Job Title: Business Development Representative Mission: Identify, Develop and Secure £5M orders for SCADA and Power monitoring across UK segments - C&SP,E&C, Transportation, Healthcare, Lifesciences, Real Estate and Defence. Key responsibilities: • Own, maintain, develop pipeline of opportunities sufficient to meet/exceed target • Working with KAMs and V1s to develop opportunity across target segments • Promote & Present our solutions (SE colleagues and Engineers to C Level customers) • Develop relationships with Tendering and Engineering teams • Engage with Other BUs (e.g.)Power Systems Skills and attributes: • Enthusiasm • Tenacity • Technical understanding (Ideally SCADA and Power Monitoring, Modbus, IEC 61850) • Consultative Selling approach • Proven sales track record Education • Electrical engineering or systems - degree level or equivalent experience (IE System engineer, commissioning Engineer, Project Management, etc) • Electrical Controls background At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Skills and attributes: • Enthusiasm • Tenacity • Technical understanding (Ideally SCADA and Power Monitoring, Modbus, IEC 61850) • Consultative Selling approach • Proven sales track record Education • Electrical engineering or systems - degree level or equivalent experience (IE System engineer, commissioning Engineer, Project Management, etc) • Electrical Controls background At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your M eaningful, Inclusive and Empowered career at Schneider Electric. €34.2bn global revenue % organic growth (Apply online only)+ employees in 100+ countries on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Apr 19, 2024
Full time
Job Title: Business Development Representative Mission: Identify, Develop and Secure £5M orders for SCADA and Power monitoring across UK segments - C&SP,E&C, Transportation, Healthcare, Lifesciences, Real Estate and Defence. Key responsibilities: • Own, maintain, develop pipeline of opportunities sufficient to meet/exceed target • Working with KAMs and V1s to develop opportunity across target segments • Promote & Present our solutions (SE colleagues and Engineers to C Level customers) • Develop relationships with Tendering and Engineering teams • Engage with Other BUs (e.g.)Power Systems Skills and attributes: • Enthusiasm • Tenacity • Technical understanding (Ideally SCADA and Power Monitoring, Modbus, IEC 61850) • Consultative Selling approach • Proven sales track record Education • Electrical engineering or systems - degree level or equivalent experience (IE System engineer, commissioning Engineer, Project Management, etc) • Electrical Controls background At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Skills and attributes: • Enthusiasm • Tenacity • Technical understanding (Ideally SCADA and Power Monitoring, Modbus, IEC 61850) • Consultative Selling approach • Proven sales track record Education • Electrical engineering or systems - degree level or equivalent experience (IE System engineer, commissioning Engineer, Project Management, etc) • Electrical Controls background At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your M eaningful, Inclusive and Empowered career at Schneider Electric. €34.2bn global revenue % organic growth (Apply online only)+ employees in 100+ countries on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
Apr 18, 2024
Full time
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New Role You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery. Required Experience; Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via emailProven experience of handling telephone-based customer queriesExperience of working under pressure and with deadlinesExperience of team work and being able to work collaboratively with othersArticulate, polite and conscientious phone mannerAble to learn complex software systems effectively and efficiently Salary: £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New Role You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery. Required Experience; Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via emailProven experience of handling telephone-based customer queriesExperience of working under pressure and with deadlinesExperience of team work and being able to work collaboratively with othersArticulate, polite and conscientious phone mannerAble to learn complex software systems effectively and efficiently Salary: £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Could you be Vapourtec's next Inside Sales Specialist ? if you have a degree in chemistry/chemical engineering, have some customer-facing experience and are keen to leave the lab behind to get into the commercial side of science, our new recruit could be YOU! Inside Sales Specialist - ChemistryBury St Edmunds, Suffolk, IP28 6TS Full time (40 hours per week), Permanent £26,000 - £36,000 dependent on experience Please Note: Applicants must be authorised to work in the UK Vapourtec is the world's leading manufacturer of laboratory scale flow chemistry instruments. Founded in 2003, Vapourtec has been at the forefront of the flow chemistry industry ever since. Headquartered just outside of Bury St Edmunds, UK, Vapourtec designs and manufactures the R-Series and E-Series flow chemistry systems, together with an exciting range of innovative fast-flow peptide synthesisers. Trusted by chemists around the world, Vapourtec instruments have revolutionised the way many deliver the research, chemicals, and products we all rely on. With an installation base of more than 850 instruments, resulting in being cited in over 1,000 peer-reviewed scientific publications, we continue to support our customers across the globe with the world-class products and services with which Vapourtec has become synonymous. The Package: Salary for the position will be based on experience: £26,000 to £36,000 per year Company pension contribution 25 days annual holiday + bank holidays Training and support will be provided to build confidence and ensure success in this position Free on-site parking About the Chemistry Sales Specialist role: Due to continued growth, an exciting opportunity has arisen for an Inside Sales Specialist. This role is part of the Sales and Marketing team, reporting the Sales and Marketing Manager and is a perfect starting point for a scientist looking to move away from research into the commercial scientific sector. Generating and nurturing sales leads Handle technical sales enquiries by email, phone and video calls Maintaining good records on our CRM (customer database) Attend and support national and international conferences and tradeshows as required Preparing quotations using Vapourtec's bespoke quotation system Engaging with the existing customer base for reviews, case studies, citations, and referrals Building relationships with the rest of the Vapourtec team to maximise sales and achieve excellent customer service Routinely evaluate the marketing activities of competitors and help build competitor analyses Qualifications/Skills: Degree in Chemistry or Chemical Engineering Sales and/or customer service experience Familiar with Windows and Microsoft Office Positive, friendly, and focused individual Highly self-motivated and proactive Strong written and verbal communication skills Problem solving Customer focus Attention to detail and organised Quick learner, willing to adapt and take on various tasks as needed Desirable: Sales experience in the scientific industry Understanding of flow chemistry and/or peptide synthesis Experience with CRM software (e.g. HubSpot) Experience with laboratory instruments How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Sales, Inside Sales, Inside Sales Specialist, Chemistry Sales, Technical Sales, Technical Sales Specialist, Business Development, Account Manager, Scientific, Sales Representative, Sales Rep, Sales Executive, Internal Sales, Chemical Engineering, Technical Sales Engineer.
Apr 18, 2024
Full time
Could you be Vapourtec's next Inside Sales Specialist ? if you have a degree in chemistry/chemical engineering, have some customer-facing experience and are keen to leave the lab behind to get into the commercial side of science, our new recruit could be YOU! Inside Sales Specialist - ChemistryBury St Edmunds, Suffolk, IP28 6TS Full time (40 hours per week), Permanent £26,000 - £36,000 dependent on experience Please Note: Applicants must be authorised to work in the UK Vapourtec is the world's leading manufacturer of laboratory scale flow chemistry instruments. Founded in 2003, Vapourtec has been at the forefront of the flow chemistry industry ever since. Headquartered just outside of Bury St Edmunds, UK, Vapourtec designs and manufactures the R-Series and E-Series flow chemistry systems, together with an exciting range of innovative fast-flow peptide synthesisers. Trusted by chemists around the world, Vapourtec instruments have revolutionised the way many deliver the research, chemicals, and products we all rely on. With an installation base of more than 850 instruments, resulting in being cited in over 1,000 peer-reviewed scientific publications, we continue to support our customers across the globe with the world-class products and services with which Vapourtec has become synonymous. The Package: Salary for the position will be based on experience: £26,000 to £36,000 per year Company pension contribution 25 days annual holiday + bank holidays Training and support will be provided to build confidence and ensure success in this position Free on-site parking About the Chemistry Sales Specialist role: Due to continued growth, an exciting opportunity has arisen for an Inside Sales Specialist. This role is part of the Sales and Marketing team, reporting the Sales and Marketing Manager and is a perfect starting point for a scientist looking to move away from research into the commercial scientific sector. Generating and nurturing sales leads Handle technical sales enquiries by email, phone and video calls Maintaining good records on our CRM (customer database) Attend and support national and international conferences and tradeshows as required Preparing quotations using Vapourtec's bespoke quotation system Engaging with the existing customer base for reviews, case studies, citations, and referrals Building relationships with the rest of the Vapourtec team to maximise sales and achieve excellent customer service Routinely evaluate the marketing activities of competitors and help build competitor analyses Qualifications/Skills: Degree in Chemistry or Chemical Engineering Sales and/or customer service experience Familiar with Windows and Microsoft Office Positive, friendly, and focused individual Highly self-motivated and proactive Strong written and verbal communication skills Problem solving Customer focus Attention to detail and organised Quick learner, willing to adapt and take on various tasks as needed Desirable: Sales experience in the scientific industry Understanding of flow chemistry and/or peptide synthesis Experience with CRM software (e.g. HubSpot) Experience with laboratory instruments How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Sales, Inside Sales, Inside Sales Specialist, Chemistry Sales, Technical Sales, Technical Sales Specialist, Business Development, Account Manager, Scientific, Sales Representative, Sales Rep, Sales Executive, Internal Sales, Chemical Engineering, Technical Sales Engineer.
Job description Our client is a leading business in the design, manufacture and service of world class products. Due to an internal promotion, we are looking for a customer focused Service Co-ordinator/Sales Co-ordinator/Customer Service Representative to provide key aftermarket contact and support to customers and the team . Tasks Working together as part of a team of 8 within the Spare Part Section to provide the best support to customers whilst maximising the efficiency. Identify, quote and process spare part orders Provide information via email and phones to customers and engineers. Provide customer quotations, order processing and order acknowledgements. Ensure all customer requests are handled professionally and in a timely manner. Deal with invoicing and all administration surrounding the aftermarket sales. Essential Skills Very organised and efficient - with the ability to multitask. Ability to manage own workload and drive results. Capable of digesting complex technical information (full training given). Excellent attention to detail. Good general communication skills - able to communicate effectively at all levels. Excellent attitude to customer care. Ability to work as part of a team. UK Driving Licence. Benefits Excellent benefits including generous pension, 25 days holiday plus BH, Charity day, Work place nursery benefit, gym discounts, DIS, Excellent training and opportunities. Hybrid working after probation.
Apr 18, 2024
Full time
Job description Our client is a leading business in the design, manufacture and service of world class products. Due to an internal promotion, we are looking for a customer focused Service Co-ordinator/Sales Co-ordinator/Customer Service Representative to provide key aftermarket contact and support to customers and the team . Tasks Working together as part of a team of 8 within the Spare Part Section to provide the best support to customers whilst maximising the efficiency. Identify, quote and process spare part orders Provide information via email and phones to customers and engineers. Provide customer quotations, order processing and order acknowledgements. Ensure all customer requests are handled professionally and in a timely manner. Deal with invoicing and all administration surrounding the aftermarket sales. Essential Skills Very organised and efficient - with the ability to multitask. Ability to manage own workload and drive results. Capable of digesting complex technical information (full training given). Excellent attention to detail. Good general communication skills - able to communicate effectively at all levels. Excellent attitude to customer care. Ability to work as part of a team. UK Driving Licence. Benefits Excellent benefits including generous pension, 25 days holiday plus BH, Charity day, Work place nursery benefit, gym discounts, DIS, Excellent training and opportunities. Hybrid working after probation.
Theo Jones Recruitment Limited
Hemel Hempstead, Hertfordshire
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Apr 18, 2024
Full time
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
ServiceNow Sales Director - Permanent - up to £85k + 3 x OTE & Package - London-Hybrid InterQuest Posted +1 month ago ServiceNow Sales Director - Permanent - up to £85k + Excellent OTE and Package - London/hybrid working. Do you thrive in high-growth environments, leading teams to exceed ambitious goals? Are you passionate about ServiceNow and its transformative power? If so, then step into the spotlight as a ServiceNow Sales Director and drive the future of our client's ITSM Practice. Here's what awaits you: Own a high-impact territory: Lead a dynamic team of Account Executives and Sales Development Representatives, exceeding ambitious targets and forging strong relationships with key clients across the UK. Shape the narrative: Be the face of ServiceNow, influencing the market and building brand awareness through strategic partnerships and thought leadership initiatives. Fuel innovation: Champion the adoption of cutting-edge ServiceNow solutions, tailoring them to meet the unique needs of clients and unlocking their full potential. Empower your team: Foster a collaborative, high-performing environment where talent thrives, exceeding expectations and exceeding personal growth goals. Embrace a winning culture: Join a passionate team of ServiceNow experts who are dedicated to making a difference. You'll be a perfect fit if you: Possess a proven track record of success in leading and motivating high-performing sales teams. Have a deep understanding of ServiceNow and its platform capabilities across various industries. Demonstrate exceptional communication, presentation, and negotiation skills. Thrive in a fast-paced environment, juggling multiple priorities and exceeding expectations. Are a natural relationship builder with a talent for forging strong client partnerships. Ready to take your career to the next level? If you're a driven, results-oriented leader with a passion for ServiceNow and a relentless pursuit of excellence, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Dutch speaking ServiceNow Technical Consultants needed for permanent roles in the Netherlands (all remote positions)We need Dutch nationals for perman ServiceNow Consultant with CMDB & Discovery Experience - Permanent - London/Hybrid - up to £60k base & BenefitsOur client is a leading provide Technical Consultant - Permanent - Up to £55k base + package - South East UKYou'll be responsible for the design, implementation, integration and supp
Apr 18, 2024
Full time
ServiceNow Sales Director - Permanent - up to £85k + 3 x OTE & Package - London-Hybrid InterQuest Posted +1 month ago ServiceNow Sales Director - Permanent - up to £85k + Excellent OTE and Package - London/hybrid working. Do you thrive in high-growth environments, leading teams to exceed ambitious goals? Are you passionate about ServiceNow and its transformative power? If so, then step into the spotlight as a ServiceNow Sales Director and drive the future of our client's ITSM Practice. Here's what awaits you: Own a high-impact territory: Lead a dynamic team of Account Executives and Sales Development Representatives, exceeding ambitious targets and forging strong relationships with key clients across the UK. Shape the narrative: Be the face of ServiceNow, influencing the market and building brand awareness through strategic partnerships and thought leadership initiatives. Fuel innovation: Champion the adoption of cutting-edge ServiceNow solutions, tailoring them to meet the unique needs of clients and unlocking their full potential. Empower your team: Foster a collaborative, high-performing environment where talent thrives, exceeding expectations and exceeding personal growth goals. Embrace a winning culture: Join a passionate team of ServiceNow experts who are dedicated to making a difference. You'll be a perfect fit if you: Possess a proven track record of success in leading and motivating high-performing sales teams. Have a deep understanding of ServiceNow and its platform capabilities across various industries. Demonstrate exceptional communication, presentation, and negotiation skills. Thrive in a fast-paced environment, juggling multiple priorities and exceeding expectations. Are a natural relationship builder with a talent for forging strong client partnerships. Ready to take your career to the next level? If you're a driven, results-oriented leader with a passion for ServiceNow and a relentless pursuit of excellence, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Dutch speaking ServiceNow Technical Consultants needed for permanent roles in the Netherlands (all remote positions)We need Dutch nationals for perman ServiceNow Consultant with CMDB & Discovery Experience - Permanent - London/Hybrid - up to £60k base & BenefitsOur client is a leading provide Technical Consultant - Permanent - Up to £55k base + package - South East UKYou'll be responsible for the design, implementation, integration and supp
Business Development Manager / Partnerships Manager who has experience in M365 sales and/or selling into Microsoft Partners, lead generation, or a similar role with excellent communication and relationship-building skills is required to join our team at Changing Social, a dynamic and innovative M365 Adoption and Change Management Consultancy that specialises in the implementation of Microsoft technologies whilst driving digital transformation. SALARY: Basic Salary: £60,000 per annum with an uplift of £70,000 basic for the first three months whilst you establish you client base / £120,000 OTE (uncapped) LOCATION: Hybrid / Bristol (You must live within a commutable distance to Bristol) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Business Development Manager / Partnerships Managerwho has experience in M365 sales and/or selling into Microsoft Partners, lead generation, or a similar role with excellent communication and relationship-building skills. As the Business Development Manager / Partnerships Manager you will be a vital link between Changing Social and our strategic partners. This role focuses primarily on leveraging our Partner's extensive network of approximately 2000 Account Executives to generate leads, nurturing these deals to closure and foster relationships that benefit both Changing Social and our Partner. Working as the Business Development Manager / Partnerships Manager there is also a specific requirement to build relationships into the technical teams and the Microsoft teams across our Partner to generate potential new leads and opportunities coming from these teams. ABOUT CHANGING SOCIAL Changing Social is a leading Microsoft Partner with a specific focus on the people side of digital transformation. Our mission is to ensure that organisations and the people within them maximise the value of their Microsoft 365 investments to achieve their absolute best work, from home or the office, as easily and securely as possible. DUTIES Your duties as a Business Development Manager / Partnerships Manager will include: Lead Generation: identify and cultivate potential leads from Partner's network, aligning with Changing Social's service offerings Lead Management: Receive leads from Partners and work in tandem with their Account Executives to progress these opportunities towards successful closure Deal Closure: Employ effective sales strategies and techniques to ensure the successful conversion of leads into active accounts and reach your sales target Partner Manager: Position Changing Social within Partners as the go to partner for Adoption and Change Management across our Partners customers. This will include organising joint events, promotional campaigns and training their Account Executives Relationship Management: Develop and maintain strong relationships with our Partners Account Executives, ensuring a mutual understanding of both organisations' value propositions Collaboration: Work closely with both Changing Social and Partner teams to develop strategies that maximise lead generation and conversion. Collaborate closely with Partner representatives to ensure a unified approach to client engagement and deal progression Account Ownership: After deal closure, take full ownership of the account, focusing on account management, relationship building, and exploring further business opportunities Market Analysis: Regularly analyse market trends and customer needs to identify new opportunities within the Partner network Reporting and Accountability: Use Changing Social's OKR (Objectives and Key Results) method for setting and tracking progress against goals, providing regular updates to management Cross-Functional Integration: Coordinate with Changing Social's marketing, sales, and product teams to ensure a cohesive approach to Partner engagements On Site Visits: Complete a cadence of Partner onsite visits to position Changing Social as a trusted partner for Adoption and Change Management services across the Partner offices. Where possible attend our Partner's office once a week CANDIDATE REQUIREMENTS Proven experience in M365 sales and/or selling into Microsoft Partners , lead generation, or a similar role Excellent communication and relationship-building skills Ability to work independently and collaboratively in a dynamic environment Strong understanding of the IT and technology services industry Familiarity with the OKR method is advantageous BENEFITS Annual leave - Employees are entitled to a base of 23 days of annual leave per calendar leave, which includes Bank Holidays. Changing Social will also add an additional day for each year of employment up to a maximum of 5 days Festive period - The business will be closed for a week during the festive period in December, with the dates of closure to be confirmed by Operations and shared ahead of time. Therefore, no annual leave days will need to be used for time-off over this period. In the event of any urgent business matters, employees are kindly requested to return to work and address them as needed Bank holidays - Employees are granted to work over bank / public holidays if desired or required. This time can then be taken back on a subsequent day, exact dates are subject to approval Pension Scheme - 3% employer contribution to a 5% employee contribution Flexible working - Changing Social is a modern company that recognises the present-day working environment. This is reflected for employees by observing a flexible working experience, whereby employees can manage their own time (subject to customer and business requirements / outputs). The aim of this flexibility is to improve working conditions, assist with work-life balance and facilitate managing international time zones NO AGENCIES PLEASE HOW TO APPLY Please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12072 This job is being advertised by AWD online on behalf of Changing Social Ltd
Apr 18, 2024
Full time
Business Development Manager / Partnerships Manager who has experience in M365 sales and/or selling into Microsoft Partners, lead generation, or a similar role with excellent communication and relationship-building skills is required to join our team at Changing Social, a dynamic and innovative M365 Adoption and Change Management Consultancy that specialises in the implementation of Microsoft technologies whilst driving digital transformation. SALARY: Basic Salary: £60,000 per annum with an uplift of £70,000 basic for the first three months whilst you establish you client base / £120,000 OTE (uncapped) LOCATION: Hybrid / Bristol (You must live within a commutable distance to Bristol) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Business Development Manager / Partnerships Managerwho has experience in M365 sales and/or selling into Microsoft Partners, lead generation, or a similar role with excellent communication and relationship-building skills. As the Business Development Manager / Partnerships Manager you will be a vital link between Changing Social and our strategic partners. This role focuses primarily on leveraging our Partner's extensive network of approximately 2000 Account Executives to generate leads, nurturing these deals to closure and foster relationships that benefit both Changing Social and our Partner. Working as the Business Development Manager / Partnerships Manager there is also a specific requirement to build relationships into the technical teams and the Microsoft teams across our Partner to generate potential new leads and opportunities coming from these teams. ABOUT CHANGING SOCIAL Changing Social is a leading Microsoft Partner with a specific focus on the people side of digital transformation. Our mission is to ensure that organisations and the people within them maximise the value of their Microsoft 365 investments to achieve their absolute best work, from home or the office, as easily and securely as possible. DUTIES Your duties as a Business Development Manager / Partnerships Manager will include: Lead Generation: identify and cultivate potential leads from Partner's network, aligning with Changing Social's service offerings Lead Management: Receive leads from Partners and work in tandem with their Account Executives to progress these opportunities towards successful closure Deal Closure: Employ effective sales strategies and techniques to ensure the successful conversion of leads into active accounts and reach your sales target Partner Manager: Position Changing Social within Partners as the go to partner for Adoption and Change Management across our Partners customers. This will include organising joint events, promotional campaigns and training their Account Executives Relationship Management: Develop and maintain strong relationships with our Partners Account Executives, ensuring a mutual understanding of both organisations' value propositions Collaboration: Work closely with both Changing Social and Partner teams to develop strategies that maximise lead generation and conversion. Collaborate closely with Partner representatives to ensure a unified approach to client engagement and deal progression Account Ownership: After deal closure, take full ownership of the account, focusing on account management, relationship building, and exploring further business opportunities Market Analysis: Regularly analyse market trends and customer needs to identify new opportunities within the Partner network Reporting and Accountability: Use Changing Social's OKR (Objectives and Key Results) method for setting and tracking progress against goals, providing regular updates to management Cross-Functional Integration: Coordinate with Changing Social's marketing, sales, and product teams to ensure a cohesive approach to Partner engagements On Site Visits: Complete a cadence of Partner onsite visits to position Changing Social as a trusted partner for Adoption and Change Management services across the Partner offices. Where possible attend our Partner's office once a week CANDIDATE REQUIREMENTS Proven experience in M365 sales and/or selling into Microsoft Partners , lead generation, or a similar role Excellent communication and relationship-building skills Ability to work independently and collaboratively in a dynamic environment Strong understanding of the IT and technology services industry Familiarity with the OKR method is advantageous BENEFITS Annual leave - Employees are entitled to a base of 23 days of annual leave per calendar leave, which includes Bank Holidays. Changing Social will also add an additional day for each year of employment up to a maximum of 5 days Festive period - The business will be closed for a week during the festive period in December, with the dates of closure to be confirmed by Operations and shared ahead of time. Therefore, no annual leave days will need to be used for time-off over this period. In the event of any urgent business matters, employees are kindly requested to return to work and address them as needed Bank holidays - Employees are granted to work over bank / public holidays if desired or required. This time can then be taken back on a subsequent day, exact dates are subject to approval Pension Scheme - 3% employer contribution to a 5% employee contribution Flexible working - Changing Social is a modern company that recognises the present-day working environment. This is reflected for employees by observing a flexible working experience, whereby employees can manage their own time (subject to customer and business requirements / outputs). The aim of this flexibility is to improve working conditions, assist with work-life balance and facilitate managing international time zones NO AGENCIES PLEASE HOW TO APPLY Please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12072 This job is being advertised by AWD online on behalf of Changing Social Ltd
Assets Manager - electronic components experience Have you worked within an electronic components background perhaps in a buying team or a sales team? You may have worked on Special Projects or as a Commercial or Technology manager? You will definitely have experience with looking at part numbers and be able to suggest alternative parts or suppliers if not available and you will not be afraid of admin. If this all sounds familiar, I would love to speak to you. My client is looking for a Product Manager/Asset Manager to join their expanding close knit franchise team. This role would suit someone who has worked within the electronics sector, either for a distributor or a manufacturer. You will either be in a similar role now or maybe as an Internal Sales or Technical salesperson or even a buyer who would like to move over to a product management role. The Franchise division provides component engineering support across their franchises, modifying and adapting for customer projects, and supporting them throughout the design cycle with experienced technical advisers. They can engineer solutions to suit their needs, while allowing direct support from the manufacturer. The position is on-site and full time and working within the Franchise Division specifically in Memory, Power and Semi-Conductor areas. They are on the verge of introducing a new CRM called SalesForce so if you are familiar with that it would be a bonus. Main Objective of the Role: To manage the coordination of supplier design registrations, samples,cross reference opportunities and special price requests within the franchise division and build/maintain a strong relationship with these suppliers. Administration of the internal ERP system Infor and CRM tool ZOHO. EssentialFunctions: Microsoft Excel Microsoft Word Microsoft PPP Microsoft Outlook The coordination of samples for BDM's/Customers/Salesteams by liaising with the relevant suppliers. To follow through to ensure design registration is made for these sampled projects and to manage the online projects log ensuring design registration numbers are submitted. To support Sales and the Product Team with special quotes required from the relevant suppliers and support on usage of supplier price lists. Produce the monthly internal reports,POS reports to suppliers. Maintain internal Franchise documentation. To work with the Sales teams to research customers for key end market initiatives supporting new/key lines Develop relationships with supplier's factory representatives to achieve most favored status. The Ideal Person: Strong administration skills with an excellent attention to detail User friendly - must be approachable and happy to help other team members Confident personality Good communication skills A good understanding of IT applications especially Excel A team player Must have an understanding of the E-mech and/or connector industry Perks and Benefits! Onsite Gym 22 days holiday - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension
Apr 18, 2024
Full time
Assets Manager - electronic components experience Have you worked within an electronic components background perhaps in a buying team or a sales team? You may have worked on Special Projects or as a Commercial or Technology manager? You will definitely have experience with looking at part numbers and be able to suggest alternative parts or suppliers if not available and you will not be afraid of admin. If this all sounds familiar, I would love to speak to you. My client is looking for a Product Manager/Asset Manager to join their expanding close knit franchise team. This role would suit someone who has worked within the electronics sector, either for a distributor or a manufacturer. You will either be in a similar role now or maybe as an Internal Sales or Technical salesperson or even a buyer who would like to move over to a product management role. The Franchise division provides component engineering support across their franchises, modifying and adapting for customer projects, and supporting them throughout the design cycle with experienced technical advisers. They can engineer solutions to suit their needs, while allowing direct support from the manufacturer. The position is on-site and full time and working within the Franchise Division specifically in Memory, Power and Semi-Conductor areas. They are on the verge of introducing a new CRM called SalesForce so if you are familiar with that it would be a bonus. Main Objective of the Role: To manage the coordination of supplier design registrations, samples,cross reference opportunities and special price requests within the franchise division and build/maintain a strong relationship with these suppliers. Administration of the internal ERP system Infor and CRM tool ZOHO. EssentialFunctions: Microsoft Excel Microsoft Word Microsoft PPP Microsoft Outlook The coordination of samples for BDM's/Customers/Salesteams by liaising with the relevant suppliers. To follow through to ensure design registration is made for these sampled projects and to manage the online projects log ensuring design registration numbers are submitted. To support Sales and the Product Team with special quotes required from the relevant suppliers and support on usage of supplier price lists. Produce the monthly internal reports,POS reports to suppliers. Maintain internal Franchise documentation. To work with the Sales teams to research customers for key end market initiatives supporting new/key lines Develop relationships with supplier's factory representatives to achieve most favored status. The Ideal Person: Strong administration skills with an excellent attention to detail User friendly - must be approachable and happy to help other team members Confident personality Good communication skills A good understanding of IT applications especially Excel A team player Must have an understanding of the E-mech and/or connector industry Perks and Benefits! Onsite Gym 22 days holiday - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Apr 18, 2024
Full time
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Senior Lifts Construction Manager (Major Projects London) page is loaded Senior Lifts Construction Manager (Major Projects London) Apply locations London time type Full time posted on Posted Yesterday job requisition id R Major Projects Senior Construction Manager role is to manage and control installation of individual units of a project through to completion and handover to client and maintenance under the guidance and leadership of the Project Manager. The Senior Construction Manager oversees and manages the installation team to ensure safe, high quality, complete-on-time delivery of KONE solutions within budget. He/she acts as a KONE interface to customer representatives and other stakeholders throughout the full process. Responsibilities and key activities This section includes the responsibilities and key activities that the Major Projects Construction Manager is either accountable for, or responsible to execute. Responsibilities and key activities Site supervision process Accountable for the delivery of the installation project Accountable for Site Safety - zero accidents. Responsible for ensuring efficient management of environmental aspects of the installation (waste handling, hazardous material, minimization of travel) Accountable for the financial result of the project/assigned elevator where multiple Construction Managers are used on site Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and non KONE factory material suppliers Responsible for site preparations and follow-up of site readiness Responsible for preparation of the installation file/binder including: GA drawings, technical specification, program of works, site safety information, special instructions (source-project binder) and any other documentation related to the unit. Checking daily planning and administration of work permits to subcontractors, other trades and KONE operatives where required. Accountable for use of correct KONE installation methods and tooling throughout the installation Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to the Project Manager Responsible for maintaining project documentation Accountable for final testing of the equipment and handover to maintenance. To ensure a quality project is completed with zero defects. Customer and Sub-contractor Relationship management Accountable for customer satisfaction and quality of installation Accountable for sub-contractor quality and safety performance Develops and maintains a cordial and professional relationship with the sub-contractors To deliver customer satisfaction. People management / Leadership Accountable for people (site operatives) development, wellbeing and managing the performance of the team and individuals. Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team Skills and experience: Technical understanding Commercial awareness Leadership experience Experience from construction industry or elevator industry Good communication skills Good written and spoken English Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Private Medical Insurance, Travel Allowance, Bonus. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on Similar Jobs (5) Construction Manager (Major Projects London) locations London time type Full time posted on Posted Yesterday Construction Manager, Major Projects locations London time type Full time posted on Posted 30+ Days Ago Trained Lift Installer- Major Projects locations London time type Full time posted on Posted 30+ Days Ago Did you know KONE moves over one billion people every day? In 2022, we had annual net sales of EUR 10.9 billion. We employ over 63,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Apr 18, 2024
Full time
Senior Lifts Construction Manager (Major Projects London) page is loaded Senior Lifts Construction Manager (Major Projects London) Apply locations London time type Full time posted on Posted Yesterday job requisition id R Major Projects Senior Construction Manager role is to manage and control installation of individual units of a project through to completion and handover to client and maintenance under the guidance and leadership of the Project Manager. The Senior Construction Manager oversees and manages the installation team to ensure safe, high quality, complete-on-time delivery of KONE solutions within budget. He/she acts as a KONE interface to customer representatives and other stakeholders throughout the full process. Responsibilities and key activities This section includes the responsibilities and key activities that the Major Projects Construction Manager is either accountable for, or responsible to execute. Responsibilities and key activities Site supervision process Accountable for the delivery of the installation project Accountable for Site Safety - zero accidents. Responsible for ensuring efficient management of environmental aspects of the installation (waste handling, hazardous material, minimization of travel) Accountable for the financial result of the project/assigned elevator where multiple Construction Managers are used on site Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and non KONE factory material suppliers Responsible for site preparations and follow-up of site readiness Responsible for preparation of the installation file/binder including: GA drawings, technical specification, program of works, site safety information, special instructions (source-project binder) and any other documentation related to the unit. Checking daily planning and administration of work permits to subcontractors, other trades and KONE operatives where required. Accountable for use of correct KONE installation methods and tooling throughout the installation Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to the Project Manager Responsible for maintaining project documentation Accountable for final testing of the equipment and handover to maintenance. To ensure a quality project is completed with zero defects. Customer and Sub-contractor Relationship management Accountable for customer satisfaction and quality of installation Accountable for sub-contractor quality and safety performance Develops and maintains a cordial and professional relationship with the sub-contractors To deliver customer satisfaction. People management / Leadership Accountable for people (site operatives) development, wellbeing and managing the performance of the team and individuals. Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team Skills and experience: Technical understanding Commercial awareness Leadership experience Experience from construction industry or elevator industry Good communication skills Good written and spoken English Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Private Medical Insurance, Travel Allowance, Bonus. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on Similar Jobs (5) Construction Manager (Major Projects London) locations London time type Full time posted on Posted Yesterday Construction Manager, Major Projects locations London time type Full time posted on Posted 30+ Days Ago Trained Lift Installer- Major Projects locations London time type Full time posted on Posted 30+ Days Ago Did you know KONE moves over one billion people every day? In 2022, we had annual net sales of EUR 10.9 billion. We employ over 63,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems click apply for full job details
Apr 18, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems click apply for full job details
We have an exciting opportunity for an experienced Information Security Architect (Global Grade 13) to join a growing team at Elexon in implementing our new Foundation Architecture strategy. You will work closely with senior stakeholders and cross-functional product teams to successfully execute an in-flight digital transformation initiative. You will need to be familiar with working in a fast-paced agile environment, and have experience working with system integrator teams, based across multiple geographies and in different organizations. This role offers the opportunity to use a wide range of skills to deliver an advanced cloud based technical solution with modern architecture patterns and technologies. You will need to translate business requirements into technical solutions, and effectively communicate with product teams on your design. A key part of your role will be leading engineering teams to ensure conformation to your design, and governance through a well-formulated process. The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement. Responsibilities: Design and govern the implementation of enterprise-class security systems for a hybrid cloud environment involving Microsoft Azure, Salesforce, Oracle Cloud & Private Data Centre(s). Drive the information security conversation and assist Elexon by providing deployment guidance, supporting development of our cloud adoption model, and providing appropriate recommendations to overcome blockers. Define principles and requirements for Elexon's Information Security architecture and ensure that all solutions adhere to them. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements. Create solutions and management plans that balance business requirements with information and cyber security requirements. Review security design artefacts as well as operational reports and security threats - lead the implementation of mitigation steps with the help of respective system integration partners. Define and align standards, frameworks and security policies with overall business and technology strategy. Identify and communicate current and emerging security threats. Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights. Define data platform capabilities and features that align to current and future business operating models and maturity. Quality review solution providers high and low level solution designs ensuring they align to the data architecture and policies. Architecture Expertise: Minimum of 8 years working as an Information Security Architect. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Experience with security architecture and security by design for hybrid cloud environments, specifically, Microsoft Azure, Salesforce, Aquasec, OKTA. Experience in determining business requirements and developing security solution design, both technical and process oriented. Experience on translating requirements for fellow architects enabling them to successfully implement the design in secure and robust fashion. Experience in technical governance, performing reviews of the security artefacts from technical teams and working collaboratively to help them fill in the identified gaps. Experience performing Technical Design Authority (TDA) roles Experience in assessment, risk management, and governance for secure infrastructure and services. Experience collaborating with Project Managers, Engagement Managers, and consultants in order to understand customer needs then designing secure, "fit for purpose" business and technical solutions. Good understanding of ISO 27001 and previous experience implementing it into an organisation. Technical Expertise: Experience in security architecture and security by design for cloud native solutions, leveraging containers, microservices, APIs, PaaS capabilities of Azure, variety of data storage technologies, identity & access management suites etc. Experience in the following security toolset and technologies: Azure Security Centre / Defender for Cloud Azure Kubernetes (AKS) Container Security Solutions like Aquasec Identity and Access Management (IAM) Solutions like OKTA, Active Directory Azure Storage Service Encryption Azure Key Vault Azure AD Connect Azure Site Recovery Azure Traffic Manager and Multi Region Deployments Azure Policies and Resource Locks Static Code Analysis with Sonarcloud and for Security Vulnerabilities like Checkmarx Salesforce Shield Fortigate & Fortimanager Penetration Testing (Pen Test) In return, Elexon provides £100,000 28 days annual holiday + Bank Holidays Discretionary annual bonus scheme Life assurance Pension Private medical (Bupa) Private dental (Cigna) At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide: Hybrid working available Nuffiled Health check Employee Assistance Programme Eye care voucher scheme Subsidised gym membership Cycle to Work Scheme Buying & selling holiday scheme Computing scheme CSR days Season ticket loan We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, MHFA network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to: Provide true equality of opportunity Attract and retain diverse talent Listen to all voices Be representative of the communities we work in Be a roles model for Diversity and Inclusion in the industry Elexon together, embracing differences, listening to all voices.
Apr 18, 2024
Full time
We have an exciting opportunity for an experienced Information Security Architect (Global Grade 13) to join a growing team at Elexon in implementing our new Foundation Architecture strategy. You will work closely with senior stakeholders and cross-functional product teams to successfully execute an in-flight digital transformation initiative. You will need to be familiar with working in a fast-paced agile environment, and have experience working with system integrator teams, based across multiple geographies and in different organizations. This role offers the opportunity to use a wide range of skills to deliver an advanced cloud based technical solution with modern architecture patterns and technologies. You will need to translate business requirements into technical solutions, and effectively communicate with product teams on your design. A key part of your role will be leading engineering teams to ensure conformation to your design, and governance through a well-formulated process. The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement. Responsibilities: Design and govern the implementation of enterprise-class security systems for a hybrid cloud environment involving Microsoft Azure, Salesforce, Oracle Cloud & Private Data Centre(s). Drive the information security conversation and assist Elexon by providing deployment guidance, supporting development of our cloud adoption model, and providing appropriate recommendations to overcome blockers. Define principles and requirements for Elexon's Information Security architecture and ensure that all solutions adhere to them. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements. Create solutions and management plans that balance business requirements with information and cyber security requirements. Review security design artefacts as well as operational reports and security threats - lead the implementation of mitigation steps with the help of respective system integration partners. Define and align standards, frameworks and security policies with overall business and technology strategy. Identify and communicate current and emerging security threats. Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights. Define data platform capabilities and features that align to current and future business operating models and maturity. Quality review solution providers high and low level solution designs ensuring they align to the data architecture and policies. Architecture Expertise: Minimum of 8 years working as an Information Security Architect. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Experience with security architecture and security by design for hybrid cloud environments, specifically, Microsoft Azure, Salesforce, Aquasec, OKTA. Experience in determining business requirements and developing security solution design, both technical and process oriented. Experience on translating requirements for fellow architects enabling them to successfully implement the design in secure and robust fashion. Experience in technical governance, performing reviews of the security artefacts from technical teams and working collaboratively to help them fill in the identified gaps. Experience performing Technical Design Authority (TDA) roles Experience in assessment, risk management, and governance for secure infrastructure and services. Experience collaborating with Project Managers, Engagement Managers, and consultants in order to understand customer needs then designing secure, "fit for purpose" business and technical solutions. Good understanding of ISO 27001 and previous experience implementing it into an organisation. Technical Expertise: Experience in security architecture and security by design for cloud native solutions, leveraging containers, microservices, APIs, PaaS capabilities of Azure, variety of data storage technologies, identity & access management suites etc. Experience in the following security toolset and technologies: Azure Security Centre / Defender for Cloud Azure Kubernetes (AKS) Container Security Solutions like Aquasec Identity and Access Management (IAM) Solutions like OKTA, Active Directory Azure Storage Service Encryption Azure Key Vault Azure AD Connect Azure Site Recovery Azure Traffic Manager and Multi Region Deployments Azure Policies and Resource Locks Static Code Analysis with Sonarcloud and for Security Vulnerabilities like Checkmarx Salesforce Shield Fortigate & Fortimanager Penetration Testing (Pen Test) In return, Elexon provides £100,000 28 days annual holiday + Bank Holidays Discretionary annual bonus scheme Life assurance Pension Private medical (Bupa) Private dental (Cigna) At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide: Hybrid working available Nuffiled Health check Employee Assistance Programme Eye care voucher scheme Subsidised gym membership Cycle to Work Scheme Buying & selling holiday scheme Computing scheme CSR days Season ticket loan We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, MHFA network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to: Provide true equality of opportunity Attract and retain diverse talent Listen to all voices Be representative of the communities we work in Be a roles model for Diversity and Inclusion in the industry Elexon together, embracing differences, listening to all voices.
The Senior Structural Engineer will engage on active projects across Europe and North America to provide technical solutions and deliverables. They will interact with end-users, equipment suppliers, and subcontractors across the full project design cycle, fabrication and operation. Key Responsibilities and Outcomes Prepares engineering deliverables: Structural Design Basis, Structural Calculations, Foundation Load Plan, Surveys and Reports etc. internally and with suppliers. Provides technical support to sales during bidding, projects during execution, fabricator during construction and field during erection. Proficiently uses engineering software as well as proprietary documents/spreadsheets. Fully conversant with relevant International Codes of Practice and industry standards Leads design reviews and participates in multi-discipline reviews. Reviews calculation and drawings, checking for scope, technical accuracy and presentation. Adheres to and complies with engineering procedures and standards and provides constructive feedback for continuous improvement. Identifies potential applications for new processes and technologies to improve productivity and efficiency Ensures effective communication and interface between all disciplines for design and development. Provides input to the performance management Participates in internal and external audits and investigations as required. Travels to and visits clients, customers, officials and suppliers to meet with technical representatives Establishes and maintains effective working relationships internally as well as communicate across the project by developing and maintaining positive, sustainable client relationships. Reviews calculation and drawings, checking for scope, technical accuracy and presentation. Participates in internal and external audits and investigations as required. To be successful in this role you should have a combination of the below knowledge, skills, and experience: Bachelor's Degree in Structural Engineering (Civil and Mechanical accepted with a stronger emphasis on the analysis, skills and knowledge appropriate to Structural Engineering design) Member of institution and/or professional engineering practice Experience working within engineering organisations such as EPC and Environmental Services Knowledge and experience of Structural Analysis and Design using STAAD.Pro High technical fluency with the ability to communicate effectively both verbally and written Knowledge of carbon capture technology, modular and semi-modular equipment Hands-on experience with fabrication and erection and troubleshooting of industrial equipment Ability to work effectively in a small, developing, and entrepreneurial organisation; high level of flexibility and adaptability required Strong relationship building skills, especially across a dispersed team. Benefits & perks include 25 days holiday plus Bank Holidays. Private Healthcare (family cover available for all colleagues). Health Cash Plan. Income Protection and Critical Illness Cover. Employee Assistance and Wellbeing programme. Generous pension contribution - minimum of 5% contributed by the company. Cycle to Work Scheme. Employee Perks scheme. Support towards professional qualifications and memberships. Equal Opportunities We are passionate and committed to our people. At Carbon Clean, you will be working in an inclusive environment. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation and identity, religion, age, disability status or caring responsibilities.
Apr 18, 2024
Full time
The Senior Structural Engineer will engage on active projects across Europe and North America to provide technical solutions and deliverables. They will interact with end-users, equipment suppliers, and subcontractors across the full project design cycle, fabrication and operation. Key Responsibilities and Outcomes Prepares engineering deliverables: Structural Design Basis, Structural Calculations, Foundation Load Plan, Surveys and Reports etc. internally and with suppliers. Provides technical support to sales during bidding, projects during execution, fabricator during construction and field during erection. Proficiently uses engineering software as well as proprietary documents/spreadsheets. Fully conversant with relevant International Codes of Practice and industry standards Leads design reviews and participates in multi-discipline reviews. Reviews calculation and drawings, checking for scope, technical accuracy and presentation. Adheres to and complies with engineering procedures and standards and provides constructive feedback for continuous improvement. Identifies potential applications for new processes and technologies to improve productivity and efficiency Ensures effective communication and interface between all disciplines for design and development. Provides input to the performance management Participates in internal and external audits and investigations as required. Travels to and visits clients, customers, officials and suppliers to meet with technical representatives Establishes and maintains effective working relationships internally as well as communicate across the project by developing and maintaining positive, sustainable client relationships. Reviews calculation and drawings, checking for scope, technical accuracy and presentation. Participates in internal and external audits and investigations as required. To be successful in this role you should have a combination of the below knowledge, skills, and experience: Bachelor's Degree in Structural Engineering (Civil and Mechanical accepted with a stronger emphasis on the analysis, skills and knowledge appropriate to Structural Engineering design) Member of institution and/or professional engineering practice Experience working within engineering organisations such as EPC and Environmental Services Knowledge and experience of Structural Analysis and Design using STAAD.Pro High technical fluency with the ability to communicate effectively both verbally and written Knowledge of carbon capture technology, modular and semi-modular equipment Hands-on experience with fabrication and erection and troubleshooting of industrial equipment Ability to work effectively in a small, developing, and entrepreneurial organisation; high level of flexibility and adaptability required Strong relationship building skills, especially across a dispersed team. Benefits & perks include 25 days holiday plus Bank Holidays. Private Healthcare (family cover available for all colleagues). Health Cash Plan. Income Protection and Critical Illness Cover. Employee Assistance and Wellbeing programme. Generous pension contribution - minimum of 5% contributed by the company. Cycle to Work Scheme. Employee Perks scheme. Support towards professional qualifications and memberships. Equal Opportunities We are passionate and committed to our people. At Carbon Clean, you will be working in an inclusive environment. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation and identity, religion, age, disability status or caring responsibilities.
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Trident Search has an awesome opportunity with one of the fastest growing cyber security start-ups in Europe who have recently raised series-A funding and are continuing to grow. As an early addition to this rapidly growing go-to-market team, you will play a pivotal role as this vendor looks to grow their channel partnerships across the EMEA region. We are looking for someone with experience in helping a cyber security start-up build their channel before. As Channel Lead, you will play a critical role in accelerating the Go-to-Market motion and transforming the company into being channel-first. Working in a fast-paced, high-growth environment you will be building a repeatable sales model with MSSPs, VARs and consultancies to help distribute our client's unique technology to the whole of EMEA. The Role: Develop and implement a comprehensive channel strategy aligned with the company's overall sales and marketing objectives. Identify,recruit,and onboard new high-calibre channel partners across diverse segments and regions. Cultivate and manage deep relationships with existing partners,providing ongoing support,training,and enablement programs. Collaborate with internal teams (marketing,product,technical support) to develop partner-specific initiatives and resources. Drive partner-sourced pipeline generation and lead qualification,working closely with partners to close deals and achieve mutually beneficial goals. Analyse partner performance and identify areas for improvement,implementing strategies to optimize program effectiveness. Stay current on industry trends and competitor landscape,ensuring partners have the knowledge and tools to effectively differentiate and sell our solutions. Lead and motivate a team of channel sales representatives (optional,depending on team structure). The Person: Proven success in building and managing successful channel partnerships,achieving or exceeding revenue targets through partner collaborations. Strong understanding of the cybersecurity vendor landscape,partner types,and channel program best practices. Excellent communication,presentation,and interpersonal skills,with the ability to build trust and rapport with diverse stakeholders. Leadership abilities to motivate and guide a team,set clear goals,and hold partners accountable for performance. Deep analytical and problem-solving skills,with the ability to identify and troubleshoot channel program challenges. Proficiency in CRM systems and other relevant sales and marketing tools.
Apr 17, 2024
Full time
Trident Search has an awesome opportunity with one of the fastest growing cyber security start-ups in Europe who have recently raised series-A funding and are continuing to grow. As an early addition to this rapidly growing go-to-market team, you will play a pivotal role as this vendor looks to grow their channel partnerships across the EMEA region. We are looking for someone with experience in helping a cyber security start-up build their channel before. As Channel Lead, you will play a critical role in accelerating the Go-to-Market motion and transforming the company into being channel-first. Working in a fast-paced, high-growth environment you will be building a repeatable sales model with MSSPs, VARs and consultancies to help distribute our client's unique technology to the whole of EMEA. The Role: Develop and implement a comprehensive channel strategy aligned with the company's overall sales and marketing objectives. Identify,recruit,and onboard new high-calibre channel partners across diverse segments and regions. Cultivate and manage deep relationships with existing partners,providing ongoing support,training,and enablement programs. Collaborate with internal teams (marketing,product,technical support) to develop partner-specific initiatives and resources. Drive partner-sourced pipeline generation and lead qualification,working closely with partners to close deals and achieve mutually beneficial goals. Analyse partner performance and identify areas for improvement,implementing strategies to optimize program effectiveness. Stay current on industry trends and competitor landscape,ensuring partners have the knowledge and tools to effectively differentiate and sell our solutions. Lead and motivate a team of channel sales representatives (optional,depending on team structure). The Person: Proven success in building and managing successful channel partnerships,achieving or exceeding revenue targets through partner collaborations. Strong understanding of the cybersecurity vendor landscape,partner types,and channel program best practices. Excellent communication,presentation,and interpersonal skills,with the ability to build trust and rapport with diverse stakeholders. Leadership abilities to motivate and guide a team,set clear goals,and hold partners accountable for performance. Deep analytical and problem-solving skills,with the ability to identify and troubleshoot channel program challenges. Proficiency in CRM systems and other relevant sales and marketing tools.
Our team is the best in the industry - is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. From small shackles and slings to material lifts and aluminium gantries, the division has everything our customers need for lifting any size of load click apply for full job details
Apr 17, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. From small shackles and slings to material lifts and aluminium gantries, the division has everything our customers need for lifting any size of load click apply for full job details
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Enterprise Sales Representative - Up to £65,000 + Commission - Financial Services - London Overview: Our client, a leading Financial Services organisation are currently looking for a mid-level B2B Enterprise Sales Representative to join one of their growing teams in the city of London. Your role is to identify and pursue new sales opportunities within the enterprise market, focusing on companies in the financial industry. Role & Responsibilities: Conduct product demonstrations, highlighting the key features and benefits of their market data information and terminal product. Collaborate with the product development team to provide feedback and insights from potential clients to drive product improvements. Build and maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded. Negotiate and close deals, meeting, and exceeding sales targets. Stay up to date with industry trends, competitor offerings, and market developments to effectively position their product in the market. Skills & Requirements: 3-5 years of experience in technical or full-cycle sales, in the market data or financial technology industry. Deep understanding of market data information and terminal products, with experience selling and/or using similar products. Strong communication and interpersonal skills, with the ability to effectively engage with clients at various levels of an organization. Proven track record of achieving sales targets and driving revenue growth. Finance experience or knowledge of Trading (desirable). Package: Up to £65,000 basic salary + commission Annual bonus (10-20%) +many other excellent benefits Enterprise Sales Representative - Up to £65,000 + Commission - Financial Services - London
Apr 16, 2024
Full time
Enterprise Sales Representative - Up to £65,000 + Commission - Financial Services - London Overview: Our client, a leading Financial Services organisation are currently looking for a mid-level B2B Enterprise Sales Representative to join one of their growing teams in the city of London. Your role is to identify and pursue new sales opportunities within the enterprise market, focusing on companies in the financial industry. Role & Responsibilities: Conduct product demonstrations, highlighting the key features and benefits of their market data information and terminal product. Collaborate with the product development team to provide feedback and insights from potential clients to drive product improvements. Build and maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded. Negotiate and close deals, meeting, and exceeding sales targets. Stay up to date with industry trends, competitor offerings, and market developments to effectively position their product in the market. Skills & Requirements: 3-5 years of experience in technical or full-cycle sales, in the market data or financial technology industry. Deep understanding of market data information and terminal products, with experience selling and/or using similar products. Strong communication and interpersonal skills, with the ability to effectively engage with clients at various levels of an organization. Proven track record of achieving sales targets and driving revenue growth. Finance experience or knowledge of Trading (desirable). Package: Up to £65,000 basic salary + commission Annual bonus (10-20%) +many other excellent benefits Enterprise Sales Representative - Up to £65,000 + Commission - Financial Services - London