confirm indemnity. Request relevant documentation to enable an efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated. Nominate or instruct solicitors when required. Identify any possible fraud concerns and manage where applicable. Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers. Manage own caseload efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.
Mpeople Recruitment North West
Rochdale, Lancashire
Mpeople Recruitment are currently seeking an experienced Motor Claims Handler on behalf of our well-established client in Rochdale . Location: Rochdale (OL16) Hours of work: 09.00- 17.30, Monday to Friday Salary: £25,000 - £28,000 per annum dependent on experience Benefits: Opportunity for progression, regular team building events and team nights out, & a modern chill out area within the office for people to utilise on their breaks Our client are a reputable Road Traffic Accident Management Company that have been established for over 10 years. The businesses main focus is credit hire and repair. The company has an extensive fleet of vehicles to hire to victims of non fault road traffic accidents and then to recover the costs for this service from the at-fault insurance companies. Our client are able to offer a full accident management package to each customer, and pride themselves in providing excellent customer service to their clients, from the moment they are involved in an accident to the return of their repaired vehicle and then recovery of all associated losses. The main aspects are taking details of new claims and handling an allocation of existing claims until such a time as the client is back in the pre-accident position. Either their damaged vehicle has been repaired or they have received payment in compensation. Duties will include: Taking details of new claims Managing a varied caseload of new and existing claims Liaising with referrers and building relationships Investigating and identifying potential fraudulent cases Providing consistent high level of service to clients The required traits, skills, and background: Motor Claims experience preferred Credit hire experience preferred but not essential Confident communicator Strong organisational skills with the ability to multi-task and the ability to prioritise workload effectively Attention to detail and problem solving Knowledge of the ABI GTA preferred but not essential Proficiency in MS Office required Proficiency of Pro Claim system preferred but not essential Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
Mar 28, 2024
Full time
Mpeople Recruitment are currently seeking an experienced Motor Claims Handler on behalf of our well-established client in Rochdale . Location: Rochdale (OL16) Hours of work: 09.00- 17.30, Monday to Friday Salary: £25,000 - £28,000 per annum dependent on experience Benefits: Opportunity for progression, regular team building events and team nights out, & a modern chill out area within the office for people to utilise on their breaks Our client are a reputable Road Traffic Accident Management Company that have been established for over 10 years. The businesses main focus is credit hire and repair. The company has an extensive fleet of vehicles to hire to victims of non fault road traffic accidents and then to recover the costs for this service from the at-fault insurance companies. Our client are able to offer a full accident management package to each customer, and pride themselves in providing excellent customer service to their clients, from the moment they are involved in an accident to the return of their repaired vehicle and then recovery of all associated losses. The main aspects are taking details of new claims and handling an allocation of existing claims until such a time as the client is back in the pre-accident position. Either their damaged vehicle has been repaired or they have received payment in compensation. Duties will include: Taking details of new claims Managing a varied caseload of new and existing claims Liaising with referrers and building relationships Investigating and identifying potential fraudulent cases Providing consistent high level of service to clients The required traits, skills, and background: Motor Claims experience preferred Credit hire experience preferred but not essential Confident communicator Strong organisational skills with the ability to multi-task and the ability to prioritise workload effectively Attention to detail and problem solving Knowledge of the ABI GTA preferred but not essential Proficiency in MS Office required Proficiency of Pro Claim system preferred but not essential Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
First Notice of Loss Team Leader / Diss, Norfolk / £24,000 - £26,000 per annum / Full time / Permanent We are recruiting a FNOL Team Leader to join our client on a full time, permanent basis in Diss, Norfolk. Our client are looking to appoint someone in this position due to growth and internal promotion. You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry. Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis. Duties include: Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success. Assist your team with any complex cases and provide help and support. Ensure the team is motivated and create an enjoyable culture for all colleagues. Provide 121 and group training when required. Assist with the recruitment of new hires and attend interviews when needed. Work collaboratively with the wider management team to drive performance across the business. Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim. Arranging the safe delivery of hire vehicles whilst their bike is being repaired. Using the in-house system to accurately keep all the important claim details up to date. Experience required: Experience in new claims reporting (FNOL) Excellent communication skills A passion for supporting our team members A commitment to driving the results of the business Benefits: 21 days holiday, increasing with service Up to £150 performance & attendance bonus per quarter Continuous training and development with support given by our expert team Pension contribution Free parking Regular social events and team nights Employee Assistance programme legal advice, counselling and much more Wellbeing activities Cycle to work scheme Opportunities to undertake recognised qualifications Overtime Available For more information on this role, please contact Megan Reeve on (phone number removed) or apply below.
Mar 28, 2024
Full time
First Notice of Loss Team Leader / Diss, Norfolk / £24,000 - £26,000 per annum / Full time / Permanent We are recruiting a FNOL Team Leader to join our client on a full time, permanent basis in Diss, Norfolk. Our client are looking to appoint someone in this position due to growth and internal promotion. You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry. Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis. Duties include: Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success. Assist your team with any complex cases and provide help and support. Ensure the team is motivated and create an enjoyable culture for all colleagues. Provide 121 and group training when required. Assist with the recruitment of new hires and attend interviews when needed. Work collaboratively with the wider management team to drive performance across the business. Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim. Arranging the safe delivery of hire vehicles whilst their bike is being repaired. Using the in-house system to accurately keep all the important claim details up to date. Experience required: Experience in new claims reporting (FNOL) Excellent communication skills A passion for supporting our team members A commitment to driving the results of the business Benefits: 21 days holiday, increasing with service Up to £150 performance & attendance bonus per quarter Continuous training and development with support given by our expert team Pension contribution Free parking Regular social events and team nights Employee Assistance programme legal advice, counselling and much more Wellbeing activities Cycle to work scheme Opportunities to undertake recognised qualifications Overtime Available For more information on this role, please contact Megan Reeve on (phone number removed) or apply below.
Motor Claims Handler Up to £25,000 DOE Monday-Friday Rochdale Job Description: Are you an experienced Motor Claims Handler? Are you looking to join a business who offer great opportunities for progression? We re looking for Motor Claims Handlers to join our client who are a UK leading business based in Rochdale. You ll bring your experience within Motor Claims and passion for excellent service with you whilst handling Motor Insurance Claims from cradle to grave . Motor Claims Handler skills: Dealing with Motor Claims from cradle to grave Handle incoming inquiries from policyholders, insurers and other third parties Ensuring all claims are handled in line with insurer SLA s Making sure all data recorded is correct and meets agreed SLA s and is in line with insurer best practice guidelines Ensure all new claims are handled efficiently in line with the insurer SLA Handle claims within the delegated authority of the insurer set out in their SLA s which includes the following: Handling FNOL, instructing engineers, recovery agents, repairers, solicitors Undertake any other duties as necessary Motor Claims Handler Benefits: Comprehensive training and on-going support Employer pension contribution 20 days holiday plus bank holidays to start Lots of fundraising and social events In house training and opportunity for progression Please click APPLY if you are interested, we will be in touch immediately!
Mar 28, 2024
Full time
Motor Claims Handler Up to £25,000 DOE Monday-Friday Rochdale Job Description: Are you an experienced Motor Claims Handler? Are you looking to join a business who offer great opportunities for progression? We re looking for Motor Claims Handlers to join our client who are a UK leading business based in Rochdale. You ll bring your experience within Motor Claims and passion for excellent service with you whilst handling Motor Insurance Claims from cradle to grave . Motor Claims Handler skills: Dealing with Motor Claims from cradle to grave Handle incoming inquiries from policyholders, insurers and other third parties Ensuring all claims are handled in line with insurer SLA s Making sure all data recorded is correct and meets agreed SLA s and is in line with insurer best practice guidelines Ensure all new claims are handled efficiently in line with the insurer SLA Handle claims within the delegated authority of the insurer set out in their SLA s which includes the following: Handling FNOL, instructing engineers, recovery agents, repairers, solicitors Undertake any other duties as necessary Motor Claims Handler Benefits: Comprehensive training and on-going support Employer pension contribution 20 days holiday plus bank holidays to start Lots of fundraising and social events In house training and opportunity for progression Please click APPLY if you are interested, we will be in touch immediately!
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Mar 28, 2024
Full time
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Affinity Search and Selection Limited
Warrington, Cheshire
Job Title: Motor Claims Handler Location: Warrington Salary: Up to £28,000 per annum (basic) Work Schedule: Full-time, with 1 day work from home per week Are you an experienced Motor Claims Handler looking for your next career move? We have an exciting opportunity in Warrington for a motivated individual to join our clients team and take on the role of Motor Claims Handler. Main Responsibility: As a Motor Claims Handler, you will be responsible for efficiently handling motor claims on behalf of our clients Broker Claims Team. Your role will involve assisting clients in reporting motor vehicle incidents to their respective insurers and identifying potential clients who would benefit from our in-house claim's services. Key Accountabilities: Act as the first point of contact for clients, providing a high-quality claim handling service. Report and record details of new motor incidents, submitting the First Notification of Loss (FNOL) to the client's relevant motor insurer and broker. Liaise with insurers, repairers, and other parties involved in the claims process. Promote our in-house claims services to clients, identifying opportunities for service enhancement. Duties: Accept FNOL claims from clients and manage the FNOL process. Instruct repairers and service providers as required, managing the repair process with the approved repair network. Conduct initial liability assessments and undertake any other duties as necessary. Skills Required: Clear and confident telephone manner. Strong communication and interpersonal skills. Self-motivated with the ability to remain calm under pressure. Proactive problem-solving approach with a focus on customer satisfaction. Attention to detail and accuracy in data management. Knowledge of Proclaim is advantageous. Regulatory knowledge including industry codes of practice and legislative requirements. Personal Attributes: Team player with excellent time management skills. Professional appearance and demeanour. Benefits: Competitive salary of up to £28,000 per annum. 1 day work from home per week. Additional benefits including computing scheme, cycle to work scheme, life assurance, and more. If you're ready to take the next step in your career as a Motor Claims Handler, apply now with your updated CV. We look forward to hearing from you!
Mar 28, 2024
Full time
Job Title: Motor Claims Handler Location: Warrington Salary: Up to £28,000 per annum (basic) Work Schedule: Full-time, with 1 day work from home per week Are you an experienced Motor Claims Handler looking for your next career move? We have an exciting opportunity in Warrington for a motivated individual to join our clients team and take on the role of Motor Claims Handler. Main Responsibility: As a Motor Claims Handler, you will be responsible for efficiently handling motor claims on behalf of our clients Broker Claims Team. Your role will involve assisting clients in reporting motor vehicle incidents to their respective insurers and identifying potential clients who would benefit from our in-house claim's services. Key Accountabilities: Act as the first point of contact for clients, providing a high-quality claim handling service. Report and record details of new motor incidents, submitting the First Notification of Loss (FNOL) to the client's relevant motor insurer and broker. Liaise with insurers, repairers, and other parties involved in the claims process. Promote our in-house claims services to clients, identifying opportunities for service enhancement. Duties: Accept FNOL claims from clients and manage the FNOL process. Instruct repairers and service providers as required, managing the repair process with the approved repair network. Conduct initial liability assessments and undertake any other duties as necessary. Skills Required: Clear and confident telephone manner. Strong communication and interpersonal skills. Self-motivated with the ability to remain calm under pressure. Proactive problem-solving approach with a focus on customer satisfaction. Attention to detail and accuracy in data management. Knowledge of Proclaim is advantageous. Regulatory knowledge including industry codes of practice and legislative requirements. Personal Attributes: Team player with excellent time management skills. Professional appearance and demeanour. Benefits: Competitive salary of up to £28,000 per annum. 1 day work from home per week. Additional benefits including computing scheme, cycle to work scheme, life assurance, and more. If you're ready to take the next step in your career as a Motor Claims Handler, apply now with your updated CV. We look forward to hearing from you!
Smart Solutions Recruitment
Solihull, West Midlands
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Mar 28, 2024
Full time
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Mar 27, 2024
Full time
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Join our dynamic and collaborative Claims team as a Commercial Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Commercial Insurance Claims. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Motor Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Mar 27, 2024
Full time
Join our dynamic and collaborative Claims team as a Commercial Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Commercial Insurance Claims. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Motor Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Mar 27, 2024
Full time
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Personal Injury Claims Handler Job Type: Full Time, Permanent Location: Salford Quays, Manchester or Haywards Heath, West Sussex Salary: £30,000- £40,000 + benefits package The Role Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced Pe click apply for full job details
Mar 27, 2024
Full time
Personal Injury Claims Handler Job Type: Full Time, Permanent Location: Salford Quays, Manchester or Haywards Heath, West Sussex Salary: £30,000- £40,000 + benefits package The Role Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced Pe click apply for full job details
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
FNOL Motor Claims Handler Salary from 21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
Mar 27, 2024
Full time
FNOL Motor Claims Handler Salary from 21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Liverpool with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Liverpool with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Acorn insurance & Financial Services LTD
Sevenoaks, Kent
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Sevenoaks with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Sevenoaks with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Acorn insurance & Financial Services LTD
Sevenoaks, Kent
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Litigation team as a Defendant Litigation Handler. Reporting to the Litigation Lead, you will be responsible for proactively managing a portfolio of litigated cases through to settlement. You will be the key link between Panel Lawyers and the business. Role: Defendant Litigation Handler Location: Sevenoaks with hybrid working available, along with the opportunity to work fully remote Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £28,000-£35,000 plus bonus potential What you will be doing: Triage incoming litigated cases, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Review incoming litigation to assess if the claim is attached to a particular strategy. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Litigation team as a Defendant Litigation Handler. Reporting to the Litigation Lead, you will be responsible for proactively managing a portfolio of litigated cases through to settlement. You will be the key link between Panel Lawyers and the business. Role: Defendant Litigation Handler Location: Sevenoaks with hybrid working available, along with the opportunity to work fully remote Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £28,000-£35,000 plus bonus potential What you will be doing: Triage incoming litigated cases, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Review incoming litigation to assess if the claim is attached to a particular strategy. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.