503 Call Centre / CustomerService jobs

CUSTOMER RELATIONSHP MANAGER SALFORD UP TO £23,000 (POSSIBLY NEGOTIABLE) + BENEFITS THE OPPORTUNITY: We're supporting a highly successful group of companies in the Salford area who is looking to expanding their operation due to an increased volume of business...... click apply for full job details

Excellent opportunity for an experienced administrator who thrives in a busy environment ideally with previous experience within agriculture or other type of engineering… Warranty Administrator Dereham, Anglia Competitive salary and benefits Full Time, Permanent Monday - Friday, 8am to 5pm Our client is a privately owned agricultural machinery distributor which has been operating since 1846...... click apply for full job details

3rd Line Technical Support Specialist Permanent / Full Time £40k-£60k base depending on experience + OTE Remote and Southampton (Must own car / drive) Our client provides managed IT services to all businesses across UK. We are currently recruiting for a highly experienced hands-on Service Desk Level 3 Engineer reporting to the Service Desk Manager - essential to have MSP experience - Managed Service P...... click apply for full job details

Calling all Graduates. If you want to work for a company that cares about the planet and our future then we should be talking! Come and work for a vibrant and inclusive company that really cares and invests in its people? Glassdoor reviews: "This has been a great fit for me so far, which I believe is a result of the thorough interview process, it's shaping up to be everything I was told it would be. I feel valued, respected and looked after." "The company genuinely and passionately cares about its people both staff and members, and the planet we all need to protect" WHO WE ARE LOOKING FOR Are you a good communicator? Can you manage your own time and think on your feet? Are you passionate about sustainability? As Customer Service Advisor for a digital renewable energy supplier you will use chat, email and telephone to connect with customers offering advice and guidance, support and feedback. On a daily basis you will: deal efficiently with a full range of customer enquiries assess customer feedback to continually improve service direct customers to relevant online support, seeking technical guidance as required develop & maintain a comprehensive knowledge base of company products & services If you can answer Yes to the following then we need to be talking: are you keen to gain a professional training in a growing industry? are you curious and a great communicator? are you committed to great customer service? are you passionate about sustainability? THE WORKPLACE Our client is a digital energy supplier, voted 3 rd in "100 Best mid size Companies to work for in 2021". They are also a Which recommended energy provider for the second year running. They deal only in clean, renewable, sustainable energy. They are based in Bath, a short walk from the railway station, in modern, bright offices with kitchen facilities, comfortable staff break out areas, and a full social programme. Company benefits include unlimited holiday, parental leave and pay, private medical insurance, pension scheme, life assurance, cycle to work scheme, season ticket loan and many more. Due to COVID19, everyone currently works from home and will to do so until it's safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from the office or a mixture of remote and office. HOW TO APPLY If you wish to be considered for the role of Customer Service Advisor, please send your CV (by clicking apply for this job now ) quoting reference 210047

Quality Assurance Assistant Telford Permanent Circa £24,000 per annum (depending on experience) Monday - Friday 37.5 hours per week This is an exciting opportunity to join a successful and well-established food manufacturing business in Telford who have an exemplary reputation in their market...... click apply for full job details

A Customer Service Manager is required for a Luxury goods business based in Telford. Benefits include 4% company contribution, Employee discount and free onsite parking. We're looking for an experienced Customer Service Manager with a good understanding of fast moving goods in a call Centre. Role and Responsibilities • Mange a team of customer service agents...... click apply for full job details

ROLE: Customer Services Team Leader AREA: Telford TF1 SHIFTS AVAILABLE: Full-time: Monday - Friday, 8am - 5pm with some degree of flexibility required. START DATE / DURATION: IMMEDIATE START / PERM EXPERIENCE: Ideally a minimum of five years' experience in customer service function ideally within the premium retail category serving end customers...... click apply for full job details

We're looking for a candidate to fill this position in an exciting company. Train and nurture your team to drive sales of products, and ensure high rates of customer retention Implement and provide reports to Senior Management on SLAs, targets, and quality assurance processes throughout the department Undertake bi-weekly one to one meetings with your team members Manage the customer complaints process with impeccable written and verbal communications to our customers Take academic courses paid for by the company to upskill your technical knowledge of our industry and create your own defined long-term Career Development Plan Undertake return to work meetings, corrective actions and disciplinaries for your team members, where necessary Previous experience as a Customer Service Manager. Previous experience of working in customer service with phone, Livechat and email functionality. Proficiency with Excel Experience of managing a small team of staff. Ability to organize a wide array of tasks and meet deadlines with minimal supervision. Great attention to detail, with impeccable verbal and written English skills. Educated to degree level.

Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a field-based Customer Service Representative in our IT team in a South West region and play your part in building a healthier nation.Do you have strong customer service skills and a passion for IT?The opportunityIn this exciting field-based role, you will build relationships with our customers, face to face at our sites, to ensure they know how to get the right support on service-related IT issues. As a field-based Customer Service Representative in our IT team you will;Ensure the delivery of excellent customer service throughout all engagement with users and improve user satisfaction.Proactively develop the quality and the efficient delivery of the service offered to end users.Create and deliver training for end users, to help them get the most from their IT toolset.Monitor adherence to process delivery against SLAs to maintain and improve quality levels.Be the voice of the customer and have input into development of the technical strategy for the department, in line with the Strategy & Architecture function of the organisation.Manage issue resolution and service requests in a professional and timely manner.The person:To succeed as an IT Customer Services Representative you will have a passion for IT or exposure to IT support / helpdesk positions. In addition, you'll have the following skills:Excellent written and verbal skills to communicate in an effective manner.Experience of customer service roles.Problem-solving skills and the ability to identify, analyse, and resolve problems, driving solutions through to completion.Passion or interest in IT.What we offer in return...This is a field-based position, travelling across our Hospitals and Gyms in our South West region, a central location around Gloucestershire/Oxfordshire would be beneficial.In addition to a competitive salary, you will receive a car allowance or company car.We want you to be the best you can be. Therefore, we promise to support you with our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, private healthcare and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we will give you 25 days' holiday in your first years here - and we will reward you with more annual leave for building your careerBe your best and join us in building a healthier nation.Salary - £20-23k per annum plus a company car or car allowance.Location - GloucestershireApplications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for post.

Customer Service Advisor Do you have excellent customer service skills and enjoy helping customers? Hours 37.5 hours per week Monday to Friday 8am - 6.15pm Immediate opportunities are available with our client working on site As Customer Service Advisor you will be required to work on site dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance. There is a 5-day comprehensive training package providing you with all the knowledge required to handle the various call types as well as ongoing support and guidance. What you'll need to do: Provide excellent customer service to a diverse range of customers and employers. What we'll need from you: Customer focused and able to deal with customers compassionately. Resilience, able to work in high pressurised environments. Availability for the full duration of your assignment. Proof of your right to work in the UK. DBS clearance is also advantageous, but we can support you with obtaining if you do not currently have it. Essential criteria: PC literate Be available at short notice No annual leave during the training period (First 10 days) To apply - please follow this link to interview: Health and safety are a top priority with all of Serco's roles and sites. Our client continues to consult with medical and health experts, and take all recommended precautions in buildings and stores to keep people healthy. Our client has taken measures to promote social distancing in the workplace and taken on enhanced and frequent cleaning, to name just a few.Adecco is an equal opportunities employer

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description General Daily management of Office Services functions, ensuring that all agreed service levels and service standards are met and complied with for Mail Room, Reprographics, Stationery and Records Management. Reprographics and scanning Off-site Reprographics Support (if/when required) Confidential waste management In addition, the role-holder will have the following responsibilities: Health & Safety management and the safe working and well-being of all colleagues on your site Producing monthly volume reports Staff management and development Customer and client management General Management: Develop, maintain and adhere to all detailed Mitie systems, policies and procedures to perform the full scope of the role. Follow and maintain Mitie Quality Management Systems, including development, maintenance and implementation of continuous improvement procedures. Manage where appropriate, sub-contractor and third party suppliers to meet the requirements of the contract Overall management of each department, HR queries, processes and team management Health and Safety: Ensure all Health & Safety policies are developed, maintained and implemented as required to meet the scope of the service operation. Maintain responsibility for all Health and Safety Planning, including Risk Assessments, COSHH, PPE and Health and Safety Plans. Complete Accident/Incident Reports and report all incidences through the correct Mitie Lifeline channels To be an on-site First Aider Service Delivery: Manage the service delivery to ensure outstanding service to the client and customers Ensure contractual Service Level Agreements are managed, developed and implemented to meet the needs of the contract. Undertake programmed inspections and audits on service delivery and close off all non-compliance Full awareness of current workload and status of current and future projects Customer Service: Be a customer service champion, taking a pro-active approach to customer service management and promote excellent service standards Utilising relevant tools undertake regular benchmarking exercises against customer service to ensure a service lead approach to delivery Attend face to face meetings with any customer issues or queries to maintain a high level of positive customer feedback Client Management: Build a strong relationship with key clients, based upon openness and mutual trust Attend regular service meetings to ensure service delivery satisfaction and development of future services Attend PA and secretarial meetings to understand the perception of the service and the areas for improvment Identify any cost saving opportunities and service delivery innovations Produce the monthly management report, spend and SLA's Staff Management Manage and motivate teams to ensure that Mitie delivers all contractual requirements. Ensure appropriate holiday and sickness operational cover is in place. Maintain a minimum staff turnover rate to meet continuing service standards. When needed, undertake pro-active recruitment of qualified staff to meet the requirements of contract performance and service delivery. Ensure all staff observe rules and standards and deliver services to the required standard. Staff Development: Undertake regular appraisal and development meetings with staff. Prepare training plans to develop people and services. Encourage staff to undertake a pro-active approach to their own development. Ensure staff training is carried out to the highest level. Qualifications · Excellent leadership skills, allowing them to develop a high service culture. · Excellent written and verbal communication skills. · Monitoring, recording and reporting performance targets for the team and individuals. · The ability to develop and maintain excellent customer relationships. · Ability to prioritise and manage peak service demands. · Ability to comunnicate with clients at all levels · Enthusiastic personality with great people skills · Dedicated and organised · Self-motivated · Flexible approach · Team player · Appropriate personal appearance · Adaptable to multiple personalities · Focussed on the services, clients and finances and projects Additional Information Health and Safety responsibilities: Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

About us Consider the role of a Client Engagement Manager at Reed Wellbeing! We are on a mission to be the partner of choice for developing people and their communities. Reed Momenta is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health...... click apply for full job details

Customer Pricing Analyst required for a manufacturer in the aerospace industry based in Macclesfield. It is envisaged that the successful candidate will be degree served in a mechanical subject / maths or similar and also have experience within a similar role. Customer Pricing Analyst - Manufacturing / Aerospace Position Overview Create new customer pricing quotations ensuring they are approved as pe...... click apply for full job details

Customer Service and Sales Coordinator required for my client based near to Watford. This role would require the successful candidate to own the delivery of the Sales and Customer Service Teams. They would also need to make inform business decisions through making innovative commerical recommendations. Customer Service And Sales Coordinator Position Overview Management of sales and customer service Comm...... click apply for full job details

Senior Project Manager - Transitional Services Agreement/Divestment I'm looking for a Project Manager to lead a key work stream as part of divestment programme. The role will be project managing the transitional services agreement across people, process and technology. You must have hands on experience of managing a TSA as part of a divestment programme, ideally on the seller side of the...... click apply for full job details

Head of Nursing, Nursing, Clinical Manager Head of Adult Inpatient Services Are you looking to make a difference with your next role? An exciting opportunity has arisen, due to a significant restructure, for an experienced and committed Head of Adult Inpatient Services in Grimsby. QUALIFICATIONS Essential Registered Nurse on the NMC register Educated to degree level with a passion to deliver high quality...... click apply for full job details

Lloyd Recruitment Services are pleased to be working with a not for profit organisation based in the City of London who are currently recruiting for a Membership Services Manager to join their growing team. Membership is the primary income source for this organisation and this role exists to support the growth and retention of membership income and services...... click apply for full job details

JS47CSERV · Group Customer Services Manager · Medical Product Manufacturing · British Manufacturer - multi-site · Rapidly growing group · £45,000 to £60,000 Basic salary (experience dependent) · Car Allowance, Pension, Laptop, Mobile Phone, Bonus · Home Based Northwest · Manchester, Bolton, Preston, Bradford, Rochdale, Blackburn, Burnley Are you a dynamic passionate customer service leader with strong strategic id...... click apply for full job details

Customer Service advisor £10ph (£19,500 pa) 6 months temporary Skelmersdale Mon-Fri (9am - 5pm) Our large Financial client are looking for keen members to join their growing business. The successful candidate needs to be able to demonstrate customer centric behaviour, and understand the customer journey, and drive to deliver "above & beyond" experience. Working as part of the Operations Team, reporting to a Customer Manager, you will responsible for providing customers with accurate advice to new and existing customers on the inbound customer service line. The Role: You will be working closely with the Customer Service team to deliver exceptional customer service to new and existing customers; you will find a variety of different tasks to complete daily. These will include, but are not limited to: Responding to daily email traffic internal customers and clients Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data. Answer inbound customer service line Working towards day to day KPIs Following a SOPs process to support excising customers with their general enquiries Ensuring that all internal work systems are updated accurately and in a timely manner. Ensure appropriate charges are applied to work orders highlighting chargeable opportunities. Weekly\Monthly valuation preparation. TO APPLY - Please apply with a up to date CV. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description General Management: Develop, maintain and adhere to all detailed Mitie systems, policies and procedures to undertake the scope of the role. Own and deliver the fullest remit of the role. Follow and maintain Mitie Quality Management Systems, including development, maintenance and implementation of continuous improvement procedures. Manage sub-contractor and third party suppliers to meet the requirements of the account, scope of role and systems, policies and procedures in place within specific working environment. Monitor and generate reports on suppliers output and service on a monthly basis. Put together data and information for the business strategic reviews and present to the client annually with the Operations Manager, Operations Director. Health and Safety: QHSE management, including monthly site checklists. Ensure all Health & Safety policies are developed, maintained and implemented as required to meet the scope of the service operation. Maintain responsibility for all Health and Safety Planning, including Risk Assessments, COSHH, PPE and Health and Safety Plans. Complete Accident/Incident Reports and the Site Accident book according to the appropriate Quality Manual Procedures. To monitor the working environment for all Mitie teams and be actively involved in Quality, Health & Safety and Environmental matters. Including ensuring procedures for the safe handling of suspect and hazardous packages are adhered to. Report any accidents / incidents or near misses as per client process. Finance: Undertake financial responsibility for the areas of service, including, producing, maintaining and managing budgets. Present accurate invoices to ensure prompt payment. Financial performance management. Undertake pro-active budget management to ensure budgets are managed in accordance to requirements of contact, service delivery and customer and client requirements. Ensure contractual Service Level Agreements are met. Manage the monthly process of revenue and spend analysis. Drive year on year recharge and profit on the account, producing monthly reports. Service Delivery: Manage service delivery to ensure outstanding service to the client, customers and visitors to all properties. Ensure contractual Service Level Agreements are managed, developed and implemented to meet the needs of the client and account. Undertake programmed inspections and audits on service delivery and drive to remove all non-compliances and non-conformities. Customer Service: Be a customer service champion, take a pro-active approach to customer service management and promote good service standards, habits and methods across all properties. Utilizing relevant tools undertake regular benchmarking exercises against customer service to ensure a service lead approach to delivery and a pole position is maintained in service delivery. Client Management: Build a strong relationship with the client based upon openness and mutual trust. Attend regular meeting with client to ensure service delivery satisfaction and development of future services. Identify any cost saving opportunities and delivery innovations. Produce and present a monthly report to the client. Reporting Undertake regular reporting on all aspects of role to meet requirements of all internal and external stakeholders. Report on all service delivery positives in a global manner to ensure 'positive press'. Report on all service delivery breakdowns and missed service level agreements to ensure pro-active management of negative messages can be undertaken. Produce monthly and yearly reports on volumes and spend. Staff Management Manage and motivate teams to ensure that Mitie delivers our contractual requirements. Ensure appropriate holiday and sickness operational cover is in place. Maintain a minimum staff turnover rate to meet the organization standards. Undertake pro-active recruitment of qualified staff to meet the requirements of contract performance and service delivery. Ensure all staff observe site rules and standards and deliver services to the client standard. Follow Mitie systems and procedures to manage all staff performance and noncompliance. Staff Development: Undertake regular appraisal and development meetings with staff. Prepare bespoke training plans. Encourage staff to undertake a pro-active approach to their own development. Ensure staff training is carried out to the highest level. Produce and manage staff training matrix. Account Development: Seek and deliver continuous service improvement to the benefit of the client. Develop where possible growth opportunities. Responsible for ensuring that contracts are renewed at the end of the contractual term. Out of Hours Support: Provide out of hours support to ensure compliance of account. Project Management: Co-ordinate and manage works and project in accordance with the contract. Qualifications Relevant Health & Safety training and accreditations. Proficiently experienced in people management activities and the processes around this. Excellent proven communication and team working skills and to drive a team's improvement. Demonstrate strong leadership. A professional and organised individual who is also able to identify and manage the commercial and financial element of the business. A Pro-active thinker who is always looking to improve the service, add innovation to the account and work toward contract growth. Highly PC Literate and able to collate MI into a presentable format and present it to local stakeholders. Additional Information Supervisor experience preferable but not essential Communication skills Experience within the print sector

VW Manchester - Warranty Administrator The Warranty Administrator is responsible for submitting accurate warranty and goodwill claims on a daily and weekly basis, and to efficiently and accurately administer manufacturer warranty systems. We believe that every individual in every role in our business contributes to delivering Inchcape's mission to be the world's most trusted automotive distributor &...... click apply for full job details