Principal responsibilities will involve: Working as part of a programme team to provide subject matter expertise to support internal and client projects based on demand. You will be a flexible, self-motivated individual with experience of working on a number of concurrent projects. Responsible for the provision of subject matter expertise to: o Provide specialist credit risk management and strategy guidance o Provide specialist collections strategy guidance, design, development and management o Provide specialist guidance on credit risk and collections policy definition, governance and compliance o Provide specialist support and input into the design and development of customer behavioural analysis and segmentation for ongoing customer management strategies o Provide specialist support for accelerated cash collections through debt taskforce activity, campaign management and third-party placement o Provide specialist support for collections and credit risk training, call scripting and speed to competency support Co-ordination of internal/external meetings and workshops including chairing project meetings Preparation of material and reporting in accordance with agreed programme governance Maintaining/updating/ collating weekly project status reports and actions, issues and risk logs and contacting project team members appropriately Ongoing monitoring and management of the Programme Plan (once established) Attending meetings/ workshops producing minutes and chasing up actions when required Supporting the Programme Manager in day-to-day activities required to successfully deliver the project Responsible for documenting and mapping 'as is' operational processes including interviewing operatives, managers, conducting workshops and gaining process approvals Responsible for documenting and mapping 'to be' operational processes including interviewing operatives, managers, conducting workshops and gaining approvals for new enduring processes Where necessary, responsible for ensuring that business requirements are fully developed and documented Where necessary, ensure that business requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources Provide assistance and support for the definition of the operational processes and procedures Knowledge & Experience Essential: Collections and/or Credit Risk experience Fully literate in the Microsoft Software suite including Outlook, Excel, and Word Some knowledge on delivery approaches such as Waterfall / Agile / Experience of risk identification and mitigation planning Competent in time management and organisation skills Stakeholder management Strong documentation skills Attention to detail Ability to self-manage and balance a range of priorities Desirable: Experience in being part of technical and/or analytical projects Business Analysis skills Coaching / training Telecoms / Utilities background Personal Profile: An exceptional focus on delivery Ability to learn and adapt quickly Exceptional communication skills (written and verbal) Ability to grasp new concepts Team Working Flexibility Happy with Hybrid Working (Minimum of 2 days a week in the office) Curiosity to understand the detailed projects and concepts, with the ability to apply quality standards and controls
Mar 27, 2024
Full time
Principal responsibilities will involve: Working as part of a programme team to provide subject matter expertise to support internal and client projects based on demand. You will be a flexible, self-motivated individual with experience of working on a number of concurrent projects. Responsible for the provision of subject matter expertise to: o Provide specialist credit risk management and strategy guidance o Provide specialist collections strategy guidance, design, development and management o Provide specialist guidance on credit risk and collections policy definition, governance and compliance o Provide specialist support and input into the design and development of customer behavioural analysis and segmentation for ongoing customer management strategies o Provide specialist support for accelerated cash collections through debt taskforce activity, campaign management and third-party placement o Provide specialist support for collections and credit risk training, call scripting and speed to competency support Co-ordination of internal/external meetings and workshops including chairing project meetings Preparation of material and reporting in accordance with agreed programme governance Maintaining/updating/ collating weekly project status reports and actions, issues and risk logs and contacting project team members appropriately Ongoing monitoring and management of the Programme Plan (once established) Attending meetings/ workshops producing minutes and chasing up actions when required Supporting the Programme Manager in day-to-day activities required to successfully deliver the project Responsible for documenting and mapping 'as is' operational processes including interviewing operatives, managers, conducting workshops and gaining process approvals Responsible for documenting and mapping 'to be' operational processes including interviewing operatives, managers, conducting workshops and gaining approvals for new enduring processes Where necessary, responsible for ensuring that business requirements are fully developed and documented Where necessary, ensure that business requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources Provide assistance and support for the definition of the operational processes and procedures Knowledge & Experience Essential: Collections and/or Credit Risk experience Fully literate in the Microsoft Software suite including Outlook, Excel, and Word Some knowledge on delivery approaches such as Waterfall / Agile / Experience of risk identification and mitigation planning Competent in time management and organisation skills Stakeholder management Strong documentation skills Attention to detail Ability to self-manage and balance a range of priorities Desirable: Experience in being part of technical and/or analytical projects Business Analysis skills Coaching / training Telecoms / Utilities background Personal Profile: An exceptional focus on delivery Ability to learn and adapt quickly Exceptional communication skills (written and verbal) Ability to grasp new concepts Team Working Flexibility Happy with Hybrid Working (Minimum of 2 days a week in the office) Curiosity to understand the detailed projects and concepts, with the ability to apply quality standards and controls
A very exciting opportunity has come up to join a business who is looking for an experience manager to oversee the day to day management of their collections operations based in Harrow. This role is an office based role with a strong focus on customer engagement, service quality and team productivity. This is offering up to £45,000 with a 20% performance based bonus. Job description: Be the escalated point of contact Provide support and coaching to the team Analysis data on productivity, department performance and quality assurance and provide a strategic approach to senior leadership Listen to calls to ensure compliance with regulators guidelines Conduct regular 1-2-1's with the team and hold team meetings Manage resource levels within the departments Training of new starters Support the integration of new clients, policies and procedures into the business and team Attend client meetings as and when needed Manage risk with clients and within the department Attend meetings and networking events when required Experience and skills needed for this role: Experience within collections, credit control or debt recovery is desirable but not necessary for this role however, you will need to be a strong people manager with experience of managing phone based individuals at pace Experience in reviewing data and supporting with the strategic approach Ability to communicate at all levels internally and externally Ability to know what good looks like when it comes to training new starters and upskilling existing staff Good level of education If this sounds like the next role for you, apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 26, 2024
Full time
A very exciting opportunity has come up to join a business who is looking for an experience manager to oversee the day to day management of their collections operations based in Harrow. This role is an office based role with a strong focus on customer engagement, service quality and team productivity. This is offering up to £45,000 with a 20% performance based bonus. Job description: Be the escalated point of contact Provide support and coaching to the team Analysis data on productivity, department performance and quality assurance and provide a strategic approach to senior leadership Listen to calls to ensure compliance with regulators guidelines Conduct regular 1-2-1's with the team and hold team meetings Manage resource levels within the departments Training of new starters Support the integration of new clients, policies and procedures into the business and team Attend client meetings as and when needed Manage risk with clients and within the department Attend meetings and networking events when required Experience and skills needed for this role: Experience within collections, credit control or debt recovery is desirable but not necessary for this role however, you will need to be a strong people manager with experience of managing phone based individuals at pace Experience in reviewing data and supporting with the strategic approach Ability to communicate at all levels internally and externally Ability to know what good looks like when it comes to training new starters and upskilling existing staff Good level of education If this sounds like the next role for you, apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Third Parties Performance & Strategy Manager (Credit Control) (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham as a base Salary: £45,196 - £51,142 plus a discretionary bonus potential of up to 8% of annual salary Job Level: C Reporting to: Head of Credit Control & Collections We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Annual conference and Christmas party 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL Wave's Credit Control function is comprised of 3 teams - Customer Payments (responsible for timely and accurate allocation of customer cash), Credit Control (responsible for direct customer contact to resolve accounts with unpaid bills), and Third Parties (responsible for the relationship and performance of our external collections panel working on Wave's behalf). We collaborate closely, working towards the same goal of reducing Wave's customer debt book. This role will lead the Third Parties team, playing a pivotal part in the strategic direction of Wave's external collection suppliers, as well as the day-to-day management of performance. You will be an integral part of the Credit & Collections team, as well as the wider Finance community. If you have strong analytical, leadership and relationship building skills, then this role might be a good fit for you. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? - Regular performance reviews with a panel of around 6 (subject to change) third party agencies working on Wave's behalf to collect cash and reduce debt. - Leadership of a small internal team to resolve third party queries/associated work within agreed SLAs. - Keeping up to date with market insight and leading on the strategic direction of our third parties to ensure they remain effective and improve against baseline. - Keeping stakeholders informed on third party performance and emerging trends through regular update sessions. WHAT DO WE NEED FROM YOU? We're looking for an experienced leader who's able to continuously drive performance within an everchanging industry. Key skills/experience - Experience in managing third party collections agencies, ideally within the utilities sector. - A strong grasp of the drivers of credit risk, knowing how to track and mitigate it. - The ability to convey complex messaged with concise, fact-based explanations. - Highly numerate, with analytical and problem-solving abilities. Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 28 March 2024 Interviews are planned for week commencing 08 April 2024
Mar 22, 2024
Full time
Third Parties Performance & Strategy Manager (Credit Control) (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham as a base Salary: £45,196 - £51,142 plus a discretionary bonus potential of up to 8% of annual salary Job Level: C Reporting to: Head of Credit Control & Collections We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Annual conference and Christmas party 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL Wave's Credit Control function is comprised of 3 teams - Customer Payments (responsible for timely and accurate allocation of customer cash), Credit Control (responsible for direct customer contact to resolve accounts with unpaid bills), and Third Parties (responsible for the relationship and performance of our external collections panel working on Wave's behalf). We collaborate closely, working towards the same goal of reducing Wave's customer debt book. This role will lead the Third Parties team, playing a pivotal part in the strategic direction of Wave's external collection suppliers, as well as the day-to-day management of performance. You will be an integral part of the Credit & Collections team, as well as the wider Finance community. If you have strong analytical, leadership and relationship building skills, then this role might be a good fit for you. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? - Regular performance reviews with a panel of around 6 (subject to change) third party agencies working on Wave's behalf to collect cash and reduce debt. - Leadership of a small internal team to resolve third party queries/associated work within agreed SLAs. - Keeping up to date with market insight and leading on the strategic direction of our third parties to ensure they remain effective and improve against baseline. - Keeping stakeholders informed on third party performance and emerging trends through regular update sessions. WHAT DO WE NEED FROM YOU? We're looking for an experienced leader who's able to continuously drive performance within an everchanging industry. Key skills/experience - Experience in managing third party collections agencies, ideally within the utilities sector. - A strong grasp of the drivers of credit risk, knowing how to track and mitigate it. - The ability to convey complex messaged with concise, fact-based explanations. - Highly numerate, with analytical and problem-solving abilities. Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 28 March 2024 Interviews are planned for week commencing 08 April 2024
Third Parties Performance & Strategy Manager (Credit Control) (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham as a base Salary: £45,196 - £51,142 plus a discretionary bonus potential of up to 8% of annual salary Job Level: C Reporting to: Head of Credit Control & Collections We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Annual conference and Christmas party 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL Wave's Credit Control function is comprised of 3 teams - Customer Payments (responsible for timely and accurate allocation of customer cash), Credit Control (responsible for direct customer contact to resolve accounts with unpaid bills), and Third Parties (responsible for the relationship and performance of our external collections panel working on Wave's behalf). We collaborate closely, working towards the same goal of reducing Wave's customer debt book. This role will lead the Third Parties team, playing a pivotal part in the strategic direction of Wave's external collection suppliers, as well as the day-to-day management of performance. You will be an integral part of the Credit & Collections team, as well as the wider Finance community. If you have strong analytical, leadership and relationship building skills, then this role might be a good fit for you. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? - Regular performance reviews with a panel of around 6 (subject to change) third party agencies working on Wave's behalf to collect cash and reduce debt. - Leadership of a small internal team to resolve third party queries/associated work within agreed SLAs. - Keeping up to date with market insight and leading on the strategic direction of our third parties to ensure they remain effective and improve against baseline. - Keeping stakeholders informed on third party performance and emerging trends through regular update sessions. WHAT DO WE NEED FROM YOU? We're looking for an experienced leader who's able to continuously drive performance within an everchanging industry. Key skills/experience - Experience in managing third party collections agencies, ideally within the utilities sector. - A strong grasp of the drivers of credit risk, knowing how to track and mitigate it. - The ability to convey complex messaged with concise, fact-based explanations. - Highly numerate, with analytical and problem-solving abilities. Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 28 March 2024 Interviews are planned for week commencing 08 April 2024
Mar 21, 2024
Full time
Third Parties Performance & Strategy Manager (Credit Control) (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham as a base Salary: £45,196 - £51,142 plus a discretionary bonus potential of up to 8% of annual salary Job Level: C Reporting to: Head of Credit Control & Collections We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Annual conference and Christmas party 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL Wave's Credit Control function is comprised of 3 teams - Customer Payments (responsible for timely and accurate allocation of customer cash), Credit Control (responsible for direct customer contact to resolve accounts with unpaid bills), and Third Parties (responsible for the relationship and performance of our external collections panel working on Wave's behalf). We collaborate closely, working towards the same goal of reducing Wave's customer debt book. This role will lead the Third Parties team, playing a pivotal part in the strategic direction of Wave's external collection suppliers, as well as the day-to-day management of performance. You will be an integral part of the Credit & Collections team, as well as the wider Finance community. If you have strong analytical, leadership and relationship building skills, then this role might be a good fit for you. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? - Regular performance reviews with a panel of around 6 (subject to change) third party agencies working on Wave's behalf to collect cash and reduce debt. - Leadership of a small internal team to resolve third party queries/associated work within agreed SLAs. - Keeping up to date with market insight and leading on the strategic direction of our third parties to ensure they remain effective and improve against baseline. - Keeping stakeholders informed on third party performance and emerging trends through regular update sessions. WHAT DO WE NEED FROM YOU? We're looking for an experienced leader who's able to continuously drive performance within an everchanging industry. Key skills/experience - Experience in managing third party collections agencies, ideally within the utilities sector. - A strong grasp of the drivers of credit risk, knowing how to track and mitigate it. - The ability to convey complex messaged with concise, fact-based explanations. - Highly numerate, with analytical and problem-solving abilities. Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 28 March 2024 Interviews are planned for week commencing 08 April 2024
Health Safety & Environmental Manager Lincat manufactures products for cooking, holding and food display, which are supplied to commercial kitchens of every kind. Products are sold in the UK and across the globe in over 50 countries worldwide through a comprehensive network of distributors. Lincat is a member of the Middleby Corporation. We are looking for an experienced Health, Safety and Environmental Manager to join our busy manufacturing plant based on Lincoln. The role will also support another business, Middleby UK based in Wigan which is mainly a warehousing facility. The successful candidate will probably need to travel to Wigan once a month. This is a new role and will allow the successful candidate to take a leading role in Health and Safety within two businesses. The purpose of the role is to work with departmental managers to drive a health and safety conscious culture across the business, and to develop organisational safe systems of work. The creation and maintenance of relevant risk assessments and work instructions is critical to this role as we look to maintain the safety wellbeing of our people and protect the business. This role will involve the leading of environmental best practice to ensure the businesses target of becoming ISO 14001 accredited. KEY ACCOUNTABILITIES Lead by example in the adherence of all health and safety processes and procedures. Develop risk assessments and safe systems of work so they are task specific and continuously review them to ensure they are up to date and relevant. Create and maintain health and safety work instructions by developing a competency matrix for the business. Develop and educate departmental managers on safe systems of work and work collaboratively with them to ensure training programmes are completed for all staff. Develop a procedure for the segregation of workplace transport and pedestrians as far as reasonably practicable, including high viz zones for high-risk areas. Develop a site/yard safety workplace transport procedure to manage and control all inbound deliveries and collections, and work with 3rd party contractors/suppliers to ensure adherence to company policies. Introduce and maintain near miss reporting and safety observations to drive a proactive approach to safety for all staff. Introduce a health and safety KPI dashboard that effectively captures the progress in relation to H&S best practice across the business. Accountability for maintaining ISO 9001 quality management system. Head up the project to manage the environmental aspect of the business including gaining ISO 14001 accreditation. Accountability for developing access and egress procedures to minimise the risk of pedestrians. Oversee accident investigations and create reports detailing corrective actions. Conform to HSE reporting requirements, data, and statistical analysis. Oversee first aid and PPE requirements. Monitor and arrange retraining as appropriate. Conduct audits Health and safety related audits, including housekeeping and work with departmental managers to improves standards. LEVEL OF EDUCATION Minimum of NEBOSH National Diploma in Occupational Health and Safety Management. IEMA Certificate in Environmental Management KNOWLEDGE AND SKILLS Experience of working with Duty Holder Register and specifically DSEAR, PUWER, COSHH, LOLER, Fire Risk Assessment. Evidence of accident prevention programme implementation. Experience in working in a complex manufacturing environment. Ability to effectively train and mentor others in H&S related tasks and procedures. Competent in Microsoft applications (Excel, Word, PowerPoint) Exceptional time management and organisational skills. Able to work proactively on own initiative to identify and prioritise workload. Excellent project management skills. Analytical skills essential.
Feb 25, 2022
Full time
Health Safety & Environmental Manager Lincat manufactures products for cooking, holding and food display, which are supplied to commercial kitchens of every kind. Products are sold in the UK and across the globe in over 50 countries worldwide through a comprehensive network of distributors. Lincat is a member of the Middleby Corporation. We are looking for an experienced Health, Safety and Environmental Manager to join our busy manufacturing plant based on Lincoln. The role will also support another business, Middleby UK based in Wigan which is mainly a warehousing facility. The successful candidate will probably need to travel to Wigan once a month. This is a new role and will allow the successful candidate to take a leading role in Health and Safety within two businesses. The purpose of the role is to work with departmental managers to drive a health and safety conscious culture across the business, and to develop organisational safe systems of work. The creation and maintenance of relevant risk assessments and work instructions is critical to this role as we look to maintain the safety wellbeing of our people and protect the business. This role will involve the leading of environmental best practice to ensure the businesses target of becoming ISO 14001 accredited. KEY ACCOUNTABILITIES Lead by example in the adherence of all health and safety processes and procedures. Develop risk assessments and safe systems of work so they are task specific and continuously review them to ensure they are up to date and relevant. Create and maintain health and safety work instructions by developing a competency matrix for the business. Develop and educate departmental managers on safe systems of work and work collaboratively with them to ensure training programmes are completed for all staff. Develop a procedure for the segregation of workplace transport and pedestrians as far as reasonably practicable, including high viz zones for high-risk areas. Develop a site/yard safety workplace transport procedure to manage and control all inbound deliveries and collections, and work with 3rd party contractors/suppliers to ensure adherence to company policies. Introduce and maintain near miss reporting and safety observations to drive a proactive approach to safety for all staff. Introduce a health and safety KPI dashboard that effectively captures the progress in relation to H&S best practice across the business. Accountability for maintaining ISO 9001 quality management system. Head up the project to manage the environmental aspect of the business including gaining ISO 14001 accreditation. Accountability for developing access and egress procedures to minimise the risk of pedestrians. Oversee accident investigations and create reports detailing corrective actions. Conform to HSE reporting requirements, data, and statistical analysis. Oversee first aid and PPE requirements. Monitor and arrange retraining as appropriate. Conduct audits Health and safety related audits, including housekeeping and work with departmental managers to improves standards. LEVEL OF EDUCATION Minimum of NEBOSH National Diploma in Occupational Health and Safety Management. IEMA Certificate in Environmental Management KNOWLEDGE AND SKILLS Experience of working with Duty Holder Register and specifically DSEAR, PUWER, COSHH, LOLER, Fire Risk Assessment. Evidence of accident prevention programme implementation. Experience in working in a complex manufacturing environment. Ability to effectively train and mentor others in H&S related tasks and procedures. Competent in Microsoft applications (Excel, Word, PowerPoint) Exceptional time management and organisational skills. Able to work proactively on own initiative to identify and prioritise workload. Excellent project management skills. Analytical skills essential.
Job Title: Arrears and Litigation Manager Location: Uxbridge with the option of home working 3 days a week Salary: Up to £45,000 Benefits: 25 days holiday plus public holidays PMI with AXA Salary Sacrifice Pension matched up to 8% Buy and sell holiday up to 5 days per year Season tickets Loans Cycle to work scheme Discounts on local shops Enhanced maternity and Paternity Wellbeing days Volunteering days Free Hot Drinks Eye care vouchers Relaxed dress code Discounted Gourmet Society Taste Cards Discounted RAC vehicle breakdown cover Discounted Gym Membership Life Assurance About the role of Arrears and Litigation Manager Working for a leading mortgage and loan servicing business you will be responsible for the Leadership of the arrears management and litigation departments. Key responsibilities include leadership of the day-to-day management of arrears and litigation processes and oversight of arrears and litigation workloads. Responsibilities for the role of Arrears and Litigation Manager To lead the arrears and litigation departments. Responsible for managing a team of Arrears & Litigation Specialists delivering workout solutions to customers experiencing payment difficulty and working to deliver an efficient and compliant collections and litigation process. Focus on delivering positive customer outcomes and managing the credit risk associated with loan level decisions. Overseeing a compliant and robust litigation process through actively managing internal processes and third parties. Ensuring that service levels are met and adhering to the agreed policies and procedures. Establish and maintain appropriate internal control safeguards Interact with other managers to provide project management expertise to deliver change Consider TCF in all aspects of strategic planning Developing strategy for dealing with delinquent loans according to best practice techniques and changes to the regulatory environment Assessing loan workout options at account level and then entering into dialogue with the customer to discuss the options and determine the best outcome Monitoring loan workout performance, preparing MI and analysing arrears reports/trend analysis and using this to refine/improve servicing strategy Working closely with Property Services Team to obtain up to date drive-by/desktop valuations where appropriate Assessing and actioning arrears referrals received from Arrears & Litigation Specialists for decisions outside their mandate Attend third party review meetings where necessary, including preparation of agendas and documenting actions Keeping up to date with government initiatives relating to arrears and litigation and recommending changes to strategy where required Experience required for the position of Arrears and Litigation Manager Experience leading a team in mortgage arrears and litigation Experience of establishing and maintaining appropriate internal control safeguards Ability to interact with other managers to provide project management expertise to deliver change Ability to provide MI to internal and external stakeholders Experience of mentoring and developing a direct team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic. For more information regarding the role of Arrears and Litigation Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
Feb 23, 2022
Full time
Job Title: Arrears and Litigation Manager Location: Uxbridge with the option of home working 3 days a week Salary: Up to £45,000 Benefits: 25 days holiday plus public holidays PMI with AXA Salary Sacrifice Pension matched up to 8% Buy and sell holiday up to 5 days per year Season tickets Loans Cycle to work scheme Discounts on local shops Enhanced maternity and Paternity Wellbeing days Volunteering days Free Hot Drinks Eye care vouchers Relaxed dress code Discounted Gourmet Society Taste Cards Discounted RAC vehicle breakdown cover Discounted Gym Membership Life Assurance About the role of Arrears and Litigation Manager Working for a leading mortgage and loan servicing business you will be responsible for the Leadership of the arrears management and litigation departments. Key responsibilities include leadership of the day-to-day management of arrears and litigation processes and oversight of arrears and litigation workloads. Responsibilities for the role of Arrears and Litigation Manager To lead the arrears and litigation departments. Responsible for managing a team of Arrears & Litigation Specialists delivering workout solutions to customers experiencing payment difficulty and working to deliver an efficient and compliant collections and litigation process. Focus on delivering positive customer outcomes and managing the credit risk associated with loan level decisions. Overseeing a compliant and robust litigation process through actively managing internal processes and third parties. Ensuring that service levels are met and adhering to the agreed policies and procedures. Establish and maintain appropriate internal control safeguards Interact with other managers to provide project management expertise to deliver change Consider TCF in all aspects of strategic planning Developing strategy for dealing with delinquent loans according to best practice techniques and changes to the regulatory environment Assessing loan workout options at account level and then entering into dialogue with the customer to discuss the options and determine the best outcome Monitoring loan workout performance, preparing MI and analysing arrears reports/trend analysis and using this to refine/improve servicing strategy Working closely with Property Services Team to obtain up to date drive-by/desktop valuations where appropriate Assessing and actioning arrears referrals received from Arrears & Litigation Specialists for decisions outside their mandate Attend third party review meetings where necessary, including preparation of agendas and documenting actions Keeping up to date with government initiatives relating to arrears and litigation and recommending changes to strategy where required Experience required for the position of Arrears and Litigation Manager Experience leading a team in mortgage arrears and litigation Experience of establishing and maintaining appropriate internal control safeguards Ability to interact with other managers to provide project management expertise to deliver change Ability to provide MI to internal and external stakeholders Experience of mentoring and developing a direct team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic. For more information regarding the role of Arrears and Litigation Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days