3758 Call Centre / CustomerService jobs

Temporary | 1-3 months | Customer Service Adviser | Doncaster | £17000 | Full-time Your new company You will be working for a public sector organisation based in Doncaster within a sales and customer focused role. Your new role As a Customer Service Adviser, you will be responsible for both inbound and outbound calls, dealing with new and existing customers. You will deal with customer queries to take payments, place orders and to advise on products that the organisation provide. Through effective fact-finding with customers, you will identify their need and deliver the best solution whilst identifying ways to maximise the sales opportunity. KPIs will be monitored. What you'll need to succeed You must have experience within a sales or customer service background. The ideal candidate will be a confident communicator who has a friendly and positive attitude. What you'll get in return This role is due to last until 23rd December and you will benefit from weekly pay, in addition to regular aftercare with your Hays consultant. This is a full time role working Monday - Friday 9am - 5pm. The company will provide you with full training. Free parking on-site is available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsibilities: · Provide a dynamic approach to the management and day-to-day performance of agents within the team Ensure that incoming calls, letters and emails are responded to in line with the department KPI's Ensure that claim forms are issued in line with the department KPI's Ensure that the team provide an exceptional level of customer service to our customers at all times To motivate the team to achieving a high standard of performance Identify any ongoing or additional training and development required by individuals, ensuring that this is managed and reviewed regularly Manage and send all daily/ weekly reports on time and accurately Review, implement and monitor targets for all team members Update variation of terms and conditions Process the payment run daily for claims to be paid Approve claims raised up to £500 Ensure best practice is maintained at all times Team absence management, absence cover, return to work interviews, holiday approval, yearly appraisals. Deal with escalations from the team and deal with customer complaints Diffuse and resolve conflict when necessary Motivate team members Lead by example and demonstrate companies DNA and strategies Carry out regular reviews of outstanding workloads and working practices, ensuring that the Quality Procedures are updated accordingly Work proactively and professionally with other Team Leaders, Supervisors and Managers across the business About the Role: Claims Team Leaders, providing support and guidance to achieve their specific roles through leadership, coaching, development, motivation and performance management Maintain a high quality of service to both our external and internal customers. Key Skills/Experience Required: A track record of delivering results as a team leader/manager Excellent level of customer focus An excellent communicator, capable of influencing and asserting opinion at all levels Proven experience as a team player, capable of operating effectively within a senior cross-team management function Proven ability to manage change Strong coaching skills Good communication skills - comfortable presenting to employees Proven people management experience and skills - building and leading teams Good planning and organisational skills A high degree of drive and commitment is a must in this challenging role Ability to demonstrate a highly professional work ethic Proven track record of managing a significant team in a high volume contact or claim centre, or similar environment Good IT skills, and understanding of contact or claim centre tools and systems

Part time Delivery Postman / Postwoman with Driving Job reference: 113844 Location: Rhyl Delivery Office LL18 1AA Contract: Permanent Hours: 26:00 hours, between 07:00 and 16:00 , Monday to Saturday (with rotational week off) Hourly Rate: £10.46 Age 18+, £8.13 Age 17. Royal Mail is one of the UK's best-loved brands. Every day, we're bringing letters and parcels to people around the country; something that communities across the UK rely on. We are 150,000 strong with 500 years of history, and we wear our badge with pride. Now, we want you to wear it too. About the role From scorching summer days to the depths of winter, our postmen and postwomen play a vital role, delivering the mail. It's a physically demanding job - but it's one the nation relies on. Here, you will: Work part-time hours between the hours of 07:00 and 16:00 Cover periods of leave for a fixed number of routes (so you'll need to be a bit flexible) Sort the mail for your route Check your vehicle and join a colleague for your round Spend between four and six hours delivering mail outdoors About you Upbeat and self-motivated: You'll be happy working solo as well as part of a team. Love of the outdoors: From rural farms to city apartments, corner shops to business parks, whatever the weather (and, this being Britain, it can get quite extreme) we're there, six days a week. That means you'll need to be happy being out and about. Good level of fitness: There's up to six hours per day of walking, so you should relish a role that keeps you fit. Excellent organisation: You will need to be able to plan your round and make sure you complete all your deliveries in good time. Resilience: You will be able to work under pressure and with the public, acting as a friendly face that people know and trust. Flexibility: You will be working in different areas covering your colleagues' holidays, so you might need to adjust your working hours to match your round. Driving licence requirements A full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred. Please note you will be required to show this at assessment. About us We're more than a household name. Using technology and logistics, we're delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK - everything from birthday presents to exam results. This means you'll make a difference to people's lives, every day. Our postmen and postwomen are part of the community. We don't just deliver post: we deliver a promise. No matter the location, we make it to that doorstep - and we make our customers smile. It might seem like a little thing but, together, we have a big impact. Royal Mail Group, delivered by people for people We're also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. Pay We offer an industry-leading pay and benefits package Age 17 £8.13 + 6 months months Age 18+ £10.46 £11.04 £11.62 You will be paid weekly, with pay increments after six months and twelve months, subject to satisfactory performance. We also offer a weekly supplement of £25.66 (pro-rata) plus overtime and shift allowance if applicable for Delivery work. Benefits Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata) Contributory Pension Scheme Excellent career development opportunities Full uniform provided Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the Childcare Plus scheme, and an excellent maternity/paternity leave policy Cycle2work scheme Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers, travel & attraction discounts for family days out, fashion, gifts and health & wellbeing to include discount on beauty products and gym membership. Shift patterns Part time 26:00 hours per week Working between the hours of 07:00 and 16:00 Monday to Saturday, with a rotaional week off What happens next? After you apply, your application will be reviewed and, if you're successful, you will be invited to a face-to-face interview. We plan to hold interviews from 10/12/2019, therefore if you wish to apply please ensure you are available on this date. Job Segment: Part Time

Dealer Support Advisor - Sevenoaks, Kent We have an excellent opportunity for a Dealer Support Advisor to join our client , a fast-growing consumer lending business based in Sevenoaks, Kent. They're a market leader in their sector and have been ranked in the Financial Times FT1000 Europe's Fastest Growing Companies for 2019. This is a great opportunity to gain office experience in an innovative & evolving Fintech where there is scope to develop and progress your career in the financial services sector. Key Responsibilities You'll predominantly be handling inbound calls from Dealerships and Area Sales Managers (but not via an automated dialler system) to ensure any queries are dealt with quickly and efficiently. You'll liaise directly with the company's existing and new clients on the phone and over email, handling around 80 calls per day. Skills Required Experience of working in a team within an office/contact centre environment Experience of liaising directly with customers on the telephone or face to face Ability to understand and comply with documented processes, policies and procedures Excellent verbal and written communication skills Additional Details 37.5 hours per week - rotating shifts Rota shift work based on 8-8 weekdays, 9-6 Saturdays & 9-5 Sundays A day in lieu will be given for working weekends & Bank Holidays Our client offers an attractive reward package which includes: Continuous support, training and development and effective career progression 25 days holidays plus Bank Holidays & an additional day off for your Birthday Subsidised gym membership Private medical insurance Pension employer contribution of 5% Life insurance Cycle to work scheme Social events Inc. Summer BBQ, Winter Christmas Party and Friday Feast High street discount voucher via platform

Are you looking for an exciting Temp-to-Perm Receptionist opportunity in the Huntingdon area? We are currently recruiting for a Receptionist in the Huntingdon area to start as soon as possible. This is a temporary to permanent opportunity, with the intention of taking the successful candidate into a permanent role after the initial trail period. In this role, you would be working with a friendly, outgoing team providing a variety of administrative support including: Meeting and greeting customers at reception Answering phones, taking messages and dealing with customer enquiries Booking appointments Taking photocopies of documents Receiving deliveries Providing general administrative support to the office as required. This is an exciting opportunity that would suit both new and experienced receptionist, who are able to provide a professional and friendly service to clients. If you are interested in applying for the role, please contact Melissa at Reed Cambridge or apply directly below!

Our client is looking for a Customer Services Manager, reporting to the Director, who will primarily be responsible for the management, performance and delivery of KPIs across the Customer Services department for the business which has a combined turnover of c.£50m. Support will also be given to the Sales function, alongside 3rd party relationships and service delivery with the retailers and wholesalers. Management of currently a team of c.12 employees, Customer Service Agents and direct relationship management with out of hours call centre. Specific Responsibilities include: Deliver systems and process changes required for new campaigns and key customer accounts Responsible for all complaint based activity to ensure FCA/FOS guidelines are adhered to, providing root cause analysis and overseeing all lessons learnt reviews Directly responsible for the Membership department and ongoing improvements to the insurance policy renewal process Achieve optimum efficiency with regards to resource planning and job allocation to the field based team of c.35 engineers Management of the call centre and resources allocated to it, ensuring targets set are achieved Co-ordinate all customer services activity across resources based at currently two office locations for all customer contact, including but not limited insurance repair work, membership (new and renewal) and chargeable repair work Continuously monitor, review and develop MI reporting and the complaints handling procedure, including identifying trends and route cause analysis Manage cross sell and upsell opportunities for relevant services as identified by the sales and marketing teams Act as the primary contact with the out of hours customer services provider, resolving ad-hoc issues and implementing appropriate reviews and changes to reduce errors and impact on day to day customer services In conjunction with the appropriate management, develop internal telephone/job management system to meet the requirements of new and existing customers through to the accurate capture of data and reporting Liaise directly with the Field Operations Manager to co-ordinate field based activity is planned and allocated appropriately with accurate information Utilise systems and reporting capabilities to forecast contact volumes and establish appropriate scheduling of resources to deliver key measures Develop and produce 'on time and accurate' MI reports The successful candidate will possess: Large scale customer billing operations Responsibility for applying good practice in contact management, payments and debt processes Recruitment/ training of customer services agents Implementing system improvements through use of technologies Ability to communicate to customers diligently and professionally Team player Ability to work flexibly Good organisational skills Capable of following procedures and systematic processes A confident and mature outlook, together with an awareness of the need for tact and patience Attention to detail and accuracy Ability to remain calm and work effectively under pressure Prepared to learn new skills Hunger and desire to pursue customers in arrears

Part time Delivery Postman / Postwoman with Driving Job reference: 105185 Location: Cardiff Delivery Office CF14 5XW Contract: Permanent Hours: 25 hours, between 06:00 and 18:00 , 5 days per week (Monday - Saturday ) Please be aware this advert covers Vale Glamorgan and Cardiff area,you could be working at a different office than the one advertised . Hourly Rate: Age 18+ £10.46, Age 17 £8.13 Royal Mail is one of the UK's best-loved brands. Every day, we're bringing letters and parcels to people around the country; something that communities across the UK rely on. We are 150,000 strong with 500 years of history, and we wear our badge with pride. Now, we want you to wear it too. About the role From scorching summer days to the depths of winter, our postmen and postwomen play a vital role, delivering the mail. It's a physically demanding job - but it's one the nation relies on. Here, you will: Work part-time hours between the hours of 06:00 and 18:00 Cover periods of leave for a fixed number of routes (so you'll need to be a bit flexible) Sort the mail for your route Check your vehicle and join a colleague for your round Spend between four and six hours delivering mail outdoors About you Upbeat and self-motivated: You'll be happy working solo as well as part of a team. Love of the outdoors: From rural farms to city apartments, corner shops to business parks, whatever the weather (and, this being Britain, it can get quite extreme) we're there, six days a week. That means you'll need to be happy being out and about. Good level of fitness: There's up to six hours per day of walking, so you should relish a role that keeps you fit. Excellent organisation: You will need to be able to plan your round and make sure you complete all your deliveries in good time. Resilience: You will be able to work under pressure and with the public, acting as a friendly face that people know and trust. Flexibility: You will be working in different areas covering your colleagues' holidays, so you might need to adjust your working hours to match your round. Driving licence requirements A full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred. Please note you will be required to show this at assessment. About us We're more than a household name. Using technology and logistics, we're delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK - everything from birthday presents to exam results. This means you'll make a difference to people's lives, every day. Our postmen and postwomen are part of the community. We don't just deliver post: we deliver a promise. No matter the location, we make it to that doorstep - and we make our customers smile. It might seem like a little thing but, together, we have a big impact. Royal Mail Group, delivered by people for people We're also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. Pay We offer an industry-leading pay and benefits package Age 17 £8.13 + 6 months months Age 18+ £10.46 £11.04 £11.62 You will be paid weekly, with pay increments after six months and twelve months, subject to satisfactory performance. We also offer a weekly supplement of £25.16 (pro-rata) plus overtime and shift allowance if applicable for Delivery work. Benefits Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata) Contributory Pension Scheme Excellent career development opportunities Full uniform provided Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the Childcare Plus scheme, and an excellent maternity/paternity leave policy Cycle2work scheme Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers, travel & attraction discounts for family days out, fashion, gifts and health & wellbeing to include discount on beauty products and gym membership. Shift patterns Part time 25 hours per week Working between the hours of 06:00 and 18:00 Five days across Monday to Saturday One day off during the week (rotational day off) What happens next? After you apply, your application will be reviewed and, if you're successful, you will be invited to a face-to-face interview. We plan to hold interviews from 10th &11th December 2019, therefore if you wish to apply please ensure you are available on this date. We are looking for both immediate and future start dates at this office. If you are invited to an interview this will be explained in more detail on the day. Job Segment: Part Time

Don't be just any Distribution Administrator, be a Brakes Distribution Administrator Your local pub, your favourite restaurant, your children's schools all have one thing in common " Brakes UK. There are a lot of hungry mouths to feed out there so it's a good job our depot-based teams have the know-how and expertise to oversee the delivery of over 1.5 million items to our customers each and every day. You're not ordinary, and neither are we! Our Brakes Distribution Administrators are the people that help to keep our network running " they not only love to find solutions, but they ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations whilst working together as one team and having some fun along the way! It's hard work, but a Brakes Distribution Administrator makes it look easy! The role includes: Receiving in-bound telephone calls regarding driver and customer queries Acting as the link between the depot and customer service team Re-directing calls to the relevant department for resolution Resolution of customer issues Completion of reports Processing associated paperwork for cancelled orders and redirection of stock Attendance of operational meetings Dealing with the Resolution Team mailbox and responding to e mails in a timely manner Updating evista with information on delayed routes. Ensuring failed deliveries and TLC customer's requirements are met. De-brief of drivers on return to depot Any other duties required for the role You'll have: • Experience in a similar role • Excellent communication skills • Strong ability to coordinate and maintain good relationships at all levels • Working knowledge of Microsoft systems • Working knowledge of SAP helpful • Self-motivated and enthusiastic " able to work effectively on their own or as part of a team What you'll get: Competitive salary with annual salary review Huge discount on all sorts of lovely food Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Free parking and subsidised canteens Job security and career opportunities " We're part of Sysco " the Global leader in selling, distributing and marketing food products - so the opportunities really are endless! …and much more! There's a lot on offer, so what are you waiting for? FEED YOUR AMBITION. DELIVER YOUR FUTURE

Kent and Canterbury Hospital have a vacancy for a weekend Service Centre operator. To provide good reception/switchboard and customer service to Emergency Services, GP's, patients and visitors. You will need to be able to work well under pressure- knowledge of site layout, local area and common medical terminology would be an advantage as would previous switchboard and/or helpdesk call handling experience also. You will need GCSE Maths and English, or equivalent and you will need a DBS check. If you are interested in this position, please contact us for more information.

Excerpt: Client Support Officer required for a growing and successful family run business on the outskirts of Exeter. Introduction/Job Overview: As a key member of the team you will provide high-quality service to clients in line with company procedures. Working effectively with all clients, managing expectations and workload appropriately with the objective of achieving high levels of client satisfaction and productivity. The successful candidate will be an enthusiastic team player with a positive mind set and excellent customer service skills wishing to join a likeminded team. Responsibilities will include: Receive and effectively process written and phone enquiries, providing high quality service to all. Become an expert in the use of our bespoke systems, service specific knowledge and communication skills through training and personal development programmes. Act as a counter signatory for applications on behalf of clients. Deliver effective management of large client account portfolios. Be an integral member of the Client Support Team by consistently demonstrating quality team work and a positive attitude. Uphold the mission and values of the business Consistently achieve team and individual KPI's Requirements will include: Bright and engaged team player First class communication skills both written and verbal Able to multi task and work to deadline, maintaining accuracy at all times IT savvy, able to pick up and learn new systems with ease Competent administrator, efficient and organised Summary/Closing paragraph My client is constantly looking to improve what they do, thriving on new ideas, working hard and having a lot of fun along the way! If you are looking for an opportunity to share ideas, grow as a professional and as a person, be at the forefront of a successful, evolving, growing business and want to be challenged to give it your all, then please apply today. Keywords: Customer Service, Client Support, Administration, jobs in Exeter, jobs in devon, hospitality Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us. Meta Data Title: Client Support Officer | Office Meta Data Description: Cathedral Appointments are seeking a Client Support Officer for a growing family run business based in Exeter. Further information can be found on our website.

Joining a busy customer service team based on the outskirts of Slough. Our client is seeking a professional Customer Service Co-ordinator who can work efficiently in a fast-paced environment. To start ASAP and will continue on a temporary basis up to Christmas 2019. Key Responsibilities: * Answering phone calls and emails from customers regarding warranties. * Updating the in-house database. * Co-ordinating third-party contractors. * To start ASAP and will continue up until Christmas 2019. * Based on the outskirts of Slough with onsite parking. Key Skills: * Highly professional, with first class customer service skills. * Communicates confidently, clearly and concisely - orally and in writing. * Work effectively and efficiently in a fast paced, busy environment. * Ability to deal with people at all levels. * Excellent telephone call handling skills. * Attention to detail and accuracy. * IT literate - word processing and databases. Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days. Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).

Part time Delivery Postman / Postwoman with Driving Job reference: 113824 Location: Rothesay Delivery Office PA20 9DQ Contract: Permanent Hours: 24 hours, between 09:00 and 14:00 , 5 days per week (Monday - Saturday ) Hourly Rate: £10.46 Age 18+, £8.13 Age 17. Royal Mail is one of the UK's best-loved brands. Every day, we're bringing letters and parcels to people around the country; something that communities across the UK rely on. We are 150,000 strong with 500 years of history, and we wear our badge with pride. Now, we want you to wear it too. About the role From scorching summer days to the depths of winter, our postmen and postwomen play a vital role, delivering the mail. It's a physically demanding job - but it's one the nation relies on. Here, you will: Work part-time hours between the hours of 09:00 and 14:00 Cover periods of leave for a fixed number of routes (so you'll need to be a bit flexible) Sort the mail for your route Check your vehicle and join a colleague for your round Spend between four and six hours delivering mail outdoors About you Upbeat and self-motivated: You'll be happy working solo as well as part of a team. Love of the outdoors: From rural farms to city apartments, corner shops to business parks, whatever the weather (and, this being Britain, it can get quite extreme) we're there, six days a week. That means you'll need to be happy being out and about. Good level of fitness: There's up to six hours per day of walking, so you should relish a role that keeps you fit. Excellent organisation: You will need to be able to plan your round and make sure you complete all your deliveries in good time. Resilience: You will be able to work under pressure and with the public, acting as a friendly face that people know and trust. Flexibility: You will be working in different areas covering your colleagues' holidays, so you might need to adjust your working hours to match your round. Driving licence requirements A full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred. Please note you will be required to show this at assessment. About us We're more than a household name. Using technology and logistics, we're delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK - everything from birthday presents to exam results. This means you'll make a difference to people's lives, every day. Our postmen and postwomen are part of the community. We don't just deliver post: we deliver a promise. No matter the location, we make it to that doorstep - and we make our customers smile. It might seem like a little thing but, together, we have a big impact. Royal Mail Group, delivered by people for people We're also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. Pay We offer an industry-leading pay and benefits package Age 17 £8.13 + 6 months months Age 18+ £10.46 £11.04 £11.62 You will be paid weekly, with pay increments after six months and twelve months, subject to satisfactory performance. We also offer a weekly supplement of £25.66 (pro-rata) plus overtime and shift allowance if applicable for Delivery work. Benefits Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata) Contributory Pension Scheme Excellent career development opportunities Full uniform provided Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the Childcare Plus scheme, and an excellent maternity/paternity leave policy Cycle2work scheme Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers, travel & attraction discounts for family days out, fashion, gifts and health & wellbeing to include discount on beauty products and gym membership. Shift patterns Part time 24 hours per week Working between the hours of 09:00 and 14:00 Five days across Monday to Saturday One day off during the week (rotational day off) What happens next? After you apply, your application will be reviewed and, if you're successful, you will be invited to a face-to-face interview. We plan to hold interviews on 05/12/2019, therefore if you wish to apply please ensure you are available on this date. Job Segment: Part Time

Conrad Finance are pleased to be working with an exciting business based in Bury St Edmunds who are currently looking to recruit a full time Customer Service Coordinator to join their growing team on a 12-month fixed term contract. With their growing reputation they are now a partner to a number of well-known businesses throughout the UK and offer the successful candidate a good environment to continue building their career with. This exciting role will largely require the successful candidate to have previous customer service experience, good Excel skills along with prior experience in dealing with key accounts as this position will support individual clients in delivering an all-round service to support the wider business as required. Building trusted relationships with individual key account holders Ensure the smooth flow of order information throughout client's accounts, liaising with a variety of internal and external staff to manage their accounts effectively Execute regular reviews to maximise efficiency Develop a strong knowledge and understanding of the individual client's processes and partnerships Be efficient in problem-solving and offer solutions Produce accurate reports to senior managers as required Effective and efficient management of customer queries or complaints Enhance the complaints service for all key accounts through working collaboratively with key stakeholders This position is for a 12-month fixed term contract and offers the successful candidate a great chance to work for a good business with an excellent working environment For more information or to apply for this exciting position please send an up to CV or contact Stuart at Conrad Finance

Based on growth, our client based in Birmingham City Centre are looking to recruit 16 Inbound Call Centre Advisors. This company offers a fantastic salary of for working a 35 hour week plus an excellent benefits package including 29 days holiday plus Bank Holidays! You will start on a salary of £ 21, 500 but there is lots of progression and within 18 months - 2 years you may have the opportunity to move into a Senior Customer Service Advisor where the starting salary if £ 30,300 Duties to include: Handling incoming calls regarding complex queries Identifying client needs and advising on various solutions Delivering specialist advice and support Following up initial support with detailed written communication Liaising professionally with internal and external clients Key Skills: Experience of working within a busy call centre is ideal but not essential Be resilient, positive and enthusiastic Maintain an excellent standard of client care in a high pressure environment Salary: £ 21, 500 Hours of Work: 35 hours per week - Monday - Friday Week 1 - 9:00 am - 5:00 pm Week 2 - 9:15 am - 5:15 pm Week 2 - 9:30 am - 5:30 pm Week 3 - 10:00 am - 6:00 pm Week 4 12:00 pm - 8:00 pm You will need to work 1 Saturday morning in every 4 ( 9:00 am - 1:00 pm ) and you can take this time off in lieu or add it onto your holiday entitlement. Benefits: 29 days holiday plus Bank Holidays Healthcare Scheme Pension Scheme Subsidised parking Ref: SH157 "Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 - 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details."

Base Location : Cardiff Salary: £21,584 - £28,506 depending on skills and experience Working Pattern: Permanent | Full Time - 37 hours per week About the Department Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers. What is the Role Our Business Energy teams supply over 500,000 customer accounts, across broad and diverse client base. Our teams serve a range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our clients interests at heart and helping to control energy costs. Due to our continued success and to support our future business strategy and growth we have an opportunity for a Business Energy Metering Appointments Advisor to join our team. Metering Appointments provides support to Business Energy by raising and managing customer requests for metering work. The team handle requests for gas and electric new connections, upgrades, downgrades, meter exchanges, meter removals and meter read requests. You'll be dealing with internal and external customers and manage the appointment process from cradle to grave. You'll liaise with network and meter operators and our energy consultants to deliver a smooth service for our customers. It is essential you have an eye for detail as you'll be responsible for updating billing system accurately when the appointment has been completed. What do I need? You will need the ability to manage multiple jobs at the same time, handle complaints professionally and use your relationship building skills to problem solve. You will be able to work on your own initiative, be inquisitive, decisive and able to see tasks through to completion. Ideally you will have a background within utilities, though training can be provided, your communication and decision-making skills will be second to none. Our Benefits Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer? Next Steps For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse. SSE Ireland has partnered with See Change and followed their six-step programme which included signing our workplace pledge to build a supportive culture to positively reduce the stigma and discrimination associated with mental health. About SSE We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we don't do it. SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

Part time Delivery Postman / Postwoman with Driving Job reference: 113693 Location: Muswell Hill Delivery Office N10 1DW Contract: Permanent Hours: 25 hours, between 09:00 and 14:00 , 5 days per week (Monday - Saturday ) Hourly Rate: £13.12 Age 18+, £10.20 Age 17. Royal Mail is one of the UK's best-loved brands. Every day, we're bringing letters and parcels to people around the country; something that communities across the UK rely on. We are 150,000 strong with 500 years of history, and we wear our badge with pride. Now, we want you to wear it too. About the role From scorching summer days to the depths of winter, our postmen and postwomen play a vital role, delivering the mail. It's a physically demanding job - but it's one the nation relies on. Here, you will: Work part-time hours between the hours of 09:00 and 14:00 Cover periods of leave for a fixed number of routes (so you'll need to be a bit flexible) Sort the mail for your route Check your vehicle and join a colleague for your round Spend between four and six hours delivering mail outdoors About you Upbeat and self-motivated: You'll be happy working solo as well as part of a team. Love of the outdoors: From rural farms to city apartments, corner shops to business parks, whatever the weather (and, this being Britain, it can get quite extreme) we're there, six days a week. That means you'll need to be happy being out and about. Good level of fitness: There's up to six hours per day of walking, so you should relish a role that keeps you fit. Excellent organisation: You will need to be able to plan your round and make sure you complete all your deliveries in good time. Resilience: You will be able to work under pressure and with the public, acting as a friendly face that people know and trust. Flexibility: You will be working in different areas covering your colleagues' holidays, so you might need to adjust your working hours to match your round. Driving licence requirements A full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred. Please note you will be required to show this at assessment. About us We're more than a household name. Using technology and logistics, we're delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK - everything from birthday presents to exam results. This means you'll make a difference to people's lives, every day. Our postmen and postwomen are part of the community. We don't just deliver post: we deliver a promise. No matter the location, we make it to that doorstep - and we make our customers smile. It might seem like a little thing but, together, we have a big impact. Royal Mail Group, delivered by people for people We're also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. Pay We offer an industry-leading pay and benefits package Age 17 £10.20 + 6 months months Age 18 + £13.12 £13.85 £14.58 You will be paid weekly, with pay increments after six months and twelve months, subject to satisfactory performance. We also offer a weekly supplement of £25.66 (pro-rata) plus overtime and shift allowance if applicable for Delivery work. Benefits Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata) Contributory Pension Scheme Excellent career development opportunities Full uniform provided Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the Childcare Plus scheme, and an excellent maternity/paternity leave policy Cycle2work scheme Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers, travel & attraction discounts for family days out, fashion, gifts and health & wellbeing to include discount on beauty products and gym membership. Shift patterns Part time 25 hours per week Working between the hours of 09:00 and 14:00 Five days across Monday to Saturday One day off during the week (rotational day off) What happens next? After you apply, your application will be reviewed and, if you're successful, you will be invited to a face-to-face interview. We plan to hold interviews on 10/12/2019, therefore if you wish to apply please ensure you are available on this date. Job Segment: Part Time

My client, and Insurance firm based on the outskirts of Stockport are looking for someone to join the team on a temporary basis with a view of it being made permanent. This business pride themselves on their Customer Experience and are looking for a like minded person. The appointed person will work mainly on an inbound basis looking after a few accounts helping with queries and inputting information from the call onto the internal system. The working hours for this job are working on a 4 on 4 off basis 08:00am to 19:30 E.G. Mon - Thurs working 08:00 - 19:30 off Fri, Sat, Sun, Mon. The following week working Tues - Fri off Sat - Tues and so on. The pay per hour is £9.81 which is paid on a weekly basis whilst temping. If you do believe that you have excellent customer service skills, willing to work the above hours and you are available immediately, then I want to hear from you now. This business are very well recognised in the field that they work in and competitors often use the services this company offers for there own clients. If you want to be considered for this position or want to know more about the company and what the job entails then either apply online or contact me via email at

Administrator £17,000 plus uncapped monthly bonus + 28 days holiday! An excellent opportunity has arisen as my client who are a specialist Conveyancing company based in Leeds City Centre are looking to recruit a Administration / Customer Service Assistant to work within their Remortgage department, the purpose of the role will be to manage and process a caseload of Remortgage transactions. This is an excellent opportunity to transfer your administration and customer service skills into fast paced role which is both challenging and rewarding! Full training is provided! KEY RESPONSIBILITIES; * Telephone liaison with the client, borrowers and other external institutions * Where possible, identify process improvements. * Identify and take ownership of potential problems, reporting the problem to your Team Leader. * Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level. * Update of case manager computer systems. * Correctly interpret redemption statements and search results. * Date-set of files * Draft Transfer of Equity and Deeds of Postponement. Personal Qualities * Excellent communication and customer service skills * Ability to meet tight deadlines and targets and to work under pressure. * Good team player, but also ability to work on own initiative. * Good attention to detail. * Good organisational skills. * Good data input skills. * Previous administrative/customer service/conveyancing experience. * Please note that my client will not accept any applications from any law graduates and you must pass a full credit check in order to be considered! CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Hours: 35 hours per week Monday - Friday, shifts between 8.30am to 6pm Are you looking for an exciting customer service role working in one of the fastest growing Contact Centres in Bristol? Here at Woven we are passionate about delivering great customer service. We're looking for people who pride themselves on going above and beyond to provide the best customer service experience. This role will be working on a dedicated campaign for a well-known cleaning systems manufacturer, helping customers who have bought household and domestic cleaning goods for the UK market only. Key responsibilities of the role include: Deliver excellent quality of service through various channels, such as; calls and emails. Take personal ownership in investigating, answering and resolving customer complaints, enquiries and contacts in an efficient and courteous manner. Build relationships and rapport by demonstrating excellent customer service standards. Liaise effectively with all department colleagues and staff throughout the wider business. Show full commitment to personal training and development, ensuring all set targets are achieved. Key skills Previous customer service experience is essential gained from working in contact centre or retail. Engaging phone manner being able to quickly build rapport with customers along with excellent written skills. Ability to multitask and work across IT Systems Learn new skills quickly Remain calm under pressure and enjoy working at pace. There is a comprehensive 2-week training program and upon completion you will receive a training certificate! The development does not stop there with ongoing coaching to increase your skills and to help you reach to your full potential. If you have what it takes, we'd love to hear from you.

We are looking for IT Service Desk Analysts with immediate start dates available Job Role To provide a single point of contact for all staff in relation to IT issues and incidents. To provide exceptional standards of support to all customers and support a variety of products, services and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all SLAs are adhered to. Resolutions should be provided in an effective and timely manner. Working hours between Monday to Friday 08:00-18:00 (8 hours per day) Start date ASAP. Objectives * Provide exceptional customer service. * Fix 95% of resolvable incidents. * Ensure adherence to SLAs. * Ensure that incidents are dealt with according to customer and priority needs. * Ensure all incidents are accurately logged. * Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. * Follow processes to ensure that a high quality of service is provided to internal and external customers. * Desire to build relationships within the service desk team, the IT group and the wider organisation. * To understand the business and its objectives. Responsibilities * Log all incoming calls to the service desk. * Ensure that information is accurately recorded in the service management tool. * Ensure that incidents are assigned to the correct resolver team. * Co-ordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users. * Work with the problem management team or other virtual teams as required. * Provide basic in-house training to end-users. * Contribute to the knowledge base. * Act as a single point of contact. * Contribute to Problem Management team as and when required. * When required represent the service desk at team and department * Plan and prioritise work to ensure that deadlines and targets are met. * Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments. Mandatory Qualifications * Security clearance as per the standard set by HLC e.g. Disclosure Scotland. Desirable Qualifications/Experience: * ITIL v3 Foundation. * Microsoft Technology Associate or Comp TIA A+ certification. * Experience of working in a customer facing IT environment. * Experience of ticket logging toolsets, such as Remedy or ServiceNow. City centre location, fantastic working environment, performance related bonus

Primary Service Executive PART TIME WEEKENDS ONLY (Sat&Sun) 08:00 - 16:00 Duration: ASAP start date, 3 months - with possibility to be extend The company has become a market leader by doing the little things that really matter for their customers and colleagues. It is part of what makes it such a great place to work and is proud to have been accredited as one of Britain's Top Employers again this year. The company is the UK's number one retailer and take pride on offering a great shopping experience, passionate about food, merchandise and services providing and will always try to get things right for their customers. About the Team The Primary team sits within Distribution. The team are responsible for ensuring our orders are delivered to the destination on time and in the most efficient way possible. Working collaboratively with our Suppliers, Hauliers, Consolidators, Commercial, Supply Chain & Company DC's, Primary continually strive for more efficient ways of distribution. The Role - Primary Service Executive Whilst specific responsibilities will be dependent upon the changing needs of the company business, the following provides an overview of the role's key responsibilities and measures: Working alongside members of the Primary Distribution team to help support company suppliers and Primary hauliers to deliver cost effective and efficient supply chain solutions Collaborating cross functionally with our Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial and Finance teams to improve and deliver great service levels Delivering day to day operations, including responding to customer queries on orders, reporting and auditing, to ensure a smooth running of the department Supporting Managers to grow the Primary Distribution network Using data to analyse and spot trends to meet KPI targets and make improvements to our network Leading change and development to drive simplification of routines, including databases and supporting tools Following our Business Code of Conduct and always acting with integrity and due diligence Key Skills and Experience Numeric and data analysing ability Strong Microsoft Office, web-based applications, and modelling skills Understanding of Transport / Distribution networks would be an advantage Demonstrating the ability to work collaboratively and build solid working relationships Providing a high level of Customer Service Attentive to detail Effective problem-solving skills Personable, engaging and articulate Flexibility, ability to manage multiple and competing priorities, responsiveness Resilience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

We are working with one of our fantastic clients who are rapidly expanding due to continued growth, and are now looking to recruit temporary English-speaking Customer Service Representatives for their site near Eastleigh in Hampshire. Our client is setting up an additional contact centre to assist with their established site in North Hampshire and the role will involve day-to-day Contact Centre duties as required. This position is for two months and to start on 9th of December. Main Duties: Answering inbound calls Assisting with customer queries on the phone and electronically Complaint handling Gathering information from customers and providing excellent customer service at all times Obtaining information and recording data accurately Candidate Competencies: You will be a fluent English communicator written and verbally You will have experience in dealing with customers You will have good computer skills What you will receive: Pay rate is £9.50p/h on a temporary basis Monday to Sunday at 37.5 hours per week between the hours of 07:00 - 20:00, 7.5 hours per day Genuine opportunities to progress Great working environment with good facilities and a friendly team Free onsite parking If you are currently looking for a new opportunity in a fast-paced environment in a company that can offer great prospects then please apply NOW! Alternatively, call us on and we can discuss the opportunity further with you. If you are successful at interview, there is potential for an immediate start!

Are you a confident communicator seeking a step up into an office based role? Do you have a strong background in customer service? Then this could be the role for you. Our client, an award-winning provider of group insurance, is seeking an Insurance Coordinator to join their customer services division. You will: • Undertake tasks in response to customer requests • Answer incoming telephone enquiries and respond to them and fully document how they were resolved • Amend and maintain accurate company records • Investigate and resolve complaints and queries in line with complaints procedures • Train and coach other staff to share up to date knowledge • Complete other ad hoc administration tasks You will have: • A minimum of 5 GCSE's or equivalent (with Grade C or above in Maths and English) • Good MS Office systems skills (Outlook, Word, Excel) • Experience with data manipulation in Excel • Experience of working within an administrative role • Proven ability to work to deadlines and under pressure • Confident to work on own initiative Desirable • Financial Service's qualifications About the firm: • An award winning provider of group insurance • A modern, agile and welcoming organisation If this sounds of interest please contact Leah at Flair for Recruitment for more information.

Equity Housing has an exciting opportunity for a Customer Relationship Manager - Home Ownership to join our team in the Stockport region . You will join us on a full time, permanent basis in return for a competitive salary of £26,000 per annum. The Customer Relationship Manager - Home Ownership is a key role that will help us achieve our organisational objectives. You will provide a responsive, effective and efficient generic housing management service to the Group's customers. You will also work with all relevant teams to ensure the delivery of customer focused service to ensure all teams deliver an excellent customer focused service through attaining performance standards. Key accountabilities of our Customer Relationship Manager - Home Ownership: - Provide an effective estate management service to customers, undertaking scheme inspections on a regular basis in accordance with current policies and procedures. To work closely with other departments as required - Take ownership of a geographical patch and be solution orientated to provide excellent customer service at all times to both internal and external customers - Supervise contractors providing estate services ensuring they comply with the contract and specification. - Attend customer consultation meetings and keep in regular contact in relation to estate services and service charges, and recurrently consult homeowners regarding standards and the level and range of services on their schemes. - Conjunction with the Finance Team, produce annual scheme service charge budgets and accounts in line with lease requirements, and to prepare monitor service charge budgets and estate expenditure on a regular basis. - Deal with general day to day lease queries, ensuring that leaseholders adhere to the terms of their lease and deal with any breaches of lease in accordance with requirements of their lease and the Groups' policy and procedures. - Undertake leasehold consultations in line with the requirements of Section 20 legislation. - Monitor repairs activity and liaise with Asset Management and contractors where required. - Carry out Welcome Visits for new customers in accordance with the Group's policies and procedures. - Achieve arrears level within agreed targets through effective management of rent and service charge accounts - Action arrears cases in accordance with the Group's policies and procedure and in line with the RentArrears Protocol, ensuring that clear and comprehensive notes are always recorded. What we're looking for in our Customer Relationship Manager - Home Ownership: A QCF/NQF Level 3 or equivalent, knowledge of housing management policies and procedures, experience of Home Ownership and previous experience in a similar role is essential. If you feel you have the skills and experience needed to become our Customer Relationship Manager - Home Ownership please click 'Apply' now! We would love to hear from you. Closing date: 5pm on 27 November 2019 with interviews being held 6 December 2019

A brilliant opportunity has occurred for a Dutch speaking B2B Customer Service Representative to be involved in a market leading international manufacturing organisation in London! You will be in the forefront of delivering excellent client service across the Dutch market. Your responsibilities will include: Dealing with B2B clients, internal and external across the Dutch market directly Managing order management, account management, order fulfilment and product support on the relevant Dutch accounts Liaising with clients by providing assisting and guidance on the company's products Working closely and cooperatively with other divisions of the company About you: For you to be successful in the position, it is essential that you are fluent in Dutch, have a proven background in a Customer Service role or similar. You will be part of a dynamic team where you will have the opportunity to progress within the company. This role is suitable for an experienced Dutch speaking B2B Customer Service who seeks a new challenge and progression within their career. Profile: Perfect fluency in written and spoken in Dutch Fluent in English, both written and spoken Solid experience providing business to business customer services, order processing or order fulfilment Previous experience working in a customer care, sales administration, client support or account management dealing with products Great team player with strong communication skills and the ability to work well in a fast paced environment To apply, please send your CV in English and in Word format to Jonathan. languagematters is acting as an employment agency in relation to this vacancy.

Customer Service Advisor - £18,000 to £22,000 My award winning and market leading client's employees are rewarded generously with salary increases, development and progression - even an ability to obtain an industry recognised qualification. You could be too, based in their modern offices based in Borehamwood. About the role: Joining a team of 25, you will be handling customer enquiries over the phone regarding their account. My client is proud of the customer experience that their advisors provide, and the team's regular social events ensure that customer service is delivered with a smile! The role is a customer service based role within an office environment so any experience working within a similar role, whether office based or within retail is very welcome. About you: * Confident telephone manner * Bright and enthusiastic * Ability to empathise and build rapport with customers They offer an amazing benefits package which includes: * 23 days holiday + bank holidays * Private healthcare for you and dependants * Season ticket loans * Auto-enrolment pension scheme * Annual leave purchase scheme Interested? Please call Amanda on or click APPLY NOW

Customer Service Advisor - Maidenhead: You will deliver a pro-active and efficient administration and liaison service supporting the site team, Head Office and customers. This role is flexible offering between 36-40 hours per week starting circa 8am finishing at 16.30pm. The days are between Monday-Friday but you will be required to work every Saturday with one day off in the week. Client Details Customer Service Advisor - Maidenhead: My client supplies over 5,500 customers throughout the UK ranging from the automotive industry to the pharmaceutical industry. With there expertise being the ability to understand customers needs accurately and therefore providing an excellent service with a reputation built on quality, promptness, efficiency and innovative service delivery. Description Customer Service Advisor - Maidenhead: To ensure all customer issues are dealt with efficiently and effectively. To be the link between the customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness. Provide/produce/analyse information and reports as required by the business. Ensure efficient administration of all employee matters as required supporting HR and Payroll team. Ensure the telephone gets answered quickly and efficiently and that all calls are logged and dealt with. Ensures that all customer issues are dealt with efficiently and directly or by effective liaison with the Site Teams (Production and Transport) and Customer Services at Head Office. Ensures systems are used effectively and that appropriate storage and filing of material takes place. Listens to the customer and ensures issues/problems are resolved. Ensures any issues relating to contractual elements are referred to Customer Service Manager. Profile A successful candidate will have: Experience in Administration and have good communication skills both written and verbal. Knowledge of relevant computer applications or aptitude to learn (Customer Services (NETSUITE),Operational Software (PARIS), HR/Payroll, Finance, Purchasing, etc). The ability to analyse information and reports as required by the business. An understanding of Microsoft Windows products and technologies. Excellent organisation and and time management skills. Thrives when working to time constraints. Key eye for attention to detail. A proactive working mindset. Job Offer A salary paying up to £22,000 dependant on the expereince + Benefits.

Our client, a transport and logistic company based in Trafford park is looking for an experienced Customer Service Advisor to join there service delivery team. Our client is a national organisation and are specifically looking for candidates to join their client services team who specialises in product and delivery. As part of the team you will be a key point in developing and maintaining client relationships. You will be responsible for delivering consistent excellent customer service and be a key point of the development to the business. The hours are 37.5 hours per week. Dress code is smart - casual. Official opening days are 7, you will work every 2 in 8 Sunday's. Temp to Perm. Salary is £18,500. As a Customer Service Advisor your duties will include: - Answering inbound calls - Investigate all queries received - Dealing with complaints - Stock control - Liasing with internal departments to ensure all issues impacting on service are dealt with in a timely manor - Ensuring you provide excellent customer service to every client - Updating internal systems Benefits include: - Working for a national company - Stability - Work for a growing team - 1-2-1 training and reviews - Free car onsite car parking - Vouchers off Pubs and Restaurants To be considered for this role you will need to have previous phone based customer service experience. Interested in hearing more, apply now!

Deputy Customer Onboarding Manager, Shipping Company, £18,000 - £20,000, Immediate Start! Our client, a global Shipping company with offices across the globe, are looking to recruit a Deputy Customer Onboarding Manager to join their busy London office. Given the regular travel to their larger office base in Essex, it would be very advantageous for any interested candidates who live East of the capital. Our client work alongside Shipowners with any freight/cargo/crew requirements, and have ports located across the globe. As they are in a period of sustained growth and have recently introduced a new technical software system, they are now actively seeking the right candidate to join them in an Onboarding capacity to help them deliver the necessary training. In a nutshell, your responsibilities will include: Creating training programs/workshops Providing information on new systems to internal employees Assisting the Customer Onboarding Manager to deliver training Coaching and assisting the Helpdesk team to troubleshoot system issues Project managing customer and internal implementations ensuring all relevant stakeholders are involved General administrative duties In order to be considered for this position, it is ESSENTIAL that you have the following: Excellent attention to detail Educated to degree level or equivalent Fun, sociable personality Proactive approach to work Ambition to progress career In addition to a very competitive salary, our client also offer fantastic working hours: Monday - Friday, 9.00am - 5.00pm. Our client are looking to move exceptionally quickly on this position, so any interested candidates are urged to apply at their earliest convenience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About NQC: NQC is a leader in supply chain risk management, with over ten years experience providing solutions and insight to global industry and governments. We use bespoke technology to help public and private sector organisations take control of risk across nearly 300,000 suppliers in over 100 countries. At NQC, our diverse, multi-lingual and multi-skilled team reflects the global nature of the clients and industries which we serve. From the developers that drive forward our technology, to the support centre teams that guide suppliers worldwide through compliance requirements, we continue to invest in the integrity and growth of our business. About your new role: Due to an exciting period of growth, NQC are on the look out for a Czech speaking Support Centre Representative to join our Service Delivery department and provide support to global blue chip organisations. The main duties include: Supporting suppliers and clients using NQC Ltd online based products. Provide inbound support in response to telephone, email and online queries. Outbound calling on behalf of clients to confirm receipt of information and progress on completion of a requested on-line assessment Why choose NQC? Competitive salary and benefits including; gym membership discounts, 24/7 employee helpline, healthcare packages and birthday hampers! Excellent training and career progression opportunities City centre based Relaxed dress code Excellent social events About you To apply for this roles candidates must; Be fluent in Czech and English Be a confident communicator with a strong telephone manner Have good problem solving skills

Account Manager, Temporary Ongoing £10.50PH, Leicester City Centre - Driving License is essential Monday to Friday - Rotational shifts between 8am-6pm Do you consider yourself to have an eye for detail? Constantly double checking, checking and checking again? Not afraid of a busy and dynamic working environment? If so we are looking for a hard working individual with great organisation skills who is able to cope well under pressure to join a vibrant team based in Leicester. Purpose: To audit customers via the telephone and the internet, or other appropriate methods, in a customer focused and efficient manner in order to maximise opportunities. The Role: • To investigate existing customers to ensure that the correct information is obtained in order to produce accurate quotes for the businesses. • To assist in the collection of revenue in order to contribute to the business targets. • Office and field based, travelling to customers to discuss their needs. The Candidate • Previous sales experience • Auditing background is ideal but not essential • Outstanding customer service • Excellent attention to detail • A proactive/can do attitude to work • Ability to work in a fast-paced team • Able to build working relationships with internal and external candidates. • Positively promote and educate customers • Ability to remain calm under pressure • Able to work under tight timescales • Drive with own transport.

Are you a fluent Dutch speaker? Have you got excellent customer service skills? Do you have experience working in travel, hospitality or leisure? Our client, a transportation company based in Dover, is currently looking to recruit Dutch Speaking Contact Centre Agents to join their large team on a permanent basis. Annual starting salary of £18,000 Per Annum. This role will be working 37.5 hours between Monday - Sunday on a shift pattern basis. Duties & Responsibilities Provide assistance in both English and Dutch to customers in the busy call centre. Deal with incoming calls relating to bookings, queries and sales enquiries. Person Specification Fluent in English & Dutch Experience in Sales is an advantage Experience within a service led industry If you would like to find out more please call freephone: or email your CV to About Morgan Jones: Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn.

Salary : £20,155 Location : Leeds Hours of Work : 35 hours per week between Monday - Friday 08:00 - 20:00. Alternate Saturdays 09:00 - 17:00 The Role : As a Customer Service Advisor, for Stepchange, in their Client Support team you'll be taking inbound calls in a busy contact centre environment. You'll be helping clients to manage their existing debt solution with annual reviews and change in circumstance reviews, giving general debt advice and providing support and advice when payments can't be made, you will also be dealing with plan closures. This is a great opportunity to work in a fast-paced financial environment where you will be making a real difference to the lives of people experiencing problem debt. The Training Academy : To give you the best possible start you'll spend your first seven weeks in a training academy, giving you the skills and knowledge, you'll need to be able to help our clients. The seven weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration. What We're Looking For : Excellent communication skills Problem solving skills to quickly analyse complex problems and advise on solutions Empathy and ability to build rapport Emotional resilience Customer Service experience in any capacity What We Can Offer You : 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays The ability to buy and sell annual leave Travel season ticket loans Group personal pension scheme About Stepchange : Every year they help 650,000 people resolve problems, repay debts and rebuild lives. This is an exciting time to join their team whilst they are working on an ambitious three-year transformation journey helping even more people to become debt free.

Page personnel are working with a leading manufacturing business who are looking to appoint a Customer Relations Manager to the business at their Wakefield site Client Details Our client is a specialist manufacturing business based in the Wakefield area Description Key Responsibilities Include ; Manage the relationship between the business and a key customer being their main point of contact Work with the customer on any issues looking to resolve in a timely and effective manor Proactively eradicate any potential issues before they occur Feedback to the wider business on common and repeat issues, recommending ways to improve and remove such issues Build strong working relationships with key stakeholders both inside and outside the business Profile The successful candidate ; Background within manufacturing business ISO9001 External stakeholder management Problem solving ability Excellent communication skills Job Offer This is an excellent opportunity to join a leading manufacturing business on a 12 Months FTC as a Customer Relations Manager. Based in the Wakefield area, the role offers a salary of between £32,000 & £37,000

My client are a family run business in the print and packaging design and manufacturing industry. Working with a wide range of customers from startups to some of the UK's biggest brands. Reporting directly in to the Director, you will be in a team of 2 who respond to the companies incoming enquiries. The company are approached through the website, emails and phone calls and your job will be to be the first point of contact for all! The ideal candidate will have outstanding customer service skills with a keen eye for detail and a creative flair. We are looking for someone to start as soon as possible and so please apply today so that your application can be considered.

Are you looking for an opportunity to work on a full time basis? Right now, some great full time opportunities exist within our clients team so if you're passionate about providing really great service and support, while helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs. We're looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful and expanding team. The roles are all about… Contacting customers to discuss their financial situation Providing an excellent customer experience; whilst ensuring a sustainable and affordable solution for the customer. Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams Where necessary working to defined processes managing cases through the courts to recover monies owed. Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events. Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us. We need you to have… Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions. Flexible working to suit customer needs and business demands. Face to face or telephone based customer experience A great attitude and desire to exceed our customers' expectations We'll look after you with… A competitive starting rate plus generous shift allowance (where appropriate) 20days holiday PLUS 8 public holidays pro-rata Points to note: If we offer you the job, and you accept you will be required to pass a credit and criminal record check, as well as providing 3 years' worth of satisfactory references. We are an equal opportunity employer (in accordance with applicable legislation) and do not discriminate on the grounds of gender, ethnic origin, age, religion, sexual orientation, non-disqualifying physical or mental disability or any other basis covered by local legislation. All employment related decisions are made entirely on merit. Headway Recruitment is acting as an Employment Agency in relation to this vacancy.

Consistent Recruitment is very pleased to be supporting my client in a period of growth, we are currently looking for a Customer Service Advisor to join a team of 5, this Customer Service Advisor will be based in Waltham Abbey. You will be responsible for answering a high volume of inbound calls and dealing with the nature of the enquiry, in line with the company policies and regulations. Where required, you will also make outbound calls on behalf of the company or our clients. Responsibilities; Ensuring all telephone calls are responded to, in accordance with the agreed service levels, guidelines and regulations (i.e. Data Protection Act). Collecting payments, on behalf of our clients. Negotiating and setting up payment arrangements, in line with client criteria. Making sure all callers receive the best customer service, within our ability and identifying possible vulnerabilities. Completing outbound and credit control calls, as directed. Updating the CMS with relevant call details and carrying out all associated actions. Referring difficult cases to an appropriate senior member of staff. Dealing with verbal complaints, obtaining full details and passing them to the relevant department. Liaising with all office and field staff, where required. Undertaking any specialised tasks to promote improved cash flow. All duties to be completed within compliance, documented work procedures and data protection legislation. Such duties as directed by a Manager, as may from time to time be reasonably required. Requirements; Excellent telephone manner. Strong communication skills. Attention to detail. Good working knowledge of Microsoft Office applications. An ability to deal professionally, calmly and tactfully with customers and always maintain strict confidentially. Previous experience within customer services, inbound or outbound call centre, control room, contact centre. (highly desirable) This is a 37.5 hour week, initial hours 9.30am - 18.00pm, However, you will be working a weekly rota between the hours of 08.00am - 20.00pm, 7.5 hours per day 23 days holiday plus bank holidays Summer/Christmas party Automatic enrolment into the Pension scheme Good team environment

***CUSTOMER SERVICE EXECUTIVE*** ***£18,000 - EXCELLENT HOURS/FRIENDLY TEAM/FREE PARKING*** **EASY TO GET TO BY CAR FROM YORK, GREEN HAMMERTON, WETHERBY, BOSTON SPA, TADCASTER** Based near Tockwith WHAT ARE WE LOOKING FOR? Customer focused, friendly, team player, good attention to detail, great telephone manner You will be responsible for assisting in the day to day operation of the department. This includes providing an outstanding, professional and first class experience to all customers via telephone and email communications. What does the role entail - • Delivering excellent customer service • Ensure delivery of exceptional customer experience at all times and first time solution • Be a source of support for all customers and strive to deliver solutions to customer issues • Answer calls and email promptly and in a professional and courteous manner at all times Following training be proficient in the following areas • Inbound and outbound telephone calls to customers regarding deliveries • Inbound and outbound response emails • Administration and organisation of onward customer requirements • Efficient in handing queries to other departments for processing Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.

Are you a night owl? Are you passionate about providing exceptional customer service? Are you interested in a four on, four off shift pattern? Do you want to work for a company that offer fantastic staff benefits and really value their employees? Then look no further because this is a great opportunity for you! Benefits: 28 days holiday including Bank Holidays, the opportunity to gain your CII (Chartered Institute of Insurers), Employee of the Month with financial bonus, day off for your birthday, discounted gym membership, free fruit in the office, Bike to Work Scheme, Annual Staff Awards, quiz & team nights out and fish and chip days, plus so much more!! Office Angels Taunton is currently working with a well known and reputable company based in the Taunton town centre to recruit for a customer focused individual with excellent communication skills. This is a full time, permanent role working night shifts of 8pm - 8am on a 4 on, 4 off rota basis. The main purpose of your new role will be to deal with the new claim aspects received for various insurance clients, and to deal with emergency calls received outside of standard office hours. This will include assessing whether a contractor should be deployed or not. A night in the life of your new role will include: Take inbound/make outgoing calls and ensure excellent customer service is provided. Logging claims and actioning. Taking care to ensure that all criteria are met before deploying emergency contractors. Ensuring that costs are negotiated before deployment of contractors and the correct rates are used for the time of day etc. Maintain a professional manner while liaising with clients, suppliers and customers. Pursuing suppliers to ensure their compliance to company service level agreements. You will be taught what rates should be charged in various situations and ensure that negotiations are made with contractors over rates before deployment to ensure jobs are dealt with in a profitable way. From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability. Although you are working overnight you will be working in an open plan office with great team camaraderie . A real passion for working with people in a customer driven environment is essential. Prior customer service experience is essential as well as a polite and professional telephone manner. This is a great opportunity to join a fun, dynamic team who work hard, but play hard too! This company takes real pride in delivering exceptional customer service to their clients and is seeking like minded individuals with excellent work ethic. For more information please apply online or contact Catherine on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

Our client based in Twickenham are looking for a Customer Service Manager to join their company and lead the team in providing excellent Customer Service support through all means of communication (phone, email, online and social). You will have previous experience in a customer service environment providing leadership of the team and reporting on performance. Main Responsibilities Act as a senior-level support to the Customer Service team Respond to individual customer enquiries via email, phone, livechat and social media channels Ensure customer orders are being processed smoothly and raise any issues with the eCommerce team Be the main point of contact for 3rd party suppliers Ensure all processes are documented and updated regularly Manage and improve customer service platform and workflow processes Meeting agreed KPIs, tracking progress and reporting results. If you have relevant experience and would like to be considered for the role, please apply below! Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with the GDPR Regulations , we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.

Customer Service Advisor Leeds City Centre £16,010.00 Are you wanting to get out of your hospitality or retail role? Are you wanting an exciting new challenge? Do you see yourself working in a fast paced, busy environment? If so, this could be the perfect role for you! My client are a leading legal services provider based in central Leeds. They are currently looking for Customer Service Advisors to join their busy department after the company have won several new contracts. This is a brilliant opportunity for someone who wanting to make the move from Retail or Hospitality into an office environment that offers brilliant support, a full training programme and the opportunity/sponsorship of further education. Candidates are able to learn a wide variety of new skills and gain exciting experience whilst working in such an interesting environment. The company are very big on training, development and progression and would love bright, hardworking, enthusiastic individuals who have excellent transferable skills. Your main responsibilities will include: Liaising with institutional lenders, borrows and legal firms in relation to Re-mortgage applications. Answer all queries within service levels. Liaise with customers throughout the Re-mortgage process Liaise with legal teams to ensure all service levels are met. Liaise with financial institutions in obtaining information. Input of data onto the computerised system. Skills & Experience required N o previous Legal experience is required but the following is ESSENTIAL; Grade C or above In GSCE maths and English (or equivalent qualification) Must pass a credit check Must have previous administration OR customer service experience What you will get in return 25 Days holiday plus the day off on your birthday Plus bank holidays off Company Summer BBQ's Monthly Quiz nights Monthly raffles A competitive Salary 30 minute Early Finish and Free Drinks Social Event on the last Friday of each month (subject to hitting target) Dress Down day every Friday Sponsorship of Further Education such as CLC Proven track record of internal promotion External Use Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)

Are you looking for a New Challenge? Do you have excellent Customer Service skills? My client, a national and successful facilities organisation are looking for 3 new members of staff to work in their Leeds City Centre offices, as a Helpdesk Operative. The role is initially temporary, ongoing until January to start with. The pay rate is £9.13 per hour, rising to £11.43 at a weekend. There are 3 shifts available: 12am to 12pm, 9am to 6pm and 12pm to 9pm The role is phone based, dealing with incoming enquiries. There will be administration and data entry involved. You must have experience within Customer experience and have an excellent telephone manor and a high attention to detail. Being reliable and punctual is a must. Excellent communication skills are key Tempting through means weekly pay, paid holidays, access to Reed Rewards and much more!

Are you a Customer focused Individual who is extremely organised? if you like to coordinate tasks along with people and enjoy a busy role, then this could be the role for you…. An exciting temporary to permanent opportunity has arouse for a tenacious and driven individual to join this small, dynamic team based in Stafford. This business pride themselves on their Customer service and they are looking for a personable individual to join the team. Key Duties: Dealing with Customer queries received either via email or telephone and to co-ordinate and administer all activities in a timely and professional manner, delivering within company SLA'S and adhering to the company values. Liaising with Customers, Area Managers, Technicians and subcontractors- Booking appointments in a timely, professional and effective manner in order to resolve queries to a satisfactory conclusion. Review materials required by technicians and raise orders accordingly. Liaising with internal and external contacts, ensuring all relevant stakeholders are up to date and informed of Key developments Produce accurate and timely job sheets for sub-contractors and chase as appropriate to ensure target dates are met. Ensure monitoring of subcontractor portal. Key skills: Customer focused attitude Takes ownership Proactive team player Good time management and prioritisation skills Excellent communication skills-the ability to converse with people on all levels. Good eye for detail, accurate and conscientious Good negotiation skills, high levels of Confidentiality Good all-round IT Skills Please contact me to discuss this position further or apply for more information. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.