shoezone has an opportunity for a Store Manager to join our team based in New Malden . You will join us on a full time (37.5 hours), permanent basis and in return, you will receive a competitive salary. Are you a role model who can inspire confidence in those around you, build strong relationships across the business and drive a culture that empowers colleagues to do the right thing for our customers? About us: We are a town centre, retail park and digital footwear retailer, offering low price and high quality footwear for the whole family. We operate from 330 stores and have approximately 2,555 employees across the UK. Our store portfolio consists of 216 town centre stores, which stock the core shoezone product range and 70 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers. shoezone, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service. During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13 . The Store Manager role: As a Store Manager you will have the responsibility for the running of your store - you will be a hands on individual who leads from the front in a role which can at times be challenging and demanding, focussing ultimately on maximising sales through your local knowledge, exceeding budget targets, efficient cost controlling, promoting the best customer service and looking for opportunities to lead, motivate, develop and inspire your team. Key duties and responsibilities of our Store Manager: - Directly responsible for achieving optimum sales through commerciality, ensuring excellent customer service is provided by your team in a fast paced environment.- Actively support, develop and mentor your team of colleagues to ensure store standards are high and that the best customer experience is offered to ensure repeat custom.- Take ownership of the store by consistently maintaining store standards and commerciality by ensuring the store is merchandised to Marketing guidelines, and general housekeeping is at a high standard.- Providing a safe environment for your team and customers by implementing current health and safety policies. What we're looking for in our Store Manager : - A proven leader- Able to demonstrate your passion for retail and customer service- Someone who likes to be busy, able to multitask and can embrace change- Able to listen to your team- Be open and willing to learn and use your insight to develop the business Benefits you'll receive as our Store Manager: - Holidays starting at 28 days which will increase to 33 days after 5 years service- Profit Share Scheme- 25% Discount on all our product range- Birthday Holiday- Opportunities for Progression and Development- Workplace pension including life cover- Access to services of the Retail Trust for emotional support, grants, legal and financial advise Are we right for you? We are hands on at shoezone , and we have a 'just do it' attitude when it comes to our stores, The pace is fast, our standards are high and we're proud to be the best! We work very hard to meet the needs of our loyal customers. We are ever evolving and developing to ensure we stay current with market trends and customer expectation by embracing change. Are you right for us? If you feel that you have the skills and experience required to become our Store Manager, please click 'apply' today. We would love to hear from you!
Mar 28, 2024
Full time
shoezone has an opportunity for a Store Manager to join our team based in New Malden . You will join us on a full time (37.5 hours), permanent basis and in return, you will receive a competitive salary. Are you a role model who can inspire confidence in those around you, build strong relationships across the business and drive a culture that empowers colleagues to do the right thing for our customers? About us: We are a town centre, retail park and digital footwear retailer, offering low price and high quality footwear for the whole family. We operate from 330 stores and have approximately 2,555 employees across the UK. Our store portfolio consists of 216 town centre stores, which stock the core shoezone product range and 70 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers. shoezone, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service. During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13 . The Store Manager role: As a Store Manager you will have the responsibility for the running of your store - you will be a hands on individual who leads from the front in a role which can at times be challenging and demanding, focussing ultimately on maximising sales through your local knowledge, exceeding budget targets, efficient cost controlling, promoting the best customer service and looking for opportunities to lead, motivate, develop and inspire your team. Key duties and responsibilities of our Store Manager: - Directly responsible for achieving optimum sales through commerciality, ensuring excellent customer service is provided by your team in a fast paced environment.- Actively support, develop and mentor your team of colleagues to ensure store standards are high and that the best customer experience is offered to ensure repeat custom.- Take ownership of the store by consistently maintaining store standards and commerciality by ensuring the store is merchandised to Marketing guidelines, and general housekeeping is at a high standard.- Providing a safe environment for your team and customers by implementing current health and safety policies. What we're looking for in our Store Manager : - A proven leader- Able to demonstrate your passion for retail and customer service- Someone who likes to be busy, able to multitask and can embrace change- Able to listen to your team- Be open and willing to learn and use your insight to develop the business Benefits you'll receive as our Store Manager: - Holidays starting at 28 days which will increase to 33 days after 5 years service- Profit Share Scheme- 25% Discount on all our product range- Birthday Holiday- Opportunities for Progression and Development- Workplace pension including life cover- Access to services of the Retail Trust for emotional support, grants, legal and financial advise Are we right for you? We are hands on at shoezone , and we have a 'just do it' attitude when it comes to our stores, The pace is fast, our standards are high and we're proud to be the best! We work very hard to meet the needs of our loyal customers. We are ever evolving and developing to ensure we stay current with market trends and customer expectation by embracing change. Are you right for us? If you feel that you have the skills and experience required to become our Store Manager, please click 'apply' today. We would love to hear from you!
ob Title: Marketplace Manager - Drive Growth in a Dynamic E-commerce Environment Are you a seasoned e-commerce professional with a passion for driving growth and innovation? Do you thrive in fast-paced environments and excel at managing online marketplaces? We're seeking a results-driven Marketplace Manager to lead our clients marketplace platform and shape the future of their e-commerce business. Key Responsibilities: Drive Growth: Develop and execute strategic plans to expand our online marketplace, (Tik Tok and E-bay ) identifying new opportunities and optimizing seller performance to maximize sales potential. Optimize Performance: Utilize analytics tools to monitor marketplace performance, identify trends, and implement data-driven strategies to enhance conversion rates, average order value, and overall customer experience. Product Assortment: Curate and manage the product assortment within the marketplace, staying abreast of market trends and customer preferences to ensure a diverse and compelling product offering. Marketing Initiatives: Collaborate with marketing teams to develop and execute promotional campaigns and advertising strategies to drive traffic, increase brand visibility, and enhance customer engagement within the marketplace. Requirements: 3-5 years of experience in e-commerce, marketplace management, or related roles. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication, negotiation, and interpersonal skills. Proficiency in e-commerce platforms, marketplace tools, and analytics software. Strategic mindset with a proven track record of driving results and achieving business objectives.
Mar 28, 2024
Full time
ob Title: Marketplace Manager - Drive Growth in a Dynamic E-commerce Environment Are you a seasoned e-commerce professional with a passion for driving growth and innovation? Do you thrive in fast-paced environments and excel at managing online marketplaces? We're seeking a results-driven Marketplace Manager to lead our clients marketplace platform and shape the future of their e-commerce business. Key Responsibilities: Drive Growth: Develop and execute strategic plans to expand our online marketplace, (Tik Tok and E-bay ) identifying new opportunities and optimizing seller performance to maximize sales potential. Optimize Performance: Utilize analytics tools to monitor marketplace performance, identify trends, and implement data-driven strategies to enhance conversion rates, average order value, and overall customer experience. Product Assortment: Curate and manage the product assortment within the marketplace, staying abreast of market trends and customer preferences to ensure a diverse and compelling product offering. Marketing Initiatives: Collaborate with marketing teams to develop and execute promotional campaigns and advertising strategies to drive traffic, increase brand visibility, and enhance customer engagement within the marketplace. Requirements: 3-5 years of experience in e-commerce, marketplace management, or related roles. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication, negotiation, and interpersonal skills. Proficiency in e-commerce platforms, marketplace tools, and analytics software. Strategic mindset with a proven track record of driving results and achieving business objectives.
We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
Mar 27, 2024
Full time
We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
Business Development Manager Construction The Client: This is a business with a huge array of brands and business units across the UK, that offers unparalleled, regional career development. A successful Business Development Manager can expect to be inducted into a defined management training structure leading to the management of their own business unit within three years and realistic earnings of circa £150,000. The company is a market-leader in their segment and offers a modern and collaborative working environment where support, team-work and diversity are at the heart of everything they do. The Role: Working with main-contractors, developers and specialist sub-contractors on developments across Greater Yorkshire, you ll be providing support on a project-by-project basis to ensure that you are the first port of call when it comes to the supply of essential products for use in accommodation developments across the region. You can expect to get involved in major projects such as apartment blocks, student accommodation, hotels, hospitals, leisure, both in new-build and refurbishment. The Person: Product experience isn t important but your understanding of the marketplace is. It s likely that you ll have sales experience within the construction industry and already have your finger on the pulse of inner-city developments. The Rewards: Upto £60,000 basic salary (£80,000 OTE), BMW Hybrid Company Car, Private Pension, Healthcare and various perks. How to Apply: Please submit your application online. Sales Recruit UK We connect great sales people with great companies. We recruit at all levels from internal sales, sales executive, sales engineer, area sales manager, territory sales manager, business development manager, regional sales manager, national sales manager and sales director. Each candidate is interviewed during a thorough pre-screen process to ensure their needs are clarified and catered for. This vacancy is being advertised by Sales Recruit UK. The services offered by Sales Recruit UK are those of an employment agency.
Mar 26, 2024
Full time
Business Development Manager Construction The Client: This is a business with a huge array of brands and business units across the UK, that offers unparalleled, regional career development. A successful Business Development Manager can expect to be inducted into a defined management training structure leading to the management of their own business unit within three years and realistic earnings of circa £150,000. The company is a market-leader in their segment and offers a modern and collaborative working environment where support, team-work and diversity are at the heart of everything they do. The Role: Working with main-contractors, developers and specialist sub-contractors on developments across Greater Yorkshire, you ll be providing support on a project-by-project basis to ensure that you are the first port of call when it comes to the supply of essential products for use in accommodation developments across the region. You can expect to get involved in major projects such as apartment blocks, student accommodation, hotels, hospitals, leisure, both in new-build and refurbishment. The Person: Product experience isn t important but your understanding of the marketplace is. It s likely that you ll have sales experience within the construction industry and already have your finger on the pulse of inner-city developments. The Rewards: Upto £60,000 basic salary (£80,000 OTE), BMW Hybrid Company Car, Private Pension, Healthcare and various perks. How to Apply: Please submit your application online. Sales Recruit UK We connect great sales people with great companies. We recruit at all levels from internal sales, sales executive, sales engineer, area sales manager, territory sales manager, business development manager, regional sales manager, national sales manager and sales director. Each candidate is interviewed during a thorough pre-screen process to ensure their needs are clarified and catered for. This vacancy is being advertised by Sales Recruit UK. The services offered by Sales Recruit UK are those of an employment agency.
Working With Us The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of Responsibility Your role will include working with existing partners to solidify relationships, maximise partnerships for success of programmes and programme recruitment, identifying new opportunities and partners in line with the region's needs, and managing regional communications. You will work with the Harris Federation Teaching School Hubs to support management of a pipeline of high-potential recruits to the NIoT's golden thread programmes, with a focus on Initial Teacher Education and including ECF, NPQs and Harris Federation CPD. You will work closely with the Teaching School Hub Directors and our ITT Lead Provider to ensure the development of relationships with local schools, trusts, ITT providers, local authorities, and wider community partners to ensure effective system level recruitment and engagement. You will also hold close relationships with our Administration, Marketing, Communications and Events functions to ensure that we promote our programmes effectively. What We are Looking For You will need to be highly organised and solution orientated, helping us to run the complex process of participant recruitment whilst leading school and provider partnerships as efficiently as possible. We would like to hear from you if you have: A commitment to the aims of the Harris Institute of Teaching and Leadership, Harris Teaching School Hubs and the National Institute of Teaching Understanding of the regional and national education landscape, with the ability to apply this in your context to gain trust and credibility Confidence and skill in using and analysing data, and an understanding of the sector, to inform and shape the regional recruitment approach for the region The ability to maintain relationships, influence and negotiate at a strategic level. Excellent customer service skills, putting our stakeholders at the heart of our decision making, resulting in greater customer loyalty and retention and a strong reputation in the marketplace. Strong oral and written presentational skills, and the ability to present complex information clearly and succinctly to a range of audiences A commitment to equality, diversity, and inclusion The ability to develop and deliver a comprehensive and detailed regional marketing campaign to recruit participants for ITE, NPQ and ECF, with a focus on areas of disadvantage The skills to build collaborative and consultative relationships with a range of internal stakeholders, and working to align varied, often competing, interests A drive to meet challenging targets and work collaboratively with a national team For a full job description and person specification, please download the Job Pack. Applying for this Position If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
Mar 26, 2024
Full time
Working With Us The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of Responsibility Your role will include working with existing partners to solidify relationships, maximise partnerships for success of programmes and programme recruitment, identifying new opportunities and partners in line with the region's needs, and managing regional communications. You will work with the Harris Federation Teaching School Hubs to support management of a pipeline of high-potential recruits to the NIoT's golden thread programmes, with a focus on Initial Teacher Education and including ECF, NPQs and Harris Federation CPD. You will work closely with the Teaching School Hub Directors and our ITT Lead Provider to ensure the development of relationships with local schools, trusts, ITT providers, local authorities, and wider community partners to ensure effective system level recruitment and engagement. You will also hold close relationships with our Administration, Marketing, Communications and Events functions to ensure that we promote our programmes effectively. What We are Looking For You will need to be highly organised and solution orientated, helping us to run the complex process of participant recruitment whilst leading school and provider partnerships as efficiently as possible. We would like to hear from you if you have: A commitment to the aims of the Harris Institute of Teaching and Leadership, Harris Teaching School Hubs and the National Institute of Teaching Understanding of the regional and national education landscape, with the ability to apply this in your context to gain trust and credibility Confidence and skill in using and analysing data, and an understanding of the sector, to inform and shape the regional recruitment approach for the region The ability to maintain relationships, influence and negotiate at a strategic level. Excellent customer service skills, putting our stakeholders at the heart of our decision making, resulting in greater customer loyalty and retention and a strong reputation in the marketplace. Strong oral and written presentational skills, and the ability to present complex information clearly and succinctly to a range of audiences A commitment to equality, diversity, and inclusion The ability to develop and deliver a comprehensive and detailed regional marketing campaign to recruit participants for ITE, NPQ and ECF, with a focus on areas of disadvantage The skills to build collaborative and consultative relationships with a range of internal stakeholders, and working to align varied, often competing, interests A drive to meet challenging targets and work collaboratively with a national team For a full job description and person specification, please download the Job Pack. Applying for this Position If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
Mail Metro Media is the unified advertising division of dmg media, representing some of Britain's most popular media brands; Daily Mail, The Mail on Sunday, MailOnline, Metro and Metro.co.uk and now the i and inews.co.uk Reaching 1 in 5 UK adults every single day and over 70% of the population every month across all of our titles, we have the largest printed scale and most engaged websites in the UK. Our brands communicate to unique audiences from 16 to 75+ - offering an unrivalled marketplace for brands to advertise. The Mail Metro team provides one single point of contact across print, digital and more, allowing agencies and advertisers easy access to the millions of consumers who engage with us daily. Each department is equipped to support seamless cross-platform delivery across all brands. Job Introduction Commerce is an increasingly important growth revenue stream across the MailMetroMedia (MMM) portfolio. As such, we are looking for a Senior Product Manager who will be responsible for ideation, evaluation, and delivery of our developing product suite for new commerce revenue streams. The focus of this role will be to manage new and existing product development, working with commercial, editorial and developments teams to ensure we maintain MailMetroMedia reputation of being an innovative industry leader when it comes to evolving our affiliates product book and commerce content. Main Responsibilities Commerce Product Suite Development Develop and implement product-based solutions to strategies to increase the revenue opportunities across the Mail Metro Media Commerce portfolio Oversee commerce product optimisation and development across owned and operated platforms (desktop, mobile, Android App, iOS App) and emerging offsite platforms (social, e.g., TikTok, YouTube, Apple News, podcasts, MSN, and others) Analyse and advance commercial models to enhance value and increase competition from all commerce solutions and how this fits into our wider onsite/platform ecosystem Internal liaison between Dev, Commerce Sales and Commerce Editorial, for all product development Liaise directly with development team to manage the product life cycle from ideation to execution Consistently assessing the prioritisation of all product work streams in line with revenue expectations and regularly communicate to key stakeholders on any performance, changes and any impact to the business Act as the spokesperson for product development both internally and externally and ensure close connections with other product stakeholders to define a future-facing strategy across all commercial mechanics Additional Responsibilities Evaluate, report on, and optimize existing product suite for commerce With our wider commercial analysts, track and estimate the incremental revenue growth from product development Make data-driven decisions on sunsetting products that do not meet performance expectations Stakeholder Collaboration: Ensure alignment of commerce product development with overall business objectives and strategies Person Specification Market Knowledge: A solid understanding of commerce and affiliates marketing Expertise in Product: A proven track record in developing new commerce products to meet the expectations and future requirements of the market. A minimum 3 years' experience working within digital product development Strategic Operator: Ability to interoperate through various stakeholders from editorial to commercial and ensure all parties are onboard Innovative Mindset: An appetite to launch first to market solutions and push the boundaries of commercial products and strategies to monetise. Results-Oriented Approach: A focus on measurable outcomes, with expertise driving revenue and monitoring product trends and revenue. Why work for Mail Metro Media Be part of the biggest media organisation in UK Work in a fast paced, vibrant environment where the core values of entrepreneurialism, purpose and excellence resonate in our daily activities Work with a range of creative partners and suppliers Gain an unrivalled opportunity to shape the business and put your own stamp on it Delight our readers with exciting content, and impressive retail and travel experiences Join a distinct culture with a strong sense of family heritage behind it Package Description In return for their energy and ideas we ensure our people are well rewarded. Our benefits package increases the longer you've been with us. Here's what to expect: 25 days' holiday (increasing by 1 per year up to a total of 30) Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution. Life cover under the Pension Plan 4x your basic salary. DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards) Subsidised canteen Onsite gym (Northcliffe House only) Onsite nurse and GP clinics (Northcliffe House only) Our Employee Assistance Programme Discounted dining cards Plus many other benefits . Our Commitment We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process. Registered in England and Wales. No
Mar 24, 2024
Full time
Mail Metro Media is the unified advertising division of dmg media, representing some of Britain's most popular media brands; Daily Mail, The Mail on Sunday, MailOnline, Metro and Metro.co.uk and now the i and inews.co.uk Reaching 1 in 5 UK adults every single day and over 70% of the population every month across all of our titles, we have the largest printed scale and most engaged websites in the UK. Our brands communicate to unique audiences from 16 to 75+ - offering an unrivalled marketplace for brands to advertise. The Mail Metro team provides one single point of contact across print, digital and more, allowing agencies and advertisers easy access to the millions of consumers who engage with us daily. Each department is equipped to support seamless cross-platform delivery across all brands. Job Introduction Commerce is an increasingly important growth revenue stream across the MailMetroMedia (MMM) portfolio. As such, we are looking for a Senior Product Manager who will be responsible for ideation, evaluation, and delivery of our developing product suite for new commerce revenue streams. The focus of this role will be to manage new and existing product development, working with commercial, editorial and developments teams to ensure we maintain MailMetroMedia reputation of being an innovative industry leader when it comes to evolving our affiliates product book and commerce content. Main Responsibilities Commerce Product Suite Development Develop and implement product-based solutions to strategies to increase the revenue opportunities across the Mail Metro Media Commerce portfolio Oversee commerce product optimisation and development across owned and operated platforms (desktop, mobile, Android App, iOS App) and emerging offsite platforms (social, e.g., TikTok, YouTube, Apple News, podcasts, MSN, and others) Analyse and advance commercial models to enhance value and increase competition from all commerce solutions and how this fits into our wider onsite/platform ecosystem Internal liaison between Dev, Commerce Sales and Commerce Editorial, for all product development Liaise directly with development team to manage the product life cycle from ideation to execution Consistently assessing the prioritisation of all product work streams in line with revenue expectations and regularly communicate to key stakeholders on any performance, changes and any impact to the business Act as the spokesperson for product development both internally and externally and ensure close connections with other product stakeholders to define a future-facing strategy across all commercial mechanics Additional Responsibilities Evaluate, report on, and optimize existing product suite for commerce With our wider commercial analysts, track and estimate the incremental revenue growth from product development Make data-driven decisions on sunsetting products that do not meet performance expectations Stakeholder Collaboration: Ensure alignment of commerce product development with overall business objectives and strategies Person Specification Market Knowledge: A solid understanding of commerce and affiliates marketing Expertise in Product: A proven track record in developing new commerce products to meet the expectations and future requirements of the market. A minimum 3 years' experience working within digital product development Strategic Operator: Ability to interoperate through various stakeholders from editorial to commercial and ensure all parties are onboard Innovative Mindset: An appetite to launch first to market solutions and push the boundaries of commercial products and strategies to monetise. Results-Oriented Approach: A focus on measurable outcomes, with expertise driving revenue and monitoring product trends and revenue. Why work for Mail Metro Media Be part of the biggest media organisation in UK Work in a fast paced, vibrant environment where the core values of entrepreneurialism, purpose and excellence resonate in our daily activities Work with a range of creative partners and suppliers Gain an unrivalled opportunity to shape the business and put your own stamp on it Delight our readers with exciting content, and impressive retail and travel experiences Join a distinct culture with a strong sense of family heritage behind it Package Description In return for their energy and ideas we ensure our people are well rewarded. Our benefits package increases the longer you've been with us. Here's what to expect: 25 days' holiday (increasing by 1 per year up to a total of 30) Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution. Life cover under the Pension Plan 4x your basic salary. DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards) Subsidised canteen Onsite gym (Northcliffe House only) Onsite nurse and GP clinics (Northcliffe House only) Our Employee Assistance Programme Discounted dining cards Plus many other benefits . Our Commitment We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process. Registered in England and Wales. No
Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history names such as Ladbrokes, partypoker, bwin and Coral...... click apply for full job details
Sep 24, 2022
Full time
Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history names such as Ladbrokes, partypoker, bwin and Coral...... click apply for full job details
About The Role Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 24, 2022
Full time
About The Role Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history names such as Ladbrokes, partypoker, bwin and Coral...... click apply for full job details
Sep 24, 2022
Full time
Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history names such as Ladbrokes, partypoker, bwin and Coral...... click apply for full job details
About The Role Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 24, 2022
Full time
About The Role Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1
Sep 23, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business. Working Patterns In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays. Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working. We offer optional overtime subject to availability. Pay Rates Over 23's £9.50 starting rate going up to £10.02 once you have completed your training. Under 23's £9.18 starting rate going up to £10.02 once you have completed your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: NI1