Salary: £24,250 per annumLocation: Hybrid/Corsica Street, IslingtonHours: 36 per week Contract Type: 18 Month Fixed Term Contract Are you looking for a new and exciting challenge? Don't miss out on this apprenticeship opportunity! We're looking for a bright and enthusiastic Apprentice Project Assistant to join our team at Clarion Futures. About the role This is a busy and varied role, where you will provide administrative support to the national Jobs and Training team, part of Clarion Futures. This will include updating publicity material, carrying out quality spot checks, updating participant's records, preparing promotional/presentation materials whilst organising meetings, publicity events and statistical updates. Other key duties include: Supporting the promotion of our Business Start-up Support scheme (internally and externally) through direct marketing and social media platforms Dealing with and respond to internal and external enquiries as appropriate, maintaining a courteous and professional manner at all times Supporting the collation and dissemination of KPI data About you To be successful, you'll come to us with good written and verbal communication skills and a desire to learn and complete the relevant qualifications for this apprenticeship. You'll show a passion for Customer Services and will possess excellent IT, organisational and planning skills.This is a fantastic opportunity to kick-start your career and grow your skills in a sector that really makes a difference to the lives of its customers. About the apprenticeship We offer the opportunity to study for a Business Administrator Level 3 apprenticeship, which will take up to 18 months to complete and study for your NVQ qualification. You'll develop new key skills and behaviours which will support your personal development and progression. Where you have not already achieved Level 2 English and Maths, you must do so before taking the end-point assessment. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least two days per week. Closing Date: Thursday 28th March 2024 at midnight. For further details on this vacancy, please click 'apply' or visit our website. Applicants must have the ability to travel when required. In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Clarion Futures Clarion Futures is our charitable foundation. We work together with partners to make a positive difference to the lives of people living in Clarion homes and communities. Our work is centred on providing our residents with the tools and support to help overcome any challenges they face. Every year we support thousands of people into work and provide people with help in managing money, gaining and developing digital skills and contributing to the life of their communities. We're a partner of choice for organisations ranging from FTSE companies and government departments to local charities and social enterprises. With more than 350,000 residents, our size and reach gives us a presence that few other charities can match. In 2021/22, we invested £16.3 million into our work with residents and communities, generating more than £123m in social value, making the work of Clarion Futures one of the biggest social investment programmes in the UK. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Mar 26, 2024
Full time
Salary: £24,250 per annumLocation: Hybrid/Corsica Street, IslingtonHours: 36 per week Contract Type: 18 Month Fixed Term Contract Are you looking for a new and exciting challenge? Don't miss out on this apprenticeship opportunity! We're looking for a bright and enthusiastic Apprentice Project Assistant to join our team at Clarion Futures. About the role This is a busy and varied role, where you will provide administrative support to the national Jobs and Training team, part of Clarion Futures. This will include updating publicity material, carrying out quality spot checks, updating participant's records, preparing promotional/presentation materials whilst organising meetings, publicity events and statistical updates. Other key duties include: Supporting the promotion of our Business Start-up Support scheme (internally and externally) through direct marketing and social media platforms Dealing with and respond to internal and external enquiries as appropriate, maintaining a courteous and professional manner at all times Supporting the collation and dissemination of KPI data About you To be successful, you'll come to us with good written and verbal communication skills and a desire to learn and complete the relevant qualifications for this apprenticeship. You'll show a passion for Customer Services and will possess excellent IT, organisational and planning skills.This is a fantastic opportunity to kick-start your career and grow your skills in a sector that really makes a difference to the lives of its customers. About the apprenticeship We offer the opportunity to study for a Business Administrator Level 3 apprenticeship, which will take up to 18 months to complete and study for your NVQ qualification. You'll develop new key skills and behaviours which will support your personal development and progression. Where you have not already achieved Level 2 English and Maths, you must do so before taking the end-point assessment. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least two days per week. Closing Date: Thursday 28th March 2024 at midnight. For further details on this vacancy, please click 'apply' or visit our website. Applicants must have the ability to travel when required. In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Clarion Futures Clarion Futures is our charitable foundation. We work together with partners to make a positive difference to the lives of people living in Clarion homes and communities. Our work is centred on providing our residents with the tools and support to help overcome any challenges they face. Every year we support thousands of people into work and provide people with help in managing money, gaining and developing digital skills and contributing to the life of their communities. We're a partner of choice for organisations ranging from FTSE companies and government departments to local charities and social enterprises. With more than 350,000 residents, our size and reach gives us a presence that few other charities can match. In 2021/22, we invested £16.3 million into our work with residents and communities, generating more than £123m in social value, making the work of Clarion Futures one of the biggest social investment programmes in the UK. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
An exciting new role based in our Independence Group Operations Team has become available. The Independence Group Operations Team provides excellent Customer service to all our Independence Group members, on a day-to-day basis by gaining knowledge & understanding of their business models in order to build good working relationships and rapport. We deliver exceptional customer service to all members by following our SMILE values ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience and skills. Within the team we deal with a variation of queries from the members and administrative duties. We work very closely with our Internal teams in order to resolve any queries/issue our Independence Group members have brought to our attention supporting the member to achieve the best outcome, for everyone involved. Due to the variation of queries, there is always something new to learn making this position an exciting opportunity and we encourage self-development within the team for progression and to achieve your career goals. What will be your key responsibilities? Day to day support and relationship management of Independence Group members Research & resolve any queries arising from the Independence Group members by involving necessary departments to get a swift resolution Use of internal forms to accurately record data Use of internal systems for reporting and analysis Assisting our Business Development Managers helping to drive sales through internal products Speaking with potential new Independence Group members Assistance to new branches upon opening. Ownership of closed branch processes Issuing, maintaining and monitoring of Independence Group member contracts Managing amendments from Independence Group members at their request Assisting Internal Audit and Independence Group Finance with month end process of Management Services Assisting members with Training requirements, i.e. on our Internal reporting systems General administrative duties may include exporting reports, interrogating data to auditing of files What competencies we are looking for? Excellent communication skills spoken & written Being professional & confident in dealing with independent business owners & colleagues. Excellent Organisational Skill Strong attention to detail Problem solving Have a good knowledge of excel and word - however not essential Good Team player Qualifications GCSE grade 4 or above in English Language & English Literature About Us As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellence What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. Hays2
Mar 24, 2024
Full time
An exciting new role based in our Independence Group Operations Team has become available. The Independence Group Operations Team provides excellent Customer service to all our Independence Group members, on a day-to-day basis by gaining knowledge & understanding of their business models in order to build good working relationships and rapport. We deliver exceptional customer service to all members by following our SMILE values ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience and skills. Within the team we deal with a variation of queries from the members and administrative duties. We work very closely with our Internal teams in order to resolve any queries/issue our Independence Group members have brought to our attention supporting the member to achieve the best outcome, for everyone involved. Due to the variation of queries, there is always something new to learn making this position an exciting opportunity and we encourage self-development within the team for progression and to achieve your career goals. What will be your key responsibilities? Day to day support and relationship management of Independence Group members Research & resolve any queries arising from the Independence Group members by involving necessary departments to get a swift resolution Use of internal forms to accurately record data Use of internal systems for reporting and analysis Assisting our Business Development Managers helping to drive sales through internal products Speaking with potential new Independence Group members Assistance to new branches upon opening. Ownership of closed branch processes Issuing, maintaining and monitoring of Independence Group member contracts Managing amendments from Independence Group members at their request Assisting Internal Audit and Independence Group Finance with month end process of Management Services Assisting members with Training requirements, i.e. on our Internal reporting systems General administrative duties may include exporting reports, interrogating data to auditing of files What competencies we are looking for? Excellent communication skills spoken & written Being professional & confident in dealing with independent business owners & colleagues. Excellent Organisational Skill Strong attention to detail Problem solving Have a good knowledge of excel and word - however not essential Good Team player Qualifications GCSE grade 4 or above in English Language & English Literature About Us As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellence What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. Hays2
Assistant Buyer Crewe Salary up to £24,000 + Benefits The Role: As an Assistant Buyer, you will support the Buyer in driving category sales and profit in line with budgets for both stores and our ecommerce channels. You will work closely with all departments across the business, as well as our suppliers and key brands to ensure we maximise the sales/profit potential of each category. You will have the opportunity to influence product selection and take ownership of a range with the support of the Buyer. What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub What will you do? Help to deliver sales, margin and supplier terms budgets within your categories across all business channels Provide weekly category analysis and feedback proposed actions to the Buyer Have a strong awareness of competitor activity and regularly compile competitor analysis and feedback Support the Buyer throughout the Range Review process including analysis of the existing range, new product selection, cost negotiations, product setup and implementation Support with the merchandising and product content on the Ryman website for your areas of responsibility To support the buyer in formulating the promotional plan in line with the critical path Work alongside Marketing and Space Planning to deliver strong and effective promotional To be aware of and work within stock budget parameters General administration including; Supplier invoicing, product setup, sample management and operational communications Other Visit relevant trade shows, exhibitions and suppliers, representing Ryman and The Group. International travel may be required Comply with the Bribery Act 2010 at all times Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting Financial Controller role
Mar 23, 2024
Full time
Assistant Buyer Crewe Salary up to £24,000 + Benefits The Role: As an Assistant Buyer, you will support the Buyer in driving category sales and profit in line with budgets for both stores and our ecommerce channels. You will work closely with all departments across the business, as well as our suppliers and key brands to ensure we maximise the sales/profit potential of each category. You will have the opportunity to influence product selection and take ownership of a range with the support of the Buyer. What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub What will you do? Help to deliver sales, margin and supplier terms budgets within your categories across all business channels Provide weekly category analysis and feedback proposed actions to the Buyer Have a strong awareness of competitor activity and regularly compile competitor analysis and feedback Support the Buyer throughout the Range Review process including analysis of the existing range, new product selection, cost negotiations, product setup and implementation Support with the merchandising and product content on the Ryman website for your areas of responsibility To support the buyer in formulating the promotional plan in line with the critical path Work alongside Marketing and Space Planning to deliver strong and effective promotional To be aware of and work within stock budget parameters General administration including; Supplier invoicing, product setup, sample management and operational communications Other Visit relevant trade shows, exhibitions and suppliers, representing Ryman and The Group. International travel may be required Comply with the Bribery Act 2010 at all times Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting Financial Controller role
Competitive salary with unlimited bonus potential We are looking for?experienced Assistant Managers to join our successful teams in our branches.?Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge?to confidently advise?on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau Assisting with the supervision, coaching and development of branch staff Identifying and meeting customers' needs by providing exceptional customer service at all times Participating in promotional events and activities to increase exposure of the branch Using social media to promote offers, generate customer engagement and sales leads Leading by example in achieving individual sales targets and objectives Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained Ensuring that excellent customer service experience is provided at all times Attending?managers'?meetings, conferences and other promotional events as required Effectively performing administrative duties To undertake any other duties that may fall into the job criteria To conform with all company policies and?procedures,?including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Ensuring both branch and staff appearance?conforms?to company standards What competencies we are looking for? Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to Ability to assist with the development of employees to maximise job satisfaction and performance Competent IT skills What experience we are looking for? At least 2 years' experience as a Travel Consultant A proven sales record Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solving Good leadership skills and experience of working within a supervisory role Good organisational and time-management skills Excellent communication skills A recognised travel qualification (desirable) If you don't have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, please visit our Hays Travel careers website! About Hays Travel As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellent What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices?for relevant roles. Ref
Mar 22, 2024
Full time
Competitive salary with unlimited bonus potential We are looking for?experienced Assistant Managers to join our successful teams in our branches.?Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge?to confidently advise?on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau Assisting with the supervision, coaching and development of branch staff Identifying and meeting customers' needs by providing exceptional customer service at all times Participating in promotional events and activities to increase exposure of the branch Using social media to promote offers, generate customer engagement and sales leads Leading by example in achieving individual sales targets and objectives Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained Ensuring that excellent customer service experience is provided at all times Attending?managers'?meetings, conferences and other promotional events as required Effectively performing administrative duties To undertake any other duties that may fall into the job criteria To conform with all company policies and?procedures,?including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Ensuring both branch and staff appearance?conforms?to company standards What competencies we are looking for? Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to Ability to assist with the development of employees to maximise job satisfaction and performance Competent IT skills What experience we are looking for? At least 2 years' experience as a Travel Consultant A proven sales record Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solving Good leadership skills and experience of working within a supervisory role Good organisational and time-management skills Excellent communication skills A recognised travel qualification (desirable) If you don't have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, please visit our Hays Travel careers website! About Hays Travel As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellent What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices?for relevant roles. Ref
Competitive salary with unlimited bonus potential We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau Assisting with the supervision, coaching and development of branch staff Identifying and meeting customers' needs by providing exceptional customer service at all times Participating in promotional events and activities to increase exposure of the branch Using social media to promote offers, generate customer engagement and sales leads Leading by example in achieving individual sales targets and objectives Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained Ensuring that excellent customer service experience is provided at all times Attending managers' meetings, conferences and other promotional events as required Effectively performing administrative duties To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures, including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Ensuring both branch and staff appearance conforms to company standards What competencies we are looking for? Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to Ability to assist with the development of employees to maximise job satisfaction and performance Competent IT skills What experience we are looking for? At least 2 years' experience as a Travel Consultant A proven sales record Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solving Good leadership skills and experience of working within a supervisory role Good organisational and time-management skills Excellent communication skills A recognised travel qualification (desirable) About Hays Travel As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellent What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Mar 22, 2024
Full time
Competitive salary with unlimited bonus potential We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau Assisting with the supervision, coaching and development of branch staff Identifying and meeting customers' needs by providing exceptional customer service at all times Participating in promotional events and activities to increase exposure of the branch Using social media to promote offers, generate customer engagement and sales leads Leading by example in achieving individual sales targets and objectives Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained Ensuring that excellent customer service experience is provided at all times Attending managers' meetings, conferences and other promotional events as required Effectively performing administrative duties To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures, including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Ensuring both branch and staff appearance conforms to company standards What competencies we are looking for? Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to Ability to assist with the development of employees to maximise job satisfaction and performance Competent IT skills What experience we are looking for? At least 2 years' experience as a Travel Consultant A proven sales record Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solving Good leadership skills and experience of working within a supervisory role Good organisational and time-management skills Excellent communication skills A recognised travel qualification (desirable) About Hays Travel As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. Supportive Motivational Innovative Loyal Excellent What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
General AssistantNights26.30If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. Working late nights or weekends are rare, giving you that important work/life balance - that's right you can work in hospitality and not work Saturday nights!We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.This is a night time role working with a small team on a four on four of basisWhat will you be doing as a General Assistant:Assist in the preparation of food and snacks.Keep the kitchen and restaurant areas in a clean and tidy state at all times.Provide a friendly, efficient and hygienic service to all customers.Ensure that customers are given a prompt and efficient serviceYou don't need any experience just an appetite for excellent customer service, an appreciation for good food and the rest we can teach you.Alongside working with the best teams, we also offer great benefits alongside your career as a General Assistant, which include:Bespoke training and developmentOpportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.28 days holiday, increasing with length of serviceApprenticeship (development journey) OpportunitiesDiscounts available on the high street shops, holidays, gyms and cinemasRecognition SchemeWellbeing assistanceFood provided while on shiftFlexible working arrangementsPensionWe are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you're from. Where individuality is a strength, and you can be proud to be you. Join BaxterStorey today and we'll open doors to an amazing career with us.Ready to be part of the family? APPLY NOW!
Dec 08, 2021
Full time
General AssistantNights26.30If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. Working late nights or weekends are rare, giving you that important work/life balance - that's right you can work in hospitality and not work Saturday nights!We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.This is a night time role working with a small team on a four on four of basisWhat will you be doing as a General Assistant:Assist in the preparation of food and snacks.Keep the kitchen and restaurant areas in a clean and tidy state at all times.Provide a friendly, efficient and hygienic service to all customers.Ensure that customers are given a prompt and efficient serviceYou don't need any experience just an appetite for excellent customer service, an appreciation for good food and the rest we can teach you.Alongside working with the best teams, we also offer great benefits alongside your career as a General Assistant, which include:Bespoke training and developmentOpportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.28 days holiday, increasing with length of serviceApprenticeship (development journey) OpportunitiesDiscounts available on the high street shops, holidays, gyms and cinemasRecognition SchemeWellbeing assistanceFood provided while on shiftFlexible working arrangementsPensionWe are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you're from. Where individuality is a strength, and you can be proud to be you. Join BaxterStorey today and we'll open doors to an amazing career with us.Ready to be part of the family? APPLY NOW!
General Assistant Working hours 3pm - 11pm 5 over 7 If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. Working late nights or weekends are rare, giving you that important work/life balance - that's right you can work in hospitality and not work Saturday nights! We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy. What will you be doing as a General Assistant: Assist in the preparation of food and snacks. Keep the kitchen and restaurant areas in a clean and tidy state at all times. Provide a friendly, efficient and hygienic service to all customers. Ensure that customers are given a prompt and efficient service You don't need any experience just an appetite for excellent customer service, an appreciation for good food and the rest we can teach you. Alongside working with the best teams, we also offer great benefits alongside your career as a General Assistant, which include: Bespoke training and development Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed. 28 days holiday, increasing with length of service Apprenticeship (development journey) Opportunities Discounts available on the high street shops, holidays, gyms and cinemas Recognition Scheme Wellbeing assistance Food provided while on shift Flexible working arrangements Pension We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you're from. Where individuality is a strength, and you can be proud to be you. Join BaxterStorey today and we'll open doors to an amazing career with us. Ready to be part of the family? APPLY NOW!
Dec 04, 2021
Full time
General Assistant Working hours 3pm - 11pm 5 over 7 If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. Working late nights or weekends are rare, giving you that important work/life balance - that's right you can work in hospitality and not work Saturday nights! We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy. What will you be doing as a General Assistant: Assist in the preparation of food and snacks. Keep the kitchen and restaurant areas in a clean and tidy state at all times. Provide a friendly, efficient and hygienic service to all customers. Ensure that customers are given a prompt and efficient service You don't need any experience just an appetite for excellent customer service, an appreciation for good food and the rest we can teach you. Alongside working with the best teams, we also offer great benefits alongside your career as a General Assistant, which include: Bespoke training and development Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed. 28 days holiday, increasing with length of service Apprenticeship (development journey) Opportunities Discounts available on the high street shops, holidays, gyms and cinemas Recognition Scheme Wellbeing assistance Food provided while on shift Flexible working arrangements Pension We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you're from. Where individuality is a strength, and you can be proud to be you. Join BaxterStorey today and we'll open doors to an amazing career with us. Ready to be part of the family? APPLY NOW!
You will sit within the wider people team the Talent Operations Team who are ambitious, hard-working team at the heart of OLIVER's growth. They are part of the talent acquisition function and support the Talent Partners to be able to work in the most effective and streamline ways. Their main areas of support are - talent pooling, market-mapping, pipelining future talent, administrative support, systems set ups and maintenance. A typical day Writing and enhancing job specifications adverts Posting job descriptions and ensuring that they are posted with the correct information, for example application closing dates. Ownership of the fixed term contract extension process Ensuring that the company is following the GDPR and compliance rules and regulations. Diary management of interview scheduling Psychometric tool ownership Creation of offer letters You must have Five GCSE grades C - A* (4-9) or equivalent, including English and Maths Skills needed Strong attention to detail Can do attitude Willingness to learn and develop own career Desire to work in the creative industry Perks and benefits Bike to work scheme Casual dress code Discounts Enhanced parental leave Flexible working hours Multiverse community Pension Pet-friendly office Training provided: 1. Training on the 18 month Standard Level 3 Business Associates apprenticeship. 2. Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal coach who will guide you through the qualification and help you achieve your full potential. 3. As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit. Future prospects: After your Business Associate apprenticeship, you have the opportunity progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.
Apr 02, 2021
Full time
You will sit within the wider people team the Talent Operations Team who are ambitious, hard-working team at the heart of OLIVER's growth. They are part of the talent acquisition function and support the Talent Partners to be able to work in the most effective and streamline ways. Their main areas of support are - talent pooling, market-mapping, pipelining future talent, administrative support, systems set ups and maintenance. A typical day Writing and enhancing job specifications adverts Posting job descriptions and ensuring that they are posted with the correct information, for example application closing dates. Ownership of the fixed term contract extension process Ensuring that the company is following the GDPR and compliance rules and regulations. Diary management of interview scheduling Psychometric tool ownership Creation of offer letters You must have Five GCSE grades C - A* (4-9) or equivalent, including English and Maths Skills needed Strong attention to detail Can do attitude Willingness to learn and develop own career Desire to work in the creative industry Perks and benefits Bike to work scheme Casual dress code Discounts Enhanced parental leave Flexible working hours Multiverse community Pension Pet-friendly office Training provided: 1. Training on the 18 month Standard Level 3 Business Associates apprenticeship. 2. Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal coach who will guide you through the qualification and help you achieve your full potential. 3. As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit. Future prospects: After your Business Associate apprenticeship, you have the opportunity progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.