Mark James Search Limited
Feb 18, 2020Contractor
Our client, a leading producer and marketer of entertainment products, based in Theale, is currently hiring for an Customer Services Assistant to provide excellent administrative support and customer service to both customers and partners. Responsibilities Assist Head of Logistics with data compilations and reporting Provide the Customer Services team with excellent and professional administrative support Assist the Customer Services team with processing and administration for UK National and Independent Accounts Assist with UK and International courier requirements for the UK Office Collation of key data for departmental reporting, including but not limited to; volume, performance, SLA metrics Answer inbound customer calls in a professional and helpful manner at all times, taking messages for the team, and answering any basic queries Assist with sales order entry, returns processing and amendments, and the creation of customer paperwork, ensuring all orders are dispatched to meet the customer's requirements and delivery specifications National Customer Accounts - assist the customer services account manager with order entry, customer paperwork, portals, and warehouse bookings, shipments, delivery tracking, and customer returns Requirements Experienced Customer Services advisor Exceptionally proficient in administrative skillsets Highly numerate, excellent communication skills, and a keen eye for detail Proficient in time management and planning, working methodically and accurately An ability to manage multiple work streams and adhere to strict deadlines This is a full time, 12 Month Fixed Term (Maternity Cover) contract, working Monday-Friday (Flexible start and end) Our client offers an excellent remuneration package and excellent career progression prospects. Please apply online to be considered.