One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
A reputable and long-standing property and construction consultancy, with over 150 years of experience in the industry, is seeking a Senior Project Manager to join their team in Maidenhead. The role entails overseeing a diverse portfolio of projects encompassing commercial, residential, hospitality, education, and more. As a Senior Project Manager, your role will involve overseeing projects from th click apply for full job details
Apr 18, 2024
Full time
A reputable and long-standing property and construction consultancy, with over 150 years of experience in the industry, is seeking a Senior Project Manager to join their team in Maidenhead. The role entails overseeing a diverse portfolio of projects encompassing commercial, residential, hospitality, education, and more. As a Senior Project Manager, your role will involve overseeing projects from th click apply for full job details
We have a fantastic and exciting opportunity, we are currently recruiting a Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Bristol, BS34 7PA. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Thursday 07:30 - 16:00 Fridays - 07:30 - 12:00 About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity, we are currently recruiting a Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Bristol, BS34 7PA. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Thursday 07:30 - 16:00 Fridays - 07:30 - 12:00 About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Leatherhead, KT22 7TW. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Thursday & Friday 08:00 - 20:00 24 Hours 13.64 per hour About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Leatherhead, KT22 7TW. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Thursday & Friday 08:00 - 20:00 24 Hours 13.64 per hour About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Head of Supply Chain & Procurement - LSL Financial Services Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest Mortgage and Protection Network in the UK with some 950 firms as business partners and circa 3000 advisors working alongside us and jointly amounting to some 11% of the mortgage market share in the UK. The FS division also includes TMA, Direct Life and Linear Financial Solutions. We are keen to recruit a Head of Supply Chain & Procurement (reporting to our Chief Finance Officer) in what is a new role within our growing business. This role presents an exciting opportunity for a Supply Chain and Procurement professional to contribute to the success of our Financial Services Division by ensuring optimum outcomes for the business. The role will be based partly out of our HQ site on the Birmingham Business Park in Solihull or our offices in Chippenham, Wiltshire although we are more than happy with a combination of Office and Home Working (hybrid) and may even consider remote working with occasional visits to our office locations for the right individual (UK only) . Role Purpose: Define and lead the implementation of the Financial Services Division supplier procurement and management strategy in collaboration with key stakeholders. Collaborate with the executive relationship/strategic owner to effectively manage commercial relationships and negotiate contracts with key suppliers, ensuring optimal outcomes for the business. Implement monitoring mechanisms to track and report on key supply chain risk indicators and to support management within risk appetite Lead the classification and evaluation of existing and new suppliers and ensure that appropriate and proportionate systems and controls are in place. Collaborate with cross-functional teams, including legal, IT, and Risk functions, to implement risk mitigation measures effectively. Define a strategically led tender process for new supplier relationships, leveraging insights from commercial and technical assessments to make informed recommendations. Maintain an 'audit ready 'repository for contracts, files, and documentation for future reference, ensuring transparency and accountability and ensuring that contracts are regularly reviewed. Manage and maintain relationships with existing Tier 1 suppliers and ensure effective management by the Execuitve team so that contracted standards and SLAs are met or exceeded. Establish and manage value for money reviews of existing contracts and arrangements including services provided to the business by LSL Group Ensure that all part of the supply chain meet or exceed the Group ESG risk appetite. Main Accountabilities: Establish a FSD wide supply changing management policy and ensure adherence to core principles and standards. Manage operational reviews of supplier performance, developing KRIs and KPIs to monitor, challenge and identify opportunities for continuous improvement. Evaluate and report on supplier capabilities, pricing, and quality to ensure alignment with business needs and standards. Support the accountable Executive in negotiations with key suppliers Develop working relationships with Contracts Managers and Suppliers so that good working practices are introduced, maintained/improved and roles and responsibilities are clearly set out and robust. Knowledge & Expertise: Excellent organisational and multi-tasking skills including the ability to prioritise and schedule own workload. Initiative-taking resourceful and thorough and capable of working under time pressure, both independently and part of a team with minimum supervision. Awareness of relevant legislative and regulatory corporate governance. Strong leadership and motivational skills Ability to lead and deliver change and contribute to culture change successfully, including guiding first line teams to a mature state. Good verbal and written communication skills and able to communicate effectively at all levels. Excellent organisational and multi-tasking skills including the ability to prioritise and schedule own workload. Self-motivated resourceful and thorough and capable of working under time pressure, both independently and part of a team with minimum supervision. Awareness of relevant legislative and regulatory corporate governance Ability to manage confidential and sensitive issues. Report writing and policy creation and communication. Ability to quickly learn new procedures, skills, and techniques. Ability to function in a high paced environment to meet high pressure deadlines. Ability to build and maintain strong working relationships Experience and Qualifications required: Educated to degree level or equivalent practical experience, complemented by a minimum of 5 years in procurement or related roles. The ability to maintain supplier and contract information in Microsoft SharePoint Higher level MS Office/ 365 skills Preferred qualifications: CIPS Level 3 Advanced Certificate in Procurement and Supply Operations Knowledge of the Digital Operational Resilience Act (DORA) and forthcoming UK Critical Third-Party regulation or similar regulatory frameworks related to operational resilience in the financial sector. Salary and Benefits - £60,000 - £70,000 DOE and negotiable Benefits to include enhanced pension, healthcare and share incentives when available. Based on the Birmingham Business Park in Solihull or our offices in Chippenham, Wiltshire although we are more than happy with a combination of Office and Home Working (hybrid) and may even consider remote working with occasional visits to our office locations for the right individual (UK only) . We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know. LSL are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Apr 18, 2024
Full time
Head of Supply Chain & Procurement - LSL Financial Services Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest Mortgage and Protection Network in the UK with some 950 firms as business partners and circa 3000 advisors working alongside us and jointly amounting to some 11% of the mortgage market share in the UK. The FS division also includes TMA, Direct Life and Linear Financial Solutions. We are keen to recruit a Head of Supply Chain & Procurement (reporting to our Chief Finance Officer) in what is a new role within our growing business. This role presents an exciting opportunity for a Supply Chain and Procurement professional to contribute to the success of our Financial Services Division by ensuring optimum outcomes for the business. The role will be based partly out of our HQ site on the Birmingham Business Park in Solihull or our offices in Chippenham, Wiltshire although we are more than happy with a combination of Office and Home Working (hybrid) and may even consider remote working with occasional visits to our office locations for the right individual (UK only) . Role Purpose: Define and lead the implementation of the Financial Services Division supplier procurement and management strategy in collaboration with key stakeholders. Collaborate with the executive relationship/strategic owner to effectively manage commercial relationships and negotiate contracts with key suppliers, ensuring optimal outcomes for the business. Implement monitoring mechanisms to track and report on key supply chain risk indicators and to support management within risk appetite Lead the classification and evaluation of existing and new suppliers and ensure that appropriate and proportionate systems and controls are in place. Collaborate with cross-functional teams, including legal, IT, and Risk functions, to implement risk mitigation measures effectively. Define a strategically led tender process for new supplier relationships, leveraging insights from commercial and technical assessments to make informed recommendations. Maintain an 'audit ready 'repository for contracts, files, and documentation for future reference, ensuring transparency and accountability and ensuring that contracts are regularly reviewed. Manage and maintain relationships with existing Tier 1 suppliers and ensure effective management by the Execuitve team so that contracted standards and SLAs are met or exceeded. Establish and manage value for money reviews of existing contracts and arrangements including services provided to the business by LSL Group Ensure that all part of the supply chain meet or exceed the Group ESG risk appetite. Main Accountabilities: Establish a FSD wide supply changing management policy and ensure adherence to core principles and standards. Manage operational reviews of supplier performance, developing KRIs and KPIs to monitor, challenge and identify opportunities for continuous improvement. Evaluate and report on supplier capabilities, pricing, and quality to ensure alignment with business needs and standards. Support the accountable Executive in negotiations with key suppliers Develop working relationships with Contracts Managers and Suppliers so that good working practices are introduced, maintained/improved and roles and responsibilities are clearly set out and robust. Knowledge & Expertise: Excellent organisational and multi-tasking skills including the ability to prioritise and schedule own workload. Initiative-taking resourceful and thorough and capable of working under time pressure, both independently and part of a team with minimum supervision. Awareness of relevant legislative and regulatory corporate governance. Strong leadership and motivational skills Ability to lead and deliver change and contribute to culture change successfully, including guiding first line teams to a mature state. Good verbal and written communication skills and able to communicate effectively at all levels. Excellent organisational and multi-tasking skills including the ability to prioritise and schedule own workload. Self-motivated resourceful and thorough and capable of working under time pressure, both independently and part of a team with minimum supervision. Awareness of relevant legislative and regulatory corporate governance Ability to manage confidential and sensitive issues. Report writing and policy creation and communication. Ability to quickly learn new procedures, skills, and techniques. Ability to function in a high paced environment to meet high pressure deadlines. Ability to build and maintain strong working relationships Experience and Qualifications required: Educated to degree level or equivalent practical experience, complemented by a minimum of 5 years in procurement or related roles. The ability to maintain supplier and contract information in Microsoft SharePoint Higher level MS Office/ 365 skills Preferred qualifications: CIPS Level 3 Advanced Certificate in Procurement and Supply Operations Knowledge of the Digital Operational Resilience Act (DORA) and forthcoming UK Critical Third-Party regulation or similar regulatory frameworks related to operational resilience in the financial sector. Salary and Benefits - £60,000 - £70,000 DOE and negotiable Benefits to include enhanced pension, healthcare and share incentives when available. Based on the Birmingham Business Park in Solihull or our offices in Chippenham, Wiltshire although we are more than happy with a combination of Office and Home Working (hybrid) and may even consider remote working with occasional visits to our office locations for the right individual (UK only) . We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know. LSL are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
We have a fantastic and exciting opportunity, currently recruiting Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Barrow, LA14 1AF. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday Occasional Sundays (on rotation) Shifts starting from 05:30am - 21:30pm Contracts available from 40 - 48 hours per week. About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity, currently recruiting Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Barrow, LA14 1AF. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday Occasional Sundays (on rotation) Shifts starting from 05:30am - 21:30pm Contracts available from 40 - 48 hours per week. About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Apr 18, 2024
Full time
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We ve already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that outperforms the current best of breed! We ve achieved a lot, but need outstanding people to help us do more. Quadris are looking for a highly organised individual to join us as an Operations Support Administrator based in Stockport on a full-time, permanent basis. In return, you will receive a competitive salary of circa £25,000 per annum depending on experience. The Operations Support Administrator role: The key purpose of the job is to provide administration support to several of our core business operations through effective coordination, planning, and administration. This includes but is not limited to the resource scheduling of our technical teams, creation of quotations for our customers, sales order and purchase order processing, and the co-ordination and administration of our property and facilities. It is a varied role that requires a highly organised individual who understands the importance of planning, process, working to deadlines and quality standards. As our Operations Support Administrator, some of your responsibilities will include: ?Regular communication across all business areas to ensure efficient administration processes that support effective operational service delivery, and to our company standards Processing new sales opportunities for the Account Managers in our CRM system, including creation of quotations, and sending these to the customers once approved Sales order processing, and purchase order processing for customer orders into our professional services automation (PSA) system Responsibility for ensuring client agreements are correctly entered into our PSA system ready for go-live delivery of critical IT managed services Scheduling of all renewals and technology maintenance tasks in line with client agreements Using data driven reporting to monitor client licence usage against agreement numbers, and trigger pricing reviews with internal account managers where appropriate Scheduling resource across our teams, to include shift rotas, on-call rotas, maintenance work, site visits, training sessions and leave Supporting scheduling across all department areas including working collaboratively with our HR & People Development, Projects, and Alerts & Maintenance Teams Liaising with 3rd party suppliers, monitoring our services agreements with them, and the scheduling of their services in line with our internal audit schedule Responsibility for our asset management administration for both Quadris and customer assets Administering a goods in/out process of equipment deliveries from receipt of goods, through to entry into our asset management system (may involve visits off-site) Maintaining all documentation and processes in line with our company quality standards Organisation of the dispatch and delivery of goods to Quadris and on to our customer sites as appropriate In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Management Team Skills and Qualifications you ll need to become our Operations Support Administrator: Passionate about service standards Strong experience in planning and organising your time, and that of others and in a positive manner Proven ability to effectively multi-task Relationship building skills excellent ability to work well and flexibly within a team structure Excellent written and verbal communication skills Maths & English to minimum grade C/5 Ability to work on own initiative to a high level of accuracy and attention to detail, and to meet deadlines Customer Care - Capable of delivering results, and meeting customer expectations through effective planning and administration Ability to contribute ideas and suggestions for improvements in order to achieve more effective working practises Well presented, professional appearance and attitude with a positive and professional approach Excellent time keeping skills Discretion in dealing with confidential information Good IT Skills, with proficiency in Microsoft 365 Products, particularly Excel We take care of our people by offering: 25 days paid leave + Bank Holidays (rising with length of service) Contributory Pension Scheme, tiered contributions rising to 7% with length of service Death-in-Service Benefit x4 annual salary (after 3-month qualifying period) Company sick pay (after qualifying period) Free independent financial wellbeing advice when you join us Tailored personal development plans and career journey planning Fully/Partially Funded training Subject to agreement with your Line Manager/Business Needs Free parking Environment that focuses on your wellbeing Free vitamins to keep you fit and healthy, Free refreshments, Free fruit We would love to hear from you, so please click 'apply' now to become our Operations Support Administrator!
Apr 18, 2024
Full time
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We ve already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that outperforms the current best of breed! We ve achieved a lot, but need outstanding people to help us do more. Quadris are looking for a highly organised individual to join us as an Operations Support Administrator based in Stockport on a full-time, permanent basis. In return, you will receive a competitive salary of circa £25,000 per annum depending on experience. The Operations Support Administrator role: The key purpose of the job is to provide administration support to several of our core business operations through effective coordination, planning, and administration. This includes but is not limited to the resource scheduling of our technical teams, creation of quotations for our customers, sales order and purchase order processing, and the co-ordination and administration of our property and facilities. It is a varied role that requires a highly organised individual who understands the importance of planning, process, working to deadlines and quality standards. As our Operations Support Administrator, some of your responsibilities will include: ?Regular communication across all business areas to ensure efficient administration processes that support effective operational service delivery, and to our company standards Processing new sales opportunities for the Account Managers in our CRM system, including creation of quotations, and sending these to the customers once approved Sales order processing, and purchase order processing for customer orders into our professional services automation (PSA) system Responsibility for ensuring client agreements are correctly entered into our PSA system ready for go-live delivery of critical IT managed services Scheduling of all renewals and technology maintenance tasks in line with client agreements Using data driven reporting to monitor client licence usage against agreement numbers, and trigger pricing reviews with internal account managers where appropriate Scheduling resource across our teams, to include shift rotas, on-call rotas, maintenance work, site visits, training sessions and leave Supporting scheduling across all department areas including working collaboratively with our HR & People Development, Projects, and Alerts & Maintenance Teams Liaising with 3rd party suppliers, monitoring our services agreements with them, and the scheduling of their services in line with our internal audit schedule Responsibility for our asset management administration for both Quadris and customer assets Administering a goods in/out process of equipment deliveries from receipt of goods, through to entry into our asset management system (may involve visits off-site) Maintaining all documentation and processes in line with our company quality standards Organisation of the dispatch and delivery of goods to Quadris and on to our customer sites as appropriate In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Management Team Skills and Qualifications you ll need to become our Operations Support Administrator: Passionate about service standards Strong experience in planning and organising your time, and that of others and in a positive manner Proven ability to effectively multi-task Relationship building skills excellent ability to work well and flexibly within a team structure Excellent written and verbal communication skills Maths & English to minimum grade C/5 Ability to work on own initiative to a high level of accuracy and attention to detail, and to meet deadlines Customer Care - Capable of delivering results, and meeting customer expectations through effective planning and administration Ability to contribute ideas and suggestions for improvements in order to achieve more effective working practises Well presented, professional appearance and attitude with a positive and professional approach Excellent time keeping skills Discretion in dealing with confidential information Good IT Skills, with proficiency in Microsoft 365 Products, particularly Excel We take care of our people by offering: 25 days paid leave + Bank Holidays (rising with length of service) Contributory Pension Scheme, tiered contributions rising to 7% with length of service Death-in-Service Benefit x4 annual salary (after 3-month qualifying period) Company sick pay (after qualifying period) Free independent financial wellbeing advice when you join us Tailored personal development plans and career journey planning Fully/Partially Funded training Subject to agreement with your Line Manager/Business Needs Free parking Environment that focuses on your wellbeing Free vitamins to keep you fit and healthy, Free refreshments, Free fruit We would love to hear from you, so please click 'apply' now to become our Operations Support Administrator!
Salary: London - 30,209 to 35,009/ East/Mid/South West - 27,509 to 31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occas ionally.
Apr 18, 2024
Contractor
Salary: London - 30,209 to 35,009/ East/Mid/South West - 27,509 to 31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occas ionally.
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 18, 2024
Full time
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
We have a fantastic and exciting opportunity for a Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday 06:00 - 15:00 & 11:00 - 20:00 (on rotation) 13.25 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity for a Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday 06:00 - 15:00 & 11:00 - 20:00 (on rotation) 13.25 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI s are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Apr 18, 2024
Full time
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI s are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning online learning materials Support with professional membership costs INDHS
Information Governance Manager £39,000 Part time 3 days a week Onsite London Sue Hill Recruitment are pleased to be working with a property company looking for a new key member for their evolving team, focused on information governance, including data protection, for the UK property business and group team activities click apply for full job details
Apr 18, 2024
Full time
Information Governance Manager £39,000 Part time 3 days a week Onsite London Sue Hill Recruitment are pleased to be working with a property company looking for a new key member for their evolving team, focused on information governance, including data protection, for the UK property business and group team activities click apply for full job details
Graduate Building Surveyor My client are currently looking for a Graduate Building Surveyor where you will be joining a growing team, delivering into various Building Surveying practices within a commercial setting. You will have complete support on your journey to achieve your Assessment of Professional Competence (APC) The Main Objectives - Undertake Building Surveys to assess the construction and condition of buildings of varying ages within multiple sectors (residential, commercial, industrial, retail, healthcare, education, leisure and local authority) - Undertake Schedule of Conditions to established RICS standards - Monitoring the deterioration or defects within a property and preparing Schedules of Work - Contract Administration (JCT, NEC etc) - Experience in Party Wall surveying & Principal Designer roles preferable, but not essential - Implement the company strategy in commercial, managerial and technical aspects - Programme activities and allocate resources to ensure agreed deadlines are met - Advising clients about building/property issues, which can include technical, financial, legal, environmental/sustainability, Building Regulations and restoration matters What do you need? Degree qualified (RICS accredited ideally) Some previous consultancy experience would be beneficial Dedicated to APC progression and development A confident communicator Both written and verbal You will get: - Company pension scheme - Bonus scheme twice a year - 25-days holiday plus bank holidays - A professional but fun and relaxed working environment - Opportunities for continued professional development - Employee assistance programme What to do next? We are expecting a huge response to this exciting opportunity so if you do not want to miss out, apply now, or get in contact with Jack James on (phone number removed). We look forward to hearing from you today.
Apr 18, 2024
Full time
Graduate Building Surveyor My client are currently looking for a Graduate Building Surveyor where you will be joining a growing team, delivering into various Building Surveying practices within a commercial setting. You will have complete support on your journey to achieve your Assessment of Professional Competence (APC) The Main Objectives - Undertake Building Surveys to assess the construction and condition of buildings of varying ages within multiple sectors (residential, commercial, industrial, retail, healthcare, education, leisure and local authority) - Undertake Schedule of Conditions to established RICS standards - Monitoring the deterioration or defects within a property and preparing Schedules of Work - Contract Administration (JCT, NEC etc) - Experience in Party Wall surveying & Principal Designer roles preferable, but not essential - Implement the company strategy in commercial, managerial and technical aspects - Programme activities and allocate resources to ensure agreed deadlines are met - Advising clients about building/property issues, which can include technical, financial, legal, environmental/sustainability, Building Regulations and restoration matters What do you need? Degree qualified (RICS accredited ideally) Some previous consultancy experience would be beneficial Dedicated to APC progression and development A confident communicator Both written and verbal You will get: - Company pension scheme - Bonus scheme twice a year - 25-days holiday plus bank holidays - A professional but fun and relaxed working environment - Opportunities for continued professional development - Employee assistance programme What to do next? We are expecting a huge response to this exciting opportunity so if you do not want to miss out, apply now, or get in contact with Jack James on (phone number removed). We look forward to hearing from you today.
Working Foremen Luxury Residential Fit Out 23ph - 25ph CIS Central London Start: May 7th 2024 Contract: 25 weeks Our client is a reputable builder, who specialise in the Central London residential renovation and refurbishment sector. They have been appointed as the principle contractor for a 500,000 fit out of a Knightsbridge property and will require a freelance Working Foreman for a period of 25 weeks. The project starts on 7th May. As the Working Foreman, you will manage the day-to-day site activities, coordinate materials, supervise the trades, and undertake some of the joinery work using your carpentry skills. This role will suit someone from a carpentry background who has experience within high end residential. The reputation of this company has soared recently. They are winning work through recommendations from existing clients, who have been impressed with the quality of their work and excellence of service. Interested? This position is also known as Carpenter Foreman, Site Manager, General Foreman, Site Supervisor. Please contact Paul Cunningham, Borne Resourcing.
Apr 18, 2024
Contractor
Working Foremen Luxury Residential Fit Out 23ph - 25ph CIS Central London Start: May 7th 2024 Contract: 25 weeks Our client is a reputable builder, who specialise in the Central London residential renovation and refurbishment sector. They have been appointed as the principle contractor for a 500,000 fit out of a Knightsbridge property and will require a freelance Working Foreman for a period of 25 weeks. The project starts on 7th May. As the Working Foreman, you will manage the day-to-day site activities, coordinate materials, supervise the trades, and undertake some of the joinery work using your carpentry skills. This role will suit someone from a carpentry background who has experience within high end residential. The reputation of this company has soared recently. They are winning work through recommendations from existing clients, who have been impressed with the quality of their work and excellence of service. Interested? This position is also known as Carpenter Foreman, Site Manager, General Foreman, Site Supervisor. Please contact Paul Cunningham, Borne Resourcing.
With a team comprising many recognised industry leaders, we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes. We provide a bespoke professional service to clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do. Overview Our work portfolio includes: Environment Management and Consents Support for HS2, Crossrail and Transport for London; iconic large scale property developments and urban regeneration schemes such as Barking Riverside and consents support for the construction delivery of HS2 Curzon St, Birmingham. We carry out a wide range of bespoke planning and environmental assessments - everything from air quality monitoring, Environmental Statement reviews, through to environment management and consents on large scale projects. We are seeking an energetic, enthusiastic and experienced Principal Consultant/Associate Director to work within our Environmental Management and Consents team in Birmingham (or alternatively a London location could be considered), delivering and managing projects and helping to grow our business in this area as well as to further build our market presence. The Role The positions are for enthusiastic and motivated Principals/ Associate Director who will be part of the Environmental Management and Consents team and work closely with the business unit lead. The ideal candidates will be comfortable in attending client's sites, travelling to them and conducting meetings with their staff as necessary. We are looking for Environment Management and Consents experience in delivery, delivering training to a range of audiences and ideally construction experience. All roles will work closely with our internal teams (including Planning, Acoustics, Air Quality, Digital Delivery, Ecology and EIA Infrastructure and Property) and a wide range of external partners, to deliver across a range of projects. We would expect the candidate to have specialist knowledge in one or more of the following: Preparation and delivery of Environment Management Plans and Consent Management Plans and maintaining consents registers; Preparation of material to support pre- submission discussions; Liaison with Consenting Authorities; and Construction knowledge and background working through design and construction sequencing; and Integrated Management Systems including Environment management processes. Principals will be expected to lead or contribute to bids for projects of all scales. Their role within project delivery may be as project director, project manager, framework manager and/or technical lead. They would also be expected to assist with the training / mentoring of junior members of the team. Demonstrable knowledge of environment management and consents. Consultancy requires knowledge of project management techniques and methodologies. We expect all candidates to have a passion for project delivery, ensuring client satisfaction is achieved on time and within budget. The Candidates We expect the successful Principal candidates will: Have 8+ years of relevant experience within the environment, planning and sustainability sectors; Demonstrable experience of writing CoCPs Ability to monitor and report on consents KPI data; Ability to develop and provide consent related supporting materials such as consent briefings/handovers and consent plans; an active network of contacts in Environmental Management and Consents sectors; and have project management and people management experience.
Apr 18, 2024
Full time
With a team comprising many recognised industry leaders, we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes. We provide a bespoke professional service to clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do. Overview Our work portfolio includes: Environment Management and Consents Support for HS2, Crossrail and Transport for London; iconic large scale property developments and urban regeneration schemes such as Barking Riverside and consents support for the construction delivery of HS2 Curzon St, Birmingham. We carry out a wide range of bespoke planning and environmental assessments - everything from air quality monitoring, Environmental Statement reviews, through to environment management and consents on large scale projects. We are seeking an energetic, enthusiastic and experienced Principal Consultant/Associate Director to work within our Environmental Management and Consents team in Birmingham (or alternatively a London location could be considered), delivering and managing projects and helping to grow our business in this area as well as to further build our market presence. The Role The positions are for enthusiastic and motivated Principals/ Associate Director who will be part of the Environmental Management and Consents team and work closely with the business unit lead. The ideal candidates will be comfortable in attending client's sites, travelling to them and conducting meetings with their staff as necessary. We are looking for Environment Management and Consents experience in delivery, delivering training to a range of audiences and ideally construction experience. All roles will work closely with our internal teams (including Planning, Acoustics, Air Quality, Digital Delivery, Ecology and EIA Infrastructure and Property) and a wide range of external partners, to deliver across a range of projects. We would expect the candidate to have specialist knowledge in one or more of the following: Preparation and delivery of Environment Management Plans and Consent Management Plans and maintaining consents registers; Preparation of material to support pre- submission discussions; Liaison with Consenting Authorities; and Construction knowledge and background working through design and construction sequencing; and Integrated Management Systems including Environment management processes. Principals will be expected to lead or contribute to bids for projects of all scales. Their role within project delivery may be as project director, project manager, framework manager and/or technical lead. They would also be expected to assist with the training / mentoring of junior members of the team. Demonstrable knowledge of environment management and consents. Consultancy requires knowledge of project management techniques and methodologies. We expect all candidates to have a passion for project delivery, ensuring client satisfaction is achieved on time and within budget. The Candidates We expect the successful Principal candidates will: Have 8+ years of relevant experience within the environment, planning and sustainability sectors; Demonstrable experience of writing CoCPs Ability to monitor and report on consents KPI data; Ability to develop and provide consent related supporting materials such as consent briefings/handovers and consent plans; an active network of contacts in Environmental Management and Consents sectors; and have project management and people management experience.
Self-Storage Store Manager Salary: up to 37,000 + bonus Location: West London We are seeking a dynamic sales driven Self Storage Store Manager to join a growing Self Storage company. The Store Manager will be responsible for overseeing all aspects of the self-storage facility, including managing daily operations, maximising occupancy rates, facility upkeep, and providing exceptional customer service. Key Responsibilities: Manage day-to-day operations of the self-storage facility, including opening and closing procedures, facility maintenance, and security protocols. Develop and implement strategies to attract and retain customers, ensuring high occupancy rates and maximising revenue. Provide excellent customer service, addressing inquiries, concerns, and requests in a timely and professional manner. Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with company policies and procedures. Manage rental agreements, process payments, and maintain accurate records of customer accounts. Monitor and manage inventory levels, ordering supplies as needed to maintain operational efficiency. Qualifications: Previous experience in a management role, preferably in the self-storage industry or a related field. Strong leadership skills with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with a customer-focused approach. Proficiency in computer applications, including Microsoft Office Suite and property management software. Detail-oriented with strong organizational and multitasking abilities. Ability to work independently and make sound decisions in a fast-paced environment. Knowledge of relevant regulations and compliance standards.
Apr 18, 2024
Full time
Self-Storage Store Manager Salary: up to 37,000 + bonus Location: West London We are seeking a dynamic sales driven Self Storage Store Manager to join a growing Self Storage company. The Store Manager will be responsible for overseeing all aspects of the self-storage facility, including managing daily operations, maximising occupancy rates, facility upkeep, and providing exceptional customer service. Key Responsibilities: Manage day-to-day operations of the self-storage facility, including opening and closing procedures, facility maintenance, and security protocols. Develop and implement strategies to attract and retain customers, ensuring high occupancy rates and maximising revenue. Provide excellent customer service, addressing inquiries, concerns, and requests in a timely and professional manner. Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with company policies and procedures. Manage rental agreements, process payments, and maintain accurate records of customer accounts. Monitor and manage inventory levels, ordering supplies as needed to maintain operational efficiency. Qualifications: Previous experience in a management role, preferably in the self-storage industry or a related field. Strong leadership skills with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with a customer-focused approach. Proficiency in computer applications, including Microsoft Office Suite and property management software. Detail-oriented with strong organizational and multitasking abilities. Ability to work independently and make sound decisions in a fast-paced environment. Knowledge of relevant regulations and compliance standards.
Summary Are you knowledgeable, creative and ready to build your skills with the National Trust? We're looking for an Assistant Curator whose knowledge and insight will inspire our understanding, care and celebration of some of the UK's best-loved historic houses, gardens, landscapes and collections of art and precious objects. You'll also support and build our capability and capacity to gather and use oral histories across National Trust properties. If you'd like more information about this role before applying, please contact What it's like to work here You'll be part of the National Trust's London & South East Consultancy: a multidisciplinary team of experts, from curators and coastal specialists to project managers and archaeologists, who provide specialist consultancy support to the places we care for, to help make things happen. As this role covers the London & South East region, your contractual place of work will be one of the National Trust consultancy offices. We can discuss the best location at interview. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing You'll join a team of Cultural Heritage Curators, working closely with property-based teams and providing all aspects of curatorial support. You'll use your knowledge of cultural heritage to inspire colleagues and help them engage people with places. You'll develop high quality interpretation and create diverse and inclusive experiences for existing and new audiences. You'll build positive working relationships with colleagues across the National Trust, and with external partners. You'll spend two days per week supporting the work of the National Trust's sound archive in London, coordinating requests for oral history help and training from NT properties and projects. You'll co-ordinate a bursary for oral history, as well as work with external and academic partners. You'll also help to manage oral history guidance, including compliance and GDPR, equipment, and deposits with the British Library. You'll be thinking about how to embed oral histories into our collections, and use them for engagement through publications, exhibitions, onsite interpretation and online access. You'll also be exploring potential research partnerships and funding bids. You don't need to have all the knowledge, skills and experience listed in the role profile to apply. The successful candidate will be supported through induction, and a generous programme of curatorial CPD. Who we're looking for We'd love to hear from you if this sounds like you: Confident and knowledgeable in one or more of the following areas: history, art and design history, architectural history, landscape history, museum studies, cultural heritage and social history Experience or interest in oral history Experience developing engaging and accessible interpretation and visitor information Up to date with standards, guidance and innovations relating to the care and management of collections, buildings or landscapes an effective communicator, able to build good working relationships good at listening, building trust and giving a high-quality service to colleagues someone with an eye for detail, good organisational skills and able to work at pace and keep to time champion inclusion and always think 'everyone welcome' The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Apr 18, 2024
Full time
Summary Are you knowledgeable, creative and ready to build your skills with the National Trust? We're looking for an Assistant Curator whose knowledge and insight will inspire our understanding, care and celebration of some of the UK's best-loved historic houses, gardens, landscapes and collections of art and precious objects. You'll also support and build our capability and capacity to gather and use oral histories across National Trust properties. If you'd like more information about this role before applying, please contact What it's like to work here You'll be part of the National Trust's London & South East Consultancy: a multidisciplinary team of experts, from curators and coastal specialists to project managers and archaeologists, who provide specialist consultancy support to the places we care for, to help make things happen. As this role covers the London & South East region, your contractual place of work will be one of the National Trust consultancy offices. We can discuss the best location at interview. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing You'll join a team of Cultural Heritage Curators, working closely with property-based teams and providing all aspects of curatorial support. You'll use your knowledge of cultural heritage to inspire colleagues and help them engage people with places. You'll develop high quality interpretation and create diverse and inclusive experiences for existing and new audiences. You'll build positive working relationships with colleagues across the National Trust, and with external partners. You'll spend two days per week supporting the work of the National Trust's sound archive in London, coordinating requests for oral history help and training from NT properties and projects. You'll co-ordinate a bursary for oral history, as well as work with external and academic partners. You'll also help to manage oral history guidance, including compliance and GDPR, equipment, and deposits with the British Library. You'll be thinking about how to embed oral histories into our collections, and use them for engagement through publications, exhibitions, onsite interpretation and online access. You'll also be exploring potential research partnerships and funding bids. You don't need to have all the knowledge, skills and experience listed in the role profile to apply. The successful candidate will be supported through induction, and a generous programme of curatorial CPD. Who we're looking for We'd love to hear from you if this sounds like you: Confident and knowledgeable in one or more of the following areas: history, art and design history, architectural history, landscape history, museum studies, cultural heritage and social history Experience or interest in oral history Experience developing engaging and accessible interpretation and visitor information Up to date with standards, guidance and innovations relating to the care and management of collections, buildings or landscapes an effective communicator, able to build good working relationships good at listening, building trust and giving a high-quality service to colleagues someone with an eye for detail, good organisational skills and able to work at pace and keep to time champion inclusion and always think 'everyone welcome' The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Elizabeth Michael Associates Ltd
Bramcote, Nottinghamshire
Property Manager NG9, Bramcote 24,000 - 25,000 per annum Full Time, Monday to Friday, 8:30 am - 5 pm, 1 in 3 Saturdays on a rota basis from 9 am - 2 pm. If you thrive in dynamic environments where each day presents new challenges and opportunities for personal and professional growth, we invite you to join our Client's team as a Property Manager. In this role, you'll play a pivotal role in liaising with landlords, tenants, and contractors, ensuring seamless property management while maintaining compliance with lettings legislation and delivering exceptional service to our valued clients Responsibilities: Communicate with landlords and tenants to address inquiries and resolve issues promptly Efficiently manage and organize workload to ensure tasks are completed effectively Cultivate and nurture relationships with contractors for seamless property management Demonstrate expertise in lettings law to provide accurate guidance to stakeholders Ensure compliance with lettings legislation to maintain legal standards Deliver exceptional service to clients and encourage positive testimonials Ensure rental properties meet regulatory habitability standards Prioritize meeting company targets to facilitate business growth Input and analyze data using Microsoft Excel for daily reporting requirements Effectively manage rent arrears to maintain financial stability Provide positive and proactive service to all stakeholders Requirements: Minimum of 1 year of experience in a lettings background Exceptional proficiency in Microsoft Word and Excel Possession of a full UK clean driving license Positive and outgoing demeanor with strong interpersonal skills Ability to thrive under pressure in a fast-paced environment Goal-oriented mindset with a commitment to contributing to team targets Benefits: Participation in monthly incentives and competitions for additional rewards Individual and team bonuses based on performance Ongoing in-house and external training opportunities Company and team events to foster camaraderie and engagement Monthly 1-2-1s for personal and professional development, with tailored plans at 3, 6, and 12-month intervals.
Apr 18, 2024
Full time
Property Manager NG9, Bramcote 24,000 - 25,000 per annum Full Time, Monday to Friday, 8:30 am - 5 pm, 1 in 3 Saturdays on a rota basis from 9 am - 2 pm. If you thrive in dynamic environments where each day presents new challenges and opportunities for personal and professional growth, we invite you to join our Client's team as a Property Manager. In this role, you'll play a pivotal role in liaising with landlords, tenants, and contractors, ensuring seamless property management while maintaining compliance with lettings legislation and delivering exceptional service to our valued clients Responsibilities: Communicate with landlords and tenants to address inquiries and resolve issues promptly Efficiently manage and organize workload to ensure tasks are completed effectively Cultivate and nurture relationships with contractors for seamless property management Demonstrate expertise in lettings law to provide accurate guidance to stakeholders Ensure compliance with lettings legislation to maintain legal standards Deliver exceptional service to clients and encourage positive testimonials Ensure rental properties meet regulatory habitability standards Prioritize meeting company targets to facilitate business growth Input and analyze data using Microsoft Excel for daily reporting requirements Effectively manage rent arrears to maintain financial stability Provide positive and proactive service to all stakeholders Requirements: Minimum of 1 year of experience in a lettings background Exceptional proficiency in Microsoft Word and Excel Possession of a full UK clean driving license Positive and outgoing demeanor with strong interpersonal skills Ability to thrive under pressure in a fast-paced environment Goal-oriented mindset with a commitment to contributing to team targets Benefits: Participation in monthly incentives and competitions for additional rewards Individual and team bonuses based on performance Ongoing in-house and external training opportunities Company and team events to foster camaraderie and engagement Monthly 1-2-1s for personal and professional development, with tailored plans at 3, 6, and 12-month intervals.
Maintenance Coordinator Bedford (Hybrid) £26,300 per annum Permanent Full time (37 hours per week) We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working. What you will be doing: Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively Being responsible for ensuring that during these processes, a customer centric approach is adopted. Ensuring we deliver a true solutions-based approach to our customers repair needs Supporting your manager and the team in a variety of tasks that may change dependant on service needs You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed. Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs What we are looking for Educated to GCSE or equivalent levels (E) Experience of working within tight time restraints, overcoming logistical challenges, and planning Good general organisational, problem-solving, communication and IT skills Good knowledge of Microsoft Office 365 & planning software Commitment to providing great customer service with demonstrable experience from a previous role Good general all round construction knowledge within property maintenance sector would be desirable Amongst what we offer you is: A competitive salary of £26,300 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3 rd May 2023 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
Apr 18, 2024
Full time
Maintenance Coordinator Bedford (Hybrid) £26,300 per annum Permanent Full time (37 hours per week) We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working. What you will be doing: Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively Being responsible for ensuring that during these processes, a customer centric approach is adopted. Ensuring we deliver a true solutions-based approach to our customers repair needs Supporting your manager and the team in a variety of tasks that may change dependant on service needs You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed. Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs What we are looking for Educated to GCSE or equivalent levels (E) Experience of working within tight time restraints, overcoming logistical challenges, and planning Good general organisational, problem-solving, communication and IT skills Good knowledge of Microsoft Office 365 & planning software Commitment to providing great customer service with demonstrable experience from a previous role Good general all round construction knowledge within property maintenance sector would be desirable Amongst what we offer you is: A competitive salary of £26,300 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3 rd May 2023 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible