Customer Service Advisor Home Working / Full Time Role Profile: Must be based in South Yorkshire Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday fully flexible between 8am-6pm; Paid Training Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Apr 19, 2024
Full time
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in South Yorkshire Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday fully flexible between 8am-6pm; Paid Training Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Inbound Customer Service Advisor Monday-Friday 9am-5pm (optional overtime available on Sat) £22,308 + monthly bonus £30,000-£45,000 OTE Permanent, full time Denton, Manchester MPJ Recruitment are currently working with a client based in Denton Manchester. We re on the lookout for Inbound Call Centre Advisors who enjoy giving excellent customer service in a fast-paced environment. You ll receive fully paid training and will be working in a fun and dynamic office ran by industry experts. You ll have exceptional opportunity to earn bonuses in this role and to develop and progress your career, with many of our team developing internally. Inbound Customer Service Advisor Responsibilities: Handling inbound calls from regarding low-value parking fines in a professional and respectful manner. Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties. Conducting detailed financial assessments to determine the most appropriate repayment options. Setting repayment plans and taking payments. Maintaining accurate and up-to-date records of all interactions with debtors. Adhering to regulatory guidelines and company policies during the collections process. Inbound Customer Service Advisor Requirements: Ideally experience in credit management or debt collection would be highly desirable. Alternatively, experience in a contact centre or sales environment. Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally. Excellent organisational skills and attention to detail. Ability to work independently and as part of a team. Proficiency in relevant computer applications and software. If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
Apr 19, 2024
Full time
Inbound Customer Service Advisor Monday-Friday 9am-5pm (optional overtime available on Sat) £22,308 + monthly bonus £30,000-£45,000 OTE Permanent, full time Denton, Manchester MPJ Recruitment are currently working with a client based in Denton Manchester. We re on the lookout for Inbound Call Centre Advisors who enjoy giving excellent customer service in a fast-paced environment. You ll receive fully paid training and will be working in a fun and dynamic office ran by industry experts. You ll have exceptional opportunity to earn bonuses in this role and to develop and progress your career, with many of our team developing internally. Inbound Customer Service Advisor Responsibilities: Handling inbound calls from regarding low-value parking fines in a professional and respectful manner. Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties. Conducting detailed financial assessments to determine the most appropriate repayment options. Setting repayment plans and taking payments. Maintaining accurate and up-to-date records of all interactions with debtors. Adhering to regulatory guidelines and company policies during the collections process. Inbound Customer Service Advisor Requirements: Ideally experience in credit management or debt collection would be highly desirable. Alternatively, experience in a contact centre or sales environment. Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally. Excellent organisational skills and attention to detail. Ability to work independently and as part of a team. Proficiency in relevant computer applications and software. If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 19, 2024
Full time
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Apr 19, 2024
Seasonal
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Apr 18, 2024
Full time
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Customer Service/Sales Agent - Hybrid role Temp to Perm to start ASAP 11.45 per hour Monday to Friday 9.00am to 5.30pm or 8.30am to 5.00pm - occasional Saturdays if you wish. Due to the location of my client you need to have your own transport to get to the office for the training and when working in the office (2 or 3 days per week) You will need good Wi-Fi connection for when working from home. Customer Service/sales Advisor to take inbound sales enquiries regarding domestic fuel. Duties will include: Dealing with enquiries in a professional and calm manner Calculating quotes which will require some mental arithmetic Updating client information and orders on in-house CRM Database Working in what can be a very busy and hectic environment The role requires confidence, numeracy, good IT skills and the ability to work under pressure. Please email your CV to Louise Thank you! I look forward to hearing from you!
Apr 18, 2024
Full time
Customer Service/Sales Agent - Hybrid role Temp to Perm to start ASAP 11.45 per hour Monday to Friday 9.00am to 5.30pm or 8.30am to 5.00pm - occasional Saturdays if you wish. Due to the location of my client you need to have your own transport to get to the office for the training and when working in the office (2 or 3 days per week) You will need good Wi-Fi connection for when working from home. Customer Service/sales Advisor to take inbound sales enquiries regarding domestic fuel. Duties will include: Dealing with enquiries in a professional and calm manner Calculating quotes which will require some mental arithmetic Updating client information and orders on in-house CRM Database Working in what can be a very busy and hectic environment The role requires confidence, numeracy, good IT skills and the ability to work under pressure. Please email your CV to Louise Thank you! I look forward to hearing from you!
Customer Service Advisor Salary: 23,400 + Monthly bonus + 100 joining bonus for the first 3 months guaranteed Location Rochester Hours: Monday- Friday 9-5pm Are you looking to build a career in the financial services industry? Are you a superstar with delivering excellent customer service? Are you looking to develop your career into manager? My well established financial services client based in Rochester is looking to recruit in their Customer Service Advisors team. Due to growth of the business and individuals progressing up the ladder, they are looking to bring on talented customer service individuals who are resilient and up for a challenge to learn extra bonus each month. No day is the same at my clients organisation. You will be joining a team of 6 experienced individuals who manage the phones and service their clients financial needs on a daily basis. My client offers a fantastic 6 week training scheme which will be a mix of class room and on the job learning to allow you to hit the ground running. For the first 3 months you join, you will be gaining an additional 100 to go towards your hard work throughout the training period and learning the ropes of the organisation. Duties of the Customer Service Advisor: - Delivering fantastic customer service via the telephone to existing and current clients regarding their financial information - Handling both inbound and outbound enquiries from clients, these can be varied from withdrawals to setting up new accounts to updating account details and more - Liaising with other departments to ensure the process is pushed through as quickly as possible and to keep the client engaged - Booking in appointments for new clients to speak with the trainee advisors team to get support on their finances - Able to identify vulnerability and support the client by pointing them in the right direction for help - Adhering to GDPR and FCA regulations to ensure you stay compliant - Working towards reaching your KPIS with call quality, booking appointments and reaching call targets Requirements of this Customer Service Advisor: - experience delivering fantastic customer service F2F or over the phone - experience of handling complaints (desired) - It literate to learn new systems or have previously used Salesforce - Resilient to challenges and wanting to grow - An eager learner who engages with training - Able to work in a team and pick up workload Benefits WOW: - 33 days annual leave plus one day off for your birthday - Quarterly team building activities and annual company events - Charity days - Life assurance - Company pension - Critical illness cover - Income protection - Bupa medical insurance - Free eye tests - Progression and qualification plan - Birthday vouchers - Private dental cover Plus more To be considered for this Customer Service Advisor role based in Rochester, APPLY or call El on (phone number removed) OPT 2. Look forward to hearing from you.
Apr 18, 2024
Full time
Customer Service Advisor Salary: 23,400 + Monthly bonus + 100 joining bonus for the first 3 months guaranteed Location Rochester Hours: Monday- Friday 9-5pm Are you looking to build a career in the financial services industry? Are you a superstar with delivering excellent customer service? Are you looking to develop your career into manager? My well established financial services client based in Rochester is looking to recruit in their Customer Service Advisors team. Due to growth of the business and individuals progressing up the ladder, they are looking to bring on talented customer service individuals who are resilient and up for a challenge to learn extra bonus each month. No day is the same at my clients organisation. You will be joining a team of 6 experienced individuals who manage the phones and service their clients financial needs on a daily basis. My client offers a fantastic 6 week training scheme which will be a mix of class room and on the job learning to allow you to hit the ground running. For the first 3 months you join, you will be gaining an additional 100 to go towards your hard work throughout the training period and learning the ropes of the organisation. Duties of the Customer Service Advisor: - Delivering fantastic customer service via the telephone to existing and current clients regarding their financial information - Handling both inbound and outbound enquiries from clients, these can be varied from withdrawals to setting up new accounts to updating account details and more - Liaising with other departments to ensure the process is pushed through as quickly as possible and to keep the client engaged - Booking in appointments for new clients to speak with the trainee advisors team to get support on their finances - Able to identify vulnerability and support the client by pointing them in the right direction for help - Adhering to GDPR and FCA regulations to ensure you stay compliant - Working towards reaching your KPIS with call quality, booking appointments and reaching call targets Requirements of this Customer Service Advisor: - experience delivering fantastic customer service F2F or over the phone - experience of handling complaints (desired) - It literate to learn new systems or have previously used Salesforce - Resilient to challenges and wanting to grow - An eager learner who engages with training - Able to work in a team and pick up workload Benefits WOW: - 33 days annual leave plus one day off for your birthday - Quarterly team building activities and annual company events - Charity days - Life assurance - Company pension - Critical illness cover - Income protection - Bupa medical insurance - Free eye tests - Progression and qualification plan - Birthday vouchers - Private dental cover Plus more To be considered for this Customer Service Advisor role based in Rochester, APPLY or call El on (phone number removed) OPT 2. Look forward to hearing from you.
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Apr 18, 2024
Full time
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Apr 18, 2024
Full time
Warranty Claims Handler required in Norwich area Salary DOE Working hours Monday-Friday We are looking for a Warranty Claims Handler to join an independent dealer in Norwich. You will be handling inbound enquiries from customers via telephone and email regarding repairs to their vehicles, assisting throughout the claims process. The ideal candidate will have a motor trade background as a Technician / Mechanic, however if you've worked as a Service Advisor and developed a reasonable technical knowledge, we'd be interested to hear from you. You will need to provide outstanding customer service in a friendly and professional manner. Previous experience within the motor industry is essential. Key Responsibilities: Assessing and confirming the cause of issues on vehicles with failed components while advising the claims team. Reviewing warranty claims. Reviewing vehicle inspection reports. Creating claim analysis on receipt of a repair diagnosis or estimate. Checking vehicle Reports such as service history and MOT Records to ensure vehicles have been maintained Providing analysis, advice and guidance to our claims and sales teams This would suit a Warranty Advisor/ Ex Mechanic or Mechanic looking to come off the tools. This role can potentially be done remotely after couple months in the work environment. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1341 Automotive - Motor Trade - Car Sales - Vehicle Sales - Service - Warranty Claims Handler - Warranty Claims Advisor - Aftersales - Mechanic- Off the tools - Norwich- Norfolk - Work From home - Flexible working hours Full Time - Permanent - Job - Career Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Sales Advisor / Administrator Location: Liverpool Salary: 23,000 - 25,000 + excellent uncapped commission Contract: Full time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours per week) My client based in Liverpool is looking to recruit a Customer Sales Advisor / Administrator to work out of their main office on a permanent basis, offering a salary of up to 25,000 plus excellent uncapped commission, working Monday - Friday 9am - 5pm. Due to new client wins and strong growth, we require a Customer Sales Advisors to join a small but growing team. You will be managing new customer enquiries generated from online advertising campaigns. This includes inbound telephone calls from members of the public in response to online advertising campaigns and making outbound calls in response to customer enquiries we have received by email. You will also be responsible for providing administration support to the team. Job Description: You will be required to set up and win business with potential customers by telephone through warms leads and inbound calls. To promote the brand ensuring the solution has been explained and also the benefits The Customer Sales Advisor will be responsible for winning the business and communicating with both the worker and the agency providing regular updates and building relationships Person Specification: Superior customer service skills Communication is key to this role Computer literate Good level of mathematical skills Objection handling techniques Ability to multi-task & deal with a number of queries Performing general admin duties Benefits package includes: Immediate start available Exposure of working in a desirable company with future progression Excellent earning potential Apply for this role now or email your cv directly to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Sales Advisor / Administrator Location: Liverpool Salary: 23,000 - 25,000 + excellent uncapped commission Contract: Full time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours per week) My client based in Liverpool is looking to recruit a Customer Sales Advisor / Administrator to work out of their main office on a permanent basis, offering a salary of up to 25,000 plus excellent uncapped commission, working Monday - Friday 9am - 5pm. Due to new client wins and strong growth, we require a Customer Sales Advisors to join a small but growing team. You will be managing new customer enquiries generated from online advertising campaigns. This includes inbound telephone calls from members of the public in response to online advertising campaigns and making outbound calls in response to customer enquiries we have received by email. You will also be responsible for providing administration support to the team. Job Description: You will be required to set up and win business with potential customers by telephone through warms leads and inbound calls. To promote the brand ensuring the solution has been explained and also the benefits The Customer Sales Advisor will be responsible for winning the business and communicating with both the worker and the agency providing regular updates and building relationships Person Specification: Superior customer service skills Communication is key to this role Computer literate Good level of mathematical skills Objection handling techniques Ability to multi-task & deal with a number of queries Performing general admin duties Benefits package includes: Immediate start available Exposure of working in a desirable company with future progression Excellent earning potential Apply for this role now or email your cv directly to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Role: Technical Support AdvisorLocation: Coleshill, Birmingham B46Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Apr 18, 2024
Full time
Job Role: Technical Support AdvisorLocation: Coleshill, Birmingham B46Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Join us as a Contact Centre Sales Advisor in our Stockport contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers who are thinking of leaving or want to make changes to their Sky package . Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work: Getting here is easy with Stockport train station a few minutes' walk. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. APPLY NOW
Apr 18, 2024
Full time
Join us as a Contact Centre Sales Advisor in our Stockport contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers who are thinking of leaving or want to make changes to their Sky package . Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work: Getting here is easy with Stockport train station a few minutes' walk. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. APPLY NOW
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Signing new customers to RAC policies and renewing the policies of existing members -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills INDCCP
Apr 18, 2024
Seasonal
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Signing new customers to RAC policies and renewing the policies of existing members -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills INDCCP
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Apr 18, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
Apr 18, 2024
Full time
Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
Apr 18, 2024
Full time
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.