Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Are you a 3rd line engineer currently looking for a new challenge? Or perhaps you are an experienced 2nd line engineer, looking for a step up in your career? If either of the above apply, then we want to hear from you! My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. As a company, they prioritise the human aspect of technology, valuing relationships, expertise, and practicality above all. Their commitment to clients, partners, and the environment shapes their approach, and it's their talented individuals who truly make the difference. They understand the intricacies of technology, collaborating, simplifying, caring, and delivering results. Together, they are reshaping the tech landscape with a human touch. Your Mission Joining the Secure Services Team as a 2nd/3rd Line Engineer, you'll play a pivotal role in supporting, managing, and administering a diverse range of technologies and services for managed service clients. This includes Public and Private Cloud, Networking, and Systems Infrastructure. What You'll Be Doing Administering diverse computer networks and environments, including software, hardware, and configurations. Monitoring and patching of an Azure Stack System, conducting disaster recovery operations, and data backups as needed. Troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing optimisations. Managing and monitoring installed systems and infrastructure. Ensuring maximum system and infrastructure availability. Implementing security, backup, resilience, and disaster recovery measures. Developing and updating user guides and knowledge-based articles. Collaborating with vendors and technical personnel for issue resolution. Participating in the Out of Hours on-call rota. Experience & Requirements Proven experience in installing, configuring and troubleshooting Windows and Linux based environments. Good cloud knowledge, preferably in Azure/Azure Stack Experience with virtualisation and containerisation (eg, VMware, Hyper-V) Experience with monitoring systems (eg Logic Monitor, SolarWinds, PRTG etc.) Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP Experience of typical enterprise level hardware vendor solutions (eg, Compute, Storage, LAN, WLAN, EUC) Experience of producing quality support documentation Desirable vendors certifications include: CCNA, MCSA, VCP or similar Please note that this is a fully office based role, as you will be supporting secure clients. Salary on offer is up to £42k dependent on experience. For more information, please get in touch!
Apr 17, 2024
Full time
Are you a 3rd line engineer currently looking for a new challenge? Or perhaps you are an experienced 2nd line engineer, looking for a step up in your career? If either of the above apply, then we want to hear from you! My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. As a company, they prioritise the human aspect of technology, valuing relationships, expertise, and practicality above all. Their commitment to clients, partners, and the environment shapes their approach, and it's their talented individuals who truly make the difference. They understand the intricacies of technology, collaborating, simplifying, caring, and delivering results. Together, they are reshaping the tech landscape with a human touch. Your Mission Joining the Secure Services Team as a 2nd/3rd Line Engineer, you'll play a pivotal role in supporting, managing, and administering a diverse range of technologies and services for managed service clients. This includes Public and Private Cloud, Networking, and Systems Infrastructure. What You'll Be Doing Administering diverse computer networks and environments, including software, hardware, and configurations. Monitoring and patching of an Azure Stack System, conducting disaster recovery operations, and data backups as needed. Troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing optimisations. Managing and monitoring installed systems and infrastructure. Ensuring maximum system and infrastructure availability. Implementing security, backup, resilience, and disaster recovery measures. Developing and updating user guides and knowledge-based articles. Collaborating with vendors and technical personnel for issue resolution. Participating in the Out of Hours on-call rota. Experience & Requirements Proven experience in installing, configuring and troubleshooting Windows and Linux based environments. Good cloud knowledge, preferably in Azure/Azure Stack Experience with virtualisation and containerisation (eg, VMware, Hyper-V) Experience with monitoring systems (eg Logic Monitor, SolarWinds, PRTG etc.) Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP Experience of typical enterprise level hardware vendor solutions (eg, Compute, Storage, LAN, WLAN, EUC) Experience of producing quality support documentation Desirable vendors certifications include: CCNA, MCSA, VCP or similar Please note that this is a fully office based role, as you will be supporting secure clients. Salary on offer is up to £42k dependent on experience. For more information, please get in touch!
1st/2nd Line IT Support Engineer - Tonbridge - £30,000 - Great Training! Role: 1st/2nd Line IT Support Engineer Areas: Tonbridge Salary: £25,000 - £30,000 - Great Training! I am working on an exciting new opportunity with my client.We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Tonbridge.This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Hyper-VThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at henry com Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
1st/2nd Line IT Support Engineer - Tonbridge - £30,000 - Great Training! Role: 1st/2nd Line IT Support Engineer Areas: Tonbridge Salary: £25,000 - £30,000 - Great Training! I am working on an exciting new opportunity with my client.We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Tonbridge.This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Hyper-VThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at henry com Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: Senior IT Engineer Location: Cheltenham - Office Based with client visits. Salary: £40,000 - £45,000 Hours: Monday - Friday 37.5 hours per week Are you looking to work for an industry leader within IT service and security? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? As a Senior IT Project Engineer, you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensure successful project delivery and customer satisfaction. Benefits: 25 days holiday + bank holiday. Private medical insurance. Pension. Access to company pool car for client visits. Free parking. Roles and Responsibilities: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. Skills and Attributes: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this role is of interest, please contact today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. ENG1
Apr 16, 2024
Full time
Job Title: Senior IT Engineer Location: Cheltenham - Office Based with client visits. Salary: £40,000 - £45,000 Hours: Monday - Friday 37.5 hours per week Are you looking to work for an industry leader within IT service and security? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? As a Senior IT Project Engineer, you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensure successful project delivery and customer satisfaction. Benefits: 25 days holiday + bank holiday. Private medical insurance. Pension. Access to company pool car for client visits. Free parking. Roles and Responsibilities: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. Skills and Attributes: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this role is of interest, please contact today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. ENG1
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
Apr 16, 2024
Full time
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
Apr 16, 2024
Full time
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
Apr 16, 2024
Full time
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
2nd Line IT Support Engineer - Bristol area/Gloucestershire | South West Hybrid Role - part office (2 days), part wfh (3 days), part Field Based (once a month) Permanent Salary is up to £31,000 + Bonus + Overtime (if required/not essential) + fantastic other company benefits, excellent opportunities to learn, build skills and fantastic long term career progression An exciting new role has arisen to join a market leading IT solutions provider who support across SME to enterprise clients across the region. Joining a team, you will provide the highest level of support to customers and be involved in upgrade projects for an established & growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously in an IT Field Service Based role. The company have a fantastic company culture, and heavily invest in their employees. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression. We are seeking a motivated and committed 2nd Line Support Engineer who ideally has worked for a Managed Services Provider, supporting and delivering excellent customer service to external companies, who would like to join an organisation that will certainly return a bright future. Daily Duties and Responsibilities (not limited to!): Troubleshooting 2nd Line Support tickets within a team, dealing with more complex issues that have been escalated from the 1st Line Engineers, proactively monitoring the queue to ensure actions and resolutions within company SLAs to their customers are met Occasionally attending client sites (when required), this can be to deliver IT Services physically, equipment and potentially perform troubleshooting or fault resolution, delivering a high standard of service and being a representative of the Solutions Provider. Maintaining excellent customer service and support, building relationships externally with clients, taking ownership of the support process end to end, and internally to stakeholders and assisting 1st Line Engineers, under the support of a Team Leader Experience and Requirements: At least 24 months in a recent 2nd Line IT Support Engineer position Driving Licence is essential (Automatic is fine) A DBS will be required as part of your successful onboarding Experience supporting and troubleshooting Microsoft Applications, Exchange, 365, Teams, OneDrive, Active Directory, Group Policy etc Windows Server experience, 2012 > 2019, patching, PPM and DR Reports Basic Networking experience, DNS, DHCP, TCP/IP, switching, routing and Firewall configuration, VPN and WAN environments
Apr 16, 2024
Full time
2nd Line IT Support Engineer - Bristol area/Gloucestershire | South West Hybrid Role - part office (2 days), part wfh (3 days), part Field Based (once a month) Permanent Salary is up to £31,000 + Bonus + Overtime (if required/not essential) + fantastic other company benefits, excellent opportunities to learn, build skills and fantastic long term career progression An exciting new role has arisen to join a market leading IT solutions provider who support across SME to enterprise clients across the region. Joining a team, you will provide the highest level of support to customers and be involved in upgrade projects for an established & growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously in an IT Field Service Based role. The company have a fantastic company culture, and heavily invest in their employees. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression. We are seeking a motivated and committed 2nd Line Support Engineer who ideally has worked for a Managed Services Provider, supporting and delivering excellent customer service to external companies, who would like to join an organisation that will certainly return a bright future. Daily Duties and Responsibilities (not limited to!): Troubleshooting 2nd Line Support tickets within a team, dealing with more complex issues that have been escalated from the 1st Line Engineers, proactively monitoring the queue to ensure actions and resolutions within company SLAs to their customers are met Occasionally attending client sites (when required), this can be to deliver IT Services physically, equipment and potentially perform troubleshooting or fault resolution, delivering a high standard of service and being a representative of the Solutions Provider. Maintaining excellent customer service and support, building relationships externally with clients, taking ownership of the support process end to end, and internally to stakeholders and assisting 1st Line Engineers, under the support of a Team Leader Experience and Requirements: At least 24 months in a recent 2nd Line IT Support Engineer position Driving Licence is essential (Automatic is fine) A DBS will be required as part of your successful onboarding Experience supporting and troubleshooting Microsoft Applications, Exchange, 365, Teams, OneDrive, Active Directory, Group Policy etc Windows Server experience, 2012 > 2019, patching, PPM and DR Reports Basic Networking experience, DNS, DHCP, TCP/IP, switching, routing and Firewall configuration, VPN and WAN environments
30 days annual leave + Bank Holidays Company Van + Fuel Card Plus other benefits Permanent - Full Time (40 hours per week) Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We're now seeking a Repairs Manager - someone to support the Head of PropertyCare and to successfully deliver and take responsibility for the day-to-day repairs service which is delivered by three Repairs Supervisors and fifteen Engineers, carrying out approximately 1,800 jobs per month. You will own the repairs diary and, together with the Scheduling team ensure resource remains available to achieve repairs standards, Awaab's Law and meets customer expectations. You will identify and own opportunities and weaknesses in the repairs service, rolling out best practice and implementing improvement plans where required, and maintain budgetary discipline by overseeing and appropriately restricting outsourced work, control of material specifications and costs, ensuring full complement of engineers are always recruited. You will support and enable a team of three Repairs Supervisors to ensure they effectively manage and motivate their individual Repairs teams, and ensure all 1:1's, health and safety, van, and material audits are completed and safeguarding requirements are adhered to by internal staff and contractors. You will also be responsible for the co-ordination and management the Out of Hours Emergency Responsive Repairs Service, for which weekly standby and call out payments are paid in addition to salary when on call. We think GCH is a great place to work, but don't just take our word for it Winner of best place to work at Gloucestershire Live Business Awards 2023. Winners of Employer of the year at Housing Hero's Award Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023. We'd like you to Hold an NVQ Level 2 qualification (as a minimum) in a relevant trade (i.e. plumbing, Carpentry or General Building and/or equivalent management qualifications). Have demonstrable experience of leading, managing, motivating, and developing small teams of repairs engineers within a similar environment. Have experience of managing repairs sub-contractors and contract management best practice. Have significant experience and good all-round knowledge of maintenance/construction. Understand and use repairs data to monitor performance and deliver improvements. Understand and present technical information clearly and communicate matters related to asset management to a varied audience. Have practical knowledge of the social housing sector, its challenges, the HHSRS system and property risks. Have practical knowledge of repairs and repairs diagnostic. Hold an IOSH managing safely certificate (desirable). Closing Date: 22nd April 2023 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we'd be delighted to hear from you!
Apr 15, 2024
Full time
30 days annual leave + Bank Holidays Company Van + Fuel Card Plus other benefits Permanent - Full Time (40 hours per week) Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We're now seeking a Repairs Manager - someone to support the Head of PropertyCare and to successfully deliver and take responsibility for the day-to-day repairs service which is delivered by three Repairs Supervisors and fifteen Engineers, carrying out approximately 1,800 jobs per month. You will own the repairs diary and, together with the Scheduling team ensure resource remains available to achieve repairs standards, Awaab's Law and meets customer expectations. You will identify and own opportunities and weaknesses in the repairs service, rolling out best practice and implementing improvement plans where required, and maintain budgetary discipline by overseeing and appropriately restricting outsourced work, control of material specifications and costs, ensuring full complement of engineers are always recruited. You will support and enable a team of three Repairs Supervisors to ensure they effectively manage and motivate their individual Repairs teams, and ensure all 1:1's, health and safety, van, and material audits are completed and safeguarding requirements are adhered to by internal staff and contractors. You will also be responsible for the co-ordination and management the Out of Hours Emergency Responsive Repairs Service, for which weekly standby and call out payments are paid in addition to salary when on call. We think GCH is a great place to work, but don't just take our word for it Winner of best place to work at Gloucestershire Live Business Awards 2023. Winners of Employer of the year at Housing Hero's Award Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023. We'd like you to Hold an NVQ Level 2 qualification (as a minimum) in a relevant trade (i.e. plumbing, Carpentry or General Building and/or equivalent management qualifications). Have demonstrable experience of leading, managing, motivating, and developing small teams of repairs engineers within a similar environment. Have experience of managing repairs sub-contractors and contract management best practice. Have significant experience and good all-round knowledge of maintenance/construction. Understand and use repairs data to monitor performance and deliver improvements. Understand and present technical information clearly and communicate matters related to asset management to a varied audience. Have practical knowledge of the social housing sector, its challenges, the HHSRS system and property risks. Have practical knowledge of repairs and repairs diagnostic. Hold an IOSH managing safely certificate (desirable). Closing Date: 22nd April 2023 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we'd be delighted to hear from you!
Harvey Nash is delighted to be partnering exclusively with the University of Leeds to recruit a Senior Linux Engineer for their Professional Services team The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. You will play a pivotal role in supporting the Linux estate, ensuring that the environments are configured, secure and operating effectively. This role plays an integral part in enablement at the university for learning, teaching, research and the support teams. The ideal candidate will be enthusiastic, able to identify technical debt and take the initiative to improve these areas while focusing on project-based work, providing advanced technical support for Linux related issues. Experience of interest: Providing 2nd and 3rd line support for Linux-based systems primarily on RHEL or Debian Leading Linux based projects such as infrastructure enhancements for Server and Storage Performance and reliability monitoring and optimisation of Linux systems using industry best practices Identifying areas for improvement, liaising with teams across a business to implement the improvements Supporting Linux systems hosting business-critical services Strong communication and stakeholder management skills Provisioning and support Red Hat Satellite and Puppet would be desirable but not essential Knowledge or experience supporting automation tools such as Ansible, Terraform, Kubernetes would be beneficial £37,099 - £44,263 | WFH - 4 days | 26 days holiday + 16 campus closed days | 21.6% employer pension contribution | Career progression opportunities | + Plenty more fantastic benefits. If this is of interest, please apply within - alternatively, reach out to the recruiter directly
Apr 15, 2024
Full time
Harvey Nash is delighted to be partnering exclusively with the University of Leeds to recruit a Senior Linux Engineer for their Professional Services team The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. You will play a pivotal role in supporting the Linux estate, ensuring that the environments are configured, secure and operating effectively. This role plays an integral part in enablement at the university for learning, teaching, research and the support teams. The ideal candidate will be enthusiastic, able to identify technical debt and take the initiative to improve these areas while focusing on project-based work, providing advanced technical support for Linux related issues. Experience of interest: Providing 2nd and 3rd line support for Linux-based systems primarily on RHEL or Debian Leading Linux based projects such as infrastructure enhancements for Server and Storage Performance and reliability monitoring and optimisation of Linux systems using industry best practices Identifying areas for improvement, liaising with teams across a business to implement the improvements Supporting Linux systems hosting business-critical services Strong communication and stakeholder management skills Provisioning and support Red Hat Satellite and Puppet would be desirable but not essential Knowledge or experience supporting automation tools such as Ansible, Terraform, Kubernetes would be beneficial £37,099 - £44,263 | WFH - 4 days | 26 days holiday + 16 campus closed days | 21.6% employer pension contribution | Career progression opportunities | + Plenty more fantastic benefits. If this is of interest, please apply within - alternatively, reach out to the recruiter directly
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Apr 15, 2024
Full time
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? AWE is looking for Warhead Senior Systems Engineers (Product Surety) The Warhead Engineering team at AWE are looking for a motivated and experienced individuals to lead and conduct systems engineering activities to support future weapon system development. These roles have a focus on technical product security and involves the analysis and assessment of threats to the product across the warhead lifecycle and, the development of the product security sub-system to provide mitigation. Although not purist systems engineer roles, these roles require the mindset of systems thinkers and the application of systems engineering methods, approaches, tools and techniques. These roles are within a specialist area so opportunities for relevant training and development will be provided. Role: Warhead Senior Systems Engineers (Product Surety) Location: Reading (Office based) Salary: £44,990 - £65,000 (depending on your suitability and level of experience) Closing Date: 02nd May 2024 The Role? Successful Candidates will be responsible for: Leading stakeholder engagement activities to collaborate with other areas of the business, the customer, government agencies (international and domestic) and regulators to support multiple Warhead Engineering projects Developing and using tools and techniques to conduct domain specific analysis and assessments from system to component level Applying Subject Matter Expertise to help influence the system design and solution, working alongside multiple engineering and scientific disciplines Influencing, capturing and translating stakeholder vision into system and sub-system requirements Developing Concept of Operations and system architectures (functional and physical) Generating and managing Validation & Verification evidence Producing high quality technical reports, presentations and project artefacts as required by company Product Lifecycle Management (PLM) process and project delivery Developing your own expertise in the area and where appropriate, providing support and mentoring to less experienced engineers Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Strong communication and exceptional soft skills to work with people and teams to both discover and share key information Ability to define approaches to progress from the uncertain early stages of a development and drive through to definition of solutions Innovative systems thinking approach Excellent analytical and decision-making skills Flexibility and adaptability to embrace the variety of activities which are part of the role Ability to manage and deliver objectives on time to high quality To be considered for these roles, candidates will ideally have an HNC/HND or degree qualification in a science or engineering discipline or proven experience working in a similar environment. What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation package available (terms and conditions apply) Potential opportunities to travel with work for conferences and collaboration Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Occasional travel to the US for partnering opportunities may be required. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 15, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? AWE is looking for Warhead Senior Systems Engineers (Product Surety) The Warhead Engineering team at AWE are looking for a motivated and experienced individuals to lead and conduct systems engineering activities to support future weapon system development. These roles have a focus on technical product security and involves the analysis and assessment of threats to the product across the warhead lifecycle and, the development of the product security sub-system to provide mitigation. Although not purist systems engineer roles, these roles require the mindset of systems thinkers and the application of systems engineering methods, approaches, tools and techniques. These roles are within a specialist area so opportunities for relevant training and development will be provided. Role: Warhead Senior Systems Engineers (Product Surety) Location: Reading (Office based) Salary: £44,990 - £65,000 (depending on your suitability and level of experience) Closing Date: 02nd May 2024 The Role? Successful Candidates will be responsible for: Leading stakeholder engagement activities to collaborate with other areas of the business, the customer, government agencies (international and domestic) and regulators to support multiple Warhead Engineering projects Developing and using tools and techniques to conduct domain specific analysis and assessments from system to component level Applying Subject Matter Expertise to help influence the system design and solution, working alongside multiple engineering and scientific disciplines Influencing, capturing and translating stakeholder vision into system and sub-system requirements Developing Concept of Operations and system architectures (functional and physical) Generating and managing Validation & Verification evidence Producing high quality technical reports, presentations and project artefacts as required by company Product Lifecycle Management (PLM) process and project delivery Developing your own expertise in the area and where appropriate, providing support and mentoring to less experienced engineers Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Strong communication and exceptional soft skills to work with people and teams to both discover and share key information Ability to define approaches to progress from the uncertain early stages of a development and drive through to definition of solutions Innovative systems thinking approach Excellent analytical and decision-making skills Flexibility and adaptability to embrace the variety of activities which are part of the role Ability to manage and deliver objectives on time to high quality To be considered for these roles, candidates will ideally have an HNC/HND or degree qualification in a science or engineering discipline or proven experience working in a similar environment. What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation package available (terms and conditions apply) Potential opportunities to travel with work for conferences and collaboration Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Occasional travel to the US for partnering opportunities may be required. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Role Title: Infrastructure Engineer Location: Remote Working / Cannock and Wolverhampton Sites Salary: £40,000 - £50,000 We're on the lookout for an experienced Infrastructure Engineer to join our client's dynamic team. You will work remotely, going out to sites on an as-and-when basis to support their large-scale projects or BAU support. The Role: As an Infrastructure Engineer, your role will include: Providing outstanding support for a large-scale, modern enterprise infrastructure. Responding to 2nd and 3rd line escalations in a timely manner. Playing a key role in the delivery of technically complex and challenging projects. Working effectively with third-party service providers. Identifying areas of opportunity and improvement in terms of system capability, capacity, performance, process, and service quality. The Candidate: The ideal candidate for the IT Infrastructure Engineer role will have: 4+ years of experience working in a similar role, supporting enterprise-class technologies. Experience working in a structured project environment. Strong experience with Windows Server Operating Systems, Active Directory (including Azure AD) and DNS. Strong experience with VMWare vSphere virtualisation and SAN storage. Experience working with public cloud, private cloud and hybrid models. Experience working with Amazon Web Services (AWS) cloud technologies. ITIL certification or a good understanding of ITIL principles (advantageous). If you're an experienced IT Infrastructure Engineer looking for a new challenge and the opportunity to work on technically complex projects, this could be the perfect role for you. Apply today and take the next step in your career.If you've previously held any of the following roles, this could be the perfect opportunity for you: IT Support Engineer, IT Systems Engineer, Infrastructure Support Engineer, IT Network Engineer, or IT Project Engineer.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
Role Title: Infrastructure Engineer Location: Remote Working / Cannock and Wolverhampton Sites Salary: £40,000 - £50,000 We're on the lookout for an experienced Infrastructure Engineer to join our client's dynamic team. You will work remotely, going out to sites on an as-and-when basis to support their large-scale projects or BAU support. The Role: As an Infrastructure Engineer, your role will include: Providing outstanding support for a large-scale, modern enterprise infrastructure. Responding to 2nd and 3rd line escalations in a timely manner. Playing a key role in the delivery of technically complex and challenging projects. Working effectively with third-party service providers. Identifying areas of opportunity and improvement in terms of system capability, capacity, performance, process, and service quality. The Candidate: The ideal candidate for the IT Infrastructure Engineer role will have: 4+ years of experience working in a similar role, supporting enterprise-class technologies. Experience working in a structured project environment. Strong experience with Windows Server Operating Systems, Active Directory (including Azure AD) and DNS. Strong experience with VMWare vSphere virtualisation and SAN storage. Experience working with public cloud, private cloud and hybrid models. Experience working with Amazon Web Services (AWS) cloud technologies. ITIL certification or a good understanding of ITIL principles (advantageous). If you're an experienced IT Infrastructure Engineer looking for a new challenge and the opportunity to work on technically complex projects, this could be the perfect role for you. Apply today and take the next step in your career.If you've previously held any of the following roles, this could be the perfect opportunity for you: IT Support Engineer, IT Systems Engineer, Infrastructure Support Engineer, IT Network Engineer, or IT Project Engineer.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? We are currently looking to recruit a Team Leader for the Enhanced Nuclear Safety (ENS) Team in the Surety Group which is part of the Warhead Engineering sub-function. The successful candidate will lead a team of warhead engineers responsible for designing, manufacturing, and testing warhead components and sub-systems in accordance with AWE s Product Lifecycle management process. Role: Enhanced Nuclear Safety Team Leader Location: Reading Salary: £44,990 - £70,000 per annum Closing Date: 02nd May 2024 The Role? The team deliver the following capabilities: Manage the design of warhead safety components including the development of requirements and interfaces. Provide evidence for design decisions and option selection in line with PLM and nuclear engineering methods. Provide manufacturing drawings and sketches to AWE WDO standards. Provide manufactured concepts and prototypes through external and internal suppliers. Test concepts and prototypes in line with verification plans developed from requirements. You will be accountable for delivering the functional capability and demand to the future programme requirements, applying the sub-function s strategy and providing effective guidance as the main contact point for team members. You will be responsible for maintaining a technical capability that delivers critical skills and resources aligned to business requirements in order to deliver the integrated technical programme. Key Accountabilities & Responsibilities: In line with the Leadership Blueprint, lead, coach & develop the team and influence others at specialism or functional level to create & deliver our operational plans (First Level Leader) Assess staff performance, measured against agreed personal objectives and accountabilities, and take corrective action to improve performance where necessary via appropriate management interventions Engage with Subject Matter Experts within the team and beyond to provide expert knowledge and technical expertise in the field of technical specialism. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player Using the sub-functions strategy to define the teams operational plan while managing resources in a safe, secure and cost efficient manner Responsible for the technical quality of the work undertaken by the team and/or teams through appropriate internal ( i.e. with Subject Matter Experts) and external reviews Ensuring that the work undertaken by the team is consistent with AWE strategy, policies, processes, procedures, and quality standards while minimising risk to delivery of the Integrated Technical Programme Responsible for knowledge capture to maintain, share, preserve and protect intellectual property Providing an agile capability, delivering critical skills and resource aligned to business requirements underpinning the Programme Responsible for undertaking other duties as reasonably required from time to time by line and task management Be able to lead a multidisciplinary team The successful candidate should have the following: Experience of successfully leading and managing a high performing and motivated team Proven record of accomplishment of driving delivery, performance and continuous improvement Wiling to apply his or her own judgement/discretion Approachable attitude and ability to deal with/manage sensitive staff issues Demonstrate a working appreciation for business requirements Willing and able to undertake UK and overseas travel Willing and able to obtain and maintain the security clearance required for the role What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation package available (terms and conditions apply) Potential opportunities to travel with work for conferences and collaboration Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 15, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? We are currently looking to recruit a Team Leader for the Enhanced Nuclear Safety (ENS) Team in the Surety Group which is part of the Warhead Engineering sub-function. The successful candidate will lead a team of warhead engineers responsible for designing, manufacturing, and testing warhead components and sub-systems in accordance with AWE s Product Lifecycle management process. Role: Enhanced Nuclear Safety Team Leader Location: Reading Salary: £44,990 - £70,000 per annum Closing Date: 02nd May 2024 The Role? The team deliver the following capabilities: Manage the design of warhead safety components including the development of requirements and interfaces. Provide evidence for design decisions and option selection in line with PLM and nuclear engineering methods. Provide manufacturing drawings and sketches to AWE WDO standards. Provide manufactured concepts and prototypes through external and internal suppliers. Test concepts and prototypes in line with verification plans developed from requirements. You will be accountable for delivering the functional capability and demand to the future programme requirements, applying the sub-function s strategy and providing effective guidance as the main contact point for team members. You will be responsible for maintaining a technical capability that delivers critical skills and resources aligned to business requirements in order to deliver the integrated technical programme. Key Accountabilities & Responsibilities: In line with the Leadership Blueprint, lead, coach & develop the team and influence others at specialism or functional level to create & deliver our operational plans (First Level Leader) Assess staff performance, measured against agreed personal objectives and accountabilities, and take corrective action to improve performance where necessary via appropriate management interventions Engage with Subject Matter Experts within the team and beyond to provide expert knowledge and technical expertise in the field of technical specialism. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player Using the sub-functions strategy to define the teams operational plan while managing resources in a safe, secure and cost efficient manner Responsible for the technical quality of the work undertaken by the team and/or teams through appropriate internal ( i.e. with Subject Matter Experts) and external reviews Ensuring that the work undertaken by the team is consistent with AWE strategy, policies, processes, procedures, and quality standards while minimising risk to delivery of the Integrated Technical Programme Responsible for knowledge capture to maintain, share, preserve and protect intellectual property Providing an agile capability, delivering critical skills and resource aligned to business requirements underpinning the Programme Responsible for undertaking other duties as reasonably required from time to time by line and task management Be able to lead a multidisciplinary team The successful candidate should have the following: Experience of successfully leading and managing a high performing and motivated team Proven record of accomplishment of driving delivery, performance and continuous improvement Wiling to apply his or her own judgement/discretion Approachable attitude and ability to deal with/manage sensitive staff issues Demonstrate a working appreciation for business requirements Willing and able to undertake UK and overseas travel Willing and able to obtain and maintain the security clearance required for the role What will you get from us? As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation package available (terms and conditions apply) Potential opportunities to travel with work for conferences and collaboration Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Are you ready for your next challenge? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Skills Required: Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) • Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 14, 2024
Full time
2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Are you ready for your next challenge? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Skills Required: Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) • Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Apr 14, 2024
Contractor
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
Apr 14, 2024
Full time
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
Apr 14, 2024
Full time
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 14, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay