Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
The company A leading player in the distribution sector. The role You will need to be a dynamic, enthusiastic and self-driven individual to join our client's team. You will be responsible for generating new business toensure thatour clientmeets and exceeds its sales targets. The applicant Applicants currently working as Business Development Managers, Sales Executives, Sales Representatives or in a prof click apply for full job details
Apr 17, 2024
Contractor
The company A leading player in the distribution sector. The role You will need to be a dynamic, enthusiastic and self-driven individual to join our client's team. You will be responsible for generating new business toensure thatour clientmeets and exceeds its sales targets. The applicant Applicants currently working as Business Development Managers, Sales Executives, Sales Representatives or in a prof click apply for full job details
Ashley Kate HR & Finance are proud to be partnering with a well-established organisation on the search for an Interim ER Advisor to join the team for the next 9 Months on a Fixed Term Contract. Salary: 48,000 DOE and pro-rated. Based: Stevenage (hybrid working) You will need to be on-site as and when required, therefore being able to get to one of the sites fairly easily when needed, would be preferable. This could be at least a few days per month. The role focuses on improvement and innovation, enabling, evolving and embedding change through effective communications and engagement on Employee Relations related matters. You will support the ER Manager in the development and delivery of ER related improvement, innovation and change activities in consultation and collaboration with key stakeholders. You will also design and deliver communication and engagement plans for a range of people related matters. Experience: Knowledgeable, empathetic, resilient individual, with strong ER experience You will be able to identify opportunities for improvement, develop plans to realise those improvements and successfully communicate, influence and build relationships throughout the business at all levels. You will have experience of working in a multi-functional team providing logical solutions to complex issues This particular role contributes to the continued evolution of a collaborative culture and flexible/hybrid working environment. Coaching and advising on innovative employee relations solutions, including people related engagement activities, reviewing and implementing contract-related solutions and development of resources, including guidance and procedure documents to empower employees and managers and in support of a positive ER climate In addition to the improvement and innovation activities, being part of the ER team means that you will also undertake and contribute to other ER activities including case work, procedural reviews and Trade Union related activities You will be used to practically applying employment legislation knowledge in a business context, demonstrate high levels of integrity, be passionate about making a difference, as well as being commercially astute You will have robust coaching, facilitation and mediation skills and experience. In addition, you will have experience in complex case management (including disciplinary, grievance, and capability), procedure/policy writing, and business partnering The role will continue to build, engage and maintain relationships with key stakeholders across the business Experience of working with Trade Unions, working in a Unionised environment and/or with Employee Representatives, would be an advantage
Apr 17, 2024
Contractor
Ashley Kate HR & Finance are proud to be partnering with a well-established organisation on the search for an Interim ER Advisor to join the team for the next 9 Months on a Fixed Term Contract. Salary: 48,000 DOE and pro-rated. Based: Stevenage (hybrid working) You will need to be on-site as and when required, therefore being able to get to one of the sites fairly easily when needed, would be preferable. This could be at least a few days per month. The role focuses on improvement and innovation, enabling, evolving and embedding change through effective communications and engagement on Employee Relations related matters. You will support the ER Manager in the development and delivery of ER related improvement, innovation and change activities in consultation and collaboration with key stakeholders. You will also design and deliver communication and engagement plans for a range of people related matters. Experience: Knowledgeable, empathetic, resilient individual, with strong ER experience You will be able to identify opportunities for improvement, develop plans to realise those improvements and successfully communicate, influence and build relationships throughout the business at all levels. You will have experience of working in a multi-functional team providing logical solutions to complex issues This particular role contributes to the continued evolution of a collaborative culture and flexible/hybrid working environment. Coaching and advising on innovative employee relations solutions, including people related engagement activities, reviewing and implementing contract-related solutions and development of resources, including guidance and procedure documents to empower employees and managers and in support of a positive ER climate In addition to the improvement and innovation activities, being part of the ER team means that you will also undertake and contribute to other ER activities including case work, procedural reviews and Trade Union related activities You will be used to practically applying employment legislation knowledge in a business context, demonstrate high levels of integrity, be passionate about making a difference, as well as being commercially astute You will have robust coaching, facilitation and mediation skills and experience. In addition, you will have experience in complex case management (including disciplinary, grievance, and capability), procedure/policy writing, and business partnering The role will continue to build, engage and maintain relationships with key stakeholders across the business Experience of working with Trade Unions, working in a Unionised environment and/or with Employee Representatives, would be an advantage
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 17, 2024
Full time
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Overview: Our client is looking for a Content Management and Project Executive to provide operational and administrative support to the Senior Project Manager, ensuring that the creation and implementation of new employee systems are effectively managed and rolled-out across the business. Based in Dorking £35,000 - £40,000 6 months fixed term contract Up to 5% pension match Employee Assistance Programme 25 days annual leave plus bank holidays Job specification: Working closely with suppliers, alongside the Senior Project Manager, to gather information on key processes and implementation requirements Maintaining a frequent line of contact to relevant suppliers, feeding information and requirements as and when necessary Understanding the business needs and making recommendations for improving the system, or their processes, to meet requirements Work effectively within the project team to create system frameworks for content management Collaborate with dedicated project representatives to understand content requirements and content status Assisting with the creation of original content as well as curating existing content, ensuring it is accurate, relevant and engaging for users Working closely with internal stakeholders to gather content requirements, solicit feedback and ensure alignment with organisational messaging Establishing and enforce, with the senior project manager, the content governance standards, including style guidelines, version control and maintaining consistency and quality Ensuring that processes and key milestones, within the project, are kept on track and meeting agreed timelines Ensuring regular and managed communication with project representatives, working to clear deadlines, on information and content gathering Responsible for documenting the processes and procedures, including any training materials required. All documentation should be clear and comprehensive, making it easy for users to understand how to use the system effectively. Provide training and support to content contributors and users on best practices and various topics such as content effectiveness and user engagement Person specification: Experience of working in a learning and development environment or within a content management environment Track record of creating and managing content for digital platforms Strong writing, editing and proof-reading skills Experience of working within a project team environment Administration and process management exposure Previous experience of working with / influencing stakeholders to ensure guidelines are met Strong communication in various verbal and written forms Strong attention to detail Additional Information: Based in Dorking £35,000 - £40,000 6 months fixed term contract Up to 5% pension match Employee Assistance Programme 25 days annual leave plus bank holidays Discounted gym membership Group life assurance Season Ticket Loan Bike 2 work scheme
Apr 17, 2024
Full time
Overview: Our client is looking for a Content Management and Project Executive to provide operational and administrative support to the Senior Project Manager, ensuring that the creation and implementation of new employee systems are effectively managed and rolled-out across the business. Based in Dorking £35,000 - £40,000 6 months fixed term contract Up to 5% pension match Employee Assistance Programme 25 days annual leave plus bank holidays Job specification: Working closely with suppliers, alongside the Senior Project Manager, to gather information on key processes and implementation requirements Maintaining a frequent line of contact to relevant suppliers, feeding information and requirements as and when necessary Understanding the business needs and making recommendations for improving the system, or their processes, to meet requirements Work effectively within the project team to create system frameworks for content management Collaborate with dedicated project representatives to understand content requirements and content status Assisting with the creation of original content as well as curating existing content, ensuring it is accurate, relevant and engaging for users Working closely with internal stakeholders to gather content requirements, solicit feedback and ensure alignment with organisational messaging Establishing and enforce, with the senior project manager, the content governance standards, including style guidelines, version control and maintaining consistency and quality Ensuring that processes and key milestones, within the project, are kept on track and meeting agreed timelines Ensuring regular and managed communication with project representatives, working to clear deadlines, on information and content gathering Responsible for documenting the processes and procedures, including any training materials required. All documentation should be clear and comprehensive, making it easy for users to understand how to use the system effectively. Provide training and support to content contributors and users on best practices and various topics such as content effectiveness and user engagement Person specification: Experience of working in a learning and development environment or within a content management environment Track record of creating and managing content for digital platforms Strong writing, editing and proof-reading skills Experience of working within a project team environment Administration and process management exposure Previous experience of working with / influencing stakeholders to ensure guidelines are met Strong communication in various verbal and written forms Strong attention to detail Additional Information: Based in Dorking £35,000 - £40,000 6 months fixed term contract Up to 5% pension match Employee Assistance Programme 25 days annual leave plus bank holidays Discounted gym membership Group life assurance Season Ticket Loan Bike 2 work scheme
Inside Sales Representative - BDM As a forward-thinking Sales and Digital Marketing agency, once probation if passed, you ll have flex to work from home a day or two a week if you choose to do so. As a technologically advanced organisation, we ve invested significantly in ensuring our approach to sales is as forward thinking as it can be with technology at the heart of all we do. Utilising Artificial Intelligence (A.I.) and Machine Learning (M.L.) the data utilised is built specifically for each customer s target market holding us as true innovators within the Sales Outsourcing sector. Working on behalf of a specific client, you can be responsible for anything from fully qualified lead generation through to a complete sales cycle but in whatever capacity, quality is the key so you must have excellent attention to detail where the highest quality of work is produced. Quality over quantity again sets us apart from our competition so you are encouraged to research your prospects, utilise social media and the company's entire technology stack to make best use of the high-quality AI/ML produced data as outlined in the responsibilities below, leading to high quality telephone conversations With the above in mind, you will be comfortable in utilising various platforms and technologies. Finally, you will also represent your specific client, holding update meetings to ensure you re fully abreast of their business and wider marketplace. Main tasks and responsibilities: Using Social Selling to: Share the appropriate client content Build your network with appropriate client prospects Engage with these prospects via direct message, video, and phone Email Cadencing: Use the Lead Management System to dispatch automated emails at the right time to the right prospects Video: Use personalized 121 video to enhance the prospecting process: To deliver the client proposition in an engaging and personalized manner To engage with newly connected prospects on LinkedIn OR using email addresses To nurture existing prospects to the next stage of the prospecting pipeline Phone: Use the phone to engage with prospects 121, capture bespoke intelligence, deliver the client proposition, and generate a lead / sale outcome. Account Management Insight capture/story telling: Critical to the strategic development of client programmes is the capturing of key client intelligence and the story telling (with the Management team) of how the client s proposition is being received and how the programme/pipeline is developing. Pre-requisites: Previous selling skills A previous B2B role would be advantageous Positivity and confidence are natural traits You will be a passionate learner with a thirst to progress Strong Social Media presence (LinkedIn) Excellent communication skills both written and verbal Presentation skills (and being Video Ready) Negotiation and influencing skills PC literate + tech savvy Self-Development Proactively pursue self-development opportunities within the Business and Group Assume joint responsibility with the leadership team for regularly reviewing performance and personal development Discuss career aspirations and agree personal development plan with the leadership team Further info: £22-£28k Basic Salary (depending upon experience) +£3k-12k OTE + Bens Our group is growing at a healthy rate so career opportunities are excellent Operational office 1 min walk from Horsforth train station (LS18). 9 mins from Leeds Central
Apr 17, 2024
Full time
Inside Sales Representative - BDM As a forward-thinking Sales and Digital Marketing agency, once probation if passed, you ll have flex to work from home a day or two a week if you choose to do so. As a technologically advanced organisation, we ve invested significantly in ensuring our approach to sales is as forward thinking as it can be with technology at the heart of all we do. Utilising Artificial Intelligence (A.I.) and Machine Learning (M.L.) the data utilised is built specifically for each customer s target market holding us as true innovators within the Sales Outsourcing sector. Working on behalf of a specific client, you can be responsible for anything from fully qualified lead generation through to a complete sales cycle but in whatever capacity, quality is the key so you must have excellent attention to detail where the highest quality of work is produced. Quality over quantity again sets us apart from our competition so you are encouraged to research your prospects, utilise social media and the company's entire technology stack to make best use of the high-quality AI/ML produced data as outlined in the responsibilities below, leading to high quality telephone conversations With the above in mind, you will be comfortable in utilising various platforms and technologies. Finally, you will also represent your specific client, holding update meetings to ensure you re fully abreast of their business and wider marketplace. Main tasks and responsibilities: Using Social Selling to: Share the appropriate client content Build your network with appropriate client prospects Engage with these prospects via direct message, video, and phone Email Cadencing: Use the Lead Management System to dispatch automated emails at the right time to the right prospects Video: Use personalized 121 video to enhance the prospecting process: To deliver the client proposition in an engaging and personalized manner To engage with newly connected prospects on LinkedIn OR using email addresses To nurture existing prospects to the next stage of the prospecting pipeline Phone: Use the phone to engage with prospects 121, capture bespoke intelligence, deliver the client proposition, and generate a lead / sale outcome. Account Management Insight capture/story telling: Critical to the strategic development of client programmes is the capturing of key client intelligence and the story telling (with the Management team) of how the client s proposition is being received and how the programme/pipeline is developing. Pre-requisites: Previous selling skills A previous B2B role would be advantageous Positivity and confidence are natural traits You will be a passionate learner with a thirst to progress Strong Social Media presence (LinkedIn) Excellent communication skills both written and verbal Presentation skills (and being Video Ready) Negotiation and influencing skills PC literate + tech savvy Self-Development Proactively pursue self-development opportunities within the Business and Group Assume joint responsibility with the leadership team for regularly reviewing performance and personal development Discuss career aspirations and agree personal development plan with the leadership team Further info: £22-£28k Basic Salary (depending upon experience) +£3k-12k OTE + Bens Our group is growing at a healthy rate so career opportunities are excellent Operational office 1 min walk from Horsforth train station (LS18). 9 mins from Leeds Central
Anderson Recruitment Ltd
Gloucester, Gloucestershire
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
Apr 17, 2024
Full time
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
Are you passionate about providing outstanding customer experiences? Do you thrive in a fast-paced environment? We're on the hunt for an Inbound Customer Service Representative to join our bustling Runcorn office. If you're someone who's dedicated to delivering exceptional customer service and enjoys tackling challenges head-on, we want to hear from you! As an Inbound Customer Service Representative, you'll be responsible for a variety of essential tasks. You'll handle the administration of existing accounts, including tasks like adding vehicles and updating addresses. Additionally, you'll efficiently process payments and set up recurring payments over the phone, ensuring seamless financial transactions. Your role also involves addressing general inquiries and providing valuable assistance to customers who have questions related to penalty charge notices. With your expertise, you'll contribute to our commitment to exceptional customer service and support. Hours of Work: 40 hours per week. 8:00am and 20:00pm Monday to Friday, 9:00am and 18:00pm Saturday and Sunday, Rotational weekends Inbound Customer Service Representative Requirements: Proven experience of handling difficult customers High level of accuracy and attention to detail Proficient in using IT. Inbound Customer Service Representative Benefits: £24,575.76 per annum 33 days annual leave- rising to 36 with length of service. Great flexible working patterns Medical Insurance Employee Assistance programme Free massages available for all employees with a qualified masseuse A great range of fruit free to all employees Meet the Organisation: Who We Are and What We Do We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow Manor Park offices. We are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions. The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff. We believe that the key to a successful business is putting people first and striving for excellence in every area. By investing in learning and development, welfare and benefits, and employee engagement, our employees are happier and more productive. Ready to supercharge your career in customer service? Join us as an Inbound Customer Service Representative and be part of something extraordinary. Apply now to unleash your potential and redefine customer interactions. Your exciting journey begins here!
Apr 17, 2024
Full time
Are you passionate about providing outstanding customer experiences? Do you thrive in a fast-paced environment? We're on the hunt for an Inbound Customer Service Representative to join our bustling Runcorn office. If you're someone who's dedicated to delivering exceptional customer service and enjoys tackling challenges head-on, we want to hear from you! As an Inbound Customer Service Representative, you'll be responsible for a variety of essential tasks. You'll handle the administration of existing accounts, including tasks like adding vehicles and updating addresses. Additionally, you'll efficiently process payments and set up recurring payments over the phone, ensuring seamless financial transactions. Your role also involves addressing general inquiries and providing valuable assistance to customers who have questions related to penalty charge notices. With your expertise, you'll contribute to our commitment to exceptional customer service and support. Hours of Work: 40 hours per week. 8:00am and 20:00pm Monday to Friday, 9:00am and 18:00pm Saturday and Sunday, Rotational weekends Inbound Customer Service Representative Requirements: Proven experience of handling difficult customers High level of accuracy and attention to detail Proficient in using IT. Inbound Customer Service Representative Benefits: £24,575.76 per annum 33 days annual leave- rising to 36 with length of service. Great flexible working patterns Medical Insurance Employee Assistance programme Free massages available for all employees with a qualified masseuse A great range of fruit free to all employees Meet the Organisation: Who We Are and What We Do We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow Manor Park offices. We are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions. The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff. We believe that the key to a successful business is putting people first and striving for excellence in every area. By investing in learning and development, welfare and benefits, and employee engagement, our employees are happier and more productive. Ready to supercharge your career in customer service? Join us as an Inbound Customer Service Representative and be part of something extraordinary. Apply now to unleash your potential and redefine customer interactions. Your exciting journey begins here!
Main purpose of job: To lead and develop CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. Start date: To be agreed with the appointed candidate (subject to Enhanced DBS Check and satisfactory references). Salary: £55,000 - £60,000 Hours: Your hours of work are as required to perform the duties of your role, for a full-time employee this is normally 35 hours per week. Contract: Permanent Place of work: At least two days a week in the Colchester office, with some home working, regular travel across Essex and occasional travel in the East Region. Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year. To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Application deadline: 10am, Thursday 16th May 2024. Interviews: Tuesday 4th June, in Colchester. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1. Job Description The post of Chief Executive Officer offers an exciting opportunity to steer CARA through the next stage of its development, providing leadership to the talented and committed CARA team. The role will involve building on the considerable growth and development that CARA has achieved over the last 10 years, securing funding to ensure it can continue to provide excellent specialist services to survivors of sexual violence and take steps towards CARA's vision of a world without sexual violence and child sexual abuse. CARA's CEO is responsible for leading and developing CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. The main responsibilities of the CEO are: Strategic leadership: Work with the Board of Trustees and the Head of Operations, and consult with staff, survivors, and others, to develop and define a clear, strong vision and direction for the future of the organisation. Lead on and be responsible for the creation, ongoing development and implementation of the organisation's strategic, business and annual plans. Foster, model and promote an inclusive, feminist, anti-racist organisational culture that reflects CARA's ethos and values. Be accountable to the Board of Trustees for the overall financial health of the organisation. Good governance: Report and present to the Board of Trustees on the organisation's progress against its budgets, plans, any risks, challenges and changes, and all information relevant and necessary to the effective discharge of the Board's duties, including strategic decision-making. Develop and share proposals with the Board for the implementation of its objectives and the ongoing development of the organisation. Support the Board of Trustees in its ongoing process of self-assessment, development and improving its diversity and representation. Ensure the charity meets its constitutional, regulatory and legal obligations. Business development: Develop and implement an income generation strategy that ensures the organisation's sustainability and enables its sustainable growth. Work in partnership with the Head of Operations to develop and implement the organisational structures needed for effective delivery of CARA's objectives and sustainable growth. Generate new and various funding and income opportunities through networking, developing partnerships. To research and identify new funding and commissioning opportunities and complete bids and applications on an ongoing basis. Increase the unrestricted income of the charity, including developing, proposing and implementing new and innovative approaches to its income generation activities, including working closely with the CEO of Icena. Be responsible for maintaining and developing strong, long-term relationships with a diverse range funders and donors, both existing and new. Representation: To act as lead representative for CARA in the Synergy Essex Rape Crisis Partnership, developing strong working relationships with the other partners and negotiating CARA's role, responsibilities and the financial allocations it receives from the partnership. To keep up-to-date with current developments affecting victims and survivors of sexual violence and ensure that CARA responds appropriately to these developments. To be the chief spokeswoman for CARA, responding to media and other enquiries as appropriate and playing a pro-active role in bringing relevant issues to the attention of the public, issuing press releases and initiating debate, as appropriate. Build, support and oversee strong relationships with individuals and organisations across the voluntary, public and private sectors, and in local and national government. To contribute to Rape Crisis England and Wales campaigns and other campaigns, as appropriate. To remain informed of national and regional Rape Crisis perspectives, drawing on Rape Crisis England and Wales expertise and resources as appropriate. Organisational management: Ensure policies and processes that support good communication, staff health and well-being, and safe and effective delivery of work are in place and adhered to throughout the organisation. Take overall responsibility for the staff team, its management and performance. Capture the organisation's work through robust monitoring and evaluation, and ensure CARA's impact and any learning is shared throughout the team and with the Board, survivors, funders and other partners as appropriate. Oversee and ensure robust financial management processes for the charity. Other: To oversee safeguarding at CARA, working with the Designated Safeguarding Leads to ensure effective policies and procedures are in place and communicated to staff, trustees, sessional counsellors and volunteers, and that CARA follows best safeguarding practice. To adhere to all CARA's organisational policies and procedures. To be administratively self-servicing, and to share responsibility for a range of day-to-day tasks with the Head of Operations and other team members. To undertake other related activities as required by Board of Trustees. This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA's vision is of a world without sexual violence and child sexual abuse. As a step towards this vision, we do all we can to create a culture where victims and survivors are believed, supported and treated with fairness and respect. CARA is a registered charity working with adults, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA currently employs 39 full and part-time staff and has an annual income of approximately £1.6 million. CARA's Aims To provide high quality, specialist support to victims and survivors of sexual violence and child sexual abuse. To increase awareness and understanding of sexual violence and child sexual abuse and the impact they have on victims and survivors, challenging myths and misconceptions. To promote and represent the rights and needs of victims and survivors, including advocating for a fairer criminal justice system. CARA's Values Feminism. Respect. Empowerment. Equality CARA is a women-led organisation and we work from an intersectional feminist perspective. We actively seek to ensure equality of women as a service provider and as an employer. The core values of respect, empowerment and equality underpin everything we do. CARA's commitment to diversity and inclusion CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.CARA is committed to anti-racism and are currently developing an Anti-racism Policy. Through this work, we will be aiming to dismantle barriers within CARA to ensure we do not continue to perpetuate institutional racism and can create a truly inclusive environment for our service-users and our workers. You can read more about CARA's commitment to diversity and inclusion here. . click apply for full job details
Apr 17, 2024
Full time
Main purpose of job: To lead and develop CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. Start date: To be agreed with the appointed candidate (subject to Enhanced DBS Check and satisfactory references). Salary: £55,000 - £60,000 Hours: Your hours of work are as required to perform the duties of your role, for a full-time employee this is normally 35 hours per week. Contract: Permanent Place of work: At least two days a week in the Colchester office, with some home working, regular travel across Essex and occasional travel in the East Region. Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year. To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Application deadline: 10am, Thursday 16th May 2024. Interviews: Tuesday 4th June, in Colchester. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1. Job Description The post of Chief Executive Officer offers an exciting opportunity to steer CARA through the next stage of its development, providing leadership to the talented and committed CARA team. The role will involve building on the considerable growth and development that CARA has achieved over the last 10 years, securing funding to ensure it can continue to provide excellent specialist services to survivors of sexual violence and take steps towards CARA's vision of a world without sexual violence and child sexual abuse. CARA's CEO is responsible for leading and developing CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. The main responsibilities of the CEO are: Strategic leadership: Work with the Board of Trustees and the Head of Operations, and consult with staff, survivors, and others, to develop and define a clear, strong vision and direction for the future of the organisation. Lead on and be responsible for the creation, ongoing development and implementation of the organisation's strategic, business and annual plans. Foster, model and promote an inclusive, feminist, anti-racist organisational culture that reflects CARA's ethos and values. Be accountable to the Board of Trustees for the overall financial health of the organisation. Good governance: Report and present to the Board of Trustees on the organisation's progress against its budgets, plans, any risks, challenges and changes, and all information relevant and necessary to the effective discharge of the Board's duties, including strategic decision-making. Develop and share proposals with the Board for the implementation of its objectives and the ongoing development of the organisation. Support the Board of Trustees in its ongoing process of self-assessment, development and improving its diversity and representation. Ensure the charity meets its constitutional, regulatory and legal obligations. Business development: Develop and implement an income generation strategy that ensures the organisation's sustainability and enables its sustainable growth. Work in partnership with the Head of Operations to develop and implement the organisational structures needed for effective delivery of CARA's objectives and sustainable growth. Generate new and various funding and income opportunities through networking, developing partnerships. To research and identify new funding and commissioning opportunities and complete bids and applications on an ongoing basis. Increase the unrestricted income of the charity, including developing, proposing and implementing new and innovative approaches to its income generation activities, including working closely with the CEO of Icena. Be responsible for maintaining and developing strong, long-term relationships with a diverse range funders and donors, both existing and new. Representation: To act as lead representative for CARA in the Synergy Essex Rape Crisis Partnership, developing strong working relationships with the other partners and negotiating CARA's role, responsibilities and the financial allocations it receives from the partnership. To keep up-to-date with current developments affecting victims and survivors of sexual violence and ensure that CARA responds appropriately to these developments. To be the chief spokeswoman for CARA, responding to media and other enquiries as appropriate and playing a pro-active role in bringing relevant issues to the attention of the public, issuing press releases and initiating debate, as appropriate. Build, support and oversee strong relationships with individuals and organisations across the voluntary, public and private sectors, and in local and national government. To contribute to Rape Crisis England and Wales campaigns and other campaigns, as appropriate. To remain informed of national and regional Rape Crisis perspectives, drawing on Rape Crisis England and Wales expertise and resources as appropriate. Organisational management: Ensure policies and processes that support good communication, staff health and well-being, and safe and effective delivery of work are in place and adhered to throughout the organisation. Take overall responsibility for the staff team, its management and performance. Capture the organisation's work through robust monitoring and evaluation, and ensure CARA's impact and any learning is shared throughout the team and with the Board, survivors, funders and other partners as appropriate. Oversee and ensure robust financial management processes for the charity. Other: To oversee safeguarding at CARA, working with the Designated Safeguarding Leads to ensure effective policies and procedures are in place and communicated to staff, trustees, sessional counsellors and volunteers, and that CARA follows best safeguarding practice. To adhere to all CARA's organisational policies and procedures. To be administratively self-servicing, and to share responsibility for a range of day-to-day tasks with the Head of Operations and other team members. To undertake other related activities as required by Board of Trustees. This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA's vision is of a world without sexual violence and child sexual abuse. As a step towards this vision, we do all we can to create a culture where victims and survivors are believed, supported and treated with fairness and respect. CARA is a registered charity working with adults, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA currently employs 39 full and part-time staff and has an annual income of approximately £1.6 million. CARA's Aims To provide high quality, specialist support to victims and survivors of sexual violence and child sexual abuse. To increase awareness and understanding of sexual violence and child sexual abuse and the impact they have on victims and survivors, challenging myths and misconceptions. To promote and represent the rights and needs of victims and survivors, including advocating for a fairer criminal justice system. CARA's Values Feminism. Respect. Empowerment. Equality CARA is a women-led organisation and we work from an intersectional feminist perspective. We actively seek to ensure equality of women as a service provider and as an employer. The core values of respect, empowerment and equality underpin everything we do. CARA's commitment to diversity and inclusion CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.CARA is committed to anti-racism and are currently developing an Anti-racism Policy. Through this work, we will be aiming to dismantle barriers within CARA to ensure we do not continue to perpetuate institutional racism and can create a truly inclusive environment for our service-users and our workers. You can read more about CARA's commitment to diversity and inclusion here. . click apply for full job details
Billing Representative - 6-Month Inside IR35 - £185 p/d - Reading/Hybrid An exciting opportunity for a Billing Representative to join a large Global organisation within the Information Management area. You will bring your subject matter expertise in billing and third-party portal infrastructure to help support the day-to-day workload and development of the Billing Team. Location: Reading, 3 days a week in the office. Skills Required: Experience working in a software billing function (global billing experience in the software services or high-tech industry preferred). Extensive experience managing third party portal infrastructure (such as Ariba, Tungsten, Coupa, Taulia). Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional Service Delivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and evaluating other Billing Operation staff. Billing Representative - 6-Month Inside IR35 - £185 p/d - Reading/Hybrid Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Apr 17, 2024
Contractor
Billing Representative - 6-Month Inside IR35 - £185 p/d - Reading/Hybrid An exciting opportunity for a Billing Representative to join a large Global organisation within the Information Management area. You will bring your subject matter expertise in billing and third-party portal infrastructure to help support the day-to-day workload and development of the Billing Team. Location: Reading, 3 days a week in the office. Skills Required: Experience working in a software billing function (global billing experience in the software services or high-tech industry preferred). Extensive experience managing third party portal infrastructure (such as Ariba, Tungsten, Coupa, Taulia). Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional Service Delivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and evaluating other Billing Operation staff. Billing Representative - 6-Month Inside IR35 - £185 p/d - Reading/Hybrid Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose The Quality Engineer will provide support to the business units by implementing the Oceaneering quality management system & related tools/processes to accelerate business results, reduce COPQ and improve overall efficiency and effectiveness. Functions ESSENTIAL Individual contributor who can work independently under limited supervision. Can manages and navigate ambiguous projects with minimal support from others. Experienced professional with adequate understanding of own job area. Can provide solutions to a variety of technical problems of moderate scope/complexity. • Provide support and leadership to the site, proactive quality programs including DFMEA, PFMEA, COPQ reduction projects, incident investigation and waste reduction projects. • Ensure requirements that are critical to quality (CTQ's) are defined, understood and aligned with current capabilities and are managed to ensure conformance. • Develop processes that are based upon items deemed Critical to Quality (CTQ's), and Critical to Process (CTP's), • Actively facilitate continuous improvement projects with a cross functional teams. Support execution and activities close out with the team. • Conduct quality based risk assessments to determine the criticality of activities performed, and the competence of affected employees. • Develop a comprehensive understanding of our Customer quality requirements. • Provide support to the planning, proposal, and development process. - (risk, RFQ review, exceptions etc.). • Review, approve and provide comment on specifications, drawings, plans and procedures. • Understand when and how to establish requirements of gauge calibration and perform, validate measurement system analysis (MSA) • Develop, maintain, ensure implementation and evaluate conformance to inspection and testing plans (ITPs), Incoming Quality Control plan (IQCPs), quality plans. • Facilitate/support external audits for site certifications verify and distributing work to BU as necessary, internal and external audit • Provide QA/QC support to all client projects as assigned. • Prepare and troubleshoot corrective actions in relation to system related nonconforming events/near hits, adopting promoting and coaching robust root cause methodologies. • Quantify, and analyze COPQ data and metrics reporting to local and global management. • Support process monitoring and measurement processes through the development and implementation of statistical process control, where applicable. • Ensure the independent asset, product, and component inspection function is in accordance with industry standards, regulatory statutes, and customer requirements. • Compile and maintain detailed project Quality Assurance and Quality Control Plans. • Compile and maintain detailed client specific Product Inspection & Test Plans • Serve as Quality representative for client and 3rd party inspection site audits/meetings/visits and coordinate with Quality Control for witnessing a test. • Utilize the SmartSolve on line system to manage the fundamentals of quality assurance, provides meaningful data to the business leaders to drive improvement and align with the strategic direction. • Support the customer satisfaction and loyalty processes. • Support the organization's drive towards excellence in Health and Safety performance. • Support includes but is not limited to conducting Stop observations, attending HSE related meetings, supporting HSE improvement projects and any other related task deemed appropriate by the Manager. Consistently display required levels of engagement and a positive can-do attitude while consistently supporting Oceaneering culture of Safety, Quality, ongoing learning and continual improvement. Any other roles or tasks as required to support our business needs Qualifications Qualifications REQUIRED • Bachelor degree in engineering or technical field, preferably in Quality, Mechanical Engineering or Electrical Engineering (or equivalent experience). • Relevant experience in Quality Engineering/Continuous Improvement with demonstrable evidence of systems and process improvement • Must have working knowledge of ISO 9001 QMS requirements DESIRED • Qualified and competent as an ISO 9001 lead auditor • Lean / 6 Sigma Green Belt certification Proficient in Microsoft Office and other related systems as required for the role. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Apr 17, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose The Quality Engineer will provide support to the business units by implementing the Oceaneering quality management system & related tools/processes to accelerate business results, reduce COPQ and improve overall efficiency and effectiveness. Functions ESSENTIAL Individual contributor who can work independently under limited supervision. Can manages and navigate ambiguous projects with minimal support from others. Experienced professional with adequate understanding of own job area. Can provide solutions to a variety of technical problems of moderate scope/complexity. • Provide support and leadership to the site, proactive quality programs including DFMEA, PFMEA, COPQ reduction projects, incident investigation and waste reduction projects. • Ensure requirements that are critical to quality (CTQ's) are defined, understood and aligned with current capabilities and are managed to ensure conformance. • Develop processes that are based upon items deemed Critical to Quality (CTQ's), and Critical to Process (CTP's), • Actively facilitate continuous improvement projects with a cross functional teams. Support execution and activities close out with the team. • Conduct quality based risk assessments to determine the criticality of activities performed, and the competence of affected employees. • Develop a comprehensive understanding of our Customer quality requirements. • Provide support to the planning, proposal, and development process. - (risk, RFQ review, exceptions etc.). • Review, approve and provide comment on specifications, drawings, plans and procedures. • Understand when and how to establish requirements of gauge calibration and perform, validate measurement system analysis (MSA) • Develop, maintain, ensure implementation and evaluate conformance to inspection and testing plans (ITPs), Incoming Quality Control plan (IQCPs), quality plans. • Facilitate/support external audits for site certifications verify and distributing work to BU as necessary, internal and external audit • Provide QA/QC support to all client projects as assigned. • Prepare and troubleshoot corrective actions in relation to system related nonconforming events/near hits, adopting promoting and coaching robust root cause methodologies. • Quantify, and analyze COPQ data and metrics reporting to local and global management. • Support process monitoring and measurement processes through the development and implementation of statistical process control, where applicable. • Ensure the independent asset, product, and component inspection function is in accordance with industry standards, regulatory statutes, and customer requirements. • Compile and maintain detailed project Quality Assurance and Quality Control Plans. • Compile and maintain detailed client specific Product Inspection & Test Plans • Serve as Quality representative for client and 3rd party inspection site audits/meetings/visits and coordinate with Quality Control for witnessing a test. • Utilize the SmartSolve on line system to manage the fundamentals of quality assurance, provides meaningful data to the business leaders to drive improvement and align with the strategic direction. • Support the customer satisfaction and loyalty processes. • Support the organization's drive towards excellence in Health and Safety performance. • Support includes but is not limited to conducting Stop observations, attending HSE related meetings, supporting HSE improvement projects and any other related task deemed appropriate by the Manager. Consistently display required levels of engagement and a positive can-do attitude while consistently supporting Oceaneering culture of Safety, Quality, ongoing learning and continual improvement. Any other roles or tasks as required to support our business needs Qualifications Qualifications REQUIRED • Bachelor degree in engineering or technical field, preferably in Quality, Mechanical Engineering or Electrical Engineering (or equivalent experience). • Relevant experience in Quality Engineering/Continuous Improvement with demonstrable evidence of systems and process improvement • Must have working knowledge of ISO 9001 QMS requirements DESIRED • Qualified and competent as an ISO 9001 lead auditor • Lean / 6 Sigma Green Belt certification Proficient in Microsoft Office and other related systems as required for the role. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
HR Intern SLB is looking for a talented candidate to join the HR Function in the capacity of a HR Intern in 2024 (1-year internship). If you are looking to join an international company with one of the largest organizations in energy industry, this opportunity may be for you. Our internships are paid positions with flexible/hybrid working model. HR internships lasts for a 1-year durationstarting from Summer 2024 (flexible start date). About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: Reporting to the HR Representative & HR Manager, the successful candidate will work on initiatives that support our people first strategy. You will work with teams within SHTC and will also have the opportunity to collaborate with the wider HR team across the UK and various other SLB locations globally. As an intern you will be learning from senior members of the HR Team but should also be comfortable to share your own knowledge, ideas, and opinions. The intern will support the HR Manager and HR Representative on several topics such as recruitment, candidate management, onboarding, employee engagement, employee relations, employee rewards, learning & development, and DEI. You will be responsible for assisting with the management of annual global and local HR initiatives within the location. As an employer, SLB are committed to your learning and development during your internship with us though a tailored HR Internship plan to suit your learning and the business needs. We will support you with regular performance discussions and allow you with the opportunity to enable your career in HR. Competencies: Leading by example: Strongly protects and acts as guardian to our Values, Policies and Personnel Principles and encourages employees to do the same. Visible and accessible: Is visible, approachable and available to all employees. Results oriented: Delivers the right thing, on time, with quality and accuracy. Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards. Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure. Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality. Qualification: Studying towards a Bachelors or Masters in Human Resources. Business Management or related subject. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Apr 17, 2024
Full time
HR Intern SLB is looking for a talented candidate to join the HR Function in the capacity of a HR Intern in 2024 (1-year internship). If you are looking to join an international company with one of the largest organizations in energy industry, this opportunity may be for you. Our internships are paid positions with flexible/hybrid working model. HR internships lasts for a 1-year durationstarting from Summer 2024 (flexible start date). About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: Reporting to the HR Representative & HR Manager, the successful candidate will work on initiatives that support our people first strategy. You will work with teams within SHTC and will also have the opportunity to collaborate with the wider HR team across the UK and various other SLB locations globally. As an intern you will be learning from senior members of the HR Team but should also be comfortable to share your own knowledge, ideas, and opinions. The intern will support the HR Manager and HR Representative on several topics such as recruitment, candidate management, onboarding, employee engagement, employee relations, employee rewards, learning & development, and DEI. You will be responsible for assisting with the management of annual global and local HR initiatives within the location. As an employer, SLB are committed to your learning and development during your internship with us though a tailored HR Internship plan to suit your learning and the business needs. We will support you with regular performance discussions and allow you with the opportunity to enable your career in HR. Competencies: Leading by example: Strongly protects and acts as guardian to our Values, Policies and Personnel Principles and encourages employees to do the same. Visible and accessible: Is visible, approachable and available to all employees. Results oriented: Delivers the right thing, on time, with quality and accuracy. Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards. Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure. Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality. Qualification: Studying towards a Bachelors or Masters in Human Resources. Business Management or related subject. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
The starting salary is £65,393, which will increase annually until you reach the top of the scale £69,838. This includes allowances totalling £2,841 made up of a location allowance of £1,841 and a non-pensionable allowance of £1,000. We can't disclose explicit details but can tell you we're leading advancements in emerging technologies to deliver bespoke solutions to niche and specialist areas of the Met. The only way you can appreciate our sophisticated technologies, and how we're using them to protect the public and fight crime across London, is to see them for yourself. The Technology, Research and Innovation (TRI) team keeps the Met at the cutting-edge of tech. Our work is highly innovative and no two projects are ever the same. This staff role is a unique opportunity for an experienced Electronics Section Manager, with hands-on electronic design experience, to join an exciting engineering and science team using state of the art equipment within a multi discipline environment to develop niche electronic solutions, to make London safer. As the Electronics Section Manager, you will provide leadership to an electronics development team to enable them to effectively deliver bespoke electronic products and systems fit for operational use in the field. This will involve you using your previous hands-on electronics development and engineering skills to effectively steer and manage the team to deliver solutions successfully and on time to meet operational deadlines. You will be working with a range of customers to understand their operational requirements to identify potential electronic solutions. Working with the senior technologist and development managers, you will be steering the electronics team to deliver robust solutions to meet these requirements against operational deadlines. A typical day may include engaging with MPS operational officers, capturing and documenting requirements, meeting with suppliers and partner agencies, planning a programme of electronic development projects, running project meetings, conducting design reviews, and briefing or writing on the progress of projects. As the Electronics Section Manager, you will be working with a wide range of stakeholders, assessing and adapting to each type of audience. You will be someone who can readily engage and win the support of others. You will be working with some of the UK's top suppliers and highly experienced electronic engineers in your team, so you will need to be able to communicate at their technical level. Maintaining momentum on projects is essential to keep the operational customers focused, and you will need to think of ways to keep their commitment throughout the development lifecycle. You will have already demonstrated exceptional talent in your career. Additional Information • 28 days holiday, rising to 33 at 5 years, plus bank holidays • Excellent contributory pension scheme for your financial future - The MPS contributes 27.9% of your salary into your civil service pension scheme. • Long service rewards and paid overtime available • Access to the Blue light Emergency Services discount card with a range of official discounts from large national retailers to local businesses including holidays, cars, days out, fashion, gifts, insurance, phones and much more • Access to a range of financial products via the Metropolitan Police Trading Service, including preferred credit facilities. • Sponsored membership to a professional body. • Generous family leave for pregnancy, adoption, paternity and shared parental leave • Childcare support including nursery and play scheme discounts. How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on Tuesday 7 May 2024. The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females. As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions. Read our full disability confidence statement.
Apr 17, 2024
Full time
The starting salary is £65,393, which will increase annually until you reach the top of the scale £69,838. This includes allowances totalling £2,841 made up of a location allowance of £1,841 and a non-pensionable allowance of £1,000. We can't disclose explicit details but can tell you we're leading advancements in emerging technologies to deliver bespoke solutions to niche and specialist areas of the Met. The only way you can appreciate our sophisticated technologies, and how we're using them to protect the public and fight crime across London, is to see them for yourself. The Technology, Research and Innovation (TRI) team keeps the Met at the cutting-edge of tech. Our work is highly innovative and no two projects are ever the same. This staff role is a unique opportunity for an experienced Electronics Section Manager, with hands-on electronic design experience, to join an exciting engineering and science team using state of the art equipment within a multi discipline environment to develop niche electronic solutions, to make London safer. As the Electronics Section Manager, you will provide leadership to an electronics development team to enable them to effectively deliver bespoke electronic products and systems fit for operational use in the field. This will involve you using your previous hands-on electronics development and engineering skills to effectively steer and manage the team to deliver solutions successfully and on time to meet operational deadlines. You will be working with a range of customers to understand their operational requirements to identify potential electronic solutions. Working with the senior technologist and development managers, you will be steering the electronics team to deliver robust solutions to meet these requirements against operational deadlines. A typical day may include engaging with MPS operational officers, capturing and documenting requirements, meeting with suppliers and partner agencies, planning a programme of electronic development projects, running project meetings, conducting design reviews, and briefing or writing on the progress of projects. As the Electronics Section Manager, you will be working with a wide range of stakeholders, assessing and adapting to each type of audience. You will be someone who can readily engage and win the support of others. You will be working with some of the UK's top suppliers and highly experienced electronic engineers in your team, so you will need to be able to communicate at their technical level. Maintaining momentum on projects is essential to keep the operational customers focused, and you will need to think of ways to keep their commitment throughout the development lifecycle. You will have already demonstrated exceptional talent in your career. Additional Information • 28 days holiday, rising to 33 at 5 years, plus bank holidays • Excellent contributory pension scheme for your financial future - The MPS contributes 27.9% of your salary into your civil service pension scheme. • Long service rewards and paid overtime available • Access to the Blue light Emergency Services discount card with a range of official discounts from large national retailers to local businesses including holidays, cars, days out, fashion, gifts, insurance, phones and much more • Access to a range of financial products via the Metropolitan Police Trading Service, including preferred credit facilities. • Sponsored membership to a professional body. • Generous family leave for pregnancy, adoption, paternity and shared parental leave • Childcare support including nursery and play scheme discounts. How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on Tuesday 7 May 2024. The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females. As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions. Read our full disability confidence statement.
Ashley Kate HR & Finance are delighted to be partnering with a well-established organisation on the search for an Interim ER Advisor to join the team for the next 9 Months on a Fixed Term Contract. Salary : 48,000 Depending on experience. Based: Bolton (hybrid working) The role focuses on improvement and innovation, enabling, evolving and embedding change through effective communications and engagement on Employee Relations related matters. You will support the ER Manager in the development and delivery of ER related improvement, innovation and change activities in consultation and collaboration with key stakeholders. You will also design and deliver communication and engagement plans for a range of people related matters. Experience: Knowledgeable, empathetic, resilient individual, with strong ER experience. You will be able to identify opportunities for improvement, develop plans to realise those improvements and successfully communicate, influence and build relationships throughout the business at all levels. You will have experience of working in a multi-functional team providing logical solutions to complex issues. This particular role contributes to the continued evolution of a collaborative culture and flexible/hybrid working environment. Coaching and advising on innovative employee relations solutions, including people related engagement activities, reviewing and implementing contract-related solutions and development of resources, including guidance and procedure documents to empower employees and managers and in support of a positive ER climate. In addition to the improvement and innovation activities, being part of the ER team means that you will also undertake and contribute to other ER activities including case work, procedural reviews and Trade Union related activities. You will be used to practically applying employment legislation knowledge in a business context, demonstrate high levels of integrity, be passionate about making a difference, as well as being commercially astute. You will have robust coaching, facilitation and mediation skills and experience. In addition, you will have experience in complex case management (including disciplinary, grievance, and capability), procedure/policy writing, and business partnering. The role will continue to build, engage and maintain relationships with key stakeholders across the business. Experience of working with Trade Unions, working in a Unionised environment and/or with Employee Representatives, would be an advantage. For further information, please get in touch today on (phone number removed).
Apr 16, 2024
Contractor
Ashley Kate HR & Finance are delighted to be partnering with a well-established organisation on the search for an Interim ER Advisor to join the team for the next 9 Months on a Fixed Term Contract. Salary : 48,000 Depending on experience. Based: Bolton (hybrid working) The role focuses on improvement and innovation, enabling, evolving and embedding change through effective communications and engagement on Employee Relations related matters. You will support the ER Manager in the development and delivery of ER related improvement, innovation and change activities in consultation and collaboration with key stakeholders. You will also design and deliver communication and engagement plans for a range of people related matters. Experience: Knowledgeable, empathetic, resilient individual, with strong ER experience. You will be able to identify opportunities for improvement, develop plans to realise those improvements and successfully communicate, influence and build relationships throughout the business at all levels. You will have experience of working in a multi-functional team providing logical solutions to complex issues. This particular role contributes to the continued evolution of a collaborative culture and flexible/hybrid working environment. Coaching and advising on innovative employee relations solutions, including people related engagement activities, reviewing and implementing contract-related solutions and development of resources, including guidance and procedure documents to empower employees and managers and in support of a positive ER climate. In addition to the improvement and innovation activities, being part of the ER team means that you will also undertake and contribute to other ER activities including case work, procedural reviews and Trade Union related activities. You will be used to practically applying employment legislation knowledge in a business context, demonstrate high levels of integrity, be passionate about making a difference, as well as being commercially astute. You will have robust coaching, facilitation and mediation skills and experience. In addition, you will have experience in complex case management (including disciplinary, grievance, and capability), procedure/policy writing, and business partnering. The role will continue to build, engage and maintain relationships with key stakeholders across the business. Experience of working with Trade Unions, working in a Unionised environment and/or with Employee Representatives, would be an advantage. For further information, please get in touch today on (phone number removed).
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
Apr 16, 2024
Full time
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
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We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website. Embedded Content and Features How We Respond to "Do Not Track" Signals Managing Lead Counsel, ClarusONE Sourcing Services page is loaded Managing Lead Counsel, ClarusONE Sourcing Services Apply remote type Hybrid locations London time type Full time posted on Posted 17 Days Ago job requisition id JR ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000 About Us McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Apr 16, 2024
Full time
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We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website. Embedded Content and Features How We Respond to "Do Not Track" Signals Managing Lead Counsel, ClarusONE Sourcing Services page is loaded Managing Lead Counsel, ClarusONE Sourcing Services Apply remote type Hybrid locations London time type Full time posted on Posted 17 Days Ago job requisition id JR ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000 About Us McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Apr 16, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Job Number Job Category Food and Beverage & Culinary Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Specific areas of focus include supporting the Senior Director F&B Design & Development EMEA in developing operationally and commercially sound food and beverage concepts & strategies for all new hotel developments & renovations in MEA. Working effectively with property management teams, area teams, development, brand operations, external designers, hotel owners and their representatives, supporting pre-opening & hotel conversions.Responsibilities include development of a concept strategy based on brand and type of market. The individual thinkscreatively and practically to develop, execute and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Partner with above property departments to drive new initiatives and corporate direction of each brand. Gain a full understanding of each market where we have hotels and know our free-standing competitors as well as hotels. CANDIDATE PROFILE Education and Experience A degree from an accredited university in Business Administration, Hotel and Restaurant Management 8 years' experience in the international F&B industry, including hotel and independent operation and F&B consultation. Team leadership skills of more than 5 years. CORE WORK ACTIVITIES Key Responsibilities: Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills. Excellent negotiating and deal-structuring skills. Demonstrated understanding and use of market research and market trend information. Able to travel up to 50% of working time. Strong business acumen skills are required. Develop operational and commercially sound food and beverage concepts for EMEA region. Understand and articulate current food and beverage trends and what drives them. Build, manage and maintain an up to date library of commercial sound food and beverage concepts Develop and maintain a project tracking process to ensure all stakeholders are up to date on the progress of each project. Deliver business results by leveraging shared resources and processes and implement revenue driving initiatives and best practices for restaurant and bar areas. Looks outside of Marriott to identify and implement innovations that improve business performance. Manages larger business processes and/or projects, setting priorities and measurable objectives, and monitoring and reporting on the process, progress and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Actively engages in new hotel openings utilizing critical path tools and communicates need areas to regional team. Generates innovative solutions to approach function-specific work challenges. Reviews product & service standards for food & beverage concepts. Manages effective partnerships with third party partners, suppliers, designers, consultants, and concept partners when applicable. Oversees proper controls to ensure that all third party vendors and consultants deliver concepts & plans in a timely fashion. Works with key stakeholders within hotel operations, technical services, design and supply management to ensure all parties assist and support the hotel operational efficiency Ensures continuous communication and alignment with the Select Service, Premium and Luxury brand management teams. Executes the organization's mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership. Performs other duties as assigned to meet business needs. Leading Discipline Team: Champions leaders' vision for innovation, communication, systems & products. Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities: Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place. Interviews and hires employees. Facilitates regular, ongoing communication in department (e.g., staff meetings). Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs). Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Identifies talents of direct reports and their teams, and assists with their growth and development plans. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Apr 16, 2024
Full time
Job Number Job Category Food and Beverage & Culinary Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Specific areas of focus include supporting the Senior Director F&B Design & Development EMEA in developing operationally and commercially sound food and beverage concepts & strategies for all new hotel developments & renovations in MEA. Working effectively with property management teams, area teams, development, brand operations, external designers, hotel owners and their representatives, supporting pre-opening & hotel conversions.Responsibilities include development of a concept strategy based on brand and type of market. The individual thinkscreatively and practically to develop, execute and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Partner with above property departments to drive new initiatives and corporate direction of each brand. Gain a full understanding of each market where we have hotels and know our free-standing competitors as well as hotels. CANDIDATE PROFILE Education and Experience A degree from an accredited university in Business Administration, Hotel and Restaurant Management 8 years' experience in the international F&B industry, including hotel and independent operation and F&B consultation. Team leadership skills of more than 5 years. CORE WORK ACTIVITIES Key Responsibilities: Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills. Excellent negotiating and deal-structuring skills. Demonstrated understanding and use of market research and market trend information. Able to travel up to 50% of working time. Strong business acumen skills are required. Develop operational and commercially sound food and beverage concepts for EMEA region. Understand and articulate current food and beverage trends and what drives them. Build, manage and maintain an up to date library of commercial sound food and beverage concepts Develop and maintain a project tracking process to ensure all stakeholders are up to date on the progress of each project. Deliver business results by leveraging shared resources and processes and implement revenue driving initiatives and best practices for restaurant and bar areas. Looks outside of Marriott to identify and implement innovations that improve business performance. Manages larger business processes and/or projects, setting priorities and measurable objectives, and monitoring and reporting on the process, progress and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Actively engages in new hotel openings utilizing critical path tools and communicates need areas to regional team. Generates innovative solutions to approach function-specific work challenges. Reviews product & service standards for food & beverage concepts. Manages effective partnerships with third party partners, suppliers, designers, consultants, and concept partners when applicable. Oversees proper controls to ensure that all third party vendors and consultants deliver concepts & plans in a timely fashion. Works with key stakeholders within hotel operations, technical services, design and supply management to ensure all parties assist and support the hotel operational efficiency Ensures continuous communication and alignment with the Select Service, Premium and Luxury brand management teams. Executes the organization's mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership. Performs other duties as assigned to meet business needs. Leading Discipline Team: Champions leaders' vision for innovation, communication, systems & products. Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities: Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place. Interviews and hires employees. Facilitates regular, ongoing communication in department (e.g., staff meetings). Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs). Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Identifies talents of direct reports and their teams, and assists with their growth and development plans. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Health Check Coordinator - Doncaster - (Job Ref: 24/OODN) We are looking for individuals to carry out health check appointments in the Doncaster area on a fixed-term contract of 1 year. You may be called upon for this role any day of the week, between the hours of 8am-7pm, these will be given to you in advance. The health checks take place in community centers within the Randox Health Doncaster clinic (located on the high street). The appointments will consist of taking personal measurements, such as weight, height, hip, along with a finger prick blood test for cholesterol and logging these on to the relevant computer systems (Health Diagnostics software). Full training will be given for the role and no prior experience is needed. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Disclosure and Barring Service check. The role: Represent Randox Health as first point of contact for customers attending Health Check appointments at community locations. Providing continuity of Care by Co-ordinating appointments at local community events within Doncaster. Perform duties in an efficient, professional, and courteous manner, including but not limited to welcoming clients, checking them in for appointments, providing information during appointment, blood sample collection and providing additional lifestyle support and advice. Liaise and follow-up with Professional Partners, Randox employees and line manager as required. The operation of the company booking system to update any cancelled appointments, modify client appointments. Ensure that all relevant documents for each client are uploaded into the H Drive (consent forms). Ensure that any feedback suggestions for improvement are passed through the Management team. The management of stock and storage facilities within the clinic for these appointments. Completion of an end of day report for management to review. Adherence to company health and safety procedures and maintaining a safe working environment. To assist with customer queries on any health check related issues. Adhere to your Continuing Professional Development Plan. Adhere to client confidentiality requirements at all times. Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment. To attend Health check events where applicable as a company representative. Promote a positive approach to equal opportunities and ensure that Randox's equal opportunities policies and procedures are adhered to by all staff for whom they are responsible. The candidate: Essential: Clear communication and maintain professional composure at all times. Excellent verbal and written communication skills Professional telephone etiquette and manner Proficient level of IT literacy Flexibility with working hours, as required by business. Problem solving Desirable: Literate in other languages. The ability to input and record data accurately and efficiently. Experience in private / healthcare sector Regulatory compliance experience About Randox Health: For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available. At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, and by the sports industry, and in the UK Government's National COVID-19 Testing Programme.
Apr 16, 2024
Full time
Health Check Coordinator - Doncaster - (Job Ref: 24/OODN) We are looking for individuals to carry out health check appointments in the Doncaster area on a fixed-term contract of 1 year. You may be called upon for this role any day of the week, between the hours of 8am-7pm, these will be given to you in advance. The health checks take place in community centers within the Randox Health Doncaster clinic (located on the high street). The appointments will consist of taking personal measurements, such as weight, height, hip, along with a finger prick blood test for cholesterol and logging these on to the relevant computer systems (Health Diagnostics software). Full training will be given for the role and no prior experience is needed. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Disclosure and Barring Service check. The role: Represent Randox Health as first point of contact for customers attending Health Check appointments at community locations. Providing continuity of Care by Co-ordinating appointments at local community events within Doncaster. Perform duties in an efficient, professional, and courteous manner, including but not limited to welcoming clients, checking them in for appointments, providing information during appointment, blood sample collection and providing additional lifestyle support and advice. Liaise and follow-up with Professional Partners, Randox employees and line manager as required. The operation of the company booking system to update any cancelled appointments, modify client appointments. Ensure that all relevant documents for each client are uploaded into the H Drive (consent forms). Ensure that any feedback suggestions for improvement are passed through the Management team. The management of stock and storage facilities within the clinic for these appointments. Completion of an end of day report for management to review. Adherence to company health and safety procedures and maintaining a safe working environment. To assist with customer queries on any health check related issues. Adhere to your Continuing Professional Development Plan. Adhere to client confidentiality requirements at all times. Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment. To attend Health check events where applicable as a company representative. Promote a positive approach to equal opportunities and ensure that Randox's equal opportunities policies and procedures are adhered to by all staff for whom they are responsible. The candidate: Essential: Clear communication and maintain professional composure at all times. Excellent verbal and written communication skills Professional telephone etiquette and manner Proficient level of IT literacy Flexibility with working hours, as required by business. Problem solving Desirable: Literate in other languages. The ability to input and record data accurately and efficiently. Experience in private / healthcare sector Regulatory compliance experience About Randox Health: For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available. At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, and by the sports industry, and in the UK Government's National COVID-19 Testing Programme.