Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Job Objectives & Responsibilities Reporting to the Head of Indirects with responsibility across all the IT Towers; Infrastructure & Networks, Hardware, Software, Application Management. Lead category strategy development, execution and sourcing activity within agreed categories of supply Ensure supply chain solutions are fit for purpose, aligned to business needs, and represent lowest total cost, optimal service and highest quality with relevant impactful supply base innovation Ensure robust management of key supplier relationships within agreed categories of supply Effective management, development and mentoring of any direct reports with particular focus on how we enable our people to deliver exceptional value, every day Trusted commercial partner working closely with key stakeholders to reflect and influence the needs of all Business Units and functions in developing category plans Main Duties Outcomes: Best value for money on category spend, achieving annualised and in-year benefits, savings targets, and continuous improvement opportunities Demonstrable application of a full category management approach delivering quantifiable value to the bottom line Interface with Supply Chain Business Unit Business Partners to understand & influence business needs and demand. Seen to be working in partnership with stakeholders to ensure an optimal supply chain performance Robust management of key supplier relationships within category within a culture of continuous improvement Demonstrates that Mitie is a customer of choice who works in partnership with key suppliers to unlock new joint value and improve performance Tasks Work with the Head of Category to define and execute category strategy plans which are aligned with Account Souring Plans (ASPs) and Mitie business objectives Plan the category review cycle based on business priorities, risk, contract expiry, spend analysis and opportunities identified. Prepare and execute RFx/eRFx/eAuctions, evaluating, selecting, negotiating and contracting with suppliers Lead initiatives to optimise category maturity in terms of spend under management, spend under contract, spend compliance and spend concentration Ensure regular market testing and benchmarking is performed. Maintain a strong awareness of market trends and work with key suppliers to deliver value and innovation within defined categories Conduct segmentation of the supply base, tailoring the management approach and allocation of tasks to the nature and criticality of the supply, ensuring clear ownership across the team, and removing duplicate activities Drive compliance to the PSL and maximise savings and benefits in line with benefits methodology Continuously seek opportunities to leverage spend via structured supplier rationalisation and consolidation programmes to further reduce supplier costs, deliver additional savings, drive category maturity and improve overall efficiencies Engage with stakeholders and suppliers to optimise supply chain and procurement delivery. Proactively identify and deliver cost savings, cost reductions and volume-based discount opportunities in accordance with group supply chain and procurement targets Support ethical and sustainable sourcing initiatives, modern slavery VCSE and ESG requirements Manage and report on category and sourcing KPIS Support the development of new technologies and processes to continually improve Mitie's Group Supply chain strategy, capability, and delivery. Ensure full contractual and legal compliance of goods and services ensuring suppliers perform in-line with all contractual conditions and service commitments. Ensure performance and practices are performed in line with all Supply Chain Policies, Procedures and Systems Qualifications Educated to degree level or equivalent professional experience/qualifications A track record in managing procurement spend in relevant category of supply First class interpersonal, written, and verbal communications skills Significant commercial procurement experience Experience in a complex environment, with a diverse range of stakeholders and customers Demonstrable category management and negotiating skills Desirable MCIPS qualified Additional Information Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Jul 26, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Job Objectives & Responsibilities Reporting to the Head of Indirects with responsibility across all the IT Towers; Infrastructure & Networks, Hardware, Software, Application Management. Lead category strategy development, execution and sourcing activity within agreed categories of supply Ensure supply chain solutions are fit for purpose, aligned to business needs, and represent lowest total cost, optimal service and highest quality with relevant impactful supply base innovation Ensure robust management of key supplier relationships within agreed categories of supply Effective management, development and mentoring of any direct reports with particular focus on how we enable our people to deliver exceptional value, every day Trusted commercial partner working closely with key stakeholders to reflect and influence the needs of all Business Units and functions in developing category plans Main Duties Outcomes: Best value for money on category spend, achieving annualised and in-year benefits, savings targets, and continuous improvement opportunities Demonstrable application of a full category management approach delivering quantifiable value to the bottom line Interface with Supply Chain Business Unit Business Partners to understand & influence business needs and demand. Seen to be working in partnership with stakeholders to ensure an optimal supply chain performance Robust management of key supplier relationships within category within a culture of continuous improvement Demonstrates that Mitie is a customer of choice who works in partnership with key suppliers to unlock new joint value and improve performance Tasks Work with the Head of Category to define and execute category strategy plans which are aligned with Account Souring Plans (ASPs) and Mitie business objectives Plan the category review cycle based on business priorities, risk, contract expiry, spend analysis and opportunities identified. Prepare and execute RFx/eRFx/eAuctions, evaluating, selecting, negotiating and contracting with suppliers Lead initiatives to optimise category maturity in terms of spend under management, spend under contract, spend compliance and spend concentration Ensure regular market testing and benchmarking is performed. Maintain a strong awareness of market trends and work with key suppliers to deliver value and innovation within defined categories Conduct segmentation of the supply base, tailoring the management approach and allocation of tasks to the nature and criticality of the supply, ensuring clear ownership across the team, and removing duplicate activities Drive compliance to the PSL and maximise savings and benefits in line with benefits methodology Continuously seek opportunities to leverage spend via structured supplier rationalisation and consolidation programmes to further reduce supplier costs, deliver additional savings, drive category maturity and improve overall efficiencies Engage with stakeholders and suppliers to optimise supply chain and procurement delivery. Proactively identify and deliver cost savings, cost reductions and volume-based discount opportunities in accordance with group supply chain and procurement targets Support ethical and sustainable sourcing initiatives, modern slavery VCSE and ESG requirements Manage and report on category and sourcing KPIS Support the development of new technologies and processes to continually improve Mitie's Group Supply chain strategy, capability, and delivery. Ensure full contractual and legal compliance of goods and services ensuring suppliers perform in-line with all contractual conditions and service commitments. Ensure performance and practices are performed in line with all Supply Chain Policies, Procedures and Systems Qualifications Educated to degree level or equivalent professional experience/qualifications A track record in managing procurement spend in relevant category of supply First class interpersonal, written, and verbal communications skills Significant commercial procurement experience Experience in a complex environment, with a diverse range of stakeholders and customers Demonstrable category management and negotiating skills Desirable MCIPS qualified Additional Information Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,500 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Contract: 3-Month Fixed-Term Contract Hours: 37.5 Hours per week Job Purpose To deliver a customer focused Administration service to line managers and HR team members across a wide range of queries. Responsibilities Provide a high level of HR, ER and change administration service to HR teams and Line Managers. Producing accurate high volumes of mail merge letter production to support the business needs Assist with high volumes of letter production to support business needs. Checking files and extracting data for various tasks Deal with Inbound emails / calls Completion of confirmation of employment letters Issuing of probation period reminders Completing reference requests Tracking of fixed-term contracts Ensure the service provided is in line with Mitie's policies and procedures and is compliant with relevant legislation. Contribute to supportive working relationships with service users, especially Divisional HR teams and line managers. Using the HR system and updating employee records. Ensure that HR Operations is clean, secure and well maintained. Complete special projects and miscellaneous assignments as required. Be aware of the business continuity plan for the part of the business you work in. Knowledge Skills & Experience HR experience, and a basic understanding of HR policy and procedures (highly desirable but not essential). Demonstrate a proactive approach to delivering excellent customer service to stakeholders in line with specified SLAs and KPIs. Call centre or shared service centre experience preferable. Experience of working within a busy modern HR administration department desirable. Desirable to have experience of mail merges and VLOOKUP's A minimum of 5 GCSEs (or equivalent) including English and Maths. Person Strong team player orientation - cooperative and willing to assist others. Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences. Well organised, with the ability to multi-task, prioritise and manage competing demands. Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves. Excellent attention to detail and accuracy. Strong team player orientation - cooperative and willing to assist others. Proficient IT skills including MS Word, MS Excel and be comfortable with numerical reasoning. Strong understanding and respect for confidentiality. Well organised, with the ability to work to tight deadlines. Oral communication - Speaks clearly, fluently and in a compelling manner to both individuals and groups. Written communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Jul 26, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,500 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Contract: 3-Month Fixed-Term Contract Hours: 37.5 Hours per week Job Purpose To deliver a customer focused Administration service to line managers and HR team members across a wide range of queries. Responsibilities Provide a high level of HR, ER and change administration service to HR teams and Line Managers. Producing accurate high volumes of mail merge letter production to support the business needs Assist with high volumes of letter production to support business needs. Checking files and extracting data for various tasks Deal with Inbound emails / calls Completion of confirmation of employment letters Issuing of probation period reminders Completing reference requests Tracking of fixed-term contracts Ensure the service provided is in line with Mitie's policies and procedures and is compliant with relevant legislation. Contribute to supportive working relationships with service users, especially Divisional HR teams and line managers. Using the HR system and updating employee records. Ensure that HR Operations is clean, secure and well maintained. Complete special projects and miscellaneous assignments as required. Be aware of the business continuity plan for the part of the business you work in. Knowledge Skills & Experience HR experience, and a basic understanding of HR policy and procedures (highly desirable but not essential). Demonstrate a proactive approach to delivering excellent customer service to stakeholders in line with specified SLAs and KPIs. Call centre or shared service centre experience preferable. Experience of working within a busy modern HR administration department desirable. Desirable to have experience of mail merges and VLOOKUP's A minimum of 5 GCSEs (or equivalent) including English and Maths. Person Strong team player orientation - cooperative and willing to assist others. Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences. Well organised, with the ability to multi-task, prioritise and manage competing demands. Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves. Excellent attention to detail and accuracy. Strong team player orientation - cooperative and willing to assist others. Proficient IT skills including MS Word, MS Excel and be comfortable with numerical reasoning. Strong understanding and respect for confidentiality. Well organised, with the ability to work to tight deadlines. Oral communication - Speaks clearly, fluently and in a compelling manner to both individuals and groups. Written communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Main Duties: · To provide Employee Relations support to Managers across the business · To manage all Employee Relations related inbound and outbound calls/emails with an emphasis on exceptional customer service and technical guidance To effectively manage ER caseloads in a proactive and commercial focused manner · To manage a broad and varied case load in order to bring those cases to effective conclusion striking the right balance between commercial/reputational risk; the employee experience and ensuring Mitie "does the right thing" by it's employees (grievance, disciplinary, redundancy, wellbeing, performance etc) · To ensure all cases are advised on and managed in line with the company policies and procedures and are managed through to conclusion · To coach and influence all Managers ensure that decisions are in line with current legislation while remaining commercially aware. · To identify trends and patterns to assist the ER & Change Implementation Partners with Manager training and other pro-active interventions · To alert and escalate in a timely manner any high risk cases or non conformation of process to the Business Unit HRBP or HRD · To maintain and promote relationships with the wider HR colleagues and teams · To proactively keep Employment Law knowledge up to date as legislation changes · To understand and comply with policies and procedures · To carry out work in a safe and diligent manner · To comply with all Health and Safety policies and procedures · To attend and fully participate in training and appraisal activities as required To undertake additional duties in line with capabilities as required Qualifications Ability to challenge and influence key decision makers with an assertive and confident approach Strong generalist HR background and experience of complex HR issues including redundancies, dismissals, change management, ideally gained within commercial environment Experience of working in a diverse and challenging business with the ability to balance commercial and reputational risk whilst ensuring Mitie "does the right thing" by it's people Demonstrable experience in managing high volume Employee Relations cases Excellent Employment Legislation knowledge · Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business · Proficient in Microsoft Word and Excel, SharePoint · Proficiency in SAP HR and payroll system or another recognised HR database preferred but not essential · Ability to multi task, work to deadlines, prioritise under pressure and use own initiative · Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility · Ability to work effectively in a fast-paced environment. Resolution and results driven with a flexible and can-do attitude · Experience of working within a customer service environment. Risk awareness handling confidential information with due diligence · Accuracy and attention to detail recording detailed notes in the call logging system and responding to all queries with accurate information Level 5 CIPD qualified or working towards or a desire to complete qualification is desirable Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Jul 24, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Main Duties: · To provide Employee Relations support to Managers across the business · To manage all Employee Relations related inbound and outbound calls/emails with an emphasis on exceptional customer service and technical guidance To effectively manage ER caseloads in a proactive and commercial focused manner · To manage a broad and varied case load in order to bring those cases to effective conclusion striking the right balance between commercial/reputational risk; the employee experience and ensuring Mitie "does the right thing" by it's employees (grievance, disciplinary, redundancy, wellbeing, performance etc) · To ensure all cases are advised on and managed in line with the company policies and procedures and are managed through to conclusion · To coach and influence all Managers ensure that decisions are in line with current legislation while remaining commercially aware. · To identify trends and patterns to assist the ER & Change Implementation Partners with Manager training and other pro-active interventions · To alert and escalate in a timely manner any high risk cases or non conformation of process to the Business Unit HRBP or HRD · To maintain and promote relationships with the wider HR colleagues and teams · To proactively keep Employment Law knowledge up to date as legislation changes · To understand and comply with policies and procedures · To carry out work in a safe and diligent manner · To comply with all Health and Safety policies and procedures · To attend and fully participate in training and appraisal activities as required To undertake additional duties in line with capabilities as required Qualifications Ability to challenge and influence key decision makers with an assertive and confident approach Strong generalist HR background and experience of complex HR issues including redundancies, dismissals, change management, ideally gained within commercial environment Experience of working in a diverse and challenging business with the ability to balance commercial and reputational risk whilst ensuring Mitie "does the right thing" by it's people Demonstrable experience in managing high volume Employee Relations cases Excellent Employment Legislation knowledge · Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business · Proficient in Microsoft Word and Excel, SharePoint · Proficiency in SAP HR and payroll system or another recognised HR database preferred but not essential · Ability to multi task, work to deadlines, prioritise under pressure and use own initiative · Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility · Ability to work effectively in a fast-paced environment. Resolution and results driven with a flexible and can-do attitude · Experience of working within a customer service environment. Risk awareness handling confidential information with due diligence · Accuracy and attention to detail recording detailed notes in the call logging system and responding to all queries with accurate information Level 5 CIPD qualified or working towards or a desire to complete qualification is desirable Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Green Light Sites are leading fundraising compliance specialists working with national and international charities, including Barnardo's, Shelter, Oxfam and more. Our auditors visit face to face fundraising teams UK wide to provide a depth of insight not possible with traditional mystery shopping products. For more information you can visit our website: As a Green Light Sites auditor your job will be to observe a team of fundraisers in either a private venue such as a shopping centre or train station, in a town centre or working door to door. You will feedback on their compliance with Institute of Fundraising and Fundraising Regulator standards, their operational efficiency and performance, their COVID-19 health and safety compliance and their environmental impact. Through providing both live feedback during the audit and detailed reports on each member of staff your observations will perform a critical role within the fundraising strategy of major UK and international charities, improving both the sustainability and amounts raised through face to face fundraising. You will need: keen attention to detail strong communication skills an understanding of the highest standards of customer service and professionalism Owning a car and holding a vaild UK driving licence is useful for this role but not essential. Pay: £20 p/h (average 6-9 hours per week, depending on location) If you would like to support great causes all over the world in their fundraising efforts apply today!
Jul 24, 2021
Full time
Green Light Sites are leading fundraising compliance specialists working with national and international charities, including Barnardo's, Shelter, Oxfam and more. Our auditors visit face to face fundraising teams UK wide to provide a depth of insight not possible with traditional mystery shopping products. For more information you can visit our website: As a Green Light Sites auditor your job will be to observe a team of fundraisers in either a private venue such as a shopping centre or train station, in a town centre or working door to door. You will feedback on their compliance with Institute of Fundraising and Fundraising Regulator standards, their operational efficiency and performance, their COVID-19 health and safety compliance and their environmental impact. Through providing both live feedback during the audit and detailed reports on each member of staff your observations will perform a critical role within the fundraising strategy of major UK and international charities, improving both the sustainability and amounts raised through face to face fundraising. You will need: keen attention to detail strong communication skills an understanding of the highest standards of customer service and professionalism Owning a car and holding a vaild UK driving licence is useful for this role but not essential. Pay: £20 p/h (average 6-9 hours per week, depending on location) If you would like to support great causes all over the world in their fundraising efforts apply today!
We are Global We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week. Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen. Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here. Job Description Description Print Operations Executive Reporting of the Role This role reports to Contracts Manager, Print Services Overview of job Based within the Global Outdoor Operations function, this role is responsible to support the contract management of external suppliers utilised by UK Fulfilment, such as Posting Contractors, Auditors or Print Suppliers. This role will be critical in ensuring day to day smooth running of the reporting and administration required to ensure suppliers are performing as required and that any challenges are monitored and progressed through to resolution. Quality assurance through regular auditing of key process and information will allow the business to drive performance for our clients and the owner of this role will be pivotal in supporting that mission. 3 best things about the job Opportunity to work at one of the leading media owners in the UK! Exposure to different parts of our business and the opportunity to understand the world of outdoor media The chance to work in a fast paced environment within a robust team Measures of success - In the first few months, you would have Understood the process and role Print Production plays at global Started to manage your own campaigns to ensure on time delivery and excellent customer satisfaction Be on your journey to understand the end to end processes of Outdoor Media and how it's managed Responsibilities of the role Acquire campaign information via global systems and manage information flow into supplier systems so jobs can be progressed Ensure all allocation and design information is provided to suppliers in adequate time to support on time delivery Raise to Ad Ops in Global's commercial teams where late information is going to impact campaigns, so they can manage client expectations Respond to sales emails regarding new orders and deal with issues / resolutions required to enable bookings to go ahead Respond to Global Campaign Fulfilment team enquiries in relation to new orders End to End Management of processing non-standard jobs (such as Airports) Providing Quotations to National Sales teams Support wider teams with general Production Specification questions Ensuring suppliers are delivering against their contractual KPI's by closely monitoring performance Raise performance challenges to the Contract Manager and Contract Administrators and ensure a record is kept on the issues log Manage modifications to jobs where client requirements change in conjunction with the Contract Administrators and make sure Ad Ops are aware of any client impacting issues as they occur What you will need The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: Media production background and knowledge (nice to have) Awareness of Out of Home advertising (nice to have) Commercial print knowledge shown with experience on the end-to end design production process understanding (nice to have) Ability to build positive relationships with commercial teams Administration experience Ability to deliver to deadlines Ability to negotiate in a deadline driven environment Commercial awareness Analytical abilities - problem solver and good overall project management skills The ability to work on your own initiative and under pressure to meet very strict deadlines. Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
Jul 22, 2021
Full time
We are Global We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week. Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen. Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here. Job Description Description Print Operations Executive Reporting of the Role This role reports to Contracts Manager, Print Services Overview of job Based within the Global Outdoor Operations function, this role is responsible to support the contract management of external suppliers utilised by UK Fulfilment, such as Posting Contractors, Auditors or Print Suppliers. This role will be critical in ensuring day to day smooth running of the reporting and administration required to ensure suppliers are performing as required and that any challenges are monitored and progressed through to resolution. Quality assurance through regular auditing of key process and information will allow the business to drive performance for our clients and the owner of this role will be pivotal in supporting that mission. 3 best things about the job Opportunity to work at one of the leading media owners in the UK! Exposure to different parts of our business and the opportunity to understand the world of outdoor media The chance to work in a fast paced environment within a robust team Measures of success - In the first few months, you would have Understood the process and role Print Production plays at global Started to manage your own campaigns to ensure on time delivery and excellent customer satisfaction Be on your journey to understand the end to end processes of Outdoor Media and how it's managed Responsibilities of the role Acquire campaign information via global systems and manage information flow into supplier systems so jobs can be progressed Ensure all allocation and design information is provided to suppliers in adequate time to support on time delivery Raise to Ad Ops in Global's commercial teams where late information is going to impact campaigns, so they can manage client expectations Respond to sales emails regarding new orders and deal with issues / resolutions required to enable bookings to go ahead Respond to Global Campaign Fulfilment team enquiries in relation to new orders End to End Management of processing non-standard jobs (such as Airports) Providing Quotations to National Sales teams Support wider teams with general Production Specification questions Ensuring suppliers are delivering against their contractual KPI's by closely monitoring performance Raise performance challenges to the Contract Manager and Contract Administrators and ensure a record is kept on the issues log Manage modifications to jobs where client requirements change in conjunction with the Contract Administrators and make sure Ad Ops are aware of any client impacting issues as they occur What you will need The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: Media production background and knowledge (nice to have) Awareness of Out of Home advertising (nice to have) Commercial print knowledge shown with experience on the end-to end design production process understanding (nice to have) Ability to build positive relationships with commercial teams Administration experience Ability to deliver to deadlines Ability to negotiate in a deadline driven environment Commercial awareness Analytical abilities - problem solver and good overall project management skills The ability to work on your own initiative and under pressure to meet very strict deadlines. Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
Work type: Permanent Full Time Location: England - Midlands Categories: Retail Banking, Customer Service Job Title: Virgin Money Host Business Unit: Customer Experience Location: Birmingham Basic Salary £17,290 - £20,400 per annum DOE Contract Type: Permanent Full time 35 hours What's it like working at the trendiest bank around? Well, to start with we're not like other banks (boring, bland, and predictable) so working with us is challenging, exciting and unlike anywhere you've worked before. If you've got the ambition, the initiative, and that little something extra, let's talk. We have an amazing opportunity for someone to join our Birmingham Store as a VM Host! If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go getting team then we are looking for you! Here's what you'll be doing… Welcoming customers to our Store; Making sure customers understand how to use digital services and the great benefits they can bring and guiding them through this process; Resolving any queries customers may have with their banking; Having great conversations to understand customers goals & using your knowledge of our products and services to find the best thing to help them; Working with fabulous team mates in Stores and back offices so that customers always have the right person to speak to when they need expert advice; Showcasing the amazing work we do in Virgin Money and spreading the word through events both in store and in my local community. To be successful you'll need to bring… Experience in a face to face customer service environment and a passion for providing customers with amazing service; Great communications skills and great at building rapport with lots of different personalities; A flexible working approach to suit customer needs and business demands; Experience of delivering to deadlines or targets; A keen interest in all things digital and like to keep up to date with up and coming technology news. RED HOT Rewards A generous holiday package and the option to buy more! Private Medical Insurance - with the option to extend to family members. Pension! A market leading pension - we'll top up your contributions too. Flexible benefits - customise your rewards to work for you! Inclusion at Virgin Money Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our friendly team at or Now the legal bit… If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references. Advertised: 21 Jul 2021 GMT Daylight Time Applications close: 04 Aug 2021 GMT Daylight Time
Jul 22, 2021
Full time
Work type: Permanent Full Time Location: England - Midlands Categories: Retail Banking, Customer Service Job Title: Virgin Money Host Business Unit: Customer Experience Location: Birmingham Basic Salary £17,290 - £20,400 per annum DOE Contract Type: Permanent Full time 35 hours What's it like working at the trendiest bank around? Well, to start with we're not like other banks (boring, bland, and predictable) so working with us is challenging, exciting and unlike anywhere you've worked before. If you've got the ambition, the initiative, and that little something extra, let's talk. We have an amazing opportunity for someone to join our Birmingham Store as a VM Host! If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go getting team then we are looking for you! Here's what you'll be doing… Welcoming customers to our Store; Making sure customers understand how to use digital services and the great benefits they can bring and guiding them through this process; Resolving any queries customers may have with their banking; Having great conversations to understand customers goals & using your knowledge of our products and services to find the best thing to help them; Working with fabulous team mates in Stores and back offices so that customers always have the right person to speak to when they need expert advice; Showcasing the amazing work we do in Virgin Money and spreading the word through events both in store and in my local community. To be successful you'll need to bring… Experience in a face to face customer service environment and a passion for providing customers with amazing service; Great communications skills and great at building rapport with lots of different personalities; A flexible working approach to suit customer needs and business demands; Experience of delivering to deadlines or targets; A keen interest in all things digital and like to keep up to date with up and coming technology news. RED HOT Rewards A generous holiday package and the option to buy more! Private Medical Insurance - with the option to extend to family members. Pension! A market leading pension - we'll top up your contributions too. Flexible benefits - customise your rewards to work for you! Inclusion at Virgin Money Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our friendly team at or Now the legal bit… If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references. Advertised: 21 Jul 2021 GMT Daylight Time Applications close: 04 Aug 2021 GMT Daylight Time
Fixed term contract till March 2022 Closing date: 8th August 2021 at 11.30pm We're looking for a results-driven individual with experience of supporting vulnerable people or those with complex needs and who are, or have been, rough sleeping, to join us as an Engagement Worker and play a vital role in our rough sleepers service. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the Team This innovative service based within Birmingham City Centre, aims to locate and engage with rough sleepers on the streets of Birmingham to move away from the streets into settled secure accommodation and to access the support they need to remain off the streets. A key feature of the service will be the involvement of people with lived experience of homelessness in service delivery and shaping its future. About the Role You'll be working to an assertive outreach model that places the emphasis on engagement, maintaining contact and relationship building in community settings. Your challenge? To build relationships with, and support a caseload of clients who are currently entrenched rough sleepers. Together, you'll develop co-produced, outcome focused support plans that reflect each participant's personal strengths and goals. We'll also count on you to co-ordinate interventions provided by other agencies to ensure that the right support is offered at the right time to enable each recipient to progress on their journey to recovery. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You must have lived experience of homelessness, mental health, offending or substance misuse, helping you to support vulnerable individuals or those with complex needs who are, or have been, homeless or rough sleeping, to exercise choice and control in their lives. As well as a structured, calm and well organised approach, you will be forward thinking and flexible. What's more, you are familiar with working in a safeguarding framework and are not afraid to introduce new ideas, methods and processes to working practices when appropriate. Knowledge of relevant Birmingham based services would be useful, but is not essential. You will need experience of using a range of IT tools, including case management systems, Microsoft Office applications, internet and email etc. The ability to type is desirable. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Jul 22, 2021
Full time
Fixed term contract till March 2022 Closing date: 8th August 2021 at 11.30pm We're looking for a results-driven individual with experience of supporting vulnerable people or those with complex needs and who are, or have been, rough sleeping, to join us as an Engagement Worker and play a vital role in our rough sleepers service. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the Team This innovative service based within Birmingham City Centre, aims to locate and engage with rough sleepers on the streets of Birmingham to move away from the streets into settled secure accommodation and to access the support they need to remain off the streets. A key feature of the service will be the involvement of people with lived experience of homelessness in service delivery and shaping its future. About the Role You'll be working to an assertive outreach model that places the emphasis on engagement, maintaining contact and relationship building in community settings. Your challenge? To build relationships with, and support a caseload of clients who are currently entrenched rough sleepers. Together, you'll develop co-produced, outcome focused support plans that reflect each participant's personal strengths and goals. We'll also count on you to co-ordinate interventions provided by other agencies to ensure that the right support is offered at the right time to enable each recipient to progress on their journey to recovery. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You must have lived experience of homelessness, mental health, offending or substance misuse, helping you to support vulnerable individuals or those with complex needs who are, or have been, homeless or rough sleeping, to exercise choice and control in their lives. As well as a structured, calm and well organised approach, you will be forward thinking and flexible. What's more, you are familiar with working in a safeguarding framework and are not afraid to introduce new ideas, methods and processes to working practices when appropriate. Knowledge of relevant Birmingham based services would be useful, but is not essential. You will need experience of using a range of IT tools, including case management systems, Microsoft Office applications, internet and email etc. The ability to type is desirable. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Gemserv (The GreenJobs Network of Websites)
Birmingham, Staffordshire
PLEASE MENTION THE GREENJOBS NETWORK OF WEBSITES WHEN APPLYING TO THIS CAREER OPPORTUNITY Senior Consultant - Low Carbon Salary Range: £40,000 - £55,000 per annum - plus bonus and excellent benefits package Location: London/Birmingham office Employment type: Permanent Contract basis: Full-time (flexible working can be considered) INTRODUCTION Heat decarbonisation is one of the biggest challenges facing the UK as part of the transition to a low carbon economy. Gemserv is constantly looking ahead to ensure we continue to deliver exceptional service in a rapidly changing world. Our business is evolving, but we remain clear about where we want to be and how we want to get there. Thanks to a growing pipeline of new business and an exciting period of policy development, the Gemserv Low Carbon Business Unit are looking for an ambitious and enthusiastic consultant with a strong interest in heat decarbonisation and commercial experience of low carbon retrofit. THE ROLE The role requires the candidate to have a broad knowledge and understanding of low carbon heating technologies and applications. This role involves providing insight and expertise into the low carbon heating transition , developing white papers and thought leadership to support service developments. Successful candidates will be expected to network, build and manage client and stakeholder relationships. This role will put the candidate at the heart of the debate surrounding heat decarbonisation with a chance to shape its future. It will also give the candidate exposure to key decision makers such as industry leaders, Government Ministers and civil servants As a leading source of professional services to enable the transition to net zero, the Gemserv Low Carbon Business Unit is expanding. We are looking to add to our existing team with an individual whose principal day to day duties will be to: RESPONSIBILITIES Reporting into the Low Carbon Business Unit, the specific duties of the role will include: • Managing the Gemserv client relationship with leading companies and organisations active in heat decarbonisation • Networking and effectively engaging with stakeholders and developing wider business opportunities in low carbon heat to strengthen Gemserv's position as knowledge expert. • Undertaking work to deliver on key consulting assignments, providing insight, analysis and advice to organisations across the low carbon transition with a focus on heat and energy efficiency • Ownership of the delivery of contracted consultancy projects. • Project managing or leading work streams and delivery of consultancy projects; delivering on time and to budget. • Developing and maintaining effective relationships with current and potential client contacts; and • Supporting Gemserv's Business Development activities e.g. through identifying opportunities, drafting tenders responses and providing technical input; and • Speaking at public events to promote Gemserv products and services REQUIREMENTS Successful candidates will: • Educated to graduate or post-graduate level • Direct professional experience within heat decarbonisation • Highly literate (able to write reports/proposals/professional briefings) and numerate (able to interpret statistical and numerical data). • Demonstrable presenting complex information to non-expert and expert audiences • Experience of developing strong stakeholder relationships • Experience (technical and/or commercial) in the delivery of building retrofit projects such as low carbon heating systems, heat pumps, heat networks or energy efficiency • Commercial awareness including proposing & business opportunities, identifying and managing risks to project delivery, effectively conveying and promoting the Company's message; • Experience of managing workload and multiple priorities to meet deadlines; • A strong interest in and aptitude for developing low carbon consultancy skills and helping deliver heat decarbonisation projects TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Jul 22, 2021
Full time
PLEASE MENTION THE GREENJOBS NETWORK OF WEBSITES WHEN APPLYING TO THIS CAREER OPPORTUNITY Senior Consultant - Low Carbon Salary Range: £40,000 - £55,000 per annum - plus bonus and excellent benefits package Location: London/Birmingham office Employment type: Permanent Contract basis: Full-time (flexible working can be considered) INTRODUCTION Heat decarbonisation is one of the biggest challenges facing the UK as part of the transition to a low carbon economy. Gemserv is constantly looking ahead to ensure we continue to deliver exceptional service in a rapidly changing world. Our business is evolving, but we remain clear about where we want to be and how we want to get there. Thanks to a growing pipeline of new business and an exciting period of policy development, the Gemserv Low Carbon Business Unit are looking for an ambitious and enthusiastic consultant with a strong interest in heat decarbonisation and commercial experience of low carbon retrofit. THE ROLE The role requires the candidate to have a broad knowledge and understanding of low carbon heating technologies and applications. This role involves providing insight and expertise into the low carbon heating transition , developing white papers and thought leadership to support service developments. Successful candidates will be expected to network, build and manage client and stakeholder relationships. This role will put the candidate at the heart of the debate surrounding heat decarbonisation with a chance to shape its future. It will also give the candidate exposure to key decision makers such as industry leaders, Government Ministers and civil servants As a leading source of professional services to enable the transition to net zero, the Gemserv Low Carbon Business Unit is expanding. We are looking to add to our existing team with an individual whose principal day to day duties will be to: RESPONSIBILITIES Reporting into the Low Carbon Business Unit, the specific duties of the role will include: • Managing the Gemserv client relationship with leading companies and organisations active in heat decarbonisation • Networking and effectively engaging with stakeholders and developing wider business opportunities in low carbon heat to strengthen Gemserv's position as knowledge expert. • Undertaking work to deliver on key consulting assignments, providing insight, analysis and advice to organisations across the low carbon transition with a focus on heat and energy efficiency • Ownership of the delivery of contracted consultancy projects. • Project managing or leading work streams and delivery of consultancy projects; delivering on time and to budget. • Developing and maintaining effective relationships with current and potential client contacts; and • Supporting Gemserv's Business Development activities e.g. through identifying opportunities, drafting tenders responses and providing technical input; and • Speaking at public events to promote Gemserv products and services REQUIREMENTS Successful candidates will: • Educated to graduate or post-graduate level • Direct professional experience within heat decarbonisation • Highly literate (able to write reports/proposals/professional briefings) and numerate (able to interpret statistical and numerical data). • Demonstrable presenting complex information to non-expert and expert audiences • Experience of developing strong stakeholder relationships • Experience (technical and/or commercial) in the delivery of building retrofit projects such as low carbon heating systems, heat pumps, heat networks or energy efficiency • Commercial awareness including proposing & business opportunities, identifying and managing risks to project delivery, effectively conveying and promoting the Company's message; • Experience of managing workload and multiple priorities to meet deadlines; • A strong interest in and aptitude for developing low carbon consultancy skills and helping deliver heat decarbonisation projects TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners. We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Just Eat. The opportunity Are you a natural problem-solver who loves dealing with people? Ready to take our food delivery operation to the top? In our team of Operations Supervisors, you can play a key role and leave your own mark on the growth of Just Eat Takeaway.com! As an Operations Supervisor, you'll be the key contact for the team in the daily business of food delivery. Without you, the operations won't run smoothly: ● Ensuring everyone involved receives the information and equipment needed for their job ● Resolving issues blocking the food delivery together with your colleagues ● Motivating everyone around you to hit the city records and meet service level agreements day by day ● Taking care of inventory and administration Required skills and experience ● 1+ years' experience in a relevant role (shift leader, floor manager, hospitality background) ● Experience of working in a team environment ● (Near-) native level of English ● Working knowledge of Google Suite ● Strong communication skills and ability to deal with a range of colleagues ● A practical thinker with ideas on e.g. process improvements and employee engagement ● Able to work on irregular shifts: including weekends and evenings
Jul 21, 2021
Full time
Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners. We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Just Eat. The opportunity Are you a natural problem-solver who loves dealing with people? Ready to take our food delivery operation to the top? In our team of Operations Supervisors, you can play a key role and leave your own mark on the growth of Just Eat Takeaway.com! As an Operations Supervisor, you'll be the key contact for the team in the daily business of food delivery. Without you, the operations won't run smoothly: ● Ensuring everyone involved receives the information and equipment needed for their job ● Resolving issues blocking the food delivery together with your colleagues ● Motivating everyone around you to hit the city records and meet service level agreements day by day ● Taking care of inventory and administration Required skills and experience ● 1+ years' experience in a relevant role (shift leader, floor manager, hospitality background) ● Experience of working in a team environment ● (Near-) native level of English ● Working knowledge of Google Suite ● Strong communication skills and ability to deal with a range of colleagues ● A practical thinker with ideas on e.g. process improvements and employee engagement ● Able to work on irregular shifts: including weekends and evenings
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Main Duties Regular contact with the service desk (call handling team) Liaise with the regional administrators for engineers' attendance in line with the contract SLA's. Raise purchase orders for our sub-contractors to attend to works. Arrange attendance with the sub-contractors in line with the contract SLA's Obtain Risk and Method Statements for works where necessary. Building and developing relationships with regional planners and operations teams including weekly chases of open jobs. Upload correspondence i.e work sheets, certificates, quotes onto the database. Provide excellent customer service to meet the expectations and requirements of both internal and external clients. Carry out regular checks on job status and close down where required. Ensure planned maintenance tasks are scheduled and completed within the contract SLA's Respond to emails within given guidelines/timeframes. In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager. Qualifications Personal Specification Excellent PC knowledge - Excel, Word, Email Good organisation and administration skills Accuracy and attention to detail Excellent communication/interpersonal skills Ability to liaise at all levels using tact and diplomacy Enthusiastic with positive "can do" approach Work well during times of pressure Calm nature - even temperament A knowledge of the hard services and Facilities Management sectors is desirable but not essential High level of motivation Excellent organisational and planning skills Problem Solver Ability to multi-task Additional Information Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Jul 20, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Main Duties Regular contact with the service desk (call handling team) Liaise with the regional administrators for engineers' attendance in line with the contract SLA's. Raise purchase orders for our sub-contractors to attend to works. Arrange attendance with the sub-contractors in line with the contract SLA's Obtain Risk and Method Statements for works where necessary. Building and developing relationships with regional planners and operations teams including weekly chases of open jobs. Upload correspondence i.e work sheets, certificates, quotes onto the database. Provide excellent customer service to meet the expectations and requirements of both internal and external clients. Carry out regular checks on job status and close down where required. Ensure planned maintenance tasks are scheduled and completed within the contract SLA's Respond to emails within given guidelines/timeframes. In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager. Qualifications Personal Specification Excellent PC knowledge - Excel, Word, Email Good organisation and administration skills Accuracy and attention to detail Excellent communication/interpersonal skills Ability to liaise at all levels using tact and diplomacy Enthusiastic with positive "can do" approach Work well during times of pressure Calm nature - even temperament A knowledge of the hard services and Facilities Management sectors is desirable but not essential High level of motivation Excellent organisational and planning skills Problem Solver Ability to multi-task Additional Information Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
