We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Head of Advisory BD and Marketing is a key senior role within MSC's Go to Market team. You will be responsible for BD & marketing across the national Advisory stream in the UK. You'll work closely with the Advisory Exec, the Clients & Markets Operations Group Chair and the Head of Go to Market to ensure the Go to Market plan supports the Clients & Markets priorities, the stream's strategic vision and the five-year growth plan. You will play an important role in achieving stronger alignment between sector, regional and national Advisory activity ensuring a multi-disciplinary approach in accordance with the Advisory strategy and you will work closely with fellow Heads of Marketing within Streams, Sectors and Regions. The role is a national role and there may be a need to travel to offices throughout the UK. You'll also: Understand changing market dynamics and how they impact the advisory stream's plans. Identify and drive client issues, market opportunities, growth strategies and channels to market for advisory which support the firm's growth ambitions and improve ROI. Support the advisory stream's emerging strategic offerings by developing a commercial Go to Market approach for these Use data-based decision making. Embrace and lead on use of data and insights including CMS, client care, KAM and market research. In collaboration with the Data Innovation and Technical Operations groups, actively use market insight and pipeline data to inform business decisions and track performance. Maintain a 'helicopter view' across all of advisory nationally and facilitate joining the dots between business areas. Make decisions on marketing and BD resource and delivery in advisory. Identify key targets for the national advisory stream and ensure that GTM plans have focused messaging built in to reach and effectively connect with key targets. Commercially review the advisory stream's pipeline to ensure Go to Market efforts support this. Support key pursuits and bids through effective targeting, positioning and messaging. Turn the advisory stream's business objectives into a robust, commercial and effective national Go to Market strategy to help the firm achieve its goals. Collaborate with peers in streams, sectors and regions and the Head of Go to Market to align common issues and activity and lead and drive centralised, integrated marketing campaigns. Drive quality throughout all advisory-based Go to Market activity. Undertake regular detailed analysis and report clearly on ROI on all marketing and BD activity including traffic, MQLs, conversion rates and pipeline growth. Take the lead on overall advisory budgeting and monitor monthly finance Adaptive reports, working closely with the Head of Go to Market. Support client care and KAM accounts from an advisory perspective. Maintain up-to-date knowledge on competition, marketing and communications issues, trends and long-term implications for BDO within the market. Work with the Head of Go to Market to support MSC reporting requirements including reporting value-add activity back to the firm. Provide strong and inspirational leadership and line management to the MSC advisory team with a focus on supporting the firm's growth strategy and alignment of resources and budgets to key focus areas. Proactively recruit, retain, develop and engage talent across the MSC Advisory team and wider MSC in line with our people proposition. Enable and demonstrate innovative thinking and inspire innovative action; leverage communications to inspire others. Build strong relationships and work collaboratively with a variety of stakeholders across advisory and beyond to ensure there is buy in and understanding about future marketing campaigns. You'll be someone with: Strong BD and marketing experience, including leading teams to successfully deliver integrated BD and marketing strategies and understands the dynamics of the professional services market. Commercially astuteness who can deliver commercial impact with purpose against all activities. A deep understanding of the market and client challenges within the advisory space. The ability to juggle long-term thinking with short-term ROI. A proven ability to influence and build collaborative relationships with others in a dynamic environment, including the ability to 'bring others on the journey'. Excellent communication skills and gravitas with senior stakeholders. The creativeness to lead a high-performing, results-driven team. The ability to drive everyday innovation, shares new ideas and concepts and supports new ways of working. Resilience and the ability to lead through change. The ability to demonstrate agility in delivering complex plans across a matrix structure. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 10, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Head of Advisory BD and Marketing is a key senior role within MSC's Go to Market team. You will be responsible for BD & marketing across the national Advisory stream in the UK. You'll work closely with the Advisory Exec, the Clients & Markets Operations Group Chair and the Head of Go to Market to ensure the Go to Market plan supports the Clients & Markets priorities, the stream's strategic vision and the five-year growth plan. You will play an important role in achieving stronger alignment between sector, regional and national Advisory activity ensuring a multi-disciplinary approach in accordance with the Advisory strategy and you will work closely with fellow Heads of Marketing within Streams, Sectors and Regions. The role is a national role and there may be a need to travel to offices throughout the UK. You'll also: Understand changing market dynamics and how they impact the advisory stream's plans. Identify and drive client issues, market opportunities, growth strategies and channels to market for advisory which support the firm's growth ambitions and improve ROI. Support the advisory stream's emerging strategic offerings by developing a commercial Go to Market approach for these Use data-based decision making. Embrace and lead on use of data and insights including CMS, client care, KAM and market research. In collaboration with the Data Innovation and Technical Operations groups, actively use market insight and pipeline data to inform business decisions and track performance. Maintain a 'helicopter view' across all of advisory nationally and facilitate joining the dots between business areas. Make decisions on marketing and BD resource and delivery in advisory. Identify key targets for the national advisory stream and ensure that GTM plans have focused messaging built in to reach and effectively connect with key targets. Commercially review the advisory stream's pipeline to ensure Go to Market efforts support this. Support key pursuits and bids through effective targeting, positioning and messaging. Turn the advisory stream's business objectives into a robust, commercial and effective national Go to Market strategy to help the firm achieve its goals. Collaborate with peers in streams, sectors and regions and the Head of Go to Market to align common issues and activity and lead and drive centralised, integrated marketing campaigns. Drive quality throughout all advisory-based Go to Market activity. Undertake regular detailed analysis and report clearly on ROI on all marketing and BD activity including traffic, MQLs, conversion rates and pipeline growth. Take the lead on overall advisory budgeting and monitor monthly finance Adaptive reports, working closely with the Head of Go to Market. Support client care and KAM accounts from an advisory perspective. Maintain up-to-date knowledge on competition, marketing and communications issues, trends and long-term implications for BDO within the market. Work with the Head of Go to Market to support MSC reporting requirements including reporting value-add activity back to the firm. Provide strong and inspirational leadership and line management to the MSC advisory team with a focus on supporting the firm's growth strategy and alignment of resources and budgets to key focus areas. Proactively recruit, retain, develop and engage talent across the MSC Advisory team and wider MSC in line with our people proposition. Enable and demonstrate innovative thinking and inspire innovative action; leverage communications to inspire others. Build strong relationships and work collaboratively with a variety of stakeholders across advisory and beyond to ensure there is buy in and understanding about future marketing campaigns. You'll be someone with: Strong BD and marketing experience, including leading teams to successfully deliver integrated BD and marketing strategies and understands the dynamics of the professional services market. Commercially astuteness who can deliver commercial impact with purpose against all activities. A deep understanding of the market and client challenges within the advisory space. The ability to juggle long-term thinking with short-term ROI. A proven ability to influence and build collaborative relationships with others in a dynamic environment, including the ability to 'bring others on the journey'. Excellent communication skills and gravitas with senior stakeholders. The creativeness to lead a high-performing, results-driven team. The ability to drive everyday innovation, shares new ideas and concepts and supports new ways of working. Resilience and the ability to lead through change. The ability to demonstrate agility in delivering complex plans across a matrix structure. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
This role is a fantastic opportunity to work with a Global retail brand at the forefront of their market, handling the Finances for an arm of their leisure business. Overseeing a small but experienced team of Finance Assistants, this role will work with key stakeholders within the business portfolio to produce accounts, handle budgets and provide information for forecasting. Ideally, I am wanting to hear from a Finance Manager with experience within the hospitality, hotelier or food & beverage industries to have an understanding of variable food and drink product costings alongside labour costing. SAGE familiarity would be beneficial. This great role might suit a candidate looking to take the next step in their accounting career and there will be support offered to further career development with professional training if desired. Responsibilities in the role would be: To liaise closely with all Heads of Departments to ensure that we have the right financial controls in all areas of the business To build budgets and forecasts for the two operating units with the group and work closely with the General Managers to constantly improve costs, controls, efficiencies To support the wider accounts team Vat returns Debtor/creditors review Payroll forecast Bank reconciliations Accruals/Prepayments Fixed Asset register management Management of audit Monthly control account Developing & implementing new procedures Managing property sales Management of 60+ properties Companies house administration Managing team of 4 finance assistants Experience and Skills: Experience with several cost centres and intercompany transactions Experience of Sage Experience of Opera, Procure Wizard and Access Workspace is advantageous but not essential Hotels/Leisure or Food & Beverage account experience would be advantageous CIMA or AAT (or part) accreditation Benefits: Casual dress Company events Company pension Discounted or free food Employee discount Gym membership On-site parking Sick pay Schedule: Monday to Friday, based on site in Chesterfield Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 10, 2024
Full time
This role is a fantastic opportunity to work with a Global retail brand at the forefront of their market, handling the Finances for an arm of their leisure business. Overseeing a small but experienced team of Finance Assistants, this role will work with key stakeholders within the business portfolio to produce accounts, handle budgets and provide information for forecasting. Ideally, I am wanting to hear from a Finance Manager with experience within the hospitality, hotelier or food & beverage industries to have an understanding of variable food and drink product costings alongside labour costing. SAGE familiarity would be beneficial. This great role might suit a candidate looking to take the next step in their accounting career and there will be support offered to further career development with professional training if desired. Responsibilities in the role would be: To liaise closely with all Heads of Departments to ensure that we have the right financial controls in all areas of the business To build budgets and forecasts for the two operating units with the group and work closely with the General Managers to constantly improve costs, controls, efficiencies To support the wider accounts team Vat returns Debtor/creditors review Payroll forecast Bank reconciliations Accruals/Prepayments Fixed Asset register management Management of audit Monthly control account Developing & implementing new procedures Managing property sales Management of 60+ properties Companies house administration Managing team of 4 finance assistants Experience and Skills: Experience with several cost centres and intercompany transactions Experience of Sage Experience of Opera, Procure Wizard and Access Workspace is advantageous but not essential Hotels/Leisure or Food & Beverage account experience would be advantageous CIMA or AAT (or part) accreditation Benefits: Casual dress Company events Company pension Discounted or free food Employee discount Gym membership On-site parking Sick pay Schedule: Monday to Friday, based on site in Chesterfield Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is an exciting role at a critical time for our clients: we need to evolve our offering to help them get ready for the next phase of growth in the context of AI, increasing regulatory pressures and fragmentation of the market place. Your role will be to build upon our existing programmatic offering and turbo charge it into a team of brilliant experts, with gold standard operating procedures, new products and services which is famous in the market for delivering exceptional performance for clients. You will be one of the leaders of the 120 strong Assembly Activation division, reporting into the EMEA Chief Activation Officer. You'll lead a team of 10 programmatic experts, based in the UK, France and India working across clients that include Estee Lauder, Lenovo, Moncler and many others. The key focus on the role is to deliver growth for our clients, the agency and our people through programmatic advertising. Responsibilities & Accountabilities Channel and technical expertise. Develops a team of deep programmatic expertise in both channel planning and activation. Adopts a 'first to test, master and scale' approach to new features, products, approaches and platforms. Creates regular programmatic point of view documents and case studies which demonstrate our expertise. Establishes and evolves maturity models and auditing frameworks for clients in programmatic. Commercial Manages team costs and income to defined margin targets. Ensures adherence to finance processes and budget management. Designs and executes resourcing models which ensure we deliver to the highest standards for clients while fulfilling our contractual obligations. Works with the commercial director to ensure we work within the preferred supplier list (PSL) as much as possible and meet our commercial targets. Works with client managing partners to ensure media forecasts are accurate and up-to-date. Proactively explores and develops new commercial models and products. Operational excellence Designs and delivers operational best practice in programmatic which ensures high quality and consistent delivery across all programmatic teams. Integrates onshore and offshore teams to ensure they work seamlessly together and to the same high standards of delivery and performance. Establishes routines and ways of working which ensure our teams are close to the 'real-time' performance of accounts and therefore able to deliver exceptional insight and performance. Ensures teams are organised, have clear roadmaps and deliver to high quality work to agreed deadlines. Client and partner leadership Establishes strong relationships with key clients, media owners and technology partners. Collaborates with media partners to create value for our clients and the agency. Develops a client first mentality across the programmatic team ensuring your team act in the best interests of our clients and always show up positively. Drives exceptional performance for our clients and ensures our clients and the agency know about the value we bring to our clients' businesses. Department leadership Creates a high performing community of specialists who support and challenge one another. Represents the department at all levels across the agency, collaborating positively and with purpose. Nurtures an inclusive team ensuring everyone is heard and treated equally. Implements talent management strategies. 10+ years agency experience. Deep expertise in DV360 and Teads Ads Manager. A good level of experience in managed service display advertising. Highly analytical with advanced Excel skills. Good relationships with teams at Google, Teads and other media owners and technology providers. Can call upon lots of examples of delivering growth for clients. Has an excellent track record of winning new business. Leads with clarity, positivity and energy. In return for your enthusiasm and expertise, we'll reward you with an enviable range of benefits that include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, pension, life assurance, enhanced parental leave and access to perkbox. Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours
Apr 10, 2024
Full time
This is an exciting role at a critical time for our clients: we need to evolve our offering to help them get ready for the next phase of growth in the context of AI, increasing regulatory pressures and fragmentation of the market place. Your role will be to build upon our existing programmatic offering and turbo charge it into a team of brilliant experts, with gold standard operating procedures, new products and services which is famous in the market for delivering exceptional performance for clients. You will be one of the leaders of the 120 strong Assembly Activation division, reporting into the EMEA Chief Activation Officer. You'll lead a team of 10 programmatic experts, based in the UK, France and India working across clients that include Estee Lauder, Lenovo, Moncler and many others. The key focus on the role is to deliver growth for our clients, the agency and our people through programmatic advertising. Responsibilities & Accountabilities Channel and technical expertise. Develops a team of deep programmatic expertise in both channel planning and activation. Adopts a 'first to test, master and scale' approach to new features, products, approaches and platforms. Creates regular programmatic point of view documents and case studies which demonstrate our expertise. Establishes and evolves maturity models and auditing frameworks for clients in programmatic. Commercial Manages team costs and income to defined margin targets. Ensures adherence to finance processes and budget management. Designs and executes resourcing models which ensure we deliver to the highest standards for clients while fulfilling our contractual obligations. Works with the commercial director to ensure we work within the preferred supplier list (PSL) as much as possible and meet our commercial targets. Works with client managing partners to ensure media forecasts are accurate and up-to-date. Proactively explores and develops new commercial models and products. Operational excellence Designs and delivers operational best practice in programmatic which ensures high quality and consistent delivery across all programmatic teams. Integrates onshore and offshore teams to ensure they work seamlessly together and to the same high standards of delivery and performance. Establishes routines and ways of working which ensure our teams are close to the 'real-time' performance of accounts and therefore able to deliver exceptional insight and performance. Ensures teams are organised, have clear roadmaps and deliver to high quality work to agreed deadlines. Client and partner leadership Establishes strong relationships with key clients, media owners and technology partners. Collaborates with media partners to create value for our clients and the agency. Develops a client first mentality across the programmatic team ensuring your team act in the best interests of our clients and always show up positively. Drives exceptional performance for our clients and ensures our clients and the agency know about the value we bring to our clients' businesses. Department leadership Creates a high performing community of specialists who support and challenge one another. Represents the department at all levels across the agency, collaborating positively and with purpose. Nurtures an inclusive team ensuring everyone is heard and treated equally. Implements talent management strategies. 10+ years agency experience. Deep expertise in DV360 and Teads Ads Manager. A good level of experience in managed service display advertising. Highly analytical with advanced Excel skills. Good relationships with teams at Google, Teads and other media owners and technology providers. Can call upon lots of examples of delivering growth for clients. Has an excellent track record of winning new business. Leads with clarity, positivity and energy. In return for your enthusiasm and expertise, we'll reward you with an enviable range of benefits that include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, pension, life assurance, enhanced parental leave and access to perkbox. Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours
Role OVO-View Team: ZCL - Zero Carbon Living Salary banding: Up to £30,000 basic + commission OTE £50,000+ Experience: Mid-level/Expert Working pattern: Full-Time Reporting to: Carl Clarke - National Sales and Survey Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Customer focused. Engaging. Dynamic. Top 3 qualities for this role: Industry knowledge. Strong communication. Resilience. Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. This team works in a remote-first way, where they get together in the office a few times every quarter. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: This will be a remote role with occasional travel to the office as and when required. The main bases would be our London or Bristol Headquarters. The role sits within OVO Energy's Zero Carbon Living (ZCL) Solutions growth business, but specifically within OVO's Solar and Storage business unit. We are all about the future tech that's going to help us towards delivering Plan Zero and helping decarbonise our members' homes and transport. This is a super exciting role as for the right candidates there could be broader opportunities across all of the products we offer in ZCL solutions. This role in a nutshell: Our new In house solar sales and surveying team will be surveying properties both remotely and on site to assess the suitability of the property for the installation of Solar PV and battery storage systems. The survey would include talking to the customer, understanding their needs, measuring the roof, understanding cable routes, kit locations, scaffold requirements, access requirements and ultimately designing the right system to suit the customer and their property. Our surveying experts will mainly work from home conducting remote surveys of customers properties over facetime or whatsapp, but for a small proportion of customers you may be required to conduct site visits within driving distance of your home. Your key outcomes will be: Conducting remote and site technical surveys to assess suitability for solar PV and battery storage systems on domestic properties. Listen, and then advise customers on the best solution to match their lifestyle and their home, using consultative selling techniques, there's no hard sell here. Measure the roof, check roof condition, tile type, kit locations, cable runs, access requirements, scaffold requirements etc. Use technology platforms like Google Earth Pro to accurately measure roofs and capture details such as shading, obstructions etc in order to produce accurate quotations Design the system layout using EasyPV or equivalent solar design tools. Produce accurate quotes for customers and actively manage your quote pipeline. Follow up with customers and chase outstanding quotes to drive sales conversions. Work with the technical team on any queries post survey/sale. You'll be a successful Solar & Battery Sales Surveyor here at OVO if you have Experience in consumer facing sales roles. Have worked previously using consultative selling techniques. Experience surveying properties both remotely and on site for the purpose of installing solar PV and battery storage systems, (other renewable technologies are a plus). Previous experience within an MCS accredited organisation. An understanding of MCS requirements for solar PV installations. Knowledge or experience of introducing customers to finance via 3rd party lenders. A sound working knowledge of the built environment. Ability to technically assess properties, including construction type, condition etc. Experience with talking to customers about work in their homes, ideally with a background in measuring and sizing solar PV systems. Passionate about Climate change and Net Zero goals Working in a collaborative environment You won't like this role if you Don't like a sales environment Are uncomfortable having honest conversations Customer focused at all times Let's talk about what's in it for you We'll pay you £30,000 basic + commission OTE £50,000+ , depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible
Apr 10, 2024
Full time
Role OVO-View Team: ZCL - Zero Carbon Living Salary banding: Up to £30,000 basic + commission OTE £50,000+ Experience: Mid-level/Expert Working pattern: Full-Time Reporting to: Carl Clarke - National Sales and Survey Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Customer focused. Engaging. Dynamic. Top 3 qualities for this role: Industry knowledge. Strong communication. Resilience. Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. This team works in a remote-first way, where they get together in the office a few times every quarter. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: This will be a remote role with occasional travel to the office as and when required. The main bases would be our London or Bristol Headquarters. The role sits within OVO Energy's Zero Carbon Living (ZCL) Solutions growth business, but specifically within OVO's Solar and Storage business unit. We are all about the future tech that's going to help us towards delivering Plan Zero and helping decarbonise our members' homes and transport. This is a super exciting role as for the right candidates there could be broader opportunities across all of the products we offer in ZCL solutions. This role in a nutshell: Our new In house solar sales and surveying team will be surveying properties both remotely and on site to assess the suitability of the property for the installation of Solar PV and battery storage systems. The survey would include talking to the customer, understanding their needs, measuring the roof, understanding cable routes, kit locations, scaffold requirements, access requirements and ultimately designing the right system to suit the customer and their property. Our surveying experts will mainly work from home conducting remote surveys of customers properties over facetime or whatsapp, but for a small proportion of customers you may be required to conduct site visits within driving distance of your home. Your key outcomes will be: Conducting remote and site technical surveys to assess suitability for solar PV and battery storage systems on domestic properties. Listen, and then advise customers on the best solution to match their lifestyle and their home, using consultative selling techniques, there's no hard sell here. Measure the roof, check roof condition, tile type, kit locations, cable runs, access requirements, scaffold requirements etc. Use technology platforms like Google Earth Pro to accurately measure roofs and capture details such as shading, obstructions etc in order to produce accurate quotations Design the system layout using EasyPV or equivalent solar design tools. Produce accurate quotes for customers and actively manage your quote pipeline. Follow up with customers and chase outstanding quotes to drive sales conversions. Work with the technical team on any queries post survey/sale. You'll be a successful Solar & Battery Sales Surveyor here at OVO if you have Experience in consumer facing sales roles. Have worked previously using consultative selling techniques. Experience surveying properties both remotely and on site for the purpose of installing solar PV and battery storage systems, (other renewable technologies are a plus). Previous experience within an MCS accredited organisation. An understanding of MCS requirements for solar PV installations. Knowledge or experience of introducing customers to finance via 3rd party lenders. A sound working knowledge of the built environment. Ability to technically assess properties, including construction type, condition etc. Experience with talking to customers about work in their homes, ideally with a background in measuring and sizing solar PV systems. Passionate about Climate change and Net Zero goals Working in a collaborative environment You won't like this role if you Don't like a sales environment Are uncomfortable having honest conversations Customer focused at all times Let's talk about what's in it for you We'll pay you £30,000 basic + commission OTE £50,000+ , depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible
Head of Learning Strategy Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on, entrepreneurial, business building experience? Do you want to work in a venture builder creating and delivering learning to accelerate knowledge-sharing and skill development? If so, we would love to hear from you! We are seeking dynamic individuals to join Blenheim Chalcot, a leading global venture builder. As the Head of Learning Strategy, you'll play a pivotal role in shaping and implementing a cutting-edge training curriculum. Your efforts will directly impact the acceleration of knowledge-sharing and skill development across our organization and portfolio companies, ultimately driving innovation and success. ABOUT US Blenheim Chalcot is one of the leading venture builders in the world. Headquartered in London from our flagship White City Scale Space campus, we have been building exciting and disruptive businesses for over 20 years. Blenheim Chalcot is responsible for building some of the most innovative companies in the UK and increasingly around the world - with significant operations in India and the US, as well as emerging operations in Europe and Southeast Asia. Our ventures are at the forefront of a multitude of industries being disrupted by digital including FinTech, EdTech, GovTech, Media, Sport, Charity and more. Our portfolio has been conceived and launched by us and employ over 3,000 employees. Our assets under management stand at more than £1.8bn and total portfolio sales is over £500 million. Our team, Venture Builder Services (VBS), exists to support our ventures to be successful quickly, sustainably and with access to the best practice tools, solutions, and expertise. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax. IMPACT BEYOND PROFIT 15% of our partnerships and ventures are charities. These include the British Asian Trust, BabyZone and Onside Youth Zones. In the same way that we support our ventures, our Partners provide direct hands-on support to these charities by being active board members and offering expert advice. OUR BEHAVIOURS Honesty and integrity - trustworthy Resilience - keeps going when the going gets tough, remains optimistic in the face of challenges, open to feedback and willingness to change and experiment Team work - is collaborative and supportive, elevating and developing others to deliver results Innovation - restless to improve, challenges how to make things better Deliver results - keeps promises, drives to achieve, commitment to high quality work People awareness - collaborative and supportive, respectful Commercial awareness - looks for best value solutions for the business, understand costs / revenues, spends money wisely THE ROLE Key responsibilities The Head of Learning Strategy is crucial in driving continuous learning and development across the Blenheim Chalcot portfolio. You will impact the broader portfolio by spearheading the design and implementation of tailored training programs. Working in RedTeam, our own internal L&D venture, and closely with cross-portfolio stakeholders you will ensure alignment with evolving business strategies, fostering knowledge-sharing and skill development for overall growth and success. The role will have direct impact on the below. Learning Strategy - Lead on the development and implementation of a portfolio-wide learning strategy for a highly ambitious employer who prioritizes proactive people-building and development. Training and Curriculum Development - Curate and update, as required, the RedTeam training curriculum, integrating the latest trends in tech, AI, and business strategy into new and existing trainings. Training Delivery - Take a hands-on approach in delivering roughly 2-4 live trainings per week to a wide variety of learner cohorts. Trainer Development and Management - Lead our Train the Trainer (TTT) program, which upskills employees across the portfolio to create a network of high-quality trainers, and manage this bench of trainers, matching them to various programs based on their skills and expertise. Stakeholder Management - Engage with senior leaders and stakeholders to align training objectives with business goals, support them as they execute on their own learning strategies, and help them to build their internal training capabilities. Research and Innovation - Research new developments in B2B SaaS, technology, and business strategy to bring new and cutting-edge ideas and practices into our training programs. Specific duties Depending on the project, you will need to be comfortable doing the following: Lead on the development of training curriculum, deliver tailored programs, collaborate with stakeholders, and drive knowledge-sharing and skill development. Own and deliver the program of work: put a structure around it, break it down into discrete pieces with clearly defined outputs. Work in a highly entrepreneurial environment, focusing on execution and ensuring plans come to fruition. Consistently build strong relationships with stakeholders centrally and in the portfolio companies. Develop and contracting relationships with other businesses. Lead and manage teams. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. It provides an exceptional learning opportunity to develop strategic thinking, instructional expertise, and business acumen while contributing to organizational success. ABOUT YOU The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Experience in a tech-focused, fast-paced business environment, preferably in a venture builder or other startup ecosystem. Familiarity with the following business sectors: FinTech, EdTech, MarTech, and MediaTech. Advanced degree or equivalent experience in a relevant field such as business administration, education, psychology, or technology. Familiarity with popular generative AI tools and techniques and ability to use these to support training creation and delivery. Excellent stakeholder management. Be able to operate at a range of levels - both in terms of big picture strategic thinking, thought leadership and getting into the data and analysis WHAT WE CAN OFFER YOU: Be part of a leading global venture builder Have the opportunity to be a part of and learn from the incredible talent in BC Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development A fun and open, if a little cricket obsessed, atmosphere Discretionary bonus 25 days of paid holidays + your birthday off Life Assurance (4 x annual salary), Pension Scheme, Cycle to Work Scheme Flexible Benefits: Private Medical and Dental, Gym Subsidiaries PROCESS We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.Blenheim Chalcot is a proud Equal Opportunity Employer. Diversity is one of our core values, thus making it core to our business. We strive to maximise the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.
Apr 10, 2024
Full time
Head of Learning Strategy Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on, entrepreneurial, business building experience? Do you want to work in a venture builder creating and delivering learning to accelerate knowledge-sharing and skill development? If so, we would love to hear from you! We are seeking dynamic individuals to join Blenheim Chalcot, a leading global venture builder. As the Head of Learning Strategy, you'll play a pivotal role in shaping and implementing a cutting-edge training curriculum. Your efforts will directly impact the acceleration of knowledge-sharing and skill development across our organization and portfolio companies, ultimately driving innovation and success. ABOUT US Blenheim Chalcot is one of the leading venture builders in the world. Headquartered in London from our flagship White City Scale Space campus, we have been building exciting and disruptive businesses for over 20 years. Blenheim Chalcot is responsible for building some of the most innovative companies in the UK and increasingly around the world - with significant operations in India and the US, as well as emerging operations in Europe and Southeast Asia. Our ventures are at the forefront of a multitude of industries being disrupted by digital including FinTech, EdTech, GovTech, Media, Sport, Charity and more. Our portfolio has been conceived and launched by us and employ over 3,000 employees. Our assets under management stand at more than £1.8bn and total portfolio sales is over £500 million. Our team, Venture Builder Services (VBS), exists to support our ventures to be successful quickly, sustainably and with access to the best practice tools, solutions, and expertise. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax. IMPACT BEYOND PROFIT 15% of our partnerships and ventures are charities. These include the British Asian Trust, BabyZone and Onside Youth Zones. In the same way that we support our ventures, our Partners provide direct hands-on support to these charities by being active board members and offering expert advice. OUR BEHAVIOURS Honesty and integrity - trustworthy Resilience - keeps going when the going gets tough, remains optimistic in the face of challenges, open to feedback and willingness to change and experiment Team work - is collaborative and supportive, elevating and developing others to deliver results Innovation - restless to improve, challenges how to make things better Deliver results - keeps promises, drives to achieve, commitment to high quality work People awareness - collaborative and supportive, respectful Commercial awareness - looks for best value solutions for the business, understand costs / revenues, spends money wisely THE ROLE Key responsibilities The Head of Learning Strategy is crucial in driving continuous learning and development across the Blenheim Chalcot portfolio. You will impact the broader portfolio by spearheading the design and implementation of tailored training programs. Working in RedTeam, our own internal L&D venture, and closely with cross-portfolio stakeholders you will ensure alignment with evolving business strategies, fostering knowledge-sharing and skill development for overall growth and success. The role will have direct impact on the below. Learning Strategy - Lead on the development and implementation of a portfolio-wide learning strategy for a highly ambitious employer who prioritizes proactive people-building and development. Training and Curriculum Development - Curate and update, as required, the RedTeam training curriculum, integrating the latest trends in tech, AI, and business strategy into new and existing trainings. Training Delivery - Take a hands-on approach in delivering roughly 2-4 live trainings per week to a wide variety of learner cohorts. Trainer Development and Management - Lead our Train the Trainer (TTT) program, which upskills employees across the portfolio to create a network of high-quality trainers, and manage this bench of trainers, matching them to various programs based on their skills and expertise. Stakeholder Management - Engage with senior leaders and stakeholders to align training objectives with business goals, support them as they execute on their own learning strategies, and help them to build their internal training capabilities. Research and Innovation - Research new developments in B2B SaaS, technology, and business strategy to bring new and cutting-edge ideas and practices into our training programs. Specific duties Depending on the project, you will need to be comfortable doing the following: Lead on the development of training curriculum, deliver tailored programs, collaborate with stakeholders, and drive knowledge-sharing and skill development. Own and deliver the program of work: put a structure around it, break it down into discrete pieces with clearly defined outputs. Work in a highly entrepreneurial environment, focusing on execution and ensuring plans come to fruition. Consistently build strong relationships with stakeholders centrally and in the portfolio companies. Develop and contracting relationships with other businesses. Lead and manage teams. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. It provides an exceptional learning opportunity to develop strategic thinking, instructional expertise, and business acumen while contributing to organizational success. ABOUT YOU The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Experience in a tech-focused, fast-paced business environment, preferably in a venture builder or other startup ecosystem. Familiarity with the following business sectors: FinTech, EdTech, MarTech, and MediaTech. Advanced degree or equivalent experience in a relevant field such as business administration, education, psychology, or technology. Familiarity with popular generative AI tools and techniques and ability to use these to support training creation and delivery. Excellent stakeholder management. Be able to operate at a range of levels - both in terms of big picture strategic thinking, thought leadership and getting into the data and analysis WHAT WE CAN OFFER YOU: Be part of a leading global venture builder Have the opportunity to be a part of and learn from the incredible talent in BC Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development A fun and open, if a little cricket obsessed, atmosphere Discretionary bonus 25 days of paid holidays + your birthday off Life Assurance (4 x annual salary), Pension Scheme, Cycle to Work Scheme Flexible Benefits: Private Medical and Dental, Gym Subsidiaries PROCESS We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.Blenheim Chalcot is a proud Equal Opportunity Employer. Diversity is one of our core values, thus making it core to our business. We strive to maximise the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. SCUK are currently looking for a Compliance Manager - MI & Risk, to join the Regulatory Control team on a 12 Month Fixed Term Contract basis where you will be required to work onsite 2 days a week. In this interesting role you will have oversight of all compliance matters across the business with specific responsibility in management and oversight of compliance risks, and the production of a robust MI reporting suite and coordination of the department's risk and control performance. Responsibilities will include duties such as: Risk Management & Oversight Develop and maintain compliance and regulatory risk profile for the business Establish and implement the strategy for compliance and regulatory risk management in conjunction with other Compliance Managers Establish and regularly review the compliance and regulatory risk profile and submit any proposed changes to ExCo / Compliance and conduct Risk Committee Assess, establish, and monitor the regulatory and compliance risks applicable to the business Drive changes within the business based on internal and external high-risk areas Attend Compliance & Conduct Risk Committee; and Enterprise Wide Risk Committee Regularly attend industry events to identify key external risks Liaison with IA, San UK Compliance Monitoring Team and SCF to ensure all risk areas are covered Liaise with internal stakeholders regarding identified risks and agree actions and establish and agree action timeframes and monitor actions through to completion Manage and coordinate the compliance department's performance and reporting as part of the RCSA process and be the principle point of contact with the Operational Risk team Be responsible for raising and liaising with the Operational Risk team where any compliance risks or breaches are reported Assisting Line 2 Quality Management appropriate reporting of compliance and conduct related risks Oversight of third parties and outsourcing arrangements Compliance Working Program Establish, manage, and execute the annual compliance working program Working with the Head of Compliance, senior compliance stakeholders and other Compliance Managers, to identify regulatory changes which would impact the business Work with San UK and SCF Madrid to incorporate further requirements for inclusion in the working program Review program on a regular basis, update accordingly and report to ExCo as required Develop workflow tracking and reporting to ensure visibility of day-to-day tasks and project work across the business and share with Compliance senior management Third Party Risk Establish a robust oversight structure for third parties and outsourcing arrangements Responsible for the management of compliance risks associated with third parties and outsourced arrangements Establish onboarding compliance review process Develop and implement a third party and outsourcing compliance program Reporting / MI Management of monthly reporting for SCUK, San UK and SCF Madrid Responsible for completing regular reviews of reporting and MI and implement a plan for continual development to meet regulatory and business needs Management of Compliance committee papers and packs Management of reporting to relevant committees within the business including Risk Committee and Board (ensuring that appropriate approval is in place and coordinating with all relevant stakeholders and SMEs) Continually review and develop internal reporting and MI Work with Joint Ventures on any reporting requirements Management of any other reporting required by senior management from time to time Regulatory Reporting Responsible for gathering any regular and ad-hoc reporting required by regulatory bodies Responsible for coordinating and inputting Regulatory Reporting such as RMAR Ensuring that relevant governance and approvals are in place before any reports are submitted What we're looking for: Compliance experience supported with an appropriate qualification Demonstrable management experience Experience in risk management and development of robust MI Strong interpersonal skills Experience with effectively implementing change A good knowledge of current UK regulation affecting the business and industry Extensive knowledge of Compliance issues, including risk management Developed knowledge of FCA regulations and rule books Work experience within the motor finance industry (advantageous - not essential) We have a range of benefits available which include: Competitive salary of £55,000-£60,000 (dependent on experience) 30 days holiday per annum, plus bank holidays Car allowance Private Medical Insurance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion: At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Apr 10, 2024
Full time
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. SCUK are currently looking for a Compliance Manager - MI & Risk, to join the Regulatory Control team on a 12 Month Fixed Term Contract basis where you will be required to work onsite 2 days a week. In this interesting role you will have oversight of all compliance matters across the business with specific responsibility in management and oversight of compliance risks, and the production of a robust MI reporting suite and coordination of the department's risk and control performance. Responsibilities will include duties such as: Risk Management & Oversight Develop and maintain compliance and regulatory risk profile for the business Establish and implement the strategy for compliance and regulatory risk management in conjunction with other Compliance Managers Establish and regularly review the compliance and regulatory risk profile and submit any proposed changes to ExCo / Compliance and conduct Risk Committee Assess, establish, and monitor the regulatory and compliance risks applicable to the business Drive changes within the business based on internal and external high-risk areas Attend Compliance & Conduct Risk Committee; and Enterprise Wide Risk Committee Regularly attend industry events to identify key external risks Liaison with IA, San UK Compliance Monitoring Team and SCF to ensure all risk areas are covered Liaise with internal stakeholders regarding identified risks and agree actions and establish and agree action timeframes and monitor actions through to completion Manage and coordinate the compliance department's performance and reporting as part of the RCSA process and be the principle point of contact with the Operational Risk team Be responsible for raising and liaising with the Operational Risk team where any compliance risks or breaches are reported Assisting Line 2 Quality Management appropriate reporting of compliance and conduct related risks Oversight of third parties and outsourcing arrangements Compliance Working Program Establish, manage, and execute the annual compliance working program Working with the Head of Compliance, senior compliance stakeholders and other Compliance Managers, to identify regulatory changes which would impact the business Work with San UK and SCF Madrid to incorporate further requirements for inclusion in the working program Review program on a regular basis, update accordingly and report to ExCo as required Develop workflow tracking and reporting to ensure visibility of day-to-day tasks and project work across the business and share with Compliance senior management Third Party Risk Establish a robust oversight structure for third parties and outsourcing arrangements Responsible for the management of compliance risks associated with third parties and outsourced arrangements Establish onboarding compliance review process Develop and implement a third party and outsourcing compliance program Reporting / MI Management of monthly reporting for SCUK, San UK and SCF Madrid Responsible for completing regular reviews of reporting and MI and implement a plan for continual development to meet regulatory and business needs Management of Compliance committee papers and packs Management of reporting to relevant committees within the business including Risk Committee and Board (ensuring that appropriate approval is in place and coordinating with all relevant stakeholders and SMEs) Continually review and develop internal reporting and MI Work with Joint Ventures on any reporting requirements Management of any other reporting required by senior management from time to time Regulatory Reporting Responsible for gathering any regular and ad-hoc reporting required by regulatory bodies Responsible for coordinating and inputting Regulatory Reporting such as RMAR Ensuring that relevant governance and approvals are in place before any reports are submitted What we're looking for: Compliance experience supported with an appropriate qualification Demonstrable management experience Experience in risk management and development of robust MI Strong interpersonal skills Experience with effectively implementing change A good knowledge of current UK regulation affecting the business and industry Extensive knowledge of Compliance issues, including risk management Developed knowledge of FCA regulations and rule books Work experience within the motor finance industry (advantageous - not essential) We have a range of benefits available which include: Competitive salary of £55,000-£60,000 (dependent on experience) 30 days holiday per annum, plus bank holidays Car allowance Private Medical Insurance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion: At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 10, 2024
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. This role is fast paced and exciting where each day is different! No boring repetition of going through the motions. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE Role: Customer Service Specialist Site: Gateshead - Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £11.44 Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required. Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change) ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites Winter and summer parties, usually held in fabulous venues. Free food & drinks! Anything else that we have to offer? Always, and just to name a few Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Virgin Experience Days - 20% off Free Online Fitness Classes on Thursdays Free Online Kids Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
The function encompasses all activities related to Back-Office/Middle-Office activities of CASA London Branch which is a funding entity raising liquidity on the medium to long-term wholesale markets and lends the proceeds to Crédit Agricole Group's subsidiaries. Main products dealt: medium to long-term issuances, Certificates of Deposits, repos, cash lending and borrowing, FX Swaps, IRS, CCIRS; Ensures all the operations run by the Branch are handled in due time with optimum performance; Manages a 4-people team (allocation of task, reporting, controls); Ensures the automation, optimization and securization of processes; Participates to transversal and/or HO projects. Key Responsibilities Management of the Operations Department, to ensure optimum performance; Ensures proper levels of and high standards of staffing are maintained, including the provision of relevant training, conducting annual appraisals/objectives; Ensures that all Branch products are handled correctly and in due time from an operation perspective. For instance: o Deals are recorded in the Bank's systems in good time; o Nostro and Vostro Balances are accurate and reconciled on a daily basis; o Calculation on a daily basis of the short-term funding requirements between CASA London branch and the Treasury desk of the branch; o Payment/settlements and in particular SWIFT ones; o Outward confirmations and inward/outward confirmation checking on a daily basis; o Processes benefit from a continuous enhancement liaising with the Branch's IT Project manager; o Data quality; o Etc. Maintains the Department procedures; Works closely with other departments and in particular the accounting finance department (reconciliations, reportings, etc.) Any other tasks or duties that may be required. Key Internal contacts The General Manager of CASA London branch and the other Heads of Departments Crédit Agricole S.A. in Paris Crédit Agricole CIB Paris and London Key External contacts Correspondent banks Custodians Credit Agricole Payment and Services (SWIFT) Credit Agricole S.A.'s subsidiaries, Treasury clients
Apr 10, 2024
Full time
The function encompasses all activities related to Back-Office/Middle-Office activities of CASA London Branch which is a funding entity raising liquidity on the medium to long-term wholesale markets and lends the proceeds to Crédit Agricole Group's subsidiaries. Main products dealt: medium to long-term issuances, Certificates of Deposits, repos, cash lending and borrowing, FX Swaps, IRS, CCIRS; Ensures all the operations run by the Branch are handled in due time with optimum performance; Manages a 4-people team (allocation of task, reporting, controls); Ensures the automation, optimization and securization of processes; Participates to transversal and/or HO projects. Key Responsibilities Management of the Operations Department, to ensure optimum performance; Ensures proper levels of and high standards of staffing are maintained, including the provision of relevant training, conducting annual appraisals/objectives; Ensures that all Branch products are handled correctly and in due time from an operation perspective. For instance: o Deals are recorded in the Bank's systems in good time; o Nostro and Vostro Balances are accurate and reconciled on a daily basis; o Calculation on a daily basis of the short-term funding requirements between CASA London branch and the Treasury desk of the branch; o Payment/settlements and in particular SWIFT ones; o Outward confirmations and inward/outward confirmation checking on a daily basis; o Processes benefit from a continuous enhancement liaising with the Branch's IT Project manager; o Data quality; o Etc. Maintains the Department procedures; Works closely with other departments and in particular the accounting finance department (reconciliations, reportings, etc.) Any other tasks or duties that may be required. Key Internal contacts The General Manager of CASA London branch and the other Heads of Departments Crédit Agricole S.A. in Paris Crédit Agricole CIB Paris and London Key External contacts Correspondent banks Custodians Credit Agricole Payment and Services (SWIFT) Credit Agricole S.A.'s subsidiaries, Treasury clients
Role: Senior Commercial Finance Manager Location: Blackburn, BB1 2FA Hours: Full-Time / Permanent Salary: £57,475 - £67,925 Dependent on Experience & Bonus Scheme Company: EG Group About the role We have an exciting opportunity upcoming in the finance department for a keen and motivated individual who is looking to develop in their career. In this role you will provide commercial insights to the Management team, partner the business to optimize and challenge financial performance, as well as drive/support commercial initiatives, and report on them. The successful candidate will be able to monitor and forecast KPI's, analyse key information and use their initiative to report variances. The candidate will possess analytical skills, and be able to effectively communicate with stakeholders on all levels. They will be proactive and ensure complex information is relayed effectively. This role is based in office at our state of the art Waterside Head Office, where you will be greeted with many valuable amenities. If you are ready for a new challenge, and for a role where you can help to make a noticeable difference, then this opportunity could be perfect for you! Duties & Responsibilities Prepare weekly trading reports / dashboards & weekly CEO updates Prepare monthly presentations on the trading performance Identify the key trends and drivers of the result Work alongside the management accounts team to understand monthly performance by site, by brand, by location Review of P&L cost items on a regular basis to develop understanding of cost base and present key trends. Partner with key stakeholders Actively look to improve reporting impact & efficiency in preparation by maximising the use/potential of the SAP analytics tool and aiming to reduce reliance on spreadsheets, manual manipulation of data Work closely with the Country Manager to optimise performance, cost control and improve profitability Provide support and information to improve decision-making Quarterly forecasts Lead and manage the annual budget preparation & presentation Other analysis or tasks as requested by the Country Manager, Head of Finance or EG Group teams Management responsibility of 4 direct reports, including the development of roles and responsibilities. This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Qualified Accountant Efficient - working to tight deadlines Excellent communication skills Excellent knowledge of Excel &/or SAP Possess commercial and analytical acumen Ability to establish the appropriate frameworks and processes Ability to multi-task, adapt and respond to changing priorities. Self-motivated with ability to develop, encourage and lead a strong high performance team. Confident presenting to and challenging senior stakeholders where necessary. Multi-site experience either in hospitality or retail (desirable) Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card - 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test
Apr 10, 2024
Full time
Role: Senior Commercial Finance Manager Location: Blackburn, BB1 2FA Hours: Full-Time / Permanent Salary: £57,475 - £67,925 Dependent on Experience & Bonus Scheme Company: EG Group About the role We have an exciting opportunity upcoming in the finance department for a keen and motivated individual who is looking to develop in their career. In this role you will provide commercial insights to the Management team, partner the business to optimize and challenge financial performance, as well as drive/support commercial initiatives, and report on them. The successful candidate will be able to monitor and forecast KPI's, analyse key information and use their initiative to report variances. The candidate will possess analytical skills, and be able to effectively communicate with stakeholders on all levels. They will be proactive and ensure complex information is relayed effectively. This role is based in office at our state of the art Waterside Head Office, where you will be greeted with many valuable amenities. If you are ready for a new challenge, and for a role where you can help to make a noticeable difference, then this opportunity could be perfect for you! Duties & Responsibilities Prepare weekly trading reports / dashboards & weekly CEO updates Prepare monthly presentations on the trading performance Identify the key trends and drivers of the result Work alongside the management accounts team to understand monthly performance by site, by brand, by location Review of P&L cost items on a regular basis to develop understanding of cost base and present key trends. Partner with key stakeholders Actively look to improve reporting impact & efficiency in preparation by maximising the use/potential of the SAP analytics tool and aiming to reduce reliance on spreadsheets, manual manipulation of data Work closely with the Country Manager to optimise performance, cost control and improve profitability Provide support and information to improve decision-making Quarterly forecasts Lead and manage the annual budget preparation & presentation Other analysis or tasks as requested by the Country Manager, Head of Finance or EG Group teams Management responsibility of 4 direct reports, including the development of roles and responsibilities. This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Qualified Accountant Efficient - working to tight deadlines Excellent communication skills Excellent knowledge of Excel &/or SAP Possess commercial and analytical acumen Ability to establish the appropriate frameworks and processes Ability to multi-task, adapt and respond to changing priorities. Self-motivated with ability to develop, encourage and lead a strong high performance team. Confident presenting to and challenging senior stakeholders where necessary. Multi-site experience either in hospitality or retail (desirable) Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card - 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test
The Skills You'll Need: Administration, Numeracy, Attention to detail, Time Management, Strong Excel Your New Salary: £12 - £20 p/ hour Location: Weybridge Duration: Six month assignment until 01/11/2024 Job status : hybrid working/ 3 days a week in office (Mon, Tue, Wed) Working hours : 37.5 h per week, Monday - Friday, 8am - 4pm or 9am- 5pm (with 30 min lunch break) Job posting ID: 3017 Who You'll Be Working for: An international leader in household products. What you'll Be doing each day: This is an exciting opportunity for a hard-working and motivated individual to join the company as a Business Support Administrator, working in the head office in Weybridge, Surrey. In this role, you will support Sales Account Managers with administrative tasks such as managing the processes for product listings, promotional agreements and invoice management. Main responsibilities: Delivering core processes with excellence (on time and accurate) - this can include populating product listing forms and promotion nomination forms, coding and reconciling promotional invoices, maintaining electronic filing of documentation and maintaining reports and trackers. Investigating and resolving issues- working independently to investigate and resolve any issues and discrepancies within the core processes. Developing strong partnershipswith key contacts in sales and finance to execute robust processes and deal with ad hoc requests. Ensuring sales stewardship policies are followedin all our core processes. The Skills You'll Need to Succeed: Numeracy & problem-solving skills: able to work independently with data and investigate issues. Attention to detail: able to pro actively spot potential errors to ensure processes are delivered right first time. Operates with discipline: able to prioritise and organise tasks to ensure completion on time. Collaboration & Communication: a team player able to flow to the work within the Business Support team. Strong written and verbal skills to ensure clear and professional communication. Technical skills: Proficient in Microsoft Office applications, most used: Excel, Outlook & Teams. Prior experience of working with customers and promotions in a similar role would be beneficial. To view all our Supply Chain jobs please go to Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 10, 2024
Full time
The Skills You'll Need: Administration, Numeracy, Attention to detail, Time Management, Strong Excel Your New Salary: £12 - £20 p/ hour Location: Weybridge Duration: Six month assignment until 01/11/2024 Job status : hybrid working/ 3 days a week in office (Mon, Tue, Wed) Working hours : 37.5 h per week, Monday - Friday, 8am - 4pm or 9am- 5pm (with 30 min lunch break) Job posting ID: 3017 Who You'll Be Working for: An international leader in household products. What you'll Be doing each day: This is an exciting opportunity for a hard-working and motivated individual to join the company as a Business Support Administrator, working in the head office in Weybridge, Surrey. In this role, you will support Sales Account Managers with administrative tasks such as managing the processes for product listings, promotional agreements and invoice management. Main responsibilities: Delivering core processes with excellence (on time and accurate) - this can include populating product listing forms and promotion nomination forms, coding and reconciling promotional invoices, maintaining electronic filing of documentation and maintaining reports and trackers. Investigating and resolving issues- working independently to investigate and resolve any issues and discrepancies within the core processes. Developing strong partnershipswith key contacts in sales and finance to execute robust processes and deal with ad hoc requests. Ensuring sales stewardship policies are followedin all our core processes. The Skills You'll Need to Succeed: Numeracy & problem-solving skills: able to work independently with data and investigate issues. Attention to detail: able to pro actively spot potential errors to ensure processes are delivered right first time. Operates with discipline: able to prioritise and organise tasks to ensure completion on time. Collaboration & Communication: a team player able to flow to the work within the Business Support team. Strong written and verbal skills to ensure clear and professional communication. Technical skills: Proficient in Microsoft Office applications, most used: Excel, Outlook & Teams. Prior experience of working with customers and promotions in a similar role would be beneficial. To view all our Supply Chain jobs please go to Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Ocean Import Operator (Manchester) Company: Our client, a leading global logistics business headquartered in Manchester, is seeking an experienced Ocean Import Operator to join their dynamic team. With a strong presence in the industry, they specialize in international freight forwarding, customs clearance, and supply chain management. Position: Ocean Import Operator Location: Salford, Greater Manchester (hybrid working after probation) Salary: Up to £35,000 per annum Role Overview: As an Ocean Import Operator , you will play a crucial role in managing the import operations and customs clearance processes for ocean shipments. Your expertise will ensure smooth and efficient handling of cargo, compliance with regulations, and timely delivery to clients. Responsibilities: Coordinate and oversee all aspects of ocean import operations, including documentation, booking, tracking, and customs procedures Collaborate closely with shipping lines, carriers, and customs authorities to ensure seamless cargo movement Handle import documentation, including bills of lading, commercial invoices, and customs declarations Communicate effectively with clients, providing updates on shipment status and addressing any queries Ensure compliance with import regulations, tariffs, and trade agreements Collaborate with internal teams, such as customer service, warehousing, and finance, to streamline processes Maintain accurate records and update relevant systems Qualifications and Experience: Minimum of 2 years' experience in ocean import operations within the freight forwarding industry Strong understanding of international ocean freight processes, documentation, and terminology Familiarity with customs clearance procedures is advantageous Excellent communication skills and attention to detail Ability to work independently and as part of a team Proficiency in relevant software and systems Benefits: Competitive salary up to £35,000 per annum Opportunities for professional growth and development Collaborative work environment Comprehensive benefits package Application Process: If you meet the qualifications and are ready to contribute to a dynamic logistics team, please submit your up-to-date CV outlining your relevant experience. We look forward to reviewing your application!
Apr 10, 2024
Full time
Ocean Import Operator (Manchester) Company: Our client, a leading global logistics business headquartered in Manchester, is seeking an experienced Ocean Import Operator to join their dynamic team. With a strong presence in the industry, they specialize in international freight forwarding, customs clearance, and supply chain management. Position: Ocean Import Operator Location: Salford, Greater Manchester (hybrid working after probation) Salary: Up to £35,000 per annum Role Overview: As an Ocean Import Operator , you will play a crucial role in managing the import operations and customs clearance processes for ocean shipments. Your expertise will ensure smooth and efficient handling of cargo, compliance with regulations, and timely delivery to clients. Responsibilities: Coordinate and oversee all aspects of ocean import operations, including documentation, booking, tracking, and customs procedures Collaborate closely with shipping lines, carriers, and customs authorities to ensure seamless cargo movement Handle import documentation, including bills of lading, commercial invoices, and customs declarations Communicate effectively with clients, providing updates on shipment status and addressing any queries Ensure compliance with import regulations, tariffs, and trade agreements Collaborate with internal teams, such as customer service, warehousing, and finance, to streamline processes Maintain accurate records and update relevant systems Qualifications and Experience: Minimum of 2 years' experience in ocean import operations within the freight forwarding industry Strong understanding of international ocean freight processes, documentation, and terminology Familiarity with customs clearance procedures is advantageous Excellent communication skills and attention to detail Ability to work independently and as part of a team Proficiency in relevant software and systems Benefits: Competitive salary up to £35,000 per annum Opportunities for professional growth and development Collaborative work environment Comprehensive benefits package Application Process: If you meet the qualifications and are ready to contribute to a dynamic logistics team, please submit your up-to-date CV outlining your relevant experience. We look forward to reviewing your application!
A highly praised, leading law firm based in Birkenhead is currently looking to recruit an Administration Assistant to work within its finances team. As an Administration Assistant for this longstanding firm, you will process payments upon receipt whilst providing a high level of customer service to client's & sources. You will be required to demonstrate previous administration experience, in addition to strong organisational and communication skills and a client- focused attitude. Duties include: Communicating with clients and external agencies Chasing any overdue payments on a daily basis via written, electronic and verbal communication Ensuring all ISO27001 requirements are met and adhered to Ensuring the proactive completion of files by swiftly rectifying any queries that arise Liaising with other departments as required Processing payments to clients and third parties This role is with a well-established firm who place a strong focus on career development, training opportunities and an inclusive culture. Benefits to include: 25 days holidays Medi-cash Life Assurance Pension scheme Training and development opportunities Social events Dress down policy For more information, contact Chloe Lindley today at G2 Legal.
Apr 10, 2024
Full time
A highly praised, leading law firm based in Birkenhead is currently looking to recruit an Administration Assistant to work within its finances team. As an Administration Assistant for this longstanding firm, you will process payments upon receipt whilst providing a high level of customer service to client's & sources. You will be required to demonstrate previous administration experience, in addition to strong organisational and communication skills and a client- focused attitude. Duties include: Communicating with clients and external agencies Chasing any overdue payments on a daily basis via written, electronic and verbal communication Ensuring all ISO27001 requirements are met and adhered to Ensuring the proactive completion of files by swiftly rectifying any queries that arise Liaising with other departments as required Processing payments to clients and third parties This role is with a well-established firm who place a strong focus on career development, training opportunities and an inclusive culture. Benefits to include: 25 days holidays Medi-cash Life Assurance Pension scheme Training and development opportunities Social events Dress down policy For more information, contact Chloe Lindley today at G2 Legal.
JC107 Rides Manager Location Brighton Salary £Competitive Overview: First Military Recruitment is working in partnership with our client to recruit a Rides Manager to join their team in Brighton. To contribute towards the overall profits, success and smooth running of the operation by assisting in maintaining high standards of my client's customer service and team member effectiveness whilst adhering to the Company Mission Statement, all Company Best Practices and legal requirements with particular attention to health and safety. Duties and Responsibilities: To oversee all aspects the Rides Department. Liaising with the CEO to ensure the business objectives and the priorities of the company are met. Managing all allocated team members to ensure tasks and responsibilities (such as safety regulations) are performed to the agreed standard required. Maintaining all necessary team member procedures and records to ensure all internal and statutory obligations are met. Assisting in agreeing the financial plan for the department in conjunction with the Finance Director. Managing and controlling the related costs of the department, including equipment and wages in line with business needs. Assisting in recruiting, training and motivating team members to meet needs of the business. Holding regular team events, team building exercises and incentive programmes. Supporting the Supervisor Self Development initiative. Oversee ongoing Rides training to ensure it if constantly updated and relevant. Adhering to Company administration procedures. Completing weekly utility reports for Head Office effectively and accurately. Skills and Experience: Previous experience of a Rides Manager or a deputy Rides Manager with a good few years experience and ready to take the next step. You do not have to have fairground rides background, the successful candidate can have transferable skills or experience such as mechanical or technical backgrounds but must have had managerial experience given the size of the department and the number of staff under their responsibility.
Apr 10, 2024
Full time
JC107 Rides Manager Location Brighton Salary £Competitive Overview: First Military Recruitment is working in partnership with our client to recruit a Rides Manager to join their team in Brighton. To contribute towards the overall profits, success and smooth running of the operation by assisting in maintaining high standards of my client's customer service and team member effectiveness whilst adhering to the Company Mission Statement, all Company Best Practices and legal requirements with particular attention to health and safety. Duties and Responsibilities: To oversee all aspects the Rides Department. Liaising with the CEO to ensure the business objectives and the priorities of the company are met. Managing all allocated team members to ensure tasks and responsibilities (such as safety regulations) are performed to the agreed standard required. Maintaining all necessary team member procedures and records to ensure all internal and statutory obligations are met. Assisting in agreeing the financial plan for the department in conjunction with the Finance Director. Managing and controlling the related costs of the department, including equipment and wages in line with business needs. Assisting in recruiting, training and motivating team members to meet needs of the business. Holding regular team events, team building exercises and incentive programmes. Supporting the Supervisor Self Development initiative. Oversee ongoing Rides training to ensure it if constantly updated and relevant. Adhering to Company administration procedures. Completing weekly utility reports for Head Office effectively and accurately. Skills and Experience: Previous experience of a Rides Manager or a deputy Rides Manager with a good few years experience and ready to take the next step. You do not have to have fairground rides background, the successful candidate can have transferable skills or experience such as mechanical or technical backgrounds but must have had managerial experience given the size of the department and the number of staff under their responsibility.