Resource Solutions - EY London, UK
May 26, 2018Full time
The opportunity The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and EY employees in line with agreed service level agreements and procedures. We aim to make the client's first impression a positive and lasting one. Your key responsibilities To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk To handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed salutation. To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service. To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work. To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required. Skills and attributes for success To maintain an organised and tidy work area - this is to include the front desk, seating area, meeting rooms and the pantry. To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion. To ensure that waiting visitors are kept informed of any delays and to ensure client comfort To replenish meeting rooms, as required, with pads, pens and pencils To ensure that all required hospitality is served promptly and to the highest standards. To ensure all audio visual equipment is working and provide support when required To collate all reception and hospitality statistics and forward to the Regional Manager on a weekly basis To maintain appropriate stationery stocks in the reception area Health and Safety To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately. To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager To attend all statutory Health and Safety training To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation. To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY. Security To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate To ensure the building reception has a list of all visitors due to arrive each day and booked car park spaces. To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office To ensure all client and visitor passes are both issued and collected Environmental Support EY's environmental initiatives Ensure best practice for waste and energy savings are followed General Fully support the implementation and ongoing requirements of EY's ISO standards. To qualify for the role you must have Ensure all areas of AWS are compliant with relevant policies and procedures, and where appropriate, actively contribute to continuous improvement programmes Previous experience of customer service environment essential Previous corporate working experience desirable Ability to work independently and as part of a team Previous experience as a Receptionist desirable Ability to communicate effectively both verbally and in writing is essential Computer literacy skills - Intermediate Excel, Word and Outlook/Lotus Notes Must have sound numerical skills Ability to operate calmly under pressure Ideally, you'll also have Strong customer focus Able to demonstrate a professional and organised approach to the role Logical thinker, able to spot errors and resolve queries Able to deal with interruptions, work to deadlines and prioritise Strong relationship skills - able to build and maintain rapport with guests Able to multi task and be flexible Enthusiastic, committed and determined Sense of humour and an eye for detail Striving to improve the service offered with proactive approach to service delivery and client satisfaction What we look for You will have knowledge and understanding of the health and safety relevant to office inc; Fire, First Aid, DSE, and Accident reporting and be able to demonstrable ability to work independently and as part of a team. You will also have awareness of the impact upon the firm of legislative, technological or other changes, with the ability to respond effectively About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.