Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit
Jan 15, 2020
Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit
Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit
Jan 07, 2020
Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit
Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit
Dec 30, 2019
Area Manager - Mental Health Manchester or London - but flexible for the right candidate Permanent Up to £55,000 doe Full time (37.5 hours) A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing This is an exciting opportunity for a proven Area Manager with strong operational experience to own and lead the operational planning and delivery of Bupa mental health products and services due to increased customer demand. Specifically the Area Manager - Mental Health will be responsible for the mental health product delivery across Bupa owned Health Centres and on-site corporate customer locations. They will also develop the mental health strategy to deliver a market leading customer journey for the mental health products and services offered. The role will involve significant UK travel to different Bupa customers for the set up of agreed mental health services at the relevant sites. Key accountabilities and activities Accountable for meeting the overall mental health proposition commercial goals and targets Owning operational delivery for mental health including driving the fulfilment of KPIs as specified for the relevant service line Responsible for developing the on-sites mental health strategy and growth Working with the support of the Operations Director to define and deliver mental health commercial performance aligning with the Bupa vision Acting as a key member of the tender process for mental health, partnering with the Sales Team to ensure the business is aligned in growth plans Driving operating efficiency / effectiveness across mental health, leveraging shared business services and economies of scale Identifying and driving the implementation of mental health service improvements using the 'joined up' Bupa approach, previous experience and colleague expertise Accountable for working with the Head of Mental Wellbeing on compliance requirements - ensuring quality and compliance policies standards are used consistently Accountable for building and owning relationships, championing the Bupa brand. Key relationships with decision makers will incorporate Corporate customers and other Bupa market units Responsible for people planning and monitoring of budgets across Bupa owned and on-site locations Ensuring retention of staff across all sites Highlighting training and development needs with the mental health product manager and Head of Mental Wellbeing to ensure mental health delivery staff are fully equipped and supported to perform their roles and delivery outstanding, clinically excellent customer experience Working closely with the Regional Operations Managers and Bupa Centre Managers to deliver outstanding levels of customer service in relation to mental health - delivering strong NPS results Work closely with the remote service mental health services - Employee Assistance Programme, Mental Wellbeing Practitioners - to support shared learnings / best practice / resource sharing where possible Who we're looking for? We are looking for an Area Manager with sound commercial judgement who understands the challenges in the mental health market and has a broad understanding of the customers and sector generally. You will be outcome focused setting ambitious goals for your market area and will be able to persuade and influence at all levels creating a culture of trust, openness, collaboration and teamwork. Additionally, you will be a motivational leader whose positivity inspires people of all levels, you will have a track record of building first class teams giving others confidence and pride in what they do and what they are trying to achieve. Experience: Strong area manager / operational experience which demonstrates an ability to lead a product or business area - this position would particularly suit someone with Area Manager experience from the retail sector Good level of commercial healthcare markets knowledge and experience Desirable experience of supporting tender processes and sales pitches - and ability to turn these into operational reality Prior experience of taking accountability for a P&L Experience of working in a health care environment or an equivalent regulatory environment What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Free onsite gym and subsidised staff restaurant Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts If you'd like to learn more, please visit