The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Title: Service Desk Administrator Location : Dagenham Salary: 23,000 - 25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: 23,000 - 25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for an experienced a Recruitment Administrator / Co-ordinator to join a highly reputable business based close to Manchester Airport. You will be responsible for taking staffing requests from clients and ensuring that agency staff provide 100% fulfilment for all the requirements. This is not working within a recruitment agency! This is a very busy, reactive, and varied role supporting clients to fill all their vacancies. You must be able to work towards targets, tight deadlines and be confident to work in a telephone-based position. This role would suit someone who is keen to build relationships and able to manage suppliers to deliver results and proactive to deal with complaints. The role is working 40 hours per week with the core hours being Monday to Friday 9am - 6pm. The company offer out of hours services, and you would be expected to complete 2 on call slots per week, either 6am to 9am or 6pm to 10pm, and you would be paid extra for this. Bank holidays are included in the working week. The salary available is 24,960pa and a quarterly bonus of 400 is offered. The role is hybrid, with 1 day per week in the office and the rest of the time being worked remotely. What will you be doing as a Recruitment Administrator / Co-ordinator? Logging all incoming vacancies / requirements in a timely manner Distributing requirements using internal documentation Checking all compliance received to ensure candidates are suitable for the roles Answering calls and responding to emails efficiently Chasing the clients and agencies for various requests, confirmations and information Ensuring internal systems are kept up to date to the standard required Reporting to Account Managers on a regular basis re any issues or complaints / feedback Attending internet-based meetings with the team and company on a daily basis Building and maintaining relationships with colleagues, clients and agencies Ensuring all parties are kept up to date re bookings or outstanding vacancies and unfilled vacancies Ensuring documentation received meets the requirement of the clients Keeping on top of all inbound emails and actioning these in accordance with client priority Raising any issues with fulfilment team and Account Managers We would LOVE to hear from you if you have the following skills and experience: Previous administration experience is essential for this role Ideally some experience dealing with recruitment or co-ordination or fulfilment, however this is not essential You must have a keen eye for detail and excellent communication skills Confident to manage suppliers to deliver the results needed Must have a good working knowledge of MS Office Ability to work well as part of a team and use own initiative Previous experience delivering excellent customer service whilst working towards strict deadlines Confident to work in a telephone based position Strong interpersonal skills and confident to handle complaints Must be able to be proactive and follow processes What will you get in return for your work as a Recruitment Administrator / Co-ordinator? Salary available is 24,960pa Quarterly bonus available of 400 The role is working 40 hours per week with the core hours being Monday to Friday 9am - 6pm The company offer out of hours services and you would be expected to complete 2 on call slots per week, either 6am to 9am or 6pm to 10pm, and you would be paid extra for this Hybrid role working 1 day in the office per week, the rest will be remotely Medical cash back scheme for optical and dental etc Gym discount 21 days holiday + bank holidays, increasing with service up to 25 days Social activities Excellent career progression routes available If this sounds like a Recruitment Administrator / Co-ordinator role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Apr 25, 2024
Full time
We are looking for an experienced a Recruitment Administrator / Co-ordinator to join a highly reputable business based close to Manchester Airport. You will be responsible for taking staffing requests from clients and ensuring that agency staff provide 100% fulfilment for all the requirements. This is not working within a recruitment agency! This is a very busy, reactive, and varied role supporting clients to fill all their vacancies. You must be able to work towards targets, tight deadlines and be confident to work in a telephone-based position. This role would suit someone who is keen to build relationships and able to manage suppliers to deliver results and proactive to deal with complaints. The role is working 40 hours per week with the core hours being Monday to Friday 9am - 6pm. The company offer out of hours services, and you would be expected to complete 2 on call slots per week, either 6am to 9am or 6pm to 10pm, and you would be paid extra for this. Bank holidays are included in the working week. The salary available is 24,960pa and a quarterly bonus of 400 is offered. The role is hybrid, with 1 day per week in the office and the rest of the time being worked remotely. What will you be doing as a Recruitment Administrator / Co-ordinator? Logging all incoming vacancies / requirements in a timely manner Distributing requirements using internal documentation Checking all compliance received to ensure candidates are suitable for the roles Answering calls and responding to emails efficiently Chasing the clients and agencies for various requests, confirmations and information Ensuring internal systems are kept up to date to the standard required Reporting to Account Managers on a regular basis re any issues or complaints / feedback Attending internet-based meetings with the team and company on a daily basis Building and maintaining relationships with colleagues, clients and agencies Ensuring all parties are kept up to date re bookings or outstanding vacancies and unfilled vacancies Ensuring documentation received meets the requirement of the clients Keeping on top of all inbound emails and actioning these in accordance with client priority Raising any issues with fulfilment team and Account Managers We would LOVE to hear from you if you have the following skills and experience: Previous administration experience is essential for this role Ideally some experience dealing with recruitment or co-ordination or fulfilment, however this is not essential You must have a keen eye for detail and excellent communication skills Confident to manage suppliers to deliver the results needed Must have a good working knowledge of MS Office Ability to work well as part of a team and use own initiative Previous experience delivering excellent customer service whilst working towards strict deadlines Confident to work in a telephone based position Strong interpersonal skills and confident to handle complaints Must be able to be proactive and follow processes What will you get in return for your work as a Recruitment Administrator / Co-ordinator? Salary available is 24,960pa Quarterly bonus available of 400 The role is working 40 hours per week with the core hours being Monday to Friday 9am - 6pm The company offer out of hours services and you would be expected to complete 2 on call slots per week, either 6am to 9am or 6pm to 10pm, and you would be paid extra for this Hybrid role working 1 day in the office per week, the rest will be remotely Medical cash back scheme for optical and dental etc Gym discount 21 days holiday + bank holidays, increasing with service up to 25 days Social activities Excellent career progression routes available If this sounds like a Recruitment Administrator / Co-ordinator role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Apr 25, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Do you have experience in minute taking - this is essential for this role? Are you a team player? Do you have strong planning and organisational skills? If yes to the above, please read on:- We are looking for a highly motivated and pro-active individual to provide administrative support to the Southern Operations & Onboard departments for the Southern Coast network at GTR. To succeed in this role, you will need excellent administration skills. You'll have the ability to build strong working relationships with two management teams as well as being a visible presence and point of contact for the Drivers, Onboard supervisors and Conductors based at the two depots. Key tasks in the role:- Responsible for maintaining a comprehensive office administration service. Tasks will include arranging meetings, meeting room bookings, sickness absence reporting and team attendance records. Raise purchase orders, track and liaise with both Accounts Payable and managers to receipt all invoices, resolve any queries and budget track as required. Provision of high-quality minutes to meetings and formal Employee Relations activities e.g. grievances, disciplinaries. Maintain accurate records of Driver & Onboard staff information using One drive and Planner. Delivery of KPI reports as required for the Southern MD Unit including performance, sickness, complaints and Safety of the line incidents. Maintaining departmental training needs database. Assist with weekly production of performance visualisation board information. Complete other duties as required by the Area Managers. What we can offer you: In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Your benefits will include: Free travel on GTR services 75% off travel on other train operating companies for you, and leisure for your family Final salary pension Discounted Oyster Card (TfL) Benefits package includes discounts with many retailers from our StarHub GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies Whilst this role is primarily based in Brighton, flexibility to travel around the GTR network is expected.
Apr 25, 2024
Full time
Do you have experience in minute taking - this is essential for this role? Are you a team player? Do you have strong planning and organisational skills? If yes to the above, please read on:- We are looking for a highly motivated and pro-active individual to provide administrative support to the Southern Operations & Onboard departments for the Southern Coast network at GTR. To succeed in this role, you will need excellent administration skills. You'll have the ability to build strong working relationships with two management teams as well as being a visible presence and point of contact for the Drivers, Onboard supervisors and Conductors based at the two depots. Key tasks in the role:- Responsible for maintaining a comprehensive office administration service. Tasks will include arranging meetings, meeting room bookings, sickness absence reporting and team attendance records. Raise purchase orders, track and liaise with both Accounts Payable and managers to receipt all invoices, resolve any queries and budget track as required. Provision of high-quality minutes to meetings and formal Employee Relations activities e.g. grievances, disciplinaries. Maintain accurate records of Driver & Onboard staff information using One drive and Planner. Delivery of KPI reports as required for the Southern MD Unit including performance, sickness, complaints and Safety of the line incidents. Maintaining departmental training needs database. Assist with weekly production of performance visualisation board information. Complete other duties as required by the Area Managers. What we can offer you: In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Your benefits will include: Free travel on GTR services 75% off travel on other train operating companies for you, and leisure for your family Final salary pension Discounted Oyster Card (TfL) Benefits package includes discounts with many retailers from our StarHub GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies Whilst this role is primarily based in Brighton, flexibility to travel around the GTR network is expected.
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 25, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Spanish speaking Customer Services (must be FLUENT in both English and Spanish) Based in Watford/Home Hybrid 3/2 Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break Key Responsibilities: To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To resolve customer complaints and invoice queries To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner To be in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes To identify and resolve with the data management team any master data errors affecting the process To provide support for other members of the team Qualifications, Skills & Experience: Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation Excellent communication skills with both oral & written fluency in English Fluent Polish An ability to work on own initiative and as part of a team (team spirit) Forward thinking and open to new processes/process improvements Familiar with electronic communication and workflows (lotus notes, databases, etc) PC skills - competent on Lotus Notes, Excel, Word and PowerPoint SAP experience would be an advantage An ability to prioritise workload and manage time effectively A pro-active and flexible attitude An ability to work under pressure and to tight deadlines when required
Apr 25, 2024
Full time
Spanish speaking Customer Services (must be FLUENT in both English and Spanish) Based in Watford/Home Hybrid 3/2 Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break Key Responsibilities: To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To resolve customer complaints and invoice queries To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner To be in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes To identify and resolve with the data management team any master data errors affecting the process To provide support for other members of the team Qualifications, Skills & Experience: Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation Excellent communication skills with both oral & written fluency in English Fluent Polish An ability to work on own initiative and as part of a team (team spirit) Forward thinking and open to new processes/process improvements Familiar with electronic communication and workflows (lotus notes, databases, etc) PC skills - competent on Lotus Notes, Excel, Word and PowerPoint SAP experience would be an advantage An ability to prioritise workload and manage time effectively A pro-active and flexible attitude An ability to work under pressure and to tight deadlines when required
Are you looking for the right role for you? Then look no further Administrator Salary - From £21,611 up to £25,425 per annum (plus benefits)Hours - 40 hours per week, Monday to Friday 8.00am to 5.00pmLocation Postcode - EH22 1SXYou will provide administrative and secretarial support to the Operations Manager and Maintenance Manager.This vacancy is for a full-time position, working 5 days per week. However, we will consider requests for job shares to suit your lifestyle (working full days). Our promise to you - Competitive salary- 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life insurance- Discretionary bonus scheme- On the job training and progression- Recognition scheme- Refer a friend- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership, holiday purchase and many more- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform What will you be doing? - Support the Operations Manager and Maintenance Manager to achieve business objectives, including data for any reports.- Ensure all FCC policies and procedures are maintained (IMS and SFS).- Complete SEPA Permit Waste Returns and Hazardous Waste Returns.- Provide customer liaison for queries, problems, complaints, and financial matters.- Co-ordinate and consolidate weekly and monthly reporting.- Co-ordinate meetings, set-up meeting rooms and manage refreshments. What are we looking for? - Experience of working as part of an operational team.- Experience of running the administrative aspects of a busy, multi-functional office and team.- Experience in the Waste Management Industry.- Experience of working with Local Authority and/or major Institution customers.- Knowledge of SEPA Duty of Care requirements. About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We operate over 200 facilities in England, Scotland and Wales and employ around 2,400 people.The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together, we will meet the UK's waste management and energy recovery needs.FCC Environment are equal opportunities employers, we value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. How to apply So, if you want to kickstart your career as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit; the services are those of an Employment Agency.
Apr 25, 2024
Full time
Are you looking for the right role for you? Then look no further Administrator Salary - From £21,611 up to £25,425 per annum (plus benefits)Hours - 40 hours per week, Monday to Friday 8.00am to 5.00pmLocation Postcode - EH22 1SXYou will provide administrative and secretarial support to the Operations Manager and Maintenance Manager.This vacancy is for a full-time position, working 5 days per week. However, we will consider requests for job shares to suit your lifestyle (working full days). Our promise to you - Competitive salary- 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life insurance- Discretionary bonus scheme- On the job training and progression- Recognition scheme- Refer a friend- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership, holiday purchase and many more- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform What will you be doing? - Support the Operations Manager and Maintenance Manager to achieve business objectives, including data for any reports.- Ensure all FCC policies and procedures are maintained (IMS and SFS).- Complete SEPA Permit Waste Returns and Hazardous Waste Returns.- Provide customer liaison for queries, problems, complaints, and financial matters.- Co-ordinate and consolidate weekly and monthly reporting.- Co-ordinate meetings, set-up meeting rooms and manage refreshments. What are we looking for? - Experience of working as part of an operational team.- Experience of running the administrative aspects of a busy, multi-functional office and team.- Experience in the Waste Management Industry.- Experience of working with Local Authority and/or major Institution customers.- Knowledge of SEPA Duty of Care requirements. About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We operate over 200 facilities in England, Scotland and Wales and employ around 2,400 people.The profile of the UK's recycling and waste management industry has never been higher. We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you. Together, we will meet the UK's waste management and energy recovery needs.FCC Environment are equal opportunities employers, we value diversity, and we are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. How to apply So, if you want to kickstart your career as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit; the services are those of an Employment Agency.
Customer Service Advisor, fixed term contract, Isleworth, full time Your new company A retail company based in Isleworth is looking for a Customer Service Advisor to join their team. This is an exciting position if you are looking to get into or continue your experience within customer service positions. Your new role Working within the customer service team, you will be responsible for the following - Handling inbound telephone calls and emails and sometimes letter Responding to and resolving customer enquiries and complaints Working towards and achieving agreed KPI targets Provide an excellent customer experience Managing email inboxes Logging customer enquiries, complaints, and details into the systems General administrative duties such as preparing reports Working with line managers and liaising with other company departments when necessary What you'll need to succeed You will have excellent written and verbal communication skills with experience working within a customer service environment. You will be able to articulate yourself in a professional manner via telephone and email as well as composing letters. You will be able to retain a good company knowledge. What you'll get in return In return, you will receive a pro rata salary of £24,000, working 37.5 hours per week. You will work shifts Monday-Friday between 9am - 5:30pm with an occasional early shift that starts at 8am or a late shift that finishes at 9pm. You will also be required to work 1 weekend a month (time off in lieu during the week). This is a hybrid working role with 2 days in the office and the rest at home once the training period has been completed (for training you will be required in the office). As well as this, you will be joining a great customer service team and an award-winning company. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 25, 2024
Full time
Customer Service Advisor, fixed term contract, Isleworth, full time Your new company A retail company based in Isleworth is looking for a Customer Service Advisor to join their team. This is an exciting position if you are looking to get into or continue your experience within customer service positions. Your new role Working within the customer service team, you will be responsible for the following - Handling inbound telephone calls and emails and sometimes letter Responding to and resolving customer enquiries and complaints Working towards and achieving agreed KPI targets Provide an excellent customer experience Managing email inboxes Logging customer enquiries, complaints, and details into the systems General administrative duties such as preparing reports Working with line managers and liaising with other company departments when necessary What you'll need to succeed You will have excellent written and verbal communication skills with experience working within a customer service environment. You will be able to articulate yourself in a professional manner via telephone and email as well as composing letters. You will be able to retain a good company knowledge. What you'll get in return In return, you will receive a pro rata salary of £24,000, working 37.5 hours per week. You will work shifts Monday-Friday between 9am - 5:30pm with an occasional early shift that starts at 8am or a late shift that finishes at 9pm. You will also be required to work 1 weekend a month (time off in lieu during the week). This is a hybrid working role with 2 days in the office and the rest at home once the training period has been completed (for training you will be required in the office). As well as this, you will be joining a great customer service team and an award-winning company. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer Care Coordinator Suffolk National Residnetial Developer £27,500 + Package With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the skys the limit. MAIN DUTIES Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchasers satisfaction. Updating and maintaining records using Sitestream. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required. Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. Attending meetings that may be necessary in the performance of your duties. Complying with and upholding company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. JBRP1_UKTJ
Apr 25, 2024
Full time
Customer Care Coordinator Suffolk National Residnetial Developer £27,500 + Package With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the skys the limit. MAIN DUTIES Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchasers satisfaction. Updating and maintaining records using Sitestream. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required. Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. Attending meetings that may be necessary in the performance of your duties. Complying with and upholding company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. JBRP1_UKTJ
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Apr 25, 2024
Full time
Treatments Manager Tetbury, GL8 8YJ Full time Up to £33,000 and a share of Calcot gratuities Are you a passionate experienced treatments manager looking for a rare opportunity to lead a team towards excellence? Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience. The Role of a Treatments Manager: Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments Conduct biannual appraisals and ensure team development and welfare Training : Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard. Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied Stock Control: Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved. Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets Manage and oversee the Treatment room daily operations Conduct morning briefings Manage daily staff absences Maximize availability and treatment revenue Contribute to team wellbeing Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists Skills e look for in a Treatments Manager: Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry Leadership experience with the ability to inspire and mentor a team towards achieving common goals Excellent communication and interpersonal skills to build strong relationships with team members and guests Strong organizational abilities and attention to detail for effective stock control and operational management Flexibility to work on weekends and adapt to a fast-paced spa environment Previous management experience - Essential Qualified to NVQ level 3 Beauty or equivalent Own transport - Essential The Package we offer our Treatements Manager: 28 days holiday per annum, including bank holidays Additional day off for your Birthday Use of Gym & pool facilities before and after your shift Air- conditioned treatment rooms Meals provided on duty A share of Calcot Gratuities Retail commission structure Free on-site parking 50% discount on food in the restaurants across all sites £50 bed & breakfast stays at the hotels in the collection Discount on other Pride of Britain hotels 25% off retail products 30% off treatments Refer a friend scheme (£500 bonus) Opportunities for professional growth and development Rewards and benefits platform Charity Events Online fitness and wellbeing platform Pension Scheme Cycle to work scheme About The Calcot Collection The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold's are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character. The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We're proud to say that we have recently joined the 'EarthCheck' accreditation scheme and have recently earnt our 'Bronze EarthCheck' accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter future.
Berry recruitment are looking for Class 1 drivers for a new client in the Glasgow area. G42 Area If you are looking for a new role or even extra shifts we can help with this, we are recruiting in the Glasgow area for HGV drivers/Class 1 with 2 years experience trunking. Role Overview You will play an essential role within the branch helping to be the largest distributor of pharmaceutical and healthcare products. As a HGV driver you will be a key team member providing first class customer experience at all times, giving customers compelling reasons to return to our client by providing an effective, efficient and safe delivery service to your local community. Together we can continue to offer an efficient, safe and vital healthcare service to our customers. Accountabilities Ensure accuracy and timely delivery of pharmaceutical and healthcare products in accordance with the procedures as outlined in the AAH Drivers Manual. Ensure that any difficult situations/complaints are escalated appropriately to ensure that we continuously improve the level of service to our customers Adhere to Standard Operating Procedures and Delivery Driver instructions at all times Maintain strict confidentiality of both company and patient information as required by the Data Protection Act and in line with the Delivery Drivers Instructions Comply with all health and safety regulations Customer first Ensure excellent customer experience is provided at all times Build effective working relationships with colleagues, patients and other healthcare professionals Provide the most effective and supportive service for each individual customer, both internal and external Accountability Ensure that all the administration related to collections, deliveries and returned products are done within company guidelines Ensure no stock or patient data is left in the vehicle overnight Ensure that the vehicle is clean and roadworthy in accordance with the Drivers Guide Confidentiality Ensure the safety of company stock and cash adhering to the correct procedures at all times Complete driver risk assessments and provide license and vehicle details as required Ensure that all products are handled in accordance with the Standard Operating Procedures and Delivery Guide Take personal responsibility to understand the KPIs and your role in delivering the objectives Ensure that you remain up to date with all key branch and company messages Take accountability to understand company policies and procedures Respect Maintain a professional personal appearance at all times in Company uniform (where provided) and with Company ID Work as a key member of the team and build effective working relationships with colleagues Assist with new starter and colleague training To 'Live the Values' on a day-to-day basis in your role Excellence Take personal responsibility to complete all required training and ongoing personaldevelopment Inform your line manager of any areas you identify for quality and process improvementswithin the branch Adhere to Standard Operating Procedures within the branch to ensure compliance withstatutory requirements of all regulatory bodies, current Good Distribution Practice includingbeing compliant with mandatory training and MHRA guidance and to retain the branch ISOquality accreditation ensuring all training is kept up to date. Experience and Qualifications Full current HGV Class 1 or Class 2 Driving License dependent on the role being filled Clear communication skills Ability to work efficiently with a high level of attention to detail Ability to schedule and prioritise workload Confidence to engage customers in open conversation Good numeracy and literacy skills Effective team player 2 years of driving experience No more than 6 points Behaviours All employees model the ICARE behaviours as part of our shared values system and how we work together. Our values must be adopted by each of us to be successful. Therefore, we have developed a common set of leadership behaviours which helps us to shape our path towards the future to win as one team. Hours Days and nights available just let us know your availability and we will book shifts accordingly Pay £16.00 for days weekday £18.00 for days weekends £17.00 for nights weekdays £19.00 for nights weekends If you are interested in this role and hold all the current licences and driving cards please give us a call Monday to Friday 8-5pm 0n after these times please send a message and we will get back to you as soon as we can Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 25, 2024
Full time
Berry recruitment are looking for Class 1 drivers for a new client in the Glasgow area. G42 Area If you are looking for a new role or even extra shifts we can help with this, we are recruiting in the Glasgow area for HGV drivers/Class 1 with 2 years experience trunking. Role Overview You will play an essential role within the branch helping to be the largest distributor of pharmaceutical and healthcare products. As a HGV driver you will be a key team member providing first class customer experience at all times, giving customers compelling reasons to return to our client by providing an effective, efficient and safe delivery service to your local community. Together we can continue to offer an efficient, safe and vital healthcare service to our customers. Accountabilities Ensure accuracy and timely delivery of pharmaceutical and healthcare products in accordance with the procedures as outlined in the AAH Drivers Manual. Ensure that any difficult situations/complaints are escalated appropriately to ensure that we continuously improve the level of service to our customers Adhere to Standard Operating Procedures and Delivery Driver instructions at all times Maintain strict confidentiality of both company and patient information as required by the Data Protection Act and in line with the Delivery Drivers Instructions Comply with all health and safety regulations Customer first Ensure excellent customer experience is provided at all times Build effective working relationships with colleagues, patients and other healthcare professionals Provide the most effective and supportive service for each individual customer, both internal and external Accountability Ensure that all the administration related to collections, deliveries and returned products are done within company guidelines Ensure no stock or patient data is left in the vehicle overnight Ensure that the vehicle is clean and roadworthy in accordance with the Drivers Guide Confidentiality Ensure the safety of company stock and cash adhering to the correct procedures at all times Complete driver risk assessments and provide license and vehicle details as required Ensure that all products are handled in accordance with the Standard Operating Procedures and Delivery Guide Take personal responsibility to understand the KPIs and your role in delivering the objectives Ensure that you remain up to date with all key branch and company messages Take accountability to understand company policies and procedures Respect Maintain a professional personal appearance at all times in Company uniform (where provided) and with Company ID Work as a key member of the team and build effective working relationships with colleagues Assist with new starter and colleague training To 'Live the Values' on a day-to-day basis in your role Excellence Take personal responsibility to complete all required training and ongoing personaldevelopment Inform your line manager of any areas you identify for quality and process improvementswithin the branch Adhere to Standard Operating Procedures within the branch to ensure compliance withstatutory requirements of all regulatory bodies, current Good Distribution Practice includingbeing compliant with mandatory training and MHRA guidance and to retain the branch ISOquality accreditation ensuring all training is kept up to date. Experience and Qualifications Full current HGV Class 1 or Class 2 Driving License dependent on the role being filled Clear communication skills Ability to work efficiently with a high level of attention to detail Ability to schedule and prioritise workload Confidence to engage customers in open conversation Good numeracy and literacy skills Effective team player 2 years of driving experience No more than 6 points Behaviours All employees model the ICARE behaviours as part of our shared values system and how we work together. Our values must be adopted by each of us to be successful. Therefore, we have developed a common set of leadership behaviours which helps us to shape our path towards the future to win as one team. Hours Days and nights available just let us know your availability and we will book shifts accordingly Pay £16.00 for days weekday £18.00 for days weekends £17.00 for nights weekdays £19.00 for nights weekends If you are interested in this role and hold all the current licences and driving cards please give us a call Monday to Friday 8-5pm 0n after these times please send a message and we will get back to you as soon as we can Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Are you an organised and professional person, who has experience in both secretarial and customer service roles? Would you like to work for a fast paced and successful company? Would you like the opportunity to progress within a business, with a clear plan and training provided? If so, read on! As a Client Relationship Executive you would be responsible for answering initial queries, either via the telephone or through webchat, with the need to quickly qualify and pass the client onto the appropriate sales team member where appropriate. In addition to this, the successful candidate will also need to contact incoming leads, swiftly calling customers to confirm enquiry information and then passing the lead to an Account Manager. Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call, and with the role being fast-paced and responsive to inbound enquires, this role is key in managing and maintaining an excellent client experience. As the successful candidate grows in the role, there will be opportunity - if the candidate wishes - to support the Regulated Sales Service Team on regulated finance transactions. In time, the successful candidate may have the opportunity to transition into the Regulated Sales Service Team, where responsibilities would include dealing with finance enquiries from regulated business customers, assessing their finance options, drafting straightforward credit applications to lenders, organising the signing of finance paperwork and ultimately paying out regulated finance deals. All of this would be part of a wider professional development plan, and only if the successful candidate showed an interest in developing into this team, which is well supported with training and compliance support. Responsibilities Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate; Contact inbound leads, qualifying the opportunity and progressing along the right channels; Ensure our CRM is kept up-to-date with client leads and summaries; Support the Client Relations Team Manager and Director of Compliance and Operations with ad-hoc duties as and when required; Assist with obtaining Trustpilot and Google reviews from customers; Assist, with development and training, with complaints handling and complaints resolution matters; Provide support to the Director of Compliance and Operations on straightforward compliance matters following appropriate training; and Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and experience required Previous Sales or Professional Services Secretarial, Customer Service or Account Management experience is advantageous but not essential; Ability to communicate clearly in-person, over email, and on the telephone; Ability to quickly and confidently screen and progress calls and webchat enquiries through to appropriate Sales Team members; Ability to type and talk simultaneously; Positive and engaging telephone manner; and Strong Microsoft Office skills with experience of using a webchat, or similar, function. Personal Attributes Excellent written and oral communications skills; Ability to remain calm under pressure and meet deadlines; Strong organisational skills with a high attention to detail; Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment; Pro-active and enthusiastic with a can do attitude; Good commercial acumen; and Ability to work on own initiative as well as being a team player. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Apr 25, 2024
Full time
Are you an organised and professional person, who has experience in both secretarial and customer service roles? Would you like to work for a fast paced and successful company? Would you like the opportunity to progress within a business, with a clear plan and training provided? If so, read on! As a Client Relationship Executive you would be responsible for answering initial queries, either via the telephone or through webchat, with the need to quickly qualify and pass the client onto the appropriate sales team member where appropriate. In addition to this, the successful candidate will also need to contact incoming leads, swiftly calling customers to confirm enquiry information and then passing the lead to an Account Manager. Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call, and with the role being fast-paced and responsive to inbound enquires, this role is key in managing and maintaining an excellent client experience. As the successful candidate grows in the role, there will be opportunity - if the candidate wishes - to support the Regulated Sales Service Team on regulated finance transactions. In time, the successful candidate may have the opportunity to transition into the Regulated Sales Service Team, where responsibilities would include dealing with finance enquiries from regulated business customers, assessing their finance options, drafting straightforward credit applications to lenders, organising the signing of finance paperwork and ultimately paying out regulated finance deals. All of this would be part of a wider professional development plan, and only if the successful candidate showed an interest in developing into this team, which is well supported with training and compliance support. Responsibilities Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate; Contact inbound leads, qualifying the opportunity and progressing along the right channels; Ensure our CRM is kept up-to-date with client leads and summaries; Support the Client Relations Team Manager and Director of Compliance and Operations with ad-hoc duties as and when required; Assist with obtaining Trustpilot and Google reviews from customers; Assist, with development and training, with complaints handling and complaints resolution matters; Provide support to the Director of Compliance and Operations on straightforward compliance matters following appropriate training; and Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and experience required Previous Sales or Professional Services Secretarial, Customer Service or Account Management experience is advantageous but not essential; Ability to communicate clearly in-person, over email, and on the telephone; Ability to quickly and confidently screen and progress calls and webchat enquiries through to appropriate Sales Team members; Ability to type and talk simultaneously; Positive and engaging telephone manner; and Strong Microsoft Office skills with experience of using a webchat, or similar, function. Personal Attributes Excellent written and oral communications skills; Ability to remain calm under pressure and meet deadlines; Strong organisational skills with a high attention to detail; Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment; Pro-active and enthusiastic with a can do attitude; Good commercial acumen; and Ability to work on own initiative as well as being a team player. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Account Manager- South West The SIMS South West Sales Account Manager will serve as the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as identify opportunities for net new name wins. You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities. Key Responsibilities Manage a volume of customer accounts typically 50-75 MATs and circa 700 academy and LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations Drive customer retention, contract renewals, upsells and satisfaction Robust and thorough territory and activity planning Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal Prepare sales campaign insights reporting, including analysis and research Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Adhere to established processes and workflows as directed Provide input on new processes and workflows as requested Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Skills, Knowledge and Expertise An average of 10 meaningful customer meetings each week that drive measurable progress against the following goals: Conversion of an average of 30% of allocated accounts to current new-term subscription contract agreements Achieving monthly, quarterly and annual sales goal of circa £350k of First Year value for upsell of Support agreements, SIMS Connected, SIMS add-on products, Professional Services and 3rd party solutions Reduce customer churn to less than 5% through customer engagement, pre-tender influencing, tender success and contract renewals Manage customer satisfaction challenges and complaints with clear ownership, defined action plans and resolution/escalation About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning. JBRP1_UKTJ
Apr 25, 2024
Full time
Account Manager- South West The SIMS South West Sales Account Manager will serve as the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as identify opportunities for net new name wins. You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities. Key Responsibilities Manage a volume of customer accounts typically 50-75 MATs and circa 700 academy and LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations Drive customer retention, contract renewals, upsells and satisfaction Robust and thorough territory and activity planning Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal Prepare sales campaign insights reporting, including analysis and research Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Adhere to established processes and workflows as directed Provide input on new processes and workflows as requested Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Skills, Knowledge and Expertise An average of 10 meaningful customer meetings each week that drive measurable progress against the following goals: Conversion of an average of 30% of allocated accounts to current new-term subscription contract agreements Achieving monthly, quarterly and annual sales goal of circa £350k of First Year value for upsell of Support agreements, SIMS Connected, SIMS add-on products, Professional Services and 3rd party solutions Reduce customer churn to less than 5% through customer engagement, pre-tender influencing, tender success and contract renewals Manage customer satisfaction challenges and complaints with clear ownership, defined action plans and resolution/escalation About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning. JBRP1_UKTJ
Property Manager position at Trinity Estates Location - Homebased/South London to West Sussex Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Property Manager is responsible for the day to day management of a portfolio of developments spanning from South London to Burgess Hill. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years' experience in the residential property management sector. AIRPM qualified (desirable) An understanding of the Building Safety Act 2023 and Fire Safety regulations. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. A proven track record of budgeting and account management. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Apr 25, 2024
Full time
Property Manager position at Trinity Estates Location - Homebased/South London to West Sussex Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Property Manager is responsible for the day to day management of a portfolio of developments spanning from South London to Burgess Hill. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years' experience in the residential property management sector. AIRPM qualified (desirable) An understanding of the Building Safety Act 2023 and Fire Safety regulations. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. A proven track record of budgeting and account management. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Join our prestigious client at their luxury hotel nestled in the stunning landscapes of Argyll and Bute! We are seeking an experienced Restaurant Manager to lead their dining establishment to new heights of excellence. This is an exciting opportunity to contribute to a renowned venue and lead a talented team amidst Scotland's breathtaking natural beauty. What you will get in your new role Excellent salary of 30,000 to 33,000 per annum Generous share of gratuities Affordable staff accommodation ( 75 per month) Free gym membership Discounts across the hotel group Referral scheme Exciting company social events Ongoing progression and development opportunities Responsibilities in your new role as Restaurant Manager Responsibilities include supervising daily restaurant operations, managing staff to ensure customer satisfaction and quality standards, training and providing support, monitoring and ordering stock based on par levels, ensuring compliance with health and safety regulations, promptly resolving customer complaints, and fostering a collaborative relationship between kitchen and floor teams. Your personality, experience and qualifications The ideal candidate for the Restaurant Manager role should have prior experience in a luxury hotel environment of 4 stars or above, coupled with a genuine passion for delivering exceptional guest service. They should exhibit strong leadership qualities, remaining composed and quick-thinking in dynamic situations. Additionally, they should possess a deep understanding of current food and beverage trends and excel in communication. This individual should demonstrate a continuous commitment to personal growth and team development. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Apr 25, 2024
Full time
Join our prestigious client at their luxury hotel nestled in the stunning landscapes of Argyll and Bute! We are seeking an experienced Restaurant Manager to lead their dining establishment to new heights of excellence. This is an exciting opportunity to contribute to a renowned venue and lead a talented team amidst Scotland's breathtaking natural beauty. What you will get in your new role Excellent salary of 30,000 to 33,000 per annum Generous share of gratuities Affordable staff accommodation ( 75 per month) Free gym membership Discounts across the hotel group Referral scheme Exciting company social events Ongoing progression and development opportunities Responsibilities in your new role as Restaurant Manager Responsibilities include supervising daily restaurant operations, managing staff to ensure customer satisfaction and quality standards, training and providing support, monitoring and ordering stock based on par levels, ensuring compliance with health and safety regulations, promptly resolving customer complaints, and fostering a collaborative relationship between kitchen and floor teams. Your personality, experience and qualifications The ideal candidate for the Restaurant Manager role should have prior experience in a luxury hotel environment of 4 stars or above, coupled with a genuine passion for delivering exceptional guest service. They should exhibit strong leadership qualities, remaining composed and quick-thinking in dynamic situations. Additionally, they should possess a deep understanding of current food and beverage trends and excel in communication. This individual should demonstrate a continuous commitment to personal growth and team development. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
This Account Manager role in the retail industry requires an enthusiastic individual who can effectively manage client relationships and contribute to the sales team's overall performance. Client Details Our client is a leading entity in the retail industry, boasting a workforce size of several hundred employees. With a focus on safety solutions, their headquarters are strategically located in Hassocks. Description Establish, develop, and maintain business relationships with current and prospective clients. Conduct regular client meetings to understand their needs and present suitable solutions. Collaborate with the sales team to achieve departmental goals. Manage and resolve client complaints in an efficient and timely manner. Keep abreast of product applications, technical services, market conditions, and competitive activities. Develop clear and effective written proposals for current and prospective customers. Plan and organise personal sales strategy by maximising ROI for territory and accounts. Participate in trade shows and conventions in Hassocks and beyond. Profile A successful Account Manager should have: A degree in Business Administration, Marketing, or a related field. Proven sales experience, preferably in the retail industry. Excellent communication, negotiation, and interpersonal skills. A strong understanding of customer and market dynamics and requirements. Ability to work well in a team and adapt to a fast-paced environment. Proficiency in using Microsoft Office Suite and CRM systems. Job Offer A competitive salary package within the range of 27,500 - 30,000 per annum. Opportunities for career growth within the retail industry. A positive and supportive work culture that values teamwork and innovation. Being part of a sales team located in the bustling area of Hassocks. We invite all Account Manager's who can contribute to our sales team and help us continue to thrive in the retail industry. Apply today and let's achieve success together
Apr 25, 2024
Full time
This Account Manager role in the retail industry requires an enthusiastic individual who can effectively manage client relationships and contribute to the sales team's overall performance. Client Details Our client is a leading entity in the retail industry, boasting a workforce size of several hundred employees. With a focus on safety solutions, their headquarters are strategically located in Hassocks. Description Establish, develop, and maintain business relationships with current and prospective clients. Conduct regular client meetings to understand their needs and present suitable solutions. Collaborate with the sales team to achieve departmental goals. Manage and resolve client complaints in an efficient and timely manner. Keep abreast of product applications, technical services, market conditions, and competitive activities. Develop clear and effective written proposals for current and prospective customers. Plan and organise personal sales strategy by maximising ROI for territory and accounts. Participate in trade shows and conventions in Hassocks and beyond. Profile A successful Account Manager should have: A degree in Business Administration, Marketing, or a related field. Proven sales experience, preferably in the retail industry. Excellent communication, negotiation, and interpersonal skills. A strong understanding of customer and market dynamics and requirements. Ability to work well in a team and adapt to a fast-paced environment. Proficiency in using Microsoft Office Suite and CRM systems. Job Offer A competitive salary package within the range of 27,500 - 30,000 per annum. Opportunities for career growth within the retail industry. A positive and supportive work culture that values teamwork and innovation. Being part of a sales team located in the bustling area of Hassocks. We invite all Account Manager's who can contribute to our sales team and help us continue to thrive in the retail industry. Apply today and let's achieve success together
Sales/ Customer Service Support Administrator £22,000- £24,000 per annum Employer contribution to the State pension 28 days paid annual leave (including bank and public holidays) Friendly, dynamic and flexible workplace Free parking available on site POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey Reporting to the Marketing Manager, you will responsible for: Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required Check stock availability within our supply chain Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK. Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business Updating customers with new pricing as directed by Financial Controller Processing orders and working closely with the sales team Updating customers with new products as directed by Marketing Manager Maintaining the Order Database (training will be given) on a daily basis Handle embroidery pricing and process for all requests Offer product suggestions to customers needing support/ideas Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates Manage orders of stationary and other general office items Manage stock in the Stockroom Manage inventory in the Warehouse If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
Apr 25, 2024
Full time
Sales/ Customer Service Support Administrator £22,000- £24,000 per annum Employer contribution to the State pension 28 days paid annual leave (including bank and public holidays) Friendly, dynamic and flexible workplace Free parking available on site POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey Reporting to the Marketing Manager, you will responsible for: Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required Check stock availability within our supply chain Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK. Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business Updating customers with new pricing as directed by Financial Controller Processing orders and working closely with the sales team Updating customers with new products as directed by Marketing Manager Maintaining the Order Database (training will be given) on a daily basis Handle embroidery pricing and process for all requests Offer product suggestions to customers needing support/ideas Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates Manage orders of stationary and other general office items Manage stock in the Stockroom Manage inventory in the Warehouse If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
The Role: A successful Regional Tool Hire provider are looking for an enthusiastic individual to join an outstanding team. This is a full time, permanent position with no weekend work, working with colleagues to achieve a high standard of service to clients & contractors. We are looking for an enthusiastic Hire Controller to join this leading company. You will ideally have previous experience of working within a Construction Hire / Trade Counter environment, providing construction hire equipment to sites as required. Monday to Friday with no weekend work. Key Responsibilities : As Hire Controller, your job role would include: Building lasting relationships with repeat customers Taking on and off hire calls Organising transport Raising contracts on bespoke IT system Organised, able to prioritise workload Filing / admin tasks Resolve customer queries / complaints Skills: The ideal Hire Controller candidate will have: Previous experience in one or more of the following roles: Hire Administrator; Hire Controller; Senior Hire Controller; Hire Assistant; Hire Manger; Hire Co-Ordinator, Rental Manager, Assistant Manager, Assistant Branch Manager, Trade Counter You will ideally have previous experience within the Construction Equipment / Hire Industry and Customer Service Excellent communication and organisational skills Essential time management and priority planning You must be confident using IT software You need to commit to deliver excellent customer service Benefits: Within the role of Hire Administrator you would receive: Bonus scheme Pension scheme No weekend work Full time permanent position Opportunities for career progression Location: This role would suit someone within these areas: Wembley Neasden Wilesden Brent Cross Kingsbury Harrow Park Royal Perivale Ealing West London Please follow the link if you'd to apply.
Apr 25, 2024
Full time
The Role: A successful Regional Tool Hire provider are looking for an enthusiastic individual to join an outstanding team. This is a full time, permanent position with no weekend work, working with colleagues to achieve a high standard of service to clients & contractors. We are looking for an enthusiastic Hire Controller to join this leading company. You will ideally have previous experience of working within a Construction Hire / Trade Counter environment, providing construction hire equipment to sites as required. Monday to Friday with no weekend work. Key Responsibilities : As Hire Controller, your job role would include: Building lasting relationships with repeat customers Taking on and off hire calls Organising transport Raising contracts on bespoke IT system Organised, able to prioritise workload Filing / admin tasks Resolve customer queries / complaints Skills: The ideal Hire Controller candidate will have: Previous experience in one or more of the following roles: Hire Administrator; Hire Controller; Senior Hire Controller; Hire Assistant; Hire Manger; Hire Co-Ordinator, Rental Manager, Assistant Manager, Assistant Branch Manager, Trade Counter You will ideally have previous experience within the Construction Equipment / Hire Industry and Customer Service Excellent communication and organisational skills Essential time management and priority planning You must be confident using IT software You need to commit to deliver excellent customer service Benefits: Within the role of Hire Administrator you would receive: Bonus scheme Pension scheme No weekend work Full time permanent position Opportunities for career progression Location: This role would suit someone within these areas: Wembley Neasden Wilesden Brent Cross Kingsbury Harrow Park Royal Perivale Ealing West London Please follow the link if you'd to apply.
Permannent - Customer Service Advisors x 5 - Bootle - Hybrid - Immediate start - 5 days out of 7 Your new company My client, a leading manufacturing business based in Bootle, is seeking a team of professional Customer Service Advisors to join their business on a permanent basis. The organisation produce some of the UK's most well-known products and pride themselves on their brand and reputation. Your new role Working from large offices based in Bootle, you will be joining a brand-new team specially required to provide exceptional customer service experience to the organisation's list of clients. The position is being offered full time, working 5 days out of 7 - with a working shift pattern. The organisation are offering a hybrid model working from the office, 2 days per week. There is a 12-week training programme in place. While training is being completed, you will be required to work fully from the office. You will be responsible for providing all customer service and order processing across multiple channels within the business. Some of your duties will include but not limited to Process customer orders via telephone and electronically Updating systems Supporting the department manager, team leaders, and the supply chain team Dealing with any queries / complaints in a professional and timely manner Analysing data Take ownership for any excalations What you'll need to succeed Passion for providing first class customer service Used to working in a fast-paced, ever-changing environment Strong communication skills, both written and verbal Proficient knowledge of the Microsoft suite Strong team ethic What you'll get in return Working for a supportive and friendly team Free parking Progression opportunities Hybrid model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 25, 2024
Full time
Permannent - Customer Service Advisors x 5 - Bootle - Hybrid - Immediate start - 5 days out of 7 Your new company My client, a leading manufacturing business based in Bootle, is seeking a team of professional Customer Service Advisors to join their business on a permanent basis. The organisation produce some of the UK's most well-known products and pride themselves on their brand and reputation. Your new role Working from large offices based in Bootle, you will be joining a brand-new team specially required to provide exceptional customer service experience to the organisation's list of clients. The position is being offered full time, working 5 days out of 7 - with a working shift pattern. The organisation are offering a hybrid model working from the office, 2 days per week. There is a 12-week training programme in place. While training is being completed, you will be required to work fully from the office. You will be responsible for providing all customer service and order processing across multiple channels within the business. Some of your duties will include but not limited to Process customer orders via telephone and electronically Updating systems Supporting the department manager, team leaders, and the supply chain team Dealing with any queries / complaints in a professional and timely manner Analysing data Take ownership for any excalations What you'll need to succeed Passion for providing first class customer service Used to working in a fast-paced, ever-changing environment Strong communication skills, both written and verbal Proficient knowledge of the Microsoft suite Strong team ethic What you'll get in return Working for a supportive and friendly team Free parking Progression opportunities Hybrid model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #