We're looking for a candidate to this position in an exciting company. We are looking to grow by around 5% year on year and placing music at the very heart of the organisation. We are now recruiting for a Head of Operations/Service. This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us on our journey. You will be an energised individual seeking to make that difference. We are looking for someone with a track record of successfully leading the delivery of music education and large scale projects. In order for you to excel in this position you will be confident with excellent interpersonal and communication skills. Experience in managing services and operations is essential, as is a good operational knowledge of a large educational setting would be advantageous, or a good mix of public and private sector experience. A proven track record in supporting improvements, and a passion to improve and specialist skills in engaging with stakeholders at all levels to deliver strategic goals, and management of £multi million budget. The ability to prioritise competing demands and a good attention to detail is essential alongside evidence of managing a large diverse workforce, Educated to a good general standard, excellent IT skills and a flexible approach to work.
Aug 05, 2020
Full time
We're looking for a candidate to this position in an exciting company. We are looking to grow by around 5% year on year and placing music at the very heart of the organisation. We are now recruiting for a Head of Operations/Service. This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us on our journey. You will be an energised individual seeking to make that difference. We are looking for someone with a track record of successfully leading the delivery of music education and large scale projects. In order for you to excel in this position you will be confident with excellent interpersonal and communication skills. Experience in managing services and operations is essential, as is a good operational knowledge of a large educational setting would be advantageous, or a good mix of public and private sector experience. A proven track record in supporting improvements, and a passion to improve and specialist skills in engaging with stakeholders at all levels to deliver strategic goals, and management of £multi million budget. The ability to prioritise competing demands and a good attention to detail is essential alongside evidence of managing a large diverse workforce, Educated to a good general standard, excellent IT skills and a flexible approach to work.
We're looking for a candidate to fill this position in an exciting company. Serve as an expert in the field, providing assistance on large initiatives. Adept in guiding your team on planning and managing multi-disciplinary complex solutions delivery, spanning many interdependent work streams. You will provide both hands-on and advisory assistance across multiple global financial services customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will yourself act as an the company evangelist and influence at customer C- level relationships, which leading your team to establish senior customer relationships, to help realize their goals. You enjoy working with large, global financial services firms and have a strong understanding of what it takes (people/ process and technology) for customers to implement successful cloud transformations. You will have a passion for delivering quality outcomes for a diverse and challenging set of financial services customers. Responsible for team management, including headcount planning, hiring, objectives and performance management. Experience in managing program and project management professionals working at large global customers, to deliver complex technology transformational change. You know how to hire the best talent, develop these individuals and coach them to be successful at their customer. You know how to invent new ways of team collaboration and how to empower individuals. Be an evangelist for the Customer Solutions Management function by working across the company teams to provide education and garner feedback on ways to work better both internally and with the customer. Working in collaboration with the WW CSM function leader in Global Financial Services, you will be responsible for defining and maturing the function, while developing new and repeatable processes to benefit the unique customer base. You will be responsible for embedding the best practices in all of the Global Financial Services customer base and assist in adoption across the company accounts. 10+ years leading complex, large scale, technology transformation programs, particularly at large financial services firms 7+ years in a senior client facing role Deep understanding of software development/engineering lifecycle from conception to delivery Demonstrated ability to effectively deliver information at the C-suite/VP level Demonstrated leadership through influence Team management and people development Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Highly analytical, technically proficient, and able to learn new tools and software quickly Superior written and verbal communication skills Strong listening skills; demonstrated ability to ask effective questions Strong organizational and troubleshooting skills with precise attention to detail Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change PMP/ PgMP and/or SCRUM/Agile/SAFe certified Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
Aug 05, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Serve as an expert in the field, providing assistance on large initiatives. Adept in guiding your team on planning and managing multi-disciplinary complex solutions delivery, spanning many interdependent work streams. You will provide both hands-on and advisory assistance across multiple global financial services customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will yourself act as an the company evangelist and influence at customer C- level relationships, which leading your team to establish senior customer relationships, to help realize their goals. You enjoy working with large, global financial services firms and have a strong understanding of what it takes (people/ process and technology) for customers to implement successful cloud transformations. You will have a passion for delivering quality outcomes for a diverse and challenging set of financial services customers. Responsible for team management, including headcount planning, hiring, objectives and performance management. Experience in managing program and project management professionals working at large global customers, to deliver complex technology transformational change. You know how to hire the best talent, develop these individuals and coach them to be successful at their customer. You know how to invent new ways of team collaboration and how to empower individuals. Be an evangelist for the Customer Solutions Management function by working across the company teams to provide education and garner feedback on ways to work better both internally and with the customer. Working in collaboration with the WW CSM function leader in Global Financial Services, you will be responsible for defining and maturing the function, while developing new and repeatable processes to benefit the unique customer base. You will be responsible for embedding the best practices in all of the Global Financial Services customer base and assist in adoption across the company accounts. 10+ years leading complex, large scale, technology transformation programs, particularly at large financial services firms 7+ years in a senior client facing role Deep understanding of software development/engineering lifecycle from conception to delivery Demonstrated ability to effectively deliver information at the C-suite/VP level Demonstrated leadership through influence Team management and people development Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Highly analytical, technically proficient, and able to learn new tools and software quickly Superior written and verbal communication skills Strong listening skills; demonstrated ability to ask effective questions Strong organizational and troubleshooting skills with precise attention to detail Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change PMP/ PgMP and/or SCRUM/Agile/SAFe certified Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
We're looking for a candidate to this position in an exciting company. As a member of the senior management team, this post will manage their dedicated helpline project and their membership and services development team and, be the lead for survivor engagement. Experience of both strategic and operational management Knowledge of the Violence Against Women sector and services in Wales The ability to develop strategic networks and respond to a changing environment using a solution-focused approach.
Aug 05, 2020
Full time
We're looking for a candidate to this position in an exciting company. As a member of the senior management team, this post will manage their dedicated helpline project and their membership and services development team and, be the lead for survivor engagement. Experience of both strategic and operational management Knowledge of the Violence Against Women sector and services in Wales The ability to develop strategic networks and respond to a changing environment using a solution-focused approach.
We're looking for a candidate to fill this position in an exciting company. You will be responsible for building and growing strong client relationships, working closely with creatives to identify solutions to complex business problems and ensuring smooth deliver of projects. Within the team, you will also be involved in giving strategic direction on new business opportunities. It is essential you have previous PR experience within an healthcare agency environment, and you must be able to demonstrate previous experience of growing and managing a team. This is a great opportunity for someone who is currently operating at Senior Account Manager level and is ready for the next step up in their career!
Aug 05, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. You will be responsible for building and growing strong client relationships, working closely with creatives to identify solutions to complex business problems and ensuring smooth deliver of projects. Within the team, you will also be involved in giving strategic direction on new business opportunities. It is essential you have previous PR experience within an healthcare agency environment, and you must be able to demonstrate previous experience of growing and managing a team. This is a great opportunity for someone who is currently operating at Senior Account Manager level and is ready for the next step up in their career!
We're looking for a candidate to fill this position in an exciting company. Regular review of customer issue resolution to ensure timely and quality handling, to drive improved customer satisfaction and reduce escalated complaints due to poor service Undertake P&L reporting for the Business Unit Customer Service function including proposals for improvements that will provide Taylor Wimpey with a better whole life cost position Ensure Customer Service team are Health and Safety trained as required Lead a cross-functional monthly (at least) meeting to review progress of customers through the Customer Journey, ensuring issues are resolved and lessons learnt in the spirit of continuous improvement Share deep-dive root cause analysis of reasons for customer dissatisfaction and drive discussions around appropriate improvement activity e.g. build and product (spec) quality, remediation effectiveness and customer management. Collaborate with other functions in the Business Unit to develop more customer-centric behaviours (recruitment, training, induction and recognition) Regular interaction with Site personnel to develop strong working partnerships and to continue to encourage seeing homes through the eyes of our customers homes through the eyes of our customers Will have worked at a senior level in a customer centric environment and influencing Customer Service strategy Has excellent relationship management with well-formed influencing and networking skills Has excellent relationship management with well-formed influencing and networking skills Can work in a pressured environment but able to remain calm, measured and resilient Has proven budgetary management and commercial experience Can anticipate potential issues and act innovatively and proactively
Aug 05, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Regular review of customer issue resolution to ensure timely and quality handling, to drive improved customer satisfaction and reduce escalated complaints due to poor service Undertake P&L reporting for the Business Unit Customer Service function including proposals for improvements that will provide Taylor Wimpey with a better whole life cost position Ensure Customer Service team are Health and Safety trained as required Lead a cross-functional monthly (at least) meeting to review progress of customers through the Customer Journey, ensuring issues are resolved and lessons learnt in the spirit of continuous improvement Share deep-dive root cause analysis of reasons for customer dissatisfaction and drive discussions around appropriate improvement activity e.g. build and product (spec) quality, remediation effectiveness and customer management. Collaborate with other functions in the Business Unit to develop more customer-centric behaviours (recruitment, training, induction and recognition) Regular interaction with Site personnel to develop strong working partnerships and to continue to encourage seeing homes through the eyes of our customers homes through the eyes of our customers Will have worked at a senior level in a customer centric environment and influencing Customer Service strategy Has excellent relationship management with well-formed influencing and networking skills Has excellent relationship management with well-formed influencing and networking skills Can work in a pressured environment but able to remain calm, measured and resilient Has proven budgetary management and commercial experience Can anticipate potential issues and act innovatively and proactively
We are looking for an experienced social worker who can manage a complex case load on an area team including case proceedings, court work, child in need and child protection experience of 3 years or more. The First Response Team are looking for a social worker to screen contacts and to be able to apply the threshold of need and make decisions as to the best response for the families. You will be able to undertake detailed holistic assessment of children, young people and their families. The ability to write clear and concise reports, to maintain case records and to fulfil administrative requirements is essential. You will need to be able to work in an unpredictable environment and confidently assess risk and children's needs as well as be able to prioritise, meet deadlines and problem solve on a daily basis. Shift times may vary Temp contract Pay rate - £30ph Key Responsibilities To safeguard vulnerable children and support them to achieve their full potential, living within their family if safe to do so To provide high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience To comply with legislation, statutory guidance and local policies and procedures. Experience/Knowledge/Qualification We are looking for someone who can adopt an innovative approach to supporting children's social care and ensure continuity of care to our vulnerable service users. You will need to be experienced in undertaking child and family assessments and have significant experience of working with children and young people in care as a practitioner. You will have a thorough understanding of key legislation, regulations, guidance and frameworks as well as experience of multi-agency working in relation to meeting children, young people and family needs paying full regard to information sharing protocols and best practice. You will have knowledge and experience of preventing escalation of need and the application of early help offer/services to children and families. It is essential that you have demonstrable knowledge, experience and skill in social work assessments. The ability to write clear and concise reports, to maintain case records and to fulfil administrative requirements is essential. You will have a recognised Social Work qualification (e.g. CQSW, CSS, DipSW, Degree in Social Work) and be registered with Social Work England. You should also have an enhanced DBS check. You should also be able to drive and have access to a car. 4Recruitment Services is a specialist recruitment agency for Qualified Social Workers and HealthCare Professionals. We offer: An excellent referral scheme of £250 for each successfully placed referral HCPC certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer...... click apply for full job details
Aug 04, 2020
Seasonal
We are looking for an experienced social worker who can manage a complex case load on an area team including case proceedings, court work, child in need and child protection experience of 3 years or more. The First Response Team are looking for a social worker to screen contacts and to be able to apply the threshold of need and make decisions as to the best response for the families. You will be able to undertake detailed holistic assessment of children, young people and their families. The ability to write clear and concise reports, to maintain case records and to fulfil administrative requirements is essential. You will need to be able to work in an unpredictable environment and confidently assess risk and children's needs as well as be able to prioritise, meet deadlines and problem solve on a daily basis. Shift times may vary Temp contract Pay rate - £30ph Key Responsibilities To safeguard vulnerable children and support them to achieve their full potential, living within their family if safe to do so To provide high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience To comply with legislation, statutory guidance and local policies and procedures. Experience/Knowledge/Qualification We are looking for someone who can adopt an innovative approach to supporting children's social care and ensure continuity of care to our vulnerable service users. You will need to be experienced in undertaking child and family assessments and have significant experience of working with children and young people in care as a practitioner. You will have a thorough understanding of key legislation, regulations, guidance and frameworks as well as experience of multi-agency working in relation to meeting children, young people and family needs paying full regard to information sharing protocols and best practice. You will have knowledge and experience of preventing escalation of need and the application of early help offer/services to children and families. It is essential that you have demonstrable knowledge, experience and skill in social work assessments. The ability to write clear and concise reports, to maintain case records and to fulfil administrative requirements is essential. You will have a recognised Social Work qualification (e.g. CQSW, CSS, DipSW, Degree in Social Work) and be registered with Social Work England. You should also have an enhanced DBS check. You should also be able to drive and have access to a car. 4Recruitment Services is a specialist recruitment agency for Qualified Social Workers and HealthCare Professionals. We offer: An excellent referral scheme of £250 for each successfully placed referral HCPC certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer...... click apply for full job details
Are you a motivated individual with excellent people skills? We have an exciting opportunity to join us as an IT Service Desk Team Leader based out of our central Leeds office. As an IT Service Desk Team Leader you'll be responsible for ensuring that the service desk team are adhering to SLA's and providing excellent customer service to colleagues across the society. Working in a fast-paced busy environment you will ensure that the team are motivated and resolve tickets in line with SLA's whilst delivering an excellent customer experience; you'll manage escalations from start to finish, complete monthly performance reports and identify recurring problems and trends, assisting in their resolution. What are we looking for? Previous experience of leading or managing a team within a support environment A proven track record of working within an IT Service Desk ITIL experience Self-motivated with excellent organisational skills Strong communication and problem resolution ability Good MS-Office and Excel Why is Leeds Building Society a great place to work? We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home. We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a 'one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers. We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do. Interested in applying? Click "Please Apply" below. Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us...... click apply for full job details
Aug 04, 2020
Seasonal
Are you a motivated individual with excellent people skills? We have an exciting opportunity to join us as an IT Service Desk Team Leader based out of our central Leeds office. As an IT Service Desk Team Leader you'll be responsible for ensuring that the service desk team are adhering to SLA's and providing excellent customer service to colleagues across the society. Working in a fast-paced busy environment you will ensure that the team are motivated and resolve tickets in line with SLA's whilst delivering an excellent customer experience; you'll manage escalations from start to finish, complete monthly performance reports and identify recurring problems and trends, assisting in their resolution. What are we looking for? Previous experience of leading or managing a team within a support environment A proven track record of working within an IT Service Desk ITIL experience Self-motivated with excellent organisational skills Strong communication and problem resolution ability Good MS-Office and Excel Why is Leeds Building Society a great place to work? We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home. We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a 'one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers. We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do. Interested in applying? Click "Please Apply" below. Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us...... click apply for full job details
Healthcare Assistants/Support Workers - Southport Exceptional Pay MCL Resourcing is looking for experienced Healthcare Assistants/Support Workers to provide exceptional care to clients within local Residential and Nursing homes in Southport and surrounding areas. We have work for Healthcare Assistants at a variety of establishments in Southport and the surrounding areas. Do you have a natural friendliness and ability to engage with service users? Do you live in Southport or able to get to Southport by public transport or own transport? Do you want competitive rates of pay, paid holidays and free training to enhance your career development? If you answer yes to the above, then you could be the kind of person we are looking for to join our team! Hours: Flexible working hours to suit your needs Full or part-time Early, late, short and/or long day and night shifts Various locations or set working location Requirements: Care experience is essential Complete our mandatory training modules 6 months experience within the past year Require 2 professional references Undertake a DBS (terms apply) Ideally, must hold a full driving license or live local to the area You must have the right to work within the UK An enhanced DBS check will be required. In return you will receive: Excellent rates of pay Weekly pay Holiday pay Flexible Hours Regular incentives Staff pension Free uniform Free training Full career development support Refer a friend scheme (£50 each time you refer a friend, terms apply) About us MCL Resourcing is a reputable company established in 1999 based in the Northwest with a network of branches. We are committed to supporting our team to ensure they have the right skills to perform their role and further professional development. MCL Resourcing is a growing company with a variety of opportunity for career progression. MCL Resourcing confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, color, age, disability or sexual orientation...... click apply for full job details
Aug 04, 2020
Seasonal
Healthcare Assistants/Support Workers - Southport Exceptional Pay MCL Resourcing is looking for experienced Healthcare Assistants/Support Workers to provide exceptional care to clients within local Residential and Nursing homes in Southport and surrounding areas. We have work for Healthcare Assistants at a variety of establishments in Southport and the surrounding areas. Do you have a natural friendliness and ability to engage with service users? Do you live in Southport or able to get to Southport by public transport or own transport? Do you want competitive rates of pay, paid holidays and free training to enhance your career development? If you answer yes to the above, then you could be the kind of person we are looking for to join our team! Hours: Flexible working hours to suit your needs Full or part-time Early, late, short and/or long day and night shifts Various locations or set working location Requirements: Care experience is essential Complete our mandatory training modules 6 months experience within the past year Require 2 professional references Undertake a DBS (terms apply) Ideally, must hold a full driving license or live local to the area You must have the right to work within the UK An enhanced DBS check will be required. In return you will receive: Excellent rates of pay Weekly pay Holiday pay Flexible Hours Regular incentives Staff pension Free uniform Free training Full career development support Refer a friend scheme (£50 each time you refer a friend, terms apply) About us MCL Resourcing is a reputable company established in 1999 based in the Northwest with a network of branches. We are committed to supporting our team to ensure they have the right skills to perform their role and further professional development. MCL Resourcing is a growing company with a variety of opportunity for career progression. MCL Resourcing confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, color, age, disability or sexual orientation...... click apply for full job details
IT Platform Support Team Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Platform Team Lead Clayton-le-Moors, Accrington To £60,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio Retail Ltd, we are constantly evolving to meet our customers' needs and we now have an opportunity for an IT Platform Team Lead, based in Clayton-le-Moors, Accrington. As IT Platform Team lead you will be responsible for managing and develop capability within the Platform Support Team to deliver against agreed service levels, adhere to service and operational transition processes whilst ensuring IT platforms remain patched, compliant, resilient, and capacity planned. Key accountabilities Ensuring effective service and operational transition into business as usual on behalf of the Platform Support Team. Effectively manage the 24/7 Platform Support Team aligned to agreed service levels for all business platforms. Adhering to and improving operational processes to reduce effort and maximise automation and efficiencies. Leading and driving the development of the team, where the performance and potential of people is maximised. Ensure departmental resourcing is effectively managed and costs are in line with budget. Who are we looking for? Previous experience of IT Platform Management covering multiple technical disciplines (Windows / UNIX / Linux etc) Appropriate professional qualifications and experience. Experience of Service and Operational Transition principles. Ability to deliver in a fast-paced and dynamic environment. Experience in effectively managing a range of tasks and priorities, simultaneously. Ability to forward plan and effectively forecast required resource. Ability to build string relationships with stakeholders. Ability to build and lead a high performing team. Experience of setting objectives and performance management. Strong data analysis and management skills. Excellent critical thinking and troubleshooting skills. Confident and resilient. Excellent communication, interpersonal skills, and presence. Proven ability to drive improvement initiatives. Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
Aug 04, 2020
Full time
IT Platform Support Team Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Platform Team Lead Clayton-le-Moors, Accrington To £60,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio Retail Ltd, we are constantly evolving to meet our customers' needs and we now have an opportunity for an IT Platform Team Lead, based in Clayton-le-Moors, Accrington. As IT Platform Team lead you will be responsible for managing and develop capability within the Platform Support Team to deliver against agreed service levels, adhere to service and operational transition processes whilst ensuring IT platforms remain patched, compliant, resilient, and capacity planned. Key accountabilities Ensuring effective service and operational transition into business as usual on behalf of the Platform Support Team. Effectively manage the 24/7 Platform Support Team aligned to agreed service levels for all business platforms. Adhering to and improving operational processes to reduce effort and maximise automation and efficiencies. Leading and driving the development of the team, where the performance and potential of people is maximised. Ensure departmental resourcing is effectively managed and costs are in line with budget. Who are we looking for? Previous experience of IT Platform Management covering multiple technical disciplines (Windows / UNIX / Linux etc) Appropriate professional qualifications and experience. Experience of Service and Operational Transition principles. Ability to deliver in a fast-paced and dynamic environment. Experience in effectively managing a range of tasks and priorities, simultaneously. Ability to forward plan and effectively forecast required resource. Ability to build string relationships with stakeholders. Ability to build and lead a high performing team. Experience of setting objectives and performance management. Strong data analysis and management skills. Excellent critical thinking and troubleshooting skills. Confident and resilient. Excellent communication, interpersonal skills, and presence. Proven ability to drive improvement initiatives. Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at BMW Maidenhead. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.
Aug 04, 2020
Full time
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at BMW Maidenhead. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.
Trainee Service Engineer (Multi-Skilled) £16,000 - £19,000 + Training + Progression + Overtime + Company Benefits Sandbach, Cheshire (Commutable from: Crewe, Congleton, Nantwich, Northwich, Macclesfield, Winsford, Middlewich, Kidsgrove) Are you a Trainee Service Engineer with an electrical and mechanical understanding looking to take the first steps in your career with a company that will provide you with extensive training so you can progress as a Field Service Engineer? On offer is the opportunity to develop your current skillset through extensive training so you can progress your career. You will receive full industry training and have continuous focus on your development through dedicated Electrical and Mechanical skills training. In this role you will be servicing machinery on site using your electrical and mechanical skillset. You could be expected to travel to UK and Ireland to customers site. Candidates from the forces are encouraged to apply. This role would suit a Trainee Service Engineer looking to establish themselves within a company that are offering extensive training allowing you to progress as a Service Engineer. The role: * Servicing mechanical and electrical machinery * Extensive training to develop your career * UK wide travel depending on customers site and workload The person: * Trainee Service Engineer, Mechanical or Electrical or Forces background * Enthusiastic and willing to learn * Looking to progress as a Service Engineer Keywords: Trainee Service Engineer, Trainee, Mechanical, Electrical, Service, Maintenance, Machinery, NVQ, apprenticeship, HNC, Forces, Army, Navy, RAF, Sandbach, Cheshire, Crewe, Congleton, Nantwich, Northwich, Macclesfield, Winsford, Middlewich, Kidsgrove To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment...... click apply for full job details
Aug 04, 2020
Full time
Trainee Service Engineer (Multi-Skilled) £16,000 - £19,000 + Training + Progression + Overtime + Company Benefits Sandbach, Cheshire (Commutable from: Crewe, Congleton, Nantwich, Northwich, Macclesfield, Winsford, Middlewich, Kidsgrove) Are you a Trainee Service Engineer with an electrical and mechanical understanding looking to take the first steps in your career with a company that will provide you with extensive training so you can progress as a Field Service Engineer? On offer is the opportunity to develop your current skillset through extensive training so you can progress your career. You will receive full industry training and have continuous focus on your development through dedicated Electrical and Mechanical skills training. In this role you will be servicing machinery on site using your electrical and mechanical skillset. You could be expected to travel to UK and Ireland to customers site. Candidates from the forces are encouraged to apply. This role would suit a Trainee Service Engineer looking to establish themselves within a company that are offering extensive training allowing you to progress as a Service Engineer. The role: * Servicing mechanical and electrical machinery * Extensive training to develop your career * UK wide travel depending on customers site and workload The person: * Trainee Service Engineer, Mechanical or Electrical or Forces background * Enthusiastic and willing to learn * Looking to progress as a Service Engineer Keywords: Trainee Service Engineer, Trainee, Mechanical, Electrical, Service, Maintenance, Machinery, NVQ, apprenticeship, HNC, Forces, Army, Navy, RAF, Sandbach, Cheshire, Crewe, Congleton, Nantwich, Northwich, Macclesfield, Winsford, Middlewich, Kidsgrove To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment...... click apply for full job details
About the role BMW Swansea has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as a competitive salary and bonus you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.
Aug 04, 2020
Full time
About the role BMW Swansea has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as a competitive salary and bonus you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.
We're looking for a candidate to fill this position in an exciting company. Maintaining a strong understanding of the company's business, capabilities, products and processes Working with the service areas of the business to constantly refine their services and refine their ways of working to ensure they create value, are commercially alert and stay relevant to clients Holding a thorough knowledge of each client and ensuring that knowledge is taught and understood by each respective client team Creating transparency of client information through the ownership and continuous development of Client Development Plans and Clients Status Reports. These will provide updates on; financials, work-in-progress, opportunities, threats and issues for each client. These will ensure client work is performing based on individual and overall success metrics identified Assuming direct strategic involvement on clients as appropriate and acting as a point of escalation for the client team Ensuring that financial reports, such as the Invoice Tracker are maintained with accurate and up-to-date information, whilst supporting the Senior Leadership Team in steering the annual forecasting process Managing PDPs for specific members of the client team, providing effective mentoring and coaching, shaping training requirements for each individual as appropriate Controlling client team resource effectively and profitably, ensuring individual client teams are suitably resourced and performing well Continually and consistently demonstrating their core values: Courage Over Comfort, Creative Spirit and More Than Me You will need to have experience working with global clients and stakeholder management at both international and local levels. Premium brand experience, complex digital transformation and a proven track-record of successful growth with multi-million-pound accounts are also key. Being digitally fluent should be a given, as is being a pro-active problem-solver that can collaborate with large teams at pace. Client-side experience and perspective would be an added bonus.
Aug 04, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Maintaining a strong understanding of the company's business, capabilities, products and processes Working with the service areas of the business to constantly refine their services and refine their ways of working to ensure they create value, are commercially alert and stay relevant to clients Holding a thorough knowledge of each client and ensuring that knowledge is taught and understood by each respective client team Creating transparency of client information through the ownership and continuous development of Client Development Plans and Clients Status Reports. These will provide updates on; financials, work-in-progress, opportunities, threats and issues for each client. These will ensure client work is performing based on individual and overall success metrics identified Assuming direct strategic involvement on clients as appropriate and acting as a point of escalation for the client team Ensuring that financial reports, such as the Invoice Tracker are maintained with accurate and up-to-date information, whilst supporting the Senior Leadership Team in steering the annual forecasting process Managing PDPs for specific members of the client team, providing effective mentoring and coaching, shaping training requirements for each individual as appropriate Controlling client team resource effectively and profitably, ensuring individual client teams are suitably resourced and performing well Continually and consistently demonstrating their core values: Courage Over Comfort, Creative Spirit and More Than Me You will need to have experience working with global clients and stakeholder management at both international and local levels. Premium brand experience, complex digital transformation and a proven track-record of successful growth with multi-million-pound accounts are also key. Being digitally fluent should be a given, as is being a pro-active problem-solver that can collaborate with large teams at pace. Client-side experience and perspective would be an added bonus.
We're looking for a candidate to fill this position in an exciting company. The role is strategy focused on claims excellence, performance improvement and building out core capabilities and provides exposure to the C-Suite. We are looking to recruit an experienced claims manager with claims management and leadership experience to lead a UK Claims Department based in London. This division provides claims services across complex insurance portfolios and is an integral part of a global Claims organisation. The role is strategy focused on claims excellence, performance improvement and building out core capabilities and provides exposure to the C-Suite. Detailed knowledge of the UK Insurance, experience with UK regulators desired ACII or similar qualification, legal degree an advantage Excellent leadership experience as well as hands on technical competence Experience managing large international GI as well as reinsurance claims. Strong communication skills
Aug 04, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. The role is strategy focused on claims excellence, performance improvement and building out core capabilities and provides exposure to the C-Suite. We are looking to recruit an experienced claims manager with claims management and leadership experience to lead a UK Claims Department based in London. This division provides claims services across complex insurance portfolios and is an integral part of a global Claims organisation. The role is strategy focused on claims excellence, performance improvement and building out core capabilities and provides exposure to the C-Suite. Detailed knowledge of the UK Insurance, experience with UK regulators desired ACII or similar qualification, legal degree an advantage Excellent leadership experience as well as hands on technical competence Experience managing large international GI as well as reinsurance claims. Strong communication skills
Lord Accounting & Finance
Birmingham, Staffordshire
We're looking for a candidate to fill this position in an exciting company. Analysing and assessing current and future adult social care demand Engaging the provider market Deducing and advising on the implications of the split of commissioned services and those delivered in-house Strengthening our client's commissioning, performance management and quality assurance function To be successful you will not only be an outstanding communicator who can develop relationships with a broad range of stakeholders (from colleagues through to representative of the provider market, and elected members); you will also be a persuasive influencer who can drive change to improve outcomes for service users and residents.
Aug 04, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Analysing and assessing current and future adult social care demand Engaging the provider market Deducing and advising on the implications of the split of commissioned services and those delivered in-house Strengthening our client's commissioning, performance management and quality assurance function To be successful you will not only be an outstanding communicator who can develop relationships with a broad range of stakeholders (from colleagues through to representative of the provider market, and elected members); you will also be a persuasive influencer who can drive change to improve outcomes for service users and residents.
Customer Service Supervisor Who you gonna call? Ghostbusters! Just kidding! We turn to our Customer Service Supervisors when we need advice and leadership. Our Customer Service Supervisors lead and manage a team of Customer Service Assistants, making sure they know what they're doing from shift to shift and making sure that our clients are happy when they dine with us. As this is an exciting, brand new site, we're looking for enthusiastic individuals to lead the way and make sure that we're exceeding our client's expectations through providing outstanding customer service and food services on site! Job Description Customer Service Supervisor - Weekends - Evenings £4,214 per annum 8 hours per week Flexibility is needed and overtime is available Compass exclusive offers on PerksAtWork Access to a wide range of programs to train and develop you Pension contribution START DATE OF 14TH SEPTEMBER More about the role: This is an exciting role on a brand new site working with an extremely well-known household name. The Customer Service Supervisor role is a senior position for an experienced Team Leader or Supervisor that has led a team previously. This is a highly sought-after opportunity where you will be responsible for a team of Customer Service Assistants. No two days will be the same and there's always tasks to complete, but first and foremost, the purpose of the Customer Service Supervisor is to ensure the team is delivering the best food service as possible! Who you are: We'd be over the moon if you hold Customer Service Supervisor experience, however, we'll also take someone that has Team Leader or previous leadership experience. If you have catering or hospitality experience, amazing! If not, that's fine, just be sure to wear comfy shoes as the shifts are busy and you'll be constantly on the move! Who we are: As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you. Apply now and join the family! We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. Eurest , part of Compass Group UK and Ireland, prides itself on creating contemporary foodservice solutions from the tea-room to the boardroom - and everything in between - for business and workplace industry clients. We bring exceptional culinary creativity and flair, style and hospitality to employee restaurants, cafés and executive dining rooms. Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience...... click apply for full job details
Aug 03, 2020
Full time
Customer Service Supervisor Who you gonna call? Ghostbusters! Just kidding! We turn to our Customer Service Supervisors when we need advice and leadership. Our Customer Service Supervisors lead and manage a team of Customer Service Assistants, making sure they know what they're doing from shift to shift and making sure that our clients are happy when they dine with us. As this is an exciting, brand new site, we're looking for enthusiastic individuals to lead the way and make sure that we're exceeding our client's expectations through providing outstanding customer service and food services on site! Job Description Customer Service Supervisor - Weekends - Evenings £4,214 per annum 8 hours per week Flexibility is needed and overtime is available Compass exclusive offers on PerksAtWork Access to a wide range of programs to train and develop you Pension contribution START DATE OF 14TH SEPTEMBER More about the role: This is an exciting role on a brand new site working with an extremely well-known household name. The Customer Service Supervisor role is a senior position for an experienced Team Leader or Supervisor that has led a team previously. This is a highly sought-after opportunity where you will be responsible for a team of Customer Service Assistants. No two days will be the same and there's always tasks to complete, but first and foremost, the purpose of the Customer Service Supervisor is to ensure the team is delivering the best food service as possible! Who you are: We'd be over the moon if you hold Customer Service Supervisor experience, however, we'll also take someone that has Team Leader or previous leadership experience. If you have catering or hospitality experience, amazing! If not, that's fine, just be sure to wear comfy shoes as the shifts are busy and you'll be constantly on the move! Who we are: As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you. Apply now and join the family! We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. Eurest , part of Compass Group UK and Ireland, prides itself on creating contemporary foodservice solutions from the tea-room to the boardroom - and everything in between - for business and workplace industry clients. We bring exceptional culinary creativity and flair, style and hospitality to employee restaurants, cafés and executive dining rooms. Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience...... click apply for full job details
Why you want to work here: We are Linnworks, a leading SaaS company with a UK market-leading product for eCommerce back-office automation. By market-leading, we really do mean the market leader. We are the biggest and most technologically advanced system out there without a doubt, and we have the vision to make it a world-leading business system. Due to expansion, we now have new opportunities in our Chichester and London offices. We're a great employer, we work hard and we play hard and we like to pay it forward. We offer great benefits, a fun environment to work in and our teammates are the best! Check us out on LinkedIn and Glassdoor. Why we want you to work here: You are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won't settle for mediocrity anywhere along the way. You don't sit around and wait to be told what to do. You take the initiative and find creative ways to get work done. You're a great team player. You're open minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to create an exceptional customer experience. What you'll be doing: This role will have responsibility for leading the Customer Success function to drive successful customer outcomes for Linnworks. In this role, you will partner internally with Sales, Onboarding,Technical Support, Product and Engineering to develop effective and efficient process improvements to support the solution we deliver, ensuring exceptional customer satisfaction and a seamless customer journey. You will be responsible for ensuring world-class customer retention metrics, NPS scores and account management of 4000+ SMB and Enterprise customers. This role reports to the Director of Customer Operations. Other responsibilities include: Responsible for ensuring customer success strategy positively influences account development through higher product adoption, increased customer satisfaction, greater retention and improved customer health scores Leading a diverse team of early career and experienced Customer Success Managers and Technical Account Managers through high growth with a customer base of business customers across small, mid, enterprise, and strategic customer segments Defining operational metrics, establishing a system and cadence for tracking and reporting whilst using the data to drive continuous process improvement through the customer journey Identifying opportunities for expansion within customer base and continually seeking ways to help customers get the best from the Linnworks platform Building strong relationships at a senior level with key stakeholders in within large enterprise companies Providing key input on prioritization of product roadmap by being close to customers and understanding their evolving needs Accountable for line management of assigned staff ensuring goals are actively reviewed during 1:1s and documented ensuring successes are celebrated and development areas are discussed and agreed Required experience for the role: To succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs and bridging their requirements with our product management and expert services to deliver valued solutions. You will accelerate growth whilst offering an unrivalled customer experience. Significant experience leading customer success teams in high growth SaaS companies Experience implementing an effective Customer Journey and CS Playbook Expert knowledge of industry best practices necessary for designing scalable, and maintainable services solutions Demonstrate ability to use data to drive change in a fast pace, growing organization, a great change leader, customer obsessed, metrics, and data driven Very strong communication and planning skills with the ability to manage very demanding customers in escalation and support situations. Clear presentation, written, verbal, and interpersonal communication skills are a must Sense of urgency to accomplish things quickly and an ability to prioritize multiple tasks and deal with unforeseen circumstances Strong Technical acumen is a must. Must be commercially savvy with strong listening skills Track record in ability to identify new opportunities, and to translate customer business pain-points to value proposition and to unlock value E-commerce experience is a massive plus and experience working in a fast paced, high growth tech business or start up is a major asset Sounds interesting? Click the APPLY button now. Candidates with previous experience in or job titles including; Customer Success, Account Director, Customer Success Director, Customer Experience Manager, Head of Customer Experience, Client Success Manager, Head of Client Success may also be considered for this role...... click apply for full job details
Aug 03, 2020
Full time
Why you want to work here: We are Linnworks, a leading SaaS company with a UK market-leading product for eCommerce back-office automation. By market-leading, we really do mean the market leader. We are the biggest and most technologically advanced system out there without a doubt, and we have the vision to make it a world-leading business system. Due to expansion, we now have new opportunities in our Chichester and London offices. We're a great employer, we work hard and we play hard and we like to pay it forward. We offer great benefits, a fun environment to work in and our teammates are the best! Check us out on LinkedIn and Glassdoor. Why we want you to work here: You are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won't settle for mediocrity anywhere along the way. You don't sit around and wait to be told what to do. You take the initiative and find creative ways to get work done. You're a great team player. You're open minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to create an exceptional customer experience. What you'll be doing: This role will have responsibility for leading the Customer Success function to drive successful customer outcomes for Linnworks. In this role, you will partner internally with Sales, Onboarding,Technical Support, Product and Engineering to develop effective and efficient process improvements to support the solution we deliver, ensuring exceptional customer satisfaction and a seamless customer journey. You will be responsible for ensuring world-class customer retention metrics, NPS scores and account management of 4000+ SMB and Enterprise customers. This role reports to the Director of Customer Operations. Other responsibilities include: Responsible for ensuring customer success strategy positively influences account development through higher product adoption, increased customer satisfaction, greater retention and improved customer health scores Leading a diverse team of early career and experienced Customer Success Managers and Technical Account Managers through high growth with a customer base of business customers across small, mid, enterprise, and strategic customer segments Defining operational metrics, establishing a system and cadence for tracking and reporting whilst using the data to drive continuous process improvement through the customer journey Identifying opportunities for expansion within customer base and continually seeking ways to help customers get the best from the Linnworks platform Building strong relationships at a senior level with key stakeholders in within large enterprise companies Providing key input on prioritization of product roadmap by being close to customers and understanding their evolving needs Accountable for line management of assigned staff ensuring goals are actively reviewed during 1:1s and documented ensuring successes are celebrated and development areas are discussed and agreed Required experience for the role: To succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs and bridging their requirements with our product management and expert services to deliver valued solutions. You will accelerate growth whilst offering an unrivalled customer experience. Significant experience leading customer success teams in high growth SaaS companies Experience implementing an effective Customer Journey and CS Playbook Expert knowledge of industry best practices necessary for designing scalable, and maintainable services solutions Demonstrate ability to use data to drive change in a fast pace, growing organization, a great change leader, customer obsessed, metrics, and data driven Very strong communication and planning skills with the ability to manage very demanding customers in escalation and support situations. Clear presentation, written, verbal, and interpersonal communication skills are a must Sense of urgency to accomplish things quickly and an ability to prioritize multiple tasks and deal with unforeseen circumstances Strong Technical acumen is a must. Must be commercially savvy with strong listening skills Track record in ability to identify new opportunities, and to translate customer business pain-points to value proposition and to unlock value E-commerce experience is a massive plus and experience working in a fast paced, high growth tech business or start up is a major asset Sounds interesting? Click the APPLY button now. Candidates with previous experience in or job titles including; Customer Success, Account Director, Customer Success Director, Customer Experience Manager, Head of Customer Experience, Client Success Manager, Head of Client Success may also be considered for this role...... click apply for full job details
Deskside Support Team Leader Permanent - Full time (36 hours) £36,950 - £46,961 per annum Central London About us We're the independent regulator of the UK's 700,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities. About the role This is the opportunity to join a dynamic team supporting c800 staff at a time of great change in the organisation and the opportunity to learn. You will lead the Deskside Support, 2nd line team in providing effective service support and exceptional customer service. This role is 50% technical hands on support and 50% management, you will be managing a team of three Deskside Analysts. About you It is essential that you are ITIL certified Proven track record in a service management role in an ICT department Demonstrable experience of ICT support and break fix Experience of incident, problem and change management processes and the tracking of such using ITSM software tools Ability to prioritise, plan and organise own workload and the workload of others to meet deadlines and performance targets. Strong focus on customer service where the user/stakeholder experience was key. Why work for the NMC? Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page. To apply For more information about the role please read the job description and the person specification. Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification. Please note that incomplete applications will not be considered. For any application related queries please contact Closing date for completed applications: Mondat 3 August at 23:59pm Interview Date: 17-21 August 2020 The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer. Working life doesn't always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity. We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME)...... click apply for full job details
Aug 03, 2020
Full time
Deskside Support Team Leader Permanent - Full time (36 hours) £36,950 - £46,961 per annum Central London About us We're the independent regulator of the UK's 700,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities. About the role This is the opportunity to join a dynamic team supporting c800 staff at a time of great change in the organisation and the opportunity to learn. You will lead the Deskside Support, 2nd line team in providing effective service support and exceptional customer service. This role is 50% technical hands on support and 50% management, you will be managing a team of three Deskside Analysts. About you It is essential that you are ITIL certified Proven track record in a service management role in an ICT department Demonstrable experience of ICT support and break fix Experience of incident, problem and change management processes and the tracking of such using ITSM software tools Ability to prioritise, plan and organise own workload and the workload of others to meet deadlines and performance targets. Strong focus on customer service where the user/stakeholder experience was key. Why work for the NMC? Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page. To apply For more information about the role please read the job description and the person specification. Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification. Please note that incomplete applications will not be considered. For any application related queries please contact Closing date for completed applications: Mondat 3 August at 23:59pm Interview Date: 17-21 August 2020 The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer. Working life doesn't always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity. We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME)...... click apply for full job details
About Us Formed in 1987 we have grown over the past 30 years to establish ourselves as the UK's leading Independent Service Provider in our Industry. With our Head Office in Blantyre Glasgow, alongside our 2 other depots, we offer a true UK wide service coverage - with unrivaled response times and market leading systems and service levels. Job Purpose As a Field Service Engineer you will carry out all manners of repairs, maintenance, installations and refurbishment to customer shopping trolleys and associated equipment - across the UK for many of the top UK food retailers. About the Role This role suits individuals who like to travel, work at various towns and cities across the UK, meeting lots of different people, great customer skills, good problem solver, enjoys working with hand tools, a keen eye for detail and safety quality and a positive attitude to the job. This is a fantastic opportunity for a motivated, enthusiastic and driven individual. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business. Overview - Trainee This skill and grading level consists of the following criteria: First 12 x weeks basic training (can be extended dependant on training undertaken and speed of learning). Always accompanied by the Training Manager or alternatively a fully qualified Grade 3 or Grade 4 FSE. Requirements A basic knowledge and experience of hand and power tools are essential. Must have full UK driving licence and van driving experience is preferred. Travelling and on-site working experience is also beneficial. Must be self motivated and keen to learn and progress. You will also be required to spend nights away from home, covering jobs at various locations. You will be required to utilise a Sleeper Van when working away from home where a hotel is not available. You will be hard working, motivated, a good problem solver, have great customer service and a basic understanding of engineering principals. CSCS card, First Aid and Manual Handling certifications are also beneficial. Hours of Work You will be required to work 40 hours per week, Monday - Friday, 6.30am - 3.30pm. Pay & Benefits Salary - Potential earnings of £25,000 plus per annum for a Trainee Trainee - £8.72 per hour Grade 1 - £8.93 per hour Grade 2 - £9.44 per hour Grade 3 - £9.95 per hour Grade 4 - Training and Quality Supervisor - £10.46 per hour Starting hourly rate of £8.72 per hour - changing to an overtime rate of time and 1/3 per hour after 40 hours worked. Working Away from Home 'Anti-social' overnight payment of £15 per overnight when in a hotel and £20 per overnight when utilising the sleeper van. Expenses of £20 per overnight for breakfast and dinner. After 6 months service, you can enrol in the Company Health Care Plan which comes with multiple benefits including gym membership discounts, clothing, food & drink, healthy living, free health checks and free cinema tickets etc...... click apply for full job details
Aug 03, 2020
Full time
About Us Formed in 1987 we have grown over the past 30 years to establish ourselves as the UK's leading Independent Service Provider in our Industry. With our Head Office in Blantyre Glasgow, alongside our 2 other depots, we offer a true UK wide service coverage - with unrivaled response times and market leading systems and service levels. Job Purpose As a Field Service Engineer you will carry out all manners of repairs, maintenance, installations and refurbishment to customer shopping trolleys and associated equipment - across the UK for many of the top UK food retailers. About the Role This role suits individuals who like to travel, work at various towns and cities across the UK, meeting lots of different people, great customer skills, good problem solver, enjoys working with hand tools, a keen eye for detail and safety quality and a positive attitude to the job. This is a fantastic opportunity for a motivated, enthusiastic and driven individual. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business. Overview - Trainee This skill and grading level consists of the following criteria: First 12 x weeks basic training (can be extended dependant on training undertaken and speed of learning). Always accompanied by the Training Manager or alternatively a fully qualified Grade 3 or Grade 4 FSE. Requirements A basic knowledge and experience of hand and power tools are essential. Must have full UK driving licence and van driving experience is preferred. Travelling and on-site working experience is also beneficial. Must be self motivated and keen to learn and progress. You will also be required to spend nights away from home, covering jobs at various locations. You will be required to utilise a Sleeper Van when working away from home where a hotel is not available. You will be hard working, motivated, a good problem solver, have great customer service and a basic understanding of engineering principals. CSCS card, First Aid and Manual Handling certifications are also beneficial. Hours of Work You will be required to work 40 hours per week, Monday - Friday, 6.30am - 3.30pm. Pay & Benefits Salary - Potential earnings of £25,000 plus per annum for a Trainee Trainee - £8.72 per hour Grade 1 - £8.93 per hour Grade 2 - £9.44 per hour Grade 3 - £9.95 per hour Grade 4 - Training and Quality Supervisor - £10.46 per hour Starting hourly rate of £8.72 per hour - changing to an overtime rate of time and 1/3 per hour after 40 hours worked. Working Away from Home 'Anti-social' overnight payment of £15 per overnight when in a hotel and £20 per overnight when utilising the sleeper van. Expenses of £20 per overnight for breakfast and dinner. After 6 months service, you can enrol in the Company Health Care Plan which comes with multiple benefits including gym membership discounts, clothing, food & drink, healthy living, free health checks and free cinema tickets etc...... click apply for full job details
Job purpose Your core role and focus is all about maintaining the companies systems and infrastructure, ensuring reliability, availability, security, fitness for purpose and good performance. Ensure that a high level of system uptime is maintained with minimum disruption to the business and implementation of preventative measures to reduce any downtime. You will be accountable for: Technical Support - circa 50% Level 3 support of IT technical issues and problem resolution Providing assurance to technical services provided by 3rd party managed service providers (e.g. Richo Panasonic, 848 etc). Ensure that technical support provided by managed service providers is fit for purpose as directed by Senior Infrastructure Manager. Incident Management Act as final point of internal escalation for incident resolution and provide input in to resolutions Act as the gate keeper for internal service levels and improvements as direct by the Senior Infrastructure Manager Act has Technical Lead when required for Major Incidents. (e.g. out of hours escalation owning immediate responses) Project and programme influence Provide detailed specifications to technical project requirements. Seek proactive opportunities to make suggestions on delivery of technical solutions and capacity e.g. on business wide projects Work with the architecture team and wider business stakeholders to implement architecture proposed solutions Capacity Monitor system capacity measures and report of current states such as availability, performance in line with required KPI's for SMT visibility Provide trend reporting to predict capacity requirements Provide insight to incident root cause analysis by using a variety of different data Project - circa 40% Provide technical support to project planning and delivery for IT infrastructure requirements Act as technical service lead to aid the implementation of new IT infrastructure Ensure all changes to the IT infrastructure following Service management Processes & Industry best practices Reporting - circa 10% Conducting periodic reviews (weekly/monthly) with key stakeholders and management of 3rd party resources on system usage to develop planning, early indication of failures etc Provide key dashboards that keep senior stakeholders and management updated on current performance and provide recommendations where appropriate Knowledge & Experience: Experience of working in business wide projects Significant experience in a senior technical position Significant experience using managed services Significant experience working with project design and implementation as a technical expert Significant previous experience working in a L3 service model Technical & People Skills: Desktop Windows 7/10 Office 2016/O365 2008/2012/2016 Server Active Directory O365 Exchange environments TCP/IP protocol and Windows infrastructure services (DHCP, WINS, DNS etc...... click apply for full job details
Aug 03, 2020
Full time
Job purpose Your core role and focus is all about maintaining the companies systems and infrastructure, ensuring reliability, availability, security, fitness for purpose and good performance. Ensure that a high level of system uptime is maintained with minimum disruption to the business and implementation of preventative measures to reduce any downtime. You will be accountable for: Technical Support - circa 50% Level 3 support of IT technical issues and problem resolution Providing assurance to technical services provided by 3rd party managed service providers (e.g. Richo Panasonic, 848 etc). Ensure that technical support provided by managed service providers is fit for purpose as directed by Senior Infrastructure Manager. Incident Management Act as final point of internal escalation for incident resolution and provide input in to resolutions Act as the gate keeper for internal service levels and improvements as direct by the Senior Infrastructure Manager Act has Technical Lead when required for Major Incidents. (e.g. out of hours escalation owning immediate responses) Project and programme influence Provide detailed specifications to technical project requirements. Seek proactive opportunities to make suggestions on delivery of technical solutions and capacity e.g. on business wide projects Work with the architecture team and wider business stakeholders to implement architecture proposed solutions Capacity Monitor system capacity measures and report of current states such as availability, performance in line with required KPI's for SMT visibility Provide trend reporting to predict capacity requirements Provide insight to incident root cause analysis by using a variety of different data Project - circa 40% Provide technical support to project planning and delivery for IT infrastructure requirements Act as technical service lead to aid the implementation of new IT infrastructure Ensure all changes to the IT infrastructure following Service management Processes & Industry best practices Reporting - circa 10% Conducting periodic reviews (weekly/monthly) with key stakeholders and management of 3rd party resources on system usage to develop planning, early indication of failures etc Provide key dashboards that keep senior stakeholders and management updated on current performance and provide recommendations where appropriate Knowledge & Experience: Experience of working in business wide projects Significant experience in a senior technical position Significant experience using managed services Significant experience working with project design and implementation as a technical expert Significant previous experience working in a L3 service model Technical & People Skills: Desktop Windows 7/10 Office 2016/O365 2008/2012/2016 Server Active Directory O365 Exchange environments TCP/IP protocol and Windows infrastructure services (DHCP, WINS, DNS etc...... click apply for full job details
Job Title: Team Leader / Senior Support Worker Location : Luton, LU2 Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Luton, LU2. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details
Aug 03, 2020
Full time
Job Title: Team Leader / Senior Support Worker Location : Luton, LU2 Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Luton, LU2. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details
Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'. So where do our Apprenticeship Trainer's fit in? Work-based learning provides learners an opportunity to learn and apply academic and technical skills in real life work experience. Apprenticeship Trainers play an integral part in this process, delivering all aspects of the framework & standards to successful completing of the qualification. They need to be masters in the occupational field in which they are delivering to impart both theoretical and often practical knowledge to the learners. Part of the learner assessments and delivery takes places in the learner's workplace, so being comfortable with travel is a must. We are looking for an Apprenticeship Trainer to deliver Customer Service in the Northwich Region. So if you're excited by the prospect of transforming lives through learning, here are some key qualities needed before you apply: Passion for learning and coaching Focused on developing the potential in people Personable and engaging Organised and self-reliant Enthusiastic and professional Key Responsibilities and Duties Plan and deliver a training programme that ensures a robust ILP and regular reviews of learner progress Ensure all learner records and reporting kept up to date and provided in a timely manner to support management reporting and audit requirement Liaise with our Functional Skills tutor to support framework, standard achievement and the embedding of Functional Skills within your contextual delivery Provide robust exit advise to learners as they set personal goals for career progression (should this recognise IAG across the learning journey as well as end) Facilitate learning for learners, adhering to the standards of the apprenticeship program to ensure consistency and fairness throughout all teaching, learning and assessment delivery techniques. And provide meaningful and specific feedback to learners to support progression. Deliver a balanced KPI's in line with Company expectations Operate within the delivery framework to maintain operational consistency and ensure learner progress Ensure all learners receive the highest quality experience in line with company expectations and external requirements. Maintain and enhance relationships with business support teams to support the delivery of the sector plan Participate in quality assurance activities working closely with the quality team. Drive self - generation across the area you operate within Maintain and enhance relationships with existing learner and clients assuring the Learning Curve Group brand is synonymous with and recognised for quality of service Ensure CPD is planned and reflects Company and stakeholder requirements as guided by the quality team. Ensure any CPD updates are added to purple people To be a vocational expert within the designated sector Contribute to ad hoc cross sector/function projects to support the delivery of Learning Curve Group strategic plan Role model the organisation's values and behaviours Key Performance Indicators Maintain a caseload level of up to 42 learners Retention and achievement rates Less than 5% pass planned end date learners Regular contact with learners and employers Although delivery is our passion, it's important you are comfortable using e-portfolios for the following: Comprehensive planning - Intent of the session and what teaching strategies. Resources - What resources you will use during the session e.g powerpoints Feedback - Feedback on the session, how the learner approached the session and what they gained Marking - Mapping and giving feedback on work OTJ - Recording OTJ on learners profiles Diary Management - Booking sessions through SMARTASSESSOR Audit trail - Learners not participating, that recording an audit trail on SA. Essential Criteria Assessor qualified, A1, TAQA, CAVA, or D32, D33 Recognised teaching or training qualification at level 3 or above Proven track record of meeting targets Good level of IT Skills Excellent communication and coaching skills Drive and enthusiastic to support learners Passionate about transforming people's lives through learning Self-reliant and able to manage own workload Good organisational and planning skills Ability to work effectively as a member of a team Access to a car with a full UK driving license Right to live and work in the UK Equal Opporunities LCG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity...... click apply for full job details
Aug 03, 2020
Full time
Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'. So where do our Apprenticeship Trainer's fit in? Work-based learning provides learners an opportunity to learn and apply academic and technical skills in real life work experience. Apprenticeship Trainers play an integral part in this process, delivering all aspects of the framework & standards to successful completing of the qualification. They need to be masters in the occupational field in which they are delivering to impart both theoretical and often practical knowledge to the learners. Part of the learner assessments and delivery takes places in the learner's workplace, so being comfortable with travel is a must. We are looking for an Apprenticeship Trainer to deliver Customer Service in the Northwich Region. So if you're excited by the prospect of transforming lives through learning, here are some key qualities needed before you apply: Passion for learning and coaching Focused on developing the potential in people Personable and engaging Organised and self-reliant Enthusiastic and professional Key Responsibilities and Duties Plan and deliver a training programme that ensures a robust ILP and regular reviews of learner progress Ensure all learner records and reporting kept up to date and provided in a timely manner to support management reporting and audit requirement Liaise with our Functional Skills tutor to support framework, standard achievement and the embedding of Functional Skills within your contextual delivery Provide robust exit advise to learners as they set personal goals for career progression (should this recognise IAG across the learning journey as well as end) Facilitate learning for learners, adhering to the standards of the apprenticeship program to ensure consistency and fairness throughout all teaching, learning and assessment delivery techniques. And provide meaningful and specific feedback to learners to support progression. Deliver a balanced KPI's in line with Company expectations Operate within the delivery framework to maintain operational consistency and ensure learner progress Ensure all learners receive the highest quality experience in line with company expectations and external requirements. Maintain and enhance relationships with business support teams to support the delivery of the sector plan Participate in quality assurance activities working closely with the quality team. Drive self - generation across the area you operate within Maintain and enhance relationships with existing learner and clients assuring the Learning Curve Group brand is synonymous with and recognised for quality of service Ensure CPD is planned and reflects Company and stakeholder requirements as guided by the quality team. Ensure any CPD updates are added to purple people To be a vocational expert within the designated sector Contribute to ad hoc cross sector/function projects to support the delivery of Learning Curve Group strategic plan Role model the organisation's values and behaviours Key Performance Indicators Maintain a caseload level of up to 42 learners Retention and achievement rates Less than 5% pass planned end date learners Regular contact with learners and employers Although delivery is our passion, it's important you are comfortable using e-portfolios for the following: Comprehensive planning - Intent of the session and what teaching strategies. Resources - What resources you will use during the session e.g powerpoints Feedback - Feedback on the session, how the learner approached the session and what they gained Marking - Mapping and giving feedback on work OTJ - Recording OTJ on learners profiles Diary Management - Booking sessions through SMARTASSESSOR Audit trail - Learners not participating, that recording an audit trail on SA. Essential Criteria Assessor qualified, A1, TAQA, CAVA, or D32, D33 Recognised teaching or training qualification at level 3 or above Proven track record of meeting targets Good level of IT Skills Excellent communication and coaching skills Drive and enthusiastic to support learners Passionate about transforming people's lives through learning Self-reliant and able to manage own workload Good organisational and planning skills Ability to work effectively as a member of a team Access to a car with a full UK driving license Right to live and work in the UK Equal Opporunities LCG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity...... click apply for full job details
Student Progression Advisor - fixed term contract to 29th July 2021 School of Science, IT and Media - Harrow-on-the-Hill Campus Salary in the range of £26,516 - £31,044 per annum pro rata for duration of contract HCUC is a merger between Harrow College and Uxbridge College. We are seeking to appoint a Student Progression Advisor who will play a key role in supporting the academic success of individual students within the School of Science, IT and Media, based at Harrow on the Hill Campus. You would deliver a tutorial curriculum to groups of students and lead on providing core elements of the College's employability agenda. The role will involve providing personal support on a one-to-one basis through regular guidance, target-setting, tracking and contributing to student progression and career plans. You will identify barriers to learning and implement strategies to address behaviour, attendance and punctuality. You should have experience of delivery to groups of students and supporting young people. Together with your ability to engage with all learners and adapt strategies for different abilities, behaviours and learning styles, you will be able to implement strategies to overcome barriers to learning and will be able to effectively motivate young people. For further information and an application form please click the 'Apply' button...... click apply for full job details
Aug 03, 2020
Contractor
Student Progression Advisor - fixed term contract to 29th July 2021 School of Science, IT and Media - Harrow-on-the-Hill Campus Salary in the range of £26,516 - £31,044 per annum pro rata for duration of contract HCUC is a merger between Harrow College and Uxbridge College. We are seeking to appoint a Student Progression Advisor who will play a key role in supporting the academic success of individual students within the School of Science, IT and Media, based at Harrow on the Hill Campus. You would deliver a tutorial curriculum to groups of students and lead on providing core elements of the College's employability agenda. The role will involve providing personal support on a one-to-one basis through regular guidance, target-setting, tracking and contributing to student progression and career plans. You will identify barriers to learning and implement strategies to address behaviour, attendance and punctuality. You should have experience of delivery to groups of students and supporting young people. Together with your ability to engage with all learners and adapt strategies for different abilities, behaviours and learning styles, you will be able to implement strategies to overcome barriers to learning and will be able to effectively motivate young people. For further information and an application form please click the 'Apply' button...... click apply for full job details
Canada Life Group (UK) Ltd (The)
Potters Bar, Hertfordshire
Job title: IT Service Operator Location : Potters Bar Job type : Permanent Who we are Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary The Service Operator will work within the existing Service Operations team, reporting to the Team Lead. Working with the wider team, or individually, you will be responsible for: Providing 2nd line technical support and co-ordination for incident and problem management Liaising with end-users who are either on-site or based at other locations Managing tickets assigned to you, ensuring remediation and providing updates to end-users Adhere to established ITIL and IT processes Providing triage to assist the technical teams Monitoring SLAs to assess priorities Identifying patterns in incidents Demonstrating and promoting knowledge of ITIL process Qualifications/Experience ITIL IT Technical qualification Some experience with full image and application lifecycle Troubleshooting and problem solving experience Customer facing experience Strong attention to detail Excellent communication skills Committed to self-development What you will like about working here As a Canada Life colleague, you will receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You will also receive the support you need with your personal and professional development. Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us. Diversity and inclusion Canada Life is committed to a diverse and inclusive workplace...... click apply for full job details
Aug 03, 2020
Full time
Job title: IT Service Operator Location : Potters Bar Job type : Permanent Who we are Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary The Service Operator will work within the existing Service Operations team, reporting to the Team Lead. Working with the wider team, or individually, you will be responsible for: Providing 2nd line technical support and co-ordination for incident and problem management Liaising with end-users who are either on-site or based at other locations Managing tickets assigned to you, ensuring remediation and providing updates to end-users Adhere to established ITIL and IT processes Providing triage to assist the technical teams Monitoring SLAs to assess priorities Identifying patterns in incidents Demonstrating and promoting knowledge of ITIL process Qualifications/Experience ITIL IT Technical qualification Some experience with full image and application lifecycle Troubleshooting and problem solving experience Customer facing experience Strong attention to detail Excellent communication skills Committed to self-development What you will like about working here As a Canada Life colleague, you will receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You will also receive the support you need with your personal and professional development. Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us. Diversity and inclusion Canada Life is committed to a diverse and inclusive workplace...... click apply for full job details
We're looking for a candidate to fill this position in an exciting company. Setup a new global team of Commercial Account Managers to manage the Renewal base in a scalable way Lead from the front to deliver a world class customer support experience globally and be an integral member of the management team of global sales In collaboration with the sales team and direct reports, define, implement and oversee customer support best practices to optimize the customer experience, strive for globally balanced support coverage and caseloads and enable staff to develop the technical skills needed to effectively address customer issues Develop and deploy strategies, action plans and playbooks to improve the customer experience and increase customer adoption and retention Setup a lead generation machine by segment for the sales team specific to enable account growth and drive new business growth through greater advocacy and reference-ability Drive operational improvements which streamline processes, leverage automation and enable scale Define meaningful and actionable operational metrics for the function and team and build tracking mechanism, tools and governance Champion a culture of continuous improvement and growth: develop common culture and practices for existing team, identify competencies and build career paths, leverage training and development programs for the department and across the customer success organization; stay abreast of best practices in the support industry to identify opportunities for continuous improvement; provide 1:1 coaching of direct reports Build strong internal partnerships with cross-functional teams inside and beyond Commercial Accounts and Customer Success Inspire a culture of trust, customer success and innovation Define and optimize the customer lifecycle 12+ years of customer support experience including at least 3 years of experience leading a globally distributed team Demonstrated success in developing and implementing successful, global customer support/success and renewals teams and processes. A history of building and leading best-in-class teams by creating loyalty, trust, and commitment to organizational goals. Excellent communication skills: able to translate complex issues in an understandable, organized way to customers, upper management, other stakeholders; strong written and verbal communicator; ensures needed follow-up Strong collaboration and relationship building skills: effectively collaborates within own team, cross-functionally and across management levels, and externally with customers and partners; consistently follows-through on commitments and holds others accountable for theirs; able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction. Hands-on technical support experience and troubleshooting skills with a lead by example management style, and proven experience working productivity improvement tools Strong planning, process, and analytical skills; a driver around the use of data to make decisions. An inspiring transformational leader and change agent capable of setting bold strategic vision/direction and then enabling and implementing change in a collaborative company culture. Ability to influence through persuasion, negotiation, and consensus building
Aug 03, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Setup a new global team of Commercial Account Managers to manage the Renewal base in a scalable way Lead from the front to deliver a world class customer support experience globally and be an integral member of the management team of global sales In collaboration with the sales team and direct reports, define, implement and oversee customer support best practices to optimize the customer experience, strive for globally balanced support coverage and caseloads and enable staff to develop the technical skills needed to effectively address customer issues Develop and deploy strategies, action plans and playbooks to improve the customer experience and increase customer adoption and retention Setup a lead generation machine by segment for the sales team specific to enable account growth and drive new business growth through greater advocacy and reference-ability Drive operational improvements which streamline processes, leverage automation and enable scale Define meaningful and actionable operational metrics for the function and team and build tracking mechanism, tools and governance Champion a culture of continuous improvement and growth: develop common culture and practices for existing team, identify competencies and build career paths, leverage training and development programs for the department and across the customer success organization; stay abreast of best practices in the support industry to identify opportunities for continuous improvement; provide 1:1 coaching of direct reports Build strong internal partnerships with cross-functional teams inside and beyond Commercial Accounts and Customer Success Inspire a culture of trust, customer success and innovation Define and optimize the customer lifecycle 12+ years of customer support experience including at least 3 years of experience leading a globally distributed team Demonstrated success in developing and implementing successful, global customer support/success and renewals teams and processes. A history of building and leading best-in-class teams by creating loyalty, trust, and commitment to organizational goals. Excellent communication skills: able to translate complex issues in an understandable, organized way to customers, upper management, other stakeholders; strong written and verbal communicator; ensures needed follow-up Strong collaboration and relationship building skills: effectively collaborates within own team, cross-functionally and across management levels, and externally with customers and partners; consistently follows-through on commitments and holds others accountable for theirs; able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction. Hands-on technical support experience and troubleshooting skills with a lead by example management style, and proven experience working productivity improvement tools Strong planning, process, and analytical skills; a driver around the use of data to make decisions. An inspiring transformational leader and change agent capable of setting bold strategic vision/direction and then enabling and implementing change in a collaborative company culture. Ability to influence through persuasion, negotiation, and consensus building
We're looking for a candidate to fill this position in an exciting company. Serve as the primary point of contact post implementation. Work with customers to identify and close expansion opportunities within our customer base Develop a trusted advisor relationship with customers and exec sponsors to ensure they are using the solution to achieve full business value Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewals Act as the voice of the customer and collect feedback to drive continuous improvement in the product and our processes 5 + years of B2B SaaS experience in a fast-growth (ideally VC-backed) organisation in a customer-focused role Experience of working with customers of all sizes (from 100 to 100,000 users) to drive and execute expansion opportunities through upsell and cross-sell Experience of building and managing a team of high-performing quota-carrying individuals with an emphasis on making the customer successful High EQ and exceptional interpersonal skills A passion for leading teams with a focus on empowerment, positive-mindsets and collaboration Appetite and aptitude to develop a deep understanding of our technology and the cybersecurity industry in general
Aug 03, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Serve as the primary point of contact post implementation. Work with customers to identify and close expansion opportunities within our customer base Develop a trusted advisor relationship with customers and exec sponsors to ensure they are using the solution to achieve full business value Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewals Act as the voice of the customer and collect feedback to drive continuous improvement in the product and our processes 5 + years of B2B SaaS experience in a fast-growth (ideally VC-backed) organisation in a customer-focused role Experience of working with customers of all sizes (from 100 to 100,000 users) to drive and execute expansion opportunities through upsell and cross-sell Experience of building and managing a team of high-performing quota-carrying individuals with an emphasis on making the customer successful High EQ and exceptional interpersonal skills A passion for leading teams with a focus on empowerment, positive-mindsets and collaboration Appetite and aptitude to develop a deep understanding of our technology and the cybersecurity industry in general
We're looking for a candidate to this position in an exciting company. The role will be responsible for all facets of customer service and will build the strategy, policies and training to enable agents to deliver world class service. You will also be responsible for developing the relationship with an outsource partner (initially in South Africa) including defining the operational metrics and performance management frameworks. Designing and building a new customer service function Experience of managing offshore contact centre outsource partners Ideally you will have experience of leading both b2b and b2c customer service operations You will have experience o
Aug 03, 2020
Full time
We're looking for a candidate to this position in an exciting company. The role will be responsible for all facets of customer service and will build the strategy, policies and training to enable agents to deliver world class service. You will also be responsible for developing the relationship with an outsource partner (initially in South Africa) including defining the operational metrics and performance management frameworks. Designing and building a new customer service function Experience of managing offshore contact centre outsource partners Ideally you will have experience of leading both b2b and b2c customer service operations You will have experience o
We're looking for a candidate to this position in an exciting company. Management of client portfolio including: Statutory audits; accounts preparation; general advisory, strategic and tax planning; attend client meetings; Managing audits, including specialist audits e.g. FSA registered, solicitors, charities and schools. Completing jobs with minimal supervision, to deadlines and within budget. Marketing, including prospect follow ups, organising events, coordinate property campaign, attend local events, fortnightly marketing meetings with other departmentreps and feed back monthly partners meeting. Liaison with other service lines as needed i.e. Vat, Tax, etc. Liaise with overseas auditors and advisors. Informally mentor 3 trainees and formally mentor 2 qualified members of staff, holding regular meetings and assisting with objective setting and personaldevelopment. Reviewing audit files. ACA or ACCA qualified (degree not essential) Minimum of five years in an Accountancy Practice Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, IFRS, statutory accounts anddisclosures
Aug 03, 2020
Full time
We're looking for a candidate to this position in an exciting company. Management of client portfolio including: Statutory audits; accounts preparation; general advisory, strategic and tax planning; attend client meetings; Managing audits, including specialist audits e.g. FSA registered, solicitors, charities and schools. Completing jobs with minimal supervision, to deadlines and within budget. Marketing, including prospect follow ups, organising events, coordinate property campaign, attend local events, fortnightly marketing meetings with other departmentreps and feed back monthly partners meeting. Liaison with other service lines as needed i.e. Vat, Tax, etc. Liaise with overseas auditors and advisors. Informally mentor 3 trainees and formally mentor 2 qualified members of staff, holding regular meetings and assisting with objective setting and personaldevelopment. Reviewing audit files. ACA or ACCA qualified (degree not essential) Minimum of five years in an Accountancy Practice Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, IFRS, statutory accounts anddisclosures
Teaching Assistant, TA, Academic Support, Secondary School, KS3, KS4, teaching, job, graduate, Secondary Schools: Academic Support Assistant Your New School The Secondary Schools in the London boroughs of Kensington and Chelsea, Westminster, Camden, Islington, Hackney and Waltham Forest are looking for excellent Academic Support Teaching Assistants to help support their students with their learning. Your New Role You will have excellent key subject knowledge (specifically Maths, English and Science) and be familiar with the KS3 and KS4 curriculum. You will work in partnership with the Class Teacher and provided 1:1 support to students with varying academic abilities. What you'll need to Succeed You must have a minimum of 1 years' experience working in a secondary school You must have excellent subject knowledge and be familiar with the Secondary School National Curriculum Benefits of Working with Hays Education Competitive rates of pay and a Guaranteed Pay Scheme A personal Consultant offering advice and guidance in this specialist area Refer a Friend scheme - £250 every time you recommend a Teaching Assistant Free Child Protection and Safeguarding Training Recognised holder of the DfE Quality Mark Next Steps If you're interested in this role, click 'apply now' or send an an up-to-date copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Aug 01, 2020
Seasonal
Teaching Assistant, TA, Academic Support, Secondary School, KS3, KS4, teaching, job, graduate, Secondary Schools: Academic Support Assistant Your New School The Secondary Schools in the London boroughs of Kensington and Chelsea, Westminster, Camden, Islington, Hackney and Waltham Forest are looking for excellent Academic Support Teaching Assistants to help support their students with their learning. Your New Role You will have excellent key subject knowledge (specifically Maths, English and Science) and be familiar with the KS3 and KS4 curriculum. You will work in partnership with the Class Teacher and provided 1:1 support to students with varying academic abilities. What you'll need to Succeed You must have a minimum of 1 years' experience working in a secondary school You must have excellent subject knowledge and be familiar with the Secondary School National Curriculum Benefits of Working with Hays Education Competitive rates of pay and a Guaranteed Pay Scheme A personal Consultant offering advice and guidance in this specialist area Refer a Friend scheme - £250 every time you recommend a Teaching Assistant Free Child Protection and Safeguarding Training Recognised holder of the DfE Quality Mark Next Steps If you're interested in this role, click 'apply now' or send an an up-to-date copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Dur to the current situation, the role will start off as a work from home role for the foreseeable future. About the Role As an Advisor you will be involved in a variety of inbound and outbound calls and messages assisting customers with the issues that they may encounter when on the road. The Advisors are provided with training and learn to use some of the most advanced technology available today to assist customers. What do you get from us Annual salary 1 language English GBP 22500 per annum 2 languages English GBP 22500 per annum 3 languages or more English 25000 GBP per annum. A Retention Plan A dynamic position within an international and dynamic company Fully paid training and then coaching on the job Refer a friend bonus Pension plan Internal Career Opportunities. 28 days annual leave including bank holidays. Relocation package
Jul 31, 2020
Full time
Dur to the current situation, the role will start off as a work from home role for the foreseeable future. About the Role As an Advisor you will be involved in a variety of inbound and outbound calls and messages assisting customers with the issues that they may encounter when on the road. The Advisors are provided with training and learn to use some of the most advanced technology available today to assist customers. What do you get from us Annual salary 1 language English GBP 22500 per annum 2 languages English GBP 22500 per annum 3 languages or more English 25000 GBP per annum. A Retention Plan A dynamic position within an international and dynamic company Fully paid training and then coaching on the job Refer a friend bonus Pension plan Internal Career Opportunities. 28 days annual leave including bank holidays. Relocation package
IT Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Team Lead Clayton-le-Moors, Accrington Circa £33,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio, we are constantly evolving & transforming, and we now have a new opportunity for an IT Service Desk Team Lead to join our busy, growing IT Team based in Clayton-Le-Moors, Accrington. The new IT Service Desk Team Lead will manage and monitor the provision of effective first line technical support, troubleshooting and responding to IT related issues to provide timely resolutions to requests. Key accountabilities Ensuring the effective provision of first point of contact and effective 1st line IT business system support and troubleshooting across Studio Managing and developing the performance and potential of the Service Desk team Implementing system access and standard request fulfilment Adhering to all compliance, governance, quality and security standards Managing the day to day relationship with the OOH service desk support partner Proactively identifying, recommending, and improving ways of working in the delivery of service desk support Who are we looking for? Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Ability to deliver when faced with changing priorities and demands Excellent communication and engagement skills Is delivery and customer focussed Is analytical, pragmatic and systematic in approach Ability to manage conflict and knows when to escalate Attention to detail Is self-motivated and able to work as part of a wider team IT literate Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
Jul 31, 2020
Full time
IT Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Team Lead Clayton-le-Moors, Accrington Circa £33,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio, we are constantly evolving & transforming, and we now have a new opportunity for an IT Service Desk Team Lead to join our busy, growing IT Team based in Clayton-Le-Moors, Accrington. The new IT Service Desk Team Lead will manage and monitor the provision of effective first line technical support, troubleshooting and responding to IT related issues to provide timely resolutions to requests. Key accountabilities Ensuring the effective provision of first point of contact and effective 1st line IT business system support and troubleshooting across Studio Managing and developing the performance and potential of the Service Desk team Implementing system access and standard request fulfilment Adhering to all compliance, governance, quality and security standards Managing the day to day relationship with the OOH service desk support partner Proactively identifying, recommending, and improving ways of working in the delivery of service desk support Who are we looking for? Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Ability to deliver when faced with changing priorities and demands Excellent communication and engagement skills Is delivery and customer focussed Is analytical, pragmatic and systematic in approach Ability to manage conflict and knows when to escalate Attention to detail Is self-motivated and able to work as part of a wider team IT literate Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
IT Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Transition Manager Clayton-le-Moors, Accrington To £45,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio we're in the 2 nd year of a 4-year journey and as a part of this we are transforming our entire end to end IT systems. As part of the development and expansion of our IT department, we now have a new opportunity for a n IT Service Transition Manager, based at our fantastic, newly re-furbished offi ces in Clayton-le-Moors , Accrington . As IT Service Transition Manager you will manage the transition of services and products from a project into IT via a service model approach using a standard toolset and process developed. You will work closely with enterprise and IT delivery solutions architects to ensure all non-functional requirements are built into future design and meet business needs. Key accountabilities Act as the gatekeeper for services entering operational support to ensure service transition processes have been followed and operational teams have the capacity and capability to support Reviewing transition plans, ensuring they are comprehensive, viable, clear and deliver a joined-up approach to service transfer Defining, maintain and continually improve acceptance criteria for transition deliverables in line with departmental acceptance into service processes Ensuring appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated Managing transition plan dependencies across suppliers to ensure appropriate SLAs are in place and warranty and utility of service is met Who are we looking for? ITIL Foundation & Very strong ITIL Service Transition & Operations process knowledge and experience Change and release management (Major Incident Management - Desirable) Experience of Managing transition in a complex IT environment Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Excellent communication and engagement skills Is delivery and customer focussed Attention to detail Ability to deliver in a fast-paced and regulated environment Is self-motivated and able to work as part of a wider team Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
Jul 31, 2020
Full time
IT Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Transition Manager Clayton-le-Moors, Accrington To £45,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio we're in the 2 nd year of a 4-year journey and as a part of this we are transforming our entire end to end IT systems. As part of the development and expansion of our IT department, we now have a new opportunity for a n IT Service Transition Manager, based at our fantastic, newly re-furbished offi ces in Clayton-le-Moors , Accrington . As IT Service Transition Manager you will manage the transition of services and products from a project into IT via a service model approach using a standard toolset and process developed. You will work closely with enterprise and IT delivery solutions architects to ensure all non-functional requirements are built into future design and meet business needs. Key accountabilities Act as the gatekeeper for services entering operational support to ensure service transition processes have been followed and operational teams have the capacity and capability to support Reviewing transition plans, ensuring they are comprehensive, viable, clear and deliver a joined-up approach to service transfer Defining, maintain and continually improve acceptance criteria for transition deliverables in line with departmental acceptance into service processes Ensuring appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated Managing transition plan dependencies across suppliers to ensure appropriate SLAs are in place and warranty and utility of service is met Who are we looking for? ITIL Foundation & Very strong ITIL Service Transition & Operations process knowledge and experience Change and release management (Major Incident Management - Desirable) Experience of Managing transition in a complex IT environment Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Excellent communication and engagement skills Is delivery and customer focussed Attention to detail Ability to deliver in a fast-paced and regulated environment Is self-motivated and able to work as part of a wider team Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details
SAP EWM Lead (IT Business Relationship Consultant) Haddenham, UK Do you have extensive experience designing system solutions to match and satisfy business requirements, have you experience in technical coaching and developing peers all within the supply chain / logistic area? If so we would like to hear from you MAIN RESPONSIBILITIES · Identification and aligning solutions to business needs, IT strategy and IT architecture standards, and drive process improvement by collaborating internally within IT and with business partners. · Participate with senior business partners in defining the global strategy and transforming strategic plans into high level IT initiatives. · Serve as the primary point of contact, between the Business and IT, specific to the Deliver area, communicating all relevant IT information updates. · Developing and implementing realistic systems plans and solutions that support the established strategies and ensuring that the potential business value from those capabilities and assets are captured, optimized, and recognized driving to a high return on investment - Coaching the business leaders to articulate their needs and requirements · Drive continuous improvement in all areas and people around them, leading by example. · Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. · Develop solution roadmaps to enable business and IT strategies within the domain · Proactively identify additional capabilities available in currently deployed technologies to enhance McCormick's leverage of these solutions and assets. Gain alignment, support and implement · Serve as functional leader, team member on multiple applications, technology projects and strategic planning initiatives · Participate in project design reviews of larger projects · Actively seek continuous improvement opportunities, appropriately challenge existing processes and solutions, and offer compelling plans and solutions · Drive innovation and creative solutions to business challenges and opportunities · Support SAP HANA implementation process CANDIDATE PROFILE · Degree in Computer Science /Information Technology or related discipline · Previous experience (few years) with SAP EWM or WM as individual contributor role is required · Expertise in full life-cycle implementations required, preferably on a global scale · Certification in SAP ECC or S4 preferably EWM or WM with advanced configuration expertise in a supply chain module required · Strong verbal and written communication skills with IT, business stakeholders and 3rd party partners. Ability and comfortable communicating to global senior executives. · Exemplary technical and functional leadership, ability to influence discussion to lead to an optimal outcome leading cross functional groups at all levels · Demonstrated excellent organizational and planning skills required. · Able to travel internationally, up to 50% for limited periods of time as required by projects (after Covid) COMPANY At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 11,000 employees around the world and more than $5 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including KAMIS and Galeo. At McCormick, we have over a 100-year legacy based on our "Power of People" principle.This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values...... click apply for full job details
Jul 31, 2020
Full time
SAP EWM Lead (IT Business Relationship Consultant) Haddenham, UK Do you have extensive experience designing system solutions to match and satisfy business requirements, have you experience in technical coaching and developing peers all within the supply chain / logistic area? If so we would like to hear from you MAIN RESPONSIBILITIES · Identification and aligning solutions to business needs, IT strategy and IT architecture standards, and drive process improvement by collaborating internally within IT and with business partners. · Participate with senior business partners in defining the global strategy and transforming strategic plans into high level IT initiatives. · Serve as the primary point of contact, between the Business and IT, specific to the Deliver area, communicating all relevant IT information updates. · Developing and implementing realistic systems plans and solutions that support the established strategies and ensuring that the potential business value from those capabilities and assets are captured, optimized, and recognized driving to a high return on investment - Coaching the business leaders to articulate their needs and requirements · Drive continuous improvement in all areas and people around them, leading by example. · Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. · Develop solution roadmaps to enable business and IT strategies within the domain · Proactively identify additional capabilities available in currently deployed technologies to enhance McCormick's leverage of these solutions and assets. Gain alignment, support and implement · Serve as functional leader, team member on multiple applications, technology projects and strategic planning initiatives · Participate in project design reviews of larger projects · Actively seek continuous improvement opportunities, appropriately challenge existing processes and solutions, and offer compelling plans and solutions · Drive innovation and creative solutions to business challenges and opportunities · Support SAP HANA implementation process CANDIDATE PROFILE · Degree in Computer Science /Information Technology or related discipline · Previous experience (few years) with SAP EWM or WM as individual contributor role is required · Expertise in full life-cycle implementations required, preferably on a global scale · Certification in SAP ECC or S4 preferably EWM or WM with advanced configuration expertise in a supply chain module required · Strong verbal and written communication skills with IT, business stakeholders and 3rd party partners. Ability and comfortable communicating to global senior executives. · Exemplary technical and functional leadership, ability to influence discussion to lead to an optimal outcome leading cross functional groups at all levels · Demonstrated excellent organizational and planning skills required. · Able to travel internationally, up to 50% for limited periods of time as required by projects (after Covid) COMPANY At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 11,000 employees around the world and more than $5 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including KAMIS and Galeo. At McCormick, we have over a 100-year legacy based on our "Power of People" principle.This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values...... click apply for full job details
Temporary (Maternity Cover) Artwork Co-ordinator/Customer Service Assistant Reflex Flexibles, Airmans Business Park, Ratby Lane, Leicester, LE3 3PZ We are one of the largest companies of its kind in the UK and with an international customer-base, and serve a broad range of customer sectors. Products include self-adhesive labels, shrink sleeves including R.O.S.O., linerless labels, flexible packaging, artwork and design and more. We seek to be on the forefront of innovation, investing in technology and people for continuous improvement. We are currently looking for a temporary (maternity cover) Artwork Co-ordinator/Customer Service Assistant to join our expanding business. Roles and responsibilities include (but not limited to): - Working & liaising with Reflex Group Artwork & Manufacturing Company, Graphic Brands. - Organising artwork on company webcentre (sending & receiving artwork) - Answering artwork queries - Chasing customers for artwork and artwork approvals - Checking artwork pdf's on company webcentre - Sending pdf's out for approval either via webcentre or email - Liaising with Graphic Brands Tinwell regarding new designs and artwork - Raising PO's for artwork and plates if required - Printing off proofs that are used in production - Using the Company MIS System, Shuttleworth, to update customer products with the R numbers (updating colours etc if required & attaching the pdf to the products) - Managing events on Shuttleworth - communication with CS for new artwork & plates - Liaising with Production Planning about when plates are required and communicating any delays - Order input on Shuttleworth - particularly for the IML work - Printing job cards & labels - Updating spreadsheets & communicating with Reflex Plus Barwell on IML work - Sorting job samples / job bags - Filing - Help with answering the phone You will need good communication skills, the ability to work as part of a team and good IT skills and an understanding of Mac operation and Design. This is a full-time position working 8.00a.m. to 5.00p.m. Monday to Friday. In return, we offer a competitive salary negotiable based on experience plus 22 days holiday excluding bank holidays, group pension scheme and death in service benefit. You may have experience of the following: Customer Service Advisor, Customer Advisor, Customer Support, Customer Services Representative, Customer Relations Executive, Customer Service Assistant, Artworker, Designer, Design Assistant, etc...... click apply for full job details
Jul 31, 2020
Seasonal
Temporary (Maternity Cover) Artwork Co-ordinator/Customer Service Assistant Reflex Flexibles, Airmans Business Park, Ratby Lane, Leicester, LE3 3PZ We are one of the largest companies of its kind in the UK and with an international customer-base, and serve a broad range of customer sectors. Products include self-adhesive labels, shrink sleeves including R.O.S.O., linerless labels, flexible packaging, artwork and design and more. We seek to be on the forefront of innovation, investing in technology and people for continuous improvement. We are currently looking for a temporary (maternity cover) Artwork Co-ordinator/Customer Service Assistant to join our expanding business. Roles and responsibilities include (but not limited to): - Working & liaising with Reflex Group Artwork & Manufacturing Company, Graphic Brands. - Organising artwork on company webcentre (sending & receiving artwork) - Answering artwork queries - Chasing customers for artwork and artwork approvals - Checking artwork pdf's on company webcentre - Sending pdf's out for approval either via webcentre or email - Liaising with Graphic Brands Tinwell regarding new designs and artwork - Raising PO's for artwork and plates if required - Printing off proofs that are used in production - Using the Company MIS System, Shuttleworth, to update customer products with the R numbers (updating colours etc if required & attaching the pdf to the products) - Managing events on Shuttleworth - communication with CS for new artwork & plates - Liaising with Production Planning about when plates are required and communicating any delays - Order input on Shuttleworth - particularly for the IML work - Printing job cards & labels - Updating spreadsheets & communicating with Reflex Plus Barwell on IML work - Sorting job samples / job bags - Filing - Help with answering the phone You will need good communication skills, the ability to work as part of a team and good IT skills and an understanding of Mac operation and Design. This is a full-time position working 8.00a.m. to 5.00p.m. Monday to Friday. In return, we offer a competitive salary negotiable based on experience plus 22 days holiday excluding bank holidays, group pension scheme and death in service benefit. You may have experience of the following: Customer Service Advisor, Customer Advisor, Customer Support, Customer Services Representative, Customer Relations Executive, Customer Service Assistant, Artworker, Designer, Design Assistant, etc...... click apply for full job details
SALES OPERATION SPECIALIST with French - London, 3-month FTC, up to £42k/annum TECH SUPPORT - TECHNICAL SUPPORT - TROUBLESHOOTING - TICKET SUPPORT My Client, an international tech business famous for its defining search engine along with other tech products is looking for a a detail-oriented, and fast executing Sales Operations Specialist to help with the operations for a dynamic, growing Cloud EMEA sales organization. Daily Responsibilities: Work with cross-functional teams, including Sales, Finance, and HR to handle sales operations and ensure timely and accurate reporting. Provide superior technical support and build successful long term relationships with both Sales Operations and Sales for internal workflow applications and sales tools. Troubleshoot, escalate and respond to support requests. Communicate effectively with engineering and other technical groups to enhance tools and resolve internal customer issues. Ensure prompt resolution of technical challenges. Key skills: Strong Google Spreadsheets or MS Excel skills for quick reporting execution Ability to multitask, set priorities, and work efficiently in a fast-paced environment Experience in technical support Strong troubleshooting and problem-solving skills French-speaking SQL skills If you think you are the right Candidate for this role, please don't hesitate to apply.
Jul 31, 2020
SALES OPERATION SPECIALIST with French - London, 3-month FTC, up to £42k/annum TECH SUPPORT - TECHNICAL SUPPORT - TROUBLESHOOTING - TICKET SUPPORT My Client, an international tech business famous for its defining search engine along with other tech products is looking for a a detail-oriented, and fast executing Sales Operations Specialist to help with the operations for a dynamic, growing Cloud EMEA sales organization. Daily Responsibilities: Work with cross-functional teams, including Sales, Finance, and HR to handle sales operations and ensure timely and accurate reporting. Provide superior technical support and build successful long term relationships with both Sales Operations and Sales for internal workflow applications and sales tools. Troubleshoot, escalate and respond to support requests. Communicate effectively with engineering and other technical groups to enhance tools and resolve internal customer issues. Ensure prompt resolution of technical challenges. Key skills: Strong Google Spreadsheets or MS Excel skills for quick reporting execution Ability to multitask, set priorities, and work efficiently in a fast-paced environment Experience in technical support Strong troubleshooting and problem-solving skills French-speaking SQL skills If you think you are the right Candidate for this role, please don't hesitate to apply.
We're looking for a candidate to this position in an exciting company. You will ensure that victim-survivors of rape and sexual abuse can access trauma informed, safe, effective, holistic and accessible services to meet their needs. This will include the development of responsive new services, considering creative and innovative approaches to reducing waiting times for survivors and engaging with underserved communities. As part of the Senior Leadership Team you will be responsible for driving organisational change, improvement and embedding best practice across services in a growing organisation with a fast-moving funding environment. You may be required to deputise for the CEO on occasion. Significant experience of leading, motivating, developing, and managing teams Experience in operational management with skills that are transferable to our client's services Experience at senior level of successful financial management, including responsibility for multiple complex budgets A proven track record of business planning and managing a diverse range of services across a geographical region and multiple sites Ability to visualise, propose and implement changes to promote efficiencies and to develop and improve systems and procedures
Jul 31, 2020
Full time
We're looking for a candidate to this position in an exciting company. You will ensure that victim-survivors of rape and sexual abuse can access trauma informed, safe, effective, holistic and accessible services to meet their needs. This will include the development of responsive new services, considering creative and innovative approaches to reducing waiting times for survivors and engaging with underserved communities. As part of the Senior Leadership Team you will be responsible for driving organisational change, improvement and embedding best practice across services in a growing organisation with a fast-moving funding environment. You may be required to deputise for the CEO on occasion. Significant experience of leading, motivating, developing, and managing teams Experience in operational management with skills that are transferable to our client's services Experience at senior level of successful financial management, including responsibility for multiple complex budgets A proven track record of business planning and managing a diverse range of services across a geographical region and multiple sites Ability to visualise, propose and implement changes to promote efficiencies and to develop and improve systems and procedures
We're looking for a candidate to fill this position in an exciting company. As a Head of Service Excellence you will be part of IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC and SOC to deliver the best first class services to clients. You will support service management and measure their efficiency and usage. You will build strong relationships with wider stakeholders and be responsible for the commercial aspects of your team with full P&L accountability. You and your team will aim to provide a professional service for clients ensuring that all technical services are being delivered in line with quality, commercial outcomes, governance, and process / system KPIs and SLAs. 5+ Years' senior operational management within a critical environment Excellent leadership skills Excellent understanding in Managed Services, Networking, Data Centre, Infrastructure Services Experience of business change and transformation Excellent knowledge and practical experience of the ITIL service management framework Excellent broad understanding of IT infrastructure (Wintel PCs, MS Office, SQL Server, LAN/WAN, VMware) Very strong interpersonal & relationship development skills Budget management experience Ability to work in a fast moving environment Technical background
Jul 31, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. As a Head of Service Excellence you will be part of IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC and SOC to deliver the best first class services to clients. You will support service management and measure their efficiency and usage. You will build strong relationships with wider stakeholders and be responsible for the commercial aspects of your team with full P&L accountability. You and your team will aim to provide a professional service for clients ensuring that all technical services are being delivered in line with quality, commercial outcomes, governance, and process / system KPIs and SLAs. 5+ Years' senior operational management within a critical environment Excellent leadership skills Excellent understanding in Managed Services, Networking, Data Centre, Infrastructure Services Experience of business change and transformation Excellent knowledge and practical experience of the ITIL service management framework Excellent broad understanding of IT infrastructure (Wintel PCs, MS Office, SQL Server, LAN/WAN, VMware) Very strong interpersonal & relationship development skills Budget management experience Ability to work in a fast moving environment Technical background
Customer Service Supervisor Who you gonna call? Ghostbusters! Just kidding! We turn to our Customer Service Supervisors when we need advice and leadership. Our Customer Service Supervisors lead and manage a team of Customer Service Assistants, making sure they know what they're doing from shift to shift and making sure that our clients are happy when they dine with us. As this is an exciting, brand new site, we're looking for enthusiastic individuals to lead the way and make sure that we're exceeding our client's expectations through providing outstanding customer service and food services on site! Job Description Customer Service Supervisor - Mon-Fri - Evenings £10,535 per annum 20 hours per week Flexibility is needed and overtime is available Compass exclusive offers on PerksAtWork Access to a wide range of programs to train and develop you Pension contribution START DATE OF 14TH SEPTEMBER More about the role: This is an exciting role on a brand new site working with an extremely well-known household name. The Customer Service Supervisor role is a senior position for an experienced Team Leader or Supervisor that has led a team previously. This is a highly sought-after opportunity where you will be responsible for a team of Customer Service Assistants. No two days will be the same and there's always tasks to complete, but first and foremost, the purpose of the Customer Service Supervisor is to ensure the team is delivering the best food service as possible! Who you are: We'd be over the moon if you hold Customer Service Supervisor experience, however, we'll also take someone that has Team Leader or previous leadership experience. If you have catering or hospitality experience, amazing! If not, that's fine, just be sure to wear comfy shoes as the shifts are busy and you'll be constantly on the move! Who we are: As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you. Apply now and join the family! We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. Eurest , part of Compass Group UK and Ireland, prides itself on creating contemporary foodservice solutions from the tea-room to the boardroom - and everything in between - for business and workplace industry clients. We bring exceptional culinary creativity and flair, style and hospitality to employee restaurants, cafés and executive dining rooms. Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience...... click apply for full job details
Jul 30, 2020
Full time
Customer Service Supervisor Who you gonna call? Ghostbusters! Just kidding! We turn to our Customer Service Supervisors when we need advice and leadership. Our Customer Service Supervisors lead and manage a team of Customer Service Assistants, making sure they know what they're doing from shift to shift and making sure that our clients are happy when they dine with us. As this is an exciting, brand new site, we're looking for enthusiastic individuals to lead the way and make sure that we're exceeding our client's expectations through providing outstanding customer service and food services on site! Job Description Customer Service Supervisor - Mon-Fri - Evenings £10,535 per annum 20 hours per week Flexibility is needed and overtime is available Compass exclusive offers on PerksAtWork Access to a wide range of programs to train and develop you Pension contribution START DATE OF 14TH SEPTEMBER More about the role: This is an exciting role on a brand new site working with an extremely well-known household name. The Customer Service Supervisor role is a senior position for an experienced Team Leader or Supervisor that has led a team previously. This is a highly sought-after opportunity where you will be responsible for a team of Customer Service Assistants. No two days will be the same and there's always tasks to complete, but first and foremost, the purpose of the Customer Service Supervisor is to ensure the team is delivering the best food service as possible! Who you are: We'd be over the moon if you hold Customer Service Supervisor experience, however, we'll also take someone that has Team Leader or previous leadership experience. If you have catering or hospitality experience, amazing! If not, that's fine, just be sure to wear comfy shoes as the shifts are busy and you'll be constantly on the move! Who we are: As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you. Apply now and join the family! We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. Eurest , part of Compass Group UK and Ireland, prides itself on creating contemporary foodservice solutions from the tea-room to the boardroom - and everything in between - for business and workplace industry clients. We bring exceptional culinary creativity and flair, style and hospitality to employee restaurants, cafés and executive dining rooms. Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience...... click apply for full job details
FRENCH SELECTION UK French speaking Software Support Team Leader Helpdesk, Support, Software, SQL, SAAS, IT Technology, IT Software, 2nd line support, 3rd line support, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Software Implementation Support, IT project, System Implementation, Software Support, IT Support Team Manager Salary: £40,000 - £48,000 p.a. + Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355H *** Excellent opportunity within a fast growing International IT Software Provider *** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355H Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS) on the European Market. Main Duties: - To deal with Customer queries on a daily basis and lead a small Help Desk Support Team (4 Engineers) The Role: - To be responsible for the IT Support team management and their excellent level of customer service - To provide smooth and efficient customer support on a daily basis for existing clients - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team's knowledge and share experiences - To train new team members and responsible for mentoring The Candidate: - Fluent in English and French (written and spoken) - Previous Team Leader experiences is a MUST - IT Software support background is essential for the role - Strong knowledge: Database, SQL, ERP, CRM software - Experiences in SAAS, ERP or financial software packages support would be advantage - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level Salary: £40,000 - £48,000 p.a. + Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Jul 30, 2020
Full time
FRENCH SELECTION UK French speaking Software Support Team Leader Helpdesk, Support, Software, SQL, SAAS, IT Technology, IT Software, 2nd line support, 3rd line support, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Software Implementation Support, IT project, System Implementation, Software Support, IT Support Team Manager Salary: £40,000 - £48,000 p.a. + Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355H *** Excellent opportunity within a fast growing International IT Software Provider *** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355H Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS) on the European Market. Main Duties: - To deal with Customer queries on a daily basis and lead a small Help Desk Support Team (4 Engineers) The Role: - To be responsible for the IT Support team management and their excellent level of customer service - To provide smooth and efficient customer support on a daily basis for existing clients - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team's knowledge and share experiences - To train new team members and responsible for mentoring The Candidate: - Fluent in English and French (written and spoken) - Previous Team Leader experiences is a MUST - IT Software support background is essential for the role - Strong knowledge: Database, SQL, ERP, CRM software - Experiences in SAAS, ERP or financial software packages support would be advantage - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level Salary: £40,000 - £48,000 p.a. + Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Social Care and Education
Burton-on-trent, Staffordshire
Job Title: Team Leader / Senior Support Worker Location : Burton-On-Trent Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Burton-On-Trent. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details
Jul 30, 2020
Full time
Job Title: Team Leader / Senior Support Worker Location : Burton-On-Trent Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Burton-On-Trent. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details
Are you looking for a new rewarding career where you can help children and young people to thrive? We can help you! *** THIS ROLE IS TO START IN SEPTEMBER 2020 *** We are recruiting for enthusiastic and passionate Student Support Assistants to join a beautiful education and care setting for young people with physical disabilities in Alton, Hampshire. Your aim will be to prepare young people for adult life, giving them the confidence and skills to achieve their full potential. Salary: £16,321 - £19,733 per year. This is depending on qualifications and availability. Hours: Full-Time and permanent. Part-time hours also available. Shifts include alternate weekends (can sometimes be flexible) and times vary between 7am - 11pm. About the Organisation: This organisation provides education, care, therapy, medical support and independence training to young people aged 2-25 with physical disabilities. Responsibilities: Help implement all aspects of individual care plans, including the administering of drugs and medication, in line with required school policy and procedure. Encourage the students to do as much as possible for themselves by guiding them and showing them what to do when necessary. Helping students in all aspects of daily living including washing, dressing, bathing, showering and after toilet hygiene. Assist students with their nutritional requirements, e.g. serving meals, assisting with feeding, preparing drinks, meals and snacks. Requirements: Previous experience of working in a caring environment and/or with people with a learning difficulty or disability is desirable but not essential. Willingness and ability to undertake work-related training and utilise new skills and knowledge to enable improved support. To be able to provide personal care relevant to the students' needs. Benefits: Pension from the start of employment up to a max of 7.5% Life Insurance Childcare Vouchers Health Cash Plan Competitive Sick pay Generous Holiday Leave Training and Development Discounted Gym Membership PerkBox Cycle to Work scheme Occupational Health Service Access to the on-site swimming pool ** All applicants must have a right to work in the UK and willing to undertake an enhanced DBS check. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. ** Due to the current situation, video call interviews are being held as opposed to meeting face-to-face, so we do require that you have a smartphone or computer - or access to one. If this sounds like something you are interested in, click apply! Or refer a friend for up to £250!!..... click apply for full job details
Jul 30, 2020
Full time
Are you looking for a new rewarding career where you can help children and young people to thrive? We can help you! *** THIS ROLE IS TO START IN SEPTEMBER 2020 *** We are recruiting for enthusiastic and passionate Student Support Assistants to join a beautiful education and care setting for young people with physical disabilities in Alton, Hampshire. Your aim will be to prepare young people for adult life, giving them the confidence and skills to achieve their full potential. Salary: £16,321 - £19,733 per year. This is depending on qualifications and availability. Hours: Full-Time and permanent. Part-time hours also available. Shifts include alternate weekends (can sometimes be flexible) and times vary between 7am - 11pm. About the Organisation: This organisation provides education, care, therapy, medical support and independence training to young people aged 2-25 with physical disabilities. Responsibilities: Help implement all aspects of individual care plans, including the administering of drugs and medication, in line with required school policy and procedure. Encourage the students to do as much as possible for themselves by guiding them and showing them what to do when necessary. Helping students in all aspects of daily living including washing, dressing, bathing, showering and after toilet hygiene. Assist students with their nutritional requirements, e.g. serving meals, assisting with feeding, preparing drinks, meals and snacks. Requirements: Previous experience of working in a caring environment and/or with people with a learning difficulty or disability is desirable but not essential. Willingness and ability to undertake work-related training and utilise new skills and knowledge to enable improved support. To be able to provide personal care relevant to the students' needs. Benefits: Pension from the start of employment up to a max of 7.5% Life Insurance Childcare Vouchers Health Cash Plan Competitive Sick pay Generous Holiday Leave Training and Development Discounted Gym Membership PerkBox Cycle to Work scheme Occupational Health Service Access to the on-site swimming pool ** All applicants must have a right to work in the UK and willing to undertake an enhanced DBS check. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. ** Due to the current situation, video call interviews are being held as opposed to meeting face-to-face, so we do require that you have a smartphone or computer - or access to one. If this sounds like something you are interested in, click apply! Or refer a friend for up to £250!!..... click apply for full job details
MASS is a technology company with a 35-year heritage in defence, government and industrial markets in the UK and around the world. Our Digital Services Group provides a market-leading range of digital forensics, cyber and data services to our customers and we are currently looking to fill an exciting leadership role within the group's Metropolitan Police Services Operations business unit. Reporting to the Group Head of Digital Services, the role will be based full-time in South London on customer premises, managing our on-site team of MASS people operating as an integrated part of the customer's organisation. A key element will involve the management of a comprehensive supply chain of sub-contractors made up of the UK's leading Digital Forensics service providers. Your aim will be to maintain a commercial business operation whilst ensuring overall customer satisfaction, managing your team resources and working closely with the customer and the supply chain as required. Key responsibilities will include: Acting as the figurehead for your business unit, internally and externally Ensuring the managed service runs effectively and efficiently, in accordance with SLA's Maintain the PNL for your business unit, ensuring that revenue and profit targets are achieved Maintain a supply-chain of specialist DF suppliers, and onboard new ones where necessary Identify opportunities to evolve and grow the business Overall leadership and line management of the MASS onsite Operations team About you You are a 'starter-finisher' with leadership experience and reputation within Law Enforcement, Digital Forensics or related sectors. You are highly motivated, flexible, positive and with excellent interpersonal skills You are able to work under pressure to tight timescales, with good commercial judgement and decision making. You are a good communicator, with excellent customer facing skills. You keep your management fully informed, maintaining a top-down style along with attention to detail. You have a proven track record in stakeholder management at mid-senior levels and above. You are hands-on when needed and accept ongoing responsibility in your stride. You have excellent commercial skills and take ownership of your financial accountabilities. Essential skills & experience Minimum 2 years' experience in digital forensics Experience of the investigative process, with understanding of relationships between people, processes and technology within the Law Enforcement environment Knowledge of ISO 17025, and other relevant standards and codes of practice in relation to digital forensics Knowledge the forensics workflow associated with digital devices and mobile cell site analysis Supply chain management experience Proven track record in problem solving and conflict resolution Experience of working integrated within a customer environment Experience of managed services and delivering performance targets Proven project management experience Commercially aware with strong business acumen Fully IT literate, with excellent Excel skills Desirable skills & experience Experience with Home Office, MoJ, NCA, or CPS APMP or Prince 2 Essential Qualifications Degree qualified in a relevant discipline Other things you should know You will already hold, or be prepared to undergo, UK and MPS NPPV3 security clearance. Successful appointment for this role will be conditional on achieving this clearance. The role will be based in South London with occasional travel to St Neots and other locations across the UK...... click apply for full job details
Jul 30, 2020
Full time
MASS is a technology company with a 35-year heritage in defence, government and industrial markets in the UK and around the world. Our Digital Services Group provides a market-leading range of digital forensics, cyber and data services to our customers and we are currently looking to fill an exciting leadership role within the group's Metropolitan Police Services Operations business unit. Reporting to the Group Head of Digital Services, the role will be based full-time in South London on customer premises, managing our on-site team of MASS people operating as an integrated part of the customer's organisation. A key element will involve the management of a comprehensive supply chain of sub-contractors made up of the UK's leading Digital Forensics service providers. Your aim will be to maintain a commercial business operation whilst ensuring overall customer satisfaction, managing your team resources and working closely with the customer and the supply chain as required. Key responsibilities will include: Acting as the figurehead for your business unit, internally and externally Ensuring the managed service runs effectively and efficiently, in accordance with SLA's Maintain the PNL for your business unit, ensuring that revenue and profit targets are achieved Maintain a supply-chain of specialist DF suppliers, and onboard new ones where necessary Identify opportunities to evolve and grow the business Overall leadership and line management of the MASS onsite Operations team About you You are a 'starter-finisher' with leadership experience and reputation within Law Enforcement, Digital Forensics or related sectors. You are highly motivated, flexible, positive and with excellent interpersonal skills You are able to work under pressure to tight timescales, with good commercial judgement and decision making. You are a good communicator, with excellent customer facing skills. You keep your management fully informed, maintaining a top-down style along with attention to detail. You have a proven track record in stakeholder management at mid-senior levels and above. You are hands-on when needed and accept ongoing responsibility in your stride. You have excellent commercial skills and take ownership of your financial accountabilities. Essential skills & experience Minimum 2 years' experience in digital forensics Experience of the investigative process, with understanding of relationships between people, processes and technology within the Law Enforcement environment Knowledge of ISO 17025, and other relevant standards and codes of practice in relation to digital forensics Knowledge the forensics workflow associated with digital devices and mobile cell site analysis Supply chain management experience Proven track record in problem solving and conflict resolution Experience of working integrated within a customer environment Experience of managed services and delivering performance targets Proven project management experience Commercially aware with strong business acumen Fully IT literate, with excellent Excel skills Desirable skills & experience Experience with Home Office, MoJ, NCA, or CPS APMP or Prince 2 Essential Qualifications Degree qualified in a relevant discipline Other things you should know You will already hold, or be prepared to undergo, UK and MPS NPPV3 security clearance. Successful appointment for this role will be conditional on achieving this clearance. The role will be based in South London with occasional travel to St Neots and other locations across the UK...... click apply for full job details
Jonathan Lee Recruitment
Birmingham, Staffordshire
We're looking for a candidate to this position in an exciting company. This role has arisen from a review focused on strategy for growth, to increase our a good service levels by improving the team's focus, competency, capability and capacity for the customers' benefit. You must have extensive experience leading a customer experience/customer service or sales team to perform to a high level in a highly competitive market in which the service differentiates the company from its competition. You must be able to demonstrate that under your leadership your team has exceeded its targets through regular coaching, support and inspiring them to succeed. Additionally, it is essential that you have experience in managing complex orders using an ERP system. This position will suit a candidate with strong, proven leadership skills with a high degree of emotional intelligence who is resilient and adaptable with the enthusiasm, will and desire not just to succeed personally
Jul 30, 2020
Full time
We're looking for a candidate to this position in an exciting company. This role has arisen from a review focused on strategy for growth, to increase our a good service levels by improving the team's focus, competency, capability and capacity for the customers' benefit. You must have extensive experience leading a customer experience/customer service or sales team to perform to a high level in a highly competitive market in which the service differentiates the company from its competition. You must be able to demonstrate that under your leadership your team has exceeded its targets through regular coaching, support and inspiring them to succeed. Additionally, it is essential that you have experience in managing complex orders using an ERP system. This position will suit a candidate with strong, proven leadership skills with a high degree of emotional intelligence who is resilient and adaptable with the enthusiasm, will and desire not just to succeed personally
We're looking for a candidate to fill this position in an exciting company. Identify, pursue and deliver new customers and sales; Develop and expand the knowledge of existing and potential customers, professional networks and key stakeholders; Build extensive and personal customer relationships at a national and regional level - relative to the divisions' developments and future plans; Track competitive projects and activities; Development of business intelligence in relation to customers' future requirements. A proven track record within the Industrial & Logistics sector of business development, account management Understanding of UK Industrial and Logistics sector from logistics model, design and implementation perspective. Extensive experience of operating in the UK Industrial and Logistics sector at a senior level. Strong existing and respected relationships with a wide range of organisations with industrial & logistics interests within their target sectors. Excellent sector knowledge, communication sales and presentation skills. Strategic thinker, process driven, strong commercial accumen. Personable and capable of building rapport and maintaining customer and team relationships. Skills in customer targeting and winning, influencing and negotiating. Ability to build trust and confidence in the company's capability to deliver customers' requirements . A track record of team building and capability development in the areas of relationship building, sales negotiation and customer service.
Jul 30, 2020
Full time
We're looking for a candidate to fill this position in an exciting company. Identify, pursue and deliver new customers and sales; Develop and expand the knowledge of existing and potential customers, professional networks and key stakeholders; Build extensive and personal customer relationships at a national and regional level - relative to the divisions' developments and future plans; Track competitive projects and activities; Development of business intelligence in relation to customers' future requirements. A proven track record within the Industrial & Logistics sector of business development, account management Understanding of UK Industrial and Logistics sector from logistics model, design and implementation perspective. Extensive experience of operating in the UK Industrial and Logistics sector at a senior level. Strong existing and respected relationships with a wide range of organisations with industrial & logistics interests within their target sectors. Excellent sector knowledge, communication sales and presentation skills. Strategic thinker, process driven, strong commercial accumen. Personable and capable of building rapport and maintaining customer and team relationships. Skills in customer targeting and winning, influencing and negotiating. Ability to build trust and confidence in the company's capability to deliver customers' requirements . A track record of team building and capability development in the areas of relationship building, sales negotiation and customer service.
We're looking for a candidate to this position in an exciting company. Leading the Customer Service operational team to ensure that we deliver a great customer service experience to our clients. Communicating with key stakeholders to management expectations and exceed on commitments Supporting customers through full customer lifecycle managing any Sales, Work Order, Billing or Service issues. Drive a performance management targets-based culture. Anticipate future service requirements and plan accordingly including for example developing and managing new digital channels Provide seamless team working with the Technical Services team. Manage and build the customer service resourcing plan, forecasts and budgets to meet financial /headcount targets. Must have worked in the facilities management sector Previously managed / worked within contact service centres Ideally worked within a customer transformation environment Asset management tools such as Maximo would be advantageous Previously experience in the majority of the below responsibilities
Jul 30, 2020
Full time
We're looking for a candidate to this position in an exciting company. Leading the Customer Service operational team to ensure that we deliver a great customer service experience to our clients. Communicating with key stakeholders to management expectations and exceed on commitments Supporting customers through full customer lifecycle managing any Sales, Work Order, Billing or Service issues. Drive a performance management targets-based culture. Anticipate future service requirements and plan accordingly including for example developing and managing new digital channels Provide seamless team working with the Technical Services team. Manage and build the customer service resourcing plan, forecasts and budgets to meet financial /headcount targets. Must have worked in the facilities management sector Previously managed / worked within contact service centres Ideally worked within a customer transformation environment Asset management tools such as Maximo would be advantageous Previously experience in the majority of the below responsibilities
