Excellent career-development opportunity for a candidate with great numeracy skills to join a $100 billion global retailer. We are particularly interested in taking with candidates who may have worked for retail brands like John Lewis or Debenhams. Role Info: Buying Assistant - Global Retailer Watford, Hertfordshire (Office Based) £35,620 DOE Plus Excellent Benefits Package Full Time Position - 40 hours per week. The Buying Assistant Overview: + Enter and update computer records and produce reports for buying staff. + Review department inventory reports weekly and tracks item replenishment and purchase orders. + Send and track vendor contracts, and advertisement and logo agreements + Communicate with regional offices, vendors and members to relate and gather information and to resolve issues. Buying Assistant Daily Tasks and Responsibilities: Main duties include: + Set up item and vendor records by keying information in computer. + Update item and vendor records for changes such as price, terms, descriptions, addresses. Keys in figures for weekly department recap. + Review department inventory reports by location weekly. Check for zero or negative item sales. Follow up with warehouse to alert of stock not on the sales floor or possible receiving error and track problem until corrected. Track initial stock orders for new locations, follows up with vendors. + Set up and track item replenishment and purchase orders in the computer system to ensure the smooth flow of goods to the warehouses. + Mail out vendor contracts. And ad and logo agreements for signatures and tracks until return. + Communicate with regional buying offices, depots, warehouses, vendors and members to relate and gather information and to resolve issues. + Assist Buyers and Assistant Buyers in merchandising projects as required. + Transport buyer sample merchandise to and from sample storage room on cart. + Assist in other areas of the department as necessary. + Assist in other departments of the company as necessary. Buying Assistant Skills Required: + Degree educated preferred + Excellent Numeracy skills essential + Excellent written and spoken English and good negotiation skills + Computer literate, proficient in word processing and spreadsheets (Microsoft Word and Excel) and in the use of internet and e-mailing. Benefits on completion of 90 days probation: + Executive membership for staff and 3 others + Life Insurance + Pension Plan + Employee assistance programme + Optical benefit after 1 year employment + Dental benefit after 2 years employment + 20 days annual holidays Candidates must be able to work freely in the UK without restrictions. You may have worked in the following capacities: Buying Administrator, Buying Analyst, Inventory Analyst, Inventory Reporting Analyst. Buying and Stock Coordinator, Retail Buying Assistant. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Excellent career-development opportunity for a candidate with great numeracy skills to join a $100 billion global retailer. We are particularly interested in taking with candidates who may have worked for retail brands like John Lewis or Debenhams. Role Info: Buying Assistant - Global Retailer Watford, Hertfordshire (Office Based) £35,620 DOE Plus Excellent Benefits Package Full Time Position - 40 hours per week. The Buying Assistant Overview: + Enter and update computer records and produce reports for buying staff. + Review department inventory reports weekly and tracks item replenishment and purchase orders. + Send and track vendor contracts, and advertisement and logo agreements + Communicate with regional offices, vendors and members to relate and gather information and to resolve issues. Buying Assistant Daily Tasks and Responsibilities: Main duties include: + Set up item and vendor records by keying information in computer. + Update item and vendor records for changes such as price, terms, descriptions, addresses. Keys in figures for weekly department recap. + Review department inventory reports by location weekly. Check for zero or negative item sales. Follow up with warehouse to alert of stock not on the sales floor or possible receiving error and track problem until corrected. Track initial stock orders for new locations, follows up with vendors. + Set up and track item replenishment and purchase orders in the computer system to ensure the smooth flow of goods to the warehouses. + Mail out vendor contracts. And ad and logo agreements for signatures and tracks until return. + Communicate with regional buying offices, depots, warehouses, vendors and members to relate and gather information and to resolve issues. + Assist Buyers and Assistant Buyers in merchandising projects as required. + Transport buyer sample merchandise to and from sample storage room on cart. + Assist in other areas of the department as necessary. + Assist in other departments of the company as necessary. Buying Assistant Skills Required: + Degree educated preferred + Excellent Numeracy skills essential + Excellent written and spoken English and good negotiation skills + Computer literate, proficient in word processing and spreadsheets (Microsoft Word and Excel) and in the use of internet and e-mailing. Benefits on completion of 90 days probation: + Executive membership for staff and 3 others + Life Insurance + Pension Plan + Employee assistance programme + Optical benefit after 1 year employment + Dental benefit after 2 years employment + 20 days annual holidays Candidates must be able to work freely in the UK without restrictions. You may have worked in the following capacities: Buying Administrator, Buying Analyst, Inventory Analyst, Inventory Reporting Analyst. Buying and Stock Coordinator, Retail Buying Assistant. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready for the next step in your teaching career? Are you seeking a new opportunity for September 2024 that offers progression? Are you an ambitious art practitioner who would thrive in our supportive and highly successful department? If so, we have the perfect opportunity for you! We are currently offering the opportunity for a creative and imaginative Teacher within Wilmington Academy to take on additional responsibility and become our Coordinator of Learning - Art; this is ideal for those seeking career progression and to specialise further in this area. Our successful candidate will help raise the quality of teaching and learning in the department lessons across all key stages and assist in the raising of student attainment and achievement within this learning area. This is a great opportunity for an ambitious individual to take responsibility in the day-to-day management, control and operation of course provision and pedagogy within the department, including effective deployment of staff (including support staff) and other resources across the Academy. Furthermore, the appointed candidate will also be responsible for examination entries within the department. This is a fantastic opportunity for a passionate teacher to become part of a well established, highly collaborative and successful team as we are confident that our teaching and support teams, our facilities and most importantly our students will inspire you. As an IB World School, applicants that have previous experience in delivering MYP are of strong interest to us but please note that this criterion is not essential as training will be provided. This is a permanent opportunity with a salary of MPS/UPS, dependent on experience + London Fringe allowance with a TLR of £3,409 (TLR2A). Do you know a great teacher who would like to hear about opportunities with Leigh Academies Trust? If so, make a referral today for the chance to receive £100 as a 'thank you'. Simply complete the referral form by clicking here. T&C's apply. Working with us: Wilmington Academy is an exceptional school providing a world-class education for its pupils and sixth formers. OfSTED May 2023 The Academy is very successful, rated by OfSTED as Outstanding in all areas, where students from a wide variety of backgrounds and starting points can flourish and succeed. The IB philosophy is at the heart of the curriculum and is carefully designed to meet the needs and aspirations of all our young people. We have an extensive programme of enrichment and support that provides extra opportunities for personal development and growth and students are encouraged to contribute to their wider community. We are housed in state of the art buildings in a semi-rural location just outside of Dartford. Wilmington offers a calm and purposeful learning environment where students are thoughtful, polite and respectful. In September 2017 we became an International Baccalaureate World School and offer the IB Career-related Programme in key stage 5. In July 2020 we were successfully authorised to deliver the IB Middle Years Programme in Key Stage 3, to ensure we provide our students with a truly world class education. Value added puts it in the top band for similar schools nationally in Key Stage 4 and Key Stage 5 and examination outcomes are among the best of non-selective schools in Kent. Academic excellence, hard work and good manners are expected of all our students. International- mindedness, cultural understanding and an appreciation of the benefits diversity can bring are at the heart of what we believe. Our success is achieved through teamwork. Subject teams work closely together to share resources and ideas to achieve the very best outcomes for our students. We support the Trust model of small schools within a school, so that no student is left behind. Vertical tutor groups, an excellent pastoral programme underpinned by a strong moral purpose, helps students to develop into responsible, well-educated young adults who are ready to take their next steps in life. A large proportion of our students go on to University and high level apprenticeships. We aim for excellence in everything we do and have received recognition at regional and national level for our work. We are forward thinking and outward facing, constantly striving to advance and improve. We are very supportive and offer excellent training and development opportunities for staff at the various stages of their careers. We are a friendly, caring and ambitious community placing the academic progress and welfare of our students at the heart of everything we do. We work closely with Leigh Academies Trust, external partners and organisations to ensure we provide the educational experience our students need to make their way in an increasingly complex and ever changing world. Please click here to view our website, to find out more about Wilmington Academy. Being part of Leigh Academies Trust: As of 1st April 2024, our Trust comprises 32 geographically organised academies (16 secondaries, 14 primaries and 2 special) educating 20,000 students, and employing over 2,500 talented staff. The Trust is establishing four clusters of academies: North West Kent; Central Kent; South East London; Medway. In addition, the Trust is responsible for one of the regions biggest initial teaching training organisations, a large teaching school hub and is an accredited apprenticeship provider. Click here to view our future plans in our Vision 2025 document. As part of Leigh Academies Trust you will have ample opportunity to collaborate with your peers both within the academy and across the whole Trust. This is an important part of our vision as we know through experience that we perform better when we work together. You are supported to undertake regular self-development to continue your professional development and hopefully progress further within the organisation. Click here to view the range of benefits available to all LAT staff. Our commitment to safeguarding: Leigh Academies Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process across all academies and business units. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Our commitment to equality and diversity: As a Trust we are passionate about diversity and recognise that as individuals, we all bring something unique to the role regardless of any protected characteristics which is why we treat all of our people equally, without compromise. We are committed to providing equality and fairness throughout our recruitment and employment practices and not to discriminate on any grounds. Based on the quality and quantity of applications received, Leigh Academies Trust reserves the right to close this vacancy sooner than the specified closing date. Applicants will be notified of this where possible. Therefore, early applications are encouraged.
Apr 19, 2024
Full time
Are you ready for the next step in your teaching career? Are you seeking a new opportunity for September 2024 that offers progression? Are you an ambitious art practitioner who would thrive in our supportive and highly successful department? If so, we have the perfect opportunity for you! We are currently offering the opportunity for a creative and imaginative Teacher within Wilmington Academy to take on additional responsibility and become our Coordinator of Learning - Art; this is ideal for those seeking career progression and to specialise further in this area. Our successful candidate will help raise the quality of teaching and learning in the department lessons across all key stages and assist in the raising of student attainment and achievement within this learning area. This is a great opportunity for an ambitious individual to take responsibility in the day-to-day management, control and operation of course provision and pedagogy within the department, including effective deployment of staff (including support staff) and other resources across the Academy. Furthermore, the appointed candidate will also be responsible for examination entries within the department. This is a fantastic opportunity for a passionate teacher to become part of a well established, highly collaborative and successful team as we are confident that our teaching and support teams, our facilities and most importantly our students will inspire you. As an IB World School, applicants that have previous experience in delivering MYP are of strong interest to us but please note that this criterion is not essential as training will be provided. This is a permanent opportunity with a salary of MPS/UPS, dependent on experience + London Fringe allowance with a TLR of £3,409 (TLR2A). Do you know a great teacher who would like to hear about opportunities with Leigh Academies Trust? If so, make a referral today for the chance to receive £100 as a 'thank you'. Simply complete the referral form by clicking here. T&C's apply. Working with us: Wilmington Academy is an exceptional school providing a world-class education for its pupils and sixth formers. OfSTED May 2023 The Academy is very successful, rated by OfSTED as Outstanding in all areas, where students from a wide variety of backgrounds and starting points can flourish and succeed. The IB philosophy is at the heart of the curriculum and is carefully designed to meet the needs and aspirations of all our young people. We have an extensive programme of enrichment and support that provides extra opportunities for personal development and growth and students are encouraged to contribute to their wider community. We are housed in state of the art buildings in a semi-rural location just outside of Dartford. Wilmington offers a calm and purposeful learning environment where students are thoughtful, polite and respectful. In September 2017 we became an International Baccalaureate World School and offer the IB Career-related Programme in key stage 5. In July 2020 we were successfully authorised to deliver the IB Middle Years Programme in Key Stage 3, to ensure we provide our students with a truly world class education. Value added puts it in the top band for similar schools nationally in Key Stage 4 and Key Stage 5 and examination outcomes are among the best of non-selective schools in Kent. Academic excellence, hard work and good manners are expected of all our students. International- mindedness, cultural understanding and an appreciation of the benefits diversity can bring are at the heart of what we believe. Our success is achieved through teamwork. Subject teams work closely together to share resources and ideas to achieve the very best outcomes for our students. We support the Trust model of small schools within a school, so that no student is left behind. Vertical tutor groups, an excellent pastoral programme underpinned by a strong moral purpose, helps students to develop into responsible, well-educated young adults who are ready to take their next steps in life. A large proportion of our students go on to University and high level apprenticeships. We aim for excellence in everything we do and have received recognition at regional and national level for our work. We are forward thinking and outward facing, constantly striving to advance and improve. We are very supportive and offer excellent training and development opportunities for staff at the various stages of their careers. We are a friendly, caring and ambitious community placing the academic progress and welfare of our students at the heart of everything we do. We work closely with Leigh Academies Trust, external partners and organisations to ensure we provide the educational experience our students need to make their way in an increasingly complex and ever changing world. Please click here to view our website, to find out more about Wilmington Academy. Being part of Leigh Academies Trust: As of 1st April 2024, our Trust comprises 32 geographically organised academies (16 secondaries, 14 primaries and 2 special) educating 20,000 students, and employing over 2,500 talented staff. The Trust is establishing four clusters of academies: North West Kent; Central Kent; South East London; Medway. In addition, the Trust is responsible for one of the regions biggest initial teaching training organisations, a large teaching school hub and is an accredited apprenticeship provider. Click here to view our future plans in our Vision 2025 document. As part of Leigh Academies Trust you will have ample opportunity to collaborate with your peers both within the academy and across the whole Trust. This is an important part of our vision as we know through experience that we perform better when we work together. You are supported to undertake regular self-development to continue your professional development and hopefully progress further within the organisation. Click here to view the range of benefits available to all LAT staff. Our commitment to safeguarding: Leigh Academies Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process across all academies and business units. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Our commitment to equality and diversity: As a Trust we are passionate about diversity and recognise that as individuals, we all bring something unique to the role regardless of any protected characteristics which is why we treat all of our people equally, without compromise. We are committed to providing equality and fairness throughout our recruitment and employment practices and not to discriminate on any grounds. Based on the quality and quantity of applications received, Leigh Academies Trust reserves the right to close this vacancy sooner than the specified closing date. Applicants will be notified of this where possible. Therefore, early applications are encouraged.
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Apr 19, 2024
Full time
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Apr 19, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Technical Coordinator Salford Housing Developments Up to £42000 salary Office based - Minimal site visits Client My client are a regional, housing developer with a reputable reputation in the region for delivering high quality homes in the northwest region Role You will be working within the technical department and would be responsible for a number of live and pre-contract sites. Their role is to ensure all designs are completed in a timely manner to allow the commercial team to place orders and Construction to build. You will be dealing with consultants for information and drawings to analyse and upload to pass onto site teams. Duties Ensure that working drawings are in compliance with the approved planning consent, contract specifications, building regulations and any other relevant standard. Issue briefs to design consultants and design sub-contractors and manage them to support in their preparation and issue of production information to the agreed programme, scope and fee. Monitor and control all production information in close liaison with the project QS, development team and construction department to ensure tight cost controls are maintained and information is produced in line with target costs. Review Building Control specification document prepared by the Architect to ensure it accurately reflects standard details and any other contract specific requirements. Undertake regular visits to sites to ensure that materials being used are as per the prepared material specifications and that technical details are being constructed as per approved details Support the commercial team to produce trade specifications that comply with all relevant standards. Undertake review of trade specifications to ensure compliance with relevant standards Candidate • Good operating knowledge of the development and technical design process • Proven knowledge of detailed design for residential schemes utilising different forms of construction including light weight steel frame, traditional steel frame, timber frame and masonry • Architectural or engineering background with the ability to use AutoCad would be beneficial • Solid understanding of statutory requirements, including Building Regulations and LABC warranty standards • An ability to understand and interrogate design and project programmes • Educated to a degree level or in possession of a relevant professional qualification • High level of attention to detail • Able to manage people, processes, and time • Strong team player with excellent communication skills.
Apr 19, 2024
Full time
Technical Coordinator Salford Housing Developments Up to £42000 salary Office based - Minimal site visits Client My client are a regional, housing developer with a reputable reputation in the region for delivering high quality homes in the northwest region Role You will be working within the technical department and would be responsible for a number of live and pre-contract sites. Their role is to ensure all designs are completed in a timely manner to allow the commercial team to place orders and Construction to build. You will be dealing with consultants for information and drawings to analyse and upload to pass onto site teams. Duties Ensure that working drawings are in compliance with the approved planning consent, contract specifications, building regulations and any other relevant standard. Issue briefs to design consultants and design sub-contractors and manage them to support in their preparation and issue of production information to the agreed programme, scope and fee. Monitor and control all production information in close liaison with the project QS, development team and construction department to ensure tight cost controls are maintained and information is produced in line with target costs. Review Building Control specification document prepared by the Architect to ensure it accurately reflects standard details and any other contract specific requirements. Undertake regular visits to sites to ensure that materials being used are as per the prepared material specifications and that technical details are being constructed as per approved details Support the commercial team to produce trade specifications that comply with all relevant standards. Undertake review of trade specifications to ensure compliance with relevant standards Candidate • Good operating knowledge of the development and technical design process • Proven knowledge of detailed design for residential schemes utilising different forms of construction including light weight steel frame, traditional steel frame, timber frame and masonry • Architectural or engineering background with the ability to use AutoCad would be beneficial • Solid understanding of statutory requirements, including Building Regulations and LABC warranty standards • An ability to understand and interrogate design and project programmes • Educated to a degree level or in possession of a relevant professional qualification • High level of attention to detail • Able to manage people, processes, and time • Strong team player with excellent communication skills.
An exciting opportunity has arisen for a Health & Safety and Facilities Coordinator to join our successful teams at BMW & MINI Shrewsbury and Oldbury for the Sytner Group who represent the world's most prestigious car manufacturers and has retail motor dealerships located throughout the UK. The successful candidate will have experience and knowledge ideally relative to retail automotive Health and Safety requirements including but not limited to; • Recent retail motor dealership business experience and knowledge • Being a good communicator - oral, written and computer skills • Having the ability to make a difference through colleague engagement, coaching and support • Be confident & able to take the lead in accident investigations • Having a good knowledge of relative and current Health and Safety legislation requirements • IOSH Qualified If successful you will be working with the team & their facilities at all two locations working closely with local site management team to help identify and rectify any opportunities for improvement. You will need to produce well written, comprehensive reports in accordance with our minimum requirements which would be circulated to senior management & our regional H&S advisors. Ideally, you will be enthusiastic, well organised, diligent, and able to work to strict deadlines whilst paying attention to detail and working both as an individual and as part of a team. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 19, 2024
Full time
An exciting opportunity has arisen for a Health & Safety and Facilities Coordinator to join our successful teams at BMW & MINI Shrewsbury and Oldbury for the Sytner Group who represent the world's most prestigious car manufacturers and has retail motor dealerships located throughout the UK. The successful candidate will have experience and knowledge ideally relative to retail automotive Health and Safety requirements including but not limited to; • Recent retail motor dealership business experience and knowledge • Being a good communicator - oral, written and computer skills • Having the ability to make a difference through colleague engagement, coaching and support • Be confident & able to take the lead in accident investigations • Having a good knowledge of relative and current Health and Safety legislation requirements • IOSH Qualified If successful you will be working with the team & their facilities at all two locations working closely with local site management team to help identify and rectify any opportunities for improvement. You will need to produce well written, comprehensive reports in accordance with our minimum requirements which would be circulated to senior management & our regional H&S advisors. Ideally, you will be enthusiastic, well organised, diligent, and able to work to strict deadlines whilst paying attention to detail and working both as an individual and as part of a team. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator. Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme. It's a fantastic environment with some brilliant perks! Looking for flexibility & the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington. Hours are somewhat flexible too. 37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit! The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors & house builders) to build & maintain relationships which ensure the defect period is as smooth as possible for both the company & the resident. You'll be liaising around & confirming appointments with residents and contractors, following diagnosis of defects. You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Customer-Care perspective, preferably with experience of working for a house builder or contractor, in a busy After-Care team, liaising with customers & new home owners in the process outlined above. For more information, contact Kris Convery phone number removed or find me on LinkedIn. I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. INDC
Apr 19, 2024
Full time
Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator. Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme. It's a fantastic environment with some brilliant perks! Looking for flexibility & the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington. Hours are somewhat flexible too. 37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit! The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors & house builders) to build & maintain relationships which ensure the defect period is as smooth as possible for both the company & the resident. You'll be liaising around & confirming appointments with residents and contractors, following diagnosis of defects. You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Customer-Care perspective, preferably with experience of working for a house builder or contractor, in a busy After-Care team, liaising with customers & new home owners in the process outlined above. For more information, contact Kris Convery phone number removed or find me on LinkedIn. I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. INDC
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
About this role: The Sales Chief Operating Officer ("COO") role reports directly into the Markets APAC COO, covering the related activities across the Fixed Income and FX businesses in the region. Success in this role centers around being entrepreneurial and independently establishing close partnerships with all desks and logistics & control functions, both locally and abroad. Learn more about the career areas and lines of business at Key Responsibilities Driving the Regional Strategy Drive the strategic planning process for sales - collate feedback, synthesize messages, build plans, analyse 3rd party sources (e.g. Coalition data) Track business performance, developing appropriate risk and performance reporting based on stakeholder feedback Providing Regional Project Oversight and Expertise Oversee client on-boarding / off-boarding processes, prioritizing resources as required Oversee all APAC sales and client related projects Initiate and drive franchise review and client segmentation exercises Drive and own all related business requirements analyses Drive business, simplification and regulatory change programs Create, maintain and communicate project plans to regional and global stakeholders Drive and manage New Products processes Feed into business system / process change priority logs Participate in resource prioritization discussions, proactively representing the region / product Identify efficiencies across the Front-To-Back ("FTB") and work with the relevant stakeholders to achieve them Providing Front-To-Back Oversight Own and drive to closure the resolution of production issues in the FTB Be an active member of regional / local committees / forums Scrutinize direct and attributed costs, driving cost cuts where possible Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies Assist in the development and implementation of regional policies and procedures Establish and maintain communication channels between the business and the logistics & control functions Understand, champion and foster a robust compliance environment Monitor and enforce process best practice within the Front Office Help produce and maintain business process and control mappings Provide product and process subject matter expertise in risk and control assessments Running Business Administration Processes Serve as a proxy for the Markets APAC COO as and when required Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams Oversee and maintain floor plans and coordinate changes when necessary Own select approval processes (i.e. floor, system and Market Data access) Produce presentations and oversee / run the production of regular business updates Own and produce Management Information as and when required Exhibiting and Promoting Key Behaviours Provide credible challenge where required Put integrity first Collaborate with all stakeholders Required Qualifications: 6+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management experience Desire Requirements: University degree with a post graduate degree or other professional designation being advantageous 10+ years of working within or directly for a Markets business Intimate knowledge of FICC products and their execution channels Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.) Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills Strong interpersonal and presentation skills Proficient in Microsoft Excel (VBA a plus) and PowerPoint Posting End Date: 4 Jun 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Apr 18, 2024
Full time
About this role: The Sales Chief Operating Officer ("COO") role reports directly into the Markets APAC COO, covering the related activities across the Fixed Income and FX businesses in the region. Success in this role centers around being entrepreneurial and independently establishing close partnerships with all desks and logistics & control functions, both locally and abroad. Learn more about the career areas and lines of business at Key Responsibilities Driving the Regional Strategy Drive the strategic planning process for sales - collate feedback, synthesize messages, build plans, analyse 3rd party sources (e.g. Coalition data) Track business performance, developing appropriate risk and performance reporting based on stakeholder feedback Providing Regional Project Oversight and Expertise Oversee client on-boarding / off-boarding processes, prioritizing resources as required Oversee all APAC sales and client related projects Initiate and drive franchise review and client segmentation exercises Drive and own all related business requirements analyses Drive business, simplification and regulatory change programs Create, maintain and communicate project plans to regional and global stakeholders Drive and manage New Products processes Feed into business system / process change priority logs Participate in resource prioritization discussions, proactively representing the region / product Identify efficiencies across the Front-To-Back ("FTB") and work with the relevant stakeholders to achieve them Providing Front-To-Back Oversight Own and drive to closure the resolution of production issues in the FTB Be an active member of regional / local committees / forums Scrutinize direct and attributed costs, driving cost cuts where possible Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies Assist in the development and implementation of regional policies and procedures Establish and maintain communication channels between the business and the logistics & control functions Understand, champion and foster a robust compliance environment Monitor and enforce process best practice within the Front Office Help produce and maintain business process and control mappings Provide product and process subject matter expertise in risk and control assessments Running Business Administration Processes Serve as a proxy for the Markets APAC COO as and when required Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams Oversee and maintain floor plans and coordinate changes when necessary Own select approval processes (i.e. floor, system and Market Data access) Produce presentations and oversee / run the production of regular business updates Own and produce Management Information as and when required Exhibiting and Promoting Key Behaviours Provide credible challenge where required Put integrity first Collaborate with all stakeholders Required Qualifications: 6+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management experience Desire Requirements: University degree with a post graduate degree or other professional designation being advantageous 10+ years of working within or directly for a Markets business Intimate knowledge of FICC products and their execution channels Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.) Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills Strong interpersonal and presentation skills Proficient in Microsoft Excel (VBA a plus) and PowerPoint Posting End Date: 4 Jun 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Location: Perth Contract: Permanent/Part time Hours: Up to 3 days (21 hours) per week; flexible across 4 or 5 days per week. Salary: DOE Benefits: Competitive Bidwells, in partnership with Crown Estate Scotland, is on the lookout for an experienced individual to join our Coastal Management Team as a Property Administrator.If you're passionate about coastal landscapes, thrive in a fast-paced environment, and have a knack for administration, then we want to hear from you!In this position, you will be embarking on a fulfilling journey where you'll play a pivotal role in managing Scotland's stunning coastal assets. About Us: Bidwells is a leading property consultancy firm with a longstanding partnership with Crown Estate Scotland (CES). For over two decades, we've been entrusted with managing the Crown Estate Scotland Coastal Portfolio, overseeing everything from granting occupancy rights to maintaining positive relationships with tenants and stakeholders. Job Purpose: We're seeking a proactive and detail-oriented individual to play a vital role in assisting our Regional Manager for Argyll in coordinating cases, managing administrative tasks, and ensuring smooth operations within the Coastal Portfolio. What you'll be doing: Support the Regional Manager in handling new agreements, variations, and transactions. Manage the application process, from sending out application packs to processing applications. Assist in preparing "Heads of Terms" and drafting standard occupancy agreements. Liaise with internal teams, applicants, tenants, and CES to ensure cases progress efficiently. Provide general administrative support, including handling correspondence and maintaining databases. Occasionally accompany the Regional Manager on on-site visits, preparing visit notes and updating databases accordingly. Attend internal and client meetings as required. Assist in rental accounting and management tasks, including data entry and budget preparation. About you: Excellent administrative and organisational skills. Strong verbal and written communication skills. Flexible attitude with a willingness to learn and contribute as part of a team. Attention to detail and ability to prioritise workload. Full driving license. Property or marine management experience (desirable but not essential). Experience in public-facing roles. Access to a car for business purposes. What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme Comprehensive Benefits: Including up to 8% matched pension, private medical, medical plan, your birthday off work and lifestyle discounts and perks Professional Development: Continuous learning, study support and promotion opportunities Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. If you're ready to take on an exciting challenge in the property sector and support the management of Scotland's coastal assets, please submit your CV detailing your relevant experience and why you're the ideal candidate for this role. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. You may have experience in the following: Part-Time Property Coordinator, Property Management Assistant, Real Estate Administrator, Property Operations Associate, Rental Property Clerk, Property Management Specialist, Residential Property Administrator, Property Maintenance Coordinator, Leasing Assistant. REF-212924
Apr 18, 2024
Full time
Location: Perth Contract: Permanent/Part time Hours: Up to 3 days (21 hours) per week; flexible across 4 or 5 days per week. Salary: DOE Benefits: Competitive Bidwells, in partnership with Crown Estate Scotland, is on the lookout for an experienced individual to join our Coastal Management Team as a Property Administrator.If you're passionate about coastal landscapes, thrive in a fast-paced environment, and have a knack for administration, then we want to hear from you!In this position, you will be embarking on a fulfilling journey where you'll play a pivotal role in managing Scotland's stunning coastal assets. About Us: Bidwells is a leading property consultancy firm with a longstanding partnership with Crown Estate Scotland (CES). For over two decades, we've been entrusted with managing the Crown Estate Scotland Coastal Portfolio, overseeing everything from granting occupancy rights to maintaining positive relationships with tenants and stakeholders. Job Purpose: We're seeking a proactive and detail-oriented individual to play a vital role in assisting our Regional Manager for Argyll in coordinating cases, managing administrative tasks, and ensuring smooth operations within the Coastal Portfolio. What you'll be doing: Support the Regional Manager in handling new agreements, variations, and transactions. Manage the application process, from sending out application packs to processing applications. Assist in preparing "Heads of Terms" and drafting standard occupancy agreements. Liaise with internal teams, applicants, tenants, and CES to ensure cases progress efficiently. Provide general administrative support, including handling correspondence and maintaining databases. Occasionally accompany the Regional Manager on on-site visits, preparing visit notes and updating databases accordingly. Attend internal and client meetings as required. Assist in rental accounting and management tasks, including data entry and budget preparation. About you: Excellent administrative and organisational skills. Strong verbal and written communication skills. Flexible attitude with a willingness to learn and contribute as part of a team. Attention to detail and ability to prioritise workload. Full driving license. Property or marine management experience (desirable but not essential). Experience in public-facing roles. Access to a car for business purposes. What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme Comprehensive Benefits: Including up to 8% matched pension, private medical, medical plan, your birthday off work and lifestyle discounts and perks Professional Development: Continuous learning, study support and promotion opportunities Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. If you're ready to take on an exciting challenge in the property sector and support the management of Scotland's coastal assets, please submit your CV detailing your relevant experience and why you're the ideal candidate for this role. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. You may have experience in the following: Part-Time Property Coordinator, Property Management Assistant, Real Estate Administrator, Property Operations Associate, Rental Property Clerk, Property Management Specialist, Residential Property Administrator, Property Maintenance Coordinator, Leasing Assistant. REF-212924
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main purpose of the role We have an exciting opportunity for a Senior Technical Coordinator join our Technical Team in our East Midlands region, based from our regional office near Nottingham. This is a fixed term role for a period of around 12 months to cover a period of maternity leave, however for the right person and as the region is growing there may be an opportunity for the role to become permanent. The main purpose of the Senior Technical Coordinator role is to coordinate all design information between external consultants and internal departments, ensuring that all approvals are obtained in a timely manner and that high quality and correct information is issued to other departments. Duties stretch from site feasibility stage throughout the sites development and to completion and handover to the relevant authorities/discharge of obligations. The postholder will also produce accurate and timely reports for the business and check the adequacy, accuracy and commercial suitability of information flowing through the department. They will collate design information for procurement tenders and work to resolve construction issues as well as providing live site support. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for an experienced Senior Technical Coordinator with who embodies our Keepmoat values; a straightforward and skilled communicator , who is creative and experienced with problem solving within technical teams. They will be passionate about the construction/development industry with strong experience within it. The postholder will be an established collaborative leader with the ability to build strong relationships through ability to work cross functionally to achieve successful outcomes and inspire, motivate and develop team members. They will have a minimum of 5 years' experience within the construction/development industry, with up-to-date relevant knowledge of building legislation. They will have sound knowledge of architectural and engineering functions and ideally some experience of Partnership agreements. Due to the nature of the role, site visits throughout the region will be required and the postholder will be able to work flexibly in order to do so. A company car or car allowance will be provided. Education & qualifications Essential HNC /HND / Degree in Building, Civil Engineering or Architectural design. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
Apr 18, 2024
Full time
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main purpose of the role We have an exciting opportunity for a Senior Technical Coordinator join our Technical Team in our East Midlands region, based from our regional office near Nottingham. This is a fixed term role for a period of around 12 months to cover a period of maternity leave, however for the right person and as the region is growing there may be an opportunity for the role to become permanent. The main purpose of the Senior Technical Coordinator role is to coordinate all design information between external consultants and internal departments, ensuring that all approvals are obtained in a timely manner and that high quality and correct information is issued to other departments. Duties stretch from site feasibility stage throughout the sites development and to completion and handover to the relevant authorities/discharge of obligations. The postholder will also produce accurate and timely reports for the business and check the adequacy, accuracy and commercial suitability of information flowing through the department. They will collate design information for procurement tenders and work to resolve construction issues as well as providing live site support. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for an experienced Senior Technical Coordinator with who embodies our Keepmoat values; a straightforward and skilled communicator , who is creative and experienced with problem solving within technical teams. They will be passionate about the construction/development industry with strong experience within it. The postholder will be an established collaborative leader with the ability to build strong relationships through ability to work cross functionally to achieve successful outcomes and inspire, motivate and develop team members. They will have a minimum of 5 years' experience within the construction/development industry, with up-to-date relevant knowledge of building legislation. They will have sound knowledge of architectural and engineering functions and ideally some experience of Partnership agreements. Due to the nature of the role, site visits throughout the region will be required and the postholder will be able to work flexibly in order to do so. A company car or car allowance will be provided. Education & qualifications Essential HNC /HND / Degree in Building, Civil Engineering or Architectural design. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
Do you enjoy a satisfying challenge? Are you organised and motivated to work towards nature recovering and thriving? We're looking for a Senior Project Coordinator to support us as we plan fornature recovery at National Trust sites across North Devon. Arlington Court and our North Devon places are fantastic to visit now and offer a great opportunity to be involved in shaping future landscape restoration on a large scale. We aim to be one of the biggest success stories in the Trust and need your help to make that happen. Inspired by Rosalie Chichester who turned large parts of the Arlington estate into a nature reserve before giving it to the Trust in the 1940s we are already working to make Arlington and all our North Devon places into wilder, wetter, woodier havens that are amazing for nature, people and climate. The Senior Project Co-ordinator will support two exciting projects which have recently secured Landscape Recovery Scheme funding from DEFRA and Species Survival funding from DEFRA/National Lottery Heritage Fund. This is a full-time role for 24 months. Interview date: 29 April in person at Arlington Court, Arlington, Barnstaple, Devon EX31 4LP. Our National Trust places in North Devon range from temperate coastal rainforest to secluded beaches, a historic house stuffed full of curiosities at Arlington to windswept cliffs overlooking the sea at Hartland. Arlington Court is a 2700-acre estate of formal gardens, parkland and farmland and is a flagship Nature Accelerator site, at the centre of the Trust's plans for nature recovery. This means you'll be working closely with others eager to see habitats restored and species reintroduced. You'll be joining a regional project management community - part of the South West Consultancy - who are motivated and passionate about working at pace and scale. There will be lots of opportunities for you to gain new experiences, learn from others and continue your professional development. Day-to-day you will work with the dynamic North Devon team, based mainly out of Arlington itself but hybrid working can be considered to allow this role to work for you (you could also work out of our other offices at Baggy Point or Heddon Valley). You'll be the glue that holds the project team together as you support our projects to ensure we are working efficiently as we deliver our ambitious plans for nature, people and climate. You'll arrange and support stakeholder meetings, set up reporting systems and assist project communications. You'll assist with funding bids, monitor budgets, make grant claims and liaise with funders. You'll be working alongside and supporting our project managers across projects including: Arlington Landscape Recovery Scheme is an initial 2 year feasibility / development phase project which will ultimately deliver a wide variety of environmental and social outcomes, as well as making an important contribution to national Green Future and net zero carbon targets. You will help coordinate a series of detailed management plans, setting out the direction of travel to secure the long-term future of the estate for the next 20+ years. Freshwater Renaissance is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The programme is funded by the Government's Species Survival Fund. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. You'll support across North Devon and at Arlington as we work to create new and restore existing wetland habitats, and to use stream restoration to reduce erosion and reduce coastal pollution. We invite applications from people from all backgrounds and communities. We will shortlist against the following minimum criteria for the role: you'll be able to multi-task and to successfully handle multiple projects, priorities and deadlines. can do attitude - ability to work well both in a team and on your own initiative. knowledge of budgets, funding and co-ordination of projects. experience of record keeping and keeping an audit trail, attention to detail, compliance. strong written and verbal communication skills, including good IT skills, setting up meetings/visits. strong people skills, enabling good working relationships with those in your team, internal and external stakeholders, and contractors. experience of collating, maintaining, analysing and preparing data to provide reports to stakeholders.
Apr 18, 2024
Full time
Do you enjoy a satisfying challenge? Are you organised and motivated to work towards nature recovering and thriving? We're looking for a Senior Project Coordinator to support us as we plan fornature recovery at National Trust sites across North Devon. Arlington Court and our North Devon places are fantastic to visit now and offer a great opportunity to be involved in shaping future landscape restoration on a large scale. We aim to be one of the biggest success stories in the Trust and need your help to make that happen. Inspired by Rosalie Chichester who turned large parts of the Arlington estate into a nature reserve before giving it to the Trust in the 1940s we are already working to make Arlington and all our North Devon places into wilder, wetter, woodier havens that are amazing for nature, people and climate. The Senior Project Co-ordinator will support two exciting projects which have recently secured Landscape Recovery Scheme funding from DEFRA and Species Survival funding from DEFRA/National Lottery Heritage Fund. This is a full-time role for 24 months. Interview date: 29 April in person at Arlington Court, Arlington, Barnstaple, Devon EX31 4LP. Our National Trust places in North Devon range from temperate coastal rainforest to secluded beaches, a historic house stuffed full of curiosities at Arlington to windswept cliffs overlooking the sea at Hartland. Arlington Court is a 2700-acre estate of formal gardens, parkland and farmland and is a flagship Nature Accelerator site, at the centre of the Trust's plans for nature recovery. This means you'll be working closely with others eager to see habitats restored and species reintroduced. You'll be joining a regional project management community - part of the South West Consultancy - who are motivated and passionate about working at pace and scale. There will be lots of opportunities for you to gain new experiences, learn from others and continue your professional development. Day-to-day you will work with the dynamic North Devon team, based mainly out of Arlington itself but hybrid working can be considered to allow this role to work for you (you could also work out of our other offices at Baggy Point or Heddon Valley). You'll be the glue that holds the project team together as you support our projects to ensure we are working efficiently as we deliver our ambitious plans for nature, people and climate. You'll arrange and support stakeholder meetings, set up reporting systems and assist project communications. You'll assist with funding bids, monitor budgets, make grant claims and liaise with funders. You'll be working alongside and supporting our project managers across projects including: Arlington Landscape Recovery Scheme is an initial 2 year feasibility / development phase project which will ultimately deliver a wide variety of environmental and social outcomes, as well as making an important contribution to national Green Future and net zero carbon targets. You will help coordinate a series of detailed management plans, setting out the direction of travel to secure the long-term future of the estate for the next 20+ years. Freshwater Renaissance is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The programme is funded by the Government's Species Survival Fund. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. You'll support across North Devon and at Arlington as we work to create new and restore existing wetland habitats, and to use stream restoration to reduce erosion and reduce coastal pollution. We invite applications from people from all backgrounds and communities. We will shortlist against the following minimum criteria for the role: you'll be able to multi-task and to successfully handle multiple projects, priorities and deadlines. can do attitude - ability to work well both in a team and on your own initiative. knowledge of budgets, funding and co-ordination of projects. experience of record keeping and keeping an audit trail, attention to detail, compliance. strong written and verbal communication skills, including good IT skills, setting up meetings/visits. strong people skills, enabling good working relationships with those in your team, internal and external stakeholders, and contractors. experience of collating, maintaining, analysing and preparing data to provide reports to stakeholders.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Family Support Coordinator Location: Chorley, Lancashire. Hours of work: Minimum - 20 hours per week; Monday-Friday. Rate Of Pay: £24,333, Full time equivalent (12.64 per hour) + Employer pension contribution. Home-Start Central Lancashire is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents and children when they need them the most because they know that childhood can t wait. We are looking to recruit a Family Support Coordinator to join our growing team. Purposes of the job To contribute to the effective day to day operation of the scheme. To maintain high standards of practice in supporting families within the organisations model. To ensure equality of opportunity, fairness, and diversity in all aspects of the scheme s work. Implement good safeguarding practice in all areas of work. Main Responsibilities Supporting the work of the scheme Undertaking work as delegated by the Family Support Manager to support the strategic management, development, and future funding of the scheme. Supporting the implementation and review of all organisations policies and procedures. Complying with the scheme s administration, monitoring, and financial systems. Promoting the work of the scheme, as required by the Lead Coordinator. Contributing to and supporting the development of the organisations network locally, regionally, and nationally. Support for families Receiving referrals and assessing needs of families. Introducing families to appropriate support. Ensuring support to families is reviewed at regular intervals and at the end of support. To undertake designated responsibilities to safeguard and promote children s welfare. Managing volunteers Selecting and preparing suitable volunteers. Matching and introducing volunteers to families. Contribute as directed to the delivery of the preparation course in full and to a high standard to all prospective volunteers. Providing support, supervision, and initial and on-going training opportunities for volunteers. Working in partnership Ensuring appropriate liaison with referrers and other professionals. Networking appropriately within the community. If this Family Support Coordinator opportunity is of interest, apply now to be immediately considered and we will be in touch. Successful candidates will be subject to DBS checks and required to provide 2 references.
Apr 15, 2024
Full time
Family Support Coordinator Location: Chorley, Lancashire. Hours of work: Minimum - 20 hours per week; Monday-Friday. Rate Of Pay: £24,333, Full time equivalent (12.64 per hour) + Employer pension contribution. Home-Start Central Lancashire is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents and children when they need them the most because they know that childhood can t wait. We are looking to recruit a Family Support Coordinator to join our growing team. Purposes of the job To contribute to the effective day to day operation of the scheme. To maintain high standards of practice in supporting families within the organisations model. To ensure equality of opportunity, fairness, and diversity in all aspects of the scheme s work. Implement good safeguarding practice in all areas of work. Main Responsibilities Supporting the work of the scheme Undertaking work as delegated by the Family Support Manager to support the strategic management, development, and future funding of the scheme. Supporting the implementation and review of all organisations policies and procedures. Complying with the scheme s administration, monitoring, and financial systems. Promoting the work of the scheme, as required by the Lead Coordinator. Contributing to and supporting the development of the organisations network locally, regionally, and nationally. Support for families Receiving referrals and assessing needs of families. Introducing families to appropriate support. Ensuring support to families is reviewed at regular intervals and at the end of support. To undertake designated responsibilities to safeguard and promote children s welfare. Managing volunteers Selecting and preparing suitable volunteers. Matching and introducing volunteers to families. Contribute as directed to the delivery of the preparation course in full and to a high standard to all prospective volunteers. Providing support, supervision, and initial and on-going training opportunities for volunteers. Working in partnership Ensuring appropriate liaison with referrers and other professionals. Networking appropriately within the community. If this Family Support Coordinator opportunity is of interest, apply now to be immediately considered and we will be in touch. Successful candidates will be subject to DBS checks and required to provide 2 references.
Job Title: Small & Medium Buildings Business Development Leader. Mission : Small & Medium Buildings is a new segment strategy for the UK&I with exciting prospects. It offers the ability to strategise and create new offers as well as draw upon the existing Schneider Electric basket to complete a segment offer and solution. The mission is to penetrate the SMB market with agile, cost effective solutions that support enterprise level customers with their energy management and sustainability concerns and/or agenda. Key responsibilities: In an exponentially growing market with strong demand, Your role is crucial in the development and maintaining of relationships with various key market customers and stakeholders of all levels. You will hold a very strong internal coordinator role between the different sales teams at country and global level and you will understand and contribute to the segment value proposition. You will be the country ambassador of the mid-market. This position reports to the UK&I Digital Buildings Sales Director. Skills and attributes: Build the 4-year vision and the deployment plan and be responsible for its execution Embed a DE vision in the solution proposed for targeted segments Interact with Marketing and Lobs to activate initiatives Define a plan with distribution and main partners Business development Identify and qualify large Mid-Market opportunities based on priority segments by relying on existing teams Develop the relationship with the right level on Enterprise and support the process to be able to close large deals in collaboration with the Segments or sales teams Innovate, propose, try new GTM/opportunities Develop our presence among identified customers Participation in business bodies and external events linked to midmarket to represent SE Ensure the infrastructure for the recurring revenue elements - finance/lob/external Interactions & Reporting Leads the governance of the Mid Market approach (interaction with other Business/BUs, status presentation, etc.) Regular reporting to UK & LOB on adaptation of strategy, deployment and opportunities/deals Interaction with C-Level End Users, Governmental Authorities, Partners & clients at both the Technical and C levels. Interaction with sales force teams: regional directors, sales managers, marketing teams, etc. Strong interaction with marketing to build and adapt the marketing plan and market animation around MidMarket Education Degree in Technology or Energy/Sustainability based subjects preferential Strong Sales and Business Development Evidence At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Apr 15, 2024
Full time
Job Title: Small & Medium Buildings Business Development Leader. Mission : Small & Medium Buildings is a new segment strategy for the UK&I with exciting prospects. It offers the ability to strategise and create new offers as well as draw upon the existing Schneider Electric basket to complete a segment offer and solution. The mission is to penetrate the SMB market with agile, cost effective solutions that support enterprise level customers with their energy management and sustainability concerns and/or agenda. Key responsibilities: In an exponentially growing market with strong demand, Your role is crucial in the development and maintaining of relationships with various key market customers and stakeholders of all levels. You will hold a very strong internal coordinator role between the different sales teams at country and global level and you will understand and contribute to the segment value proposition. You will be the country ambassador of the mid-market. This position reports to the UK&I Digital Buildings Sales Director. Skills and attributes: Build the 4-year vision and the deployment plan and be responsible for its execution Embed a DE vision in the solution proposed for targeted segments Interact with Marketing and Lobs to activate initiatives Define a plan with distribution and main partners Business development Identify and qualify large Mid-Market opportunities based on priority segments by relying on existing teams Develop the relationship with the right level on Enterprise and support the process to be able to close large deals in collaboration with the Segments or sales teams Innovate, propose, try new GTM/opportunities Develop our presence among identified customers Participation in business bodies and external events linked to midmarket to represent SE Ensure the infrastructure for the recurring revenue elements - finance/lob/external Interactions & Reporting Leads the governance of the Mid Market approach (interaction with other Business/BUs, status presentation, etc.) Regular reporting to UK & LOB on adaptation of strategy, deployment and opportunities/deals Interaction with C-Level End Users, Governmental Authorities, Partners & clients at both the Technical and C levels. Interaction with sales force teams: regional directors, sales managers, marketing teams, etc. Strong interaction with marketing to build and adapt the marketing plan and market animation around MidMarket Education Degree in Technology or Energy/Sustainability based subjects preferential Strong Sales and Business Development Evidence At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Who are Accent? We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart of our business. If you feel great about putting customers first, then we feel great about you joining the Accent team.At Accent we believe everyone has the right to a safe, secure and warm place to call home. We're looking for Asset & Compliance Administration Manager to join our team. About the role and person: 35 hours per week Permanent Ensuring the safety of our customers in their homes is a key priority for Accent. As our Asset & Compliance Administration Manager your focus will be leading the team in a concise and structured fashion to ensure that processes and interactions aid the delivery of Customer Safety and planned maintenance. Your role will undertake a proactive approach to zero tolerance on Customer Safety and you'll ensure all aspects of customer safety / compliance are maintained, while supporting the delivery and completion of planned maintenance programmes. It's an exciting time to join us as changes in legislation mean that you'll be actively involved in improving our processes to achieve the best results. What skills/behaviours do you need to be an Asset & Compliance Administration Manager? Excellent understanding of Customer Safety regimes in electrical, gas, water hygiene, asbestos and mechanical/electrical and a clear understanding of cyclical regimes and remedial actions Presenting accurate information, clearly and concisely in reports or dashboards Ability to analyse performance information and pinpoint threats to Customer Service and financial performance Experience of leading a team towards achieving 100% Customer Safety, contract management, performance and budget management objectives Knowledge of finance and housing management systems Location The successful candidate will be required to live within a commutable distance to Bradford City Centre. We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system. Salary The spot salary for this post is £44,559 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion) Employee Assistance Programme. "Hapi" Benefits App with multiple discounts. Cycle to work scheme. Free parking If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Customer Safety Compliance Manager, Housing Compliance Manager, Residential Asset Compliance Manager, Property Safety Assurance Manager, Residential Compliance Operations Manager, Regulatory Compliance Manager (Housing), Residential Property Safety Manager, Housing Asset Safety Manager, Residential Compliance Coordinator, Safety and Compliance Operations Manager, etc. REF-
Apr 14, 2024
Full time
Who are Accent? We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart of our business. If you feel great about putting customers first, then we feel great about you joining the Accent team.At Accent we believe everyone has the right to a safe, secure and warm place to call home. We're looking for Asset & Compliance Administration Manager to join our team. About the role and person: 35 hours per week Permanent Ensuring the safety of our customers in their homes is a key priority for Accent. As our Asset & Compliance Administration Manager your focus will be leading the team in a concise and structured fashion to ensure that processes and interactions aid the delivery of Customer Safety and planned maintenance. Your role will undertake a proactive approach to zero tolerance on Customer Safety and you'll ensure all aspects of customer safety / compliance are maintained, while supporting the delivery and completion of planned maintenance programmes. It's an exciting time to join us as changes in legislation mean that you'll be actively involved in improving our processes to achieve the best results. What skills/behaviours do you need to be an Asset & Compliance Administration Manager? Excellent understanding of Customer Safety regimes in electrical, gas, water hygiene, asbestos and mechanical/electrical and a clear understanding of cyclical regimes and remedial actions Presenting accurate information, clearly and concisely in reports or dashboards Ability to analyse performance information and pinpoint threats to Customer Service and financial performance Experience of leading a team towards achieving 100% Customer Safety, contract management, performance and budget management objectives Knowledge of finance and housing management systems Location The successful candidate will be required to live within a commutable distance to Bradford City Centre. We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system. Salary The spot salary for this post is £44,559 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion) Employee Assistance Programme. "Hapi" Benefits App with multiple discounts. Cycle to work scheme. Free parking If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Customer Safety Compliance Manager, Housing Compliance Manager, Residential Asset Compliance Manager, Property Safety Assurance Manager, Residential Compliance Operations Manager, Regulatory Compliance Manager (Housing), Residential Property Safety Manager, Housing Asset Safety Manager, Residential Compliance Coordinator, Safety and Compliance Operations Manager, etc. REF-
We are seeking a proactive and versatile Sales Team Coordinator to support a Managing Director and 4 Regional Sales People across Europe. This is a unique opportunity to shape a new role within our clients business, where you can make a significant impact and evolve with the role's responsibilities. Key Responsibilities: Diary Management: Efficiently manage and organise the diaries of the Managing Director and Regional Sales People. Travel Arrangements: Coordinate and arrange travel logistics, including flights, accommodations, and transportation for the sales team and Managing Director. Sales Administration Support: Assist in providing comprehensive sales administration support, ensuring timely and accurate processing of sales-related documentation and tasks. Reporting and Presentations: Produce reports, presentations, and other sales-related materials to support the Managing Director and sales team in their business activities. Time Management and Multitasking: Demonstrate excellent time management skills, effectively prioritising tasks and managing multiple responsibilities simultaneously. MS Office Proficiency: Utilise all-round MS Office skills, including Word, Excel, and PowerPoint, to create documents, spreadsheets, and presentations as required. Qualifications and Skills: Previous experience in a similar coordination or administrative role, preferably within sales or a related field. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in MS Office applications. Ability to work independently and collaboratively within a team. Adaptability and willingness to take on new challenges as the role evolves. Personal Attributes: Proactive and self-motivated with a strong work ethic. Detail-oriented with a focus on accuracy and quality. Ability to build strong relationships with internal and external stakeholders. Flexible and adaptable to changing priorities and business needs. What We Offer: Competitive salary of £28,000 + Bonus and benefits package. Opportunity to shape and grow in a new role within a dynamic and supportive team environment. Career development and progression opportunities as the role evolves. If you are a motivated and adaptable individual with a passion for supporting sales teams and contributing to business success, we would love to hear from you.
Apr 13, 2024
Full time
We are seeking a proactive and versatile Sales Team Coordinator to support a Managing Director and 4 Regional Sales People across Europe. This is a unique opportunity to shape a new role within our clients business, where you can make a significant impact and evolve with the role's responsibilities. Key Responsibilities: Diary Management: Efficiently manage and organise the diaries of the Managing Director and Regional Sales People. Travel Arrangements: Coordinate and arrange travel logistics, including flights, accommodations, and transportation for the sales team and Managing Director. Sales Administration Support: Assist in providing comprehensive sales administration support, ensuring timely and accurate processing of sales-related documentation and tasks. Reporting and Presentations: Produce reports, presentations, and other sales-related materials to support the Managing Director and sales team in their business activities. Time Management and Multitasking: Demonstrate excellent time management skills, effectively prioritising tasks and managing multiple responsibilities simultaneously. MS Office Proficiency: Utilise all-round MS Office skills, including Word, Excel, and PowerPoint, to create documents, spreadsheets, and presentations as required. Qualifications and Skills: Previous experience in a similar coordination or administrative role, preferably within sales or a related field. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in MS Office applications. Ability to work independently and collaboratively within a team. Adaptability and willingness to take on new challenges as the role evolves. Personal Attributes: Proactive and self-motivated with a strong work ethic. Detail-oriented with a focus on accuracy and quality. Ability to build strong relationships with internal and external stakeholders. Flexible and adaptable to changing priorities and business needs. What We Offer: Competitive salary of £28,000 + Bonus and benefits package. Opportunity to shape and grow in a new role within a dynamic and supportive team environment. Career development and progression opportunities as the role evolves. If you are a motivated and adaptable individual with a passion for supporting sales teams and contributing to business success, we would love to hear from you.
Description and requirements Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska is the Delivery Integration Partner (DIP) on Highways England's Regional Development Partnership (RDP) Framework within the Midlands and East Regions and are delivering a number of schemes. About the project: A428 Black Cat to Caxton Gibbet Improvement scheme The purpose of the Scheme is to address the problems of congestion, poor journey time reliability and poor resilience against incidents between the Black Cat and Caxton Gibbet roundabouts. The Scheme seeks to address these problems through the construction of a new 10 mile dual 2-lane carriageway from west of the A421 / A1 Black Cat roundabout through to east of the A428/A1198 Caxton Gibbet roundabout. As Section Engineer and supported by the Sub Agent / Agent (among others) you are expected to take ownership of the site works of the section, leading the planning and coordination of the works and ensuring that the works are constructed in accordance with the design and contract scopes. This is a key role where you will have line management responsibilities for Site Engineers / Graduate Engineers / Apprentice Engineers and will be required to ensure your team members have development plans in place and are actively working to progress their experience and career. You Will: Manage, supervise, train and mentor the site team to enable them to perform their duties effectively. Communicate effectively with other engineers, supervisors, enabling functions, designers and client representatives. Generate temporary works design briefs to a standard accepted by the Temporary Works Coordinator Produce a 3 month lookahead for your section of works. Record progress and compare it to planned production for your section. Communicate this progress with relevant stakeholders. Produce plans for your works section considering sequences, constraints and interfaces and communicate them with relevant stakeholders. Assist the Sub Agent / Agent and commercial team in reviewing applications for payment from subcontractors. Create and communicate inspection requests for any client or 3 rd party quality inspections. Be familiar with and demonstrate commitment to the requirements of the Health & Safety Policies and procedures Set and maintain clear expectations for environmental management with your team and suppliers working on your section. We're Looking For: This section sets out the qualifications and skills that are required to successfully perform this role. Degree level qualification in a Civil Engineering allied subject or HND in Civil Engineering and vocational training in Engineering Effective written and verbal communication skills to diverse audiences. Knowledge and understanding of engineering principles and common construction methodologies. Knowledge and understanding of construction contracts (through experience and formal training). Working towards or in possession of Professional Industry Qualification (IEng, CEng etc.) Digital competence (MS Office, document control systems, site digital tools). Formal training in Health & Safety and Environmental management (SMSTS, SEATS) Relevant CSCS Card Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Sep 24, 2022
Full time
Description and requirements Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska is the Delivery Integration Partner (DIP) on Highways England's Regional Development Partnership (RDP) Framework within the Midlands and East Regions and are delivering a number of schemes. About the project: A428 Black Cat to Caxton Gibbet Improvement scheme The purpose of the Scheme is to address the problems of congestion, poor journey time reliability and poor resilience against incidents between the Black Cat and Caxton Gibbet roundabouts. The Scheme seeks to address these problems through the construction of a new 10 mile dual 2-lane carriageway from west of the A421 / A1 Black Cat roundabout through to east of the A428/A1198 Caxton Gibbet roundabout. As Section Engineer and supported by the Sub Agent / Agent (among others) you are expected to take ownership of the site works of the section, leading the planning and coordination of the works and ensuring that the works are constructed in accordance with the design and contract scopes. This is a key role where you will have line management responsibilities for Site Engineers / Graduate Engineers / Apprentice Engineers and will be required to ensure your team members have development plans in place and are actively working to progress their experience and career. You Will: Manage, supervise, train and mentor the site team to enable them to perform their duties effectively. Communicate effectively with other engineers, supervisors, enabling functions, designers and client representatives. Generate temporary works design briefs to a standard accepted by the Temporary Works Coordinator Produce a 3 month lookahead for your section of works. Record progress and compare it to planned production for your section. Communicate this progress with relevant stakeholders. Produce plans for your works section considering sequences, constraints and interfaces and communicate them with relevant stakeholders. Assist the Sub Agent / Agent and commercial team in reviewing applications for payment from subcontractors. Create and communicate inspection requests for any client or 3 rd party quality inspections. Be familiar with and demonstrate commitment to the requirements of the Health & Safety Policies and procedures Set and maintain clear expectations for environmental management with your team and suppliers working on your section. We're Looking For: This section sets out the qualifications and skills that are required to successfully perform this role. Degree level qualification in a Civil Engineering allied subject or HND in Civil Engineering and vocational training in Engineering Effective written and verbal communication skills to diverse audiences. Knowledge and understanding of engineering principles and common construction methodologies. Knowledge and understanding of construction contracts (through experience and formal training). Working towards or in possession of Professional Industry Qualification (IEng, CEng etc.) Digital competence (MS Office, document control systems, site digital tools). Formal training in Health & Safety and Environmental management (SMSTS, SEATS) Relevant CSCS Card Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Description and requirements Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska is the Delivery Integration Partner (DIP) on Highways England's Regional Development Partnership (RDP) Framework within the Midlands and East Regions and are delivering a number of schemes. About the project: A428 Black Cat to Caxton Gibbet Improvement scheme The purpose of the Scheme is to address the problems of congestion, poor journey time reliability and poor resilience against incidents between the Black Cat and Caxton Gibbet roundabouts. The Scheme seeks to address these problems through the construction of a new 10 mile dual 2-lane carriageway from west of the A421 / A1 Black Cat roundabout through to east of the A428/A1198 Caxton Gibbet roundabout. As Site Engineer you will be supported by the Section Engineer (among others) and are expected to take ownership of the site works of the section, contributing to planning the works and ensuring that the works are constructed in accordance with the design and contract scopes. You Will: Communicate effectively with other engineers, supervisors, enabling functions, designers, and client representatives. Write temporary works design briefs to a standard accepted by the Section Engineer & Temporary Works Coordinator Review designs and raise any queries to your Section Engineer. Contribute to the project 4 week lookahead programme weekly for your works. Work with the Section Engineer and supervisors to manage any clashes with other site works. Understand the design specifications and drawings for your section. Contribute to delivering the Inspection and Test Plans for your works. Identify Non-Conformances and ensure they are promptly reported & closed out. Be familiar with and demonstrate commitment to the requirements of the Health & Safety Policies and procedures (both for the Client and Skanska). Be familiar with and demonstrate commitment to the requirements of the Environmental Policies and procedures. We're Looking For: Degree level qualification in a Civil Engineering allied subject or HND in Civil Engineering and vocational training in Engineering Effective written and verbal communication skills to diverse audiences. Knowledge and understanding of engineering principles. Working towards or in possession of Professional Industry Qualification (IEng, CEng etc.). Competence with digital tools. Formal training in Health & Safety and Environmental management (SMSTS, SEATS) Relevant CSCS Card Setting and experience using engineering surveying tools. Preferred experience (not essential): Excavation works (HSG47, CAT & Genny scanning) Concrete works (prior experience as a site-based engineer). Structural steelwork (prior experience as a site-based engineer). Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Sep 24, 2022
Full time
Description and requirements Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska is the Delivery Integration Partner (DIP) on Highways England's Regional Development Partnership (RDP) Framework within the Midlands and East Regions and are delivering a number of schemes. About the project: A428 Black Cat to Caxton Gibbet Improvement scheme The purpose of the Scheme is to address the problems of congestion, poor journey time reliability and poor resilience against incidents between the Black Cat and Caxton Gibbet roundabouts. The Scheme seeks to address these problems through the construction of a new 10 mile dual 2-lane carriageway from west of the A421 / A1 Black Cat roundabout through to east of the A428/A1198 Caxton Gibbet roundabout. As Site Engineer you will be supported by the Section Engineer (among others) and are expected to take ownership of the site works of the section, contributing to planning the works and ensuring that the works are constructed in accordance with the design and contract scopes. You Will: Communicate effectively with other engineers, supervisors, enabling functions, designers, and client representatives. Write temporary works design briefs to a standard accepted by the Section Engineer & Temporary Works Coordinator Review designs and raise any queries to your Section Engineer. Contribute to the project 4 week lookahead programme weekly for your works. Work with the Section Engineer and supervisors to manage any clashes with other site works. Understand the design specifications and drawings for your section. Contribute to delivering the Inspection and Test Plans for your works. Identify Non-Conformances and ensure they are promptly reported & closed out. Be familiar with and demonstrate commitment to the requirements of the Health & Safety Policies and procedures (both for the Client and Skanska). Be familiar with and demonstrate commitment to the requirements of the Environmental Policies and procedures. We're Looking For: Degree level qualification in a Civil Engineering allied subject or HND in Civil Engineering and vocational training in Engineering Effective written and verbal communication skills to diverse audiences. Knowledge and understanding of engineering principles. Working towards or in possession of Professional Industry Qualification (IEng, CEng etc.). Competence with digital tools. Formal training in Health & Safety and Environmental management (SMSTS, SEATS) Relevant CSCS Card Setting and experience using engineering surveying tools. Preferred experience (not essential): Excavation works (HSG47, CAT & Genny scanning) Concrete works (prior experience as a site-based engineer). Structural steelwork (prior experience as a site-based engineer). Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Job description: WHAT TO EXPECT The Service Market Development team is an integral part of the Revenue and Loyalty department within the Global Customer Service division of Commercial. As the Parts Channel Development Manager, you'll be accountable for leading the development and implementation of the trade parts business globally to deliver agreed sales revenue and EBIT targets, with a specific focus on customers/vehicles in segments 2 and 3. You'll need to use an agile, entrepreneurial approach working closely with our regional teams to both develop existing programs to maximise our business opportunities and implement new programs in key strategic markets within agreed timelines and budgets. This exciting new position will also be accountable for defining, creating and maintaining transparent program reporting for global and regional business stakeholders, with the support of the Program Coordinators and the Business Performance Analytics Team. In addition, this role is also responsible for the management and implementation of the Jaguar Land Rover approved Bodyshop repairer standards, ensuring delivery of core standards for facilities, training, tooling and repair processes. In conjunction with this is the development of the Bodyshop repair business focussing on Total Loss Avoidance to minimise vehicle write-offs and the use of genuine parts for repairs outside of the Jaguar Land Rover approved repairer network. WHAT YOU'LL NEED You'll be highly organised and detailed in planning. You'll be a confident, effective multitasker and be able to deliver results under pressure. You'll have a high level of attention to detail with an analytical mind-set. You'll be able to work autonomously. You'll also have: Experience in developing OEM Trade Parts Programs (sales to local independent workshops) Experience of the automotive aftermarket business in a retailer or retailer facing role Experience of negotiating with Aftersales Management teams in Global Markets; or Experience in operating in Global Management role Program management and Program reporting experience Ability to lead a small team Financial Acumen Excel and data analysis skills Agile project management experience
Sep 23, 2022
Full time
Job description: WHAT TO EXPECT The Service Market Development team is an integral part of the Revenue and Loyalty department within the Global Customer Service division of Commercial. As the Parts Channel Development Manager, you'll be accountable for leading the development and implementation of the trade parts business globally to deliver agreed sales revenue and EBIT targets, with a specific focus on customers/vehicles in segments 2 and 3. You'll need to use an agile, entrepreneurial approach working closely with our regional teams to both develop existing programs to maximise our business opportunities and implement new programs in key strategic markets within agreed timelines and budgets. This exciting new position will also be accountable for defining, creating and maintaining transparent program reporting for global and regional business stakeholders, with the support of the Program Coordinators and the Business Performance Analytics Team. In addition, this role is also responsible for the management and implementation of the Jaguar Land Rover approved Bodyshop repairer standards, ensuring delivery of core standards for facilities, training, tooling and repair processes. In conjunction with this is the development of the Bodyshop repair business focussing on Total Loss Avoidance to minimise vehicle write-offs and the use of genuine parts for repairs outside of the Jaguar Land Rover approved repairer network. WHAT YOU'LL NEED You'll be highly organised and detailed in planning. You'll be a confident, effective multitasker and be able to deliver results under pressure. You'll have a high level of attention to detail with an analytical mind-set. You'll be able to work autonomously. You'll also have: Experience in developing OEM Trade Parts Programs (sales to local independent workshops) Experience of the automotive aftermarket business in a retailer or retailer facing role Experience of negotiating with Aftersales Management teams in Global Markets; or Experience in operating in Global Management role Program management and Program reporting experience Ability to lead a small team Financial Acumen Excel and data analysis skills Agile project management experience