Looking for a rewarding career with outstanding progression opportunities? Want to help children and young people live as independently as possible? Would you like company funded Diplomas and additional training?? If so, perhaps you would like a new job with an organisation that provides education, care, therapy, medical support and independence training to young people with physical disabilities. Your aim will be to prepare young people for adult life, giving them the confidence and skills to achieve their full potential. Earning potential would be up to and around £16,321 - £19,733 depending on qualifications and availability Shifts include alternate weekends (can sometimes be flexible). Times vary between 7am-11pm Benefits. Accommodation for Relocation Pension from start of employment up to a max of 7.5% Life Insurance Childcare Vouchers Health Cash plan Competitive Sick pay Generous Holiday leave. Training and Development Discounted Gym membership PerkBox Cycle to work scheme Occupational Health Service Access to on-site swimming pool As a Student Support Assistant, you will Help implement all aspects of individual care plans, including the administering of drugs and medication, in line with required school policy and procedure. Encourage the students to do as much as possible for themselves by guiding them and showing them what to do when necessary. Helping students in all aspects of daily living including washing, dressing, bathing, showering and after toilet hygiene. Assist students with their nutritional requirements, e.g. serving meals, assisting with feeding, preparing drinks, meals and snacks Experience Previous experience of working in a caring environment and/or with people with a learning difficulty or disability is desirable Willingness and ability to undertake work related training and utilise new skills and knowledge to enable improved support To be able to provide personal care relevant to the students' needs At Vetro Care, we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role. Whether you are looking for a permanent or temporary position we're here to help. Vetro Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merits alone...... click apply for full job details
May 29, 2020
Full time
Looking for a rewarding career with outstanding progression opportunities? Want to help children and young people live as independently as possible? Would you like company funded Diplomas and additional training?? If so, perhaps you would like a new job with an organisation that provides education, care, therapy, medical support and independence training to young people with physical disabilities. Your aim will be to prepare young people for adult life, giving them the confidence and skills to achieve their full potential. Earning potential would be up to and around £16,321 - £19,733 depending on qualifications and availability Shifts include alternate weekends (can sometimes be flexible). Times vary between 7am-11pm Benefits. Accommodation for Relocation Pension from start of employment up to a max of 7.5% Life Insurance Childcare Vouchers Health Cash plan Competitive Sick pay Generous Holiday leave. Training and Development Discounted Gym membership PerkBox Cycle to work scheme Occupational Health Service Access to on-site swimming pool As a Student Support Assistant, you will Help implement all aspects of individual care plans, including the administering of drugs and medication, in line with required school policy and procedure. Encourage the students to do as much as possible for themselves by guiding them and showing them what to do when necessary. Helping students in all aspects of daily living including washing, dressing, bathing, showering and after toilet hygiene. Assist students with their nutritional requirements, e.g. serving meals, assisting with feeding, preparing drinks, meals and snacks Experience Previous experience of working in a caring environment and/or with people with a learning difficulty or disability is desirable Willingness and ability to undertake work related training and utilise new skills and knowledge to enable improved support To be able to provide personal care relevant to the students' needs At Vetro Care, we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role. Whether you are looking for a permanent or temporary position we're here to help. Vetro Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merits alone...... click apply for full job details
I am looking for passionate and vibrant Support Workers to join a Special Educational Needs Residential School in Hook- Hampshire! Your job role will be to provide support both within the on children's homes and the school, for 28 children aged 8-19 who have Autism and the most severe and complex learning difficulties. Total salary offered is between £21,000 - £23,515 a year. The basic salary will be between £17,394 - £18,794 depending on experience -with an additional £77.50 per sleep in. You will do between 4-6 sleep ins per month. The client is happy for applicants who are willing to relocate for the role and are able to offer outstanding discounts on accommodation for this vacancy! You will be working within a 180-strong team to provide care and support 52 weeks of the year to up to 30 students with complex learning disabilities. Due to the nature of the disabilities the young people may also have additional needs such as autism, epilepsy, self-injury, aggression and general disruptive behaviours. Your role: Working as part of a team to ensure the children's emotional, behavioural, physical and intellectual needs are me Following the child's Risk Assessment and Behaviour Guidelines at all times to ensure a consistent and safe approach is followed. Supporting the children in all aspects of their everyday life to help them make their needs known. This includes personal hygiene duties. You will need to be flexible with your working rota. Day shifts are between 7.30am -10pm. Benefits Offered in return: - Generous holiday entitlement - Free staff meals on each shift - Personalised training programmes - Generous company pension scheme - Staff award schemes - Employee Assistance Programme - Staff accommodation options - Childcare vouchers What are you waiting for! Apply today and one of the Vetro Team will be in touch to discuss the role in further detail! At Vetro Care, we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role. Whether you are looking for a permanent or temporary position we're here to help. Vetro Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merits alone...... click apply for full job details
May 29, 2020
Full time
I am looking for passionate and vibrant Support Workers to join a Special Educational Needs Residential School in Hook- Hampshire! Your job role will be to provide support both within the on children's homes and the school, for 28 children aged 8-19 who have Autism and the most severe and complex learning difficulties. Total salary offered is between £21,000 - £23,515 a year. The basic salary will be between £17,394 - £18,794 depending on experience -with an additional £77.50 per sleep in. You will do between 4-6 sleep ins per month. The client is happy for applicants who are willing to relocate for the role and are able to offer outstanding discounts on accommodation for this vacancy! You will be working within a 180-strong team to provide care and support 52 weeks of the year to up to 30 students with complex learning disabilities. Due to the nature of the disabilities the young people may also have additional needs such as autism, epilepsy, self-injury, aggression and general disruptive behaviours. Your role: Working as part of a team to ensure the children's emotional, behavioural, physical and intellectual needs are me Following the child's Risk Assessment and Behaviour Guidelines at all times to ensure a consistent and safe approach is followed. Supporting the children in all aspects of their everyday life to help them make their needs known. This includes personal hygiene duties. You will need to be flexible with your working rota. Day shifts are between 7.30am -10pm. Benefits Offered in return: - Generous holiday entitlement - Free staff meals on each shift - Personalised training programmes - Generous company pension scheme - Staff award schemes - Employee Assistance Programme - Staff accommodation options - Childcare vouchers What are you waiting for! Apply today and one of the Vetro Team will be in touch to discuss the role in further detail! At Vetro Care, we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role. Whether you are looking for a permanent or temporary position we're here to help. Vetro Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merits alone...... click apply for full job details
Harvey Nash's client is recruiting for a Customer Service Associate on an initial 9 month contract. You will receive requests by mail, telephone, or in person regarding insurance claims/policies, respond to inquiries from policy holders, providers and/or others for information and assistance. You will also perform research to respond to inquiries and interpret policy provisions to determine most effective response. Essential skills * Excellent interpersonal skills, ability to understand and interpret policy provisions. * Extensive customer service experience * Previous experience working within the insurance industry would be highly advantageous This is an urgent requirement with interviews and start date to be arranged at short notice. To apply, please send your CV using the link or contact Kevin Robson.
May 29, 2020
Contractor
Harvey Nash's client is recruiting for a Customer Service Associate on an initial 9 month contract. You will receive requests by mail, telephone, or in person regarding insurance claims/policies, respond to inquiries from policy holders, providers and/or others for information and assistance. You will also perform research to respond to inquiries and interpret policy provisions to determine most effective response. Essential skills * Excellent interpersonal skills, ability to understand and interpret policy provisions. * Extensive customer service experience * Previous experience working within the insurance industry would be highly advantageous This is an urgent requirement with interviews and start date to be arranged at short notice. To apply, please send your CV using the link or contact Kevin Robson.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a new and exciting role for an experience Multilingual IT Service Desk Team Leader, to join an fantastic multinational ITSM organisation based in Hampton, Peterborough. The role requires strong people management skills, coming from an IT Service Management background, and it is essential to speak fluently in both English and one of the following Languages - Spanish (preferred), Italian, French, German, Turkish, Dutch or Portuguese. ON Call rota 1 in 10 weeks. Paid additional premium per day. Leadership Responsibilities Service Desk Team leader: Line management of a team of Service Desk Analysts, Support Specialists, Technical Engineers and Shift Leaders *Ensure all team members understand theirs and companies expectations and deliverables of their roles. *Develop and coach team members to improve performance and delivery of service. *Identify and manage training and development needs in line with company procedures. *Contribute to the maintenance and quality of the Knowledge Base *Manage organisational change within team and department, including changes to procedures with regular comms in a timely manner Leadership Activities: *Regular appropriate business communications to team *Regular Team Meetings *Bi annual appraisals, monthly one-to-ones, training and development plans *Regular assessment of individual team member's performance and act to address conduct/capability issues in line with disciplinary procedures. *Provide support and delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports. *Develop, grown and maintain professional working relationships with all internal stakeholders and customer equivalents *Attend meetings with other Team Leaders and Operational Managers as required Leadership Attributes: *Team focused - a genuine passion for managing and leading individuals to deliver excellence through continuous development and improvement. *Patient, tolerant and supportive leader *Team Player - ability to work as part of a team to deliver operational excellence *Influencer - able to remain positive at all times and influence those around you *Good relationship management skills *Driven, motivational, professional leader, with a 'can-do' attitude at all times Process, Procedural and Contractual Attributes: *Outstanding communicator (verbal and written) that can remain objective and emphatic whilst being able to deliver the message required. Customer Service Attributes: *Excellent proven organisational and customer service skills *Ability to take ownership of and progress problems to resolution *Analytical, with exceptional attention to detail Service Performance: *Time management and prioritising skills to ensure delivery of service at all times *Innovative thinking, in terms of service quality and improvements within the boundaries of company limits (resource, budgetary, legal etc.) If you are a passionate people manager with the experience of working as an IT Service Desk Manager please apply now! 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
May 28, 2020
Full time
We have a new and exciting role for an experience Multilingual IT Service Desk Team Leader, to join an fantastic multinational ITSM organisation based in Hampton, Peterborough. The role requires strong people management skills, coming from an IT Service Management background, and it is essential to speak fluently in both English and one of the following Languages - Spanish (preferred), Italian, French, German, Turkish, Dutch or Portuguese. ON Call rota 1 in 10 weeks. Paid additional premium per day. Leadership Responsibilities Service Desk Team leader: Line management of a team of Service Desk Analysts, Support Specialists, Technical Engineers and Shift Leaders *Ensure all team members understand theirs and companies expectations and deliverables of their roles. *Develop and coach team members to improve performance and delivery of service. *Identify and manage training and development needs in line with company procedures. *Contribute to the maintenance and quality of the Knowledge Base *Manage organisational change within team and department, including changes to procedures with regular comms in a timely manner Leadership Activities: *Regular appropriate business communications to team *Regular Team Meetings *Bi annual appraisals, monthly one-to-ones, training and development plans *Regular assessment of individual team member's performance and act to address conduct/capability issues in line with disciplinary procedures. *Provide support and delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports. *Develop, grown and maintain professional working relationships with all internal stakeholders and customer equivalents *Attend meetings with other Team Leaders and Operational Managers as required Leadership Attributes: *Team focused - a genuine passion for managing and leading individuals to deliver excellence through continuous development and improvement. *Patient, tolerant and supportive leader *Team Player - ability to work as part of a team to deliver operational excellence *Influencer - able to remain positive at all times and influence those around you *Good relationship management skills *Driven, motivational, professional leader, with a 'can-do' attitude at all times Process, Procedural and Contractual Attributes: *Outstanding communicator (verbal and written) that can remain objective and emphatic whilst being able to deliver the message required. Customer Service Attributes: *Excellent proven organisational and customer service skills *Ability to take ownership of and progress problems to resolution *Analytical, with exceptional attention to detail Service Performance: *Time management and prioritising skills to ensure delivery of service at all times *Innovative thinking, in terms of service quality and improvements within the boundaries of company limits (resource, budgetary, legal etc.) If you are a passionate people manager with the experience of working as an IT Service Desk Manager please apply now! 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent Turkish and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 23:00, including weekends. This role is offering a contract to begin with, with a view to becoming permanent. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Turkish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Turkish and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
May 28, 2020
Contractor
We have a great opportunity for fluent Turkish and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 23:00, including weekends. This role is offering a contract to begin with, with a view to becoming permanent. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Turkish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Turkish and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
IT Service Improvement Analyst / Continued Improvement Specialist We have a fantastic opportunity for an profession and experienced candidate to join a large IT Services organisation in Peterborough. You will have proven experience working in IT Services, having dealt with continuous improvement and process improvement capacities. It would be advantageous for the applicant to hold lean six sigma green belt qualification, and practiced in working in this culture. This is a full time, permanent role. Working 9-5.30 Monday to Friday. As well as giving you an opportunity to join an excellent team, with a fantastic culture, the role offers excellent company benefits. Responsibilities of the Service Improvement Analyst will include: *Service Improvement Projects - carry out project work to drive operational improvements identified during major escalations, complaints or other service breakdowns, issues or risks *Quality Assurance - carry out quality assurance checks across a variety of service operational teams and functions to assess and monitor quality, procedural and SLA adherence. Identifying compliancy and non-compliancy and producing accurate reports *Escalations/Complaints Reporting - responding to requests for escalations reports and producing quality, detailed and accurate reports that support the customer escalation/complaint process *Service Improvement trend analysis - coordinating the delivery and successful outcome of trends and common issues established from escalations, complaints and ad hoc requests *Service Improvement Tracker Administration & Management - ensuring that the SI tracker is up to date at all times in order to support reporting and trend analysis across escalations, complaints, supplier reviews, audits/compliance, SIP's, corrective actions *Audits & Compliance - coordinate projects and programs that deliver the required inputs to and outputs from various compliance and audit programs e.g. ISO. *Supplier Reviews - prepare for and attend supplier reviews. Interrogate performance data in order to ensure it's accuracy, initiate supplier run SIP's when required *Customer driven initiatives, manage customer specific SIPs for all of Service Operations Skills, experience and attributes of the Service Improvement Analyst will include: *Experience and capability to manage multiple initiatives and work streams autonomously *Excellent communication skills *A strong understanding of the ITIL lifecycle and in particular continual service improvement *Highly motivated self-starter with ability to work with all hierarchical levels *Passionate about what they do and making a difference *Exceptional problem solving skills with an ability to multitask and manage multiple work streams and problems simultaneously *Demonstrates a positive, proactive, results driven approach *Passionate to develop and contribute *Able to demonstrate adaptability in response to changing needs and priorities *Tolerant and dependable under pressure. Able to work to deadlines. *Has a professional 'can do' attitude and approach If you have the outlined skills and experience and you are looking for you next exciting challenge, please apply now! 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
May 28, 2020
Full time
IT Service Improvement Analyst / Continued Improvement Specialist We have a fantastic opportunity for an profession and experienced candidate to join a large IT Services organisation in Peterborough. You will have proven experience working in IT Services, having dealt with continuous improvement and process improvement capacities. It would be advantageous for the applicant to hold lean six sigma green belt qualification, and practiced in working in this culture. This is a full time, permanent role. Working 9-5.30 Monday to Friday. As well as giving you an opportunity to join an excellent team, with a fantastic culture, the role offers excellent company benefits. Responsibilities of the Service Improvement Analyst will include: *Service Improvement Projects - carry out project work to drive operational improvements identified during major escalations, complaints or other service breakdowns, issues or risks *Quality Assurance - carry out quality assurance checks across a variety of service operational teams and functions to assess and monitor quality, procedural and SLA adherence. Identifying compliancy and non-compliancy and producing accurate reports *Escalations/Complaints Reporting - responding to requests for escalations reports and producing quality, detailed and accurate reports that support the customer escalation/complaint process *Service Improvement trend analysis - coordinating the delivery and successful outcome of trends and common issues established from escalations, complaints and ad hoc requests *Service Improvement Tracker Administration & Management - ensuring that the SI tracker is up to date at all times in order to support reporting and trend analysis across escalations, complaints, supplier reviews, audits/compliance, SIP's, corrective actions *Audits & Compliance - coordinate projects and programs that deliver the required inputs to and outputs from various compliance and audit programs e.g. ISO. *Supplier Reviews - prepare for and attend supplier reviews. Interrogate performance data in order to ensure it's accuracy, initiate supplier run SIP's when required *Customer driven initiatives, manage customer specific SIPs for all of Service Operations Skills, experience and attributes of the Service Improvement Analyst will include: *Experience and capability to manage multiple initiatives and work streams autonomously *Excellent communication skills *A strong understanding of the ITIL lifecycle and in particular continual service improvement *Highly motivated self-starter with ability to work with all hierarchical levels *Passionate about what they do and making a difference *Exceptional problem solving skills with an ability to multitask and manage multiple work streams and problems simultaneously *Demonstrates a positive, proactive, results driven approach *Passionate to develop and contribute *Able to demonstrate adaptability in response to changing needs and priorities *Tolerant and dependable under pressure. Able to work to deadlines. *Has a professional 'can do' attitude and approach If you have the outlined skills and experience and you are looking for you next exciting challenge, please apply now! 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
About the Role As an Advisor you will be involved in a variety of inbound and outbound calls and messages assisting customers with the issues that they may encounter when on the road. The Advisors are provided with training and learn to use some of the most advanced technology available today to assist customers. What do you get from us Annual salary 1 language English GBP 22500 per annum 2 languages English GBP 22500 per annum 3 languages or more English 25000 GBP per annum. A Retention Plan A dynamic position within an international and dynamic company Fully paid training and then coaching on the job Refer a friend bonus Pension plan Internal Career Opportunities. 28 days annual leave including bank holidays. Relocation package
May 28, 2020
Full time
About the Role As an Advisor you will be involved in a variety of inbound and outbound calls and messages assisting customers with the issues that they may encounter when on the road. The Advisors are provided with training and learn to use some of the most advanced technology available today to assist customers. What do you get from us Annual salary 1 language English GBP 22500 per annum 2 languages English GBP 22500 per annum 3 languages or more English 25000 GBP per annum. A Retention Plan A dynamic position within an international and dynamic company Fully paid training and then coaching on the job Refer a friend bonus Pension plan Internal Career Opportunities. 28 days annual leave including bank holidays. Relocation package
Specialist Speech and Language Therapist - Adult Service Noble's Hospital, Community & Ramsey District Cottage Hospital Full Time - 37.5 Hours per week Band 6 Salary In partnership with our client we have a new exciting opportunity for a Speech and Language Therapist to see patients in an acute, rehabilitation and community setting including the wards in Noble's Hospital, outpatient clinics in Noble's Hospital, Ramsey District Cottage Hospital, Nursing and Residential Homes and where necessary domiciliary visits to private homes. What does the role consist of? This position will require you to provide speech and language therapy to adults with disorders of communication and swallowing. You will be responsible for assessing, diagnosing and managing patients who have been referred with communication and/or swallowing disorders associated with acquired and progressive neurological disorders, trauma, including palliative care and stammering's. Assessments to be completed within both the community and within wards. You will be responsible for providing training for other professionals to develop their knowledge and understanding and to assist in the management of patients with communication and swallowing disorders. Management of your own patient caseload, using specialist knowledge appropriately following service provision policies and professional guidelines. Develop specialist treatment plans, based on best practice, to be implemented within the patient's environment. Requirements A recognised degree in Speech and Language Therapy or equivalent Registration with the Health and Care Professions Council Registration with the Royal College of Speech and Language Therapists Comprehensive evidence of Continuing Professional Development Postgraduate experience dealing with both communication and swallowing disorders Knowledge of the Royal College of Speech and Language Therapists standards as set in CQ Live An up to date knowledge of adult communication and swallowing disorders Ability to make a differential diagnoses Ability to formulate effective treatment plans Basic IT Skills Good verbal and written communication skills Exemptions will be given to anyone travelling to the Isle of Man for this position. Please note that it is a requirement that on arrival here to self-isolate for 14 days prior to being able to work within the hospital. The worker will be paid for this period. If you are interested in the advertised vacancy please 'click apply' or alternatively you can email Ellouise on to find out further information. Meridian Business Support is acting on behalf of our Client as a Recruitment Agency...... click apply for full job details
May 27, 2020
Full time
Specialist Speech and Language Therapist - Adult Service Noble's Hospital, Community & Ramsey District Cottage Hospital Full Time - 37.5 Hours per week Band 6 Salary In partnership with our client we have a new exciting opportunity for a Speech and Language Therapist to see patients in an acute, rehabilitation and community setting including the wards in Noble's Hospital, outpatient clinics in Noble's Hospital, Ramsey District Cottage Hospital, Nursing and Residential Homes and where necessary domiciliary visits to private homes. What does the role consist of? This position will require you to provide speech and language therapy to adults with disorders of communication and swallowing. You will be responsible for assessing, diagnosing and managing patients who have been referred with communication and/or swallowing disorders associated with acquired and progressive neurological disorders, trauma, including palliative care and stammering's. Assessments to be completed within both the community and within wards. You will be responsible for providing training for other professionals to develop their knowledge and understanding and to assist in the management of patients with communication and swallowing disorders. Management of your own patient caseload, using specialist knowledge appropriately following service provision policies and professional guidelines. Develop specialist treatment plans, based on best practice, to be implemented within the patient's environment. Requirements A recognised degree in Speech and Language Therapy or equivalent Registration with the Health and Care Professions Council Registration with the Royal College of Speech and Language Therapists Comprehensive evidence of Continuing Professional Development Postgraduate experience dealing with both communication and swallowing disorders Knowledge of the Royal College of Speech and Language Therapists standards as set in CQ Live An up to date knowledge of adult communication and swallowing disorders Ability to make a differential diagnoses Ability to formulate effective treatment plans Basic IT Skills Good verbal and written communication skills Exemptions will be given to anyone travelling to the Isle of Man for this position. Please note that it is a requirement that on arrival here to self-isolate for 14 days prior to being able to work within the hospital. The worker will be paid for this period. If you are interested in the advertised vacancy please 'click apply' or alternatively you can email Ellouise on to find out further information. Meridian Business Support is acting on behalf of our Client as a Recruitment Agency...... click apply for full job details
Service Delivery and Operations Manager Cardiff (up to £40,000) We are looking for an exceptional partnership focused Service Delivery and Operations Manager to join a FS start up based in Cardiff. Our ideal candidate is smart, driven, great with people, responsible and not afraid to get out of their comfort zone to deliver results. What you'll be doing… The goal is to work with the team to help leverage the platform to deliver commercial partnerships for massive scale by managing the core operational, customer and technology services. Responsibilities though varied, will include - * Ensuring customers and partners have the best possible experience of the company * Deliver core operational services to support customers * Manage internal security processes and policies * Respond to customer queries, inquiries and complaints * Provide technical support to customers * Carry out new customer on-boarding including ID and KYC checks * Manage relationships with technical suppliers. About you… This is an early stage business with a start-up environment, so you'll really get the chance to put your own stamp on things. We're looking for bright candidates who are able to grasp wide-ranging and complex issues quickly. Our ideal candidate will be an excellent people person, able to operate and communicate comfortably with internal and external stakeholders of varying levels and know when to push forward and when to pull back to bypass blockages and achieve the right goal. It would be great if you have experience in a Software or startup or financial services environment but not the end of the world if not. We're also looking for - * Experience as a Service Delivery / Operations Manager (or similar) in a hands-on customer facing role in a technology business or function * Extensive knowledge of IT Service Operations and IT Service Management processes * Experience of customer services, helpdesk and support * Well organised and able to manage conflicting priorities * Track record in making sure that the service delivered matches customer expectations * Supplier and vendor management experience Still here? Good! Ultimately, we want someone who is highly organized and detailed with a natural ability to get stuff done. The company have a competitive salary, flexible and remote options available as well as share options. This is a crucial role in the company as you are in the driver's seat to help deliver value and really put your own stamp on something For more details/Job spec please apply to get in touch with Jonathan Edwards. IntaPeople is acting as an Employment Business in relation to this vacancy. By applying for this job you accept the privacy policy which can be found on our website. Your details will never be submitted to a client without your explicit consent...... click apply for full job details
May 27, 2020
Full time
Service Delivery and Operations Manager Cardiff (up to £40,000) We are looking for an exceptional partnership focused Service Delivery and Operations Manager to join a FS start up based in Cardiff. Our ideal candidate is smart, driven, great with people, responsible and not afraid to get out of their comfort zone to deliver results. What you'll be doing… The goal is to work with the team to help leverage the platform to deliver commercial partnerships for massive scale by managing the core operational, customer and technology services. Responsibilities though varied, will include - * Ensuring customers and partners have the best possible experience of the company * Deliver core operational services to support customers * Manage internal security processes and policies * Respond to customer queries, inquiries and complaints * Provide technical support to customers * Carry out new customer on-boarding including ID and KYC checks * Manage relationships with technical suppliers. About you… This is an early stage business with a start-up environment, so you'll really get the chance to put your own stamp on things. We're looking for bright candidates who are able to grasp wide-ranging and complex issues quickly. Our ideal candidate will be an excellent people person, able to operate and communicate comfortably with internal and external stakeholders of varying levels and know when to push forward and when to pull back to bypass blockages and achieve the right goal. It would be great if you have experience in a Software or startup or financial services environment but not the end of the world if not. We're also looking for - * Experience as a Service Delivery / Operations Manager (or similar) in a hands-on customer facing role in a technology business or function * Extensive knowledge of IT Service Operations and IT Service Management processes * Experience of customer services, helpdesk and support * Well organised and able to manage conflicting priorities * Track record in making sure that the service delivered matches customer expectations * Supplier and vendor management experience Still here? Good! Ultimately, we want someone who is highly organized and detailed with a natural ability to get stuff done. The company have a competitive salary, flexible and remote options available as well as share options. This is a crucial role in the company as you are in the driver's seat to help deliver value and really put your own stamp on something For more details/Job spec please apply to get in touch with Jonathan Edwards. IntaPeople is acting as an Employment Business in relation to this vacancy. By applying for this job you accept the privacy policy which can be found on our website. Your details will never be submitted to a client without your explicit consent...... click apply for full job details
We are looking for a Senior Support Worker / Team Leader for a Supported Living Service / Scheme for Adults with Learning Disabilities in the York Area of North Yorkshire. £9.50 per hour plus fantastic opportunities to develop. This employer believes that everyone should be themselves no matter what.They ensure that the Adults they support have the same opportunities as everyone else and that their disabilities are not a barrier.This is a very well-established organisation that actively promotes from within and can offer a fantastic future for those wanting to pursue a career within Learning Disabilities. You would be joining a unique provider who promotes independence for the adults they support who all live in their own flats or supported living schemes. You will oversee the supported living service, the adults they support and supervise the staff team on a daily basis. Your job will be to ensure the service is safe, flexible and caring.You will ensure the team is encouraging and supporting the individual/s with everyday living, this includes socially activities, physical activities, offering housing & financial advice, learning life skills such as cooking, budgeting whilst ensuring that they are safe within their home and the wider community. · Rota Planning · Dealing with outside agencies and relatives. · Carrying out Assessments and developing the needs of the people we support · Supervising & mentoring the staff team to be the best Support Workers they can be So, could you make a difference? Do you believe everyone should have the same opportunities as everyone else? Take the first step by applying for this Team Leader job today. You will gain all the training you need to change your life and the individuals you support. Still not sure? Don't worry one of our team will talk you through the job itself and any questions you might have after you have applied.Good luck and we look forward to speaking to you soon!..... click apply for full job details
May 26, 2020
Full time
We are looking for a Senior Support Worker / Team Leader for a Supported Living Service / Scheme for Adults with Learning Disabilities in the York Area of North Yorkshire. £9.50 per hour plus fantastic opportunities to develop. This employer believes that everyone should be themselves no matter what.They ensure that the Adults they support have the same opportunities as everyone else and that their disabilities are not a barrier.This is a very well-established organisation that actively promotes from within and can offer a fantastic future for those wanting to pursue a career within Learning Disabilities. You would be joining a unique provider who promotes independence for the adults they support who all live in their own flats or supported living schemes. You will oversee the supported living service, the adults they support and supervise the staff team on a daily basis. Your job will be to ensure the service is safe, flexible and caring.You will ensure the team is encouraging and supporting the individual/s with everyday living, this includes socially activities, physical activities, offering housing & financial advice, learning life skills such as cooking, budgeting whilst ensuring that they are safe within their home and the wider community. · Rota Planning · Dealing with outside agencies and relatives. · Carrying out Assessments and developing the needs of the people we support · Supervising & mentoring the staff team to be the best Support Workers they can be So, could you make a difference? Do you believe everyone should have the same opportunities as everyone else? Take the first step by applying for this Team Leader job today. You will gain all the training you need to change your life and the individuals you support. Still not sure? Don't worry one of our team will talk you through the job itself and any questions you might have after you have applied.Good luck and we look forward to speaking to you soon!..... click apply for full job details
Our client is a global bio pharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases They are looking for a German speaking person who has a second language in either French, Italian or Spanish. Job Title: Multilingual Service Desk Analyst Location: Chester Salary: £15 per hour - 35 hours paid weekly Job Responsibilities Responsible for handling the initial client contact at the speciality service desk via telephone, email, chat or portal. Perform troubleshooting to resolve or escalate to the appropriate teams Research and resolve more complex field sales application and business process issues Analyse and identify trends in issue reporting and devising preventive solutions Log and manage incidents and requests Use trending data to generate and/or update knowledge database Collaborate with business in application testing, upgrades and deployment. Effective communication in English, German and any of the following; French, Italian and Spanish Desired Experience Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies PC desktop and laptop hardware configurations Windows operating systems Microsoft products IOS Remote connectivity VPN Demonstrated ability to troubleshoot and analyse computing issues General understanding of service desk operations; including tools, processes & methodologies Ability to explain technical information to clients, management and peers with effective verbal and written communication Experience in customer service environment Other Qualifications Up to 3 years of prior related work experience in a technical support environment, and/or a service desk environment...... click apply for full job details
May 26, 2020
Seasonal
Our client is a global bio pharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases They are looking for a German speaking person who has a second language in either French, Italian or Spanish. Job Title: Multilingual Service Desk Analyst Location: Chester Salary: £15 per hour - 35 hours paid weekly Job Responsibilities Responsible for handling the initial client contact at the speciality service desk via telephone, email, chat or portal. Perform troubleshooting to resolve or escalate to the appropriate teams Research and resolve more complex field sales application and business process issues Analyse and identify trends in issue reporting and devising preventive solutions Log and manage incidents and requests Use trending data to generate and/or update knowledge database Collaborate with business in application testing, upgrades and deployment. Effective communication in English, German and any of the following; French, Italian and Spanish Desired Experience Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies PC desktop and laptop hardware configurations Windows operating systems Microsoft products IOS Remote connectivity VPN Demonstrated ability to troubleshoot and analyse computing issues General understanding of service desk operations; including tools, processes & methodologies Ability to explain technical information to clients, management and peers with effective verbal and written communication Experience in customer service environment Other Qualifications Up to 3 years of prior related work experience in a technical support environment, and/or a service desk environment...... click apply for full job details
HEALTHCARE AND THE CORONAVIRUS- HOW CAN YOU HELP? JEWISH CARE ARE CALLING ALL EXPERIENCED CARE ASSISTANTS AND NURSES FOR COVID-19 SUPPORT! Jewish Care requires both skilled Health Care Assistants and Registered Nurses who are hoping to offer their services during this turbulent and unprecedented time to support with our residents. We need the support from our community now more than ever. Support will be required on a 3-Month Fixed Term Contract, Days/Nights & Full Time/Part Time available. Pay Rates: Care Assistants: £9.08/hour - £9.73/hour Registered General Nurses: £20.00/hour How can you help? Care Assistants: Assisting our residents to live meaningful lives and feel involved in their community Offering support to residents in all activities of all daily living which are specified in their care plan and are required to maximise wellbeing (physical, emotional and social) and allowing them to enjoy everyday life with dignity Supporting residents with personal care, food and drink, administering medication and accessing health care and recreational activities Essential/Desirable skills: Experience working within a Care/Nursing Home Experience working with people with dementia NVQ Level 2 or 3 in Health & Social Care (desirable although not essential) Good communication skills (verbal and written) Ability to work with people with limited communication and understand their needs Flexibility to work shifts (including some weekends and evenings) Knowledge of Health & Safety, Safeguarding and Manual Handling Nurses: Managing and supporting a group of up to 8 care assistants Planning and monitoring care that promotes the wellbeing (physical, emotional and social) of every individual we support. Preparing care plans to meet individual needs Overseeing drug storage, administration, ordering and recording of medication Accurately monitor and record observations of residents' conditions Essential/Desirable skills: Experienced RGN or RMN, registered with NMC and have a valid PIN Good communication, literacy and numeracy skills Experience leading and motivating a team within the health or social care sector Experience of promoting best practice in Safeguarding adults Active practice of administering medication and understanding of regulations Ability to work in accordance with National Care Standards and GSCC Code of Conduct Benefits Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more. About Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community's physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more. We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services. We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard. Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible...... click apply for full job details
May 26, 2020
Contractor
HEALTHCARE AND THE CORONAVIRUS- HOW CAN YOU HELP? JEWISH CARE ARE CALLING ALL EXPERIENCED CARE ASSISTANTS AND NURSES FOR COVID-19 SUPPORT! Jewish Care requires both skilled Health Care Assistants and Registered Nurses who are hoping to offer their services during this turbulent and unprecedented time to support with our residents. We need the support from our community now more than ever. Support will be required on a 3-Month Fixed Term Contract, Days/Nights & Full Time/Part Time available. Pay Rates: Care Assistants: £9.08/hour - £9.73/hour Registered General Nurses: £20.00/hour How can you help? Care Assistants: Assisting our residents to live meaningful lives and feel involved in their community Offering support to residents in all activities of all daily living which are specified in their care plan and are required to maximise wellbeing (physical, emotional and social) and allowing them to enjoy everyday life with dignity Supporting residents with personal care, food and drink, administering medication and accessing health care and recreational activities Essential/Desirable skills: Experience working within a Care/Nursing Home Experience working with people with dementia NVQ Level 2 or 3 in Health & Social Care (desirable although not essential) Good communication skills (verbal and written) Ability to work with people with limited communication and understand their needs Flexibility to work shifts (including some weekends and evenings) Knowledge of Health & Safety, Safeguarding and Manual Handling Nurses: Managing and supporting a group of up to 8 care assistants Planning and monitoring care that promotes the wellbeing (physical, emotional and social) of every individual we support. Preparing care plans to meet individual needs Overseeing drug storage, administration, ordering and recording of medication Accurately monitor and record observations of residents' conditions Essential/Desirable skills: Experienced RGN or RMN, registered with NMC and have a valid PIN Good communication, literacy and numeracy skills Experience leading and motivating a team within the health or social care sector Experience of promoting best practice in Safeguarding adults Active practice of administering medication and understanding of regulations Ability to work in accordance with National Care Standards and GSCC Code of Conduct Benefits Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more. About Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community's physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more. We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services. We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard. Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible...... click apply for full job details
Are you an experienced Customer Service professional looking to take on a new challenge? Here are a few reasons why our Digital Service and Support Advisor's love working for Onecom: 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday Up to 12 paid hours a year 'My Time' Performance related bonus paid monthly and Length of service awards Vodafone Employee Advantage discount Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit Trade price stock for staff members for all the latest gadgets Annual events including the Christmas Party Quarterly employee reward programme and employee of the year awards Enhanced Maternity pay (based on length of service) Cycle to work scheme & eye-care vouchers The Digital Service and Support Advisor Role The Digital Service and Support Advisor will provide an outstanding and consistent level of service to existing Onecom customers, responding to issues, queries and complaints on a first contact resolution. As well as: Perform analysis of payments made to customers as a credit or goodwill gesture Sort and allocate postal cancellations, transfers, returns and complaints Manage customer returns received from the Service team on a daily basis Facilitate payment returns as part of the cancellation process Provide real time support for customers through Live Agent and WhatsApp Perform checks on changes to customers price plans, identifying and highlighting any errors Perform credit checks for new customer accounts Action administrative changes on business accounts with Vodafone Arrange handset exchanges as part of the sales process Respond to customer emails and out-of-hours tickets by phone and email Order processing for business accounts Ad-hoc support to business accounts for urgent and/or larger scale tasks The ideal Digital Service and Support Advisor: Previous Customer Service experience; Passionate about providing an excellent service with every customer interaction; Strong written and verbal communication skills; Strong IT skills and use of programs including Excel, Word and CRM systems; Accuracy and attention to detail; and Enjoy working in a fast-paced team environment. About Onecom Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017. If you feel you have the countabilities and passion to excel in our role of Digital Service and Support Advisor, we'd love to hear from you; click APPLY now! This role is office based and located at our Head Office in Whiteley. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status...... click apply for full job details
May 25, 2020
Full time
Are you an experienced Customer Service professional looking to take on a new challenge? Here are a few reasons why our Digital Service and Support Advisor's love working for Onecom: 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday Up to 12 paid hours a year 'My Time' Performance related bonus paid monthly and Length of service awards Vodafone Employee Advantage discount Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit Trade price stock for staff members for all the latest gadgets Annual events including the Christmas Party Quarterly employee reward programme and employee of the year awards Enhanced Maternity pay (based on length of service) Cycle to work scheme & eye-care vouchers The Digital Service and Support Advisor Role The Digital Service and Support Advisor will provide an outstanding and consistent level of service to existing Onecom customers, responding to issues, queries and complaints on a first contact resolution. As well as: Perform analysis of payments made to customers as a credit or goodwill gesture Sort and allocate postal cancellations, transfers, returns and complaints Manage customer returns received from the Service team on a daily basis Facilitate payment returns as part of the cancellation process Provide real time support for customers through Live Agent and WhatsApp Perform checks on changes to customers price plans, identifying and highlighting any errors Perform credit checks for new customer accounts Action administrative changes on business accounts with Vodafone Arrange handset exchanges as part of the sales process Respond to customer emails and out-of-hours tickets by phone and email Order processing for business accounts Ad-hoc support to business accounts for urgent and/or larger scale tasks The ideal Digital Service and Support Advisor: Previous Customer Service experience; Passionate about providing an excellent service with every customer interaction; Strong written and verbal communication skills; Strong IT skills and use of programs including Excel, Word and CRM systems; Accuracy and attention to detail; and Enjoy working in a fast-paced team environment. About Onecom Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017. If you feel you have the countabilities and passion to excel in our role of Digital Service and Support Advisor, we'd love to hear from you; click APPLY now! This role is office based and located at our Head Office in Whiteley. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status...... click apply for full job details
Are you a Digital Marketer with a track record in deploying Digital Marketing strategies? Do you have a proven background in customer orientated marketing activities? Are you seeking a new role where your voice will be heard when making recommendations to Director level stakeholders? If the answer is YES, MSX International are recruiting in Dunton, Essex and we want to hear from you. MSX International are currently recruiting for a Digital Customer Experience Specialist for our client, in Dunton. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. What will I be responsible for? As a Digital Customer Experience Specialist with the MSXI Global group, you will have the opportunity to lead and coordinate key digital marketing projects and processes for the Ford Retail Network to ensure an outstanding automotive aftersales services and deliver first class customer experience (CX). Your day to day responsibilities will include: Working with colleagues to develop and assisting dealers with implementing successful programmes to support the Ford vehicle ownership experience Co-ordinating with Dealers and the Field Force to implement targeted customer contact strategies and contribute to the departments overall CRM strategy. Taking a lead role in maximising the use of the full suite of digital CX programmes Establishing a good working relationship with the Ford Service Business Managers, Dealers, and European programme leads for digital applications Who are we looking for? As our ideal Digital Customer Experience Specialist, it is expected you will have a Digital Marketing background and/or working with creative agencies, along with proven analytical skills and experience of delivering new systems or applications into the market place. You will also have the following skills: Be a strong communicator and have the confidence to provide briefings and recommendations to colleagues on the CX project status. Automotive Marketing experience essential Highly computer literate in MS office, especially Excel. Willing to occasionally travel to support dealer visits all over the UK Experience with dealer web applications or management systems is high desirable Able to organise, prioritise tasks and cope with competing deadlines. Experience in Marketing Brand Management an advantage. What we can offer you: As our Digital Customer Experience Specialist, we can offer a competitive salary and other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. There is potential to progress within the company, with global opportunities updated regularly. About MSXI: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Warranty & Technical Parts & Service Retail Performance Management Customer Engagement Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Digital Customer Experience Specialist!..... click apply for full job details
May 22, 2020
Full time
Are you a Digital Marketer with a track record in deploying Digital Marketing strategies? Do you have a proven background in customer orientated marketing activities? Are you seeking a new role where your voice will be heard when making recommendations to Director level stakeholders? If the answer is YES, MSX International are recruiting in Dunton, Essex and we want to hear from you. MSX International are currently recruiting for a Digital Customer Experience Specialist for our client, in Dunton. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. What will I be responsible for? As a Digital Customer Experience Specialist with the MSXI Global group, you will have the opportunity to lead and coordinate key digital marketing projects and processes for the Ford Retail Network to ensure an outstanding automotive aftersales services and deliver first class customer experience (CX). Your day to day responsibilities will include: Working with colleagues to develop and assisting dealers with implementing successful programmes to support the Ford vehicle ownership experience Co-ordinating with Dealers and the Field Force to implement targeted customer contact strategies and contribute to the departments overall CRM strategy. Taking a lead role in maximising the use of the full suite of digital CX programmes Establishing a good working relationship with the Ford Service Business Managers, Dealers, and European programme leads for digital applications Who are we looking for? As our ideal Digital Customer Experience Specialist, it is expected you will have a Digital Marketing background and/or working with creative agencies, along with proven analytical skills and experience of delivering new systems or applications into the market place. You will also have the following skills: Be a strong communicator and have the confidence to provide briefings and recommendations to colleagues on the CX project status. Automotive Marketing experience essential Highly computer literate in MS office, especially Excel. Willing to occasionally travel to support dealer visits all over the UK Experience with dealer web applications or management systems is high desirable Able to organise, prioritise tasks and cope with competing deadlines. Experience in Marketing Brand Management an advantage. What we can offer you: As our Digital Customer Experience Specialist, we can offer a competitive salary and other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. There is potential to progress within the company, with global opportunities updated regularly. About MSXI: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Warranty & Technical Parts & Service Retail Performance Management Customer Engagement Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Digital Customer Experience Specialist!..... click apply for full job details
Jonathan Lee Recruitment - Product Eng
Telford, Shropshire
Job title: IT Infrastructure Support Lead Salary Range: £40,000 to £51,000 per annum Hours: 37.5-hour week Location: Telford Permanent role working for a leading defence/military design and manufacturing client. An IT Infrastructure Support Lead is required with knowledge of supporting a business with designing future operating models with its infrastructure services, wider enterprise services and delivery of new Windows based infrastructure, assessing solutions which are compliant within a highly regulated Military and Defence organisation. Candidates with a strong technical / infrastructure engineering background having recently held roles in infrastructure support with extensive hands-on responsibility for engineering mission critical infrastructure platforms would be well received. Due to ongoing new projects this client based in Telford requires a dynamic, leading IT Infrastructure Support Lead on a permanent basis . As an IT Infrastructure Support Lead, you will be required to: Lead infrastructure related projects to satisfy business as usual activities and secondly business critical projects as the organisation goes through an extensive period of Manufacturing transformation and re-design. Support the business with designing the future operating model with its infrastructure services, wider enterprise services and delivery of new Windows based infrastructure, assessing solutions which are compliant within a highly regulated Military and Defence organisation . Be responsible for the day to day engineering of the core infrastructure including networks, infrastructure applications and platforms and cloud services Own all aspects of core infrastructure engineering, including the build, operation and support of infrastructure components and projects to meet agreed availability and performance targets and within approved budgets The IT Infrastructure Support Lead should have the following skills or experience: Must be able to obtain security clearance A strong technical / infrastructure engineering background having recently held roles in infrastructure support with extensive hands-on responsibility for engineering mission critical infrastructure platforms An excellent understanding of modern-day infrastructure technologies and experience of both in-sourced and outsourced delivery/operations models. Significant experience with infrastructure transformations. Experience integrating infrastructure to support a manufacturing environment. An excellent understanding of enterprise best practice infrastructure management, including use of digital automation, monitoring and logging. Ability to lead projects, providing solution designs, costings and project management. Ensure infrastructure integration supports functional requirements of current and future business programmes Providing support for complex queries relating to infrastructure issues Working knowledge of current and future information security threats and the best way to prevent them. Ability to manage multiple delivery priorities with operational management and support. High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment. Drive and determination to continuously improve stability, security and customer satisfaction. Extensive hands on experience of managing Microsoft domains (Active Directory) and enterprise collaboration platforms (G-Suite or Office365). To direct in-house and/or consultant professional staff in the preparation of specifications, ensuring that all relevant technical and contractual legislation is complied with. Work with the sponsor to produce an approach which can deliver value for money in all technical aspects of projects and exploit opportunities to drive out inefficiencies. Supporting Business Change Requirements, sustainability of business solution and business benefits Experience of Azure, Disaster Recovery and backup solutions Experience of Office365 interoperability Experience of managing on-premise and hybrid server solutions Proficient in the use of Microsoft Office products Ideally Exposure to IS27001 standards. Experience in network/comms experience (IP, Routing, VLAN) This is an excellent opportunity for anyone with knowledge of IT Infrastructure at management level within a manufacturing company. In return for your experience, this Telford based defence specialist will offer you: Full time permanent contract 37.5 hour working week with an early finish on Fridays £40,000 to £51,000 per annum 25 days holiday plus 8 statutory days Healthcare Contribution pension Great working conditions Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of IT Infrastructure support management within the manufacturing and defence field and want to be considered, please apply today. If you have any questions about the IT Infrastructure support lead, please contact Matt Johnson at Jonathan Lee Recruitment on Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency...... click apply for full job details
May 22, 2020
Full time
Job title: IT Infrastructure Support Lead Salary Range: £40,000 to £51,000 per annum Hours: 37.5-hour week Location: Telford Permanent role working for a leading defence/military design and manufacturing client. An IT Infrastructure Support Lead is required with knowledge of supporting a business with designing future operating models with its infrastructure services, wider enterprise services and delivery of new Windows based infrastructure, assessing solutions which are compliant within a highly regulated Military and Defence organisation. Candidates with a strong technical / infrastructure engineering background having recently held roles in infrastructure support with extensive hands-on responsibility for engineering mission critical infrastructure platforms would be well received. Due to ongoing new projects this client based in Telford requires a dynamic, leading IT Infrastructure Support Lead on a permanent basis . As an IT Infrastructure Support Lead, you will be required to: Lead infrastructure related projects to satisfy business as usual activities and secondly business critical projects as the organisation goes through an extensive period of Manufacturing transformation and re-design. Support the business with designing the future operating model with its infrastructure services, wider enterprise services and delivery of new Windows based infrastructure, assessing solutions which are compliant within a highly regulated Military and Defence organisation . Be responsible for the day to day engineering of the core infrastructure including networks, infrastructure applications and platforms and cloud services Own all aspects of core infrastructure engineering, including the build, operation and support of infrastructure components and projects to meet agreed availability and performance targets and within approved budgets The IT Infrastructure Support Lead should have the following skills or experience: Must be able to obtain security clearance A strong technical / infrastructure engineering background having recently held roles in infrastructure support with extensive hands-on responsibility for engineering mission critical infrastructure platforms An excellent understanding of modern-day infrastructure technologies and experience of both in-sourced and outsourced delivery/operations models. Significant experience with infrastructure transformations. Experience integrating infrastructure to support a manufacturing environment. An excellent understanding of enterprise best practice infrastructure management, including use of digital automation, monitoring and logging. Ability to lead projects, providing solution designs, costings and project management. Ensure infrastructure integration supports functional requirements of current and future business programmes Providing support for complex queries relating to infrastructure issues Working knowledge of current and future information security threats and the best way to prevent them. Ability to manage multiple delivery priorities with operational management and support. High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment. Drive and determination to continuously improve stability, security and customer satisfaction. Extensive hands on experience of managing Microsoft domains (Active Directory) and enterprise collaboration platforms (G-Suite or Office365). To direct in-house and/or consultant professional staff in the preparation of specifications, ensuring that all relevant technical and contractual legislation is complied with. Work with the sponsor to produce an approach which can deliver value for money in all technical aspects of projects and exploit opportunities to drive out inefficiencies. Supporting Business Change Requirements, sustainability of business solution and business benefits Experience of Azure, Disaster Recovery and backup solutions Experience of Office365 interoperability Experience of managing on-premise and hybrid server solutions Proficient in the use of Microsoft Office products Ideally Exposure to IS27001 standards. Experience in network/comms experience (IP, Routing, VLAN) This is an excellent opportunity for anyone with knowledge of IT Infrastructure at management level within a manufacturing company. In return for your experience, this Telford based defence specialist will offer you: Full time permanent contract 37.5 hour working week with an early finish on Fridays £40,000 to £51,000 per annum 25 days holiday plus 8 statutory days Healthcare Contribution pension Great working conditions Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of IT Infrastructure support management within the manufacturing and defence field and want to be considered, please apply today. If you have any questions about the IT Infrastructure support lead, please contact Matt Johnson at Jonathan Lee Recruitment on Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency...... click apply for full job details
INVIGOR8 Consultants are excited to announce we are now working in partnership with an award winning and industry leading tech/engineering company based in Benson, who are seeking a Customer Service Manager. Role - Customer Service Manager Salary - £28,000 - £34,000 Hours - Monday to Friday 9.00am - 5.30pm Location - Benson, Oxfordshire Benefits for a Customer Service Manager: Pension scheme Free parking Responsibilities of the Customer Service Manager: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Requirements of the Customer Service Manager: A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Apr 15, 2020
Full time
INVIGOR8 Consultants are excited to announce we are now working in partnership with an award winning and industry leading tech/engineering company based in Benson, who are seeking a Customer Service Manager. Role - Customer Service Manager Salary - £28,000 - £34,000 Hours - Monday to Friday 9.00am - 5.30pm Location - Benson, Oxfordshire Benefits for a Customer Service Manager: Pension scheme Free parking Responsibilities of the Customer Service Manager: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Requirements of the Customer Service Manager: A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
FM Direct Planner Redditch 40 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: Clear communication and excellent customer service skills are key to the role of a FM Direct Planner on the Engineering Planning team. The main purpose is to schedule work to our field Technicians using the new Aeromark system, against the service level agreement determined by our client. First line support for our clients, raising workorders. The Engineering Planner will also be a relay of information between the client and the FM Direct team. Keeping the client hosted system(s) and Arcus systems live where work orders are concerned. What you'll be responsible for: Schedule work orders to field based Engineers in accordance with the priorities set by the Aeromark scheduling system Manage work load to ensure any Arcus Self Delivery are planned in as soon as they arrive in the Aeromark queue Communicate identified risks effectively First line Support Liaise with engineer population and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements. Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service Assists with the preparation of performance reports as needed, including handovers to the nightshift colleagues Communicate directly with the field based Engineers to discuss any urgent jobs which have come through, or to obtain any further information which can then be uploaded to Verisae Responsible for tracking action items and referrals through to resolution Support the Senior Management Team in the identification of areas for improvement, liaising with the Aeromark Team leader for support as a primary point of contact Assist with the preparation of performance reports as required Support new colleagues with system and process queries To be successful in this role you will have: Good knowledge of how to use Microsoft Office, Excel, and Word Excellent communication skills both written and verbal Attention to detail - high accuracy level Deadline driven Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods Excellent organisation skills Other Factors: You will be required to work on weekends and bank holidays. In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
Apr 15, 2020
Full time
FM Direct Planner Redditch 40 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: Clear communication and excellent customer service skills are key to the role of a FM Direct Planner on the Engineering Planning team. The main purpose is to schedule work to our field Technicians using the new Aeromark system, against the service level agreement determined by our client. First line support for our clients, raising workorders. The Engineering Planner will also be a relay of information between the client and the FM Direct team. Keeping the client hosted system(s) and Arcus systems live where work orders are concerned. What you'll be responsible for: Schedule work orders to field based Engineers in accordance with the priorities set by the Aeromark scheduling system Manage work load to ensure any Arcus Self Delivery are planned in as soon as they arrive in the Aeromark queue Communicate identified risks effectively First line Support Liaise with engineer population and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements. Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service Assists with the preparation of performance reports as needed, including handovers to the nightshift colleagues Communicate directly with the field based Engineers to discuss any urgent jobs which have come through, or to obtain any further information which can then be uploaded to Verisae Responsible for tracking action items and referrals through to resolution Support the Senior Management Team in the identification of areas for improvement, liaising with the Aeromark Team leader for support as a primary point of contact Assist with the preparation of performance reports as required Support new colleagues with system and process queries To be successful in this role you will have: Good knowledge of how to use Microsoft Office, Excel, and Word Excellent communication skills both written and verbal Attention to detail - high accuracy level Deadline driven Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods Excellent organisation skills Other Factors: You will be required to work on weekends and bank holidays. In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
Our client is a well-funded Security and Technology service business, part of a privately owned group, where the owner acts much like a private equity investor but where the executive leadership is encouraged to take a long-term view on innovation and customer engagement. The business is developing in line with expectations and has ambition for ten times growth in a managed and sustainable manner. Organic revenue growth with profitability is the focus. In addition, building critical IP through customer implementation of technical solutions and service to create long term contracts is the emphasis. The business has a high level of professional service consultancy combined with long term managed services and revenue. The leadership team is innovative and robust, combining many years of technical and management competence, the advisory and board are highly sophisticated and able to network at significant and high levels. The executive board are now focused on investing further in developing the professional services capability and are looking to build on the current leadership and capability within the team to enhance customer engagement solutions, techniques and capacity. In addition to engage with customers, the breadth of skills, technology and experience within the broader business to focus on commercial outcomes for customers. You will be a skilled customer orientated and commercially minded advisor/leader who can drive consulting growth, clearly bringing teams of people with you. You will be very adept at managing and leading across a range of customer functions and influencers to include CTO, Commercial and Board decision makers. You will clearly have considerable Cyber technology, services and advisory knowledge and track record, having ideally been in a specialist cyber advisory business. If you have the pre requisite skills and can demonstrate leading Cyber advisory service to a wide variety of commercial customers with great results over a number of years, this could be your opportunity to use your entire career learning, helping to build a world class business, fit for today's Cyber world and customer challenges. If you are interested in engaging in a discreet conversation about this opportunity, please email your CV in Word format quoting reference 277921/8/JF. Please also give details of your current remuneration package and notice period. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected...... click apply for full job details
Apr 08, 2020
Full time
Our client is a well-funded Security and Technology service business, part of a privately owned group, where the owner acts much like a private equity investor but where the executive leadership is encouraged to take a long-term view on innovation and customer engagement. The business is developing in line with expectations and has ambition for ten times growth in a managed and sustainable manner. Organic revenue growth with profitability is the focus. In addition, building critical IP through customer implementation of technical solutions and service to create long term contracts is the emphasis. The business has a high level of professional service consultancy combined with long term managed services and revenue. The leadership team is innovative and robust, combining many years of technical and management competence, the advisory and board are highly sophisticated and able to network at significant and high levels. The executive board are now focused on investing further in developing the professional services capability and are looking to build on the current leadership and capability within the team to enhance customer engagement solutions, techniques and capacity. In addition to engage with customers, the breadth of skills, technology and experience within the broader business to focus on commercial outcomes for customers. You will be a skilled customer orientated and commercially minded advisor/leader who can drive consulting growth, clearly bringing teams of people with you. You will be very adept at managing and leading across a range of customer functions and influencers to include CTO, Commercial and Board decision makers. You will clearly have considerable Cyber technology, services and advisory knowledge and track record, having ideally been in a specialist cyber advisory business. If you have the pre requisite skills and can demonstrate leading Cyber advisory service to a wide variety of commercial customers with great results over a number of years, this could be your opportunity to use your entire career learning, helping to build a world class business, fit for today's Cyber world and customer challenges. If you are interested in engaging in a discreet conversation about this opportunity, please email your CV in Word format quoting reference 277921/8/JF. Please also give details of your current remuneration package and notice period. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected...... click apply for full job details
INVIGOR8 Consultants are excited to announce we are now working in partnership with an award winning and industry leading tech/engineering company based in Benson, who are seeking a Customer Service Manager. Role - Customer Service Manager Salary - £28,000 - £34,000 Hours - Monday to Friday 9.00am - 5.30pm Location - Benson, Oxfordshire Benefits for a Customer Service Manager: Pension scheme Free parking Responsibilities of the Customer Service Manager: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Requirements of the Customer Service Manager: A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Apr 08, 2020
Full time
INVIGOR8 Consultants are excited to announce we are now working in partnership with an award winning and industry leading tech/engineering company based in Benson, who are seeking a Customer Service Manager. Role - Customer Service Manager Salary - £28,000 - £34,000 Hours - Monday to Friday 9.00am - 5.30pm Location - Benson, Oxfordshire Benefits for a Customer Service Manager: Pension scheme Free parking Responsibilities of the Customer Service Manager: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Requirements of the Customer Service Manager: A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
FM Direct Planner Redditch 40 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: Clear communication and excellent customer service skills are key to the role of a FM Direct Planner on the Engineering Planning team. The main purpose is to schedule work to our field Technicians using the new Aeromark system, against the service level agreement determined by our client. First line support for our clients, raising workorders. The Engineering Planner will also be a relay of information between the client and the FM Direct team. Keeping the client hosted system(s) and Arcus systems live where work orders are concerned. What you'll be responsible for: Schedule work orders to field based Engineers in accordance with the priorities set by the Aeromark scheduling system Manage work load to ensure any Arcus Self Delivery are planned in as soon as they arrive in the Aeromark queue Communicate identified risks effectively First line Support Liaise with engineer population and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements. Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service Assists with the preparation of performance reports as needed, including handovers to the nightshift colleagues Communicate directly with the field based Engineers to discuss any urgent jobs which have come through, or to obtain any further information which can then be uploaded to Verisae Responsible for tracking action items and referrals through to resolution Support the Senior Management Team in the identification of areas for improvement, liaising with the Aeromark Team leader for support as a primary point of contact Assist with the preparation of performance reports as required Support new colleagues with system and process queries To be successful in this role you will have: Good knowledge of how to use Microsoft Office, Excel, and Word Excellent communication skills both written and verbal Attention to detail - high accuracy level Deadline driven Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods Excellent organisation skills Other Factors: You will be required to work on weekends and bank holidays. In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
Apr 08, 2020
Full time
FM Direct Planner Redditch 40 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: Clear communication and excellent customer service skills are key to the role of a FM Direct Planner on the Engineering Planning team. The main purpose is to schedule work to our field Technicians using the new Aeromark system, against the service level agreement determined by our client. First line support for our clients, raising workorders. The Engineering Planner will also be a relay of information between the client and the FM Direct team. Keeping the client hosted system(s) and Arcus systems live where work orders are concerned. What you'll be responsible for: Schedule work orders to field based Engineers in accordance with the priorities set by the Aeromark scheduling system Manage work load to ensure any Arcus Self Delivery are planned in as soon as they arrive in the Aeromark queue Communicate identified risks effectively First line Support Liaise with engineer population and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements. Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service Assists with the preparation of performance reports as needed, including handovers to the nightshift colleagues Communicate directly with the field based Engineers to discuss any urgent jobs which have come through, or to obtain any further information which can then be uploaded to Verisae Responsible for tracking action items and referrals through to resolution Support the Senior Management Team in the identification of areas for improvement, liaising with the Aeromark Team leader for support as a primary point of contact Assist with the preparation of performance reports as required Support new colleagues with system and process queries To be successful in this role you will have: Good knowledge of how to use Microsoft Office, Excel, and Word Excellent communication skills both written and verbal Attention to detail - high accuracy level Deadline driven Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods Excellent organisation skills Other Factors: You will be required to work on weekends and bank holidays. In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
£31000 | SE1, London | Advice Service Officer Are you looking to join a passionate and dynamic organisation with a social purpose? Do you have excellent customer service experience? Are you aware of the Equality act specifically related to disability? A hardworking organisation that helps remove barriers in business structures and Government that prevent disabled people from thriving and making their contribution to the world is currently hiring! There is an exciting opportunity for an experienced Advice Service Officer to join the team. Your main function will be to deliver high-quality advice to customers; deliver the Disability Smart Accelerator; and support the upskilling of the wider team on all aspects of disability inclusion and business management. Key Duties and Responsibilities Advice Service Advise Members and Partners via the Advice Service, the key feature of the organisations Membership and Partnership. This includes delivering excellent customer service and timely, accurate, and high-quality advice; and to contribute to ensuring the Service is covered between 9am and 5pm Monday to Friday. Respond to queries and case management that comes in via the Advice Service contact channels (predominantly phone and email). Ensure all Advice Service work is in line with the organisation's policy positions, legally accurate, and in line with current leading inclusive business practice. Deliver policy reviews as per the revised policy review framework. Remain up to date with best practice for being disability-smart within commerce and business. Delivery of Disability Smart Accelerator Design and organise sessions, events, and resources for the Accelerator. Facilitate sessions, deliver webinars, and write resources for the Accelerator, including facilitating sessions and producing relevant written and digital resources (such as webinars). Support the creation of resources for the Knowledge Hub Support the production of regular resources to the Knowledge Hub (typically one new resource per month from the Information and Advice team), which may include webinars and a hub of 'Frequently Asked Questions'. Contribute to the development of other resources as appropriate. Other: Build productive and professional working relationships internally with BDF staff, and externally with Members, Partners, and other stakeholders. Take part in own continuous improvements activities as required. Update and maintain accurate records on the Company Information System (CIS). Complete, agree with manager, and maintain Objectives and Key Results (OKRs) on a quarterly basis. Be familiar with and at all times adhere to BDF policies, procedures and values, as set out in the Staff Handbook. Promote and comply with BDF policies on equality and diversity both in the delivery of services and in working relationships and treatment of others. Any other duty as may be assigned that is consistent with the nature of the job and its level of responsibility. Any changes will be made in consultation with the post holder Interested? If so, apply today as I am short-listing candidates now! For further information, please email your CV to Rose Harvey on Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 08, 2020
Full time
£31000 | SE1, London | Advice Service Officer Are you looking to join a passionate and dynamic organisation with a social purpose? Do you have excellent customer service experience? Are you aware of the Equality act specifically related to disability? A hardworking organisation that helps remove barriers in business structures and Government that prevent disabled people from thriving and making their contribution to the world is currently hiring! There is an exciting opportunity for an experienced Advice Service Officer to join the team. Your main function will be to deliver high-quality advice to customers; deliver the Disability Smart Accelerator; and support the upskilling of the wider team on all aspects of disability inclusion and business management. Key Duties and Responsibilities Advice Service Advise Members and Partners via the Advice Service, the key feature of the organisations Membership and Partnership. This includes delivering excellent customer service and timely, accurate, and high-quality advice; and to contribute to ensuring the Service is covered between 9am and 5pm Monday to Friday. Respond to queries and case management that comes in via the Advice Service contact channels (predominantly phone and email). Ensure all Advice Service work is in line with the organisation's policy positions, legally accurate, and in line with current leading inclusive business practice. Deliver policy reviews as per the revised policy review framework. Remain up to date with best practice for being disability-smart within commerce and business. Delivery of Disability Smart Accelerator Design and organise sessions, events, and resources for the Accelerator. Facilitate sessions, deliver webinars, and write resources for the Accelerator, including facilitating sessions and producing relevant written and digital resources (such as webinars). Support the creation of resources for the Knowledge Hub Support the production of regular resources to the Knowledge Hub (typically one new resource per month from the Information and Advice team), which may include webinars and a hub of 'Frequently Asked Questions'. Contribute to the development of other resources as appropriate. Other: Build productive and professional working relationships internally with BDF staff, and externally with Members, Partners, and other stakeholders. Take part in own continuous improvements activities as required. Update and maintain accurate records on the Company Information System (CIS). Complete, agree with manager, and maintain Objectives and Key Results (OKRs) on a quarterly basis. Be familiar with and at all times adhere to BDF policies, procedures and values, as set out in the Staff Handbook. Promote and comply with BDF policies on equality and diversity both in the delivery of services and in working relationships and treatment of others. Any other duty as may be assigned that is consistent with the nature of the job and its level of responsibility. Any changes will be made in consultation with the post holder Interested? If so, apply today as I am short-listing candidates now! For further information, please email your CV to Rose Harvey on Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Team Leader wanted! £20,000 - £21,000 per annum 07:00 - 16:00 Monday to Friday 1 Sat/Sun in 4 Daventry Are you an experience customer service/contact centre team leader? Do you have great HR experience? Are you looking to join a Global company? Then we have the role for you! We are currently recruiting for a global 3rd party logistics business that is looking an experienced team leader that is experienced in HR processes within a customer service/contact centre environment. But what will I be doing? Overseeing all aspects of the customer experience Manage customer service processes Training and development Managing a small team to customer service advisors Recruitment Co-ordination with warehouse Dealing with any HR matters Key account managing Creating Rotas and Driver planning This role requires someone that is very HR focused with good experience within either a 3PL or 4PL environment. You will be working in a small close knit team to understanding how to deal with team dynamics is key. Some form of CIPD would beneficial but not essential. And what do I get? Laptop Mobile Progression & Development Nice hours Potential working from home This role will not stick around so APPLY NOW! #BeSaVi
Apr 08, 2020
Full time
Customer Service Team Leader wanted! £20,000 - £21,000 per annum 07:00 - 16:00 Monday to Friday 1 Sat/Sun in 4 Daventry Are you an experience customer service/contact centre team leader? Do you have great HR experience? Are you looking to join a Global company? Then we have the role for you! We are currently recruiting for a global 3rd party logistics business that is looking an experienced team leader that is experienced in HR processes within a customer service/contact centre environment. But what will I be doing? Overseeing all aspects of the customer experience Manage customer service processes Training and development Managing a small team to customer service advisors Recruitment Co-ordination with warehouse Dealing with any HR matters Key account managing Creating Rotas and Driver planning This role requires someone that is very HR focused with good experience within either a 3PL or 4PL environment. You will be working in a small close knit team to understanding how to deal with team dynamics is key. Some form of CIPD would beneficial but not essential. And what do I get? Laptop Mobile Progression & Development Nice hours Potential working from home This role will not stick around so APPLY NOW! #BeSaVi
Team & Role Description A great opportunity to join and further strengthen, a fast paced and dynamic support department that is passionate about delivering excellent customer service and resolving customer issues. We are looking for a self-motivated, enthusiastic leader with a 'can do' attitude to help take our department to the next level. You must be adaptable and able to deal with regular change. You will be responsible for a team of Support Consultants, of mixed abilities, and for making key department decisions. We are an award winning Software Company that his heavily focused on quality of service and personal development, with fantastic opportunities for the right individual Role Responsibilities > Incident management within the Support department, providing excellent service and support to customers. > Effectively set and monitor the team's ongoing performance via KPIs & SLAs, providing constructive feedback with specific examples. > Organisation, and potential delivery, of application, and installation training. > Interface with Finance, Account Managers, Problem Management, QA, Dev, Implementations and hosted support teams. > Conduct regular quality checks on team members through monitoring/observation. > Act as reference and senior escalation point for the daily support of customers and the Support team members. > Management and organisation of staff induction plans. > Identify training/coaching needs. Implement and support individual development plans to benefit the individual and the business. > Suggest and drive improvements to procedures & process. > Month end and daily reporting. > Escalated complaint handling - Managing customer expectations by listening carefully to their needs and balancing requirements with ability to deliver. > Organisation and potential delivery of team meetings. > Customer event representative. > Dashboard maintenance and strategic planning. > Assistance in implementing Sale Force, refining support processes and ensuring team members are fully conversant with the support system. > Demonstrates willingness to make, support and be held accountable for difficult decisions. > Identify trends and escalate to Management for trend analysis. > Ensuring work quality and timeliness by proactively resolving problems, encouraging open communication and teamwork from others. > Escalate problems in line with processes. > Any other duties as required. Role Requirements > A highly organised, hard-working, proactive team player, with a natural aptitude for leadership. > Ability to provide constructive feedback to aid in personal development, through 1-1's and mentoring. > Friendly, personable and approachable > Ability to prioritise and multi-task. > Customer-facing experience > Ability to work on own initiative. > An excellent communicator > Experience in dealing with customer complaints > Excellent understanding of commercial awareness > Experience of a customer support role or equivalent > Experience using Microsoft Office (including Word, Excel and Outlook) > Excellent written and verbal communication, ability to present effectively > Technical awareness > Background in structured support environment (e.g. ITIL) desirable > Line management or team leading experience > Training experience > Understanding of project management
Apr 02, 2020
Full time
Team & Role Description A great opportunity to join and further strengthen, a fast paced and dynamic support department that is passionate about delivering excellent customer service and resolving customer issues. We are looking for a self-motivated, enthusiastic leader with a 'can do' attitude to help take our department to the next level. You must be adaptable and able to deal with regular change. You will be responsible for a team of Support Consultants, of mixed abilities, and for making key department decisions. We are an award winning Software Company that his heavily focused on quality of service and personal development, with fantastic opportunities for the right individual Role Responsibilities > Incident management within the Support department, providing excellent service and support to customers. > Effectively set and monitor the team's ongoing performance via KPIs & SLAs, providing constructive feedback with specific examples. > Organisation, and potential delivery, of application, and installation training. > Interface with Finance, Account Managers, Problem Management, QA, Dev, Implementations and hosted support teams. > Conduct regular quality checks on team members through monitoring/observation. > Act as reference and senior escalation point for the daily support of customers and the Support team members. > Management and organisation of staff induction plans. > Identify training/coaching needs. Implement and support individual development plans to benefit the individual and the business. > Suggest and drive improvements to procedures & process. > Month end and daily reporting. > Escalated complaint handling - Managing customer expectations by listening carefully to their needs and balancing requirements with ability to deliver. > Organisation and potential delivery of team meetings. > Customer event representative. > Dashboard maintenance and strategic planning. > Assistance in implementing Sale Force, refining support processes and ensuring team members are fully conversant with the support system. > Demonstrates willingness to make, support and be held accountable for difficult decisions. > Identify trends and escalate to Management for trend analysis. > Ensuring work quality and timeliness by proactively resolving problems, encouraging open communication and teamwork from others. > Escalate problems in line with processes. > Any other duties as required. Role Requirements > A highly organised, hard-working, proactive team player, with a natural aptitude for leadership. > Ability to provide constructive feedback to aid in personal development, through 1-1's and mentoring. > Friendly, personable and approachable > Ability to prioritise and multi-task. > Customer-facing experience > Ability to work on own initiative. > An excellent communicator > Experience in dealing with customer complaints > Excellent understanding of commercial awareness > Experience of a customer support role or equivalent > Experience using Microsoft Office (including Word, Excel and Outlook) > Excellent written and verbal communication, ability to present effectively > Technical awareness > Background in structured support environment (e.g. ITIL) desirable > Line management or team leading experience > Training experience > Understanding of project management
Customer Champion (working directly with Co-Founder) The Opportunity We've launched a world-leading personalised nutrition and wellness brand for cats and their parents. We are revolutionising how parents feed cats by bringing to market for the first time in Europe, a fresh, personalised and species appropriate nutrition. We're leveraging the best possible US nutrition expertise available, and using technology for in-house production and personalisation, to create the best possible food for cats. Global cat food is a $34 billion and the fastest growing segment within pet food. $8 billion premium spend which is increasing 1 percentage point year-on-year in the UK, driven by both the humanisation of pets and owners' own desire for fresh, all-natural foods. Despite the rise of fresh pet food, particularly in the US where the concept is well proven by NomNom, Farmer's Dog and MyOllie, cats have been left behind by new entrants. This is nothing new - cats continue to be the industry underdog as legacy FMCG companies have never formulated cat food for cats as obligate carnivores despite it being an absolute biological necessity. We're at the start of a very exciting journey. After spending ten months developing our concept and product, we launched in January. Cat parents love KatKin (see the KatKin's FB and Insta pages, and our Trustpilot reviews) and we're backed with a $1M angel round from some of Europe's top VC's personally and angels. We will close our next round in H2 2020. This is an opportunity to get in at ground zero in a wide-open market and fast growth business -to be KatKin's very first Customer Champion and work directly alongside one of two Co-Founders. The Role You'll have as much responsibility, ownership and autonomy as you can manage, and in quick time could also be responsible for growing the Customer Champion team as we scale. You will be the eyes and ears of KatKin, talking to our cat parents (and prospective new customers) daily and coming up with ways to ensure they are educated and delighted with KatKin's product and service. You will play an instrumental role in ensuring our customer retention remains high as we continue to grow, by being a face and voice to KatKin parents across multiple channels including social media, live chat, phone and email. You'll have an opportunity to share and celebrate their joys, and support and rectify any problems they have. As the eyes and ears, you play a vital role in feeding back what parents are saying to all areas of the business including Operations, Tech, Brand & Marketing. Importantly, as our very first hire Customer Champion hire, you'll be working directly with one of our two Co-Founders and devising clever ways to deliver KatKin messages and education to more cat parents, both customers and new leads. As long as you can use MS office software and/or Google G Suite, you can learn the rest. Any experience with Zendesk, Shopify, Infusionsoft and/or Klaviyo will help you hit the ground running. Who You Are You love cats! You've got hustle and are made of grit - to get stuff done Integrity, transparency and directness are non-negotiable values to you You want to get in on something on day zero - to change, create and build something You're kind, empathetic and caring - and love to help people You're an excellent communicator, both when speaking and writing You've previously worked in a role speaking to customers or clients on a daily basis What we offer Competitive salary Meaningful equity New MacBook Small close-knit team Cuddles and purrs with Molly! To apply Send us your CV and five very brief sentences on - What pets do you have, or have had growing up? Example of something you hustled on to get done. What are your blind spots? As told by the person closet to you. Tell us anything about the cat or pet food space you find interesting. What brand has delighted you the most and how did they do it!?
Apr 02, 2020
Full time
Customer Champion (working directly with Co-Founder) The Opportunity We've launched a world-leading personalised nutrition and wellness brand for cats and their parents. We are revolutionising how parents feed cats by bringing to market for the first time in Europe, a fresh, personalised and species appropriate nutrition. We're leveraging the best possible US nutrition expertise available, and using technology for in-house production and personalisation, to create the best possible food for cats. Global cat food is a $34 billion and the fastest growing segment within pet food. $8 billion premium spend which is increasing 1 percentage point year-on-year in the UK, driven by both the humanisation of pets and owners' own desire for fresh, all-natural foods. Despite the rise of fresh pet food, particularly in the US where the concept is well proven by NomNom, Farmer's Dog and MyOllie, cats have been left behind by new entrants. This is nothing new - cats continue to be the industry underdog as legacy FMCG companies have never formulated cat food for cats as obligate carnivores despite it being an absolute biological necessity. We're at the start of a very exciting journey. After spending ten months developing our concept and product, we launched in January. Cat parents love KatKin (see the KatKin's FB and Insta pages, and our Trustpilot reviews) and we're backed with a $1M angel round from some of Europe's top VC's personally and angels. We will close our next round in H2 2020. This is an opportunity to get in at ground zero in a wide-open market and fast growth business -to be KatKin's very first Customer Champion and work directly alongside one of two Co-Founders. The Role You'll have as much responsibility, ownership and autonomy as you can manage, and in quick time could also be responsible for growing the Customer Champion team as we scale. You will be the eyes and ears of KatKin, talking to our cat parents (and prospective new customers) daily and coming up with ways to ensure they are educated and delighted with KatKin's product and service. You will play an instrumental role in ensuring our customer retention remains high as we continue to grow, by being a face and voice to KatKin parents across multiple channels including social media, live chat, phone and email. You'll have an opportunity to share and celebrate their joys, and support and rectify any problems they have. As the eyes and ears, you play a vital role in feeding back what parents are saying to all areas of the business including Operations, Tech, Brand & Marketing. Importantly, as our very first hire Customer Champion hire, you'll be working directly with one of our two Co-Founders and devising clever ways to deliver KatKin messages and education to more cat parents, both customers and new leads. As long as you can use MS office software and/or Google G Suite, you can learn the rest. Any experience with Zendesk, Shopify, Infusionsoft and/or Klaviyo will help you hit the ground running. Who You Are You love cats! You've got hustle and are made of grit - to get stuff done Integrity, transparency and directness are non-negotiable values to you You want to get in on something on day zero - to change, create and build something You're kind, empathetic and caring - and love to help people You're an excellent communicator, both when speaking and writing You've previously worked in a role speaking to customers or clients on a daily basis What we offer Competitive salary Meaningful equity New MacBook Small close-knit team Cuddles and purrs with Molly! To apply Send us your CV and five very brief sentences on - What pets do you have, or have had growing up? Example of something you hustled on to get done. What are your blind spots? As told by the person closet to you. Tell us anything about the cat or pet food space you find interesting. What brand has delighted you the most and how did they do it!?
About the Role Key role in delivering a high level of customer service through effective people scheduling and resourcing. As such, you'll be creating robust and effective resource plans which consider scheduling, recruitment and demand planning, ensuring a broad awareness of key business objectives and changes so you can understand the impact on resourcing and scheduling. Provide ongoing analysis of workloads to determine the anticipated demand Utilise existing tools and helping to develop new tools and models to effectively allocate work Coaching line managers recruitment best practice and how to optimise their resource Work with resourcing teams to make sure that working patterns match the workload and customer demand model About the Client Nationally recognised financial institution What we are looking for The ideal person will be someone with a background in data analysis with good analytical and problem solving skills. You'll have the ability to analyse and understand business issues and the impact that solutions have on a business, demonstrating a robust analytical approach to more complex requirements Knowledge of forecasting and scheduling tools and systems Experience of working with budget forecasting and target modelling Strong interpersonal and communication skills A broad understanding of HR, resourcing and cost management principles and culture About the Offer Up to £40,000 + Excellent Benefits Contact Dan Petrie, Consultant
Apr 02, 2020
Full time
About the Role Key role in delivering a high level of customer service through effective people scheduling and resourcing. As such, you'll be creating robust and effective resource plans which consider scheduling, recruitment and demand planning, ensuring a broad awareness of key business objectives and changes so you can understand the impact on resourcing and scheduling. Provide ongoing analysis of workloads to determine the anticipated demand Utilise existing tools and helping to develop new tools and models to effectively allocate work Coaching line managers recruitment best practice and how to optimise their resource Work with resourcing teams to make sure that working patterns match the workload and customer demand model About the Client Nationally recognised financial institution What we are looking for The ideal person will be someone with a background in data analysis with good analytical and problem solving skills. You'll have the ability to analyse and understand business issues and the impact that solutions have on a business, demonstrating a robust analytical approach to more complex requirements Knowledge of forecasting and scheduling tools and systems Experience of working with budget forecasting and target modelling Strong interpersonal and communication skills A broad understanding of HR, resourcing and cost management principles and culture About the Offer Up to £40,000 + Excellent Benefits Contact Dan Petrie, Consultant
Main purpose of the job: Maintain the highest level of customer service and satisfaction by providing problem-solving resources, clear, concise instructions, and a friendly rapport. Manage and maintain a solid customer service team. Main tasks of the job: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Skills & Experience A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Apr 02, 2020
Full time
Main purpose of the job: Maintain the highest level of customer service and satisfaction by providing problem-solving resources, clear, concise instructions, and a friendly rapport. Manage and maintain a solid customer service team. Main tasks of the job: Lead and manage the customer service team Handle complex technical enquiries and complaints Ensure the Company provides great customer service in line with our Core Values, helping to maintain and update policies and procedures Ensure the Customer Service Data management is GDPR compliant and in line with data protection. Lead resolution of PayPal disputes, liaising with finance team when needed. Ensure accurate records are kept of communications with customers Log Quality Issues in a structured format, reporting them to Engineering QC in a timely manner Responsible for smooth workflow of returns, tagging and passing to Engineering, or as per latest SOP Help to define, and then follow, processes for inter-departmental workflow Handle financial issues with Finance (including but not restricted to refunds) Handle operational issues with Ops (e.g. missing items) Collaboratively create and maintain departmental SOP's Collaborate with Sales Manager on new leads Responsible for achieving, maintaining & reporting on your team's KPI targets. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Maintain professional internal and external relationships that meet company core values Skills & Experience A strong technical background 5 or more years customer service experience 2 or more years people management experience A collaborative approach to problem-solving Results-driven Able to lead projects and see them through to completion Able to work well under pressure Organisational and planning skills to develop customer service policies Excellent communication skills Polite and professional Listening skills, to understand exactly what customers require Confidence and diplomacy when dealing with difficult situations A commitment to continuous improvement and self-development Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager (FTC) to join the team located in London. The successful candidate will be responsible for the delivery of cost-effective, compliant and customer focused facilities management for the client portfolio whilst ensuring a consistent and high-level service delivery through developing an excellent relationship with all stakeholders. Role Summary: Act as the point of contact and develops positive relationships with the client for all facilities management services issues in the locations, including Security, Cleaning, Engineering and Mail / Print Ensure compliance with client access control and vetting policies Respond to problems and concerns; implements policies, processes, rules and regulations Manage on site facilities management operation teams in terms of staffing, training, development and performance Ensure all site files are up to date and current, key actions escalated for satisfactory resolution Manage contractual relationships and works with the Client's Representative to assure excellent service delivery; reviews and monitors performance in line with agreed KPI and SLA Support account management team to monitor and modify the service deliverables in accordance to the change of Client's business needs Manage the effective implementation of Quality, Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client Manage small moves across the office and maintain the space allocation software for accurate reporting and recharging Develop and control an annual facility budget, including direct and indirect contract service expenses and preventative maintenance costs Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Ensure all statutory compliance requirements are met using CBRE's HSE & Risk System and in accordance to the CBRE platform Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team Experience Required: Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience Multiple years operational experience with emphasis on integrated real estate services and management of Service Level Agreements and Key Performance Indicators Qualified in engineering (HNC or equivalent) and/or facilities management (IFMA, IWFM (BIFM) or equivalent) Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering Strong communication, presentation, negotiation and analytical skills Ability to work under own initiative Significant strengths in supplier management and the promotion of one team service delivery Excellent written and spoken English is a critical requirement of this position Excellent interpersonal skills Ability to lead Change Management programmes Ability to manage multi-million Pound budgets About CBRE Global Workplace Solutions: As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years. CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA
Apr 01, 2020
Contractor
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager (FTC) to join the team located in London. The successful candidate will be responsible for the delivery of cost-effective, compliant and customer focused facilities management for the client portfolio whilst ensuring a consistent and high-level service delivery through developing an excellent relationship with all stakeholders. Role Summary: Act as the point of contact and develops positive relationships with the client for all facilities management services issues in the locations, including Security, Cleaning, Engineering and Mail / Print Ensure compliance with client access control and vetting policies Respond to problems and concerns; implements policies, processes, rules and regulations Manage on site facilities management operation teams in terms of staffing, training, development and performance Ensure all site files are up to date and current, key actions escalated for satisfactory resolution Manage contractual relationships and works with the Client's Representative to assure excellent service delivery; reviews and monitors performance in line with agreed KPI and SLA Support account management team to monitor and modify the service deliverables in accordance to the change of Client's business needs Manage the effective implementation of Quality, Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client Manage small moves across the office and maintain the space allocation software for accurate reporting and recharging Develop and control an annual facility budget, including direct and indirect contract service expenses and preventative maintenance costs Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Ensure all statutory compliance requirements are met using CBRE's HSE & Risk System and in accordance to the CBRE platform Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team Experience Required: Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience Multiple years operational experience with emphasis on integrated real estate services and management of Service Level Agreements and Key Performance Indicators Qualified in engineering (HNC or equivalent) and/or facilities management (IFMA, IWFM (BIFM) or equivalent) Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering Strong communication, presentation, negotiation and analytical skills Ability to work under own initiative Significant strengths in supplier management and the promotion of one team service delivery Excellent written and spoken English is a critical requirement of this position Excellent interpersonal skills Ability to lead Change Management programmes Ability to manage multi-million Pound budgets About CBRE Global Workplace Solutions: As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years. CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Apr 01, 2020
Full time
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Apr 01, 2020
Full time
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Apr 01, 2020
Full time
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Apr 01, 2020
Full time
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Trs Consulting Services Limited
High Wycombe, Buckinghamshire
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
Apr 01, 2020
Full time
Regional Field Service Manager -Leading Manufacturer of Medical Systems- Excellent Salary + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for Service Managers, Service Delivery Managers or Technical Support Managers with a background managing Field Service Engineers, Technical Support Engineers or any other form of technical management, to join an instantly recognisable global leader in Medical Capital Equipment, offering excellent career development and opportunities for career progression** South East and Greater London The Company - Field Service Manager, Medical Systems My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include 'best in class' medical systems. With thousands of employees operating in numerous countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success. The Role - Field Service Manager, Medical Systems This market leader now seeks to recruit a commercially astute Field Service Manager, to support their service operation in the South East. The successful applicant will be responsible for managing a team of field based Medical Service Engineers in the region; building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation in the UK. Your Background - Field Service Manager, Medical Systems Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilising this organisations excellent reputation for providing quality products and their 'brand leading' status as a platform, you will foster key relationships with customers, support and motivate your team of Medical Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in medical systems technology. While service management professionals with experience gained within the medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high value electronic equipment backgrounds and industry sectors. Whatever your background, what will remain key is your ability to demonstrate a successful track record in the growth of a service based operation or organisation, gained within a high value capital equipment environment. The Benefits - Field Service Manager, Medical Systems In return for your endeavour, the successful applicants will benefit from 'first class' industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business...... click apply for full job details
My client is a well-established, boutique Managed Services Provider (IT Support Company / MSP) who provides a high level of support to a loyal client base. They are incredibly passionate about developing their business further and are looking for an experienced Senior IT Support Engineer / Team Leader with strong technical skills, who is able to help drive their business forward and take them to the next level. The role of IT Team Leader is varied and interesting. We are looking for a business minded individual with a strong technical skills set. It is vital that you have current or recent experience of working in a Senior IT Support or Team Leader position within a Managed Services Provider (IT Support Company / MSP). In return, you will play a key role in the future direction of a small but growing MSP. Sound interesting and something you would love to be part of? Apply today! The Senior IT Support Engineer / Team Leader Duties: The role involves managing a small IT support team and overseeing the daily support services as well as managing client's expectations. You will report into the Director of the organisation and play a key role in decision-making. The client has big plans for the next few years and this role has the potential to develop extremely quickly. We are looking for a driven, passionate individual who is keen to play a key role in a growing business. Due to the nature of this role, it's vital that you are a driver with a clean license and your own car, as occasional travel to (local) client sites will be required. Expenses are paid. Knowledge and Experience Required: Experience of working for a Managed Services Provider (IT Support Company / MSP) Hands-on 1st, 2nd and 3rd line support experience. (As this is a small company we are looking for a candidate who doesn't mind 'getting their hands dirty' and supporting tickets and the support team where required. Strong technical skills covering all IT infrastructure and Security (Virtualisation, Cloud, Office365, Azure, MS Office, Exchange, Networking etc). Experience in a senior or leadership role (or high capabilities), looking to make a real change within a growing organisation. Are you an experienced Senior Candidate with MSP experience who is looking for a new challenge? Then we can to speak with you! Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation YourRecruit Limited is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
Apr 01, 2020
Full time
My client is a well-established, boutique Managed Services Provider (IT Support Company / MSP) who provides a high level of support to a loyal client base. They are incredibly passionate about developing their business further and are looking for an experienced Senior IT Support Engineer / Team Leader with strong technical skills, who is able to help drive their business forward and take them to the next level. The role of IT Team Leader is varied and interesting. We are looking for a business minded individual with a strong technical skills set. It is vital that you have current or recent experience of working in a Senior IT Support or Team Leader position within a Managed Services Provider (IT Support Company / MSP). In return, you will play a key role in the future direction of a small but growing MSP. Sound interesting and something you would love to be part of? Apply today! The Senior IT Support Engineer / Team Leader Duties: The role involves managing a small IT support team and overseeing the daily support services as well as managing client's expectations. You will report into the Director of the organisation and play a key role in decision-making. The client has big plans for the next few years and this role has the potential to develop extremely quickly. We are looking for a driven, passionate individual who is keen to play a key role in a growing business. Due to the nature of this role, it's vital that you are a driver with a clean license and your own car, as occasional travel to (local) client sites will be required. Expenses are paid. Knowledge and Experience Required: Experience of working for a Managed Services Provider (IT Support Company / MSP) Hands-on 1st, 2nd and 3rd line support experience. (As this is a small company we are looking for a candidate who doesn't mind 'getting their hands dirty' and supporting tickets and the support team where required. Strong technical skills covering all IT infrastructure and Security (Virtualisation, Cloud, Office365, Azure, MS Office, Exchange, Networking etc). Experience in a senior or leadership role (or high capabilities), looking to make a real change within a growing organisation. Are you an experienced Senior Candidate with MSP experience who is looking for a new challenge? Then we can to speak with you! Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation YourRecruit Limited is acting as an Employment Agency in relation to this vacancy...... click apply for full job details
Deskside Support Team Leader Permanent - Full time (36 hours) £36,950 - £46,961 per annum Central London About us We're the independent regulator of the UK's 700,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities. About the role This is the opportunity to join a dynamic team supporting c800 staff at a time of great change in the organisation and the opportunity to learn. You will lead the Deskside Support, 2nd line team in providing effective service support and exceptional customer service. This role is 50% technical hands on support and 50% management, you will be managing a team of three Deskside Analysts. About you It is essential that you are ITIL certified Proven track record in a service management role in an ICT department Demonstrable experience of ICT support and break fix Experience of incident, problem and change management processes and the tracking of such using ITSM software tools Ability to prioritise, plan and organise own workload and the workload of others to meet deadlines and performance targets. Strong focus on customer service where the user/stakeholder experience was key. Why work for the NMC? Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page. To apply For more information about the role please read the job description and the person specification. Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification. Please note that incomplete applications will not be considered. For any application related queries please contact Closing date for completed applications: Sunday 22 March at 23:59pm Interview Date: Week commencing 30 March 2020 The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer. Working life doesn't always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity. We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME)...... click apply for full job details
Apr 01, 2020
Full time
Deskside Support Team Leader Permanent - Full time (36 hours) £36,950 - £46,961 per annum Central London About us We're the independent regulator of the UK's 700,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities. About the role This is the opportunity to join a dynamic team supporting c800 staff at a time of great change in the organisation and the opportunity to learn. You will lead the Deskside Support, 2nd line team in providing effective service support and exceptional customer service. This role is 50% technical hands on support and 50% management, you will be managing a team of three Deskside Analysts. About you It is essential that you are ITIL certified Proven track record in a service management role in an ICT department Demonstrable experience of ICT support and break fix Experience of incident, problem and change management processes and the tracking of such using ITSM software tools Ability to prioritise, plan and organise own workload and the workload of others to meet deadlines and performance targets. Strong focus on customer service where the user/stakeholder experience was key. Why work for the NMC? Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page. To apply For more information about the role please read the job description and the person specification. Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification. Please note that incomplete applications will not be considered. For any application related queries please contact Closing date for completed applications: Sunday 22 March at 23:59pm Interview Date: Week commencing 30 March 2020 The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer. Working life doesn't always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity. We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME)...... click apply for full job details
Exceptional senior management consultant role responsible for shaping and delivering leading edge CX and CRM transformation solutions across sectors. Our client has grown in stature over a period of 50 years to be one of the most prominent and valuable companies in the world. Its growth in brand leadership is a testament to its commitment to the clients, people and communities it serves. It is a multi-hued business committed to customer service and employee development. This key Customer Experience CRM Management Consultant senior role will define and provide consulting services to major organisations covering Marketing and Customer Services Transformation including Sales and Service. You will: Partner with sales in the bid process for the winning of strategic accounts, defining services Act in a key engagement role, providing thought leadership to influence the adoption and outcomes of large and complex CX CRM transformation programmes. Advise on and shape value propositions Assist with the delivery of engagements enable large corporations to transform the sales, marketing and customer service dimensions of their business and operating models. This could also include Sales & Service capabilities across sales operations, contact centres and field services Build the CX team in assigned geographic regions to support planned revenue goals and market targets Define the offering portfolio and contribute to thought leadership This is a vibrant, high profile and expanding practice and opportunities for career and personal development are exceptional. Salary and Package: £80,000 - £110,000 plus bonus plus benefits package Location and Mobility: The successful candidate will be based from our client's London office but needs to be wholly mobile throughout the UK and on occasion mainland Europe Please check you meet the following mandatory requirements before applying: Recent experience at Manager/Senior Manager level or more senior as a Management Consultant in a UK management consultancy or the consulting practice of major IT services employer, working across the full consulting lifecycle Broad experience leading CX/CRM transformation including several of: Customer Experience/Customer Service strategy and design, Customer Analytics, CRM platforms, sales/service/contact centre transformation, eCommerce, Marketing Automation Broad sector experience The ability and willingness to travel extensively Must have a degree We can only accept job applications from candidates who meet the essential selection criteria above and have current Right to Work in the UK. Please apply to Sheila Bradbury, in strictest confidence, quoting reference: JS-6019-SB . WE REPLY TO ALL JOB APPLICATIONS! Please note that we will not send your CV to any third parties without your explicit consent...... click apply for full job details
Apr 01, 2020
Full time
Exceptional senior management consultant role responsible for shaping and delivering leading edge CX and CRM transformation solutions across sectors. Our client has grown in stature over a period of 50 years to be one of the most prominent and valuable companies in the world. Its growth in brand leadership is a testament to its commitment to the clients, people and communities it serves. It is a multi-hued business committed to customer service and employee development. This key Customer Experience CRM Management Consultant senior role will define and provide consulting services to major organisations covering Marketing and Customer Services Transformation including Sales and Service. You will: Partner with sales in the bid process for the winning of strategic accounts, defining services Act in a key engagement role, providing thought leadership to influence the adoption and outcomes of large and complex CX CRM transformation programmes. Advise on and shape value propositions Assist with the delivery of engagements enable large corporations to transform the sales, marketing and customer service dimensions of their business and operating models. This could also include Sales & Service capabilities across sales operations, contact centres and field services Build the CX team in assigned geographic regions to support planned revenue goals and market targets Define the offering portfolio and contribute to thought leadership This is a vibrant, high profile and expanding practice and opportunities for career and personal development are exceptional. Salary and Package: £80,000 - £110,000 plus bonus plus benefits package Location and Mobility: The successful candidate will be based from our client's London office but needs to be wholly mobile throughout the UK and on occasion mainland Europe Please check you meet the following mandatory requirements before applying: Recent experience at Manager/Senior Manager level or more senior as a Management Consultant in a UK management consultancy or the consulting practice of major IT services employer, working across the full consulting lifecycle Broad experience leading CX/CRM transformation including several of: Customer Experience/Customer Service strategy and design, Customer Analytics, CRM platforms, sales/service/contact centre transformation, eCommerce, Marketing Automation Broad sector experience The ability and willingness to travel extensively Must have a degree We can only accept job applications from candidates who meet the essential selection criteria above and have current Right to Work in the UK. Please apply to Sheila Bradbury, in strictest confidence, quoting reference: JS-6019-SB . WE REPLY TO ALL JOB APPLICATIONS! Please note that we will not send your CV to any third parties without your explicit consent...... click apply for full job details
Our client is a well-funded Security and Technology service business, part of a privately owned group, where the owner acts much like a private equity investor but where the executive leadership is encouraged to take a long-term view on innovation and customer engagement. The business is developing in line with expectations and has ambition for ten times growth in a managed and sustainable manner. Organic revenue growth with profitability is the focus. In addition, building critical IP through customer implementation of technical solutions and service to create long term contracts is the emphasis. The business has a high level of professional service consultancy combined with long term managed services and revenue. The leadership team is innovative and robust, combining many years of technical and management competence, the advisory and board are highly sophisticated and able to network at significant and high levels. The executive board are now focused on investing further in developing the professional services capability and are looking to build on the current leadership and capability within the team to enhance customer engagement solutions, techniques and capacity. In addition to engage with customers, the breadth of skills, technology and experience within the broader business to focus on commercial outcomes for customers. You will be a skilled customer orientated and commercially minded advisor/leader who can drive consulting growth, clearly bringing teams of people with you. You will be very adept at managing and leading across a range of customer functions and influencers to include CTO, Commercial and Board decision makers. You will clearly have considerable Cyber technology, services and advisory knowledge and track record, having ideally been in a specialist cyber advisory business. If you have the pre requisite skills and can demonstrate leading Cyber advisory service to a wide variety of commercial customers with great results over a number of years, this could be your opportunity to use your entire career learning, helping to build a world class business, fit for today's Cyber world and customer challenges. If you are interested in engaging in a discreet conversation about this opportunity, please email your CV in Word format quoting reference 277921/8/JF. Please also give details of your current remuneration package and notice period. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected...... click apply for full job details
Apr 01, 2020
Full time
Our client is a well-funded Security and Technology service business, part of a privately owned group, where the owner acts much like a private equity investor but where the executive leadership is encouraged to take a long-term view on innovation and customer engagement. The business is developing in line with expectations and has ambition for ten times growth in a managed and sustainable manner. Organic revenue growth with profitability is the focus. In addition, building critical IP through customer implementation of technical solutions and service to create long term contracts is the emphasis. The business has a high level of professional service consultancy combined with long term managed services and revenue. The leadership team is innovative and robust, combining many years of technical and management competence, the advisory and board are highly sophisticated and able to network at significant and high levels. The executive board are now focused on investing further in developing the professional services capability and are looking to build on the current leadership and capability within the team to enhance customer engagement solutions, techniques and capacity. In addition to engage with customers, the breadth of skills, technology and experience within the broader business to focus on commercial outcomes for customers. You will be a skilled customer orientated and commercially minded advisor/leader who can drive consulting growth, clearly bringing teams of people with you. You will be very adept at managing and leading across a range of customer functions and influencers to include CTO, Commercial and Board decision makers. You will clearly have considerable Cyber technology, services and advisory knowledge and track record, having ideally been in a specialist cyber advisory business. If you have the pre requisite skills and can demonstrate leading Cyber advisory service to a wide variety of commercial customers with great results over a number of years, this could be your opportunity to use your entire career learning, helping to build a world class business, fit for today's Cyber world and customer challenges. If you are interested in engaging in a discreet conversation about this opportunity, please email your CV in Word format quoting reference 277921/8/JF. Please also give details of your current remuneration package and notice period. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected...... click apply for full job details
Job Description Place Senior Change & Delivery Officer (Cognos Data Analyst) - Fixed term until 30/06/2022 Waverley Court Salary: £36,499 - £43,619 Hour: 36 per week An exciting opportunity has arisen for a Senior Change & Deliver Officer (Cognos Data Analyst) to be part of the City of Edinburgh Council's Change & Delivery Team. Working at the very heart of the Council, you will have the opportunity to make a real impact in shaping the development of the Council's Enterprise Business Intelligence Solution and data analytics capabilities. Working closely with the team, ICT Partners and key stakeholders across the Council you will play a lead role in the development of the Council's Data Warehouse and Cognos Business Intelligence technology. A key outcome of the project will be to develop a data driven culture in the Council where information is valued, actionable and used to make effective business decisions and service improvements. The successful candidate will have significant expertise and skills in data analytics and developing highly visual and insightful dashboards and reports in Cognos. We are looking for a proactive self-assured individual who has a passion for BI excellence and the creativity to tell compelling stories through data. The generic job description (attached) details the responsibilities and transferable skills required across a multi-discipline team, whilst the person specification (attached) details the key skills, knowledge and expertise required for this specific post. In return you can expect support in career development, flexible working arrangements and excellent staff benefits. This position is offered as a 2-year fixed term contract. Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. For roles in grade 5 or above, annual increments in our contribution zones are dependent on achieving agreed performance goals. The advertised salary will increase by 3% on 1st April 2020. Follow us on Twitter
Apr 01, 2020
Full time
Job Description Place Senior Change & Delivery Officer (Cognos Data Analyst) - Fixed term until 30/06/2022 Waverley Court Salary: £36,499 - £43,619 Hour: 36 per week An exciting opportunity has arisen for a Senior Change & Deliver Officer (Cognos Data Analyst) to be part of the City of Edinburgh Council's Change & Delivery Team. Working at the very heart of the Council, you will have the opportunity to make a real impact in shaping the development of the Council's Enterprise Business Intelligence Solution and data analytics capabilities. Working closely with the team, ICT Partners and key stakeholders across the Council you will play a lead role in the development of the Council's Data Warehouse and Cognos Business Intelligence technology. A key outcome of the project will be to develop a data driven culture in the Council where information is valued, actionable and used to make effective business decisions and service improvements. The successful candidate will have significant expertise and skills in data analytics and developing highly visual and insightful dashboards and reports in Cognos. We are looking for a proactive self-assured individual who has a passion for BI excellence and the creativity to tell compelling stories through data. The generic job description (attached) details the responsibilities and transferable skills required across a multi-discipline team, whilst the person specification (attached) details the key skills, knowledge and expertise required for this specific post. In return you can expect support in career development, flexible working arrangements and excellent staff benefits. This position is offered as a 2-year fixed term contract. Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. For roles in grade 5 or above, annual increments in our contribution zones are dependent on achieving agreed performance goals. The advertised salary will increase by 3% on 1st April 2020. Follow us on Twitter
Do you want to be part of a leading retailer? Would you like the opportunity to influence key business and category decisions? If so, keep reading. This is a core role within the Insights team of a leading retailer, where you will have the responsibility of influencing key business and category decisions from a customer and market perspective. Working with a talented team of Insights and Category Managers you will ensure the customer is at the heart of all decision making, working on exciting business unit projects with stakeholders you will help to distribute data & insights across the business. Offering a variety of benefits, a great work-life balance and a collaborative vibrant environment the business also holds progression and development at its core, with the opportunity to learn and grow in other areas of the business About You Will experience in a data-focused role Has experience working with or in a consumer goods / FMCG business Has the ability to influence stakeholders and partners across the business Can work in a hypothesis-led way to break down complex problems Can analyse, challenge and understand data Excellent working knowledge of Excel Can work with Panel data/ a variety of agencies Your New Role Work with trading partners and stakeholders to understand priorities for categories that need support and insight Lead on analytical and research projects and support on large trading insight projects to combine knowledge, data and primary research to answer key customer questions Embed self-service tools and encourage the use of customer insight across relevant teams Report on trends and updates within relevant areas, offering this insight to wider teams Interpret customer and market data ..... click apply for full job details
Apr 01, 2020
Full time
Do you want to be part of a leading retailer? Would you like the opportunity to influence key business and category decisions? If so, keep reading. This is a core role within the Insights team of a leading retailer, where you will have the responsibility of influencing key business and category decisions from a customer and market perspective. Working with a talented team of Insights and Category Managers you will ensure the customer is at the heart of all decision making, working on exciting business unit projects with stakeholders you will help to distribute data & insights across the business. Offering a variety of benefits, a great work-life balance and a collaborative vibrant environment the business also holds progression and development at its core, with the opportunity to learn and grow in other areas of the business About You Will experience in a data-focused role Has experience working with or in a consumer goods / FMCG business Has the ability to influence stakeholders and partners across the business Can work in a hypothesis-led way to break down complex problems Can analyse, challenge and understand data Excellent working knowledge of Excel Can work with Panel data/ a variety of agencies Your New Role Work with trading partners and stakeholders to understand priorities for categories that need support and insight Lead on analytical and research projects and support on large trading insight projects to combine knowledge, data and primary research to answer key customer questions Embed self-service tools and encourage the use of customer insight across relevant teams Report on trends and updates within relevant areas, offering this insight to wider teams Interpret customer and market data ..... click apply for full job details
CRM Specialist - Kent - £32,000 This is an exciting opportunity for a talented CRM Specialist to work alongside a leading retailer in the children's fashion industry, working alongside some highly respected brands across the globe! As CRM Specialist you will help to drive customer retention and reactivation across various marketing channels. Using a data-driven attitude, you will support in delivering campaigns using content relevant to each customer while providing a seamless experience! Responsibilities: Increase customer loyalty through marketing channels Drive repeat purchase through campaigns and new initiative Develop automation triggers and events for in the moment messaging. Work with all digital marketing channels for a full 360 retention experience. Provide relevant content to our customers in real time Help in delivering new retention strategies. Key Skills: 3+ years' experience with CRM tools at an e-commerce retailer Strong knowledge of digital marketing channels and best practices Proficient in handling data across multiple platforms Solid Experience in Google Analytics and Excel If you think you have what it takes to fulfil this incredible role as CRM Specialist and a passion for fashion… please do apply - we'd love to hear from you!..... click apply for full job details
Apr 01, 2020
Full time
CRM Specialist - Kent - £32,000 This is an exciting opportunity for a talented CRM Specialist to work alongside a leading retailer in the children's fashion industry, working alongside some highly respected brands across the globe! As CRM Specialist you will help to drive customer retention and reactivation across various marketing channels. Using a data-driven attitude, you will support in delivering campaigns using content relevant to each customer while providing a seamless experience! Responsibilities: Increase customer loyalty through marketing channels Drive repeat purchase through campaigns and new initiative Develop automation triggers and events for in the moment messaging. Work with all digital marketing channels for a full 360 retention experience. Provide relevant content to our customers in real time Help in delivering new retention strategies. Key Skills: 3+ years' experience with CRM tools at an e-commerce retailer Strong knowledge of digital marketing channels and best practices Proficient in handling data across multiple platforms Solid Experience in Google Analytics and Excel If you think you have what it takes to fulfil this incredible role as CRM Specialist and a passion for fashion… please do apply - we'd love to hear from you!..... click apply for full job details
OfficeTeam are currently recruiting for a Head of Customer Service for a business based in Swindon. The position is a potential temporary to permanent role therefore the candidate ideally needs to be immediately available. The day rate pays up to £250 PAYE. The company offers free parking. Key responsibilities: Substantial successful operational marketing management at a senior level in blue chip B2B and B2C business including: Customer retention Sales Promotional marketing and campaigns, including customer relationship development Advanced negotiation and influencing skills Evidence of successful and inspirational team leadership skills In depth retention experience, at a senior level Effective commercial management including budgets, contract negotiation and supplier management Evidence of innovation and practical delivery of new products and marketing solutions Effective problem solving, project management and delivery Proven relationship building and excellent communication skills If you are interested then please get in touch by responding to this advert or send a copy of your CV or call and ask for Thamina. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: click apply for full job details
Apr 01, 2020
Seasonal
OfficeTeam are currently recruiting for a Head of Customer Service for a business based in Swindon. The position is a potential temporary to permanent role therefore the candidate ideally needs to be immediately available. The day rate pays up to £250 PAYE. The company offers free parking. Key responsibilities: Substantial successful operational marketing management at a senior level in blue chip B2B and B2C business including: Customer retention Sales Promotional marketing and campaigns, including customer relationship development Advanced negotiation and influencing skills Evidence of successful and inspirational team leadership skills In depth retention experience, at a senior level Effective commercial management including budgets, contract negotiation and supplier management Evidence of innovation and practical delivery of new products and marketing solutions Effective problem solving, project management and delivery Proven relationship building and excellent communication skills If you are interested then please get in touch by responding to this advert or send a copy of your CV or call and ask for Thamina. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: click apply for full job details
Customer Insight Executive London Up to £40,000 + Bonus + Benefits I am working with a recognised retailer who are looking for a number of talented Customer Insight Executive to join the expanding Insight and Analytics function. As the successful candidate, you will be tasked with delivering compelling and actionable insights to drive decision making across the business. As the Customer Insight Executive, you will be working on business performance projects with several Analysts throughout the overall insight function - including customer, marketing and commercial along with dealing with Adhoc requests for Insight around the business. Managing key accounts, this role requires an outgoing, curious minded personality that can work with stakeholders and build strong relationships. Requirements: - Experience with Insight and/or research projects - Strong stakeholder engagement - Strong excel experience If you are interested in having a more in-depth conversation regarding this role, hit APPLY!..... click apply for full job details
Apr 01, 2020
Full time
Customer Insight Executive London Up to £40,000 + Bonus + Benefits I am working with a recognised retailer who are looking for a number of talented Customer Insight Executive to join the expanding Insight and Analytics function. As the successful candidate, you will be tasked with delivering compelling and actionable insights to drive decision making across the business. As the Customer Insight Executive, you will be working on business performance projects with several Analysts throughout the overall insight function - including customer, marketing and commercial along with dealing with Adhoc requests for Insight around the business. Managing key accounts, this role requires an outgoing, curious minded personality that can work with stakeholders and build strong relationships. Requirements: - Experience with Insight and/or research projects - Strong stakeholder engagement - Strong excel experience If you are interested in having a more in-depth conversation regarding this role, hit APPLY!..... click apply for full job details
Our Client, a World recognised and respected Automotive OEM Manufacturer based in rural Warwickshire actively seek an IT Customer Services to join them on a permanent basis. This is a first line support position that provided technical IT support to the end users within the business. The support will involve assistance with a range of hardware and software packages across the business. The position is paying a competitive salary in addition to a fully comprehensive benefits package that includes a discounted car lease scheme, private medical, pension and a health cover plan. As the IT Customer Service Agent, you will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a query, fulfilling a service request - anything that is needed to allow the user to return to work satisfactorily. In addition, you will also assist with user rights, passwords, user accounts and basic level security administration. It is essential that you are committed to delivering excellent customer service. Strong communication skills will help you to diagnose the user's issue and to explain technical issues in way that non-experts can understand. Most of the work will take place over the phone, by email and through fault-finding programmes that enable you to diagnose and fix customer problems remotely. Key Responsibilities: Identify and diagnose issues and problems. Advise users on the best action to take. Categorise and record reported queries. To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of any software or hardware problems detected. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. To arrange for external technical support where problems cannot be resolved in house. Fault Finding on Client systems. Qualifications and Experience: ITIL Foundation. ITIL Service Capability - Operational Support and Analysis. ITIL Continual Service Improvement or ITIL Practitioner. Configuring Windows Devices (70-697). Comp TIA A+, TIA Network+, TIA Security+. Incident and Problem Management experience. Customer service experience is essential to the role and you will need to be able to explain issues in a way that non-experts can understand. Service desk experience. A good communicator. Customer Focused. Good presentation skills. Self-driven. Forbes HR Ltd is an equal opportunities employer and welcome applications from all suitably qualified persons. Forbes HR Ltd operates as an Employment Agency and Business...... click apply for full job details
Apr 01, 2020
Full time
Our Client, a World recognised and respected Automotive OEM Manufacturer based in rural Warwickshire actively seek an IT Customer Services to join them on a permanent basis. This is a first line support position that provided technical IT support to the end users within the business. The support will involve assistance with a range of hardware and software packages across the business. The position is paying a competitive salary in addition to a fully comprehensive benefits package that includes a discounted car lease scheme, private medical, pension and a health cover plan. As the IT Customer Service Agent, you will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a query, fulfilling a service request - anything that is needed to allow the user to return to work satisfactorily. In addition, you will also assist with user rights, passwords, user accounts and basic level security administration. It is essential that you are committed to delivering excellent customer service. Strong communication skills will help you to diagnose the user's issue and to explain technical issues in way that non-experts can understand. Most of the work will take place over the phone, by email and through fault-finding programmes that enable you to diagnose and fix customer problems remotely. Key Responsibilities: Identify and diagnose issues and problems. Advise users on the best action to take. Categorise and record reported queries. To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of any software or hardware problems detected. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. To arrange for external technical support where problems cannot be resolved in house. Fault Finding on Client systems. Qualifications and Experience: ITIL Foundation. ITIL Service Capability - Operational Support and Analysis. ITIL Continual Service Improvement or ITIL Practitioner. Configuring Windows Devices (70-697). Comp TIA A+, TIA Network+, TIA Security+. Incident and Problem Management experience. Customer service experience is essential to the role and you will need to be able to explain issues in a way that non-experts can understand. Service desk experience. A good communicator. Customer Focused. Good presentation skills. Self-driven. Forbes HR Ltd is an equal opportunities employer and welcome applications from all suitably qualified persons. Forbes HR Ltd operates as an Employment Agency and Business...... click apply for full job details
As a Customer Connect Executive you will be working as part of a busy skilled broker team, assisting in: - • Administration / support tasks, in relation to renewals and midterm adjustments in client Credit Insurance policies • Completing necessary FCA compliance paperwork • Liaising with clients to conduct high level policy management • Call handling, taking messages and dealing with basic client queries • Analysing domestic/international credit limits and providing necessary feedback • Database entry • Running and testing various IT platforms • Gathering and analysing company statistics • Ongoing daily workflow, including calendar/inbox management • Meeting expected turnaround times • Responsible for adhering to all our clients business procedures • Pro-actively responding to the challenges as our client grows, prioritising those solutions/demands and managing expectations of customers • Supporting senior individuals to achieve their targets/objectives, as well as expanding their own knowledge of Credit Insurance and principles of underwriting Essential knowledge: • Outlook • Word (high level) • Excel (high level) • PowerPoint Beneficial Knowledge: • Credit Insurance market • Broker market (not necessarily Credit Insurance) Individuals requirements: • Organised and Methodical - Keeping yourself and the senior brokers organised is an essential part of the role • Pro Active - Able to self-manage and plan your own workloads, proactively prioritising work based on the team's inflow of work • Self-Motivation - Strives to stay ahead by anticipating rather than reacting; ensures that their actions are always carefully considered • Procedures - Happy to help set ongoing procedures and improve existing ones as the team grows and we fine tune the EFCIS way of servicing • Enthusiastic - Looking for an enthusiastic and innovative individual that can handle significant workflow with good time management skills • Problem Solving- Identify, clarify, defines and work through challenges towards a defined outcome • Integrity - Works to positively impact our clients and colleague BRAUNDTON CONSULTING IS A RECRUITIMENT AGENCY RECRUITING ON BEHALF OF THIS CLIENT
Apr 01, 2020
Full time
As a Customer Connect Executive you will be working as part of a busy skilled broker team, assisting in: - • Administration / support tasks, in relation to renewals and midterm adjustments in client Credit Insurance policies • Completing necessary FCA compliance paperwork • Liaising with clients to conduct high level policy management • Call handling, taking messages and dealing with basic client queries • Analysing domestic/international credit limits and providing necessary feedback • Database entry • Running and testing various IT platforms • Gathering and analysing company statistics • Ongoing daily workflow, including calendar/inbox management • Meeting expected turnaround times • Responsible for adhering to all our clients business procedures • Pro-actively responding to the challenges as our client grows, prioritising those solutions/demands and managing expectations of customers • Supporting senior individuals to achieve their targets/objectives, as well as expanding their own knowledge of Credit Insurance and principles of underwriting Essential knowledge: • Outlook • Word (high level) • Excel (high level) • PowerPoint Beneficial Knowledge: • Credit Insurance market • Broker market (not necessarily Credit Insurance) Individuals requirements: • Organised and Methodical - Keeping yourself and the senior brokers organised is an essential part of the role • Pro Active - Able to self-manage and plan your own workloads, proactively prioritising work based on the team's inflow of work • Self-Motivation - Strives to stay ahead by anticipating rather than reacting; ensures that their actions are always carefully considered • Procedures - Happy to help set ongoing procedures and improve existing ones as the team grows and we fine tune the EFCIS way of servicing • Enthusiastic - Looking for an enthusiastic and innovative individual that can handle significant workflow with good time management skills • Problem Solving- Identify, clarify, defines and work through challenges towards a defined outcome • Integrity - Works to positively impact our clients and colleague BRAUNDTON CONSULTING IS A RECRUITIMENT AGENCY RECRUITING ON BEHALF OF THIS CLIENT
Who we are: Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn. About the role: This is a full time position (37.5 hours per week) covering the areas of Arnold and Calverton. We are looking for someone to join us as a Customer Experience Manager who will be the front face of our organisation, visiting customers in their homes to provide personal loans and collecting repayments, therefore it is essential you have a full UK driving licence and access to your own car to be considered for this role. As the role will require face to face customer interaction, the ideal candidate will have excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation with the ability to make sound decisions resulting in good customer outcomes. You will be responsible for: Customer Activity - Ensuring that you follow up on any pre-arranged appointments and complete all administrative tasks as required. Territory Growth - Responsible for growing your territory in line with company procedures and promoting our 'Recommend a Friend Scheme' to any new and existing customers. Customer Relationships - Always doing what's best for our customers whether that's referring any financial difficulties customers may have to Line Managers, identifying any risks or any potential fraud. What you will have: The natural ability to treat each customer as an individual and deliver a tailored response. The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities. Numerical and cash handling skills, and the attention to detail needed to succeed in a regulated environment. The ability to understand and empathise with customers who may be experiencing financial difficulties. Time management and organisation skills. Technical ability on an IOS Mobile Device. Face to Face customer service experience is desirable, but not essential. Good understanding of financial lending services is desirable, but not essential. Why choose a career with Provident? We like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits: Opportunity of salary increase to £25k after 1 years service (pro rata for part time) 25 days annual holiday rising to 28 days with length of service Pension scheme with Company contributions Monthly bonus scheme Life assurance Appropriate mileage expenses Healthcare cash plan option Colleague 'Perks at Work' recognition scheme Full training & support Equality, Diversity & Inclusion (EDI) Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.
Apr 01, 2020
Full time
Who we are: Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn. About the role: This is a full time position (37.5 hours per week) covering the areas of Arnold and Calverton. We are looking for someone to join us as a Customer Experience Manager who will be the front face of our organisation, visiting customers in their homes to provide personal loans and collecting repayments, therefore it is essential you have a full UK driving licence and access to your own car to be considered for this role. As the role will require face to face customer interaction, the ideal candidate will have excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation with the ability to make sound decisions resulting in good customer outcomes. You will be responsible for: Customer Activity - Ensuring that you follow up on any pre-arranged appointments and complete all administrative tasks as required. Territory Growth - Responsible for growing your territory in line with company procedures and promoting our 'Recommend a Friend Scheme' to any new and existing customers. Customer Relationships - Always doing what's best for our customers whether that's referring any financial difficulties customers may have to Line Managers, identifying any risks or any potential fraud. What you will have: The natural ability to treat each customer as an individual and deliver a tailored response. The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities. Numerical and cash handling skills, and the attention to detail needed to succeed in a regulated environment. The ability to understand and empathise with customers who may be experiencing financial difficulties. Time management and organisation skills. Technical ability on an IOS Mobile Device. Face to Face customer service experience is desirable, but not essential. Good understanding of financial lending services is desirable, but not essential. Why choose a career with Provident? We like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits: Opportunity of salary increase to £25k after 1 years service (pro rata for part time) 25 days annual holiday rising to 28 days with length of service Pension scheme with Company contributions Monthly bonus scheme Life assurance Appropriate mileage expenses Healthcare cash plan option Colleague 'Perks at Work' recognition scheme Full training & support Equality, Diversity & Inclusion (EDI) Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.
Who we are: Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn. About the role: This is a part time role (24 hours per week) covering the areas of BD11, BD19 and WF17 We are looking for someone to join us as a Customer Experience Manager who will be the front face of our organisation, visiting customers in their homes to provide personal loans and collecting repayments, therefore it is essential you have a full UK driving licence and access to your own car to be considered for this role. As the role will require face to face customer interaction, the ideal candidate will have excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation with the ability to make sound decisions resulting in good customer outcomes. You will be responsible for: Customer Activity - Ensuring that you follow up on any pre-arranged appointments and complete all administrative tasks as required. Territory Growth - Responsible for growing your territory in line with company procedures and promoting our 'Recommend a Friend Scheme' to any new and existing customers. Customer Relationships - Always doing what's best for our customers whether that's referring any financial difficulties customers may have to Line Managers, identifying any risks or any potential fraud. What you will have: The natural ability to treat each customer as an individual and deliver a tailored response. The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities. Numerical and cash handling skills, and the attention to detail needed to succeed in a regulated environment. The ability to understand and empathise with customers who may be experiencing financial difficulties. Time management and organisation skills. Technical ability on an IOS Mobile Device. Face to Face customer service experience is desirable, but not essential. Good understanding of financial lending services is desirable, but not essential. Why choose a career with Provident? We like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits: Opportunity of salary increase to £25k after 1 years service (pro rata for part time) 25 days annual holiday rising to 28 days with length of service Pension scheme with Company contributions Monthly bonus scheme Life assurance Appropriate mileage expenses Healthcare cash plan option Colleague 'Perks at Work' recognition scheme Full training & support Equality, Diversity & Inclusion (EDI) Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.
Apr 01, 2020
Full time
Who we are: Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn. About the role: This is a part time role (24 hours per week) covering the areas of BD11, BD19 and WF17 We are looking for someone to join us as a Customer Experience Manager who will be the front face of our organisation, visiting customers in their homes to provide personal loans and collecting repayments, therefore it is essential you have a full UK driving licence and access to your own car to be considered for this role. As the role will require face to face customer interaction, the ideal candidate will have excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation with the ability to make sound decisions resulting in good customer outcomes. You will be responsible for: Customer Activity - Ensuring that you follow up on any pre-arranged appointments and complete all administrative tasks as required. Territory Growth - Responsible for growing your territory in line with company procedures and promoting our 'Recommend a Friend Scheme' to any new and existing customers. Customer Relationships - Always doing what's best for our customers whether that's referring any financial difficulties customers may have to Line Managers, identifying any risks or any potential fraud. What you will have: The natural ability to treat each customer as an individual and deliver a tailored response. The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities. Numerical and cash handling skills, and the attention to detail needed to succeed in a regulated environment. The ability to understand and empathise with customers who may be experiencing financial difficulties. Time management and organisation skills. Technical ability on an IOS Mobile Device. Face to Face customer service experience is desirable, but not essential. Good understanding of financial lending services is desirable, but not essential. Why choose a career with Provident? We like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits: Opportunity of salary increase to £25k after 1 years service (pro rata for part time) 25 days annual holiday rising to 28 days with length of service Pension scheme with Company contributions Monthly bonus scheme Life assurance Appropriate mileage expenses Healthcare cash plan option Colleague 'Perks at Work' recognition scheme Full training & support Equality, Diversity & Inclusion (EDI) Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.
