Brook Street (UK) Ltd are delighted to recruit a Clerical Officer on a full-time temporary basis for our established Public Sector client based in Omagh. As Clerical Officer within the Pre-School admissions team , you will provide an excellent delivery of customer service. You will ensure all queries are answered with advice and assistance to Education Authority officers, customers, the public, school's admin staff, teachers, and other professionals in respect of the agreed aspects of the Pre-School Admissions department as directed by the Programme Manager. You will engage efficiently and provide administrative support for the daily functional and operational staff. It is essential that you are proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties as necessary for the department. The Successful Applicant Must: Hold Five GCSEs at Grade C or above or equivalent (including English Language or equivalent). Hold at least 1 year s suitable Clerical and/or administrative experience with sound knowledge of Microsoft Office Suite including Excel, Outlook, and Word. Have excellent attention to detail and always ensure data accuracy. Be GDPR Compliant. Possess excellent customer service skills and speak in a professional manner Be empathetic and understanding in your communicative approach by telephone, email and face to face. Duties will include but will not be restricted to: Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet, and internet facilities. Support in undertaking comprehensive research and investigations as required. Assist in the collation of factual data and statistical information from various sources to support the work of identified officers within the service. Prepare letters, minutes, notes, and other clerical support to officers as appropriate and as directed by the programme manager. Use initiative, tact, and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager. Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders. Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager. Delegate tasks to the office team in the absence of senior management. Professional and effective telephone techniques along with good oral and written communication skills. Work as part of a busy team with excellent communication and organisational skills. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring The rate of pay for this role is 11.91 per hour with the possibility of an increase, the hours of work are (Apply online only) Monday to Friday .
Apr 25, 2024
Seasonal
Brook Street (UK) Ltd are delighted to recruit a Clerical Officer on a full-time temporary basis for our established Public Sector client based in Omagh. As Clerical Officer within the Pre-School admissions team , you will provide an excellent delivery of customer service. You will ensure all queries are answered with advice and assistance to Education Authority officers, customers, the public, school's admin staff, teachers, and other professionals in respect of the agreed aspects of the Pre-School Admissions department as directed by the Programme Manager. You will engage efficiently and provide administrative support for the daily functional and operational staff. It is essential that you are proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties as necessary for the department. The Successful Applicant Must: Hold Five GCSEs at Grade C or above or equivalent (including English Language or equivalent). Hold at least 1 year s suitable Clerical and/or administrative experience with sound knowledge of Microsoft Office Suite including Excel, Outlook, and Word. Have excellent attention to detail and always ensure data accuracy. Be GDPR Compliant. Possess excellent customer service skills and speak in a professional manner Be empathetic and understanding in your communicative approach by telephone, email and face to face. Duties will include but will not be restricted to: Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet, and internet facilities. Support in undertaking comprehensive research and investigations as required. Assist in the collation of factual data and statistical information from various sources to support the work of identified officers within the service. Prepare letters, minutes, notes, and other clerical support to officers as appropriate and as directed by the programme manager. Use initiative, tact, and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager. Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders. Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager. Delegate tasks to the office team in the absence of senior management. Professional and effective telephone techniques along with good oral and written communication skills. Work as part of a busy team with excellent communication and organisational skills. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring The rate of pay for this role is 11.91 per hour with the possibility of an increase, the hours of work are (Apply online only) Monday to Friday .
Our Client an award winning engineering design consultancy with studios in Oxford, London, Nottingham, Manchester and Bristol. We set out with the intention of working with the best architects to produce excellent buildings. We have established a practice with a strong culture - highly skilled and professional, but also caring, supportive, relaxed and sociable. The quality of our work output, and our quality of life whilst at work, are equally important to us. Our reputation as great people to work with - and to work for - is crucial. We are looking for a Studio Manager / Project Coordinator to join our Oxford studio. You will need a service-driven approach together with a flexible, positive attitude. Key Tasks Studio Management Managing all aspects of the studio including office supplies, incoming and outgoing information, welcoming visitors etc Liaising with the Landlord and managing the organisation of general maintenance and upkeep of the studio Organisation of internal events Minute taking Assist with scanning, printing, filing, editing of drawings, documents, e-mails etc. as required Project Coordination To receive, file and issue all drawings on all large projects - both by use of the internal server systems, but also using the file management system and external eDMS sites - 4Projects, Aconex etc To work closely with the CAD team regarding issuing of drawings and implementing agreed BIM protocol and naming conventions Attend external meetings and workshops organised by other organisations in respect of the specific eDMS site proposed for a project To carry out Desk Studies on projects and research on buildings & sites Project Administration Open new jobs and close completed jobs When projects are completed, collect the required information for the 'Final Construction Issue' folder To assist the Partner and Associates in the preparation of project fee schedules. Attend Monday programming meeting and maintain project and drafting deadline information for the group To monitor the groups' invoicing schedules, keeping them up to date and making any necessary changes To ensure that project fee information is up to date - including confirmed client details, updated project costs and fees To manage the paper filing, if any, for projects Manage the archiving of any paper information and organise the digital folders in preparation for archiving General To manage the group project QA process To assist with scanning, printing, filing, editing of drawings, documents etc. as required To prepare letters, reports and specifications, presentations Provide administrative support as necessary to the group - responding to letters; assisting with fee letters and proposals; arranging internal meetings, especially monthly group meetings Booking travel for site visits. To meet with the Practice Manager and the other Project Co-ordinators to discuss upcoming workload and manage cover over holiday periods and other busy times Other Working closely with the Communication Team, collate data and images for project sheets, update CVs etc To liaise with the Technical Co-ordinator on issues relating to technical support systems To suggest changes to internal systems and processes to make them more efficient and robust Produce Welcome/Induction Packs for the Oxford Studio new starters Coordinate and contribute to the induction process for the group's new starters To assist Project Co-ordinators in other groups to meet deadlines as and when required The people we need must have: Be friendly and proactive with masses of common sense A flexible and positive approach with good time management skills and ability to work to deadlines, both as part of a team and independently At least two years' experience providing administrative support, preferably gained in an engineering/architectural design studio (or similar) The ambition to make a significant contribution to the success of our Practice Experience of document management (eDMS) systems Strong knowledge of MS Word, Excel and Outlook Strong organisational skills and a thorough approach Good written and spoken English with excellent verbal and written communication skills Experience of InDesign would be an advantage but not essential If you are looking for a chance to build on your office career in the Design/Construction sector this would be a fantastic opportunity
Apr 25, 2024
Full time
Our Client an award winning engineering design consultancy with studios in Oxford, London, Nottingham, Manchester and Bristol. We set out with the intention of working with the best architects to produce excellent buildings. We have established a practice with a strong culture - highly skilled and professional, but also caring, supportive, relaxed and sociable. The quality of our work output, and our quality of life whilst at work, are equally important to us. Our reputation as great people to work with - and to work for - is crucial. We are looking for a Studio Manager / Project Coordinator to join our Oxford studio. You will need a service-driven approach together with a flexible, positive attitude. Key Tasks Studio Management Managing all aspects of the studio including office supplies, incoming and outgoing information, welcoming visitors etc Liaising with the Landlord and managing the organisation of general maintenance and upkeep of the studio Organisation of internal events Minute taking Assist with scanning, printing, filing, editing of drawings, documents, e-mails etc. as required Project Coordination To receive, file and issue all drawings on all large projects - both by use of the internal server systems, but also using the file management system and external eDMS sites - 4Projects, Aconex etc To work closely with the CAD team regarding issuing of drawings and implementing agreed BIM protocol and naming conventions Attend external meetings and workshops organised by other organisations in respect of the specific eDMS site proposed for a project To carry out Desk Studies on projects and research on buildings & sites Project Administration Open new jobs and close completed jobs When projects are completed, collect the required information for the 'Final Construction Issue' folder To assist the Partner and Associates in the preparation of project fee schedules. Attend Monday programming meeting and maintain project and drafting deadline information for the group To monitor the groups' invoicing schedules, keeping them up to date and making any necessary changes To ensure that project fee information is up to date - including confirmed client details, updated project costs and fees To manage the paper filing, if any, for projects Manage the archiving of any paper information and organise the digital folders in preparation for archiving General To manage the group project QA process To assist with scanning, printing, filing, editing of drawings, documents etc. as required To prepare letters, reports and specifications, presentations Provide administrative support as necessary to the group - responding to letters; assisting with fee letters and proposals; arranging internal meetings, especially monthly group meetings Booking travel for site visits. To meet with the Practice Manager and the other Project Co-ordinators to discuss upcoming workload and manage cover over holiday periods and other busy times Other Working closely with the Communication Team, collate data and images for project sheets, update CVs etc To liaise with the Technical Co-ordinator on issues relating to technical support systems To suggest changes to internal systems and processes to make them more efficient and robust Produce Welcome/Induction Packs for the Oxford Studio new starters Coordinate and contribute to the induction process for the group's new starters To assist Project Co-ordinators in other groups to meet deadlines as and when required The people we need must have: Be friendly and proactive with masses of common sense A flexible and positive approach with good time management skills and ability to work to deadlines, both as part of a team and independently At least two years' experience providing administrative support, preferably gained in an engineering/architectural design studio (or similar) The ambition to make a significant contribution to the success of our Practice Experience of document management (eDMS) systems Strong knowledge of MS Word, Excel and Outlook Strong organisational skills and a thorough approach Good written and spoken English with excellent verbal and written communication skills Experience of InDesign would be an advantage but not essential If you are looking for a chance to build on your office career in the Design/Construction sector this would be a fantastic opportunity
Job title: iGaming Product Manager_Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Job title: iGaming Product Manager_Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
Graduate Sales & Marketing Team Coordinator Project Support Administrator Super organiser Multi-tasker Sales and Marketing Project Coordinator SaaS growth business! Office based in stunning Manchester City Centre Offices A wonderful agile, fast paced role for a motivated, strong communicator! £28,000 - £30,000 plus benefits package and buzzing team Brilliant opportunity in the most ambitious growth organisation in Manchester. the glue on various projects between Sales & marketing in this very modern agile fluid support role! We always look for personality, attitude and intelligence first, 7.10 skills match 2nd Brilliant Manchester based role that would suit a dynamic up and coming professional with 2-5 years exp. in a similar admin coordination, sales support role. Are you an super organised? A project coordination ninja who can multi-task and meet deadlines? This is a mega opportunity to work for a growing SaaS / Tech business based in Manchester. Multiple projects, fantastic team, loads to get stuck in to! Speak to for the details. Sales & marketing Project Coordinator Organisation Administration Communication Time Management deadline smasher elite communicator! The Benefits you ll get: Competitive Salary Career training personal development 25 days holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2- and 5-years service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Company incentives, access to discount schemes. The Role & You: We need you to have some synergy with the skill sets needed to do this role. Personality and attitude is key! Common sense and strong work ethic. We ideally need a strong education or Degree and 2-5 years work experience (bonus would be marketing dept or sales dept experience and working to deadlines!) Support the Sales and Marketing functions with scheduling, agenda creation, and distribution of materials. Manage sales enablement documentation, preparing new content and reviewing existing collaterals to ensure they are suitable for current and future requirements such as campaign toolkits including crib sheet messages, email and social media assets and other sales training ads. Assist in the development and implementation of prospect engagement initiatives with sales to achieve company objectives. Help create marketing materials such as brochures, service agreement templates to presentations. Manage sales and service function inbound requests and coordinate completion based on prioritisation and available resources. Coordinate the cross-functional marketing team in terms of roadmap planning, campaign briefing and team/people ticketing to execute promotional campaigns across various channels, including social media, email, paid media and more Manage the end-to-end briefing process, from collecting data, and collating research and input from senior stakeholders to create a robust brief to support commercial targets, to ensuring there is a clear start, middle and end to the campaign itself - ensure the department is clear on the programme objectives & deliverables. Coordinate the execution of all multi-channel campaigns via a ticketing system, communicating to senior managers on status of deliverables completion against deadlines. Collect performance insights from teams during campaigns running period to share with management to support the optimisation of campaigns. Coordinate campaign debriefing sessions to share learns & insights with wider team to help improve the outputs in follow up activities. Manage the always on brand channels including email footers, website timeline, product login page to office signage ensuring on a monthly basis (at minimum) that the channels update with the latest information and campaigns against the commercial goals set out by the manager. Assist in organising and attending marketing events, trade shows, and exhibitions. Research industry activity and highlight areas of importance to inform roadmap and planning. Assist awards submissions for BHR UK in terms of schedule, submission contribution, attendance at awards events to identifying new awards. Assist in the preparation of presentations, proposals, and contracts. Buzzing Manchester based Administration and Project Coordination role, speak to !
Apr 25, 2024
Full time
Graduate Sales & Marketing Team Coordinator Project Support Administrator Super organiser Multi-tasker Sales and Marketing Project Coordinator SaaS growth business! Office based in stunning Manchester City Centre Offices A wonderful agile, fast paced role for a motivated, strong communicator! £28,000 - £30,000 plus benefits package and buzzing team Brilliant opportunity in the most ambitious growth organisation in Manchester. the glue on various projects between Sales & marketing in this very modern agile fluid support role! We always look for personality, attitude and intelligence first, 7.10 skills match 2nd Brilliant Manchester based role that would suit a dynamic up and coming professional with 2-5 years exp. in a similar admin coordination, sales support role. Are you an super organised? A project coordination ninja who can multi-task and meet deadlines? This is a mega opportunity to work for a growing SaaS / Tech business based in Manchester. Multiple projects, fantastic team, loads to get stuck in to! Speak to for the details. Sales & marketing Project Coordinator Organisation Administration Communication Time Management deadline smasher elite communicator! The Benefits you ll get: Competitive Salary Career training personal development 25 days holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holidays increase after 2- and 5-years service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Company incentives, access to discount schemes. The Role & You: We need you to have some synergy with the skill sets needed to do this role. Personality and attitude is key! Common sense and strong work ethic. We ideally need a strong education or Degree and 2-5 years work experience (bonus would be marketing dept or sales dept experience and working to deadlines!) Support the Sales and Marketing functions with scheduling, agenda creation, and distribution of materials. Manage sales enablement documentation, preparing new content and reviewing existing collaterals to ensure they are suitable for current and future requirements such as campaign toolkits including crib sheet messages, email and social media assets and other sales training ads. Assist in the development and implementation of prospect engagement initiatives with sales to achieve company objectives. Help create marketing materials such as brochures, service agreement templates to presentations. Manage sales and service function inbound requests and coordinate completion based on prioritisation and available resources. Coordinate the cross-functional marketing team in terms of roadmap planning, campaign briefing and team/people ticketing to execute promotional campaigns across various channels, including social media, email, paid media and more Manage the end-to-end briefing process, from collecting data, and collating research and input from senior stakeholders to create a robust brief to support commercial targets, to ensuring there is a clear start, middle and end to the campaign itself - ensure the department is clear on the programme objectives & deliverables. Coordinate the execution of all multi-channel campaigns via a ticketing system, communicating to senior managers on status of deliverables completion against deadlines. Collect performance insights from teams during campaigns running period to share with management to support the optimisation of campaigns. Coordinate campaign debriefing sessions to share learns & insights with wider team to help improve the outputs in follow up activities. Manage the always on brand channels including email footers, website timeline, product login page to office signage ensuring on a monthly basis (at minimum) that the channels update with the latest information and campaigns against the commercial goals set out by the manager. Assist in organising and attending marketing events, trade shows, and exhibitions. Research industry activity and highlight areas of importance to inform roadmap and planning. Assist awards submissions for BHR UK in terms of schedule, submission contribution, attendance at awards events to identifying new awards. Assist in the preparation of presentations, proposals, and contracts. Buzzing Manchester based Administration and Project Coordination role, speak to !
ROLE OVERVIEW We are recruiting an Executive Assistant to join the Business Development ("BD") department within the Business Services function, based at the firm's Head Office in London. The Business Development Executive Assistant will provide professional and client-focused support to the Heads Of BD primarily, as well as support across the whole department as required. The BD department is responsible for Communications and PR, Research and Insight, Digital, Pitching and Global Client Development. KEY RESPONSIBILITIES The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Be a point of contact for the BD team and provide PA support to certain of the BD leadership team. Proactively manage diaries and emails, including highlighting and rectifying clashes, ensure Outlook invitations are responded to and understand the Head's priorities for the day and individual preferences. Support on certain compliance projects including the Code of Business Conduct and Due Diligence Programme. Organise internal and external meetings, to include law firm meetings, regular team meetings/social events, including all ancillary arrangements such as booking meeting rooms and refreshments and proactively preparing any necessary paperwork. Attend these meetings and progress action points as appropriate. Manage the International "Master Events List". Arrange all team business travel, including ordering currency and creating itineraries and maintaining up-to-date knowledge and training in relation to the current travel booking policies and procedures. Maintain and monitor the team's budget, process all payments and expenses and keep records of what has been paid. Manage and monitor team holidays, sickness and other absences where appropriate, ensuring they are kept up to date in the HR absence calendar. Update team email distribution lists and team specific documents where necessary. Update the team intranet pages (OneNote) to ensure key information, contacts and organisational/structure charts are created and maintained. Maintain and update process and procedure manuals and suggest improvements for greater efficiency where appropriate. Provide Executive Assistant support to the BD/Heads Of on initiatives, projects, programmes, conferences and events and departmental strategy, building a comprehensive knowledge of both cyclical departmental activities and ongoing projects. Liaise with other business services Executive Assistants, and Practice Support Managers in the legal groups, to ensure collaboration, sharing of ideas and best practice, consistency of approach and to work as a seamless Executive Assistant function for the firm. Provide team support to cover absences for other business services Executive Assistants and during times of increased workload. Provide administrative support for new joiners to the department where relevant, including arranging introductory meetings and induction schedules. Draft, create, amend and format high quality correspondence, letters, documents, agendas, reports, presentations, diagrams and spreadsheets. Support the Comms team to deliver the Weekly ONE internal newsletter on the firm's email and intranet platforms. Provide central admin for the 'Around the Firm' Carousel of content posted to the homepage of onement the firm's intranet. Liaise with Digital Team to access regular reports on performance of the Weekly ONE digital newsletter. Track and produce media coverage reports for the Comms team using media monitoring platform. Act as a change champion and first-responder, supporting issues and challenges experienced by BD's and Heads Of following the introduction of new processes and systems. Provide general administrative support, such as minute taking, fielding queries, processing expenses, filing, printing, photocopying and scanning. Liaising with facilities and premises on office moves, health and safety requirements. Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm's policies in general. Input and maintain Dynamics content for key contacts. Undertake additional ad hoc duties to support the group, as identified by the team Head and as necessary. CANDIDATE PROFILE Candidates for this position must have: Excellent attention to detail and use of grammar. Excellent interpersonal and communication skills and the ability to work well within a team/be a strong team-player, and to interact at all levels. Ability to build strong relationships with internal and external clients. Commercial acumen and a solution-focused attitude. Accuracy and pride in their work product. Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with new technology, taking the training opportunities provided by the firm. Proficiency in all Microsoft Office packages. Fast and accurate touch typist. Resilience and ability to work in a fast paced, high demand environment. Knowledge of or ability to learn basic, day-to-day aspects of email marketing and intranet systems like Concep and SharePoint. The ability to confidently manage and prioritise a varied workflow, and to remain proactive and flexible at all times. The ability to anticipate and identify potential problems and provide innovative solutions. Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines. Experience of working in a diverse team whilst fostering an inclusive team culture. Adaptable and open to change and a willingness and confidence to make suggestions for change where appropriate. High level of professionalism and integrity; displaying the highest standard of professional ethics.
Apr 25, 2024
Full time
ROLE OVERVIEW We are recruiting an Executive Assistant to join the Business Development ("BD") department within the Business Services function, based at the firm's Head Office in London. The Business Development Executive Assistant will provide professional and client-focused support to the Heads Of BD primarily, as well as support across the whole department as required. The BD department is responsible for Communications and PR, Research and Insight, Digital, Pitching and Global Client Development. KEY RESPONSIBILITIES The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Be a point of contact for the BD team and provide PA support to certain of the BD leadership team. Proactively manage diaries and emails, including highlighting and rectifying clashes, ensure Outlook invitations are responded to and understand the Head's priorities for the day and individual preferences. Support on certain compliance projects including the Code of Business Conduct and Due Diligence Programme. Organise internal and external meetings, to include law firm meetings, regular team meetings/social events, including all ancillary arrangements such as booking meeting rooms and refreshments and proactively preparing any necessary paperwork. Attend these meetings and progress action points as appropriate. Manage the International "Master Events List". Arrange all team business travel, including ordering currency and creating itineraries and maintaining up-to-date knowledge and training in relation to the current travel booking policies and procedures. Maintain and monitor the team's budget, process all payments and expenses and keep records of what has been paid. Manage and monitor team holidays, sickness and other absences where appropriate, ensuring they are kept up to date in the HR absence calendar. Update team email distribution lists and team specific documents where necessary. Update the team intranet pages (OneNote) to ensure key information, contacts and organisational/structure charts are created and maintained. Maintain and update process and procedure manuals and suggest improvements for greater efficiency where appropriate. Provide Executive Assistant support to the BD/Heads Of on initiatives, projects, programmes, conferences and events and departmental strategy, building a comprehensive knowledge of both cyclical departmental activities and ongoing projects. Liaise with other business services Executive Assistants, and Practice Support Managers in the legal groups, to ensure collaboration, sharing of ideas and best practice, consistency of approach and to work as a seamless Executive Assistant function for the firm. Provide team support to cover absences for other business services Executive Assistants and during times of increased workload. Provide administrative support for new joiners to the department where relevant, including arranging introductory meetings and induction schedules. Draft, create, amend and format high quality correspondence, letters, documents, agendas, reports, presentations, diagrams and spreadsheets. Support the Comms team to deliver the Weekly ONE internal newsletter on the firm's email and intranet platforms. Provide central admin for the 'Around the Firm' Carousel of content posted to the homepage of onement the firm's intranet. Liaise with Digital Team to access regular reports on performance of the Weekly ONE digital newsletter. Track and produce media coverage reports for the Comms team using media monitoring platform. Act as a change champion and first-responder, supporting issues and challenges experienced by BD's and Heads Of following the introduction of new processes and systems. Provide general administrative support, such as minute taking, fielding queries, processing expenses, filing, printing, photocopying and scanning. Liaising with facilities and premises on office moves, health and safety requirements. Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm's policies in general. Input and maintain Dynamics content for key contacts. Undertake additional ad hoc duties to support the group, as identified by the team Head and as necessary. CANDIDATE PROFILE Candidates for this position must have: Excellent attention to detail and use of grammar. Excellent interpersonal and communication skills and the ability to work well within a team/be a strong team-player, and to interact at all levels. Ability to build strong relationships with internal and external clients. Commercial acumen and a solution-focused attitude. Accuracy and pride in their work product. Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with new technology, taking the training opportunities provided by the firm. Proficiency in all Microsoft Office packages. Fast and accurate touch typist. Resilience and ability to work in a fast paced, high demand environment. Knowledge of or ability to learn basic, day-to-day aspects of email marketing and intranet systems like Concep and SharePoint. The ability to confidently manage and prioritise a varied workflow, and to remain proactive and flexible at all times. The ability to anticipate and identify potential problems and provide innovative solutions. Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines. Experience of working in a diverse team whilst fostering an inclusive team culture. Adaptable and open to change and a willingness and confidence to make suggestions for change where appropriate. High level of professionalism and integrity; displaying the highest standard of professional ethics.
Site Name: London The Stanley Building Posted Date: Apr 8 2024 At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talents Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user-facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data/computing/analysis platforms, and multi-omics applications. We are seeking a highly skilled and experienced Senior Product Manager for our multi-omics products. In this role, you will be responsible for developing and executing the product strategy of our Omics Workbench to meet internal GSK customers' needs. You will partner closely with the leaders of Onyx's teams along with the verticals under Research Technology, to deliver industry-leading multi-omics products that power downstream consumption of petabytes of business-critical data. You will drive the product roadmap, guide product development initiatives, and ensure the successful launch and adoption of the Omics Workbench. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx platform products. In this role you will Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap for our multi-omics product portfolio, aligned with Onyx's overall product vision and objectives. Customer Understanding: Conduct in-depth customer research, gather customer insights, and engage with customers regularly to understand emerging requirements. Product Planning and Definition: Collaborate with stakeholders to define product requirements, features, and specifications based on customer feedback, product vision, and business goals. Agile Product Development: Work closely with portfolio and engineering teams in an agile environment to ensure successful and timely delivery of product releases, including prioritization, sprint planning, and backlog management. Cross-Functional Collaboration: Collaborate with R&D customers, R&D Digital & Tech organization, and Onyx engineering teams to align product strategies, gather input, and drive successful implementation plans. Product Launch and Adoption: Lead product launches, ensuring effective communication, training, and support materials to drive successful product adoption and customer satisfaction. Product Performance and Optimization: Continuously monitor product performance, collect and analyze data, and drive iterative improvements to enhance product usability, performance, and customer experience. Stakeholder Management: Engage with key stakeholders, including senior Technology leadership and customer organizations to provide updates on product performance, roadmap, and future plans. Industry Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies in the omics technology space. Share insights and act as a thought leader within the organization and industry events. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree in bioinformatics, Computational Biology, Software Engineering, or related discipline Experience working in software engineering, software development, bioinformatics, or product management in the genomics tools space Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Technical Knowledge: Proficiency with modern bioinformatic pipeline development tools such as Nextflow/Nextflow Tower, Snakemake, Git/GitHub, Docker, and CI/CD methodologies. Experience in handling raw omics data and its derivatives, including but not limited to fastq files, pipeline outputs, and transforming them into analytical or application-ready formats. Familiarity with a range of data engineering tools including CloudRun, Spark, and both SQL and NoSQL databases. Working knowledge of at least one programming language, such as Python, Java, or Scala. Familiarity with cloud computing environments, including but not limited to GCP (Preferred), Azure, and AWS Experience working in agile software development environments, utilizing tools like Jira and Confluence. Experience with one or more omics pipelines (e.g., RNAseq, GWAS, WGS, etc.). Understanding of metadata management and data governance concepts. Experience: Extensive experience in product development and management, focusing on bioinformatics platform/tool products. Demonstrated success in launching and managing high-stakes enterprise engineering products for bioinformatics, data science, AI/ML, and analytics data consumption. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Skills: Strong analytical and problem-solving skills, with a propensity for making data-driven decisions. Exceptional leadership abilities and a proactive, self-driven approach. Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities. Proficiency in distilling complex user requirements and translating them into product releases. Excellent communication, collaboration, and stakeholder management skills. Closing Date for Applications: Monday 29th April 2024 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why Us? GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class ( US only). We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. . click apply for full job details
Apr 25, 2024
Full time
Site Name: London The Stanley Building Posted Date: Apr 8 2024 At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talents Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user-facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data/computing/analysis platforms, and multi-omics applications. We are seeking a highly skilled and experienced Senior Product Manager for our multi-omics products. In this role, you will be responsible for developing and executing the product strategy of our Omics Workbench to meet internal GSK customers' needs. You will partner closely with the leaders of Onyx's teams along with the verticals under Research Technology, to deliver industry-leading multi-omics products that power downstream consumption of petabytes of business-critical data. You will drive the product roadmap, guide product development initiatives, and ensure the successful launch and adoption of the Omics Workbench. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx platform products. In this role you will Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap for our multi-omics product portfolio, aligned with Onyx's overall product vision and objectives. Customer Understanding: Conduct in-depth customer research, gather customer insights, and engage with customers regularly to understand emerging requirements. Product Planning and Definition: Collaborate with stakeholders to define product requirements, features, and specifications based on customer feedback, product vision, and business goals. Agile Product Development: Work closely with portfolio and engineering teams in an agile environment to ensure successful and timely delivery of product releases, including prioritization, sprint planning, and backlog management. Cross-Functional Collaboration: Collaborate with R&D customers, R&D Digital & Tech organization, and Onyx engineering teams to align product strategies, gather input, and drive successful implementation plans. Product Launch and Adoption: Lead product launches, ensuring effective communication, training, and support materials to drive successful product adoption and customer satisfaction. Product Performance and Optimization: Continuously monitor product performance, collect and analyze data, and drive iterative improvements to enhance product usability, performance, and customer experience. Stakeholder Management: Engage with key stakeholders, including senior Technology leadership and customer organizations to provide updates on product performance, roadmap, and future plans. Industry Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies in the omics technology space. Share insights and act as a thought leader within the organization and industry events. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree in bioinformatics, Computational Biology, Software Engineering, or related discipline Experience working in software engineering, software development, bioinformatics, or product management in the genomics tools space Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Technical Knowledge: Proficiency with modern bioinformatic pipeline development tools such as Nextflow/Nextflow Tower, Snakemake, Git/GitHub, Docker, and CI/CD methodologies. Experience in handling raw omics data and its derivatives, including but not limited to fastq files, pipeline outputs, and transforming them into analytical or application-ready formats. Familiarity with a range of data engineering tools including CloudRun, Spark, and both SQL and NoSQL databases. Working knowledge of at least one programming language, such as Python, Java, or Scala. Familiarity with cloud computing environments, including but not limited to GCP (Preferred), Azure, and AWS Experience working in agile software development environments, utilizing tools like Jira and Confluence. Experience with one or more omics pipelines (e.g., RNAseq, GWAS, WGS, etc.). Understanding of metadata management and data governance concepts. Experience: Extensive experience in product development and management, focusing on bioinformatics platform/tool products. Demonstrated success in launching and managing high-stakes enterprise engineering products for bioinformatics, data science, AI/ML, and analytics data consumption. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Skills: Strong analytical and problem-solving skills, with a propensity for making data-driven decisions. Exceptional leadership abilities and a proactive, self-driven approach. Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities. Proficiency in distilling complex user requirements and translating them into product releases. Excellent communication, collaboration, and stakeholder management skills. Closing Date for Applications: Monday 29th April 2024 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why Us? GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class ( US only). We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. . click apply for full job details
A career in our Valuations practice, within Deals Transaction Services, will provide you the opportunity to help organisations realise the potential of mergers, acquisitions and divestitures and capital markets. In short, we help some of the world's leading companies originate, create, execute, and realise value from deals. Through data driven insights we help our clients move in the right direction ensuring maximum value for their company. Our team helps organisations unlock greater deal value by providing robust value opinions and transaction model business advisory. As part of the team, you'll research financial risks, provide forecast analysis, and develop financial models that assists our team in providing fair and accurate valuation advice and ultimately helps our clients enhance their deal value. Valuations - Consumer Industrial Products - Manager Who we're looking for Are you looking to become a Consumer Industrial Products & Services ("CIPS") valuations specialist in a dynamic business in the UK market? Or, are you already working in the industry, but looking for an opportunity to develop your career, working with some of the highest profile clients and landmark deals across the sector, developing deep valuation skills? About the team In Lead Advisory we offer a full range of financial advisory services to our clients across corporate finance, which includes acquisitions and disposals for corporate and private equity clients, restructuring M&A, valuations and debt & capital advisory. Our Valuations business is a thriving, growing and innovative team of individuals who work collaboratively with our clients to value their businesses, shares, financial instruments and intangible and tangible assets. Our clients rely on our valuation insights to make commercial decisions, execute transactions, resolve disputes and meet their regulatory requirements. We have a large team of 175 people spread across the UK specialising along industry lines. We believe that having a proper in-depth understanding of the issues and opportunities facing each sector is critical to producing commercial and robust valuations. The CIPS team provides deep sector expertise to a broad portfolio of clients, ranging from high-growth startups to some of the biggest and most established players globally. We are looking to recruit a Manager level individual into our London, Birmingham, Manchester or Leeds offices. This provides the opportunity for a successful candidate to work in a fast paced business alongside a growing team in a rapidly developing sector. We are proud of our caring and supportive team culture, and it is an important aspect of our core values. About the role The Manager role combines opportunities to develop deep valuation skills, to gain insights into different businesses and sectors, to develop your network and most of all, to learn and collaborate with a fun and talented team. The day to day work of a Manager typically includes research, financial analysis, financial modelling and report writing (all in a business or share valuation context), developing softer-skills such as relationship building, coaching others, contributing to thought leadership and helping the wider team to win (and then deliver) client projects. We believe our team is a great place to build a career, in an environment that is commercially focused, innovative and collaborative. Key responsibilities will include: Supporting in the delivery of valuations and advisory services to our clients. Analysing business plans and CIPS sector dynamics to build financial models that make the best use of our leading data and analytics tools at PwC. Assisting in areas of business development, practice development and strategy. Essential skills and experience: Ability to deliver high-quality written work A commercial and technical understanding of valuation concepts and experience of applying these in practice Well organised and able to prioritise multiple client projects appropriately Proficient in Excel Strong analytical skills matched by an ability to think creatively Keen attention to detail, assimilating large amounts of commercial and financial information in a fast-paced transaction services environment while still being able to see the big picture Ability to work effectively in teams, sometimes to tight deadlines Excellent interpersonal skills and confidence when interacting with others.
Apr 25, 2024
Full time
A career in our Valuations practice, within Deals Transaction Services, will provide you the opportunity to help organisations realise the potential of mergers, acquisitions and divestitures and capital markets. In short, we help some of the world's leading companies originate, create, execute, and realise value from deals. Through data driven insights we help our clients move in the right direction ensuring maximum value for their company. Our team helps organisations unlock greater deal value by providing robust value opinions and transaction model business advisory. As part of the team, you'll research financial risks, provide forecast analysis, and develop financial models that assists our team in providing fair and accurate valuation advice and ultimately helps our clients enhance their deal value. Valuations - Consumer Industrial Products - Manager Who we're looking for Are you looking to become a Consumer Industrial Products & Services ("CIPS") valuations specialist in a dynamic business in the UK market? Or, are you already working in the industry, but looking for an opportunity to develop your career, working with some of the highest profile clients and landmark deals across the sector, developing deep valuation skills? About the team In Lead Advisory we offer a full range of financial advisory services to our clients across corporate finance, which includes acquisitions and disposals for corporate and private equity clients, restructuring M&A, valuations and debt & capital advisory. Our Valuations business is a thriving, growing and innovative team of individuals who work collaboratively with our clients to value their businesses, shares, financial instruments and intangible and tangible assets. Our clients rely on our valuation insights to make commercial decisions, execute transactions, resolve disputes and meet their regulatory requirements. We have a large team of 175 people spread across the UK specialising along industry lines. We believe that having a proper in-depth understanding of the issues and opportunities facing each sector is critical to producing commercial and robust valuations. The CIPS team provides deep sector expertise to a broad portfolio of clients, ranging from high-growth startups to some of the biggest and most established players globally. We are looking to recruit a Manager level individual into our London, Birmingham, Manchester or Leeds offices. This provides the opportunity for a successful candidate to work in a fast paced business alongside a growing team in a rapidly developing sector. We are proud of our caring and supportive team culture, and it is an important aspect of our core values. About the role The Manager role combines opportunities to develop deep valuation skills, to gain insights into different businesses and sectors, to develop your network and most of all, to learn and collaborate with a fun and talented team. The day to day work of a Manager typically includes research, financial analysis, financial modelling and report writing (all in a business or share valuation context), developing softer-skills such as relationship building, coaching others, contributing to thought leadership and helping the wider team to win (and then deliver) client projects. We believe our team is a great place to build a career, in an environment that is commercially focused, innovative and collaborative. Key responsibilities will include: Supporting in the delivery of valuations and advisory services to our clients. Analysing business plans and CIPS sector dynamics to build financial models that make the best use of our leading data and analytics tools at PwC. Assisting in areas of business development, practice development and strategy. Essential skills and experience: Ability to deliver high-quality written work A commercial and technical understanding of valuation concepts and experience of applying these in practice Well organised and able to prioritise multiple client projects appropriately Proficient in Excel Strong analytical skills matched by an ability to think creatively Keen attention to detail, assimilating large amounts of commercial and financial information in a fast-paced transaction services environment while still being able to see the big picture Ability to work effectively in teams, sometimes to tight deadlines Excellent interpersonal skills and confidence when interacting with others.
Sales/ Customer Service Support Administrator £22,000- £24,000 per annum Employer contribution to the State pension 28 days paid annual leave (including bank and public holidays) Friendly, dynamic and flexible workplace Free parking available on site POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey Reporting to the Marketing Manager, you will responsible for: Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required Check stock availability within our supply chain Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK. Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business Updating customers with new pricing as directed by Financial Controller Processing orders and working closely with the sales team Updating customers with new products as directed by Marketing Manager Maintaining the Order Database (training will be given) on a daily basis Handle embroidery pricing and process for all requests Offer product suggestions to customers needing support/ideas Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates Manage orders of stationary and other general office items Manage stock in the Stockroom Manage inventory in the Warehouse If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
Apr 25, 2024
Full time
Sales/ Customer Service Support Administrator £22,000- £24,000 per annum Employer contribution to the State pension 28 days paid annual leave (including bank and public holidays) Friendly, dynamic and flexible workplace Free parking available on site POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey Reporting to the Marketing Manager, you will responsible for: Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required Check stock availability within our supply chain Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK. Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business Updating customers with new pricing as directed by Financial Controller Processing orders and working closely with the sales team Updating customers with new products as directed by Marketing Manager Maintaining the Order Database (training will be given) on a daily basis Handle embroidery pricing and process for all requests Offer product suggestions to customers needing support/ideas Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates Manage orders of stationary and other general office items Manage stock in the Stockroom Manage inventory in the Warehouse If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
Our client, an impressive and global non for profit organisation, is seeking an experienced Office Manager Assistant to join their friendly team on a temporary - permanent basis. In this role, you will support the Office Manager with day-to-day operations. The successful candidate will be a highly motivated, detail oriented individual with impeccable administrative, communication and organisational skills. This is a rewarding opportunity to be an integral, hands-on member of the team, and utilise your outstanding interpersonal skills, problem solving abilities and superb communication! Type of Role : 4 - 6 weeks until perm Role: Office Manager Assistant Company Type/Industry : Charity Days: Monday - Friday (5 days in office) Hours: 9am - 5.30pm Start Date: ASAP Location: Central London (Closest station Chancery Lane) Pay: 13 - 16 per hour Duties Assist in the Office Manager in order to achieve goals, targets and projects that will make the office a welcoming, professional and safe working environment Assisting with managing suppliers, stocktaking and procurement, H&S, organising repairs, managing petty cash, helping with office move, acting as fire marshal and first aider etc Organise weekly lunch for community day and coordinate the services team and volunteers Help with organising of other internal and external events Regular reception cover that ensures all reception functions are carried correctly including handling of calls, visitors, staff requests, couriers, post etc. Help with organising, training, managing and supporting volunteers. Manage volunteer database and support managers from other teams with paperwork and admin relating to volunteers. Actively managing Work from home equipment and DSE equipment Support around the next steps on how the physical office will be used and support with the daily running of the office. Managing weekly lunch for the whole office Assist the Office Manager by feeding back on suppliers and researching alternatives if needed. Deputise for the Office Manager when they are on annual leave or out of the office, responding to any urgent needs from the office. Skills & Experience Previous Administration / Office Management experience Proven verbal communication skills Strong written skills Excellent organisation skills, with the ability to multitask Computer literate, with good working knowledge of Word, Excel, PowerPoint and Outlook BENEFITS: We would love for you to join us! Some of the great perks of temping through Office Angels include: Flexible hours / Flexible working culture Office Angels Boost benefits - The BEST temp benefits on the market benefits Weekly pay Temporary candidate of the month award A dedicated consultant as an additional layer of support Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Seasonal
Our client, an impressive and global non for profit organisation, is seeking an experienced Office Manager Assistant to join their friendly team on a temporary - permanent basis. In this role, you will support the Office Manager with day-to-day operations. The successful candidate will be a highly motivated, detail oriented individual with impeccable administrative, communication and organisational skills. This is a rewarding opportunity to be an integral, hands-on member of the team, and utilise your outstanding interpersonal skills, problem solving abilities and superb communication! Type of Role : 4 - 6 weeks until perm Role: Office Manager Assistant Company Type/Industry : Charity Days: Monday - Friday (5 days in office) Hours: 9am - 5.30pm Start Date: ASAP Location: Central London (Closest station Chancery Lane) Pay: 13 - 16 per hour Duties Assist in the Office Manager in order to achieve goals, targets and projects that will make the office a welcoming, professional and safe working environment Assisting with managing suppliers, stocktaking and procurement, H&S, organising repairs, managing petty cash, helping with office move, acting as fire marshal and first aider etc Organise weekly lunch for community day and coordinate the services team and volunteers Help with organising of other internal and external events Regular reception cover that ensures all reception functions are carried correctly including handling of calls, visitors, staff requests, couriers, post etc. Help with organising, training, managing and supporting volunteers. Manage volunteer database and support managers from other teams with paperwork and admin relating to volunteers. Actively managing Work from home equipment and DSE equipment Support around the next steps on how the physical office will be used and support with the daily running of the office. Managing weekly lunch for the whole office Assist the Office Manager by feeding back on suppliers and researching alternatives if needed. Deputise for the Office Manager when they are on annual leave or out of the office, responding to any urgent needs from the office. Skills & Experience Previous Administration / Office Management experience Proven verbal communication skills Strong written skills Excellent organisation skills, with the ability to multitask Computer literate, with good working knowledge of Word, Excel, PowerPoint and Outlook BENEFITS: We would love for you to join us! Some of the great perks of temping through Office Angels include: Flexible hours / Flexible working culture Office Angels Boost benefits - The BEST temp benefits on the market benefits Weekly pay Temporary candidate of the month award A dedicated consultant as an additional layer of support Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
UK Research and Innovation (UKRI)
Swindon, Wiltshire
MANAGER - IMPACT EVIDENCE Salary: £34,905 per annum Band: UKRI Band D Contract Type: Open-ended Hours: Full Time or Part time (minimum 0.8 FTE) Location: Polaris House, Swindon, Wiltshire Closing date: 28 April 2024 Background Every year, BBSRC (part of UK Research and Innovation, UKRI) invests around £450 million in world-class bioscience. Impact can arise from everything BBSRC invests in, from research addressing strategic challenges, curiosity-driven frontier bioscience, and the development of transformative technologies pushing the boundaries of scientific discovery. You will form part of the Strategic Planning, Evidence & Engagement domain (SPEE) developing a robust evidence base to showcase the impacts arising from BBSRC research and innovation investments. The impact stories you identify, research and write will complement other forms of evidence generated by the wider team, including portfolio analysis, evaluation and economic analysis - all of which form an integrated evidence base for BBSRC. Main job activities Identify and collate ideas for suitable impact evidence, drawing on BBSRC information databases, news sources, and by communicating and engaging with subject matter experts across BBSRC. Lead on producing specific impact case studies aligned to the themes set out in the BBSRC Strategic Delivery Plan; including background research, interviewing researchers and publication of the content. Develop other forms of impact evidence as required. These could include timelines, impact summaries or slides, as well as in-depth analyses of internal and/or external data. As part of the impact team, develop a corporate perspective on BBSRC's impact evidence base and provide a central point of contact for impact evidence within BBSRC. Manage the internal communication of all impact case studies produced by the impact evidence team including maintaining the internal database for impact evidence and assist colleagues with finding relevant material as needed. Work closely with the BBSRC Communications Business Partner and the UKRI Content Team to ensure effective dissemination of impact evidence, providing a regular supply of interesting, engaging content which communicates BBSRC key messages effectively. Contribute to group and office wide activities, for example, attending BBSRC, Cross-Council and external meetings and deputising for colleagues within the team Selection criteria Excellent written and oral communication skills with the ability to present complex information confidently and concisely under tight deadlines. Strong editorial judgement with experience of writing and editing scientific content with excellent attention to detail. A team player, with good organisational skills, able to plan and prioritise own work and the work of others, contributing to wider team activities and priorities as required. Resilient, flexible, proactive, creative - able to work on your own initiative to find effective solutions to problems as they arise. Understanding the aims and objectives of BBSRC. Willingness to travel in UK and abroad, including occasional overnight (or longer) absences. Additional information Developing talent: We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as E-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations. Benefits: UKRI can offer the successful candidate: - Flexible Working - 30 days annual leave + Public Holidays - Access to Civil Service Pension Scheme - Various everyday discounts through our dedicated provider For more information and to apply, please visit our Careers Pages.
Apr 25, 2024
Full time
MANAGER - IMPACT EVIDENCE Salary: £34,905 per annum Band: UKRI Band D Contract Type: Open-ended Hours: Full Time or Part time (minimum 0.8 FTE) Location: Polaris House, Swindon, Wiltshire Closing date: 28 April 2024 Background Every year, BBSRC (part of UK Research and Innovation, UKRI) invests around £450 million in world-class bioscience. Impact can arise from everything BBSRC invests in, from research addressing strategic challenges, curiosity-driven frontier bioscience, and the development of transformative technologies pushing the boundaries of scientific discovery. You will form part of the Strategic Planning, Evidence & Engagement domain (SPEE) developing a robust evidence base to showcase the impacts arising from BBSRC research and innovation investments. The impact stories you identify, research and write will complement other forms of evidence generated by the wider team, including portfolio analysis, evaluation and economic analysis - all of which form an integrated evidence base for BBSRC. Main job activities Identify and collate ideas for suitable impact evidence, drawing on BBSRC information databases, news sources, and by communicating and engaging with subject matter experts across BBSRC. Lead on producing specific impact case studies aligned to the themes set out in the BBSRC Strategic Delivery Plan; including background research, interviewing researchers and publication of the content. Develop other forms of impact evidence as required. These could include timelines, impact summaries or slides, as well as in-depth analyses of internal and/or external data. As part of the impact team, develop a corporate perspective on BBSRC's impact evidence base and provide a central point of contact for impact evidence within BBSRC. Manage the internal communication of all impact case studies produced by the impact evidence team including maintaining the internal database for impact evidence and assist colleagues with finding relevant material as needed. Work closely with the BBSRC Communications Business Partner and the UKRI Content Team to ensure effective dissemination of impact evidence, providing a regular supply of interesting, engaging content which communicates BBSRC key messages effectively. Contribute to group and office wide activities, for example, attending BBSRC, Cross-Council and external meetings and deputising for colleagues within the team Selection criteria Excellent written and oral communication skills with the ability to present complex information confidently and concisely under tight deadlines. Strong editorial judgement with experience of writing and editing scientific content with excellent attention to detail. A team player, with good organisational skills, able to plan and prioritise own work and the work of others, contributing to wider team activities and priorities as required. Resilient, flexible, proactive, creative - able to work on your own initiative to find effective solutions to problems as they arise. Understanding the aims and objectives of BBSRC. Willingness to travel in UK and abroad, including occasional overnight (or longer) absences. Additional information Developing talent: We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as E-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations. Benefits: UKRI can offer the successful candidate: - Flexible Working - 30 days annual leave + Public Holidays - Access to Civil Service Pension Scheme - Various everyday discounts through our dedicated provider For more information and to apply, please visit our Careers Pages.
GlobalData is a leading intelligence platform for the world s largest industries. We empower organizations and individuals to make better decisions with trusted intelligence that decodes the future of a dynamic world. Using the advantage of one platform, we combine the collective power of unique data, expert analysis and innovative solutions to provide trusted intelligence on a global scale. We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of connectivity and operate as a single company, with more than 3,500 colleagues worldwide, delivering value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and innovative mindset, are unique and fundamental to ongoing success of our business. Our ESG strategy is guided by our company values of courage, curiosity and collaboration which helps to drive our success to manage our position and portfolios effectively to strategically deliver our clients opportunities and support local communities both financially and through employee volunteering. Headquarters in London, with offices across the UK, US, Dubai, India and Australia, GlobalData serves a worldwide customer base with progressive solutions of the highest quality. Description This role will require you to develop an in-depth understanding of the construction industry in major markets and regions around the world, as well as manage a team of researchers and analysts responsible for authoring a series of construction reports and databases that will be used by clients to inform their development strategies and commercial decisions. You will be have a high degree of client contact, supporting GlobalData clients in utilising our research, as well as delivering periodic webinars and client presentations GlobalData is a leading market research and analysis firm serving an extensive list of blue chip clients on a global basis. We provide comprehensive, timely and accurate research reports and datasets to support cutting edge industry analysis and strategic planning. With over 1,000 directly employed staff, spread over 13 offices including major centres in the UK, US and India. Key Responsibilities - Understand macroeconomic trends and policy decisions and how they might impact the construction industry - Manage a team of researchers and analysts, and their data and report portfolios, ensuring high level of quality as well as delivery to publication schedules. - Develop expertise in writing insightful in-depth reports and producing updated forecasts to strict deadlines - Produce regular written analysis on industry developments and provide commentary to media organisation on request - Represent the company in webinars and at conferences - Support account managers and business development teams in meeting clients needs What We Look For - A minimum 2:1 degree or equivalent qualification in economics or business-related discipline. - Excellent written English - Strong analytical skills and a high degree of numeracy, including knowledge of forecasting techniques and use of software (such as Excel) - Ability to communicate with clients in a clear and engaging manner - Team management experience - Initiative, organisational skills, and excellent attention to detail - Relevant work experience in analysing markets of any kind is an advantage
Apr 25, 2024
Full time
GlobalData is a leading intelligence platform for the world s largest industries. We empower organizations and individuals to make better decisions with trusted intelligence that decodes the future of a dynamic world. Using the advantage of one platform, we combine the collective power of unique data, expert analysis and innovative solutions to provide trusted intelligence on a global scale. We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of connectivity and operate as a single company, with more than 3,500 colleagues worldwide, delivering value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and innovative mindset, are unique and fundamental to ongoing success of our business. Our ESG strategy is guided by our company values of courage, curiosity and collaboration which helps to drive our success to manage our position and portfolios effectively to strategically deliver our clients opportunities and support local communities both financially and through employee volunteering. Headquarters in London, with offices across the UK, US, Dubai, India and Australia, GlobalData serves a worldwide customer base with progressive solutions of the highest quality. Description This role will require you to develop an in-depth understanding of the construction industry in major markets and regions around the world, as well as manage a team of researchers and analysts responsible for authoring a series of construction reports and databases that will be used by clients to inform their development strategies and commercial decisions. You will be have a high degree of client contact, supporting GlobalData clients in utilising our research, as well as delivering periodic webinars and client presentations GlobalData is a leading market research and analysis firm serving an extensive list of blue chip clients on a global basis. We provide comprehensive, timely and accurate research reports and datasets to support cutting edge industry analysis and strategic planning. With over 1,000 directly employed staff, spread over 13 offices including major centres in the UK, US and India. Key Responsibilities - Understand macroeconomic trends and policy decisions and how they might impact the construction industry - Manage a team of researchers and analysts, and their data and report portfolios, ensuring high level of quality as well as delivery to publication schedules. - Develop expertise in writing insightful in-depth reports and producing updated forecasts to strict deadlines - Produce regular written analysis on industry developments and provide commentary to media organisation on request - Represent the company in webinars and at conferences - Support account managers and business development teams in meeting clients needs What We Look For - A minimum 2:1 degree or equivalent qualification in economics or business-related discipline. - Excellent written English - Strong analytical skills and a high degree of numeracy, including knowledge of forecasting techniques and use of software (such as Excel) - Ability to communicate with clients in a clear and engaging manner - Team management experience - Initiative, organisational skills, and excellent attention to detail - Relevant work experience in analysing markets of any kind is an advantage
The Scotch Whisky Association Department Industry Sustainability Job Title Regulatory Affairs Manager Working hours 35 per week (flexible requests considered) Reporting to Deputy Director, Industry Sustainability Team Salary c. £45,000 - £53,000 Start Date TBC Overview The production of Scotch Whisky is highly regulated. Compliance is essential and cuts across all the industry's operations including customs and excise, health and safety, environment and food safety. This role will play an important role supporting sector compliance and providing a voice to influence and inform policy development. This will include representation on behalf of SWA and members at external meetings and being seen as the go-to industry expert; influencing and lobbying government and regulatory bodies where needed; monitoring legislation and other regulatory issues. You will lead on the initiation and formulation of industry policy in key areas of regulation for Scotch Whisky production including customs and excise and control of major accidents and hazards (COMAH) in consultation with member companies. Customs and Excise regulations and controls apply from the moment cereals are first processed in our distilleries through to the export of bottled Scotch Whisky. This is an important, and at times complex, area. Topics include the holding and movement of excise goods, customs controls and processes, verification and alcohol fraud. The role will provide the opportunity to lead on these two important topics within our iconic industry, and supporting on others. You will work with senior managers in the Industry Sustainability team, reporting to the Deputy Director. You will be confident in working independently but will have the wider support of the team including its senior managers to provide guidance as needed. Your role will also include working with senior colleagues in our member businesses and engagement with key regulators, notably HM Revenue & Customs (HMRC), which will be the primary focus, and the Health & Safety Executive (HSE). Main responsibilities Monitor and assess regulatory and other changes to understand impact or outcomes for member companies. Ensure clear analysis of complex areas of regulation to support member engagement, to provide insights for members to support their implementation and compliance with HMRC and health and safety policies and regulations. Essential tasks Lead industry engagement with key regulators (notably HMRC and HSE) and other stakeholders, such as other trade association, where appropriate Preparation of consultation responses and calls for evidence Research and develop accurate, persuasive briefings or other materials for internal and external use Develop targeted engagement plans to advance industry positions with regulators Administration of relevant working groups and committees (includes setting agendas, records of meetings, arranging meetings and follow-up actions) Organising events (including on-line and in-person) where required on specific issues Providing insights and analysis of regulations, ensuring the timely sharing of information Monitor, evaluate and inform members and colleagues on government announcements, political developments, academic research and emerging issues What we offer The Scotch Whisky Association is a prestigious organisation who work for and on behalf of our members to protect and secure a sustainable future for the Scotch Whisky industry. We can offer the right candidate the opportunity to join a thriving industry with colleagues who have a wealth of experience and knowledge. Our People and Culture Plan ensure employees are at the forefront of our minds. Some of our benefits are: We review salaries regularly, working with external consultants to ensure our people are rewarded fairly. We offer employer pension contributions matching employee contributions plus 3%, up to a maximum of 15%. We have several engagement days throughout the year as well as activity days to take us away from the office to collaborate, communicate and strengthen our team. Our people policies reflect our investment in both physical and mental wellbeing. We provide a cycle to work scheme, BUPA healthcare, life assurance and group income protection packages alongside retirement and financial planning training. We offer personal and professional career development opportunities, with a focus on ensuring our people are equipped with the tools they need to do their job and progress their career. Our flexitime and hybrid working policies support our people to find the best individual balance between work and life commitments. Person Specification Experience & Knowledge Essential Minimum 3 years working within a highly regulated sector or regulatory body with experience of analysing regulations and changes to regulations Demonstrable IT knowledge including MS Office (Excel, Word, Teams, Sharepoint) and CRM Desirable Knowledge of approvals, authorisations and processes relating to the production, holding and movement of excise goods Experience of working on HMRC-related issues, particularly excise and customs policy and compliance management Experience of health and safety management or compliance in COMAH and DSEAR Skills Essential An eye for detail Excellent analytical skills Ability to interpret complex regulations for a wide audience and convey complex issues clearly and concisely Ability to evaluate and assess impact of regulations on businesses Confident working independently and as part of a wider team Personal Qualities Collaborative and supportive Flexible Willing to take responsibility. To apply, please download and complete the application form and equalities monitoring form and return them by the closing date of 29 April 2024. We do not accept CVs.
Apr 25, 2024
Full time
The Scotch Whisky Association Department Industry Sustainability Job Title Regulatory Affairs Manager Working hours 35 per week (flexible requests considered) Reporting to Deputy Director, Industry Sustainability Team Salary c. £45,000 - £53,000 Start Date TBC Overview The production of Scotch Whisky is highly regulated. Compliance is essential and cuts across all the industry's operations including customs and excise, health and safety, environment and food safety. This role will play an important role supporting sector compliance and providing a voice to influence and inform policy development. This will include representation on behalf of SWA and members at external meetings and being seen as the go-to industry expert; influencing and lobbying government and regulatory bodies where needed; monitoring legislation and other regulatory issues. You will lead on the initiation and formulation of industry policy in key areas of regulation for Scotch Whisky production including customs and excise and control of major accidents and hazards (COMAH) in consultation with member companies. Customs and Excise regulations and controls apply from the moment cereals are first processed in our distilleries through to the export of bottled Scotch Whisky. This is an important, and at times complex, area. Topics include the holding and movement of excise goods, customs controls and processes, verification and alcohol fraud. The role will provide the opportunity to lead on these two important topics within our iconic industry, and supporting on others. You will work with senior managers in the Industry Sustainability team, reporting to the Deputy Director. You will be confident in working independently but will have the wider support of the team including its senior managers to provide guidance as needed. Your role will also include working with senior colleagues in our member businesses and engagement with key regulators, notably HM Revenue & Customs (HMRC), which will be the primary focus, and the Health & Safety Executive (HSE). Main responsibilities Monitor and assess regulatory and other changes to understand impact or outcomes for member companies. Ensure clear analysis of complex areas of regulation to support member engagement, to provide insights for members to support their implementation and compliance with HMRC and health and safety policies and regulations. Essential tasks Lead industry engagement with key regulators (notably HMRC and HSE) and other stakeholders, such as other trade association, where appropriate Preparation of consultation responses and calls for evidence Research and develop accurate, persuasive briefings or other materials for internal and external use Develop targeted engagement plans to advance industry positions with regulators Administration of relevant working groups and committees (includes setting agendas, records of meetings, arranging meetings and follow-up actions) Organising events (including on-line and in-person) where required on specific issues Providing insights and analysis of regulations, ensuring the timely sharing of information Monitor, evaluate and inform members and colleagues on government announcements, political developments, academic research and emerging issues What we offer The Scotch Whisky Association is a prestigious organisation who work for and on behalf of our members to protect and secure a sustainable future for the Scotch Whisky industry. We can offer the right candidate the opportunity to join a thriving industry with colleagues who have a wealth of experience and knowledge. Our People and Culture Plan ensure employees are at the forefront of our minds. Some of our benefits are: We review salaries regularly, working with external consultants to ensure our people are rewarded fairly. We offer employer pension contributions matching employee contributions plus 3%, up to a maximum of 15%. We have several engagement days throughout the year as well as activity days to take us away from the office to collaborate, communicate and strengthen our team. Our people policies reflect our investment in both physical and mental wellbeing. We provide a cycle to work scheme, BUPA healthcare, life assurance and group income protection packages alongside retirement and financial planning training. We offer personal and professional career development opportunities, with a focus on ensuring our people are equipped with the tools they need to do their job and progress their career. Our flexitime and hybrid working policies support our people to find the best individual balance between work and life commitments. Person Specification Experience & Knowledge Essential Minimum 3 years working within a highly regulated sector or regulatory body with experience of analysing regulations and changes to regulations Demonstrable IT knowledge including MS Office (Excel, Word, Teams, Sharepoint) and CRM Desirable Knowledge of approvals, authorisations and processes relating to the production, holding and movement of excise goods Experience of working on HMRC-related issues, particularly excise and customs policy and compliance management Experience of health and safety management or compliance in COMAH and DSEAR Skills Essential An eye for detail Excellent analytical skills Ability to interpret complex regulations for a wide audience and convey complex issues clearly and concisely Ability to evaluate and assess impact of regulations on businesses Confident working independently and as part of a wider team Personal Qualities Collaborative and supportive Flexible Willing to take responsibility. To apply, please download and complete the application form and equalities monitoring form and return them by the closing date of 29 April 2024. We do not accept CVs.
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description Are you an experienced Medical Claims Assessor with Income Protection experience? Were looking for an Individual Income Protection Assessor to join the team in Hove on either a hybrid or homebased basis with a salary of up to £46,000 dependant on experience. What you'll be doing Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers' expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss. Manage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes. Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised. Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers' expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved. Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level. Represent the claims team in claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback in order to promote continuous improvement. Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved. Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers' expectations. Qualifications Experience of handling Income Protection claims is desirable. Candidates with a background of other protection types will be considered Claims processes Claims Philosophy Insurance products and policy conditions Awareness of Compliance regulations, and adherence to these Good medical knowledge Good understanding of financial calculations to support Claims Payment, including awareness of state benefits Comprehensive understanding of Underwriting, including New Business process Good understanding of Reinsurance process and treaties Ability to show empathy and sensitivity Good customer handling skills Good communication skills both written & verbal Ability to handle difficult calls, when researching circumstances which may lead to a claim being refused. Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
Apr 25, 2024
Full time
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description Are you an experienced Medical Claims Assessor with Income Protection experience? Were looking for an Individual Income Protection Assessor to join the team in Hove on either a hybrid or homebased basis with a salary of up to £46,000 dependant on experience. What you'll be doing Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers' expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss. Manage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes. Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised. Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers' expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved. Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level. Represent the claims team in claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback in order to promote continuous improvement. Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved. Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers' expectations. Qualifications Experience of handling Income Protection claims is desirable. Candidates with a background of other protection types will be considered Claims processes Claims Philosophy Insurance products and policy conditions Awareness of Compliance regulations, and adherence to these Good medical knowledge Good understanding of financial calculations to support Claims Payment, including awareness of state benefits Comprehensive understanding of Underwriting, including New Business process Good understanding of Reinsurance process and treaties Ability to show empathy and sensitivity Good customer handling skills Good communication skills both written & verbal Ability to handle difficult calls, when researching circumstances which may lead to a claim being refused. Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
POWER BI ANALYST Salary: £33,000 - £35,000 per annum Reporting to: Analytics and Reporting Manager (Product and Operations) Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: Wednesday 8 May 2024, 23:55 Please note that we will be reviewing candidates on an ongoing basis on this role. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you. The role of Power BI Analyst will help the team provide expert data analytics, reporting and insight. This role will lead their own projects and contribute to the wider team delivery of analysis projects using internal and external data across digital, marketing, supporter, and operational activity to drive the optimisation and innovation of our fundraising activity and increase contribution. What will I be doing? Understanding stakeholder business objectives and gather reporting and analysis requirements and document as per the team's governance model. Leading projects to develop and provide robust, high quality and insightful KPI reports and analysis for each area of the business and ensure that the business has the most up to date and relevant information available as part of a programme of data analysis projects. Ensuring that reports and insights are communicated to stakeholders in a way that drives impact and influence. Ensuring delivery adheres to the established business processes and that all necessary documentation and working procedures are always maintained. Developing the ability to competently use a broad range of reporting and analysis tools across multiple data sources, building a source agnostic approach. Investigating and reconcile data inconsistencies, ensuring that Analyst & Reporting team produce consistent results and information. Identifying opportunities and collaborate with other team members to improve the governance of reporting and analysis, generate more efficient processes, and provide a joined-up view of insight. Building, developing, and managing relationships and share skills and learning with key stakeholders and networks to ensure the work of the department matches needs and builds capability. What skills will I need? Relevant experience of reporting and data analysis techniques and statistics gained in an organisation or agency, ideally with complex marketing and comms landscape. Relevant experience of using Power BI, familiar with creating advanced data models and DAX language, using outputs to make actionable dashboards and insights. Advanced knowledge of MS Excel (experience in creating macros advantageous but not essential). Experience of Google Analytics advantageous but not essential. Experience of leading and delivering projects with proven impact and demonstrating excellent project management and planning skills with ability to prioritise workload. Strategic skills (including analysis, structured thinking, and logical reasoning) and strong accuracy and numeracy, with good attention to detail. Evidence of proactive behaviours, and ability to work independently, challenges own performance, invests in own development and finds innovative solutions to problems. Excellent communication and presentation skills with ability to convey expertise in a way that engages and builds their knowledge. Ability to build and maintain strong working relationships with others and work as part of a team. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. Please note that, Internally, this role is known as Analyst (P2).
Apr 25, 2024
Full time
POWER BI ANALYST Salary: £33,000 - £35,000 per annum Reporting to: Analytics and Reporting Manager (Product and Operations) Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: Wednesday 8 May 2024, 23:55 Please note that we will be reviewing candidates on an ongoing basis on this role. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you. The role of Power BI Analyst will help the team provide expert data analytics, reporting and insight. This role will lead their own projects and contribute to the wider team delivery of analysis projects using internal and external data across digital, marketing, supporter, and operational activity to drive the optimisation and innovation of our fundraising activity and increase contribution. What will I be doing? Understanding stakeholder business objectives and gather reporting and analysis requirements and document as per the team's governance model. Leading projects to develop and provide robust, high quality and insightful KPI reports and analysis for each area of the business and ensure that the business has the most up to date and relevant information available as part of a programme of data analysis projects. Ensuring that reports and insights are communicated to stakeholders in a way that drives impact and influence. Ensuring delivery adheres to the established business processes and that all necessary documentation and working procedures are always maintained. Developing the ability to competently use a broad range of reporting and analysis tools across multiple data sources, building a source agnostic approach. Investigating and reconcile data inconsistencies, ensuring that Analyst & Reporting team produce consistent results and information. Identifying opportunities and collaborate with other team members to improve the governance of reporting and analysis, generate more efficient processes, and provide a joined-up view of insight. Building, developing, and managing relationships and share skills and learning with key stakeholders and networks to ensure the work of the department matches needs and builds capability. What skills will I need? Relevant experience of reporting and data analysis techniques and statistics gained in an organisation or agency, ideally with complex marketing and comms landscape. Relevant experience of using Power BI, familiar with creating advanced data models and DAX language, using outputs to make actionable dashboards and insights. Advanced knowledge of MS Excel (experience in creating macros advantageous but not essential). Experience of Google Analytics advantageous but not essential. Experience of leading and delivering projects with proven impact and demonstrating excellent project management and planning skills with ability to prioritise workload. Strategic skills (including analysis, structured thinking, and logical reasoning) and strong accuracy and numeracy, with good attention to detail. Evidence of proactive behaviours, and ability to work independently, challenges own performance, invests in own development and finds innovative solutions to problems. Excellent communication and presentation skills with ability to convey expertise in a way that engages and builds their knowledge. Ability to build and maintain strong working relationships with others and work as part of a team. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. Please note that, Internally, this role is known as Analyst (P2).
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital NHS Foundation Trust Town London Salary £66,718 - £76,271 per annum inclusive of HCAS Salary period Yearly Closing 28/04/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 13,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. Job overview The Head of Legal Services will have responsibility for the professional management of Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law. Main duties of the job To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Main Duties and Responsibilities Legal Advice To have final professional and managerial accountability for all advice given with the Department To ensure the highest level of prompt and accurate expert legal advice on matters including, but not limited to: patient consent, withholding/withdrawing life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, organ retention, mental health law, dealings with the police, child protection, entitlement to NHS services, threatening and/or abusive persons on Trust property, occupiers liability, hospital policy and procedure and interpretation of relevant legislation, legal principles and case law. To report on key issues via the trust's governance structures. Accountability for briefing senior management on sensitive legal matters that might have significant operational or financial implications and/or may attract public and media interest. To support the Associate Director of Legal with corporate responsibility for major policy implementation and policy development regarding legal issues that impact across the Trust and ensuring compliance To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. To oversee the management of more junior staff including supervision and audit of files as instructed by the Associate Director of Legal. Facilitate and deliver training on issues relevant to healthcare law across the Trust with assistance from External Legal. The Head of Legal Services will be expected to work with key clinical departments, such as Neurosurgery; Obstetrics and Accident & Emergency, to facilitate feedback training sessions on key topics in healthcare law and any learning from claims and inquests. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law, including claims management, conducting inquests and assisting/handling Court of Protection matters. Work with professional leads across the organisation to enable the Trust to demonstrate its compliance with national policies and standards, including those set by the Coroner's Court and CQC. It is essential that the post holder is a proven team player who is able to engender trust and respect from colleagues at all levels. Person specification Education and Qualifications A qualified solicitor of the Senior Courts of England and Wales or barrister or demonstrable equivalent significant experience of working as a senior legal advisor on healthcare matters. Member of relevant Professional Body e.g. with Practicing Certificate (Solicitors Regulation Authority). Management qualification or demonstrable experience of staff management in a legal context Higher Rights of Audience (to be obtained within a reasonable time frame as agreed with line management if not already held at time of appointment). Knowledge and Experience Experience of appearing in court and representing clients in contentious matters Experience in dealing with complex claims. Significant experience in Court of Protection matters. Significant experience of legal advice on healthcare regulatory matters Skills and Competencies Able to manage/supervise complex claims and respond to matters in the best interests of the Trust. Able to represent the Trust at inquests and support staff accordingly Able to understand when there is a need to escalate to Associate Director of Legal for guidance and support on more complex matters Strategic thinking - ability to anticipate and resolve problems before they arise. Good use of available information sources to enable efficient and effective planning. Experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy . click apply for full job details
Apr 25, 2024
Full time
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital NHS Foundation Trust Town London Salary £66,718 - £76,271 per annum inclusive of HCAS Salary period Yearly Closing 28/04/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 13,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. Job overview The Head of Legal Services will have responsibility for the professional management of Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law. Main duties of the job To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Main Duties and Responsibilities Legal Advice To have final professional and managerial accountability for all advice given with the Department To ensure the highest level of prompt and accurate expert legal advice on matters including, but not limited to: patient consent, withholding/withdrawing life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, organ retention, mental health law, dealings with the police, child protection, entitlement to NHS services, threatening and/or abusive persons on Trust property, occupiers liability, hospital policy and procedure and interpretation of relevant legislation, legal principles and case law. To report on key issues via the trust's governance structures. Accountability for briefing senior management on sensitive legal matters that might have significant operational or financial implications and/or may attract public and media interest. To support the Associate Director of Legal with corporate responsibility for major policy implementation and policy development regarding legal issues that impact across the Trust and ensuring compliance To provide professional management of the Trust claims, inquest, advisory and Court of Protection matters as well as assist with the supervision where needed of complex claims, under the management of the Associate Director of Legal. It is expected that the Head of Legal Services will be responsible for allocation of all new matters within the department, providing periodic reports to the Associate Director of Legal as required. It is expected that the Head of Legal Services will deputise for the Associate Director of Legal when necessary. The Head of Legal Services will have overall responsibility for the Early Notification Scheme, reporting back any safety issues or learning identified. In addition, they will facilitate any reviews with external legal, experts, NHS Resolution and the Trust senior medical staff, to ensure that there is adequate multi team input into those claims which expose the Trust to the largest risks. To represent the Trust at Inquests and Court of Protection matters and advise on healthcare legal matters arising with the assistance of External Legal. The Head of Legal Services will be expected to manage the majority of complex matters within the department and seek assistance from the Associate Director of Legal when necessary. To oversee the management of more junior staff including supervision and audit of files as instructed by the Associate Director of Legal. Facilitate and deliver training on issues relevant to healthcare law across the Trust with assistance from External Legal. The Head of Legal Services will be expected to work with key clinical departments, such as Neurosurgery; Obstetrics and Accident & Emergency, to facilitate feedback training sessions on key topics in healthcare law and any learning from claims and inquests. The post holder will ideally be a qualified solicitor or barrister with significant experience working in healthcare law, including claims management, conducting inquests and assisting/handling Court of Protection matters. Work with professional leads across the organisation to enable the Trust to demonstrate its compliance with national policies and standards, including those set by the Coroner's Court and CQC. It is essential that the post holder is a proven team player who is able to engender trust and respect from colleagues at all levels. Person specification Education and Qualifications A qualified solicitor of the Senior Courts of England and Wales or barrister or demonstrable equivalent significant experience of working as a senior legal advisor on healthcare matters. Member of relevant Professional Body e.g. with Practicing Certificate (Solicitors Regulation Authority). Management qualification or demonstrable experience of staff management in a legal context Higher Rights of Audience (to be obtained within a reasonable time frame as agreed with line management if not already held at time of appointment). Knowledge and Experience Experience of appearing in court and representing clients in contentious matters Experience in dealing with complex claims. Significant experience in Court of Protection matters. Significant experience of legal advice on healthcare regulatory matters Skills and Competencies Able to manage/supervise complex claims and respond to matters in the best interests of the Trust. Able to represent the Trust at inquests and support staff accordingly Able to understand when there is a need to escalate to Associate Director of Legal for guidance and support on more complex matters Strategic thinking - ability to anticipate and resolve problems before they arise. Good use of available information sources to enable efficient and effective planning. Experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy . click apply for full job details
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary- We are seeking a creative, dynamic and credible Global Capability Lead to join our global centre of expertise. Our mission is to develop a global learning eco-system that meets our regulatory requirements, supports our strategic priorities and helps create a culture of growth for our employees. This role not only creates learning experiences but has an equal emphasis on launching and embedding so they have global impact. The person needs a solid grounding in learning science combined with marketing expertise to guide not only how messages are crafted, but how they are campaigned and landed. This role will do more than create content, they will develop learning frameworks, design learning UX on our systems, curate content and think about the learner experience through an end to end learning eco-system to drive simplicity and ease of use. The ideal candidate will have experience working in a large matrixed and multi-national organisation, demonstrating an ability to cut through complexity and deliver results. Key Roles and Responsibilities: - UX Design Gathers and analyse data from an array of sources including metrics, stakeholders, and external research, to draw insights, make decisions about learning needs and design total learning curriculum for global or targeted audiences. Designs the architecture of a learning site to create a simple and easy UX, respecting already established parameters and guard rails. Instructor-led and digital design Works with SMEs to develop learning experiences tightly aligned to strategic priorities, with an emphasis on only essential rather than exhaustive content and using an array of learning science and marketing/comms techniques that result experiences that are straight to the point and appealing for learners. Matches written or verbal Tone of Voice to brand guidelines. Designs for an array of modalities including Instructor-led in person or virtual, self-led e-Learning, document-based, video-based, articles, memes, etc, using software such as Articulate for some digital learning. Works with multi-media specialists to bring their vision to life. Content curation Selects supplementary or other learning and content to support and augment learning paths or curriculums and continues to manage to make sure the content remains up to date and applicable to the changing needs of the business. Internal learning marketing & campaigns Develops comprehensive marketing strategies to promote learning programmes, opportunities, resources and events to internal audiences. Collaborates with internal stakeholders to identify key messages, clever opportunities and leverage all possible channels to saturate the business with moments for growth and learning. Designs compelling communication materials including MEMEs, short tik tok videos, emails, newsletters, intranet articles and posters, to generate excitement and participation in learning activities. Manages a comprehensive communications/campaigns plan that aligns and coordinates with other HR activities as part of the broader employee engagement plan. Cross-functional working: Collaborates effectively with global stakeholders, including leaders, managers, learning designers, learning developers, and subject matter experts. Incorporates feedback to enhance the quality and effectiveness of learning experiences. Key Skills and Knowledge Required- Proven experience in instructional design backed by learning science. Strong proficiency in marketing principles, internal communications and employee engagement strategies Excellent written and verbal communication skills, with the ability to convey complex ideas simply, clearly and persuasively to diverse audiences. Knowledge of meeting diverse needs in learning including WCAG for online Proficiency in LMS/LXPs, authoring tools and graphic design software. Creative thinker with a strategic mindset with a passion for organizational learning, employee engagement and development to drive positive improvements in the workplace. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Apr 25, 2024
Full time
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary- We are seeking a creative, dynamic and credible Global Capability Lead to join our global centre of expertise. Our mission is to develop a global learning eco-system that meets our regulatory requirements, supports our strategic priorities and helps create a culture of growth for our employees. This role not only creates learning experiences but has an equal emphasis on launching and embedding so they have global impact. The person needs a solid grounding in learning science combined with marketing expertise to guide not only how messages are crafted, but how they are campaigned and landed. This role will do more than create content, they will develop learning frameworks, design learning UX on our systems, curate content and think about the learner experience through an end to end learning eco-system to drive simplicity and ease of use. The ideal candidate will have experience working in a large matrixed and multi-national organisation, demonstrating an ability to cut through complexity and deliver results. Key Roles and Responsibilities: - UX Design Gathers and analyse data from an array of sources including metrics, stakeholders, and external research, to draw insights, make decisions about learning needs and design total learning curriculum for global or targeted audiences. Designs the architecture of a learning site to create a simple and easy UX, respecting already established parameters and guard rails. Instructor-led and digital design Works with SMEs to develop learning experiences tightly aligned to strategic priorities, with an emphasis on only essential rather than exhaustive content and using an array of learning science and marketing/comms techniques that result experiences that are straight to the point and appealing for learners. Matches written or verbal Tone of Voice to brand guidelines. Designs for an array of modalities including Instructor-led in person or virtual, self-led e-Learning, document-based, video-based, articles, memes, etc, using software such as Articulate for some digital learning. Works with multi-media specialists to bring their vision to life. Content curation Selects supplementary or other learning and content to support and augment learning paths or curriculums and continues to manage to make sure the content remains up to date and applicable to the changing needs of the business. Internal learning marketing & campaigns Develops comprehensive marketing strategies to promote learning programmes, opportunities, resources and events to internal audiences. Collaborates with internal stakeholders to identify key messages, clever opportunities and leverage all possible channels to saturate the business with moments for growth and learning. Designs compelling communication materials including MEMEs, short tik tok videos, emails, newsletters, intranet articles and posters, to generate excitement and participation in learning activities. Manages a comprehensive communications/campaigns plan that aligns and coordinates with other HR activities as part of the broader employee engagement plan. Cross-functional working: Collaborates effectively with global stakeholders, including leaders, managers, learning designers, learning developers, and subject matter experts. Incorporates feedback to enhance the quality and effectiveness of learning experiences. Key Skills and Knowledge Required- Proven experience in instructional design backed by learning science. Strong proficiency in marketing principles, internal communications and employee engagement strategies Excellent written and verbal communication skills, with the ability to convey complex ideas simply, clearly and persuasively to diverse audiences. Knowledge of meeting diverse needs in learning including WCAG for online Proficiency in LMS/LXPs, authoring tools and graphic design software. Creative thinker with a strategic mindset with a passion for organizational learning, employee engagement and development to drive positive improvements in the workplace. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Title: Project Manager Level 2 (Low Carbon) Salary: £41,418 - £45,441 Hours: Full time 5 days per week Contract: 2 yr fixed term Location: 1-2 days per week in Manchester office Advert closing date: 22/05/2024 Your role: Local Authorities and the public sector have a critical role to play in the journey to Net Zero and the energy transition and Greater Manchester Combined Authority is one of the leading organisations in this endeavour. GMCA is driving forward decarbonisation by developing and investing in renewable energy and sustainability interventions in generation, smart energy, flexibility & storage, decarbonisation of heat & retrofit and heat networks. You will be key in supporting this by taking responsibility for infrastructure project development and delivery across the public estate and beyond. You will help research the interventions and innovations required, and develop the strategies we need to make regional Net Zero possible. Help GMCA lead the way in regional decarbonisation and the energy transition! About you: First and foremost, we are looking for candidates with experience in developing and managing energy or infrastructure projects and that have the drive and desire to drive forward GMCA's decarbonisation agenda. Ideal but not essential is experience in the energy sector either within power generation, energy storage, decarbonisation of heating and heat networks etc. We are seeking candidates that can demonstrate either a technical/engineering bias or commercial /financial bias, experience of both would be highly beneficial. You must have experience of managing projects and be able to demonstrate the key skills associated with the project management process. This includes engaging effectively with stakeholders and managing 3rd parties, managing project budgets and programmes and tracking risk and issues effectively. Effective and efficient writing, workflowing and reviewing of documents and is also important. Someone who has a familiarity with financial modelling and the financial and energy markets is also beneficial. Finally, we are looking for someone that can innovate and problem solve and see beyond how things are done today to develop creative solutions that break down barriers to progress. The solutions to the decarbonisation challenge are still to be found and you can support GMCA to be the first city region to About us: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. To find out more about working for us please click here: Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx Mandatory Information: Privacy Notice Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (). Please note we are not a licenced sponsor. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our Manchester city centre with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.
Apr 25, 2024
Contractor
Title: Project Manager Level 2 (Low Carbon) Salary: £41,418 - £45,441 Hours: Full time 5 days per week Contract: 2 yr fixed term Location: 1-2 days per week in Manchester office Advert closing date: 22/05/2024 Your role: Local Authorities and the public sector have a critical role to play in the journey to Net Zero and the energy transition and Greater Manchester Combined Authority is one of the leading organisations in this endeavour. GMCA is driving forward decarbonisation by developing and investing in renewable energy and sustainability interventions in generation, smart energy, flexibility & storage, decarbonisation of heat & retrofit and heat networks. You will be key in supporting this by taking responsibility for infrastructure project development and delivery across the public estate and beyond. You will help research the interventions and innovations required, and develop the strategies we need to make regional Net Zero possible. Help GMCA lead the way in regional decarbonisation and the energy transition! About you: First and foremost, we are looking for candidates with experience in developing and managing energy or infrastructure projects and that have the drive and desire to drive forward GMCA's decarbonisation agenda. Ideal but not essential is experience in the energy sector either within power generation, energy storage, decarbonisation of heating and heat networks etc. We are seeking candidates that can demonstrate either a technical/engineering bias or commercial /financial bias, experience of both would be highly beneficial. You must have experience of managing projects and be able to demonstrate the key skills associated with the project management process. This includes engaging effectively with stakeholders and managing 3rd parties, managing project budgets and programmes and tracking risk and issues effectively. Effective and efficient writing, workflowing and reviewing of documents and is also important. Someone who has a familiarity with financial modelling and the financial and energy markets is also beneficial. Finally, we are looking for someone that can innovate and problem solve and see beyond how things are done today to develop creative solutions that break down barriers to progress. The solutions to the decarbonisation challenge are still to be found and you can support GMCA to be the first city region to About us: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. To find out more about working for us please click here: Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx Mandatory Information: Privacy Notice Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (). Please note we are not a licenced sponsor. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our Manchester city centre with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.
Investment Director Sustainable Investment Advisory and Integration Introducing the Sustainable Investment Advisory & Integration Team At Schroders, we are committed to delivering exceptional investment performance to our clients through active decision making. We believe that sustainability risks and industrial trends are interconnected, and it is crucial for investment teams to navigate these challenges effectively. That's where our Sustainable Investment Advisory & Integration team comes in. The Advisory & Integration team, part of our central Sustainable Investment team, plays a vital role in supporting our firm-wide sustainable investment efforts. Our team is dedicated to: Acting as a valuable resource and center of sustainable investment knowledge for the entire firm. Providing guidance to enhance investment decisions by integrating environmental, social, and governance (ESG) analysis and data. Assisting our client-facing teams and clients in achieving their sustainable investment goals. Operating as a trusted end-to-end partner in product development. Comprehensive Support and Collaboration To fulfill our purpose, we engage in various activities, including: Offering ongoing support to over 60 investment desks within our business. Sharing insights and outputs from other parts of the Sustainable Investment team, such as research, models, and data, with clients and investors. Meeting the needs of our clients through proactive communication, responsive assistance, and comprehensive reporting. Staying Ahead of Regulatory Requirements In recent years, regulators have placed a growing emphasis on sustainable investment practices. At Schroders, we are committed to adhering to regulatory requirements and product standards in the jurisdictions where we operate. To ensure compliance, we are currently seeking a talented individual to join our team. Join Our Team As a member of our team, you will play a crucial role in supporting our firm's approach to meeting global regulatory standards. This includes managing our response to existing regulatory regimes like the EU's Sustainable Finance Disclosure Regulation (SFDR) and designing our approach to new regulations such as the FCA's Sustainability Disclosure Requirements (SDR). You will collaborate with various functions within the business, including Legal, Compliance, Product Governance, Investment Risk, Public Policy, and Internal Audit. Your primary focus will be on effectively communicating regulatory requirements to our investment teams and assisting them in incorporating these requirements into their processes. Who We're Looking For We are seeking an individual with the following qualifications: A strong foundation of knowledge in ESG and sustainable investment regulations. Exceptional stakeholder and relationship management skills. Proven project management and organizational abilities. Key Responsibilities As a member of our team, your key responsibilities will include: Compliance with Existing ESG Regulatory Requirements Working with Sustainable Investment sub-teams, investment desks, and local compliance functions to meet existing regulatory requirements. Designing the firm's approach to identifying Principle Adverse Indicators (PAIs) and performing the Do No Significant Harm (DNSH) test as part of SFDR. Ensuring compliance with the Hong Kong Securities & Futures Commission's climate-related risks disclosure requirements. Responding to ongoing queries from regulators about our approach to meeting regulatory requirements. Supporting clients and client-facing teams in interpreting and meeting ESG regulatory requirements through written updates and regular briefings. Compliance with New ESG Regulatory Requirements Collaborating with multiple functions in the firm and investment desks to design and implement our approach to new and emerging regulatory regimes, with a focus on the FCA's recently published SDR rules. Reporting, Monitoring, and Governance Developing, maintaining, and enhancing frameworks and processes to defend and actively market the firm's sustainability credentials. Ensuring the accuracy and attractiveness of our intranet and external website, showcasing our sustainability approach. Meeting reporting obligations, such as TCFD (Task Force on Climate-related Financial Disclosures) and PRI (Principles for Responsible Investment). Providing input into and supporting client and regulatory reporting requirements. Collaboration with Other Functions Acting as a key touchpoint for firm-wide functions, including Marketing, Compliance, Risk, Legal, and Content, to ensure efficient program management and communication. Facilitating effective communication, planning, and completion of work across different functions. Supporting Product Development Providing subject matter expertise and design/implementation support to ensure funds and mandates meet ESG regulatory requirements. Ensuring sustainability-related commitments are appropriate and proportionate to their intended investment outcome and can be effectively monitored and controlled. Working with Investment Teams Collaborating with investment teams to integrate sustainability into their investment processes. Supporting awareness and implementation of sustainability-related regulatory requirements. Enhancing investment teams' sustainability knowledge and promoting the effective use of central sustainability resources. Working with External Clients Representing Schroders and promoting our sustainability approach to strategic clients and the public through panels and conferences. Collaborating with our Client Group to support our sustainability brand, narrative, and credentials, and drive commercialization. Maintaining a repository of information to showcase our sustainable investment capabilities and provide accurate and timely responses to client inquiries and requests for proposals (RFPs). Building internal fluency to enable sales teams to effectively utilize resources and attract flows and fees to our sustainable investment product range. Working with the Wider Sustainable Investment Team Acting as a spokesperson for the key pillars of the Sustainable Investment team to bring the best of our products and services to the rest of the firm. Coordinating the communication and dissemination of the Sustainable Investment team's key outputs and workstreams through various channels. Ensuring the Sustainable Investment team's priorities align with alpha generation, client satisfaction, risk management, and regulatory requirements. Join Us in Making a Difference We are looking for individuals with experience in the asset management industry, regulatory bodies, or as consultants/legal counsels to asset managers. A strong understanding of sustainability issues, financial markets, and investment processes is essential. You should also possess excellent organizational and communication skills, along with proficiency in Excel and PowerPoint. At Schroders, we value diversity and believe that an inclusive culture fosters better decision-making. We are an equal opportunities employer, welcoming individuals from all backgrounds, regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Join us in making a positive impact through sustainable investment. Apply now to be part of our Sustainable Investment Advisory & Integration team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
Apr 25, 2024
Full time
Investment Director Sustainable Investment Advisory and Integration Introducing the Sustainable Investment Advisory & Integration Team At Schroders, we are committed to delivering exceptional investment performance to our clients through active decision making. We believe that sustainability risks and industrial trends are interconnected, and it is crucial for investment teams to navigate these challenges effectively. That's where our Sustainable Investment Advisory & Integration team comes in. The Advisory & Integration team, part of our central Sustainable Investment team, plays a vital role in supporting our firm-wide sustainable investment efforts. Our team is dedicated to: Acting as a valuable resource and center of sustainable investment knowledge for the entire firm. Providing guidance to enhance investment decisions by integrating environmental, social, and governance (ESG) analysis and data. Assisting our client-facing teams and clients in achieving their sustainable investment goals. Operating as a trusted end-to-end partner in product development. Comprehensive Support and Collaboration To fulfill our purpose, we engage in various activities, including: Offering ongoing support to over 60 investment desks within our business. Sharing insights and outputs from other parts of the Sustainable Investment team, such as research, models, and data, with clients and investors. Meeting the needs of our clients through proactive communication, responsive assistance, and comprehensive reporting. Staying Ahead of Regulatory Requirements In recent years, regulators have placed a growing emphasis on sustainable investment practices. At Schroders, we are committed to adhering to regulatory requirements and product standards in the jurisdictions where we operate. To ensure compliance, we are currently seeking a talented individual to join our team. Join Our Team As a member of our team, you will play a crucial role in supporting our firm's approach to meeting global regulatory standards. This includes managing our response to existing regulatory regimes like the EU's Sustainable Finance Disclosure Regulation (SFDR) and designing our approach to new regulations such as the FCA's Sustainability Disclosure Requirements (SDR). You will collaborate with various functions within the business, including Legal, Compliance, Product Governance, Investment Risk, Public Policy, and Internal Audit. Your primary focus will be on effectively communicating regulatory requirements to our investment teams and assisting them in incorporating these requirements into their processes. Who We're Looking For We are seeking an individual with the following qualifications: A strong foundation of knowledge in ESG and sustainable investment regulations. Exceptional stakeholder and relationship management skills. Proven project management and organizational abilities. Key Responsibilities As a member of our team, your key responsibilities will include: Compliance with Existing ESG Regulatory Requirements Working with Sustainable Investment sub-teams, investment desks, and local compliance functions to meet existing regulatory requirements. Designing the firm's approach to identifying Principle Adverse Indicators (PAIs) and performing the Do No Significant Harm (DNSH) test as part of SFDR. Ensuring compliance with the Hong Kong Securities & Futures Commission's climate-related risks disclosure requirements. Responding to ongoing queries from regulators about our approach to meeting regulatory requirements. Supporting clients and client-facing teams in interpreting and meeting ESG regulatory requirements through written updates and regular briefings. Compliance with New ESG Regulatory Requirements Collaborating with multiple functions in the firm and investment desks to design and implement our approach to new and emerging regulatory regimes, with a focus on the FCA's recently published SDR rules. Reporting, Monitoring, and Governance Developing, maintaining, and enhancing frameworks and processes to defend and actively market the firm's sustainability credentials. Ensuring the accuracy and attractiveness of our intranet and external website, showcasing our sustainability approach. Meeting reporting obligations, such as TCFD (Task Force on Climate-related Financial Disclosures) and PRI (Principles for Responsible Investment). Providing input into and supporting client and regulatory reporting requirements. Collaboration with Other Functions Acting as a key touchpoint for firm-wide functions, including Marketing, Compliance, Risk, Legal, and Content, to ensure efficient program management and communication. Facilitating effective communication, planning, and completion of work across different functions. Supporting Product Development Providing subject matter expertise and design/implementation support to ensure funds and mandates meet ESG regulatory requirements. Ensuring sustainability-related commitments are appropriate and proportionate to their intended investment outcome and can be effectively monitored and controlled. Working with Investment Teams Collaborating with investment teams to integrate sustainability into their investment processes. Supporting awareness and implementation of sustainability-related regulatory requirements. Enhancing investment teams' sustainability knowledge and promoting the effective use of central sustainability resources. Working with External Clients Representing Schroders and promoting our sustainability approach to strategic clients and the public through panels and conferences. Collaborating with our Client Group to support our sustainability brand, narrative, and credentials, and drive commercialization. Maintaining a repository of information to showcase our sustainable investment capabilities and provide accurate and timely responses to client inquiries and requests for proposals (RFPs). Building internal fluency to enable sales teams to effectively utilize resources and attract flows and fees to our sustainable investment product range. Working with the Wider Sustainable Investment Team Acting as a spokesperson for the key pillars of the Sustainable Investment team to bring the best of our products and services to the rest of the firm. Coordinating the communication and dissemination of the Sustainable Investment team's key outputs and workstreams through various channels. Ensuring the Sustainable Investment team's priorities align with alpha generation, client satisfaction, risk management, and regulatory requirements. Join Us in Making a Difference We are looking for individuals with experience in the asset management industry, regulatory bodies, or as consultants/legal counsels to asset managers. A strong understanding of sustainability issues, financial markets, and investment processes is essential. You should also possess excellent organizational and communication skills, along with proficiency in Excel and PowerPoint. At Schroders, we value diversity and believe that an inclusive culture fosters better decision-making. We are an equal opportunities employer, welcoming individuals from all backgrounds, regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Join us in making a positive impact through sustainable investment. Apply now to be part of our Sustainable Investment Advisory & Integration team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:• Understand, support and advise customers requiring a wide range of information, advice and guidance.• To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.• Comply with the expectations of customers.• Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). • Provision of multi-channel information services.• Provision of accurate, meaningful, and consistent information to support to our customers.• Listen patiently, empathise with the caller's situation and convey a genuine desire to helpand support.• Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.• Work with colleagues to ensure the highest level of customer satisfaction.• Ensure continuous service improvement, initiating, and responding to change in a positive manner.• To undertake effective research on a range of topics to fit with deadlines.• Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. • Proven experience of delivering a service which provided a supporting role;• Working as part of a team;• Providing telephone, online, email and live chat information;• Researching, collecting and recording data evidence;• IT literate with full working knowledge of MS Office Suite and use of windows-based databases;• Planning and co-ordinating own workload;• Excellent communication and interpersonal skills;• Strong decision-making abilities;• Ability to empathise with people at all levels;• Ability to manage and resolve complaints;• Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:• Understand, support and advise customers requiring a wide range of information, advice and guidance.• To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.• Comply with the expectations of customers.• Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). • Provision of multi-channel information services.• Provision of accurate, meaningful, and consistent information to support to our customers.• Listen patiently, empathise with the caller's situation and convey a genuine desire to helpand support.• Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.• Work with colleagues to ensure the highest level of customer satisfaction.• Ensure continuous service improvement, initiating, and responding to change in a positive manner.• To undertake effective research on a range of topics to fit with deadlines.• Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. • Proven experience of delivering a service which provided a supporting role;• Working as part of a team;• Providing telephone, online, email and live chat information;• Researching, collecting and recording data evidence;• IT literate with full working knowledge of MS Office Suite and use of windows-based databases;• Planning and co-ordinating own workload;• Excellent communication and interpersonal skills;• Strong decision-making abilities;• Ability to empathise with people at all levels;• Ability to manage and resolve complaints;• Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Experience Measurement & Insights Manager If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Experience Insights Manager T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they've never h ad befo re . You'll be jo ini ng the Partner Advocacy team, whose r emit is to identify and el evate ex perience improvement opportunities into Product teams, influence enhancement prioritization and track problem resolution . We're seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia . What you'll do: Initially this role will focus on establishing Partner e xperience measurement capabilities , and once instrumented will transition to focus on the evangeli s ation of experience metrics and opportunities to drive improvement . Speci fic ally, y ou will: - Collaborate and align with Product teams to define priority areas for Partner experience measurement . Help define the right metrics to measure Partner attitudes and behaviors when using Expedia 's Products , including Expedia's attitudinal measures of Delight, Usability, Ease and Trust (DUET) Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving Enable teams to go 'beyond the metric' and understand associated qualitative feedback and underlying drivers of poor / neutral / great scores Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing . Drive an experience focused culture in the Product team, through e vangeli s ation of Pa r tner experience metrics, trends and opportunities . Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for . Work with CX analytics to quantify the benefit of improving experience metrics, at a macro and pain point level , to enable prioriti s ation decisions . Identify top experience opportunities to feed into Product planning cycles and influence prioritization . Define and set targets for experience metrics, in partnership with CX Analytics and Product teams. Who you are: Confident self-starter who can set direction, priorities and goals for multiple stakeholder groups to a chieve desired outcomes. Comfortable dealing with ambiguity, alternative points of view and able to define a path forward that delivers best outcomes Experience d in Customer Experience measurement and driver analysis Experienced in using NLP tools such as XM Discover, Medallia or equi valent to mine customer feedback Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the 'what' is happening and the 'why' it is happening Ability to engage with and influence senior leadership to commit to driving experience improvement About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Experience Insights Manager Role Summary : T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they've never h ad befo re . You'll be jo ini ng the Partner Advocacy team, whose r emit is to identify and el evate ex perience improvement opportunities into Product teams, influence enhancement prioritization and track problem resolution . We're seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia . What you'll do: Initially this role will focus on establishing Partner e xperience measurement capabilities , and once instrumented will transition to focus on the evangeli s ation of experience metrics and opportunities to drive improvement . Speci fic ally, y ou will: - Collaborate and align with Product teams to define priority areas for Partner experience measurement . Help define the right metrics to measure Partner attitudes and behaviors when using Expedia 's Products , including Expedia's attitudinal measures of Delight, Usability, Ease and Trust (DUET) Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving Enable teams to go 'beyond the metric' and understand associated qualitative feedback and underlying drivers of poor / neutral / great scores Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing . Drive an experience focused culture in the Product team, through e vangeli s ation of Pa r tner experience metrics, trends and opportunities . Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for . Work with CX analytics to quantify the benefit of improving experience metrics, at a macro and pain point level , to enable prioriti s ation decisions . Identify top experience opportunities to feed into Product planning cycles and influence prioritization . Define and set targets for experience metrics, in partnership with CX Analytics and Product teams. Who you are: Confident self-starter who can set direction, priorities and goals for multiple stakeholder groups to a chieve desired outcomes. Comfortable dealing with ambiguity, alternative points of view and able to define a path forward that delivers best outcomes Experience d in Customer Experience measurement and driver analysis Experienced in using NLP tools such as XM Discover, Medallia or equi valent to mine customer feedback Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the 'what' is happening and the 'why' it is happening Ability to engage with and influence senior leadership to commit to driving experience improvement About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success . click apply for full job details
Apr 25, 2024
Full time
Experience Measurement & Insights Manager If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Experience Insights Manager T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they've never h ad befo re . You'll be jo ini ng the Partner Advocacy team, whose r emit is to identify and el evate ex perience improvement opportunities into Product teams, influence enhancement prioritization and track problem resolution . We're seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia . What you'll do: Initially this role will focus on establishing Partner e xperience measurement capabilities , and once instrumented will transition to focus on the evangeli s ation of experience metrics and opportunities to drive improvement . Speci fic ally, y ou will: - Collaborate and align with Product teams to define priority areas for Partner experience measurement . Help define the right metrics to measure Partner attitudes and behaviors when using Expedia 's Products , including Expedia's attitudinal measures of Delight, Usability, Ease and Trust (DUET) Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving Enable teams to go 'beyond the metric' and understand associated qualitative feedback and underlying drivers of poor / neutral / great scores Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing . Drive an experience focused culture in the Product team, through e vangeli s ation of Pa r tner experience metrics, trends and opportunities . Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for . Work with CX analytics to quantify the benefit of improving experience metrics, at a macro and pain point level , to enable prioriti s ation decisions . Identify top experience opportunities to feed into Product planning cycles and influence prioritization . Define and set targets for experience metrics, in partnership with CX Analytics and Product teams. Who you are: Confident self-starter who can set direction, priorities and goals for multiple stakeholder groups to a chieve desired outcomes. Comfortable dealing with ambiguity, alternative points of view and able to define a path forward that delivers best outcomes Experience d in Customer Experience measurement and driver analysis Experienced in using NLP tools such as XM Discover, Medallia or equi valent to mine customer feedback Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the 'what' is happening and the 'why' it is happening Ability to engage with and influence senior leadership to commit to driving experience improvement About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Experience Insights Manager Role Summary : T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they've never h ad befo re . You'll be jo ini ng the Partner Advocacy team, whose r emit is to identify and el evate ex perience improvement opportunities into Product teams, influence enhancement prioritization and track problem resolution . We're seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia . What you'll do: Initially this role will focus on establishing Partner e xperience measurement capabilities , and once instrumented will transition to focus on the evangeli s ation of experience metrics and opportunities to drive improvement . Speci fic ally, y ou will: - Collaborate and align with Product teams to define priority areas for Partner experience measurement . Help define the right metrics to measure Partner attitudes and behaviors when using Expedia 's Products , including Expedia's attitudinal measures of Delight, Usability, Ease and Trust (DUET) Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving Enable teams to go 'beyond the metric' and understand associated qualitative feedback and underlying drivers of poor / neutral / great scores Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing . Drive an experience focused culture in the Product team, through e vangeli s ation of Pa r tner experience metrics, trends and opportunities . Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for . Work with CX analytics to quantify the benefit of improving experience metrics, at a macro and pain point level , to enable prioriti s ation decisions . Identify top experience opportunities to feed into Product planning cycles and influence prioritization . Define and set targets for experience metrics, in partnership with CX Analytics and Product teams. Who you are: Confident self-starter who can set direction, priorities and goals for multiple stakeholder groups to a chieve desired outcomes. Comfortable dealing with ambiguity, alternative points of view and able to define a path forward that delivers best outcomes Experience d in Customer Experience measurement and driver analysis Experienced in using NLP tools such as XM Discover, Medallia or equi valent to mine customer feedback Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the 'what' is happening and the 'why' it is happening Ability to engage with and influence senior leadership to commit to driving experience improvement About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success . click apply for full job details