The Collegiate Trust is looking to appoint an enthusiastic, dynamic and highly organised individual with strong interpersonal skills to support the finance team in delivering our Trust's Financial Strategy. The Finance Manager will be responsible for a number of areas including preparation of management accounts, monthly pension returns and quarterly VAT returns. In addition, the postholder will provide support to the Director of Finance and Chief Finance Officer and assist to establish a culture of 'best value'. This role provides an outstanding opportunity for an experienced finance professional to make a significant impact by strengthening the Trust's finance team and consequently, enabling an exceptional education for all. The successful candidate will have the ability to demonstrate sound knowledge of accounting, financial planning and regulatory requirements. We would be delighted to receive an application from you if, upon consideration, you feel that this role and our Trust may be right for you. To apply, please submit an application via the TES portal, outlining your suitability for the post. If you have any queries or would like an informal discussion about the role, please contact me at . I would be pleased to speak with you. Job Description Support the CFO and Director of Finance to deliver the Trust's finance strategy Preparation of monthly management accounts for each school and supporting the preparation of the Trust management accounts, including journal entries, reconciliation of control accounts and bank accounts Monitoring and analysis of income and expenditure Preparation of quarterly VAT returns for the Trust and Trust's subsidiary company Authorisation of weekly invoices and preparation for payment runs for each school Posting of credit card transactions and preparation of credit card reconciliations Monitoring and reconciliation of school trip funds Ensuring HR data is updated for payroll purposes and preparing monthly payroll reconciliations Preparing and submitting monthly Teachers Pension MCR Returns and LGPS Returns Dealing with payroll queries Assisting with preparing information required for internal and external audits and other reviews Supporting with finance queries at school level Other ad hoc duties as required by the CFO and Director of Finance The above is not an exhaustive list and the successful applicant may be required to carry out additional duties as required by the role.
Mar 29, 2024
Full time
The Collegiate Trust is looking to appoint an enthusiastic, dynamic and highly organised individual with strong interpersonal skills to support the finance team in delivering our Trust's Financial Strategy. The Finance Manager will be responsible for a number of areas including preparation of management accounts, monthly pension returns and quarterly VAT returns. In addition, the postholder will provide support to the Director of Finance and Chief Finance Officer and assist to establish a culture of 'best value'. This role provides an outstanding opportunity for an experienced finance professional to make a significant impact by strengthening the Trust's finance team and consequently, enabling an exceptional education for all. The successful candidate will have the ability to demonstrate sound knowledge of accounting, financial planning and regulatory requirements. We would be delighted to receive an application from you if, upon consideration, you feel that this role and our Trust may be right for you. To apply, please submit an application via the TES portal, outlining your suitability for the post. If you have any queries or would like an informal discussion about the role, please contact me at . I would be pleased to speak with you. Job Description Support the CFO and Director of Finance to deliver the Trust's finance strategy Preparation of monthly management accounts for each school and supporting the preparation of the Trust management accounts, including journal entries, reconciliation of control accounts and bank accounts Monitoring and analysis of income and expenditure Preparation of quarterly VAT returns for the Trust and Trust's subsidiary company Authorisation of weekly invoices and preparation for payment runs for each school Posting of credit card transactions and preparation of credit card reconciliations Monitoring and reconciliation of school trip funds Ensuring HR data is updated for payroll purposes and preparing monthly payroll reconciliations Preparing and submitting monthly Teachers Pension MCR Returns and LGPS Returns Dealing with payroll queries Assisting with preparing information required for internal and external audits and other reviews Supporting with finance queries at school level Other ad hoc duties as required by the CFO and Director of Finance The above is not an exhaustive list and the successful applicant may be required to carry out additional duties as required by the role.
Brook Street (UK) Ltd are recruiting Senior Clerical Officer's on a temporary-full time basis for our leading Public Sector client Education Authority Northern Ireland based in Armagh. Senior Clerical Officers are responsible for the weekly processing of invoices on the Education Authority s (EA) Financial System in respect of all non-salary expenditure based across five Accounts Payable offices click apply for full job details
Mar 29, 2024
Seasonal
Brook Street (UK) Ltd are recruiting Senior Clerical Officer's on a temporary-full time basis for our leading Public Sector client Education Authority Northern Ireland based in Armagh. Senior Clerical Officers are responsible for the weekly processing of invoices on the Education Authority s (EA) Financial System in respect of all non-salary expenditure based across five Accounts Payable offices click apply for full job details
The Pilkington Family Trust
St. Helens, Merseyside
Job Title: Head of Welfare and Communities Location: Enterprise Centre, Salisbury Street, St Helens, Merseyside Salary: Salary 55,000 per annum, (potentially more for exceptional candidate) Job Type: Full time, permanent, 37.5 hours a week An opportunity has arisen for a dynamic and innovative leader to head up our Welfare and Community Teams at the Pilkington Family Trust, an established endowed charity based in St Helens managed by Pilkington Retirement Services Limited. Job Purpose: Leadership and management of the Welfare and Community Teams including Ruskin Lodge To support the continued development and effective delivery of all Welfare and Community programmes To ensure compliance across all CQC regulatory activity To ensure safeguarding of vulnerable people we support is a priority including safe practice and management of breaches General Responsibilities: Deputise for the CEO in any absence including senior manager on call support The organisation works within a 24/7 care setting in which you may need to work any 5 of the 7 days in the week Welfare Programme: Manage the Welfare Team and Community Teams, ensuring appropriate supervision and support in line with the Trust policies Provide guidance and advice regarding the operation of the Welfare and Community Programme and suggest suitable changes, as appropriate, to the Chief Executive and Trustees Ensure that the Welfare and Community Programmes are person centred, meet the needs of individuals and the community, and are fit for purpose Management: As a member of the Senior Management Team, contribute to the overall operational control of the organisation and preparation of long-term strategic development plans of the Trust, ensuring effective communication to teams and volunteers Research and prepare annual operational plans, for the development of programmes, within the available Trust Funds' resources and in compliance with Health and Social Care policies and practices at national and local level Ensure that the Trust Funds supplement, do not duplicate, Government and/or Local Authority policies for beneficiaries Quality and Compliance: Ensure contract compliance and CQC regulatory compliance with all care and support services delivered at Ruskin Lodge under its CQC registration Ensure that all employees and Volunteers are aware of their responsibilities under the Health and Safety at Work Act and conduct their work accordingly Develop and maintain with the CEO a robust audit programme and Service Improvement Plan for Welfare and Community Programme including Ruskin Lodge Finance: Ensure effective and robust financial controls and processes are in place for the management of designated budgets within your control Carry out monthly review of management accounts and budgets to ensure in line with agreed income and expenditure, and to identify deviations against agreed targets The Candidate: Reporting directly to the Chief Executive the Trust is looking for a highly experienced individual who will foster a culture of excellence, with a strong background in health and social care/ community development. The successful candidate will oversee a team that provides a community welfare programme and commissions services for older people across the UK. The post will also have responsibility for overseeing a respite service based in St Helens. The successful candidate must have a relevant social care qualification and substantial experience of managing both community and CQC regulated older people's services. The Trust will be embarking on a period of transformation, to ensure our services continue to meet the needs of our beneficiaries and communities including our focus to support the development of our staff teams. The successful candidate will support the development of new services, including new models of delivery. If you feel you fit the bill, then we would love to hear from you. PRSL is an Equal Opportunities Employer and we offer: Attractive salary, terms and conditions Employee Assistance Programme Group Personal Pension Plan Continual training and personal development opportunities A supportive ethos for the well-being of all colleagues Free onsite parking This is a perfect opportunity for somebody who is looking for their next challenge to shape the future landscape in a unique organisation. Closing date for applications: 12 Noon Friday 22nd March 2024 Interview dates: 2nd or 4th April 2024 Please Note: CV's alone will not be accepted. Please click on the APPLY button and attach your CV and supporting statement. Due to the nature of the role sponsorship and relocation assistance will not be provided so candidates must already possess the right to live and work in the UK to be eligible for the role. Candidates with the relevant experience or job titles of; Community Manager, Community Team Leader, Community Development Manager, Community Development Team Leader, Health and Wellbeing Manager, Wellbeing Manager, Project Manager, Project Worker, Community Wellbeing Manager, Welfare Officer, Welfare Assistant may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Head of Welfare and Communities Location: Enterprise Centre, Salisbury Street, St Helens, Merseyside Salary: Salary 55,000 per annum, (potentially more for exceptional candidate) Job Type: Full time, permanent, 37.5 hours a week An opportunity has arisen for a dynamic and innovative leader to head up our Welfare and Community Teams at the Pilkington Family Trust, an established endowed charity based in St Helens managed by Pilkington Retirement Services Limited. Job Purpose: Leadership and management of the Welfare and Community Teams including Ruskin Lodge To support the continued development and effective delivery of all Welfare and Community programmes To ensure compliance across all CQC regulatory activity To ensure safeguarding of vulnerable people we support is a priority including safe practice and management of breaches General Responsibilities: Deputise for the CEO in any absence including senior manager on call support The organisation works within a 24/7 care setting in which you may need to work any 5 of the 7 days in the week Welfare Programme: Manage the Welfare Team and Community Teams, ensuring appropriate supervision and support in line with the Trust policies Provide guidance and advice regarding the operation of the Welfare and Community Programme and suggest suitable changes, as appropriate, to the Chief Executive and Trustees Ensure that the Welfare and Community Programmes are person centred, meet the needs of individuals and the community, and are fit for purpose Management: As a member of the Senior Management Team, contribute to the overall operational control of the organisation and preparation of long-term strategic development plans of the Trust, ensuring effective communication to teams and volunteers Research and prepare annual operational plans, for the development of programmes, within the available Trust Funds' resources and in compliance with Health and Social Care policies and practices at national and local level Ensure that the Trust Funds supplement, do not duplicate, Government and/or Local Authority policies for beneficiaries Quality and Compliance: Ensure contract compliance and CQC regulatory compliance with all care and support services delivered at Ruskin Lodge under its CQC registration Ensure that all employees and Volunteers are aware of their responsibilities under the Health and Safety at Work Act and conduct their work accordingly Develop and maintain with the CEO a robust audit programme and Service Improvement Plan for Welfare and Community Programme including Ruskin Lodge Finance: Ensure effective and robust financial controls and processes are in place for the management of designated budgets within your control Carry out monthly review of management accounts and budgets to ensure in line with agreed income and expenditure, and to identify deviations against agreed targets The Candidate: Reporting directly to the Chief Executive the Trust is looking for a highly experienced individual who will foster a culture of excellence, with a strong background in health and social care/ community development. The successful candidate will oversee a team that provides a community welfare programme and commissions services for older people across the UK. The post will also have responsibility for overseeing a respite service based in St Helens. The successful candidate must have a relevant social care qualification and substantial experience of managing both community and CQC regulated older people's services. The Trust will be embarking on a period of transformation, to ensure our services continue to meet the needs of our beneficiaries and communities including our focus to support the development of our staff teams. The successful candidate will support the development of new services, including new models of delivery. If you feel you fit the bill, then we would love to hear from you. PRSL is an Equal Opportunities Employer and we offer: Attractive salary, terms and conditions Employee Assistance Programme Group Personal Pension Plan Continual training and personal development opportunities A supportive ethos for the well-being of all colleagues Free onsite parking This is a perfect opportunity for somebody who is looking for their next challenge to shape the future landscape in a unique organisation. Closing date for applications: 12 Noon Friday 22nd March 2024 Interview dates: 2nd or 4th April 2024 Please Note: CV's alone will not be accepted. Please click on the APPLY button and attach your CV and supporting statement. Due to the nature of the role sponsorship and relocation assistance will not be provided so candidates must already possess the right to live and work in the UK to be eligible for the role. Candidates with the relevant experience or job titles of; Community Manager, Community Team Leader, Community Development Manager, Community Development Team Leader, Health and Wellbeing Manager, Wellbeing Manager, Project Manager, Project Worker, Community Wellbeing Manager, Welfare Officer, Welfare Assistant may also be considered for this role.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
Mar 29, 2024
Full time
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
Location: Remote - 2 x positions to cover North of England. Salary: £28,000 plus commission incentives As we continue to grow and expand our high performing commercial teams, we are looking for energised and experienced client engagement professionals to join our teams on a field/remote basis to drive further quality growth across our diverse client base. As a Client Engagement Officer, you will increase Key Account lead generation of prospect learners, by engaging site and senior level stakeholders and presenting the client proposition and apprenticeship opportunities. You will improve our overall lead generation conversation rates by maximising campaign effectiveness and enhancing our customer service experience, allowing consistency with our customer retention and encouraging repeat business. If you are target drive, hungry to make a sale and achieve your targets with strong experience in B2B and pitching to clients at site and senior levels to showcase the benefits of apprenticeships then we want to hear from you! Requirements Key elements of this role includes . Create and support lead generation campaigns across selected key accounts . Build strong relationships at site level, supporting the overall client service experience Engage employers at all levels from site level to senior teams . Promoting apprenticeships and other commercial training courses, highlighting the benefits and return on investment . Translate learning and development solutions in saleable propositions . Remain up to date with sector industry trends and development . Increase volumes of learners across a portfolio of clients and key accounts What we need from you . Experience in lead generation with a business to business (B2B) environment . Experience in driving positive results with strong sales knowledge and a hunger for success . Experience communicating at site and senior levels . Self-confident, friendly, approachable, and able to represent Paragon Skills . Commercially aware and knowledge of further education sector . Energetic, positive and forward-thinking team player with . High level of enthusiasm and a desire to make a difference and inspire success IT literate including MS Office suite and bespoke CRM systems Access to a car and able to travel nationally . Able to commit to overnight stays or flexible hours if required for the needs of the business or our clients
Mar 29, 2024
Full time
Location: Remote - 2 x positions to cover North of England. Salary: £28,000 plus commission incentives As we continue to grow and expand our high performing commercial teams, we are looking for energised and experienced client engagement professionals to join our teams on a field/remote basis to drive further quality growth across our diverse client base. As a Client Engagement Officer, you will increase Key Account lead generation of prospect learners, by engaging site and senior level stakeholders and presenting the client proposition and apprenticeship opportunities. You will improve our overall lead generation conversation rates by maximising campaign effectiveness and enhancing our customer service experience, allowing consistency with our customer retention and encouraging repeat business. If you are target drive, hungry to make a sale and achieve your targets with strong experience in B2B and pitching to clients at site and senior levels to showcase the benefits of apprenticeships then we want to hear from you! Requirements Key elements of this role includes . Create and support lead generation campaigns across selected key accounts . Build strong relationships at site level, supporting the overall client service experience Engage employers at all levels from site level to senior teams . Promoting apprenticeships and other commercial training courses, highlighting the benefits and return on investment . Translate learning and development solutions in saleable propositions . Remain up to date with sector industry trends and development . Increase volumes of learners across a portfolio of clients and key accounts What we need from you . Experience in lead generation with a business to business (B2B) environment . Experience in driving positive results with strong sales knowledge and a hunger for success . Experience communicating at site and senior levels . Self-confident, friendly, approachable, and able to represent Paragon Skills . Commercially aware and knowledge of further education sector . Energetic, positive and forward-thinking team player with . High level of enthusiasm and a desire to make a difference and inspire success IT literate including MS Office suite and bespoke CRM systems Access to a car and able to travel nationally . Able to commit to overnight stays or flexible hours if required for the needs of the business or our clients
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Mar 29, 2024
Full time
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
About The Role Closing date: 4th April. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We have an exciting opportunity for the right candidate to join our Legacy fundraising team at Alzheimer's Society. The charity has an enviable track record with income seeing exponential growth over the last 5 years achieving over £40m in 2023/24. Legacy income accounts for 25% of the total income for the Society and this is an exciting time to join our team as we continue to grow.Working with the Legacy Case Team you will maximise income through good file management whilst at the same time seeking out opportunities to add value through diligent case work. We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023 ! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we've travelled over the past few years. About you: We are looking for a highly organised and enthusiastic individual with excellent attention to detail. You will have an excellent knowledge of Wills, Probate and Trust Law, proven experience in legacy administration and file management together with the ILM Certificate in Charity Legacy Administration or equivalent qualification. Experience in using First Class 4 application, Microsoft office applications and a proven ability to manage your own workload. To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. About Alzheimer's Society At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Mar 29, 2024
Full time
About The Role Closing date: 4th April. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We have an exciting opportunity for the right candidate to join our Legacy fundraising team at Alzheimer's Society. The charity has an enviable track record with income seeing exponential growth over the last 5 years achieving over £40m in 2023/24. Legacy income accounts for 25% of the total income for the Society and this is an exciting time to join our team as we continue to grow.Working with the Legacy Case Team you will maximise income through good file management whilst at the same time seeking out opportunities to add value through diligent case work. We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023 ! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we've travelled over the past few years. About you: We are looking for a highly organised and enthusiastic individual with excellent attention to detail. You will have an excellent knowledge of Wills, Probate and Trust Law, proven experience in legacy administration and file management together with the ILM Certificate in Charity Legacy Administration or equivalent qualification. Experience in using First Class 4 application, Microsoft office applications and a proven ability to manage your own workload. To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. About Alzheimer's Society At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
Mar 29, 2024
Full time
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Mar 28, 2024
Full time
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Financial Controller Location : Cambridge, UK Salary : £64,000 - £68,000 p.a. full-time equivalent, dependent on experience Basis : 18 month fixed-term contract; full-time, part-time or flexible Eligibility : You must be eligible to work in the UK The role We are looking to recruit a fully qualified (ACA/ACCA/CIMA) Financial Controller to oversee the day-to-day financial management of the Raspberry Pi Foundation and its charitable subsidiaries in Ireland, India, and the USA. The Raspberry Pi Foundation has an annual expenditure of £15m and employs 160 people in the UK, Ireland, India and the USA. We are anticipating further growth in the coming years. Reporting to the Director of Operations and working closely with the Chief Financial Officer, you will manage all aspects of the finances of the charity and its subsidiaries. The role will include financial planning, budgeting and analysis, management accounting, and statutory accounting, including the annual audit, tax compliance, payroll, and oversight of financial policies, processes, and systems across our group entities. You will lead a highly-skilled team of finance professionals, including a Finance Business Partner, two Senior Accounts Assistants, and a Finance Apprentice. The ideal candidate will have experience of leading a Not-for-Profit finance function, excellent knowledge of UK charity accounting requirements. You will have strong analytical ability and attention to detail. You will be accustomed to working with colleagues at all levels of the organisation and will be used to presenting and communicating financial information to non-finance people. We welcome candidates who have had, and experience of managing non-UK subsidiaries. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we'll make it work for you, and you can be confident that you'll be working with an exceptional team. Responsibilities Work with the Chief Financial Officer, Director of Operations, and members of the Leadership team to develop the annual budget and mid-year reforecast Manage the monthly accounting cycle for group entities, including month-end procedures Monitor and develop the financial performance reporting of group entities, including the production of monthly management accounts, cash flow reporting, and any other reports required by the Board and Leadership team Work closely with the Fundraising and Partnerships team to oversee income, including financial reporting and compliance on contract and grant income Develop, manage, and review financial policies, systems, and controls across group entities, and train and support colleagues to uphold financial policies and processes Prepare and/or review all year-end information for the auditors and liaise with them to ensure that the audit runs efficiently across group entities Prepare the statutory accounts in the UK and Ireland, and ensure that all accounting-related filings are made in the USA and India on a timely basis Ensure that all financial practices are conducted in compliance with Charities SORP (FRS 102) and other relevant regulations Ensure effective tax management and compliance, including VAT and Gift Aid Build, lead, and manage a highly skilled team, providing clear direction and support to enable them to do the best work of their careers Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. A current accountancy qualification (ACA/ACCA/CIMA) or equivalent Experience of working with charity accounting practices including SORP, and complying with the specific tax regime regarding UK charities Experience in creating management accounts, P&L reports, and balance sheet reconciliations Experience working in a multi-currency environment with international subsidiaries Excellent organisation and prioritisation skills and good attention to detail Effective communication skills, particularly the ability to produce well-written commentaries and coherent supporting documentation when required Experience using accounting software, ideally Xero, and other financial software, e.g. ApprovalMax, Fathom Proficiency in MS Excel, including using formulae and pivot tables Experience in leading a remote team, coaching and developing people, and managing performance through giving and receiving feedback About us The Raspberry Pi Foundation is a UK-based educational charity with the mission to enable young people to realise their full potential through the power of computing and digital technologies. Established in 2008 and first known for our product - the wildly successful Raspberry Pi computer - the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills We are at the forefront of the global movement to help young people learn about computing and digital making. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: 25 days' annual leave initially, growing to 30 days after five years service Company-wide close down for 3 days at the end of the year Generous company pension scheme with 8% employer and 4% employee contributions Private healthcare Life assurance and long-term illness insurance policy Investment in professional development and learning Flexible work hours as needed, to fit around childcare or other commitments Generous family leave policy Cycle-to-work scheme and season ticket loan
Mar 28, 2024
Full time
Financial Controller Location : Cambridge, UK Salary : £64,000 - £68,000 p.a. full-time equivalent, dependent on experience Basis : 18 month fixed-term contract; full-time, part-time or flexible Eligibility : You must be eligible to work in the UK The role We are looking to recruit a fully qualified (ACA/ACCA/CIMA) Financial Controller to oversee the day-to-day financial management of the Raspberry Pi Foundation and its charitable subsidiaries in Ireland, India, and the USA. The Raspberry Pi Foundation has an annual expenditure of £15m and employs 160 people in the UK, Ireland, India and the USA. We are anticipating further growth in the coming years. Reporting to the Director of Operations and working closely with the Chief Financial Officer, you will manage all aspects of the finances of the charity and its subsidiaries. The role will include financial planning, budgeting and analysis, management accounting, and statutory accounting, including the annual audit, tax compliance, payroll, and oversight of financial policies, processes, and systems across our group entities. You will lead a highly-skilled team of finance professionals, including a Finance Business Partner, two Senior Accounts Assistants, and a Finance Apprentice. The ideal candidate will have experience of leading a Not-for-Profit finance function, excellent knowledge of UK charity accounting requirements. You will have strong analytical ability and attention to detail. You will be accustomed to working with colleagues at all levels of the organisation and will be used to presenting and communicating financial information to non-finance people. We welcome candidates who have had, and experience of managing non-UK subsidiaries. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we'll make it work for you, and you can be confident that you'll be working with an exceptional team. Responsibilities Work with the Chief Financial Officer, Director of Operations, and members of the Leadership team to develop the annual budget and mid-year reforecast Manage the monthly accounting cycle for group entities, including month-end procedures Monitor and develop the financial performance reporting of group entities, including the production of monthly management accounts, cash flow reporting, and any other reports required by the Board and Leadership team Work closely with the Fundraising and Partnerships team to oversee income, including financial reporting and compliance on contract and grant income Develop, manage, and review financial policies, systems, and controls across group entities, and train and support colleagues to uphold financial policies and processes Prepare and/or review all year-end information for the auditors and liaise with them to ensure that the audit runs efficiently across group entities Prepare the statutory accounts in the UK and Ireland, and ensure that all accounting-related filings are made in the USA and India on a timely basis Ensure that all financial practices are conducted in compliance with Charities SORP (FRS 102) and other relevant regulations Ensure effective tax management and compliance, including VAT and Gift Aid Build, lead, and manage a highly skilled team, providing clear direction and support to enable them to do the best work of their careers Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. A current accountancy qualification (ACA/ACCA/CIMA) or equivalent Experience of working with charity accounting practices including SORP, and complying with the specific tax regime regarding UK charities Experience in creating management accounts, P&L reports, and balance sheet reconciliations Experience working in a multi-currency environment with international subsidiaries Excellent organisation and prioritisation skills and good attention to detail Effective communication skills, particularly the ability to produce well-written commentaries and coherent supporting documentation when required Experience using accounting software, ideally Xero, and other financial software, e.g. ApprovalMax, Fathom Proficiency in MS Excel, including using formulae and pivot tables Experience in leading a remote team, coaching and developing people, and managing performance through giving and receiving feedback About us The Raspberry Pi Foundation is a UK-based educational charity with the mission to enable young people to realise their full potential through the power of computing and digital technologies. Established in 2008 and first known for our product - the wildly successful Raspberry Pi computer - the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills We are at the forefront of the global movement to help young people learn about computing and digital making. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: 25 days' annual leave initially, growing to 30 days after five years service Company-wide close down for 3 days at the end of the year Generous company pension scheme with 8% employer and 4% employee contributions Private healthcare Life assurance and long-term illness insurance policy Investment in professional development and learning Flexible work hours as needed, to fit around childcare or other commitments Generous family leave policy Cycle-to-work scheme and season ticket loan
Chief Executive Officer Job Description Report To: Board of Directors (Trustees) Hours of Work: Monday to Friday 37 hours between 8.30am - 6.00pm, flexible working options considered as flexibility required for out of work hours meetings and events, TOIL to be given. Remote and hybrid working negotiable. Salary: £56,000 - £63,000 per annum depending on experience. 25 days holiday + plus bank holidays. 3 % contribution to nest pension scheme Background Serve is looking for a dynamic Chief Executive Officer (CEO). This is an exciting time to join Serve as we seek to grow the charity, support independence and drive change within our community. This is an excellent opportunity for someone who is passionate about supporting older people, adults with disabilities, their families and carers. Serve is a Northamptonshire based charity offering a range of services in the community through partnership working in the voluntary sector. Our trustees are local people who are passionate about making a difference. Our ideal candidate will be someone with a background in leadership in an adult social care setting with an understanding of the third sector. We are looking for a confident, professional and caring leader with the skills and expertise to drive Serve forward in its charitable mission. The Charity has been in operation since 1981 and has in excess of 50 employees and 150 volunteers. Serve operates from its HQ in West Street Rushden, Northamptonshire with a Day Centre in Higham Ferrers and a small office in Kettering. Serve has a diverse range of services: Domiciliary Homecare, Domestic Support, Gardening, Day Centre Lead on the Countywide collaboration for Northamptonshire Befriending Community Car Transport, East Northants and Wellingborough Lead on the countywide collaboration for Northamptonshire 'serveability' project Infrastructure support for Wellingborough and East Northants Voluntary Sector in collaboration with Groundwork Northamptonshire, Support Northamptonshire and Accommodation Concern Support North Northants Collaboration supporting individuals in North Northants Partner with the 'Carers Partnership' delivering short respite breaks for informal carers Overview: As the CEO of Serve, your role will be to provide the strategic leadership, vision and direction to help the organisation to deliver its mission to support independent living for older adults and people living with disabilities and their carers. You will collaborate with the Trustees to provide strategic direction, operational management and impactful leadership to ensure the effective delivery of our services and the fulfilment of our organisational goals. You will play a vital role in the continued growth and financial sustainability of Serve and will work alongside sector partners to improve the lives of service users across Northamptonshire and North Bedfordshire. The CEO plays a vital role in the governance of the Charity and must work closely with the Chairperson and the Board of Directors (Trustees). The relationship between the CEO and the Board is centred on an open, honest and mutually respectful professional relationship. The Trustees have delegated responsibility to the CEO to run the Charity in a professional, inclusive respectful and caring way. It is, therefore, critical that the post holder maintains a positive working relationship with the Board facilitating open and transparent communication. The role of the CEO is to be responsible for the day to day running of the Charity. Responsibilities Strategic Leadership: To be a values driven and empowering leader to the organisation, to raise the profile and awareness of the work carried out by the Charity and responsive to the ever-changing needs of service users and the wider community. To support the Board of Directors (Trustees) in setting the strategic vision, mission, objectives and priorities for the charity. To work collaboratively with the Chair and Board of Directors (Trustees)to develop strategic plans and implement those plans in alignment with the organisations charitable mission and strategic objectives. To be a responsible and effective leader providing operational management and guidance to the organisation. Including but not limited to effective budget setting, monitoring and ongoing oversight, as well as prioritising income generation and growth. To oversee the Charities legal and regulatory activity, particularly in relation to the Care Quality Commission, the Charity Commission and Companies House. Ensure the voice of the service users remains at the centre of the Charity's work both internally and externally. Identify ongoing opportunities for growth and innovation to enhance the impact of our services and further our charitable mission. Ensure that Serve has the right people, infrastructure, systems, processes and income to deliver its vision, mission. Be a champion for Equality, Diversity and Inclusion by creating an empathetic and empowering workplace for staff and volunteers, creating a supportive welcoming environment for service users. Identify and respond to emerging sector trends, opportunities and risks, adapting or refining the operational plans and activities to enable the best experience and outcomes for all our service users and stakeholders. Finance and Income Management: Ensure the Charity fulfils its legal, compliance, statutory and regulatory responsibilities. Oversee the organisation's budgeting processes and ensure sound financial management practices. Maintain and manage strong financial governance, with effective policies and procedures in place to safeguard Charity finances against mismanagement and fraud. Proactively grow the Charity's income by identifying potential funding sources; cultivating donor relationships and securing funding to support the organisation's activities. Maximising existing income streams and develop diversified income and revenue streams to focus on an efficient and effective budget and business management. Monitor financial performance and make adjustments, as necessary, to maintain financial sustainability and achieve growth. Work with the Trustees and operational management teams to develop robust operational plans and budgets which will enable the delivery of Serve's charitable mission. Programme Development and Management: Lead the development and expansion of programmes and services to meet the evolving needs of our service users. Ensure effective implementation, delivery and evaluation of programmes, maintaining and driving high standards of quality and outcomes. Foster effective partnerships and collaborations with other organisations to enhance service delivery and maximise resources. Ensure the delivery of high quality, user centred programmes designed to meet the need of Serve's service users and the wider community. Be prepared to have difficult conversations and make decisions about programmes across Serve to ensure that KPIs are met and high-quality services are delivered. Prepare appropriate strategic proposals and progress reports to the Board about the benefits, effectiveness and outcomes of new and existing projects and programmes. Work closely with the senior managers and subject matter experts across Serve and the wider sector to ensure that services are delivered in a safe and caring way. Advocacy and Public Relations: Build and maintain a public facing brand for Serve, driving positive attention, support and recognition, furthering our voice and reputation. Be the operational spokesperson and ambassador for the Charity to influence, engage and advocate for the organisation, representing our interest to stakeholders, partner organisations, policymakers and the public. Build and maintain positive, collaborative relationships with local authorities, the integrated care system, community leaders and other relevant organisations to identify and drive opportunities for Serve to have a greater impact for service users. Promote awareness of issues affecting our service users, to influence and advocate for policies that promote their wellbeing and rights. Organisational Management: Provide leadership and management to staff and volunteers, fostering a positive and inclusive work environment that attracts, develops and retains the best staff and volunteers and empowers them to make a real difference to the lives of service users. Oversee the recruitment, training, and development of personnel, ensuring that the organisation attracts and retains high-quality, dedicated staff with the skills and capabilities to achieve Serve's charitable mission. Maintain effective governance structures and processes, supporting the Board of Directors (Trustees) to fulfil their responsibilities. Manage the legal and regulatory requirements of the charity. Providing advice, guidance and information to the Trustees and the wider charity about changes to legislation that may impact the charity. File or arrange for the filing of the company accounts with the Charity Commission and Companies House. Person Specification Requirements Skills: Strategic leadership and management; experience of working with a Board of Trustees or Directors. . click apply for full job details
Mar 28, 2024
Full time
Chief Executive Officer Job Description Report To: Board of Directors (Trustees) Hours of Work: Monday to Friday 37 hours between 8.30am - 6.00pm, flexible working options considered as flexibility required for out of work hours meetings and events, TOIL to be given. Remote and hybrid working negotiable. Salary: £56,000 - £63,000 per annum depending on experience. 25 days holiday + plus bank holidays. 3 % contribution to nest pension scheme Background Serve is looking for a dynamic Chief Executive Officer (CEO). This is an exciting time to join Serve as we seek to grow the charity, support independence and drive change within our community. This is an excellent opportunity for someone who is passionate about supporting older people, adults with disabilities, their families and carers. Serve is a Northamptonshire based charity offering a range of services in the community through partnership working in the voluntary sector. Our trustees are local people who are passionate about making a difference. Our ideal candidate will be someone with a background in leadership in an adult social care setting with an understanding of the third sector. We are looking for a confident, professional and caring leader with the skills and expertise to drive Serve forward in its charitable mission. The Charity has been in operation since 1981 and has in excess of 50 employees and 150 volunteers. Serve operates from its HQ in West Street Rushden, Northamptonshire with a Day Centre in Higham Ferrers and a small office in Kettering. Serve has a diverse range of services: Domiciliary Homecare, Domestic Support, Gardening, Day Centre Lead on the Countywide collaboration for Northamptonshire Befriending Community Car Transport, East Northants and Wellingborough Lead on the countywide collaboration for Northamptonshire 'serveability' project Infrastructure support for Wellingborough and East Northants Voluntary Sector in collaboration with Groundwork Northamptonshire, Support Northamptonshire and Accommodation Concern Support North Northants Collaboration supporting individuals in North Northants Partner with the 'Carers Partnership' delivering short respite breaks for informal carers Overview: As the CEO of Serve, your role will be to provide the strategic leadership, vision and direction to help the organisation to deliver its mission to support independent living for older adults and people living with disabilities and their carers. You will collaborate with the Trustees to provide strategic direction, operational management and impactful leadership to ensure the effective delivery of our services and the fulfilment of our organisational goals. You will play a vital role in the continued growth and financial sustainability of Serve and will work alongside sector partners to improve the lives of service users across Northamptonshire and North Bedfordshire. The CEO plays a vital role in the governance of the Charity and must work closely with the Chairperson and the Board of Directors (Trustees). The relationship between the CEO and the Board is centred on an open, honest and mutually respectful professional relationship. The Trustees have delegated responsibility to the CEO to run the Charity in a professional, inclusive respectful and caring way. It is, therefore, critical that the post holder maintains a positive working relationship with the Board facilitating open and transparent communication. The role of the CEO is to be responsible for the day to day running of the Charity. Responsibilities Strategic Leadership: To be a values driven and empowering leader to the organisation, to raise the profile and awareness of the work carried out by the Charity and responsive to the ever-changing needs of service users and the wider community. To support the Board of Directors (Trustees) in setting the strategic vision, mission, objectives and priorities for the charity. To work collaboratively with the Chair and Board of Directors (Trustees)to develop strategic plans and implement those plans in alignment with the organisations charitable mission and strategic objectives. To be a responsible and effective leader providing operational management and guidance to the organisation. Including but not limited to effective budget setting, monitoring and ongoing oversight, as well as prioritising income generation and growth. To oversee the Charities legal and regulatory activity, particularly in relation to the Care Quality Commission, the Charity Commission and Companies House. Ensure the voice of the service users remains at the centre of the Charity's work both internally and externally. Identify ongoing opportunities for growth and innovation to enhance the impact of our services and further our charitable mission. Ensure that Serve has the right people, infrastructure, systems, processes and income to deliver its vision, mission. Be a champion for Equality, Diversity and Inclusion by creating an empathetic and empowering workplace for staff and volunteers, creating a supportive welcoming environment for service users. Identify and respond to emerging sector trends, opportunities and risks, adapting or refining the operational plans and activities to enable the best experience and outcomes for all our service users and stakeholders. Finance and Income Management: Ensure the Charity fulfils its legal, compliance, statutory and regulatory responsibilities. Oversee the organisation's budgeting processes and ensure sound financial management practices. Maintain and manage strong financial governance, with effective policies and procedures in place to safeguard Charity finances against mismanagement and fraud. Proactively grow the Charity's income by identifying potential funding sources; cultivating donor relationships and securing funding to support the organisation's activities. Maximising existing income streams and develop diversified income and revenue streams to focus on an efficient and effective budget and business management. Monitor financial performance and make adjustments, as necessary, to maintain financial sustainability and achieve growth. Work with the Trustees and operational management teams to develop robust operational plans and budgets which will enable the delivery of Serve's charitable mission. Programme Development and Management: Lead the development and expansion of programmes and services to meet the evolving needs of our service users. Ensure effective implementation, delivery and evaluation of programmes, maintaining and driving high standards of quality and outcomes. Foster effective partnerships and collaborations with other organisations to enhance service delivery and maximise resources. Ensure the delivery of high quality, user centred programmes designed to meet the need of Serve's service users and the wider community. Be prepared to have difficult conversations and make decisions about programmes across Serve to ensure that KPIs are met and high-quality services are delivered. Prepare appropriate strategic proposals and progress reports to the Board about the benefits, effectiveness and outcomes of new and existing projects and programmes. Work closely with the senior managers and subject matter experts across Serve and the wider sector to ensure that services are delivered in a safe and caring way. Advocacy and Public Relations: Build and maintain a public facing brand for Serve, driving positive attention, support and recognition, furthering our voice and reputation. Be the operational spokesperson and ambassador for the Charity to influence, engage and advocate for the organisation, representing our interest to stakeholders, partner organisations, policymakers and the public. Build and maintain positive, collaborative relationships with local authorities, the integrated care system, community leaders and other relevant organisations to identify and drive opportunities for Serve to have a greater impact for service users. Promote awareness of issues affecting our service users, to influence and advocate for policies that promote their wellbeing and rights. Organisational Management: Provide leadership and management to staff and volunteers, fostering a positive and inclusive work environment that attracts, develops and retains the best staff and volunteers and empowers them to make a real difference to the lives of service users. Oversee the recruitment, training, and development of personnel, ensuring that the organisation attracts and retains high-quality, dedicated staff with the skills and capabilities to achieve Serve's charitable mission. Maintain effective governance structures and processes, supporting the Board of Directors (Trustees) to fulfil their responsibilities. Manage the legal and regulatory requirements of the charity. Providing advice, guidance and information to the Trustees and the wider charity about changes to legislation that may impact the charity. File or arrange for the filing of the company accounts with the Charity Commission and Companies House. Person Specification Requirements Skills: Strategic leadership and management; experience of working with a Board of Trustees or Directors. . click apply for full job details
Thrive Oldham are recruiting a Finance Manager for the Taameside Area To play a key role in the co-ordination of the closure of accounts process on the Place Directorate Finance team. This will include assisting the Finance Officers on the team on a day to day basis, completion of notes to the accounts, statutory government returns. It is a fast paced environment, supporting a large and complex Directorate. The candidate will need to be able to work under their own initiative and hit the ground running. Absolutely must have previous local authority experience. Can consider mostly remote, however there will be some days over the closure period were they would need to attend. General Duties Manages, motivates and coaches team members and individuals. Allocates work to other team members, setting clear expectations and co-ordinates completion Has regular catch-ups and 1-1's with individuals to drive individual and team performance, and career development. Ensures quality and consistency of team work through review and supervision. Assist with Budget Holder training to promote financial awareness Deputises for the Senior Finance Manager or Business Partner where required. Closure of Accounts Duties Balance sheet review / monitoring Supports the Finance Officer with the preparation and completion of reports and returns. Government return (RO and RA) completion including analytical review and comparisons between years Support the Finance Officers on completion of various stock accounts across the Directorate in line with year end deadlines General analytical review of period 12, 13 and period 1 (new year transactions) Review of balance sheet e.g. reserves and grants (accounting treatment) Support on completion of notes to the accounts, improvements in electronic working papers and other process improvements 30- 35 per hour
Mar 28, 2024
Seasonal
Thrive Oldham are recruiting a Finance Manager for the Taameside Area To play a key role in the co-ordination of the closure of accounts process on the Place Directorate Finance team. This will include assisting the Finance Officers on the team on a day to day basis, completion of notes to the accounts, statutory government returns. It is a fast paced environment, supporting a large and complex Directorate. The candidate will need to be able to work under their own initiative and hit the ground running. Absolutely must have previous local authority experience. Can consider mostly remote, however there will be some days over the closure period were they would need to attend. General Duties Manages, motivates and coaches team members and individuals. Allocates work to other team members, setting clear expectations and co-ordinates completion Has regular catch-ups and 1-1's with individuals to drive individual and team performance, and career development. Ensures quality and consistency of team work through review and supervision. Assist with Budget Holder training to promote financial awareness Deputises for the Senior Finance Manager or Business Partner where required. Closure of Accounts Duties Balance sheet review / monitoring Supports the Finance Officer with the preparation and completion of reports and returns. Government return (RO and RA) completion including analytical review and comparisons between years Support the Finance Officers on completion of various stock accounts across the Directorate in line with year end deadlines General analytical review of period 12, 13 and period 1 (new year transactions) Review of balance sheet e.g. reserves and grants (accounting treatment) Support on completion of notes to the accounts, improvements in electronic working papers and other process improvements 30- 35 per hour
A fantastic opportunity has come available for a Litigation Officer to join our clients team within Ipswich, Suffolk. This role is a fantastic opportunity to join a European leader in their field. You will benefit from fantastic management, supportive team, career progression opportunities and benefits such as: 27 days holiday + BH, career progression opportunities, qualifications funded, regular events, on site counsellor, recognition scheme and much more. This role's purpose is to proactively accounts that are in serious arrears going through Litigation, by ensuring that on a day-to-day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand their circumstances. Although accounts will be going through Litigation treating customers fairly is at the forefront, therefore working with customers to analyse their documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Duties: Manage a case load of accounts through the litigation process Understand the terms and conditions of a loan so that they may be clearly explained to, and met by, the borrower Ensure information relating to borrowers and their loans is current and accurately recorded on inhouse systems Ensure that customers are correctly informed of payments due, and that the collection of the required payment is made accurately and in accordance with BACS rules and those that are subject to a Court Order Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions Manage any arrears and associated risks with borrowers to re-establish the loan to a performing basis, including taking inbound and making outbound calls from customers in arrears, analysis of customer information to understand what the best outcome is for their circumstances, drafting referrals to Team Leaders, Managers or Clients in accordance with mandate levels Requirements: This role is very unique, and there is not a 'one size' fits all but a combination or a candidate with some of the below skills are what we are looking for: Legal Degree - Desirable Previous litigation experience - Desirable Financial services/loan experience - Desirable Experience with arrears and debt collection/recoveries To discuss more, contact one of our consultants today or apply below to discuss.
Mar 28, 2024
Full time
A fantastic opportunity has come available for a Litigation Officer to join our clients team within Ipswich, Suffolk. This role is a fantastic opportunity to join a European leader in their field. You will benefit from fantastic management, supportive team, career progression opportunities and benefits such as: 27 days holiday + BH, career progression opportunities, qualifications funded, regular events, on site counsellor, recognition scheme and much more. This role's purpose is to proactively accounts that are in serious arrears going through Litigation, by ensuring that on a day-to-day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand their circumstances. Although accounts will be going through Litigation treating customers fairly is at the forefront, therefore working with customers to analyse their documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Duties: Manage a case load of accounts through the litigation process Understand the terms and conditions of a loan so that they may be clearly explained to, and met by, the borrower Ensure information relating to borrowers and their loans is current and accurately recorded on inhouse systems Ensure that customers are correctly informed of payments due, and that the collection of the required payment is made accurately and in accordance with BACS rules and those that are subject to a Court Order Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions Manage any arrears and associated risks with borrowers to re-establish the loan to a performing basis, including taking inbound and making outbound calls from customers in arrears, analysis of customer information to understand what the best outcome is for their circumstances, drafting referrals to Team Leaders, Managers or Clients in accordance with mandate levels Requirements: This role is very unique, and there is not a 'one size' fits all but a combination or a candidate with some of the below skills are what we are looking for: Legal Degree - Desirable Previous litigation experience - Desirable Financial services/loan experience - Desirable Experience with arrears and debt collection/recoveries To discuss more, contact one of our consultants today or apply below to discuss.
A full-time temporary position has come available within a government department in the Wrexham area. Hours: 18.5 hours per week, ays and times to be determined Admin Officer Temporary Contract Pay rate - 10.57 per hour for the first 12 weeks the 12.46 after this period Working as the Admin officer you will provide administrative support to the Business Hub maintaining finance, performance and administrative systems within specified timescales for the establishment. Undertake a share of the transnational activity associated with the Business Hub. This will include processing most or all of the following categories of paperwork and inputting data ready for checking and onward transmission by the Hub Manager: o Performance, Audit and Compliance and Information Assurance o Finance (Stock taking/Prisoner monies, valuables/Receivables/Reconciling expenditure/Accruals/Outgoing pay/Inter-unit charges/Cashier) o Measuring the Quality of Prison Life (MQPL) o Her Majesty's Inspectorate of Prisons (HMIP) visits o Subject access requests, Official Correspondence and Complaints o Risk Register, Action Plans and Self-audit programme o Independent Monitoring Board (IMB) o Procuring goods, Vehicle maintenance and Ordering of staff uniform o Personal Identity Number (PIN) Phone system o Ordering of staff uniform, Bank signatory and Fixed and local assets o Accounts Receivable, Inventory and IT administration o Women Royal Voluntary Services o Canteen administration including Quarterly Review. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. This role requires HMPPS which can take a few weeks and must be in place before the successful applicant can start Please apply online.
Mar 28, 2024
Seasonal
A full-time temporary position has come available within a government department in the Wrexham area. Hours: 18.5 hours per week, ays and times to be determined Admin Officer Temporary Contract Pay rate - 10.57 per hour for the first 12 weeks the 12.46 after this period Working as the Admin officer you will provide administrative support to the Business Hub maintaining finance, performance and administrative systems within specified timescales for the establishment. Undertake a share of the transnational activity associated with the Business Hub. This will include processing most or all of the following categories of paperwork and inputting data ready for checking and onward transmission by the Hub Manager: o Performance, Audit and Compliance and Information Assurance o Finance (Stock taking/Prisoner monies, valuables/Receivables/Reconciling expenditure/Accruals/Outgoing pay/Inter-unit charges/Cashier) o Measuring the Quality of Prison Life (MQPL) o Her Majesty's Inspectorate of Prisons (HMIP) visits o Subject access requests, Official Correspondence and Complaints o Risk Register, Action Plans and Self-audit programme o Independent Monitoring Board (IMB) o Procuring goods, Vehicle maintenance and Ordering of staff uniform o Personal Identity Number (PIN) Phone system o Ordering of staff uniform, Bank signatory and Fixed and local assets o Accounts Receivable, Inventory and IT administration o Women Royal Voluntary Services o Canteen administration including Quarterly Review. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. This role requires HMPPS which can take a few weeks and must be in place before the successful applicant can start Please apply online.
Metropolitan Thames Valley
Beeston, Nottinghamshire
This Role: Income Officer known internally as a Customer Accounts Advisor - 12 Month Fixed Term Contract Location: Beeston, NG9 1LA Salary 28,619 inclusive of our 2024 pay award Free Onsite Parking Available Hybrid role At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 28, 2024
Contractor
This Role: Income Officer known internally as a Customer Accounts Advisor - 12 Month Fixed Term Contract Location: Beeston, NG9 1LA Salary 28,619 inclusive of our 2024 pay award Free Onsite Parking Available Hybrid role At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
An experienced Marketing Executive with at least 1-3 years of marketing experience is sought to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis. As a growing company, we're seeking individuals who are eager to join a high-performance team and push the boundaries of what can be achieved. We embrace a fully remote working environment, complemented by flexible arrangements, empowering you with the freedom to deliver high-quality work in a way that best suits your style. This is a UK-based role. This is an excellent opportunity to progress your career with a rapidly growing company! About Us We are a rapidly evolving world of legal tech at Claims Gate, where we're not just developing software. We're shaping the future of legal services and enabling better access to justice. We encourage all team members to research, learn and implement new ideas within our ecosystem. About The Role In this role, you'll play a key part in developing and executing marketing initiatives that help drive brand awareness, audience engagement, lead generation, and business growth. You will have a passion for marketing, a creative mindset, and the ability to collaborate effectively with cross-functional teams. You must also be willing to learn, adapt, and contribute from the first day. We are a small team with nowhere to hide but with every opportunity to shine. If you have a dynamic set of skills that you want to put to the test, the Claim Gate team will be right for you. The ideal candidate thrives when given the independence to manage their own tasks and takes full ownership of their work, ensuring everything they do supports the growth of the company. Key Responsibilities: Assist in the development and implementation of marketing strategies to promote our products or services Create compelling content for various marketing channels, including social media, email campaigns, blogs, and website updates Coordinate the production of marketing materials, such as brochures, flyers, and promotional videos Conduct market research and analyse industry trends to identify opportunities for growth and differentiation Monitor and report on the performance of marketing campaigns, using metrics and analytics to optimise results Manage social media accounts and engage with followers to foster community engagement and brand loyalty Support the planning and execution of events, trade shows, and other marketing initiatives Collaborate with the sales team to develop sales collateral and support lead-generation efforts Stay informed about emerging technologies and trends in digital marketing, sharing insights and best practices with the team Required Experience: 1-3 years of experience in marketing, preferably in a fast-paced, results-driven environment Proficiency in digital marketing tools and platforms, including social media management, email marketing, and analytics Desirable Experience: A Bachelor's degree in Marketing, Communications, or a related field would be preferred but is not essential Required Skills: Strong written and verbal communication skills, with the ability to craft compelling messages and stories Creative thinking and problem-solving skills, with a keen eye for design and aesthetics. Enthusiasm for learning and staying up-to-date on industry trends, best practices, competitor landscape, customer behaviours and the legal climate Positive attitude, proactive mindset, and willingness to take initiative in a dynamic work environment Self-motivated with a results-oriented mindset and the ability to work independently as well as part of a team Demonstrated ability to adapt to changing priorities and thrive in a fast-paced, high-pressure environment Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously Flexibility to work occasional evenings or weekends to accommodate prospecting efforts across different time zones Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Marketing Coordinator, Digital Marketing Specialist, Marketing Specialist, Marketing Associate, Marketing Assistant, Marketing Analyst, Marketing Officer, Brand Manager, Social Media Coordinator, and Social Media Manager, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Marketing Executive with at least 1-3 years of marketing experience is sought to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis. As a growing company, we're seeking individuals who are eager to join a high-performance team and push the boundaries of what can be achieved. We embrace a fully remote working environment, complemented by flexible arrangements, empowering you with the freedom to deliver high-quality work in a way that best suits your style. This is a UK-based role. This is an excellent opportunity to progress your career with a rapidly growing company! About Us We are a rapidly evolving world of legal tech at Claims Gate, where we're not just developing software. We're shaping the future of legal services and enabling better access to justice. We encourage all team members to research, learn and implement new ideas within our ecosystem. About The Role In this role, you'll play a key part in developing and executing marketing initiatives that help drive brand awareness, audience engagement, lead generation, and business growth. You will have a passion for marketing, a creative mindset, and the ability to collaborate effectively with cross-functional teams. You must also be willing to learn, adapt, and contribute from the first day. We are a small team with nowhere to hide but with every opportunity to shine. If you have a dynamic set of skills that you want to put to the test, the Claim Gate team will be right for you. The ideal candidate thrives when given the independence to manage their own tasks and takes full ownership of their work, ensuring everything they do supports the growth of the company. Key Responsibilities: Assist in the development and implementation of marketing strategies to promote our products or services Create compelling content for various marketing channels, including social media, email campaigns, blogs, and website updates Coordinate the production of marketing materials, such as brochures, flyers, and promotional videos Conduct market research and analyse industry trends to identify opportunities for growth and differentiation Monitor and report on the performance of marketing campaigns, using metrics and analytics to optimise results Manage social media accounts and engage with followers to foster community engagement and brand loyalty Support the planning and execution of events, trade shows, and other marketing initiatives Collaborate with the sales team to develop sales collateral and support lead-generation efforts Stay informed about emerging technologies and trends in digital marketing, sharing insights and best practices with the team Required Experience: 1-3 years of experience in marketing, preferably in a fast-paced, results-driven environment Proficiency in digital marketing tools and platforms, including social media management, email marketing, and analytics Desirable Experience: A Bachelor's degree in Marketing, Communications, or a related field would be preferred but is not essential Required Skills: Strong written and verbal communication skills, with the ability to craft compelling messages and stories Creative thinking and problem-solving skills, with a keen eye for design and aesthetics. Enthusiasm for learning and staying up-to-date on industry trends, best practices, competitor landscape, customer behaviours and the legal climate Positive attitude, proactive mindset, and willingness to take initiative in a dynamic work environment Self-motivated with a results-oriented mindset and the ability to work independently as well as part of a team Demonstrated ability to adapt to changing priorities and thrive in a fast-paced, high-pressure environment Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously Flexibility to work occasional evenings or weekends to accommodate prospecting efforts across different time zones Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Marketing Coordinator, Digital Marketing Specialist, Marketing Specialist, Marketing Associate, Marketing Assistant, Marketing Analyst, Marketing Officer, Brand Manager, Social Media Coordinator, and Social Media Manager, may also be considered for this role.
Admin Officer Contract: March 2024 Salary: 13.98per hour Location: Hayes, West London 5 day's work setting This is a temporary contract role until March 2024 for Admin officer's role with an immediate start date (Compliance dependant) for a five month duration with a possible extension offering 5 days in office work setting and a London location. (Hayes) Job Description: This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. Uxbridge County Court as an, Administrative Officer responsibilities, preparing reports, and maintaining appropriate filing systems. The ideal candidates should have excellent oral and written communication skills and be able to organise their work using tools, like MS Excel and office equipment. Key Responsibilities: Administration o Preparing papers and files for court, tribunals, hearings and meetings o Producing court/tribunal documents o General photocopying and filing o Creating and updating records on in-house computer system and data input o Post opening and dispatch o Booking, preparing and organising meeting rooms, supporting training courses and other group activities o Preparing meeting agenda, joining instructions, handouts etc Drafting o Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions Operations o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date o Assisting court users, supporting listing and rota management, checking files o Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin o Handling counter (face to face), written and telephone enquiries o To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive o To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects o To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-coordinator, H+S roles Processing Casework o Including standard documentation and information, court orders, claims, fines and fees, legal aid o Resulting courts accurately, interpreting accurately the information required on a court file o To work to workload targets in terms of throughput and accuracy Checking and Verifying o Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures o Ensuring compliance and administration documentation meet quality standards o Role holders may be required to cross check and validate work completed by colleagues Collecting and Assembling Information o For returns, results, accounts, statements, warrants, statistical analysis, reports etc o Work may require interpretation of source materials, preparation of bundles, chasing o Role holders will need to modify and adjust information and make decisions to allow work to be completed o Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking Calculations o Produce basic statistical analysis reports and where required, process financial information o Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports o Spending limited sums of money on behalf of an office or unit o Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeh
Mar 28, 2024
Seasonal
Admin Officer Contract: March 2024 Salary: 13.98per hour Location: Hayes, West London 5 day's work setting This is a temporary contract role until March 2024 for Admin officer's role with an immediate start date (Compliance dependant) for a five month duration with a possible extension offering 5 days in office work setting and a London location. (Hayes) Job Description: This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. Uxbridge County Court as an, Administrative Officer responsibilities, preparing reports, and maintaining appropriate filing systems. The ideal candidates should have excellent oral and written communication skills and be able to organise their work using tools, like MS Excel and office equipment. Key Responsibilities: Administration o Preparing papers and files for court, tribunals, hearings and meetings o Producing court/tribunal documents o General photocopying and filing o Creating and updating records on in-house computer system and data input o Post opening and dispatch o Booking, preparing and organising meeting rooms, supporting training courses and other group activities o Preparing meeting agenda, joining instructions, handouts etc Drafting o Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions Operations o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date o Assisting court users, supporting listing and rota management, checking files o Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin o Handling counter (face to face), written and telephone enquiries o To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive o To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects o To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-coordinator, H+S roles Processing Casework o Including standard documentation and information, court orders, claims, fines and fees, legal aid o Resulting courts accurately, interpreting accurately the information required on a court file o To work to workload targets in terms of throughput and accuracy Checking and Verifying o Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures o Ensuring compliance and administration documentation meet quality standards o Role holders may be required to cross check and validate work completed by colleagues Collecting and Assembling Information o For returns, results, accounts, statements, warrants, statistical analysis, reports etc o Work may require interpretation of source materials, preparation of bundles, chasing o Role holders will need to modify and adjust information and make decisions to allow work to be completed o Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking Calculations o Produce basic statistical analysis reports and where required, process financial information o Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports o Spending limited sums of money on behalf of an office or unit o Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeh
Customer Income Advisor - Join in Oxford Are you passionate about delivering customer-centric welfare benefit advice and income maximisation? We have an exciting opportunity for a Customer Income Advisor to join a Customer Accounts team covering the Oxford area This role offers a hybrid work arrangement, allowing you to work both in the office and from home. Role Overview: As a Customer Income Advisor, your primary responsibility will be to provide our customers with budgeting and welfare benefit advice. This includes completing Income and Expenditure statements, offering budgeting guidance, assisting with benefit and grant applications, and providing referrals for additional support. You'll collaborate with both internal and external partners, including Housing benefit, the Department of Works and Pensions, and independent money, debt, or legal advice services. Key Qualifications and Skills: Up-to-date knowledge of the benefits systemExperience supporting customers with statements and applicationsAbility to work effectively with internal and external partnersEmpathy and kindness in supporting vulnerable customersStrong decision-making skills, confidentiality, and prioritisation abilities Additional Requirements: As this role involves travel, having a car and full driving license is essential. A DBS check will also be conducted for the successful candidate. Benefits: 450 yearly flexible benefit pot for your preferred benefitsFlexible working arrangements25 days of holiday + Bank Holidays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Customer Income Advisor - Join in Oxford Are you passionate about delivering customer-centric welfare benefit advice and income maximisation? We have an exciting opportunity for a Customer Income Advisor to join a Customer Accounts team covering the Oxford area This role offers a hybrid work arrangement, allowing you to work both in the office and from home. Role Overview: As a Customer Income Advisor, your primary responsibility will be to provide our customers with budgeting and welfare benefit advice. This includes completing Income and Expenditure statements, offering budgeting guidance, assisting with benefit and grant applications, and providing referrals for additional support. You'll collaborate with both internal and external partners, including Housing benefit, the Department of Works and Pensions, and independent money, debt, or legal advice services. Key Qualifications and Skills: Up-to-date knowledge of the benefits systemExperience supporting customers with statements and applicationsAbility to work effectively with internal and external partnersEmpathy and kindness in supporting vulnerable customersStrong decision-making skills, confidentiality, and prioritisation abilities Additional Requirements: As this role involves travel, having a car and full driving license is essential. A DBS check will also be conducted for the successful candidate. Benefits: 450 yearly flexible benefit pot for your preferred benefitsFlexible working arrangements25 days of holiday + Bank Holidays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An excellent opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish. The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork. The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish. The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administration skills! The position is 30 to 35 hours and offers a pro rata salary of up to 23,400pa. What will you be doing as a Sales Administrator / Customer Co-ordinator / Customer Service Officer? Managing accounts alongside other departments Order processing on to in house system from email and into the customers portal Managing customer expectations and requests General sales administration associated with order processing and month end reporting Managing delivery booking slots and ensuring they arrive on time Preparing stock reports based on sales data Handling customer requests, enquiries, delivery chasers, complaints & quality issues Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request Liaising with Internal teams such as design and field sales Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation We would LOVE to hear from you if you have the following skills and experience: Personable with a confident approach Enthusiastic, resilient service-minded person, both towards customers and colleagues Strong organisation and administration skills Previous experience within a Sales Administrator / Customer Co-ordinator / Customer Service Officer role or similar role is required Excellent communication skills both written and verbal Proactive and result-oriented Attention to detail Ability to interact with internal staff and customers at all levels Ability to be flexible, multi task and prioritise workloads with a can-do attitude Manage own work load and pro-actively work on own initiative IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity Able to drive / own vehicle or access to a vehicle for work preferred What will you get in return for your work as a Sales Administrator / Customer Co-ordinator / Customer Service Officer? Pro rata salary of 23,400pa 30 to 35 hours per week, Mon to Fri, hours to be worked between 8.30am to 4.00pm with some flexability available 20 days holiday + stat rising by 1 each year, capped at 23 Free parking Access to the staff sale Working within a small and successful team of 4 If this Sales Administrator / Customer Co-ordinator / Customer Service Officer sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 27, 2024
Full time
An excellent opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish. The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork. The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish. The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administration skills! The position is 30 to 35 hours and offers a pro rata salary of up to 23,400pa. What will you be doing as a Sales Administrator / Customer Co-ordinator / Customer Service Officer? Managing accounts alongside other departments Order processing on to in house system from email and into the customers portal Managing customer expectations and requests General sales administration associated with order processing and month end reporting Managing delivery booking slots and ensuring they arrive on time Preparing stock reports based on sales data Handling customer requests, enquiries, delivery chasers, complaints & quality issues Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request Liaising with Internal teams such as design and field sales Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation We would LOVE to hear from you if you have the following skills and experience: Personable with a confident approach Enthusiastic, resilient service-minded person, both towards customers and colleagues Strong organisation and administration skills Previous experience within a Sales Administrator / Customer Co-ordinator / Customer Service Officer role or similar role is required Excellent communication skills both written and verbal Proactive and result-oriented Attention to detail Ability to interact with internal staff and customers at all levels Ability to be flexible, multi task and prioritise workloads with a can-do attitude Manage own work load and pro-actively work on own initiative IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity Able to drive / own vehicle or access to a vehicle for work preferred What will you get in return for your work as a Sales Administrator / Customer Co-ordinator / Customer Service Officer? Pro rata salary of 23,400pa 30 to 35 hours per week, Mon to Fri, hours to be worked between 8.30am to 4.00pm with some flexability available 20 days holiday + stat rising by 1 each year, capped at 23 Free parking Access to the staff sale Working within a small and successful team of 4 If this Sales Administrator / Customer Co-ordinator / Customer Service Officer sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Housing Administrator We are seeking a Housing Administrator to play a crucial role in delivering exceptional administrative support for specialised supported housing services. Position: Housing Administrator Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £20,000 per annum Working Hours: Flexi 30 hours per week, Monday to Friday About the role: As a Housing Administrator, you will be at the forefront of ensuring efficient and effective administration, placing tenants at the heart of everything you do. From managing data systems to handling complaints and supporting tenant needs, your contribution will be vital in maintaining the organisations high service delivery standards. Key Responsibilities: Providing administrative support using Microsoft Office software and maintaining data filing and management systems. Assisting with social media updates, newsletters, and Easy Read documents for tenants. Handling complaints and delivering excellent customer service. Collaborating with internal and external partners to achieve objectives. About you: To be successful in the role of Housing Administrator you will need the following skills and experience: Previous experience in a similar role, with excellent communication skills and a positive attitude Proficiency in Microsoft Office suite. Strong communication skills, both verbal and written. Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. Although not essential knowledge of Sage Accounts Software and experience of housing and leasehold legislation, as well as housing and property management regulations would be beneficial for this role. Desirable qualifications include; CIH level 2 in Housing Practice or equivalent and NVQ 2 or 3 in Business Administration If you're ready to make a difference in the lives of our tenants through efficient and compassionate administration, apply now to join the team! You may also have experience in areas such as: Housing Administration, Housing Admin Officer, Temporary Accommodation Administrator, Housing Support Administrator, Housing Officer, Administrator Housing Association, Sheltered Housing Administrator, Lettings Administrator, Housing Management Administrator, Customer Service etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 27, 2024
Full time
Housing Administrator We are seeking a Housing Administrator to play a crucial role in delivering exceptional administrative support for specialised supported housing services. Position: Housing Administrator Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £20,000 per annum Working Hours: Flexi 30 hours per week, Monday to Friday About the role: As a Housing Administrator, you will be at the forefront of ensuring efficient and effective administration, placing tenants at the heart of everything you do. From managing data systems to handling complaints and supporting tenant needs, your contribution will be vital in maintaining the organisations high service delivery standards. Key Responsibilities: Providing administrative support using Microsoft Office software and maintaining data filing and management systems. Assisting with social media updates, newsletters, and Easy Read documents for tenants. Handling complaints and delivering excellent customer service. Collaborating with internal and external partners to achieve objectives. About you: To be successful in the role of Housing Administrator you will need the following skills and experience: Previous experience in a similar role, with excellent communication skills and a positive attitude Proficiency in Microsoft Office suite. Strong communication skills, both verbal and written. Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. Although not essential knowledge of Sage Accounts Software and experience of housing and leasehold legislation, as well as housing and property management regulations would be beneficial for this role. Desirable qualifications include; CIH level 2 in Housing Practice or equivalent and NVQ 2 or 3 in Business Administration If you're ready to make a difference in the lives of our tenants through efficient and compassionate administration, apply now to join the team! You may also have experience in areas such as: Housing Administration, Housing Admin Officer, Temporary Accommodation Administrator, Housing Support Administrator, Housing Officer, Administrator Housing Association, Sheltered Housing Administrator, Lettings Administrator, Housing Management Administrator, Customer Service etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.