Technical Account Manager Telford Permanent £26,000-£30,000 + Bonus Enhanced Benefits Package Are you an experienced Account Manager from the Engineering industry who is seeking a new role within a forward-thinking, employee-centric and industry-leading Global organisation? Currently operating in 45 countries, servicing thousands of Customers within the FMCG industry - you will play a pivotal role in the management of Customer Accounts to deliver an exemplary Customer Experience. The Company A globally recognised Engineering organisation who despite their market dominance spanning across Europe, US & Canada, Asia and Africa, remains a family run company with shared goals across the entire Group. A socially conscious, solutions driven and open cultured approach to business partnerships internally and externally set them apart from their competitors and inspire the team to strive for greatness. UK Headquarters based in Telford, offer a professional, accessible, and comfortable workspace, where employees feel valued and supported by the Senior Leadership Team. UK revenue has doubled in size over the past 5 years, which is testament to their entrepreneurial culture. The Opportunity Working in close partnership with Marketing and external sales teams to identify, qualify and develop successful business partnerships. Make active contributions to the development and profitability of new an existing customer accounts, taking a consultative and solutions-based approach to meet customer requirements. Proactively follow up enquiries, ensuring proposals are issued within agreed time schedules. Taking a diligent approach to managing Customer data and insights on the CRM system. Paying close attention to deadlines and SLA's to ensure smooth service delivery, taking ownership of communicating updates with the customer. Monday - Friday 8:30am-5pm with Hybrid options available 25 days holiday + stats, increasing with service. Enhanced Parental leave allowances Employee retail discount scheme Well-being program Life Insurance The Candidate You will bring industry experience from within the Engineering industry, with a proven ability in developing and maintaining professional business relationships with both internal and external stakeholders. You will be consultative and solutions-driven, with a keen eye for detail and committed to listening to customer requirements. Strong IT skills are required, including intermediate level excel knowledge. Above all, you will be committed to delivering an excellent level of service at all times and passionate about collaboration with your team both UK and overseas. For further information please contact Lydia Johnson at Seymour John Ltd By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Apr 19, 2024
Full time
Technical Account Manager Telford Permanent £26,000-£30,000 + Bonus Enhanced Benefits Package Are you an experienced Account Manager from the Engineering industry who is seeking a new role within a forward-thinking, employee-centric and industry-leading Global organisation? Currently operating in 45 countries, servicing thousands of Customers within the FMCG industry - you will play a pivotal role in the management of Customer Accounts to deliver an exemplary Customer Experience. The Company A globally recognised Engineering organisation who despite their market dominance spanning across Europe, US & Canada, Asia and Africa, remains a family run company with shared goals across the entire Group. A socially conscious, solutions driven and open cultured approach to business partnerships internally and externally set them apart from their competitors and inspire the team to strive for greatness. UK Headquarters based in Telford, offer a professional, accessible, and comfortable workspace, where employees feel valued and supported by the Senior Leadership Team. UK revenue has doubled in size over the past 5 years, which is testament to their entrepreneurial culture. The Opportunity Working in close partnership with Marketing and external sales teams to identify, qualify and develop successful business partnerships. Make active contributions to the development and profitability of new an existing customer accounts, taking a consultative and solutions-based approach to meet customer requirements. Proactively follow up enquiries, ensuring proposals are issued within agreed time schedules. Taking a diligent approach to managing Customer data and insights on the CRM system. Paying close attention to deadlines and SLA's to ensure smooth service delivery, taking ownership of communicating updates with the customer. Monday - Friday 8:30am-5pm with Hybrid options available 25 days holiday + stats, increasing with service. Enhanced Parental leave allowances Employee retail discount scheme Well-being program Life Insurance The Candidate You will bring industry experience from within the Engineering industry, with a proven ability in developing and maintaining professional business relationships with both internal and external stakeholders. You will be consultative and solutions-driven, with a keen eye for detail and committed to listening to customer requirements. Strong IT skills are required, including intermediate level excel knowledge. Above all, you will be committed to delivering an excellent level of service at all times and passionate about collaboration with your team both UK and overseas. For further information please contact Lydia Johnson at Seymour John Ltd By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Apr 19, 2024
Full time
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Robert Half have partnered with a leading company that specialises in merging fundamental research with commercial products, leveraging expertise in MEV and blockchain technologies to shape the future of crypto. As the Engineering Lead, you will oversee the full stack development of the Liquidity Layer. Your responsibilities include bringing solutions to fruition, guiding Senior Software Engineers, and designing the project's architecture. You will play a crucial role in prioritising long-term strategic technical goals and driving impactful innovations. This role demands a deep understanding of complex system architecture and the ability to make strategic trade-off decisions. Note: This is not a middle management position. In addition to leading the team, you will actively contribute to coding, especially in the project's early stages. You will take ownership of all shipped code and be proficient in addressing any arising issues. Location: London, UK - they operate as a hybrid team with a preference for in-office work. This is a day rate contract - outside of IR35 Responsibilities: Lead the engineering efforts for the Liquidity Layer product. Own architecture decisions considering short and long-term objectives. Build and manage an efficient engineering team. Write high-quality, efficient, and well-tested code. Design systems with complex interactions across global infrastructure. Collaborate with external partner teams to implement features and ensure integration. Participate in product development and launch, working closely with product managers and engineers. Support troubleshooting and resolution of technical challenges. Requirements: 7+ years of software engineering experience. Strong understanding and experience in crypto Experience architecting complex blockchain systems. Track record of building and managing engineering teams. Ability to work in a fast-paced environment and deliver results. Excellent problem-solving and communication skills. Passion for blockchain and decentralised technology. Nice-to-Have: Previous experience in a start up or fast-growing tech company. Experience with competitive programming. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 19, 2024
Full time
Robert Half have partnered with a leading company that specialises in merging fundamental research with commercial products, leveraging expertise in MEV and blockchain technologies to shape the future of crypto. As the Engineering Lead, you will oversee the full stack development of the Liquidity Layer. Your responsibilities include bringing solutions to fruition, guiding Senior Software Engineers, and designing the project's architecture. You will play a crucial role in prioritising long-term strategic technical goals and driving impactful innovations. This role demands a deep understanding of complex system architecture and the ability to make strategic trade-off decisions. Note: This is not a middle management position. In addition to leading the team, you will actively contribute to coding, especially in the project's early stages. You will take ownership of all shipped code and be proficient in addressing any arising issues. Location: London, UK - they operate as a hybrid team with a preference for in-office work. This is a day rate contract - outside of IR35 Responsibilities: Lead the engineering efforts for the Liquidity Layer product. Own architecture decisions considering short and long-term objectives. Build and manage an efficient engineering team. Write high-quality, efficient, and well-tested code. Design systems with complex interactions across global infrastructure. Collaborate with external partner teams to implement features and ensure integration. Participate in product development and launch, working closely with product managers and engineers. Support troubleshooting and resolution of technical challenges. Requirements: 7+ years of software engineering experience. Strong understanding and experience in crypto Experience architecting complex blockchain systems. Track record of building and managing engineering teams. Ability to work in a fast-paced environment and deliver results. Excellent problem-solving and communication skills. Passion for blockchain and decentralised technology. Nice-to-Have: Previous experience in a start up or fast-growing tech company. Experience with competitive programming. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Job Title: Business Engagement Manager Location: Birmingham Salary: £40,521 - £41,732 per annum - SS7 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham is entering one of the most exciting and ambitious periods of development and we are delighted to be rebranding and reshaping our Business School with a future focused, digital, industry and community-based approach. Under the leadership of a new Executive Dean, we are looking to further expand our engagement with local, regional, and national organisations. The Business Engagement Manager will work to develop and maintain links between the UCB Business School and a wide range of business industries, providing a vital link between academic teams and employers for live projects, knowledge exchange and other curriculum development opportunities. Whilst the ability to appreciate the higher education landscape is beneficial, more important is a keen appreciation for the needs of businesses and identifying opportunities for mutually beneficial collaboration. The Business Engagement Manager will also oversee the operations of our Enterprise Hub, and full-time Enterprise Consultant, to ensure a joined-up approach within the school regarding our business and enterprise relationships. As an award-winning institution, we are proud of our fantastic facilities and innovative approaches in technology and enterprise where we aim to prepare graduates with applied skills that help them to keep pace with a fast-moving digital world and we are looking to expand our small and large business contacts to further enhance that student experience. We are looking for an outstanding and inspirational individual to support our growing external engagement, whilst also working in partnership with the diverse and active community within our campuses in the centre of Birmingham. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Hybrid working opportunities Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Friday 5th April 2024 Interview Dates - TBC UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Engagement Manager, Academic Engagement Manager, Academic Marketing Manager, Marketing Officer, Digital Marketing Officer, Online Marketing Manager, Digital Marketing Advisor, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Administrator, Marketing Coordinator, Public Relations Coordinator, Marketing Communications, Communications Manager will also be considered.
Apr 19, 2024
Full time
Job Title: Business Engagement Manager Location: Birmingham Salary: £40,521 - £41,732 per annum - SS7 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham is entering one of the most exciting and ambitious periods of development and we are delighted to be rebranding and reshaping our Business School with a future focused, digital, industry and community-based approach. Under the leadership of a new Executive Dean, we are looking to further expand our engagement with local, regional, and national organisations. The Business Engagement Manager will work to develop and maintain links between the UCB Business School and a wide range of business industries, providing a vital link between academic teams and employers for live projects, knowledge exchange and other curriculum development opportunities. Whilst the ability to appreciate the higher education landscape is beneficial, more important is a keen appreciation for the needs of businesses and identifying opportunities for mutually beneficial collaboration. The Business Engagement Manager will also oversee the operations of our Enterprise Hub, and full-time Enterprise Consultant, to ensure a joined-up approach within the school regarding our business and enterprise relationships. As an award-winning institution, we are proud of our fantastic facilities and innovative approaches in technology and enterprise where we aim to prepare graduates with applied skills that help them to keep pace with a fast-moving digital world and we are looking to expand our small and large business contacts to further enhance that student experience. We are looking for an outstanding and inspirational individual to support our growing external engagement, whilst also working in partnership with the diverse and active community within our campuses in the centre of Birmingham. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Hybrid working opportunities Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Friday 5th April 2024 Interview Dates - TBC UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Engagement Manager, Academic Engagement Manager, Academic Marketing Manager, Marketing Officer, Digital Marketing Officer, Online Marketing Manager, Digital Marketing Advisor, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Administrator, Marketing Coordinator, Public Relations Coordinator, Marketing Communications, Communications Manager will also be considered.
This role of Information Systems Manager is a key leadership position within the Technology Department of a major public sector organisation. The successful candidate will be responsible for managing and improving data strategies to enhance organisational effectiveness. Client Details This large public sector organisation is focused on providing efficient and sustainable transport solutions, and is committed to its role as a major player in the industry, serving a vast number of commuters daily. Description Hold the statuary role of Departmental Records Manager (DRO), carrying out risk management, auditing, and reporting, identifying continuous improvement and staying informed about changes in relevant laws, regulations, and standards, ensuring the proper management, security, and compliance of records in alignment with legal and regulatory requirements including the Public Records Act, HM Government Security Classification and TNA guidelines. Responsibility for the management regarding all Information and Records held and managed by the group of companies in accordance with The Public Records Act. Manage and be the system owner/product owner of SharePoint Lead the management of a wide Records Management strategy and programme though the application of retention schedules on Enterprise Information Management Systems. Collaborate and advise system owners of non-IT managed systems to provide guidance on integrating information management best practices. Developing and implementing a comprehensive data strategy. Managing a team of data management professionals. Ensuring data quality and accessibility across the organisation. Coordinating with different departments to understand and meet their data needs. Identifying areas of improvement in data management processes. Ensuring compliance with data protection regulations. Providing reports and insights based on data analysis. Leading data-related projects and initiatives. Profile A successful Head Of Information Management will have / should have: Managed a number of projects across information management with a range of internal and external suppliers. Proven experience in data management and strategy development. Excellent leadership and team management skills. Strong knowledge of data protection laws and regulations. Experience in the public sector. Excellent analytical and problem-solving abilities. Job Offer An estimated salary range of £50,000 - £56,000 per year. A fixed-term contract with a leading public sector company. Opportunity to contribute to the development of sustainable transport solutions.
Apr 19, 2024
Full time
This role of Information Systems Manager is a key leadership position within the Technology Department of a major public sector organisation. The successful candidate will be responsible for managing and improving data strategies to enhance organisational effectiveness. Client Details This large public sector organisation is focused on providing efficient and sustainable transport solutions, and is committed to its role as a major player in the industry, serving a vast number of commuters daily. Description Hold the statuary role of Departmental Records Manager (DRO), carrying out risk management, auditing, and reporting, identifying continuous improvement and staying informed about changes in relevant laws, regulations, and standards, ensuring the proper management, security, and compliance of records in alignment with legal and regulatory requirements including the Public Records Act, HM Government Security Classification and TNA guidelines. Responsibility for the management regarding all Information and Records held and managed by the group of companies in accordance with The Public Records Act. Manage and be the system owner/product owner of SharePoint Lead the management of a wide Records Management strategy and programme though the application of retention schedules on Enterprise Information Management Systems. Collaborate and advise system owners of non-IT managed systems to provide guidance on integrating information management best practices. Developing and implementing a comprehensive data strategy. Managing a team of data management professionals. Ensuring data quality and accessibility across the organisation. Coordinating with different departments to understand and meet their data needs. Identifying areas of improvement in data management processes. Ensuring compliance with data protection regulations. Providing reports and insights based on data analysis. Leading data-related projects and initiatives. Profile A successful Head Of Information Management will have / should have: Managed a number of projects across information management with a range of internal and external suppliers. Proven experience in data management and strategy development. Excellent leadership and team management skills. Strong knowledge of data protection laws and regulations. Experience in the public sector. Excellent analytical and problem-solving abilities. Job Offer An estimated salary range of £50,000 - £56,000 per year. A fixed-term contract with a leading public sector company. Opportunity to contribute to the development of sustainable transport solutions.
Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: London Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Apr 19, 2024
Full time
Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: London Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Head of Business Applications (Dynamics/ServiceNow) £75k-£85k London The One Group have partnered with Microsoft Gold Partner in their search for an experienced application manager to join the team, with a large focus on Dynamics and ServiceNow. After several business acquisitions and heavy investment in a variety of systems, there is now the need for an individual to come into the business to consolidate applications, provide a strategic roadmap of the applications and manage a small team of Dynamic administrators.This is a pivotal role for the business, where you can help shape the division, consolidating a number of business applications into only the ones required. We are looking for a SME on Dynamics and ServiceNow. The Role: Create the application roadmap Consolidate the number of business applications SME for Microsoft Dynamics and ServiceNow Manage a small team of Dynamics Administrators Stakeholder management (both internal and external) Develop system and interfaces Requirements: Extensive Dynamics and ServiceNow experience Previously created a strategic roadmap around various applications Some previous team management / mentorship All candidates must have the full right to work in the UK without any restrictions Commutable distance of central London Benefits include 25 days leave, increasing to 30 days with service + your birthday day off + volunteering day off, private medical insurance, life assurance plus an epic summer party Overseas candidates, or those without the full right to work in the UK will not be considered for this role. We are also not looking for graduates, this is a senior position and are looking for extensive experience with Dynamics and ServiceNow. For more information and a full job description, please contact Andy Clarke at The One Group.
Apr 19, 2024
Full time
Head of Business Applications (Dynamics/ServiceNow) £75k-£85k London The One Group have partnered with Microsoft Gold Partner in their search for an experienced application manager to join the team, with a large focus on Dynamics and ServiceNow. After several business acquisitions and heavy investment in a variety of systems, there is now the need for an individual to come into the business to consolidate applications, provide a strategic roadmap of the applications and manage a small team of Dynamic administrators.This is a pivotal role for the business, where you can help shape the division, consolidating a number of business applications into only the ones required. We are looking for a SME on Dynamics and ServiceNow. The Role: Create the application roadmap Consolidate the number of business applications SME for Microsoft Dynamics and ServiceNow Manage a small team of Dynamics Administrators Stakeholder management (both internal and external) Develop system and interfaces Requirements: Extensive Dynamics and ServiceNow experience Previously created a strategic roadmap around various applications Some previous team management / mentorship All candidates must have the full right to work in the UK without any restrictions Commutable distance of central London Benefits include 25 days leave, increasing to 30 days with service + your birthday day off + volunteering day off, private medical insurance, life assurance plus an epic summer party Overseas candidates, or those without the full right to work in the UK will not be considered for this role. We are also not looking for graduates, this is a senior position and are looking for extensive experience with Dynamics and ServiceNow. For more information and a full job description, please contact Andy Clarke at The One Group.
Wards Refurbishment Director (Project Manager) Job Type: Full-time Location: London £75,000k (15 Month FTC) My client are seeking a Wards Refurbishment Director to lead a significant refurbishment programme for their in-patient ward facilities. This project is a pivotal part of our commitment to providing outstanding palliative and end-of-life care. The successful candidate will manage the refurbishment from conception to completion, ensuring minimal disruption to our care services. Day to Day of the role: Oversee the overall project management, ensuring timely and budget-conscious completion. Handle the tendering, selection, and management of key suppliers. Coordinate with project teams and clinical colleagues to minimise care disruption. Report progress to key stakeholders, including the Board of Trustees and the Executive Team. Develop and maintain the project plan, budget, and timelines. Chair project meetings, managing programme delivery, risks, and quality. Supervise the work of external suppliers and ensure health and safety standards are upheld. Resolve project delivery issues and value engineer the project scope as necessary. Work closely with clinical teams and other stakeholders to manage the impact on patients and hospice operations. Required Skills & Qualifications: Proven experience in project management, preferably within healthcare or similar sectors. Strong leadership skills and the ability to manage complex projects. Excellent communication and stakeholder management skills. Experience in tendering and supplier management. Knowledge of health and safety regulations. Ability to resolve issues and drive continuous improvement in project delivery. Benefits: Competitive salary package. Opportunity to lead a transformative project within a respected organisation. Work in a supportive and collaborative environment. To forward your CV, apply for the role below and the hiring manager will be in-touch.
Apr 19, 2024
Full time
Wards Refurbishment Director (Project Manager) Job Type: Full-time Location: London £75,000k (15 Month FTC) My client are seeking a Wards Refurbishment Director to lead a significant refurbishment programme for their in-patient ward facilities. This project is a pivotal part of our commitment to providing outstanding palliative and end-of-life care. The successful candidate will manage the refurbishment from conception to completion, ensuring minimal disruption to our care services. Day to Day of the role: Oversee the overall project management, ensuring timely and budget-conscious completion. Handle the tendering, selection, and management of key suppliers. Coordinate with project teams and clinical colleagues to minimise care disruption. Report progress to key stakeholders, including the Board of Trustees and the Executive Team. Develop and maintain the project plan, budget, and timelines. Chair project meetings, managing programme delivery, risks, and quality. Supervise the work of external suppliers and ensure health and safety standards are upheld. Resolve project delivery issues and value engineer the project scope as necessary. Work closely with clinical teams and other stakeholders to manage the impact on patients and hospice operations. Required Skills & Qualifications: Proven experience in project management, preferably within healthcare or similar sectors. Strong leadership skills and the ability to manage complex projects. Excellent communication and stakeholder management skills. Experience in tendering and supplier management. Knowledge of health and safety regulations. Ability to resolve issues and drive continuous improvement in project delivery. Benefits: Competitive salary package. Opportunity to lead a transformative project within a respected organisation. Work in a supportive and collaborative environment. To forward your CV, apply for the role below and the hiring manager will be in-touch.
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent As a PMO Analyst, a summary of your role involves: This role is an exciting opportunity for a proactive and detail-orientated individual to contribute to the establishment and ongoing operation of a new PMO. Reporting to the Head of Business Transformation the role will contribute to the development and implementation of best practices and processes within the Group. You will work closely with the stakeholders across the business to ensure consistent project management practices, provide analysis and reporting on project performance, and facilitate the execution of strategic initiatives. Your efforts will contribute to the overall success of our transformational initiatives. To be successful in this role you'll bring: Excellent knowledge of project management methodologies (e.g. Agile, Waterfall), governance principles and PMO best practices. Significant and proven experience of implementing project lifecycles successfully in PM or PMO roles, demonstrating an understanding of governance and standardisation. High proficiency in project management tools such as MS Project, JIRA, or similar software. Demonstrated experience in stakeholder management and building collaborative relationships, including strong influencing skills with ability to gain buy-in from challenging stakeholders. Ability to effectively communicate complex and/or technical information to both technical and nontechnical audiences. Location The successful candidate will be required to live within a commutable distance to our office in Bradford.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £40,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). Employee Assistance Programme "Hapi" Benefits App with multiple discounts. "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Project Management Office Analyst, Project Management Analyst, Project Governance Analyst, Business Transformation Analyst, Project Coordination Analyst, Strategic Initiatives Analyst, Project Performance Analyst, Stakeholder Management Analyst, Process Improvement Analyst, Agile Project Analyst, etc. REF-
Apr 19, 2024
Full time
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent As a PMO Analyst, a summary of your role involves: This role is an exciting opportunity for a proactive and detail-orientated individual to contribute to the establishment and ongoing operation of a new PMO. Reporting to the Head of Business Transformation the role will contribute to the development and implementation of best practices and processes within the Group. You will work closely with the stakeholders across the business to ensure consistent project management practices, provide analysis and reporting on project performance, and facilitate the execution of strategic initiatives. Your efforts will contribute to the overall success of our transformational initiatives. To be successful in this role you'll bring: Excellent knowledge of project management methodologies (e.g. Agile, Waterfall), governance principles and PMO best practices. Significant and proven experience of implementing project lifecycles successfully in PM or PMO roles, demonstrating an understanding of governance and standardisation. High proficiency in project management tools such as MS Project, JIRA, or similar software. Demonstrated experience in stakeholder management and building collaborative relationships, including strong influencing skills with ability to gain buy-in from challenging stakeholders. Ability to effectively communicate complex and/or technical information to both technical and nontechnical audiences. Location The successful candidate will be required to live within a commutable distance to our office in Bradford.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £40,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). Employee Assistance Programme "Hapi" Benefits App with multiple discounts. "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.You may have experience of the following: Project Management Office Analyst, Project Management Analyst, Project Governance Analyst, Business Transformation Analyst, Project Coordination Analyst, Strategic Initiatives Analyst, Project Performance Analyst, Stakeholder Management Analyst, Process Improvement Analyst, Agile Project Analyst, etc. REF-
Location : Huddersfield Salary : up to £37,000 per annum plus bonus Contract : Permanent, full time, Hours : Full time, Monday - Friday (37.5 hours between 8am - 6pm) Here at FMG we are seeking a dynamic and motivated Network Support Manager to join our team. The Network Support Manager will play a pivotal role in managing our approved repairer network and ensuring seamless coordination between internal departments and external repairers. The successful candidate will lead the internal network team, oversee all aspects of network support functions, and foster strong relationships with external network support suppliers. Additionally, the role involves proactively supporting new and existing customer implementations to ensure a smooth transition and outstanding service delivery. What's in it for you? Salary- Up to £37,000 per annum depending on experience, plus bonus. Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. About you You will have a strong communication skills and attention to detail. You have proven ability to communicate effectively and interact at all levels. You will have effective time management, prioritisation skills and the ability to work well under pressure. You'll have the capability to identify and implement improvements in current processes. You'll have excellent people management skills to lead, motivate, and develop individuals to achieve goals effectively. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you are ready to take on this exciting challenge and make a difference, apply now to join our team as a Network Support Manager!
Apr 19, 2024
Full time
Location : Huddersfield Salary : up to £37,000 per annum plus bonus Contract : Permanent, full time, Hours : Full time, Monday - Friday (37.5 hours between 8am - 6pm) Here at FMG we are seeking a dynamic and motivated Network Support Manager to join our team. The Network Support Manager will play a pivotal role in managing our approved repairer network and ensuring seamless coordination between internal departments and external repairers. The successful candidate will lead the internal network team, oversee all aspects of network support functions, and foster strong relationships with external network support suppliers. Additionally, the role involves proactively supporting new and existing customer implementations to ensure a smooth transition and outstanding service delivery. What's in it for you? Salary- Up to £37,000 per annum depending on experience, plus bonus. Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. About you You will have a strong communication skills and attention to detail. You have proven ability to communicate effectively and interact at all levels. You will have effective time management, prioritisation skills and the ability to work well under pressure. You'll have the capability to identify and implement improvements in current processes. You'll have excellent people management skills to lead, motivate, and develop individuals to achieve goals effectively. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you are ready to take on this exciting challenge and make a difference, apply now to join our team as a Network Support Manager!
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. As well as operating in the Lloyd's of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable people and businesses to thrive. Associate HR Business Partner (12m FTC) We are looking to employ an Associate HR Business Partner to be based in London and to work with us on a full time basis, subject to a 12 month fixed term contract. If you'd like to work within an energetic, fun and collaborative team atmosphere where you can make difference, we'd love to hear from you. The Role To support the development and implementation of best practice HR strategies, policies, processes and solutions that enable the Business Units, MRSG wide to achieve their objectives. To deliver an exceptional value-added HR service, giving advice and assistance to key stakeholders and employees, as well as challenging thinking and traditional approaches to find win/win solutions. To advise managers, and ensure fair and consistent application across HR lifecycle activities, including: Employee Relations Resourcing Performance Management and Development in conjunction with the Talent Management and Development Partner People Management and Employee Engagement Compensation and Reward (in conjunction with Head of HR) Regulatory and company compliance To provide administrative support, prepare confidential reports and letters, and support corporate HR initiatives/programs, interfacing with the wider MRSGUKS HR team, specifically the Head of HR as well as UK Regional HR team members, as appropriate. What we are looking for Resourcing and Organisation Design Provide 1st level support to all staff on any HR lifecycle events, policy and/or process questions. Prepare all necessary employee paperwork for Head of HR to review, including offer letters and contracts, new starter packs, transfer letters, promotion and salary change letters and leaver letters, etc. Coordinate with the HR Operations Team to ensure accurate payroll is processed. Work with the business to on-board New Joiners, and ensure a seamless transition into Munich Re. Provide input to support organisational design/redesign activities and work with the Head of HR, local and Global HR teams to execute decisions made, mitigating risk to the business. Performance Management and Development Support the performance management process and continuous conversations approach. Help drive positive changes to ensure the appropriate management of people, and any issues are identified and addressed early including management of the probationary period review process People Management and Employee Engagement Provide fair and consistent legislative, company policy and process advice on routine employee relations and retention issues, escalating to Head of HR or Group Chief HR Officer where necessary and appropriate, to ensure appropriate recommendations and measures are made/taken in a timely manner Investigate workplace situations Compensation and Reward Support the Head of HR, Group Chief HR Officer, and Compensation Partner with HR benchmarking and make recommendations for consideration, in respect of role and salary adjustments, promotions and in order to address potential retention issues. Support the annual compensation/bonus cycle Provide support to all staff regards Company benefit queries and any benefit policy and/or process questions, as well as carry out all administrative responsibilities including working with the HR Operations Team to ensure accurate payroll is processed. Training & Development Work with Line Managers and Employees to understand training and development requirements and support the Head of HR, and Talent Management and Development Partner to implement training initiatives. Other Key Responsibilities Build and maintain strong relationships with both internal and external stakeholders, with a view to fully understanding business goals, drivers, challenges, and requirements, resolving issues in timely manager and ensuring service levels are maintained. Establish and maintain a strong relationship with the client groups, instilling credibility and becoming known for providing reliable and accurate advice and guidance. Work collaboratively with local and Global HR colleagues to ensure that HR policies and strategies across the respective Business Units are aligned where possible and appropriate. Ensure compliance with Company and HR standard keeping appropriate records and operating processes in accordance with industry regulations, local law, market best practice and group policy (including GDPR). Maintain electronic HR files and systems, ensuring data changes are captured in the HR system and information is accurate and up to date at all times. Encourage Employees to use the self-service functionality of the systems in place and work with HR Operations Team on the development of any additional process and policy documentation to support the business and employees with self-service. Proactively create and develop HR Communications as required to support the effective delivery of HR to the client group and wider business. Provide accurate Management Information and reports required by the Group Chief HR Officer and external stakeholder i.e. Audit To drive HR improvements and enable the business. Support to implement local, regional and global projects Support HR Project deliverables as required in the role Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Key Skills & Experience Demonstrated experience in the HR field. Proven understanding of Employee Lifecycle activities, operational HR and employment legislation Experience in implementing HR related projects Intermediate knowledge of compensation and reward Understanding of OD, TUPE, restricting and employment legislation Able to define problems or situations, logically diagnose root causes, identify value add solutions and follow up through to resolution, with support as required. Ability to analyse and present data to support recommendations and decisions Anticipates changing situations, needs, and expectations and maintains a flexible and agile approach. Proven ability to manage multiple tasks and deliverables at any one time and under pressure Proven experience of building relationships with Internal and External Stakeholders at all levels Demonstrates intellectual curiosity with a focus on continuous improvement Ability to work independently, as part of a team and within a complex matrix structure. Your career with us At MRSG, you'll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more! Diversity & Inclusion Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all. Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
Apr 19, 2024
Full time
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. As well as operating in the Lloyd's of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable people and businesses to thrive. Associate HR Business Partner (12m FTC) We are looking to employ an Associate HR Business Partner to be based in London and to work with us on a full time basis, subject to a 12 month fixed term contract. If you'd like to work within an energetic, fun and collaborative team atmosphere where you can make difference, we'd love to hear from you. The Role To support the development and implementation of best practice HR strategies, policies, processes and solutions that enable the Business Units, MRSG wide to achieve their objectives. To deliver an exceptional value-added HR service, giving advice and assistance to key stakeholders and employees, as well as challenging thinking and traditional approaches to find win/win solutions. To advise managers, and ensure fair and consistent application across HR lifecycle activities, including: Employee Relations Resourcing Performance Management and Development in conjunction with the Talent Management and Development Partner People Management and Employee Engagement Compensation and Reward (in conjunction with Head of HR) Regulatory and company compliance To provide administrative support, prepare confidential reports and letters, and support corporate HR initiatives/programs, interfacing with the wider MRSGUKS HR team, specifically the Head of HR as well as UK Regional HR team members, as appropriate. What we are looking for Resourcing and Organisation Design Provide 1st level support to all staff on any HR lifecycle events, policy and/or process questions. Prepare all necessary employee paperwork for Head of HR to review, including offer letters and contracts, new starter packs, transfer letters, promotion and salary change letters and leaver letters, etc. Coordinate with the HR Operations Team to ensure accurate payroll is processed. Work with the business to on-board New Joiners, and ensure a seamless transition into Munich Re. Provide input to support organisational design/redesign activities and work with the Head of HR, local and Global HR teams to execute decisions made, mitigating risk to the business. Performance Management and Development Support the performance management process and continuous conversations approach. Help drive positive changes to ensure the appropriate management of people, and any issues are identified and addressed early including management of the probationary period review process People Management and Employee Engagement Provide fair and consistent legislative, company policy and process advice on routine employee relations and retention issues, escalating to Head of HR or Group Chief HR Officer where necessary and appropriate, to ensure appropriate recommendations and measures are made/taken in a timely manner Investigate workplace situations Compensation and Reward Support the Head of HR, Group Chief HR Officer, and Compensation Partner with HR benchmarking and make recommendations for consideration, in respect of role and salary adjustments, promotions and in order to address potential retention issues. Support the annual compensation/bonus cycle Provide support to all staff regards Company benefit queries and any benefit policy and/or process questions, as well as carry out all administrative responsibilities including working with the HR Operations Team to ensure accurate payroll is processed. Training & Development Work with Line Managers and Employees to understand training and development requirements and support the Head of HR, and Talent Management and Development Partner to implement training initiatives. Other Key Responsibilities Build and maintain strong relationships with both internal and external stakeholders, with a view to fully understanding business goals, drivers, challenges, and requirements, resolving issues in timely manager and ensuring service levels are maintained. Establish and maintain a strong relationship with the client groups, instilling credibility and becoming known for providing reliable and accurate advice and guidance. Work collaboratively with local and Global HR colleagues to ensure that HR policies and strategies across the respective Business Units are aligned where possible and appropriate. Ensure compliance with Company and HR standard keeping appropriate records and operating processes in accordance with industry regulations, local law, market best practice and group policy (including GDPR). Maintain electronic HR files and systems, ensuring data changes are captured in the HR system and information is accurate and up to date at all times. Encourage Employees to use the self-service functionality of the systems in place and work with HR Operations Team on the development of any additional process and policy documentation to support the business and employees with self-service. Proactively create and develop HR Communications as required to support the effective delivery of HR to the client group and wider business. Provide accurate Management Information and reports required by the Group Chief HR Officer and external stakeholder i.e. Audit To drive HR improvements and enable the business. Support to implement local, regional and global projects Support HR Project deliverables as required in the role Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Key Skills & Experience Demonstrated experience in the HR field. Proven understanding of Employee Lifecycle activities, operational HR and employment legislation Experience in implementing HR related projects Intermediate knowledge of compensation and reward Understanding of OD, TUPE, restricting and employment legislation Able to define problems or situations, logically diagnose root causes, identify value add solutions and follow up through to resolution, with support as required. Ability to analyse and present data to support recommendations and decisions Anticipates changing situations, needs, and expectations and maintains a flexible and agile approach. Proven ability to manage multiple tasks and deliverables at any one time and under pressure Proven experience of building relationships with Internal and External Stakeholders at all levels Demonstrates intellectual curiosity with a focus on continuous improvement Ability to work independently, as part of a team and within a complex matrix structure. Your career with us At MRSG, you'll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more! Diversity & Inclusion Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all. Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
Apr 19, 2024
Full time
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place. Our goal is simple - to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics. The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use. The Head of Communications will be responsible for leading the development and implementation of a comprehensive internal and external communications and public relations strategy to support Smiths Detection's overall global business objectives. This is a hands-on role, which will require the incumbent to leverage a thorough understanding of corporate strategy in order to develop and execute communications and public relations programmes and campaigns for all audiences and stakeholders. The successful candidate will be responsible for leading an array of core communications activities including executive communications, employee communications and briefings, public and media external relations, social media, website maintenance, government communications, and investor relations. Duties and Responsibilities (include, but not limited to) Owns the development and execution of corporate communications in line with global marketing strategy. Works closely with business functions to develop compelling value propositions. Leads the development of corporate materials (videos, presentations, brochures etc) - including liaising with internal contributors, writing, editing and proofing copy, and coordinating the production process and distribution. Drives Smiths Detection's public relations and media engagement strategy in cooperation with regional and global marketing managers, that represents Smiths Detection in a positive manner globally while strengthening our brand image. Manages crisis communications in liaison with the Marketing Communications Director. Works directly with senior leadership team members advising them on external communication best practices. Provides interface into Smiths Group Media and Investor Relations teams. Acts a as press liaison for projects and announcements. Supports corporate initiatives and contributes to the correct messaging to investors and analysts. Manages the relationships with external agencies. Budget management. Lead and develop the External Communications team. Owns the social media strategy and works with stakeholders across the business to identify and develop content ideas. Engages and grows our follower base on key social media channels, including use paid social advertising. Own the overall delivery, development and outcomes of our internal communications strategy in line with evolving business needs. Write and/or oversee engaging and exciting communications to drive key messages across all channels (emails, newsletters, employee app, events, etc.) and drive increased engagement with our channels. Act as a trusted advisor to our Senior Leadership Team and Extended Senior Leadership Team, in their communications to employees, suggest/enrich scripts for their internal talks, town halls, internal events etc. Ensure that internal and external messaging have a unified voice and consistent messaging, working with the Marketing community (e.g. product launches, organisational announcements, acquisitions, industry news and events, employer branding campaigns, etc.) Act as a subject matter expert; advising stakeholders on effective communications including channels mix, presentation support, communications planning, key messages development, and best practice. Lead / contribute to key cross-functional strategic projects outside of the direct internal communications strategy. Lead and develop the Internal Communications team, while being accountable for what Internal Communications deliver to our internal stakeholders and/or audiences. About you Master's degree in business, Marketing, Communications or related field of study (essential). A minimum of 10 years' experience in similar position. Experience working in B2B industry or agency. Experience across a range of sectors, preferably including the security sector. Excellent writing ability with extensive experience in all forms of corporate and executive communication, from business media news releases to executive talking points. Ability to communicate complex information accurately, both verbally and in writing. Proven experience in building and implementing innovative, high-impact campaigns across all relevant channels and media (including social media) and aligning strategy with business goals and results. Deep and broad global business acumen, including practice in measuring the cost and ROI of communications campaigns. Excellent understanding of digital communications best practice. Experience working in a global matrix organization. Comfortable interacting with senior stakeholders across the business. Knowledge of online communications tools such as SharePoint, mass email systems and social media. Highly organised and conscientious, with strong attention to detail and the ability to set up systems and processes to manage projects and campaigns. The ability to work under pressure, priorities, respond quickly to changing requirements and meet tight deadlines. Strong creativity. Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks. Experience managing external partners / consultants as required. Ability to seamlessly move from strategy to hands-on implementation and back again. To find out more about life at Smiths Detection check out our LinkedIn page follow our story. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )or LinkedIn.
Role Description: Personal Assistant to SMT & Trustees Full-time Salary according to skills and experience London-office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Purpose This role supports the Senior Management Team (Chief Executive, Deputy Chief Executive, Head of Production and Head of Communications and Distribution) and the Board of Trustees. The PA reports to the Deputy Chief Executive. Key responsibilities: Comprehensive diary management service at a senior level, anticipating calendar changes and responding accordingly, including anticipating necessary pre-brief or debrief meetings, which may include organising and prepping interpreters. Frequent liaison with senior level internal and external contacts at partner organisations, stakeholders and across the industry, dealing with routine issues and coordinating more complex responses, ensuring these are delivered in a timely and effective manner. Organising complex internal and external meetings and diary schedules, organising project meetings, and booking meeting rooms and catering where required. Planning and managing travel arrangements. Drafting letters/emails/documents for the SMT. Assisting with requests from the staff to the SMT. Organising staff events. Being responsible for interpreter bookings and ATW budgets and working with the Finance Officer on ATW claims. Supporting trustees note that trustees will liaise with the Governance Manager or Deputy Chief Executive for any PA requests. Being a first point of contact for BSLBT and monitoring and responding to emails in the mailbox. Employees are also required to comply with all BSLBT policies and relevant legislation. You may be expected to carry out other duties which fall reasonably within this role. Person specification Essential: At least 4 years' experience in a senior PA role. Outstanding and strong organising and administrative skills, with the ability to prioritise and multi-task. A high level of attention to detail. A high level of numerical and writing skills and competent in the use of MS office software to a high level (Word, Excel, PowerPoint, Outlook, and PDF editor). The ability to write accurately and clearly in English. Good communication and team-working skills, with the ability to build and maintain both internal and external contacts and relationships. A BSL user or, if not, a willingness to learn BSL. An interest in BSL Zone programmes. Desirable: Experience of working with a charity Board of Trustees. Experience of living or working in the Deaf community. Experience of working in the TV, film, or arts sectors. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
Apr 19, 2024
Full time
Role Description: Personal Assistant to SMT & Trustees Full-time Salary according to skills and experience London-office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Purpose This role supports the Senior Management Team (Chief Executive, Deputy Chief Executive, Head of Production and Head of Communications and Distribution) and the Board of Trustees. The PA reports to the Deputy Chief Executive. Key responsibilities: Comprehensive diary management service at a senior level, anticipating calendar changes and responding accordingly, including anticipating necessary pre-brief or debrief meetings, which may include organising and prepping interpreters. Frequent liaison with senior level internal and external contacts at partner organisations, stakeholders and across the industry, dealing with routine issues and coordinating more complex responses, ensuring these are delivered in a timely and effective manner. Organising complex internal and external meetings and diary schedules, organising project meetings, and booking meeting rooms and catering where required. Planning and managing travel arrangements. Drafting letters/emails/documents for the SMT. Assisting with requests from the staff to the SMT. Organising staff events. Being responsible for interpreter bookings and ATW budgets and working with the Finance Officer on ATW claims. Supporting trustees note that trustees will liaise with the Governance Manager or Deputy Chief Executive for any PA requests. Being a first point of contact for BSLBT and monitoring and responding to emails in the mailbox. Employees are also required to comply with all BSLBT policies and relevant legislation. You may be expected to carry out other duties which fall reasonably within this role. Person specification Essential: At least 4 years' experience in a senior PA role. Outstanding and strong organising and administrative skills, with the ability to prioritise and multi-task. A high level of attention to detail. A high level of numerical and writing skills and competent in the use of MS office software to a high level (Word, Excel, PowerPoint, Outlook, and PDF editor). The ability to write accurately and clearly in English. Good communication and team-working skills, with the ability to build and maintain both internal and external contacts and relationships. A BSL user or, if not, a willingness to learn BSL. An interest in BSL Zone programmes. Desirable: Experience of working with a charity Board of Trustees. Experience of living or working in the Deaf community. Experience of working in the TV, film, or arts sectors. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
Role Description: Governance Manager Part-time (2-3 days a week) Salary according to skills and experience London-office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Purpose This role supports the Chief Executive and Deputy Chief Executive with governance matters. The governance manager reports to the Deputy Chief Executive. Key responsibilities: The day-to-day management of Board cycles and committees. Owning the calendar/meeting invites to Board meetings and committees. Drafting agendas and papers for Board meetings and committees with the SMT and Chair. Circulating requests and reminders for papers (including distribution of papers, uploading papers to Teams, drafting matters arising reports). Drafting the minutes for the Board meetings and any committee meetings. Developing, leading and implementing the organisation's strategies and frameworks for governance and compliance. Overseeing onboarding, induction and training for Trustees, under guidance from the Chair. Supporting the Deputy Chief Executive and working with the Head of Communications and Distribution with recruitment of Trustees. Supporting the Deputy Chief Executive with creating and implementing staff policies and procedures. Assisting the Chief Executive with the creation of the Annual Report and sharing it with the Board, Companies House and Charity Commission. Managing the annual review of the Board's effectiveness. Employees are also required to comply with all BSLBT policies and relevant legislation. You may be expected to carry out other duties which fall reasonably within this role. Person specification Essential: At least 4 years' experience in governance or a similar company secretarial professional role. Strong proven organisation skills. Excellent attention to detail. A proactive, self-motivated team player who can multitask and meet deadlines. Good communication and team-working skills, with the ability to build and maintain both internal and external contacts and relationships. Experience of drafting Board reports and minuting and managing Board and committee meetings. Experience of developing governance policies and drafting governance documents. High level of numerical and writing skills and competent in the use of MS office software to a high level (Word, Excel, PowerPoint, Outlook, and PDF editor) to assist in the communication of key messages to facilitate decisions. Experience in the use of online web-based portals to update information as required e.g. Charity Commission and Companies House websites. A BSL user or, if not, a willingness to learn BSL. An interest in BSL Zone programmes. Desirable: Experience of living or working in the Deaf community. Knowledge of working for a charity. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
Apr 19, 2024
Full time
Role Description: Governance Manager Part-time (2-3 days a week) Salary according to skills and experience London-office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Purpose This role supports the Chief Executive and Deputy Chief Executive with governance matters. The governance manager reports to the Deputy Chief Executive. Key responsibilities: The day-to-day management of Board cycles and committees. Owning the calendar/meeting invites to Board meetings and committees. Drafting agendas and papers for Board meetings and committees with the SMT and Chair. Circulating requests and reminders for papers (including distribution of papers, uploading papers to Teams, drafting matters arising reports). Drafting the minutes for the Board meetings and any committee meetings. Developing, leading and implementing the organisation's strategies and frameworks for governance and compliance. Overseeing onboarding, induction and training for Trustees, under guidance from the Chair. Supporting the Deputy Chief Executive and working with the Head of Communications and Distribution with recruitment of Trustees. Supporting the Deputy Chief Executive with creating and implementing staff policies and procedures. Assisting the Chief Executive with the creation of the Annual Report and sharing it with the Board, Companies House and Charity Commission. Managing the annual review of the Board's effectiveness. Employees are also required to comply with all BSLBT policies and relevant legislation. You may be expected to carry out other duties which fall reasonably within this role. Person specification Essential: At least 4 years' experience in governance or a similar company secretarial professional role. Strong proven organisation skills. Excellent attention to detail. A proactive, self-motivated team player who can multitask and meet deadlines. Good communication and team-working skills, with the ability to build and maintain both internal and external contacts and relationships. Experience of drafting Board reports and minuting and managing Board and committee meetings. Experience of developing governance policies and drafting governance documents. High level of numerical and writing skills and competent in the use of MS office software to a high level (Word, Excel, PowerPoint, Outlook, and PDF editor) to assist in the communication of key messages to facilitate decisions. Experience in the use of online web-based portals to update information as required e.g. Charity Commission and Companies House websites. A BSL user or, if not, a willingness to learn BSL. An interest in BSL Zone programmes. Desirable: Experience of living or working in the Deaf community. Knowledge of working for a charity. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
Role Description: Head of Communications and Distribution Full-time Salary according to skills and experience London office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Description This role reports to the Deputy Chief Executive and will be a member of the BSLBT senior management team. This role will work closely with the Chief Executive and Deputy Chief Executive. The Head of Communications and Distribution is expected to lead the Communications and Distribution team under the Deputy Chief Executive. Key Duties and Responsibilities: To work with the Chief Executive (CE) and Deputy Chief Executive (DCE) to lead and maintain a rolling three-year plan to deliver both: The Communications strategy (which includes Audience Engagement). The Distribution strategy. To have overall responsibility and accountability for the Trust's internal and external communications and distribution, including: The line management of the PR Executive, Distribution Executive and Audience Engagement Manager. Financial and budget planning, monitoring and reporting in Communications and Distribution. To provide strategic counsel to the SMT and Board on reputation management, issues management, communications and social media tactics. This involves managing and working with the Commissioning and Audience Engagement teams. To create and communicate the organisation's messages and ensure overall continuity of the brand consistency and image with key stakeholders with the support of the PR Executive. To lead on the rebranding of the organisation. In conjunction with CE and DCE, to advise the Board and staff in developing and maintaining strategic partnerships with external stakeholders. To work with the CE and DCE on developing strategic business relationships with broadcast distributors (linear and non-linear). To plan and strategize BSLBT's film submissions and participation in UK and international festivals with the support of the Distribution Executive. To lead and support the Audience Engagement Manager and their team in the next stage of further audience engagement, which includes initiatives to improve our data collection and analysis to evaluate future plans. Any other duties within the broad scope of the role as may be reasonably required. Employees are also required to comply with all BSLBT policies and relevant legislation. Person specification Essential skills, experience and competencies: At least 6 years' varied experience at managerial level of working across communication and/or distribution business units with skills and expertise in: Developing and maintaining strategic business relationships, Seeing new initiatives through from idea to implementation, within deadlines, Setting, monitoring and managing budgets, With good planning and line management skills, including the ability to manage performance. Has a strong network of contacts in the communications and/or distribution field. Experience of managing complex relationships with tolerance, resilience and sensitivity. Commitment to delivering greater diversity and inclusion across BSLBT, its programming and programme-makers. A BSL user or, if not, a commitment to learn. Experience of building a team of different skills and levels to achieve SMART objectives. Rounded experience in financial and budget planning, management and reporting across an organisational department. Experience of working on strategy within different organisations/areas of an organisation. A naturally collaborative working and communication style. Clear communicator, able to express information and opinions clearly and consistently. Commitment to and support for the aims, values and work of BSLBT. Desirable: Experience of working with Deaf people involved with making television programmes. An understanding of sign language, Deaf culture and history. Current knowledge of broadcast industry practices and standards. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you.
Apr 19, 2024
Full time
Role Description: Head of Communications and Distribution Full-time Salary according to skills and experience London office based (Will consider a home-based person who can occasionally travel to our office, if beyond reasonable commuter distance) Role Description This role reports to the Deputy Chief Executive and will be a member of the BSLBT senior management team. This role will work closely with the Chief Executive and Deputy Chief Executive. The Head of Communications and Distribution is expected to lead the Communications and Distribution team under the Deputy Chief Executive. Key Duties and Responsibilities: To work with the Chief Executive (CE) and Deputy Chief Executive (DCE) to lead and maintain a rolling three-year plan to deliver both: The Communications strategy (which includes Audience Engagement). The Distribution strategy. To have overall responsibility and accountability for the Trust's internal and external communications and distribution, including: The line management of the PR Executive, Distribution Executive and Audience Engagement Manager. Financial and budget planning, monitoring and reporting in Communications and Distribution. To provide strategic counsel to the SMT and Board on reputation management, issues management, communications and social media tactics. This involves managing and working with the Commissioning and Audience Engagement teams. To create and communicate the organisation's messages and ensure overall continuity of the brand consistency and image with key stakeholders with the support of the PR Executive. To lead on the rebranding of the organisation. In conjunction with CE and DCE, to advise the Board and staff in developing and maintaining strategic partnerships with external stakeholders. To work with the CE and DCE on developing strategic business relationships with broadcast distributors (linear and non-linear). To plan and strategize BSLBT's film submissions and participation in UK and international festivals with the support of the Distribution Executive. To lead and support the Audience Engagement Manager and their team in the next stage of further audience engagement, which includes initiatives to improve our data collection and analysis to evaluate future plans. Any other duties within the broad scope of the role as may be reasonably required. Employees are also required to comply with all BSLBT policies and relevant legislation. Person specification Essential skills, experience and competencies: At least 6 years' varied experience at managerial level of working across communication and/or distribution business units with skills and expertise in: Developing and maintaining strategic business relationships, Seeing new initiatives through from idea to implementation, within deadlines, Setting, monitoring and managing budgets, With good planning and line management skills, including the ability to manage performance. Has a strong network of contacts in the communications and/or distribution field. Experience of managing complex relationships with tolerance, resilience and sensitivity. Commitment to delivering greater diversity and inclusion across BSLBT, its programming and programme-makers. A BSL user or, if not, a commitment to learn. Experience of building a team of different skills and levels to achieve SMART objectives. Rounded experience in financial and budget planning, management and reporting across an organisational department. Experience of working on strategy within different organisations/areas of an organisation. A naturally collaborative working and communication style. Clear communicator, able to express information and opinions clearly and consistently. Commitment to and support for the aims, values and work of BSLBT. Desirable: Experience of working with Deaf people involved with making television programmes. An understanding of sign language, Deaf culture and history. Current knowledge of broadcast industry practices and standards. This is a description of the job as it is presently constituted. It is the practice of BSLBT to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you.
Principal Accountabilities 1. Portfolio Framework and Governance: Strategically design and implement the overall portfolio management framework aligned with the organisation's goals and Mayoral objectives. Establish and maintain portfolio governance processes, including project selection criteria, prioritisation, and decision-making frameworks. Set programme standards and define key performance indicators (KPIs) to measure portfolio performance and ensure alignment with strategic objectives. Provide regular portfolio status briefings to Mayors Office, senior management and wider external stakeholder groups. 2. Change Management Approach Be a strategic leader and demonstrate expertise in change management methodology across the organisation, guiding senior management decision and influencing Internal Change Board decisions. Own the change management and adoption methodologies across the organisation ensuring others follow best practice. Design and deliver a corporate digital communications strategy which includes working alongside the GLA's Internal Communications, GLA Collaboration Board and People Function teams 3. Project Portfolio Management: Lead portfolio management across the GLA, including collaboration working collaboratively with shared service stakeholders to create a single roadmap of portfolio delivery for the GLA Lead the identification, evaluation, and selection of projects to be included in the digital portfolio. This should lead to the delivery and maintenance of a portfolio plan and roadmap showing key milestones, phase reviews and dependencies Create a centre of excellence within the DEU and central PMO for project managers and stakeholders to define project objectives, scope and success criteria. Conduct regular portfolio reviews to assess project health, identify risks, and propose mitigation strategies. Foster a culture of continuous improvement by implementing best practices, lessons learned, and feedback mechanisms across projects. 4. Resource and Capacity Planning: Taking a longer-term view, optimise resource allocation across the project portfolio, balancing workloads, identifying skills required, and resource availability. Collaborate with resource managers and department heads to forecast resource needs and identify any potential bottlenecks in the mid to long term. Assess and manage resource constraints including budgets, identify opportunities for resource optimisation, and make key recommendations for hiring or outsourcing when necessary. 5. Risk and Issue Management: Develop and implement risks and issues management strategies to proactively identify, assess, and mitigate project risks. Establish a risk and issue management framework and ensure adherence to risk and issue management processes across the portfolio. Provide guidance and support to senior project managers in risk and issue identification, analysis, and response planning. Monitor risk mitigation actions and issue monitoring and escalate critical risks and issues to senior management as needed. 6. Stakeholder Management: Work at the most senior level of the organisation to ensure successful delivery of a complex portfolio of change. Collaborate with key stakeholders to understand their requirements, expectations, and feedback on projects at Board level. Foster effective communication and engagement with stakeholders to ensure transparency and alignment throughout the project lifecycle. Demonstrate effective leadership by managing and resolving conflicts, issues, and escalations related to the project delivery and overall portfolio. Build strong relationships with executive management, project sponsors, and other stakeholders to ensure their support and endorsement of the portfolio strategy.
Apr 19, 2024
Full time
Principal Accountabilities 1. Portfolio Framework and Governance: Strategically design and implement the overall portfolio management framework aligned with the organisation's goals and Mayoral objectives. Establish and maintain portfolio governance processes, including project selection criteria, prioritisation, and decision-making frameworks. Set programme standards and define key performance indicators (KPIs) to measure portfolio performance and ensure alignment with strategic objectives. Provide regular portfolio status briefings to Mayors Office, senior management and wider external stakeholder groups. 2. Change Management Approach Be a strategic leader and demonstrate expertise in change management methodology across the organisation, guiding senior management decision and influencing Internal Change Board decisions. Own the change management and adoption methodologies across the organisation ensuring others follow best practice. Design and deliver a corporate digital communications strategy which includes working alongside the GLA's Internal Communications, GLA Collaboration Board and People Function teams 3. Project Portfolio Management: Lead portfolio management across the GLA, including collaboration working collaboratively with shared service stakeholders to create a single roadmap of portfolio delivery for the GLA Lead the identification, evaluation, and selection of projects to be included in the digital portfolio. This should lead to the delivery and maintenance of a portfolio plan and roadmap showing key milestones, phase reviews and dependencies Create a centre of excellence within the DEU and central PMO for project managers and stakeholders to define project objectives, scope and success criteria. Conduct regular portfolio reviews to assess project health, identify risks, and propose mitigation strategies. Foster a culture of continuous improvement by implementing best practices, lessons learned, and feedback mechanisms across projects. 4. Resource and Capacity Planning: Taking a longer-term view, optimise resource allocation across the project portfolio, balancing workloads, identifying skills required, and resource availability. Collaborate with resource managers and department heads to forecast resource needs and identify any potential bottlenecks in the mid to long term. Assess and manage resource constraints including budgets, identify opportunities for resource optimisation, and make key recommendations for hiring or outsourcing when necessary. 5. Risk and Issue Management: Develop and implement risks and issues management strategies to proactively identify, assess, and mitigate project risks. Establish a risk and issue management framework and ensure adherence to risk and issue management processes across the portfolio. Provide guidance and support to senior project managers in risk and issue identification, analysis, and response planning. Monitor risk mitigation actions and issue monitoring and escalate critical risks and issues to senior management as needed. 6. Stakeholder Management: Work at the most senior level of the organisation to ensure successful delivery of a complex portfolio of change. Collaborate with key stakeholders to understand their requirements, expectations, and feedback on projects at Board level. Foster effective communication and engagement with stakeholders to ensure transparency and alignment throughout the project lifecycle. Demonstrate effective leadership by managing and resolving conflicts, issues, and escalations related to the project delivery and overall portfolio. Build strong relationships with executive management, project sponsors, and other stakeholders to ensure their support and endorsement of the portfolio strategy.
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Apr 19, 2024
Full time
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Data Management Officer Hybrid working - 2 days a week in our Preston OfficeSalary Circa £24,000 - £25,500 DOE A glance at the role: Due to growth, we have exciting opportunities for 3 Data Management Officers to join our team. You will be effectively supporting the Pensions Data Team Leader in the management and administration of pension scheme member data.Maintaining and improving data quality and integrity through carrying out regular data cleaning exercises and checking routines. Liaising with employers to ensure monthly data collection files are received from the pension schemes administered by LPP in a timely manner. To undertake bulk data exercises to assist and support the Pensions Data Manager in the production and distribution of annual benefit statements in respect of all of the pension schemes administered by LPP within statutory deadlines.You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £24,000 - £25,500 DOE.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking (off site) What you'll be doing: - Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data- Validate data submissions effectively and promptly in line with relevant deadlines- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration- Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements- Provision of specific financial information relating to pensions recharges and pension strain- Managing ad hoc projects and preparing various reports as required- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation- Treat information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Support service provision as appropriate undertaking other duties commensurate with the post What we need from you: - Significant practical working experience in a financial/pensions environment- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration- Ability to use excel at an advanced level, including the ability to use macros and pivot tables- Good statistical and analytical skills, including good report writing skills- The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills- Commitment to providing a good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 19, 2024
Full time
Data Management Officer Hybrid working - 2 days a week in our Preston OfficeSalary Circa £24,000 - £25,500 DOE A glance at the role: Due to growth, we have exciting opportunities for 3 Data Management Officers to join our team. You will be effectively supporting the Pensions Data Team Leader in the management and administration of pension scheme member data.Maintaining and improving data quality and integrity through carrying out regular data cleaning exercises and checking routines. Liaising with employers to ensure monthly data collection files are received from the pension schemes administered by LPP in a timely manner. To undertake bulk data exercises to assist and support the Pensions Data Manager in the production and distribution of annual benefit statements in respect of all of the pension schemes administered by LPP within statutory deadlines.You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £24,000 - £25,500 DOE.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking (off site) What you'll be doing: - Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data- Validate data submissions effectively and promptly in line with relevant deadlines- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration- Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements- Provision of specific financial information relating to pensions recharges and pension strain- Managing ad hoc projects and preparing various reports as required- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation- Treat information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Support service provision as appropriate undertaking other duties commensurate with the post What we need from you: - Significant practical working experience in a financial/pensions environment- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration- Ability to use excel at an advanced level, including the ability to use macros and pivot tables- Good statistical and analytical skills, including good report writing skills- The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills- Commitment to providing a good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Apr 19, 2024
Contractor
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Client Relationship Management London, UK It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Account Director join our growing team! Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team! You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike. We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations. What you'll do: Client Work Accountable for delivery of an entire programme of client work with SMT support Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout Maintain a knowledge of your clients' business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client Maintain momentum on client business and seek solutions to barriers Be fearless and flexible in your approach - leading and executing a project, regardless of prior experience (or lack of) Regular, proactive client contact and coaching others to build/maintain a positive client relationship Accountable for the client relationship Facilitate client meetings/workshops Growth and New Business Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches Lead on organic growth within existing accounts, selling-in new ideas and projects Identify new business opportunities outside of existing accounts Self-Development Further develop your leadership style, instilling professional values and good working habits in your teams Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture Line management responsibility (not only managing your linee, but also providing support re the management of their linee) Proactively supervise and address team and linees' performance coordinating with other account leads/COO as required Ensure cross-learning and sharing of best practice between ADs Responsible for own professional development Involvement in interviewing and hiring AEs and AMs Responsible for financial management of your client business and participation in the ISO financial processes Reviewing timesheets at the end of month Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them Handling invoicing Tracking receipt of client POs Attend month end finance meetings Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends Responsible for requesting appropriate resource for your client business Ensure financial management of the account is aligned with client contracts and POs are in place Complete your timesheets accurately and on time Submit your expenses claims and credit card claims accurately and on time Business and Environment Ad hoc involvement in the business planning process Leadership of internal teams (i.e. compliance/socials/inspiration/etc.) This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Must have minimum of a bachelor's degree in a high science subject Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success Experience in strategy development and execution of global programs, as well as local implementation Ability to relay high science of clinical trials or products to audiences with different levels of knowledge Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe Experience with annual planning, resourcing, and forecasting Professional presence, performs with a sense of urgency and with a client service orientation Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors Demonstrated growth and experience in management roles Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets The position requires some international travel for client meetings and conferences (20 - 30 percent) Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, Austin, Washington D.C., San Francisco, and London - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Working in healthcare means understanding the science behind the treatments impacting people's lives, and distilling the science through effective messaging or data, technology, and creative to improve patient outcomes. Whether through our Scientific & Medical Affairs teams or Medical Education, we use our expertise to drive the adoption of therapies for patients and providers, deepening connections and reshaping the approach for complex health challenges. Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.
Apr 19, 2024
Full time
Client Relationship Management London, UK It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Account Director join our growing team! Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team! You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike. We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations. What you'll do: Client Work Accountable for delivery of an entire programme of client work with SMT support Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout Maintain a knowledge of your clients' business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client Maintain momentum on client business and seek solutions to barriers Be fearless and flexible in your approach - leading and executing a project, regardless of prior experience (or lack of) Regular, proactive client contact and coaching others to build/maintain a positive client relationship Accountable for the client relationship Facilitate client meetings/workshops Growth and New Business Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches Lead on organic growth within existing accounts, selling-in new ideas and projects Identify new business opportunities outside of existing accounts Self-Development Further develop your leadership style, instilling professional values and good working habits in your teams Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture Line management responsibility (not only managing your linee, but also providing support re the management of their linee) Proactively supervise and address team and linees' performance coordinating with other account leads/COO as required Ensure cross-learning and sharing of best practice between ADs Responsible for own professional development Involvement in interviewing and hiring AEs and AMs Responsible for financial management of your client business and participation in the ISO financial processes Reviewing timesheets at the end of month Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them Handling invoicing Tracking receipt of client POs Attend month end finance meetings Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends Responsible for requesting appropriate resource for your client business Ensure financial management of the account is aligned with client contracts and POs are in place Complete your timesheets accurately and on time Submit your expenses claims and credit card claims accurately and on time Business and Environment Ad hoc involvement in the business planning process Leadership of internal teams (i.e. compliance/socials/inspiration/etc.) This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Must have minimum of a bachelor's degree in a high science subject Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success Experience in strategy development and execution of global programs, as well as local implementation Ability to relay high science of clinical trials or products to audiences with different levels of knowledge Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe Experience with annual planning, resourcing, and forecasting Professional presence, performs with a sense of urgency and with a client service orientation Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors Demonstrated growth and experience in management roles Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets The position requires some international travel for client meetings and conferences (20 - 30 percent) Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, Austin, Washington D.C., San Francisco, and London - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Working in healthcare means understanding the science behind the treatments impacting people's lives, and distilling the science through effective messaging or data, technology, and creative to improve patient outcomes. Whether through our Scientific & Medical Affairs teams or Medical Education, we use our expertise to drive the adoption of therapies for patients and providers, deepening connections and reshaping the approach for complex health challenges. Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.