4315 Call Centre / CustomerService jobs

Founded in 2010, Obelisk Support is one of only a handful of woman-owned businesses in the legal sector. By connecting lawyers who want to work outside the traditional "nine to five" with businesses and law firms that need flexible legal services, Obelisk Support is changing the world of work in the legal industry. We are proud to serve a client-base featuring some of the world's best known companies and law firms and we are looking for two new Client Relationship Managers to help us expand. The Client Relationship Manager is responsible for the end-to-end management of the client relationship. Working closely with the Talent team, the purpose of the role is to drive our business forward by matching the skills & flexibility of Obelisk consultants to the needs of potential clients by building long term, sustainable relationships that deliver sales through service. This role will play a key part in strengthening relationships with our existing customers as well as helping to build a wider client base. Key Responsibilities Retain existing Obelisk clients and develop new opportunities and relationships that lead to growth Prospect for and develop brand new client accounts, in line with the Obelisk sales plan Ensure systems, communications and processes are in place to grow and maintain the client base Skills & Experience To succeed in this role you will be an experienced sales professional who is motivated as much by delivering excellent customer experience as you are by developing new opportunities. You'll have a passion for people, love getting your teeth into a challenge and enjoy variety. You will also be confident managing sales cycles with multiple decision-makers and influencing at a senior level. The following skills and experience are essential for this role: Degree qualified with 2-3 years of sales or business development experience from a multinational or blue chip background, with a track record of growing existing accounts Experience of managing complex sale cycles and influencing multiple decision-makers Proven ability to plan and drive sales and prospecting activity from concept to close Excellent communication skills -an ability to communicate, present and influence Strong computer and IT literacy skills and experience working with applications such as Google Suite and or Microsoft Office and ideally experience of Hubspot CRM Team player and ability to work in a fast-growing, fast-paced environment Experience in or familiarity with the legal sector would be desirable Please apply with your CV and covering letter highlighting how you meet the requirements of the role. Obelisk is committed to equal opportunities and building a diverse and inclusive community of consultants. We can make reasonable adjustments to our application process to support you, let us know any requirements you have...... click apply for full job details

The Customer Success Manager will be a key member of the team responsible for the day-to-day management of our customer relationships and for ensuring that project deliverables, milestones and issues are fully understood and delivered to meet our client expectations, on time and within budget for early-stage software-as-a-service products. Given the ambiguity often associated with software, the Customer Success Manager will need to be adept at balancing customer needs and requirements against a shifting product roadmap. Joining a small, but highly collaborative team, this position may, at times, also need to 'dig in' and help configure the software through the user interface or through back-end delivery tools to meet the clients' needs. Responsibilities: Understand customer goals and requirements and where ADEC can help meet those goals and objectives. tracking progress and developing action plans to ensure that we meet our customers' needs. Develop, manage, and track project plans, including detailed and accurate estimates, scope documents (SOW), requirements, risk assessments, specifications, schedules, and budgets. Identify resource requirements/needs, resource assignments, coordination of resources and resource dependencies and constraints. Monitor and track key account/project dependencies. Draft/approve invoices, manage project budgets and forecasts ensuring on time, on schedule and on scope delivery. Document and manage schedule and budget implications for requested project changes (change control and scope creep). Develop and maintain strong relationships with clients to ensure customer satisfaction and to manage their expectations regarding functionality and deliverables. Customer commercial profitability for assigned portfolio and to ensure maximum use of supplier connections in customers' software license and maximum acquisition and renewal rate Upselling products and services to provide additional value for assigned customers Negotiate with customers to ensure alignment and mutual agreement on scope, schedule, and budget (when necessary). Identify and document risks and risk mitigation. Communicate project status and risks both internally and externally. Conduct Customer Associates' appraisals and responsible for team members' career growth Education and Experience Bachelor of Arts or Science or equivalent experience. Demonstrable experience as a proven Project or Account Manager for software-as-a-service products. Experience in textiles, apparel, supply chain and/or sustainability a huge plus. Experience working with software products with flexible and at times dynamic product roadmaps. Conversational second language skills a plus. Must have valid driver's license and reliable transportation. The ability to travel nationally is recommended. Skills Excellent project management skills, (best practices, methodologies, project lifecycle, etc.). Team player - strong initiative, independent thinker, driven to succeed, high energy with a commitment to work and follow through. Excellent listening skills and the ability to work through client expectations. Strong interpersonal, presentation, oral and written communication, and time management skills. Excellent problem solving and decision-making skills - Ability to identify, resolve and follow-up on issues. Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a highly dynamic work environment. Must be highly organized and have excellent attention to detail skills. Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) as well as Smartsheet; the ability to analyze information in Excel/Smartsheet is imperative as is the ability to produce presentations, reports and package information up for management. Work Environment The position operates in both field and office environment. This role routinely uses standard office equipment. This position may require some travel to attend meetings as well as fieldwork...... click apply for full job details

We have an exciting new opportunity for a Data and Evaluation Officer to join Depaul UK on a full time permanent basis. This is a national role and in return you will receive a competitive salary of £28,184 pa (London) / £24,684 pa (Regional) + pension & other benefits. Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community. In return as our Data and Evaluation Officer , we can offer you: - Competitive salary - 26 days of annual holiday plus bank holidays pro rata - Contributory pension scheme - Life assurance The Data and Evaluation Officer role: The successful post-holder will ensure we hold the right information about the people that we work with and services we provide. They are responsible for bringing data to life through meaningful analysis and communication to a range of audiences, as well as working alongside the team to evaluate and improve the services we offer. Please click apply to find out more and refer to the job description for a detailed overview of the role. What makes this role exciting? - A full induction and training to enhance the 'hard' and 'soft' skills required' - Training in the Depaul Endeavour model - Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner - Access to a total rewards package including a health plan and generous pension contributions What will ideally support your success in the Data and Evaluation Officer role? - Experience of undertaking monitoring and evaluation activities within a charity/social welfare environment - An understanding of a range of monitoring and evaluation techniques, including quantitative and qualitative research methods - Experience of data analysis that leads to evaluation/research reports for a range of audiences - Substantial experience of MS packages (particularly Excel and PowerPoint) - Experience of using Salesforce, preferably in an administrative or development role We will be reviewing applications on a rolling basis so encourage you to apply as soon as possible. We will close once we've received sufficient applications. Closing date: Thursday 8th October 23:59 So, if this sounds like the perfect opportunity for you and you'd like to become our Data and Evaluation Officer then please click ' apply ' today - don't miss out, we'd love to hear from you! An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community. We kindly request no contact from Recruitment or Media Agencies...... click apply for full job details

As the Technical Project Manager you will be responsible for the direction, coordination, implementation, executive, control and completion of Facilities Management (FM) Hard Service projects, while remaining aligned with strategy, commitments and goals of OCS and our Clients To be successful, you'll demonstrate that you've managed the delivery of projects within agreed time, cost and quality constraints. You'll bring a sound technical understanding of buildings. Crucially, you'll also be confident when it comes to developing customer relationships and implementing measures. This is a home based role but you will be expected to travel to OCS offices and client sites to attend meetings and carry out survey work. Responsibilities will include: The Technical Project Manager will be directly responsible to the Senior Facilities Manager for the efficient and effective management and operation of Hard Services Management and oversight of lifecycle and capital projects Developing strategic plans for the short, medium and long-term growth of the Hard Service element of the contract Ensuring that all Hard FM activity undertaken within the contract is undertaken in accordance with both contract KPI compliance and relevant statutory compliance Ensuring that the Hard Services elements of the contract are coordinated and efficiently delivered through appropriate direction and guidance of the respective managers and technical operatives Developing and delivering organic growth opportunities for the contract Supporting on the overall performance of the Hard Services element of the contract financially, operationally and from a Health & Safety perspective Effectively managing minor works projects up to £30,000 in value, staying within budgetary restraints set by the client and the senior team Developing, monitoring and managing a robust permit to work system for the contract Effectively managing within budgetary constraints Responding to any reasonable request of the company or client Providing technical support across the portfolio when required, assisting the Senior Facilities Manager to drive the Hard Services provision forward Continuously developing and improving quality and safety standards on all sites and in the site teams Experience required: Education/Qualifications Recognised 3rd Level Qualification in Mechanical/Electrical Engineering or similar PC Literate - MS Office skills Knowledge of sustainability and energy management an advantage Working experience/Personal attributes Strong project management experience across a range of building service disciplines, with a background of leading project teams on projects up to the value of £30,000 each Previous budget accountability including management of a team BMS Controls Experience Competent in asset management and lifecycle planning Having the ability to elevate the technical understanding of the wider FM team is essential People management skills and able to motivate a team Knowledge of training, development and recruitment Good knowledge of health and safety requirements Customer focused Why join OCS Group UK Ltd? From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out. At OCS Group, we take a partnership approach. That means we start by listening carefully to each customer to understand their requirements, then tailor our services to meet their specific needs. We deliver more than 70 internationally accredited facilities management services - ranging from cleaning, security and catering to waste management - as standalone, bundled or fully integrated solutions. OCS prides itself as a company that has family values. We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. What will you get in return?..... click apply for full job details

Great Annual Savings Group (GAS) success story started with our founding in 2012. Initially formed to provide business cost saving services to companies in the North East of England, the business has now grown from a regional enterprise to a national provider. What makes us GREAT? GAS specialises in giving businesses and their owners the power to control their costs. Since we launched, we have grown colleague numbers to more than 300 and built an impressive portfolio of 10,000 customers - making us one of the fastest-growing companies in the UK. We are proud to help our clients collectively save millions of pounds every year! The role Outbound business to business telephone sales, identifying decision makers through effective questioning and introducing our phenomenal cost-saving solutions including waste, water, energy, insurance and more. Build a relationship and share that new customer with an experienced consultant able to close the deal. What could be simpler? The essentials Standard office hours with a 3pm finish on a Friday - the first local company in our sector to offer an improved work/life balance. Accept no imitations! Financials; £18-25K starting basic, to increase to reflect success. OTE in first year could be £50K+ With your amazing financials, live the dream with between 34-36 days holiday, dependent on the Christmas break (includes Bank Holidays). Benefits; far too many to list here, but all detailed on our careers page. Who we are looking for? Essentials: • Demonstrable experience in telephone-based sales role • Working in a target or KPI driven environment • Accustomed to daily high-volume telephone calls linked to KPIs • Effective questioning techniques • Proficient listening skills Ideally: • Candidates will have worked in either an outbound or inbound telephone-based sales role • Typically, within a contact centre or within office-based telesales environment • Candidates will be able to build rapport with decision makers to establish a need or pain point • Self-motivation must be evidenced • Candidates will have experience in selling a service, rather than a product, but either would be considered • Energy or cost reduction sector would be attractive but not essential Sound like you? If you've got this far, then you're definitely interested in a role with GAS!..... click apply for full job details

The Customer Service Administrator Role - To assist the customer service team with daily administration duties Sitting on reception and directing calls to the relevant department Ordering office stationary and supplies Completing monthly expenses Keeping two meeting rooms tidy and organised Holiday cover for Customer Service Department Sending post and samples Order inputting The Business As the Customer Service Administrator you will be working within a small customer service team to deliver an exceptionally high level of customer service to all existing and new customers. We are looking for a highly driven individual who has experience working within a customer service administrator position or similar. IPL Plastics group (formally One51) trades as part of our European Oneplastic's Brand. Since 2014 it has been the focus of a significant investment and reorganisation. This has delivered very positive results, the business in 600% more profitable than 2014 and set for further growth. The EBITDA is around 15% of revenue which is currently £22 million per annum. Our target is to grow to around a 30 million turnover and we have the strategy and plan deliver this. We are a relatively small team of approximately 100 people who work well together, we need high performing, flexible, lateral thinking individuals to help take this business forward. Whilst IPL plastics proud to be one of the fastest growing plastic's companies in the world, we are proud that 60% of what we produce is from recycled materials showing our commitment to the circular economy. Working hours 8:30am - 5pm Monday to Thursday 8:30am - 4pm Friday Job Types: Full-time, Permanent Salary: £18,000.00-£21,000...... click apply for full job details

Client Services and Administrative Coordinator Introduction to Commercial Air Filtration and context of the role: Commercial Air Filtration is a UK leader in air filtration and is currently recruiting for a Client Services and Administrative Coordinator to join its dedicated team. Commercial Air Filtration leads the way in tackling one of today's most urgent problems - indoor air pollution. Contamination such as viruses (including the coronavirus SARS-CoV-2), bacteria, mould spores and traffic pollution are effectively filtered out of the air through the service Commercial Air Filtration provides. Therefore, creating healthier and safer indoor environments. The company serves small and large businesses, as well as institutions such as the NHS, TFL. Due to continued success, Commercial Air Filtration is now seeking a Client Services and Administrative Coordinator to help support the business. Key tasks and responsibilities: Acting as the main point of contact, the Client Services and Administrative Coordinator will utilise their skills to help with: customer enquiries; order processing; invoicing; arranging deliveries; organising installation, filter changes and maintenance visits. An example of a project you might work on is managing sales support, delivery and installation of 100 air filtration units to a hospital over three separate instalments. Person specification: To qualify for the role, you should be educated to a degree level and have at least two years' experience working within an office environment in a similar role. Commercial Air Filtration is looking for a professional individual who: is self-motivated with a positive can-do attitude; has excellent attention to detail; has excellent written and spoken communication; has the ability to work flexibly to meet company needs; is fluent in English; has knowledge and skills with IT systems such as backend, logistics and order systems. Note: experience or knowledge of air filtration is NOT necessary. What to expect from Commercial Air Filtration: As a Client Services and Administrative Coordinator you will receive: a competitive salary; a pension; free air quality monitors and air purifiers for your home; an employee discount on all products; regular team outings and relevant training opportunities where needed. Commercial Air Filtration has a fun, collaborative and open team culture. The Client Services and Administrative Coordinator will be encouraged, supported and developed. Please note: If you meet the job specifications above, please send your completed CV and Cover Letter by applying through the Totaljobs website. Due to limited resources we will only contact candidates who have been invited for an interview...... click apply for full job details

Job Description - Customer Service Agent Summary of Role: This role is split between Administration, Account Management, and Customer Service, and requires someone with experience with dealing with customers primarily over the telephone. Rapture is an innovative Hair Extension system that is currently supplied to more than 500 salons throughout the UK, part of the role is taking incoming orders from these salons, inputting the orders onto the company systems, picking, packing and dispatching the orders, dealing and recording customer complaints, a high degree of accuracy is required in this role. A large part of this role with answering customer queries. You will also be assigned a list of existing accounts to manage, update, and assist with their development and account growth. You will also be responsible for looking after the returned stock and inputting this onto the system. Full training in on the processes and procedures will be given. Part of this role is focused on pro-actively contacting accounts that have lapsed to re-engage these accounts as well as out-bound cold calling. After successful training you could be asked to meet with visit salons to meet, demo and introduce Rapture. Key Skills: Excellent administration skills with a high degree of accuracy. Good IT skills including the use of email, word and excel. Excellent communication skills both oral and written. Day to Day Duties: Taking incoming orders, logging onto the system, taking payments, picking and dispatching each order. Taking incoming customer inquiry calls regarding the Hair Extensions service, possible enquires on opening a new account or a question or complaint from an existing salon. Up-selling products. 5 - 20 Outbound calls per day, a mixture of account management and cold calling. Internet Research to build a database of potential new salons using industry information. Logging, analysing and writing up reports on returned stock. Analysing returns data. Filing and logging of orders each day. Booking of training courses, and all associated administration duties, confirmation letters, deposits taken, room set up, balance payments. Monthly stock check and restocking shelves. Any other duties assigned. Personal Profile: Someone who has had experience of working with customers over the telephone and working as part of a team in an office environment, a self-starter who is looking for a challenge and is eager to increase the performance of the business, with a positive outlook. Terms and Conditions: 9 - 5 Monday to Friday, 21 Days Holiday plus Bank and Public Holidays Salary £16,000-£19,000 per annum plus commission on incoming business sales which is uncapped, typically £80 per month, but depends on sales made. Annual Christmas Bonus scheme based on attendance and sick record. After probation period...... click apply for full job details

Famous for curtains and duvets? Yes, that's us! Renowned for using the latest tech?ALSOus! Working in the retail industry isn't just about product. A part of what makes Dunelm special too, is our incredible tech teams who work behind the scenes to ensure we continue to be the "Best Homeware Retailer" in the UK. We are on the look out for an exceptional Technical Service Lead, managing and working with our second line support team to ensure a stable, reliable and robust IT service support for Dunelm. What You'll Do Accountable for managing and working with the second line team to ensure incidents and service requests are resolved within agreed SLAs and driving performance. Responsible for monitoring live services, end user support and ensuring business IT service continuity. Work with the Service Support and Operations Manager to continually delivery service improvements in order to streamline processes and minimise cost. Work with the Service Support and Operations Manager to minimise planned and unplanned downtime of business critical services. Provide technical support, guidance to direct reports within the operations team. Ensure incidents are escalated appropriately using agreed guidelines from the Major Incident Management process. Ensure system knowledge and processes are kept up-to-date and communicated to the team. Maintain documentation for technical resolutions and provision of reviews regularly. A flexible approach to working hours and be pat of the rota to ensure the needs of the business is met and be available for on-call Identifying training needs for the team and individuals to continue to develop the team. Ability to managing rota's and day to day team duties...... click apply for full job details

At Depaul UK have an exciting opportunity for a Youth Homelessness Service Coordinator to join our team on a full time permanent basis. In return you'll earn a competitive salary of £24,174 pa + pension & other benefits. Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community. In return as our Youth Homelessness Service Coordinator we can offer you: - Competitive salary - 26 days of annual holiday plus bank holidays pro rata - Contributory pension scheme - Life assurance The Youth Homelessness Service Coordinator role: We currently have an exciting opportunity for an experienced youth - focused individual to play a key role in the set-up of our new service in Milton Keynes. We are looking for someone passionate about homeless prevention, committed to the cause, with fantastic experience of working with young people and families and ready to manage a new team. The post-holder will represent Depaul in this new area and have a knack for quickly and effectively developing key partnerships across the region, ensuring the services are outcomes-focused and effective for young people. The official job title for the post is Senior Prevention Coordinator. Please refer to the job description for further details. What makes this role exciting? - A full induction and training to enhance the 'hard' and 'soft' skills required' - Training in the Depaul Endeavour model - Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner - Access to a total rewards package including a health plan and generous pension contributions What will ideally support your success in the Youth Homelessness Service Coordinator role? - Significant experience of working with homeless and vulnerable people in crisis - Experience supervising staff or volunteers - Significant experience of taking responsibility for operating safeguarding requirements and procedures - Excellent experience of working under pressure, finding creative solutions and using own initiative - Excellent experience of developing productive relationships with partner organisations Closing date: Monday 02 November 2020 at 12:00 pm So, if this sounds like the perfect opportunity for you and you'd like to become our Youth Homelessness Service Coordinator then please click ' apply ' today - don't miss out, we'd love to hear from you! An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community. We kindly request no contact from Recruitment or Media Agencies...... click apply for full job details

Graphic Design, Marketing & Customer Services Executive I f you are committed to delivering excellent Graphic Design and have skills in Customer Service and Digital Marketing then we have an amazing opportunity for you. Primary Teaching Services Ltd has been delivering quality reward products to UK Primary Teachers for 25 years. The products include pupil record books, educational posters, stickers, certificates, stampers, and much more… Your role as our Graphic Design, Marketing & Customer Services Executive would include: Designing artwork for bespoke products aimed at primary school age; Producing our catalogues, listing up to 3,000 products; Preparing artwork for litho output and digital print; Assisting digital marketing campaigns for email marketing, the website and social media banners. Your role would require good customer service skills, so you must be confident on the telephone, confident using in-house computer systems and Excel, Word and Outlook. Our Team of 20 are friendly, energetic, hardworking and committed to the Company's Core Values: Quality, Fairness, Treating others how we like to be treated, Continuous improvement, Teamwork, Ensuring 100% of customers are delighted, Open-mindedness, Loyalty, A 'We can, we will' attitude, Going the extra mile Great communication. As a Graphic Design, Marketing & Customer Services Executive, your Essential Attributes need to be: - Graphic Design Experience using InDesign, Photoshop & Illustrator; - Ability to be flexible and adaptable to differing roles throughout the year depending on the Company's priorities; - Ability to work harmoniously with a positive attitude within a team; - Friendly, Reliable, Hardworking and Committed; - Common Sense and an ability to think 'outside the box'; - Committed to delivering excellent Customer Service. Your Desired Experience, (but not essential) - Digital Marketing Experience; Website back end, Email campaigns, SEO, PPC, Amazon, Ebay, - Relevant Customer Service Experience You will be working in a modern office on Walton Summit in Preston with free parking. We are located just off the M6 J 29, M61 J 9, and M65, The regular 125 bus stops right outside our door. Your hours will be 40 per week Monday to Friday within normal office hours. You will have a 30-minute unpaid lunch and two paid 10-minute breaks per day. At busy periods you will be required to work some weekends but these will be paid as overtime or lieu. Your annual wage will be between £23k and £28k depending on your skills and experience. 3% Pension Contribution. 21 days holiday per annum...... click apply for full job details

Head of Client Services - HubSpot, Abingdon A fun, driven and enthusiastic Diamond HubSpot agency are looking for a new Head of Client Delivery to join their growing team in Abingdon and take them to Elite. The Head of Client Delivery owns the direction and delivery of our Inbound Services, accountable for retention, growth and goals of every client - we want them to help us become an elite team, providing elite services. This is an exciting time to join an agency who are investing in expansion, and will appeal to someone open-minded and transparent that wants the freedom to build and scale out their team. The primary purpose of this role is owning the direction and delivery of our Delivery Team. To develop the strategies and execution of the Inbound Services and Content Marketing activities, including inbound campaigns, content marketing, creative, lead generation, traffic generation and paid. Why 'agency-style'? We're now no longer technically an agency, but a 'HubSpot Solutions Provider' and as such, we've split our services into Delivery (agency-style services) and Expert Practices (Technical Implementation and Consultancy). The Delivery Team is the largest team and this role is to take our Inbound Services to the next level! Working closely with the Head of Revenue, Client Experience Manager and Operations Manager to ensure we are focused on delivering ROI to the clients and support the financial goals of the business. You'll be responsible for the personal development of the team, achieving the Client's goals, the quality of the Inbound Strategy Plans and deliverables produced and so ensure that every client's expectations are exceeded. HubSpot or equivalent platform experience is preferred, but not vital. Commercial experience in Marketing and Sales services is along with deep digital skills and experience required to drive the service offering forward and nurture the team. Your team will own campaigns through the HubSpot platform, be the go-to for advice and training. The team LOVE data segmentation, have good experience of Content Management Systems (CMS) and have a proper understanding of wider B2B digital marketing campaigns. Their culture is great. Super relaxed, sales-driven, creative and sociable, they work hard but have fun while doing it. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period...... click apply for full job details

Customer Service Advisor (12-month Maternity Cover) Salary: £20,000 per annum + team related bonus of up to £1500 25 days holiday + 8 bank holidays and free parking Hours: 8.30am - 5pm / 9am - 5.30pm Monday to Friday Training: 6 weeks + ongoing training will be given Start date: November 2020 *Must be a driver, due to rural location* This is a great opportunity to work for an iconic brand which was established in 1977. They design and manufacture products and due to their continued growth, they're looking to expand their customer service team. Customer service is a vital part of the business, the team consists of highly skilled individuals who provide technical information to customers to ensure their needs are met. You will be working in the office with COVID-19 Measures in place. You must have a natural technical ability and problem solving is key for this role along with strong communication skills. This role will be both phone based and administrative and requires the suitable individual to be reactive, able to work under pressure, able to multi-task and have an energetic approach to work. If you are interested and would like more information about the role, apply today! **Due to the high volume of applications we are currently receiving, we are unable to respond to every candidate. If you do not hear from us within 5 working days, you will not have been shortlisted for the role...... click apply for full job details

We are currently recruiting for Customer Service Advisors to work with one of our largest Public Sector clients. If you have excellent Customer Service skills, experience within a Customer Service environment or are just looking for a career change, then please keep reading! The role is a temporary however ongoing Based in Loughborough Pay rate £9.78 per hour Monday-Friday 37 hours per week (Flexible between 08:00 and 17:30) You will be the first point of contact for users of our court services, and you will be assisting them with various queries relating to their cases, supporting them with their applications as well as ensuring cases are progressing in line with service needs. Ideal Candidates will demonstrate the following attributes: " An ability to guide our customers in a professional and friendly manner using a variety of digital channels (telephony, email and webchat) " Good command of the English language and the ability to explain complex information in simple accessible terms for the user to understand " Good organisational and time management skills " Strong emotional intelligence, to be able to understand callers needs and provide excellent customer service in line with HMCTS policy " Team player who is keen to support others whilst managing their own work load Full training is provided so if you have great communication skills, the ability to work in a fast paced environment and have good computer skills then we would love to hear from you. If you think this could be the role for you, please apply online...... click apply for full job details

Customer Service Agent We are a social housing out of hours call centre who take calls from tenants all across the country who have emergency repairs in their properties. By asking questions we diagnose the problem and if we class as an emergency we send out contractors to make the repair. We are looking for people who have experience working in call centres who are able to offer help and support to our tenants. People who are able communicate well with others and can remain calm and professional even when dealing with angry and abusive callers. We need people who are comfortable working on computers, no specialist knowledge needed but must know how to use Email and Microsoft office. We offer home working once trained if you have a suitable broadband speed connection at your home, this can start once trained and competent on our call system. Training will be office based at this location. Our working hours are Shifts so working week will vary. We need full time and weekend only agents. We offer a 247 service so work 365 days per year including all bank holidays + public holidays. Hours can vary from 16:00 - 23:30 Mon to Fri and 07:00 to 23:30 Weekends...... click apply for full job details

Excellent opportunity for a customer success Client Services Manager join one of the leading SAP authorities delivering solutions to more than 6,000 customers worldwide. A good understanding of SAP would be preferred. Role Info: SAP Client Services Manager | Global SAP Consultancy Glasgow Office / Home Based Up to £50,000 plus Benefits Package About Us With more than 6,000 customers worldwide and employees in 25 countries we are one of the leading international IT full-service providers in the SAP environment. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence. As SAP centric Global Leaders, we focus on innovative SAP technologies, like S/4HANA, SAP Successfactors, Cloud Computing, Big Data, Business Analytics, User Experience (UX) as well as the Internet of Things. The Client Services Manager Role: The position of Client Services Manager within Managed Services will undertake a number of customer focused roles, including: + Servicing a portfolio of customers + Build relationships with "customer" and nurture the account with growth in mind + Responsible for the fulfilment of all contractual obligations towards the "Customer" + The central global contact person for the "Customer" regarding Application Management Services (AMS), Technical Management Services (TMS) and Hosting services + Responsible for the internal coordination of all involved - AMS, TMS and hosting teams + Responsible for the external coordination for relevant and defined partners + The customer advocate for all Business as Usual (BAU) activities The main tasks for a Customer Service Manager are generally as follows: + Delivery Management + Implementation of the contractually agreed delivery model + Service Delivery Management and Quality Assurance + SLA-based execution and quality of the agreed services to achieve "customer satisfaction" + Transition and stabilisation using the AMS Transition methodology (when managing transition/onboarding) + Service Level & Escalation Management + Setup of appropriate SLA monitoring to ensure SLA achievement + Coordination of customer reporting + Coordination of escalation process + The primary point of contact for escalation and de-escalation + Ensure time charging and invoicing is accurate and managed effectively + Review and approval of time entries against the "Customer" Work Breakdown Structure codes + The "Customer" AMS balances are managed with both the customer and the AMS Delivery Team, to ensure effective use of purchased AMS time + Review AMS statements and approve proposed invoices, before submission to the "Customer" + Communicate Internally Effectively + Ensure all operational teams are aware of changes and service operation activities e.g. Downtime for patching, change to approval process. + Update "Customer" factsheet in Global Solution Manager when necessary + Provide feedback to Line Manager(s) of AMS consultants, TMS consultants and Hosting resources + Ensure regular meetings/calls with the "Customer" Account Manager on planned and ongoing activity + Liaise with the UK Technical Services Manager (TSM), where appropriate On a scheduled basis (generally monthly) the activities will include: + Customer Service Management and Quality Assurance in accordance with the agreed Service Delivery Manual + compliance with the appropriate Engagement and Governance model in coordination with the "Customer" + Facilitate scheduled meetings to review account, project and personnel status as well as SLA performance + Operational review meetings (default: monthly) and business reviews meetings (default: quarterly) + Appropriate onsite visits, operational meetings (internal and external) and steering committees + Appropriate status reporting + Identify and drive delivery efficiency measures + Define and manage priorities (in collaboration with the "Customer") + Manage smaller projects delivered by the AMS Delivery Team, mainly caused by change requests + Drive internal operational and external (customer) process improvement + Ensure execution of agreed internal reporting: + Weekly status reports : Solution Manager ticket status and review + Analyse reports and take appropriate measures, if required + Coordinate delivery dependencies with other services/ projects/countries related to the "Customer" (as appropriate) + Coordinate the operational collaboration between Hosting and AMS Interested? Apply here for a fast-track path to the Hiring Manager Your Experience / Background / Previous Roles May Include: IT Services, Customer Success, Client Delivery, SAP Services, ERP Services. Project Management, Service Delivery. Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR...... click apply for full job details

Outstanding opportunity to join Shipton & Co established in 1870, a family run fine jewellery company. Due to the growth in the mail order and e-commerce division we are looking to recruit a new Customer Service Advisor to join our small team in the Birmingham jewellery quarter. The Role: You will be responsible for answer incoming calls and emails from customers within response times, resolving general problems, inputting orders and dealing with enquiries as well as providing product advice. You'll need to have a good clear phone voice and telephone manner as well as a high standard in written communication, good spelling and grammar. Good computer skills and accurate touch typing required. Ensure all orders received are processed for next day delivery You will also be required to complete daily pro-active outbound calls relating to customer queries, deliveries and any delays. As a small company we require someone with a "can do" attitude and willing to roll their sleeves up and do whatever is required at the time such as pick, pack and despatch of goods during busy periods. Liaising with overflow telephone bureau in relation to queries and also ensuring their quality of services reflects our own. We produce 3 catalogues a year (distributing over 5 million catalogues) which creates 3 main tranches of customer demand so the job does have peaks and an ability to be calm in period a high work load and a pro active attitude during the quieter periods is essential. Ensuring good communication links between Customer Service and other Shipton's departments/shops are maintained. Ensuring a high standard of call quality is maintained at all times The hours for this role are Monday - Thursday 9am - 5pm and Friday 9am to 4.30pm The Candidate: The ideal candidate will have a commercial background of working within a Customer Service/Call Centre environment. Ideally with 2-5 years experience in a mail order business or call centre. Solid verbal and written communication skills are also essential, as well as strong attention to detail. Strong computer skills as well as the ability to work under pressure with attention to detail will also be required. Candidates must be located in a reasonable location to our office in Spencer Street, Birmingham Jewellery quarter. We will require a CRB check and will take up references. As this role will deal with high value jewellery - confidence in the candidate honesty is essential. What can you expect from us: Training and Development on the job. Basic Salary £15,243 - £16,210 depending on age and experience. 21 days annual leave...... click apply for full job details

Package : £48-64k basic plus 15% bonus, car as necessary(post covid), 35 days holiday (including bank holidays) and you can purchase additional days through a purchase scheme Contributory pension scheme Flexible benefits scheme - you will be able to choose from a variety of benefits that suit you High street discounts National annual season ticket purchase scheme Eye care vouchers Employee Assistance Programme The Company: Leading Procurement solutions provider to NHS Excellent reputation for service Showing a good level of continual and sustained growth Fantastic career opportunity for career development The Role: Home/Field based (North East) Leadership and Customer Relationship Management Responsible for 22 NHS trusts, 3 direct reports and approximately £100mspend You will be the figurehead to senior customers across a defined number of stakeholders for NHS Supply Chain and drive the value proposition through the team and out to our customer base Key focus is improving savings within healthcare procurement Liaising with Procurement, Category Buyers and Finance departments within the NHS Market analysis, forging clinical relationships and keeping abreast medical technology development Developing and maintaining relationships with Key Opinion Leaders The areas this region is covering are Tyne and Wear, Teesside, Durham, North Yorkshire, Newcastle, Middlesborough, York, Hartlepool, Durham The Ideal Person: Must have extensive experience of NHS Procurement either working within this function or working with as customer e.g. Medical Devices/Equipment sales Must have people management experience, an ability to support, lead and develop people remotely Must have strong Account Management experience Track record of delivering results Vs targets Excellent business acumen with an ability to influence stakeholders at all levels (internal & external) Consultant: David Gray Email: Tel no. Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally...... click apply for full job details

Your Tasks Run workshops with customer to understand their requirements and provide an insight into solution options Analyse customer requirements to form solution designs and specification documents Perform software configurations based on specifications Define and configure interfaces (batch .csv, SSO, API etc.) Write test cases and complete end to end testing, as well as supporting the customer in their own testing Diagnose and report system errors as well as test fixes Project management and package delivery using waterfall and agile methods Running training workshops and coaching sessions with the customer teams Support pre-sales activities including technical tender responses and pitches Your Strengths Excellent communication (written and verbal) and interpersonal skills Ability to present and run both functional and technical meetings and workshops Problem solving, solution focused mindset with a desire to learn Customer driven with ability to work in a team and autonomously Willingness to travel within the UK and internationally Ability to effectively challenge customers and colleagues Degree qualified in IT related field with relevant experience Understanding of SQL database driven web-based application Experience consulting or configuring of business software systems (LMS) Knowledge of SSO solutions, APIs and interfacing protocols beneficial Ability to speak Swedish and or Dutch would be a big advantage

Fab Rates Of Pay £40 P/A Clinical Managers Job! Great company/ Stella reputation Monday to Friday only Cardiff city centre Yolk Healthc are are proud to be working alongside a lovely world Aged Care provider and are currently looking for a strong Nurse Clinical Lead Manager RGN/ RMN to run and lead a medium size care home in Cardiff City Centre .You will be part of a strong management team and this home offers an exciting new opportunity for a senior nurse to get into management. Essential Requirements The ideal candidate will be a professional, possess strong leadership and management skills in a Elder Care / EMI Nurse lead setting. Do you have the following experiences? 2 Plus years nurse CARE home experience Current RGN/ RNM PIN (Active) Staff management Manged multi-disciplinary teams Developed staff What's it in for you Up to a £40k base salary for a 40 bed facility. Fantastic Benefits and Packages State of the art facility Be part of a fantastic organisation Interested ? This fantastic role will not be on the market for long, get in touch or simply click apply and send me your CV today...... click apply for full job details

We're looking for a candidate to fill this position in an exciting company. Manage a team of relationship managers responsible for the EMEA securities lending client base Ensure team performance is tracked and assessed, maintaining a high level of individual and team performance Ensure all team responsibilities are completed in a timely fashion, e.g. call reports, client follow up. Focus on development of team members to raise performance levels and results Manage team priorities ensuring client needs are met or exceeded Work with Head of SL EMEA to ensure appropriate resource levels in place to meet team objectives Act as senior contact, escalation point and back-up for EMEA client base Ensure client servicing meets or exceeds client expectations for responsiveness. Maintain good understanding of environment, trends, regulation and ensure ability to present to clients/understand impact. Establish and maintain strong working relationship with Asset Servicing relationship teams to ensure holistic approach to client relationships. Own the identification, escalation, documentation and resolution of service/relationship issues Ensure all clients receive an on-site visit at least annually Obtain regular client feedback and identify opportunities to improve service levels in line with evolving client needs Demonstrable experience in client facing role Proven new business track record Strong communication skills and the ability to present complex topics in a clear and concise way to C Suite level individuals Proven ability to create and maintain lasting client relationships

We're looking for a candidate to fill this position in an exciting company. The International Head of Casualty Claims is a key leadership position responsible for the Major Loss Centre of Excellence internationally and provides a technical referral point for team members across International as well as working in collaboration with Global Product Lead and other parts of the business. Provide strong leadership for the Major Loss Claims CoE with oversight of reserves and payments Delegate, as per the guardrails reserving, payment and settlement authority to the Regional/ Country Claims Managers. Work closely with the Regional Claims Executives to ensure we have the right level of skills and number of resources handling claims, as well as ensuring Major Loss CoE works closely within the regional claims team. Act as the final decision-maker for all large claims decisions that arise under the Casualty division and approve appropriate reserve submissions. Responsible for timely and accurate reporting of Major Losses Consistently review current best practice documents and claim adjustment procedures and upgrade as needed to be the best practice in industry. Maintain an industry leading claims team by providing ongoing technical training that keeps the staff current with industry practices and changes Develop and maintain relationships with key Casualty clients Maintain an ongoing relationship with underwriting to ensure they are kept current and participate in decisions that are fundamental to their business. Responsible for reporting trends in Casualty claims and working closely with the actuaries. Ensure a reputation of Claims excellence & service delivery in the marketplace. Ensure that Region/country is operating within appropriate regulatory framework boundaries and protection of all licenses and agreements. Adhere to and embed the Company's risk policies, Statement of Operating Standards and any company policies, audits, controls and ERM procedures. Strong capability to manage indemnity spend within the region Demonstrates an excellent grasp of trends and developments of claims Manages claims within the region to ensure we pay what we owe on every claim to minimise indemnity or expense leakage within claims Identifies opportunities to improve process and efficiency Established strong relationships with customers and intermediaries Proven people management and leadership skills. Proven ability to manage a broad range of stakeholders. Highly collaborative approach across functions and geographies. Ability to manage and influence in a matrix structure and across a wide geography.

SENIOR SUPPORT WORKER/TEAM LEADER - SUPPORTED LIVING The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Supported Living Services in the North/West London areas listed. · Wembley · Westminster · Enfield · Barnet · Brent We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways.This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. KEY RESPONSIBILITIES: · To support and supervise the delivery of person centered services to all people using the service · To support the Service Manager in the completion of accurate rota and timesheet information · To promote and support the health and safety of both people using the service and support staff · To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being · To develop own knowledge and practice relative to continuous service improvement · To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: · Use and develop methods and systems to communicate record and report · Identify methods and systems to promote effective communication and engagement with individuals and key people · Develop communication methods and systems to promote effective communication · Evaluate communication methods and systems · Maintain and share evidence based records and reports HOURS TO SUIT YOU · Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY · £9.23 per hour, and £25.25 for a sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

SENIOR SUPPORT WORKER/TEAM LEADER - SUPPORTED LIVING - MUSWELL HILL The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Supported Living Service in the Muswell Hill area of North London. We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways.This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. KEY RESPONSIBILITIES: · To support and supervise the delivery of person centered services to all people using the service · To support the Service Manager in the completion of accurate rota and timesheet information · To promote and support the health and safety of both people using the service and support staff · To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being · To develop own knowledge and practice relative to continuous service improvement · To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: · Use and develop methods and systems to communicate record and report · Identify methods and systems to promote effective communication and engagement with individuals and key people · Develop communication methods and systems to promote effective communication · Evaluate communication methods and systems · Maintain and share evidence based records and reports HOURS TO SUIT YOU · Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY · £9.23 per hour, and £25.25 for a sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

SENIOR SUPPORT WORKER/TEAM LEADER - NORTH WALSHAM The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Residential Living Service in the area of North Walsham. We require dedicated Individuals to work in our residential services supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of their daily lives. The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways. This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. We require dedicated Individuals to work in our residential services supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of their daily lives. KEY RESPONSIBILITIES: To support and supervise the delivery of person centered services to all people using the service To support the Service Manager in the completion of accurate rota and timesheet information To promote and support the health and safety of both people using the service and support staff To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being To develop own knowledge and practice relative to continuous service improvement To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: Use and develop methods and systems to communicate record and report Identify methods and systems to promote effective communication and engagement with individuals and key people Develop communication methods and systems to promote effective communication Evaluate communication methods and systems Maintain and share evidence based records and reports HOURS TO SUIT YOU Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY £9.23 per hour, and £30.00 per night sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

About CSL With operations in 35+ nations and ~27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment. CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma, one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is one of the largest influenza vaccine companies in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally. We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team! Job Description Job Summary: The Customer Service Manager position will set strategic direction, priorities and goals for the functional area; educate team to ensure employees understand how routine functions, interactions and transactions support strategic objectives. This team works proactively in a fast-paced environment to provide exceptional customer experiences by assisting internal/external customers with the sales-order management process for influenza orders. The Manager position will be required to demonstrate strong organizational skills, possess the ability to multi-task, be detail oriented, and able to set and manage priorities, focused on the customer experience. Lead workforce planning efforts, management of staffing models and overtime, work cross-functionally, with a wide range of key stakeholders, to ensure orchestration of the contact center team's interactions and transactions are accurate and timely. Additionally, this role will be expected to ensure that critical business practices are met by the contact center team, while achieving the best possible customer experience. Major Responsibilities: Provide leadership and support around the organization's short and long-term strategic customer service roadmap Coordinate with key internal and external stakeholders, including customers, sales, supply, distribution and operations, to ensure alignment of customer experience and order to cash initiatives and processes Develop and deliver processes for the team that maintain strategic organization alignment Maintain open communication to keep staff informed of department updates, critical business decisions and corporate messaging; direct updates to corresponding documentation or procedures as needed Provide oversight for department processes to ensure adherence to regulatory requirements, corporate policy and industry standards Manage, coach and support development of all team members Communicate and monitor adherence to performance standards, addressing performance issues Review escalated cases and provide remediation, including follow-up with customers and key stakeholders Examine, analyse, develop and present a variety of operational performance measurement results, deriving insights regarding key performance indicators Manage fast-paced contact center team, with the ability to contribute meaningfully to data-driven process improvements Manage several projects with multiple deliverables simultaneously Industrious relationship builder undertaking and assisting with a variety of tasks associated to customer experience management including but not limited to, team readiness, collaboration with marketing/customer experience, eCommerce, and Customer Service Operations, US. Monitor monthly expenses to seek cost reduction opportunities and react to un-forecasted variances Process a broad mastery of service and administrative functions, including in-depth knowledge of complex product features, processing systems and downstream impacts Proactive monitoring of productivity and quality trends; addressing training opportunities Act as a thought leader; place emphasis and value on innovative solutions and calculated risks Identify, develop and reward top talent while establishing a solid succession plan; build bench strength for critical roles Ensure employee diversity and inclusion through hiring practices and work assignments Perform or delegate any specialized reporting, e.g. weekly/monthly reports, daily contact center reports, etc., that the customer or key partners requests Ownership and follow through of workflows, exceptions and anomalies; ability to identify patterns and trends and offer proactive and practical solutions Manage the Human Resource elements of the team for on-boarding, off-boarding of staff, training and development Minimum Qualifications: Bachelor degree or equivalent in business, communications or related discipline 5+ years minimum, 7+ years preferred experience in customer service/customer experience or related field Demonstrated leadership/team building experience; management experience over a department with demonstrated skills using metrics and quality to drive strategic decision making Ability to act in a complex and rapidly changing business environment, preferably 3 years Experience in regulated industry preferred Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Organisation and Team Our organisation is looking for a Complaints Advisor based in our Consumer Contact Team (CCT) in Warrington. Our Complaints Advisors support the interests of citizens and consumers in accordance with the Communications Act 2003. We contribute to the collation of evidence by logging consumer complaints and providing advice to allow them to resolve their own issue. If successful, you will work as part of a small, close-knit team and cover a range of complaints including phone and broadband, something seen on tv or heard on the radio, or a postal issue. You will need to be highly motivated and able to deal with objections, make clear and informed decisions using self-learning and provide effective advice to allow the consumer to resolve their individual issue. You will have broad experience of professionally and consistently handling complex complaints in a phone based role. Key skills: 1. You will be able to function comfortably during periods of increased pressure, demonstrate the organisational skills to plan and manage a variable day and to meet targets/deadlines. 2. Through previous experience in Customer Service roles, you will quickly be able to assess the nature of each contact and be competent in handling the complaint and providing advice. 3. You will demonstrate a good knowledge of the organisation and our purpose. 4. You will demonstrate the behaviours necessary to develop yourself through feedback, training and self-learning. 5. You will be able to communicate complex information clearly and effectively, both verbally and in writing. 6. You will have strong IT skills and the ability to manage numerous tasks concurrently. 7. You will have excellent attention to detail and be able to accurately assess and record a wide range of information.

Are you passionate about delivering excellent customer service? Do you have good attention to detail? Are you highly organised and a fabulous team worker? If the above sounds exactly like you, then look no further, we might have exactly what you are looking for! We are looking for an Admin Assistant to join our fantastic Customer Experience team here at CNG. In this role, you will provide exceptional customer service to all CNG customers and will help keep the smooth running daily operations of the team. You'll be responsible for monitoring inboxes, answering queries and ensuring we meet our goal of a 48 hour turn around for all correspondence. You will provide assistance to the wider Customer Experience team by running reports, carrying out post-room duties when required and much more! This is a great opportunity which will provide a great deal of learning across the business, providing a great foundation and springboard for a promising career journey with CNG. For more information about the role and how to apply, please see below! Key Responsibilities: • Provide exceptional service to all CNG customers • Achieve the 48 hrs turn around on customer correspondence where applicable. • The day to day running admin inboxes: Meter Reads/ Info/ Copy Invoices/ DOMs/ DD PP/ voice mails/ Return post /Any Ad hock admin duties. • Welcome Team duties run welcome team reports weekly and administer all admin. • Achieve the goal of 20 outbound calls per day to new customers • Email customers to welcome them to CNG in a professional manner • Cross train in all admin roles (across other business functions) • Ensure you are following processes within Customer Experience, i.e.: Logging Feefo, Hi-5, Writing clear notes on accounts, using CnQ tracker • Manage individual workloads and personal CNG Outlook • Train and support new members into the CX family • Provide assistance to the service desk • Assist / cover the post room when required with their duties • Keep up to date with business news via Pup (intranet) • Have business awareness and understand the impact of your actions on other teams • Monthly 121's with your team leader to talk about your performance and development • Support the future of CNG, learning new products and technology to sell to our customers. Skills Required: • Problem solving • Exceptional customer service • Teamwork • Attention to detail • Good written English • Strong verbal communication • Active listening • Organised • Teamwork • Communication • Perseverance and motivation Person Specification / Capability • Be values led and a shining ambassador for the Customer Experience team. • Be passionate about delivering exceptional customer service • Recognise own knowledge gaps and feel confident to request training to improve own learning • Feel confident to raise small changes to improve your team and customer experience • Be positive and enthusiastic in the team environment • Understand the importance of both quality and quantity • Be encouraging to team members and support all where necessary • Have good commercial awareness Key Deliverables: • Inboxes at 48 hour turnaround • 4.2 Feefo stars and 47+ NPS (2020) • Welcome team - achieve the goal of 20 outbound calls per day • Return past 2 week SLA Interested? If so, please send us your CV and covering letter and tell us what you feel you can bring to the team...... click apply for full job details

Unique and exciting opportunities have now arisen for Service Agent / Driver to join Europcar. These are excellent opportunities for the successful candidate to work in and around all our latest vehicle models and progress their careers within a market leader and exciting brand. You will prepare our Company's vehicles to a high standard and offer a quality service to all customers. You will deliver and collect vehicles to customers' specified requirements and inform customers of all relevant information regarding vehicle handover. Europcar UK is the European leader in vehicle rental services and operates in over 143 different countries across the globe. With over 60 years' experience in the industry, Europcar is focused on creating a winning environment in which to deliver a consistent and high quality service. We have a hard working and high performing culture where individuals who have a passion for customer service and for working in a fast paced environment can thrive and flourish. Main responsibilities: Delivery & collection of vehicles Preparation of company vehicles Identify any fleet maintenance issues Deliver world class customer service Become part of a successful team Key skills required: Reliable, flexible, positive and professional Good team player Exceptional customer service skills Full driving licence Ability to adapt to the needs of the business A keen and enthusiastic nature Benefits: Pension Uniform Corporate Perks Staff preferential hire rate Friends and Family preferential hire Annual holidays Europcar can offer you the opportunity of flexible working. Hours to be mutually agreed, (minimum 40 hours per week). A full, valid clean driving licence, with a minimum of 4 years driving experience is required. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. If you believe you have what it takes to become a successful Service Agent / Driver within Europcar, then please apply today! Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent...... click apply for full job details

Join our Contact Centre! The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being' and place orders the 'old-fashioned' way'. Whatever the reason, the service we offer every single person that calls us is of the highest standard. This is because we engage with people - whether they're an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call. You'll be having a conversation with our customers, finding out what they want and recommending them tools to suit their needs (don't worry, full guidance and training is provided!). You'll enjoy speaking to people, bringing fun into the conversation and giving them a reason to come back. As well as providing a high level of customer service to ensure our customers are happy at all time. The Role: · To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items. · To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning. · To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion · To engage with our customers on digital platforms, responding to queries and building relationships. · To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge. · To effectively complete incoming customer returns and liaise with suppliers for the booking and chasing of customer repairs. Benefits: · Competitive Salary · Staff Discount · Excellent Training and Development · Excellent Internal Advancement Opportunities The Candidate: · Must have a customer-orientated attitude and be confident, motivated and be able to use initiative. · An excellent telephone manner and professional e-mail correspondence is required. · A high level of computer literacy. · Must have a pleasant, helpful and optimistic attitude. · Experience within a Contact Centre/Retail environment would be a plus but is not essential · Knowledge of Power/Hand Tools would be a plus but is not essential Salary: Starting at £9.52 per hour, rising up to £11 per hour with experience and progression Hours: Our opening hours are 07.45 - 20.00 Monday to Friday and 07.45 - 17.00 on Saturdays. Full-Time you will be working 5 days in 6, 8.25 hours per day (with an hour lunch). About Us ITS is one of the largest independent power & hand tool suppliers in the UK with a hugely successful on-line presence, quarterly catalogue and retail operation with ambitious plans for future growth and development. We recently moved into our new impressive distribution centre with great facilities and parking. The company prides itself on its strong work ethic, friendly and sociable atmosphere with a management structure who are supportive and keen to encourage internal progression. If you think you have the drive and passion to excel in this role and have the appropriate skills and experience, we would love to hear from you. Job Types: Full-time Salary: £9.52 to £11.00 /hour Job Type: Full-time Salary: £20,420.40 to £23,595...... click apply for full job details

Telephone and Digital Advisor Office/Home Based from one of our nine offices (subject to latest COVID guidance) or flexible working considered Are you a compassionate customer service professional with the ability to get to the root of an issue and empower the people you speak to? Want to take on a highly rewarding role providing support to individuals across the county? If so, we want to hear from you. About Us Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing. Every year, thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits. We serve a population of over 300,000 people with around 30 staff and over 150 volunteers. We're currently looking for a Telephone and Digital Advisor to join our team and support people across our region with excellent advice, compassion and expertise. Your Rewards - Salary of £21,000 per annum - Home working options - Employer's pension contribution - Generous annual leave - Ongoing training and support This is a brilliant opportunity to undertake excellent training, enhance your experience levels and become an integral part of an inventive, collaborative team. At Citizens Advice, we're here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the challenge, we won't turn people away. You'll have the chance to make a real difference to individual's lives by providing them with a friendly face and the support they need to overcome difficulties they may be facing. Your Role As a Telephone and Digital Advisor, you will support a wide range of clients with an array of issues, providing information, signposting and, once fully trained, a comprehensive advisory service. Primarily involved in advice giving, you will also undertake research into issues, maintain your professional skills through training and individual learning and complete a range of admin tasks. Specifically, your role will involve: - Interviewing clients using sensitive listening and questioning skills - Supporting people to make the best use of the digital channels available - Utilising resources to communicate relevant information to clients - Researching and exploring options and implications so that clients can make informed decisions - Signposting clients to other internal resources or other specialist agencies as appropriate - Maintaining detailed case records About You To be considered for this role, you will need: - Customer service experience - particularly on telephone, email and/or webchat - The ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them - The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively - The ability to use telephony and IT systems to deliver services across multiple channels including email, webchat and telephone Knowledge of the benefits systems including Universal Credit would be beneficial to your application. The ability to carry out accurate benefit check calculations would also be an advantage, as would basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate. Other organisations may call this role Customer Service Executive, Customer Service Rep, Contact Centre Agent, Contact Centre Representative, Customer Care Rep, or Customer Support Representative. Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you are ready for your next challenge as a Telephone and Digital Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

King Dick Tools - manufacturer of quality hand tools since 1856. Independent family Company, with International business to business sales to established customer base. This vacancy is based in Coleshill B46, working as part of a small busy team, in a modern friendly office environment. The RoleCustomer and Supplier contact via telephone, email, fax, to organise, resolve and complete enquiries, quotations and orders in a professional, timely and polite manner.Duties include: Customer liaison, with purchasing and expediting duties.Timely processing of invoices, statements.Daily administration duties eg. Creating despatch notes, invoices, statements etc.Assistance with co-ordination and organisation with production and despatch departments.Creating, monitoring and maintaining on-line customer offers and updates.Efficiently organising the daily workload in priority order.Undertaking specific tasks and duties as required.Working as part of a team with on-going projects.Other associated administrative duties as expected, e.g. associated computer and web based data inputting and updating. Career development potential. The PersonMust have some relevant experience in a similar position.Must have good interpersonal skills and telephone manner.Must have good IT skills and experience.Ideally will be experienced in a similar environment and market sector.Able to use own initiative, and to work independently and as part of a team.Able to prioritise workload accordingly.Ideally have experience of Sage computer systems.Should have sound literacy and numeracy skills. Full product and operational training will be provided as deemed suitable. The reward Permanent, full time position, subject to satisfactory completion of probationary period.£18,250 p.a. initially, rising to £19000 p.a. on completion of probation period. HoursMonday to Thursday 8.30am to 5.00pmFriday 8.30am to 4.30pmHalf hour lunch break per day Holidays20 days, plus statutory bank holidays.Plus loyalty scheme to add further 5 days, 1 day for each year of complete service, up to a maximum of 5 days...... click apply for full job details

Full Time - 37.5hrs Monday - Friday Hours: 09:00-17:00 We are seeking talented individuals, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and drive, make great things happen? Do you want to join a team of outstanding individuals to revolutionise the customer experience? Key Responsibilities: · Delivering an exceptional customer experience through multi-channel contacts- including inbound calls and customer emails · Drive customer loyalty through cross-selling the great value products and services that we offer · Undertake administrative duties · Support the growth of the business by working on projects to support the company's bold expansion plans Skills and Experience: · An effective communicator · Can demonstrate empathy and understanding · Ability to influence · Problem solving · An eye for detail and accuracy · Passionate about delivering an awesome customer experience · Adaptable and can work in a fast-paced environment · Innovative and can support projects to achieve the company goals and..... click apply for full job details

Information Security and Assurance Advisor Leek Wootton, Warwickshire Permanent Contract Full Time The closing date for this post is 12 noon on Friday 6 th November 2020. The main purpose of the role is to provide professional guidance and specialist advice with regard to information assurance matters relating to information security and data protection, ensuring that appropriate controls are identified and implemented to protect information assets. Main Responsibilities: To provide expert advice on information assurance and risk relating to information security and data protection To be the initial point of contact for enquiries relating to information assurance. To support the Warwickshire Police information risk management framework, working closely with Information Asset Owners to ensure that regular risk assessments of assets are undertaken and risk are managed in accordance with Force risk appetite. To work with the ICT Security Technical lead and other subject matter experts to ensure that the Force is compliant with national policing information assurance requirements and Codes of Connection. To plan and undertake audits of compliance with information security and data protection by assessing all aspects of information handling, producing reports and recommendations. To develop and implement information assurance policies, procedures and guidance. To prepare and deliver information assurance training, education, and awareness across the Force. To identify the information assurance requirements for projects and activities, creating Information Risk Assessment Reports and other associated assurance documentation. To actively engage all key stakeholders, including partner agencies and third party suppliers, sharing, storing or processing information owned by Warwickshire Police in the application of information security and data protection best practice and HMG standards, ensuring compliance with legislation, statutory requirements, National and best practice standards. Assist and advise on the completion of Data Protection Impact Assessments, and other related activities to support compliance with General Data Protection Regulation To co-ordinate the investigation of information security incidents to ensure compliance with national information security incident reporting, data breach reporting, and to ensure action is taken to learn from incidents and prevent reoccurrence. To maintain awareness and up to date knowledge of all current relevant information security and data protection legislation, methods and practices to support continuous improvement, and best practice within the force Represent professionally and promote the reputation of Warwickshire Police at meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations. Deputise for the information security manager in the post holder's absence. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Experience/Skills: A Level 5, or equivalent, qualification. Accredited professional information security and/ or data protection qualification. Sound knowledge of information security management standards, HMG standards and best practice in relation to information assurance; knowledge and experience of police service information assurance frameworks and codes of connection desirable. Sound practical knowledge of General Data Protection Regulation (GDPR) and Data Protection Act 2018. Proven up-to-date knowledge of applicable legislation, standards and best practice and how they apply to policing. Commitment to on-going professional development. Proven experience of operating at a management level within information security and/ or data protection. Experience of contributing at a strategic level, developing and implementing information security and assurance related policy and procedures. Significant experience in providing expert information security and assurance advice and direction to projects, activities, colleagues, and senior management in a complex organisation. Demonstrable experience producing Information Risk Assessment Reports, undertaking Data Protection Impact Assessments, and other activities required to evidence and support data protection and information assurance. Experience of undertaking audits and assurance activities, working closely with ICT and other key teams, external auditors and assurers Experience in facilitating and leading meetings with internal and external stakeholders at senior level. Experience of liaising with other organisations and agencies, including regulatory bodies on information security and data protection matters. Ability to work independently, respond to changing demands and plan effectively to meet challenging deadlines deliver efficient follow-ups. Ability to research, analyse and interpret complex information relating to information security and data protection and advise on impact to the organisation. Effective interpersonal and communication skills to be able to influence senior leaders, resolve conflict and deal with sensitive issues. Experience creating materials, designing and delivering training to a variety of audiences. Special Conditions: Regular travel throughout Warwickshire Police. Requirement to maintain professional accreditation on an annual basis. To read more about the added benefits and rewards of working for Warwickshire Pol ice, please go to our website . We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. Those currently eligible on the redeployment register will be given prior consideration...... click apply for full job details