We're looking for someone with exceptional communication skills, a passion for customer satisfaction, and the ability to lead a team. If you enjoy building strong relationships and resolving complex issues, this role is perfect for you. Salary: £37,336 to £40,221 per annum Contract Type: Permanent Working Pattern: Full-time (37 hours per week) Location: County Hall, West Street, Chichester, PO19 1RQ (Hybrid and Flexible Working) The role will offer hybrid working arrangements, however you will be expected to be present in our office 1 per week. The Opportunity We're looking for a committed and proactive professional to deliver a customer focussed and efficient service. You will manage a caseload of complex work alongside supervising a team of Customer Relations Officers. Your day-to-day responsibilities will be varied as you will support customers and staff, respond to enquiries, prepare reports, maintain data and statistics, and be a direct point of contract on compliant management issues. As a subject matter expert, you will lead on complex cases to negotiate with and on behalf of those people who access or need the service. You will have the opportunity to support relevant service planning, development activity and contribute to projects. Through joining our motivated, public value-focussed, specialist Customer Relations team, you can enjoy a purposeful career and contribute to the delivery of vital services to West Sussex's residents! About you We are looking for someone with proven leadership and negotiation skills, and a desire to use these to lead our dedicated team in delivering exceptional service. You will be inquisitive and look to improve the efficiency and effectiveness of processes You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities. Customer service is at the forefront of the skills you possess. Alongside this, you will have a keen analytical eye. You will be a strong negotiator to work in partnership with carers, colleagues and a variety of external agencies to deliver the most effective service. You will be keen to deliver by using your own initiative, multi-tasking and able to effectively prioritise both your work and those you manage and be keen to evidence this through your ability to develop outcome-based contract performance measures. You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly. For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. Working for us As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. Along with a generous holiday entitlement of 27 days (plus opportunity to buy additional leave). Upon joining us you will have access to a range of benefits including the following: An excellent local government pension scheme A range of flexible working options, depending on your job role Maternity, paternity, dependency and adoption leave volunteering opportunities Training and development opportunities, including coaching and mentoring A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount) Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Further information The reference number for this role is CRS00816. For an informal conversation or for further information regarding the role, please contact David Tominey at For issues or queries regarding your application please contact Does this sound like the opportunity for you? Click apply below, upload your CV, and covering letter, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page. CC
Apr 16, 2024
Full time
We're looking for someone with exceptional communication skills, a passion for customer satisfaction, and the ability to lead a team. If you enjoy building strong relationships and resolving complex issues, this role is perfect for you. Salary: £37,336 to £40,221 per annum Contract Type: Permanent Working Pattern: Full-time (37 hours per week) Location: County Hall, West Street, Chichester, PO19 1RQ (Hybrid and Flexible Working) The role will offer hybrid working arrangements, however you will be expected to be present in our office 1 per week. The Opportunity We're looking for a committed and proactive professional to deliver a customer focussed and efficient service. You will manage a caseload of complex work alongside supervising a team of Customer Relations Officers. Your day-to-day responsibilities will be varied as you will support customers and staff, respond to enquiries, prepare reports, maintain data and statistics, and be a direct point of contract on compliant management issues. As a subject matter expert, you will lead on complex cases to negotiate with and on behalf of those people who access or need the service. You will have the opportunity to support relevant service planning, development activity and contribute to projects. Through joining our motivated, public value-focussed, specialist Customer Relations team, you can enjoy a purposeful career and contribute to the delivery of vital services to West Sussex's residents! About you We are looking for someone with proven leadership and negotiation skills, and a desire to use these to lead our dedicated team in delivering exceptional service. You will be inquisitive and look to improve the efficiency and effectiveness of processes You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities. Customer service is at the forefront of the skills you possess. Alongside this, you will have a keen analytical eye. You will be a strong negotiator to work in partnership with carers, colleagues and a variety of external agencies to deliver the most effective service. You will be keen to deliver by using your own initiative, multi-tasking and able to effectively prioritise both your work and those you manage and be keen to evidence this through your ability to develop outcome-based contract performance measures. You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly. For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. Working for us As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. Along with a generous holiday entitlement of 27 days (plus opportunity to buy additional leave). Upon joining us you will have access to a range of benefits including the following: An excellent local government pension scheme A range of flexible working options, depending on your job role Maternity, paternity, dependency and adoption leave volunteering opportunities Training and development opportunities, including coaching and mentoring A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount) Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Further information The reference number for this role is CRS00816. For an informal conversation or for further information regarding the role, please contact David Tominey at For issues or queries regarding your application please contact Does this sound like the opportunity for you? Click apply below, upload your CV, and covering letter, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page. CC
UCH Logistics is a dynamic, customer focused provider of specialist transport services to the airfreight industry. Established in 2000, we have built a reputation for offering reliable, time-sensitive and next day deliveries throughout the UK. Reporting to the Operations Manager, in the busy hub of our successful and growing organisation, we are looking for a Graduate to join our hardworking, professional, Transport & Operations Team. The team provides a vital role in being the key point of contact between our drivers and customers, in order to ensure our Express department functions in an efficient and effective manner, whilst providing a highly professional service level. The successful candidate will have a can do attitude, ability to think outside of the box, and look to develop class leading customer service skills. The company will look to provide detailed training from vehicle load specifications, route planning through to workload completion. Your contribution will play an important part in promoting the organisation's growing service offerings. Initial and ongoing training on our in-house systems, processes and procedures will come as standard. Based at our HQ at Colnbrook Cargo Centre, the hours of work are 08:00 to 18:00hrs Monday to Friday, with an hour's break per day. After approximately two months, you will join the 1-in-5 Saturday morning rota. In return, we offer: A salary of between £30,000 and £32,000 pa depending on skills and experience 28 Days Holiday (rising to 30 Days after 2 years' service) including Public Holidays Free on-site parking In line with industry regulations, your Right to Work in the UK will be verified at or before interview and detailed 5-year referencing is required.
Apr 15, 2024
Full time
UCH Logistics is a dynamic, customer focused provider of specialist transport services to the airfreight industry. Established in 2000, we have built a reputation for offering reliable, time-sensitive and next day deliveries throughout the UK. Reporting to the Operations Manager, in the busy hub of our successful and growing organisation, we are looking for a Graduate to join our hardworking, professional, Transport & Operations Team. The team provides a vital role in being the key point of contact between our drivers and customers, in order to ensure our Express department functions in an efficient and effective manner, whilst providing a highly professional service level. The successful candidate will have a can do attitude, ability to think outside of the box, and look to develop class leading customer service skills. The company will look to provide detailed training from vehicle load specifications, route planning through to workload completion. Your contribution will play an important part in promoting the organisation's growing service offerings. Initial and ongoing training on our in-house systems, processes and procedures will come as standard. Based at our HQ at Colnbrook Cargo Centre, the hours of work are 08:00 to 18:00hrs Monday to Friday, with an hour's break per day. After approximately two months, you will join the 1-in-5 Saturday morning rota. In return, we offer: A salary of between £30,000 and £32,000 pa depending on skills and experience 28 Days Holiday (rising to 30 Days after 2 years' service) including Public Holidays Free on-site parking In line with industry regulations, your Right to Work in the UK will be verified at or before interview and detailed 5-year referencing is required.
West Sussex County Council
Shoreham-by-sea, Sussex
West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop. For more information about Children's Services, please visit our Education, Children and Families page and our WSCC Health and Social Care section of our website. The Opportunity As a Hub Support Assistant, you'll play a key role in ensuring our full-time family hubs are safe, welcoming and accessible for families, children and young people. You'll work as part of a dedicated team within both our family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25. A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels. Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential. You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours. Having a good understanding of what services are available in the local community for families, children and young people and being confident to signpost to these will be key. You'll help to maintain effective relationships with a range of partners, including the voluntary sector, to ensure the smooth running of services to meet the needs of our local communities. You'll understand the importance of early years provision and the difference this makes to children and will assertively promote Free Entitlement funding to families to ensure they access this provision. You will promote and raise awareness around key public health messages, such as smoking cessation, breast feeding and mental health by providing information, advice, and guidance, and you'll be developing posters and other promotional materials, including the use of social media, to improve health outcomes for families, children and young people. Experience and Skills Key Skills Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information / advice / guidance where appropriate. Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals. Ability to work as part of a team completing shared tasks in order to deliver a service to others. Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution. Analytical and judgement skills in order to effectively assist with customer queries. Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet. Qualifications and/or experience: 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy. An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures. Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance. Experience of team working. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available. Level 3 Information, Advice and Guidance qualification - Desirable Experience in the delivery of child or family support services in the statutory or non-statutory sector - Desirable Rewards and Benefits As an employer we recognise that it is our employees that are central to everything we do. In addition to working within a great team and a brilliant opportunity you will receive: For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information The reference number for this role is CAFHE05102. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
Apr 12, 2024
Full time
West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop. For more information about Children's Services, please visit our Education, Children and Families page and our WSCC Health and Social Care section of our website. The Opportunity As a Hub Support Assistant, you'll play a key role in ensuring our full-time family hubs are safe, welcoming and accessible for families, children and young people. You'll work as part of a dedicated team within both our family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25. A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels. Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential. You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours. Having a good understanding of what services are available in the local community for families, children and young people and being confident to signpost to these will be key. You'll help to maintain effective relationships with a range of partners, including the voluntary sector, to ensure the smooth running of services to meet the needs of our local communities. You'll understand the importance of early years provision and the difference this makes to children and will assertively promote Free Entitlement funding to families to ensure they access this provision. You will promote and raise awareness around key public health messages, such as smoking cessation, breast feeding and mental health by providing information, advice, and guidance, and you'll be developing posters and other promotional materials, including the use of social media, to improve health outcomes for families, children and young people. Experience and Skills Key Skills Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information / advice / guidance where appropriate. Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals. Ability to work as part of a team completing shared tasks in order to deliver a service to others. Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution. Analytical and judgement skills in order to effectively assist with customer queries. Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet. Qualifications and/or experience: 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy. An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures. Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance. Experience of team working. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available. Level 3 Information, Advice and Guidance qualification - Desirable Experience in the delivery of child or family support services in the statutory or non-statutory sector - Desirable Rewards and Benefits As an employer we recognise that it is our employees that are central to everything we do. In addition to working within a great team and a brilliant opportunity you will receive: For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information The reference number for this role is CAFHE05102. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
About Us Here at West Sussex County Council, we are working to transform Adults' Services. We're embracing a strengths-based approach and working towards a model that supports local communities and economies. Together, we'll focus on prevention, reablement and safety to promote wellbeing and independence in later life. We'll ensure that residents, families, and communities have the right support in place, and at the right time. We have a strong professional support network, from experienced leadership to supportive teams, and team managers providing our workforce with what they need to deliver the best possible outcomes for the adults who need them. Our approach promotes co-production and working with people with lived experience in respect of professional education and CPD programmes but also internally in practice, policy, guidance process design and delivery with staff. About The Job Location: Chichester (Some remote working and some County wide travel) Experience and Skills Key Skills: Ability to assimilate complex, often conflicting, information, consider the issues/strategies and/or practice risks or resource implications, and influence and persuade the stakeholders to adopt the most appropriate course of recommended action. Ability to work in a customer focused way, providing a high-quality service with a high level of attention to detail, gaining the trust and confidence of stakeholders and customers. Ability to, research, analyse and interpret complex or technical information to make effective decisions and write reports which consider both business and strategic implications and articulate recommendations considering the broader impacts on the business and strategic planning. Excellent, verbal, written and presentation skills with the ability to influence the actions of others and communicate information, which may be complex and/or contentious. Including the ability to gain agreement from the client to the proposal by successfully convincing them of the need to adopt appropriate policies and/or courses of action. Ability to think creatively, innovatively and laterally and to adapt to changing situations in a measured and flexible manner in order to adapt the advice and guidance provided to suit any change in circumstance whether legislative, structural, partnership related etc. Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines, which minimises the disruption to the business. Qualifications and/or experience: Degree or post-graduate qualification in social work, occupational therapy, or other allied health profession, or equivalent demonstrable experience in a relevant specialist subject, demonstrating that level of applied knowledge/experience in Adults' Services. Professional registration with the appropriate body - Desirable Demonstrable evidence of providing customer focused, timely, sound and accurate health and social care solutions, advice and guidance direct to frontline practitioners and managers and working through complex health and social care problems. Demonstrable evidence of the ability to undertake discreet and large-scale project work to develop and improve service design and processes. and/or demonstrable evidence of the ability to resolve a variety of complex health and social care issues. Experience of developing communications to managers and practitioners about complex issues. Demonstrable evidence of the ability to develop and maintain effective business relationships with a wide and diverse range of staff. Experience of either supervising, or directing and coordinating workshops and/or training of other practitioners to support the delivery of projects, strategic changes or service redesign, including contributing to the successful delivery of key business plans and objectives. Sound IT knowledge to produce reports and monitor complex data and statistics. Rewards and Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. In addition to working within a great team and a competitive salary you will have access to: 29 days annual leave + bank holidays. A generous pension scheme. Training and development opportunities, including coaching and mentoring. A strong supportive management team. A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more). Free access to employee assistance programmes. Discounted membership at selected local sports and fitness centres. Car benefit scheme. A range of commuting and business travel discounts and initiatives For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
Sep 19, 2022
Full time
About Us Here at West Sussex County Council, we are working to transform Adults' Services. We're embracing a strengths-based approach and working towards a model that supports local communities and economies. Together, we'll focus on prevention, reablement and safety to promote wellbeing and independence in later life. We'll ensure that residents, families, and communities have the right support in place, and at the right time. We have a strong professional support network, from experienced leadership to supportive teams, and team managers providing our workforce with what they need to deliver the best possible outcomes for the adults who need them. Our approach promotes co-production and working with people with lived experience in respect of professional education and CPD programmes but also internally in practice, policy, guidance process design and delivery with staff. About The Job Location: Chichester (Some remote working and some County wide travel) Experience and Skills Key Skills: Ability to assimilate complex, often conflicting, information, consider the issues/strategies and/or practice risks or resource implications, and influence and persuade the stakeholders to adopt the most appropriate course of recommended action. Ability to work in a customer focused way, providing a high-quality service with a high level of attention to detail, gaining the trust and confidence of stakeholders and customers. Ability to, research, analyse and interpret complex or technical information to make effective decisions and write reports which consider both business and strategic implications and articulate recommendations considering the broader impacts on the business and strategic planning. Excellent, verbal, written and presentation skills with the ability to influence the actions of others and communicate information, which may be complex and/or contentious. Including the ability to gain agreement from the client to the proposal by successfully convincing them of the need to adopt appropriate policies and/or courses of action. Ability to think creatively, innovatively and laterally and to adapt to changing situations in a measured and flexible manner in order to adapt the advice and guidance provided to suit any change in circumstance whether legislative, structural, partnership related etc. Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines, which minimises the disruption to the business. Qualifications and/or experience: Degree or post-graduate qualification in social work, occupational therapy, or other allied health profession, or equivalent demonstrable experience in a relevant specialist subject, demonstrating that level of applied knowledge/experience in Adults' Services. Professional registration with the appropriate body - Desirable Demonstrable evidence of providing customer focused, timely, sound and accurate health and social care solutions, advice and guidance direct to frontline practitioners and managers and working through complex health and social care problems. Demonstrable evidence of the ability to undertake discreet and large-scale project work to develop and improve service design and processes. and/or demonstrable evidence of the ability to resolve a variety of complex health and social care issues. Experience of developing communications to managers and practitioners about complex issues. Demonstrable evidence of the ability to develop and maintain effective business relationships with a wide and diverse range of staff. Experience of either supervising, or directing and coordinating workshops and/or training of other practitioners to support the delivery of projects, strategic changes or service redesign, including contributing to the successful delivery of key business plans and objectives. Sound IT knowledge to produce reports and monitor complex data and statistics. Rewards and Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. In addition to working within a great team and a competitive salary you will have access to: 29 days annual leave + bank holidays. A generous pension scheme. Training and development opportunities, including coaching and mentoring. A strong supportive management team. A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more). Free access to employee assistance programmes. Discounted membership at selected local sports and fitness centres. Car benefit scheme. A range of commuting and business travel discounts and initiatives For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
Associate Compliance Partner, Leicester, £18510 plus £2000 Bonus Your new company At Hays we are an expert, market leading and worldwide recruitment firm with a firm foothold in every industry you could think of. Within our Leicester office, we operate as Hays Talent Solutions providing tailored recruitment services to our fantastic client base that is made up of industry leaders and household names. The services that we offer include but are not limited to direct recruitment, onboarding, payroll and vacancy management. We are located in Colton Square in the centre of Leicester. We are a short walk from the train station with bus stops from all routes on our doorstep and also offer a discounted rate at the neighbouring NCP car parks. Your new role As an Associate Compliance Partner you will be working alongside the Hays recruitment team which manages the recruitment process for our clients. You will work with multiple systems ensuring compliance and onboarding for successful hires. This role is varied, fast paced and contains many aspects of administration, recruitment, communication and co-ordination. You will take overall accountability for ensuring that all compliance for candidates is managed in a timely manner according to specific client SLAs. For all other candidates, you will be responsible for ensuring that the correct information is inputted onto PDC to initiate referencing. You will be responsible for running tracking reports and chasing any gaps where appropriate. In this role you will complete referencing as per contract requirements and any credit checks and CRB. You will need to be able to build and maintain relationships because you will provide confirmation to Sourcing/Vendor Partners for candidate to start. Be responsible for providing a high level of customer service to all candidates to optimize the candidate experience and Hays reputation. As well as be responsible for ensuring that all parties are kept up to date throughout the compliance process and ensuring that all incomplete files are appropriately managed through to completion. What you'll need to succeed The ideal Associate Compliance Partner will be a hard worker, eager to learn and ready to make a difference. Whether you are a recent graduate or have worked in administration/compliance before we are more than happy to discuss this role with you. As an Associate Compliance Partner will need to have a good education level with literacy and numeracy grades/equivalent business experience is essential. You must have good professional communication skills ie written and verbal. You will be able to accurately enter data and have a good level of IT skills. You will have the ability to follow processes, meet SLAs, deadlines and have the ability to work in a pressurised environment. You should have experience of chasing information in a proficient professional manner. Experience of working in a service environment desirable and you should have knowledge of Word, Excel and Outlook. What you'll get in return You will be offered a competitive basic salary, plus a generous bonus structure. You will receive industry accredited training to aid your professional growth and career development. You will work in a dynamic, friendly and collaborative environment with access to the latest recruitment technologies. We offer a fantastic career structure and there are many possibilities with where you can take your career with Hays from Leicester whether that is working within operations and strategy or going on site with our clients. As a global organisation, we also offer many opportunities to move abroad and work with Hays overseas. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dec 03, 2021
Full time
Associate Compliance Partner, Leicester, £18510 plus £2000 Bonus Your new company At Hays we are an expert, market leading and worldwide recruitment firm with a firm foothold in every industry you could think of. Within our Leicester office, we operate as Hays Talent Solutions providing tailored recruitment services to our fantastic client base that is made up of industry leaders and household names. The services that we offer include but are not limited to direct recruitment, onboarding, payroll and vacancy management. We are located in Colton Square in the centre of Leicester. We are a short walk from the train station with bus stops from all routes on our doorstep and also offer a discounted rate at the neighbouring NCP car parks. Your new role As an Associate Compliance Partner you will be working alongside the Hays recruitment team which manages the recruitment process for our clients. You will work with multiple systems ensuring compliance and onboarding for successful hires. This role is varied, fast paced and contains many aspects of administration, recruitment, communication and co-ordination. You will take overall accountability for ensuring that all compliance for candidates is managed in a timely manner according to specific client SLAs. For all other candidates, you will be responsible for ensuring that the correct information is inputted onto PDC to initiate referencing. You will be responsible for running tracking reports and chasing any gaps where appropriate. In this role you will complete referencing as per contract requirements and any credit checks and CRB. You will need to be able to build and maintain relationships because you will provide confirmation to Sourcing/Vendor Partners for candidate to start. Be responsible for providing a high level of customer service to all candidates to optimize the candidate experience and Hays reputation. As well as be responsible for ensuring that all parties are kept up to date throughout the compliance process and ensuring that all incomplete files are appropriately managed through to completion. What you'll need to succeed The ideal Associate Compliance Partner will be a hard worker, eager to learn and ready to make a difference. Whether you are a recent graduate or have worked in administration/compliance before we are more than happy to discuss this role with you. As an Associate Compliance Partner will need to have a good education level with literacy and numeracy grades/equivalent business experience is essential. You must have good professional communication skills ie written and verbal. You will be able to accurately enter data and have a good level of IT skills. You will have the ability to follow processes, meet SLAs, deadlines and have the ability to work in a pressurised environment. You should have experience of chasing information in a proficient professional manner. Experience of working in a service environment desirable and you should have knowledge of Word, Excel and Outlook. What you'll get in return You will be offered a competitive basic salary, plus a generous bonus structure. You will receive industry accredited training to aid your professional growth and career development. You will work in a dynamic, friendly and collaborative environment with access to the latest recruitment technologies. We offer a fantastic career structure and there are many possibilities with where you can take your career with Hays from Leicester whether that is working within operations and strategy or going on site with our clients. As a global organisation, we also offer many opportunities to move abroad and work with Hays overseas. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.