Sales Support / Administration Communication between internal and external Engineers and Consturction Teams CRM Management Administrator (CRM / Sales Support)Competitive Salary+ Hybrid Work after Probation + Tailored Progression plan + Company Bonus + Enhanced Maternity/Paternity Pay + 33 Days Holiday (Increases with Service) + Westfield Health Cash Plan + Long Service/Spot Rewards + Fitbit Care Program + Career Progression + Discounts on Staff Platform + Health Assured Employee Assistance Program + Life AssuranceAre you Sales Support / Administrator or similar looking to work in a modern and friendly office within a Specialist Construction Company award winning for their employee benefits such as bonuses, salary reviews and hybrid working opportunities? An exciting opportunity for a Sales Support Coordinator to join an innovator in the construction and Engineering world that are market leading in Specialist Construction Projects globally. As a Sales Support Coordinator, you'll be a pivotal member of the tight-knit sales team, managing CRM activities, handling enquiries, and ensuring smooth communication between technical sales managers, design estimating teams, and customers You will work in a friendly office amongst a supportive and tightknit team that allows hybrid work after probation. The company are setting new standards for employee care, with training and qualification flexibility, allowing you to upskill yourself if you wanted and climb the ladder into the Engineering world The Person: o Previous experience in a sales support or administrative role o Interest in Construction / Engineering environments o Proficiency in CRM systems and Microsoft Office o Exceptional communication and organisational skillS The Job: o Champion CRM management, ensuring data integrity and supporting sales activities. o Handle new enquiries o Communication between teams and customers. o Provide administrative support, enhancing the efficiency of the sales process. Sales Support Coordinator, CRM Management, Technical Sales Support, Construction Industry, Engineering Support, Administrative Support, Customer Visits, Reporting, Audit Support, Sales Administration, CRM Systems, Communication Skills, Organizational Skills, Microsoft Office Suite, Detail-Oriented, Team Collaboration, Construction Sales, Engineering Sales, Professional Growth, Career Progression, Industry Leader, Masonry Support Systems, Flexible Working. This opportunity is brought to you by Roundhouse Recruitment Limited. To take the next step in your career with this innovative role, please click 'Apply'. All applications and communications will be handled through Roundhouse Recruitment Limited, ensuring a professional and confidential process.By applying for this position, you acknowledge that your application and any related personal information will be managed in accordance with both our privacy policies and legal obligations, facilitating a direct path to your next career milestone.
Mar 29, 2024
Full time
Sales Support / Administration Communication between internal and external Engineers and Consturction Teams CRM Management Administrator (CRM / Sales Support)Competitive Salary+ Hybrid Work after Probation + Tailored Progression plan + Company Bonus + Enhanced Maternity/Paternity Pay + 33 Days Holiday (Increases with Service) + Westfield Health Cash Plan + Long Service/Spot Rewards + Fitbit Care Program + Career Progression + Discounts on Staff Platform + Health Assured Employee Assistance Program + Life AssuranceAre you Sales Support / Administrator or similar looking to work in a modern and friendly office within a Specialist Construction Company award winning for their employee benefits such as bonuses, salary reviews and hybrid working opportunities? An exciting opportunity for a Sales Support Coordinator to join an innovator in the construction and Engineering world that are market leading in Specialist Construction Projects globally. As a Sales Support Coordinator, you'll be a pivotal member of the tight-knit sales team, managing CRM activities, handling enquiries, and ensuring smooth communication between technical sales managers, design estimating teams, and customers You will work in a friendly office amongst a supportive and tightknit team that allows hybrid work after probation. The company are setting new standards for employee care, with training and qualification flexibility, allowing you to upskill yourself if you wanted and climb the ladder into the Engineering world The Person: o Previous experience in a sales support or administrative role o Interest in Construction / Engineering environments o Proficiency in CRM systems and Microsoft Office o Exceptional communication and organisational skillS The Job: o Champion CRM management, ensuring data integrity and supporting sales activities. o Handle new enquiries o Communication between teams and customers. o Provide administrative support, enhancing the efficiency of the sales process. Sales Support Coordinator, CRM Management, Technical Sales Support, Construction Industry, Engineering Support, Administrative Support, Customer Visits, Reporting, Audit Support, Sales Administration, CRM Systems, Communication Skills, Organizational Skills, Microsoft Office Suite, Detail-Oriented, Team Collaboration, Construction Sales, Engineering Sales, Professional Growth, Career Progression, Industry Leader, Masonry Support Systems, Flexible Working. This opportunity is brought to you by Roundhouse Recruitment Limited. To take the next step in your career with this innovative role, please click 'Apply'. All applications and communications will be handled through Roundhouse Recruitment Limited, ensuring a professional and confidential process.By applying for this position, you acknowledge that your application and any related personal information will be managed in accordance with both our privacy policies and legal obligations, facilitating a direct path to your next career milestone.
About Our Client: Our esteemed client, one of the UK's foremost independent timber and building supplies merchants with a strong presence in the South East, is seeking an Assistant Manager to join their dynamic team. This exciting opportunity arises due to an internal promotion within their top-performing branch. Position Overview: As an Assistant Manager, you will play a pivotal role in supporting the daily operations of the branch when the Branch Manager is absent. Your responsibilities encompass managing staff, handling administrative tasks, and delivering exceptional service to trade and retail customers, with a primary focus on converting customer inquiries into sales. Principal Duties and Responsibilities: Leadership: Motivate and lead internal staff to achieve excellence. Branch Management: Step in for the Branch Manager when needed, ensuring the seamless operation of the branch. Customer Engagement: Respond to incoming calls and provide face-to-face support at the trade counter. Sales Success: Turn initial customer inquiries into sales, generate and send quotes, and expertly manage the customer relationship management (CRM) system, proactively pursuing warm leads and opportunities. Technical Expertise: Offer technical advice, support, and outstanding after-sales service to customers. Customer Growth: Identify opportunities to boost annual spending from existing customers, nurturing strong and lasting trade relationships. Administrative Efficiency: Manage daily administrative tasks, including staff rotas. Candidate Requirements: Our client thrives in a dynamic, entrepreneurial environment and is looking for individuals who possess both the skills and the ambition to grow with their business. The ideal candidate should: Have prior experience in a builders merchants environment and a deep understanding of trade and retail customer needs. Exhibit strong operational and sales skills, with a determination to succeed and a self-driven approach. Possess excellent product knowledge, warm management style, and the ability to forge lasting customer relationships. Demonstrate IT proficiency, with the capacity to swiftly adapt to new systems and enter data accurately. Benefits: Competitive Salary: Our client offers a competitive annual salary of 40,000, rewarding your valuable contributions. Usual Benefits: In addition to the salary, you will receive typical benefits such as healthcare, pension, and paid time off, ensuring your well-being and work-life balance. Apply Now: If you're excited about this opportunity to work with our esteemed client and play a crucial role in the success and growth of their top-performing branch, we invite you to apply immediately. We look forward to meeting you and witnessing your potential to make a difference. Join our client in building a brighter future together!
Mar 29, 2024
Full time
About Our Client: Our esteemed client, one of the UK's foremost independent timber and building supplies merchants with a strong presence in the South East, is seeking an Assistant Manager to join their dynamic team. This exciting opportunity arises due to an internal promotion within their top-performing branch. Position Overview: As an Assistant Manager, you will play a pivotal role in supporting the daily operations of the branch when the Branch Manager is absent. Your responsibilities encompass managing staff, handling administrative tasks, and delivering exceptional service to trade and retail customers, with a primary focus on converting customer inquiries into sales. Principal Duties and Responsibilities: Leadership: Motivate and lead internal staff to achieve excellence. Branch Management: Step in for the Branch Manager when needed, ensuring the seamless operation of the branch. Customer Engagement: Respond to incoming calls and provide face-to-face support at the trade counter. Sales Success: Turn initial customer inquiries into sales, generate and send quotes, and expertly manage the customer relationship management (CRM) system, proactively pursuing warm leads and opportunities. Technical Expertise: Offer technical advice, support, and outstanding after-sales service to customers. Customer Growth: Identify opportunities to boost annual spending from existing customers, nurturing strong and lasting trade relationships. Administrative Efficiency: Manage daily administrative tasks, including staff rotas. Candidate Requirements: Our client thrives in a dynamic, entrepreneurial environment and is looking for individuals who possess both the skills and the ambition to grow with their business. The ideal candidate should: Have prior experience in a builders merchants environment and a deep understanding of trade and retail customer needs. Exhibit strong operational and sales skills, with a determination to succeed and a self-driven approach. Possess excellent product knowledge, warm management style, and the ability to forge lasting customer relationships. Demonstrate IT proficiency, with the capacity to swiftly adapt to new systems and enter data accurately. Benefits: Competitive Salary: Our client offers a competitive annual salary of 40,000, rewarding your valuable contributions. Usual Benefits: In addition to the salary, you will receive typical benefits such as healthcare, pension, and paid time off, ensuring your well-being and work-life balance. Apply Now: If you're excited about this opportunity to work with our esteemed client and play a crucial role in the success and growth of their top-performing branch, we invite you to apply immediately. We look forward to meeting you and witnessing your potential to make a difference. Join our client in building a brighter future together!
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
Mar 29, 2024
Full time
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy future for all. Job Description The Mechanical Commissioning Engineer will be responsible to provide commissioning resource support within an embedded commissioning team. This will involve embedding with the existing Commissioning team under the guidance and supervision of the Commissioning Engineering Manager. The client will conduct the technical governance for this project. It is expected that the Commissioning Engineer will adhere to the project specifications, requirements and acceptance criteria defined within the project verification, validation requirements matrix, in compliance with the Quality Management System, Project Delivery processes and procedures, whilst organising and managing and undertaking the commissioning activities on a Nuclear Licenses Site. Key Accountabilities Accountable for the delivery of the mechanical systems commissioning requirements on systems such as: Nuclear, conventional, and environmental safety systems, Wastewater tanks and discharge equipment, Nuclear qualified cranes. Accountable for ensuring that all standards, procedures and work instructions, and setting to work documentation has underpinning, for commissioning to adhered to. Accountable for ensuring commissioning teams are appropriately organised and that key personnel are demonstrably competent to undertake their roles. Maintain and promote high personal standards in environment, safety, health, security and quality and be a committed team player. Key Responsibilities Commissioning Engineers are required to work shifts to match existing commissioning function. 2 shifts P/W April-June 2024, then to a 3 shifts P/W June-December 2024. Prepare (author) commissioning test procedures, documents, prepare safe systems of work for all works defined within the project scope and manage the approval process of the documents; commensurate with the appropriate Quality Control Grading, through the Testing & Commissioning Panel and facility work control approval processes. Manage the commissioning of all systems that fall within the project scope. Manage commissioning activities in scope through organisation of meetings, tests, demonstrations, any training events, and performance verifications. Ensure commissioning procedures are adhered to and signed off with full and accurate records of the test results recorded onto the project electronic management system. You may be required to fulfil any other reasonable duties aligned to your position from time to time in line with business needs as defined by the Commissioning Manager. Qualifications Profile To be successful in this role you will have the following skills: Conduct of all mechanical aspects of system commissioning including experience of gas, fluid, vacuum and use of mechanical handling equipment. Experience with authoring of Commissioning Test Procedures, Test reports and recording of results/faults identified. Competent with Raising of Commissioning Fault Observations. Definition, implementation, and testing of Temporary Modifications. Experience in witnessing, supervision, and acceptance of vendor and supplier testing on-site. Able to organise and execute commissioning tests and analyse results. To able to perform initial operator duties during commissioning testing phases. (i.e. Non active and Active commissioning). A capability to adopt clients commissioning, quality and handover processes. Understanding of Design Engineering, Construction and Handover processes. Have a high level of understanding of Health and Safety, site control standards, permits, and safety case adherence. Familiar with, and strict adherence to, Licence Condition 21 site arrangements. Needs a good understanding of HSAWA, CDM, risk assessments. Understanding of Safety Functional Requirements and Safety Justifications. Good communication skills. Good People and process management skills. Require at least 2 to 5 years practical commissioning experience. Requires general experience of commissioning electrical, and EC&I systems Additional Information Umbrella Contractor Position SC Clearance required Sole UK National Must be able to hold a CSCS card or equivalent. We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
Mar 29, 2024
Full time
Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy future for all. Job Description The Mechanical Commissioning Engineer will be responsible to provide commissioning resource support within an embedded commissioning team. This will involve embedding with the existing Commissioning team under the guidance and supervision of the Commissioning Engineering Manager. The client will conduct the technical governance for this project. It is expected that the Commissioning Engineer will adhere to the project specifications, requirements and acceptance criteria defined within the project verification, validation requirements matrix, in compliance with the Quality Management System, Project Delivery processes and procedures, whilst organising and managing and undertaking the commissioning activities on a Nuclear Licenses Site. Key Accountabilities Accountable for the delivery of the mechanical systems commissioning requirements on systems such as: Nuclear, conventional, and environmental safety systems, Wastewater tanks and discharge equipment, Nuclear qualified cranes. Accountable for ensuring that all standards, procedures and work instructions, and setting to work documentation has underpinning, for commissioning to adhered to. Accountable for ensuring commissioning teams are appropriately organised and that key personnel are demonstrably competent to undertake their roles. Maintain and promote high personal standards in environment, safety, health, security and quality and be a committed team player. Key Responsibilities Commissioning Engineers are required to work shifts to match existing commissioning function. 2 shifts P/W April-June 2024, then to a 3 shifts P/W June-December 2024. Prepare (author) commissioning test procedures, documents, prepare safe systems of work for all works defined within the project scope and manage the approval process of the documents; commensurate with the appropriate Quality Control Grading, through the Testing & Commissioning Panel and facility work control approval processes. Manage the commissioning of all systems that fall within the project scope. Manage commissioning activities in scope through organisation of meetings, tests, demonstrations, any training events, and performance verifications. Ensure commissioning procedures are adhered to and signed off with full and accurate records of the test results recorded onto the project electronic management system. You may be required to fulfil any other reasonable duties aligned to your position from time to time in line with business needs as defined by the Commissioning Manager. Qualifications Profile To be successful in this role you will have the following skills: Conduct of all mechanical aspects of system commissioning including experience of gas, fluid, vacuum and use of mechanical handling equipment. Experience with authoring of Commissioning Test Procedures, Test reports and recording of results/faults identified. Competent with Raising of Commissioning Fault Observations. Definition, implementation, and testing of Temporary Modifications. Experience in witnessing, supervision, and acceptance of vendor and supplier testing on-site. Able to organise and execute commissioning tests and analyse results. To able to perform initial operator duties during commissioning testing phases. (i.e. Non active and Active commissioning). A capability to adopt clients commissioning, quality and handover processes. Understanding of Design Engineering, Construction and Handover processes. Have a high level of understanding of Health and Safety, site control standards, permits, and safety case adherence. Familiar with, and strict adherence to, Licence Condition 21 site arrangements. Needs a good understanding of HSAWA, CDM, risk assessments. Understanding of Safety Functional Requirements and Safety Justifications. Good communication skills. Good People and process management skills. Require at least 2 to 5 years practical commissioning experience. Requires general experience of commissioning electrical, and EC&I systems Additional Information Umbrella Contractor Position SC Clearance required Sole UK National Must be able to hold a CSCS card or equivalent. We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
Wanted: Digital Product Manager - E-com and Warehouse / Logistics Specialist! (Remote but with a willingness to be in Kent once per month on average) Primary tasks and responsibilities Act as hybrid Product Owner / Business Analyst across one or more development scrum teams. Develop strong relationships by building trust, rapport and effective working relationships with key sponsors, stakeholders and business owners. Collaborate with business stakeholders to help develop, document, maintain and evangelise our product vision and strategy. Work with other Product team members to influence the Product Vision and Product Roadmap Plan, refine and prioritise the backlog for the relevant development domains to ensure alignment with business and technology strategies, ensuring we derive the best possible business value or ROI. Assume a leading role in planning our technology release roadmap and outwardly communicate the expectation for delivery of new functionality. Take a lead in requirements gathering, stakeholder interviews and discovery working closely with internal customers, UX design and developers to shepherd requirements through the design phase. Lead in the preparation of functional specifications, use case and workflow diagrams. Create well written stories as an output of the scoping process, with clear and concise requirements and acceptance criteria. Support the development and QA teams by providing clarifications to requirements and design during active sprints. Attend stand-ups, sprint demos, reviews and retros. Contribute an active role in removing the impediments and obstacles that hamper the progress of our development squads. Follow our competitors, our partners and the industry as a whole for emerging trends in the D2C drinks e-commerce space. About you: _You will join a passionate and dedicated team working hard to build something they love, so it'll be crucial that you enjoy work that is challenging, interesting and important._ You dream to deliver "consumer delight", with our vision at the very heart of your ideas. _You are smart and a fast learner, with a sharp, enquiring mind and ability to keep up with an extremely fast paced business environment and complete lack of tolerance when it comes to corporate rubbish_ You have a positive can-do attitude, you learn fast, and relish a challenge. You question things and need to understand them on a deep level. You get out of bed each morning excited to get cracking and make things better. You are exceptionally curious and creative - solving hard problems is what you live for. You love efficiency and hate waste in all its forms - you relentlessly automate and eliminate repetitive tasks. You are extremely proud of how little manual repetitive work your department does. You build a culture of continuous improvement. You question everything and are obsessive about deeply understanding everything around you. You have the technical skills to understand each team members' contributions and lead by example in the pursuit of the best possible results. What you'll need: You need to be close enough to the South East of England to get to the office often enough to meet with team members and stakeholders. We're talking a minimum of once a month. Knowledge and experience from a similar business and industry is essential. To make a meaningful contribution in this role you will need to have a decent amount of exposure to a similar environment. You'll have a background in software development. You're not going to be a coder but you will need to understand the challenges we face and how to scope our product increments to get the best value. We don't care whether you have a degree from MIT or from Scunthorpe Poly. In fact, we don't even care if you've not got one at all. We care whether or not you are a capable, proactive human being who loves being part of a rapid, agile team. You'll be a critical thinker. You won't fall for dogma, you'll believe that conventional thinking, status quo and top down leadership are all there to be challenged. It doesn't matter if it's your boss, your boss's boss or the CEO, if someone is making a bad decision, you'll call it out. You will be a pragmatic, organised person with a high say-to-do ratio and able to cope with streamlining demands into what is important. You'll have experience working with Agile methodologies. Particularly SCRUM and that kind-of-SCRUM that a lot of us end up actually doing. You will value people, our Atomistas are our biggest asset. Our ability to collaborate across the business in a positive way is the key to making us (and you) a success. You have excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment This sounds like a bit of me, what do I get in return? _It's a fair question in a really competitive market for great talent _ _We're all about boundless curiosity, so you'll discover loads of opportunities to spark your creative flair and work along-side unreal talent who all have the same job description, to 'Make Atom Successful.' Trust is at the epicentre of all that we can do, so you'll work in a transparent and honest environment where we have each other's backs, and be free of ageing corporate policies and rules._ _Life here's about so much more than pay and benefits - you might get a slightly higher salary if you cram onto an expensive, crowded commuter train into the city, but you'll struggle to find a company with the flexibility, agility and unique-ness that we have. In short, we've got you covered financially but if money is your main driver, we're not for you._ _We hate waste in all of it's forms and time is no different, so we're focused on productivity and output rather than when or where you work, or what you wear into the office - you can come in fancy dress for all we care! This means that although we can't promise anything, flexible working options are built into our DNA._ _Along with the stuff you get for turning up to work each day (think private healthcare scheme, unlimited annual leave, pension, cycle-2-work, eye care, enhanced maternity & paternity leave, free food, drinks and parking at the office), you'll also get a healthy staff discount on our world-class range (just in case that makes a difference)._ About Us Atom might be a distiller, bottler, distributor and retailer of delicious booze but since our inception we've understood the role that great tech can play in the evolution of our industry. This role relates directly to a major aspect of our tech platform - and how we operate our business from managing stock, pick/packing in the warehouse, carrier integrations through to improving customer service tooling. We sell what can only be described as a terrifying amount of premium booze through our slightly ageing site and we've thrived on our platform over the years. Now we've embarked on an exciting journey to modernise our tech platform and make MoM the best booze buying experience our customers could ever expect. This is where you will hopefully come in. We need highly capable people who can not only own a backlog but who can capture the needs of the business teams and clearly articulate these to the development team. In the Atom environment the PO and BA roles are combined to a single hybrid role and as such you will need to be able to very quickly get to grips with how the business works and use a strong technical understanding from related experience to help deliver change. In this role you will work closely with our digital design and engineering teams, D2C business unit, commercial analytics, digital marketing and in particular, very closely with our group CEO. As a business we have scaled our development team significantly and continue to do so, and as a hybrid PO/BA you can be confident that there is the appetite and capability within the business to deliver a best in class e-commerce experience for the spirits industry. Life at Atom can be frenetic, we move fast in small increments, we pivot, we do the best for the business. It is a challenging environment, but it's a lot of fun. We value our people, we value deep cognitive diversity, honesty, authenticity and ownership. This is not some grey, corporate lip-service statement, we walk the walk! Our team is high performing because our culture is enthusiastic, caring, collaborative and progressive. _We don't sit still, and there's a lot more to come Apply now if you want to join us._ Job Type: Full-time Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Life insurance On-site parking Private medical insurance Referral programme Sick pay Store discount Unlimited paid holidays Work from home Work Location: Remote
Mar 29, 2024
Full time
Wanted: Digital Product Manager - E-com and Warehouse / Logistics Specialist! (Remote but with a willingness to be in Kent once per month on average) Primary tasks and responsibilities Act as hybrid Product Owner / Business Analyst across one or more development scrum teams. Develop strong relationships by building trust, rapport and effective working relationships with key sponsors, stakeholders and business owners. Collaborate with business stakeholders to help develop, document, maintain and evangelise our product vision and strategy. Work with other Product team members to influence the Product Vision and Product Roadmap Plan, refine and prioritise the backlog for the relevant development domains to ensure alignment with business and technology strategies, ensuring we derive the best possible business value or ROI. Assume a leading role in planning our technology release roadmap and outwardly communicate the expectation for delivery of new functionality. Take a lead in requirements gathering, stakeholder interviews and discovery working closely with internal customers, UX design and developers to shepherd requirements through the design phase. Lead in the preparation of functional specifications, use case and workflow diagrams. Create well written stories as an output of the scoping process, with clear and concise requirements and acceptance criteria. Support the development and QA teams by providing clarifications to requirements and design during active sprints. Attend stand-ups, sprint demos, reviews and retros. Contribute an active role in removing the impediments and obstacles that hamper the progress of our development squads. Follow our competitors, our partners and the industry as a whole for emerging trends in the D2C drinks e-commerce space. About you: _You will join a passionate and dedicated team working hard to build something they love, so it'll be crucial that you enjoy work that is challenging, interesting and important._ You dream to deliver "consumer delight", with our vision at the very heart of your ideas. _You are smart and a fast learner, with a sharp, enquiring mind and ability to keep up with an extremely fast paced business environment and complete lack of tolerance when it comes to corporate rubbish_ You have a positive can-do attitude, you learn fast, and relish a challenge. You question things and need to understand them on a deep level. You get out of bed each morning excited to get cracking and make things better. You are exceptionally curious and creative - solving hard problems is what you live for. You love efficiency and hate waste in all its forms - you relentlessly automate and eliminate repetitive tasks. You are extremely proud of how little manual repetitive work your department does. You build a culture of continuous improvement. You question everything and are obsessive about deeply understanding everything around you. You have the technical skills to understand each team members' contributions and lead by example in the pursuit of the best possible results. What you'll need: You need to be close enough to the South East of England to get to the office often enough to meet with team members and stakeholders. We're talking a minimum of once a month. Knowledge and experience from a similar business and industry is essential. To make a meaningful contribution in this role you will need to have a decent amount of exposure to a similar environment. You'll have a background in software development. You're not going to be a coder but you will need to understand the challenges we face and how to scope our product increments to get the best value. We don't care whether you have a degree from MIT or from Scunthorpe Poly. In fact, we don't even care if you've not got one at all. We care whether or not you are a capable, proactive human being who loves being part of a rapid, agile team. You'll be a critical thinker. You won't fall for dogma, you'll believe that conventional thinking, status quo and top down leadership are all there to be challenged. It doesn't matter if it's your boss, your boss's boss or the CEO, if someone is making a bad decision, you'll call it out. You will be a pragmatic, organised person with a high say-to-do ratio and able to cope with streamlining demands into what is important. You'll have experience working with Agile methodologies. Particularly SCRUM and that kind-of-SCRUM that a lot of us end up actually doing. You will value people, our Atomistas are our biggest asset. Our ability to collaborate across the business in a positive way is the key to making us (and you) a success. You have excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment This sounds like a bit of me, what do I get in return? _It's a fair question in a really competitive market for great talent _ _We're all about boundless curiosity, so you'll discover loads of opportunities to spark your creative flair and work along-side unreal talent who all have the same job description, to 'Make Atom Successful.' Trust is at the epicentre of all that we can do, so you'll work in a transparent and honest environment where we have each other's backs, and be free of ageing corporate policies and rules._ _Life here's about so much more than pay and benefits - you might get a slightly higher salary if you cram onto an expensive, crowded commuter train into the city, but you'll struggle to find a company with the flexibility, agility and unique-ness that we have. In short, we've got you covered financially but if money is your main driver, we're not for you._ _We hate waste in all of it's forms and time is no different, so we're focused on productivity and output rather than when or where you work, or what you wear into the office - you can come in fancy dress for all we care! This means that although we can't promise anything, flexible working options are built into our DNA._ _Along with the stuff you get for turning up to work each day (think private healthcare scheme, unlimited annual leave, pension, cycle-2-work, eye care, enhanced maternity & paternity leave, free food, drinks and parking at the office), you'll also get a healthy staff discount on our world-class range (just in case that makes a difference)._ About Us Atom might be a distiller, bottler, distributor and retailer of delicious booze but since our inception we've understood the role that great tech can play in the evolution of our industry. This role relates directly to a major aspect of our tech platform - and how we operate our business from managing stock, pick/packing in the warehouse, carrier integrations through to improving customer service tooling. We sell what can only be described as a terrifying amount of premium booze through our slightly ageing site and we've thrived on our platform over the years. Now we've embarked on an exciting journey to modernise our tech platform and make MoM the best booze buying experience our customers could ever expect. This is where you will hopefully come in. We need highly capable people who can not only own a backlog but who can capture the needs of the business teams and clearly articulate these to the development team. In the Atom environment the PO and BA roles are combined to a single hybrid role and as such you will need to be able to very quickly get to grips with how the business works and use a strong technical understanding from related experience to help deliver change. In this role you will work closely with our digital design and engineering teams, D2C business unit, commercial analytics, digital marketing and in particular, very closely with our group CEO. As a business we have scaled our development team significantly and continue to do so, and as a hybrid PO/BA you can be confident that there is the appetite and capability within the business to deliver a best in class e-commerce experience for the spirits industry. Life at Atom can be frenetic, we move fast in small increments, we pivot, we do the best for the business. It is a challenging environment, but it's a lot of fun. We value our people, we value deep cognitive diversity, honesty, authenticity and ownership. This is not some grey, corporate lip-service statement, we walk the walk! Our team is high performing because our culture is enthusiastic, caring, collaborative and progressive. _We don't sit still, and there's a lot more to come Apply now if you want to join us._ Job Type: Full-time Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Life insurance On-site parking Private medical insurance Referral programme Sick pay Store discount Unlimited paid holidays Work from home Work Location: Remote
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. About the Team The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations. The EI capability has a dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client's IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT service risk maps - we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate. Post incident review - we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future Plan and build Digital resilience roadmap - develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey. Digital resilience capability support - we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations. Assure Ongoing assurance - we assure clients' Digital resilience programme, helping them maintain its capability. Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing. The role Our Technology Resilience business is at the forefront of supporting organisations in safeguarding against, and responding to, major technology failures and cyber threat. We are now looking to expand our rapidly growing team, and are seeking experienced Senior Managers who can support us in delivering market leading technology resilience insights and expertise to our established client base. We are looking for Senior Manager grade candidates who can demonstrate the following characteristics: Strong technology architecture skills and experience, including Cloud native and Hybrid architectures Solid understanding of latest and emerging technology trends in the resilience domain Demonstrable track record in technology resilience, either in a professional services capacity or in industry Experience of conducting, or participating in, post incident reviews Working knowledge of IT asset management and IT Service and Continuity Management (ITSCM) practices Good knowledge of cyber threat and cyber recovery considerations Effective analysis and report writing skills Solid communication and client consulting skills The ideal candidate will play a key role in: Ensuring excellence in client delivery and in helping to protect our clients from the impact of large scale technology failures Developing lasting, trusted, client relationships Supporting and mentoring more junior members of the team and, where relevant, delivering effective knowledge transfer to client teams Ensuring a high standard of quality is maintain in the work we deliver to our clients. This represents a fantastic opportunity to join a rapidly growing market leading team, in an exciting area with considerable opportunities for personal and career development. Preferred Skills Broad understanding of IT infrastructure from both a cloud and on prem perspective IT service architecture experience and understanding IT service management understanding ITDR programme build, operation and testing experience Strong delivery experience and track record Strong verbal and written communication skills (Desirable) Experience in the above in both advisory and operational roles (Desirable) Operational resilience/Business Continuity (Desirable) Understanding of the Financial services regulations for Operational resilience
Mar 29, 2024
Full time
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. About the Team The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations. The EI capability has a dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client's IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT service risk maps - we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate. Post incident review - we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future Plan and build Digital resilience roadmap - develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey. Digital resilience capability support - we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations. Assure Ongoing assurance - we assure clients' Digital resilience programme, helping them maintain its capability. Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing. The role Our Technology Resilience business is at the forefront of supporting organisations in safeguarding against, and responding to, major technology failures and cyber threat. We are now looking to expand our rapidly growing team, and are seeking experienced Senior Managers who can support us in delivering market leading technology resilience insights and expertise to our established client base. We are looking for Senior Manager grade candidates who can demonstrate the following characteristics: Strong technology architecture skills and experience, including Cloud native and Hybrid architectures Solid understanding of latest and emerging technology trends in the resilience domain Demonstrable track record in technology resilience, either in a professional services capacity or in industry Experience of conducting, or participating in, post incident reviews Working knowledge of IT asset management and IT Service and Continuity Management (ITSCM) practices Good knowledge of cyber threat and cyber recovery considerations Effective analysis and report writing skills Solid communication and client consulting skills The ideal candidate will play a key role in: Ensuring excellence in client delivery and in helping to protect our clients from the impact of large scale technology failures Developing lasting, trusted, client relationships Supporting and mentoring more junior members of the team and, where relevant, delivering effective knowledge transfer to client teams Ensuring a high standard of quality is maintain in the work we deliver to our clients. This represents a fantastic opportunity to join a rapidly growing market leading team, in an exciting area with considerable opportunities for personal and career development. Preferred Skills Broad understanding of IT infrastructure from both a cloud and on prem perspective IT service architecture experience and understanding IT service management understanding ITDR programme build, operation and testing experience Strong delivery experience and track record Strong verbal and written communication skills (Desirable) Experience in the above in both advisory and operational roles (Desirable) Operational resilience/Business Continuity (Desirable) Understanding of the Financial services regulations for Operational resilience
Bouygues Energies & Services has a fantastic opportunity available for a Quality Manager to join our team, based from our Bristol office in Bradley Stoke. We have been awarded a Turn-key EPC contract for the Hinkley Point C (HPC) new-build nuclear power plant Emergency Diesel Generators . This is a great opportunity for an experienced Quality Manager looking to work on this exciting and unique project. Job Purpose: To ensure contract quality requirements are addressed in the Management System and are implemented by all project staff, sub-contractors and broader supply chain ensuring delivery of project works/goods and services from design, through installation to Commissioning to required quality levels. The Role: Team Leadership: Manage the Project Quality team, fostering a culture of excellence. Quality Assurance Plan: Take ownership of the Contract Quality Assurance Plan, maintaining and updating it as needed. Quality Inspection: Organise and manage the project's quality inspection capability. Communication: Regularly update project staff on Quality Management System (QMS) status through communications and bulletins. Training: Ensure that Quality Management System training is delivered to all project staff. Document Management: Define the Document Management Process, ensuring it meets QMS requirements. Management Review: Implement regular Management Review activities. Quality Action Plans: Establish and follow-up on quality action plans to drive continuous improvement. Non-Conformance Management: Monitor non-conformances and manage the non-conformance report (NCR) process. KPIs: Establish and update project-wide KPIs, focusing on quality management efficiency and continuous improvement. Audits and Inspections: Develop audit schedules, manage and conduct audits (third-party, supplier, and internal), and follow up on audit findings and recommendations. Supply Chain: Establish, update, and maintain the Supply Chain's Quality specifications. Client Engagement: Participate in client surveillance visits and audits, ensuring follow-up on findings. Quality Control: Establish and maintain the general quality control surveillance system. Quality Reporting: Establish Quality Assurance reporting, both internally and for the client, in compliance with contractual requirements. Customer Satisfaction: Develop and execute a measurable customer satisfaction process in collaboration with PGD QSE. The person will ideally have: Detailed knowledge of UK Nuclear Quality Standards, Quality Assurance and Quality Control requirements and practice Experience in developing and establishing an operational QMS Experience of the use of quality plans/inspection and test plans/follow-up documents Lead Auditor professional accreditation ISO 9001: 2015 / ISO19443: 2018 auditing experience We rely on the experience and expertise of our people to help us deliver our projects. In addition to your technical expertise, we are looking for people who demonstrate our key values - Respect, Excellent, Courage, Integrity, Passion and Empowerment. We expect all staff to contribute towards our commitment to the health, safety and wellbeing of our staff and members of our supply chain. In return, we offer a challenging and rewarding working environment, with the opportunity to work across a range of high-profile projects. Why choose Bouygues? Why be one of our next generation? A blend of structured training and hands-on experience The opportunity to work on ambitious and complex projects alongside industry leading experts UK and worldwide opportunities Volunteering opportunities Be Yourself! Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.
Mar 29, 2024
Full time
Bouygues Energies & Services has a fantastic opportunity available for a Quality Manager to join our team, based from our Bristol office in Bradley Stoke. We have been awarded a Turn-key EPC contract for the Hinkley Point C (HPC) new-build nuclear power plant Emergency Diesel Generators . This is a great opportunity for an experienced Quality Manager looking to work on this exciting and unique project. Job Purpose: To ensure contract quality requirements are addressed in the Management System and are implemented by all project staff, sub-contractors and broader supply chain ensuring delivery of project works/goods and services from design, through installation to Commissioning to required quality levels. The Role: Team Leadership: Manage the Project Quality team, fostering a culture of excellence. Quality Assurance Plan: Take ownership of the Contract Quality Assurance Plan, maintaining and updating it as needed. Quality Inspection: Organise and manage the project's quality inspection capability. Communication: Regularly update project staff on Quality Management System (QMS) status through communications and bulletins. Training: Ensure that Quality Management System training is delivered to all project staff. Document Management: Define the Document Management Process, ensuring it meets QMS requirements. Management Review: Implement regular Management Review activities. Quality Action Plans: Establish and follow-up on quality action plans to drive continuous improvement. Non-Conformance Management: Monitor non-conformances and manage the non-conformance report (NCR) process. KPIs: Establish and update project-wide KPIs, focusing on quality management efficiency and continuous improvement. Audits and Inspections: Develop audit schedules, manage and conduct audits (third-party, supplier, and internal), and follow up on audit findings and recommendations. Supply Chain: Establish, update, and maintain the Supply Chain's Quality specifications. Client Engagement: Participate in client surveillance visits and audits, ensuring follow-up on findings. Quality Control: Establish and maintain the general quality control surveillance system. Quality Reporting: Establish Quality Assurance reporting, both internally and for the client, in compliance with contractual requirements. Customer Satisfaction: Develop and execute a measurable customer satisfaction process in collaboration with PGD QSE. The person will ideally have: Detailed knowledge of UK Nuclear Quality Standards, Quality Assurance and Quality Control requirements and practice Experience in developing and establishing an operational QMS Experience of the use of quality plans/inspection and test plans/follow-up documents Lead Auditor professional accreditation ISO 9001: 2015 / ISO19443: 2018 auditing experience We rely on the experience and expertise of our people to help us deliver our projects. In addition to your technical expertise, we are looking for people who demonstrate our key values - Respect, Excellent, Courage, Integrity, Passion and Empowerment. We expect all staff to contribute towards our commitment to the health, safety and wellbeing of our staff and members of our supply chain. In return, we offer a challenging and rewarding working environment, with the opportunity to work across a range of high-profile projects. Why choose Bouygues? Why be one of our next generation? A blend of structured training and hands-on experience The opportunity to work on ambitious and complex projects alongside industry leading experts UK and worldwide opportunities Volunteering opportunities Be Yourself! Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.
Panel Builder - Days based (Mon-Fri) in Liverpool, with plenty of overtime available. Your new company Your new company is a specialist in engineering services, utilising a state-of-the-art workshop to repair, maintain and service a large variety of machinery and engineering equipment. With a strong track record of success in client satisfaction, the company is looking to expand its team with a skilled Panel Builder . Your New Role As a skilled Panel Builder , your primary responsibility will be to fault find & repair as well as assemble & wire electrical control panels according to engineering specifications. Here's what your role entails: Panel Assembly : Read and interpret electrical drawings to assemble control panels accurately. Component Installation : Mount and secure components such as circuit breakers, relays, switches, and terminal blocks. Wiring : Wire control panels meticulously, ensuring proper connections and adherence to safety standards. Testing and Troubleshooting : Conduct functional tests to verify panel functionality and troubleshoot any issues. Collaboration : Work closely with engineers and project managers to ensure precise assembly and timely delivery. What You'll Need to Succeed To thrive in this role, you should possess the following qualifications: Experience : Prior experience in building electrical control panels is essential. Technical Skills : Proficiency in reading electrical schematics and using hand tools. Attention to Detail : A meticulous approach to panel assembly and wiring. Safety Awareness : Knowledge of electrical codes and regulations. Team Player : Ability to collaborate effectively within a multidisciplinary team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 29, 2024
Full time
Panel Builder - Days based (Mon-Fri) in Liverpool, with plenty of overtime available. Your new company Your new company is a specialist in engineering services, utilising a state-of-the-art workshop to repair, maintain and service a large variety of machinery and engineering equipment. With a strong track record of success in client satisfaction, the company is looking to expand its team with a skilled Panel Builder . Your New Role As a skilled Panel Builder , your primary responsibility will be to fault find & repair as well as assemble & wire electrical control panels according to engineering specifications. Here's what your role entails: Panel Assembly : Read and interpret electrical drawings to assemble control panels accurately. Component Installation : Mount and secure components such as circuit breakers, relays, switches, and terminal blocks. Wiring : Wire control panels meticulously, ensuring proper connections and adherence to safety standards. Testing and Troubleshooting : Conduct functional tests to verify panel functionality and troubleshoot any issues. Collaboration : Work closely with engineers and project managers to ensure precise assembly and timely delivery. What You'll Need to Succeed To thrive in this role, you should possess the following qualifications: Experience : Prior experience in building electrical control panels is essential. Technical Skills : Proficiency in reading electrical schematics and using hand tools. Attention to Detail : A meticulous approach to panel assembly and wiring. Safety Awareness : Knowledge of electrical codes and regulations. Team Player : Ability to collaborate effectively within a multidisciplinary team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you an experienced Production Engineering Manager, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Production Engineering Manager to join our talented team at our global head office in Oldham, Greater Manchester. The role overview: As our Production Engineering Manager , you will support the seamless transition of New Product Introduction (NPI) into volume production. You will act as an interface between development and offshore production facilities, ensuring effective knowledge transfer to the production teams. Applying principles of engineering and manufacturing technology to create efficient assembly processes, automated where appropriate. You will also handle day-to-day engineering queries from the Global production teams and oversee NPI builds. Responsibilities of our Production Engineering Manager: Directly responsible for leading and managing a team of Production Engineers. Drive continuous improvement in process, quality and value engineering. Develop a detailed understanding of product function, having an ability to perform root cause analysis when dealing with production issues. Utilising industry tools efficiently prevent problem re-occurrence. Present regular Production Engineering updates to our Board of directors, and communicate findings to senior managers and engineering teams. Set high standards of technical knowledge through personal example and promote this behaviour throughout the team. Develop and introduce Standard Operating procedures for new and existing product lines Identifying, investigating, reporting, and rectifying all issues affecting throughput and quality. Efficiently manage production engineering task priorities and monitor progress to resolution. Overseeing pre-production NPI Builds, reporting and feedback of design-related issues to development as part of a design review process. Maintaining internal processes to support the education of the wider team and upskilling. Develop end of line test strategy, working with DevOps to finalise end-of-line test Agreeing, meeting, and exceeding deadlines for NPI/pre-series builds Raise Change requests and monitor Engineering Change Notification (ECN) progress and drive pending ECN's to completion. Skills & Experience required to become our Production Engineering Manager: At least 2 years of experience in a similar managerial role. Relevant engineering/manufacturing degree is preferred, or HND & BTEC level 5 or equivalent. Strong knowledge of 2D and 3D CAD packages, preferably Siemens NX or similar. Evidence of strong leadership and project management skills. Process engineering disciplines including APQP, Gauge R&R, DFMA, DFMEA and PFMEA. Understanding of lean and six sigma tools & techniques. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced Pension Contribution Enhanced Parental Leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points Staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Production Engineering Manager and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive, and commitment we push boundaries to deliver innovative products and services.
Mar 29, 2024
Full time
Are you an experienced Production Engineering Manager, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Production Engineering Manager to join our talented team at our global head office in Oldham, Greater Manchester. The role overview: As our Production Engineering Manager , you will support the seamless transition of New Product Introduction (NPI) into volume production. You will act as an interface between development and offshore production facilities, ensuring effective knowledge transfer to the production teams. Applying principles of engineering and manufacturing technology to create efficient assembly processes, automated where appropriate. You will also handle day-to-day engineering queries from the Global production teams and oversee NPI builds. Responsibilities of our Production Engineering Manager: Directly responsible for leading and managing a team of Production Engineers. Drive continuous improvement in process, quality and value engineering. Develop a detailed understanding of product function, having an ability to perform root cause analysis when dealing with production issues. Utilising industry tools efficiently prevent problem re-occurrence. Present regular Production Engineering updates to our Board of directors, and communicate findings to senior managers and engineering teams. Set high standards of technical knowledge through personal example and promote this behaviour throughout the team. Develop and introduce Standard Operating procedures for new and existing product lines Identifying, investigating, reporting, and rectifying all issues affecting throughput and quality. Efficiently manage production engineering task priorities and monitor progress to resolution. Overseeing pre-production NPI Builds, reporting and feedback of design-related issues to development as part of a design review process. Maintaining internal processes to support the education of the wider team and upskilling. Develop end of line test strategy, working with DevOps to finalise end-of-line test Agreeing, meeting, and exceeding deadlines for NPI/pre-series builds Raise Change requests and monitor Engineering Change Notification (ECN) progress and drive pending ECN's to completion. Skills & Experience required to become our Production Engineering Manager: At least 2 years of experience in a similar managerial role. Relevant engineering/manufacturing degree is preferred, or HND & BTEC level 5 or equivalent. Strong knowledge of 2D and 3D CAD packages, preferably Siemens NX or similar. Evidence of strong leadership and project management skills. Process engineering disciplines including APQP, Gauge R&R, DFMA, DFMEA and PFMEA. Understanding of lean and six sigma tools & techniques. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced Pension Contribution Enhanced Parental Leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points Staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Production Engineering Manager and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive, and commitment we push boundaries to deliver innovative products and services.
AWE is currently looking for a Senior Project Planner with P6 experience to join our growing team, to provide project planning expertise to internal and external customers within Mission Delivery Projects. As a Senior Project Planner within Mission Delivery, you will work within the Project Controls teams on projects ranging from highly technical scientific, engineering trials and analysis, logistics, and manufacturing, all within some of the most tightly regulated environments possible. You will be implementing Planning processes, policies and procedures. Producing Planning and EV deliverables in accordance with agreed business rhythm. Delivery of long range operational integrated Programme Planning activities. Supporting the Project Controls Manager with emergent projects as directed by the Business. Developing and maintaining relationships with and awareness of key project stakeholders. Successful Candidates will be responsible for: Developing high-quality, integrated schedules in Primavera P6 ensuring ensure a range of stakeholders are involved in the development and approval of baseline schedules Ensuring the programme reflects all required milestones, key dates and dependencies Tracking progress against the project schedule including forecasting of potential problem areas and proposing mitigation measures to support decision making Providing planning and scheduling expertise in support of a project team or wider programme, sharing knowledge with and supporting less experienced members of the team A typical day for a Senior Planner could look like this: Leading on and contributing to the creation of project baselines, adding value to performance reporting and forecasting and assessment of schedule submissions from key interfaces. Meeting and working with Project Managers and some of the most innovative specialists, providing them with the guidance they need to manage and control their project delivery. Input into project business cases and change control process, risk and opportunity process and peer review. Supporting and developing members of staff, including our trainee, apprentice and graduate programmes. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Demonstrable experience in development, integration, and analysis of project plans Knowledge or experience of using best practice planning processes and tools Knowledge and understanding of confidence modelling processes and techniques Highly developed interpersonal skills focused on achieving and maintaining effective working relationships to meet the project goals Excellent analytical skills along with the ability to read and interpret charts and spreadsheets Ability to manage priorities and work to challenging timescales Ability to deliver objectives on time and to high quality with minimum supervision Package: from £43,430 to £65,000 (depending on your suitability and level of experience) Location - Reading / Basingstoke Area As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Closing date for applications: Monday 1st April 2024
Mar 29, 2024
Full time
AWE is currently looking for a Senior Project Planner with P6 experience to join our growing team, to provide project planning expertise to internal and external customers within Mission Delivery Projects. As a Senior Project Planner within Mission Delivery, you will work within the Project Controls teams on projects ranging from highly technical scientific, engineering trials and analysis, logistics, and manufacturing, all within some of the most tightly regulated environments possible. You will be implementing Planning processes, policies and procedures. Producing Planning and EV deliverables in accordance with agreed business rhythm. Delivery of long range operational integrated Programme Planning activities. Supporting the Project Controls Manager with emergent projects as directed by the Business. Developing and maintaining relationships with and awareness of key project stakeholders. Successful Candidates will be responsible for: Developing high-quality, integrated schedules in Primavera P6 ensuring ensure a range of stakeholders are involved in the development and approval of baseline schedules Ensuring the programme reflects all required milestones, key dates and dependencies Tracking progress against the project schedule including forecasting of potential problem areas and proposing mitigation measures to support decision making Providing planning and scheduling expertise in support of a project team or wider programme, sharing knowledge with and supporting less experienced members of the team A typical day for a Senior Planner could look like this: Leading on and contributing to the creation of project baselines, adding value to performance reporting and forecasting and assessment of schedule submissions from key interfaces. Meeting and working with Project Managers and some of the most innovative specialists, providing them with the guidance they need to manage and control their project delivery. Input into project business cases and change control process, risk and opportunity process and peer review. Supporting and developing members of staff, including our trainee, apprentice and graduate programmes. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Demonstrable experience in development, integration, and analysis of project plans Knowledge or experience of using best practice planning processes and tools Knowledge and understanding of confidence modelling processes and techniques Highly developed interpersonal skills focused on achieving and maintaining effective working relationships to meet the project goals Excellent analytical skills along with the ability to read and interpret charts and spreadsheets Ability to manage priorities and work to challenging timescales Ability to deliver objectives on time and to high quality with minimum supervision Package: from £43,430 to £65,000 (depending on your suitability and level of experience) Location - Reading / Basingstoke Area As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Closing date for applications: Monday 1st April 2024
Sales Administrator Permanent Salary - Up to 25k Colwick Hours - Monday to Friday 8am 4pm The recruitment group is working with a global manufacturing brand that supplies the fuel, aerospace, scuba, medical, beverage, and fire extinguisher industries. My client aspires to create a clean and energy-efficient world along with being a very dynamic, innovative business and is looking for super stars to join their team. Purpose of the Sales Administrator The role will be to report to the sales operations manager and will be working in a customer service team who are extremely proactive, driven and always put the customer first. The ideal candidate will be required to actively seek out, identify, suggest, and then implement opportunities for continuous improvement to improve the delivery of customer service. Main duties and responsibilities of a Sales Administrator . Process orders received, monitor the progress of the order until they are delivered, having regard to customers' financial position, maintain contact with other departments and customers throughout & provide any necessary after-sales service. . Support the rest of the Sales Operations team with the handling of incoming enquiries and communication (via a shared email inbox), processing of customer orders promptly, and checking of orders processed by team members to ensure accuracy and completeness . Provide standard quotations from generic pricelists based on customer enquiry and where necessary/applicable, by clarifying any technical or commercial issues with the relevant departments. . Follow up and chase progress of all items contained within an order entry tracker, ensuring timely progression of all open enquiries and orders as part of customer excellence and customer first. . Identify and propose any opportunities for improvement within the team and business that might improve efficiency, effectiveness and ultimately customer service levels. Experience/Knowledge Requirements for a Sales Administrator . Working knowledge of SAP . Experience with Salesforce or other CRM system . Experience in communicating and liaising with customers at a high standard . Great time management, ability to work to deadlines, and a super team player Benefits of the Sales Administrator: • 25 days annual leave plus statutory bank holidays • Excellent pension scheme • Up to 7 x base salary life insurance • Share incentive plan. • Enhanced Company sick pay • Company bonus scheme • Free on-site car parking • Various discounts via Perkbox
Mar 29, 2024
Full time
Sales Administrator Permanent Salary - Up to 25k Colwick Hours - Monday to Friday 8am 4pm The recruitment group is working with a global manufacturing brand that supplies the fuel, aerospace, scuba, medical, beverage, and fire extinguisher industries. My client aspires to create a clean and energy-efficient world along with being a very dynamic, innovative business and is looking for super stars to join their team. Purpose of the Sales Administrator The role will be to report to the sales operations manager and will be working in a customer service team who are extremely proactive, driven and always put the customer first. The ideal candidate will be required to actively seek out, identify, suggest, and then implement opportunities for continuous improvement to improve the delivery of customer service. Main duties and responsibilities of a Sales Administrator . Process orders received, monitor the progress of the order until they are delivered, having regard to customers' financial position, maintain contact with other departments and customers throughout & provide any necessary after-sales service. . Support the rest of the Sales Operations team with the handling of incoming enquiries and communication (via a shared email inbox), processing of customer orders promptly, and checking of orders processed by team members to ensure accuracy and completeness . Provide standard quotations from generic pricelists based on customer enquiry and where necessary/applicable, by clarifying any technical or commercial issues with the relevant departments. . Follow up and chase progress of all items contained within an order entry tracker, ensuring timely progression of all open enquiries and orders as part of customer excellence and customer first. . Identify and propose any opportunities for improvement within the team and business that might improve efficiency, effectiveness and ultimately customer service levels. Experience/Knowledge Requirements for a Sales Administrator . Working knowledge of SAP . Experience with Salesforce or other CRM system . Experience in communicating and liaising with customers at a high standard . Great time management, ability to work to deadlines, and a super team player Benefits of the Sales Administrator: • 25 days annual leave plus statutory bank holidays • Excellent pension scheme • Up to 7 x base salary life insurance • Share incentive plan. • Enhanced Company sick pay • Company bonus scheme • Free on-site car parking • Various discounts via Perkbox
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Mar 29, 2024
Full time
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
UK Power Networks (Operations) Ltd
Crawley, Sussex
Assistant Operational Accountant Reference Number 77435 This Assistant Operational Accountant will report to the Finance Manager - EPN / Trees / Connections Services and will work within our Finance directorate based in our Crawley office. You will be a permanent employee. You will attract a salary of 30,000.00 and a bonus of 7.5% Close Date: 12/04/2024 All applications will be reviewed after the close date. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: This role sits within the Business Partnering Finance team in the Finance Directorate and will support the EPN Finance Manager in delivering key performance metrics for the use of senior management within the business. Working closely with the Finance Manager, Management Accountant, and the wider business, it is a pivotal position to enable UKPN to drive down unit costs in line with our ED2 business plan. You will be responsible for assisting with month-end processes and delivering timely and accurate monthly management reports while gaining a thorough understanding of how the costs and volumes are processed through the various systems of record. Ensuring that accurate unit cost data is provided to the business on a monthly basis as well as ensuring that we can fulfil our regulatory reporting requirements. Dimensions: Network Operations East is responsible for approximately 170m of budget. The Asset Portfolio Plan, which is fundamental to this, has 50 individual lines which will need target costs to be calculated and used to monitor actual costs and variances. Not only will you generate improvements in terms of creating commercial analysis and improved communications, but you will create a consensus and mutual understanding between stakeholders, clear commitments, and improved efficiency. The position will require working in all three UKPN regions. Principle Accountabilities: Understand and feed in to the Performance Packs in Power BI. Use the key metrics to drive performance improvements by supporting the team and partnering with the Business. Use technical skills to process and analyse large amount of data with a desire to learn new packages and technologies in order to remain at the forefront of this fast moving field. Accurate and timely production of the monthly management accounts, ensuring they are produced on a true and fair basis. This will include posting appropriate journals (accruals, transfers) and looking for ways to improve the journal processes through faster data extraction and automation. Identify opportunities and areas for attention and help implement any improvements needed. Ensure accurate and timely data analysis is prepared to support the production of the Network Operations Management Accounts pack and Operation Performance Report. Actively participate in cross business reviews to compare unit cost data, understand the reasons for variances, cause and effect relationships. Document current business processes in order to define the nature of any hot-spots and work with the business to resolve these and deliver best in class processes, ensuring that the necessary controls are implemented as needed. Nature and Scope: You will play a pivotal role in supporting the financial operations of the organisation. Working closely with various departments, your primary objective will be to support the team in providing financial insights and analysis to aid decision-making processes. You will collaborate with stakeholders across the organisation to understand their needs and provide financial guidance to drive strategic initiatives. This role requires strong analytical skills, attention to detail, and the ability to communicate complex financial information effectively. It is anticipated that you will undertake this role with a high degree of autonomy, referring to your line manager for guidance or decisions as appropriate. Whilst the role is based at Crawley, to fully engage with business activities, this role may be expected to attend operational reviews and meetings at other UKPN locations. Knowledge, Skills, Qualifications & Experience: Part-qualified Accountant or someone looking to start a career in Accounting. Strong analytical skills with the ability to interpret complex financial data in a way which non-financial personnel understand and can act upon. Excellent communication and interpersonal skills, with the ability to maintain effective relationships with key stakeholders and the wider business. Attention to detail and accuracy in financial reporting and analysis. Ability to work independently and prioritise tasks in a fast-paced environment. A strong team player who is highly committed, enthusiastic and willing to go the extra-mile to provide support to their colleagues. Key Competencies: The successful candidate will be self-motivated & able to work under pressure. Ability to provide in-depth analysis of financial data to identify trends, variances, and areas for improvement. Support the team in providing actionable insights to enable strategic decision-making. Collaborate with stakeholders to understand their financial needs and objectives. Assist the team in analysing costs and unit cost efficiency to identify opportunities for cost savings and efficiency improvements. Assist in the preparation of budgets and forecasts, working closely with key stakeholders to ensure accuracy and alignment with organisational goals. Conduct ad hoc financial analysis and complete projects as required, providing support to the team on special initiatives or requests. Continuously evaluate and improve financial processes and procedures to enhance efficiency and effectiveness. The ability to work flexibly throughout the year is essential. A current driving license, with access to a car is desirable. The role offers an exciting opportunity to contribute to the financial success of the organisation by providing strategic insights and support to various departments. If you are a motivated individual with a strong financial background and a passion for driving business performance, we encourage you to apply and join our dynamic team. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt, ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 29, 2024
Full time
Assistant Operational Accountant Reference Number 77435 This Assistant Operational Accountant will report to the Finance Manager - EPN / Trees / Connections Services and will work within our Finance directorate based in our Crawley office. You will be a permanent employee. You will attract a salary of 30,000.00 and a bonus of 7.5% Close Date: 12/04/2024 All applications will be reviewed after the close date. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: This role sits within the Business Partnering Finance team in the Finance Directorate and will support the EPN Finance Manager in delivering key performance metrics for the use of senior management within the business. Working closely with the Finance Manager, Management Accountant, and the wider business, it is a pivotal position to enable UKPN to drive down unit costs in line with our ED2 business plan. You will be responsible for assisting with month-end processes and delivering timely and accurate monthly management reports while gaining a thorough understanding of how the costs and volumes are processed through the various systems of record. Ensuring that accurate unit cost data is provided to the business on a monthly basis as well as ensuring that we can fulfil our regulatory reporting requirements. Dimensions: Network Operations East is responsible for approximately 170m of budget. The Asset Portfolio Plan, which is fundamental to this, has 50 individual lines which will need target costs to be calculated and used to monitor actual costs and variances. Not only will you generate improvements in terms of creating commercial analysis and improved communications, but you will create a consensus and mutual understanding between stakeholders, clear commitments, and improved efficiency. The position will require working in all three UKPN regions. Principle Accountabilities: Understand and feed in to the Performance Packs in Power BI. Use the key metrics to drive performance improvements by supporting the team and partnering with the Business. Use technical skills to process and analyse large amount of data with a desire to learn new packages and technologies in order to remain at the forefront of this fast moving field. Accurate and timely production of the monthly management accounts, ensuring they are produced on a true and fair basis. This will include posting appropriate journals (accruals, transfers) and looking for ways to improve the journal processes through faster data extraction and automation. Identify opportunities and areas for attention and help implement any improvements needed. Ensure accurate and timely data analysis is prepared to support the production of the Network Operations Management Accounts pack and Operation Performance Report. Actively participate in cross business reviews to compare unit cost data, understand the reasons for variances, cause and effect relationships. Document current business processes in order to define the nature of any hot-spots and work with the business to resolve these and deliver best in class processes, ensuring that the necessary controls are implemented as needed. Nature and Scope: You will play a pivotal role in supporting the financial operations of the organisation. Working closely with various departments, your primary objective will be to support the team in providing financial insights and analysis to aid decision-making processes. You will collaborate with stakeholders across the organisation to understand their needs and provide financial guidance to drive strategic initiatives. This role requires strong analytical skills, attention to detail, and the ability to communicate complex financial information effectively. It is anticipated that you will undertake this role with a high degree of autonomy, referring to your line manager for guidance or decisions as appropriate. Whilst the role is based at Crawley, to fully engage with business activities, this role may be expected to attend operational reviews and meetings at other UKPN locations. Knowledge, Skills, Qualifications & Experience: Part-qualified Accountant or someone looking to start a career in Accounting. Strong analytical skills with the ability to interpret complex financial data in a way which non-financial personnel understand and can act upon. Excellent communication and interpersonal skills, with the ability to maintain effective relationships with key stakeholders and the wider business. Attention to detail and accuracy in financial reporting and analysis. Ability to work independently and prioritise tasks in a fast-paced environment. A strong team player who is highly committed, enthusiastic and willing to go the extra-mile to provide support to their colleagues. Key Competencies: The successful candidate will be self-motivated & able to work under pressure. Ability to provide in-depth analysis of financial data to identify trends, variances, and areas for improvement. Support the team in providing actionable insights to enable strategic decision-making. Collaborate with stakeholders to understand their financial needs and objectives. Assist the team in analysing costs and unit cost efficiency to identify opportunities for cost savings and efficiency improvements. Assist in the preparation of budgets and forecasts, working closely with key stakeholders to ensure accuracy and alignment with organisational goals. Conduct ad hoc financial analysis and complete projects as required, providing support to the team on special initiatives or requests. Continuously evaluate and improve financial processes and procedures to enhance efficiency and effectiveness. The ability to work flexibly throughout the year is essential. A current driving license, with access to a car is desirable. The role offers an exciting opportunity to contribute to the financial success of the organisation by providing strategic insights and support to various departments. If you are a motivated individual with a strong financial background and a passion for driving business performance, we encourage you to apply and join our dynamic team. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt, ask! We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Principal Engineer to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the technical expertise, project assurance and direction of project delivery. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Lead the provision of subject matter expert advice, input and support associated with the delivery of projects within the Projects team, for example reviewing and analysing engineering design proposals and make recommendations where appropriate. Collaborating with the Programme Manager, and Business Planning Project Lead, ensure delivery of projects and lead redesign delivery of projects where required. Oversight of business plans, budgets, and ensuring forecasts and reporting are sufficient. Skills and Experience Qualifications - Mechanical, Electrical or Building Services Degree To be successful in this role you will demonstrate: Proven experience of working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. Excellent knowledge of programme and project control processes and systems. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. Ability to create an inclusive and collaborative culture which values diversity and encourages openness, approachability, and sensitivity. Demonstrable experience of leading and driving process and other improvements, collecting and responding to feedback, innovating and delivering measurable results. Demonstrable experience of feeding into project risk management Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Mar 29, 2024
Full time
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Principal Engineer to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the technical expertise, project assurance and direction of project delivery. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Lead the provision of subject matter expert advice, input and support associated with the delivery of projects within the Projects team, for example reviewing and analysing engineering design proposals and make recommendations where appropriate. Collaborating with the Programme Manager, and Business Planning Project Lead, ensure delivery of projects and lead redesign delivery of projects where required. Oversight of business plans, budgets, and ensuring forecasts and reporting are sufficient. Skills and Experience Qualifications - Mechanical, Electrical or Building Services Degree To be successful in this role you will demonstrate: Proven experience of working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. Excellent knowledge of programme and project control processes and systems. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. Ability to create an inclusive and collaborative culture which values diversity and encourages openness, approachability, and sensitivity. Demonstrable experience of leading and driving process and other improvements, collecting and responding to feedback, innovating and delivering measurable results. Demonstrable experience of feeding into project risk management Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
AWE is currently recruiting for a Senior Electrical Engineer (Building Services) to deliver and lead professional engineering services, to enable the Principal Asset Engineer in fulfilment of the strategy for the upkeep of all assets and equipment AWE needs to deliver the mission. Location - Reading area Package - £42,650 - £65,000 (depending on your suitability and level of experience) As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation Assistance (T&C's apply) The Role: Apply extensive field and technical knowledge for the design intent, as-built standards and system performance through the asset's life cycle for the facility systems and structures. Interpret and deliver the requirements of complex and high-profile tasks (including troubleshooting, quoting, reporting, design, commissioning and handover as required) to make evidence-based engineering decisions to solve technical problems. Lead and advise engineers in the delivery of innovative solutions to complex engineering problems. Identify, escalate and manage risks arising from the condition of engineered systems and structures. Ensure adherence to the statutory and regulatory requirements associated with working in a highly regulated environment including Safe Systems of Work (SSoW). Engage with company delivery and administrative requirements, supporting performance management and team progress. Where appropriate, undertake additional roles such as Appointed Person, Asset Change Manager (corporate training provided). We would love to hear from individuals with the following: HNC/HND with suitable additional related experience. Affiliation to a recognised engineering institution. Experience in leading engineering delivery across infrastructure facilities in highly regulatory industries such as oil & gas, rail, aerospace, or chemical & explosive. A background in facility engineering and maintenance services throughout an asset's life cycle. Knowledge of electrical building services such as: LV/HV, HVAC, small power and lighting, lightning protection, ATEX, UPS etc. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Mar 29, 2024
Full time
AWE is currently recruiting for a Senior Electrical Engineer (Building Services) to deliver and lead professional engineering services, to enable the Principal Asset Engineer in fulfilment of the strategy for the upkeep of all assets and equipment AWE needs to deliver the mission. Location - Reading area Package - £42,650 - £65,000 (depending on your suitability and level of experience) As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Relocation Assistance (T&C's apply) The Role: Apply extensive field and technical knowledge for the design intent, as-built standards and system performance through the asset's life cycle for the facility systems and structures. Interpret and deliver the requirements of complex and high-profile tasks (including troubleshooting, quoting, reporting, design, commissioning and handover as required) to make evidence-based engineering decisions to solve technical problems. Lead and advise engineers in the delivery of innovative solutions to complex engineering problems. Identify, escalate and manage risks arising from the condition of engineered systems and structures. Ensure adherence to the statutory and regulatory requirements associated with working in a highly regulated environment including Safe Systems of Work (SSoW). Engage with company delivery and administrative requirements, supporting performance management and team progress. Where appropriate, undertake additional roles such as Appointed Person, Asset Change Manager (corporate training provided). We would love to hear from individuals with the following: HNC/HND with suitable additional related experience. Affiliation to a recognised engineering institution. Experience in leading engineering delivery across infrastructure facilities in highly regulatory industries such as oil & gas, rail, aerospace, or chemical & explosive. A background in facility engineering and maintenance services throughout an asset's life cycle. Knowledge of electrical building services such as: LV/HV, HVAC, small power and lighting, lightning protection, ATEX, UPS etc. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
Mar 29, 2024
Full time
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
Salary: £44,978 to £68,141 per annum Location: Croydon - (Hybrid working is possible) Hours: 36 per week Contract Type: Full Time We're currently looking for a client side (professionally qualified) Project Manager to join our Building Safety Team . This is an excellent opportunity for a chartered construction professional (Building or Quantity Surveyor) who has gained relevant experience of working on complex projects in private practice but is now looking to further develop their skills and knowledge working on the client side. Based in our Croydon office but with the opportunity for hybrid working, you'll join a team who are at the forefront of delivering major works, nationally, in the sector's most high-profile area. Being passionate about quality, you will be able to use your skills, knowledge and experience to procure, deliver and prioritise works to ensure our buildings are safe for residents. We'll look to you to carry out technically complex projects, ensuring that works are proportionate, of high quality and deliver good value, working collaboratively with contractors and consultants but being comfortable challenging technically and commercially where improvement opportunities present. Some of the key responsibilities will include: Supporting the team and wider business in understanding and delivering the requirements of the Building Safety Act 2022 for projects to existing buildings. Delivering complex projects, including remediation of external fabric of existing assets, from inception to completion. Taking personal responsibility for delivery and administering designated project work professionally and to a high standard. To take decisions from an asset, safety and financial perspective to achieve the desired outcomes of the project. Undertaking procurement of new contracts as necessary for projects in accordance with business and legislative guidelines. Planning and overseeing a programme of cladding inspections and ensure that they are planned effectively in advance to maximise efficiencies. Delivering high quality customer service, fully liaising with residents and keeping them informed with prompt and diligent response to enquiries, complaints and feedback. Ensuring projects are delivered with wider corporate objectives in mind such as sustainability. Work collaboratively with colleagues and all stakeholders from residents, FRS, Government and be able to provide reports and updates that are clear and relevant to the audience. Professionally qualified in a construction related discipline (MRICS, MCIOB, MCABE C.Build E, MIStructE, RIBA), you'll come to us with proven experience of preparing and delivering complex projects in dispersed locations to high levels of customer satisfaction. Sound knowledge and experience of all forms of building contracts and financial and budget management skills are also essential for the role. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Monday 1st April at midnight Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance.
Mar 29, 2024
Full time
Salary: £44,978 to £68,141 per annum Location: Croydon - (Hybrid working is possible) Hours: 36 per week Contract Type: Full Time We're currently looking for a client side (professionally qualified) Project Manager to join our Building Safety Team . This is an excellent opportunity for a chartered construction professional (Building or Quantity Surveyor) who has gained relevant experience of working on complex projects in private practice but is now looking to further develop their skills and knowledge working on the client side. Based in our Croydon office but with the opportunity for hybrid working, you'll join a team who are at the forefront of delivering major works, nationally, in the sector's most high-profile area. Being passionate about quality, you will be able to use your skills, knowledge and experience to procure, deliver and prioritise works to ensure our buildings are safe for residents. We'll look to you to carry out technically complex projects, ensuring that works are proportionate, of high quality and deliver good value, working collaboratively with contractors and consultants but being comfortable challenging technically and commercially where improvement opportunities present. Some of the key responsibilities will include: Supporting the team and wider business in understanding and delivering the requirements of the Building Safety Act 2022 for projects to existing buildings. Delivering complex projects, including remediation of external fabric of existing assets, from inception to completion. Taking personal responsibility for delivery and administering designated project work professionally and to a high standard. To take decisions from an asset, safety and financial perspective to achieve the desired outcomes of the project. Undertaking procurement of new contracts as necessary for projects in accordance with business and legislative guidelines. Planning and overseeing a programme of cladding inspections and ensure that they are planned effectively in advance to maximise efficiencies. Delivering high quality customer service, fully liaising with residents and keeping them informed with prompt and diligent response to enquiries, complaints and feedback. Ensuring projects are delivered with wider corporate objectives in mind such as sustainability. Work collaboratively with colleagues and all stakeholders from residents, FRS, Government and be able to provide reports and updates that are clear and relevant to the audience. Professionally qualified in a construction related discipline (MRICS, MCIOB, MCABE C.Build E, MIStructE, RIBA), you'll come to us with proven experience of preparing and delivering complex projects in dispersed locations to high levels of customer satisfaction. Sound knowledge and experience of all forms of building contracts and financial and budget management skills are also essential for the role. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Monday 1st April at midnight Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance.
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
Mar 29, 2024
Full time
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
Are you an Experienced Customer Service Representative looking for a new challenge that doesn't involve High volume inbound calls? Are you looking for a role that offers a clear progression pathway and continued support within a friendly team? If you like building relationships and always put the customer first, apply today and we will be in touch! Customer Service Account Manager Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Profit Share Scheme. INDMANJ
Mar 29, 2024
Full time
Are you an Experienced Customer Service Representative looking for a new challenge that doesn't involve High volume inbound calls? Are you looking for a role that offers a clear progression pathway and continued support within a friendly team? If you like building relationships and always put the customer first, apply today and we will be in touch! Customer Service Account Manager Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Profit Share Scheme. INDMANJ